LASTUPDATE3minsago-HereOptionsto DownloadingorReadBookofTheHeartofHospitality: GreatHotelandRestaurantLeadersShareTheir SecretsBY:MicahSolomon(Author),thePDFonlineon ServerAmazon,Reddit,Goodreads.
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TheHeartofHospitality istheessentialguidetocreatingexceptional customerserviceandhospitalityforguestsofallgenerations,including millennials,boomers,andmore.Createdbyleadingcustomerservice expertandForbes.comcontributorMicahSolomon,itfeaturestop hospitalityprofessionalsincludingHerveHumler(Ritz-Carlton),Danny Meyer(UnionSquareHospitalityGroup),TomColicchio(TopChef, Craft)IsadoreSharp(FourSeasons),PatrickO'Connell(TheInnat LittleWashington),andmanymore.Theresultisahospitality managementandcustomerserviceresourcelikenoother.Features include:*VirginHotelsCEORaulLeal: HowVirginHotelscreatedits innovative,future-friendlyhospitalityapproach.*TomColicchio(Craft
Restaurants,TopChef):Howtocreateacustomer-centriccustomer experienceinachef-centricrestaurant.*FourSeasonsHotels& ResortsChairmanIsadoreSharp:Howtobuildanunsinkablecompany culture.* DannyMeyer,UnionSquareHospitalityGroupCEO:His secretsofhiring,onboarding,training,andmore.*Ritz-CarltonHotel CompanyPresidentandCOOHerveHumler:Howtoengagetoday's newbreedofluxurytravelers.*ChefEricRipert(LeBernardin):How tocreatedifferentexperiencesfordifferentguests-intheverysame diningroom.*DesignerDavidRockwell(W,Nobu,Andaz):Secretsof designinghotelandrestaurantspacesthatresonatewithmodern travelers.*RestaurateurTraciDesJardins:Buildinga"narcissism-free" hospitalityculture.AsRitz-CarltonHotelCompanyPresidentandCOO HerveHumlersaysinhisforewordtothebook,"Ifyouwanttocreate andsustainalevelofservicesomemorablethatitbecomesan unbeatablecompetitiveadvantage,you'llfindthesecretshere." Read more