case study
G2G
Project Name Zonal Officers Observation and Monitoring (ZOOM) software The organisation New Delhi Municipal Council (NDMC) Key People Amit Prasad, DirectorIT; K Murugan, Deputy Director; Manish Manglik, Programmer The benefits n Reduced paperwork and increased transparency n Reduced pendency of work n Removal of need for meetings on zonal observations n Creation of competitive environment amongst officers, as the status of work is there for everyone to see. This encourages self-motivation, instead of supervision and monitoring by higher authorities
amit prasad Director, IT, NDMC
By Prachi Shirur Photo Joe
For zonal officers, it’s ZOOM time! Specialised software is helping NDMC officials to slash paperwork and review progress of municipal work transparently 42
egov / www.egovonline.net / July 2010