AWARDS
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GOVERNMENT TO GOVERNMENT
eOFFICE: Apply governance IMPLEMENTING AGENCY Aarogyasri Health Care Trust OBJECTIVES Create an effective office management system Enhance productivity Enable prioritisation of work Improve efficiency and bring effective administration Data storage and retrieval
CITIZEN CHOICE #2
OUTCOME Enabled proactive disclosure of information by government departments through the user friendly Content Management System Better management of request for information by all public authorities Effective monitoring of RTI implementation
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CITIZEN CHOICE #1
he Aarogyasri Trust has initiated the automation of this process of policy formulation and decision making by effectively using ICT. Aarogyasri Trust has chosen e-Office application as an ICT tool to achieve seamless integration of work between departments. Since the Trust is actively engaged with the Andhra Pradesh government for providing healthcare facilities to the citizen, it also needs to deal with a huge volume of data all of which form an important input to decision making and policy formulation for the organisation. With the implementation of the e-Office solution, the organisation aims at making its services more accessible. The project also aims at bringing in more transparency, accountability and efficiency in delivery of healthcare services to the citizen. The office automation application also defines the workflow for the trust and integrates around 39 department functions, including field operations, vigilance, claims, pre- authorisation, accounts, human resources, and last but not the least, public grievances. This has enabled the trust to deal with the huge challenge of implementing the complex Arogyasri healthcare scheme across 23 districts. The application also has an HR module and a dash board that helps in periodic monitoring of departments, divisions and units to give a clear status of various files in the form of visual alerts at the selected organisation level.
OUTCOME Seamless integration of all department functions across 23 districts Better interdivisional interface through knowledge sharing, efficient interaction, creation, movement, tracking and disposal of files Better decision making ability
RTI Central Monitoring Mechanism
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n its bid to ease mounting pressure on its officials for furnishing information under the RTI Act, the Central Monitoring Mechanism implemented by the state government is an example of how IT can be used for information management and meeting greater need of governance and citizen service. Coupled with its seek and search option, the solution serves as a one point information base for all public authorities in Orissa, providing information to everybody at the click of a button. The project also aims to ensure maximum dissemination and use of information under the Act by all target users—public authorities, Public Information Officers (PIO), First Appellate Authorities (FAA), APIOs and citizens. This RTI intervention has also been able to trigger the need for information management system and e-Records that is driving the paperless office concept in the state machinery. Taking the initiative further the state government is looking at connecting 25,000 offices into a single network, including 38 departmental public authorities, 30 districts, 314 blocks and 316 Tahasils level PIOs. The project presently serves the needs of over than 1,500 offices that are connected to system ensuring compliance to the RTI Act, 2005. It also has a public feedback mechanism that enables citizen post their comment on each of the government data made public.
egov / www.egovonline.net / august 2010
IMPLEMENTING AGENCY Information and Public Relations Department, Orissa OBJECTIVES Provide single point access to all RTI related information catering to section 4, 6, 7 and section 25 of RTI Act, 2005 in a uniform manner