eGov-Nov-2011-[16-18]-Cross Border Electronic Access

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Project Update

passports

Cross-Border Electronic Access India is on the way to initiate electronic travel documents like biometric passports, e-Visas and other immigration processes are all being revamped. It is another project aimed at reducing personal interface and corruption. The way we travel will never be the same again By Sonam Gulati

W

hile much has been said about transforming the current services into e-Services and many have already been through that transformation, passports is one area where we keep hearing a lot of things and yet have not seen much happening. On one hand, the status is largely ambiguous for the electronic passports or visas, on the other hand even less is known on what the normal passport that we get today will change into. Passport is one document that gives you identity and nationality, both, yet it is one of those documents that are not compulsory to possess. In the case of passport one who needs to travel abroad mostly gets it made. A lot of it is also due to the cumbersome process of getting it made.

As an MMP The ‘Passport Seva Project’ was launched by the Ministry of External Affairs under the National e-Governance Plan (NeGP), with the aim of delivering passport services to the citizens without any hassles and with wider accessibility and reliability. The project envisaged setting up of 77 Passport Seva Kendras (PSKs) across the country, a Data Centre and Disaster Recovery Centre, call centre operating 18x7 in 17 languages, and a centralised nationwide computerised system for issuance of passports. The entire operation will function in a “less paper” environment with an attempt being made to deliver passports within 3 working days to categories not requiring police verification. This is the ideal scenario which has been kept as a benchmark. Tata Consultancy Servies (TCS) has been the private partner in this undertaking and as per the agreement TCS is to develop the software and will operate the front-end of the ‘Passport Seva Kendras’ but the back-end operations dealing with ‘sensitive information’ will remain in government hands. The project was estimated to cost over INR 1 billion. All this has come to pass due to current complicated process of getting a passport made, which takes anywhere between 1 month (minimum) to several months. The main reason behind this can be complacency or serious gaps in the process. Noting the problems the citizens are facing the government duly acknowledged it by including it in the NeGP as a MMP. But, all said and done, the MMP is running over two years late since its first deadline was in June 2009.

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“Biometric Why did the government feel the need to have biometric travel documents? Due to growing security threats and consistently increasing number of illegal migrants the need of a proper mechanism for monitoring and checking on these things came to the fore. We needed a total revamp of the current structure of travel documentspassport, visa, immigration documents etc. This revamp consisted of three steps as envisioned by the authorities- firstly, how to how to ensure that all visas are unique that is the visas cannot be duplicated and misused. As I told earlier, this step is already in process and biometric visas are up and running in various parts of country. Next step was identified as how to ensure that the passports cannot be forged, this is currently in progress with the e-Passport or biometric passports being processed. Third step is how the information related to a person can be centralised yet not compromised. This step is not a very difficult as through ICT it is conceivable to integrate information in all the different departments like airports, immigration offices, ministries, etc. So presently we are actively working for biometric passports.


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eGov-Nov-2011-[16-18]-Cross Border Electronic Access by eGov Magazine - Elets Technomedia Pvt Ltd - Issuu