SD01 Broadband and Online Services by ecraine003lcc

you will become a part of our private educational network which provides best in class educational security and filtering as standard.

• All hardware included, with no extra charges for fault resolution callouts or replacement in the event of a failure.

• Ability to support Multi Academy Trusts with school WAN/interconnectivity if required.

For further information on our services please contact 0300-123-6797 or email EducationDigitalServices@Lancashire.gov.uk

The CLEO network has multiple redundant connections to the internet including through the UK Universities (JANET) network, this helps ensure that schools' broadband is robust and reliable. JANET also interconnects with other regional schools' networks across the UK to form The National Education Network (The OnceNEN)connected

• A range of available bandwidths up to 1Gbps; this flexibility means there is an option suitable for all schools.

• No data usage caps or additional charges.

• Options for redundant back-up connections.

• Inclusive web filtering, which can be customised locally to your school's needs, helps ensure your school meets the online safeguarding requirements expected by Ofsted.

About the Service

• All supported by our field engineers and Service Centre, centrally located in Lancashire.

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Our broadband uses the CLEO Secure Schools' network which has been helping to protect pupils' online learning for nearly 20 years and our continued investment has ensured schools can benefit from the increased bandwidth options and security features.

Our Broadband and Online Services bundle provides a range of essential features, including firewalls, filtering and email to support your school with safe, reliable and trusted broadband and related services.

What are the benefits?

Service DefinitionBroadband and Online Services Bundle 2022-2023

• This is our default service for Primary, Nursery, Special and Short Stay Schools.

• Fully managed broadband service including all configuration and security, makes managing your school's internet access safer and easier. Helps ensure your school meets the standards expected for data security under the GDPR rules.

Broadband Options Available: We offer a range of different technologies and bandwidths for schools Superfast Broadband for Schools Download Upload Service Details Up 80Mbpsto Up 20Mbpsto

• Highly resilient network with multiple data centers, connections to the JANET network and internet, filters and firewalls ensuring that schools are able to access the internet and cloud based services securely and reliably.

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.ukSD01 Broadband and Online Services Service Definition 2022 2023

• This service is based on either Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP).

Due to geography, a few Primary, Nursery, Special and Short Stay schools still receive our 10Mbps service based on bonded multiple copper lines, radio or leased fibre. As Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP) becomes available in your area will automatically upgrade you to our Superfast Broadband for Schools option (Up to 80Mbps download and up to 20 Mbps upload).

• Inclusive firewalls, gateways and security features which provide a balance between safety and security, including DDoS protection, while allowing access to educational resources. No need to purchase and manage additional complex firewall hardware.

• Reassurance, that in the event of external attack, both our network security experts and the JANET (JISC) CSIRT service are there to help protect your school. Our experts communicate directly with JANET CSIRT on your behalf, in the event that their Cyber Security specialists identify a cyber security incident affecting the network or your school's broadband connection.

What’s included?

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.ukSD01 Broadband and Online Services Service Definition 2022 2023 Ultrafast Broadband for Schools Download Upload Service Details 160Mbps 30Mbps • For schools whose bandwidth demands are growing and are seeking an upgrade, we are pleased to be able to quote your school for the option of Fibre-to-the-Premises (FTTP), subject to geographic availability. • Our Ultrafast Broadband for Schools option (Up to 160Mbps download and up to 30Mbps upload) is our future recommendation for Primary, Nursery, Special and Short Stay Schools looking to upgrade their broadband bandwidth. • We can offer Secondary schools alternative connectivity options based on Fibre to the Premises (FTTP), subject to geographic availability. These options would make an excellent choice as a backup solution to your main connection 330Mbps 50Mbps 500Mbps 165Mbps Leased Fibre Circuits Download Upload Service Details 40Mbps 40Mbps • Our 100Mbps option is our default service for Secondary schools • Based on a dedicated fibre optic cable right to your school building to ensure both upload and download speeds are symmetrical. • We offer a range of upgrade options. 100Mbps 100Mbps 200Mbps 200Mbps 500Mbps 500Mbps 1Gbps 1Gbps Back-up Broadband Connection Options: For the ultimate piece of mind in reliability and resilience we can also offer all of our fibre options as a back up internet connection for your main connection. Please refer to our separate Back up Internet Connection service option for more information or contact one of our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk to discuss options. A backup connection can help: • Reduce potential downtime if the school's main internet connection fails. • Increased availability of your school's critical systems that use the internet. Options are available to add increasing levels of resilience and reductions to potential single point of failure

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Broadband

• A variety of broadband technologies providing a range of bandwidths for every school, up to 1Gbps.

YES CLEO Secure Schools' Network

Bundle InclusiveFeature

• Includes local control and reporting features that can integrate with your school's Active Directory to tailor filtering to groups. YES Remote Access Options

Our Broadband and Online Services bundle includes all the following features. Please refer to the service definition for each feature for further details. Services

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• Includes access to our central Netsweeper HTTP and HTTPS filtering system for safe internet access.

• Connection to the CLEO private high capacity schools network (WAN), providing ISP grade central firewall, DDoS protection, enhanced network security protection for pupils/staff and interconnection to the National Education Network (The NEN) via JANET the Universities network. YES Web Filtering (Netsweeper)

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• Very popular with Head teachers and School Business Managers. YES Microsoft Office 365 (Email and Cloud Applications)

Our supported Microsoft 365 Education service, includes the following cloud functionality: Email Staff and student email including group calendaring. Teams for communications online SharePoint online Staff document repository and collaboration environment including school website OneDrive Pro Cloud based storage for staff and students Microsoft Office Web Apps Basic Office functionality using Office Web Applications YES

• A range of remote access services essential for when working remotely. Oracle's Secure Global Desktop delivering staff access to SIMS and other files/applications securely from home.

Broadband & Online

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• Sophos Central is a cloud hosted security suite that provides schools access to modern security tools and protection

Your broadband bundle includes fantastic content services, accessible only via your School's broadband connection:

• Free access and downloads from the internationally acclaimed British Pathe Archive

• Our broadband service includes support from specialist field engineers for fast response to faults. The majority of our broadband faults are resolved in less than two hours, often without a site visit.

• A fully managed service for all aspects of Domain Name Registration and DNS Management for your School's external domain name. YES Content Resources for Teachers

InclusiveFeature

• Your bundle includes licences Sophos Central Endpoint InterceptX protection YES Domain Name Registration & DNS management

• Should this be required, your broadband service includes free on-site visits and free replacement of your broadband hardware in the event of failure. Yes ICT Service Centre This service includes telephone and online fault reporting via our ICT Service Centre, operational from 8am to 5pm (Monday Friday excluding Bank Holidays and statutory leave days), with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues. Yes

New for 2022 23 your Broadband and Online Services bundle now includes Anti virus and Threat Protection service (Sophos Central).

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.uk

Broadband & Online Services Bundle

Anti Virus and Threat Protection (Sophos Central)

• As a NEN connected School you also benefit from free access to a wide range of NEN resources developed by other Regional Broadband. See www.nen.gov.uk for full list of available Yourresources.NENconnection also provides access to JANET peering that provides dedicated access for CLEO connected schools to Microsoft EU, Google and the BBC. YES Engineer Support & Hardware Replacement

SD01 Broadband and Online Services Service Definition 2022 2023

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.uk

SD01 Broadband and Online Services Service Definition 2022 2023

to time schools may need to request modifications to the default security policy on either your school's broadband router, or our central schools' firewall, to allow specific applications. We can accommodate most common requests required to help meet educational objectives, through a request to our ICT Service Centre. Previous examples include:

Support Description

Fully ServiceManaged

CLEO Secure Schools Network – Bespoke Firewall Security Policy Changes

Operational from 8am to 5pm (Monday Friday excluding Bank Holidays and statutory leave days)

• Schools wanting to host their own web services or systems locally

• All hardware is provided for the service and any maintenance, repair or replacement will be carried out by our own network engineers for the duration of the contract, ensuring you have fast and efficient support for your school.

Support from our ICT Service Centre Telephone and online fault reporting via our ICT Service Centre with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues.

• Two or more schools wishing to collaborate using resources located on each other's networks

Fault Investigation and Resolution Specialist field engineers for fast response to faults. Many faults can be resolved without a visit to your school, but should this be required our engineers are fully equipped to resolve most incidents in a single site visit.

Service Support

Online: By our "My Incidents" online reporting form on our website Telephone: 0300 123 6797 Option 1

• Schools do not have to pay for site visits or replacement of faulty broadband equipment (except in the event of damage due to Third Parties, force majeure or vandalism, or when a school requests equipment to be upgraded or relocated see our terms and conditions).

The CLEO Secure Schools' Network includes our centrally hosted Schools' Firewall. It provides a balance between safety and security, including DDoS protection, while allowing access to educational Fromresources.time

Our support model ensures that if your school should ever need assistance that our engineers help ensure your service is back up and running, minimising disruption to students, teaching and administration staff.

Expert Knowledge Additional advice and information is available for subscribers through our Security and Safeguarding support pages. This ensures you receive expert security advice on the potential risks of new services or systems you are deploying (complex requests requiring our support and assistance or consultancy may be subject to quote).

• The CLEO broadband network connects to the JANET Network and benefits from JANET CSIRT a key security service providing additional monitoring and resolution.

EducationDigitalServices@Lancashire.gov.uk of JANET CSIRT (Computer Security Incident Response Teams)

• JANET CSIRT is a UK wide security team that detects, reports and investigates incidents that pose a threat to the security of our members' information systems. We also investigate other forms of network abuse such as spam and copyright infringement.

Please refer to your annual pricing letter for your school's 2022 2023 charges. For schools that opted into our Super 3 Deal last year, the following table provides a reminder of your pricing: Super 3 Details Super 3 Deal: Three Years: Buy our Broadband Bundle for three years and get 3% discount on your Year 1 broadband charge, PLUS fix the rate for Years 2 & 3 • Three Year Commitment.

• Pricing Ends 31 March 2023, when the annual charges will revert to the standard annual year charge for 2023 2024.

If you are a new customer and are interested in our broadband options, please contact our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk for a quote.

• Their services include a significant investment in distributed denial of services attack (DDoS) protection ensuring traffic can be analysed in minutes. They also help us and schools address reports from third parties of potential copyright breaches.

For further information on our services please contact 0300 123 6797 or email

202220212020-202120222023

• Years 2 & 3 broadband at Fixed Rate based on standard 2020 2021 rates.

What does it cost?

• We liaise with Janet Network CSIRT on behalf of schools, managing any network security incidents or risks identified by JANET CSIRT helping to protect your school and pupils.

SD01 Broadband and Online Services Service Definition 2022 2023 Support Description Benefits

2) All our Broadband options connect to the CLEO broadband network; ensuring inclusive Web Filtering and Secure Schools Network service for added security protection.

SD01 Broadband and Online Services Service Definition 2022 2023

Support Not Included Description of Exclusion

1) Please refer to our General Terms and Conditions Agreement for the use of your broadband connection and each bundled service.

Support for Local LAN and ICT Infrastructure We offer separate support services for this please refer to our Technical Support for Curriculum Networks service definition.

5) The options for Superfast Broadband for Schools and Ultrafast Broadband for Schools are dependent on the national rollout of Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) being carried out by industry supplier Openreach. Openreach is regulated by Ofcom and all broadband providers are dependent on Openreach's timeline for the national rollout of these services.

8) Our Superfast Broadband Service for Schools (Up to 80Mbps Download and up to 20Mbps Upload) is delivered as either Fibre to the Cabinet (FTTC) or where possible Fibre to the Premises (FTTP)

What’s excluded?

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.uk

Additional information

3) All service options are subject to geographic and network coverage availability.

Broadband Relocation The costs for work to change the location or type of the broadband equipment and connection in your school are excluded.

What are the terms and conditions for our broadband services?

4) For new customers and upgrades, connection is subject to additional installation and configuration charges and may incur Third Party excess construction charges. Please contact our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk for a quote.

7) Our Ultrafast Broadband Service for Schools is based on a fibre line from your nearest Openreach cabinet. All bandwidth headline figures for download and upload are subject to reductions to cover service overheads, but should your bandwidth drop significantly or your broadband performance deteriorate, we will class this as a fault and will work to resolve this according to our resolution targets (see our Service Levels in our General Terms and Conditions or on our website).

6) We can only offer Ultrafast Broadband for Schools (FTTP) in areas enabled by Openreach and where we are able to connect back to the CLEO network. If Fibre to the Premises (FTTP) is not available we may be able to offer Fibre-to-the-Premises on Demand (FTTPoD), however this will be subject to availability and excess construction charges. If your school is interested in this option please contact our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk for a quote.

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10) Once connected, if your Superfast Broadband Service download speed drops below 16Mbps, we will investigate as a fault, with our suppliers.

11) All broadband connections are subject to bandwidth deductions for connection protocol overheads. The bandwidth stated is prior to these deductions and is based on a measurement when connecting directly to a port on the broadband router we provide. Your school's Local Area Network (LAN) infrastructure can lead to reductions in bandwidth available at each local device on the School's Local Area Network (LAN).

13) Bandwidth on most of our 10Mbps services is symmetrical (not guaranteed for radio links) and subject to service management overheads, but we will endeavour to deliver a target minimum speed of 9.5Mbps. (Some links can deliver an unguaranteed capacity up to 30Mbps. No additional charges will apply if your school's link delivers this additional capacity). If your speed drops below the target minimum bandwidth, or your broadband performance deteriorates, we will class this as a fault and will work to resolve this according to our resolution targets.

and Online Services Service

Broadband

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.uk

14) During 2022/2023, we will continue our programme to automatically upgrade our existing 10Mbps service customers to Superfast Broadband for Schools, subject to Openreach infrastructure availability in your school's geographical location. We will check the maximum download and upload speeds achievable for your School before we migrate you to Superfast Broadband. If the upload speed is predicted to be below 7.5Mbps we will not automatically transfer your school but discuss the options with you.

depending on Fibre to the Premises (FTTP) availability within the local area. Fibre to the Cabinet (FTTC) is based on a single copper line from your nearest Openreach cabinet. Service performance of Fibre to the Cabinet (FTTC) will vary, dependent on the distance of your School from the Superfast Broadband enabled green cabinet serving your school and the number of users in your area. Please note that Fibre to the Cabinet (FTTC) suppliers cannot guarantee bandwidths and your bandwidth may vary or may not reach maximum figures stated.

15) We also offer 40Mbps, 100Mbps, 200Mbps, 500Mbps and 1Gbps fibre services based on either leased fibre or dark fibre to your school premises from our nearest network presence. Bandwidth is subject to small service overheads, but should your bandwidth drop significantly or your broadband

9) Should your upload speed for your Superfast Broadband connection fall below 7.5Mbps, we will install an extra superfast broadband connection, which we will "bond" to your main connection to increase the upload bandwidth available to your school. We may, at our sole discretion, decide to deliver your school's Superfast Broadband Service for Schools (Up to 80Mbps Download and up to 20 Mbps Upload) as Fibre to the Premises on Demand (FTTPoD), installed as up to 80Mbps Download and up to 20 Mbps Upload.

Definition 2022 2023

12) Our 10Mbps broadband service is delivered as bandwidth and not by technology type. We reserve the right to change the technology providing your connection at any time. Our 10Mbps service is delivered using either: multiple bonded copper circuits; or 10Mbps bandwidth delivered over a 100Mbps fibre bearer; or dark fibre to your school premises from our nearest network presence; or by a radio link from our nearest network mast. The multiple bonded copper circuits provide improved resilience over single copper circuits. A single circuit failure will not result in your School losing broadband connectivity, but the bandwidth available will be reduced.

Sometimes, for example due to building works, it's impossible to avoid relocating the broadband connection. In the event your School cannot avoid such a request, please give us a minimum of four (4) months’ notice, as sometimes the works involved can be significant and require us to engage our specialist Service Providers. We will need to assess the work involved. Please contact our Business Relationship Managers at EducationDigitalServices@Lancashire.gov.uk for a quote.

• Accommodation must have adequate air circulation ensuring ambient room temperature of no greater than 40 degrees Celsius and no lower than 1 degree Celsius. The environment must not exceed a relative humidity of 10 to 85% (non condensing).

• All equipment must be sited within two meters of four standard AC mains sockets of 230V at 50Hz± 10% (UK/EU) and allow access to the school’s ICT Network.

What if our school needs to relocate where the broadband comes into our school?

• A secure room with a data comms cabinet suitable for holding more than 15kg of ICT hardware.

For further information on our services please contact 0300 123 6797 or email EducationDigitalServices@Lancashire.gov.uk Services 2022 2023

• All broadband equipment provided as part of our service should remain powered on at all times. This will allow us to monitor the connection and pro actively respond to faults. It will also allow for critical software updates to be deployed to the equipment outside of school hours.

• The accommodation must not allow ingress of external weather conditions, including but not limited to water within the immediate vicinity of the ICT equipment.

Are there any special requirements for our broadband service?

Yes, we would be pleased to provide a quote for an upgrade at any time, for example to our Ultrafast Broadband for Schools service. Your quote would include charges for installation and your new annual charges (please note all new connections involve a minimum commitment of one year's annual charges).

• Data communication cabinets provided by the school for housing ICT equipment must be earthed and comply with Health and Safety standards, including ensuring all new or replacement data communications cabinets are installed to enable direct access without the use of ladders.

• The accommodation must be secure, preventing access to non technical staff, contractors and pupils.

• Your School is responsible for the safekeeping and proper use of the Equipment, including annual Portable Appliance Testing (PAT).

performance deteriorate we will class this as a fault and will work to resolve this according to our resolution targets (see our Service Levels in our General Terms and Conditions or on our website).

SD01 Broadband and Online

Service Definition

• That all operating systems and software are kept up to date and anti virus software is installed and updated. (Failure to do this could lead to schools' systems being compromised, causing a reduction or loss of service to your school or other schools connected to the broadband service.)

Yes, your school must ensure the following is in place:

Can we request an upgrade?