Welcome to Fenland!
We are thrilled to welcome you into Daniel Island’s newest marshfront community.
Enclosed you will find a helpful guide with information and resources you might need to streamline the move-in process into your new home.
Should you have questions, please do not hesitate to contact the East West Hospitality Property Management team at: e: fenland@eastwest.com p: 843.974.1716
Thank you, The Fenland Team
ELECTRIC
The local electric company is Dominion Energy. You will need to contact Dominion Energy prior to move-in to activate your service.
Dominion Energy
800.251.7234
Dominionenergy.com/south-carolina/start-stop-service
WATER
The local water company is Charleston Water System. You will need to contact Charleston Water System prior to move-in to activate your service.
Charleston Water System
843.727.6800
bill.charlestonwater.com/PublicForm/OpenCloseAccountRequest
WIFI
The communication service provider for the Fenland community is Home Telecom, based here on Daniel Island. You will need to contact Home Telecom directly to set up service.
Home Telecom I 843.867.6226
230 Seven Farms Drive, Suite 104
Daniel Island, SC 29492
Homesc.com
RENTERS INSURANCE
Residents have the option to enroll directly with Fenland’s renters insurance through Markel during the application process, or obtain their own.
If obtaining your own policy, a copy must be provided via email or uploaded to your resident portal prior to move-in.
East West Hospitality & Property Management
Born in the hospitality industry over 30 years ago, East West Hospitality is the property manager for Fenland Locally, they provide property management services and association management to the homeowners and residents of The Gadsden, 71 Wentworth, and Anson House in downtown Charleston, Tides IV in Mt Pleasant, The Waterfront on Daniel Island, and The Cape on Kiawah Island.
The below team is dedicated to Fenland and will be available MondayFriday 9 AM - 5 PM. Note that hours are regularly posted and subject to change. This team will serve as your main points of contact for everything related to the day-to-day operations of Fenland.
Prior to move-in, the property management team will conduct an orientation walk-thru to get you set up with the community’s fob-based access control system(s) as well as Entrata resident portal, the communication and management platform. The system allows you to access billing statements and submit monthly rent payments, be notified of community reminders, place maintenance/work orders, and communicate with the property management team.
.
Any move-ins and move-outs will need to be scheduled with the property management team at least one week prior so that arrangements can be made.
ONSITE PROPERTY MANAGEMENT TEAM
Joseph Jurcak, Property Manager Fenland@EastWest.com 843.974.1716
Entrata Resident Portal: https://fenlanddi.com/residents/
To learn more about East West Hospitality, visit eastwest.com
RESIDENT PORTAL
During the application process, a login will be created for the resident within Entrata, our property management system. Once a lease is approved, the account converts into your resident portal login. In the resident portal you can submit maintenance requests, upload your renter’s insurance, contact property management or pay any outstanding bills.
Payments: Set up a wallet by inputting a bank account or credit card information.
Auto-payments can be scheduled for set amounts, or balances may be paid in full each month. Note that auto-payment must be set up to draft the first through fourth of each month.
Maintenance Requests: In the resident portal, select “Request Maintenance” button and then follow the prompts to detail the issue and location. A team member will then follow up with you directly to address this.
AT HOME
MAILING ADDRESS
Townhome # Street Name, Charleston SC 29492 (your lease should outline your specific mailing address)
Mailbox Number =
Townhome Number, ex. Unit 788 is Mailbox 788 Packages will be delivered to the front door of the specific townhome. Letters will be delivered to your mailbox These are located at the center of the community at Seaglass Street and Oyster Haven Alley.
PARKING
Resident Parking is available in the resident’s specific townhome garage or driveway No pass is required for parking, but during the application process, residents will be asked to provide their vehicle information.
Guest Parking is available throughout the community.
ACCESS CONTROL
Front Door:
Entry to your home can be achieved two ways: a physical key and/or a keypad.
Two physical front door keys will be provided at move-in If you plan to use the keypad, you will need a screwdriver to set up your personal access code.
Directions can be found on the back of the panel and below: Remove the three screws located on the inside panel.
Press reset.
Set the code you desire.
Press lock.
Garage door remote and code:
Two garage remote controls are provided at move-in.
There is also a keypad and instructions on setting the code are below - NOTE: GARAGE DOOR MUST BE OPEN.
Resetting/Clearing Keypad on the Setting Code:
Press and hold the PROGRAM button Keep holding and proceed to step two.
Press and hold the 6 button. Keep holding and proceed to step three.
Press the key with the arrow up/down triangles.
Setting PIN On Keypad
Press the following keys in order: 3, 5, 7, PROGRAM (red LED blinks once per second).
Enter your PIN (three to eight characters).
Press the PROGRAM key again (red LED blinks twice per second and turns off).
Nest Thermostats are located on all three floors in common areas. Thermostats can be manually set using the sensor on the right side of the thermostat.
You can also control the Nest thermostat through the Google Home app. Follow the instructions below to download the app: You will need the WiFi password and 6-digit code located on back of thermostat. Gently disconnect thermostat from wall to obtain code, no tools required.
Download the Google Home app on your mobile phone.
Sign into your personal Google account
Go to “devices” > “set up device” > “thermostat”.
Google Home app will provide clear prompts to complete the setup.
IN YOUR HOME
Window treatments have been installed in your residence. To raise or lower the blinds, simply pull down or push up the lower bar Due to the shower tile and rod location, some showers may require long shower curtains. The length is 87.5" from the curtain rod to the base of the tub. A 90" shower curtain is recommended.
TRASH PICK-UP
Trash pick up is provided through the City of Charleston and pick up is every Monday. Residents should roll their carts to the end of their driveway for pick up, and store them in the garage following pick up
Residents will need to call the City of Charleston Citizens Service Desk number below, provide their name and address, and a new can will be delivered within 15 days. Residents can also use the community dumpster located adjacent to the pool.
Citizens Service Desk p: 843.724.7311
e: citizenservices@charleston-sc.gov
h: Monday – Friday, 8:30 a.m. to 5:00 p.m.
Each unit will receive 1 trash/recycling bin. RePower South services Daniel Island with its single-stream collection, meaning all garbage and recyclables go into one bin Residents are to place all garbage and recycling materials into their current green City of Charleston bin for collection.
FIRE EXTINGUISHER
In the event of a fire emergency, a fire extinguisher is located under the kitchen sink. Please notify management if the fire extinguisher is used so it can be replaced.
AROUND THE COMMUNITY
AMENITIES
POOL PAVILION
The resort-style pool is for Fenland residents and their guests only. Hours of operation will be subject to season and is access-controlled through an amenity fob to be issued at move-in.
Pool Access
To unlock the gate, scan fob to the access box on pool gate to gain entry.
Pool hours are from dawn to dusk.
ENTERTAINMENT
The television in the pool pavilion is controlled through a remote located next to the TV.
Residents can control music at the pool through the tablet located next to the TV, or by connecting to the pool WiFi.
To pair your phone: Press “pair” button on the white telecom box next to the Roku wall remote The bluetooth domain is D BTN21 G2.
We ask that all residents be respectful of noise levels when controlling the speakers.
Accessing Pool WiFi:
Network: fenlanddi
Password: 716Oyster
GAS GRILLS
There are two gas grills adjacent to the pool area that are open to all residents at Fenland.
To start the grills:
Turn on the green gas knob timer to the right of grills. Press in and turn the ignition knob left while pressing down on the starter knob. Flame should light.
To turn off the grill:
Press red stop button on grill station. Always turn grills off after use.
FIRE PIT
A fire pit is located by the pool area for resident enjoyment.
To start the fire pit:
Turn on the red timer on the black pedestal.
On the fire pit base, turn the black center knob to the pilot light position and press in while simultaneously pushing the starter knob.
To turn off the fire pit:
Return the black center knob on fire pit to starting position. Return the red timer on black pedestal to starting position.
EMERGENCY MAINTENANCE
For emergency maintenance after 5pm, please call the main office line at 843.974.1716 and follow the emergency maintenance prompts.
The following are considered emergencies:
No AC when prevailing outside temperature is above 80
No heating when the prevailing outside temperature is below 50
No working toilets/plumbing throughout the home
No electricity
Leaks/overflows
Lockouts
In case of other emergencies, always call 911.
COMMUNITY DOCK
The community dock is a Nowell Creek Village community amenity. We encourage our residents to launch their kayak and paddle boards, cast a net, or toss a line from the dock.
MARSHSIDE
All residents at Fenland have access to Marshside, the office building located within Nowell Creek Village. Amenities available to residents include a state-of-the-art fitness center with cardio and training equipment, bikes and helmets available for rent, as well as use of coworking space and ability to reserve usage of the conference room. Access cards to be provided to residents by EWH management at move-in with a resident waiver submission
MARSHSIDE OFFICES
1000 Coastal Drive, Charleston SC 29492 p: 843.608.1745 e: marshside@holderproperties.com
ACCESS HOURS - FOR OFFICE & GYM
Monday-Friday: 5 AM - 9 PM, Saturday and Sunday: 5 AM - 5 PM
*This excludes New Years’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas when the office is closed.
RESERVING A CONFERENCE ROOM
Visit front desk directly to reserve
Call the front desk at 843.608.1745
Email the front desk at marshside@holderproperties.com
