CumbrianLocal • 9
I regularly meet Graeme and Ann Marie. As a client, I like to know about them, their business, why they do it and how they got where they are. If I work with any business, I don’t treat them like advertisers might, I treat them like people. Graeme started out at 16 in the trade as a joiner. He worked for GH Chambers in Workington for 15 years before he went into double glazing and all the associated products around this industry. Graeme eventually set up a business at home. Now there is home working, just like I do from a computer, in writing and putting the magazine together. My designer works from home as well. In my experience of working with Double Glazing Companies over the past 15 years, I cannot imagine running a window company from home. Well as explained to me, we all have to start somewhere and whilst stock was delivered via a 40 foot articulated lorry to the estate to Graeme and Anne Marie’s home as the business grew, the home ran out of space very quickly. First the garage, then the conservatory, then the garden and then the path around the house became storage space. This was only for a short period of time before Graeme made the transition between home and finding a suitable unit in which to base the business, with the support of his wife and the rest of the family, including four children. To help with the administration of the business and the accounts, Ann Marie became a part of the team.
Steve Davis recommends Network VEKA
With over 0 years experience in this business, they have become an established family business. The Window Outlet have their own team of installers, not like many companies in this trade who draft in installers from anywhere but locally. With working locally comes accountability. If you mess up, everyone knows about it. Large companies deal with mistakes via customer service or through another call centre on the planet somewhere, but do you get to speak to the installer, the person who sold it? Mistakes can happen, but the odds are reduced when using an established local business, that doesn’t just come with an old statement that is something of value called a ‘personal guarantee’, but it comes with national backing at a local level with Network Veka and this makes quite a difference between how a local business can have local support on a national level whilst still remaining independent. What are the odds of receiving a personal service from a call centre?
We are a call away and we won’t let you down.
Call us now 01900 873555 www.thewindowoutletworkington.co.uk
in New n lik ova pro e ti d Fl the ve uct oo B pr s d ow od an do a u d or te cts r
If you’re looking for a personal service, where you can pick up your phone and call and actually get to talk to them in person and you know they are not that far away, to come and discuss your needs with regards to windows, doors, conservatories and other improvements to your homes, start your new year with the right call. There is none of this 0845 or 800; it’s a straight forward Workington number, no hidden agenda, just people doing the best they can for you because their business depends on it. You are not just a sales target but an important, face to face customer.
Sign the petition ‘YES’ for Penrith to have a Town Council at Bargain Booze King Street