James and James Fulfilment

Customer order fulfilment on behalf of eCommerce retailers, the James and James way

The James and James story began back in 2010, when two Cambridge grads were struggling to sell honey online.

After working with multiple fulfilment companies, James Hyde and James Strachan began to get fed up with outdated systems, inefficient operations and unhappy customers.

So, instead of moving to the next fulfilment partner, they founded their own. James and James Fulfilment was born.

Fast-forward to 2023, and James and James Fulfilment has grown bigger than any of us could have imagined. A growing team of fabulous employees, an international network of fulfilment centres, hundreds of happy clients, and an array of inspiring partners that help both us and our clients continue to scale up.

Our fulfilment process

As a leading 3PL, we specialise in fulfilling customer orders on behalf of eCommerce retailers. It’s much more than just popping items in the post; it’s about creating fantastic online shopping experiences for our clients’ customers.

The process for clients is pretty straightforward; they’ll ship their products to any of our fulfilment centres, where we’ll check, scan, and barcode them to ensure there’s thorough visibility of stock for both us and clients during the fulfilment process.

Then, we’ll place inventory into storage, and it’ll remain there safely until a customer makes an order.

Once an order has been placed, we pick, pack, and ship the order to where it needs to be, anywhere in the world. We use an extensive range of carrier partners, providing our clients with tonnes of shipping options. Some want to prioritise speed, others want to keep the cost low, whereas many like to strike a balance between the two.

We also offer several additional services including returns management, custom packaging, and assemblies.

Our inventory management platform What really sets us apart from the competition is our award-winning inventory management system, ControlPort. Built, managed, and regularly updated by us, ControlPort is our secret weapon when it comes to fulfilling orders quickly and accurately.

Our clients love ControlPort because it provides them with enhanced business intelligence data that can be used to support, accelerate, and optimise their growth strategies.

ControlPort is unique in the amount of data it holds, offering unparalleled insights into the status of business inventories. Our product analysis tools identify best and worst-selling lines, and those that are under, over or well stocked. It’s ideal for making informed manufacturing and marketing decisions, and ensures our clients can meet customer demand, without overspending on stock or storage.

Moreover, ControlPort provides real-time updates on the status of all live orders. Clients can track the progress of every order through our fulfilment centres, from picking to despatch, in real time. This makes it simple to identify any issues with incorrect addresses or outof-stock products, and make quick amendments to orders.

Our Integrations

ControlPort integrates with all major shopping channels, including Shopify, eBay, WooCommerce, Amazon, and many more. We can also develop custom integrations on request, making it easy for clients to come onboard, regardless of the platform they’re using.

Many of our clients sell on more than one platform. ControlPort can integrate with multiple channels seamlessly, letting clients manage stock across all channels, brands, and locations in one simple, user-friendly, and convenient dashboard!

Our locations

We currently have fulfilment centres across the world, with facilities in the UK, EU, West Coast USA, and East Coast USA. As we continue to grow, we’ll be opening up fulfilment centres in new territories, including Australia and Canada.

Our clients can use one, several, or all of our fulfilment centres, depending on the territories they operate in. We make it simpler for clients to set up shop overseas, and can support tax compliance, shipping regulations, and all other matters that can make international trade a bit of a headache!