eGov-Aug-2010-[10-11]-eINDIA 2010 Awards-GOVERNMENT TO BUSINESS

AWARDS

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GOVERNMENT TO BUSINESS

e-PROCUREMENT of Goods, Works and Services IMPLEMENTING AGENCY Mahanadi Coalfields Limited & NIC OBJECTIVES  Better transparency in procurement process  Reduction in procurement cycle time  Standard-based, uniform tendering system across the company

CITIZEN CHOICE #2

OUTCOME  Coverage of over 80 percent services provided to various customer segments of the corporation  Improvement in investor service facilities  Better transaction and work flow management

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CITIZEN CHOICE #1

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s the name suggests, the project aims at automating the procurement process at the Mahanadi Coalfields Limited, a Mini Ratna PSU and fully owned subsidiary of Coal India Limited (CIL). The web-based e-Procurement system enables MCL to improve its purchase decision making process, thereby helping it finalise contracts and procurement of materials much faster. The system includes tendering models for all three types of procurements—services, works and goods.

With the MCL e-Procurement process allowing automatic technical and commercial evaluation of the bids, the system also helps the organisation completely do away with the subjectivity in the procurement judgment. This has helped MCL bring in more transparency and reduce the number of complains and other complications in the tender evaluation process, resulting in faster decision.

The e-Procurement system has also helped MCL increase its supplier and bidder base, which has in turn helped the organisation prevent unethical business practices in tendering and cartelisation of vendors. With the e-Procurement system reducing the paper work and manual computational process drastically, the system has also helped MCL reduce clerical mistakes in computation. This has helped the organisation further reduce the overall cost of procurement process. MCL claims that the process complies with the IT Act 2000, CVC guidelines and the procurement manuals of Coal India Limited.

OUTCOME  Reduction in average procurement cycle time from 120 days to 30 days  Increase in bidder base  Reduction in paper work, manual computational process and human errors in evaluation process  Reduction in overall cost of procurement

DIGITAL MIDC Single Window Clearance System

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he Single Window Clearance (SWC) system is an initiative to provide digital interface to all the stakeholders of MIDC –from information to guidance and complete online application process that includes filling of forms, submission, tracking, interaction, and approval facility.

The web-based solution aims at making it easier for potential investors to seek various clearances and approvals with minimum number of visits to MIDC & other department offices, thereby making Maharashtra a better business investment option.

Overall the solution has three basic components—web-based SWC, file tracking application and backend transaction processing engine that enables transaction and workflow management. It also intends to integrate the Land Management System and the Building Permission Application Management System to provide seamless service to its customer and other stakeholders and allows new customers to make online application for land. Once the plot is allotted, the customer becomes eligible to avail of the full gamut of services. The solution is a modular one and can easily be configured for various services and hence is a replicable and scalable model. Currently MIDC is expanding the services module to include other government departments like Pollution Control Board and the Directorate of Industries. The portal also provides a single window view for the approvals and clearances required.

egov / www.egovonline.net / august 2010

IMPLEMENTING AGENCY Maharashtra Industrial Development Corporation (MIDC) OBJECTIVES  Create a single window system for investors support and clearance in Maharashtra  Automated tracking of files and approval status

GOVERNMENT TO BUSINESS

CITIZEN CHOICE #3

OUTCOME  Better verification of returns filed by the industries and mines  Facility to adjust multiple orders with single payment instrument, and single order with multiple payment instruments  Faster dispatch and availability of Cess Orders

AWARDS

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WATER Cess for Pollution Control Board

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he project has been initiated to automate the various processes of the Rajasthan State Pollution Control Board like tax collection on the consumption of water by industries or mines for different purposes and automatic allocation of unique assessee number to each company.

The system has enabled industries and mines to file their monthly water consumption details—metered/ non-metered and payment details—online. The process is followed by verification by all 13 regional offices of the state pollution control board and the data is uploaded on the central server at the head office enabling Cess Incharge in correctly assessing their values and comments. This not only helps levy of correct cess rates based on the purposes of use, the system also helps the Pollution Control Board generate monthly Cess Orders.

For the small scale Industries (SAS), the solution provides for a platform through which they can evaluate the Water Cess returns they have to pay to the Board on the annual basis. This eliminates the hassles for the industries to visit Board or Board Officials for the returns related queries. Since the system covers nearly all activities covering the key process of the Pollution Control Board, it can be easily adapted by other State Governments with minor customisation.

IMPLEMENTING AGENCY Rajasthan State Pollution Control Board & NIC OBJECTIVES  Facilitate industries and mines to fill online water consumption details  To get exact status of rate applied, interest and penalty imposed, rebate and advances received  Reconciliation of money and monitoring pendencies, dues at a glance

e-TAX Administration Programme IMPLEMENTING AGENCY Department of Commercial Taxes, Kerala OBJECTIVES  Shift from adversarial and antagonistic approach towards tax payers and build a partnership based on trust  Computerise all critical activities of the department to improve efficiency  Remove user interface with the tax officials

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JURY AWARD

he Department of Commercial Taxes is the major source of revenue to the Government of Kerala, accounting for three-fourth of its revenues. The Department caters to 160,000 traders (tax payers) through 431 offices across the state. Traditionally, tax collection had the image of being corrupt with cumbersome procedures. KVATIS is the application software developed and deployed by the department to facilitate tax administration which can be accessed through the state commercial tax department website <gateway www.keralataxes.gov.in> .

The tax payers do not have to go to the Commercial Tax Offices to file their returns. Instead, the solution allows them to file e-Returns complete with invoice details enabling state government officials to verify return documents online. Earlier dealers had to submit challans or cheques along with their returns in their respective offices. Now the web application of the department is integrated with those of the banks to enable payment online. For those who do not have access to internet facilities, Akshaya Centres in the state have been authorised to file returns and effect e-payments.

The user has a hassle free experience and the government has the advantage of realising the revenue instantaneously instead of waiting for the cheques and DD’s to be encashed.

OUTCOME  User friendly filing process  Scrutiny of returns made easy  Tax collection up by 14 percent—from Rs 11,571 crore in 2008-09 to Rs 13,200 crore in 2009-10  Rich data bank of dealer transactions making cross verification easy

august 2010 / www.egovonline.net / egov

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