Cover Story
Empowering Rural India www.panchayat.nic.in
Gayatri Maheshwary
ICT is revolutionising the way local governments or the Panchayats work by bridging the gap between the government as a service provider and citizen at the bottom of the pyramid. For the optimal utilisation of Information and Communication Technology (ICT) in capacity building of local government bodies—Panchayats—and for improving service delivery to citizens, the Ministry of Panchayati Raj (MoPR) formulated and launched a unique scheme for revolutionising the Panchayati Raj Institutions (PRIs). The massive eGovernance project, the e-PRI, was identified as one of the Mission Mode Projects (MMP) under the National e-Governance Plan in 2006. The e-PRI scheme has a critical role in improving the overall functioning of the Panchayats. The aim is to inculcate a culture of ICT usage in the PRIs, revolutionise them by leveraging ICT for increasing efficiency at the grassroots and portray them as symbols of modernity and efficiency. The project aims at the empowerment and development of communities at the Panchayat level by creating a virtual community and an interactive portal. It also offers transparent communication between the top-level and local functionaries, as well as between citizens and Panchayats. To strengthen the community and the process, every year the loopholes in the work done by the Panchayats are identified and fresh targets to deliver efficient services are set for them. ePanchayat focuses on the identification of information needs and service needs of the stakeholders, process re-engineering and generation of detailed project report (DPR). To take the initiative further, the Government of India has estimated around Rs. 4500 crore for providing connectivity to all 2.52 lakh Panchayats across the country. Presently, e-Panchayat has 30 major modules on different aspects of rural administration. The main focus is to provide services like birth certificate, 8
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caste/tribe certificate, death certificate, application for old age and widow pension, ration card, registration of land and property, registration with state employment exchange, registering grievances with Women Commission, checking land records online. Giving a major push to the project, the Central Government has mandated all its departments and state governments to extensively use e-Panchayat to keep a track of the progress made by the Panchayats, as also to connect with other the Panchayats. And the objective is clear: enable Panchayats to make speedy and transparent transfer of funds and automate their own functioning. However, like in all major e-Governance projects in the country, the e-Panchayat too cannot be rolled out at a nation-wide level without the active participation of the private sector. Taking the Public-Private Partnership model to the bottom of the pyramid, the Government has decided to involve the private sector for the critical infrastructure and training components.
According to Sudhir Krishna, Additional Secretary, Ministry of Panchayati Raj, Government of India, the project includes appointment of Service Centre Agencies (SCA) by the states through competitive bidding process on the ‘build, own, operate, transfer’ (BOOT) model for the same. These agencies would equip all Gram Panchayats (GPs) with computers, make the Panchayat members e-Literate and provide connectivity via high-speed Internet. Based on the requirements of each project and its location, the cost of the project will be calculated and payments would be made to SCAs on a monthly or quarterly basis. Connectivity and Technology With the objective of equipping all Panchayats across the country with computing hardware and connectivity over the next three years, the Central Government has planned to spend Rs. 18,000 crore to lay a five lakh km optical