AWARDS
1
PUBLIC SECTOR
Monofeya Portal
CITIZEN CHOICE #1
IMPLEMENTING AGENCY Monofeya Governorate OBJECTIVES Provide full information and data about the governorate Simplify citizen service delivery system Provide data necessary for decision-making process
CITIZEN
M
onofeya is the first governorate in Egypt to apply the electronic system in performing services to its citizens. The Monofeya Portal (www.monofeya.gov.eg) is an example of the e-Government adopted in Egypt to overcome nepotism, jobbery, waste of time and money, traffic and the accumulations of citizens in the governmental authorities to get their services. The idea of establishing a specialised governmental portal came true to overcome the red tape. The portal is considered as a civilised media interface on which the citizen could realise the efforts of development and projects which are planned to be established in all fields in different areas of the governorate and to achieve the best performance of interactive services. The citizen can be well-informed by the newly- enacted local laws, taxes through legal partition on the portal. The investor can find easily the appropriate place and conditions required to start his project and factors of success and all information needed from the governorate by feasibility studies made by specialists. All the news and information about the different sectors of the governorate are updated daily. The services rendered through the system are increasing remarkable that shows the progressive demand of the citizens. Database reports are taken regularly to be used as an indicator to the leadership in drawing the annual development plan.
OUTCOME Number of rendered services increased from 17 to 381 Citizens are regularly updated about the stages of processing their services
ISSUANCE of Birth & Death Certificates
CHOICE #2
T OUTCOME Simplicity of the initiative received citizen and print / electronic media appreciation Achieved complete disintermediation Good level of transparency in service
22
he citizens of Hyderabad are issued birth and death certificate through alternate channel through the e-Seva centers with door delivery or delivery at e- Seva centers. Citizens can submit applications at any e-Seva center or apply online. The target is the citizen and their family members living anywhere in the world whose birth/death occurred in GHMC area. Zero additional expenditure is incurred on the initiative by GHMC or e-Seva. For any delay in the service, the citizens are compensated for delay in service at the rate of Rs 50 for each day’s delay. The citizens are not required to visit the GHMC for collecting the certificates, the applications can be submitted at any e-Seva center or through the website (www.ghmc.gov.in) or (www.esevaonline.com) and receive certificate at door step anywhere in the world or it can be collected at e-Seva center. Applicant details are posted to GHMC online. All services connected with birth and death certificates such as copies, corrections, non- availability certificates are provided. Automatic SMS are sent to the citizens as soon as certificate is printed. The service is available across GHMC and citizens world over can access the services online.
egov / www.egovonline.net / august 2010
IMPLEMENTING AGENCY Greater Hyderabad Municiapl Corporation OBJECTIVES Ensure complete disintermediation, transparency and citizen empowerment in civic service. Achieve citizen satisfaction in service delivery Optimum utilisation of existing IT infrastructure