A TEXAS FAMILY OWNED MOVING COMPANY
At Element Moving, we take pride in being a leading professional moving company, founded in 2010 by Elle Nesher and Lee Haviv. Their vision was clear from the start: to redefine the moving experience by providing services that stand out from the competition. Today, that vision remains our guiding principle. We are committed to excellence and continually strive to surpass the industry standard. Our dedication to superior moving services has earned us a reputation as one of the highest-rated moving companies in the area.
At Element Moving, we are committed to staying ahead in the industry by continually honing our skills. That's why most of our office staff hold a Moving Consultant Certification from the American Moving and Storage Association. This certification ensures our expertise in the moving industry surpasses that of our competitors.
Choosing a moving company with a solid track record is crucial, and Element Moving is proud to deliver just that. As a professional moving company, we take meticulous care in preparing your items for transport, a commitment reflected in our A+ rating with the Better Business Bureau and our 5-star ratings across various review platforms.
Let our Certified Relocation Consultants assist in coordinating your move. We guarantee that our extensive knowledge and dedication to excellence will exceed your expectations.
7 REASONS TO HIRE PROFESSIONAL MOVERS
NO SCHEDULING CONFLICTS
When you choose a date for your big move, you can rest assured that the movers will show up on time and ready to get to work.
QUICK AND EFFICIENT
Our movers are trained and experienced in the best moving techniques. They know how to pack, load, and transport your items as safely and quickly as possible.
NO HEAVY LIFTING FOR YOU
No need to worry about hurting your back, our movers are professionals and follow the industry's best safety practices to avoid injuring themselves.
THE INVENTORY PROCESS
We create a thorough inventory of your items and make sure everything arrives safely and on time at the new destination.
SECURITY DEPOSIT RETURNS
Reduce the stress of not receiving your full deposit after a big move. We are experienced at moving big items without harming walls and floors.
WE WILL STORE YOUR ITEMS
If you're not able to coordinate a one-day move, we will keep your items in a secure, storage facility until your new place is ready.
WE HAVE THE BEST EQUIPMENT
Our movers have everything they need to get your belongings safely and quickly from Point A to Point B.
MOVERS WITH A MISSION
Our mission at element moving and storage is to provide the highest level of quality in moving services for any person or organization that requires the very finest in household goods transport. Our crews are held to rigorous standards, knowledge, experience, politeness, and a "yes ma'am", can-do attitude. Our office/ customer service team and moving crews are held to high standards for customer service and dependability.
MOVERS WITH A VISION
To be the best, most customer-focused, and successful moving company. To adhere to all state and national requirements of a licensed moving company. To hire only the best, most skilled workers. To create a work environment where our staff can provide optimum customer service, achieve job satisfaction, and have fun! To challenge ourselves to improve continuously. We are dedicated to satisfying customer needs and honoring commitments by doing our job well and taking stress out of their moving experience. All team members are encouraged to share their opinions and views openly. We strive to grow and learn the best practices in our industry continuously.
SERVICES ELEMENT OFFERS
LOCAL, LONG-DISTANCE, & INTERNATIONAL MOVING
SHORT AND LONG TERM STORAGE
At Element we go above and beyond to make sure your items are in the best care. We carefully tag each item with your information, so you will never have to worry about mix-ups. Our movers are trained to make sure that your most valuable items are wrapped, packed, and transported securely with the utmost level of caution.
PIANO MOVING
No one loves the 88 keyed instrument more than us and this appreciation is evident in the way we gently store and move the lavish instrument for our clients.
PACKING AND UNPACKING
We do all the hard work, including the nitty-gritty, so you don't have to. We get as involved in the unpacking as you want, we can wither lay things on open spaces or work closely with you to arrange everything in your cabinets.
SPECIALTY CRATING
Specialty crating is a premium feature we offer at Element Moving and Storage. Some items defy regular transport methods, and we take every precaution to ensure all your items get to your next destination safely.
WINE MOVING
Your wine collection could not be in better hands as our movers wrap, pack,and move each bottle with extreme care and caution.
FULL SERVICE MOVING COMPANY
We offer a wide variety of commercial services to assist our clients in minimizing downtime, allowing clients to maximize work production throughout their move. From specialty crating, installation services, cubical dis/re-assembly, flexible start times, re-usable packing crate rentals, office restaging, and debris removal (all movers are insured and protected through worker's compensation). Element eliminates the stress of corporate moving and provides a smooth,easytransitionintoyournewoffice.
RESIDENTIAL CORPORATE
INTERNATIONAL
We specialize in residential, local and longdistance relocation services to ensure our clients receive a pleasant and dedicated service that EXCEEDS expectations. We take pride in our ability to manage your entire move from start to finish! We offer a wide variety of services from basic household transportation to full service transportation packages. Whether it be auto-shipping, speciality item services, trash disposal, donation pick-ups, or anything else. Ask your representative all aboutourElementPackages.
We offer a door to door service if you are moving anywhere in the world. Element Moving will handle your international move from A to Z in order to provide you a stress-free move
WE CAN HELP NO MATTER WHAT TYPE OF MOVE YOU HAVE
LONG DISTANCE MOVES CHARGES
OPTIONAL SERVICE PRICE FOR SERVICE
Flights and Stairs Carry
Long Carry: (from back of truck to entry of delivery location)
Shuttle Service: (Tractor trailer cannot access delivery location)
1st flight free, $100 for each additional flight of stairs. (Each flight of stairs is considered 12 steps).
1st 100 ft free. Anything after first 100 feet is $50 per 50 ft, per 500 cubic feet of goods. (In 50 ft increments – no prorating)
$350 for up to 500 cubic ft., above that $1.00 per cf.
Elevator $100
Re-delivery
$500.00 up to 1000 cubes. $.25 per cube for anything over the first 1000 cubic feet of goods. Full rehandling/delivery fees are applied when the carrier must make a second attempt to deliver the property if for any reason the shipper did not accept delivery on the first attempt after their first available delivery date
Waiting Service: NOTE: Carrier has full discretion whether to wait for shipper or not. Each hour of waiting is $100.00 per hr. Full day waiting of $650.00
Storage Service: (One month minimum not prorated)
Debris Removal
$100.00 per 100 cf per month. $350 minimum fee per month. Storage is not prorated. Due upon entry.
$100 per 1000 cubic feet. If not purchased, Element will leave all packing materials at your home.
DESIGNER SERVICE
Designers use Element
Moving to have their items shipped directly to our warehouse for storage until they are ready to receive them. Element has a dock where we can conveniently accept your shipment from large or small trucks. We will then store or ship the goods depending on your needs. Once your items arrive, our warehouse staff will inspect and inventory them, with your own unique barcode and item number. Once in our secure warehouse, we will blanket wrap and protect your item if needed. We will then place it in a secure vault matching your unique number and bar code. Oversized items will be placed on racks.
DUE TO THIS STATE OF THE ART SYSTEM MANY REALTORS, DESIGNERS AND BUILDERS HAVE CHOSEN US TO ACCEPT AND DELIVER. DUE TO THIS STATE-OF-THE-ART SYSTEM MANY REALTORS, DESIGNERS, AND BUILDERS HAVE CHOSEN ELEMENT TO ACCEPT AND DELIVER THEIR PRECIOUS GOODS.
DETAILED & LABELED INVENTORY
Whether you are moving out of state or need local storage, Element works hard to ensure your items are secure. From our secure warehouse individual vaults to our state-of-the-art process of scanning your items in and out of storage, you can have the confidence that Element is treating your possessions as our own.
ELEMENT IS ECO-FRIENDLY
Element Moving proudly offers Eco-Friendly crates upon request for any customer moving locally. Using reusable crates has dramatically reduced waste that may be produced by using non-reusable materials. They are easy to pack in and are much more cost-efficient than traditional cardboard boxes. They require no tape and no time to set and eliminate the hassle of breaking down and recycling cumbersome cardboard boxes. They stack perfectly and take up much less packing space.
HOW TO PREP APPLIANCES
CLEAN & PREP THE STOVE
The stove should be thoroughly cleaned inside and out with the racks removed or securely fastened. If you have a gas stove, make sure the gas is turned off before disconnecting the line and be very careful. Gas lines can be fragile and need special handling. If you're unsure, call your gas company for help. Tape down the knobs and elements to ensure no parts get lost during the move.
UNPLUG THE FRIDGE
Empty the fridge and freezer. Clean and dry all surfaces. Remove racks or secure them so they do not shift during the move. If your unit has an ice maker, disconnect the water line, and make sure it's completely drained.
EMPTY THE DISHWASHER
Dishwasher units need to be emptied and the utensil holder/rack removed and packed separately. It's a good idea to clean the unit if needed. Run a cycle then let the unit dry before you tape the door closed.
PREPARE THE WASHER & DRYER
Washer and dryer units need special handling. Remove all hoses and pack separately in a box or place them in the washer or diver cavity for safekeeping. You will need to secure the drum for the washer so there isn't any damage during the move.
TAPE ALL THE DOORS & LIDS SHUT
Make sure all doors, cords, extra nuts, or screws are taped and secured before moving.
SECURE CORDS
Unplug each unit and secure the plug to the back using packing tape for all appliances. Don't let cords dangle or come loose.
THE MOST DIFFICULT ITEMS TO MOVE
When it comes to a local move, many homeowners don't realize until it's too late that some items in their homes are extremely difficult to safely relocate. Fortunately, with the help of an experienced moving company, even the most hard-to-move items can get from point A to point B without any issue. Here's a look at the most difficult items to move from your home and how our team of qualified movers approaches specific moving challenges.
PIANO MOVING
Although the sound of the piano may be music to the ears, moving a piano from one home to another can be a nightmare without the right experience. Pianos are extremely heavy instruments that can weigh as much as 1,400 pounds. This means that disassembly is usually required, and even that can result in damage to the instrument and injury to movers without experience. At the end of the day, hiring a professional mover that specializes in piano moves is not only the safest option but the smartest one. Only someone that specializes in the construction and deconstruction of a piano can guarantee fewer risks within the moving process.
ANTIQUE FURNITURE MOVING
Antique furniture can be large, heavy pieces of furniture. In most cases, these pieces are not built for disassembly and must be moved out of a home in one piece. Professional antique movers can secure your furniture, plan out a successful exit path and implement safe practices that mitigate the risk of irreparable damage to your furniture and your home.
FIREARM COLLECTIONS & GUN SAFE MOVING
Although general preparation and moving single firearms isn't exactly difficult to work, many families secure their larger firearm collections in large, heavy safes. Effectively clearing out gun safes and clearing the path for removal can be a difficult task without the help of a professional mover. Ensure that your firearm collection is moved without a dangerous misfire or damage to your valuables with Element Moving & Storage behind your move. We have the experience and equipment you need to safely move your firearm collection and have a stress-free move. We are happy to move your firearms but unfortunately cannot move any ammunition according to DOT guidelines.
WINE COLLECTIONS MOVING
Although wine collections can be easy to physically move, it can be difficult to keep them safe and at a regulated temperature that preserves the quality of your wine. Element Moving & Storage specializes in the relocation of valuable wine collections. We can help you pack your wines in safe, secure containers and ensure they remain at safe temperatures throughout your move. If your new home is not ready to welcome an extensive wine collection, our local storage services serve as an affordable, climate-controlled, and reliable solution to safeguard your wine for easy access when you need it. Ask your relocation consultant about storing your wines in our wine storage facility.
MOVING PLANTS
Move your plants to plastic planters a couple of weeks before the move. This makes the move of a living plant, a less jarring experience for the plant itself. On move day, move your plants into an open container for a mess-free move. Plants are usually forgotten until the very last minute and end up becoming one of the messiest aspects of a move. For your local move, make sure to consider your plants beforehand, so you are not stuck cleaning up any unexpected soil spills. Our tips for easy plant preparation are: Relocate your plants in your own vehicle to ensure they remain in a climate-controlled environment. If you’re moving Long Distance, your plants may be a nice going away gift to a plant lover or a neighbor. Unfortunately, we cannot move plants across state lines and ensure their longevity.
HOW CAN ELEMENT MOVING & STORAGE MAKE YOUR MOVE EASIER?
Aside from our experience with moving valuable collections, pianos, pool tables, and other bulky furniture, Element Moving & Storage comes with the most important aspect of your move; a quality moving plan. Well before your big move-out date, our team will review everything that needs to be moved, the packing supplies you'll need, and how we can safely maneuver your items out of your home.
PACKING TIPS
Empty drawers of breakables, spillable, non-transportable items, and anything that would puncture or damage other items.
Keep all parts or pairs of things together. For example, curtain rod hangers, mirror bolts, and other small hardware items should be placed in plastic bags and taped or tied securely to the article to which they belong.
Wind electrical cords. Fasten them so they do not tangle.
Add cushioning to the bottom of cartons. Place a two- or three-inch layer of crushed paper in the bottom cartons for cushioning.
Fill empty spaces with crushed paper As each layer is completed, add more crushed paper to make a level base for the next layer or use sheets of cardboard.
Pack similar items together. Don't pack a delicate china figurine in the same carton with cast-iron frying pans.
Wrap items individually in clean paper. Use tissue paper, paper towels, or facial tissue for delicate items. Colored wrapping paper draws attention to very small things that might get lost in a carton. Use a double layer of newsprint for a good outer wrapping.
Use newspapers for cushioning only. The ink can rub off & stain fine china.
Build up layers. Place the heaviest items on the bottom, medium weight next, and the lightest on top.
Fragile items need lots of cushioning. Cushion well with crushed paper, towels, & lightweight blankets. Be sure no sharp edges, or rims are left uncovered.
Limit carton weight to about 50 lbs. Avoid overloading cartons but strive for a firm pack that will prevent items from shifting; the cover should easily close without force, but should not bend inward.
Seal cartons tightly with tape. Make sure the tape is secure and that it will come off.
List the contents of the carton.
As you finish with each carton, list the contents on the side (for easy viewing while stacked) & in a notebook. You can also add a number or code the cartons.
Mark cartons you want to unpack first. Put a special mark on cartons you want to unpack first at destination.
Indicate your name and the room to which each carton should be delivered at the destination. Tape a sign on the door of each room at the destination corresponding to the carton labels so movers can get the cartons into the proper rooms quickly.
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CUSTOMER REVIEWS
Kathy B.
I CAN’T SAY ENOUGH ABOUT WHAT A GREAT JOB ELEMENT MOVING DID ON OUR MOVE. WE USED THEM TO MOVE OUT OF OUR OLD HOUSE, STORE OUR FURNITURE AND MOVE INTO OUR NEW HOUSE. THE ENTIRE EXPERIENCE WAS AMAZING. THEY HANDLED OUR THINGS WITH CARE AND EXPERTISE AT ALL TIMES. THEY WORKED WITH OUR SCHEDULE AND TIMELINE AND THROUGHOUT IT ALL, EVERY PERSON WE ENCOUNTERED WAS KIND AND PROFESSIONAL. I CAN’T RECOMMEND THEM ENOUGH.
Doris Villanueva:
"Highly recommended!! We think the Co only hired good hard working STRONG people... Good job guys ... well done!!! George, Nico, Sammy & may we add the first team of movers we had Chris, Arman & Nico... Thank y'all you all deserve 5 stars! Customer service people are great too!!"
Colleen Hampton:
"The guys really took are of my things which was greatly appreciated. They were NEAT, FAST, young and full of energy!!! I certainly would like an opportunity to work with this same crew on my next move into my new home. Thank you. This was an excellent team! No complaints! No, not one!"
Steven Wiley:
"First time I've ever used movers. The three guys that did the moving were great. They were polite, efficient, and overall, did a great job! I couldn't be happier about my overall experience with Element Moving and Storage. I will definitely use Element with my next move and would not hesitate to recommend Element to anyone who needs a hand with their move..."
"Being in business myself when someone in the DFW area always asked me which company I think is the best I always recommend these guys, great company"
Dwayne Warren:
"Element Moving did a fantastic job with our move! Eleazar and his crew were quick, efficient, & got the job done! I recommend them to anyone who is looking for a quick and easy move!"
Averity:
"Eleazar & his crew did a great job working with my husband and I... appreciated their attention to details. Would recommend."
"Eleazar very polite and Professional. All three guys worked very quickly and took good care of my stuff. Definitely worth the price!"
"These guys were amazing and I was very impressed! Will definitely be using Element for my next move!"
Melinda Aker McCue:
"Eleazar and his crew were amazing! They were on time and very professional. We have two moves schedules and requested that they move us as well. I would definitely recommend them. 5 stars!"
Willie Marz:
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Jeremy Newland:
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ANGIE'S LIST SUPER SERVICE AWARD
ELEMENT MOVING AND STORAGE EARNS 2021 ANGIE'S LIST SUPER SERVICE AWARD.
2013-2023
AWARD REFLECTS COMPANY'S CONSISTENTLY HIGH LEVEL OF CUSTOMER SERVICE
Element Moving and Storage is proud to announce that it has earned the home service industry's coveted Angie's List Super Service Award (SSA). This award honors service professionals with exceptional service ratings and reviews on Angie's List.
Despite the enormous challenges facing our service pros, our Angie's List Super Service Award winners continued to provide exceptional customer service," said Angie's List Founder Angie Hicks. "These outstanding businesses have helped homeowners maintain their homes and evolve them into safe and comfortable spaces that can handle all the mess of life, work, school, and entertainment under one roof. Our homeowners' consistent positive reviews make it clear that these are our network's best pros.
Angie's List Super Service Award winners have met strict eligibility requirements, including maintaining an exceptional overall grade, recent grade, and review period grade. The SSA winners must be in good standing with Angie's List and undergo additional screening.
Element Moving and Storage has been listed on Angie's List since 2013, and this is the eighth year it has received this honor.
PACK IT UP
For all appliances, if you choose, pack lightweight, unbreakable items in empty caverns, such as in the refrigerator crisper or the oven. Blankets, pillows, stuffed animals, chair cushions, or clothing can be stored and moved this way. Simply protect the items by wrapping them in a plastic garbage bag before your use them to stuff into empty spaces.
Service company ratings are continually updated on Angie's List as new, verified consumer reviews are submitted. Companies are rated in multiple fields, from price to professionalism to punctuality.
TAPE ALL THE DOORS & LIDS SHUT
Make sure all doors, cords, extra nuts, or screws are taped and secured before moving.
ELEMENT GIVES BACK
Jewish Family Service of Greater Dallas is a nonsectarian mental health and social services agency that impacts over 13,000 lives a year. For more than 65 years, JFS has welcomed anyone through our doors regardless of race, ethnicity, religion or the ability to pay. www.jfsdallas.org
CEC programs focus on helping families in crisis make the changes needed to support themselves so they can become responsible and productive contributors to our community. The Community Enrichment Center's (CEC) mission is to restore hope, share God's love and change lives in our community. www.thecec.org
Families to Freedom make it easy for people to get away from domestic violence situations. By helping break free from domestic violence, we can reduce the cycle for future generations. Fewer future abusers means a better society for everyone. Transporting children of abused parents enables them to live in a more loving, supportive environment so they can get counseling, support and modeling for a normal adult life. www.familiestofreedom.org
Soul's Harbor is organization composed of a varied membership of stakeholders committed to "...helping men help themselves and breaking the cycle of homelessness". Soul's Harbor is more than a shelter. Soul's Harbor offers the men of our shelter a six-month program that provides the basic tools that will help facilitate their reintegration back into society if they actively participate in our program and utilize the tools that Soul's Harbor provides. We have Work Therapy, Relapse Prevention, Overcomers (faith based 12 step), Life Skills, N.A and A.A., Anger Management, Bible Study and a prayer every morning to start our day. www. soulsharbordallas.org
By teaming up with relocation companies across the country, Move for Hunger is creating one of the nation's largest year-round service programs. Our movers offer to pick up the unwanted, non-perishable food items from those who are moving and deliver it to their local food banks. Element Moving and Storage provides donated food to Minnie's Food Pantry for those in need within the community. www.moveforhunger.org www.minniesfoodpantry.org
Metrocrest focuses on assisting families, individuals and senior adults who are coping with crisis situations, need help stabilizing their lives, or who require support to live independently. Basic services include rent and utility bill aid financial and budgeting assistance and food. We also provide employment counseling along with gas cards or bus vouchers for job-seekers and transportation, minor home repairs, and home-delivered meals benefit seniors. Seasonal distributions including school shoes and supplies for students, Sack Summer Hunger food for youngsters, and November and December holiday programs. www.metrocrestservices.org
Jewish Family Service of Greater Dallas
SAVING THE WORLD ONE MOVE AT A TIME
98%
ACCURACY
Both our inside and outside Relocation Specialist have years of experience in this industry. Because of their love and passion to help with your move we have a 98% accuracy rate.
What moves us? Exceeding your expectations. We aim to please all of our customers and we do a great job at it. We maintained a 97% satisfaction rating with our customers when called and asked after the move was completed.
92%
REFERRALS
AND REPEAT CUSTOMERS
We pride ourselves on hiring only the best of the best and the most experienced movers. Because of this we have been able to maintain less than -1% claims rate on our moves
97%
SATISFACTION
We love our customers and our customers love us. We provide such a great service that 92% of our business is repeat and referral customers
CLAIMS -1%
MOVING COVERAGE OPTION
Element Moving and Storage prides itself on having a less than 1% claims rate for damaged household goods. We take the extra steps to ensure your items get to your new home in the same condition that they leave your old home in. We do understand that things happen and for this reason, we offer a few options for protection at additional cost levels for your budget. Ask your Relocation Specialist if you have any questions.
Please note the following for both options:
Items that are boxed and packed by the client will not be covered.
Only items packed by Element Moving are covered.
All glass, televisions, china cabinets, marble, and any fragile items must be covered with materials beyond the basic moving blankets for us to move them.
Pressed wood items are not covered under the basic coverage rule. These items are fragile and not made to be moved often.
BASIC VALUATION
A household goods carrier's liability for loss or damage to any shipment is $.60 per pound per article. (Included in the cost of your move.)
For local moves, clients have 90 days from delivery to file a claim. For long distance moves, clients have 9 month from delivery to file a claim.
All damages must be noted on delivery.
*This is NOT full-coverage protection. If you wish to purchase additional full-coverage protection ask your sales representative about additional coverage. If you have high-value items, or are moving long distance we STRONGLY recommend purchasing additional coverage.*
FULL REPLACEMENT VALUE PROTECTION (FVP)
BASIC VALUATION
This coverage is offered through a third-party insurance provider. Policy must be purchased before the move begins. The value of the policy is based on the weight of your shipment times $6. Max policy coverage is $500,000 with deductibles ranging from $0-$1000. If a loss or damage occurs, the company can either repair, replace or give cash value of the item. The policy covers your items for up to 30 days in our company storage. After 30 days the policy needs to be renewed monthly at a lesser rate.
In the event of damage, the client has 45 days from delivery date to file a claim directly with our 3rd party insurance provider.
Once FVP is purchased you will receive an insurance certificate. All damages must be noted on delivery. Items over $500 must be listed on a “high value list” before the move begins.
CERTIFICATE OF INSURANCE/ WORKERS COMP
If you’re hiring a moving company, verifying their USDOT (for interstate moves) and TXDOT (for local moves) and checking their credentials to ensure they meet all necessary regulatory requirements is good.
YOUR RIGHTS AND RESPONSIBILITIES WHEN YOU MOVE IN TEXAS
CHOOSING A LICENSED MOVER
All household goods motor carriers (movers) operating within Texas are required to have an active certificate of motor carrier registration and abide by the motor carrier rules and regulations under Chapter 218 of title 43, Texas Administrative Code. This includes major van lines, as well as local movers with trucks and trailers. If you are planning to hire a moving company in Texas, we want you to be aware of your rights and responsibilities when choosing a mover. Find more information at www.TxDMV.gov.
Choosing Your Mover
There are many moving companies, so choose your mover carefully. Shop around to find the best prices and services. TxDMV does not regulate fees charged by movers and as a state agency, we will not recommend specific moving companies. However, we do provide a searchable database on our website (www.TxDMV.gov) that you can access to verify whether your mover is properly registered. By contacting the department’s Enforcement Division at 1(888) 368-4689, you can obtain information regarding your mover’s complaint history. You can also contact the Better Business Bureau (www.bbb.org) for additional information regarding your mover.
Proposal for Moving Services
Once you’ve selected your mover, make sure you get everything in writing. Movers are required to provide you with a written proposal prior to loading your items. The proposal may be either a binding proposal (states the exact price of the move) or a not-to-exceed proposal (states the maximum price of the move), and must be signed by both you and the mover.
For movers to give you an accurate estimate, you must be clear about the items you want moved and advise the mover of any special conditions, such as stairs, long carries or elevators that are involved in the move. The proposal should also indicate when payment is due, and what forms of payment are accepted, such as personal checks or credit cards.
Moving Services Contract
Your mover is also required to provide you with a moving services contract prior to loading your items. The agreements on the written proposal provided by your mover also become a part of your contract and can actually be one combined document. The contract should contain all the information about your move including your name, the mover’s name, the origin and destination points and the amount of the mover’s limitation of liability for loss or damage of your property.
Be sure all agreements between you and your mover are written into the moving services contract.
Do not rely on any verbal agreements. READ AND UNDERSTAND ALL DOCUMENTS CAREFULLY BEFORE SIGNING YOUR NAME.
DURING YOUR MOVE
Mover’s Liability
All licensed movers have a standard liability of 60 cents per pound article. For example, if a 50–pound television is damaged as a result of a move, the mover is only required to reimburse you $30 (50 lbs. X 0.60 = $30). Some movers will assume a higher level of liability, however, it must be agreed upon by both parties and additional fees may be assessed by the mover. Keep in mind that the mover’s limits are not the same as insurance. You, as the shipper, can obtain additional insurance to protect your items.
Insurance
Some movers may offer to sell you transit insurance, which helps cover loss or damage to your goods, or you can purchase this type of policy from a separate insurance company. Your mover is required to provide you with a copy of the policy and any other appropriate evidence of insurance purchased. Transit insurance is not regulated by TxDMV or the Texas Department of Insurance (TDI), so be sure to carefully read the policy to fully understand your coverage and any deductibles.
Inventory of Goods Being Moved
Some movers may offer to prepare a descriptive inventory of your items for an additional cost. If an inventory is prepared, it should list all items to be moved and their condition. It should also be signed by both you and the mover prior to and after the move. As with any shipping document, you should review it for accuracy before signing.
Important: Inventories are often used during the claims process; inspect your shipment carefully. Make sure all items are accounted for. If there is obvious loss or damage, note this on the inventory at the time of delivery.
Pickup and Delivery Dates
Advise your mover of any deadlines that you might have with regards to pickup and delivery dates and times Note these deadlines either on your written proposal or moving services contract. If you are not available at the agreed upon times, contact your mover immediately. If you alter the pickup and/or delivery dates or times you may be charged additional fees.
Delivery
Your mover must provide you with a completed copy of the moving services contract signed by both you and the mover upon delivery of your shipment. Check the condition of your property and make any damage notations on the contract document before signing.
Paying the Moving Company
Remember that the last amended contract or written proposal lists the total price that you will be required to pay at the time of delivery. You should be prepared to pay the maximum amount shown on the written proposal provided by the mover.
IN CASE OF A PROBLEM
Claims
If you have any disputes about charges, loss or damage to your items, you need to file a written claim with the mover within 90 days of the delivery date and must include enough information for the mover to investigate your claim along with any specific monetary amounts requested or other solutions you are seeking. Your mover has 20 days to respond acknowledging your claim and has 90 days to pay, deny or make a settlement offer. If your claim involves damaged goods, you should preserve the containers and the damaged goods. The mover has the right to inspect any containers or damaged goods within 30 days of receiving your claim.
Important: If your mover does not receive the claim within 90 days of delivery, your claim can be denied.
OUR PARTNERS
