We’re proud to present this refreshed edition of Business Comment - a publication that celebrates the ambition, ideas, and achievements of our members, while highlighting the vital role businesses play in shaping Edinburgh’s future.
In this issue, we delve into the forces driving progress across our network. From the economic impact of Scotland’s bus services to the strength of our tech ecosystem and the innovation emerging from university spin-outs, the stories featured here showcase how exceptional organisations, led by visionary leaders, are powering prosperity across the city.
We also highlight Edinburgh’s expanding global presence - from cultural leadership through the Edinburgh International Festival to new collaborative ventures like our joint policy initiative with the London Chamber of Commerce and Industry.
This edition marks the beginning of an exciting new chapter for Business Comment as an in-house publication. We’re keen to hear your thoughts on how we can continue to evolve and enhance the magazine. Please don’t hesitate to share your feedback with our marketing team.
EICC appoints new Chief Executive
Amanda Wrathall has been appointed as the new Chief Executive of the Edinburgh International Conference Centre (EICC). With over 30 years in the hospitality and tourism sector, including a decade as Sales and Marketing Director at the EICC, Amanda has been instrumental in shaping the venue’s growth and success over the past 10 years.
Amanda is already widely recognised as an industry leader and was awarded Women in Tourism (WIT) top 100 in 2022 and 2024, as well as Tourism Individual of the Year in the 2024 Central & East Scotland Scottish Thistle Awards. Amanda will take up her new role on 1 August.
Welcoming the appointment, Councillor Lezley Marion Cameron, Chair of the EICC Board, said:
“I am delighted to announce Amanda Wrathall’s appointment as our new EICC Chief Executive. As EICC Sales and Marketing Director, Amanda has consistently demonstrated her ability to lead, transform and inspire teams and succeed in partnership working.
“Amanda’s lead role in the EICC’s successful temporary guardianship of the Edinburgh Convention Bureau is a great example. Her high standing in local and national hospitality and tourism industry and government networks is another.
“Since the EICC first opened in 1995, the international conference and events landscape has become more competitive, fast changing and challenging. Today, EICC’s priorities include being equipped to compete successfully in an increasingly competitive market; exploring new opportunities for innovation and benefits arising from the Edinburgh Tourism Visitor Levy coming into effect; and responding to anticipated outcomes of the Council’s review of its Arms-Length Companies, due to conclude this year.
With Amanda as our new CEO, the EICC Board is looking forward with confidence to embracing a new and exciting era for the EICC, defined by mutually respectful and collaborative ways of working designed to sustain, secure and strengthen EICC’s reputation as a global conference and events destination of excellence.”
Owned by the City of Edinburgh Council, the EICC has hosted over 4,500 events since 1995, welcoming over 2.2 million delegates and bringing in an economic impact worth £930 million to the local economy.
The venue has played host to the likes of Barack Obama, George Clooney and Malala Yousafzai and also acted as a vaccination centre during Covid, count venue for Scottish and General Elections and a Fringe venue every August.
New EICC CEO, Amanda Wrathall, said:
“It’s a privilege to take on the role
of CEO at this important moment in the EICC’s journey. Building on a strong legacy, my focus is to lead the organisation into its next phase, delivering ideas with impact and performance with purpose, while creating lasting value for our clients, our people, our city, and our shareholder.
“I’d like to thank the Board for their trust and support and acknowledge the exceptional team whose commitment underpins our success. I look forward to shaping a bold, inclusive, and sustainable future together.”
Now in its 30th year, the EICC plays a significant and ever-increasing role in Edinburgh’s success and global reputation as a visitor destination. With the Council’s ongoing support, it generates hundreds of millions of pounds for the local economy, creating and sustaining hundreds of jobs for Edinburgh residents and attracting delegates from across the world.
Policy Changes Top Concern for Scottish SMEs
More than 80% of small and medium-sized enterprises (SMEs) in Scotland believe the viability of their business is at risk over the next 12 months, according to new research from Aberdein Considine.
The survey, carried out by Censuswide on behalf of the legal firm, highlights the mounting economic pressures and uncertain market conditions faced by small to medium businesses in key sectors across the country. SMEs account for over 99% of all private sector businesses in Scotland, and the survey captures their views one year out from the next Holyrood election, as candidate selection has begun.
Respondents pointed to several factors that present financial challenges, including increased costs, supply chain disruption, access to finance and uncertainty arising from policy and
regulatory changes, with the findings indicating that these challenges are being felt by businesses of varying sizes within the SME category.
The report also found that concerns around business viability were not limited to specific industries, with high levels of risk perception present across the energy, retail, hospitality and food and drink sectors. The findings suggest that a broad cross-section of Scotland’s SME community is currently operating in an environment they view as unstable or unpredictable over the coming year.
Scottish SMEs poised for a return to full-time office working.
The appetite for a full office return stands out against wider workforce trends, with over 90% (90.52%) of respondents noting a return to full-time office working as a priority over the next 12 months.
This marks a notable shift in workplace planning, with the majority of businesses indicating a move away from hybrid or remote arrangements.
Scottish Government policy changes biggest challenge to business growth.
Equally significant is the pressure from policy and taxation, with over a third of businesses surveyed (37.16%) listing Scottish Government policy changes as the biggest challenge to business growth.
Respondents reported that ongoing policy shifts have created difficulties in planning and investment, suggesting a widespread concern among firms about the impact of regulatory uncertainty on their ability to grow and operate effectively in the current environment.
On a more positive note, over half (52%) of Scottish SMEs plan to invest
in sustainability and ESG initiatives over the next 12 months; 39% intend to prioritise growing their workforce over the same period; and 58% are optimistic about the benefits associated with the energy transition.
Ritchie Whyte, Partner, Aberdein Considine, said: “Our survey’s findings paint a picture of a very challenging environment for Scotland’s small to medium-sized businesses. We know that businesses are facing intense financial pressures, and the fact that over 80% of firms now doubt their viability demonstrates the urgent need for targeted support, policy intervention and sustainable strategies to ensure not only their survival, but long-term resilience.
“Perhaps most telling is that more than a third of SMEs point to Scottish Government policy shifts as their biggest obstacle to growth.
In practice, this means every tax or regulatory change can feel like an extra weight at a time when firms can least afford it. With less than a year to the next Holyrood election, we hope policymakers will take note. The pace of change must be managed carefully if businesses are to have the confidence to invest and expand.
“While the findings show that a significant number of Scottish SMEs – many of which are
family-owned and run – are facing real concerns about viability in the short term, they also point to a business community actively planning for the future.
“The result that more than 90% of respondents say they are prioritising a return to full-time office working seems to run counter to broader workforce trends, but it perhaps highlights a focus across the industry towards strengthening collaboration and enhancing productivity. While approaches may vary, there is a shared intent among firms to stabilise operations and support long-term future growth.”
Read Ritchie’s full opinion piece on our website, and the full survey findings can be accessed here
Ritchie Whyte, Partner Aberdein Considine
UK traveltech sector flourishing with record investment, driven by artificial intelligence
Anew report released reveals the UK’s traveltech sector has reached record investment levels, with Edinburgh emerging as one of the UK’s key innovation hubs powered by advances in artificial intelligence (AI).
The comprehensive analysis from Dealroom, the leading data and analytics platform, commissioned by the Traveltech Innovation Hub at Edinburgh Futures Institute, part of the University of Edinburgh, highlights how the UK has become the third largest traveltech investment destination globally, behind only the USA and Canada.
The report shows UK traveltech companies have raised an
impressive $1.6 billion since 2020 across nearly 300 deals, with 2024 marking a record year as investment reached $518 million – largely driven by AI-powered innovation.
Among the deals spotlighted was the $370 million secured by London-based Lighthouse in Series C funding in November 2024.
The company uses artificial intelligence to optimise hotel pricing and distribution strategies. Also highlighted is Unravel, which just last month secured $7 million in Series A funding for its AI-powered video platform that transforms inspirational content into bookable travel experiences.
Outside of London, Scotland is emerging as a UK travel tech hub, with more than 100 travel tech startups registered there.
One company, Obvlo, recently raised $2 million to develop AI solutions for producing and maintaining personalised local content at scale for travel and hotel brands such as Virgin Hotels. And Barcelona-based travel management company TravelPerk just announced the opening of a new office in Edinburgh.
However, the report, the first to examine the UK’s traveltech sector in detail, also highlights challenges within the sector, noting that only 6% of traveltech venture capital funding in Europe went to startups with a female founder between 2022-2025.
Joshua Ryan-Saha, Director of the Traveltech Innovation Hub at the Edinburgh Futures Institute, said:
“The findings demonstrate the UK’s position as a global leader in travel technology innovation. Edinburgh, with its world-class AI expertise and dedicated innovation ecosystem, is particularly well-placed to drive this sector forward.
The Traveltech Innovation Hub at Edinburgh Futures Institute will continue to support and bring together the emerging traveltech industry locally and globally, encouraging datadriven and futures-focused learning and collaboration.
“The application of artificial intelligence across the traveltech landscape is transforming every aspect of how we discover, book and experience travel. This is creating significant opportunities for innovative companies, particularly those leveraging Edinburgh’s excellence in AI research and development.
“Clearly, more needs to be done to support female founded companies in Europe and that’s an area the industry needs to focus more effort on in the coming years.”
Callum McPherson, CEO and founder of Obvlo, said:
“Scotland offers the perfect combination of talent, worldclass universities and robust early-stage investment to develop an exceptional tech ecosystem. By focusing on traveltech, we can leverage our strong tourism economy and the presence of established industry leaders to create a launchpad for the global stage. Obvlo is excited to collaborate with the Edinburgh Futures Institute to drive the future of travel technology in Scotland and beyond.”
Beyond AI, the UK traveltech sector shows strength across multiple sub-sectors with particularly strong investment in SaaS (Software as a Service) for hospitality.
Over $480 million was invested in 2024 in solutions that enhance operational efficiency, improve guest experience, and optimise revenue; and more than $60 million was invested in the same period in solutions addressing
payments, expense management, and financial services for travellers (Fintech).
The UK’s travel and tourism sector more generally has demonstrated remarkable resilience, with its contribution to GDP climbing to 10% in 2023 to reach more than $252.4 billion, surpassing the pre-pandemic peak of 2019.
Eglantine Dupuy, Research Associate at Dealroom, said:
high. The travel sector has proved itself to be resilient postpandemic but it’s notable that the number was significantly boosted by AI-focused companies. We are seeing many startups using artificial intelligence to supercharge innovation across the sector — from personalised content and booking platforms to revenue optimisation tools.”
The Traveltech Innovation Hub at Edinburgh Futures Institute provides a dedicated physical space for traveltech companies to collaborate and grow, offering research partnerships focusing on cutting-edge AI innovation, academic expertise, student talent, and vital connections between entrepreneurs, tourism businesses, investors, and universities.
The full Dealroom report is available here.
Joshua Ryan-Saha, Director of the Traveltech Innovation Hub at the Edinburgh Futures Institute
Callum McPherson, CEO and founder of Obvlo
Sustainability Starts with You: The Vital Step You Might Be Missing
The transition to low carbon technologies (LCTs) is no longer a distant ambition - it’s already happening on driveways, rooftops, and in utility cupboards across the UK. One in three new cars now has a plug, solar panels are common, and more homes and businesses are turning to heat pumps to cut carbon and energy bills. It’s an exciting and essential transition – but it also brings new responsibilities that are easy to overlook.
As more of us make the switch to electric vehicles (EVs), solar panels, and other sustainable technologies, it’s crucial to understand the impact on our electricity network and the simple process that helps keep everything running smoothly.
What’s ‘Unlooping’ and Why Does it Matter?
You might not have heard the term, but unlooping is becoming a key part of the LCT application process. Many older homes share an electricity supply – known as a looped connection –which may not safely support modern tech like EV chargers or heat pumps. Unlooping separates shared supplies to ensure enough power for each home.
That’s Where We Come In.
SP Energy Networks doesn’t send you your electricity bill – that’s your supplier – but we own and manage the cables and substations that power your home. We maintain and upgrade the network to keep it safe and future-ready.
When you apply to install an EV charger, solar panels or a heat pump, we check whether your property has a looped supply and if an upgrade is needed. This is a free service and essential for keeping you – and your neighbours – safe. If needed, we’ll unloop your property, giving it a direct supply to meet your energy needs.
The LCT Application Process: A Step You Shouldn’t Skip
Many people overlook the step of notifying their network operator when installing tech like EV chargers or solar panels—especially when buying direct. But skipping this can cause safety issues and overloaded cables. Thankfully, the process is quick, and most installers handle it for you. Still, it’s important to check, ensuring your new tech works safely and seamlessly with your home and the grid.
We Look After the Network - and You
At SP Energy Networks, our role is to ensure the electricity network can support this exciting transition to net zero. That means planning for future demand, strengthening our infrastructure, and working with local communities, councils, and businesses to deliver a greener future.
But we also care about the everyday reality for our customers. That’s why we provide advice and support on the processes involved in connecting new technologies - even if we don’t supply or install the tech itself. You choose the EV, the panels, the heat pump – we make sure the power is ready.
In Summary
Whether you’re an individual making a greener choice or a business supporting your employees through the energy transition, understanding the role of your electricity network operator is key.
If you’re investing in low carbon tech, don’t skip the vital first step. . Talk to your installer about the LCT application process.
You can learn more about the process via our website, to make sure nothing’s missed.
Nature is the Solution to a Sustainable Future
All known life on Earth
– including our own –depends fundamentally on plants and fungi. Yet, at a time when their value has never been greater, the dual crises of biodiversity loss and climate change are wreaking havoc on natural ecosystems, with profound consequences for human wellbeing, food security and the global economy.
Across our four Gardens, we are the custodians of 13,500 plant species, representing flora from 152 countries. This vast and diverse Living Collection offers a sanctuary to many rare and threatened species, serving as both a global conservation resource and a platform for education and research.
Among the most threatened groups are conifers, which play a vital ecological role in forests across the world. Yet 34 per cent of conifer species face extinction. Our International Conifer Conservation Programme (ICCP) works with partners globally to describe new species, restore degraded habitats, and develop ex-situ conservation
approaches that support long-term survival.
Biodiversity loss is not only a global issue but a local one. In Scotland, native plant populations are under pressure from deforestation, over-grazing, habitat change and the growing impacts of climate change. Our teams of scientists and horticulturists are working to conserve ten priority native species, including the rare alpine blue sow-thistle (Cicerbita alpina), with funding from the Scottish Government’s Nature Restoration Fund and NatureScot.
To maximise the chances of success, plant material is first propagated with a focus on boosting genetic diversity. Once populations are robust enough, individuals are reintroduced into carefully chosen wild habitats and monitored for long-term viability.
Climate change is also driving more erratic weather, leading to increased risk from flooding, drought and extreme heat. Our five-year research programme, Plants with Purpose, is
exploring how nature-based solutions, such as rain gardens, stormwater planters and green infrastructure, can help communities adapt to these changes, while enhancing biodiversity and human health.
Yet another threat looms in the form of plant pests and pathogens, which are spreading more rapidly in a warming world. At our Benmore Garden in Argyll, we have had to remove 300 larch trees infected by the water-borne pathogen Phytophthora ramorum. In response, RBGE became the first public garden in the UK to achieve Plant Healthy certification, demonstrating our commitment to the highest standards of biosecurity.
40% of the world’s plant species are now under threat. But through collaboration, rigorous science and collective will, we can conserve this essential biodiversity and help secure a more sustainable, nature-led future for all.
by Simon Milne MBE, Regius Keeper, Royal Botanic Garden Edinburgh.
Brewing a Sustainable Future:
Heriot-Watt’s £35m Vision to Transform the Industry
by Gillian Murray, Deputy Principal of Business and Enterprise, Heriot-Watt University
Brewing and distilling are vital to the ongoing health and prosperity of the Scottish economy. Scotch whisky exports last year were worth around £5.4bn to the nation – and £7.1bn to the UK as a whole – while brewing supports more than 8,000 jobs.
Our university, Heriot-Watt, has long played a significant role in this success. We have been leaders in brewing and distilling education since 1903, when lager pioneer Emil Westergaard was appointed as our first Professor of Brewing.
Professor Westergaard not only taught classes in our historic Chambers Street location, but led the way with unique research that pushed the boundaries of what brewing could achieve – paving the way for Edinburgh to become home to a host of flourishing breweries.
In distilling, Professor Ronnie Martin OBE, Production Director of United Distillers – the forerunner of Diageo – was appointed our first Visiting Professor. Together with United Distillers’ Dr John Philp, he introduced a new lecture module which paved the way for a course that offered practical training for Heriot-Watt students ondistilling.
Heriot-Watt continued to push the boundaries further throughout the 20th century with academic courses backed by both industries and Government, and culminated in the founding of our unique and worldrenowned International Centre of Brewing and Distilling (ICBD).
We have ambitious plans to build a brand new £35m Centre of Sustainable Brewing and Distilling, to drive both industries forward so they enjoy sustainable success for decades to come.
Some people may ask why we need a new centre. After all, our graduates are already extremely sought after in the industry, not just in Scotland
but across the world. Our alumni are among the best entrepreneurs that brewing and distilling have to offer – including BrewDog’s Martin Dickie, Kirsty Black, Master Distiller at Arbikie Distillery, and David Wilkinson, Head Distiller at Edinburgh Gin.
We have transported our knowledge through students such as Ewan Wang and his new distillery business in Hawaii and Jialin Guo, Senior Blender at Laizhou Distillery in China, one of many talented alumni in the Chinese industry nurtured at Heriot-Watt.
However, industries never stand still. New challenges always emerge that disrupt the norm. You just need to look at the energy sector, and the impact of climate change, to see how it has dramatically shifted directionin an extremely short period of time.
Brewing and distilling is no different. They both need to adapt, to challenge current thinking through innovation, and do so by bringing together the best talent and minds within both industries to develop a future that can grow sustainably, rather than struggle through lack of innovation.
That is where Heriot-Watt’s influence as a pioneering force can play its part. To encourage and foster a fresh spirit of entrepreneurialism, creativity and innovation, we too have to be entrepreneurs ourselves – bold and ambitious.
That is why we have set the challenge of raising £35m to build a centre that unites cutting-edge research, advanced production testbeds, and sustainable industry solutions under one roof.
Through this centre, we can shine a light on new ideas, nurture further generations of talented students with their own fresh ideas, create and foster transformative new businesses, and help existing ones to flourish, and drive brewing and distilling on to new, fertile, economic ground.
But we must not only focus on
research and innovation, we must also evolve a model that challenges industry norms and takes it in fresh directions that can sustain its vital importance as an economic force and source of skilled employment for generations to come.
The Centre for Sustainable Brewing and Distilling can be a focal point to develop new innovation clusters by bringing together the biggest and best industry people. Together, we can roll our sleeves up and use the centre’s ‘plug and play’ testbeds to converge our thinking, embrace flexibility – be it focusing on saving water, CO2, or using hydrogen in fermentation and distillation processes – and trial fresh innovations.
If the environment is right, if the pioneering, entrepreneurial culture is established, then great things can happen.
This is the future that our Centre for Sustainable Brewing and Distilling can build towards. Together, we can use it to establish a new pioneering spirit in brewing and distilling. Just like Professor Emil Westergaard did over a century ago.
To learn more about the Centre for Sustainable Brewing and Distilling, please visit the Heriot-Watt website.
Building a Greener Future: Brewster Brothers’ Journey to Net Zero
Who is Brewster Brothers?
Brewster Brothers are a proud, long-established family business leading the way in sustainable waste solutions for Scotland’s construction industry. They provide a comprehensive range of recycled aggregates and sustainable waste management services, offering a one stop shop for resource recovery. Through recycling of construction, demolition, and excavation waste, Brewster Brothers transforms waste into their high quality recycled aggregates, helping their customers across the central belt reduce their environmental impact while benefiting from sustainable, quality products and services.
Brewster Brothers and sustainability
As a circular business with sustainability at the centre of their business operations one of their business objectives this year was to develop a net zero plan, as highlighted by Nicola Mearns, Senior Marketing Executive “having a net zero plan is essential to Brewster Brothers because sustainability is at the core of everything we do. As a circular business, we are committed to reducing carbon emissions, minimising waste, and promoting responsible use of resources in the Scottish Construction industry.”
How the Supporting the Net Zero Journey programme supported their net zero transition
Brewster Brothers recently participated in the Supporting the Net Zero Journey business support programme managed by the Edinburgh Chamber of Commerce in partnership with Scottish Enterprise. Through participating in the programme Brewster Brothers gained a comprehensive understanding of their carbon footprint, gained insights into where their greatest environmental impacts lie and they were also able to identify the most effective actions for driving their net zero transition. Nicola emphasised how the programme also helped them prioritise their actions “this approach allows us to prioritise the most impactful reduction strategies, whether its optimising the fuel efficiency in our fleet, investing in renewable energy, or working with suppliers and customers to lower emissions across the entire supply chain.” The programme also enabled Brewster Brothers to collaborate with the other companies on the programme, helping them to gain different perspectives which ensured they added relevant and necessary content to the plan, identified potential challenges, and made sure their commitments are both ambitious and achievable.
With Brewster Brothers now implementing a net zero plan, they anticipate not only a significant reduction in carbon emissions and environmental impact, but also positive effects
on their long-term strategy, including cost efficiencies and business growth. Nicola highlights this, stating:
“By systematically reducing our emissions, we will further enhance the sustainability of our operations, ensuring our recycled aggregates and waste management services continue to provide low-carbon solutions to the construction industry. Looking ahead, our net zero strategy will shape future investments—from expanding recycling capabilities and developing new products to exploring self-sufficiency through solar energy.”
By taking part in the programme, Brewster Brothers gained invaluable support and feedback that enabled them to develop a net zero plan with clear, actionable targets. Embarking on their net zero journey has not only strengthened their commitment to accountability and transparency, but also positioned them to clearly demonstrate to stakeholders their dedication to climate action and creating meaningful impact.
This project is supported by:
If you’re interested in receiving net zero support you can contact the team at netzeroedinburgh@edinburghchamber. co.uk for more information.
Forth Ports’ new deep water riverside berth at the Port of Leith, which has been designed to host the world’s largest offshore wind construction vessels, has been formally opened and named.
In honour of the company’s former Chief Executive, It has been named the Charles Hammond Berth. At the opening ceremony Charles, who stepped down from the role in 2024 after 23 years, unveiled a specially commissioned sculpture at the berth. The 7ft structure was created by Borders-based craftsman, Daniel Lacey, using a reclaimed wind turbine blade.
As part of the transformation of the Port of Leith, Forth Ports has invested more than £100 million of private funds into creating a world class renewables hub, which is already playing a key role in supporting Scotland’s energy transition. The Charles Hammond Berth was completed last year and later this year will play a pivotal role in the delivery of the Inch Cape Offshore Wind Farm. This will be the Port of Leith’s largest ever offshore wind contract and is creating up to 50 new and upskilled green energy jobs at Forth Ports to support the project.
Stuart Wallace, Chief Executive of the Forth Ports Group, said: “The formal opening of the Charles Hammond berth marks another important milestone in the history of Forth Ports and the transformation
of the Port of Leith. Ahead of market demand, we have created a world class piece of infrastructure for Scotland as the nation starts to deliver the first wave of larger offshore wind projects taking shape in the North Sea.
“These assets are part of Forth Ports’ vision aimed at addressing the UK’s port capacity required for the deployment of these projects, keeping the activity here in Scotland and the UK.”
Charles Hammond OBE said: “This is a real honour for me and I am humbled that this high-quality berth features my name. With the continued support of private businesses like Forth Ports, and a collaborative approach with both the UK and Scottish governments, there is a real opportunity to see a significant pipeline of projects delivered from here, creating economic benefit for Leith, Edinburgh and Scotland as well as assisting the UK in achieving its Net Zero targets.”
Leith is Scotland’s largest renewable energy hub on a 175-acre site –supporting Scotland’s energy transition plans, boosting local supply chains, creating new, high quality green jobs and making a significant contribution to the country achieving its net zero carbon emissions targets. The Leith Renewables Hub is part of the Forth Green Freeport’s strategically located tax sites which aim to reindustrialise central Scotland, generating thousands of high-quality green jobs by increasing trade and supporting the growth of businesses across the Firth of Forth.
A First-of-its-Kind Energy Partnership Driving Net Zero in Midlothian
Midlothian Energy Limited (MEL): local energy, locally generated and delivered to local people.
MEL is a joint partnership between Midlothian Council and Vattenfall, created to deliver critical energy infrastructure and become a driving force in delivering low carbon energy solutions for the Midlothian region and surrounding areas.
MEL stands out as the only fully 50/50 joint venture in the UK equipped to deliver a wide array of energy projects, providing Midlothian Council with numerous benefits - from sharing energy infrastructure expertise to risk sharing and help in reaching local net zero targets.
One of MEL’s first achievements is the construction of the MEL energy centre, which generates low carbon heat for the MEL heat network. The energy centre, which is built on a former coal mining site, is introducing low carbon energy infrastructure to power the region into the future.
MEL shows that with the right approach to public procurement, combined with the right heat load and technology, it’s possible to achieve a single-technology solution to heat decarbonisation that works effectively across local authority boundaries.
As part of MEL, the joint venture is not only delivering critical low carbon energy infrastructure, but also creating lasting community benefits. Through apprenticeships, educational programmes, and STEM initiatives, MEL is inspiring the next generation and developing a skilled workforce for Scotland’s growing heat networks sector.
Learn more from Midlothian Council and Vattenfall about how this innovative partnership and project, supplying thousands of new homes with heating and hot water, is setting the benchmark for a fair and sustainable transition to net zero.
To find out more visit: Building a low carbon and just future, through innovative partnerships like MEL - Vattenfall Heat UK
Turner & Townsend awarded King’s Award Enterprise
Turner & Townsend has been honoured with the King’s Award for Enterprise for International Trade for its impressive sales growth over the past three years. The Award programme, now in its 59th year, is the most prestigious business accolade in the UK.
Previously, Turner & Townsend received the Queen’s Award for Enterprise in 2003, 2009, 2014, and 2020, and is one of only 197 organisations, nationally, to achieve the King’s Award for Enterprise this year.
Founded in 1946 in Darlington, County Durham, as a quantity surveying practice, the Leeds-based company is now a global and multi-disciplinary professional services firm, that employs more than 22,000 people in over 60 countries.
This expansive footprint enables the business to support the ambitions of global clients across real estate, infrastructure, and energy and natural resources.
Since receiving the Queen’s Award for Enterprise in 2020, the company has increased its net revenue by 95% to reach £1.3 billion last year, with international trade accounting for over 60%.
The company is currently delivering over 15,000 impactful projects across the world, from vaccine manufacturing in Australia and Canada, eliminating power outages in South Africa to the iconic Battersea Power Station residential development in the UK.
Expansion and diversification of the business has been furthered through the company’s strategic partnership with CBRE Group Inc. At the start of 2025, CBRE’s project management business combined with Turner & Townsend to establish a programme, project and cost management offer that is unmatched anywhere in the world.
Turner & Townsend has also made a series of strategic acquisitions and partnerships over the past few years to support clients responding to a rapidly changing and complex world.
These include alinea, specialists in real estate cost management in London; JUMBO Consulting Group, a global leader in procurement and contract management for offshore wind and JukesTodd, specialists in advisory and project management in Australia and New Zealand.
Vincent Clancy, Chairman and Chief Executive Officer, Turner & Townsend, said:
“It’s an honour to receive the prestigious King’s Award for Enterprise for International Trade. This achievement is the result of the outstanding contribution from everyone across the business, our continued commitment to excellence and our long-standing relationships with our clients around the world.”
Nurturing the Next Generation of Global Citizens Through the Arts
Photo credit: Keith Saunders
The Edinburgh International Festival has long stood as a beacon for global artistic excellence. Every year, we welcome the world to Edinburgh to experience our hand-picked programme of the finest performers in dance, opera, music and theatre.
What you see on stage is only part of the story; internationalism here means more than international programming.
Through the work we do on and off stages, the International Festival nurtures a global community of artists, cultural institutions, and governments, using the arts as a medium for dialogue, understanding, and collaboration. This approach enables us to offer rare, unforgettable moments in our Festival City of Edinburgh that reflect the richness and diversity of global culture.
We recognise that this kind of global understanding begins earlier – it’s with young people that the seed is planted. That’s why we are deeply committed to engaging the next generation through education, outreach, and immersive experiences that connect them directly with international artists and stories. By inspiring curiosity and empathy in young minds, we help cultivate a future where cultural exchange is not only appreciated but actively championed.
A concrete example of how we are working to impact the cultural and the civic life of the city can be found in our Art of Listening workshops. This year, we celebrated the programme’s 25th anniversary by reaching a recordbreaking 3,000 schoolchildren across Edinburgh, in 2025 alone - the largest youth participation to date.
In the workshops, young people aged 10–12 are guided by professional opera singers and a pianist in sessions where they actively engage, sing, imagine, and creatively respond to the sounds of Beethoven, Britten, and even modern icons like Taylor Swift. We offer these workshops completely free of charge, including transport costs, to ensure that children from all backgrounds can experience the power of live classical music – often for the very first time.
In its 25 years, Art of Listening has been enjoyed by 23,000 pupils in every ward in Edinburgh, offered to every state primary school in the city at no cost.
Now we are proud to be expanding this experience and offer Art of Listening workshops during August’s Festival for the first time, as an event for the whole family. We’re really looking forward to welcoming families and young people, this time not only from Edinburgh but from across the world.
The international reach of the Festival truly doesn’t stop at the edge of the stage—it flows into classrooms, rehearsal rooms, and community centres across Scotland. Young people in Edinburgh and beyond will be immersed in global stories through workshops and sessions based on performances across the programme. This year they’ll enjoy work from Australia, with an opera fused with circus in Orpheus and Eurydice, experience the rehearsal room of the Melbourne Symphony Orchestra, and enjoy puppetry in South African theatre show Faustus in Africa!.
These experiences are about more than watching a live performance; they are about expanding world views, inspiring the next generation of creators and audiences alike, and ensuring the Festival reflects Edinburgh’s true identity as a vibrant, multicultural capital.
As Scottish conservationist Patrick Geddes said, ‘think globally, act locally’.
Caroline Donald, Head of Discovery and Participation, EIF
When HMRC comes knocking: a lesson in trade compliance the hard way
Trade compliance failures aren’t abstract risks. They’re real, they’re costly, and when mishandled, they can spiral quickly.
I once worked with a well-known international fashion retailer who learned this the hard way. A seemingly routine request from HMRC for export documentation turned into penalties, legal fees, and a costly operational overhaul. It remains one of the clearest examples I’ve seen of what can go wrong when compliance isn’t taken seriously.
The appeal that shouldn’t have happened
The issue began when HMRC imposed just over £20,000 in VAT and penalties, citing insufficient evidence that goods had been exported from the UK.The company’s leadership wanted to appeal. At first glance, this seemed reasonable. Their customs broker still had access to years of shipment records.
But those records didn’t help. The broker had reused waybill numbers, and documentation no longer matched the original customs declarations. Some suppliers were no longer trading, and their records were gone entirely.
From a legal standpoint, the case was already lost. Exporters are responsible for retaining their own evidence, not brokers or carriers.
That obligation hadn’t been met, and no amount of forensic effort was going to change that.
In fact, HMRC had shown restraint. The penalties only applied to one export route - UK to US - despite evidence that wider issues existed. It was a warning shot.
An ounce of prevention is worth a pound of cure
In these situations, the reflex is often to fight. Companies divert staff, form internal project teams, and hire external advisors. It feels proactive, but it can come at a staggering cost.
I once sat in a four-hour kick-off session with the client’s CEO, CFO, COO, CTO, a barrister, an accountant, and two consultancy firms. That single meeting likely cost £10,000, and it was only the beginning.
Looking at the full picture, it became painfully clear that the financial and operational burden of fighting the penalty was far higher than simply accepting it and focusing on improvement.
A bitter bill
In the end, the numbers told the story:
• VAT and penalties paid: £20,000 plus interest
• Internal and external investigation costs: £35,000
• Bespoke archive solution to avoid recurrence: £100,000
• Appeal outcome: unsuccessful
All of this, triggered by missing documents. It was a costly way to learn a lesson many businesses still overlook.
The sensible way forward
There is a more effective path. It starts with acknowledging the limits of what’s possible when documentation is lost and making rational decisions about where to focus your time, money and attention.
• Be honest about the situation. If the evidence is gone, it’s gone.
• Think commercially. Will the cost of appealing exceed the penalty itself?
• Prioritise sustainability: use the
incident to improve systems and future readiness.
• Engage constructively with authorities: HMRC is often more open to compromise than people assume, especially when a business shows a proactive approach.
Prevention over cure
This isn’t complex. It’s about preparation. A secure, central archive of customs declarations and supporting documents can make all the difference. It turns chaos into clarity when an audit or investigation arises.
That’s exactly why we built Emma E-Doc. It enables importers and exporters to collect, verify and manage customs records from all brokers and channels in one place. No more scrambling. No more crossed fingers. Just control, accuracy, and confidence.
Get in touch at emmasys.com/e-doc to learn more.
Mark Jamieson is VP of Operations at Emma Systems UK. With over 30 years of experience in global supply chain management, he has helped organisations across retail, manufacturing, and transport improve efficiency, reduce risk and drive compliance through practical, technology-enabled solutions.
Global Tourism Giant Teams Up with McGill’s to Launch Big Bus Edinburgh
Edinburgh’s vibrant tourism offering is set to gain a major boost with the launch of Big Bus Edinburgh, a new joint venture between Big Bus Tours, the world’s largest operator of open-top sightseeing bus tours, and McGill’s Bus Group, the UK’s largest independent bus operator.
For Big Bus Tours, Edinburgh becomes its 28th global destination. For McGill’s, it represents the next chapter for its Bright Bus Tours operation, which has steadily built a presence in the capital since its launch in 2019.
By combining McGill’s operational expertise and market knowledge with Big Bus’s global scale, the new service is already turning heads as it gets ready for Edinburgh’s summer season.
Tony Williamson, CEO of McGill’s Group, said: “This is an incredibly exciting moment for McGill’s. Bright Bus Tours has become a much loved
part of Edinburgh tourism landscape and this new partnership with Big Bus Tours takes that offering to the next level. We’re proud to bring our local expertise to the table, and equally proud to join forces with a global leader in sightseeing. Together, we’re ready to create something exceptional for the city.”
For Big Bus Tours, known for operations in cities such as New York, Dubai, London, and Paris, the move into Edinburgh reflects the capital’s increasing draw as a year-round destination. With commentary in nine languages and a flexible hop-on hopoff service, Big Bus aims to bring its proven model to the heart of Scotland.
Pat Waterman, Executive Chairman of Big Bus Tours, commented: “We are delighted to welcome Edinburgh to our expanding network of world-class destinations. Edinburgh’s fascinating history, vibrant festivals, rich culture
and architectural splendour make it an outstanding addition to our global offerings. Our goal is to give our customers a truly immersive experience as they explore this iconic Scottish city.”
Big Bus Edinburgh will operate two tour loops: the City Tour, taking in key heritage sites such as the Royal Mile, Edinburgh Castle, and the Palace of Holyroodhouse; and the Britannia Tour, with destinations like St Andrew Square and the Royal Yacht Britannia.
With a refreshed service and enhanced global visibility, Big Bus Edinburgh is well positioned to contribute to the city’s vibrant tourism landscape. For the Edinburgh business community, the arrival of Big Bus Edinburgh represents more than just a change in livery. It’s a commitment to delivering high-quality visitor experiences and helping Edinburgh maintain its position as one of the world’s top city-break destinations.
Photo credit: Richard Water
Sheraton Grand at 40: A Tribute to the People Behind the Welcome
This year, the Sheraton Grand Hotel & Spa celebrates 40 years in business. Over the decades, the purpose-built property has welcomed loyal guests from around the world and crafted memories, visitors but also for its longserving team members.
Opened in 1985 in the heart of Edinburgh, the Sheraton Grand Hotel & Spa has become a pillar of hospitality in the city. Known for its authentic Scottish interior, award-winning One Spa, and warm service, the hotel has hosted everything from global conferences to romantic getaways.
At the heart of this 40-year celebration is not only the building, but the people who bring it to life. Among them is Wayne, who also celebrates 40 years of service this year, making him the longest-serving employee at the Sheraton Grand Hotel & Spa. Known as the doorman in the kilt, Wayne truly represents the very best of Scottish hospitality.
“When I started back in 1985, I never imagined I’d still be here 40 years later. The hotel has changed and grown over the years, but the sense of pride in what we do has stayed the same. I’ve worked with so many amazing people, and I’m proud to have played a small part in its story.”
Martijn Zengerink, General Manager of the Sheraton Grand Hotel & Spa, also
commented: “Wayne is one of a kind. His loyalty, warmth and professionalism have had a lasting impact on everyone who has had the pleasure to work with him. His 40 years of service is a remarkable achievement and one that deserves real recognition.”
To mark the milestone, the Sheraton Grand Hotel & Spa will host a series of celebratory events throughout the year, honouring both past achievements and future ambitions. One of the highlights includes a special Afternoon Tea menu designed to take guests on a nostalgic journey through the flavours of the past four decades.
As part of the Marriott portfolio, the Sheraton Grand Hotel & Spa remains committed to evolving with the times while staying rooted in the traditions that make it so special. With its loyal team, world-class amenities, and reputation for warm, authentic service, the hotel looks forward to welcoming guests from near and far for many years to come.
Here’s to 40 years of unforgettable service, and many more to come.
Karolina Ryback: Pizza Pilgrims
Give us the elevator pitch for your business
At Pizza Pilgrims, we serve authentic Neapolitan pizza made with the finest Italian ingredients and serious doughloving passion – your visit with us will feel like a holiday to Italy. Whether you’re craving a casual bite, planning a team outing, or looking to sharpen your pizza-making skills, we’ve got you covered. We offer fun-filled Pizza Masterclasses, delicious Group Dining Menus, and we believe, the best slice in town. Pizza Pilgrims is where good times and great pizza come together!
Why did you become a member of the Chamber?
To connect with other brilliant local businesses, grow our network, and spread a little pizza-fuelled happiness around Edinburgh!
How do you celebrate a big business win or milestone?
I always like to celebrate the team behind the win – whether that’s a team activity, a fun incentive, or just taking a moment to say thank you. People make the magic happen, and it’s important they know they’re appreciated.
If you could instantly master a new skill, what would it be?
L anguages! We’ve got lots of Italian speakers on the team, so being able to switch into Italian effortlessly would be a game-changer.
What’s
your favourite
part of the day when it comes to running your business?
Definitely seeing an event come to life – when the prep pays off, everyone’s smiling, and people are laughing while making their own pizzas. That’s when I feel I can stand back and enjoy the moment.
Luis Schmidt: Capella Edina
Give us the elevator pitch for your business
Founded by the then-19-year-old conductor Luis Schmidt, Capella Edina is Edinburgh’s first professional symphony orchestra since 1937. We operate under the motto “United by Passion for Music,” which exemplifies our mission of making orchestral music more accessible and bringing people together to share the joy of music.
Why did you become a member of the Chamber?
As Edinburgh’s first professional symphony orchestra in about 90 years, we see it as our duty to represent the City through the work we do, Thus, we find it incredibly important to stay in touch with our colleagues in the City working towards the same goal of ensuring that Edinburgh thrives. The Chamber is a great way of connecting and realising this.
How do you celebrate a big business win or milestone?
Capella Edina brings together around 70 musicians, five Trustees, and a small admin team, working mostly in a hybrid way. Our large-scale concerts at the Usher Hall are a highlight, bringing everyone together to celebrate our achievements. Post-concert drinks are a valued tradition, reinforcing our sense of community and shared purpose. It’s here our motto truly comes to life: “United by Passion for Music.”
Whats your favourite part of the day when it comes to running your business?
While I enjoy the admin side of being Chairman, my greatest joy still comes from my role as Director of Music. Having studied conducting, working
with 70 talented musicians and performing on a stage like the Usher Hall is truly special – it’s something that must be experienced to be understood. I’m grateful to call music my career and hope to share its power with as many people in Edinburgh as possible.
Lincsus Group Launches to Offer Comprehensive Global Business Solutions
Lincsus Group Ltd. has officially launched as a new business consultancy founded by industry veterans Gregor Ross and Andy Wallace. Bringing over 50 years of combined experience, the firm offers tailored strategic and operational support to businesses across the UK and internationally.
Extensive Cross-Sector Expertise
The founders have led high-level projects across manufacturing, electronics, life sciences, construction, and software services. Their international experience spans the UK, Europe, MENA, India, and Asia. Through a strong network of C-suite Partners and Associates, Lincsus connects clients with expertise across disciplines.
A Values-Led Approach
The consultancy is built on six core values: Genuine, Forward-Thinking, Focused, Pragmatic, Relationship-Based, and Making a Difference. These principles underpin its approach to building trust, enabling growth, and delivering commercially sound, practical outcomes.
Services and Offering
Lincsus offers a range of services, including:
• Fractional C-suite, NED, and Advisory roles
• Business Consultancy
• Market Expansion
• Funding and Investment Support
New Digital Platform and Podcast
A new website provides further detail on services, founder profiles, and booking options. The firm has also launched a podcast, “From Me To…”, featuring business leaders sharing insights and experiences from across sectors.
Lincsus Group aims to support organisations at every stage of their growth journey, combining strategic insight with practical delivery.
Stagecoach Launches New JET787 Airport Service from St Andrews
Stagecoach marked the launch of its new JET787 service in May, introducing a direct and convenient connection between St Andrews and Edinburgh Airport. The route served key locations including Guardbridge, Cupar, Auchtermuchty, Kinross Park & Ride and Halbeath Park & Ride.
Running up to every two hours, the service catered to both early-morning flyers and late-night arrivals. Journeys from St Andrews take approximately 90 minutes, while trips from Kinross are around 40 minutes in duration.
Designed with comfort in mind, the JET787 coaches feature generous luggage space and high-quality seating – ideal for holidaymakers and travellers heading to or from St Andrews with golf clubs or large bags.
The launch of the JET787 adds to Stagecoach’s well-connected network, complementing the frequent Jet747 service from Halbeath Park & Ride and offering expanded travel options through connections at Kinross and Halbeath. Communities in Kinross, Auchtermuchty and Cupar benefit from improved access, with free parking available at both Park & Ride sites.
Sarah Elliott, Commercial Director for Stagecoach East Scotland, said: “We are excited to introduce the JET787 service to the East Scotland network. This addition gave even more travellers a direct public transport route to Edinburgh Airport, offering convenient access into the heart of St Andrews for students and visitors, while also strengthening coach connections across our wider network.”
Gail Taylor, Chief Commercial Officer (XAero), at Edinburgh Airport added: “Improving connections to and from Edinburgh Airport was so important in making it more accessible for people. Public transport provision continues to grow at Scotland’s busiest airport and remains a key focus for us.”
More information about the service was available at stagecoachbus.com.
Ukraine’s Tech Sector Sends Clear Message to Scotland: “We’re Open for Business”
By Bill Magee
Before the war, Ukraine’s vibrant and fast-growing IT sector was generating around £630 million annually in state revenues - and remarkably, it continues to thrive. That was the clear message from a high-level Ukrainian delegation that recently visited Scotland, in partnership with the Scottish Government, Edinburgh Chamber of Commerce, and Scottish Chambers of Commerce.
Ukraine is home to a highly skilled workforce and a strong culture of innovation. Its knowledge economy is not only central to the country’s resilience and recovery but is also playing a vital role in national defence.
The delegation - made up of business leaders and mayors from across
Ukraine - highlighted that the tech sector was growing at an average of 30% per year before the conflict, and has continued to grow despite the challenges of war. Its impact extends far beyond IT, supporting strengths in space technology, medicine and healthcare, communications, cybersecurity, and agriculture.
Ukraine also shares a spirit of innovation with Scotland. The country has a proud history of inventionfrom the development of hard disk drives, to the Antonov An-225 (the world’s largest aircraft), and the first production helicopter.
One excellent example of Ukraine’s digital excellence is CodeUA - the country’s official digital marketplace. Launched by the Ministry of Digital
Transformation in partnership with the Lviv IT Cluster, CodeUA connects international businesses with vetted Ukrainian tech companies, promoting Ukraine as a global tech hub and supporting economic recovery through innovation and collaboration.
As part of the mission, over 30 Ukrainian companies were hosted at the City Chambers, where the Edinburgh Chamber of Commerce facilitated connections with 60 likeminded Scottish businesses.
With memoranda of understanding signed to support Ukraine’s recovery and reconstruction, the country remains a key player in the global tech landscape - powered by the resilience, creativity, and determination of its people.
New AI tech company to tackle impersonation phone scams
Cyber project LastingAsset has become the latest firm to spin out from Edinburgh Napier University
Ateam of Edinburgh Napier University (ENU) cybersecurity experts have taken their fight against impersonation scams to the next level –after setting up their own company.
LastingAsset, the latest spin-out from the University’s School of Computing, Engineering & the Built Environment, began as a cybersecurity project to protect digital assets. The team later adapted it to combat imposter calls, using cryptographic encryption and AI to prevent fraud by impersonators.
Almost half of all fraud has an impersonation aspect and criminals are increasingly duping victims by using AI to socially engineer, voice clone and deep fake individuals. These crimes cost organisations across the UK billions of pounds every year.
The cryptography-based verification process developed by LastingAsset can assure client firms and customers that they are speaking to a legitimate caller.
The project was initially developed by ENU academics Dr Zakwan Jaroucheh and Professor Bill Buchanan. Their team includes co-founder and CEO Nanik Ramchandani, Chief Operating Officer Ciara Mitchell and Senior Software Engineer Dmitri Timoshenko.
Having developed the technology, the LastingAsset team have begun exploring pilots with early adopter customers, and recently participated in a Scottish Enterprise programme to test the American market.
Dr Zakwan Jaroucheh, LastingAsset Co-founder & Chief Technical Officer, said: “Impersonation scams cause untold misery for people all around the world, and this is a big moment in our effort to fight against them.
“Edinburgh Napier University has a strong track record of supporting projects like ours to become major international companies, and we would like to thank colleagues for their help to get us to this point.”
Prof Bill Buchanan, LastingAsset Cofounder said: “In an era of AI, there are so many opportunities to integrate privacy and digital trust into our online world.
“Our vision is to create systems which respect the rights of privacy of citizens, but where we can still address challenges around financial fraud and identity theft.
Nanik Ramchandani, LastingAsset Co-founder & Chief Executive Officer, said: “With the rapid development of AI and deepfake technology, it is more important than ever to stay one step ahead of fraudsters.
“We are determined to provide individuals with the peace of mind to confidently continue to communicate with each other knowing that they are secure and not being scammed.”
Fiona Mason, Head of Business Engagement and IP Commercialisation at Edinburgh Napier University, said: “We are delighted with the launch of LastingAsset, the fifth spin-out from the Cybersecurity group within the School of Computing, Engineering and the Built Environment.
“Lasting Asset’s fraud detection is set to deliver significant benefits to people’s lives, by making everyday phone communications more trustworthy for everyone.
“We are so proud of LastingAsset, which exemplifies our ambition to foster innovation, translate our research into real-world impact, and drive economic growth through groundbreaking technology.”
By spinning out, LastingAsset joins an impressive list of companies that began life as projects at the University, including the likes of Cyacomb, MemCrypt, and Celtic Renewables.
In 2023 ENU was named among the UK’s top ten universities for generating spin-out firms.
Is your business ready for AI?
Whether you choose to embrace it or not, we have truly entered the age of artificial intelligence (AI).
While the long-term implications for society are unknown, what is clear is that organisations need to act now to consider the legal and ethical implications of using AI in their business.
Assuming you run a normal business and are considering using publiclyavailable tools such as ChatGPT for work purposes, here are 10 things to think about before you start
1. Do you know what AI is and what its limitations are?
Firstly, you need to identify the type of AI tool you plan to use, understand how it works and get an idea of its limitations. The most important point is that AI is not infallible, and its output may not be 100% accurate. AI
‘hallucinations’ can be amusing, but you and your employees need to know why they happen, be willing to check sources and generally take everything the tools offer to you with a pinch of salt.
Also, because of the way they were trained, AI systems can be guilty of bias. Much of that bias comes from us – from the data we put on the internet. If the internet only shows images of middle-aged white men as CEOs, or women as nurses, then the AI may assume that to be a rule. Attempts to combat this have led to absurdities, such as AI image generators asked to create images of German WWII soldiers in uniform producing surprisingly ethnically diverse pictures.
2. Have you considered how you plan to use AI?
There is a difference between using ChatGPT to answer general questions and using AI as a tool to sift through
hundreds of CVs and decide who you should hire.
Different use cases pose different ethical and legal considerations.
3. If you plan to use AI for HR and recruitment purposes, you should consider whether there are employment or equality law implications.
Bias, discrimination, automated decision making or a lack of transparency in the AI system can all pose challenges when dealing with employees or potential recruits.
4. Does your business operate in any particular regulatory regime that imposes additional considerations?
For example, lawyers who plan to use AI must consider client confidentiality and whether their clients are prepared to accept the output of the AI system
without professional oversight (hint –not a lot).
5. Have you considered the implications for data protection, confidentiality and privacy?
These matters require careful thought because using AI usually involves sharing data.
What data do you propose to upload?
Where will the AI system process the data you put into it? Will the AI ‘learn’ from your data – if so, you can’t put anything confidential or private in there.
As a starting point, if you plan to put any intellectual property, or confidential, commercially sensitive or personal data into the AI system, then generally speaking your use of the system and your data needs to be walled off from the wider world and ideally held in the UK or EEA.
However, the wider point is that you are already on the back foot if your UK GDPR compliance is not up-to-date.
6. Have you reviewed your existing contracts to check whether the wording has any bearing on what you plan to do?
Few contracts will say “you may not use AI”, but many will say “you can only use the personal data we provide to you in this way” (and not mention AI). Many will require that personal data be kept in the UK or EEA.
In short, if you input personal data into a cloud computing AI system that runs from a data centre in Texas, you may be in breach of contract. You may also be breaking data protection law.
7. Have you reviewed and updated your internal policies and your internal and external privacy notices to reflect what you propose to do?
Guidelines for employees on the use of AI is a good start.
8. Cyber security
While this is a wider issue, it comes into sharp focus alongside the use of AI. You should develop a robust management plan for dealing with cyber and personal data breaches. This plan needs to sit outside the company servers in case these are compromised. Game plan a cyber attack that completely shuts you out of your computer systems, and work out what you need hosted elsewhere to get your business back up and running.
9. AI tools come with technology services contracts or licences, so there may be important intellectual property or other data protection issues to be considered.
The contract may set out who owns the intellectual property rights in whichever content the AI tool creates for you based on your prompts, or it may contain important disclaimers and limitations of liability.
10. Finally, if you haven’t done any of this yet – or don’t plan to – I’m afraid you’re not off the hook.
Your employees may already be using AI at work, as ChatGPT has a free –albeit limited – version.
You will need to move quickly to provide basic guidelines on the safe and proper use of AI in the meantime. The most important point here is to clarify what information they can and cannot upload into the AI system, and to set out what they can and cannot use AI for (see above).
Whether you’re just getting started on your AI journey or are about to procure an expensive AI system to revolutionise your operations, take legal advice from the outset to ensure your business is protected.
Douglas McLachlan, Partner, Anderson Strathern
The Power of Ecosystems and Partnerships in Scottish Tech
by Pulsant
Scotland’s technology sector has become one of the most dynamic and promising in the UK, underpinned by a powerful foundation of ecosystems and strategic partnerships.
These interconnected communities— spanning industry, academia, government, and the third sector—are not only fuelling innovation but also ensuring that the benefits of digital transformation are felt across the country. The strength of the Scottish tech sector lies not just in individual breakthroughs, but in the collective force of collaboration.
At the centre of this ecosystem is a tightly woven fabric of partnerships that promote knowledge exchange, skill development, and shared infrastructure. Key organisations such as ScotlandIS, Techscaler, CivTech, and Scottish Enterprise have played instrumental roles in bringing together start-ups, scale-ups, corporates, and public institutions. These bodies act as bridges between sectors, aligning policy, funding, and talent with the needs of the growing tech community.
Scotland’s universities are a vital part of this equation. Institutions like the University of Edinburgh, the University of Glasgow, and Heriot-Watt University contribute world-class research and talent to the tech ecosystem, particularly in fields like AI, quantum computing, data science, and robotics. Collaborations between universities and industry enable spinouts and foster innovation pipelines—turning academic research into scalable commercial solutions.
Government-backed initiatives also provide crucial support. CivTech, for example, is a unique programme that invites tech companies to solve public sector challenges, bringing innovation directly into service delivery.
This not only drives technological development but also creates
opportunities for start-ups to work with large, often hard-to-reach, public sector clients. The programme is globally recognised as a model for how government can act as an active partner in a tech ecosystem.
Tech hubs across Scotland reinforce regional growth and inclusivity. Edinburgh, known as the country’s fintech capital, is home to numerous start-ups and established firms working on data-driven financial solutions. Glasgow’s tech scene is increasingly focused on healthtech and smart infrastructure, while Dundee remains a centre for gaming and creative technologies. These cities are not operating in isolation; rather, they are linked by a wider network of accelerators, digital infrastructure, and shared knowledge.
One of the key enablers of these ecosystems is access to reliable, scalable infrastructure. Partnerships with companies such as Pulsant, which provide edge data centres and cloud connectivity, ensure that businesses across the country can innovate without being limited by geography or latency. Infrastructure providers form the backbone of the digital economy, enabling secure, high-speed access to data and platforms that are essential for AI, IoT, and big data applications.
Crucially, Scotland’s tech ecosystem is values-led. Collaboration, sustainability, and inclusion are at its core. There is growing emphasis on ethical tech, green digital practices, and ensuring that diverse voices are represented in building the future. Programmes supporting women in tech, coding education in schools, and community-driven digital inclusion efforts all reflect this broader mission.
As the pace of digital change accelerates globally, Scotland’s emphasis on ecosystems and partnerships gives it a clear competitive edge. By investing in connection, not just competition, the country is building a tech landscape that is innovative, resilient, and deeply collaborative.
Must Be Napier: How a Bold Brand Campaign Redefined a University
Edinburgh Napier University has come a long way. As the number one modern university in Scotland, we have a proven track of developing remarkable people who are creating, supporting and running all the brilliant things happening across our city and country across every sector.
From nurses to construction engineers, actors to physios, biologists to business leaders, you will have encountered our students, staff and alumni making a difference.
Until relatively recently, however, we had yet to tell their story in a compelling and concise way – to shout about who we are, and why our community and their ideas are so special.
Following our work to establish a unique brand value proposition for the University, ‘Home of Difference Makers’, our aim was to go the next step and invest to create a brand campaign which was bold, energetic, distinctive and challenging. We know ENU people are out there doing extraordinary things, not always to great fanfare, so this was a chance to give them the stage they deserve.
To do this, we had to ask questions about who we are as a university.
Our focus group work underlined our place as a site of practical achievements, driven by grit, graft and gumption, all while delivering a consistently highly rated student experience. We may have been going about it quietly, but that was about to change.
This became the core of our newly defined identity. We are everywhere. You have already met us, though you might not know it. The ENU community is making a difference across Edinburgh and beyond – and when something remarkable happens, it Must Be Napier.
These ideas formed the basis of the Must Be Napier brand campaign, which was developed with creative agency Creature (now Modern Citizens), and launched in the autumn of 2023.
The design which emerged was cohesive and distinct. Our established triangle logo turned into a spotlight illuminating striking images of individual difference makers and their ideas. You will have seen the outcome, with ENU people cast as stars standing out from the crowd.
We adapted this spotlight to target different media. As a digitally led campaign, it included a 30-second film and shorter edits, as well as organic videos on our own social media and web channels. We sent out billboards and posters bearing the new identity, particularly across Edinburgh, to
mark our presence and distinctive role in contributing to the vibrancy of our home.
As a campaign, Must Be Napiear continues to evolve and act as a foundation for the many stories we share. Its central message and visual identity can be seen in much of our work. It has transformed our brand presence and established Edinburgh Napier as a place where innovation and creativity can make a real-world impact, so you know that when something meaningful is happening, when someone out there is making a difference, it Must Be Napier.
Geoff Day, Director of Marketing & External Relations, Edinburgh Nappier University
Choosing the Right Auditor: Key considerations for business leaders
Choosing the right auditor is a critical decision that goes beyond compliance. A well-matched auditor brings valuable insights, enhances financial transparency and builds stakeholder trust.
But how should businesses approach this important choice?
Understanding the selection process
Auditors are selected in various ways. While large, listed companies usually follow formal tender processes ending in shareholder votes at Annual General Meetings, many smaller businesses opt for informal approaches, relying on recommendations or direct discussions.
Regardless of the method, the goal remains the same – finding an auditor whose expertise, scale and approach align with the business’ needs.
Key qualities of an effective auditor
Auditors need strong technical expertise, a solid grasp of financial reporting standards and compliance requirements, and the ability to offer independent, fair challenge. Their role helps reduce risk and build trust in the company. Clear communication and good collaboration with management are also essential.
Where audit committees exist, auditors should work closely with them to ensure transparency and help shape the scope of the audit.
Top audit teams also work efficiently, using digital tools to offer deeper insights with minimal disruption.
Proximity vs. digital capability
Technology has transformed auditing, allowing automation of the routine parts of the work and the use of AI to focus the testing on the risk areas. It has also allowed remote access to a global network of resources. This boosts efficiency, but in-person
engagement still plays a vital role in building relationships and trust.
The most effective audits blend digital capabilities with face-to-face interaction, ensuring both rigour and responsiveness.
The role of sector expertise
Industry experience gives auditors the context to better understand a business, anticipate risks and highlight emerging trends. Some audit firms also bring in specialist teams when needed, offering tailored insights at key moments in the audit process.
Ensuring fair pricing
Audit fees should be transparent and reflect the complexity and effort involved. It’s important to get clear cost breakdowns and real-time tracking to monitor progress.
That said, price shouldn’t be the only deciding factor. The real value of an audit lies in the quality, insight and rigour the auditor brings.
When to consider changing auditors
Regulations mandate periodic auditor rotation for Public Interest Entities (PIEs), with tendering required every 10 years and a complete change of auditor every 20 years. But even outside these requirements, companies may consider switching for various reasons - growth, a need for new expertise, investor expectations or simply a fresh perspective.
Any change should align with the business’ long-term strategic direction.
It is key to engage with the firms that will be requested to tender for the audit well ahead of the tender timing.
This would allow them to plan capacity to put forward their best people for the tender and ensure they are independent when it starts.
Measuring auditor effectiveness
Beyond signing off financial statements, an effective auditor adds strategic value. Business leaders should ask: Was the process clear and transparent? Were assumptions challenged? Did the auditor use technology to improve insights or efficiency?
A quality audit builds resilience and supports sound decision-making.
Conclusion
Choosing an auditor isn’t just about ticking regulatory boxes. It’s a strategic choice that can shape a business’s trajectory.
The right audit partner brings a mix of expertise, sector knowledge, strong communication and digital innovation, ensuring compliance today and supporting growth for the future.
Slim Gueddana, Director, Audit, KPMG UK
Chamber Insights: Why London Are Calling for a Unified
In an era marked by global uncertainty and domestic economic pressures, London and Edinburgh are emerging as pillars of resilience and engines of opportunity.
Recognising their shared strengths and challenges, the Edinburgh Chamber of Commerce and the London Chamber of Commerce and Industry (LCCI) have joined forces to present a bold joint proposal to the UK Government. The plan outlines five strategic policy priorities aimed at boosting economic growth, attracting investment, and securing both cities’ status as critical drivers of the UK economy.
“London and Edinburgh are economic powerhouses with global influence,” said Karim Fatehi OBE, CEO of the London Chamber of Commerce and Industry. “We’re calling on the government to invest in our most innovative and productive cities, not just for our benefit, but for the prosperity of the entire UK.”
A Joint Vision for Growth
The collaboration is rooted in the ambition laid out by the UK Government’s Industrial Strategy white paper: to harness regional strengths and overcome barriers to growth in the UK’s most economically dynamic areas.
“The UK Government’s Industrial Strategy white paper set out an ambition to take advantage of the UK’s unique strengths and to tackle barriers to growth in the highest potential growth-driving places,” said Joanne Davidson, Director of Policy and Insights at the Edinburgh Chamber of Commerce.
“As two of the UK’s largest capital cities, with a key role to play in driving the Scottish and English economies, and a unique position on the world stage, Edinburgh and London stand ready to drive forward this ambition.”
Together, London and Edinburgh generate over £617 billion in GDP, a testament to their significant economic contribution. Their strengths lie in their diversity, world-class financial sectors, globally respected universities, vibrant creative industries, and globally connected business communities.
“Enhancing connectivity, empowering SMEs, and removing trade barriers are national priorities, not just local ones.” Fatehi added.
At the same time, the two capitals share pressing challenges. Rising costs, skills shortages, and outdated infrastructure
pose threats to continued growth. Yet their scale, reach and expertise place them in a unique position to lead a new phase of national renewal—driven by investment, trade, and entrepreneurial ambition.
“By unlocking their potential – through enhanced trade deals that cater for our pre-eminent services sectors, through improved access to finance for the SMEs that power our economy, and through support for our world-class creative industries – the UK Government can help our cities drive good growth across the UK,” Davidson said.
Five Priorities for Economic Acceleration
To achieve this ambition, the Chambers have outlined five key priorities for government action:
1. Enhancing Trade Agreements
There is an urgent need for trade policies that reflect the strengths and capabilities of businesses in both cities. Supporting export activity and streamlining market access are vital to long-term prosperity.
London and Edinburgh Growth Agenda
2. Expanding Access to Finance for SMEs
SMEs form the backbone of London and Edinburgh’s economies, but many still struggle to secure the funding they need to scale. The Chambers are calling on government to reduce red tape and build more inclusive financial frameworks.
3. Supporting the Creative Industries
From Edinburgh’s festivals to London’s fashion and production sectors, the creative industries are global assets. The report calls for targeted investment and smart regulation to help this sector grow sustainably.
4. Reintroducing VAT-Free Shopping for International Visitors
Reinstating VAT-free shopping for tourists is seen as a highimpact move to boost retail, tourism, and hospitality. Oxford Economics estimates this could attract 1.6 million additional visitors and generate £2.8 billion in tourist spending annually.
5. Investing in Connectivity
Improvements to the East Coast Main Line between the two
capitals would unlock collaboration and economic resilience across both regions. Investment in faster, greener transport is vital to futureproofing the UK economy.
A Call for Collaborative Action
“Edinburgh Chamber of Commerce and the London Chamber of Commerce and Industry have come together to identify five key policies and priorities that will accelerate economic growth through leveraging our strengths and assets, supporting our businesses, and enhancing connectivity between our two cities and nations,” Davidson said.
“The UK Government must now work collaboratively with businesses and Chambers to act on the recommendations that Edinburgh and London have jointly put forward, and to deliver on the ambition set out in Invest 2035.”
This joint proposal underscores a strategic partnership rooted in shared values and common purpose. London and Edinburgh are not just looking to grow—they are calling for bold, city-led action to deliver sustainable, inclusive growth across the UK.
Lothian’s Commitment to Colleagues, Customers and the Economy
AKPMG report commissioned by the Confederation of Passenger Transport on the economic impact of bus and coach services, highlights the significance of our industry’s contribution to society.
Bus passengers spend around £39 billion per year in local economies. On average, those travelling for leisure, shopping and commuting spend £32 per return journey in shops, cafes, restaurants and leisure facilities at their destinations.
Bus travel is an enabler within wider society - providing safe, reliable and efficient journeys for customers, who then contribute to the local and wider economies with their spend.
Good local bus services are essential to our towns, cities and communities across the country. At Lothian, our comprehensive network delivers key journeys for over 2.2 million customers every week, facilitating the daily commute, accessing health and education destinations, and participating in leisure and social activities. Getting it right locally, can lead to wider economic and societal benefits which can be felt across the country.
The KPMG report states that the overall value of economic and social activities of bus passengers in Scotland stands at around £1.4 billion. This is attributed to increased connectivity and more affordable travel as well as the option of having buses as a mode of transport to get from one place to another.
The value of the impact of bus passengers in Scotland interacting with local economies stands at £2.96 billion, with around £1.1 billion attributed to commuter spend and a further £1.1 billion attributed to shopping spend.
With that in mind, it is crucial that we continue to get our offering right for customers. As the largest municipal bus company in the UK, and one of the largest employers in Edinburgh, we are aware of our responsibility to deliver for our colleagues, our customers and our local authority shareholders. Our services continue to offer fantastic value for money and all fare revenue is reinvested into the running of our business or investing in its future.
As technology advances, we must advance with it. Lothian’s evolving platforms offer accurate travel information for our customers. The introduction of contactless payments makes travel easy and flexible, and our app now allows customers to plan journeys and purchase tickets, enabling integrated travel on Lothian Buses and Edinburgh Trams.
As we strive to achieve modal shift to reduce car usage and champion sustainability, it is important to acknowledge
and protect the contribution that Lothian and our fellow operators deliver for our economy.
This is work we need to take forward alongside local authority partners, the business community, and our customers. The economic and environmental case for supporting sustainable transport is clear. However, public support is crucial to realising political action.
KPMG’s report offers an opportunity for buses not to be hidden in plain sight and could be used as a launchpad for action and greater focus on the benefits of bus travel. It offers the potential to change perceptions about bus travel and ultimately could become a catalyst for patronage growth.
As Managing Director for Lothian, I welcome the report and its findings and believe it sends a strong message. Bus travel is a major contributor to the economy and plays a vital role in breaking down social and economic barriers.
Operators across the country, along with CPT Scotland, will continue to advocate for action that allows bus journeys to become more reliable and attractive.
I hope we can build on these findings, acknowledge the value of bus travel and continue to enhance the experience for customers.
Sarah Boyd, Managing Director, Lothian Buses
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Say hello to...
Tatum Watson & Lisa Brumat Events & Sales Coordinator and Marketing & Social Media Coordinator, Duck & Waffle Edinburgh
Laura McCorquodal Partner - Construction and Infrastructure DWF Law
Laura joins DWF from Harper Macleod LLP, where she led the construction disputes team for the past five years. She brings a wealth of experience in complex and high-value construction disputes, having advised a broad spectrum of clients, from private individuals to large corporates on major construction projects. Laura has represented clients across a wide range of forums, including the Ordinary and Commercial Courts, as well as in petitions to the Nobile Officium, for suspension and interdict, and for judicial review. She has also acted in appeals before the Inner House of the Court of Session and has represented clients in adjudications, arbitrations, and mediations. In addition, Laura has experience handling matters before the UK Intellectual Property Office and the UK Supreme Court.
With a strong foundation in hospitality and event coordination, Tatum Watson has worked across both corporate and customer-facing roles—including a previous post at the Edmonton Chamber of Commerce. Since relocating from Canada to Edinburgh in September 2024, she has progressed from waitress and bartender to her current role as Events and Sales Coordinator. Tatum now supports the planning and delivery of private bookings, brand activations, and large-scale events, with a passion for memorable experiences and community connection.
Lisa Brumat, who holds a background in media and communications, brings a creative edge to the Duck & Waffle team. After 18 months on the reservations team, she has recently stepped into the role of Marketing and Social Media Coordinator. Lisa now leads on digital strategy, campaigns, and community-driven initiatives—combining her passion for brand storytelling and local engagement to grow the restaurant’s presence both online and in the city.
Recognised in the Legal 500 for Construction, Laura is described as “a very capable lawyer – strong on the detail, focused on the commercial realities, and excellent with clients.”
Commenting on her new role, Laura said: “I’m delighted to be joining DWF, which is known for being a dynamic, forward thinking firm with a clear and ambitious plan to grow. I look forward to being part of our talented and highly regarded Infrastructure, Construction and Engineering team.”
Edinburgh Airport has appointed Stephanie Wear as its new Chief Commercial Officer, starting in September, marking an exciting new chapter for Scotland’s busiest airport.
Stephanie joins from London Gatwick, where she served as Vice President of Aviation Development, bringing a wealth of international experience from within the VINCI Airports network. Her appointment comes at a pivotal moment, as the commercial portfolio is harmonised from September, reuniting the Aviation and XAero functions under a single leadership structure.
Stephanie said she was “honoured” to join the airport and is excited to drive forward innovative, ambitious growth. “Aviation has always been about connection,” she added, “and I’m looking forward to shaping the future of an airport that links people, places, and possibilities every day.”
With a focus on enhancing passenger experience, growing airline partnerships, and strengthening the commercial strategy, Stephanie steps into a key leadership role that will influence the airport’s development and position Edinburgh as a world-class destination.
Mike Alexander
Account Director, Muckle Media
Creative communications agency Muckle Media has appointed Mike Alexander as Account Director to lead new business development and support the agency’s continued growth. Mike brings a wealth of experience to the newly created role, having previously worked at one of the UK’s leading business development consultancies, Future Factory (part of The Ingenuity Group).
With expertise in lead generation and defining agency propositions, Mike is joining the team of 35 to work with loved brands and deliver clever and creative campaigns that drive success. The agency currently works with a range of highprofile brands including Galloway Cheddar, Isle of Harris Distillery and Popeyes, to name a few.
Mike will work closely with creative director Jacquelyn Whyte to continue building relationships with exciting brands across Scotland and beyond.
Mike Alexander said; “I’m looking forward to contributing to Muckle Media and its bold, values-driven approach to communications. The agency has built a strong reputation for creative and impactful work, and I’m looking forward to helping shape its next chapter of growth.”
The appointment comes after Muckle Media acquired 100% of Spey’s shares last year, making it a fully owned subsidiary, a further step in Muckle Media’s ambitious growth plans.
Edinburgh College Driving Change in the Capital
Rapid advancements in technology, demographic shifts, and environmental changes are transforming the way we work, and the skills required for today’s workforce and the workforce of the future. In Scotland, colleges play a central role in the skills system.
Through their efforts, they drive productivity improvements and help align the supply of skills with regional demand. In doing so, they create opportunities for individuals from all backgrounds to access education and improve their life prospects.
Edinburgh is Scotland’s economic capital and, outside of London, the strongest major city economy in the UK. As the capital’s only College, Edinburgh College takes a proactive approach to preparing the region’s workforce to meet the challenges of the ever-evolving economy, demonstrating how important College education and skills training is in addressing skills gaps and providing Scottish businesses with the workforce they need.
Through employer research, innovative programmes, a dynamic curriculum, cutting-edge facilities, bespoke training and industry partnerships, the College is equipping students and professionals with the skills required to excel in their careers while addressing critical skills gaps in industry.
Our Capital, Our Workforce
Earlier this year, the College published a research report entitled Our Capital, Our Workforce, which collated and discussed the findings of a study carried out on the extent and nature of skills shortages across Edinburgh, East Lothian and Midlothian.
What came through strongly from the results was that the last five years have precipitated an even greater pace of change in the nature of work and the future skills needs of the Edinburgh economy. The findings suggest the need to upskill our workforce and drive economic productivity through innovation has never been greater.
Health and Care Pathways
As the demand for health and care professionals in Scotland and the wider UK continues to grow, so does the importance of colleges in educating and nurturing the workforce.
Edinburgh College has reimagined how it trains healthcare professionals by introducing new and bespoke programmes which align with industry standards and emerging trends. The College is working in close collaboration with local healthcare providers and NHS boards and has adapted its learning spaces as it embraces technology-enabled care and simulated experiences which reflect real life settings – ensuring learning and teaching remains relevant and impactful. A strong partnership with NHS Lothian enables the College to deliver customised training to progress students directly into the workplace, contributing to filling essential job vacancies with people qualified to do so.
Training is delivered by college lecturers and NHS professionals, combining education and industry to ensure the programme is addressing local healthcare system demands whilst providing a clear pathway to employment and professional development thereafter. The training is hosted in the College’s Digital Care Hub, a dedicated space focused on building students’ digital and practical skills using state-of-the-art equipment and supporting experiential learning in a purpose-built setting.
Constructing Futures
The annual industry forecast (May 2024) from the Construction Industry Training Board (CITB) highlighted that the Scottish construction industry is facing a significant skills shortage, with an estimated need for 26,100 additional workers by 2028 to meet growing demand and sustain industry growth.
Edinburgh College delivers training to thousands of students, apprentices and construction workers each year, while also engaging school pupils across the region to explore
careers in construction. Through the ‘Constructing Futures’ programme – a partnership with Kier Construction, Currie Community High School and RUTS – pupils attend site weekly to work towards an NPA Construction Craft and Technician qualification at a dedicated construction academy.
Further to this, the College recently signed a Memorandum of Understanding (MOU) with Robertson Group, as part of its ambitions to provide construction students with hands-on experience and development opportunities. The partnership will focus on widening access to careers in construction, providing work experience, and making sure the College’s training and education aligns with industry needs –strengthening the College’s links with employers.
English for Speakers of Other Languages
Recent research suggests that lack of English language ability was identified as an underappreciated driver of economic inactivity in the Edinburgh region. The College provides English for Speakers of Other Languages (ESOL) programmes to around 1,200 students annually. The ESOL offer includes a range of English for Work programmes that combine English language and employability skills including some focused on industry sectors where skills gaps present an ongoing challenge for the region such as health and care, computing and childhood practice.
Through this work, Edinburgh College is supporting the career paths and prospects of individuals as well as addressing key economic challenges in partnership with industry. Alongside this work, the College’s remit includes award-winning innovation projects, green skills training aligned to future skills needs, and a portfolio of bespoke reskilling and upskilling courses for partners across the region. Combined, these demonstrate that the College is not just a place of social sanctuary and cultural diversity, but of economic dynamism for Scotland’s capital and the wider country.
