Life. Made better. T M
COMMUNITY Report
2024
Customer Satisfaction
Overall satisfaction remains high
96.0% overall satisfaction in 2023
Consistently high scores for each contact type
Safety
Easton Utilities values safety above all else and recognizes the importance of our obligations to the safety of our customers and the public, as well as sending our employees home to their families each day. Being committed to safety means everyone is involved. From the leadership team providing an unwavering commitment, to the front-line employees nearest the potential hazards, everyone at Easton Utilities is engaged in safety conversations and feels empowered to speak up about safety concerns. Safety training is required for all employees on an annual basis from job speci c preparation for driver safety and con ned space trainings to broader, more general safety measures for all employees. Easton Utilities has an employee-led Safety Committee that meets monthly to provide ongoing monitoring and improvements to our safety culture and commitment.
FY24 SAFETY GOALS
Employees shall complete 100% of their assigned online safety training curriculum through a third party resource.
Easton Utilities will have no more than one “Preventable” Motor Vehicle Accident (PMVA) per 112,000 miles driven during the scal year.
68.3% National average for overall satisfaction in 2022 96.0% 2023 1,108 respondents 95.5% 2022 1,002 respondents 95.2% 2021 1,155 respondents 94.1% 2020 1,022 resondents
Life. Made better. T M
Our company would be nothing without our people.
At Easton Utilities, we invest in our people knowing they are our greatest asset and they embody our core values of Integrity, Commitment and Excellence. We o er excellent bene ts and compensation plus a variety of programs and initiatives including mentoring, wellness, leadership development and more. We also have ve employee-led committees:
EMPLOYEE-LED COMMITTEES: • Safety • Wellness • Environmental • DEI (Diversity, Equity & Inclusion) • Events
2,164 years of experience
81 employees over 10 years tenure
173 full-time employees
2,427 training hours
12.5 years average of service
6 summer interns
43.7 years average age
5 employee-led committees
CONNECT TALBOT
Talbot County Rural Broadband Project
PROGRESS MAP
Easton Utilities has made signi cant progress installing and providing broadband service to signi cant portions of Talbot County currently unserved. As of January 2024, over 60% of the construction has been completed o ering access to more than 2,300 locations. Currently, 1,250 of these locations have already subscribed to service and are enjoying the numerous bene ts internet service o ers. This is re ected via a real-time map on EastonVelocity.com/ConnectTalbot.
As the project continues to evolve and additional funding sources have been con rmed, the scope and timeline of the Connect Talbot project has grown. In total, the entire project will now provide access to 4,400 locations and is estimated to cost $40 million. This transformational project will help drive economic prosperity and improve numerous quality of life issues including employment, healthcare, education, and social connections.
Local Tech Support
The Easton Velocity Tech Support team provides assistance to the residential and commercial customers with our service. This team stays informed on evolving technology to o er a superior customer experience for our users. With the addition of our managed Wi-Fi solution, VFi, the team has access to backend tools to facilitate more e cient support. A new platform for cable television, Vtv, delivers content using internet protocol for an upgraded user experience.
by Easton Velocity
Powered
UTILITIES A service of
EASTON
customers’ needs!
Easton Velocity is committed to exceeding our
11,009 customers
10,405
4,153
1,573
4,956 customers
19
54
66.4 MW generation capacity
8.5 mi service territory
0.05844
7,276
2
154 mi of main & services
14 min
770
5
120
Electric Velocity Natural Gas Water/Wastewater
customers
sq mi service territory
million gallons per day
leaks per mile
hydrants *Data available as of January 2024.
Industry average: 140
min average outage time
min
mi of main
leak response time
wells
internet customers
cable TV customers
phone customers IT Professional Services 60 national utility customers 50 local business customers ITPS
173
60+ organizations supported
300+
492
$45,000 donated by Easton Utilities
Countless other ways we helped the community
Cash and Cash Equivalents Accounts Receivable, Net Grants Receivable, Net (Short and Long-Term) Inventory Investments Other Assets Capital Assets, net Assets Deferred Out ows of Resources Total Assets and Deferred Out ows Accounts Payable Other Current Liabilities Other Liabilities Loans Payable Total Liabilities Deferred In ows of Resources Net Investment in Capital Assets Restricted Unrestricted Total Net Position Total Liabilities, Deferred In ows & Net Position $ 9,186,999 4,312,372 6,220,290 9,702,084 16,853,640 4,457,432 104,431,410 155,164,227 1,761,640 $156,925,867 $ 2,765,019 9,446,761 2,848,040 10,198,287 25,258,107 1,943,248 $ 93,585,342 1,635,008 34,504,162 129,724,512 $156,925,867 $ 10,779,379 5,510,914 3,307,361 9,758,801 17,661,337 4,857,499 100,742,985 152,618,276 2,688,849 $155,307,125 $ 2,854,425 4,395,411 2,950,593 12,150,220 22,350,649 2,542,314 $ 88,592,765 2,931,186 38,890,211 130,414,162 $155,307,125 2023 2022 ASSETS LIABILITIES NET POSITION THE EASTON UTILITIES COMMISSION STATEMENTS OF NET POSITION JUNE 30, 2023 AND 2022
full-time
employees
hours volunteered by employees
learning Spanish
hours of
FINANCIALS Commitment to the Community
COMMITMENT TO THE ENVIRONMENT
ANNUAL TREE PLANTING
One of Easton Utilities’ environmental corporate goals is to plant twenty-four 1.5 to 2-inch caliper trees each year. Since this tradition began over 14 years ago, we have planted over 400 trees in our service territory.
WASTEWATER TREATMENT FACILITY (WWTF)
Since 2007 the WWTF has operated as an Enhanced Nutrient Removal (ENR) plant, treating nutrients such as nitrogen and phosphorus, two major environmental contaminants, out of the wastewater. The plant is successful in eliminating 85 – 95% of pollutants in the wastewater before it is recycled to the adjacent Choptank River, helping to improve the water quality in local waterways.
FINANCIALS
SOLAR ARRAY
The 2MW solar eld at Easton’s Sustainability Campus, located adjacent to the wastewater treatment facility, generates more than enough electricity to power the entire treatment plant. On average, 20% of the electricity generated by the panels is fed back into the local electric grid.
HABITAT CREATION
Starting in 2020, Easton Utilities collaborated with the Maryland Department of Natural Resources, the US Fish and Wildlife Service, and the Bee and Butter y Habitat Fund to create a 16-acre pollinator habitat around the solar array at Easton’s Sustainability Campus.
(including
of $8,177,333 and $7,940,263) OPERATING
Nonoperating
Nonoperating
(including Interest of $248,874 and $251,128 and
of $154,258 and $152,635) TOTAL
OPERATING REVENUES
EXPENSES
OPERATING
Depreciation
INCOME
Revenues
Expenses
OTHER INCOME (EXPENSE) INCREASE (DECREASE) IN NET POSITIION Net Position - Beginning of Year NET POSITION - END OF YEAR $ 66,182,807 65,361,781 $ 821,026 $ 61,206,089 54,941,464 $ 6,264,625 $ 12,476,149 (13,986,825) (1,510,676) $ (689,650) $ 4,638,786 (7,349,315) (2,710,529) $ 3,554,096 $ 130,414,162 $ 129,724,512 $ 126,860,066 $ 130,414,162 2023 2022
INCOME (EXPENSE)
EASTON UTILITIES COMMISSION STATEMENTS OF REVENUES, EXPENSES AND CHANGES IN NET POSITION YEARS ENDED JUNE 30, 2023 AND 2022 Life. Made better. T M
Depreciation
OTHER
THE
POWERED BY E ASTO N U TILITIES
Mission To enhance the quality of life in our community by providing reliable, competitively priced utility and communication services through skilled, safety-oriented and customer-focused employees. Vision To be recognized by our community as providing unquestionable value. Core Values 410-822-6110 • 201 N. Washington Street • Easton, MD 21601 eastonutilities.com • eastonvelocity.com