IPAA Services Guide 2015-16

2015–16 SERVICES GUIDE

CONNECTING PEOPLE AND IDEAS

www.nsw.ipaa.org.au

HOW TO USE THIS GUIDE

Table of contents

2015–16 Services Guide

President’s Message..............................................3

As the professional association for the public sector, IPAA NSW is committed to enhancing the relevance, integrity, reputation and intellectual base of the public sector.

About IPAA NSW....................................................4 Testimonials...........................................................9 Delegations and Event Management...................10 Celebrating Excellence........................................11 Events...................................................................13 Public Training Program......................................16 Qualifications.......................................................34 Customised Agency Programs............................40 Terms and Conditions..........................................54 Alphabetical Index...............................................55

The IPAA NSW 2015–16 Services Guide is the comprehensive guide to the opportunities for professional and personal development offered by the Institute. The Guide is accompanied by a searchable database on our website, nsw.ipaa.org.au.

The Services Guide presents information on membership, our awards, events and our professional development programs. All services are aimed at connecting people and ideas to improve the public sector.

All of our events and professional development programs are designed to improve the capabilities within the sector. Our courses have been mapped to the NSW Public Sector Capability Framework to assist with professional development plans. The courses are presented in three sections: Public Training Program; Qualifications; and Customised Agency Programs.

2

IPAA NSW is the not-for-profit professional association for public sector practitioners, academics and people in the private and not-for-profit sectors who work with the public sector.

IPAA NSW’s aim is to build a powerful, skilled and capable public sector that is recognised and respected for the level of support and services it provides to the NSW Government and citizens.

Membership of the Institute is an important element in managing your career. Membership allows you to connect and network with peers, senior executives and people who are informed and knowledgeable across a range of areas.

IPAA membership broadens and strengthens your knowledge base and provides access to a diverse range of forums, conferences, workshops and courses.

For more than 80 years, IPAA NSW has facilitated and supported capability development across the sector and ensured our high-quality, relevant programs provide a consolidated sector-wide approach and valuefor-money outcomes.

We are committed to lifting the level of strategic conversation via our master classes, forums and workshops. By working with a select range of private sector executives and leading academics, we are able to provide a bridge between external knowledge, skills and opinions and the public sector. We seek to constantly challenge existing beliefs, expose our members to new and evolving ideas and increase the level of enquiry, debate and dialogue around the issues confronting the public sector.

Our 2015–16 Services Guide offers professional development opportunities for people at all levels within the public sector and showcases the range of programs that IPAA NSW has on offer for the coming year.

We are also embarking on stage two of our digital strategy which means that in addition to the formal program outlined in this booklet, we will also be providing access to a range of new programs and networking opportunities. For further information on this evolving offering, head to nsw.ipaa.org.au.

On our website, you will also gain access to Ignite, a catalogue of rich and interesting public administration news, papers, presentations and other publications from around the world.

Our site also provides information about IPAA membership, which offers a range of benefits including substantial discounts on all of our courses and events as well as access to premium content within Ignite.

I look forward to connecting with you through IPAA in the coming year.

Andrew Cappie-Wood FIPAA President Institute of Public Administration Australia (NSW Division)

3

PRESIDENT’S MESSAGE

President’s Message

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division) IPAA NSW is the professional association for the public sector Who we are

How we do it

The Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

• involving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do • Connect people and ideas by providing networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists.

• Celebrate the public sector by showcasing best practice, recognising excellence through award programs and promoting the public sector as a fulfilling and challenging career.

• Provide thought leadership through exposure to cutting-edge ideas and practices.

• Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

4

• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics • keeping you informed – through IPAA NSW Special Interest Groups and Networks, publications and our website • improving your skills and knowledge – through a broad range of public sectorspecific training and nationally recognised qualifications offered by our professional development programs.

EVENTS

The Institute of Public Administration Australia (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW offers three levels of membership: affiliate, associate and professional.

Affiliate member ($7 per year) • Access to Ignite news content • 10% discount on events Associate member ($140 per year) • Access to Ignite news and premium content including Australian Journal of Public Administration (AJPA), The Mandarin and Today • 25% discount on events • Free attendance at member events • Discounts on courses • Voting rights To qualify for associate membership you must have an annual salary less than or equal to $70,000.

MEMBERSHIP

Professional member ($250 per year) • Access to Ignite news and premium content TRAINING including AJPA, The Mandarin and Today • 25% discount on events • Free attendance at member events AWARDS • Discounts on courses • Voting rights

BOOKSTORE

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

RESOURCES

Networking opportunities

IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

IPAA NSW also conducts the Practitioners’ Network, comprising Special Interest Groups (SIGs) and the Young Professionals Network.

These groups of professional and associate members host meetings and events throughout the year on specific areas of interest.

IPAA NSW members networking at Picnic in the Park in Sydney’s Royal Botanic Gardens

5

ABOUT IPAA NSW

Why become a member of IPAA NSW?

ABOUT IPAA NSW

Networks Young Professionals Network The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those professional and associate members who are 34 years of age and under.

Events Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to professional and associate members or provided at a significantly discounted rate.

Member events Member forums Member forums, featuring pertinent speakers from Australia and overseas, are provided free to professional and associate members.

Special Interest Group and Network events SIGs and Network events, small interactive events with experts in their fields, are provided free to professional and associate members, who may also bring an accompanying guest.

Special events Conferences IPAA NSW Conferences include the State Conference, IPAA National Conference and the National Investigations Symposium.

Seminars and Master classes Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates.

Special forums Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

6

Publications and knowledge-sharing IPAA NSW provides professional and associate members with the following publications and information sources, at no extra charge.

Ignite Our online knowledge centre, Ignite, provides access to the latest research and thinking in the field of public administration, as well as the opportunity to view our event presentations from anywhere in the world.

Australian Journal of Public Administration (AJPA) AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

The Mandarin The Mandarin is a daily online news service which showcases and shares the work of leaders at all levels within Australia’s leading public sector.

Women’s Leadership Network The Women’s Leadership Network aims to increase representation of and support given to women in senior public sector leadership roles by: • actively promoting and supporting women already in public sector leadership roles • addressing systemic organisational barriers to women’s advancement in the public sector, • empowering future generations of public sector leaders.

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Professional and associate members also receive substantial discounts on our professional development program, which are outlined later in this guide.

When you join IPAA as a professional or associate member, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute.

We offer Public Training Programs in the Sydney CBD. We also offer Customised Agency Programs wherever you are situated.

Professional and associate members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 52 FIPAAs.

You can achieve a number of qualifications through our professional development program, ranging from a Diploma of Government in a range of disciplines to the PCTP Advanced Diploma of Government (Procurement and Contracting). IPAA NSW aims to meet all of your professional development needs.

Kate Boorer at the CEO & Young Professionals Breakfast event, Managing Your Career for Success

7

ABOUT IPAA NSW

Professional development

ABOUT IPAA NSW

IPAA NSW Governance The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute.

The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of the members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is currently governed by an elected Council of members and the Chief Executive Officer (ex officio). The Council comprises: • four (4) elected office bearers – the President and three Vice-Presidents • elected ordinary members, the number determined from time to time by Council • young members, the number determined from time to time by Council • one (1) ex-officio member, the Chief Executive Officer • one or more co-opted members, the number determined from time to time by Council.

Presidents Interim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President) 1939–1950 Sir Frederick Jordan KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. later Sir Kenneth W Street KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell CMG, Chairman, NSW Public Service Board 1975–1983 Edwin Walder CMG, FIPAA, President, Sydney Water Board 1983–1988 Gerry Gleeson FIPAA, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson FIPAA, Director, Land Titles Office 1992–1993 Alison Crook AO, FIPAA, State Librarian, State Library of NSW 1993–1994 Percy Allan AM, FIPAA, Secretary, NSW Treasury 1994–1999 Jane Diplock AO, FIPAA, Director-General, Department of Training and Education Coordination 1999–2002 Helen Bauer FIPAA, Independent consultant 2002–2007 Andrew Cappie-Wood FIPAA, Director-General, NSW Department of Education and Training 2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009–2014 Peter Achterstraat AM, FIPAA, Auditor-General of NSW 2014– Andrew Cappie-Wood FIPAA, Secretary, NSW Department of Justice

8

Member Testimonials

TESTIMONIALS

Helen Rogers Executive Director, Communities Policy and Programs, Department of Education and Communities “Membership of IPAA provides me with a range of professional development and networking opportunities and allows me to explore different ways to achieve reform and innovation within the public sector. It has been my experience that many public servants, especially those working in non-frontline positions, do not necessarily see themselves as ‘professional’. As a result, they underestimate the important role they play in meeting the needs of people and communities across NSW. IPAA champions the value of professionals like me who have chosen to work in the NSW public sector.”

Peter Duncan Chief Executive, Roads and Maritime Services “Being exposed to new ideas, debating topics and challenging perspectives is what IPAA is all about. The suite of training programs and events provides a great opportunity for public sector professionals to connect, develop skills and share ideas. I particularly value the annual CEO and Young Professionals Breakfast – it ensures agency heads are both aware of and responsive to next-generation leaders.”

Elizabeth Knight Director, Sector Development, Department of Family and Community Services “IPAA is a great professional association as it provides opportunities to hear about strategic directions, contemporary policy and innovation in the public sector. Participating in IPAA events helps me stay connected with public sector leaders and it’s a great way to keep informed and motivated.

The Executive Women’s Lunch is excellent for these reasons. I also encourage staff to attend IPAA courses as part of their professional development as the programs cater to the NSW context. I support IPAA because it promotes leadership, professionalism, innovation and integrity, which reflect what we strive to demonstrate in our work every day.”

Claire Vernon Chief Executive Officer, JewishCare “When I moved from working in government to the not-for-profit sector, I knew my IPAA membership was even more important to maintain.

The forums are always informative and I usually get a ‘light bulb’ moment. I really value the networking opportunities as a way to stay connected.”

9

DELEGATIONS AND EVENT MANAGEMENT

International Delegation management IPAA’s International Delegation program aims to build institutional and human resource capacities in foreign governments, public sector associations and training institutes by assisting them to develop a professional public sector. IPAA NSW hosts a number of International Delegations annually. Our program ranges from the broad aspects of public administration in Australia, to very specifically designed presentations to meet the needs of the delegates. Our consultants are highly specialised practitioners from all levels of government, academia, non-government organisations and the private sector.

IPAA NSW can provide an International Delegation management service to agencies that are approached to host delegations.

Please contact our Manager, Professional Development, on 02 9228 5225 to arrange for IPAA NSW to host a delegation.

Event management With many years experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

We can provide a complete service covering: • event format • client liaison • registration • speaker management • accounting • venue hire and management • catering • accommodation and travel • participant services • onsite staffing during the event.

Services offered include: • sourcing event speakers, in consultation with the client • sourcing event facilitators for the duration of the event • selecting and booking a suitable venue • organising catering • coordinating resources, including papers and audiovisual presentations • developing and implementing a communications plan • developing and implementing a marketing strategy to promote the event • managing registrations, payments and accommodation packages • organising and managing sponsorship/ supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quotation, contact our Event Manager on 02 9228 5225.

10

MEMBERSHIP TRAINING

Celebrating Excellence: IPAA NSW awards

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners BOOKSTORE who display excellence in these areas.

IPAA Fellow

RESOURCES

The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration.

Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’.

National IPAA Fellows from NSW 2014 Leanne Wallace

2000 Helen Bauer

2014 Mike Allen PSM

1999 Colleen Moore PSM

2013 Michael Coutts-Trotter

1998 Jan Smith PSM

2013 Peter Duncan AM

1997 Dr Colin Gellatly AO

2013 Jane Spring

1996 Jane Diplock AO

2012 Jennifer Westacott

1996 Leslie Quinnell AO

2012 Nazha Saad

1995 Dr Helen Nelson

2012 Donna Rygate

1995 George Bawtree

2011 Peter Achterstraat AM

1994 Philip Wheeler PSM

2011 Illana Halliday

1993 Alison Crook AO

2011 Dr Kerry Schott

1992 Richard Humphry AO

2010 Russell D Grove PSM

1988 Graham Pratt

2010 Mary Ann O’Loughlin AM

1988 Martin Painter

2010 Jane Woodruff

1988 Pamela Grant

2009 Pamela Rutledge

1988 Raymond Hodgkinson AM

2009 Peter Connelly

1987 Norm Oakes AO

2008 Karin Callaghan

1985 Jack O’Donnell

2007 Tim Farland

1985 Richard Conolly AM

2006 Deborah Sandars

1983 Dr Ken Knight AM

2005 Robyn Kruk AM

1983 Edwin Walder

2004 Andrew Cappie-Wood

1983 Dr Ross Curnow

2004 Lisa Corbyn

1983 Gerald Gleeson AC

2003 Percy Allan AM

1983 Jack Watson AM

2002 Carolyn Burlew

1983 Lionel Milsop

2002 David Richmond AO

1983 The Hon. Rae Else-Mitchell CMG, QC

2001 Carolyn Bloch

1983 Thomas Kewley OAM

2001 Dr Hal Colebatch

1983 Victor Cohen

11

CELEBRATING EXCELLENCE

AWARDS

CELEBRATING EXCELLENCE

Public Sector Management (PSM) Program The PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

University of Sydney Faculty of Government and International Relations

2013 Dr Georgina Kelly

The GC Remington Prize, in memory of the co-founder of IPAA NSW, is awarded in the Faculty of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

2012 James Goodwin

2014 Francis Maxwell

2011 Jill Morris

2013 Charles Cull

2010 Sean Kendall

2012 Louise Davies

2009 Darryl O’Donnell

2011 Nicholas Findlater

2008 Phillip Cameron

2010 Frank Scisciolo

2007 Carolyn Murphy

2009 Lauren Ashley Fahy

2006 Pauline Foote

2008 Patrick Hurley

2005 Kathryn Gott

2007 Bronwyn Weir

2004 No prize awarded

2006 Kate Lesley Glazebrook

2003 Deborah Ward

2005 Alexandra Jane Mason

2002 Jan Douglas

2004 Pia Brunner

2001 Jean Bakie

2003 Rachel Cadden Adams

2015 Deborah Lockart 2014 Amy Wyndham

University of NSW The IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

2014 Emma Lees 2013 Pan Him Stanley Wong 2012 Lucy Corrigan 2011 Rebecca Wilkinson 2010 Helene Kordahji 2009 Kathleen Cunningham 2008 Dorothy Harding 2007 Karin Ragel 2006 Sharon Bicknell 2005 Clyde Lettsom 2004 Ann Wiczek 2003 Katherine Isobel McKernan

12

2002 Kristen Porter & Tom Glasson 2001 Dominque Palla-Pozza

Graduate School of Government The FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

2014 Michael Knight & Stacey Warren 2013 Jodi McKay 2012 Leah Anderson 2011 Richard Beecham 2010 Rami Affan 2009 Paul Gayner

Events

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional MEMBERSHIP development and networking opportunities throughout the year.

Attendees are provided with a list of participants to facilitate networking.

State Conference IPAA NSW

STATE IPAA 2015

CONFERENCE NATIONAL CONFERENCE

TRAINING

Renowned as NSW’s premier public sector conference, this full-day program provides you and your colleagues with a unique opportunity AWARDS to listen to, and share ideas with, experts, peers and colleagues across the sector.

National Conference

BOOKSTORE

The 2015 IPAA Conference will be held in Sydney on Wednesday 14 and Thursday 15 October 2015 at the Hilton, Sydney. TheRESOURCES theme for the Conference is ‘Fed Up. Federation Reform: Impacts and Opportunities’.

The two day program re-imagines how the public sector might look as a result of Federation reform and explores the skills those working in and with the public sector will need in this changing environment.

Spann Oration The Spann Oration was inaugurated in honour of the memory of Richard Neville Spann OBE, MA Oxon., FASSA (1916–1981), who held the Chair of Government and Public Administration at the University of Sydney from 1954 to 1981. He worked extensively with State and Commonwealth Governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include: • 2014 Lord Gus O’Donnell • 2013 Nick Greiner AC • 2012 Anna Bligh • 2011 Gary Sturgess AM • 2010 Gerry Gleeson FIPAA • 2009 John Watkins.

2015–16 BUDGET BRIEFING BREAKFAST

Budget Briefing Breakfast The Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast provides opportunities for attendees to ask questions and to discuss issues arising from the Briefing, and for networking with professionals from a wide range of agencies and organisations.

13

EVENTS

EVENTS

EVENTS

CEO and Young Professionals Breakfast 2015 will be the 13th year that IPAA NSW has held this important event, where chief executives host young professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and share ideas to create a better public sector.

International Women’s Day Celebration This is an evening of networking, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Women’s Executive Luncheon The Women’s Executive Luncheon celebrates women in leadership and explores what needs to happen to ensure more women continue to strive for executive careers in the public sector.

Speakers for the 2015 Luncheon on 31 August include Mary Ann O’Loughlin, Deputy Secretary, NSW Department of Premier and Cabinet and Jodi McKay MP, Shadow Minister for Justice and Police, Shadow Minister for Roads, Maritime and Freight and Member for Strathfield.

On the Couch

on the

COUCH

On the Couch is a series of informal interviews with key ‘stewards’ of the public sector. IPAA NSW has identified these people as stewards of the public sector because in their current roles they are seen as having a high degree of responsibility and influence over the future of the public sector and the people who work within it. These interviews are aimed at looking at the person behind the role and focus on their interests, influences, leadership styles, aspirations, values and what they see as their priorities in their current role and insights for the future.

Past interviewees include: • Blair Comley PSM, Secretary of the NSW Department of Premier and Cabinet • Philip Gaetjens, Secretary, NSW Treasury • Dr Michele Bruniges, Secretary of the Department of Education and Communities • Michael Coutts-Trotter, Secretary, Department of Family and Community Services • Graeme Head, Public Service Commissioner.

14

National Investigations Symposium The National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA. It provides a unique forum for public officials to increase investigative knowledge, skills and techniques, and offers significant professional development and networking opportunities.

Attendees: • hear about best practice methods and new techniques • learn from distinguished international and national keynote speakers • attend workshops on managing difficult complainants or learn the basics about conducting an investigation • discuss hot topics with colleagues.

Picnic in the Park This is a members and special guests-only celebration to welcome in the New Year. It is an afternoon of networking, with cocktails and canapés, in the beautiful Rose Garden Pavilion, Sydney’s Royal Botanic Gardens.

Master Classes Master classes are high-level events aimed at the Senior Executive Service, to provide a forum for the discussion of strategic topics of importance. Our signature Master class series, the Dr Nelson’s series named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson, focuses on policy, Dr Nelson’s area of expertise.

LEGAL EAGLE SEMINAR SERIES

Drive your

CAREER

Legal Eagle Seminars The Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

Drive Your Career Conference and Mentoring Program The Drive Your Career Conference is for high-potential men and women in the NSW Public Service to accelerate their career development.

The program is suited to individuals who are performing well in their current role, are ready to take on a position of greater responsibility and are motivated to develop their leadership capabilities.

15

EVENTS

Events

Public Training Program

PUBLIC TRAINING PROGRAM

16

As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for delivering relevant, high-quality and cost-effective learning and development programs.

The courses in our Public Training Program are designed to meet the significant training needs of the sector, and are delivered face-to-face, where participants can share ideas and experiences in a professional learning environment. The content of

each course is based on research conducted with public sector organisations, and supports current government policy directions.

All of our public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information, contact our Professional Development Coordinator at IPAA NSW on 02 9228 5225 or go to nsw.ipaa.org.au.

Public Training Program index Career Management

Leadership and Management

Improving your Workplace Effectiveness............18

Essentials for New Managers..............................26

Communications Skills

Expanding your Leadership Capabilities.............26

Effective Client Engagement...............................18 Effective Frontline Customer Service..................19 Innovative and Analytical Problem-Solving.........19 Negotiation and Conflict Resolution Skills.........20 Presentation and Facilitation Skills....................20

Fundamentals for Supervisors............................27 Managing Performance.......................................27 Program Evaluation.............................................28 Springboard: Women's Development Program....28 Strategic Analysis................................................29

Taking Good Minutes...........................................21

Procurement and Compliance

Writing Briefs and Reports..................................21

Gateway Familiarisation Workshop.....................29

Writing Ministerial Correspondence...................22

Gateway Reviewer Simulation Workshop............30

Writing in the Modern Public Sector...................22

PCTP Level 1 Understanding Public Sector Procurement........................................................30

Finance Analysing and Interpreting Financial Reports....23 Cost-Benefit Analysis..........................................23 Economics for Non-Economists..........................24 Executive Finance – Mastering Your Financial Environment.........................................24

PCTP Level 2 Effective Procurement Capabilities..........................................................31

Project Management Applied Project Management..............................31 Project Management: The Basics........................32

Finance Essentials for NSW Government...........25

Public Policy

Finance for Non-Finance Managers....................25

Policy Development: Advanced............................32 Policy Development: The Basics.........................33

Understanding Government Inside Government...............................................33

17

PUBLIC TRAINING PROGRAM INDEX

Public Training Program

Public Training Program

CAREER MANAGEMENT

Improving your Workplace Effectiveness Learn to use practical strategies and tactics to become more effective and productive Capability: Deliver Results • Learn to effectively deal with changing and competing priorities to complete work tasks and respond flexibly to changing circumstances • Improve productivity by eliminating time robbers • Maintain equilibrium while managing pressure situations at work

CLASS SIZE: 20 FACILITATOR/S

Sarah Barlow, Patricia Healy

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

09SEP, 01MAR

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

COMMUNICATIONS SKILLS

Effective Client Engagement Gain insights into the principles of effective client engagement and the different levels of engagement to achieve different outcomes Capability: Commit to Customer Service • Understand the essence of good facilitation and effective conflict management

CLASS SIZE: 20 FACILITATOR/S

Martin Bass

• Learn and evaluate effective techniques for engaging with clients and know when they may be used

LENGTH

One Day

TIME

9.00am - 5.00pm

• Determine how to match different client engagement methods with tasks

VENUE

Christie Conference Centre

DATE

12NOV, 24MAY

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

18

To find out more, go to www.nsw.ipaa.org.au

Effective Frontline Customer Service Capability: Commit to Customer Service • Translate agency standards and protocols into effective customer service delivery

COMMUNICATIONS SKILLS

Equip yourself with skills, attitudes and behaviours to work effectively in the challenging frontline customer service environment CLASS SIZE: 20 FACILITATOR/S

Martin Bass

• Become an effective communicator and active listener when dealing with customers

LENGTH

One Day

TIME

9.00am - 5.00pm

• Develop confidence in dealing with difficult customers

VENUE

Christie Conference Centre

DATE

08MAR

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Innovative and Analytical Problem-Solving Capability: Think and Solve Problems • Solve challenging problems effectively, using sophisticated innovative and analytical thinking • Strengthen your awareness and conscious application of different types of thinking • Choose from a range of important problemsolving tools, and use them confidently

COMMUNICATIONS SKILLS

Strengthen your skills and develop your problem-solving capacities through innovative and analytical thinking CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

05NOV, 10MAY

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

19

Public Training Program

COMMUNICATIONS SKILLS

Negotiation and Conflict Resolution Skills Build your skills and confidence in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results Capability: Influence and Negotiate • Increase your success in difficult negotiations, disagreements and disputes • Prepare for, manage and resolve challenging situations more effectively • Deal confidently and assertively with power tactics, anger, frustration, resistance and negativity

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart, Fiona Hollier

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

09MAR + 10MAR

COSTS incl. GST MEMBER

$1,075

GROUP BOOKING

$1,095

NON-MEMBER

$1,140

COMMUNICATIONS SKILLS

Presentation and Facilitation Skills Learn the basic principles and effective delivery skills of presentation and facilitation Capability: Communicate Effectively • Accurately and clearly explain work-related information to different audiences • Prepare and deliver short presentations using clear language, graphics and other visual aids • Confidently handle unplanned responses in a question and answer context

CLASS SIZE: 20 FACILITATOR/S

Isabel Deeble

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

11NOV, 15JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

20

To find out more, go to www.nsw.ipaa.org.au

Taking Good Minutes Capability: Deliver Results • Learn how to identify what goes in and is left out of the minutes

COMMUNICATIONS SKILLS

Learn the sensible and practical strategies for taking minutes CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

• Improve at listening for the key points

LENGTH

One Day

• Develop strategies for when taking minutes is difficult

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

08DEC, 23JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Writing Briefs and Reports Capability: Deliver Results • Increase your competency in writing briefs to meet the expectations of your managers • Know how to structure your briefs so they are on one page and do not keep coming back to you for correction

COMMUNICATIONS SKILLS

Increase your competency in writing briefs and reports in the public sector CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

29JUL, 08SEP, 03NOV, 23MAR, 05APR, 07JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

21

Public Training Program

COMMUNICATIONS SKILLS

Writing Ministerial Correspondence Provide information, models and practice in writing to achieve appropriate skills at senior levels in the public sector Capability: Think and Solve Problems • Prepare letters over the minister’s signature • Identify key elements of a ministerial reply • Write accurately and with political sensitivity

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

22OCT, 09FEB, 17MAR, 09JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

COMMUNICATIONS SKILLS

Writing in the Modern Public Sector Provides the basic principles for writing for the public sector Capability: Deliver Results • Learn how to write replies to letters of complaint • Learn how to write the difficult letter that says ‘no’ • Learn to write complex material more clearly

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

13AUG, 06APR

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

22

To find out more, go to www.nsw.ipaa.org.au

Analysing and Interpreting Financial Reports Enhance confidence and decision-making ability when using financial reports Capability: Finance • Identify and analyse financial trends and KPIs • Improve links between financial analysis and non-financial performance drivers

FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

16FEB

FINANCE

CLASS SIZE: 20

• Learn how to read financial reports

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Cost-Benefit Analysis An introduction to the principles and practice of cost-benefit analysis • Understand the principles and practice of cost-benefit analysis • Recognise the major issues in conducting cost-benefit analysis • Apply your knowledge through practical case studies of cost-benefit analysis

CLASS SIZE: 22 FACILITATOR/S

Dr Peter Abelson

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

25MAY + 26MAY

FINANCE

Capability: Finance

COSTS incl. GST PRE-COURSE REQUIREMENTS Those with no economic background should preferably first attend the workshop, Economics for Non-Economists.

MEMBER

$1,130

GROUP BOOKING

$1,165

NON-MEMBER

$1,200

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

23

Public Training Program

Economics for Non-Economists

FINANCE

Understand the nature of economics and its role in the development of public policies Capability: Finance • Learn how the economy and markets work • Understand government budgets and the role of government in managing the economy • Value the role of economics in developing public policy

CLASS SIZE: 22 FACILITATOR/S

Dr Peter Abelson

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15OCT

COSTS incl. GST MEMBER

$885

GROUP BOOKING

$899

NON-MEMBER

$920

Executive Finance – Mastering Your Financial Environment

FINANCE

Gain a strategic overview of the NSW Financial Management Framework and requirements in order to master the financial environment Capability: Finance • Understand the application of the NSW Financial Management Framework • Learn about the application of costing techniques for decision-making • Become confident in budgeting and forecasting financial performance

CLASS SIZE: 20 FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

08JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

24

To find out more, go to www.nsw.ipaa.org.au

Finance Essentials for NSW Government Provides fundamental skills and knowledge to support the NSW public sector Financial Management Framework Capability: Finance

• Understand the key financial reports and what they tell you • Increase your awareness of the NSW Government Financial Management Framework

FACILITATOR/S

Stuart Patch, Paul Vorbach

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

03SEP, 31MAR

FINANCE

CLASS SIZE: 20

• Gain knowledge of financial terms and basic financial transactions

COSTS incl. GST PRE-COURSE REQUIREMENTS Participants are asked to bring highlighters and a calculator to the workshop.

MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Finance for Non-Finance Managers Gain an overview of financial concepts, language and tools to assist in managing budgets successfully • Gain a better understanding of basic finance and accounting principles • Strengthen your ability in budget and financial management • Increase your ability in budget planning including the cost-benefit analyses of various options

CLASS SIZE: 20 FACILITATOR/S

Stuart Patch

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

18NOV

FINANCE

Capability: Finance

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

25

LEADERSHIP AND MANAGEMENT

Public Training Program

Essentials for New Managers Increase your understanding of yourself and your team to improve your time, stress and performance management Capability: Manage and Develop People • Understand the essential skills for people in supervisory positions • Manage people, time and delegate work more effectively • Enhance professional networking and progress as a manager

LEADERSHIP AND MANAGEMENT

PRE-COURSE REQUIREMENTS Participants are asked to bring a copy of their position description and the strategic/business plan for their organisation.

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

28JUN + 29JUN

COSTS incl. GST MEMBER

$1,075

GROUP BOOKING

$1,095

NON-MEMBER

$1,140

Expanding your Leadership Capabilities Explore the nature of leadership and build skills necessary to make a difference in the workplace Capability: Inspire Direction and Purpose

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

• Lead positive change, enhance performance and reduce resistance

TIME

9.00am - 5.00pm

• Recognise personal leadership strengths and develop a plan of action to continue leadership development

VENUE

Christie Conference Centre

DATE

17MAY + 18MAY

• Identify the role of leadership and management within the workplace

COSTS incl. GST PRE-COURSE REQUIREMENTS Pre-reading (two to three hours) to be completed by participants in order to participate fully in the workshop.

MEMBER

$1,075

GROUP BOOKING

$1,095

NON-MEMBER

$1,140

Members save more! Join today.

26

To find out more, go to www.nsw.ipaa.org.au

LEADERSHIP AND MANAGEMENT

Fundamentals for Supervisors Improve your interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace Capability: Manage and Develop People • Engage staff in productive one-to-one performance discussions

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

• Provide feedback on performance

LENGTH

One Day

• Develop confidence to supervise staff, including poorer performers

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

11MAY

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

LEADERSHIP AND MANAGEMENT

Managing Performance Learn effective performance management techniques to analyse performance problems and develop targeted strategies to gain the best effect Capability: Manage and Develop People • Engage in a performance conversation • Create an appropriate timeline for dealing with poor and unsatisfactory performance • Develop, implement and monitor performance improvement plans consistent with public sector guidelines

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

19NOV

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

27

LEADERSHIP AND MANAGEMENT

Public Training Program

Program Evaluation Learn practical approaches to evaluating your agency’s programs and services Capability: Deliver Results • Design program evaluations, suitable for the government’s evaluation framework and policy • Evaluate your agency’s programs and services and know whether they are making a difference • Understand the strengths and weaknesses of different types of evaluation

CLASS SIZE: 20 FACILITATOR/S

Greg Masters

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

02SEP, 08MAR

LEADERSHIP AND MANAGEMENT

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Springboard: Women's Development Program Enhance your performance and learn to make positive decisions about your personal and work options Capability: Manage Self • Identify clear, practical and realistic ways to take greater control over your work and life • Value yourself, your strengths and your capabilities • Build practical skills and increase confidence to progress further in your career

CLASS SIZE: 20 FACILITATOR/S

Deb Elliott

LENGTH

Four Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

25FEB - 28APR

COSTS incl. GST MEMBER

$1,850

GROUP BOOKING

$1,950

NON-MEMBER

$2,050

Members save more! Join today.

28

To find out more, go to www.nsw.ipaa.org.au

LEADERSHIP AND MANAGEMENT

Strategic Analysis Make a difference when addressing complex, challenging and enduring problems Capability: Think and Solve Problems • Establish strong foundations for addressing complex, challenging and enduring problems • Use a proven, practical and successful approach to high-quality strategic analysis • Improve the reliability and efficacy of your strategic planning

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

02MAR

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

PROCUREMENT AND COMPLIANCE

Gateway Familiarisation Workshop Understand the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway reviews Capability: Project Management • Understand the purpose and principle of the Gateway process • Learn how to engage yourself in a Gateway review and practise effectively • Know the NSW Treasury’s requirements for Gateway reviews

CLASS SIZE: 20 FACILITATOR/S

Dr Roy Barton

LENGTH

Half Day

TIME

1.00pm - 5.00pm

VENUE

Christie Conference Centre

DATE

18MAY

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

29

PROCUREMENT AND COMPLIANCE

Public Training Program

Gateway Reviewer Simulation Workshop Explain the Gateway process and simulate a Gateway review at the business case stage Capability: Project Management • Increase your understanding of what happens during a Gateway review • Improve procurement discipline in major procurement projects

PROCUREMENT AND COMPLIANCE

PRE-COURSE REQUIREMENTS Attendance at the Gateway Familiarisation Workshop.

CLASS SIZE: 20 FACILITATOR/S

Dr Roy Barton

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

19MAY

COSTS incl. GST MEMBER

$865

GROUP BOOKING

$875

NON-MEMBER

$899

PCTP Level 1 Understanding Public Sector Procurement Learn how to plan, conduct and manage a basic procurement Capability: Procurement and Contract Management • Understand key aspects of procuring and purchasing for NSW Government agencies

CLASS SIZE: 20 FACILITATOR/S

Paul Vorbach, Stuart Patch

LENGTH

One Day

• Learn how financial and administrative delegations apply to procurement across NSW Government

TIME

9.00am - 5.00pm

VENUE

Cliftons

• Discover how to plan, conduct and manage basic goods and services procurement

DATE

04AUG, 29OCT, 11FEB, 05APR

COSTS incl. GST MEMBER

$660

GROUP BOOKING

$680

NON-MEMBER

$700

Members save more! Join today.

30

To find out more, go to www.nsw.ipaa.org.au

Learn the complete life cycle of a routine procurement in the NSW public sector Capability: Procurement and Contract Management

CLASS SIZE: 20

• Apply the NSW Government regulatory and policy framework to a procurement activity • Plan and conduct a procurement • Approach the market and manage a contract PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

To discuss accelerated entry into this course, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 9228 5225.

FACILITATOR/S

Paul Vorbach, Stuart Patch

LENGTH

Three Days

TIME

9.00am - 5.00pm

VENUE

Cliftons

DATE

17AUG - 19AUG, 08SEP - 10SEP, 01DEC - 03DEC, 15MAR - 17MAR, 24MAY - 26MAY

PROCUREMENT AND COMPLIANCE

PCTP Level 2 Effective Procurement Capabilities

COSTS incl. GST MEMBER

$1,360

GROUP BOOKING

$1,400

NON-MEMBER

$1,460

Expand your project management skills and take a leadership role in projects Capability: Project Management • Expand your skills with more advanced tools and techniques in project management and take a leadership role in projects • Learn how to effectively estimate costs and resources required for more complex projects, and develop project plans • Develop and evaluate project outcomes and draw lessons from the project for continuous improvement

CLASS SIZE: 20 FACILITATOR/S

Patricia Healy, Stuart Patch

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

27OCT + 28OCT, 11MAY + 12MAY

COSTS incl. GST PRE-COURSE REQUIREMENTS Project management experience as a project officer or project manager, or completion of Project Management: The Basics.

MEMBER

$1,075

GROUP BOOKING

$1,095

NON-MEMBER

$1,140

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

31

PROJECT MANAGEMENT

Applied Project Management

Public Training Program

PROJECT MANAGEMENT

Project Management: The Basics Learn practical project management tools and techniques Capability: Project Management • Use a practical framework for planning and managing projects

CLASS SIZE: 20 FACILITATOR/S

Patricia Healy, Stuart Patch

• Expand your skills in project management

LENGTH

One Day

• Learn to monitor and evaluate project progress against identified goals

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

10SEP, 03MAR, 02JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Policy Development: Advanced PUBLIC POLICY

Understand all aspects of the policy process and learn skills to formulate, advise and implement strategy policy outcomes Capability: Think and Solve Problems • Gain a better understanding of all aspects of the policy process • Increase confidence in undertaking complex policy tasks • Learn to lead a policy team in beginning, developing and arguing a policy to a decision point

CLASS SIZE: 20 FACILITATOR/S

Dr Randal Stewart

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

24NOV + 25NOV, 21JUN + 22JUN

COSTS incl. GST MEMBER

$1,075

GROUP BOOKING

$1,095

NON-MEMBER

$1,140

Members save more! Join today.

32

To find out more, go to www.nsw.ipaa.org.au

Policy Development: The Basics

Capability: Think and Solve Problems • Increase ability to undertake relevant policy research • Gain confidence in defining and analysing policy problems • Become familiar with the outcomes focus in policy

PUBLIC POLICY

Develop your capability and behavioural skills to develop and formulate policy and engage stakeholders CLASS SIZE: 20 FACILITATOR/S

Dr Randal Stewart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

06AUG, 01JUN

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

UNDERSTANDING GOVERNMENT

Inside Government An introduction to the Australian system of government Capability: Act with Integrity • Understand the basic structures and processes of the NSW Government • Equip yourself to perform better in the public sector • Gain an awareness of the culture and requirements of the public sector

CLASS SIZE: 20 FACILITATOR/S

Greg Masters

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15MAR

COSTS incl. GST MEMBER

$655

GROUP BOOKING

$665

NON-MEMBER

$690

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

33

QUALIFICATIONS

Qualifications index

IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks. The courses are aimed at those hoping to transition into more senior roles.

Procurement and Compliance

Diplomas IPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTOs), Major Training Services Pty Ltd (RTO ID No. 90748) and People & Strategy (ACT) Pty Ltd (RTO ID No. 5336), offers a range of nationally recognised Diplomas as public and in-house programs. These include:

PCTP Advanced Diploma of Government (Procurement and Contracting)...........................36 PCTP Diploma of Government (Procurement and Contracting).........................................................37

Public Policy Diploma of Government (Policy Development) PSP51412.............................................................38

Project Management Diploma of Government (Project Management) PSP51312.............................................................39

• Diploma of Government (Policy Development) PSP51412 • Diploma of Government (Project Management) PSP51312 IPAA NSW, in conjunction with NSW Procurement within the NSW Office of Finance and Services, offers the Procurement Certification Training Program (PCTP). It includes: • PCTP Advanced Diploma of Government (Procurement and Contracting) PSP52512 • PCTP Diploma of Government (Procurement and Contracting) PSP61212

35

QUALIFICATIONS INDEX

Qualifications

PROCUREMENT AND COMPLIANCE

Qualifications

PCTP Advanced Diploma of Government (Procurement and Contracting) Capability: Procurement and Contract Management Overview This advanced procurement and contracting program focuses on the skills and knowledge required to manage the procurement and contracting functions within an agency or to develop agency policy, processes and procedures. The 9-day program (3x3 days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning-focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to: • develop organisational procurement plans • strategically analyse agency procurement spends by category • direct and manage continuous improvement and change in the procurement function • develop opportunities for coordinated procurement within and across agencies

Please refer to the website FACILITATOR/S for updated information: Nine Days www.nsw.ipaa.org.au

LENGTH TIME

9.00am - 5.00pm

VENUE DATE PRE-COURSE REQUIREMENTS

Completion of the Diploma of Government

• manage strategic procurement negotiations

(Procurement and Contracting).

COSTS incl. GST

• manage strategic procurement risk

MEMBER

• strategically direct the management of contracts across an agency.

Candidates will need to submit a CV prior to being accepted into this$course. Please contact IPAA NSW on 02 9228 5225 GROUP BOOKING $ for further information.

To discuss accelerated entry into the NON-MEMBER $

Diploma, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 9228 5225..

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

36

To find out more, go to www.nsw.ipaa.org.au

Capability: Procurement and Contract Management Overview This procurement and contracting program equips participants with the skills to manage large-scale complex goods and services procurement and contracting activities. The 9-day (3x3 days) program considers the details of large-scale procurement planning, conducting, evaluating and negotiating complex offers and managing complex contracts. It is suitable for all professional procurement officers wanting to build and enhance their existing knowledge and skill base. It is action learning-focused and uses case studies and simulations throughout to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work, including presentations and work-based tasks completed outside of the class sessions.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to: • establish a governance framework for a complex procurement

FACILITATOR/S

Paul Vorbach

LENGTH

Nine Days

• develop a complex procurement plan

TIME

9.00am - 5.00pm

• manage risk in a procurement

VENUE

Cliftons

DATE

12OCT - 24FEB, 16FEB - 23JUN

• manage a complex procurement activity • evaluate a complex procurement • negotiate successful procurement outcomes • manage a complex contract

COSTS incl. GST

• manage contractor performance.

MEMBER

$4,195

PRE-COURSE REQUIREMENTS

GROUP BOOKING

$4,350

Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

NON-MEMBER

$4,500

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

Ignite your learning journey with our new online knowledge centre.

To find out more, go to www.nsw.ipaa.org.au

37

PROCUREMENT AND COMPLIANCE

PCTP Diploma of Government (Procurement and Contracting)

Qualifications

Diploma of Government (Policy Development) PSP51412 Capability: Deliver Results PUBLIC POLICY

Overview The Diploma of Government (Policy Development) equips participants to face future professional and practical policy challenges in the workplace. The program guides participants through the issues in developing policy and assists in avoiding the common pitfalls. It also enhances the political nous of those who participate and assist in honing key written communication skills within a government environment. The program is targeted at future or current policy officers/analysts, project or program managers and research officers. The five-day program maximises the opportunities for self-learning through the use of case studies and simulations to enable participants to practise new skills in a collegial and positive learning environment.

Course Outcomes

CLASS SIZE: 22

Attendees will be able to:

FACILITATOR/S

Dr Randal Stewart

LENGTH

Five Days

• provide effective policy advice

TIME

9.00am - 5.00pm

• review and advise on policy

VENUE

Christie Conference Centre

• develop and use political nous

DATE

03MAY - 24JUN

• undertake research and analysis • develop organisational policy

• use complex communication strategies.

COSTS incl. GST PRE-COURSE REQUIREMENTS A working knowledge of public policy.

MEMBER

$4,550

GROUP BOOKING

$4,700

NON-MEMBER

$4,850

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

38

To find out more, go to www.nsw.ipaa.org.au

Diploma of Government (Project Management) PSP51312 Overview The Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a government agency or state-owned corporation who work in or manage a workplace project. The five-day program maximises the opportunities for self-learning through the use of case studies and an overarching project simulation to enable participants to practise new skills in a collegial, positive learning environment.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to:

FACILITATOR/S

Stuart Patch

LENGTH

Five Days

• manage project resources

TIME

9.00am - 5.00pm

• launch a project successfully

VENUE

Christie Conference Centre

• manage project performance

DATE

23FEB - 07APR

• define and initiate a project • design a comprehensive project plan

• close out a project.

PRE-COURSE REQUIREMENTS Vocational experience in project management or attendance at Project Management: The Basics, or Applied Project Management (IPAA short courses) or equivalent.

COSTS incl. GST MEMBER

$3,775

GROUP BOOKING

$3,900

NON-MEMBER

$4,000

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

Ignite your learning journey with our new online knowledge centre.

To find out more, go to www.nsw.ipaa.org.au

39

PROJECT MANAGEMENT

Capability: Project Management

CUSTOMISED AGENCY PROGRAMS

A Customised Agency Program (CAP) is a professional development program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs can save your organisation money and enhance team-building.

Training can be delivered at your premises or we can source a training venue for you. Courses can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

All IPAA NSW courses are available as Customised Agency Programs, including the courses in the Public Training Program.

In-house course delivery is a cost-effective way to deliver training to groups of eight or more people (maximum 20). Discounts are available for multiple bookings for the same course.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetable.

You are not restricted to our current offerings.

We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW. For further information or to receive a written proposal, contact our Professional Development Coordinator on 02 9228 5225 or email info@nsw.ipaa.org.au.

41

CUSTOMISED AGENCY PROGRAMS

Customised Agency Programs

CUSTOMISED AGENCY PROGRAMS INDEX

Customised Agency Programs index Career Management

Leadership and Management

Job Application and Interview Skills...................43

Behaviour Styles: Individual and Teams..............47

Commercial Acumen

Building a Credible Business Case.....................47

Business Acumen................................................43

Bullying and Harassment Prevention..................48

Process Mapping and Analysis for Improved Efficiency..............................................43

Change Leadership - What's New.......................48

Communications Skills

Corporate Governance.........................................49

Advanced Presentation Skills..............................44

Dealing with Difficult Situations and Behaviours....................................................49

Facilitation Skills.................................................44 Interpersonal Communication Skills..................44 Listen and Speak Under Pressure.......................45 Running Great Meetings......................................45 Speech Writing Made Easy..................................45 Speed Reading: Unload Your Reading Overload.................................................46 Writing Briefs for Ministers and Executives........46

Coaching Skills for Team Leaders.......................48

Developing High-Performing Teams...................49 Developing a Dispute Management System........50 How to Have Those Difficult Conversations with Employees............................50 Improve Performance through Coaching............50 Managing Regional Staff: Working Together Apart.......................................51

Writing Plain English...........................................46

Outrage! Managing Highly Controversial Issues............................................51

Finance

Risk Management................................................51

Building and Managing Your Budget...................47

Strategic Awareness in the Public Sector...........52

Public Policy Developing and Writing Operational Policies and Procedures......................................52 Ethical Problem-Solving and Decision-Making..................................................52 Policy Process......................................................53

42

Do your best ever job application, cover letter and interview! Practical, easy-tounderstand skills Capability: Manage Self

• Improve your performance at interviews • Learn how to apply for a new job – or your old one, including during restructures • Understand application processes and interviews

FACILITATOR/S

CAREER MANAGEMENT

Job Application and Interview Skills

Simon Smith, Merryl Semple

Increase the knowledge and awareness of key financial, economic and operational principles Capability: Deliver Results

• Understand how businesses operate • Learn how to read business financial reports • Recognise the way in which businesses develop and evolve strategy

FACILITATOR/S

COMMERCIAL ACUMEN

Business Acumen

Paul Vorbach, Stuart Patch

Process Mapping and Analysis for Improved Efficiency

Capability: Deliver Results

• Gain greater understanding of how work is being done to meet customer and stakeholder expectations

COMMERCIAL ACUMEN

Learn the most effective and widely used techniques for process documentation, analysis and improvement

• Improve financial and operational controls and performance

FACILITATOR/S

Kevin Riley

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

43

Customised Agency Programs

COMMUNICATIONS SKILLS

Advanced Presentation Skills A comprehensive workshop focusing on advanced presentation skills Capability: Communicate Effectively

• Deliver influential presentations with credibility and a professional presence to a senior audience • Respond to perceived audience reception and confidently change tactics mid-presentation • Understand the strategies of moving a meeting or audience towards a shared conclusion

FACILITATOR/S

Isabel Deeble

COMMUNICATIONS SKILLS

Facilitation Skills Build confidence, skills and appropriate techniques for facilitating groups and meetings Capability: Communicate Effectively

• Deliver outcomes and clear actions when facilitating groups and internal and external stakeholder meetings • Manage difficult behaviours in facilitated situations • Adopt the most useful structures and processes to achieve consensus and make decisions

FACILITATOR/S

Sarah Barlow, Patricia Healy

COMMUNICATIONS SKILLS

Interpersonal Communication Skills Learn how to get your message across and still keep the other person onside Capability: Communicate Effectively

• Identify and practise fundamental strategies to manage a range of professional communications • Learn to send clear messages • Use clever questions to uncover important information

FACILITATOR/S

Bernadette Harris

Over 5,000 people benefit from our courses each year.

44

To find out more, go to www.nsw.ipaa.org.au

An interactive workshop for senior government executives to build confidence and presence when listening and speaking under pressure Capability: Communicate Effectively

• Build your thinking and speaking on your feet ‘identity’ • Create perceptions of confidence when listening, speaking and presenting • Develop a simple structure for any interaction, meeting or presentation

FACILITATOR/S

Michael Kelly

COMMUNICATIONS SKILLS

Listen and Speak Under Pressure

Run effective meetings and develop skills to manage difficult meetings and ideas for increasing participation Capability: Communicate Effectively

COMMUNICATIONS SKILLS

Running Great Meetings • Learn how to run meetings more effectively and productively • Gain skills to manage difficult meetings and increase participation • Obtain practical strategies to keep control of meetings

FACILITATOR/S

Dennise Harris

A step-by-step guide for writing a work-related speech Capability: Deliver Results

• Learn how to make your speech appealing • Obtain a step-by-step guide for writing a workrelated speech • Be able to match the speech to the speaker and the event

FACILITATOR/S

Dennise Harris

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

45

COMMUNICATIONS SKILLS

Speech Writing Made Easy

Customised Agency Programs

COMMUNICATIONS SKILLS

Speed Reading: Unload Your Reading Overload Read up to five times more quickly, and better understand what you read

• Discover the secrets of speed reading

Capability: Manage Self

• Read business documents two to five times more quickly

• Learn the strategies for becoming a speed reader

FACILITATOR/S

Tom Schymitzek

COMMUNICATIONS SKILLS

Writing Briefs for Ministers and Executives Write clear, concise briefs that meet the needs of a minister or senior executive Capability: Deliver Results

• Understand the purpose of a brief • Learn how to give sound advice based on good evidence and logical arguments • Find out how to keep your brief to a page

FACILITATOR/S

Dennise Harris

COMMUNICATIONS SKILLS

Writing Plain English Develop a process to write reader-friendly documents Capability: Deliver Results

• Gain confidence in making a document easier to read • Apply a step-by-step guide to writing clear and effective documents for work purposes

FACILITATOR/S

Dennise Harris

Over 5,000 people benefit from our courses each year.

46

To find out more, go to www.nsw.ipaa.org.au

Building and Managing Your Budget

FINANCE

• Recognise the key assumptions that underpin budget development • Develop key indicators to monitor budget performance

FACILITATOR/S

Kevin Riley

Behaviour Styles: Individual and Teams Become more self-knowledgeable, well-rounded and effective team members/leaders

• Understand people's behaviour styles and workplace priorities

Capability: Manage and Develop People

• Recognise your personal strengths, limitations and interpersonal challenges as well as those of others you work with • Learn to work more productively with less team conflict

FACILITATOR/S

Isabel Deeble

Building a Credible Business Case Prepare business cases for projects to be submitted for a Gateway Review Capability: Deliver Results

• Learn to build a ‘right’ business case • Develop your understanding of the requirements and connection between business case guidelines and the Gateway Review Process • Effectively address the service need

FACILITATOR/S

Janelle Wallace, Caroline Hawkless

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

47

LEADERSHIP AND MANAGEMENT

Capability: Finance

• Understand the key budget elements

LEADERSHIP AND MANAGEMENT

Underpin budget development and gain the key tools to monitor, manage and forecast budget outcomes

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

Customised Agency Programs

Bullying and Harassment Prevention Provide strategies for identifying, preventing and dealing with bullying and harassment in the workplace Capability: Manage and Develop People

• Recognise bullying and harassment in the workplace • Learn how to prevent bullying and harassment • Provide strategies for identifying, preventing and resolving bullying and harassment in the workplace

FACILITATOR/S

Anthea Lowe

Change Leadership - What's New Capability: Manage Reform and Change • Make effective change leadership an integral part of everyday leadership practice

• Use leadership actions that move employees towards the change (not away from change!)

• Develop change plans that support employees to readily adopt workplace change

FACILITATOR/S

Robyn Mercer

Coaching Skills for Team Leaders Expand your management skills to enable you to help staff fulfil their potential Capability: Manage and Develop People

• Facilitate useful ‘coaching conversations’ as part of your management toolkit • Expand your management skills and develop your team members’ skills • Learn how to use the I-GROW model so your coaching conversations are relevant and useful

FACILITATOR/S

Barbara McKellar

Over 5,000 people benefit from our courses each year.

48

To find out more, go to www.nsw.ipaa.org.au

• Discover tools and techniques to achieve strategic alignment • Identify activities that facilitate buy-in and commitment from directors and senior executives

FACILITATOR/S

Chris Westacott

Dealing with Difficult Situations and Behaviours Strengthen your capacity to address difficult issues and behaviours through more productive approaches Capability: Display Resilience and Courage

• Use a structured approach for resolving particularly challenging or contentious situations • Deal effectively and confidently with difficult behaviour • Discover effective strategies for dealing with difficult situations and behaviours

FACILITATOR/S

Phillip Hart

Developing High-Performing Teams Enhance team performance by developing trust, communication, conflict management, commitment and accountability

• Enhance team performance and results • Learn to encourage your team members to be fully engaged and committed • Increase team accountability

Capability: Inspire Direction and Purpose

FACILITATOR/S

Sandra Wood

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

49

LEADERSHIP AND MANAGEMENT

Capability: Demonstrate Accountability

• Equip yourself with skills in board operation

LEADERSHIP AND MANAGEMENT

Provide strategies and tools to increase the effectiveness of a board and individual board members

LEADERSHIP AND MANAGEMENT

Corporate Governance

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

Customised Agency Programs

Developing a Dispute Management System Develop a dispute management system to suit your agency and particular circumstances Capability: Influence and Negotiate

• Resolve disputes more systematically and effectively, cutting the hidden and visible costs of conflict • Address disputes responsibly, safely and productively, encouraging improved behaviours and outcomes • Develop a dispute management system using an approach that is fast, efficient, robust and transparent FACILITATOR/S

Phillip Hart

How to Have Those Difficult Conversations with Employees Equip yourself to manage difficult or challenging performance or behaviour at work and give feedback Capability: Display Resilience and Courage

• Deal with inappropriate behaviour including people who are aggressive, cynical and negative • Diagnose and identify actions to effectively facilitate feedback to people who reject all • Build cooperation and overcome barriers and objections, such as accusations of bullying, in difficult conversations FACILITATOR/S

Patricia Healy, Sarah Barlow

Improve Performance through Coaching Learn how to effectively coach employees to support great performance and ongoing engagement

• Learn how to apply a range of practical coaching techniques that can be used to support engagement, assist change and promote autonomy and problem-solving in all employees

Capability: Manage and Develop People

• Develop a range of coaching questions including those that support improved problem-solving, autonomy, resilience, personal change and goal achievement • Improve performance by building employee ownership of coaching agreements FACILITATOR/S

Robyn Mercer

Over 5,000 people benefit from our courses each year.

50

To find out more, go to www.nsw.ipaa.org.au

• Learn techniques to build effective workplace relationships in geographically dispersed teams • Build confidence to supervise and manage regional staff and manage effectively when things go wrong at a distance

FACILITATOR/S

Bernadette Harris

Outrage! Managing Highly Controversial Issues Learn the practical strategies for dealing with highly controversial and highly charged issues Capability: Influence and Negotiate

• Address serious tension and conflict among internal or external stakeholders • Encourage stakeholder acceptance, cooperation and compliance on controversial issues • Move towards constructive outcomes in difficult circumstances

FACILITATOR/S

Phillip Hart

Risk Management An introduction to risk management and an explanation of standards associated with risk management Capability: Demonstrate Accountability

• Understand the key elements of risk management • Recognise how to analyse and treat risk • Learn how to apply the ISO 31000 International Risk Management Standard

FACILITATOR/S

Paul Vorbach, Stuart Patch

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

51

LEADERSHIP AND MANAGEMENT

Capability: Manage and Develop People

• Develop effective methods of managing your regional and remote staff

LEADERSHIP AND MANAGEMENT

Provides practical solutions to issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment

LEADERSHIP AND MANAGEMENT

Managing Regional Staff: Working Together Apart

LEADERSHIP AND MANAGEMENT

Customised Agency Programs

Strategic Awareness in the Public Sector Analyse the external and internal environments to identify and develop strategic plans

• Improve understanding of the process of strategic and business planning in the public sector to enable effective participation in the development of plans

Capability: Deliver Results

• Increase confidence and abilities in managing changes in the workplace • Build constructive workplace networks

FACILITATOR/S

Patricia Healy

PUBLIC POLICY

Developing and Writing Operational Policies and Procedures A guide to writing clear, concise policies and procedures to deliver services and implement government policy Capability: Deliver Results

• Translate high-level policy into workable operations • Understand how to develop a business case • Learn to apply the principles of project management to implement a new policy or procedure

FACILITATOR/S

Dr Randal Stewart

PUBLIC POLICY

Ethical Problem-Solving and Decision-Making Build the core concepts and skills to solve problems and make decisions ethically and proficiently Capability: Act with Integrity

• Promote workplace behaviours and decisions based on robust ethical principles • Anticipate and avoid instances of unethical conduct, and deal with them as they arise • Encourage a sound problem-solving approach to address ethical challenges and dilemmas

FACILITATOR/S

Phillip Hart

Over 5,000 people benefit from our courses each year.

52

To find out more, go to www.nsw.ipaa.org.au

Learn more about policy and how it is developed, implemented and evaluated Capability: Influence and Negotiate

• Gain a better understanding of all aspects of the policy process and the political context of public policy-making • Improve anticipation, identification and analysis of policy challenges • Understand the organisational policy in the context of NSW Government and community needs FACILITATOR/S

Dr Randal Stewart

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

53

PUBLIC POLICY

Policy Process

TERMS AND CONDITIONS

Terms and Conditions Registration and Confirmation

Program changes

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

IPAA NSW reserves the right to change programs/ speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Payment policy Payment is due 14 days from the date of the invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Member rate policy (courses only) When an IPAA NSW professional member or associate member registers for a course, the member rate applies. Affiliate members are not eligible for the member rate.

Group booking policy (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code), the group booking rate applies.

Transfer policy (courses only) Transfers to another course must be requested in writing at least 10 working days prior to the course running, or the cancellation policy applies.

Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.

54

Privacy policy IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed.

In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information, or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

Let us know what you think This 2015–16 Services Guide, and various other publications, are available on our website – nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 9228 5225 f: 02 9241 1920 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2001

Advanced Presentation Skills.................................... 44

Innovative and Analytical Problem-Solving............... 19

Analysing and Interpreting Financial Reports.......... 23

Inside Government..................................................... 33

Applied Project Management.................................... 31

Interpersonal Communication Skills........................ 44

Behaviour Styles: Individual and Teams.................... 47

Job Application and Interview Skills.......................... 43

Building a Credible Business Case............................ 47

Listen and Speak Under Pressure............................. 45

Building and Managing Your Budget......................... 47

Managing Performance............................................. 27

Bullying and Harassment Prevention........................ 48

Managing Regional Staff: Working Together Apart............................................. 51

Business Acumen....................................................... 43 Change Leadership - What's New............................. 48 Coaching Skills for Team Leaders............................. 48 Corporate Governance............................................... 49 Cost-Benefit Analysis................................................. 23 Dealing with Difficult Situations and Behaviours........49 Developing a Dispute Management System.............. 50 Developing and Writing Operational Policies and Procedures................................................................. 52

Negotiation and Conflict Resolution Skills............... 20 Outrage! Managing Highly Controversial Issues...... 51 PCTP Advanced Diploma of Government (Procurement and Contracting)................................. 36 PCTP Diploma of Government (Procurement and Contracting)................................. 37 PCTP Level 1 Understanding Public Sector Procurement............................................................... 30 PCTP Level 2 Effective Procurement Capabilities.......31

Developing High-Performing Teams......................... 49

Policy Development: Advanced.................................. 32

Diploma of Government (Policy Development) PSP51412.................................................................... 38

Policy Development: The Basics................................ 33

Diploma of Government (Project Management) PSP51312.................................................................... 39 Economics for Non-Economists................................ 24 Effective Client Engagement..................................... 18 Effective Frontline Customer Service........................ 19 Essentials for New Managers.................................... 26 Ethical Problem-Solving and Decision-Making........ 52 Executive Finance – Mastering Your Financial Environment............................................................... 24 Expanding your Leadership Capabilities................... 26 Facilitation Skills........................................................ 44 Finance Essentials for NSW Government................. 25 Finance for Non-Finance Managers.......................... 25 Fundamentals for Supervisors.................................. 27 Gateway Familiarisation Workshop........................... 29 Gateway Reviewer Simulation Workshop.................. 30 How to Have Those Difficult Conversations with Employees.................................. 50 Improve Performance through Coaching.................. 50

Policy Process............................................................ 53 Presentation and Facilitation Skills........................... 20 Process Mapping and Analysis for Improved Efficiency.................................................... 43 Program Evaluation................................................... 28 Project Management: The Basics.............................. 32 Risk Management...................................................... 51 Running Great Meetings............................................ 45 Speech Writing Made Easy........................................ 45 Speed Reading: Unload Your Reading Overload....... 46 Springboard: Women's Development Program........ 28 Strategic Analysis....................................................... 29 Strategic Awareness in the Public Sector................. 52 Taking Good Minutes.................................................. 21 Writing Briefs and Reports........................................ 21 Writing Briefs for Ministers and Executives.............. 46 Writing in the Modern Public Sector......................... 22 Writing Ministerial Correspondence......................... 22 Writing Plain English.................................................. 46

Improving your Workplace Effectiveness.................. 18 55

ALPHABETICAL INDEX

Index – alphabetical

www.nsw.ipaa.org.au