eGov-Dec-2011-[26-29]-CMO-Chies Minister Online.

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special feature

CMO – Chief Minister Online Use of ICT for better workflow management has enabled the Gujarat CMO to bring new efficiencies in its operations. Schemes like SWAGAT are popular with citizens. The models of service delivery implemented by the state are winning accolades at national and international levels By Anand Agarwal

T

he Chief Minister’s Office (CMO) is the fulcrum around which any state government revolves. It provides secretarial and administrative assistance to the Chief Minister, keeps track of actual implementation of the promises that the CM has made to the electorate, and it also plays a role in developing coordination between different arms of the government. An efficient CMO can contribute greatly in improving the overall standard of governance in the state. In keeping with the dynamic and tech-savvy image of the Gujarat Chief Minister Narendra Modi, the state CMO is a picture of efficiency. It is the first CMO in the country to have received ISO 9001 certification (for Quality Management Systems). 80 percent of the operations are paperless. The Gujarat CMO is involved in managing SWAGAT (State-Wide Attention on public Grievance by Application of Technology), which is an application for grievance redressal, and the Gujarat State portal (www.gujaratindia. com). The CMO has also been instrumental

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egov / www.egovonline.net / December 2011

A SWAGAT session in progress

in implementing an Integrated Workflow and Document Management System (IWDMS) that has resulted in considerable improvements in efficiency. It has also improved transparency and enabled better monitoring of the progress

of individual files through the administrative hierarchy.

360° Web Presence The CM’s official website is the central hub of


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