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Host state: 13th national conference on e-governance

Rajasthan:

On the Path of e-Revolution

The magic of vibrant Rajasthan - its rich heritage, colourful culture, exciting desert safaris, shining sand-dunes, amazing variety lush forests and varied wildlife - makes it a destination nonpareil. Folklore of heroism and romance resound from the formidable monuments that majestically stand to tell the tale of a bygone era. Under the able leadership of Ashok Gehlot, the state is also poised to embark on the digital opportunuity of the modern age. Various Information and Communmication Technology (ICT) initiatives and innovative schemes which are underway have many promises to keep. Here, the egov team tries to take a look at these initiatives.

IT & ITES POLICY 2007 launched

Budget Announcement 2009-2010

It aims at implementing e-Governance and capacity building within Government domain; Promoting investment in IT and ITES sector within State and Skill Development through enhancement of employment opportunities by developing the capability of the youth of the State and making them employable by the industry.

All Government Departments are to earmark 3% of their Plan Budget for e-Governance initiatives. It is 1st such initiative in the Country.

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National e-Governance Plan As per the guidelines of Government of India under National e-Governance

The Government of Rajasthan is committed to provide transparent, responsive, efficient and accountable governance to the people of the State through effective use of IT tools for citizen-centric electronic service delivery. Department of Information Technology & Communication has implemented schemes such as e-Mitra in the urban areas and is in the process of implementing schemes such as Common Service Centers, Rajasthan State Wide Area Network, State Data Center, e-SANCHAR, Arogya Online and few other citizen-centric e-Governance Schemes. In order to provide thrust to e-Governance initiatives across all departments and to make it central to the Planning and Monitoring process, the State Government has taken an enabling stride by allowing all departments to utilize upto 3% of their respective Plan Budget, for achieving electronic service delivery on an endto-end basis to the citizens. Ashok Gehlot Chief Minister Government of Rajasthan


Plan (NeGP), four committees have been constituted by the State Government with an aim to provide impetus and right direction to IT and e-Governance in the State. These are: State e-Governance Council, State Level Apex Committee, Project e-Governance Mission Team and State e-Governance Mission Team. GOVERNMENT TO CITIZEN e-Mitra: e-Mitra has been implemented in all the Districts across the State. The project is similar to CSC project implemented in Urban areas under which various services are being provided through Kiosks. Chief Minister’s Information System (www.cmis.rajasthan.gov.in) facilitates monitoring of CM announcements, budget announcements, projects and various financially aided schemes, Chief Minister’s Schedule, issuing of various sanctions from CM Relief Fund/ BPL schemes etc. Disaster Management System (http://dmrd.rajasthan.gov.in) is a web enabled integrated system designed and developed to monitor and control various activities being carried out under relief works. Swasthya Mitra: Telemedicine Network- For extending specialised health care services to far-flung areas of the State, a telemedicine network has been setup by the Government in collaboration with ISRO. It is proposed to establish this facility amongst 6 Medical Colleges and 31 District Hospitals. Telemedicne centres have already been made operational at 37 places. Registration & Stamps Department’s ‘Anytime, Anywhere Registry’ for registration of property irrespective of the jurisdiction of sub-registrar office. The project had been implemented in 11 subregistrar offices in Jaipur on pilot basis. Land Records Computerisation (http://apnakhata.raj.nic.in) Database of Record of Rights (RoR) covering 6.8 million landowners has been completed in all the 241 tehsils. Copies of RoR (Nakal) are being provided to citizens through e-Mitra kiosks and other independent channels. VAT system automation (www.rajtax. gov.in) implemented at all the 11 zonal headquarters & 56 regular circles for Registration of dealers, maintenance of

revenue collection registers, Facility for epayment and for filing e-returns. Currently, all returns are being filed electronically. Backend Computerisation: DoIT&C has been given the mandate of funding Back-office Computerisation of different Government Departments since 2005 from DOIT&C’ specific Budget Head of Backend Computerisation. During the Financial Year 2009-10, it has been decided to fund Treasury Computerisation project of finance Department. e-Procurement: (http://eproc. rajasthan.gov.in) To bring about transparency and reduce time constraint in procurement procedures in Government Departments, e-Procurement system has been implemented in select Departments. Vikas Darpan: A GIS tool for decentralised planning - A GIS based tool for decentralised planning - Vikas Darpan – has been made operational. This system provides complete maps of the State, 32 Districts, 241 Tehsils and 41,000 villages linking socio-economic profiles and demographic data of Census 2001. Vikas Darpan provides access to the public as well as to State Government departments in a CUG mode. Digitisation and e-Cataloguing (http://ancientdocuments.rajasthan.gov. in) and (http://ancientcoins.rajasthan. gov.in) Ancient documents, antiques, antique coins are being digitised and e-Catalogued. Litigation Information, Tracking & Evaluation System (LITES): The application has been developed to assist the Administrative Departments in the State to effectively and economically handle litigation and to streamline systems and procedures to maximize efficiency. On-line issue of Bonafide Certificate: To facilitate end-to-end e-Service delivery, on-line issue of Bonafide Certificate has been taken up by the Home Department of the State. This involves issue of certificate through kiosks (CSC centers) with Digital Certificate. IT Infrastructure Projects Video Conferencing: The facility has been provided to the 33 districts of the State. All major departments are utilising the services as per their requirements. Secretariat Network: State-of-the-art Voice, Data & Video network connecting

about 5000+ users through computers & IP phones. IP Phones to 32 District Collectors have been provided using NIC Network. Under Metropolitan Area Network (MAN) 37 Government buildings in Jaipur are inter-linked using different technologies. State Data Center (SDC): It is the central repository of all the important data pertaining to State Government domain and has been operational since August 2005. Being extensively used for hosting 154 Web Sites, Several Applications and Data Bases.

The Government of Rajasthan is of the opinion that the Departments, especially those involved in citizencentric service delivery, need to identify the specific areas where service is rendered to the citizens. The Departments need to continuously evolve efficient and effective ways for providing electronic service delivery by carrying-out the required business process re-engineering/ government process re-engineering and automation within their Departments. The State Government’s resolve in this direction has been amply spelled out in the circulars issued to earmark upto 3% of Plan Budget of Government Departments for e-Governance, identification of at least 2 G2C services to be delivered on end-to-end basis through kiosks and issue of Digitally certified Bonafide Residents through kiosks. Dr. Jitendra Singh Minister – IT&C Government of Rajasthan

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Human Resource Development Capacity Building in Government Domain: It is the intent of the State Government to ensure that all the government employees are trained in the use of IT. The decision has been taken to train employees so as to derive the envisaged benefits from various eGovernance projects. At the initiation of Department of IT&C, training programs are being conducted through private institutes at district level. IT Infrastructure creation in educational institutes: IT infrastructure in form of 10 computer each has been established in 10 Government Girls Schools and 8 Colleges under Government of India funded infrastructure scheme. Infrastructure to be installed in 2000 more schools (10 computer per school) to be installed in the current financial year. Initiatives under National e-Governance Plan (NeGP) State Data Center: With Government of India (GoI) funds of Rs 48 Crores sanctioned under NeGP, a new State Data Centre is currently under construction. Rajasthan State Wide Area Network: Government of Rajasthan has proposed to set up Rajasthan State Wide Area Network (RajSWAN) to modernise the communication infrastructure with an aim to improve the administrative efficiency and effectiveness. This project aims at creating vertical and horizontal communication network by linking 32 District head-quarters and 241 Tehsil head-quarters with State head-quarter. Horizontal connectivity would be provided to cover District offices at District head-quarters and Tehsil headquarters. The network would provide data, voice and video communication facilities and link together District & Tehsil administrative offices, DLOs, PRIs and e-Mitra kiosks, etc. State Service Delivery Gateway: This project is being done under NeGP. Interim gap report prepared by IL&FS was approved by Government of India and KPMG has been engaged as Consultant for phase 2 i.e formulation of RFP for selecting Implementing Agency

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to operationalise the State Portal and State Service Delivery Gateway. For implementation of State Service Delivery Gateway Agriculture Department, Social Justice & Empowerment Department (Scheduled Caste/tribes/Backward Classed), Medical Health & Family Welfare Service, Horticulture, Rural Development, Employment, Education Department and PHED, have been selected for computerisation. Innovative Projects SUGAM: Public Service Delivery application being taken up in collaboration with NIC to provide Single-window system for delivery of government services, Web-enabled Public Grievance Monitoring and Redressal and State-level Call Centre to provide Government services and to function as help desk / centre for applications related to Public Grievances and RTI queries. Reimbursement for Indira Gandhi Open National University’s courses: With a view to encourage IT skill development in Government sector, Government of Rajasthan has decided to reimburse the fees, as per the guidelines issued by the State Government, to government personnel successfully completing MCA, BCA and Certificate courses in I.T. ‘Knowledge Centers’ for training on IT and soft skills are being set up in Government Colleges in partnership with private sector. Rajasthan Knowledge Corporation Limited (RKCL): RCKL has been set up in the State with an aim to provide IT education in remote rural areas of the State thus bridging the digital divide and providing a solution to the last mile connectivity issue. Computerised Career Counseling: It is a central gateway to provide information pertaining to various courses, their admission criteria, fees structure, employment opportunities, seat availability etc. available in the State to the State’s rural and urban student population. Bharat Nirman Rajiv Gandhi Sewa Kendra: In order to provide IT and IT enabled services in the rural areas of the State, the state government has launched a unique scheme which is the

Providing citizen services in a friendly, transparent manner with the help of ICT and with ease of operations is the foremost agenda of the State Government. However, The State Government is also conscious of the fact that the delivery of services to the citizens on an end to end basis requires not only Business Process Engineering but also Government Process Engineering comprising changes in Rules, Acts and Circulars. The State Government has already started working towards this and has already issued directions to issue circular to issue Bonafide Resident with Digital Certification through kiosks. Tanmay Kumar Secretary – IT&C Government of Rajasthan

first of its kind anywhere in the country. The State Government would setup 249 such kendras throughout the state at all the Block Headquarters. These centres would provide Government to Citizen services such as depositing of bills of various types. Bus/train ticket, copies of revenue records (Jamabandi) etc. Besides these services, these centres would also get linked with EDUSAT and GRAMSAT and provide Knowledge regarding their programmes to the rural population. These centres would impart training in IT and act as a nodal centre for computerization initiatives at the Block level. A model CSC is to be set up at each of the Rajiv Gandhi Sewa Kendra. \\


eGov-Feb-2010-[36-38]-Rajasthan On the Path of e-Revolution-Ashok Gehlot