East West Destination Hospitality 2016 Brochure

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CI T Y GA LLERY & ONE VENDU E R A N GE CH ARL ESTON

who we are East West is a property management firm founded in 1986 that operates in resort and urban settings. Serving development partners across the nation, East West has extensive experience in association, hotel, club, commercial, and timeshare management. Our collaborative approach to property management ensures quality and longevity for all our constituents. East West currently operates in Charleston, South Carolina; Vail, Beaver Creek and Denver, Colorado; Park City, Utah; and Lake Tahoe, California.

Currently, East West manages:

6 5 ho m eowner associations 13 , 0 0 0 individual owners 3 , 6 0 0 units 7 5 3 rental units 3 0 lux ury ho m e rentals 3 spa and athletic clu b s 2 ur b an developm ents For those w ho b e lie ve whe r e t h e y go s ays a lot abo u t t h e m, we are PROU D TO d e live r g e nu i n e h os p i tal i t y.

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We simplify t he com p lic ate d by s h ar i n g t h e p l ac es w e lov E an d kn ow best, EM POWERING YOU TO not ju st v i s i t bu t TRULY LIVE OUR DESTINATIONS .

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B EAV ER C REEK RES O RT CO L O R A D O

Mission , goals & culture Our vision is to focus on quality, not quantity. If we cannot do something well, we’ve agreed not to do it at all.

This commitment has built our reputation while strengthening the resort communities we live in and enhancing value for all of our stakeholders.

We empower our staff with an entrepreneurial spirit which drives innovation and the highest level of customer service. Each of our full-time employees receives eight hours of paid volunteer time annually. With 900 employees, this represents more than 4,100 hours of service to our communities every year.

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This September, I will volunteer for 11 days with Africa Yoga Project in Nairobi, Kenya. I enjoy traveling with a purpose, and I look forward to being of service to others! I have raised more than $4,000 over the past year for AYP programs and outreach classes.”

Corrie Crane

Prop erty Manager, Beaver Cree k

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our people East West is driven by our people. Our extraordinary people create a culture that focuses on excellence and consistency in the services we provide to our stakeholders. With over 900 employees in four locations, we have designed our systems to be responsive to the everchanging needs of our operations in each iconic destination. Our teams enjoy flexibility and our managers benefit from the tools to make their business thrive.

From talent attraction and robust standard operating procedures to career planning and continuing education, East West enjoys exceptional retention rates: • Our year-round staff has an average tenure of 6.8 years.

• Together, our four executive committee members have 100 years combined experience with East West.

N ICOL E GREEN ER Director o f Hu man R esource S , COL OR A D O

wor kout class

After joining East West in 2008 as the Human Resources Director for the Westin, Nicole’s responsibilities expanded to include all Colorado operations in 2011. She aligns the human resource function with East West’s vision, goals and strategy.

Prior to joining East West, Nicole worked for Vail Resorts.

Nicole holds a Senior Professional of Human Resources certification with the HR Certification Institute and is a Society for Human Resource Management Senior Certified Professional.

In 2015 Nicole received a Stars of the Industry award from the Colorado Hotel and Lodging Association.

E MPL OYEE H I K E

Catherine lodge DIRECTOR OF HU M A N R E S OU RC E S , TA HO E

Our people make the difference.

Following 17 years in human resources at Tahoe Forest Hospital, Catherine joined East West in 2007 as Director of Human Resources. Managing the human resource function for up to 200 employees during her tenure, Catherine also took on the leadership of the Company’s Mountains of Wellness program in 2014.

Catherine is a certified Professional of Human Resources with the HR Certification Institute.

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EMPL OYE E PA RT Y

UNI O N STATION D ENVER, COLORA DO

WHAT WE DO Mark e t in g & Sal es F i n an cial Syst e m s & An alysis P ro g r a m d e ve lo p me n t & asse t m an ag e m e n t Associat ion Man ag e m e n t C a p ital im prove m e n t Proje c ts

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M A R K E TIN G & S A L E S

M IA VL A A R

East West understands how, when and where to attract potential guests and owners to our iconic locations. We reach out to travelers and owners at multiple touch points, inviting them to explore and experience our unique properties and services.

Utilizing the best of digital and print advertising, leading edge social tactics, website optimization, trade shows, consumer events, public relations, and the real estate community, we connect our portfolio of properties and services to the right audience at the right time. With passionate local staff and on-site management, we deliver on our promise of genuine hospitality management services that always keep the destination in mind.

Mark eting, Vail Valley

D irector o f S ales A N D

Mia manages marketing and sales in the Vail Valley, bringing 25 years of technology-focused experience with her. Before joining East West in 2011, Mia worked with Resort Technology Partners and the Vail Valley Foundation, and she led international sales and marketing efforts for Vail and Beaver Creek resorts for four years.

N ICOLE REIT T ER D irector o f S ales and Mark eting, Tahoe

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O LD G REENWO O D TA HO E

Nicole oversees sales and marketing efforts for Tahoe. Nicole has served as a marketing manager at Intrawest, Bernard Hodes Group, Smith + Jones Advertising, Home & Garden Television (HGTV), and with Tom Peters. She is a licensed California11 realtor and has received an ADDY award.

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FI N A N C IA L SYST E M S & AN A LYSIS

LIZA SM IT H

Our commitment to financial management supported by robust information systems is unwavering. Our financial team includes certified professionals who are experts in all aspects of property, association and asset management.

We work closely with boards and ownership to develop comprehensive financial tools to support smarter, more informed decisions. We emphasize transparency in our accounting practice, promoting a flexible and proactive approach to financial stewardship.

Liza joined East West in 1997, and since then has worked in Colorado, South Carolina, and California. She worked for Tahoe Mountain Resorts Lodging for 10 years before moving into the Corporate Controller position.

East West has a proven information systems infrastructure and a knowledgeable team to support seamless integrations and secure operations. We value our role as financial steward of assets under management on behalf of ownership.

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CHA E , A M S , C M C A , Corp orate Controller

M A RY B ET H OT T LEY Systems A nalyst, D irector o f I n f ormation Technology

Mary Beth has been with East West for seven years. Before joining East West, she consulted on professional services software, managing projects that included upgrades, mergers, implementations, development and training, primarily for law firms.

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WE STI N RIVERFRONT AT B E AV E R C R E E K R E SORT AVON

PROG RAM DE V ELOPM ENT & AS S E T MANAGEMENT We’re closely acquainted with each property’s operational challenges, budget details and financial performance. Using that information along with our knowledge of ownership’s objectives, we create a solid basis for making key decisions that result in positive outcomes for the investment.

We understand the challenges of seasonal resort and urban markets and have weathered our fair share of economic cycles. Relying on a realistic and fiscally conservative approach has served us well and remains our guiding principle. It’s what allows us to create a bridge between developer and homeowners, and to further evolve a consistent owner and guest experience.

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AS S OCI ATI ON MANAG E ME NT With 65 associations under management in four states, we understand that every association presents unique circumstances requiring comprehensive and customized solutions. We manage with integrity; running professional meetings, building consensus, avoiding pitfalls, thinking proactively and acting with fiscal responsibility, building and effectively maintaining communities through proven best practices.

Our senior property managers are certified community association managers, while all team members are actively enrolled in continuing education to build their knowledge of association management and obtain certification.

The association management leadership team includes: Amanda McHugh, PCAM, Director of Association Administration; Emily Walz, CMCA, Association Administrator; Micki Marston, CMCA, CCAM, Community Association Manager; and Meaghan Ogilvie, CMCA, Property Manager.

TH 16E VI LL AG E AT NORTHSTA R TA HOE

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PA RK H YATT B E AVER C REE K

c apital Im provemen t pro jec ts East West’s expertise in association and property management extends to planning, budgeting and overseeing capital projects on existing properties. Our creative approach applies to projects ranging from exterior and/or common area remodels to finishing, selling, and managing distressed properties. At the Park Hyatt Beaver Creek, we redeveloped the hotel to fund a number of capital improvements.

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PARK H YATT BE AVE R CRE E K Hotel owner, Crescent Real Estate Equities, determined that the hotel was better positioned as a Park Hyatt, which required enlarging and upgrading amenities while reducing the room count.

As asset manager, East West recognized the opportunity to fund the hotel’s conversion, spa expansion, and the addition of air conditioning by converting one hotel wing into fractional residences. The project involved the conversion of 55 hotel rooms into 15 Hyatt Vacation Club units, plus a club reception space. We created the cost sharing to modify the building’s condo association, managing the budget and overseeing the construction project and on-going operations, and augmenting the hotel’s services to meet the needs of the fractional club. East West led the sales and marketing effort to realize the vision for the upgraded property.

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C E O & F O U N D I N G PA RTN E R , E ast WesT

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our portfolio Con dom in ium s ti m es h a r e /FRACTIONAL MANAGEMENT hot e l s l uxury hom e re n tal s Re n tal s & Hom e C are m e m be r cl ubs urban RESORTS pl an n e d com m un it ies

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TH E A S C ENT AVON

cONDOMINIUMS We understand that the operation of a condominium property is a complicated process.

Fortunately, East West excels in areas of complexity. From managing the building exterior, interior common spaces, and capital projects, to rental programs and home care services, our expertise makes the complex simple. We are both proactive and responsive, committed to the highest level of quality for our owners and guests.

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TH E AS CE NT (AVON) When bringing The Ascent to market I interviewed several management companies and ultimately decided on East West due to their professionalism, reputation in the market and expertise in the property management arena. The East West team was an essential part of The Ascent’s success by developing an accurate and efficient operating budget, providing outstanding customer service to our buyers, maintaining the property in pristine condition and ultimately managing a smooth transition to homeowner control of the association.”

BRIA N WIL SON

V ice President – condo m iniu m s , real cap ital solutions

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TIM E SH A R E / F R AC T I O N A L M A N AG E M E N T

J EFF A N DREW S Director of Timeshare Operations, Vail Valley, Colorado

Working with nearly 11,000 timeshare and fractional owners, East West specializes in the management of associations and rental programs for legacy resorts that are no longer under developer control. We provide leadership for property and resort operations, maintenance and capital projects, and our financial systems and analysis team supports the successful operation of each property. We also created a standalone program to manage the resale of timeshare weeks for our owners in the Vail area.

Jeff has been a part of East West in the Vail Valley since September 2001.

He oversees four timeshare resorts, representing 8,850 interval owners, supporting his general managers with fiduciary responsibilities, owner and board relations, replacement reserves and capital projects.

SCOT T W ILLIA M S D I R E C TOR OF F R AC TI ON A L S E R VI C E S , TA HO E , C A L I F O R N I A

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Poste m ontane b eaver creek

Scott has over 25 years of experience in the hotel/resort industry and has been with East West for six years. Prior to joining East West, Scott worked for Destination Club Management, WorldMark by Trendwest, and the Ridge Tahoe.

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OLD G R E E N WO O D , TA hoe In 2004, East West was looking for ways to enhance the amenities of a new large-scale resort and rehab the core of the Northstar ski area near Lake Tahoe. A nearby 600-acre parcel presented the opportunity to build not only a golf course, but also the community called Old Greenwood. Today it is home to a Jack Nicklaus course, a swim and tennis facility, a clubhouse, and approximately 200 whole and fractionally-owned residences.

East West was an integral part of the planning for this new community’s fractional ownership program and the establishment of the Tahoe Mountain Club to serve not only Old Greenwood but also East West’s developments within The Village at Northstar. East West’s senior managers developed the club program and oversaw its start up and initial operation. Today, we continue to run the Old Greenwood Master Association, the fractional residence program, and provide day-to-day services to residents.

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TA H OE

W EST I N R IVE R FRON T R E SORT & SPA

AVO N

HOTELS East West has been engaged in hotel management for 25 years. Since the development of the Hyatt in Beaver Creek by East West Partners in 1989, East West has managed the hotel association. In 2008, East West Partners created the award-winning Westin Riverfront Resort and Spa, and our team has managed the hotel since inception.

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WESTI N R IVE R F RO N T RES O RT & S PA ( AVO N ) We believe it is vitally important to the success of our development projects, as well as to the long-term satisfaction of our homeowners, to have the management company involved early on in the design process as well as through the construction phase. The benefits of this collaborative approach include: • Ensuring that the project design and specifications are optimized for operational efficiency and durability.

• Accurately developing initial homeowner association budgets.

• Executing a seamless building turnover to the HOA and homeowners.

• Promptly identifying and resolving any warranty issues.

The holistic strategy to development and management employed by East West is crucial to delivering quality projects, providing good customer service, and protecting long-term property values.”

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PROJEC T MA N AGER, EA ST WEST PART NE R S 28

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Lu x ury H o me Rentals East West’s Luxury Home Rentals provides elite vacation home rental service, representing 30 of the most prestigious homes in Vail and Beaver Creek, Colorado. Each of our curated homes meets or exceeds our exceptionally high standards for quality and luxury. These homes offer prime locations with close proximity to the resorts and feature designer dÊcor with exquisite furnishings, top-of-the-line appliances and all the comforts of home. We ensure detailed, personal attention for each of our guests and quality fiscal and property management for every homeowner.

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T ISH PA LM ER G eneral Manager o f L u x ury Ho me R entals by E ast West

During her 25+ years with East West, Tish has developed sophisticated property management and development skills which, when combined with her creative approach to customer service, makes her an exceptional leader for Luxury Home Rentals. Tish also manages our commercial property services in Vail and Beaver Creek, and is managing real estate broker for Resort Real Estate Services, d.b.a. Vail Valley Interval Sales.

LU X U RY HO M E R ENTALS VA I L

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M C COY PEAK LOD G E Beaver cree k

RE NTALS & H O MECARE East West’s vacation rental and homecare services are unparalleled. We assure properties operate smoothly while remaining desirable and profitable. We are effective practitioners of the services required to protect each owner’s real estate asset in distinctive resort and urban settings. Our dynamic sales and marketing strategies ensure a ubiquitous presence both online and offline, resulting in optimal annual returns on investment. Our on-site teams, especially reservations and concierge, are passionate about providing the deepest level of service to owners and guests. With 30 years of experience managing privately-owned residences, we know how to professionally maintain and protect resort real estate assets.

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MEMBER CLUBS : S PA & F ITNESS FACILITIES East West created and currently manages several award-winning spas and fitness facilities.

A lle gri a Spa & F i t n ess C l ub , Par k Hyat t Be av er Cr eek The award-winning Allegria Spa is a full-service, European-style luxury day spa with a fresh and sophisticated design inspired by compositions found in nature. The fitness club includes studios for kinesis, private pilates, yoga, state-of-the-art fitness equipment and an outdoor pool.

GAYE ST EIN K E G E N E R A L M A N AG E R , A L L E G R I A S PA & F I TN E S S C L U B , S PA A N JA L I & ATHL E TI C C L U B

Since 1998, Gaye has been involved in the concept, planning, and development of spas for East West. She has traveled throughout the world visiting spa and fitness clubs. Gaye frequently speaks on spa trends and best practices, and was awarded Spa Manager of the Year by the Colorado Hotel and Lodging Association in 2014.

Spa A n j a l i & at h l e t i c c l ub , Westin r iv er fron t b e av er cr ee k Representing East West’s dedication to preserving our environment, Spa Anjali was Colorado’s first dedicated green spa, using only environmentally-friendly products and practices. Spa Anjali’s unique healing treatments are designed to nurture body and spirit. The outdoor saline lap pool and infinity hot tubs located alongside the Eagle River offer a perfect retreat, while the Athletic Club offers yoga, pilates and cycling classes. Spa Anjali was named one of the “Top 25 Resort Spas” in the U.S. by Conde Nast Traveler in 2015.

EAGLE RANCH F ITNESS CLUB Located in a planned community managed by East West, Eagle Ranch offers spin bike sessions, weightlifting, yoga and barre classes, mixing top-of-the-line equipment with small town friendliness.

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S PA ANJ ALI

W E STI N R I V E R F RO N T

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URb an resorts East West Urban Management specializes in the management of homeowners’ associations in Denver’s rapidly expanding Riverfront Park neighborhood, providing concierge services, property leasing, commercial management, and maintenance for residents.

With a growing team of professionals on-site seven days a week to assist owners, tenants, and guests, we continually find innovative ways to provide a level of service unmatched in the industry.

We believe in quality, service, performance, and integrity. We deliver value and passionately support the lifestyle of all our constituents while acting as stewards for the betterment of the Riverfront Park and landmark communities.

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urban resorts - office buildings

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urban resorts - residential

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urban urban development resorts - residential - residential

t h e ti d es East West took the reins of this distressed property in 2013, completing construction and sales of condominium residences in this unique harborfront setting in Charleston. East West was chosen to manage the property in October of 2015, and will continue to oversee planned future phases of the development.

O n e v e n d u e R a ng e Developed by East West Partners and completed in 2004, One Vendue Range is located in Charleston’s Waterfront Park within walking distance of exquisite restaurants, galleries and theatres. East West manages 49 elegant condominiums and provides full time concierge services.

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L ARG E -S CALE PL ANNE D COMM U NIT IES East West manages several large-scale master communities in Tahoe, California, and the Vail Valley of Colorado, ranging from 87 to 1,300 home sites. Whether it’s the stunning Peter Jacobsen, Jim Hardy and Jack Nicklaus signature golf resorts of Gray’s Crossing and Old Greenwood; Northstar Mountain Association, which encompasses The Village at Northstar and Mountainside communities; the 87 exclusive estate homes of Mountain Star or the 1,900-acre Eagle Ranch in Colorado; we’re equipped to manage and service communities of any size.

Large-scale community management poses unique challenges in addition to those of a more traditional association. East West excels in managing design review boards and covenant controls throughout the community, as well as other large-scale management requirements.

The diversity of communities, associations and properties under management strengthens our collective knowledge and experience and has helped make us one of the best in class.

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PLANNED COMMUNITies

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L E A D ERS H I P

H AR RY H. FR AMP TO N I I I

Chairm an, Founding Partner

As chairman of East West Partners with over 40 years of experience in the real estate industry, Harry’s expertise has been a pivotal factor in achieving over $4 billion in real estate sales. A former chairman of the Urban Land Institute, his expertise is diverse and versatile.

Fast Fact: Harry is a graduate of Harvard University’s Small Company Executive Management Program.

RO S S BOWKER CE O and Founding Partner

Knowledgeable in operations as well as development, Ross has more than 40 years experience in hospitality, private club, condominium, and community association management, as well as experience with timeshare and fractional projects, whole ownership, retail leasing, and asset management.

Fast Fact: Ross is the man responsible for the escalators in Beaver Creek Village.

PETER DA N N Managing Partner – Vail Valley, Colorado

Peter oversees hospitality operations in Eagle County, Colorado. Prior to joining East West in 1992, Peter spent 15 years in construction management.

He holds an active Colorado Real Estate Broker’s license, is state and nationally certified in Association Management, and holds board positions with the Colorado Hotel Lodging Association and the Eagle County Air Alliance.

Fast Fact: Peter is certified in underwater commercial construction and spent a month working 400 feet underwater in the Gulf of Mexico.

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COL LEEN WEISS-HA N EN

K EVIN GRA H A M , CC A M , P C A M

Shared Services AND

Tahoe, C A L I F OR N I A and utah

Managing Partner – Chief Financial Officer

Managing Partner –

Colleen oversees Financial, Human Resources and Information Technology.

During her 29 year tenure in the hospitality business, Colleen has been involved in several startups and acquisitions, showing an insatiable appetite for new challenges. She is the past president and a board member of Hospitality Financial and Technology Professionals since the inception of the Vail Valley chapter in 1990.

Joining East West in 1996, Kevin oversees the Lake Tahoe and Utah divisions. He has held various controller, general manager, business development and operations roles in Palm Springs, Kauai, Vail, Big Sky, Steamboat Springs and Breckenridge/Keystone. He is a member of the California Association of Community Managers, the Community Association Institute, and he has achieved the Professional Community Association Manager designation.

Fast Fact: Colleen was born in the Philippines and lived in England and Africa as the child of a U.S. government employee.

Fast Fact: Kevin was the flag bearer for Team Jamaica during the opening ceremonies of the 1999 World Alpine Ski Championship in Vail/Beaver Creek.

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E ast w est sustainab ility: ECO- CARE East West is committed to reducing environmental impacts by engaging our associations, owners, guests, employees, and communities through the use of responsible products and sustainable practices.

We are privileged to work and live in beautiful locations, and we are dedicated to preserving our environment for generations to come. East West properties actively track utility and waste diversion rates. Our dedication to sustainability is validated in the awards and accolades received:

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• Five properties were certified through the Vail Valley Foundation/ Sustainable Travel International’s Actively Green 2015 Program.

• Three properties earned the “Green Leader” designation from TripAdvisor in 2014.

• The Wren at Vail was awarded the “Good Earthkeeping Award” from the Colorado Hotel Lodging Association in 2014 as well as the Vail Valley Partnership’s “Green Property of the Year” for 2015.

• East West and the Poste Montane Lodge in Beaver Creek were honored in 2014 with a “Gold Leader Award” by the State of Colorado’s Environmental Leadership Program, which recognizes and rewards businesses for demonstrating superior environmental performance.

• East West’s Westin Riverfront, Colorado’s first Silver LEEDcertified resort, is committed to sustainable practices with more than 100 environmental initiatives in place.

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Le t our t e am assi st yo u rs in property and association management, rentals and home care , or any of your hospitality needs .

AFFI LI ATE D COMPANIES East West is proud to be part of a family of outstanding companies EAST WEST PARTNERS SLIFER SMITH & FRA MP TON REA L ESTAT E EA ST WEST URBA N MA N AGEM EN T 52AV E R CREEK G OLF CO U R SE BE COL ORAD O

eastwestdestinationhospitality.com

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co lle e n w e i ss - h a n e n c h i ef f i na n ci al offic er

contac t

PO Box 9550, 300 Prater Road ha r ry f r amp to n , f o u n d e r Suite C-2, Avon, CO 81620 970.748.7580 | hframpton@ewpartners.com P: 970.790.3105 F 970.949.3349 CWeiss@EastWestDestinationHospitality.com Ross bow k e r , c e o 843.973.3333 | rbowker@eastwestdestinationhospitality.com

Pe t e r dan n , e V P 970.790.2324 | pdann@eastwestdestinationhospitality.com

coll e e n w e i ss -h an e n , C FO 970.790.3105 | cweiss@eastwestdestinationhospitality.com

K e v i n r . gr ah am, e V P 530.550.3303 | kgraham@eastwestdestinationhospitality.com

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