1 4 Choose an appropriate response. 1 What’s the time in New York? 2 When will Eleanor be back? 3 Is that Tariq Meltam? 4 Is Mr Rotund there? 5 Have a good weekend. 6 Did you get my email? 7 Could you call me back? 8 Can you take a message for me?
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Sure, what’s your number? Speaking. Yes, of course. Let me just find a pen. 1 9 a.m. Yes, it’s right here. Yes, he has just come into the office. In ten days’ time. Thanks. You too.
5 Complete the sentences with will or the present simple tense. 1 I (give) him the message when I (see) him. give him the message when I see him. I’ll ___________________________________________________________________________________________ 2 I (tell) him you called. ___________________________________________________________________________________________ 3 If I (find) the information, I (let) you know immediately. ___________________________________________________________________________________________ 4 If Peter (not come back) from sick leave soon, we (need) to find a replacement. ___________________________________________________________________________________________ 5 If you (push) that button, you (disconnect) the caller. ___________________________________________________________________________________________ 6 What (do) if you (not find) Sergei’s number? ___________________________________________________________________________________________
6 Underline the correct alternative. 1 Press the hash/button/door key. 2 Replace the reception/handset/operator. 3 Make a toll-free/star/line call. 4 Here is/This is/Hello to Anne’s voice mail.
5 I couldn’t get/take/make hold of John. 6 Please don’t hang/hold/take up. 7 Don’t forget to turn off/close/drop your mobile phone. 8 Did you dial the area/secret/town code first?
7 Match the two parts of the sentences. 1 Press the star key 2 Could you leave a message 3 I’ll call you 4 Please wait. I’ll just put you 5 I’m sorry, I must have dialled 6 We need to set up 7 I need to check the number 8 I’m sorry but I can’t
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on hold for a minute. a conference call for next week. take the call at the moment. the wrong number. 1 to return to the main menu. with directory enquiries. for me on my voicemail? when I get back to my office.
3 Put the dialogue in the right order (1-13) then listen and check. Speaking. Hi Tarmo. Thanks, Tarmo I’ll do it now. Of course, Did you get my message? You’d like me to send directions to the office.
h Hello, can I speak to Tarmo Star please? i Yes that’s right. j Could you send them today? k Yes I did. l See you soon. m 1 Hello.
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