Established in 1936, the Real Estate Institute of Victoria (REIV) is the peak representative body for real estate professionals in Victoria. Our Mission is 'to enhance the professional excellence of our Members to the benefit of the communities they work within, and to advocate and represent their interests'
Unless otherwise specifically expressed, the views or opinions appearing in The Estate Agent (EA) are those of the authors and do not represent the views of The Real Estate Institute of Victoria Ltd (REIV). The REIV gives no warranty about the accuracy, completeness, or reliability of the content of EA. The entire content is general information only. It is not advice or intended as advice and in no circumstances should be relied upon as such. Readers and third parties should verify the content and seek their own independent advice before making any decisions, financial or otherwise, based on what they have seen or read in EA. The REIV and EA do not endorse or take any responsibility for material on third party websites referred to in the EA.
PRESIDENT’S REPORT
Sam Hatzistamatis, REIV President
Dear Members,
Spring has delivered a welcome lift across Victoria’s property market, with sales activity rebounding strongly and confidence returning to both buyers and sellers. It’s been a positive season that highlights the resilience of our industry and the professionalism of REIV Members right across the state.
This spirit of excellence was on full display at the 2025 REIV Awards for Excellence Gala, where we celebrated the outstanding achievements of our Members across all sectors of the profession. It was a memorable evening recognising the dedication, innovation and high standards that define Victorian real estate. It was great to see everyone out and letting their hair down – the dancefloor was a real highlight to close out the night!
Looking ahead, the REIV continues to drive important industry initiatives. We’ve launched a Strategic Working Group on Price Guides to ensure best practice and consistency across the profession. The outcomes from this group, informed by a cross-section of our membership and consultation with stakeholders, including the Victorian Government, the Opposition and CAV, will help shape practical policy solutions in this area. In conjunction with VCAT and Tenants Victoria, we’ve also established a Residential Tenancies Act (RTA) Law Reform Working Group to direct legislative amendments to make the RTA more practical and usable for all parties. Both groups will play a critical role in shaping fair, balanced and practical outcomes for Members and consumers alike.
Looking ahead, the REIV continues to drive important industry initiatives. We’ve launched a Strategic Working Group on Price Guides to ensure best practice and consistency across the profession
Finally, I want to acknowledge the recent Director elections, which reflected a strong engagement from our membership and a continued commitment to the Institute’s direction. Congratulations to Darren Pearce and Wendy Steel, re-appointed in the Metropolitan Zone, and Hayley Mitchell in the Regional Zone. Together, we continue to strengthen our profession, advocate for our Members, and build a trusted and united future for Victorian real estate.
Sam Hatzistamatis, REIV President
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CEO REPORT
Jacob Caine
Click the link below for CEO Jacob Caine’s video update
Click to view an update from Interim CEO Jacob Caine
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REIV ANNUAL GENERAL MEETING
The REIV AGM 2024 will be held on Wednesday, 26 November, 2025, with options to attend either online or in person at REIV HQ, 617 Victoria St, Abbotsford. Members are invited to register to attend the AGM using this link
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All the people featured in this issue of The Estate Agent are from award-winning REIV Member offices. Teams featured include Jellis Craig Whitehorse, Woodards Doncaster and MATTHEWS.
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Material facts: What selling agents must know
Transparency is not only a legal obligation but also best practice in maintaining client trust and professional integrity.
‘WHEN IN DOUBT — DISCLOSE IT’
Transparency is not only a legal obligation, but also best practice for every professional real estate agent.
UNDERSTANDING MATERIAL FACTS
Under Section 32 of the Sale of Land Act 1962, vendors must disclose information that could affect a buyer’s decision to purchase a property. Following recent amendments, Section 12(d) now makes it an offence to make or publish any statement that is misleading, deceptive or conceals a material fact with the intent of inducing a sale.
A material fact is any information that could reasonably influence a purchaser’s decision whether to buy or how much to pay. The definition varies by case, but Consumer Affairs Victoria (CAV) provides guidance and
A material fact is any information that could reasonably influence a purchaser’s decision whether to buy or how much to pay
examples. If in doubt, the safest course is to err on the side of disclosure.
EXAMPLES OF MATERIAL FACTS
• Building or structural defects (e.g. leaks, termites)
• Death, murder, or serious criminal activity on the property
• Unapproved or illegal building works
• Flooding, fire, or natural disasters
• History of violence or neighbourhood crime
• Drug manufacture or contamination
• Upcoming large-scale developments nearby
OBJECTIVE AND SUBJECTIVE MATERIALITY
A fact can be objectively material, i.e. relevant to an average, informed purchaser, or subjectively material, where it is significant to a particular purchaser based on their circumstances, i.e. a potential purchaser asks whether the property was ever used for commercial purposes or a purchaser discloses plans to use the property for childcare or health services. In these cases, information known to be relevant to that purchaser’s intended use must be disclosed, even if it would not matter to most others.
WHEN AND HOW DISCLOSURE MUST OCCUR
CAV guidelines state that material facts must be disclosed as soon as a potential
purchaser shows interest in purchasing the property.
Disclosure must continue if new facts emerge before sale.
Key points:
• Disclosure should happen before the Contract of Sale is signed.
• Obvious physical defects visible during inspection generally don’t need separate disclosure.
• Disclosure can be made in several ways: In marketing materials or information statements Within the Section 32 statement or Contract of Sale Through direct communication during negotiations
By the auctioneer before a public auction begins
The focus is transparency: agents and vendors must not allow purchasers to be misled through omission or silence.
REAL ESTATE AGENTS’ LEGAL OBLIGATIONS
Real estate agents play a central role in ensuring compliance. The EstateAgentsAct 1980 and the Sale of Land Act 1962 require agents to act honestly, fairly and professionally when marketing properties.
DISCUSS MATERIAL FACTS WITH VENDORS
Agents must discuss and identify any potential material facts with a vendor before marketing begins. This ensures that agents do not unintentionally make misleading representations.
RESPOND FULLY AND FRANKLY
When purchasers ask questions, agents must respond accurately and completely, either by providing the correct information or promptly seeking clarification from the vendor, solicitor or conveyancer. Vague or evasive responses can amount to concealment.
AUCTIONEER RESPONSIBILITIES
For auction sales, the auctioneer must disclose any additional known material facts that have not been disclosed to prospective purchasers during marketing or inspection phase or that are not included in a Contract of Sale or Section 32 but could affect a purchaser’s decision.
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CONSEQUENCES OF FAILING TO DISCLOSE
Failing to disclose a material fact can result in serious legal and financial consequences.
Penalties include:
• Fines of up to 120 penalty units for individuals and 600 units for corporations (a penalty unit as at 1 July 2025 is $203.51);
• Potential imprisonment (up to 12 months) for individuals (in serious cases under section 12(d) of the Sale of Land Act 1962 (Vic)); and
• Civil remedies for purchasers, including rescission of the contract before settlement or a claim for damages after settlement for misrepresentation, fraud or deceit.
For agents, non-compliance may also lead to disciplinary action or reputational damage,
jeopardising trust with clients and regulators.
KEY TAKEAWAY FOR SELLING AGENTS
Transparency is not only a legal obligation but also best practice in maintaining client trust and professional integrity. Agents should:
• Ask probing questions of vendors early in the sale process;
• Document disclosures early; and
• Provide full and timely information to potential purchasers.
When uncertain whether something is a material fact, the guiding principle is simple: disclose it.
This summary provides general information only and does not constitute legal advice. Agents should seek independent legal advice for specific matters or complex situations
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Are you selling or referring financial services?
Information sheet: Promoting financial products –the rules of behaviour for real estate agents
This information sheet provides general guidance for real estate agents on their obligations when promoting or referring financial products in the course of their business. It outlines what agents can and cannot do unless they hold an Australian Financial Services Licence (AFSL).
INTRODUCTION
Real estate professionals often work alongside lenders, mortgage brokers and insurance providers. However, there are strict legal limits on what agents can say or do when it comes to financial products. Understanding these boundaries helps protect you, your agency and your clients.
THE LAW IN BRIEF
Under the CorporationsAct2001, only individuals or organisations holding an Australian Financial Services Licence (AFSL) or those acting as authorised representatives of an AFSL holder can advise on, sell or arrange financial products which include loans, investment schemes, insurance and superannuation products.
If you do not hold an AFSL, you must not:
• Recommend or compare specific financial products (e.g. “This loan is better than that one”).
• Provide personal or general financial advice.
• Negotiate or complete applications for loans or other financial products on behalf of clients.
WHAT YOU CAN DO
You can refer clients to a licensed provider (such as a broker or financial adviser). When doing so, you must:
There are strict legal limits on what agents can say or do when it comes to financial products
• Make it clear that this is a referral only, not advice (e.g. “I’m not licensed to provide financial advice, but I can refer you to a qualified broker who can help.”
• Disclose any benefit (monetary or otherwise) that you or your agency may receive from the referral. Transparency is required under the consumer and corporate law (e.g. “Our agency receives a referral fee if you proceed with this provider.”)
DOS
• Keep your statements factual and not based on opinion.
• Refer clients only to AFSL holders or authorised representatives.
• Keep written records of any referral arrangements and disclosures made.
• Maintain awareness of ASIC guidance and your agency’s compliance policies.
DON’TS
• Don’t provide or imply financial advice.
• Don’t promote or distribute product brochures unless approved by the AFSL holder.
• Don’t hide referral fees.
• Don’t suggest a financial outcome or guarantee to a client.
KEY TAKEAWAY
If you are not licensed under an AFSL, refer and do not advise. Be transparent about any benefit received and always act in your client’s best interests.
Thisinformationisaguideonly. Real Estate Agentsandagenciesshouldseektheir ownindependentlegaladviceandmake theirowninquiriesaboutobligations undertheCorporationsAct2001 andASICregulations.
A strong start for the REIV Essentials Series
The REIV Essentials Series began recently with two well-received programs, Buyers Agent Essentials and Property Management Essentials, both held at REIV Headquarters in Abbotsford.
Each two-day course attracted enthusiastic participants eager to sharpen their skills, learn from leading industry professionals, and take the next step in their careers.
Buyers Agent Essentials, led by multiaward-winning Buyers Agent and REIV Board Member Tonya Davidson, offered an in-depth look into the world of buyer representation. Participants gained hands-on experience in client attraction, negotiation, due diligence, and ethical practice. Feedback from attendees was overwhelmingly positive, with many praising Tonya’s approachable teaching style and wealth of real-world insight.
The Property Management Essentials course, led by Zac Muller, Operations Manager of Property Management at Kay & Burton and Chair of the REIV Property Management Chapter Committee, provided invaluable tools for new property managers. Zac’s engaging and practical approach helped attendees strengthen their understanding of compliance, communication, and client service, all skills vital for success in today’s evolving market.
Both courses were met with outstanding feedback. Participants praised the presenters for being “engaging, knowledgeable and approachable”, and described the workshops as “informative, relevant and well structured”. Others noted that the sessions “offered real examples and practical advice that can be applied straight away” and that “it was great to be in a room full of passionate industry professionals sharing experiences”.
Following the success of these first sessions, REIV looks forward to expanding the Essentials Series in the new year, continuing to deliver valuable opportunities for learning and professional development across Victoria’s real estate community.
Lease transfer: Why has my agent charged a fee?
A lease transfer may be perceived as a relatively fussfree introduction of a new renter on a lease. While this may sometimes be the case, more often than not, a transfer requires a significant time and resource allocation for the agency.
Some Members have reported client queries on agency fees charged for a lease transfer. It is important to communicate early and clearly about associated costs.
A lease transfer mirrors the process of leasing a property on the open market, minus the advertising and inspections. In a lease transfer the property manager must undertake:
• Complete due diligence, report to rental providers and advise them of their duties and rights under and seek approval to assign.
• Amend bond records, draft and arrange execution of new tenancy agreements, update trust accounting systems, notify insurers and safety contractors, all whilst ensuring compliance with licensing and regulatory frameworks.
• Address any delays in the receipt of signed documents
• Resolve any disputes between outgoing and incoming renters.
Each step carries risk and takes time. It can consume hours, require multiple staff touchpoints, and expose agencies to liability if the process is not undertaken with due care and diligence.
Section 81 of the Residential Tenancies Act 1997 permits agents to charge a “reasonable” fee for transfer of a lease. It is important to consider the time and resources involved and account for variations based on the complexity of matter.
New anti-money laundering rules and guidance set to transform real estate compliance from July next year
Under the new framework, agencies will need to take active steps to protect their business.
The Anti-Money Laundering and CounterTerrorism Financing Rules 2025 were formally tabled in Parliament in August, marking the finalisation of Australia’s long-awaited AML/ CTF reforms. This milestone represents a significant step in modernising the national AML/CTF framework and, for the first time, bringing the real estate sector under direct regulation. Sector-specific guidance for real estate is expected in early 2026, complementing the core guidance already released. From 1 July 2026, real estate businesses involved in most property sales and purchases will be required to comply with the AML/CTF Act as part of the Tranche 2 reforms, which extend existing obligations beyond financial institutions to include real estate, legal and accounting professionals. Under the new framework, agencies will need to take active steps to prevent their businesses from being used for money laundering or terrorism financing.
For a simplified overview of the obligations please refer to the fact sheets, Preparing for AML, Day-to-Day AML, and Ongoing AML
Key dates for real estate businesses include:
• January 2026: Real estate sector-specific guidance to be released
• February 2026: Starter Program for small real estate businesses to be published
• 31 March 2026: AUSTRAC opens enrolments for newly regulated Tranche 2 entities.
• 1 July 2026: AML/CTF obligations commence for real estate professionals.
With compliance beginning mid-2026, real estate businesses are encouraged to begin preparations now by reviewing available fact sheets and guidance.
Preparing for AML
Real estate obligations by 1 July 2026
From 1 July 2026, every Australian real estate agency involved in property sales and purchases must comply with the AML/ CTF Act. Here’s what you must do to be ready.
Appoint an AML Compliance Officer (AMLCO)
The person in charge of overseeing your business’ AML/CTF obligations
• Nominate a responsible person (e.g. Office Manager, Administrator or Principal)
• Ensure they meet ‘fit and proper’ requirements.
Create an AML/CTF Program
The foundational document that outlines how you will comply
• Draft a written program outlining compliance.
• Assess ML/TF risks your business will likely face.
• Set policies and procedures to manage those risks.
• Scale the program to your business’ size and risk profile.
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Decide your approach to Customer Due Diligence (CDD)
How you will identify, verify and assess risk on buyers and sellers
• CDD is the key day-to-day obligation under the AML/CTF Act
• You are required to conduct CDD on buyer and sellers, which involves assessing their risk, verifying their identity and performing screening checks
• Most real estate businesses will use software to streamline CDD
Train your staff
Giving your team the skills to know what to do and how to stop criminals using your company to clean their dirty money
• Train all staff involved in sales (agents, support, management).
• Schedule ongoing training that’s role-specific and up to date.
Enrol with AUSTRAC
A legal requirement so you can continue to provide designated services (sell property)
• Register as a reporting entity to continue selling property.
• Enrol by 1 July 2026. Enrolments open 31 March 2026.
• Keep your program, risk assessment and training up to date.
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Resources for property managers
The upcoming Rental Reforms Unpacked conference will bring together government representatives, legal experts and agency leaders to unpack the proposed regulations and their real-world impacts.
With significant amendments now on the horizon, the REIV is encouraging members to stay informed of key upcoming changes.
KEY UPCOMING CHANGES
1. Extending the notice period for rent increases and notices to vacate from 60 to 90 days
The notice period for rent increases and most notices to vacate will extend from 60 to 90 days with limited exceptions.
2. Banning cer tain businesses from charging fees for rental applications and rent payments
RentTech platforms and other third parties will be prohibited from charging renters fees for processing applications or rent payments.
3. Prescribing information a residential rental provider or their agent can request from a residential rental applicant and permitted circumstances for information disclosure
Rental providers and agents will only be able to request prescribed information from rental applicants, such as details on identity, income or employment. Further, new limits will apply to information disclosure, which will only be permitted in specific circumstances.
4. Prescribing a standard application form All rental applications will need to comply with a prescribed standard form.
5. Prescribing additional matters to be considered in rent increase reviews CAV and VCAT will be required to consider additional prescribed factors when assessing whether a rent increase is excessive.
REAL ESTATE MATTERS: NEW EPISODE OUT
Victoria’s rental landscape is changingfast. With the launch of Rental Dispute Resolution Victoria (RDRV), the way rental disputes are managed is being reshaped to deliver faster, fairer outcomes for all parties involved.
In the latest episode of Real Estate Matters, REIV Interim CEO Jacob Caine and Alicia Lecky, National Head of Operations at Performance Property, sit down with Kylea Campana, Acting Deputy President and Head of RDRV, and Warwick Mitchell, Executive Director of Operations and Support Services. Together, they unpack RDRV’s first months of operation, from its early wins and challenges to how it interacts with CAV and VCAT.
Property managers will gain valuable insights into how disputes are being handled, common issues being resolved, and what to expect as Victoria’s rental dispute framework evolves.
Tune in to this episode of Real Estate Matters, brought to you by Securexchange, and stay informed on the changes shaping the future of property management in Victoria
Listen now
The REIV emphasised during consultations that these reforms, while well-intentioned, will increase the administrative load on agencies and reduce flexibility for both rental providers and renters. With implementation from November 2025, members are encouraged to review their tenancy procedures, update documentation, and engage with ongoing REIV training and advocacy initiatives to ensure compliance.
Further reforms expected over coming months include:
• Introduction on the Portable Rental Bond Scheme (PRBS)
• Regulations for the new Mandatory CPD requirements for agents, agents representatives and OC Managers
All Member Offices are encouraged to enrol their teams as Members or Staff Subscribers to ensure they receive accurate and up-to-date information directly from the REIV. For any assistance, please contact us on membership@reiv.com.au
Inaugural OC Conference a sold-out success
On 17 October, the REIV hosted its inaugural Owners Corporation Conference at its Abbotsford headquarters, welcoming more than 100 guests from across Victoria to explore the challenges and opportunities shaping this fast-growing sector.
With multi-dwelling developments on the rise and legislative reform on the horizon, the full-day event equipped Owners Corporation (OC) managers with practical tools, policy insights and professional connections to navigate a changing landscape.
Following an introduction by OC Committee Chair Alex Starr, joined by her father John, a founding members of the REIV OC Chapter Committee, and daughter Rosie, who continues the family’s OC business legacy, the day’s proceedings were MCed by Committee member Kate Yeowart. The program opened with expert presentations from Anton Block AM (KCL Law) and Robin McDowell (Reeds Consulting), who shared valuable guidance on managing complex plans of subdivision and resolving disputes from both legal and surveying perspectives.
A highlight was a discussion with the Expert Panel reviewing the Owners Corporation Act 2006, featuring former Minister Marsha Thomson and economist Karen Chester. Building on the REIV’s submission to the review, attendees contributed practical feedback on compliance, documentation, penalties and education, helping shape the direction of upcoming reforms.
An engaging industry panel followed, featuring Stephen Briffa (Network Pacific Group), Joanne Kantzipas (CVA) and Alex McCormick (SOCM), who discussed strategies to strengthen professional standards in the sector. Industry partners Strata Community Insurance, AESG, and Urbanise added insights into emerging insurance solutions, safety auditing and management technology.
Concluding with networking drinks, the conference fostered collaboration and knowledge sharing, reinforcing the REIV’s commitment to supporting OC managers as they adapt to reform and deliver better outcomes for Victorian lot owners and residents.
The sold-out Owners Corporation Conference brought together nearly 150 attendees, who had the opportunity to engage directly with an expert panel featuring Minister Marsha Thomson and economist Karen Chester.
Buckley’s chance of winning
By Norman Mermelstein and David McKenzie
On 3 October, 2024, the Magistrates’ Court of Victoria held that it lacked jurisdiction to hear fee recovery claims by an owners corporation against a lot owner where it issued a final fee notice on an approved form. We examine the reasons for that decision and how to deal with decided cases that are now void.
SNAPSHOT
• An owners corporation is a creature of legislation. One can’t navigate outside its parameters.
• Rules of statutory interpretation will favour specific legislation over general legislation.
• Debt recovery from lot owners is a specific situation where an owners corporation is prevented from commencing proceedings in the Magistrates Court.
INTRODUCTION
An Owners Corporation (“OC”) is a creature of statute and is not a legal person. Its powers are limited to provisions in the Owners Corporation Act 2006 (Vic) (“Act”) with no provisions for gap filling or application of other remedies. Whether fee recovery may commence in the Magistrates Court of Victoria (“MCV”) was considered in Owners
An owner’s corporation is a creature of legislation. One can’t navigate outside its parameters
Corporation v Buckley [2024] VMC 12 (3 October 2024) (“Buckley”).
SUMMARY OF THE LEGISLATION
The Act commenced on 31 December, 2007, with the latest amendments occurring on 1 December, 2021. In that duration, an OC could recover money owed to it in any court of competent jurisdiction as stated in s 30(1) of the Act. However, this is subject to s 30(2) concerning the recovery of money owed by a lot owner. Recovery under s 30(2) is only available under Part 11 of the Act, which requires proceedings in the Victorian Civil and Administrative Tribunal (“VCAT”) and not in a court. The process required commences with a fee notice under s 31 and a final fee notice under s 32 that advises the OC’s intention to take action at VCAT. That is confirmed by s163(2) of the Act. Under s 18 of the Act, any matter that could commence in the Magistrates Court of Victoria (“MCV”) required a special resolution. It appears that no one considered agitating debt recovery against Lot owners in the MCV because either the barrier of a special resolution was high or VCAT was an appropriate forum having a dedicated OC list. The change to the Act in 2021 was simply to make the barrier of entry to the MCV less onerous by removing the requirement for a special resolution.
FACTS OF THE CASE
In the MCV, the OC managing a property at 13 The Esplanade, St Kilda, pursued Helen Joy Buckley, the registered proprietor of Lot 63, for unpaid fees and levies. Although Buckley settled the amounts in July 2024, the OC sought the costs of the proceedings. Buckley contested liability for these costs, arguing that the proceedings should have been brought before VCAT, per the Act.
PLAINTIFF’S SUBMISSIONS
The OC claimed the MCV had jurisdiction based on s 30 of the Act and s 100 of the Magistrates’ Court Act 1989. It argued the CONTINUED ON PAGE 28 >>
Act allows for proceedings in any competent court and that VCAT is not the exclusive forum for such disputes.
DEFENDANT’S SUBMISSIONS
Buckley contended that the Act specifies disputes over fees should be heard by VCAT. She argued s 30(2) of the Act, which requires
Buckley contended that the Act specifies disputes over fees should be heard by VCAT
adherence to procedures involving VCAT, applies to fee recovery from lot owners and supersedes general provisions in s 30(1). Buckley highlighted s 32(2)(c) of the Act, which mandates stating intent to utilise Part 11 (specifying VCAT) for recovery actions in final notices.
DECISION OF THE MAGISTRATE
In his judgement at [38], His Honour T W Greenway said: “The effect of s 32(2)(c) and s 163(2) is that fee recovery proceedings against lot owners may only be commenced in VCAT if the amount remains outstanding 28 days after the notice has been given. As Division 1 of Part 11 refers exclusively to VCAT and the orders it may make, it simply cannot follow that the Magistrates’ Court has concurrent jurisdiction.”
At [41], he addressed the reliance on s 100(1) (c) of the Magistrates Court Act 1989 (Vic) as follows: ”I now turn to the alternate reliance on s 100(1)(c) of the Magistrates’ Court Act. That does not take the matter further. I consider the jurisdiction conferred by this section is broadly equivalent to s 30(1) of the Act. Applying the ‘specific over general’ rule of construction, s 30(2) should prevail of both s 30(1) and s 100(1)(c) of the Magistrates’ Court Act.”
SIGNIFICANCE OF THE CASE
Jurisdictional implications
The MCV has traditionally been a popular venue for debt recovery due to the higher recovery costs compared to VCAT. However, the decision in Buckley establishes that fee recovery reliant on the Fee Notice Regime must proceed in VCAT, not the MCV.
Fee notice considerations
An intriguing question arises: Could a case be heard in the MCV if an OC issues only a fee notice without following it up with a final fee notice? The key issue is that the final fee notice, which explicitly refers to VCAT for proceedings, reflects Parliament’s intent. It seems unlikely Parliament intended to require two notices for VCAT but only one for MCV jurisdiction.
Impact on previous decisions
This judgment voids previous MCV decisions relying on the Fee Notice Regime. Reactivating such cases is improbable due to the associated time and expense, particularly if the amounts involved are minor and the decision is unlikely to change.
Practical considerations for reactivated cases
For any reactivated cases, an OC should consider offering to refund awarded monies and express an intention to commence
The decision in Buckley establishes that fee recovery reliant on the Fee Notice Regime must proceed in VCAT, not the MCV
proceedings at VCAT. This approach encourages parties to resolve matters swiftly through negotiation, potentially minimising further legal costs and delays. Ignoring the Buckley decision might breach Rule 19 of the Australian Solicitors’ Conduct Rules 2015, requiring a solicitor to disclose information that could be prejudicial to their client’s interests but is necessary for upholding justice and the integrity of the court proceedings. On 8 July, 2025, the Magistrates’ Court of Victoria ruled in three separate cases that it lacks the jurisdiction to hear and determine debt recovery proceedings initiated by an owners corporation against a lot owner following the issuance of a final fee notice. One of those decisions is Owners Corporation v. Jones, Case No. MAG-CI-230021448.
Norman Mermelstein is the Director of Law Ink Pty Ltd, a Member of the Property Law Committee,Leases Committee and Succession Committee, Vice Chair of the Owners Corporation Working Group, a Licensed Estate Agent and a Licensed Owners Corporation Manager.
David McKenzie is Special Counsel at FCW Lawyers, an Accredited Property Law Specialist, Past Chair of the PELS Executive Committee, Vice Chair of the Building & Construction Committee, Chair of the Owners Corporation Working Group and a Member of the Property Law Committee.
WINNERS AND FINALISTS
2025 REIV Awards for Excellence
ACHIEVEMENT AWARD
Winner
Heidi Andrews – Aquire Real Estate Frankston
Finalists
Karan Vaghela –Ray White
BEST LEASING CAMPAIGN BY A LARGE AGENCY
Winner
Colliers – Frankston Hospital Redevelopment
BEST LEASING CAMPAIGN BY A SMALL AGENCY
Winner
Allard Shelton | 182-184 Smith Street, Collingwood
Andrew Dawson – Engine Owners Corporation Management Pty Ltd
Charlotte Hall –Compton Green
Christine Tungol – McGrath Estate
Agents
Melissa Anderson – AndersonDrake
Miranda Farago –Besser + Co. Estate
Agents
Nick Giannopoulos –Ray White Carnegie
BUYERS AGENT OF THE YEAR
Winner
Jenny Jia – JL Property Buyers Agent
Finalists
Aife Raveche – Raveche Property
Antony Bucello –National Property Buyers
Eddie van Pamelen – Etica Frank Valentic –Advantage Property
Jarrad Sapsford – OwnHome
Melissa Opie – Keyhole Property Investments
COMMERCIAL AGENCY OF THE YEAR
Winner
Gross Waddell ICR
Finalists AND Property
AndersonDrake
Jones Real Estate LAWD
COMMERCIAL PROPERTY MANAGER OF THE YEAR
Winner
Silvana Di Camillo –Network Pacific
Finalists
Jane Leal – Miglic Dean
Kelsey Drake –AndersonDrake
COMMERCIAL SALESPERSON OF THE YEAR
Winner
Marcello Caspani-Muto –CBRE
Finalists
Glenn Ye – Gross
Waddell ICR
Leon Ma – Cushman & Wakefield
Max Warren –Stonebridge Vic Pty Ltd
Paul Callanan – Lawd
Ricardo Cappelletti – AND Property
Robert Renner –Commercial Real Estate Group
COMMUNITY SERVICE AWARD
Winner
Reventon Residential
Finalists
Besser + Co. Estate
Agents
Charles L King & Co. First National Community Service
Eleven North
OBrien Real Estate
Ray White Carnegie & Bentleigh
Stockdale & Leggo Bannockburn Woodards Group
2025 AWARDS
INDUSTRY INSPIRATION AWARD
Winner
Christopher Sybenga
INNOVATION AWARD
Winner
OBrien Real Estate
Finalists
Engine Owners
Corporation
Management Pty Ltd
Flynn Estate Agents
Network Pacific
OwnHome (trading as Peach Property)
Reventon Residential
The Auction Company
RESIDENTIAL AGENCY OF THE YEAR – LARGE
Winner
Wilson Property –Traralgon
Finalists
Aquire Real Estate
Buxton Mornington
Peninsula
Ironfish Real Estate
Melbourne
Jellis Craig Eastern Group (Manningham, Maroondah & Yarra Ranges)
Jellis Craig Monash
LongView
Ray White Carnegie & Bentleigh
MARKETER OF THE YEAR
Winner Rav Sri – Ravs Realtors
Finalists
Claire Spring – Nicholson Real Estate
Karyn Huang –Stonebridge Vic Pty Ltd
MARKETING AND COMMUNICATIONS AWARD
Winner MATTHEWS.
Finalists
Colliers Geelong
Engine Property Group
Jones Real Estate
Lowe Living
OBrien Real Estate
Ray White Ferntree Gully
RESIDENTIAL AGENCY OF THE YEAR – MEDIUM
Winner
Woodards Manningham
Finalists
Besser + Co. Estate
Agents
OBrien Real Estate Carrum Downs
Woodards South Yarra
NOVICE AUCTIONEER OF THE YEAR
Winner
Cate Vesely – Woodards
Finalists
Runner-up: Angus McPherson –Nelson Alexander
Alejandro Torres – James Nicolaou Real Estate
Amanda Harrison –Jellis Craig George Midas –McGrath
George Mokadsi –Barry Plant
Grace Borg – Ray White
Paige Heavyside – Heavyside Real Estate
OPERATIONAL LEADERSHIP AWARD
Winner
Michael Furlong – Rent Roll Maximiser
Finalists
Alexa Chatfield –Reventon Property
Investments
Alicia Lecky –Performance Property
Ashleigh Llewellyn –Ray White Carnegie & Bentleigh
Catherine Rogers – Stockdale & Leggo Franchising
Smitha Choudhari – Engine Owners
Corporation Management Pty Ltd
OPERATIONAL SUPPORT AWARD
Winner
Sophia Mulkearns –Elite PM Agency
Finalists
Daniel Barr-Waanders – AND Property
Harneet Johal –McGrath Estate Agents
Karina Mills – Meadows Property Group
Maxine Piekarski – Besser + Co. Estate
Agents
Rose Hellingman – Nicholson Real Estate
OWNERS CORPORATION MANAGER OF THE YEAR
Winner
Simon Saint-John –Above OCM
Finalists
Andrew Dawson – Engine Owners Corporation Management Pty Ltd
PRESIDENT’S AWARD
Winner
Harry Li
PROPERTY VALUER OF THE YEAR
Winner
Jenny Jia – JL Property
Buyers Agent
REGIONAL AGENCY OF THE YEAR
Winner
Wilson Property –Traralgon
Finalists
AndersonDrake
Charles L King & Co.
First National – Echuca
Gleeson Real Estate
Ray White Mildura RW Property Group
REGIONAL PROPERTY MANAGER OF THE YEAR
Winner
Skye Saunders –Ray White Mildura
Finalists
Sonya Hancock –Bendigo Ballarat Real Estate
REGIONAL SALESPERSON OF THE YEAR
Winner
Cameron Smits –Ray White Swan Hill
Finalists
Kim Durrand –One Agency
Robert Dolan – Wes Davidson Real Estate
2025 AWARDS
RESIDENTIAL
MARKETING AWARD (BUDGET OVER $10K)
Winner
Nicholson Real Estate
Finalists
Dynamic Project
Marketing Savills
RESIDENTIAL MARKETING AWARD (BUDGET UNDER $10K)
Winner
Nicholson Real Estate
Finalists MATTHEWS.
Ray White Carnegie
Ray White Ferntree Gully
sheSELLS with McGrath Ivanhoe
RESIDENTIAL PROPERTY MANAGEMENT TEAM OF THE YEAR
Winner
Ironfish Real Estate
Melbourne
Area Specialist Dynamic Besser + Co. Estate Agents
Elite Property Management Agency
LongView Performance Asset Management
Ray White Carnegie & Bentleigh
Woodards South Yarra
RESIDENTIAL PROPERTY MANAGER OF THE YEAR
Winner
Elaine Yeo – Core Realty
Finalists
Alice Davies – Bell Real Estate Yarra Junction
Charlotte Li – Jellis
Craig Whitehorse
Yan Tang – Auspath Real Estate
RESIDENTIAL SALES TEAM OF THE YEAR
Winner
Woodards South Yarra
Finalists
Aquire Real Estate – Sales Team
OBrien Real Estate
Carrum Downs – Team
Michelle Stephens
Ray White Ferntree Gully
RESIDENTIAL SALESPERSON OF THE YEAR
Winner
Edward Carlile –Woodards South Yarra
Finalists
Anastasios (Stasi) Adgemis – Woodards Manningham
Dion Besser – Besser + Co. Estate Agents
Ethan He – McGrath Estate Agents
Michelle Stephens – OBrien Real Estate
Nicole Qiu – Jellis Craig Doncaster
Parv Ahuja – Reliance Real Estate
Taney Jain – McGrath Estate Agents
SENIOR AUCTIONEER OF THE YEAR
Winner
Paul Tzamalis – The Auction Company
Finalists
Runner-up: Greg Brydon – Apollo Auctions
Australasia
Aaron McDonald
– Fletchers Warrandyte
Tim Solly – The Auction Company
RESIDENTIAL AGENCY OF THE YEAR – SMALL
Winner MATTHEWS.
Finalists
Harcourts Drysdale
Keyhole Property Investments
Living Prospect Real Estate
Woodards Heidelberg
SUSTAINABILITY LEADERSHIP AWARD
Winner
Engine Owners Corporation Management Pty Ltd
Finalists
Terrahaven Property Management
WELLBEING AWARD
Winner
Savills
Finalists
Buxton Mornington
Peninsula
Engine Owners
Corporation
Management Pty Ltd
Harcourts Victoria Jellis Craig Inner North
Nelson Alexander
OBrien Real Estate
Ray White Carnegie & Bentleigh
REIV Awards for Excellence 2025
Our annual event recognises outstanding commitment, innovation and achievement across the real estate sector.
Each year, the REIV Awards for Excellence shine a spotlight on the people and agencies redefining success across Victorian real estate, and this year’s honourees were no exception. From bold rebrands and recordbreaking campaigns to workplaces built on wellbeing and community care, the 2025 winners proved that genuine success is driven by passion and purpose. More than a celebration of results, the Awards for Excellence recognise leadership, innovation, and integrity in action. Collectively, this year’s recipients embody the creativity, resilience, and dedication that continue to advance Victoria’s real estate sector and reflect the strength of the REIV membership. Below, we showcase some of 2025’s outstanding achievers across categories and extend our sincere thanks to our sponsors for their generous Excellence and ongoing commitment
COMMERCIAL AGENCY OF THE YEAR:
GROSS WADDELL ICR
This year, Gross Waddell ICR was recognised as the REIV’s Commercial Agency of the Year, a fitting reflection of an organisation that balances innovation, legacy, and peoplefocused growth.
In October 2024, Gross Waddell ICR successfully completed a full-scale rebrand, coinciding with its 30th anniversary. This transformation hasn’t just refreshed its visual identity – it has redefined its market positioning, creating a powerful narrative that marries a modern direction with an esteemed legacy. The initiative included a new website, updated messaging, and a commitment to bringing creative marketing in-house. This has resulted in rapidly produced campaigns with invigorated energy, adaptability to market shifts, and the capacity to reconnect with longstanding clients. This led to a 20 per cent reduction in vendor marketing costs and an 18 per cent growth in LinkedIn followers. The financial year also marked a period of operational strength. With 23 per cent revenue growth, a 14 per
cent increase in transactions, and 18 per cent more listings, the firm has cemented its position as one of Victoria’s leading commercial property agencies.
The agency’s ‘big firm reach, boutique agency care’ philosophy resonates through every part of its elevated service offering. Clients benefit from bespoke solutions drawing on the team’s collective strengths across sales, leasing, and property management. This is further supported by a team in which 55 per cent of staff have been with the business for over five years, reflecting their commitment to consistent service delivery and client satisfaction. Internally, Gross Waddell ICR’s investment in professional development has been exceptional. The team engaged in REIV and Property Council training, leadership workshops, and technical upskilling, improving communication, legal and compliance, and performance. Gross Waddell ICR’s central values – integrity, trust, accountability, excellence, and fun – extend to investing and ensuring the well-being of its people. With a forward-thinking plan centred on brand
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Gross Waddell ICR, winner of the Commercial Agency of the Year Award (presented by AON).
recognition, service diversification, and scalability, Gross Waddell ICR continues to prove that legacy and innovation can thrive together.
WELLBEING AWARD: SAVILLS AUSTRALIA
Savills Australia was awarded the Wellbeing Award for its organisation-wide dedication to creating a workplace where people can do their best work and feel their best doing it. Guided by its brand purpose of ‘helping people thrive through places and spaces’, Savills has woven wellbeing into every level of business strategy, leadership, and culture. At the centre of its holistic direction is a commitment to workplace care supporting mental, physical, emotional, and cultural wellbeing. The company’s Mental Health First Aiders act as touchpoints across the organisation. At the same time, partnerships with providers such as Assure ensure that all employees and their families have confidential access to free counselling, financial advice, and legal support services.
Savills’ wellbeing policies extend far beyond guidance. Employees benefit from Wellbeing Leave, Fertility and Reproductive Health Leave, Volunteer Leave, and Loyalty Leave, as well as inclusive public holiday swaps and
uncapped domestic and family violence leave under their White Ribbon Accreditation. Their Parental Leave Program, with a 90 per cent return-to-work rate, underscores the effectiveness of this support in helping parents reintegrate successfully while balancing their personal responsibilities. Through involvement in programs such as the Property Council’s 500 Women in Property initiative, the Rino Carpinelli Award for leadership and mentorship, and the Savillian of the Month recognition, Savills celebrates both its people’s achievements and lifts their well-being. Achieving White Ribbon Workplace Accreditation in 2024 is not the culmination of its effort; it is the continuation of a work culture that values inclusion, empathy, and long-term growth, investing in its employees while actively addressing gender-based violence and supporting those impacted.
REGIONAL AGENCY OF THE YEAR: WILSON PROPERTY (TRARALGON)
Wilson Property Traralgon continues to demonstrate that excellence is not confined to metropolitan Melbourne, winning the Regional Agency of the Year 2025 award. Representing regional Victoria, the team’s results speak volumes about innovation and leadership. Over the past year, Wilson Property achieved 25 per cent growth in
Savills Australia, winner of the Wellbeing Award (presented by RISE).
total settled sales (reaching $241 million), a 31 per cent increase in listings, and a 22 per cent rise in properties sold. This remarkable performance was driven by a strategic blend of personalised care, technological innovation, community engagement, and a culture of going beyond transactional interactions. Their Shop Latrobe City Gift Card initiative has seen over $118,000 invested into local businesses, turning every client settlement into a reinvestment in the region. The team’s meaningful coffee card program, which thanks renters for their cooperation during appraisals or inspections, embodies their values of respect and community care and recognises renters’ crucial role in the property cycle.
Technology and innovation remain central to the agency’s success and act as its point of difference. By integrating cloud-based tools, AI-enhanced listings, Tapi, and LogItOut, the firm has streamlined processes and elevated service standards, establishing itself as a truly client-focused agency. At the same time, a culture of staff development has flourished, with the agency hiring individuals from diverse backgrounds outside of real estate, such as hospitality, and seamlessly translating their skills into the real estate sector through training and mentorship. With organic growth of 28 per cent in its commercial rent roll and 12 per cent in residential, Wilson Property has shown that strong leadership, local trust, and economic support, along with innovative practice, can deliver significant results in regional Victoria.
LARGE RESIDENTIAL AGENCY OF THE YEAR: WILSON PROPERTY (TRARALGON)
The second award for Wilson Property Traralgon this year underscores the agency’s remarkable consistency, earning the title of Large Residential Agency of the Year alongside its Regional Agency of the Year success. With a 25 per cent rise in settled sales and a 31 per cent increase in listings year-on-year, the agency’s momentum
has been undeniable. At the heart of this success lies a people-first philosophy: hire for attitude, train for excellence. Remarkably, only four of the firm’s 23 team members had prior real estate experience before joining. Today, every employee holds an Agent’s Representative Certificate, with five now fully licensed estate agents, a testament to the company’s commitment to growth and professional development.
Wilson Property’s community programs, including the Wilson Client Care 24/7 online portal, demonstrate an understanding that relationships – not just transactions – are the foundation of longevity. By investing in cutting-edge tools such as Matterport 3D tours, digital signatures, and AI-enhanced listings, the agency continues to refine efficiency and elevate the customer experience. The company’s focus on retention and engagement through milestone leave rewards, cross-training across roles, and local partnerships with brokers and conveyancers has fostered a workplace defined by loyalty and collaboration. Wilson Property’s approach is proof that sustained growth comes from empowering people, both within the business and across the community it serves.
CONCLUSION
The 2025 REIV Awards for Excellence once again highlight the innovation, leadership, and community spirit that define Victoria’s real estate industry. Gross Waddell ICR showed how a bold rebrand and operational renewal can drive commercial success. Savills proved that wellbeing and performance truly go hand in hand. Wilson Property reaffirmed its regional and residential strength through authenticity, growth, and care. Together, these winners embody what the REIV stands for – professionalism, integrity, and excellence – inspiring agencies across Victoria to keep raising the bar for their clients, colleagues, and communities.
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Winners Wilson Property (Traralgon), Rav Sri and MATTHEWS. The night opened with a Welcome to Country by performers Kolaborate.
INDUSTRY INSPIRATION AWARD
Christopher Sybenga
The winner of this award has captured the hearts of so many in our industry, a young man who’s passion for real estate continues to inspire everyone he meets. From the moment he first set foot at an auction, he’s brought an infectious energy and genuine love for our profession that reminds us all why we do what we do.
He’s inspired agents across Melbourne from those he’s shadowed on auction days to those who’ve seen him online celebrating every listing, every sale, and every moment inbetween. What stands out most about the winner isn’t just his enthusiasm, but his authenticity, kindness, and the way he promotes inclusivity and joy everywhere he goes.
Despite facing challenges that might hold others back, he never stops chasing his dream. He represents the very best of what this industry can be passionate, people-focused, and full of heart. The 2025 AFE recognised Christopher not just for his dedication, but for reminding us all that real estate is, at its core, about people connection, care and community.
Michael Furlong was recognised on the night as the recipient of the Operational Leadership Award. Guests celebrated late into the evening with live entertainment from the band Midnight Mix, rounding out a memorable REIV Awards for Excellence gala.
Let’s cut the bullshit: True housing solutions require courage
By Robert Pradolin
As political promises about housing affordability dominate pre-election headlines, we witness a familiar dance: politicians offering quick fixes while fundamental causes of our housing crisis remain unaddressed.
The reality, as economist Peter Tulip from the Centre of Independent Studies consistently highlights, is stark: Australia’s housing crisis is primarily a supply problem. While negative gearing and tax concessions make convenient targets, they account for at most 4 per cent of housing prices. The true culprits are restrictive planning regulations, NIMBYism, and bureaucratic delays choking our housing market.
KPMG’s “Keeping Us Up at Night” report found 48 per cent of business leaders identify housing affordability as their top social concern. Yet political discourse circulates around demand-side tinkering –5 per cent deposit schemes or mortgage interest tax breaks – that may help individuals jump the queue but ultimately fuel price inflation.
Housing All Australians has long advocated for housing to be reclassified as fundamental economic infrastructure – as essential as roads, schools, and hospitals. Without decent shelter, we face significant economic and social costs due to the unintended human consequences.
We must stop pretending there’s a quick fix. Building our way out of this crisis will take decades. The Leptos review of NHFIC (now Housing Australia) in 2021, undertaken during the Morrison government, estimated the investment required to address just social and affordable housing shortfalls at $290 billion over 20 years – that’s 44,500 homes annually. The Housing Australia Future Fund aims to build only 11,000 homes per year for five years. Where will the other 33,500 homes come from?
Government alone cannot bridge this gap. We must leverage private capital through innovative partnerships that respect both market economics and social needs. This is where compassionate capitalism enters the equation. Unlike American values that increasingly pit business interests against social responsibility, Australian values embrace the idea that profit and purpose can coexist.
Housing All Australians believes “compassionate capitalism” represents the true values of most Australian businesses.
We must stop pretending there’s a quick fix. Building our way out of this crisis will take decades
As our national anthem speaks of “wealth for toil” and “Advance Australia Fair,” we understand that true advancement requires shared prosperity. Compassionate capitalism embodies this distinctly Australian ideal: Advancing Australia Fairly, ensuring economic growth and social wellbeing develop hand in hand.
This approach is already visible across Australia. The Ascott Group, through Housing All Australians, donated $500,000 in furniture to repurpose Hobart’s Amelie House for vulnerable women. Companies like Metricon, Mirvac, Dulux, Interface, and CSR are similarly partnering with Housing All Australians to repurpose vacant buildings as transitional shelter. But this type of corporate philanthropy alone won’t solve the problem –it’s a short-term response to a country in a housing crisis. It needs systemic reform.
The deeply ingrained nature of compassionate capitalism in the Australian psyche became strikingly evident in September last year, when nearly 1,000 business leaders attended Associate Professor Gregg Colburn’s presentation on his book, Homelessness is a Housing Problem. Their attendance wasn’t merely professional interest—it reflected an instinctive Australian value response that many mightn’t consciously recognise. When
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Our increasing level of homelessness is the canary in the coal mine, warning of deeper failures across Australia’s entire housing continuum
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confronted with Colburn’s findings that tight housing markets and high prices – not individual circumstances like mental health, addiction or poverty – drive homelessness rates, these business leaders responded to a call that resonates with our collective
identity: that fair access to life’s necessities aligns with both good business and our cultural values.
Australia’s 2021 Census counted 122,000 people experiencing homelessness (including those couch surfing), comparable to New York City’s 98,000 (which doesn’t count couch surfing). Our nation has effectively the same level of homelessness as a single American city. Australia can still end homelessness. Our increasing level of homelessness is the canary in the coal mine, warning of deeper failures across Australia’s entire housing continuum. Our workers struggle to find accommodation near where businesses need them, making this housing crisis a business issue too.
An overlooked barrier to delivery of affordable medium and high-density housing
is the differential construction costs between “domestic residential” (which builds housing using traditional subcontractors) versus “commercial residential” (which involves multi storey apartments and designates a unionised workforce).
The significant additional cost in delivering under “commercial residential” conditions means government policies relying on densification of middle-ring suburbs into mid-rise or high rise apartments are unaffordable for average families needing a family sized home. The theory of stopping urban sprawl sounds great, but a family seeking an affordable home cannot live in a 60 square metre apartment.
Creating housing supply that suits diverse societal needs is more complicated than
Australia needs, in the national interest, a housing accord that transcends politics
commonly understood. Without deep knowledge of how property and construction industries actually function, idealistic policies are a waste time and resources. Its time we do not have!
Our politicians must level with the Australian public: there is no painless solution. Creating sufficient supply requires challenging entrenched interests, reforming planning laws, increasing density in established suburbs, boosting TAFE output, addressing industrial relations, and understanding how government infrastructure projects impact available resources. The fix to Australia’s housing crisis will take decades and requires considering multiple interconnected elements as part of a comprehensive strategy.
Australia needs, in the national interest, a housing accord that transcends politics – a bipartisan commitment to supplyside reforms that will outlast multiple electoral cycles and embrace private sector involvement. This isn’t about the next election; It’s about the next generation and the one after that. Our grandchildren’s prosperity depends on decisions we make today.
Without addressing our housing crisis, Australia’s grandest ambitions will remain just ambitions. It’s time to stop political posturing and commit to the difficult, long-term work of building more homes where Australians need them. This requires political courage, planning reform, and honest conversations with communities about the true costs of maintaining the status quo. Anything less is just another empty promise.
How safer suburbs are shaping Melbourne’s property market
Crime rates in Victoria have garnered media and political attention in recent months. It is only logical to take a closer look at how crime and property prices interact.
People in the real estate industry know buyers often place a premium on safe neighbourhoods. Using latest statistics from the Crime Statistics Agency for the year ending June 2025 and REIV September Quarter 2025 median prices, we have identified some of Melbourne’s safest areas and the impact safety has on property prices.
MAPPING SAFE SUBURBS ACROSS MELBOURNE
Data from the Crime Statistics Agency shows a spread of safe suburbs across Melbourne with a relatively higher concentration in the east.
MELBOURNE’S SAFEST SUBURBS USUALLY ALSO ATTRACT HIGH PRICES
Among Melbourne’s 20 safest suburbs in the past financial year, only four recorded a median house price below $1 million. The three safest suburbs were all located in the city’s northeast, two in Banyule and one in Nillumbik.
A potentially undervalued area for safetyconscious buyers is Burnside Heights in Melbourne’s west. With a median house price of $844,000, it’s the second most affordable suburb on the list and has the fourth-lowest crime rate in Melbourne.
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Closer to the city centre, several of Melbourne’s safest suburbs are also among its most expensive. Surrey Hills, Balwyn North, and Canterbury all ranked within the 30 suburbs with the lowest crime rates, each with a median house price above $2 million, with Canterbury being the second most expensive in the city.
SUBURBS WHICH HAVE SEEN THE BIGGEST IMPROVEMENT IN SAFETY
The table below illustrates suburbs with the largest falls in crime rates. These suburbs might potentially offer value to crime conscious buyers as the reputation of these areas may not yet have caught up to the data showing the safety of these areas.
TABLE 2 SUBURBS WHICH HAVE SEEN THE BIGGEST IMPROVEMENT IN SAFETY
Only four Melbourne suburbs saw their median house prices double between 2016 and 2025. Two of these, Meadow Heights and Kurunjang, also recorded the biggest declines in crime, showing that rising prices can coincide with safer communities.
In the city’s northeast, a cluster of neighbouring suburbs (Eltham North, Eltham
and Montmorency) each saw crime rates fall by more than 40 per cent over the same period. The improved safety has been matched by stronger housing demand, with median prices rising by more than a third in each suburb.
Today, Eltham North and Montmorency stand out as Melbourne’s two safest suburbs.
VicForms 2.0: The next chapter is here
VicForms has moved to a new technology provider for a faster, more reliable and intuitive experience.
Effective from 24 September, 2025, REIV VicForms is offered exclusively through the new VicForms 2.0 platform.
The REIV has no association with BuddyBee.
REIV VicForms 2.0 will continue as the trusted forms service for the sector, retaining the features you rely on while introducing smarter tools shaped by user feedback. The upgraded platform gives you access to new functionality, including REIV Ink (secure e-signing), smart form filters, real-time visibility and enterprise-grade security.
Since its launch in late September 2025,
The upgraded platform gives you access to new functionality, including REIV Ink (secure e-signing), smart form filters, real-time visibility and enterprise-grade security
Members have taken advantage of the 60-day free trial offer and tested the VicForms 2.0 platform. We are very pleased with the overwhelming positive response to it and are excited to bring you new features and services in coming months.
WHAT’S NEW IN VICFORMS 2.0?
• Customisable access permissions: Give each team member the right level of visibility.
• Effortless team management: Add or remove users quickly, with unlimited accounts included.
• REIV Ink e-signing: A secure, built-in digital signing solution, plus the option to track offline “signed on paper”.
• Smart form filters: Find what matters most and cut through the clutter.
• Real-time workspace visibility: See team activity and form progress at a glance.
• Trusted security: Your data safeguarded with ISO 27001 certified infrastructure.
• REIVConnect: Exclusive utility connections service to support your clients and add value to your transactions.
COMING SOON
A range of seamless CRM integrations coming soon to support your workflow.
VicForms 2.0 will soon offer a wide range of utility referral options.
For more information, please email vicforms@reiv.com.au
REIV Board of Directors
The REIV Board is made up of 10 Directors elected from the membership, eight from the Metropolitan region and two from regional Victoria. The Board may appoint up to two additional Directors.
President: Sam Hatzistamatis
Vice President: Hayley Mitchell
Adrian Butera
Mark Errichiello
Agata Jarbin
Anthony Molinaro
Darren Pearce
Damian Portaro
Wendy Steel
Joseph Walton
Samantha Winter
New Members
From 1 July, 2025 to 30 September, 2025 we welcomed 171 Members to the REIV community. Building new relationships through networking is an important aspect of REIV membership. Please find the time to reach out to the new Members.
Parv Ahuja
Bhavesh Alvat
Heidi Andrews
Dale Atkin
Amritpal Aulakh
Milena Barco
Rajiv Bhatia
Julie Bisping
Sean Blattman
Mandy Bongers
Grace Borg
Warwick Brookes
Jarrad Brown
Paul Callanan
Scott Callow
Joel Campbell
Michael Capes
Edward Carlile
Adam Carmody
Krystal Chandler
Yuxuan (Fiona) Chen
Hamish Clayton
Connie Colombo
Gregory Cook
Vitaldi Cooray
Darleen Corcoris
Richard Crane
Simon Curtain
Henry Dagdag
Jessica Dahdouh
Alice Davies
Rodney Dawson
Ira Mae Dayrit
Jacqueline Demkiw
Sheron
Dharmarnatne
Tina Di Camillo
Sonja Di Pietro
Celine Joice Diaz
Robert Dolan
Mei Dong
Kathryn Douni
George Efthimiadis
John Egan
Mohammed Elmir
Mazen Enwia
Miranda Farago
John B. Farrugia
Nicola Fawl
Sellapperumage
Fernando
Adam Fiteni
Shantelle Francis Rocco Gagliardi
Yujin Gao
Betty Giacometti
Nicholas Giannopoulos
Thomas Grieve
Viet Ha
Abraham Haddad
Dario Haljeta
Amanda Harrison
Amanda Harrold
Graeme Hayes
Paige Heavyside
Rose Hellingman
Mimi Hives
Graeme Holm
Justin Holod
Calvin Huang
Karyn Huang
Michelle Jacobs
Christopher James
Milton Jannusch
Niranjeevan Jeyarajah
Xiaobo Jia
Hitendra Jodawat
Andrew Jolliffe
Amara Jradi
Jon Dannielle Julao
Manny Kandhari
Ishpreet Kaur
Yasin Khawari
Alexander
Klencovljevic
Alek Kostovski
Hiona Kristiansson
Sarindu Kuruppuge
Don
Peter Laspas
Jane Leal
Charlotte Li
Elena Likopoulos
Marcus Littlewood
Jianle Liu
Ashleigh Llewellyn
Edward Love
Wei Lynn Lum
Gemma Lutz
Jyotsana Malhotra
Diana Mangulabnan
Ethan Maratheftis
Jeremy Marmur
Max McLaughlin
Angus McPherson
Daniel McQuillan
Crissa Mendoza
Karina Mills
Alex Mirt
Andrew Mizzi
George Mokadsi
David Muchacha
Sophia Mulkearns
Adam Murphy
Zacton Mussared
Harish Narayan
Louis Nardella
Shaun O’Callaghan
David Oster
Chris Parry
Priyanka Patadia
Regina Penaranda
Timothy Penhalluriack
Marino Perioris
Maxine Piekarski
Kate Pilgrim
Nicole Qiu
Margaret QIU
Guntur Reid
Danica Reyes
Julie Rijnaarts
Madeleine Roberts
Daniela Romano
Nicholas Roper
Stella Rose
Matthew Rowlands
Edward Royle
Julie Ryan
Gina Santangelo
Jarrad Sapsford
Allister Schorg
Christopher Schumann
Martin Scott
Steve Sfindilis
Gurpal Sharma
David Sheppet
Nayomi Silva
Digvijay Singh
Shaun Sleiman
Jordan Stannus
Karthi Sugumaran
Bo Sun
Kai-Cheng Sun
Benjamin Symons
Tyson Templeton
Rory Teska-Szer
Xin Tian
Alejandro Torres
Christine Tungol
Karan Vaghela
Saptharishi
Venkateswaran
Rajni Verma
Cate Vesely
Randeep Virdi
Maximilian Warren
Kale Watkins
Samuel Wilkinson
Bradley Willmott
Samantha Wilson
Mason Wong
Andrew Wright Gelin Ye
Steven Yuen
Johnny Zhang Kun Zhang
Not a Member yet? Join us today!
Become an REIV Member
Milestones
We congratulate our Members who have completed or will soon reach important milestone anniversaries between September and December 2025.
60 YEARS
Donald Brindley
20 YEARS
Justin Barrot
Mark Boyer
Warwick Bramich
Gregory Bright
40 YEARS
Milton Cations
Phillip Lee
Peter Morrison
Michael Palmer
John Piccolo
Gregory Sinclair
Apostolos
Vazirianis
30 YEARS
Matthew Addison
Kathryn Anderson
Leah Calnan
Helena Fantela
Frank Gerace
Noel Tanis
Andrew Waddell
Cameron Way
Antony Bucello
Luke Campbell
Michael Capes
Joseph Catanese
Wade Coleman
Barry Erlenwein
Emil Foller
Gerard Gray
Michael Hanily
Raoul Holderhead
Mark Howlett
Matthew Jinks
John King
Daniel Lamanna
Tuan Le
Graeme Linke
Nicolas Mavrodoglos
Malcolm McInnes
Matthew Monaghan
Brendan Murphy
10 YEARS
Christopher Bone
Tobias Campbell
Michael Care
Emerlinda Castillo
Patrick Coy
Bradley Dean
Peter Douglas
Dilan Eshwara
Ravi Gupta
Henry Fields
Jack Hoffmann
Kon Galitos
Timothy Graham
Todd Grima
Hui Huang
Anthony Inglese
James Inglis
Kaining Ma
Graeme Male
Gaurav Malhotra
John McGrath
Nicholas Myer
Victor Ng
Jie Qiu
Paul Reardon
Anthony Restuccia
Andrew Newton
Andy Ng
Choon Ng
Alex Pyrlis
William Richardson
Vassili Spiroglu
John Tossol
Narelle Waller
Kieran Whaley
Susan Wolper
Alana Spruce
Viet Hoai Anh Ta
Dominic Tallon
Mark Tjangdjaja
Braeden Tournier
Rosy Tran
Reilly Waterfield
James Weir
Joanne Weir
Hong Zhu
Lijun Zhu
Michael White
DONALD BRINDLEY
Congratulations to REIV Life Member Donald Brindley, who this November becomes a 60-year Member of the Institute.
Don has ben a long-time contributor to the REIV, having been a director for a decade from 1987 to 1997, including President in 199091 and again from 1996-97. Don also served as REIA President from 1996-97. Don has served on the Real Estate Council and is the recipient a Fellowship of the Real Estate Institute of Australia and the Australian Institute of Company Directors.
Having begun his professional career with JR Buxton, Don moved on to Williams and Co and then Barry Iles and Co for almost a decade. Since 1980, he has run his own business, Brindley Consulting.
VALE
– FRANCA KATSARIS
We are deeply saddened by the passing of Franca Katsaris, a respected and valued member of the REIV community.
Franca dedicated more than 30 years to Ham Kerr, where she became a Director and the Officer in Effective Control. In the past 20 years, she was head of property management and was also involved in sales. She had enormous energy and a great love for real estate.
A passionate advocate for property managers, Franca championed the vital role they play in supporting clients and communities across Victoria.
She leaves behind her husband Michael and two sons, George and Damian, who also work at Ham Kerr. She also leaves behind her work buddies Diana De Luca and Tanya Olver, who she worked with for almost 20 years.
Rest in peace, Franca.
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