eGov November 2015

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NOVEMBER 2015 | VOLUME 11 | ISSUE 11

Police Verification Goes Very Fast in Hyderabad K T Rama Rao, Minister of IT, Telangana

Telangana rolls out red carpet for investors Tethering Telangana to

Kalvakuntla Chandrashekar Rao Chief Minister, Telangana

Techonology Tech o

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VIEWPOINT

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HITESH VAIDYA Practice Head Urban Reforms IPE Global

32 PRASENJIT SAHA CEO Infrastructure Management Services and Security Business Happiest Minds

STATE FOCUS

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COVER STORY

Hyderabad: ‘Startup Capital’ in the Making 11

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VISHWAJEET KHANNA Principal Secretary Urban Development

DELHI METRO

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28

ASHWINI SATTARU

C V ANAND

JITENDER KUMAR

Regional Passport Officer Hyderabad

Commissioner of Police Cyberabad

Additional Commissioner of Police (Traffic), Hyderabad

DR MANGU SINGH MD, DMRC

CLOUD COMPUTING

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MICHAEL MONTIYA

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MANOJ KUMAR

VP, Global Cloud Operations MD & CEO, Ricoh India FireEye

DIGITAL INDIA

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MIKE AMUNDSEN

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Director of API Architecture MD, Teradata India Pvt Ltd CA Technologies

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ELETS SMART CITY CONCLAVE BHOPAL 2015

EDITORIAL

New Kid on the Bloc

T

for Telangana and ‘T’ for Technology may be sheer coincidence, but not so for the State Government, which looks determined to make technology synonymous with Telangana. Within a short span of about 17 months, since its birth on 2nd June 2014, the State has exhibited its determination to embrace technology in all spheres of its action — be it governance, education, developing high-tech cities or creating an environment conducive to growth and operation of IT & ITeS startups.

It would be no exaggeration to say that while Kalvakuntla Chandrashekar Rao, popularly known as KCR, spearheaded the movement for creation of Telangana State and now guiding it to the path of all-round progress, his son and IT Minister, K Taraka Rama Rao is leading from the front to get the ‘new-born baby’ a sizeable space on the IT map of India.

Junior Rao, better known as KTR, is leaving no stone unturned to ensure that the capital city of Hyderabad emerges as the IT hub for the world and the ‘Startup Capital’ of India. Backing his vision with action, the government has gone ahead with setting up of T-HUB and Telangana Academy of Skill and Knowledge (TASK). While T-HUB aspires to be the largest incubator for startups in India, TASK is a collaborative effort of industry and academia to ensure that the market requirements are in alignment with what is being taught in the academia.

Taking note of the yeoman’s job the father-son duo is doing in Telangana, we dedicate this issue of eGov to their outstanding efforts and, in many ways, unmatched passion to bring prosperity and recognition to the newly-born state. The issue carries reports from ground-zero to bring you beyond just the obvious.

The November issue of the magazine also focusses on Cloud Computing, which is no more looked upon just as an option but a necessity for the governments and businesses alike, across the globe.

Government agencies around the world are taking to Cloud technology to bring greater efficiency in citizen services delivery, while enterprises see it as a cost-effective medium to reach out to a larger audience.

But, proportionate to the pace of adoption of this and related technologies, like Internet, grows the concerns of cyber threats. To understand whether there is a way out to make the best use of Cloud Computing while keeping the threats at bay, we interacted with a number of players in the space, including security service providers. The stakeholders present a clear perspective about the gamut of issues attached to Cloud and also help dispel certain ill-conceived notions about data and info security on the platform.

Hope you like the packaging. eGov team wishes our readers a very happy and prosperous Diwali.

RAVI GUPTA Ravi.Gupta@elets.in

Email at subscription@elets.in to get previous issues

August 2015

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COVER STORY

T-HUB

STARTUP CAPITAL in the MAKING Facebook, WhatsApp and a number of globally-acclaimed eCommerce companies, which are billion-dollar firms today, started off small. Big ideas for such large businesses can originate from anywhere and can be indigenous, believes the Telangana Government that is working towards making Hyderabad the startup capital of India, writes Sudheer Goutham of Elets News Network (ENN)

H

yderabad is currently the fastest growing IT destination in India and has earned a global recognition for it.

The Telangana Government, which seems to be in a mission mode to turn the city into a startup capital, is creating world-class, end-to-end platforms for startups where a person can walk in with a ‘potential idea and walk out with a ready product’, as officials would claim here.

One of its biggest platforms for startups is T-Hub, which, they say,

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would be a catalyst in creating vibrant entrepreneur communities in India.

“It is like an incubator for incubators. All one needs is a great idea. We would say ‘Walk in with an idea and walk out with a product’,” says KT Rama Rao, the Telangana Minister for IT and Panchayat Raj. The IT Minister, who is also the son of Telangana Chief Minister KC Rao, says that T-Hub is designed to encourage, attract and fuel

T-HUB

technology startups.

First phase of T-Hub, a catalyst building housed over a 70,000 square feet area on IIIT campus, Hyderabad, inaugurated on November 5, 2015.

At a separate location, second phase of T-Hub, with an incubation space of 300,000 sq ft, will be created over an area of 15 acre in the proposed Games Park at Raidurgam near Hitec City, Hyderabad. “With Jayesh Ranjan a cumulative investment IT Secretary, Telangana of `300 crore, the second phase is expected to become operational in the next three years,” he said. Phase-I Catalyst building was developed at a cost of `40 crore, all borne by the State Government.

What is T-Hub? T-Hub is not just a facility building, but a platform. This platform, in addition to providing co-working spaces for startups, aims to be a support system that connects organisations and stakeholders, including venture capitalists, seed funds, and research institutes.

The Phase-I catalyst building can accommodate over 200 startups.

KTR, as the IT Minister is popularly known, says, “There are world-class facilities but our T-Hub offers something priceless, which is mentorship. A great idea or a startup needs care till it starts walking and then running. Here, the best mentors will come from the Indian School of Business (ISB) for business mentorship, from Indian Institute of Technology and Indian Institute of Information Technology, Hyderabad, for technology mentorship, and NALSAR University will help in providing legal support to the startups.”

Also, the big names in the technology industries, including Microsoft CEO Satya Nadella, Adobe Systems CEO Shantanu Narayen, and Biocon’s Chairman & Managing Director Kiran Mazumdar Shaw would also be mentors in T-Hub. They will address the young entrepreneurs when they visit Hyderabad.

Infosys co-founder N R Narayana Murthy will also be a mentor and one of the principal advisors of the facility.

More than 60 experts have already been roped in from top academic institutions to play mentor’s role here.

No government intervention Sreenivas Kollipara, Chief Operating Officer, T-Hub, said that T-Hub is a free-spirited not-for-profit organisation.

“The good thing is T-Hub is not a government organisation.

We’re supported by the government and that’s all,” he said.

T-Hub has 10 board members, out of whom there is just one government representative — Information Technology, Electronics and Communication Secretary, Jayesh Ranjan.

COVER STORY

The other board members include B V R Mohan Reddy, Chairman Nasscom; C P Gurnani, Chief Executive Officer, Tech Mahindra and Sashi Reddi, Founder of seed stage venture fund SRI Capital, among others.

T-Hub finds money from the 10-member board, where each of the directors has contributed `1 crore each, while the land and building for the Hub were provided by the Telangana Government.

IT Minister KTR said, “The idea is to create a self-sustainable vehicle that gives wings to the dreams of startups. Representatives from giants like Google, Microsoft, Nasscom and various incubators of universities will co-exist here. It is not-for-profit body, and the returns for the government would be in terms of employment creation and wealth for the startup State.”

How startups can enter T-Hub? To begin with, the first batch of 200 startups has already been screened from over 800. To meet the requirement of the startups, fixed and flexible desks having all facilities would be provided, for which they would be paying a rent of `4,500 and `6,000, respectively.

Every startup would be allowed to continue there for 1-1.5 years and then make way for new startups.

World-class building The building is dotted with motivational slogans by startup founders, drawings of inventions and inventors on glass panels, and has large open areas meant for startups to exchange ideas.

As a breakaway from standard office spaces, the building has

KT Rama Rao

Telangana Minister for IT and Panchayat Raj There are worldclass facilities, but our T-Hub offers something priceless, which is mentorship.

A great idea or a startup needs care till it starts walking and then running. Here, the best mentors will come from the Indian School of Business (ISB) for business mentorship, from Indian Institute of Technology and Indian Institute of Information Technology, Hyderabad, for technology mentorship, and NALSAR University will help in providing legal support to the startups.

November 2015 / egov.eletsonline.com / egov

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COVER STORY

T-HUB

spaces categorised based on one’s functions. Named as Propels, Accelerators, Launch Pads, Breakout Zones, Discussion Surfaces, Meeting Rooms and Conference Hall, the building also houses pantry on each floor and a cafeteria on the ground floor. Ensuring complete utilisation of space, two mezzanine floors using containers and cargo containers have also been constructed.

Startup funds The Telangana Government has also plans for making available funds that play a crucial role in setting a startup. It wants to set up a fund size of `600 crore towards innovation fund.

“The State Government will provide `10 crore towards seed capital fund to grant funding to the startups, and hoping that another `90 crore will be contributed by the private players for T-Hub innovation fund under public-private-partnership. In the beginning, the innovation fund will be `100 crore, but later we plan to take it up to over `600 crore,” informs the IT Minister.

“There are many investors within India, who are looking for vibrant business ideas to invest in. T-Hub will provide a wonderful opportunity for them. During my visit to the US, I interacted with venture capitalists in Silicon Valley, including those who are connected to Hyderabad and are interested to pitch in for the innovation fund. Over 30 top technology companies have also evinced interest in T-Hub. Tata Capital has also showed interest in participating in the fund.”

The Minister hoped that some deals would be closed soon. In addition to the innovation fund, the startups will also have the

KT Rama Rao

Telangana Minister for IT and Panchayat Raj At a separate location, second phase of T-Hub, with an incubation space of 300,000 sq ft, will be created over an area of 15 acre in the proposed Games Park at Raidurgam near Hitec City, Hyderabad.

With a cumulative investment of `300 crore, the second phase is expected to become operational in the next three years. Phase-I Catalyst building was developed at a cost of `40 crore, all borne by the State Government.

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opportunity to get funds from venture capitalists and angel investors.

A line-up of international venture capital companies for funding the startups is also in place.

Big names in venture capital funding — Sequoia, Nea, Kalaari Capital, Peepul, Sri Capital and Naya Ventures — are supporting the T-Hub, indicating that the startups will find easy access to funding with a complete ecosystem in place.

In India, cities like Bengaluru, Mumbai and NCR are leading the startup story; Hyderabad, with the first-of-its-kind organised ecosystem, is aiming at leapfrogging to the front. The T-Hub is on way to becoming the country’s biggest innovation and incubation centre and will provide a complete ecosystem.

RARE FEAT

COVER STORY

Hyderabad Passport Office PULLS IT OFF Hyderabad Regional Passport Office stood at the top in the country for issuing highest number of passports. This record could be achieved due to multiple initiatives technology applications and of course those extra hours put in by the staff, says Hyderabad, Regional Passport Officer, Ashwini Sattaru, in conversation with Sudheer Goutham of Elets News Network (ENN) Can you throw light on the initiatives and approach that the Hyderabad passport office undertook in disposing of the highest number of passports?

Highest number of passport disposals could be achieved due to multiple reasons, one of them being the reduction of police verification time from two weeks to three days through introduction of revolutionary smart-police-verification concept by police here. Another reason is our two-pronged approach in reaching out to people through special passport camps in remote villages, institutions, introduction of ‘Zero Refusal’ concept through ‘On Hold’ appointments and special category consideration for students. Through this, we could issue 6.95 lakh passports against the total 7.17 lakh applications received in 2014. It was a 13 per cent growth compared to 6.32 lakh passports issued against 6.56 lakh applications received in 2013. Furthermore, it is the paperless procedure that proved to be a great help.

Can you elaborate on `Zero Refusal' concept through `On Hold' appointments and special category consideration for students?

Several passport applicants with valid appointments face tough time in Passport Seva Kendra’s (PSKs) when they turn up with incomplete documents, as the process cannot be completed with deficient documents. Now, through ‘On Hold’ appointments, such applicants can schedule an appointment then and there. They will

be given a computer-generated token that validates an option to submit the missing documents within one year from the date of registration.

Under special consideration for students, those migrating to Hyderabad from their villages and towns are issued passports based on the submission of their college certificates. They need not submit their residence proof, we verify it from their colleges.

Tell us more about your team's outreach in remote villages and institutions.

Passport being one of the valid national identity documents, several citizens wanted their passport documents to be done, but they do not turn up at PSKs due to various reasons. Since many from rural areas emigrate to the UAE, the US and other countries for employment, we could reach

them by organising camps and passport melas. Prior campaigning is also done through various mass media including radio, newspapers and other modes of campaigning. We got immense response to our camps. We could cover remote villages in Adilabad, Medak, Karimnagar and Kuppam districts of Telangana and Andhra Pradesh.

Further, we are also covering certain national and state institutions where the employees cannot make it for passports due to their work schedule. We also get requests from the institutions asking to organise camps for them. We have covered Indian Air Force, Hakimpet; ISRO at Sriharikota; and police departments in different parts of Andhra and Telangana. These camps are not only proving to be of great convenience to the people, but also saving a lot of money.

The administration of ISRO, Sriharikota, has estimated that our passport camp at their institution saved about `20 lakh of their employees in the form of transport, stay and other charges.

Since most of the procedures for passport application have gone online, have you taken steps for those who are illiterate and not computer-literate?

Due to online procedures, involvement of touts is confined to filling applications. As for the illiterates and computer-illiterates, eSeva/Mee Seva service centers are helping in registration of passport application at a nominal price. Also, this facility will soon be available in post offices as the MEA is in talks with the Department of Posts.

November 2015 / egov.eletsonline.com / egov

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COVER STORY

INNOVATION

Police Verification Goes VERY FAST A technology is any use to a common man only when it brings about a change in terms of simplifying troublesome and complex government procedures for them. Integration of one such technology in passport verification system by Cyberabad police in Hyderabad city has done exactly the same, writesSudheer Goutham of Elets News Network (ENN)

Man With A Mission C V Anand, Police Commissioner Cyberabad

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I

n issuance of passport, fi eld-level verifi cation of the applicant by police personnel is considered as the major reason for delay.

Besides, several complaints are reported against the fi eld-level police personnel, including intentional adverse reports and bribery.

However, an innovative passport verifi cation system has been introduced by Cyberabad Police Commissionerate in Greater Hyderabad limits to put an end to these hurdles for speedy and transparent issuance of passports.

Th is new smart verifi cation system, introduced in February 2015 in Hyderabad as a pilot project, has reduced the verifi cation time frame to three days.

In this project, police use tablets and online procedures to complete the verifi cation process through the soft ware ‘Very Fast’ in coordination with the Regional Passport Offi ce, Intelligence Department and the local police station.

Cyberabad Police Commissioner, C V Anand, who is credited for introducing this innovative system said, “Th e passport applications from the passport offi ce are forwarded to the fi eld-level verifi cation offi cer through the soft ware on a daily basis. Th e offi cer checks the application on his tab, contacts and meets the applicant, verifi es his credentials and sends his report online to the passport verification cell.”

In the past, the fi eld offi cials used to depend on the hard copies of the passport application. A team of policemen is used to sort the application and send it to the fi eld-offi cers concerned. Aft er fi eld verifi cation of the applicant, the latter would submit it back to the offi ce.

Besides, intelligence reports would also take considerable time leading to delays.

Ever since the introduction of the system, Anand said that the time frame for passport verifi cation has come down to three days, which otherwise used to take 13-15 days through the manual verifi cation process. Th e use of paper in the process is almost negligible. Th is new concept has

INNOVATION

The use of ‘Very Fast’ software has brought the time frame for passport verification to three days, which otherwise used to take 13-15 days through the manual verification process. The use of paper in the process is almost negligible

COVER STORY

Police field officer using tablet to update details after passport verification

not only immensely helped the field-level policemen, who carry out verification through the length and width of the city, but has also brought a great sense of accountability and transparency in the passport verification process.

A maximum duration of one week has been fixed for the field officers to complete the verification process. Even the applicants are requested to remain available at least for three days after filing the application with RPO, as most of the enquiries are completed within those three days.

The Assistant Commissioner of Police - Passport, Ravinder Reddy, said that during the launch, 82 tablets with Internet data connection were distributed to the field-level officers in the Cyberabad police jurisdiction.

“Now the field officer equipped with the tablet enters the verified details of the applicant in the standard format and sends it to the passport verification cell. The team at the cell in turn sends the details to Intelligence Department for NOC. Later, the verification details are submitted to the Region Passport Office, he added.

The first-of-its-kind concept has also been replicated across the state of Telangana.

“We have trained the passport verifying policemen across the State, who are using the technology effectively,” said the ACP. Looking at the success of this innovative passport verification system, the Ministry of External Affairs is also planning to introduce this Cyberabad model across the country.

The Joint Secretary, CPV, Ministry of External Affairs, Muktesh Pardesh, had visited Cyberabad Commissionerate, where a demo of the entire system was given to him.

Besides, the entire team of TCS (which is the consultant for Ministry of External Affairs on Passport Seva), along with Hyderabad RPO Ashwini Sattaru, Delhi RPO Narendra Singh and

Ravinder Reddy

Assistant Commissioner of Police (Passport) The passport applications from the passport office are forwarded to the field-level verification officer through the software on a daily basis. The officer checks the application on his tab, contacts and meets the applicant, verifies his credentials and sends his report online to the passport verification cell.

other Ministry of External Affairs officials also participated in the field study of the project.

Raghuvas of ONV skill builders, Hyderabad, who built the software, gave demo to the entire team of Ministry of External Affairs explaining methods of the three-day verification process.

The same passport verification system has been introduced recently in Vishakapatnam limits and would be implemented in other parts of Andhra Pradesh.

November 2015 / egov.eletsonline.com / egov

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COVER STORY

SMART TRAFFIC

Digital Aids Discipline Traffic Rule Violators Hyderabad becomes the first city in India to implement first-of-its-kind IT-enabled traffic infrastructure, which comprises an integrated eChallan system, toeing cranes fitted with digital camera and body-worn camera, says Jitender Kumar, Additional Commissioner of Police (Traffic), Hyderabad, in an interaction with Sudheer Goutham and Arpit Gupta of Elets News Network (ENN) What IT-based initiatives have been undertaken by the Hyderabad Traffic Police?

In a whip to crackdown on traffic rules violators, the Hyderabad Traffic Police have introduced three major initiatives.

We launched an integrated eChallan system in January 2015, which generates electronic form of a challan on the basis of traffic violations committed by a road user captured on camera and collects online fines for violation of traffic rules. Currently, physical copy of challan is not issued to the traffic violators on the spot; instead digital challans are generated based on the photographic evidence.

A penalised vehicle owner can request the photographic evidence from the Traffic Police to ascertain his violation. eChallan copy with details after generation is sent to the address available against the vehicle in the RTA database. None of the traffic cops collect challan in cash. Citizens can pay eChallan through various payment gateways like Netbanking or by swiping their Credit/Debit card on the PoS machine available with traffic personnel. They can also deposit the fine at post offices, MeeSeva kiosks or at our official website.

Use of these mediums has brought transparency and discipline in the Department. In case of non-payment of challans within deadline, the matter is taken

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up in the appropriate law court. As per the directions of High Court, as many as 17 special courts have been set up to resolve traffic offences. The court may punish the offender by imposing heavy penalty or imprisonment.

Traffic Police have equipped toeing cranes with digital cameras, which captured the image of wrongly-parked vehicles before toeing them. As soon as the vehicle is lifted, a copy of eChallans is immediately issued to the owner of the vehicle and the cop enters the challan on his digital device.

We have also made it mandatory for the officials above the rank of Sub-Inspector to wear body cameras, along with their uniform. It records the audio-visual conversation between the official and the road user. It can also be used as evidence against the charge of misbehaviour, manhandling or corruption.

Tell us about the mobile app of Traffic Police and its features.

We have launched a mobile app called ‘Hyderabad Traffic Live’. This app has nine categories, including public interface, auto fare estimation, live traffic, nearest police stations, eChallan status, find your towed vehicle, vehicle RTA details, public service complaint and public information. Some of the key features available in each of the nine categories include reporting an offence

SMART TRAFFIC

or crime with photograph to police, and based on the location of the complainant, mobile traffic constable of the concerned area would reach the spot and address the complaint.

Besides, to keep a tab on the traffic management of the city, a Traffic Command and Control Room has been set up at Commissioner’s office. We didn’t require any additional budget to implement our plans as we did it within the available resources.

Post these initiatives, do you see any change in the approach of public?

The mindset and compliance level of citizens has improved a lot. Earlier, one lakh challans used to be paid in a month, but now it has increased up to one-anda-half lakh. Also, the overall number of challans has decreased, but the revenue of the department has shot up. Around 30,000 auto drivers came voluntarily to pay their long-pending challan dues.

COVER STORY

Following the high-tech initiatives of Hyderabad Traffic Police the mindset and compliance level of citizens has improved a lot. Earlier, one lakh challans used to be paid in a month, but now it has increased up to one-and-ahalf lakh The entire system works online, so we get the detailed information of the total number of challans and the fine collected by all payment gateways at the end of the day. There is no chance of money swindling.

Around 80-90 per cent complaints of police-public confrontation have been automatically resolved after implementing the technology-driven solutions.

What are the future plans of the Hyderabad Traffic Police?

We are planning to implement Intelligent

Traffic Management System (ITMS). It will be an automated traffic signal system to help monitor the city-wide traffic.

ITMS will not require extra manpower to record the traffic violation. Moreover, traffic cops will be replaced with hightech machines.

Although the number of road accidents has substantially decreased in Hyderabad over the years, ITMS will help curb it further. In 2013, total number of road accidents recorded was 437, while it stood at 355 in 2014.

November 2015 / egov.eletsonline.com / egov

15

Knowledge Partner

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The 6th edition of World Education Summit is thereby being convened in the month of February 2016 at Dubai. The Knowledge & Human Resource Development Agency (KHDA) has partne red with Elets Technomedia for the organization of this Knowledge & Networking extravaganza.

Spread over multiple tracks of School Education; Higher Education; Medical Education & eGovernance in Education this mega congregation would see the participation of a significant number of progressive educational stakeholders specifically from INDIA & MENA region. Schools, Higher Education Institutions, educationTECH Corporates and other stakeholders of Education have got one or the other impelling reasons to attend this mega congregation.

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CYBER SECURITY

FIREEYE

Keeping Cloud Clear of Security Threats With the Cloud emerging as a powerful medium of delivery in rolling out citizen-centric services, the cyber threats are also on the surge, making it a huge cause of concern. Notably, the Cloud is highly vulnerable to cyber threats and needs to be defended with the use of latest technologies.

Michael Montoya, Vice President, Global Cloud Operations, FireEye, tells Vishwas Dass of Elets News Network (ENN) how the existing threat groups specifically target organisations in India and try taking advantage of weaknesses in the security shield How can Cloud technology be put to use for improving citizencentric services? Please throw some light on the significance of Cloud Computing.

Cloud — essentially, the Internet — is a great connecting force that is improving millions of lives around the world. One of the ways it helps in is by becoming a vehicle for delivery of citizen-centric services. The danger is that our reliance on this connectivity can make us vulnerable to those who would like to cause harms to sensitive data and information. It is

important to note that around the world, the number of cyber threat actors is increasing. So, it’s essential that Cloud services have a security system in place to defend against these threats. There are threat groups specifically targeting organisations in India and they will take advantage of the weaknesses in the security system in carrying out their missions.

We have ways and means to improve upon the security mechanism with some of the solutions being offered, which involves regulation. Many Indians today have been impacted by breaches to Cloud

and on-premise networks that have even been disclosed publicly. We’d like to see breach notification requirements become statutory, so that the public can take stock of the impact of breaches and security professionals can better prepare against such attacks.

What are the Cloud-related products and services that you are offering to your customers globally?

FireEye uses the Cloud to deliver Dynamic Threat Intelligence (DTI) to our customers around the world that helps them

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FIREEYE

CYBER SECURITY

immensely. This intelligence delivered through the Cloud enables them fend off targeted cyber attacks. One of the biggest challenges in the cyber security today is quick sharing of intelligence on attacks in an actionable manner. We are striving hard to improve technology for the betterment of our customers.

Would you like to name some of the clients you have offered your solutions to?

We do work with the Government of India

In India, some sectors have embraced the Cloud faster than others.

The country still has a long way to go to fully enjoy the benefits of the Cloud technologies.

If implemented the right way, it can be of immense help in accelerating business growth agencies, private firms and lot many others around the globe. We work with most of the segments of the IT sector and extend our solutions to them.

Compared to the global standards where does India stand in terms of Cloud technology adoption?

In India, some sectors have embraced the Cloud faster than others. The country still has a long way to go to fully enjoy the benefits of the Cloud technologies. If implemented the right way, it can be of immense help in accelerating business growth. The rate of technology adoption in India is pretty high. There is a healthcare

Keeping Threats Away FireEye is a leading IT firm that provides solutions for the data centre and mobility, end-point security, enterprise networks, incident investigation and small and mid-size business. The company also caters to the demands of governments, retails and pharmaceuticals.

The company claims that its cyber security products and solutions enable government and private organisations to prevent, detect and better respond to advanced malware and other cyber attacks targeting the data centre that routinely bypass conventional signature-reliant defences. That apart, the IT giant also gives cyber security solutions to governments helping them save their crucial database.

It believes that cyber attackers are people, not impersonal nations, companies, machines, or software. Similarly, when they target nations and government interests, they want what people want: money, industrial secrets, and personal data. company called Practo, which receives a large amount of funding on the healthcare side. It is connecting about 90 million people with over 2,000 doctors in 35 cities across India, which is a tremendous amount of access to the healthcare to Indian citizens.

The investor community and general firms have had very broad adoption of technology across India. However, cyber

The FireEye Adaptive Defence approach combines proprietary technology with threat intelligence and extensive experience to prevent, detect and respond to advanced cyber attacks against government agencies. In addition to this, FireEye Enterprise Network Security (FENS) solution enables people to rapidly identify and respond to today's ambiguous threats missed by traditional defences, across all network/ web, email and file systems.

The integrated intelligence helps prioritise threats with rich contextual insights, and stay informed on the threat landscape and the attackers.

Small and medium-size businesses face the same threats as enterprises. It is often found that with scarce financial and personnel resources, getting advanced cyber security has been a challenge. However, the FireEye Adaptive Defence approach has proved quite handy for such enterprises. security has to be at the forefront of all technology adoptions. Healthcare is one of the most targeted industries in terms of cyber security. When it comes to cyber security disclosure rules, the challenges in India are mostly similar to other countries.

Notably, India doesn’t have any disclosure policy. The disclosure policy forces communities to address specific cyber threats that are impacting them.

November 2015 / egov.eletsonline.com / egov

19

CLOUD COMPUTING

RICOH INDIA

Renewable Energy to Empower Cloud Cloud computing is undoubtedly improving millions of lives as many governments are opting for it to take citizen services to their doorsteps. However, Manoj Kumar, Managing Director and Chief Executive Officer, Ricoh India, in conversation with Vishwas Dass of Elets News Network (ENN), feels that the governments should sensitise people about benefits of the Cloud technology through better utilisation of energy resources. Kumar also backs the idea of using green energy to curtail guzzling of fossil fuels by generators to run Cloud centres How can Cloud technology be exploited to improve citizencentric services? Share your ideas about the usefulness of Cloud computing.

The Cloud technology is basically about providing flexible and on-demand scalable computing to the people. The Cloud infrastructure is designed in such a way that we can scale it up and down. It enables pooling and efficient usage of IT resources and thus fetching maximum return on investment to governments and private players. It has a lot of potential to improve

20 egov / egov.eletsonline.com / November 2015

G2C service delivery. However, while using the technology, the government must keep certain things in mind: since the Cloud technology is power-intensive, I believe availability of power is absolutely essential for the technology to become a success. In addition, the environment aspect should also be taken care of, as most of the Cloud centres are run on generators and burn a lot of fossil fuel. Import of fuel also affects the foreign exchange reserves. So, it is imperative to spread awareness about use of green energy to run such centres. Security concerns of government departments

are also a hindrance in this regard. This, however, has been taken care of by state data centres providing a private Cloud for G2G and G2C requirements. The next wave in Cloud adoption by government is getting on to public Cloud, which is more cost-effective and efficient.

What are the Cloud products/ services that Ricoh offers?

The services which we are offering to our customers are Cloud-based virtual and dedicated servers, co-location services, data backup and archival solutions, hosted and

RICOH INDIA

managed mailing solutions and services, disaster recovery solutions, data migration services, and software as a service (SaaS), which also include our flagship product— RicohDocs— which is a workflow application development platform. It is a comprehensive office automation platform that we have used successfully for our customers at a number of places. Besides, we also provide networking solutions, applications, data storage, virtualisation and digitisation services. We have two data centres to provide services to our customers — primary one is in Kolkata and the secondary in New Delhi.

What is the scope of publicprivate-partnership in the field?

We are offering our services to several government bodies and actively working on opportunities in the government ecosystem to help it leverage the potential of our Cloud services. We are able to offer better solutions to the citizens of India through the government projects that we

investing in India, through their data centres.

India certainly has an advantage in the form of skilled and competent labour at a lower cost compared to other developed countries.

What are the challenges you see in adoption of Cloud technology?

Security concerns, slow broadband speeds and general resistance to change are some major challenges in adoption of Cloud technology in India. That apart, we are dependent on import for several equipment which are used in the Cloud centres and other Cloud-related services. This makes the whole idea of using this technology a costly one. Besides, people

Security concerns, slow broadband speeds and general resistance to change are some major challenges in adoption of Cloud technology in India.

People need to be told that contrary to the common belief, their data is absolutely secure in Cloud are associated with. We are also expanding our capacity and trying to reach out to Tier II and III cities.

Compared to the global trend, where does India stand in terms of Cloud technology adoption?

If we look at the demographic profile of our country, about 60 to 70 per cent population is less than 30-year old, which makes it a very young population. With the growing use of Internet, the demand for Cloud services is definitely surging. Notably, many major Cloud service providers in the world, like Amazon, Alibaba, Google and Microsoft, among others, have started

CLOUD COMPUTING

need to be told that contrary to the common belief, their data is absolutely secure in Cloud. I am sure the young population of our country would be able to understand it.

You talked about the essentiality of power for the Cloud technology. Are you satisfied with the pace at which the power sector is progressing?

Power situation has definitely improved in India, as compared to what it used to be about, say, a decade back. However, I still feel that a lot more is yet to be done in this regard. If you look at Tier II and III cities, where there is huge need of technology,

the power situation is again not good.

People are still dependent on generators and other similar devices, as power has no substitute when it comes to running technology. So, it must be ensured that the necessary energy infrastructure is in place.

In this regard, it is absolutely necessary that the government makes all-out efforts to promote use of renewable energy sources, like solar and wind power. Here, PPP mode has a huge scope; it can join hands with the government to give a boost to the generation of green energy.

Can you share with us some of the Cloud technology-based deployments that your company has implemented in India?

We have Internet radio channels being run from Ricoh’s data centre, apart from e Commerce portals, travel booking sites and services, and data centres for banks.

Incidentally, we became the Cloud service provider to a cooperative bank, which is now using Ricoh’s data centre for running its operations on day-to-day basis. Besides, educational bodies are also using our Cloud facilities for providing results online. In addition, we have got insurance brokerage firms, 24x7 GPS vehicles tracking system for government vehicles, which is a part of real-time monitoring of their movement.

November 2015 / egov.eletsonline.com / egov

21

VIEWPOINT

SMART CITIES

Journey to `smart land'

NO ONE WANTS TO MISS THE BUS

The concept of Smart Cities, which has now jumped out of the urban planners' books onto the ground in India, is easier said than implemented, asserts Hitesh Vaidya, Practice Head (Urban Reforms), IPE Global

T

he urban sector at present is going through a lot of action and upheaval. Every state and city in the country wants to hop on to the ‘Smart City’ bus. Every state is struggling intra-political and administrative battles in order to include their best horses in the “Urban Premier League”. I have never witnessed such a feeling of euphoria and fierce competitiveness amongst states and cities on discussing urban challenges and branding their best horses for undertaking this journey.

However, surprisingly, the names which emerged as potential candidates for this premier list were not big cities but small and medium towns. Further, a surprise factor was that the erstwhile Jawaharlal Nehru National Urban Renewal Mission (JNNURM) cities were seen struggling to find their way into this league.

One would have thought them as ‘low hanging fruits’, where huge infrastructure investments and reforms have already happened during the last five years and only a minimum push to introduce smart solutions was required to take them to the next level. Even the conditions laid down for participation in this race provided a clear advantage for JNNURM cities.

The rules suggested for taking this journey towards smartness call on cities to address two broad parameters: (1) Physical Smartness: Retrofitting, Redevelopment and Greenfield; and (2) Operational Smartness: Incorporating smart solutions for bringing operational efficiencies in cities, and responsiveness to citizens’ needs and requirements.

Once each state earmarked/identified their suitable candidates, the race for smartness began. It is the first time that states and cities competed not only in

22 egov / egov.eletsonline.com / November 2015

I have never witnessed such a feeling of euphoria and fierce competitiveness amongst states and cities on discussing urban challenges and branding their best horses for undertaking this journey branding themselves as smart, but also in creating a unique identity for themselves. This not only represents a paradigm shift which is taking place in addressing the challenges of urban transition witnessed by India, but also sending serious policy signals to state and local governments to work in converged and coordinated frameworks for addressing the urban menace.

However, having embarked, sustaining this journey is not going to be an easy job. Looking at the existing governance and service delivery frameworks, it is surely a daunting task and cities will require huge handholding and implementation support ranging from knowledge products, expert consultant services, hands-on training, peer-to-peer learning and knowledge sharing platforms. However, the journey offers an opportunity to discard old ideas and mindsets in changing the way we plan, implement and develop longer visionary approaches for managing cities rather than short term knee-jerk reactions, which have started haunting our governance systems at local levels.

PUNJAB

STATE FOCUS

Mohali: Silicon Valley of Punjab in Making With an aim to make Punjab one of the preferred investment destinations for IT and ITeS companies, the State Government has embarked upon an ambitious plan to provide world-class infrastructure and facilities in `IT City Mohali'. Vishwajeet Khanna, Principal Secretary, Urban Development, Government of Punjab, throws light on the initiative in a conversation with Priya Yadav of Elets News Network (ENN) How is the Punjab Government attracting IT companies to the State?

environment for the growth of IT industry in Punjab’s upcoming township, Mohali.

The Information Technology (IT) Sector has made a remarkable progress in the last few decades. It has transformed the country and the world by enabling innovation, increasing productivity, connecting people and communities, improving standard of living and opportunities across the globe.

While changing the way individuals live, interact and work, IT has also proven to be a key precondition for enhanced competitiveness, economic and societal modernisation, as well as an important instrument for bridging economic and social divides and reducing poverty.

The Punjab Government has identified IT and Information Technology-enabled Services (ITeS) industry as an important thrust area. The availability of skilled manpower, good connectivity by rail, road and air, excellent urban infrastructure, improved power situation and world-class communication facilities offer a conducive

Can you tell us about the `IT City' Mohali project.

The Greater Mohali Development Authority (GMADA) has developed IT City comprising Sectors 82, 83 and 101 of Mohali to encourage investment in IT, ITeS and Bio-technology. The IT City is right in the vicinity of the international airport.

The strategic location of the city makes it advantageous for investors.

What kind of IT & ITeS companies are the targets of the State Government?

We are looking at the companies offering IT services, such as software architecture, design and development, software maintenance and implementation, operation of software systems, provision of software services like application service provider, management of databases and data centres, maintenance of computer networks and telecommunication networks, network services, network administration, business process outsourcing (BPO), knowledge process outsourcing (KPO), etc.

In ITeS, we are targeting digital communication services, including digital printing of newspapers, books, digital

information content provision, digital database management and updation, remote digital office services, software operation, film animation and other information work that rely primarily and substantially on digital telecommunication.

What arrangements are being made to accommodate and make comfortable the employees of multinational companies setting up base here?

The township is being developed with an international approach. It will have residential houses, group housing facilities, over 28 acres of parks, green belts and excellent road network. Besides, an exclusive township for the employees of multi-national companies, GMADA will also construct an IT Mall stretching over five acres of land for entrepreneurs and start-up companies.

What has been the response to the IT City so far?

GMADA has already allotted industrial plots to 26 companies, including one measuring 50 acres to Infosys Pvt Ltd, which is developing a 25,000-seat facility for its employees. The construction work is about to begin. The State Government is in talks with many companies showing interest in the city.

November 2015 / egov.eletsonline.com / egov

23

SPECIAL FEATURE

HAL

FLYING THE EXTRA MILE With technology spreading its wings across the industries in the country, the Aerospace sector is also pushing itself for high-tech methods of manufacturing and operating aircraft under tough conditions. The need of the hour is to raise the bar by shifting from pilot-driven aircraft to pilotless ones, write Arpit Gupta and Jessy Iype of Elets News Network (ENN)

I

ndian aerospace is one sector that is known to be fully equipped to combat adverse situations and geared up well to face the challenges during the war times or natural disasters. But, as times have shown, now the sector requires some innovative solutions to help it come at par with the best across the globe, with special focus on technological advancements to become better equipped for both commercial and military purposes.

The aerospace industry is striving towards realising India’s long-cherished dream of self-reliance by catalysing itself through the Prime Minister’s vision of ‘Digital India’ and ‘Make-in-India’.

It caters to mainly two areas, military and commercial, and both have their own dynamics. However, there are many private players handling the civilian needs of passengers and cargo influx. The sector is witnessing a welcome change on account of usage of modern technologies to transform conventional aircraft into stealth ones. The need of the hour is to raise the bar by shifting from

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pilot-driven aircraft to pilot-less flying machines, which may serve varied requirements from defence to agriculture, topology survey to scientific data collection, gathering information on enemies to disaster management, among others.

On high-tech path With digitisation picking up in all sectors and technology moving at a rapid pace, it is only imperative for the aerospace sector to innovate solutions to increase efficiency. One such organisation is Hindustan Aeronautics Limited (HAL), a fully-owned Government of India undertaking that works under the administrative control of the Department of Defence Production, Ministry of Defence, and mainly caters to the defence needs of the country.

HAL takes up maintenance and overhaul services to cover the lifecycle requirement of all the old and new crafts. At present, 13 types of aircraft/helicopters and 17 types of engines are being

HAL

overhauled here. The PSU has a rich experience in design and manufacturing of a diversified range of aircraft and its systems.

The current programmes under progress at HAL are production of SU-30 MKI, Hawk-AJT, Light Combat Aircraft (LCA), DO-228 Aircraft, Dhruv-ALH and Cheetal helicopters. They also restructure and overhaul Jaguar, KiranMkI/IA/II, Mirage, HS-748, AN-32, MiG 21, Su-30MKI, DO-228 aircraft and ALH, Cheetah/Chetak helicopters.

Their major domestic customers are the Indian Air Force, Indian Army, Indian Navy, Indian Coast Guard, Indian Space Research Organisation, Defence Research & Development Organisation, Ordnance Factory Board, etc., apart from exporting products and services to many countries. HAL is also involved in digitisation of drawings (2D and 3D modelling) for leading aerospace companies in the USA and Europe.

SPECIAL FEATURE

fighting for talent in various disciplines. In other words, AASSC has been given shape of an independent organisation with three stakeholders — HAL, SIATI and NSDC. HAL holds 50 per cent stake in it, while SIATI and NSDC hold the remaining.

“We have signed the term sheet with NSDC covering the project objectives, segments, target training trades and broad execution plan,” says T Suvarna Raju, Chairman & Managing Director of HAL, and Chairman of AASSC. According to Raju, about 30 courses will be introduced in the first three years to ensure greater relevance of skills in the aerospace sector battling for talent in various disciplines. “We also have a challenge to set up new institutes and centres of excellence. As an immediate step, we have now decided to appoint a CEO of AASSC with clear role for him,” he added.

Efficient infra vital Building vital infrastructure is essential for growth and achieving excellence in any sector. HAL too aspires to achieve excellence in aerospace sector through development of its own products, like fighter crafts and other high-tech and advanced crafts. There are very less civil aircraft and helicopter Maintenance, Repair and Overhaul (MROs) centres in our country and there is an urgent need to create one to curb the practice of sending Indian planes abroad for their maintenance and repair. More high-tech infrastructure to serve aeronautical needs of international standards is required, so the PSU had established the capacity for overhaul of 15 Su-30 MKI and eight Jaguar aircraft per annum. Incidentally, it is the only facility for overhauling Su-30 MKI in the world.

CMD Raju feels indigenisation of advanced materials is required for the success of Aerospace industry in India. “When it comes to Aerospace raw material, be it aluminium, titanium, plastics or composites, there is wide capability gap in the country and therefore industries, especially in private sector must come forward to boost aerospace manufacturing in the country,” he said.

“One can achieve this dream by taking strategic materials research in mission mode in niche areas such as electronic materials, advanced high temperature alloys for propulsion systems and composite material,” he added.

The HAL chief opined that there should be synergy between efforts of various governments and non-government establishments in defence, space and atomic energy to ensure that resources are not wasted due to duplication.

With the new wave of skilling India being the trend of the day, and the government initiating to help execute it for the unemployed youth, it is vital for the aerospace sector as well to follow the suit Putting on skills With the new wave of skilling India being the trend of the day, and the government initiating to help execute it for the unemployed youth, it is vital for the aerospace sector as well to follow the suit.

The industry constantly requires trained professionals with specific skills to maintain the quality of its products and services.

Today, the aerospace sector is in dire need of skilled manpower, advanced infrastructure and basic material. In line with the ‘Make in India’ initiative, HAL, along with the Society of Indian Aerospace Technologies and Industries (SIATI) and the National Skill Development Corporation (NSDC), has set up an Aerospace and Aviation Sector Skill Council (AASSC) to fulfill the skill requirements of the sector. AASSC has drawn a plan to certify around 5,20,000 trainees and groom 6,000 trainers over a period of 10 years. As many as 30 courses will be introduced in the first three years to ensure greater relevance of skills in the Aerospace sector

November 2015 / egov.eletsonline.com / egov

25

CLOUD COMPUTING

CA TECHNOLOGIES

DIGITAL INDIA Changing Nation’s Fate API Academy of CA Technologies brings industry expertise and know-how to the enterprises, providing education and training organisations need to build better APIs and execute their broader strategies. Mike Amundsen, Director of API Architecture, CA Technologies, shares his views on Cloud in a tÔte-Ô-tÔte with Vishwas Dass of Elets News Network (ENN) How can Cloud technology be exploited to improve and strengthen citizen-centric services?

The idea of Cloud is about separating data from some physical place so that there is no longer a need to be at a physical place and we can think of data as existing only at one place. We have the opportunity to change the way people interact in their everyday life by bringing something closer to them and that’s why the idea of Cloud really becomes powerful.

No matter where a person goes, he/she still has an access to his/her data. That’s the start of actually making governments responsible and empowering citizens, along with providing them the services they want. In order to be effective, they must be able to use citizen services via their mobile phones.

Any service involving paper work takes a number of days since people have to fill multiple forms to get their work done. However, by applying the Cloud technology—particularly API technology, people don’t need to go here or there as they can do it right from their home at the click of a mouse.

Indeed, we can make citizens’ lives better by using API technology. For instance, if a community is empowered to resolve its problems related to solid municipal waste and cleanliness, then it is possible because of the latest technology. So, the governments have immense opportunities to enhance the standard of citizens’ lives by using Cloud.

Can you share about some of your Cloud technologybased deployments that API Academy of CA Technologies has implemented in India?

The API Management is the interface that actually connects different government and private entities, banks and hospitals with

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each other. We have tools like API Gateway and API Portal tools which make it possible to establish a connection between multiple parties, like a connection between a person’s phone and the hospital, police, service and government agencies, among others.

One of the huge advantages is that it is possible to publish APIs so that citizens can create their own applications. This is a kind of next-level technological empowerment not only of services to services, but also citizens to services and citizens to citizens, and these two tools— API Gateway and API Portal make that possible. Further, there is a lot of collaboration on the infrastructure level. We have collaborated with a lot of state governments and a number of government projects are also being executed by us.

What opportunities do you see in the Digital India initiative of the Government of India?

There are numerous opportunities and challenges in the Digital India programme of the Government of India. However, India is very uniquely positioned in a lot of ways, especially in the government’s side.

The challenge in the government is going to be not just making phones available to the people, but also getting the services to cooperate with each other. But the challenge is, not everyone might agree. A system needs to be designed where even if people disagree, they can still work together in tandem.

The challenge lying ahead is to think of designing a system which envisages making Internet connections available to each and every person. The population is definitely

CA TECHNOLOGIES

CLOUD COMPUTING

a challenge but the real challenge is the service agencies. A lot of agencies have learned to work with paper but now it is time to transform and make all the services online and smart phone-compatible. This transformation is actually being demanded by tech-savvy people. It was surprising to see that people in Bangalore, Mumbai and Delhi kept discussing about Make in India and Digital India threadbare. Hence, it is indeed very encouraging to see how the citizens have become more aware about government policies in India.

Any service involving paper work takes a number of days since people have to fill multiple forms to get their work done. However, by applying the Cloud technology—particularly API technology, people don’t need to run here and there as they can do it right from their home at the click of a mouse

Compared to global standards, where does India stand in terms of Cloud technology?

needs to make more efforts to become a place like Singapore, which has seen an unprecedented growth in the recent past.

Nowadays, India is very much ahead in commitment to bring technological transformation in almost every department.

The awareness among the masses seems to be very strong. However, the country

In terms of Cloud technology, what is the scope of publicprivate-partnership?

The possibilities for private entities are

immensely huge. Banks are incredibly interested in maintaining standards and entering into partnerships. They are interested in working together and matching up with the government’s regulations for their own business because there are huge opportunities for everyone.

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27

DELHI METRO

MRTS

Zooming into Efficient Mobility The Delhi Metro Rail Corporation (DMRC), which operates the nation’s showcase Metro system, has been an ideal model for public mobility. Dr Mangu Singh, Managing Director, DMRC, talks about the success rate and the flak Metro faces off and on, in conversation with Jessy Iype of Elets News Network (ENN)

DMRC has been lauded with numerous awards for adopting environment conservation methods. What has been your agenda to continue procurement of green energy?

Adoption of eco-friendly technologies has been one of DMRC’s priority areas. We are the first ever rail system in the world to claim carbon credits for our services. All our stations are being designed as green buildings for Phase III and procurement of green energy is one of the focus areas for us.

Overall, DMRC has so far commissioned solar power facilities with generation capacity of approx. 2,800 kWp, with plants at Dwarka Sector 21, Anand Vihar, Pragati Maidan, Metro Enclave, Yamuna Bank

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station, Yamuna Bank Depot, Faridabad RSS, ITO, Ajronda Depot and Faridabad metro stations.

As per its solar mission, DMRC will create facilities for the generation of 20 MWp, out of which work has been awarded for 11 MWp so far. DMRC is also committed to installing solar plants with generation capacity of 50 MWp in its existing and upcoming network.

How can DMRC help boost the Indian economy?

DMRC has been enormously contributing to the Indian economy. Its success has had a ripple effect across the country as many other cities are now emulating our model to create Metro systems. This has led to employment

generation for lakhs of people.

Globally reputed players like Bombardier have already set up units in India for the production of Metro trains. Indian establishments like Bharat Earth Movers Limited have also set up a similar facility in Bengaluru. Various other companies are also producing ancillary parts and equipment.

The market is expected to grow faster as more cities will be having Metro systems in the years to come.

On the other side, Metro has tremendously improved connectivity to many areas of the National Capital Region (NCR), such as Dwarka, Noida, Gurgaon, Ghaziabad, etc. This has further led to a boom in trade as well as development of real estate.

MRTS

Metro often faces criticism for technical snags. What measures are being taken to ensure that such emergencies don©t affect the commuters much?

We have been making continuous efforts to improve the services. In a technologically complex system like Metro, such issues are bound to come up. However, it must be noted that most of the disruptions are precautionary in nature as the sophisticated system does not function without adherence to all safety norms. Even today, Delhi Metro maintains a punctuality rate of over 99 per cent.

What is the present status of the Phase III and Phase IV Metro constructions? Will these be completed before the deadline?

The construction of Phase III is progressing satisfactorily. We have already opened a four kilometer stretch from Central Secretariat to ITO. The Faridabad stretch has received the nod of the Commissioner of Metro Rail Safety and we are optimistic about the opening of the stretch soon.

Trial runs are in progress on the Jahangirpuri–Badli corridor also. The rest of the corridors should be ready by the end of 2016. There are certain land acquisitionrelated issues which are beyond our direct control. Keeping that apart, our construction

DELHI METRO

DMRC has been enormously contributing to the Indian economy.

Its success has had a ripple effect across the country as many other cities are now emulating our model to create Metro systems. This has led to employment generation for lakhs of people work is moving ahead.

Talking about the Phase IV corridors, these are subject to the approval of the government and we cannot comment about them at this stage.

The ridership is increasing, it has crossed 23 lakh. Are any steps being taken to manage the crowd at all the lines?

In order to cater to the increasing ridership, the number of metro trains is also being increased continuously. We are going to procure 12 new eight-coach trains as well as convert 33 more six-coach trains into eight-coach formations to provide more convenience to the commuters on the busy Yellow and Blue lines of the Delhi Metro network.

In total, 162 new coaches are being

procured that will be assembled at M/s Bombardier’s facility in Savli, Gujarat. These coaches are being procured specifically to cater to the requirements of the Jahangirpuri–Huda City Centre (Yellow Line) and the Dwarka Sector 21–Noida City Centre/ Vaishali (Blue Line) corridors.

With the government yet to set up a fare fixation committee, there is a delay in fare hike. If there is a hike, then what it would be?

The fare fixation committee will decide on these issues. It is outside our purview.

Do you have any plans to engage any other private partners to run the Airport Metro Express line?

As of now, there is no such plan.

November 2015 / egov.eletsonline.com / egov

29

SPECIAL REPORT

ePRAGATI

Ever since the launch of Central Government’s ‘Digital India’ programme, states are vying to showcase their digital initiatives, but with the launch of the largest eGovernance programme ‘ePragati’, the Andhra Pradesh Government has become the first State in the country to have Enterprise Architecture for providing integrated services to the citizens, writes Arpit Gupta of Elets News Network (ENN)

AP Hits New High in Digital Governance

T

he Government of Andhra Pradesh, under the leadership of Chief Minister N Chandrababu Naidu, has set another benchmark by launching ePragati, an enterprise digital platform that aims to bring together 745 services offered by 33 departments and more than 315 government agencies in the State.

The objective of ePragati is using technology to transform governance. Chief Minister Naidu launched the novel initiative recently in Visakhapatnam to provide an integrated ‘One Governance’ system, which is citizen-centric, transparent and effective. ePragati – previously known as the AP State Enterprise Architecture (APSEA) – is a comprehensive framework for implementing eGovernance holistically and provide integrated services to the citizens covering all departments of the government. Based on the Open Group Architecture Framework, it has been developed by IT giant Wipro Technologies at an estimated cost of

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`2,398 crore.

Speaking at the launch of ePragati, Naidu said, “ePragati is an action plan for IT revolution. The project is aimed to bring together 745 Government-to-Businesses, Government-to-Citizens, Government-toEmployees and Government-to-Government services offered by 33 departments and 315

government agencies. We will come up with an iconic IT building in Visakhapatnam like that of HITEC City in Hyderabad.”

The project is envisaged to be implemented in three phases and set for completion by December 2017. The first phase will comprise three packages, namely core governance, agriculture and education, and the

Neelam Dhawan Managing Director, HP India We are looking at developing an innovation hub in Andhra Pradesh in order to encourage entrepreneurship. We are all set to partner with the State Government and sign an MoU with the latter soon to offer services in health and education. HP India is planning to establish as many as four e-health centres and 10 mobile health centres to bring specialist doctors from urban areas to patients in rural areas. Cloud technology and Internet will be used by the computer manufacturer to connect patients with doctors.

ePRAGATI

services will be available by early November.

The Chief Minister also released a detailed vision document of ePragati project during the launch ceremony. “ePragati will place Andhra Pradesh globally among the top governments implementing eGovernance. AP will set a role model for other states in the country’s IT sector. The aim of the Government is to make at least one person e-literate (tech savvy) in each family,” said IT Minister Palle Raghunatha Reddy. “ePragati is a huge digital dream and digital roadmap for public sector transformation. It is a mega project for the eGovernance sector as the vision and size is so huge, including the budget. It is also like a lifecycle approach that accommodates life and each event in a human being’s life, including birth, health, career, development, death, etc.,” said Advisor to Government J Satyanarayana.

IT Minister Raghunatha Reddy, HRD Minister Ganta Srinivasa Rao, Panchayat Raj Minister Ch Ayyanna Patrudu, Chief Secretary IYR Krishna Rao, IT Advisor J Satyanarayana and NASSCOM President R Chandrashekhar were present on the occasion.

Besides, heads of multi-national companies from IT industry, such as Cisco President Dinesh Malkani, Oracle Managing Director Sailender Kumar, Wipro Chief Executive Officer Soumitro Ghosh, Cyinet Founder Chairman BVR Mohan Reddy and Tata Consultancy Services (TCS) Vice-President V Rajanna, also attended the event.

SPECIAL REPORT

ePragati is a comprehensive framework for implementing eGovernance holistically and provide integrated services to the citizens covering all departments of the government Features of ePragati l It aims for a transformational change in the

way government services are conceived, designed, delivered and consumed.

• The public-private-partnership (PPP) has been designed as a tool to provide integrated services to its citizens by adopting a Whole-of-Government approach. l It seeks to enhance the quality of life by deploying the cutting-edge technolo-

Dinesh Malkani President, Cisco India We are planning to set up a Centre of Excellence (CoE) over a stretch of 5 km to nurture and boost local talent. Tentatively, the Centre of Excellence is likely to be established in Vijayawada. It will help people innovate for IoT (Internet of Things).

We are committed to help Andhra Pradesh become a knowledge and technological hub of India and realise the vision of ‘Sunrise Andhra Pradesh’. Cisco India would also connect about 5,000 students in the government schools with some of the best teachers worldwide.

gies, including SMAC, in various sectors like Agriculture, Education, Healthcare, Construction, Skill Development, and Urban and Rural Development. l It forms the basic IT Fabric that supports the 7 Developmental Missions comprising the Sunrise AP. l It realises the goal of establishing One Government, by adopting the best principles of Enterprise. l Architecture, like establishing shared infrastructure and applications, enforcing technology standards, ensuring interoperability through the use of a SOA-based middleware called eHighway. It includes 72 projects, made into 14 packages for ease of implementation over the next three years, at a cost of `2,398 crore.

Towards digitisation of governance With the launch of ePragati project, several IT firms, including HP and Cisco, along with NASSCOM, have also unveiled their plans for the State.

November 2015 / egov.eletsonline.com / egov

31

VIEWPOINT

PRASENJIT SAHA

IT's Necessity NOT an OPTION

T

raditionally, IT was viewed as a support function that helped increase efficiencies and reduce costs. The CIO’s role was limited to ensuring business-as-usual, safeguarding enterprise data and keeping pace with changing business demands. Over time, IT evolved to support a wide range of functionalities. Today, IT applications and processes form the lifeline or the foundation of any business, it is now viewed as a critical component of business strategy rather than being relegated to support function.

A volatile business environment coupled with rapidly advancing technologies that disrupt the status quo is the new normal. Even as they launch new applications and services to meet the ever evolving expectations of the digital customer, businesses have to be ready to replace them with something newer and better a few months down the line. Rising customer preference for the digital channel experience has increased the number of digital touchpoints in a customer’s journey. Each of these touchpoints is dependent on the underlying technology infrastructure-an invisible lever that plays a key role in engaging the customer and delivering a positive experience.

As businesses scramble to migrate to the latest technology trend, they are hindered by a legacy IT environment, which was not designed to handle such demands. Multiple locations, high bandwidth needs, a mobile and distributed workforce and overwhelming terabytes of data further complicate the situation.

This essentially means that organisations need to transform their infrastructure to be more responsive, more flexible and more agile in enabling a quick transition to emerging technologies, if they are to grab a competitive advantage. And, as businesses strive for a quick and efficient transformation, they are realising that the right infrastructure can play the role of a business enabler and growth driver while also serving as a catalyst for innovation by providing the ability to exploit new technologies.

IT infra transformation Most infrastructure transformation programmes navigate three distinct stages: consolidation and standardisation, shared infrastructure and IT-as-a-Service (ITaaS).

In the first stage, the emphasis is on eliminating silos and reducing complexity and costs while improving efficiency and controls through three important strategies — data center consolidation, infrastructure rationalisation and virtualisation. These initiatives

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IT adoption is a necessity, but it is a complicated process. Both assertions are equally correct. Prasenjit Saha, CEO, Infrastructure Management Services and Security Business, Happiest Minds Technologies, tries to give an insight into how IT applications and processes today form the foundation of any business, through Infrastructure Management Services (IMS) help align IT investments with business results.

The next stage focuses on optimising RoI through improved utilisation of IT assets and resources. The managed services model allows for improvement in operations and cutting of running costs by outsourcing certain IT infra functions.

Further, three steps are involved in this shared infrastructure model: u Creating infrastructure layers corresponding to different service levels, which allows businesses greater choice in selecting and paying for the desired quality, service level, performance and capacity. u Enhancing resource utilisation through automated storage tiering, virtualisation, and de-duplication to cut costs. u Using management tools to better manage the multiple IT layers to pave the way for better service availability and performance.

The final stage involves adoption of Cloud Computing technologies for transition towards an ITaaS model, spanning computing, storage, backup, disaster recovery, data center and network. Designing a Cloud strategy with the right mix of internal and external services is key to optimising the technology infrastructure, so that it supports business needs.

Innovation is the name of the game and is crucial to gaining a competitive edge in today’s marketplace. Businesses have realised the potential of the right technology infrastructure to promote strategic innovation and deliver a competitive advantage.

Going forward, business executives will leverage IT infrastructure to not only increase efficiencies and reduce costs, but also to drive topline growth and achieve business success.

PRASENJIT SAHA

VIEWPOINT

IMS Bridge Between IT

GOALS, BIZ NEEDS

T

raditionally, the IT function of an enterprise focussed on building and maintaining an IT infrastructure and expanded to keep pace with the market. Now, with most businesses adopting the Cloud and the immense remote IT possibilities it offers, TaaS (Technology as a Service) is threatening to make enterprise IT departments redundant.

It is time for businesses to transform into ‘new age’ enterprises, powered by the Cloud, Big Data, Hadoop, Internet of Things (IoT) and more. However, they have to contend with the existing IT infrastructure. This calls for evaluating the efficacy of existing IT, the possibilities offered by Cloud and hosted infrastructure, and integrating the two to drive business growth.

Infrastructure Management Services (IMS) enable enterprise IT to deliver value by improving all aspects—right from policy, through operations, systems and processes, data storage and use, equipment, end-user computing, security, staffing, internal networking and external source management, to transformation.

An ideal IMS delivers: u A structure open to future technological innovation, not limiting the enterprise to proprietary systems u Reduction of duplication and increased systems efficiency to improve flow of information u Automation of processes to save time and costs u Storage, monitoring and optimisation of data (including predictive analytics) u Customised workspace services that improve data management, productivity and security u Server and middleware technical support

Prasenjit Saha, CEO, Infrastructure Management Services and Security Business, Happiest Minds Technologies

u Application support, including running, troubleshooting, upgrading u Security across Cloud storage and omni-channel inputs u Interoperability within the enterprise and with external sources/ clients u Resource optimization Remote Infrastructure Management (RIM) moves IMS to a different level by offering virtualisation of servers, data and networks. It offers remote troubleshooting, migration, monitoring and management of IT infrastructure, delivering seamless integration to new platforms. RIM essentially offers the advantages of Infrastructure as a Service (IaaS) — the virtual hosting of applications and services without investing in hardware and in-house maintenance.

IMS is more than just a stepping-stone in the journey towards Cloud migration. Businesses that have been adding to their IT infrastructure over the years do not have a complete understanding of what their IT systems are capable of, or of how their existing processes and resources can be optimised. IMS enables enterprises to discover their IT strengths and how they are being used, their efficiency gaps and operational costs, changes necessitated by regulations, and more, prior to Cloud adoption. This data, combined with a good IMS provider’s domain knowledge expertise, will help enterprises figure out the hybrid infrastructure ideal for their business needs.

Undervaluing the importance of the effective management of the infrastructure on which all business activities depend can be a costly mistake for enterprises. Enterprises should carefully consider their choice of an IMS provider, picking one that keeps abreast of advances in the field of IT and strives to use technologies that will work to the best interests of the enterprise.

For example, technological advances like Machine-toMachine (M2M) communication can enable automation, simplification and even the direct collection and virtualisation of business data. Also, Artificial Neural Networks can be used to build intelligent analytics into an enterprise’s IT, if the business will benefit from it.

IMS offers the efficient monitoring and management of existing and future IT infrastructure. Combining IMS and change management practices will seamlessly integrate the different and disparate components of IT to deliver tangible business benefits.

November 2015 / egov.eletsonline.com / egov

33

DIGITAL INDIA

SAP

DIGITAL INDIA Stepping Stone for Govt Initiatives Effective implementation is a must for the success of ICTdriven Digital India programme, underlines Dr Andreas Tegge, Head Global Government Relations, SAP SE, in (ENN) The an interaction with Elets News Network (ENN). initiative can serve as the backbone of 100 Smart Cities and Skill India programmes, Tegge says What is your vision about Digital India?

Digital India is indeed a transformational initiative, which enjoys ownership at the highest levels in the Indian Government. However, effective implementation of this programme will be key to its success. It would, therefore, be desirable to identify the success parameters of each pillar of the Digital India programme well in advance and work towards effective monitoring and management of those. I see a big role for innovative programme management coupled with the creation of necessary policy environment as the success enablers for Digital India. This innovation can be facilitated by interfacing or integrating Digital India as the backbone of other flagship programmes, such as smart cities, financial inclusion and Make in India.

We at SAP have been privileged to be associated with a number of initiatives by the Indian Government. We keenly look forward to our continued engagement with the Digital India programme.

Given your global experience, what policy initiatives are important for India and how can these be taken forward?

As India progresses towards increased adoption of technology for delivery of public services, I feel it is the right time for putting in place the policy guidelines related to Cloud Computing, Internet of Things (IoT), procurement of IT products and services, social media and mobile governance. A number of case studies from other parts of the world can be used as a reference. For example, EU is working on a template for service level agreement for Cloud services, a code of conduct for data protection in the Cloud and a tool for users to navigate through the many security standards for Cloud Computing.

These tools could offer good learning for the development of a Cloud

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SAP

Computing policy in India. Cloud has a real disruptive potential in innovating IT application development, adoption and use in public services. Similarly, preparation of mobile governance roadmaps for specific needs of Indian states can help bring in a structure to the Indian Government’s use of mobiles for service delivery.

What©s your recommended approach for capacity and skill building?

There is a lot of appreciation for the transformative potential of ICT within the Indian Government ecosystem today. From that perspective, capacity and skill building can now gradually migrate from basic digital literacy to advanced programme and project management. I understand that there is a full-fledged capacity building programme being managed by the Ministry of Communications and Information Technology. Going forward, I feel that capacity and skill building initiatives may be required to be integrated with the larger Skill India programme and also aligned with academia and university systems.

This will ensure availability of skill base on emerging technologies. For example, I feel it is time to include IoT in the syllabus of technical and management programmes of different universities in India.

As for capacity building of Government officials, it is important to increase industry participation in these areas. Some of the emerging areas that require attention in the capacity building programmes include Cloud-based solutions and procurement models for the same, mobile application development, cyber security and IoT. It is also important to create a structure that enables a horizontal transfer of knowledge of architecture, project management experiences and sharing of best practices between the Indian Government organisations. For this, something like a Digital India knowledge portal may help.

Where do you see the opportunity for industry collaboration, from your global learning?

I feel a huge opportunity exists for the Government-Industry collaboration in

making the Digital India programme a big success. I understand that an IndustryGovernment consultative process exists for most of the policy and programme initiatives; however, potential for industry collaboration exists at all levels, i.e. policy, programme project and applications.

Knowledge transfer and sharing can also be facilitated at inter-governmental level.

While sharing the global experiences is

DIGITAL INDIA

announced a ‘Cloud First’ policy in March 2013. These examples can be useful for emerging geographies, such as India, in evolving their Cloud policy.

What do you see as the roadmap for Internet of Things for Digital Government and how do you think it can be achieved?

We have moved from Internet of Content

I feel a huge opportunity exists for the Government-Industry collaboration in making the Digital India programme a big success...potential for industry collaboration exists at all levels, i.e. policy, programme project and applications definitely useful, it is equally important to understand the complex and diverse local requirements in India. The sheer size of each of the projects is unprecedented and therefore a yardstick for industry collaboration will be to develop local solutions with global experiences as the base.

Can you share your experience in Cloud policy in other countries?

Let me first take the EU example.

In September 2012, the European Commission adopted a strategy for “Unleashing the Potential of Cloud Computing in Europe”.

The strategy outlines actions to deliver a net gain of 2.5 million new European jobs, and an annual boost of €160 billion to the European Union GDP (around 1%), by 2020. It focuses on key elements, including safe and fair contract terms and conditions, cutting through the jungle of standards, code of conduct for Cloud service providers, etc.

SAP has been working as a part of the industry group for the same.

The US developed the ‘Cloud First’ policy in 2011, which requires the government CIOs to implement a Cloud-based solution wherever feasible. Similarly, in the public sector, the UK Central Government

to Internet of People and now to Internet of Things. With 75 billion devices likely to be connected by 2020, the IoT offers tremendous potential for use in the digital government agenda. IoT can help provide useful insights digitally for improving decision making in the Government. It is heartening to see the current initiatives of the Indian Government to promote IOT, particularly the CoEs, in partnership with NASSCOM that was recently announced by PM Narendra Modi. IoT is a big focus area for us at SAP and we keenly look forward to working with the Indian Government in this space.

Any recommendations on holistic management of 100 Smart Cities and Skill India programmes?

As I mentioned earlier, Digital India can be a backbone for Smart Cities and Skill India.

Digital India programme can provide the overarching guidelines for adoption of technologies related to IoT, analytics, Cloud, mobile, etc., which can form the basis of smart cities solutions. The skill requirements for smart cities and Digital India can be mapped to the larger skill India programme.

November 2015 / egov.eletsonline.com / egov

35

CLOUD TECHNOLOGY

TERADATA

Analytics Can Drive BUSINESSES TO SUCCESS Teradata—that provides end-to-end solutions and services in data warehousing, big data, analytics and marketing applications—believes that there should be proper analysis of data to improve citizen-centric services to transform people’s lives. Sunil Jose, Managing Director, Teradata India Private Ltd, shares his views with Vishwas Dass of Elets News Network (ENN) on how the citizen services can be improved by using Cloud technology How can Cloud technology be exploited to improve citizen-centric services?

The Government of India is looking more at Private Cloud than Public Cloud, as the latter is very sensitive to the privacy of data. In the mid-90s, there was a time when the Government started having first business applications that generated some amount of data.

Looking at the state governments, they usually have some 30-40 different applications being run for different departments for numerous business functions.

However, they have now started

36 egov / egov.eletsonline.com / November 2015

collating entire data at one place, which is a significant step. At some places, there would be one physical data centre where it would bring all the servers and then move the data to one large appliance. However, some states do not want physical data centres and let the individual departments run their applications. Such states tend to prefer a big data initiative to consolidate all the data and find out how the government can leverage the data generated in the last 10-15 years.

It is here that we come into picture, as we help the governments in big data initiatives to consolidate their data. Once data is brought from all the key government departments, one can get a lot of value out of this data, and we help states do that.

For instance, if a state has collected a particular amount of data in the last 15 years because of data generation on social media, the data volume is growing at a very rapid pace and the government wants to take our help to improve citizen-centric services. One of the states that we are engaged with always has security concerns about the data coming from different departments. We often discuss with the tax department on black money generation and

TERADATA

the complications involved in tracking it.

Somebody, who has generated black money, would spend it on something like buying a house, car, depositing whopping electricity bills or many other things. We can say that if expenses are higher than earning, the tax department can tighten the noose around tax evaders. Using this data, the government and the private entities are offering better citizen services. The idea is also to give realtime data to the governments. Also, the tax department can benefit immensely from the Cloud.

What Cloud-related products does Teradata offer?

A number of technologies developed by us are available on Cloud. In the enterprise segment or private companies in India, there is still very less sensitive data that has really been put on Cloud. People who are quite interested in Cloud would rather have co-location services being taken up in data centres within the country, and that’s how it works. There is huge demand for data services as many organisations are using Private Cloud, which is managed and maintained at a data centre provided by a

private vendor. We provide data-driven and customer-focussed services to our clients to help them grow their businesses. We also provide end-to-end solutions and services in data warehousing, big data and analytics, and marketing applications that enable our customers for a data-driven business.

What opportunities do you see for your company in the Government of IndiaŠs Digital India initiative?

Before the Digital India initiative, there was National eGovernance Plan (NeGP) and even prior to that there were many government schemes to promote eGovernance in different areas. In the NeGP, there were 31 mission mode projects while the Digital India has 41 projects. The Digital India is about offering digital infrastructure as a utility to citizens. So, there would be huge amount of investments that would be happening in terms of offering additional bandwidth network to citizens initially.

The fundamental objective remains that the Government wants to empower citizens and use Digital India to render better citizen services. As the mission projects also talk

We (Teradata) provide end-toend solutions and services in data warehousing, big data and analytics, and marketing applications that enable our customers for a data-driven business

CLOUD TECHNOLOGY

about integrated services, Digital India envisages rolling out key services also on mobile phones.

Can you tell us about your Cloudbased deployments in India?

We provide enough solutions, be it software or hardware, to integrate with the data centres around analytics and data, and warehousing. One of the challenges that the governments often face is to get the data from all the 30-40 departments in one place. They also get unstructured data like policies, circulars and payroll polices, among others. They can deploy analytic solutions, but the government should know what outcomes they want before implementing the solutions. We offer a Discovery platform where you can do a quick research and see whether it actually has that value or not and then one can deploy analytics. The Discovery platform helps keep on discovering the value out of data.

Compared to global standards, where does India stand in terms of Cloud technology?

Most of the Cloud deployments that we have come across are based on global standards, whether it is Teradata, SAP, Oracle or Microsoft. If you look at the data centre operations in India, they have all been on the lines of global practices.

Today, the standards are far more refined in India. The data centre services provided by private players are certainly of international standards.

What are the grey areas in Cloud technology which you would like the government to focus on?

The new Government seems to be very optimistic about many digital initiatives to improve lives of the people. A lot of good work is being done by the Government.

The only thing required seems that the Government should take up further new projects with much more speed.

November 2015 / egov.eletsonline.com / egov

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SPECIAL FEATURE

CYBER SECURITY

Blasting the Myth of SILVER BULLET SOLUTIONS There is no one-size-fits-all solution to the diverse and nuanced security issues, say Avi Corfas, Vice President, Asia-Pacific & Latin America, and Sridhar Namachivayan, Regional Director, South East Asia, Skybox Security

Y down the beast.

ou know the story — a werewolf on a rampage, tearing through an otherwise quiet hamlet.

Unstoppable bloodlust and super-human strength that all the pitchforks and flaming torches can’t beat.

And just when all seems lost, a silver bullet brings

Avi Corfas

Vice President, Asia-Pacific and Latin America, Skybox We’ve entered the era of Cloud but haven’t left behind the traditional data center, which means that security teams have to address legacy systems and cutting-edge innovations with the same resources.

38 egov / egov.eletsonline.com / November 2015

If only cyber security is so easy. Sadly, the best solutions available are the ones that offer continuous maintenance of the problem, but can never make it go away entirely — your attack surface can be reduced, but it won’t disappear. Yet, we keep searching for that one magic solution.

New technologies and enabling new business services expand and shift the attack surface daily. Silver bullet solutions have failed to deliver on their promises to crack these issues, though it has less to do with bad products and hinges more on misunderstanding the enemy. We’re not facing a lone wolf; we’re facing a barrage of diverse attacks on an ever-changing battleground.

The new threat “The security challenges of recent decades have only grown more complex,” says Avi Corfas, Skybox VP for APAC and Latin America. “We’ve entered the era of Cloud but haven’t left behind the traditional data center, which means that security teams have to address legacy systems and cutting-edge innovations with the same resources. There is no one-size-fits-all solution to such diverse and nuanced security issues.”

Cyber threats have mutated and evolved in ways we never thought possible, like hacking into a healthcare system through an X-ray scanner or broadcasting a carhack over the radio. In the age of such diverse and sophisticated attack vectors, we must once and

SPECIAL FEATURE

for all kiss the idea of the silver bullet goodbye; not only because the silver bullet is a security myth, but because it’s not what we really need.

CYBER SECURITY

Sridhar Namachivayan Regional Director, South East Asia Skybox

Commanding your arsenal Studies show us time and time again that most data breaches are preventable with standard security controls or good ‘cyber hygiene’ (i.e., users not clicking on strange links or pdf in emails). An Online Trust Alliance report showed that of the more than 1,100 breaches in 2014, 29 per cent were due to lack of internal controls resulting in employees’ accidental or malicious events, such as lost or stolen devices and documents. Similarly, in Verizon’s 2012 Data Breach Report, a whopping 97 per cent of breaches could have been avoided with simple or intermediate controls.

Will a simple or intermediate control stop a highly sophisticated attack? Maybe, not. However, any network control not properly implemented won’t stop even a simple attack, regardless of how cutting-edge it may be. Without a full understanding of your controls—both how they work individually and collaboratively— you’ll never achieve effective protection.

In order to put together the puzzle of your security controls, you have to be able to see them.

Visibility mightier than bullet Using advanced network modeling not only brings your network

The knowledge derived from total visibility of your network gives you command over threatfighting tools already in your arsenal. scales exponentially with the size of the network. The first issue encountered is identifying the firewall (or firewalls) that need to be changed and what rules need to be added or modified.

Assuming you won’t go adding the changes on a whim, the next thing you need is to assess if there is any potential risk imposed by exposing previously inaccessible vulnerabilities or allowing access to restricted zones. Finally, you need to confirm that the access implemented truly fulfills the intention of the original request.

These three basic steps of a common network issue might be manageable in a small organisation, but require near-Herculean effort in a large enterprise network. Leveraging a network model allows you to quickly analyse even the most complex networks and make secure changes that meet with the constant stream of business needs.

Harnessing the power

into view, but also understands the relationships between its features — firewall rules, routing information, access policies, and more. Network models simulate your unique environment daily without adding traffic to the network, and enable ongoing security assessment tasks like scanless vulnerability discovery, continuous policy compliance checks and automated rule recertification.

Combining this context-aware data gives you on-demand intelligence for effective, rapid response.

Network models also act as a testing arena to perform risk assessment of proposed firewall changes, discover vulnerable attack paths and determine potential exploit impact. These advanced tasks provide a deeper level of network intelligence and give you immediately usable action items.

For instance, enabling access from one point to another is a fairly common occurrence in any network. However, this problem

Visibility alone isn’t enough to fend off advanced attacks. However, solutions that analyse and utilise that information empower focused protection. With in-depth understanding of your network and attack surface, the next generation of security solutions don’t just provide a tool — they tell security teams explicitly how, when and where it is best to deploy them; they integrate with other systems to optimise their capabilities and efficiency; and automate tasks that distract from strategic security initiatives, like compliance monitoring, auditing and reporting.

“The knowledge derived from total visibility of your network gives you command over threat-fighting tools already in your arsenal,” says Sridhar Namachivayan, Skybox Regional Sales Director for Southeast Asia. “Centralising this command, automating appropriate tasks, predicting risk before a change is made, and easily tracking those changes and remediation efforts to make sure your security efforts have the intended results — all this is only possible with a comprehensive understanding of your network and attack surface.”

With that level of intelligence, you can strategically combine your defences, and then you’ll have your own silver bullet to fight off the attacks that is unique to you and your needs.

November 2015 / egov.eletsonline.com / egov

39

CSR

eGov Magazine

EXPERT SPEAK

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EE VENT VENTRR EPORT EPORT

Organiser

Host Partner

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Municipal Corporation BhopalBhopal Municipal Corporation Bhopal Municipal Corporation

CHASING THE SMART CITY DREAM As the Government of India has embarked on the journey of building Smart Cities across India, Bhopal is on its path to transform itself from a traditional city into a smart one by leveraging technology and strengthening civic amenities. The city of lakes, apparently, is not leaving any stone unturned to get listed in the first 20 Smart Cities list of the Government of India.

Elets Smart City Conclave Bhopal 2015, organised by Elets Technomedia Pvt Ltd, in association with Bhopal Municipal Corporation, as the Host Partner, brought together government officials, technology providers, investors and experts across India to discuss and exchange ideas for making Bhopal a smarter, cleaner, sustainable city with world-class infrastructure. In the subsequent pages, we bring you the view points and insights of various experts and stakeholders who were a part of this conclave.

November 2015 / egov.eletsonline.com / egov

41

PSU EVENT REPORT

EVENT REPORT

DAY ONE

Transforming Bhopal into smarter city

Inaugural Session: Bhopal’s Journey to Become a Smart City Challenges & Opportunities

Making clean and green Bhopal

SHIVRAJ SINGH CHOUHAN Chief Minister, Bhopal We all know that Bhopal is a city of lakes but we want to put it on the map of Smart cities, having all sorts of modern infrastructure to make lives of citizens better. It is widely believed that those who turn up in Bhopal for a few days often end up living permanently here as the city offers tranquility and other benefits over other major cities.

Professionals from varied fields have gathered to discuss possibilities of transforming existing cities into smarter ones. Bhopal is undoubtedly the best city in MP but apart from developing the State Capital, other cities of the State would also be transformed into better cities. I firmly feel that Smart Villages should also be developed where people get better job opportunities and quality of life. I would like to assure BMC that the required land would be allocated for redevelopment concept at the earliest to make Bhopal one of the best cities in the world.

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ALOK SHARMA Mayor, Bhopal Municipal Corporation Bhopal Municipal Corporation (BMC) is making concerted efforts to make Bhopal a global city as well as a green and clean city. For this, BMC requires at least 50 acres of land where a structure already exists and can be redeveloped for the Smart City project. For instance, a Government staff quarter at Shivaji Nagar is lying vacant and in dilapidated condition, but can be used for redevelopment. An inspection can be done by the authorities concerned to assess whether the huge swathe of land can be handed over to BMC to kick off the process of redevelopment. Organising this conclave was a stupendous task for us to help understand the intricacies involved in materialising the Centre’s Smart City project. The deliberations which would be made by experts of their fields would help the Government functionaries to transform the existing cities into modern ones.

EVENT REPORT

Fulfiling the Smart City dream

Improving lives Going with the trend

VIVEK AGARWAL Urban Development Secretary-cum-Commissioner & Secretary to CM Government of Madhya Pradesh

MALAY SHRIVASTAVA Principal Secretary, Department of Urban Development Government of Madhya Pradesh

The Madhya Pradesh Government is not only making efforts to transform the proposed seven cities of MP into Smart Cities, but other cities of the State would also be developed on the lines of the Centre’s Smart City project. We want to merge the Centre’s four schemes into one, namely— Atal Mission for Rejuvenation and Urban Transformation (AMRUT), Smart City, Pradhan Mantri Awas Yojna and Swachha Bharat Abhiyan with the State Government’s two schemes— Mukhyamantri Adhosanrachana Yojana and Mukhyamantri Peyjal Yojana. We would merge the funds of the Centre and the State Government to strengthen services like sanitation, housing and reliable potable water scheme for the benefit of citizens. We started Bus Rapid Transit System (BRTS) in Indore on the pilot project basis, which is now emulated in some cities of the State. In order to fulfill the dream of developing Smart Cities, the Government is heavily relied on the banks as it has to seek support for the whopping funds required for Smart City project.

This conclave has been organised to discuss and learn crucial lessons required to materialise the dream of Smart City project.

Smart City is not just a concept but a wave of transformation, where people of a particular city can get all kind of essential services like drinking water, sanitation and even transport at the click of a mouse or through a mobile app—which is in trend. Another issue is to have a better solid waste management (SWM) plan in place so that immaculate cleanliness can be maintained by the civic bodies in their respective cities.

Improving lives

TEJASWI S NAIK Commissioner, Bhopal Municipal Corporation Bhopal’s civic body is endeavouring to get the city listed in the first 20 proposed smart cities. The Bhopal Municipal Corporation (BMC) wants to improve the quality of life of people living in the city, along with strengthening the civic services. In the past 10 years, we have been frontrunner in doing innovations. A lot of key projects implemented by us have been appreciated and emulated at a national level, setting up an example for other civic bodies too. With the surge in population and area, BMC is facing a stiff challenge of rendering better civic services to the city, which is currently holding a population of two million people, comprising 19 zones that are spread across 460 sq kms and 85 wards. The lakes of Bhopal are its soul, which are proper and are immaculately maintained by the BMC. In addition to it, we also have a vision for Bhopal for the next 30 years.

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Making environment sustainable

EVENT REPORT

DIGITAL INDIA Changing Landscape of the Country and Madhya Pradesh

Coping with the challenges

TARUN KUMAR PITHODE Project Director, MPSWAN, SDC Government of Madhya Pradesh It is difficult to define a Smart City but we can say that it’s the urbanisation of smaller towns equipped with all modern facilities.

Apart from urbanisation, we should also ensure that it caters to the sustainability. We should have a good disposal and drainage system and reduced green house gases so that our environment becomes sustainable. When we say our city should be smart, we must start from our home. Firstly, our homes should be smart, then apartments and then buildings. We should have intelligent transportation, healthcare, water distribution, public safety and surveillance and pipe gas distribution systems. The planning of ICT infrastructure is the main requirement to make a city smart so that whenever we are trying to build a new city or are trying to convert an old city into a smart one, we can really do that based on the communication technologies. ICT also helps in the intelligent use of resources and slashing costs, footprints and energy. When we talk of Smart Cities, we should also ensure that the dream of Internet of things becomes possible through the usage of ICT.

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PRASHANT CHAUDHARY Sr Director, Sales- Government, CA Technologies At present, a lot of IT infrastructure is coming up at the back end which definitely becomes a larger concern for the Government to manage. Unless you have a clear visibility in terms of where the problem is into the IT environment, there’s no way we can manage, which ultimately becomes the biggest challenge.

Whether it is power, garbage disposal or anything else you look at, everything will be provided as a smart service for which a number of sensors are going to come. It’s very important to understand how this entire IT scenario functions.

Due to the application trend today, everybody wants to look at managing their IT environment efficiently. Moreover, security of data is also a major concern which should be looked after by the functionaries concerned.

Bhopal Mayor Alok Sharma felicitates Umashankar Gupta, Minister-in-charge, Department of Higher Education, Government of Madhya Pradesh. Also seen in picture Municipal Commissioners of Bhopal and Ujjain.

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ULBs in limelight

IT is the Heart of a Smart City

PRIYANKA DAS Additional Commissioner, Department of Urban Development Government of Madhya Pradesh Today, ‘smart’ is a buzzword. With the launch of the Smart City mission, everybody is talking about smart governance, smart buildings, smart infrastructure, etc. However, what we need to understand is that smart would also mean inclusiveness, because there has to be one pan-city smart solution which will cater to the needs of all. We also want smaller urban local bodies (ULBs) to become smart. Even before the Smart City mission, we had some initiatives as we tried to provide online citizen services with transparency and efficiency. For instance, property tax collection is a work of the ULBs, but given the political set up in which we work, it’s not easy to increase rate of taxation. Nevertheless, a better way of doing this is improving the taxation base which we were able to do using GIS mapping.

Empowering citizens

ANURAG GUPTA, AGM, AISECT AISECT, headquartered in Bhopal, is one of the biggest education networks of India. It is a 9001:2008 certified organisation and over 20,000 of its branches are operational in India. The Institute is running engineering and management-related courses, along with imparting skill-development training to youth under eGovernance programme. Throwing light on digital empowerment of citizens, it would enable people to avail all basic services through Internet. According to a study, MP has a scarcity of vocational training institutes that can impart training to only 2.5 lakh youth per year, which is not enough. We have to promote the IT sector among the young generation to invoke their interest in the field. Moreover, there are two categories of skill development—organised and unorganised sectors. In an organised sector, we have to set up e-learning centres at the school, college and university levels. Similarly, in the unorganised sector, the Government should train youth at the village and district levels and training must be imparted to make them smart enough to get jobs.

PUNEET AHUJA Senior Technical Consultant, Juniper Networks There are five major points which I would like to highlight on why there is a need for Smart Cities today.

The first and most important thing is to overcome the lack of development which is there in our cities, and we want to be in line with the latest trends and cities that are doing better than us. The second thing is that we want to ensure excellent connectivity, while the third is digital infrastructure as a utility and fourth is governance and lastly comes the digital empowerment of citizens. So, unless these things are there, we can’t really say that a city is smart.

There is a lot of real-time database which needs to be analysed. Information infrastructure is the heart of any smart city. There are three different pillars— devices, network information infrastructure and data centre, where all the analytics take place. Once we have these three pillars in place, we can have any of the smart services running on it.

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Smart Ways of Ensuring Safe Cities: Importance of Smart Policing

Making citizens’ lives easy

Audience at the second day of conclave.

Aviation will make cities smart

ANIL SHRIVASTAVA Joint Secretary, Ministry of Civil Aviation Government of India The existence of a Smart City is not possible without smart aviation or smart transport. We can’t imagine a smart city without having an excellent aviation sector. In India, per person per capita number of flights per annum is 0.4 of the United States of America. Further, in terms of number of passengers, India is the world’s ninth largest aviation market.

It is expected that by 2025, India will be ranked number three globally. Also, a few States like Odisha and MP have urged the Ministry that global carriers should touch Indore, Bhopal, Bhubaneswar and other small cities’ airports. However, the real question is why even domestic airlines are not interested in commencing operations from small cities. The state governments have to undertake some initiatives to promote aviation in their respective states. In some states, aviation turbine fuel (ATF) costs are as high as 20 to 30 per cent and even in some cases, it is 40-45 per cent higher than the costs of ATF in the neighbouring countries like Sri Lanka, Dubai and Indonesia.

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LAWRENCE MACDONALD Vice President Communications, World Resources Institute, USA There is not a clear definition of Smart City, but it is about introducing online services for making citizens’ lives easy to save their time and increase efficiency of the Government functionaries. For the first time in the history of mankind between 2010 and 2015, more people lived in the cities than in the countryside that has never happened before in the world. It would increase to 70 per cent by 2050. Now, India’s urbanisation rate has been slower than the world’s, but it is now gradually escalating. Over the next few decades, a majority of population of India is going to live in cities. If everybody started to have cars, then the world will become a terrible place. We need to have better transport system in place, especially non-motorised mode. We have been working in Indore and have built Bus Rapid Transit System (BRTS) with local officials. We also found that the number of people have increased from 10,000 to 50,000 a day and among those 40,000 new commuters, 30 per cent of them are women who were not comfortable travelling in public transport.

A member of audience makes a query during second day of Smart City Conclave Bhopal 2015

EVENT REPORT

Being objective

Making the cities safe

SRINIVAS VERMA, Inspector General of Police, Rewa, Madhya Pradesh RICHARD SLATER Team Leader, Madhya Pradesh Urban Infrastructure Investment Programme Bhopal is the first city to have already initiated the process of building itself into a smart one. The Madhya Pradesh Government has started the process of consultation, debate and public involvement. A Smart City has its own objectives. Around the world there are various Smart Cities in the US, UK, Europe and Korea and now India is on the bandwagon as well. The idea is that the cities have to compete globally. Each city in itself is a destination of investment.

But how can it be made sure that the investment comes to Bhopal or Indore or Jabalpur or anywhere else? The first thing is a city has to be seen as competitive and a place to innovate, where people can come and innovation can take place. It’s not just a place where one can get drinking water, energy, roads and any other facility. We can get all the said facilities in hundreds of cities but what is different in a city needs to be highlighted.

When we talk about Smart Cities and their safety, the role of police comes into action. In my opinion, not only the cities should be smart, but we should have smart laws, smart police enforcement, quick justice and smart prosecution too. There is a theory called ‘broken window’ in the western law enforcement. The concept says if one person sees the other breaking the law and not being penalised for it, there is a tendency that the law-abiding citizen also becomes the law-breaking citizen. In order to have smart policing, we need to select the best manpower. For instance, a majority of constabulary in Madhya Pradesh are educated upto 10th standard only, and they do not possess computer skills. Thus, we have to impart high-standard training to our police personnel, especially those from the lower ranks.

Providing effective service delivery

CSR REDDY, Additional Director General, Punjab Police The main objective of smart policing is to deter criminals from committing crimes, along with providing an effective service delivery. The key components of smart policing are: surveillance equipment, network connectivity, data centre for storage, command and viewing centres, collaborative monitoring and helpdesk. In addition, alarms, sensors and video surveillance also play a major role in a Smart City. Critical Incident Management is also important, especially during law and order situation because an effective and timely response by the police can handle a situation well. In Punjab, we have thrown open Saanjh Kendra (community policing centres) at police stations at sub-divisional and district levels.

Here, people need not turn up at police stations to file their complaints and get harassed; instead they can go to these kendras where their complaints would be filed. Moreover, police personnel are deployed in plain clothes at the said Saanjh Kendra, who are totally independent of the local police.

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Improvising the traffic system

AVINASH MOHANTY Deputy Commissioner of Police, Cyberabad There are certain aspects of traffic that are integral with city planning. Every year, in India, around 1.5 lakh people are losing lives due to road accidents, indicating that traffic system needs to be improved. In Cyberabad, we have introduced modern traffic-signaling system—Hyderabad Traffic Integrated Management System (HTIMS), integrated e-challan system, cab registration system, social media and mobile applications to disseminate information. The HITMS in Cyberabad covered 221 traffic junctions which are networked and adaptive and connected with central control room.

We also have vehicle actuated mode which measures the flow of traffic and then changes the signals automatically. All these are networked and their timings can be set. The e-challan system kicked off in 2007 is getting a robust response and is being improved on a regular basis.

Interestingly, we have also given small cameras to traffic police personnel who can wear those to record conversation with the offender to maintain transparency while penalising any traffic violator.

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Smart Energy for Building Smart Cities

On the verge of becoming a global city

LAL SINGH ARYA Minister of State, Government of Madhya Pradesh Bhopal is famous for its cultural diversity across the nation and is now endeavouring to become a Smart City. It is a well-known fact that the Bhopal civic body has done a lot of work to strengthen the civic amenities, which indicates that Bhopal certainly has the potential to become not only a Smart City, but a global city too. This conclave is a platform where experts from various fields would help Bhopal administration to make it a better and livable city and put the name of the city on the global map. I can firmly assure Bhopal Municipal Corporation (BMC) of extending all possible help to realise a dream of transforming Bhopal into a Smart City.

Technology to improve energy

SAMEER DANGE ,Territory Manager (Bhopal), Bharat Petroleum Corporation Ltd. Bharat Petroleum Corporation Limited (BPCL) is producing Euro 4 in the Euro 3 market with a vision that by the time the market is converted to Euro 4 right from the refinery to the fuel tank of the vehicles, we will be able to comply with the emission norms on the day we declare ourselves that we are Euro 4 compliant. We have embarked on a massive solarisation plan for BPCL petrol pumps and retail outlets.

Moreover, we are using technology for the past 15 years in terms of smart cards for transportation solutions which are basically cashless transactions, across the length and breadth of the country. We are having nearly 50 per cent of our entire network of total 12,000 retail outlets fully automated. It means that we give out machine-printed bills. If one is registered with BPCL, s/he will get an SMS.

EVENT REPORT

Setting up the solar projects

The green city component

DR CK JAIN, Former Director (Commercial), Maharashtra Natural Gas Limited

SR MOHANTY Additional Chief Secretary, School Education, Government of Madhya Pradesh When we are talking about the Smart Cities, I would like to talk about the renewal aspect of the smart energy because it’s a real smart energy. About three-four years back when renewable energy production was almost zero in Madhya Pradesh, there was a huge advertisement of the successful inauguration of Charanka Solar Park in Gujarat, which went viral in the country. After that the hon’ble Chief Minister asked us whether we can do the same in MP, although MP was zero in renewable energy at that time. We replied to the CM, “As on today, MP has an installed capacity of 2 mega watts (MW) in solar power.” We sought a time period of three years from the CM and committed him to convert 2MW into 2 giga watts and become three times of Gujarat which was leader at that time. It’s a matter of great pride that we have a registration of 10,000 MW in wind and MP is number one in installation and commissioning of solar projects. We have proposed to set up the largest solar project in the world.

For any city to be declared Smart City, one of the major criterion includes pollutioncontrol measures and use of renewable energy. The major sources of pollution within the city are vehicular traffic and industries. To tackle the issue of ever increasing pollution, the solution is to use piped natural gas in domestic, industries and commercial sector, along with the usage of Compressed Natural Gas (CNG) in vehicles. So, for starting this City Gas Distribution (CGD) project, we need to fulfill conditions like availability of natural gas, authorisation for setting up a CGD by Petroleum and Natural Gas Regulatory Board (PNGRB) and the most important factor is allocation of natural gas by the Ministry of Petroleum and Natural Gas for CNG and domestic-piped gas. For any smart city, green city component is very important which can only happen by using least polluting fuel, i.e. the natural gas.

Sustainability in spotlight

NIRAJ SETHI, Executive Director, Engineering India Limited (EIL) With the initiative undertaken by the Government of India to make Smart Cities, a lot of work will be done in the country and we have a huge task ahead of us. The pace of migration from rural parts to urban ones is quite fast and by 2050 a majority of people will be living in the cities. Further, the growth of the GDP in the urban areas is much more than the rural ones. Further, people are usually focused on very small areas of Smart Cities. We talk about the quality of life, employment, physical infrastructure, disaster management and much more. Also, the kind of destruction which took place in Nepal earthquake was monumental. So, disaster management in this region is really not something which is focused upon. The economic, social and institutional infrastructureall of these need a lot of effort to sustain. Also, the state of our schools, colleges and hospitals is not something which we can boast about. The Smart City is actually an intersection among competitiveness, sustainability and capital.

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DAY TWO Smart Panel on Smart Cities

Smart Gram Smart Panchayat

Private players to play a key role

DURGA SHANKER MISHRA Additional Secretary, Ministry of Urban Development, Government of India ARUNA SHARMA Additional Chief Secretary, Panchayati Raj and Rural Development Department, Madhya Pradesh If you look at the whole infrastructure of a city, the villagers and panchayats are the feeders of the Smart Cities as we are going forward. But if one starts neglecting these, then there will be a lot of problems to be faced. So, to overcome this problem, we have given a slogan called ‘Smart Gram Smart Panchayat,’ which will be carried forward. It is divided into four parts—the first is having a top-quality infrastructure, the second involves delivery of services through the software and system of operations. The third is the livelihood, which quite relates to the Smart City project, i.e. unless a good quality of livelihood is provided in these places, we are going to suffer migration, problems in slum areas and people moving unnecessarily from villages to the urban areas. Lastly, it is the social change which holds significant importance.

The concept of Smart Cities has not been defined anywhere. It is, in fact, different for different cities. The Central Government has picked up seven cities from Madhya Pradesh, among 98 others, to be transformed into Smart Cities. All the chosen cities have been given a time period of three months for preparing their future plans. Depending on the quality of proposals submitted by the ULBs, as many as 20 cities will be selected in the first year, 40 in the next year while remaining 40 in the subsequent year. For any city, proposal making is the most crucial process and many global players have evinced their interests to help materialise the project. As per the MoUD guidelines, things will be reviewed after every two years. So, the cities are going to compete with each other. Some of the key parameters in the competition includes credibility of implementation, citizens’ participation, finance mechanism innovativeness and scalability of smart solutions and robustness of development process. The smart city venture won’t be solely the government’s, but would also allow partial private stake holdings.

A member of audience makes a query during Smart City Conclave Bhopal 2015.

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Solid waste biggest concern for ULBs

ARUN PRAKASH Commissioner Jhansi Municipal Corporation The selection process of Smart Cities project is very democratic and scientific. We hold responsibility to take it as a mission and implement it effectively. However, solid waste management is one of the biggest challenges for the civic bodies nowadays. In Jhansi, we have opted plastic waste management and waste-tocompost model. There is a proper mechanism of ‘collect door-to-door plastic waste’, for which we have engaged the ragpickers. We have sensitised citizens to collect plastic waste of an entire month and inform the civic body to get it collected from their houses. In the next stage, the waste is transported to the process centre and segregated into the biodegradable and recyclable category. Finally, it is disposed as per the environment concerns. We are producing manure out of bio-waste and liquid compost is also being produced to sprinkle on vegetables, flowers and lawns.

Smartness comes from the self and people’s participation. The competition, which has been introduced among the ULBs, has enlightened us towards the core aspects of Smart Cities.

Citizens’ participation key to success

UMASHANKAR GUPTA Minister-in-Charge, Department of Higher Education Government of Madhya Pradesh Smart City is an issue of utmost importance not only for the Urban Local Bodies (ULBs), but also for the government bodies and private players involved in urban planning and development. There is no doubt that Smart Cities should be created but villages should also be made smarter at the same time. The Government of Madhya Pradesh is looking forward in this direction and providing basic amenities in villages to prevent migration from rural parts to urban areas. We have to assess city-specific requirements before implementing Smart Cities plan and citizens’ participation will play a key role in developing these cities.

ULBs must be financially strengthened

PALASH SRIVASTAVA, Director, PPPI & Programmes, IDFC On the lines of telecom sector, we can create a smart movement in the proposed Smart Cities. Telecom service is available in the far flung and remote areas today while with the increasing population and migration, tax and revenues are also going up. Over the years, the cost of lands has also been escalating. Tax increment financing is an important component, but it has not been understood deeply. Abroad, land owner can take loan as per the increased cost of land. Property and other taxes should also be realised properly. Also, we have to identify our resources and assets— physical and financial. Green financing will help one to get easy and long-term financing, which is the need of the hour. India is the only country that is working on creating green funds. We should also focus on new construction for Smart Cities, but first thing to become smart is, using optimum resources and managing the assets.

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Smart Ways for Financial Inclusion Inclusive Approach for Generating Smart Revenue

Wooing entrepreneurs to invest in MP

V L KANTHA RAO Commissioner, Department of Industries, Government of Madhya Pradesh The job of the Department of Industries is to facilitate the investment in Madhya Pradesh through development of industrial areas and by providing incentives to the industrial units. We also handle a self-employment scheme, called Mukhyamantri Swarojgar Yojna (Chief Minister’s Employment Scheme) and Mukhyamantri Yuva Udyami Yojna (Chief Minister’s Young Entrepreneur Scheme), where we target about 20-25,000 young entrepreneurs and give them loans through banks with considerable subsidy and support.

Apart from the Urban Development Department and Municipal Corporation, Smart Cities also involve industrial units and entrepreneurs. Transformation of a city into a smart one requires a lot of investment, sourcing and supply of material, which is possible through entrepreneurs. It will provide opportunities for entrepreneurs to set up their establishments. Another aspect is development of smart industrial area for entrepreneurs; we should ensure that the citizens of industrial area get smart amenities. Further, we want entrepreneurs to come from abroad and invest in MP.

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Ensuring hawkers’ livelihood in Smart Cities

SHASHANK SRIVASTAVA Mayor, Katni The Government of Madhya Pradesh has unveiled two schemes to reduce unemployment and generate huge job opportunities. Mukhyamantri Swarojgar Yojna and Mukhyamantri Yuva Udyami Yojna provide loan up to `10 lakh and `1 crore, respectively. Municipal Corporations also offer loans, ranging from `10,000 to `20 lakh to street vendors and hawkers. So, we should spare a thought to vegetable sellers and hawkers and try to make a hawker’s zone in the proposed Smart Cities, ensuring their livelihood.

In addition, there will be proper parking lots in vending zones. Industrialisation shouldn’t hamper the development of a city. As far as ‘Make in India’ is concerned, ULBs can play a major role. The civic bodies must ensure basic amenities in the city areas and its outskirts. The Corporations should help eradicate unemployment and settle the hawkers from a congested place to a particular zone. Also, the hawkers’ zones should be developed in such a way that people should have adequate parking space.

EVENT REPORT

India emerging as an investment destination

Ready to host ‘Simhastha’

AVINASH LAVANIA, Commissioner, Ujjain Municipal Corporation

NITEEN YEOLA Second Secretary-Designate, High Commissioner of India, Colombo, Ministry of External Affairs The Union Government is making a lot of concerted efforts to promote India as an investment destination globally, and there are a plethora of success stories. We need to understand the domestic as well as investors’ perception. The ‘Make in India’ campaign has significantly changed the perception of people about our country and now other countries are looking at us much more positively than earlier. In ‘Make in India’ and ‘Make in MP’, a lot of emphasis has been laid on attracting investment but at the same time, we should also think of responsibilities of investors and industries. There has to be a symbiotic relationship between the regulation and the industry. If we have to make the campaign successful, we have to strike a balance between the environment and industry. The credibility would depend upon how effectively regulations and legislations are being implemented.

In the context of ‘Ease of doing business in India’, a lot of things have been changed at the ground level.

Parallel processing, single window clearance and making things online have taken place. So, we need to have a targeted approach and an attitudinal shift is also required.

‘Simhastha’ is a Maha Kumbh, which is attended by around five crore people in a small duration of one month in Ujjain, Madhya Pradesh. Every year, this 30 day-long event starts on April 22 and continues till May 21. So, we have attempted that the entire planning of ‘Simhastha’ is done on the GIS map. All the plots allotted to sadhus are visible on the GIS map comprising 42 different layers.

Combined with the GIS planning, we have developed a software called ‘Plots’ that enables various departments to access all information on the allotment of plots and amenities like toilets, water taps and sewerage. It also helps immensely in executing the projects. The entire Kumbh area has been divided into six zones— each zone further divided into sectors and all planning has been taken up accordingly. For public transport, entire road planning is being done on the GIS. We also ensure that all the plots must not have service roads so as to prevent the congestion of people’s movement during the Kumbh.

R Parsuram, State Election Commissioner, Madhya Pradesh asks a question to one of the speakers during Smart City Conclave Bhopal 2015.

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Smart Infrastructure and Smart Transportation for Building Smart Cities

The need to strengthen road transportation

DR C S KUMAR, Transport Commissioner, Government of Odisha Transportation is one of the important components of the Smart Cities project to develop the country in a smarter way.

According to reports, if the country is growing at the rate of seven to eight per cent, the demand for transportation, particularly the road transportation, is surging at the rate of 15-20 per cent. Today, the road transport is 90 per cent while rail transport is just a meagre ten per cent in India. However, the ratio between the road and rail transport was 60:40 at the time of Independence.

The importance of road transport in coming days is going to increase. A large number of people are dying in road accidents and to prevent these, the Government of India suggests 3Es which are—Engineering, Enforcement and Education. However, it requires a lot of planning and implementation. The Odisha Government is trying to automate all sectors, including transport department. We offer time-bound public service delivery comprising issuance of driving licence, fitness certificate and permits.

Transforming Naya Raipur

DILIP SHEKDAR, Consultant – Architect, Naya Raipur Development Authority, Chhattisgarh The Naya Raipur Development Plan 2031 is based on the Grid Iron Pattern. It is divided into 40 sectors, out of which 21 are residential ones. The area along the highway is earmarked for transport-related activities and main rail line is proposed in the northern part of the city. Education and recreation-related projects are proposed to come up in the southern side. The enhancement of the plan in accordance with the principles of the Transit Oriented Development is underway. In all, the plan is focused on creating a healthy and environment-friendly city with a state-of-the-vibrant-art infrastructure and other facilities in place. Nearly 75.2 kms of four lane/six lane roads have already been constructed, whereas road network of 61 kms is under-construction in Naya Raipur. The city is having an underground power distribution system, along with Supervisory Control and Data Acquisition (SCADA) system to have online monitoring and control of power-supply. Street lighting is using latest technology with network control and LEDs while solar power is being widely used in the administrative buildings and traffic signals.

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EVENT REPORT

Citizen advocacy highly needed

Smart transportation need of the hour

AVINASH LAVANIA, Commissioner, Ujjain Municipal Corporation

BIJU KADAPURATH Director and Global Smart Cities Expert, PWC We have played a vital role in transforming over 30 international cities into smart ones, almost in every continent. With the help of Centre of Excellence based in the US, we did ‘Smart Astana’ project in Kazakhstan. The project followed the European model of smart cities, having six components. As the guidelines of MoUD suggest, Smart Cities will have 24x7 water and power supply, among others. These are basic elements in other countries, but India is still struggling to strengthen all the said amenities.

So, a holistic approach is extremely important to develop Smart Cities and three sets of beneficiaries of urbanisation—citizens, government and industries need to come together to bring vibrant economy. We, as stakeholders, need to take ownership and not only rely on the government for every small thing we want. We need to look at the spectrum of investment and outcome. Citizen advocacy helps understand the requirement and without leadership commitment, no plans can take off.

Bhopal is known for its quality of life and people should aspire to move in this city because of the availability of world-class amenities.

ABHISHEK KUMAR ‘Simhastha’ is a Maha Kumbh, which is attended by around five crore people Technical Secretary to Minister of IT, Government of Telangana in a small duration of one month in Ujjain, Madhya Pradesh. Every year, this 30 day-long event starts on April 22 and continues till May 21. So, we have attempted thattothe entire planning ‘Simhastha’ done onofthe GIS map.

All the An easy way make a city smart isofreducing theisnumber personal vehicles plotsand allotted to sadhus are visible on the GIS map comprising 42 different layers. strengthening the public transport. Abroad, there is a nice concept Combined with the GIS planning, we lanes, have developed a software ‘Plots’ designed, which includes four or six and each lane remainscalled dedicated that enables various to access all information on the allotment to its specific users departments for heavy vehicles or public transport, personal vehicles,of plots and amenities like toilets, water taps and sewerage.

It also helps two wheelers and the pedestrians. So, we have to look forward how immensely it can be in executing theupcoming projects. The entire Kumbh area has been into six emulated in the cities.

When we talk about smartdivided transportation, zones—want eachtozone further divided through into sectors and apps all planning been taken people access information mobile on theirhas smart phones, up accordingly.

For public transport, entire road planning is beingroutes, done on the apart from dashboards about the frequency of AC/non-AC buses, arrivalGIS. We also ensure that all the plots must not have service roads so as to prevent departure timings, among others. The word ‘smart’ is closely connected with thestands congestion of people’s movement the Kumbh.

SMAC, which for Social, Mobility, Analytics during and Cloud that will play a key role to make transport smarter. The Government of Telangana has introduced ‘She-Shuttle’ in Hyderabad to ensure women safety.

Public transport lacks women safety

AMIT BHATT, Strategic Head, Embarq India There are three key attributes which a Smart City should show, (a) livability having people-centric approach, (b) contribution of vibrant economy, and (c) very low resource consumption. These things have to be balanced and then we can use technology as a catalyst. A livable city offers safety and security while vibrant economy creates job opportunity. We need to promote public transport in a big way and a large number of women should use it. Workforce participation in the country is almost at the lowest level in comparison to the global data and what is even more striking is that workforce participation is less in urban areas as compared to the rural ones.

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Road Ahead for Building Cities

Land management holds importance

R PARASURAM State Election Commissioner, Government of Madhya Pradesh Making a city livable is all we require for Smart Cities. Smart means everyone becomes well off, including people from the lowest strata of the society, and not only upper middle class and middle class people. The Government should generate more employment opportunities for the migrants in rural and urban areas. Also, a city can never be smart if only smart populace keep turning smarter. The State Government should take care of supply and management of land in every city. The delay in most of the projects happens due to land acquisition issues and we can’t ignore the land requirements of the informal sector.

Transportation and availability of space should also be looked into, ensuring last-mile connectivity for people as multimodal transport often fails due to non-availability of the last-mile connectivity. Also, sanitation and drainage are important issues to be addressed while developing Smart Cities.

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Smart Cities require smart planning

ALOK SANJAR Member of Parliament, Bhopal Bhopal is indeed a beautiful city but we need to make it smart. There is an adage ‘where there is a will, there is a way’, and the city administration has a strong willpower to do it. Prime Minister Narendra Modi-led Government is showing us the right direction to work in a constructive way. We have been working strategically for a long time now and will continue to do so. Citizens will have to be smart enough to make our city smarter. Also, there has to be a proper planning and research before the work of transforming Bhopal into a Smart City starts.

The dream of Prime Minister Modi will surely bear fruits, but we will have to work in a time-bound manner. Pradhanmantri Adarsh Gram Yojna and Smart Cities mission, the brainchild of Prime Minister, will surely set an example for the next generation.

EVENT REPORT

THANK YOU

PSU EVENT REPORT

We wish to express our sincere thanks for all the sponsors, exhibitors, participants & individuals in making Smart City Bhopal 2015 a humongous Success!

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FROM STATES

ANDHRA PRADESH

An aerial view of the VijayawadaGuntur region where Amaravati – the historical Buddhist site along the Krishna River – is located. Andhra Pradesh is raising its new capital here

PM Modi lays stone for PEOPLE’S CAPITAL

Prime Minister Narendra Modi performs ‘shilanyas’ for the new capital city of Andhra Pradesh in the historic city of Amaravati, along with the Chief Minister of the State N Chandrababu Naidu

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mid chanting of Vedic hymns by priests, the foundation stone of Andhra Pradesh’s new capital Amaravati, was laid by Prime Minister Narendra Modi at Uddandarayunipalem village in Guntur district, about 40 kms from Vijayawada — the commercial hub of the State. The Prime Minister, along with the Chief Minister of the State, N Chandrababu Naidu, performed the rituals to formally lay the foundation stone of the world-class ‘People’s Capital’.

The Capital City boasts of a 17-km-long waterfront and is strategically placed between Guntur and Vijayawada. In an effort to generate a sense of belongingness among the people, soil and water from 16,000 villages in the State and prominent pilgrim

centres in the country have been brought to the Capital region to be used in the construction of the city.

The Singapore Government agencies have prepared the master plan for the three-layered capital — seed capital, capital city and capital region.

Prime Minister went around ‘Amaravati Pavilion’ — a walk through the area showcasing evolution of Amaravati, a place of immense historical, mythological and cultural significance, its present and future.

Union Ministers M Venkaiah Naidu, Ashok Gajapathi Raju, Nirmala Sitharaman, Y S Chowdary and Bandaru Dattatreya, Andhra Pradesh and Telangana Governor E S L Narasimhan, Tamil Nadu Governor K Rosaiah, Assam and Nagaland Governor Padmanabha Acharya, and Chief Ministers of Andhra Pradesh and Telangana, N Chandrababu Naidu and K Chandrasekhar Rao, respectively, were among those present on the occasion of ‘shilanyas’ in the village.

Japan’s State Minister of Economy, Trade and Industry (METI) Yosuke Takagi and Singapore’s Second Minister for Trade and Industry S Iswaran also participated in the ceremony.

The authorities had made seating arrangements for one lakh people as nearly 1.5 to 2 lakh people were expected to attend the event. The venue was decked up with flowers, banners, festoons while LED screens were also put up to help people watch the entire ceremony.

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EXPERT SPEAK

CSR

Effective CSR policies to boost MARITIME INDUSTRY

It is widely believed that Corporate Social Responsibility (CSR) is much needed in the corporate world. The complex yet large-scale impact of ports and maritime industry is yet to widely participate and promote CSR in its mandate to go beyond the business agenda. The time has come to imbibe CSR principles as ‘business as usual’. Even as some initiatives make their contribution to the society, there are miles to go for the maritime industry to strengthen its CSR and make a difference. J A A J (Jan) Fransen, Executive Director of Green Award Foundation shares his views with Elets News Network (ENN)

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CSR

EXPERT SPEAK

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he Hong Kong Convention on ship recycling, type and quality of fuel used for propulsion, innovations on energy conservation, labour employed on board ships, cargo operations and navigational routes are just a few examples to be considered when developing CSR policies in shipping sector.

Some are in line with international regulations, although not at a desirable pace. Therefore, from an ethical point of view, shipping companies, shippers and charterers could decide to go the extra mile in early implementation of upcoming regulations or to maintain high-standard policies on issues that are not regulated.

For ports, the implementation of CSR policies becomes more complex, since they deal with both the “wet” and “dry” sides of the industry, along with their direct relationship to society. It is a real “juggling” act, concerning the demands from the local industries, society and shipping companies, with the ports sitting right in the centre of the maritime supply chain. For this reason, the impact the ports can make on the social aspects of the maritime industry is immense, regardless of the complexity of their implementation.

Green Award as a CSR Platform There are various ways to promote the best practices: providing guidelines and recommendations, promoting newest technology, regulating air emissions, educating and training for awareness, etc.

The certification/incentive scheme of Green Award Foundation is one of the tools to motivate the shipping industry to go the extra mile in addressing the aforementioned topics in a holistic manner.

One of the main objectives of Green Award is creating a network of incentive providers (ports and non-ports), who reward the ships certified by the Foundation either financially or operationally. From ports, pilot organisations, ship routing companies, training organisations, manufacturers, to banks; there are diverse forms of organisations granting incentives.

These organisations altogether support the shipping industry to remain sustainable, in terms of hardware quality, safe operations

There are various ways to promote the best practices: providing guidelines and recommendations, promoting newest technology, regulating air emissions, educating and training for awareness, etc. and protection of environment. These, in return, act as risk reduction factors in the port area and the ports’ contribution to true CSR policies on a global scale.

Green Award has been continuously developed by partners in the maritime industry, with over 125 entities involved in the Green Award programme and 750 ships certified.

The 39 port incentive providers represent 12 different countries around the world. The Netherlands being the initiator and early adopters, the latest additions are Hamburg Port Authority from Germany and Port of Kitakyushu from Japan, the first port in Far East Asia.

Contribution from India India, as a growing economy, growing maritime nation, and having large number

of ports and seafarers, it is most natural for Indian stakeholders to work together with Green Award to share, contribute and influence the shipping/maritime industry and its future. KARCO from Mumbai, a company developing comprehensive safety videos for ships, became the first Indian company to partner with Green Award.

In early 2015, a delegation from Netherlands visited India. The visitors included Joint Secretary of Ministry of Shipping, Gujarat Maritime Board, Central Pollution Control Board, DG Shipping, Chennai Port Trust, Adani Ports, Essar Ports, and L&T Kattupalli Port. Based on the solid talks the delegates had with these heart-warm welcoming organisations, Green Award would like to continue talks with various stakeholders in India.

November 2015 / egov.eletsonline.com / egov

61

EVENT REPORT

CONFERENCE ON CYBER CRIME CONTROL

Prof Devang V Khakhar, IIT-Bombay, speaks during the inaugural session

Hon’ble Chief Minister of Maharashtra, Shri Devendra Fadnavis, inaugurates the ‘Conference on Cyber Crime Control’ by lighting the traditional lamp. Also seen in the picture are (L to R) Praveen Dixit, IPS, Director General, Anti Corruption Bureau, Maharashtra; Devang V Khakhar, Director, IITBombay; K P Bakshi, IAS, Additional Chief Secretary (Home), Govt of Maharashtra; Rakesh Maria, IPS, former Mumbai Police Commissioner and current Director General (Homeguard) in the state

Hon’ble Chief Minister Devendra Fadnavis addresses the Conference

K P Bakshi, IAS, Additional Chief Secretary (Home), Govt of Maharashtra, shares his views on cyber security

Plugging the Cyber Holes

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he Home Department of the Government of Maharashtra, along with Cyber Crime Wing, Mumbai Police; IIT-Bombay and Asian School of Cyber Laws, recently organised “Conference on Cyber Crime Control - c4”. The Hon’ble Chief Minister of Maharashtra, Shri Devendra Fadnavis, inaugurated the Conference by lighting the traditional lamp and addressed the august gathering.

Other than the Chief Minister, a number of dignitaries were part of this event as key speakers, including K P Bakshi, IAS, Additional Chief Secretary (Home), Government of Maharashtra; Praveen Dixit, IPS, Director General, Anti-Corruption Bureau, Maharashtra; Rakesh

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Maria, IPS, Former Mumbai Police Commissioner and current Director General (Homeguard) of the State and Prof Devang Khakhar, Director, IIT-Bombay.

The Conference saw the launch of Collaborative Online Investigation Network (COIN) – a tool that will help Mumbai Police detect cyber crimes, along with an online Marathi course in Cyber Crime Protection.

The objective of this course is to make more and more Maharashtrians aware of the rising risks of cyber crimes in their own language.

Several panel discussions took place during the meet. In the subsequent pages, we bring you excerpts of some of the key deliberations.

CONFERENCE ON CYBER CRIME CONTROL

EVENT REPORT

(From left) Devang V Khakhar, Director, IIT Bombay; Praveen Dixit, IPS, Director General, Anti-Corruption Bureau; Rohas Nagpal, President, Asian School of Cyber Laws; Devendra Fadnavis, Chief Minister, Maharashtra; KP Bakshi, IAS, Additional Chief Secretary (Home), Govt of Maharashtra and Rakesh Maria launch COIN – a device for checking cyber crime and Online Marathi Course in Cyber Crime Protection

Cyber Crime - Law Enforcement Agencies© Perspective As law enforcement agencies play the most crucial role in cyber crime control, this panel discussion focused on the challenges faced by them and proposed possible solutions. Issues related to capacity building and cooperation between the law enforcement agencies of various states were discussed threadbare. It was concluded that a lot of efforts are going into connecting the law enforcement agencies of various states and that almost all states are now moving in the right direction vis-à-vis cyber crime control.

However, the deliberations threw up a major concern — lack of cooperation beyond the national borders — primarily for want of international policy frameworks. The participants concurred that cooperation could be promptly extended if requests are made to the relevant foreign agencies following the right processes.

(From left) Amit Kumar, IPS, DIG, EO-III, CBI; Atulchandra Kulkarni, IPS, Joint Commissioner of Police (Crime), Mumbai; Debasis Nayak, Founder Director, Asian School of Cyber Laws; H K Kususmakar, IPS, Deputy Director (IT), SVP National Police Academy and Brijesh Singh, Special Inspector General, Criminal Investigation Department, Maharashtra Police during panel discussion

Cyber Warfare and Defence With some countries adopting cyber warfare as the new tool to disrupt communications, logistics and steal national secrets, India must be ready to accept and respond to this new form of warfare.

The participants underlined that currently, cyber warfare is dealt with more on an institutional level rather than at the national level. The panelists emphasised the need for active implementation of cyber security measures to guard sensitive installations against cyber attacks.

(From left) Gigi Joseph, Chief Information Security Officer, Bhabha Atomic Research Centre; Avneesh Pandey, General Manager, Securities and Exchange Board of India; Debasis Nayak, Founder Director, Asian School of Cyber Laws; Vishal Salvi, Partner, Prioce Waterhouse Coopers; P P Singh, Delivery Head- Cyber Resilience, Tata Consultancy Services during a session

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EVENT REPORT

CONFERENCE ON CYBER CRIME CONTROL

Privacy & Social Media: Issues on Internet This session went beyond the apparent to discover the psychology of the contemporary world that has led to such a massive popularity of social media.

It analysed how social media platforms can be used to take proactive actions to prevent unscrupulous elements from doing any damage to the social fabric or committing any other undesirable act. It also focused on some tools to gather and analyse social media data for administrative purposes.

Ponnurangam Kumaraguru, Founding Head, Cybersecurity Education and Research Centre (CERC), addresses the gathering on Internet issues

Pawan Desai, CEO, Mitkat Advisory Services Pvt Ltd, talks about the ways to prevent cyber crimes

Cyber Crime Outlook 2015 and the Way Forward Nature of the present-day cyber threats came up for discussion in this session, which sought to stress upon the fact one-size-fits-all theory won’t work in this context. That being the reason, what is required today is to put in place customised cyber crime control solutions. The need for a cohesive action by administrative bodies, intelligence agencies and law enforcement agencies, which can together take effective control of cyber crimes by deploying cutting edge software applications to predict and prevent cyber crimes was stressed upon.

Esteemed speakers pose for a group photograph at the end of the deliberations

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CONFERENCE ON CYBER CRIME CONTROL

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CONFERENCE ON CYBER CRIME CONTROL

Cyber Awards 2015

Film Director Anurag Kashyap presents an award to Ms Shinam Arora, COO, Lexcode Regulatory Compliance Technologies

TV actress Kritika Kamra receives ¡Cyber Celebrity of the Year© award

Sourav Mitra of Centre for Development of Advanced Computing (C-DAC), Kolkata gets the ¡Cyber Guru of the Year© award

Rakshit Tandon, Director, A&R Info Security Soluitions Pvt Ltd being presented the ¡Cyber Guru of the Year© award

Team Cyber Blog India’s contribution being recognised through ‘Cyber Blogger of the Year’ award

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Awardees pose for a group photograph

2015

Information Safety & Citizen Security