IPAA NSW Customised Course Catalogue

IPAA NSW Learning Framework Curriculum Our Curriculum mapped Mapped to the NSW Public Sector Capability Framework

IPAA NSW

Building public sector capability

Contents IPAA NSW - Building public sector capability .......... 2 • About IPAA NSW Learning at IPAA ......................................................

• Why choose us?

• Learning customised for you

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A-Z of courses .........................................................

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Courses by capability • Personal attributes............................................... 5 • Relationships........................................................ 6 • Results.................................................................. 7 • Business enablers................................................ 8 • People management............................................. 9 • Occupation specific............................................... 10

About IPAA NSW The New South Wales Division of the Institute of Public Administration Australia (IPAA NSW) is the not-for-profit professional association for people who work in or with the public sector.

Our mission is to build the capabilities and connections of our members and support the advancement of the NSW public sector. We work hard to advance the profession of public administration.

IPAA understands the common and unique aspects of working in the public sector and provides a wide range of services to assist our community in building their personal and professional capabilities.

Our services include: • Membership – Membership is open to any individual passionate about their career and about the professionalism and reputation of the public sector in NSW. • Learning and Development – We bring together contemporary learning theory and design expertise in developing courses and curriculum to suit the individual needs of clusters and agencies as well as the wider sector.

• Events – We deliver a range of high quality events ranging from influential international speakers to intimate executive leadership events, bringing the latest thinking and innovation in public administration.

• Ignite – Our weekly thought leadership newsletter, Ignite, provides content that explores and challenge ideas about public administration.

IPAA NSW occupies a unique position in the public sector landscape. We work to address public sector capability gaps and drive a consistent fundamental set of skills and capabilities.

Our program of activities and publications provides exposure to cutting-edge ideas and best practices. We provide networking opportunities to meet public sector leaders and colleagues from across Government and other sectors and support our members and customers to build and extend their professional network.

Find out more about how we can support you at www.nsw.ipaa.org.au

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Learning at IPAA

Flexible. Accessible. Innovative. Relevant.

Why choose us?

Trusted learning partner As the professional association for the NSW public sector, we have been providing public sector-focused learning and development services for more than 80 years.

We ensure that our learning content and strategies reflect both the 70:20:10 model of learning and the common and unique aspects of working in the public sector.

Learning mapped to the NSW Public Sector Capability Framework Our short courses, programs and qualifications are selected and developed based on evidence from the public sector, including the NSW Public Service Commission State of the Sector reports. We collaborate with the sector to ensure our course content specifically addresses the capabilities and behaviours from the NSW Public Sector Capability Framework.

Expert facilitators and learning providers Our facilitators are discipline experts and have been engaged because of their expertise in the sector as well as their knowledge of contemporary learning strategies. All learning providers are selected through a rigorous process involving a panel of representatives from the NSW public sector.

In-house learning for your needs IPAA NSW brings learning directly to your workplace through our customised in-house courses and programs. This agile, cost efficient and highly regarded solution enables you to design learning to achieve team, agency and cross-agency capability development.

Our entire curriculum can be customised to meet your learning needs and delivered at a time or location of your choice.

Existing IPAA NSW courses can be amended and combined to develop a course appropriate to your requirements, or we can assist you to develop your own bespoke course.

If your organisation has a specific capability framework, our IPAA NSW learning team can further tailor courses and learning experiences to meet it. We can also utilise technology to bring geographically dispersed learners together or to provide blended learning options.

Value for money IPAA NSW is a not-for-profit professional association and is committed to providing learning and development opportunities that benefit the sector.

We negotiate fair and cost effective pricing on the sector’s behalf.

Accessible learning curriculum IPAA NSW offers more than 70 topics and courses across a range of learning modes. We use our digital learning platform to enhance classroom experiences, to deliver blended and virtual learning programs, and online self-paced programs.

Workplace learning We specialise in bringing learners together so that learning continues beyond the classroom and into the workplace through structured experiences, online networking and peer learning.

Did you know?

That IPAA NSW is on the following NSW Government panels: • SCM0005 Performance and Management Services Scheme • SCM0020 ICT Services Scheme • DI-FSO-16-941 Capability Training sub-panel.

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A-Z of courses

Choose from public or in-house programs • Advanced Diploma of Procurement and Contracting • Advanced Diploma of Procurement and Contracting (Online) • Advanced Diploma of Program Management (Online) • Advanced Facilitation Skills • Advanced Policy Development • Allocating and Managing Your Budget • Analysing and Solving Problems • Analysing Financial Reports • Applied Project Management • Behaving Ethically in the Public Sector • Build a Practical Service Level Agreement • Building a Credible Business Case • Building and Sustaining Resilience • Business Acumen for the Public Sector • Communicate with Confidence • Complaint Handling Excellence • Contract Management Essentials • Contract Negotiation Skills • Customer Service Engagement • Customer Service Excellence • Customer Service Leader • Customer Xperience Essentials • Deliver Results at Meetings • Diploma of Government • Diploma of Leadership and Management (Online) • Diploma of Project Management (Online) • Diploma of Project Management • Diploma of Procurement and Contracting • Diploma of Procurement and Contracting (Online)

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• Drive Your Career • Effective Performance Conversations • Effective Procurement Capabilities • Effective Program Evaluation • Essentials for New Managers • Ethical Leadership • Ethics in Practice • Expanding your Leadership Capabilities • Finance Essentials for NSW Government • Finance for Non-Finance Professionals • Fundamentals of Leadership • Fundamentals of Team Effectiveness • Get That Job • Great Managers® Program • How Modern Government Works • Inclusive Leadership in Action • Increase Productivity and Work Effectiveness • Information Security Awareness (Online) • Introduction to Professional Networking (Online) • Introduction to Public Sector Performance Management • Introduction to NSW Public Sector Procurement (Online) • Leader as Coach • Leading and Managing Others Through Change • Leading Flexible Workplaces • Leading with Emotional Intelligence • Managing Regional and Dispersed Staff • Mastering Your Financial Environment

• Negotiate and Resolve Conflict with Confidence • Negotiation Essentials • Performance Fundamentals for New Supervisors • Policy Development Basics • Present with Confidence • Project Management Fundamentals • QLD PCP Level 1 Procurement Fundamentals (Online) • QLD PCP Level 2 Intermediate Procurement • QLD PCP Level 3 Diploma of Procurement and Contracting • QLD PCP Level 4 Advanced Diploma of Procurement and Contracting • Resolving Conflict with Confidence • Risk Management • Speech Writing Made Easy • Springboard into People Management • Strategic Analysis • Taking Minutes that Count • The Resilience Advantage™ • Thriving in a Changing Environment • Unconscious Bias • Understanding Team Behaviours Using DISC • Working Together Apart • Write in Plain English • Writing Briefs • Writing Comprehensive Reports • Writing Effective Policies and Procedures • Writing Fundamentals for the Public Sector • Writing Ministerial Correspondence

Display Resilience and Courage

Act with Integrity

Manage Self

Value Diversity

Personal Attributes

Level 1 FOUNDATIONAL – INTERMEDIATE

Thriving in a Changing Environment

Information Security Awareness

Introduction to Professional Networking

Increase Productivity and Work Effectiveness

Behaving Ethically in the Public Sector

Fundamentals of Leadership

Level 2 INTERMEDIATE – ADEPT

Drive Your Career Program

Building and Sustaining Resilience

Ethics in Practice

Get that Job!

The Resilience Advantage™

Leading with Emotional Intelligence

Inclusive Leadership in Action

Level 3 ADEPT – ADVANCED

Ethical Leadership

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

Self-paced, NEW New online subject area

Face to face

Virtual learning

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Communicate Effectively

Commit to Customer Service

Work Collaboratively

Customer Xperience Essentials

Fundamentals of Team Effectiveness

Influence and Negotiate

Relationships

Level 1 FOUNDATIONAL – INTERMEDIATE

Writing Fundamentals for the Public Sector

Taking Minutes that Count

Working Together Apart

Communicate with Confidence Level 2 INTERMEDIATE – ADEPT

Writing Comprehensive Reports

Customer Service Excellence

Understanding Team Behaviours Using DISC

Writing in Plain English

Complaints Handling

Negotiate and Resolve Conflict with Confidence

Writing Briefs

Customer Engagement Excellence Ethics in Practice

Deliver Results at Meetings

Level 3 ADEPT – ADVANCED

Speech Writing Made Easy

Customer Service Leader

Writing Ministerial Correspondence

Building a Credible Business Case

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

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Self-paced, NEW New online subject area

Face to face

Virtual learning

Negotiation Essentials

Deliver Results

Plan and Prioritise

Think and Solve Problems

Demonstrate Accountability

Results

Level 1 FOUNDATIONAL – INTERMEDIATE

How Modern Government Works

Increase Productivity and Work Effectiveness

Policy Development Basics

Level 2 INTERMEDIATE – ADEPT

Business Acumen in the Public Sector

Deliver Results at Meetings

Present with Confidence

Writing Effective Policies and Procedures

Ethics in Practice

Risk Management

Finance For Non-Finance Professionals

Level 3 ADEPT – ADVANCED

Facilitation Skills

Diploma of Government

Advanced Policy Development

Analysing and Solving Problems

Ethical Leadership

Strategic Analysis

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

Self-paced, NEW New online subject area

Face to face

Virtual learning

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Procurement Business Enablers Level 1 FOUNDATIONAL – INTERMEDIATE

Introduction to NSW Public Sector Procurement

Project Management

Project Management Fundamentals

Effective Procurement Capabilities

Level 2 INTERMEDIATE – ADEPT

Finance

Technology

Finance Essentials for NSW Government

Information Security Awareness

Business Acumen for the Public Sector

Contract Management Essentials

Applied Project Management

Finance for Non-Finance Professionals

Contract Negotiation Skills

Effective Program Evaluation

Allocating and Managing your Budget

Diploma of Procurement and Contracting

Diploma of Project Management

Analysing Financial Reports

Diploma of Procurement and Contracting

Diploma of Project Management • Infrastructure • ICT • Social • General

Building a Credible Business Case

Build a Practical Service Level Agreement

Level 3 ADEPT – ADVANCED

Level 4 ADVANCED – HIGHLY ADVANCED

Advanced Diploma of Procurement and Contracting

Advanced Diploma of Program Management

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

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Self-paced, NEW New online subject area

Face to face

Virtual learning

Mastering your Financial Environment

Manage and Develop People

Inspire Direction and Purpose

Optimise Business Outcomes

Manage Reform and Change

People Management

Level 1 FOUNDATIONAL – INTERMEDIATE Level 2 INTERMEDIATE – ADEPT

Introduction to Public Sector Performance Management

Fundamentals of Leadership

Thriving in a Changing Environment

Springboard into People Management Performance Fundamentals for New Supervisors

Leading with Emotional Intelligence

Risk Management

Leading and Managing others through Change

Managing Regional and Dispersed Staff Effective Performance Conversations Great Managers® Program Inclusive Leadership in Action Expanding your Leadership Capabilities

Level 3 ADEPT – ADVANCED Leader as Coach Ethical Leadership

Diploma of Leadership and Management Diploma of Leadership and Management

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

Self-paced, NEW New online subject area

Face to face

Virtual learning

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Occupation Specific

Level 1 FOUNDATIONAL – INTERMEDIATE

Level 2 INTERMEDIATE – ADEPT Diploma of Procurement and Contracting

Advanced Policy Development

PSP50616

BSB51415

Diploma of Procurement and Contracting

Level 3 ADEPT – ADVANCED

PSP50616

Diploma of Government PSP50116 Diploma of Leadership and Management BSB51915 Diploma of Leadership and Management BSB51915

Level 4 ADVANCED – HIGHLY ADVANCED

Advanced Diploma of Procurement and Contracting

BSB61215

Unless specifically indicated, IPAA NSW learning is primarily face-to-face with blended components to complement the learner experience.

Self-paced, NEW New online subject area

Diploma of Project Management • Infrastructure • ICT • Social • General BSB51415

Advanced Diploma of Program Management

PSP60616

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Diploma of Project Management

Face to face

Virtual learning

Curriculum by Capability Visit our website www.nsw.ipaa.org.au for further information