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eircom AssureNet Managed network serv services vices for better business performance


2 eircom AssureNet

Business today demands more The most effective organisations in the world are successful because they respond to the specific challenges facing them in their industries. Meeting these extraordinary challenges requires focus. eircom AssureNet, our managed network service, offers you an IT partnership that gives you back that freedom to focus on your own business challenges. Your productivity and your people are more dependent than ever on your underlying communications network. eircom AssureNet is a managed network service that provides the predictable, high-performance network your business demands.

From credit control to customer rrelationship elationship focus critical management, we focu us on yourr most critic cal functions. We make it easier forr you to business functions give the essential busin ness funct tions top not manage priority – because we n ot only m anage the e network communications netw work those e functions manage way makes depend on, we manag ge it in a w ay that ma akes business sense to you.


eircom A AssureNet ssureNet 3

More visibility Imagine if, at a glance, you could check the network health of key business activities like invoicing, credit card transaction processing, or your contact centre. That’s the vision that inspired eircom AssureNet. We build your managed network service customised for your business priorities – and we give you continual visibility into the service, so you can see clearly how your network investment is supporting your operational activities.

More control eircom AssureNet delivers better control of the underlying network that drives your key activities. We proactively monitor and manage all the interconnected components on your business network that impact your key business areas. Our engineers rapidly recognise and resolve problems, such as slowly responding business applications, network outages or hardware failures across your ICT estate.

empowered your You’re also emp powered to o keep you ur colleagues informed manage business colleag gues inform med and m anage frequent, proactive their expectations, with fr requent, pr roactive our engineering updates from ou ur enginee ering team on the actions we are ttaking aking to rresolve esolve issues.

More assurance eircom AssureNe AssureNet et is built aaround round a sim simple mple decide business activities principal: you de ecide the b usiness act tivities greatest protection that need greate est protect tion againstt help deliver network disruption; we’ll h elp you de eliver estates growing that assurance. IICT CT estate es are growi ing business-critical. more complex and more b usiness-critical. We’ll help you achieve the e calibre of network that business performance tha at enabless better bus siness performance.


4 eircom AssureNet

Contents & quick links


eircom A AssureNet ssureNet 5

Contents at a glance Overview of eircom AssureNet Key features – tailored for you A business-focused managed network service Real benefits for your business

06 09 10

24× 24 × 7× 7 × 365 service Skilled engineers on site, around-the-clock A single point of contact through to resolution Powerful reporting capabilities

12 14 16

Why eircom AssureNet Customers trust eircom AssureNet Meet our team Why choose eircom?

20 22 26


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Key features – tailored for you A managed network service for your needs eircom AssureNet is designed to address the issues that our customers tell us pose the biggest challenges to their business. • Tailored to your business priorities • Faster resolution times and fewer outages • Better configuration management • Performance reports that are business-relevant • A partnership model you control

Tailored to your busines business ss priorities We tailor your managed network k service aro around ound functions the critical business fun nctions you u define. This management means it’s easier for you u and yourr manageme ent team to see how your investmentt in network k utilised drive infrastructure is being u tilised to d rive vital, functions. revenue-impacting business funct tions. our remediation Our monitoring and ou ur remediat tion of governed byy incidents on your network are all g overned b can assured your business priorities,, so you ca an rest assur red impacting your that network events im mpacting yo our critical recognised quickly business functions are aalways lways reco ognised qui ickly and resolved first.


eircom A AssureNet ssureNet 7

Network etwork map

MNS17-warsaw-bip-dsl M MNS NS17-warsaw-b NS17-warsa -warsa bip-dsl ip-ds ip-d MNS12-belfast-bip-dsl MNS12-belfast-b M MN b fast-bip-dsl t-bip-d -bip-ds biip-dsl MNS08-sligo-bip-dsl p-d ds MNS03-cavan-bip-dsl MN M 3-cavan-b 3-ca -cavan-b -b p-

Connaught

MNS14-glasgow-bip-dsl MNS14-g glasgo ow-b bip-dsl

MNS02-dundalk-bip-dsl MN MNS02-dund 02-d d dal alk-bip-dsl k dsl

Leinster ter MNS04-athl M MNS04-athlone-bip-dsl hl s Si

MN MNS18-berlin-bip-dsl NS18-berlin-bip p-dsl MNS01-hq-bip-dsl MNS15-manchester-bip-dsl MNS15-m manch hestter-bip-dsl

MNS01-hq-6509 01-hq-6 01-hq-65 01-hq-6509 1-hq hq 0 09 9 MNS07-galway-bip-dsl MNS0 MN S S07-galway-bip-dsl

MNS16-london-bip-dsl MNS16-l MNS16-lo 6-lon 6 6-lo ndon don-biip-dsl pp-d MNS06-limerick-bip-dsl

MNS05-waterford-bip-dsl M NS05-waterford-bip-dsl -d

MN MNS19-paris-bip-dsl NS19-paris-bip p-dsl

MNS09-c MNS09-cork-bip-dsl MN NS09-cork-bip-dsl S0 S09-cork-bip-ds 0 -d MNS20-madrid-bip-dsl MN NS20-madrid S20-madrid-b bip-dsl

Faster resolution times and fewer outages

Better configuration n ma management anagement

We understand how im important mportant itt is to our better control etter contro ol Using predictive analysis and event correlation, customers to keep track of and b which manage hich man nage all their our engineering team can pro-actively recognise the configuration files w devices. network attached devic ces. and resolve issues before they impact your network performance and your business. processes make your The devices and proces sses that m ake up you ur The service incorporates next-generation gurations must network are not static. The config urations m ust network management technology that focuses be changed from time tto o time as ssoftware oftware our remediation on incidents with the greatest levels is updated or as greater or lesser le evels of potential impact on your operations. False on network. openness are required o n parts off the netwo ork. positives are reduced and resolution times are faster, protecting your business continuity. record changes We keep a running re ecord of ch hanges to gurations. your device configura ations. Thiss means savings your significant time saving gs for you ur busy IT that network team, in the event tha at networ rk problems orr roll back arise and you need to o consult o k to guration. will an earlier configuratio on. We w ill also raise unauthorised and escalate an alert on any un nauthorised d changes. configuration change es.


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Performance reports that are business-relevant eircom AssureNet makes it easier for you to report on and monitor your network performance and health. One screen gives an overview of your network at a glance, and it’s easy to drill down if you need further detail. Generate the reports you want, in a way that’s meaningful to you and your business colleagues.

A partnership modell you control You decide the extent to which yyou’d ou’d monitoring like to out-task network monito oring and responsibilities. Based time management responsi ibilities. Ba ased on tim me business function, of day or criticality of tthe he busine ess function n, our different you can choose from o ur differe ent service increasing levels tiers, which offer incre easing leve els of oversight by our engineers. We can continuously vverify erify that aallll of your are connected, critical components ar re connect ted, or we ccan an performance, go further to verify performance e, useful if a functional, vital business application is func ctional, but your colleagues. isn’t operating optimally for you ur colleague es.


eircom A AssureNet ssureNet 9

A business-focused managed network service eircom AssureNet is designed to deliver you a business-centred, holistic view of how your enterprise network is performing. We identify your business-critical functions and build your service around it, including our monitoring, management and remediation activities, as well as all reporting. At the beginning of our managed network service engagement with you, we work closely with you to understand each of your critical business functions and their relative priority to your organisation. Our engineers then create a detailed map of all the network components that support those business functions, including software applications, switches, routers and all pertinent network connections.

monitor allll components in We continually m onitor al alerting the map, proactively alertin ng you when issues commencing remediation arise and comme encing rem mediation in line business priorities. with your busine ess prioritie es. monitoring, management All our monitorin ng, manag gement and d activity remediation acti ivity is tied d to the critical functions defi business functio ons you de efine. measure performance We also continually measu ure perform mance process running of your critical business pr rocess by ru unning across synthetic transactions transacctions acro oss your network simulating such for example, sim mulating an n activity su uch as a transaction customer credit card trans saction – which we speed quality monitor for spee ed and qua ality end to o end. your organisation better The benefit to yo our organis sation is be etter your operations continuity in you ur critical o perations aand nd we’re focussed assurance that w e’re focu ussed on thee parts of most you. your business that matter m ost to yo ou.


10 eircom AssureNet

Real benefits for your business AssureNet from eircom is an IT partnership that benefits yo your our organisation across a range of key business areas:

Business

Operations

• Standardise and control operating costs • Improve return on IT investment • Move from a capital expenditure intensive to an operational expenditure model for network investment • Protect performance of critical business functions such as invoicing, contact centre and key databases • Align IT and business colleagues as strategic partners • Improve business agility by focusing IT resources on strategic projects

• Support business co continuity ontinuity d during uring disruptive events • Improve access to b business applications usiness ap pplications ffor or mobile and remote workers • Keep all stakeholde stakeholders ers actively iinformed nformed during network incidents • Ensure that restorat restoration business-critical tion of bus siness-critica al prioritised services is always pr rioritised


eircom As AssureNet ssureNet 11

Technology

Financial

• Increase stability and predictability of the network • Reduce time spent on diagnostic and fix activity • 24-hour proactive resolution of incidents, following ITIL processes • Rapidly generate network performance reports • Devote more time to strategic IT projects • One IT partnership manages multiple IT and telecom suppliers • Reduce false positives and accelerate resolution time with event correlation and predictive analysis

• Better cost control m management anageme ent • Consolidation of ve vendors provides greater endors prov vides greate er economies of scale • Move from a capita capital expenditure al expendit ture model tto o expenditure model an operational expe enditure m odel • Makes the IT budge budget predictable et more pre edictable • Guarantees perform performance mance of ccritical ritical financial invoicing processes such as in nvoicing


12 eircom AssureNet

Skilled engineers on site, around-the-clock Customers increasingly expect that the services you offer should be available 24 hours a day. But it’s challenging for organisations to recruit, retain and afford the level of networking skills in-house to meet those expectations. eircom AssureNet is the first managed service of its kind from eircom that offers you local, 24-7, engineering resources to detect and resolve business impacting incidents on your business network, available on an operational expenditure basis.

Our Customer Respons Response se Centre (CRC) is sta staffed affed 24 hours a day, 365 da ays a year. W hen you days When contact the eircom CRC C, you’re sspeaking peaking wi ith CRC, with an engineer who can d iagnose aand nd usually diagnose resolve your question o n the spo ot. 95% of aallll on spot. identified incidents aree resolved by by our level 1 engineering team. Thee remaining g incidents are escalated to Level 2 and Level 3 engineers engineers ass required until the issuee is cleared to to your satisfaction. The up-to-date knowledge knowle edge of our ou ur experienced experiencced engineers, and our ITILL processes, processess, are your assurance that any network netw work incident incid dent will be rapidly acted on and addressed. ad ddressed. Where there is a recurring recurrring incident inciden nt on your network, our problem management managem ment processs lets us ascertain the root roo ot cause. This This proactive proactivve management of your network network performance pe erformance e facilitates continuous improvement im mproveme ent and network. optimisation in your business-critical bu usiness-crittical networ rk.


eircom As AssureNet ssureNet 13

Problem management driving network efficiencies Where there is a recurring incident on your network we will instigate our problem management process as part of your managed service to ascertain root cause analysis and subsequent remediation. This proactive management of your network performance facilitates continuous improvement and subsequent network optimisation.


14 eircom AssureNet

A single point of contact through to resolution We understand how important the human touch is when it comes to resolving an issue on the network that supports your business. One of the strengths of our service is our extensive use of intelligent automated systems, which manage activities such as automatic communication to you that an issue has been detected and remediation has commenced.

with named individual We also provide you wi ith a name ed individua al incident right who will manage any in ncident rig ght through proactive communication until resolution. Our pro oactive com mmunicatio on the expectations with you allows you to manage th he expectat tions particularly where of your colleagues, part ticularly w here criticall business functions have e been impacted.


eircom As AssureNet ssureNet 15

Out of h hours ours cove er me eans cover means better business bu usinesss prot tectio on protection With eircom eircom m AssureN AssureNet Net Out off Hour rs, our Hours, engine eers ccan an take engineers care o k off your network when your rresources esources may b e limi ited, be limited, includ ding ev venings, including evenings, weeke ends aand nd holida ay weekends holiday period ds. periods.

Proactive incident resolution Everything we do to manage and resolve incidents on customer networks is governed by the IT Infrastructure Library. Through our ITIL framework and ISO 20000 accreditation, you can be reassured of the highest level of professionalism and rigor. According to the eircom AssureNet service level agreement you choose, we will immediately report any incidents to you and will begin remediation on any impairment in the function of your enterprise network.

Our 24-7 engineering rresources esources aare re an excellent affordable protection your way to provide affordab ble protect tion for you ur number business infrastructure.. A numbe er of eircom eircom AssureNet customers choose eirco om AssureN Net Out of supplement Hours, allowing them tto o supplem ment their during in-house resources duri ing periodss such as weekends or holidays.


16 eircom AssureNet

Powerful reporting capabilities eircom AssureNet has a range of reporting options, from an at-a-glance business view to a more technologically-focussed dashboard. Self-serve reports are available in near real-time through a dedicated customer portal. These reports can be customised from a library of templates to meet your specific business requirements.

performance In addition, a monthly y performa ance issued outlining reporting pack k is issue ed outlinin ng how yourr previous period network is performing for the pre evious perio od function. by critical business func ction. who Finally, for customers w ho require e ongoing engineer consultation, an eircom m CCIE en ngineer capabilities ndings reviews the capabilitie es and find dings from culminating monthly reports, culmin nating in a regular with appropriate face-to-face meeting, w ith an app propriate ongoing improvements and plan of action for ongo oing improv vements an nd network. optimisation in your ne etwork.


eircom Assure AssureNet eNet 17

17 eircom AssureNet

Home screen

Network Dashboards

InSight Center

Explorer

Events

Maps

Reports

Tools

Administration

Preferences

Help Type: Open !

1

MNS13-derry-bip-dsl M MNS10-letterkenny-bip-dsl MNS10-le

From: no limit To: now

Ann Description

M MNS1 MNS17-warsaw-bip-dsl

Severity Severity: y: all

Source

#

Fo For: or: all

Count: 1

Impact Impa act

Details

Last Last Seen

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

outDiscards=100.00 ( 27-Aug-2012 27--Aug-2012 10:06:30

Port Utilization High

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

MNS01-letterkennyMNS01-letterkenny-bip -bip

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

outDiscards=100.00 ( 27-Aug-2012 27--Aug-2012 10:06:30

Port Utilization High

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

MNS01-letterkennyMNS01-letterkenny-bip -bip

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

outDiscards=100.00 ( 27-Aug-2012 27--Aug-2012 10:06:30

Port Utilization High

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

MNS01-letterkennyMNS01-letterkenny-bip -bip

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 6 6/2 /2

inUtil=88.18 inUtil=88.1 18 (thresho 27-Aug-2012 27--Aug-2012 10:05:26

Status Summary MNS15-manchester-bip-dsl

Open Events Eve ents

MNS06-limerick-bip-dsl

Munster M MNS05-waterford-bip-dsl ds

Current Service Cur rrent status Devices Reachability

Views

Services

National Wide Area Network

0

N/A

Data Centre

12

Critical Total C ritical Severe Minor Major Info To otal

95.7%

0

1

0

0

0

1

0

N/A

8

100.0%

0

0

0

0

0

0

International Wide 0 Area Network

N/A

7

95.7%

0

1

0

0

0

1

All Devices

N/A

2500

95.7%

0

0

0

0

0

0

0

Tools

The home screen is fully config gurable ura ablle to include you your ur network map and priortised areas arreass that th hat are specifi sp pecific tto o your business. With this view you can ca an see see e your net twork m ap, network map, details of current events and a stat tuss summary. summarry. status

Explorer view : provides a view of devices managed by the service Network Dashboards Browse

InSight Center

Explorer

Drop Box

mns02-bip-dundalk-reach mns01-bip-hq mns011-bip-london

Events

Maps

Reports

Tools

Administration

Preferences

Help

Events No open events (View Event History)

Key Metrics

mns08-bip-sligo

CPU%

Memory%

16%

24.8%

Latency (ms)

mns03-bip-cavan-reach mns09-bip-cork-dsl mns07-bip-galway-dsl mns01-bip-hq [5/2] Uplink to MNS_F2_Sw1 [5/4] Uplink to MNS_F4_Sw2 [5/5] Uplink to MNS_F5_Sw1

100%

4 ms

CPU Utilization%

100%

Memory Used%

20

50%

50%

0%

0%

10 5

[5/6] Uplink to MNS_F6_Sw1 [6/2] Uplink to MNS_F2_Sw1

ICMP Latency (ms)

15

07:00

08:00

09:00

10:00

07:00

08:00

09:00

10:00

0

07:00

08:00

09:00

10:00

[6/4] Uplink to MNS_F4_Sw4 [6/6] Uplink to MNS_F6_Sw4

Ports

[6/6] GVPN_Router [6/6] Compaq 1 Rack 2 [8/6] Snap Manager Rack 3

Showing all 23 ports

[8/8] Prolient 4 Rack 2 [8/9] Prolient 5 Rack 2 [8/12] MNSDUBFPO1 Rack 2

General Info Management Level: Full (MgmtPort Only

Certified:

Certified

Manufacturer

CISCO CIS SCO

This enables you to see all devices deviices an and nd associa associated ated ev events vents along with key metric perform mancce. performance.


18 eircom AssureNet

Network Dashboards Browse

InSight Center

Explorer

Events

Maps

Drop Box

Reports

Tools

Administration

Preferences

Help

Events No open events (View Event History)

mns02-bip-dundalk-reach mns01-bip-hq

Key Metrics

mns011-bip-london mns08-bip-sligo

Active Avail%

Inbound Utilization%

100%

1.9%

Outbound Utilization%

Inbound Fault%

Outbound Fault%

0%

0%

Inbou und D iscards% Inbound Discards%

Outbound Discards%

ata No D Data

o Data No

mns03-bip-cavan-reach mns09-bip-cork-dsl mns07-bip-galway-dsl mns01-bip-hq [5/2] Uplink to MNS_F2_Sw1

Active Oper Status Availability

[5/4] Uplink to MNS_F4_Sw2 [5/5] Uplink to MNS_F5_Sw1

15.9% Inbound Utilization%

100%

100%

100%

50%

50%

50%

0%

0%

0%

Outbound Utilization%

Inbound Fault%

100% % 50% %

[5/6] Uplink to MNS_F6_Sw1 [6/2] Uplink to MNS_F2_Sw1 [6/4] Uplink to MNS_F4_Sw4

07:00

08:00

09:00

10:00

Outbound Fault%

100%

100%

07:00

08:00

09:00

10:00

Inbound Discards%

100%

07:00

08:00

09:00

10:00

0% %

07:00

08:00

09:00

10:00

Outbound Discards%

[6/6] Uplink to MNS_F6_Sw4 50%

[6/6] GVPN_Router [6/6] Compaq 1 Rack 2

0%

[8/6] Snap Manager Rack 3

50%

07:00

08:00

09:00

0%

10:00

50%

07:00

08:00

09:00

10:00

0%

07:00

08:00

09:00

10:00

[8/8] Prolient 4 Rack 2

General Info

[8/9] Prolient 5 Rack 2 [8/12] MNSDUBFPO1 Rack 2

Interface Description: [8/2] GVPN_Router

Type (IANA):

Ethernet

Operatio Operational onal Stat Status: tus: u up p

From the device screen you can drill down furth further her to view your network at interface le evell. TThis his provid des a m ore level. provides more detailed insight into the health of of a device, de evice, help ping to o helping pinpoint problems before they aaffect ffecct service.

Integrated Flow Analysis:

Network Dashboards

InSight Center

Explorer

Events

Maps

Reports

Tools

Administration

Preferences

Help

Flow Summary Flow Summary router-bcy

16.0M 14.0M 12.0M 10.0M 8.00M 6.00M 4.00M 2.00M 0

09:50

ESP

AH

10.00

Unknown

smtp

10:10

set

netflow or gi 1 1.10 .10 0 router-bcy

10:20

32.0M 28.0M 24.0M 20.0M 16.0M 12.0M 8.00M 4.00M 0

ne

2 2 2 1 1 8 4 09:50

10.00

10:10

10:20

Click to view the flow analysis page

igabitEthernetU/1.1U ig gabitEtherrnetU/1.1U on mnsU1-router-bcy [Gi0/0]Gig gabitEthernett0/0 mns01-router-bcy [Gi0/0]GigabitEthernet0/0

ifindex:0 on 95 5.45.218.9 90 95.45.218.90

netflow for gi0/0.10 router-dub

No data available

Gain a better understanding of traffi fic flow w analysiss and ttraffi raffic volumes across your network via the e netfl ne etfl flow screens scree ens and d reports. Netflow is useful in identify ying ne etwork co ongesttion identifying network congestion and applications consuming a high percentage perccen ntage of bandwidth. bandw width.


eircom Assure AssureNet eNet 19

Integrated Flow Analysis:

Network Dashboards

InSight Center

Explorer

Events

Maps

Reports

Tools

Administration

Preferences

Help

Flow Analysis Device: mns01-router-bcy

Interval:

Last 30 minutes

5 minute samples Last 30 minutes Last hour Breakdown:Interface ApplicationHost Last 2 hours 1 hour samples Last 4 hours Last 8 hours 17.0M Last 24 hours Last 2 days 16.0M 6 hour samples Last 4 days 15.0M Last week 14.0M 1 day samples All Selected Filters: [Gi0/1.1] GigabitEther

Chart style: Stacked Area

Top-N: 5

Add to flow dashboard

ter=bcy tion) QOS (All, DSCP, P IP Precedence) Protocol Port

Application

bps Average bps

ESP

8.65M

AH

1.14M

Unknown

227k

smtp

214K

13.0M

set

33.6k

12.0M

capwap-data

30.9k

11.0M

www-http

28.0k

microsoft-ds

9.94k

10.0M

commplex-main

9.00M

8.77k

connected

5.19k

8.00M

snmp

3.94k

7.00M

bb

3.90k

6.00M

netbios-ns

2.37k

snmptrap

1.85k

ICMP

1.59k

5.00M 4.00M

vinainstall

1.38k

3.00M

domain

658

2.00M

h323gatestat

605

Application traffic flows can be viewed view wed by hour hour, r, ca an see traffic flows ow ws on day and week – in this image you can in nutes”. an application during the “last 30 m minutes”.

Network Dashboards

InSight Center

Explorer

Events

Maps

Reports

Tools

Administration

Preferences

Help

Flow Analysis Device: mns01-router-bcy

Interval:

Last 4 days

Chart style: Pie

Top-N: 20

Add to flow dashboard

Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, P IP Precedence) Protocol Port

Port

Average e bps bps

4416

83.5K

11816

83.5K

5247

61.6K

25

24.0K

257

17.1K

445

15.8K

139

12.1K

17000

9.17K

5000

8.09K

80

6.13K

17002

5.66K

1670

4.62K

161

4.03K

1984

3.86K

47159

3.30K

16996

3.25K

1806

2.92K

16998

2.78K

All of the reports are easily configu gurable urab ble e into diffe differing ering cchart hart types and can be saved and exported exporrted d fo or future u se. for use.


20 eircom AssureNet

Customers trust eircom AssureNet

Dublin City Council

AIB

North Northern hern n Ireland Civil Service Serv vice

With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed and mission-critical networks in Irish Local Government. Recognising that the most cost-effective and efficient way to manage key network equipment and security services vital to business performance is through a managed services partnership, Dublin City Council chose eircom as its managed services partner.

AIB selected eircom to provide Managed Communications Services for its operations across Ireland, Northern Ireland and Great Britain. eircom is delivering a portfolio of services to AIB including a 300 site Next Generation Network for delivery of data, voice and video solutions across the three geographies. The nextgeneration telecommunications network will provide a foundation for the ‘OneAIB’ transformation programme.

No Northern orthern Ireland Ire eland Civil Se Service ervice (NICS) undergoing one (N NICS) is und dergoing on ne of the most excitin exciting ng periods in n its history, with an expansive expa ansive modernisation and programme an nd reform p rogramme e that includes a 10 10-year programme 0-year prog gramme of ICT-enabled investment. IC CT-enabled investment t. The chose Th he NICS cho ose eircom Northern Ireland deliver missionIre eland to de eliver its mis ssionmanaged critical, man naged wide area network, Network ne etwork, Ne etwork NI, a powerful communications co ommunicattions platform for successful off shared the successf ful delivery o services across se ervices acro oss the public service.

“We partnered with eircom because nobody else in Ireland had the technology, the people or the capability to deliver an urgent network upgrade in record time. eircom were absolutely willing to do whatever was required to meet our deadline.”

“eircom understands what “eiircom unde erstands wh hat is important and im mportant to o us now an nd in the collaborating future. By co ollaborating g with us and needs an nd responding respond ding to our n eeds provided with they have pr rovided us w ith a managed that fully manage ed service th hat makes communication for co ommunicattion easy fo or over 20,000 20 0,000 civil sservants.” ervants.”

“All the elements we required were there in the managed service eircom proposed. The relationship between our own team and eircom has proven very productive and we are continuing to realise the cost benefits of the managed services model.” Brian Curtis, Head of ICT, Dublin City Council

Andy Johnston, Head of Telecoms, AIB.

Northern Service. No orthern Ireland Ire eland Civil Se ervice.


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Meet our team


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Highly certified and experienced team

Enda Doyle Director, Assure and Customer Service

Mary Murphy Head of Customer Response Centre

Allan Rochford Head of Managed Services Centre

Ronan McCarthy y Managed Mana aged Networks Principal

Our Engineers Largest engineering force in the country with the highest number of industry partner certiďŹ cations.

10 years experience. CCIE, CCSP, ENS, NCSSP

13 years experience. CCIE and various IPT accreditations

5 years experience. CCNA, CCVP.

5 years experience. CCNA, CCNP, CCVP.

2 years experienc experience. ce. CCNA

5 years experienc experience. ce. IP /VoIP.

10 years experience.

10 years experience. CCNP.

15 years experience. CCIE.

15 YEARS EXPERIENCE. CCIE, CCNP, CUDS,

22 years experien experience nce.

10 years experien experience. nce. CVP.

21 years experience. Holds various voice accreditations.

15 years experience. CCNA, CPSI, CIPTS.

15 years experience. CCIE, CCNP, CCNA.

18 years experience. Avaya.

experiencee. 20 years experience. Avaya, Nice, Verint.

7 years experience. CCIE, CCNP, CCIP, CCSP.


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eirrcom eircom m prid prides des itself on its engineering cap pab bility. Our Our teams contain highly certified capability. and ex xperie enced engineers who specialise experienced in Loc cal Area Are ea Networking, Wide Area Local Ne etw working g, Network Security, Data Systems, Networking, Vo oice Syste ems, Data Centre Infrastructure and Voice Systems, Mo obille tech hnologies. Mobile technologies. Ou ur engineers engine eers are accredited with a mix of Our cer rtifi fications cation ns from our supply partners and certifi no on-vvendor aligned certifications. In addition, non-vendor we e ho old com mpany level partner accreditations hold company (in nclud ding Cisco Cisco Gold partner) and partner (including aw ward ds (inc cluding Cisco Partner of the Year). awards (including Ou ur engine eering achievements include Our engineering cer rtifi fications cation ns from Cisco (CCIE, CCSP, CCNA), certifi Fortin net (FC CNSP, FCNSA), RSA Security (RSAFortinet (FCNSP, CSE), Intern national Information Systems Security International Certifi fication Consortium (CISSP), and ISACA (CISA,, CRISC). CRISC C).

Did you know? The eircom 24–7 Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country. eircom has the largest engineering force in the country with the highest number of partner certifications. eircom has more CCIE certified engineers than any other Irish company and is Cisco Gold Partner of the Year 2012. Our expert engineers can conduct on-site reviews of your network performance to help you plan your future requirements.


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Why choose eircom?


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Unrivalled experience delivers benefits for your organisation Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-inclass ongoing service. Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park, Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network. We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed and supported by our local, highly qualified team, it also gives you the following: • Cost benefits: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain flexible to meet your needs as they evolve.

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• Better agility and fleexibility: xibility: Our and our network engineering teamss an nd o ur coree netwo ork operations have supported the cchanging hanging op peration ns our broad customer base and offerings of ou ur b roa ad custo omer ba ase island Ireland. throughout the isla and d of Ireland d. Our extend exibility managed solutions ex xten nd this flexibilit ty and scalability to yyour ourr business. managed service • A proven model: eeircom’s irco om’ss manag ged ser rvice national operations model and delivery and natio onall operat tions m odel existence number has been in existen nce e for a numb ber of unparalleled. years, and is unpar ralle eled d. management: help • Expert programme em anagem ment: we h elp during times signifi cant organisations duri ing g tim mes of sig gnifica ant businesses, change in their bu usin nesse es, with h our delivery management team. experienced delive ery man nageme ent tea am. planning Our professional p lan nnin ng and methods implementation m etthods have aalready lreadyy risk-managed rollouts delivered on-time,, ris sk-m manage ed rollou uts Ireland’s largest for some of Ireland d’s larg gest ICT T and projects. managed network k pr rojeccts.

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of speciality. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to find people who are good partners to work with, and that’s what we get from eircom.” Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft


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A unique end-to-end solution

Outstanding service, 24×7×365 24 4×7×365

eircom, Ireland’s leading service provider, can offer a total voice and data solution for your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to your company’s unique requirements.

At eircom we understand understa and just how ho ow important importan nt our business an uninterrupted service is to yo your any downtime, downtim me, and how essential it is to avoid any re e on call 24 4 which is why our service team aare week, 365 5 days days a year. yearr. hours a day, 7 days a week, Bu usiness SLAs, SLA As, providing We offer a range of Business s. peace of mind for your business business.

Industry experts Our people are some of the best in the business so you know you’re in good hands. Our voice, data & ICT solutions experts are industry leaders who can provide innovative solutions for your business. Our dedicated account managers deliver a personalised service, and, we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya, Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.

ighly skille ed engineeri ing Based in Ireland, our h highly skilled engineering itts kind in th he country team is the largest of its the ith any issu ues and has the experiencee to deal w with issues ciiently. you may have, quickly and efficiently.

“Strategic partnerships in IT are the way of the future and eircom understand that. When we looked at the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very difficult to beat.” John Shaw, CIO, Mainstream Renewable Power


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eircom Managed Security Continuous protection in a changing world Enterprises understand the need to protect their infrastructure and their customers in an environment that includes evolving security threats and compliance requirements. eircom Managed Security, featuring breakthrough SIEM (Security Information & Event Management) technology, is a complementary service to eircom AssureNet.

Security better eircom Managed Secu urityy helps you b etter offering manage risk by offerin ng aautomated, utomated, rreal-time eal-tim me reporting, analysis, compliance re epo orting g, and aalerting lerting of network. security events on your ne etwo ork. security act Where authorised, ourr se ecuritty team m can ac ct maintain immediately to mainta ain tthe he ssecurity ecurityy and network. integrity of your netwo ork k. with your For more information sspeak pe eak w ith you ur visit account manager or vi isit www.eircomforbusiness.ie/security www.eircomforbusines ss.ie/securityy


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“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.” Mike Costello, IT Infrastructure and Security Manager, Southwestern BPO


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Get in touch To find out how eircom AssureNet can benefit your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie


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