Follow Us: August 2023 NEWSLETTER Issue - 23 Volume - 08
Training Category - Soft Skills
• Customer Centricity…………………………………………………………………………………………………………04
• Workplace Ethics………………………………………………………………………………………………………………..05
• RATER Model of Customer Service…………………………………………………………………..…………06
• 6-60 Mins-Time Management…………………………………………………………………………………….07
Training Category - Soft Services
• BICSc Cleaning Practices….……………………………………………………………………………………………09
• BICSc Practitioner License……….………………………………………………………………………………….…..10
• Standards of Cleaning……………………………………………………………………………………………………….11
• BICSc Principles of Cleaning…………………………………………………………………………………………..12
• Equipment Storage & Color Coding……………………………………………………………………………13
• Toilet Cleaning……………………………………………………………………………………………………………….14-15
• BICSc-on-the-Job………………………………………………………………………………………………………………16
• Bodily Fluid Spillage(SEED)………………………………………………………………………………………………17
• Chemical Spillage………………………………………………………………………………….……………………………18
• Cleaning Best Practices…………….……………………………………………………………………………………..19
• BICSc Theory Training(SEED)…………………………………………………………………………………………20
• BICSc On-the-Job(SEED)………………………………………………………………………………………………...21
• BICSc Certification Training……………………………………………………………………………………………22
• BICSc Practitioner Training(SEED)………………………………………………………………………………23
• BICSc License to Practice ……………………………………………………………………………………………….24
• Store Arrangement…………….……………………………………………………………………………………………..25
• BICSc Color Coding…………………………………………………………………………………………………………..26
• Infection Control……………………………………………………………………………………………………….…………27
Training Category - Hard Services
• Centrifugal Chiller Survey……………………………………………………………………………………………….29
• HVAC Training(SEED)…………………………………………………………………………………………………………30
• MEP Training……………………………………………………………………………………………………………………….….31
• O&M Training(SEED)………………………………………………………………………………………….……………….32
Training Category – Others
• Cyber Security……………………………………………………………………………………………………………………..34
• Excel Training………………………………………………………………………………………………………………….……35
• CAFM Training(SEED)……………………………………………………………………………….……………………….36
for Table of Contents
2
Soft Skills
for
3
for ❑ Patience ❑ Personalization ❑ People First Policy “The3P’s of Customer Service“ AJCSH-Dubai Customer Centricity
4
It’s a business strategy that’s puts your customer first and at the core of your business in order to provide a positive experience & build long term relationship
✓ Keep sensitive information private
✓ Respect company property
✓ Adhere to rules
✓ Create an open line of communication
✓ Prioritize customers' needs
✓ Follow the dress code
for Workplace Ethics Mastercard-UAE
5
RATER Model of Customer Service
The model is easy to implement, as it requires minimal resources and time
▪ Assessing customer service quality
▪ Makes it easier to identify specific areas of strength and weakness
▪ Helps to get customer feedback for improvement
for
Qatar&Oman
6
DO: Track your time
DON'T: Procrastinate
Time Management Tips
DO: Set realistic goals
DO: Prioritize
DO: Include buffer times
DON'T: Multitask
Time Management - Pickle Jar Theory
for 6 to 60 mins Global
7
Soft Services
for 8
What is Cleaning?
Itisaprocessofremovingunwantedsubstances suchasdirt,infectiousagents,andotherimpurities fromanobjectorenvironment.
for BICSc Cleaning Practices UmmAlQuwainSchool-UAE
9
Provis,FirstResort,Amazon-UAE
C” comes before “D”
Clean first - Before disinfecting, use an all-purpose cleaner to effectively remove dust, debris, and other contaminants from the surface.
Disinfect second - Apply an EPA registered disinfectant onto the surface and keep in contact with the surface as per the dwell time required.
for BICSc
Practitioner License
10
for Standards of Cleaning NYUAD-AbuDhabi 11
for BICSc Principles of Cleaning Provis-Al-Ain
Mopping
12
Litter Picking Damp
Chemical Competency
Equipment Storage, Color Coding Keeping
Create
for Bloom&TaaleemSchools-RAK
storagearea clean&safe
awarenessfor chemical
Create
Usage
Safeworking environment 13
Toilet Cleaning
Objectives
Spray cleaning hard floor surfaces
Preparation of a microfibre
Reduced risk of cross contamination
Wash Basin Cleaning
Washing Surfaces
Washing surfaces will leave the surface clean and smear free. This skill applies to horizontal or vertical surfaces.
Training benefits: The surface will be left clean and smear free.
for OpusOmniyat-UAE
14
for BloomSchools-UAE Toilet Cleaning
15
BU12
Client Engagement
Compliance Standards
Best Practices
Do’s & Don'ts
British Institute of Cleaning Sciences
Helps to protect the Operative, Providing a Clean and Safe Environment; Preserving Assets; Promoting Sustainability; Producing Best Practice
for Bloom&TaaleemSchools-UAE BICSc-on-the-Job
d
16
Bodily Fluid Spillages
for HSBC,SEEDBatch 4-UAE
Client Engagement
Compliance Standards
Best Practices
Do’s & Don'ts
17
Chemical Spillage
for Amazon-UAE
18
Spills should be attended and cleaned up appropriately to reduce the level of infection over surfaces.
Inspection Techniques
Arranging storeroom
Storage of equipment
Color Coding
Chemical Competency
Principle: Cleaning Should Be Safe
❑ Ensure bottles are adequately labeled with clear instructions
❑ Ensure chemicals are clearly identified in terms of name and purpose of use
❑ Ensure to read the safety instructions before use
for AlFurqanSchool-UAE
Cleaning Best Practices
19
What are the different types of cleaning agents and chemicals used in the cleaning process?
for Mastercard,SEEDBatch 4-UAE BICSc Theory Training
20
Training Highlights
❖ Discuss internationally recognized standards to be followed in the cleaning services delivery
❖ Learn the different key principles of the cleaning
❖ Expand knowledge of health and safety aspects associated within the cleaning activities
❖ Provide insight into infection control and prevention
for BICSc On-The-Job SEEDBatch 4-UAE
21
BICSc Certification Training
PERSONAL PROTECTIVE EQUIPMENTS
Contaminatedsurfacesand equipmentmay potentially help with the transmission of germs
Mustidentifyfrequenthightouch points practice frequent cleaning
The cleaning must be done in a waythatisstandardised
for Provis-Al-Ain
Eye Protection Facial Protection Full Gown Hand Gloves Shoe Covers Hand Hygiene X X X X X X X X X X X X X X X X X X X
22
CLEANING&DISINFECTION
for ADIA,,SEEDBatch 4-UAE BICSc Practitioner Training 23
for Taaleem
BICSc- License to Practice 24
&BloomSchool-UAE
for AlHudaibiyaSchool-UAE Store Arrangement GOOD HOUSEKEEPING Place chemicals below chest level All Chemicals should be labelled
Items to be place at bottom 1 2 3 25
Heavy
Color Coding
for
BICSc –
26
OmarBinAbdalazizSchool-UAE
“Disinfection” isaprocessthat destroys/eliminates mostpathogenic microorganismsand reducethelevelof infection/contamination
for Infection Control & Prevention Mastercard-Global
27
“Cleaning” referstothe removalofvisible andinvisible soil/dirt.
Hard Services
for 28
Centrifugal Chiller Survey
for SheikhKhalifaHospital-UAE
29
for
30
HVAC Practical Training EtihadAirways&Twofour54,SEEDBatch 4-UAE
for Provis-AbuDhabi
MEP Training
31
Chilled Water System
for
4-UAE O&M
Training On-The-Job 32
BritishEmbassy,SEEDBatch
Practical
Other Trainings
for 33
Risks
for Global Cyber Security Cybersecurity
Spyware Ransomware Backdoor Trojans Computer virus Worms 34
Learnings:
❑ Formulas for Finance
❑ Excel Tutorial on Best Practices
❑ Create Spreadsheets
Master keyboard shortcuts, functions, and formulas to save time
for Excel Training GROW,AccommodationPersonnel-UAE
35
➢Space Management
➢Asset Management
➢Analyzing and Reporting
➢Work Order Management
➢Property Survey
➢Preventive Maintenance
for SEEDBatch 4-UAE CAFM-Part II
36
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