The Echo Journal – March 2024

INTERNET ACCESS AT THE NEXT LEVEL

ECHO HOA UNIVERSITY

NAVIGATING VENDOR CONTRACTS

The benefits of managed Wi-Fi in communities

Learn about the Board Member Preparedness Certificate Program

Key considerations and common pitfalls

PAGE 14

PAGE 17

PAGE 20

SERVING HOA BOARD MEMBERS & HOMEOWNERS

Empowering HOAs Through Technology A Comprehensive Guide

MARCH 2024

Your HOA

Banking Specialist

Treasury Services • Web-Based Payment Portal • Integration Services • Operating and Reserve Accounts • Local Lockbox Processing • HOA Loans • Placement Services for Excess Reserves •

Equal Housing Lender

Supporting Member of

Equal Housing Lender

A Dedicated HOA Department Here For You

Equal Housing Lender

Give us a call today 844.489.0999 www.HeritageBankofCommerce.bank

Member FDIC

MISSION STATEMENT Fostering a better quality of life in community associations through education, advocacy and networking.

Echo 5669 Snell Ave., #249 San Jose, CA 95123 408.297.3246 | info@echo-ca.org www.echo-ca.org BOARD OF DIRECTORS & OFFICERS PRESIDENT

DIRECTORS

Adam Haney

Rolf Crocker

VICE PRESIDENT Mark Guithues, Esq.

Sarah Dunia John Gill, Esq.

TREASURER

David Hughes

Karl Lofthouse

David Levy, CPA

SECRETARY

Nathan McGuire, Esq., CCAL

Open

Click to Visit the Echo YouTube Channel

J. Spencer Edgett, Esq.

Lisa Triplett Kelly Zibell

BENEFACTOR MEMBER

Donald W. Haney, CPA CID Consortium, LLC CHIEF EXECUTIVE OFFICER

David Zepponi | dzepponi@echo-ca.org OPERATIONS MANAGER

Connor Zepponi | connor@echo-ca.org MEMBERSHIP & SALES MANAGER

Jacqueline Price | jprice@echo-ca.org PUBLICATIONS EXPEDITOR

HOA Education On Demand!

Get more from your Echo membership Echo members have exclusive access to our entire library of HOA-focused educational programming including Community Conversations, Educational Seminars, Workshops, Ask the Attorneys and Ask the Experts.

The presentations referenced below are a sampling of what is available to our valuable members. Click a title to watch!

Pam Grove | pgrove@echo-ca.org MEMBER ENGAGEMENT COORDINATOR

Community Crime Prevention: Protecting YOUR Community

Jared Giguere | jared@echo-ca.org

Ask the Experts About Construction Projects and Inspections Ask the Experts About Insurance

The Echo Journal is published quarterly by the Executive Council of Homeowners (Echo). The views of authors expressed in the articles herein do not necessarily reflect the views of Echo. We assume no responsibility for the statements and opinions advanced by the contributors to the magazine. It is released with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Acceptance of advertising does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any goods or services offered. We reserve the right to reject any advertising copy or image.

Good Governance: Meetings & Best Practices Community Conversation: Better Meetings & the Open Meeting Act Community Conversation: HOA Elections & Understanding the Role of an Inspector of Elections Community Conversation: Dealing with Homeowner Apathy Community Conversation: HOA Taxes and Other Accounting Conversations

© 2024 Executive Council of Homeowners (Echo) All rights reserved. Reproduction except by written permission of Echo is prohibited.

Echo member information is never released to any outside individual or organization, unless agreed to by the member.

For more information visit www.echo-ca.org ECHO journal | MARCH 2024

3

8 Features

14

8

Empowering HOAs Through Technology: A Comprehensive Guide

BY ALLEN LIOU

14

Taking Community Internet Access to the Next Level

BY KEVIN FISHER

20

Navigating Vendor Contracts for Homeowners Associations

BY CRAIG L. COMBS

Happenings 6

17

20

4

MARCH 2024 | ECHO journal

CEO’s Message: Plans & Progress

BY DAVID ZEPPONI

Echo HOA University

23

Echo Board of Director Candidacy and Election Announcement

24

Echo In-Person Events

26

Welcome to Our New Professional Service Providers

28 Changes to the Echo Legislation Tracker and Bills under Review 32

Online Educational Offerings

Your dedicated partner in community building.

Where community is at the heart of everything we do.

Gets Things Done  graysoncm.com

 888.277.5580

THE ALAMEDA, SUITE 625  1625 SAN JOSE, CA 95126

ECHO journal | MARCH 2024

5

CEO’S MESSAGE

Raison d’Etre – The Reason for

What a beautiful phrase, raison d’etre (reason for being). every board member should consider and collectively agre

phrase engenders humanity. The words roll from one’s Plans & ProgressThe stark business senses and adds the element of humanity

Strategic execution andand evaluation; m • Tenplanning, in-person local resource panels 40 This month we welcome spring – a time a ofboard: new small-group gatherings growth and new beginnings – and we leave behind management.

The business realities should be reflective o • Ten Board Members Club meetings for the quiet of a cool and soggy winter. Echo has common values of individuals in the community. executive peer learning and camaraderie used this time to evaluate its work and prepare • Two periodicals: The Echo Insight and The for the launch of its annual plan of activities and Communities areEcho imperfect Journal – because they are made of hum opportunities for members.

• Specialty publications (such as the Echo relating. Humans using.HOA Human living.

Basically, humans Statute Book) It is nice to have the relative calm of winter to being consider the past year – what worked and what human, communities sometimes forget that mana didn’t work – and how we can improve. Long-time New and establish norms for Refreshed a successful community. In a sense, friend and mentor Fred Vetter gave me this advice: • Initiation of the Echo HOA University, a tenthe community. course Its purpose is to establish order and elev “What we work on matters.” Time is our most certificate series on board member precious resource, and we must use it wisely and preparedness progress and pace by establishing norms and constraint efficiently. Thus, all boards should partake in periodic • The new Echo Connection: matching vendors to benefit all. and boards in a fun “speed dating” Zoom self-reflection and an honest assessment of work done or work that could have been done better. meeting format It seems apparent that board leadership must understan • Expansion of local member engagement via This seasonal introspection of the leadership group resource panels throughout including and builds cohesion, character, and ultimately a stronger owners in order to orchestrate a senseCalifornia of community new panels in Sacramento, San Francisco, community. and protect community values. The purpose of a board, the South Bay, East Bay, and Orange County build community common values for the good o • A based refreshedon and updated website In 2024, Echo has plans for more than 100 programs and activities. Some will be continuing, some are that spring is here, it is our role and that new, and others have been pruned. But all It have takes time Now to orchestrate a community.

It takes time to kn of every board leader to ensure planning and been designed to serve our members and further time to listenimplementation to the voices and build a vision reflective of toward a better quality of life in the our mission to foster a better quality of life in HOA and you will HOA be more effective as a board member communities. community.

Every community should have a and sat mission and a plan, and every board should selfyour reason for being on the board.

Welcoming Back assess their work. Because it matters.

• Online education ECHO is committed to helping homeowner boards and resi • Large and small in-person meetings ing and advocacy – this is our “raison d’etre”.

• The 3rd Annual HOA Insurance Seminar (online) • Larger-format in-person events, two educational seminars, and the Annual Legislative Event Sincerely,

ECHO CHIEF EXECUTIVE OFFICER 6

MARCH 2024 | ECHO journal

David Zepponi Executive Director

ECHO journal | MARCH 2024

7

Empowering HOAs Through Technology: A Comprehensive Guide

BY ALLEN LIOU

8

MARCH 2024 | ECHO journal

I

n the dynamic realm of homeowners associations (HOAs), the adoption of technology is not merely a trend; it represents a fundamental shift toward more efficient, transparent, and connected communities.

Modern HOAs confront a broad spectrum of challenges, ranging from financial management and legal compliance to community engagement and property maintenance. The evolution of technology offers unprecedented opportunities to address these challenges, simplifying complex operations and fostering a sense of community among residents.

Continued on page 10

Continued on page 10 ECHO journal | MARCH 2024

9

The platform should be clear and simple, allowing users to effortlessly navigate to the information and functions they need, such as checking financial statements, submitting maintenance requests, and joining in community discussions.

Empowering HOAs Through Technology...

Continued from page 9

Technological Advancements in HOA Management The landscape of HOA management technology has significantly evolved, accelerated by the COVID-19 pandemic, which pushed for the rapid adoption of digital solutions to meet unforeseen challenges. Integrated solutions designed to streamline operations have become indispensable, strengthening decision-making processes while accommodating the necessity for virtual board meetings and digital communication channels.

This shift has not only enabled HOAs to continue their operations uninterrupted during periods of social distancing, but has also set a new standard for operational efficiency and community engagement through technology.

10

MARCH 2024 | ECHO journal

FINANCIAL MANAGEMENT TECHNOLOGIES: Modern software solutions transcend basic accounting functions to offer real-time financial reporting, automated billing, and online payment processing.

These tools facilitate efficient budget management and ensure financial transparency and accountability. For instance, cloud-based platforms enable board members to access up-todate financial statements anytime and anywhere, making it easier to track expenses, monitor budget compliance, and make informed financial decisions.

LEGAL AND COMPLIANCE TOOLS: Advanced management software simplifies navigating the complex legal and regulatory framework required for HOA management. It integrates critical features like document management for organizing essential records and real-

time compliance tracking with state laws and regulations. For increasing financial oversight, such software protocols may include requirements for dual signatures to access reserve funds, addressing key financial security measures. Additionally, these platforms automate financial reporting, facilitating compliance with rigorous reporting standards effortlessly.

By providing tools for strict adherence to legal standards, this software ensures that HOAs can maintain compliance and reduce risk, streamlining operations for more efficient community management.

MAINTENANCE AND MANAGEMENT INNOVATIONS: Property management technologies have significantly transformed the approach to handling maintenance requests, vendor management, and project oversight. These systems

facilitate seamless communication across all stakeholders, including residents, management, and service providers, ensuring swift resolution of maintenance issues and the upkeep of properties.

For instance, online portals offer a centralized platform where residents can log maintenance requests, track the status of those requests, and receive updates.

This digital approach streamlines the request process and enhances transparency and efficiency in how maintenance tasks are managed and completed.

COMMUNITY ENGAGEMENT PLATFORMS: At the heart of every HOA is its community.

Digital platforms have revolutionized how board members communicate with homeowners, promoting engagement through online forums and instant notifications.

These tools elevate participation and foster a more informed community by creating a virtual space for residents to voice concerns, share ideas, and actively participate in the community’s life.

This digital approach strengthens the community bond, ensuring that every member feels heard and valued, contributing to a more cohesive and vibrant living environment.

Technology and Software: Key Considerations in Choosing an HOA Management Company While all of the above are significant technological advancements toward more efficient and more transparent HOAs, the HOA management company is the one choosing which software to deploy to their associations. Therefore, evaluating the HOA management company’s

technology is just as important as evaluating the HOA management company itself. Here are the essential factors to consider: INTEGRATED MANAGEMENT SOFTWARE: The ideal management company should utilize a comprehensive software platform that encompasses all aspects of HOA management, including financial operations, property maintenance, legal compliance, and community engagement. This integration ensures a streamlined approach to managing the community’s needs, facilitating better communication and operational efficiency.

USER-FRIENDLY INTERFACE: It is essential that the software provided by the management company be straightforward and easy for everyone to

use, from board members to residents. The platform should be clear and simple, allowing users to effortlessly navigate to the information and functions they need, such as checking financial statements, submitting maintenance requests, and joining in community discussions. Good design means that whether someone is tech-savvy or not, they can easily access and use all features without confusion.

This approach ensures that the software enhances community management, engages the community, and is less of a hassle for all involved.

REAL-TIME ACCESS TO INFORMATION: The ability to access up-to-date information is vital for effective HOA management. The company’s Continued on page 12

Professional Service Delivered Personally.

ACE Property Management provides a complete range of management services to homeowners associations.

408.217.2882 | acepm.net

IMPROVING COMMUNITIES

Your HOA Specialists TM

GENERAL CONSTRUCTION Exterior Reconstruction/Decay Repairs Interior Renovations

ROOFING SPECIALTY CA Lic. 963219 (408) 638­5500

Roof Replacement Roofing Repairs

Request a FREE estimate online www.iqvinc.com

ECHO journal | MARCH 2024

11

Empowering HOAs Through Technology...

Continued from page 11

software needs to offer realtime insights into financial data, maintenance schedules, and other relevant management activities.

This feature supports timely and informed decision-making by the HOA board.

EFFICIENT PAYMENT AND INVOICING SYSTEM: The management company’s software should support an integrated system for managing dues payments and invoice processing.

Such a system simplifies financial transactions, allowing for efficient tracking and management of the community’s finances.

SECURITY MEASURES AND DATA PRIVACY: Security and privacy in managing HOA data, particularly for financial dealings, require close scrutiny. It is crucial to evaluate how a management company secures online account passwords, ensuring they are encrypted and protected with multifactor authentication (MFA), especially for accounts related to financial transactions and utilities. This approach, combined with adherence to privacy laws, demonstrates the company’s dedication to safeguarding the HOA’s sensitive information and enhances trust within the community.

CONSOLIDATION OF SYSTEMS AND SERVICES: The management company’s use of multiple platforms for tasks such as dues payments, invoice approvals, and financial oversight should be evaluated. An optimal management firm integrates these functions into a single system, simplifying access for 12

MARCH 2024 | ECHO journal

homeowners and board members alike. This unified approach streamlines interactions and improves efficiency, ensuring that financial management is both straightforward and consolidated and promoting better community oversight and engagement.

SOFTWARE DEMONSTRATION AND REFERENCES: Before a decision is made, the management company should request a demonstration of the software to see it in action.

Additionally, feedback from current or past clients should be sought to gauge their satisfaction with the software’s performance and the company’s overall service.

By carefully considering these factors, HOAs can select a management company that leverages technology effectively to meet their community’s unique needs, enhancing overall management and resident satisfaction.

Looking Ahead: Emerging Technologies for HOAs Historically, HOA management software has not been at the forefront of technological innovation; it has often lagged behind in adopting new advancements. However, the landscape is changing rapidly as more HOA systems begin to embrace modern and cuttingedge technologies to enhance their services. This shift includes the integration of advanced workflow automation and the deployment of artificial intelligence (AI) to streamline operations, predict maintenance requirements, and unlock datadriven insights into community dynamics. These developments signal a promising future for

HOA management, moving toward more efficient, intelligent, and responsive community governance.

As HOAs navigate the complexities of community management, it is becoming clear that the choice of technology employed by management companies is crucial. This decision should be a significant driver in selecting a management company, as the right technological solutions are key to achieving efficiency, transparency, and connectivity. For HOA board members, prioritizing management companies that adopt advanced, integrated technological systems is essential for addressing current challenges and ensuring the association’s future success. Embracing such technology simplifies operational tasks and enriches the community experience, contributing to a more vibrant and cohesive environment.

The strategic selection of a technology-forward management company enhances day-to-day operations and positions the HOA to adapt and flourish in an everevolving landscape.

Allen Liou is the cofounder of Assembly HOA, a modern HOA management and technology company dedicated to revolutionizing homeowners associations with digital tools, enhanced community transparency, and streamlined operations. His experience in both tech startups and real estate bridges traditional HOA management with the digital era.

S TAT E W I D E

CID CONSORTIUM, LLC

S

ince its inception, CID Consortium, LLC (CIDC) strives to provide excellent financial and operational guidance to communities, board members, managers, and owners of communities big and small in an ever-changing environment.

We believe in building relationships by doing our business transparently and keeping our clients informed. Before sending a proposal, we take the time to uncover what success looks like for your community. Once we are aligned, we will propose a combination of Governance, Finance, and Organizational services specific to your unique needs.

Owners and operators Donald (”Don”) W. Haney, CPA, and Adam P. Haney, CPA, are well known for their role in developing homeowner association industry standards and technology.

Don originally started in the industry in 1979 when he formed two corporations: CEO, Inc. and Haney Accountants, Inc. Both organizations laid the foundation for CIDC led by Adam P. Haney, CPA. Today, CID Consortium, LLC has grown into a team armed with passion and expertise for improving the community living experience of its members. Pulling from 45 years of business, CIDC has accumulated a wealth of experience and expertise through a relentless pursuit of perfection. Fueled by technology and incessant process improvement, the team engages with members on a rich platform, ensuring the community living experience continues to be exceptional. For more information about the services we provide, please visit our website at cidcllc.us.

Pulling from more than 45 years of business, CIDC has accumulated a wealth of business experience and expertise through a relentless pursuit of perfection.

919 Reserve Drive Roseville, CA 95678 (888) 786-6000 cidcllc.us ECHO journal | MARCH 2024

13

Managed Wi-Fi Network Connectivity

TAKING COMMUNITY INTERNET ACCESS TO

the Next Le

BY KEVIN FISHER

Growing demand for uninterrupted internet connectivity can make overseeing Wi-Fi networks at multifamily properties increasingly challenging. Residents expect technology that provides convenience, connectivity, and security. Community managers need reliable connectivity and 24/7 monitoring of critical systems.

The recent development of managed Wi-Fi network systems provides a high-speed, reliable, and secure way for residents and property managers to stay seamlessly connected, no matter where they are on the property. Residents can enjoy fast Wi-Fi while relaxing poolside, working out at the gym, or simply walking the grounds. And with robust cybersecurity protections, residents can feel at ease knowing their data and devices are safe from open, unsecured networks.

Managed Wi-Fi goes beyond providing internet access to residents. It also enables secure connectivity for the Internet of Things (IoT) devices that are becoming ubiquitous across multifamily properties. With an enterprise-grade network as the backbone, property managers can connect IoT devices throughout their communities to provide smart security, sustainability, convenience, and entertainment.

14

MARCH 2024 | ECHO journal

Security Cameras and Parking Garages It is typically difficult to provide reliable connectivity for security cameras in underground parking garages. With managed Wi-Fi, security cameras in the most obscure locations can be networked and monitored remotely, providing 24/7 visibility and early detection of suspicious activity. Managed Wi-Fi also solves the problem of connectivity for residents in underground garages, who are often unable to make mobile calls or access online apps because the garages are not conducive to cellular service and the Wi-Fi signals from their home routers do not reach the garage. This can be a nuisance and can make garages a security threat.

EV charging stations, which are also located in remote areas, can be connected to the managed Wi-Fi network to show the availability of charging stations and monitor charging progress and equipment.

evel IoT-Enabled Devices Smart-video intercoms enhance visitor screening, and electronic-access control on doors and gates boosts security. IoT-enabled leak detection systems prevent catastrophic water damage by catching faults early. Automated sprinkler systems maintain lush grounds while being weather-aware to prevent waste. Across common areas like clubhouses, pools, and exercise rooms, multimedia entertainment systems deliver immersive experiences. Other critical systems for heating and cooling (including hard-toreach solar panels) can be connected and monitored 24/7 by managed Wi-Fi.

to meet modern resident expectations. Managed WiFi provides a flexible infrastructure to keep residents and systems connected property-wide.

Benefits of Managed Wi-Fi • Increases resident approval ratings by providing fast, reliable internet connections in outdoor and indoor spaces • Provides more value that sets one apart from the competition • Increases occupancy rates • Enjoys five-star-rated customer service • Facilitates advanced security features with the ability to have 24/7 Wi-Fi-enabled connections to critical IoT devices

Freedom to Stay Connected Managed Wi-Fi enables residents to stay securely connected anywhere on the property, even beyond the range of their home routers. With managed Wi-Fi, each resident’s private network follows them seamlessly through common areas like hallways, pools, and garages. Unlike unsecured communal networks at properties in the past, managed WiFi allows residents to remain on their encrypted network everywhere on-site. This continuous connectivity also extends to all internet-dependent critical systems across the property. With a robust enterprise-grade managed Wi-Fi network, owners can readily embrace IoT technologies to elevate safety, sustainability, automation, and luxury services

Potential Applications • Integrate mission-critical business applications and IoT devices wirelessly.

• Provide Wi-Fi to indoor areas such as clubhouses, lobbies, and fitness centers.

• Extend Wi-Fi coverage to pools and other outdoor recreation areas.

• Connect to security cameras that provide safe parking garages for residents and tenants.

• Connect video and music entertainment systems in common areas.

• Provide monitoring of property infrastructure, including solar panels and heating systems.

Continued on page 16 ECHO journal | MARCH 2024

15

Taking Community Internet Access to the Next Level Continued from page 15

How are Managed Wi-Fi Networks Different?

• Managed Wi-Fi is monitored, optimized, and maintained by a professional IT services

provider. Unmanaged Wi-Fi is set up and left alone.

• Managed networks have robust tools for performance monitoring, security, access control, and troubleshooting.

Unmanaged networks lack these capabilities.

ADVERTISEMENT

Managed WiFi Enhances Your Property Sail Internet brings convenient, dependable, cost-effective Managed WiFi to multi-family residences.

We look at Managed WiFi as not only an amenity for residents but a critical extension of your property operations.

Customizable plans Business-class network Dedicated Account Manager

24/7 IoT Connectivity Secured connections for IoT devices in hard-to-reach places, like security cameras, alarm systems, EV charging stations, and solar systems.

Connect Clubhouse and Community Areas Provide residents with fast, reliable WiFi access in shared areas like the clubhouse, lobby, and even the parking garage, fostering a connected and convenient living experience.

Expert Local Support Our local engineers and technicians monitor and manage your WiFi system 24/7, enabling us to respond quickly on-site.

Contact: Javier Quezada managedwifi@sailinternet.com 408-539-0024

Scan to learn more!

sailinternet.com/mwifi 16

MARCH 2024 | ECHO journal

• Managed Wi-Fi allows for granular control over the network, segmentation of traffic, quality of service policies, and user permissions. Unmanaged networks have basic settings with little optimization.

• Updates, bug fixes, and hardware life-cycle management are handled proactively with managed Wi-Fi. Unmanaged networks miss out on updates, and performance degrades over time.

• With managed services, WiFi analytics provide visibility into usage, congestion, and insights for improving the network. Unmanaged networks operate blindly.

• Managed Wi-Fi providers offer 24/7 expert support for issues and can provide service level agreements (SLAs). Unmanaged networks have no support structure.

• Managed networks are designed with redundancy, failover, and disaster recovery systems.

Unmanaged networks have single points of failure.

Managed Wi-Fi networks provide the benefit of round-theclock professional management, while unmanaged Wi-Fi is a solo DIY operation. Managed Wi-Fi can bring connectivity to previously inaccessible or problematic areas.

Managed Wi-Fi Considerations Before a managed Wi-Fi solution is adopted, the unique physical characteristics of Continued on page 18

Join like-minded colleagues and learn what is needed to prepare an individual for board service or to better serve your HOA clients.

The program covers the essentials, including the HOA legal environment, fiduciary responsibilities and duties, financial management and reserves, meetings (planning and management), election procedures, board ethics, and soft skills needed to deal with people. The curriculum is brought together with a capstone course on the role of HOA vision, mission, strategy, and core values in common interest developments.

Board Member Preparedness Certificate Program Curriculum 2024:

The courses will be available in various formats including workshop, lecture, and lecture/lab. Faculty has been recruited from the most successful and knowledgeable companies in the industry. Currently, eight of the ten courses will be recorded and available on demand. All courses will be offered live via webinars. Two workshops require live, online participation: HOA Board Ethics and the capstone strategy course.

HOA Legal Environment Series (150 series) 150 Ask the Attorney: Davis-Stirling Act Overview 151 Ask the Attorney: Laws Other than the Davis-Stirling Act 152 Ask the Attorney: Judicial Interpretation HOA Case Law

Participants will be given three years from the date of enrollment to satisfactorily complete the ten courses and successfully pass the exam for each course with a score of 70% or better. The examinations will be designed to cover the basic knowledge and skills discussed in the course and to encourage the internalization of the curriculum. After successfully completing the examinations, participants will be awarded a certificate of successful completion of the Echo Board Member Preparedness Program. This is a lifetime certificate and will be noted in the permanent Echo records.

Good Governance Series (100 series) 100 Leadership & Governance 101 Elections, Voting, and Candidacy 102 Meetings and Best Practices 103 Board Evaluation of HOA Management

Board Ethics (120 Series) 120A Foundations of HOA Ethics Workshop 120B Ethics in Practice Workshop HOA Financial Management & Reserves (170 Series) 170 HOA Financial Management & Reserves HOA Board Member Preparedness Capstone Course (199) 199 A Strategic Approach to HOA Management

To enroll or learn more about the program, contact Connor Zepponi, connor@echo-ca.org, or visit www.echo-ca.org and click on the Echo HOA University program tab.

ECHO journal | MARCH 2024

17

Taking Community Internet Access to the Next Level Continued from page 16

the property and any internet connectivity issues for critical devices need to be considered.

Does the property have common areas, a fitness center, outdoor public areas, a rooftop lounge, a remote sports area, or underground garages? Are there mission-critical devices that need to be connected and, if so, where is their relative location? Heating, cooling, EV charging, solar panels, gates, doors, intercoms, and security cameras are examples to consider.

When selecting a provider, an important consideration when other factors appear to be equal is the quality and location of their support team. The ability to have support on-site quickly is important if and when a situation arises. Waiting several business days for the service technicians to fly in from another state can

exacerbate a minor technical issue.

Potential providers should quote the design, installation, and management aspects based on the unique details identified.

Managed Wi-Fi should be a comprehensive and stressrelieving feature that enhances the satisfaction of residents, pleases the property managers, and even adds value to the property.

Modified Managed Wi-Fi Networks Sometimes communities opt for a modified plan that provides connectivity to certain areas of the property but not all the individual homes. Use cases include covering garages, cameras, heating/cooling systems, and all common areas, both indoor and outdoor. This can be a robust solution for connecting difficult areas while allowing homeowners to choose

You’re not alone.

Join Echo’s Exclusive Board Members Club.

• Open to current or recent HOA board members only • Opportunities to meet other board members • Share ideas and information • Learn peer to peer

It’s included with your Echo membership!

Sign Up for the Board Members Club Here

https://bit.ly/ECHO-BMC 18

MARCH 2024 | ECHO journal

their own independent internet carrier.

What a Managed Wi-Fi Plan Looks Like A managed network plan should be divided into three areas: design, installation, and management. A wireless network should be created that eliminates coverage gaps and works with every device. Advanced, highperformance devices are installed that allow end users to connect reliably and securely, using leading wireless technology.

The network is managed 24/7 to ensure the best Wi-Fi access possible, leaving the property management team to focus on other tasks.

Operational Savings Managed Wi-Fi enables substantial operational savings for properties through optimized connectivity. Properties can leverage IoT devices to gain visibility into operations, reduce costs, and create efficiencies by providing enterprise-grade wireless network infrastructure.

For example, smart HVAC systems can be connected to adjust temperature based on occupancy, resulting in energy savings. Smart lighting reduces electricity usage by automating fixtures. Infrastructure monitoring of elevators, generators, and piping prevents costly downtime.

Granular network analytics identify congestion to optimize performance. With real-time insights into operations, issues can be rapidly detected and addressed before becoming major expenses. The cost savings from reduced maintenance, smart

utility usage, and operational efficiencies can generate significant net operating income (NOI) for properties. Enhanced NOI increases asset valuation.

Ultimately, managed Wi-Fi is a high-return investment, providing the robust wireless infrastructure to support cost-reducing IoT innovations.

Absorbing the Cost of Implementation As residents demand connectivity, some HOAs opt to absorb the costs of implementing robust managed Wi-Fi networks.

By providing enterprise-grade wireless as an amenity, properties can attract and retain residents without passing expenses directly to homeowners. The HOA uses part of the annual budget to fund the up-front Wi-Fi infrastructure costs, distributing the impact across all owners. Ongoing management fees may be covered through small increases in monthly HOA dues. Absorbing these network costs centrally allows even community members on tight budgets to benefit from high-speed Wi-Fi, strengthening the property’s appeal. This approach also simplifies billing and management, compared to making owners pay separately.

While the HOA takes on the investment risk, well-implemented managed Wi-Fi typically improves satisfaction, gains promotional benefits, and can increase property values. By funding managed Wi-Fi networks, HOAs make them accessible additions that support connected living.

connects people and things across a property. It provides complete Wi-Fi coverage, from the fitness center to the pool deck, so residents and guests can stay continuously connected outdoors and indoors. The robust network enables clients to integrate business applications, IoT devices, security cameras, and entertainment systems everywhere on-site. For example, parking garage cameras can increase safety through remote monitoring while common area music systems create immersive experiences. Energy systems can also connect to optimize efficiency. With this integrated wireless platform, managed Wi-Fi allows clients to unlock the full potential of smart technologies to

serve people and transform their properties. Comprehensive connectivity supports modern lifestyles by weaving the digital and physical worlds together.

Kevin Fisher has spent his career revolutionizing the high-speed internet access experience for consumers and businesses. He has received more than 20 U.S. patents, and his team developed the core technology behind the awardwinning line of 2Wire HomePortal routers deployed by AT&T/U-verse and other major phone companies. As chief product officer for Sail Internet, Kevin is responsible for strategic product innovation, design, and development of residential and commercial internet solutions.

Conclusion Managed Wi-Fi creates a wireless infrastructure that ECHO journal | MARCH 2024

19

Navigating Vendor Contracts for Homeowners Associations Key Considerations and Common Pitfalls

BY CRAIG L. COMBS

O

ne of the critical tasks of managing a homeowners association (HOA) involves negotiating and signing contracts with a wide variety of vendors for services such as landscaping, pool maintenance, security, and (in a timely example used below) balcony inspections.

These contracts (or “agreements” – the terms are used interchangeably here) not only ensure the smooth operation of the community but may also have significant financial and legal implications for the HOA. Given the range of complexity of these agreements, it’s crucial to approach vendor contracts with diligence and foresight.

Understanding the Scope of Services The foundation of any vendor contract is a clear, detailed description of the services to be provided.

This clarity prevents misunderstandings and sets the standard for the vendor’s performance. It is essential to specify the work’s scope, including what services will be performed, where, when, and how often. Any special or affirmative obligations of the HOA should 20

MARCH 2024 | ECHO journal

be explicitly stated to avoid assumptions that could lead to disputes.

Assessing Vendor Credentials and Experience Before entering into a contract, the vendor’s licensing, experience, and reputation should be vetted. This includes checking their references and ensuring they have specific experience in working with HOAs. Vendors familiar with the unique needs and challenges of HOAs are more likely to provide satisfactory service.

Insurance and Liability The vendor must carry sufficient insurance, including general liability, workers’ compensation, and, if applicable, professional liability insurance.

This protects the HOA from loss in case of accidents, damages, or negligence. It is advisable to require the vendor to name the HOA as an additional insured on their policy and to provide proof of insurance before commencing work.

Pricing, Fees, and Payment Terms A transparent and detailed pricing structure is necessary to avoid misunderstandings and to permit the HOA to budget appropriately. The contract should clearly outline the fees for regular services and specify rates for any additional services required. Payment terms, including invoicing frequency, payment deadlines, and any late fees, should be clear to both parties. Where appropriate, it is also wise to discuss and include terms regarding adjustments to service fees, such as annual increases.

Duration and Termination The importance of the termination provisions in an agreement cannot be overstated. The contract should specify start and end dates, including any options for renewal. It is critical that both parties understand how and under what circumstances the contract can be terminated. This includes setting out the notice period required for termination by either party and detailing any early termination fees or conditions. Flexibility for the HOA is

essential, especially if the vendor’s performance is unsatisfactory; the HOA should be able to terminate for cause.

Performance Standards and Remedies Specific performance standards and benchmarks that the vendor must meet should be defined, including quality of work and timelines. It is equally important to outline the remedies available to the HOA if the vendor fails to meet these standards, such as the right to withhold payment or terminate the contract. Including a clause that allows for regular reviews of the vendor’s performance can also be beneficial. Any terms that require the HOA to give the vendor notice and opportunity to cure before the HOA can terminate the contract for cause should be reviewed to ensure that such terms are reasonable.

Indemnification An indemnification clause is an important inclusion in vendor contracts, since it protects the HOA against losses resulting from the vendor’s Continued on page 22

ECHO journal | MARCH 2024

21

Navigating Vendor Contracts for Homeowners Associations Continued from page 21

Contract Concepts at Work: Sample Scope of Services of an SB-326 Balcony Inspection Agreement With a deadline of January 1, 2025, to complete inspections of exterior elevated elements (EEEs), many boards and managers will be vetting vendor contracts for these inspections throughout 2024.

Even though various vendor agreements apply to the same project, they can vary widely in their terms and costs.

Scope of Services: A good balcony inspection contract will reflect the number of EEEs at the project and how many of those EEEs will be inspected to provide 95% confidence that the results from the sample are reflective of the whole, with a margin of error of no greater than plus or minus 5%. The contract will specifically state that the scope of work is intended to satisfy the requirements of SB-326 (or Civil Code § 5551).

Where destructive testing is required, the vendor will offer to install prefabricated round metal vents in the cored holes that can be used in future years for inspection to avoid further damage to common areas.

22

MARCH 2024 | ECHO journal

actions, including lawsuits. This clause requires the vendor to defend the HOA and hold it harmless for any damages, liability, or legal expenses arising from the vendor’s negligence or failure to perform according to the contract.

Common Pitfalls • Vague Service Descriptions: One of the most common pitfalls in vendor contracts is the lack of a detailed service description.

This can lead to ambiguity about what is expected from the vendor, which can result in disputes and dissatisfaction with the services rendered.

• Auto-Renewal Clauses: Auto-renewal terms are one of the most common traps for unwary boards. These terms are typically phrased in the form of “Unless written notice is given not less than 60 days prior to the end of the contract term, this contract shall automatically renew for one year.” Especially common in management agreements, automatic renewals without affirmative consent from the board can ensnare the HOA in an undesirable contractual relationship for longer than desired. An active agreement from both parties should be required in order to negotiate a contract renewal. If the vendor insists on automatic renewal terms, then any period for giving notice of termination should be calendared.

• Not Observing Notice Requirements: Agreements sometimes call for a specific method and manner of giving formal notice. For example, the board and management may be used to emailing the vendor, but the contract may require notice to be given using a different method (e.g., certified mail to the vendor’s corporate headquarters).

• Overlooking Conflict Resolution Methods: In the absence of a predefined method for resolving disputes, disagreements can escalate, leading to legal battles. Including mediation and/or arbitration clauses can offer a simpler, less costly way to resolve conflicts (although, depending on the type

of dispute, arbitration is not always less costly). A favorable conflict resolution clause is one that requires the parties to attempt mediation before litigation or arbitration, and if one party unreasonably refuses to participate in mediation, that party loses their right to recover costs and attorneys’ fees.

Negotiating and managing vendor contracts is a challenging but essential part of running a homeowners association. By paying careful attention to the contract terms, ensuring clarity and fairness, and anticipating potential issues, HOAs can establish productive, long-term relationships with their vendors.

This not only helps in maintaining

the quality and value of the community, but also safeguards the HOA from unnecessary risks and liabilities. When in doubt, it is always wise to consult with legal counsel specializing in HOA matters to review contracts before signing.

Craig L. Combs is the managing partner of Community Counsel, a law firm specializing in providing general legal counsel and collections services to homeowners associations.

Community managers and board members call upon Mr. Combs to draft, review, and negotiate a wide variety of vendor agreements and, when necessary, engage vendors in conflict resolution through mediation or litigation.

Echo Board of Director Candidacy and Election Announcement Echo will conduct the annual election of its board of directors in early fall. The results of the election will be announced at the Echo annual membership meeting, which will be held on November 21, 2024, from 9:00 to 9:15 a.m.

The meeting will be online only.

Candidate nomination application forms can be requested via the following email: elections@echo-ca.org. For the application to be considered by the Echo nominating committee, it must be completed and received

by Echo no later than 5:00 p.m. on July 31, 2024.

For more information, contact Dave Zepponi dzepponi@echo-ca.org

COMMUNITY ASSOCIATION BANKING

FINANCIAL STRENGTH MEETS INDUSTRY EXPERIENCE. At First Citizens Community Association Banking, we understand your unique industry. It’s why we match market-leading products with a relationship-based approach to banking designed to help you reach your goals.

First Citizens Bank. Forever First.® Jolen Zeroski, VP, Regional Account Executive jolen.zeroski@firstcitizens.com | 213-604-1746

FIRSTCITIZENS.COM/CAB

© 2024 First-Citizens Bank & Trust Company.

All rights reserved. MM#14952

ECHO journal | MARCH 2024

23

Attend an Echo In-Person Event!

Don’t miss an opportunity to get the education you need – and the networking and connection you want. Register today!

Educational Seminars Learn from an acclaimed faculty delivering essential knowledge for HOA boards and homeowners.

• Ask your questions of on-site attorneys • Visit with industry experts at exhibit tables • Meet and connect with board members from neighboring communities

Northern California Educational Seminar June 22 , 2024 | 9:30 am – 1:15 pm

Click a button or use the link to sign up to receive information on Resource Panel Meetings near you!

The Echo Club at Rossmoor

ORGANIZED BY ECHO

bit.ly/SanFranciscoRP

bit.ly/SacramentoRP

NORTH BAY

bit.ly/centralcoastRP ORANGE COUNTY

EAST BAY

MARCH 2024 | ECHO journal

bit.ly/SanDiegoRP SOUTH BAY

ORGANIZED BY ECHO

bit.ly/orangecountyRP

Individual members will receive a one-time discounted annual membership rate of $75 ($95 without discount) if they are invited by another Echo member!

24

bit.ly/winecountryRP SAN DIEGO

bit.ly/eastbayRP

Invite-a-Homeowner

Come and reconnect with your peers and attend an upcoming Resource Panel in your region. These events are held in a casual atmosphere to enable homeowners, board members, managers, and other professionals to hear about important topics presented by experts in the HOA industry. Click a Resource Panel meeting location below to sign up to receive information.

SACRAMENTO

bit.ly/northbayRP TECAR

Resource Panel Meetings

bit.ly/southbayRP

Register Today for an Echo in-person event!

Wine Country Resource Panel Santa Rosa Sacramento Resource Panel North Bay Resource Panel Novato The Echo Club at Rossmoor (TECAR) Walnut Creek East Bay Resource Panel San Ramon

San Francisco Resource Panel

Northern California Educational Seminar

South Bay Resource Panel San Jose

Central Coast Resource Panel Santa Cruz County

4/30

Wine Country Resource Panel 11:30 am to 1:30 pm

5/1

North Bay Resource Panel 11:30 am to 1:30 pm

5/1

San Francisco Resource Panel 5:30 pm to 7:30 pm

5/14

Sacramento Resource Panel 11:30 am to 1:30 pm

5/15

The Echo Club at Rossmoor (TECAR) 9:30 am to 11:30 am

5/16

East Bay Resource Panel 11:30 am to 1:30 pm

5/28

South Bay Resource Panel 11:30 am to 1:30 pm

5/30

Central Coast Resource Panel 11:30 am to 1:30 pm

6/5

Orange County Resource Panel 11:30 am to 1:30 pm

6/8

San Diego Resource Panel 11:30 am to 1:30 pm

6/22

Northern California Educational Seminar 9:30 am to 1:15 pm

Orange County Resource Panel Irvine Southern California Educational Seminar

San Diego Resource Panel San Diego ECHO journal | MARCH 2024

25

WELCOME TO ECHO’S

New Professional Service Providers

Management that is refreshingly local, dedicated, and experienced! Citrus HOA Management is a local, full-service HOA Management company located in downtown Redlands, California. We proudly and successfully manage HOA communities of all sizes throughout Southern California. We are experienced in managing Homeowners Associations and Professional Owners Associations.

Our management services include, but are not limited to, the following: billing and collections, an online portal, electronic delivery, an in-house accounting team, dedicated service coordinators, project coordination, in-house maintenance technicians, onsite inspections, board meetings and board packets, 24/7 emergency availability, and insurance.

The Citrus HOA Management team is a close-knit and hardworking team of experienced community managers, diligent financial controllers, dedicated service coordinators, excellent support staff, and inhouse maintenance technicians. They are committed to managing your association with the utmost attentiveness and integrity.

As your neighbor, it matters to us how your community is managed! Upgrade to Citrus HOA Management today!

Jeffrey Gupta Operations and Team Lead (909) 435-0099 x 403 jeffg@citrushoa.com citrushoa.com

Andersen was founded in 1903 and has remained committed to making windows and doors that are different and better. It has led us to innovate new products, set higher standards for our entire industry, and ultimately be the #1 trusted and recommended window and door brand*. *2022 Andersen brand surveys of U.S. contractors, builders, architects & homeowners Kari Funaro Business Development Rep. Home Improvement Andersen Windows (925) 667-5328 kari.funaro@andersencorp.com andersenwindows.com

Please note the updated address information for these Professional Service Providers: Hughes Gill Cochrane Tinetti, P.C. 1350 Treat Blvd., Ste. 550 Walnut Creek, CA 94597 (925) 926-1200 hughes-gill.com SwedelsonGottlieb One Sansome St., Ste. 3500 San Francisco, CA 94104 (415) 762-1889 11900 W. Olympic Blvd., Ste. 700 Los Angeles, CA 90064 (310) 207-2207 lawforhoas.com

26

MARCH 2024 | ECHO journal

Providing Quality Building Management Services To Our Valued Customers Throughout The Greater San Diego Area.

We are committed to serving multi-unit & commercial properties and are experts at crafting a beautiful, safe, and clean environment for the community to live, work, shop, or play. Our partners are typically the most intelligent and top performers for their companies because they know that we make their job easier and make them look good.

At Building Resource Management, we are your trusted partner for all your construction and building needs.

With a comprehensive range of services, we offer expert solutions in general construction, carpentry, plumbing, electrical work, demolition, maintenance, repair, interior and exterior enhancements, energy services, and more. Whether you’re planning a new project, need repairs, or want to enhance your building’s energy efficiency, our skilled team is here to exceed your expectations.

Daniel O’Reilly Director of Sales (619) 509-6286 daniel@brmsd.com brmsd.com

CONSTRUCTION PLANNING & MANAGEMENT Let ADM be your guide through the complex task of construction planning and management.

AD Magellan (ADM) is an Architectural design and project management firm.

Specializing in assisting multifamily communities, performing inspections, and developing scopes of repair as it relates to roofs, decking, waterproofing, etc. Our company was founded to advocate for our clients, manage costs, and protect their assets.

We service SD, OC, LA and northern CA We also specialize in: • Architectural Design • Scope Development/Bid Facilitation • Project Management • Roof Inspections • SB326/SB721 Ryan Moldt Business Development (760) 201-3372 ryanm@admagellan.com

Tailored Management Solutions is a private full services community association management firm representing communities throughout the Bay Area.

Our staff of senior certified community association managers is committed to offering elite services with a tailored hands-on approach in both management and customer service for directors, members, and vendors.

With a comprehensive and compassionate mindset for policy governance and asset management our clients receive services of the highest quality.

Our mission at Tailored Management Solutions is to provide personalized and professional management services that optimize the wellbeing of homeowners and foster a thriving, harmonious community. Our goal is to instill a sense of comfort and unity within the membership by enhancing community standards for an optimum quality of life Maria Hernandez, CCAM-PM, COO (925) 584-7330 maria@tailoredmanagementsolutions.com tailoredmanagementsolutions.com/

ECHO journal | MARCH 2024

27

Changes to the Echo Legislation Tracker

BY DAVID ZEPPONI, ECHO CEO

The final date for the introduction of state legislation was February 16. Unfortunately, this was after the production deadline for this magazine. Traditionally, the final day to drop legislation is packed with new bills, and the language contained within them is honed and negotiated until the last minute. Since it takes approximately four weeks to lay out, publish, and distribute the Journal, legislative updates are usually already stale by the time our readers receive them. To this end, Echo has decided to change its legislative reporting process to keep our readers apprised in a timelier fashion of legislation that impacts HOAs. After wrestling with this problem for several years, we embarked on finding a technological solution.

We now have a software application that will keep us up to date and will facilitate comments from our membership. It not only provides easy access to the status and substance of the bill, but it purportedly also will allow us to efficiently track amendments to legislation and receive member comments.

Starting with this issue, we will be posting a report to our website with current analysis, positioning, and bill status. The report will be generated by a few qualified volunteers in the HOA industry who understand the implications of state legislation for HOA boards and communities. The content of this report will be generated behind the curtain of the software that is connected to the legislative process. Our legislative advocates will receive the information they need to make informed, humanbased decisions.

The analyses will be reported in the Echo Journal, Echo Insight, and on the Echo website. The website will be open to all Echo members, and it will be interactive. Members will be able to provide insight into how a particular law might affect them, and they will be able to make recommendations as to how they would like to see the proposed legislation amended.

28

MARCH 2024 | ECHO journal

Echo will continue to have a “Legislative Update” page, but instead of trying to fit the fast-paced schedule of legislation into the lumbering schedule of a paper magazine, the Echo Journal will publish more insightful articles by noted political wonks like Nathan McGuire, Mark Guithues, and, of course, me. These articles will have a longer life and hopefully will be more insightful than what has been traditionally published.

The Echo Insight, a more frequent periodical, will be used to provide readers with timely information and analysis about legislation. We also will be able to answer, compile, and utilize member online comments as powerful content for Insight — and, of course, in the legislature.

This new strategy is a balance between speed and currency, thoughtful analysis, and leveraging different communication modes to better solicit and disseminate information and positions about prospective state legislation relevant to Echo members.

The key here is that Echo will be able to automate much of the mundane by using technology to sort through thousands of bills and track only those most important to our constituency. Leveraging technology allows us to know when a bill will be heard, what changes are proposed, and who supports or opposes the legislation. It also allows us to receive valuable and timely input from our members. So, if the software works well (or, frankly, only partly works well), HOA associations and the community of Echo members will have a more effective and louder voice in the halls of the capitol and within our communities.

The voluntary contributions in time and money of Echo members to help support our advocacy efforts is incredibly important. It is tough (especially in California with a professional legislature) to be effective in representing the interests of our large

Bills Under Review community. Maybe, just maybe, we’ll be able to mobilize the silent majority of the 17,000,000 residents living in California HOAs to bring some sense to the laws of this state – laws that will allow us to govern HOAs better and with reasonableness and a lighter load for our volunteer leadership.

So, we are taking a step to match our contemporary communication channels with our needs. If a member is interested in the status of a bill, they need only go to our website tab and track the bill there. If they would like a more in-depth analysis, they will find it in the Echo Journal, the Echo Insight, and on the Echo website.

No doubt this is an ambitious strategy, but we feel it is best given our size and the needs of our membership.

The following legislation has been introduced and is awaiting our analysis (box right). We likely will remain vigilant and focus on five to ten bills this year. Some bills will not have “legs” to progress in the session, and others are simply nonsensical or ludicrous and are not deserving of a detailed look because they will die. But some legislation will meander its way through the legislative process, both chambers, and will potentially be signed by the governor and become law. For those bills we endeavor on behalf of the Echo membership.

The bills listed below are under review. Please look for our position on them in the Echo Insight and on the Echo website.

ASSEMBLY BILLS • AB-2114: Building standards: exterior elevated elements: inspection • AB-2159: Common interest developments: association governance: member election • AB-2453: Weights and measures: electric vehicle chargers and electric vehicle supply equipment • AB-2460: Common interest developments: association governance: member election • AB-2969: California Housing Finance Agency: accessory dwelling units • AB-2996: FAIR Plan Association • AB-3057: California Environmental Quality Act: exemption: junior accessory dwelling unit ordinances • AB-3126: Housing: accessory dwelling units

SENATE BILLS • SB-1055: Accessory dwelling units: regional housing need • SB-1077: Coastal resources: coastal development permits: accessory and junior accessory dwelling units: parking requirements • SB-1095: Cozy Homes Cleanup Act: building standards: gasfuel-burning appliances • SB-1164: Property taxation: new construction exclusion: accessory dwelling units • SB-1211: Land use: accessory dwelling units • SB-1470: Construction defect cases

ECHO journal | MARCH 2024

29

SPECIALIZING IN HOA INSURANCE SINCE 1984!

■ Get the most value out ofyour association's policy! Work with Experts!

■ Insurance coverages designed & tailored for common interest developments.

■ Providing Enhanced D&O coverage and Guaranteed Replacement Cost coverage.

Christi Spina Your Local Agent CA License# 0E13855 3900 Mayette Ave Santa Rosa, CA 95405 CSPINA@FARMERSAGENT.COM

Our office locations are in Novato and Santa Rosa, to better serve Marin and Sonoma Counties. We've worked with hundreds of associations all over the Bay Area.

https://agents.farmers.com/cspina

Call 707-523-3006 today!

Let me help you get smart about your coverage options.

Restrictions apply. Discounts may va,y. Not available in all states. See your agent for details. Insurance is underwritten 1:1)1 Farme,s Insurance Exdlarge and other affiliated insurance oompanies. Visit farmers.com for a complete listing of companies. Not all insurers are authorized to provide insurance in all states. Cowrage is not available in all states.

Support the Professionals That Support Echo!

Check out the Professional Service Provider Online Directory. We have a new look that is easy to navigate and user friendly.

This Professional Directory is a one-stop shop that provides access to 250+ HOA industry experts!

www.echo-ca.org

30

MARCH 2024 | ECHO journal

FARMERS INSURANCE

16446432

1 100% 2 Almost of our clients are homeowners associations, planned unit developments, condominiums, condominium conversions, COOPs, tenancies in common and timeshare projects ...

8 REASONS TO CHOOSE LEVY, ERLANGER & COMPANY LLP 3 CPAs

150

Working with approximately management companies in Northern California out of a total of 300 serving community associations ...

5

12

Which enables our professional staff of including 6 CPAs and 6 CPA candidates (growing to almost 20 professionals during “tax season” from January to April) to ...

6

Since 1977 — more than

40 years’ experience ...

4

2,500

Serving more than community associations (3 to 6,700 units) in Northern California out of a total of approximately 17,000 ...

wide range of services

Provide a to community associations including …

• Financial statements • Annual budget reports (pro • Inspector of election and income tax returns forma budget + assessment/ services — audits, reviews and reserve funding summary) • Board and member compilations • Pro forma operating budgets meeting presentations • Comparative 2-year and PUPM assessment • Litigation support financial statements— computations services (developer more meaningful to readers • Assessment and reserve budget adequacy, • Reserve funding plans, funding disclosure summaries fraud investigation, or updates owner complaints, etc.)

7 unique publications & services 8 Including some

• 2020 Condominium Greenbook™, the 290-page financial reference book for Association treasurers • 2020 Community Association Financial Survey of over 1,500 associations

• A Management Fee Survey of more than 1,900 associations • ...and numerous other surveys of reserve study practices, percent funded, etc.

As well as more than 40 years of important business contacts to help associations connect with the

BEST.

290 King Street, Suite 12, San Francisco, CA 94107 (415) 981-9350 bill@hoa-cpa.com

PRSRT STD US POSTAGE PAID PERMIT NO. 271 85719 5669 Snell Ave., #249 San Jose, CA 95123-3328

Community Conversations

Echo Ask the Experts

Case Law Update

Ask the Experts About Insurance

April 18, 2024 | 1:00 pm - 2:30 pm

May 22, 2024 | 1:00 pm – 3:00 pm

R E G I ST E R H E R E

R E G I ST E R H E R E

Echo Ask the Attorney

Echo Educational Workshop

Laws Other Than the Davis-Stirling Act

Good Governance– Leadership & Governance

June 1, 2024 | 9:00 am - Noon

June 15, 2024 | 9:00 am - Noon

Echo HOA University Core Requirement

Echo HOA University Core Requirement

R E G I ST E R H E R E

IN-PERSON EVENT!

R E G I ST E R H E R E

June 22, 2024 | 9:30 am – 1:15 pm

NORTHERN CALIFORNIA