C O M P A N Y PROFILE O F 2023 efs.group@efsme.com www.efsme.com EMAIL P : +971 4 457 7500 F : +971 4 457 7501 CONATCT PO Box 73565, 3rd Floor, Bldg # 1, Makateb 16 Dubai Production City, Dubai, UAE HEAD OFFICE EFS Facilities Services Group Ltd.
t a b l e o f Contents Introduction welcome to EFS FACILITIES We o er integrated facilities management services from design and development to operational performance assessment, review, stabilization, and transformation.
Global Overview Sectors & Verticals Get In Touch Services at a Glance Clientele Why Choose EFS EFS FM Frameworks & Standards Our Systems & Processes Our People – Our Assets Leadership Team – C Suite Management Team Awards & Accolades 03 04 06 07 09 11 12 14 15 16 17 18 ............. We believe in a well-structured transformation by highlighting better strategies. A credible and award-winning integrated facilities management services management provider actively serving 22 countries across the Middle East, Asia, Africa and Europe
SERVICES GROUP
VISION MISSION VALUES
To be the preferred facilities management service provider of choice
To ensure superior service delivery by engaging stakeholders to take ownership and building a sustainable enterprise
OUR INDUSTRY-READY APPROACH
Honesty, Integrity, People's Wellbeing, Transparency, Trust, Progression & Development, Corporate Social Responsibility, Teamwork, Enterprise ownership, Innovation, Mutual Respect, Diversity & Inclusion
Tariq Chauhan - Group CEO
Our brand is synonymous with outstanding teamwork, high client retention, and service excellence.
We firmly believe that sustainability is key to our success, which is why we have consistently emphasized our mantra of Structure, System, and the People First Approach.
Our commitment to sustainability is reflected in every aspect of our operations, from design to implementation and the way we prioritize our people.
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GLOBAL OVERVIEW
22 years in the region Managing 25,000 Workforce spanning 42 Nationalities 2 BILLION USD BACKLOG 38 OPERATING COMPANIES THE STRENGTH OF OUR PIPELINE AND THE CONFIDENCE OUR CUSTOMERS HAVE IN OUR ABILITY TO DELIVER OUTSTANDING RESULTS. WITH 38 OPERATING COMPANIES SPREAD ACROSS THE GLOBE, WE HAVE A TRULY INTERNATIONAL PRESENCE THAT ALLOWS US TO SERVE CUSTOMERS IN DIVERSE MARKETS AND REGIONS. COUNTRIES ACROSS MIDDLE EAST, AFRICA, ASIA AND EUROPE 500+ 75+ 97% PRESTIGIOUS CLIENTELE CONSISTING OF Government & Multinational Corporations MILLION SQ. M. MANAGED SPACE Managing an area of more than 75 million sq meters. CLIENT RETENTION RATE Our client retention rate is a testament to our commitment to building long-term relationships and providing exceptional value to our customers. Integrated Facilities Management Specialized Services Sta ng Solutions Security Services GLOBAL 5 SECTORS OVERVIEW DELIVERING OVER �� SERVICE LINES WITHIN Leisure & Hospitality ACROSS �� BUSINESS VERTICALS 22 COMMITTED FOR WORLDWIDE IMPROVEMENT 04
FOOTPRINT
We are delivering sustainable services with 25,000 Workforce across Middle East, Africa, Asia & Europe while managing an area of more than 75+ million sq meters. We are currently serving in 22 countries with 38 operating companies and are serving 500+ prestigious clients with 75 plus service lines.
OUR BRANDS
HEAD OFFICE
Duba i, UA E
Middle East
Ba hr a in
Eg y pt
Jorda n
K ing dom of Sa udi A r a bia
Africa
Ethiopia
Kenya
Morocco
Nigeria
Kuwa it
Leba non
Oma n
Qa ta r
United A r a b Emir a tes
Tur kiye
Asia
Ba ng la desh
India
Pa kista n Sr i La nka
S udan
Tunisia
Mauritius
Europe
Ma lta
THE WORLD MAP IS FOR ILLUSTARTION PURPOSE ONLY
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GET IN TOUCH
GROUP
EFS FACILITIES SERVICES GROUP LIMITED efs.group@efsme.com
AL AIN
EFS FACILITIES MANAGEMENT SERVICES L.L.C. efs.group@efsme.com
JEDDAH
SAUDI EFS COMPANY LIMITED efs.ksa@efsme.com
QATAR
EFS FACILITIES SERVICES QATAR W.L.L. efs.qatar@efsme.com
JORDAN
DUBAI
MIDDLE EAST
EFS FACILITIES MANAGEMENT SERVICES L.L.C. efs.dubai@efsme.com
BAHRAIN
EFS FACILITIES SERVICES BAHRAIN W.L.L. efs.bahrain@efsme.com
AL KHOBAR
SAUDI EFS COMPANY LIMITED efs.ksa@efsme.com
KUWAIT
EFS FACILITIES SERVICES GTC efs.kuwait@efsme.com
EFS FACILITIES SERVICES GROUP LIMITED / EFS INVESTMENTS JORDAN L.L.C efs.jordan@efsme.com
MAURITIUS
EFS FACILITIES SERVICES INDIA PVT LIMITED efs.india@efsme.com
MOROCCO
EFS FACILITIES SERVICES MOROCCO L.L.C. efs.morocco@efsme.com
KENYA
EFS FACILITIES SERVICES KENYA LIMITED efs.kenya@efsme.com
NIGERIA
EFS FACILITIES SERVICES NIGERIA LIMITED efs.nigeria@efsme.com
ABU DHABI
EFS FACILITIES MANAGEMENT SERVICES L.L.C. efs.abudhabi@efsme.com
RIYADH
SAUDI EFS COMPANY LIMITED efs.ksa@efsme.com
LEBANON
INDIA
EFS FACILITIES SERVICES MAURITIUS LIMITED efs.mauritius@efsme.com
BANGLADESH
PAKISTAN
EFS FACILITIES SERVICES PAKISTAN PVT LIMITED efs.pakistan@efsme.com
EFS FACILITIES SERVICES BANGLADESH PVT LIMITED efs.bangladesh@efsme.com
MALTA
EFSIM STAFFING SOLUTION Consultant.CC@efsme.com
EUROPE
OMAN
EFS FACILITIES SERVICES LIMITED L.L.C.
EFS FACILITIES SERVICES LEBANON SARL efs.lebanon@efsme.com efs.oman@efsme.com
TUNISIA
EFS FACILITIES SERVICES TUNISIA LIMITED efs.tunisia@efsme.com
EGYPT
EFS FACILITIES SERVICES EGYPT LIMITED efs.egypt@efsme.com
SRI LANKA
EFS FACILITIES SERVICES LANKA PVT LIMITED efs.lanka@efsme.com
EFSFacilitiesServicesGroup efsme efs-facilities-services-group peopleofefs www.efsme.com
AFRICA ASIA
FOLLOW US VISIT US 06
SERVICES AT A GLANCE
We are one of the few facility management companies that curate, manage, and execute facility management frameworks to enhance performance and maximize the lifecycle of your assets.
Integrated Facilities Management Ser vices Property Management S u sta i n a b ili t y a n d E n v i r o n m e n t E n e r g y Co n s u l t a n c y Sm a r t I o T S o l u t i o n s R e cyc li n g S o l u t i o n s Sm a r t B u il d i n g Acc r e d i t a t i o n s E S G Co m p li a n c e
Leasing Management 08
CLIENTELE WORLDWIDE
EFS IS A PARTNER OF PREFERRED CHOICE TO OVER 200 FORTUNE 500
MULTINATIONALS AND THE MAJOR REGIONAL AND LOCAL GOVERNMENT
CLIENTELE worldwideIntegrated Workplaces Banking Education Retail Residential Healthcare Master Communities Hospitality Mixed-Use Developments Aviation Oil & Gas Industrial Public Sector 10
ENTITIES
Why Choose EFS
A provider of Preferred Choice
Why Choose EFS – A provider of P r e fe r r e d Ch o i c e
Risk Management
Ser vice Innovation
Client Engagement
Technolog y
Integration
Costs
Optimization
Flexibility Compliance
Value Proposition
Operational Excellence
Our proven track record of having delivered state-of-art services to some of the largest and prominent local and multinational clients in the region in the last 22 years, reassures our clients of our commitment by demonstrating our results through Quality, Integrity and Partnership having 97% client retention EFS’ clients are assured of asset longevity and sustainable service delivery at reasonable costs as tangible benefits
Demonstrated improvement in the total cost of operations through efficiencies
State-of-art training and certification programmes have enhanced the knowledge base of our proficient FM Personnel who possess several decades of collective FM experience
Ensured the longevity of assets through our stringent and periodic schedules and maintenance plans
Achieved a client retention rate measuring over 96%, outperforming industrial benchmarks
Advanced Integrated Management System including policies, procedures, structures and systems as per the existing IMS mechanisms for each client
Exceptional record of employee retention due to strong employee engagement and People First policy
Strong Adherence to local and regulatory compliance requirements through governance and transparency
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EFS Facilit es Services Group
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FRAMEWORKS & STANDARDS
FACILITIES MANAGEMENT FRAMEWORKS SERVICE EXCELLENCE CENTRALIZED SUPPORT SERVICES Intelligence without ambition is a bird without wings Airpor t/Aviation Healthcare Retail Transpor tation Master Communities Oil & Gas Mixed-Use Development Hospitality Integrated Workplace Industrial Educational Banking Telecom Residential GLOB AL STANDARDS APPA SFG20 BICSc NHS HTM NEC ASHRAE WHO SIRA ACCREDITATIONS HACCP JCI DM GBAC KHDA MEMBERSHIPS & CERTIFIC ATIONS IFMA MEFMA ISO USGBC IRATA BSC RICS ISSA MEP & HVAC Maintenance Catering & Hospitality Ser vices Pest Control Ser vices Housekeeping Civil Works Laundr y Ser vices Waste Management & Shredding Landscaping & Gardens Maintenance Specialized Ser vices Space Management Third Par ty Testing & Cer tifications Security Ser vices Reception/Concierge Office Supply Facade Cleaning Transpor tation & Fleet Management Disinfection, Deep Cleaning, Sanitization, Microbiological Testing Learning & Development IMS HR – Competency Industrial Supply Chain & Procurement IT Finance Legal & Compliance Intelligent Command Center (CAFM) EFS Facilities Services Group has a proven track of reliability and excellence Our goal is to drive maximum benefits of facility management services for our clients. NADCA NPMA 13 Public Sector ILO
We aim at executing strategies that sustain stringent procedures and operations aligned with the safety standards.
Systems & Processes
Our Systems & Processes
Our Integrated Management System (IMS) consistently enhances EFS’ internal processes and improves standards to meet the client's operational requirements
QMS ISO 9001:2015 (Quality Management System)
and ISO IEC 27001:2005 (Information Security System)
Our Human Resources develops and manages our People First Culture; and working across key areas of human resource information systems, employee relations, training and development, performance management and employment
Our HSE Management System is accredited by competent certifications which include:
OHSAS ISO 45001:2018 (Occupational Health & Safety),
EMS ISO 14001:2015 (Environmental Management System)
Our latest technologies such as FMPro and Oracle platforms give clients high end customer user experience through data management and reporting along with insights into outstanding actions and escalations, as well as benchmarking on performance and deliverables
Our Centre of Excellence is accredited by Knowledge and Human Development Authority and the British Institute of Cleaning Sciences (BICSc) to delivers the best state-of-art in-house as well as external professional, management development and FM training programs across key OPCOs
Our Service Assurance Department is constantly striving to improve and advance service levels through quality training, implementation and regulation of policies and procedures and internal audits
Our Internal Audit Function consistently ensures complete e cacy of operating e ectiveness of internal controls.
EFS Facilit es Serv ces Group
Integrated Management Systems (IMS) Technology
Human Resources
Learning & Development
Service Assurance Risk Management HSE
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WE VALUE OUR EMPLOYEES
EFS is one of the fastest-growing companies in the Middle East, Africa, Asia & Europe. It is wholeheartedly accepted that we have seized such a global opportunity with the help of determined and committed employees from 42 plus nationalities. We believe in promoting a work environment and corporate culture where our employees’ well-being and growth come first.
Leadership & Mentoring
We create an atmosphere of mutual trust and comfort through mentor ng and Leading by Examp e
Value System
Our core values are embedded across all levels of the organization
Employee Engagement
We strongly encourage work -life balance and prov de the right conditions at workplace for our sta to be self-driven, high y mot vated and committed
Performance Management & Rewards
Our KPIs are developed to encourage accountability & responsibility through our e cient Performance Management Program
Service Excellence
Our wel -trained and equ pped team cons stently meet and manage client expectation through a client-centr c approach and robust and specialized competenc es
Learning & Development
We provide holistic trainings to our sta to ensure consistency in our service delivery through diverse and accred ted n-house training and talent programs
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T N E M T I U R C E R R E T E N T I O N
HONESTY
TEAMWORK
TRUST INTEGRITY INTEGRITY MUTUAL RESPECT PEOPLE’S WELLBEING INNOVATION CORPORATE SOCIAL RESPONSIBILITY
DIVERSITY & INCLUSION PROGRESSION & DEVELOPMENT TRANSPARENCY
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People First
Leadership Team C Suite
Tariq Chauhan is a seasoned professional entrepreneur and a Harvard Alumni, with over three decades of experience in leading profitable business ventures including an impressive portfolio of acquisitions to his credit. He is backed by vast cross-industry experience specific to two decades of international banking. He has also multifaceted leadership roles including board positions in companies and investment funds. At the helm of EFS for over a decade, the company has achieved a sustained double-digit growth year after year, with a remarkable USD 2 billion in contracts under its belt
Satinder Singh is a key veteran and has been with EFS for over two decades since its inception. He has extensive experience of MEP and specialist systems in diverse public & private organizations. He has over two decades of facilities management experienceincluding operations, transition management processes, audits, mobilization plans in global markets across business vertical like Banking, Healthcare and Aviation. At EFS, Satinder strengthens the capabilities of the organization as a strategic leader and technical expert to enhance operations for service excellence.
Salah El Tawm is a qualified MS Engineer, with a stellar track record of professional Facilities Management regionally. He is a certified LEED Green Associate with progressive global experience in Facilities Management across multiple Industries and has multi-disciplinary expertise in Contract Negotiation and Management, Supply Chain, Facilities Management, Business Strategy, Sustainability & Energy Management, Operations Management, and Budget Control. Salah has been an integral part of EFS for more than a decade. He heads First Resort and the Bio Clean division for EFS group.
Salim Baig is among EFS’ longest tenured professionals with more than a decade of experience in progressing through senior roles in the operations, project and fit-out management departments. He has over two decades of multinational corporate experience with leadership stints served at prestigious multinational firms. At EFS, Salim currently oversees EFS’s overall Business Development and Operations Management across key markets in Saudi Arabia and Pakistan.
Taher Jhanjharya is a CPA (USA) and a management graduate from the Indian Institute of Management (IIM). He is an experienced finance professional with over a decade of global experience across Canada and UAE managing core finance and investment functions including investor relations, financial planning, banking & treasury management, investments, acquisitions and systems and risk management. Taher has been an integral part of EFS for over a decade and has progressed through multiple levels with an integral role in the innovation agenda of the company.
Bassel Ghoubar is an associate member of the Dubai International Arbitration Centre (DIAC) and holds a Bachelor’s degree in Law. Bassel is a highly accomplished legal professional with almost two decades of experience in litigation and general practice including but limited to civil, commercial, corporate, real estate, criminal cases at di erent litigation proceedings. Bassel has in-depth knowledge of business and corporate law when drafting and analyzing various legal documentation. For over four years, as a legal counsel he directs and advises on compliance and legalities across all the operating companies.
Saima Ahmad is a self-driven professional with robust knowledge of Human Resource Management. She brings with her almost two decades of industry experience in core HR functions including talent management, recruitment, administration, employee relations and engagement. At EFS, she hones the global HR team to provide seamless solutions for EFS across the Middle East, Africa and South Asia.
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SATINDER SINGH TARIQ CHAUHAN CHIEF OPERATING OFFICER BANGLADESH, UAE & INDIA
SALAH EL TAWM CHIEF OPERATING OFFICER FIRST RESORT INTERNATIONAL
MIRZA SALIM BAIG CHIEF OPERATING OFFICER SAUDI ARABIA & PAKISTAN
TAHER JHANJHARYA GROUP CFO GROUP CEO
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BASSEL GHOUBAR GROUP LEGAL COUNSEL SAIMA AHMAD GROUP DIRECTOR HUMAN RESOURCES
Management Team
ABDULLAH ALZAID
SENIOR DIRECTOR - OPERAT ONS SAUDI ARAB A
AVAL SETHI EXECUTIVE DIRECTOR OPERATIONS
ABU DHABI
MUHAMMAD NOOR DIRECTOR BIDS & PROPOSIT ONS
ASHISH BHATIA CH EF OPERAT NG OFFICER INDIA
NAJWA MAKHLOUF GROUP DIRECTOR QUALITY ASSURANCE
ABDULLAH MAREI SEN OR GENERAL MANAGER OPERATIONS – QATAR & BAHRAIN
ANANYA MUNDAKAL SENIOR GENERAL MANAGER TALENT DEVELOPMENT
SUDHESH BHASKARAN GENERAL MANAGER F RE PROTECT ON & MANAGEMENT SOLUT ONS
KHURRAM NAZEER SENIOR GENERAL MANAGER DIG TAL TRANSFORMATION
SALIL GUPTA SENIOR DIRECTOR OPERATIONS
NASR FAWZI DIRECTOR OPERATIONS - KUWAIT
SAAD YOUSUF DIRECTOR - GROUP TRANSITIONS & OMAN OPERATIONS
KAMAL ZAHRAN REG ONAL DIRECTOR EGYPT, JORDAN, LEBANON & RAQ
SARIKA SINGH SEN OR GENERAL MANAGER NTERNAL CONTROLS & RISK
JOEL D’SOUZA GENERAL MANAGER STAFFING SOLUTIONS
SANTOSH PATHAK SENIOR GENERAL MANAGER SECUREPLUS & EFS LIV NG
AMIN RAZWANI GENERAL MANAGER EFS M RECYCLING & WASTE MANAGEMENT
SRUTI KARTHIK GENERAL MANAGER CORPORATE OFF CE
TARUN ROCHWANI DIRECTOR PROCUREMENT & SUPPLY CHAIN MANAGEMENT
SRINIVAS RAO DIRECTOR NFORMATION TECHNOLOGY
SHAJI SUDHAKARAN DIRECTOR OPERATIONS (BANK NG)
SAMAR SALIH
SENIOR GENERAL MANAGER FM PRO TECHNOLOGY SOLUT ONS
JOYVEER DUTT GENERAL MANAGER HSE
ARAVIND DINESH GENERAL MANAGER GROUP QUALITY & MS
JAOUAD BOUGRIN GENERAL MANAGER CORPORATE AFFA RS
ANISH JOSEPH GENERAL MANAGER OPERATIONS - BAHRAIN
IRFAN KHOKHAR COMMERCIAL CONTROLLER BUSINESS DEVELOPMENT
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AWARDS & ACCOLADES
Awards &
ACCOLADES
Awards & Accolades
Dubai Chamber of Commerce
2022 – Recognition for CSR practices at workplace
Forbes Middle East, UAE 100 Companies
2018 - Top 50 UAE Private Companies
BNC Publishing, Construction Business News, Construction Innovation Awards
2020 - Best FM Company of the Year
2019 - Best FM Company of the Year
2018 - Best FM Company of the Year
2018 - Social Responsibility
2016 - Leading FM Company of the Year
BNC Publishing, Construction Business News, Innovation in Facilities Management Awards
2022 - Innovative FM Company of the Year
ITP Publishing
2014 - Landscaping Company of the year
2013 & 2012 - MEP Company of the Year
2012 & 2011 - FM Company of the Year
Dubai Culture and Arts Authority
2022 – Partner Awards
Taqdeer Awards
2022 – Industry best labour practices and welfare
Expo2020 Worker Welfare and Privilege Card
2020 - Industry best labour practices and welfare
2018 – Industry best labour practices and welfare
CIPD Middle East
2021 – Highly commended Coaching and Mentoring Initiative
BNC Publishing, Innovation in FM Awards
2021 – Education Initiative of the Year
2021 – Technology and Innovation in FM
2021 – Highly commended, CSR Initiative of the Year
TahawalTech.com CIO 300
2021 – Executive Awards MENA
Dubai Quality Awards 2020
2020 – Dubai Quality Appreciation Award
GCC GOV HR Awards 2020
2020 - Organization of the Year for the Best Happiness Initiative – Private Sector
Sheikh Khalifa Excellence Awards
2022 - Silver Award for Business Excellence
2020 - Silver Award for Business Excellence
2018 – Silver Award for Business Excellence
Security Industry Regulatory Authority
2020 – Best security practices in Dubai during the pandemic
Expo 2020
2021 – Worker Welfare
2019 - Winner of the Worker Welfare Initiative of the Year, Better Together Awards
Highly Commended Service Provider of the Year, Better Together Awards
Forbes, Middle East
2022 - Top 100 CEO’s in the Middle East
2021 – Top 100 CEO’s and Executives in the Middle East
2019 - Top 50 CEOs and Executives in the Middle East
Forbes, Top Indian Leaders in the Arab World
2019 – 5th Rank
2018 – 10th Rank
2017 – 6th Rank
2016 – 10th Rank
2015 – 11th Rank
2014 – 25th Rank
BNC Publishing, Power Hour List
2022 – 10th Rank
2020 – 12th Rank
2019 – 17th Rank
2018 – 60th Rank
BNC Publishing
2022 – Innovative Leader of the Year, Innovation in FM Awards
2021, 2022 – 2nd Rank in CBNME FM Power 30
2020 – Industry Leader of the Year, Innovation in Construction and FM Awards
2019 - Entrepreneur Middle East, Enterprise Agility Awards, Innovation in FM
2017 – Responsible Leadership
LinkedIn Awards
2017 - Social CEO, MENA Talent Award
ITP Publishing
2015 - Top CEO
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EFS Facilities Services Group
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Thank You
