MAYSB2013

Southern California’s Publication for the Real Estate Professional

EXECUTIVEAGENT MAGAZINE

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Executive Agent of the Month

INSIDE FEATURES: Rick & Patty Arvielo New American Funding .................................

Marlene Dietrich First Team Estates

.................................

Jennifer Gelles Buyer’s Choice Realty .................................

Deborah Linden Realty ONE Group

Exceeding Expectations Since 1984 When you choose Eagle Home Mortgage as your home financing partner, you are joining with a full-service mortgage company with a nearly 30-year history of exceeding customer expectations. Unlike other home lenders, we utilize a local process and in-house services from start to finish, which results in a faster, smoother process with fewer surprises.

Eagle Home Mortgage offers: • A variety of loan programs from first-time buyer to sophisticated investor • Experienced, knowledgeable loan officers who care • A team of experts working together to ensure we exceed expectations at every turn • Ethical and financial stability, with the backing of the Lennar Corporation, an S&P 500 Real Estate and Financial Services Company Michelle Coolidge Branch Manager / Sr. Loan Officer / Certified FHA Underwriter Direct 310.818.1011 mcoolidge@eaglehomemortgage.com www.mcoolidge.com NMLS #176580

Committed to Seeing You Home.

2790 Skypark Drive, Suite 116 | Torrance, CA 90505 | 310.602.3900 | NMLS #804830 Licensed by the Department of Corporations under California Residential Mortgage Act. Certain restrictions apply. This is not a commitment to lend. Applicants must qualify. Universal American Mortgage Company, DBA Eagle Home Mortgage

contents ExecutiveAgent

Magazine

MAY, 2013

SOUTH BAY

Cover Story

Editorials

12 - Tony Alessandra:

How To Show That You Are Listening

28 - Anne Bachrach:

Getting Angry Doesn’t Benefit Anyone

Are You A Bridge Builder?

Lauren Perreault

Executive Agent of the Month

ADVERTISERS’ INDEX Advantage Title365............................36

16 - John Boe:

5

Fred Arrias Executive Publisher PO Box 73384 San Clemente, CA 92673 Ph: (949) 366-3349 Fax: (949) 266-8757 info@executiveagentmag.com www.ExecutiveAgentMag.com

Eagle Home Mortgage.........................2 Evergreen Realty...............................35

22 - Jim Rohn: Being Fruitful

i Photography Studio........................11 Jane R Lee Design.............................24

32 - Zig Ziglar:

Why I Love America

SBAOR......................................25 The Termite Guy................................31 Ticor Title Company.........................30 WCR.....................................34

26 Rick & Patty Arvielo New American Funding

14 Jennifer Gelles

Buyer’s Choice Realty

Photography: i Photography Studio, Ian wiant, Rob Paino Graphic Designer: Garon T. Arrias Editorial Manager: Trudy Van Writers: Lalaena Gonzalez–Figueroa, Shannon Hartsoe, Jeffrey Johnson © Copyright 2013 Executive Agent Magazine. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Although every precaution is taken to ensure accuracy of published materials, Executive Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

20 Deborah Linden Realty ONE Group

18 Marlene Dietrich First Team Estates

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Nominate a fellow REALTOR速 to be featured in one of our feature stories; on the cover as Executive Agent of the Month, or as a special feature story. All candidates must be nominated by a real estate professional. The selection process includes a questionnaire, personal interview, reference check and final approval by the Advisory Council. Candidates are evaluated based upon professionalism, length of service and uniqueness of story, as well as industry and community involvement.

I Nominate: Name:___________________________________ Company:________________________________ Address:_________________________________ _________________________________________ City/State/Zip:____________________________ _________________________________________ Phone:___________________________________ Email:___________________________________ Submitted By: Name:___________________________________ Fax/Email nomination to: Executive Agent Magazine Fax: 949.266.8757 Email: FArrias45@gmail.com

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Cover Story

Executive Agent of the Month

ExecutiveAgent Magazine

“My work became very routine,” she states.

“I wanted to use my skills and my aptitude with numbers in a new way.”

Real estate made sense. With experience handling billion dollar government contracts, Lauren had the capacity to successfully achieve resolution, she reasoned, between buyers and sellers. She was also the wife of an award-winning architect, Garth Sheriff, which provided her with an insider’s understanding of the foundation of the industry itself. And with extensive corporate management experience she was a highly-disciplined leader who ran business with efficiency and structure.

By Lalaena Gonzalez-Figueroa - Ian Wiant Photographer

P

roblems disappear when they cross paths with Lauren Perreault. Propelled by an innate drive toward professional achievement, she simply strategizes solutions and executes them, transforming inconvenient challenges into opportunities for success.

An astute negotiator with a client-centric approach to business, Lauren thrives on the opportunity to assist her clients realize their real estate objectives.

Armed with a B.S. in Mechanical Engineering as well as an MBA, Lauren became a corporate standout known for her ability to rescue dire situations. As a project management specialist called upon to rescue failing projects, she excelled in the details: evaluating budgets and schedules, analyzing where the flow of business wasn’t working, and revitalizing each project with a renewed sense of purpose and direction.

Though she consistently achieved successful resolutions, Lauren eventually found herself seeking new opportunities to challenge herself.

Lauren launched her real estate career in 2004 as president and CEO of Equus Premier Properties, Inc., a corporation she founded as an investor, purchasing and rehabilitating houses for resale. As the market transitioned, she recognized opportunities to assist consumers who, she determined, weren’t receiving the quality of representation they needed to navigate changing conditions. “I wanted to help people achieve their dreams,” she recalls.

Working with Lauren is as much a process as it is an experience. Buyers, sellers and investors receive service tailored to their unique needs, and are asked to engage in the process from start to finish. “I need to understand what’s driving each client’s decisions,” she explains. “If we’re not operating on a platform of honesty and trust, it’s hard for me to provide great service. Everything I do should, in the end, benefit my clients and move them toward their goals.”

To that end, she actively communicates with each client, listening for what is said and what isn’t, exploring below the surface to ensure that she is truly in tune with the motivations prompting individuals to embark upon the process of buying or selling.

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She is one of those rare individuals whose analytical strengths are balanced by a strong sense of empathy; Lauren is personable and connects readily with a range of personalities. This becomes an invaluable asset in her professional endeavors: in addition to facilitating transactions that are as stress-free as possible for her clients, she is also able to consistently collaborate with other parties involved in the process. “Negotiating in real estate is not unlike corporate negotiations,” she observes. “We are striving for an outcome where both parties feel that they achieved their goals.”

While Lauren’s personal touch helps solidify relationships, her clients also appreciate her objective methodology which helps them remain focused on their big-picture goals. “The business of real estate can become very emotional for people, even those who tend to have analytical personalities,” she says. “I believe that a good agent acknowledges those emotions but redirects clients

to what is really important, and guides them through an experience that yields the results they desire.”

Lauren prides herself on offering value-added service, and has maintained a commitment to maximizing her knowledge and skills. As project manager of her transactions, she is incredibly proactive and diligent in overseeing every detail from start to finish. She is a highly certified licensed broker, with industry designations including Certified Residential Specialist (CRS), International Real Estate Specialist (IRES), Graduate REALTOR® Institute (GRI), Short Sale and Foreclosure Specialist (SFR), Certified Distressed Property Expert (CDPE) and Seniors Real Estate Specialist (SRES). Lauren is also an Accredited Stager who understands the importance of dressing and presenting each property to show to its fullest potential.

“Every home has its own distinct appeal,” she explains. “I strive to highlight that, to provide prospective buyers with a feeling and an emotional response.”

ExecutiveAgent Magazine

Perreault/Sheriff Family: Eliana Sheriff, Garth Sheriff, Lauren Perreault and McKenna Sheriff

for MBA students at Pepperdine University’s Graziadio School of Business and Management.

Her efforts have earned Lauren professional accolades and awards. A top-producing agent, she has been named a RE/MAX 100% Club Winner for 2011 and 2012. Her clients rave about the quality of her service, lauding her patience, knowledge and stellar customer service.

Outside of her professional commitments, Lauren creates balance through quality time with her husband and two daughters, friends and family. She serves as a church usher and is a second soprano in the church choir, and is also politically active.

e-PRO certified, Lauren maximizes the use of technology within her business. Homes are promoted through extensive online marketing and advertising campaigns that include preferred placement for enhanced exposure.

She creates proprietary websites for every listing, as well.

Lauren looks forward to continuing to represent her clients throughout the fabulous South Bay region.

“I love real estate,” she reflects. “There is always a new challenge, a new opportunity. It’s an amazing business and I am always thrilled to assist my clients in achieving their goals and realizing their dreams.”

One of her most potent business tools, says Lauren, are the collegial relationships she has cultivated throughout the region. “Professional networking is huge,” she acknowledges. “It’s imperative that agents operate with a solid reputation within our community.

I place an emphasis on being prompt and responsive, and on maintaining clear communication with other agents.” She adds, “While we may be on different sides of the table, we are really working toward a shared goal: to facilitate a smooth close of escrow.

Working together is the best method to achieving that outcome.”

Lauren works with buyers, sellers and investors throughout Los Angeles’ South Bay region. Her community connections run deep; a 30+ year resident, she has been actively involved in a number of local organizations including Las Amigas De Las Lomas.

As Chair of the South Bay Board of REALTORS® MRMLS Committee, she worked to improve the MLS search capabilities for consumers as well as real estate professionals. She has readily shared her knowledge and experience as a guest lecturer ExecutiveAgent Magazine

Lauren Perreault RE/MAX Estate Properties 400 S. Sepulveda Blvd.

Manhattan Beach, CA 90266 Tel: 310.418.5353 Lauren@FabulousSouthBay.com www.FabulousSouthBay.com DRE # 01517010

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How To Show That You Are Listening 12

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Written By Tony Alessandra

T

hink about how you like to be listened to. What are the important responses you look for in other people when they are listening to you? Here are four things most people mention:

• First, eye contact. As we just discussed, this is a sign of attention. When you don’t have eye contact with your listener, you may feel like you’re talking to a brick wall.

• Second, verbal responses and vocal participation such as, “Hmm,” “Yeah,” “Wow!” and “No kidding?”

These show interest in what’s being said.

• Third, other acknowledging gestures such as smiling, nodding one’s head, leaning forward with interest, directly facing the speaker, and appropriate facial expressions or body language. All of these gestures say, in effect, “I’m really interested in what you have to say.” Speakers like to see that.

• And, the fourth kind of acknowledgment is making clarifying remarks that restate the speaker’s points, such as “If I understand you correctly, you’re saying that...” or “In other words, the biggest hurdles are...”

Use these techniques, and you’ll show courtesy to the speaker. Equally important, you’ll enrich yourself by joining in a give- and-take that increases your understanding.

Dr. Tony Alessandra, CSP, CPAE has authored 13 books, recorded over 50 audio and video programs, and delivered over 2,000 keynote speeches since 1976. Dr. Tony Alessandra is recognized by Meetings and Conventions Magazine as, “one of America’s most electrifying speakers.”

Copyright© 2004, Tony Alessandra. All rights reserved. For information about Tony’s keynote presentations, contact the Frog Pond at 800.704.FROG(3764) or email susie@frogpond.com; http://www.frogpond.com.

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By Lalaena Gonzalez-Figueroa

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driven professional with a serious competitive drive, Jennifer Gelles thrives in the high-stakes arena of real estate investments. Her comprehensive market knowledge, which includes traditional equity, REO and short sales, allows her to best position each investor to maximize results. As markets nationwide continue to shift, Jennifer remains at the forefront of industry trends and changes.

She’s a calculated risk taker who ekes out opportunities and faces challenges head-on. Jennifer readily throws herself into the professional trenches; her solid work ethic is the platform upon which professional success has been built. She transitioned into the business after plying her

skills in finance for a media servicing firm. The dichotomy was unique: “I was navigating the traditions of the financial industry with the eccentric spirit of Los Angeles,” she recalls. “It was different!”

Jennifer’s ability to adapt and think on the fly were assets in her financial career, and they’ve proven invaluable in her role as a real estate professional. Early on, she established herself through the savvy use of technology; as her business grew and the market revealed signs of change, she pursued education and training that pertained to what she determined to be a growing niche: the distressed property market.

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Motivated, Knowledgeable, Dedicated “It was 2005, and we were on the cusp of the market shift,” explains Jennifer. “I was fortunate to see this and guided myself – and my business- accordingly.”

Her success, in fact, has been driven more by innate business acumen than by good luck. Jennifer has consistently positioned herself at the forefront of market trends, dedicating herself to acquiring the information and knowledge necessary to best navigate the conditions impacting her industry. Her initial foray into the short sale market was a gritty proving ground, and she rose to the challenge.

transaction, ensuring that each process runs as smoothly and efficiently as possible. Her investor clients appreciate Jennifer’s energetic, no-nonsense approach to business.

She knows her markets, and she knows what it takes to accomplish her clients’ goals. Consistent, determined and focused, Jennifer is a natural choice for discerning real estate investors.

“I door knocked for short sale listings. It was brutal,” she acknowledges. “But at the time, that’s what it took to acquire a solid understanding of the process and the options available to buyers and sellers.” Already wellversed in REO transactions, Jennifer shared her knowledge with owners of distressed properties. “I gave them a sense of reality,” she explains. “By communicating with them in a manner that was up-front and value-oriented, I gained listings.”

Aligning herself with Buyer’s Choice Realty has allowed Jennifer to create a platform for successful business with her investor clientele. “We’re a one-stop shop, with systems and partnerships in place to enable us to facilitate seamless transactions,” she says. With ancillary in-house services including escrow, plus vendor agreements with a wealth of industry-related specialists and service providers, Buyer’s Choice Realty is the agency of choice for investors who seek to build their portfolios with long- and short-term holdings.

While Jennifer works with clients throughout North Orange County, she is particularly well-versed in the markets of Whittier, Buena Park, La Habra and Downey.

She actively pursues ongoing education and training, and continues to expand her professional network in order to capitalize on the opportunity to acquire cuttingedge information and knowledge. A natural leader, she collaborates well with the parties involved in a given Jennifer Gelles Buyer’s Choice Realty 1207 W. Imperial Hwy., #101 Brea, CA 92821 310-748-9632 Jennifer@jennifergelles.com www.JenniferGelles.com Facebook/jennifergelles DRE # 01412576

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Are You A Bridge Builder?

W

hen you get right down to it, there are really only two types of people in this world, those who build bridges and those who do not.

Are you a bridge builder? You very well may be and not even know it.

Bridge builders are team players and go out of their way to render support and encouragement to people they meet along the road of life. They truly understand the power of a well-timed kind word and the importance of sincere appreciation.

Bridge builders make outstanding mentors because of their eagerness to share and nurture. They are terrific role models and leaders in every sense of the word. Bridge builders unselfishly invest their time and energy helping others to reach their full potential.

Bridge builders are always quick to praise people who have mentored them on their journey. They are extremely grateful that someone recognized their talent and helped them develop their potential.

Bridge builders help others not for personal gain or credit, but simply because it is the right thing to do.

They do not build bridges for the sake of mere recognition; they build because it is in their very nature to do so. Bridge builders care more than others think is wise, risk more than others think is safe and expect more than others believe is possible!

If you are a bridge builder congratulations, the world is a much better place because of the difference you make in the lives of others. How many bridges have you built lately?

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The Bridge Builder An old man going a lone highway, came at the evening cold and gray, to a chasm vast and deep and wide. The old man crossed in the twilight dim, the sullen stream had no fear for him; but he turned when safe on the other side and built a bridge to span the tide. “Old man”, said a fellow pilgrim near, “You are wasting your strength with building here; your journey will end with the ending day. You never again will pass this way. You have crossed the chasm, deep and wide, why build a bridge at evening tide?” The builder lifted his old gray head; “Good friend in the path I have come”, he said, “there followed after me today a youth whose feet must pass this way. This chasm that has been as naught to me, to that fairhaired youth may a pitfall be. He, too, must cross in the twilight dim. Good friend I am building this bridge for him!”

- Will Allen Dromgoole John Boe presents a wide variety of motivational and sales-oriented keynote/breakout session/seminar programs for sales meetings and conventions.

When you book John for your next sales meeting or convention, you get a nationally recognized author, sales trainer and business motivational speaker with an impeccable track record in the meeting industry.

Copyright 2007, John Boe International. All rights reserved. For additional information, contact the FrogPond at 800.704.FROG(3764) or email susie@ FrogPond.com; http://www.FrogPond.com

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Written By John Boe

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Marlene Dietrich Home Team ExecutiveAgent Magazine

F IRST TEAM® WELCOMES

By Jeffrey C. Johnson, Ph.D.

W

hen Marlene Dietrich moved to Orange County from Chicago in 1990, she knew that she would have a career in real estate for the rest of her life. “I was working in the Orange County market before I even unpacked,” she remembers. Twenty-three years later, she is the recipient of 13 Chairman’s Circle Awards and ranks among the top 1% of agents nationwide. While the accolades make her proud, it is her commitment to her community that really defines her business as well as her life.

“We have to feel good about what we are doing for other people. It actually keeps me awake at night. Anything we do has to be right for our clients. So when it came time to make a career move, I chose First Team Estates state-ofthe-art office at 4 Corporate Plaza, Newport Beach. I have always been impressed by First Team’s dominant market share and First Team’s Live Beautifully® high impact marketing campaign, along with its luxury partnerships that include Luxury Portfolio International™, Leading Real Estate Companies of the World®, LUXE Interiors & Design Magazine and Fix¬tures Living, it’s a great fit for me and my expanding business. ” For the past decade, Marlene Dietrich’s Home Team has been a family effort as she has been joined by her husband, Tony Massod, and her son, Michael Bohinc.

Between the three of them, they have developed a procedural system for providing the highest quality of customer service to their clients. In any situation, the goal is to make the transaction run as smoothly as possible for the client by operating as a team with honesty and integrity. “We all know and work with all of our clients at the same time, and we are always available on their schedule, not on our schedule. That’s what a good solid family relationship can do for our clients.”

Their dedication to their clients extends far beyond a single transaction; Marlene and her team remain in contact with all of their clients, communicating with them at least once a month. “Our clients mean a lot to us. We want them to stay in our lives forever.” While she extends this level of care to everyone that she works with, she knows that it is particularly helpful for those who are relocating to Southern California. Marlene, Tony, and Michael are all Certified Relocation Specialists. “We don’t stop helping our clients after they move into their home. We help educate them when they are coming to a new area, and we have a list of trusted contacts whether they need a hardwood flooring contractor or a doctor.”

Additionally, Marlene’s clients know that they can count on her to facilitate successful commercial real estate transactions by partnering with trusted associates.

An important aspect of Marlene’s involvement in her community is her work with the Make-A-Wish Foundation, which she has supported for more than 15 years. She and her team help to grant wishes for children who are suffering from life-threatening illnesses. For Marlene, her work with Make-A-Wish reflects her approach to real estate. “Whether it’s a child or a client who has just walked into the home of their dreams, I love putting smiles on people’s faces.” She and her family also donate their time by feeding the homeless in Santa Ana and by participating in Human Options, a non-profit organization that provides safe haven and life-changing programs to abused women and children.

Always seeing each new transaction as an opportunity to learn something new, Marlene is grateful that she has a career that allows her to help people make their lives better.

“Real estate is the best thing that has happened to me. I just fit into this kind of work perfectly.” When Marlene is away from the office, she enjoys traveling, though her clients are never far from her mind. “Even on vacation, I love to look at homes, and I’m often looking for an internet connection to take care of transactions.” She looks forward to many more years of working with her family to bring honest, professional service to the Southern California real estate market. “Everything I’ve ever done in my entire life has led me to this job. My family and I live real estate!”

Marlene Dietrich First Team Estates 4 Corporate Plaza, Suite 100 Newport Beach, CA 92660 Tel: 949.400.1021 MarleneDietrich@realtor.com www.MarleneDietrichRealEstate.com DRE # 01291332

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Deborah Linden

By Jeffrey C. Johnson, Ph.D.

Tenacity and a sense of genuine caring are at the heart of Deborah Linden’s straightforward attitude toward real estate. “I always begin by asking myself, ‘What can I do for this person to help them get the home of their dreams?’ I realize that this is the biggest decision they will make.”

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An Agent Who Makes It Personal

H

er commitment to customer service was honed during a 15-year career in Medical Billing Management, where she also spent hours each day speaking with clients who were making life-changing decisions. For her, the responsibility that she has to her buyers and sellers is an extension of that experience. “It’s all about helping people. I want to take all the stress off my clients. I am available 24 hours a day by phone, text, or email. I want to give them the service they deserve.”

Both buyers and sellers alike benefit from Deborah’s honest, hard-working attitude. One of her clients, who was relocating from Oregon, visited 60 properties in his search for a home in Southern California. None of the first 59 felt like home, he told Deborah, who determinedly refined their search every step of the way. When he walked into house number 60, however, he put his hand over his heart, turned to Deborah, and said, “This is the one.” They quickly made an offer only to discover that two other parties had made offers as well. In order to decide between the three interested parties, the seller asked each of the buyers’ agents to write a letter explaining why their client should be the next owner of the home. Deborah set to work writing her letter, explaining how the home had made her client feel when he walked through the front door. “I just told the truth, that he had made an emotional connection with the house. This made an emotional connection with the seller, as well, who connected with the buyer and knew that the house would be in good hands.”

Helping homebuyers relocate from other parts of the country to Southern California is one of Deborah’s strength’s as a real estate professional. Relocations give her the opportunity to arrange not only house tours, but also explorations of cities, and she takes these opportunities to help her clients find the ideal location for their next home.

In order to make certain that she is current on industry

trends and new programs that will benefit buyers and sellers alike, she focuses on education, both for her clients and for herself.

One of the many ways in which she focuses on education is by sitting on the Board of Directors for the National Association of Hispanic Real Estate Professionals (NAHREP), a non-profit organization that provides educational opportunities for real estate advisors.

She combines this knowledge with a relentless drive to maximize her clients’ value: for one of her sellers, she was once able to negotiate a price of more than $60,000 above the appraised value of a property. “I don’t take no for an answer,” she insists. “I fight for what’s right for my clients.”

In spite of this seemingly non-stop dedication to improving her abilities as an agent, Deborah always looks forward to spending time outdoors with her two children, Breanna (12) and Glen (11), particularly at the beach or on bike rides. Deborah continues to approach her work with an eye on top-notch service, working to guide her clients toward their next home. “I love showing properties. I love to set up a tour of 12 homes and take my clients out for the day. If I could do an open house every day, I would; it never gets old for me. meeting new people and building relationships is the best part of my business!”

Deborah Linden Realty One Group Direct: 949-478-2821 DLindenHomes@yahoo.com www.DeborahLindenGroup.com www.NewportBeachShortSaleHelp.com DRE# 01768219

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Being Fruitful...

O

ver the years I’ve learned to challenge my audiences to turn their response to the ideas and information they receive into results. According to the Biblical story, the first couple, Adam and Eve, was instructed to be fruitful - produce some results. Fruitful is kind of an interesting word; it denotes abundance.

Here’s what I think fruitful, abundance and productivity mean - to go to work on producing more than you need for yourself. I think we fulfill that command given to us so long ago to be productive, to produce far more than we need for ourselves, by blessing others, blessing our nation and blessing our enterprise.

Challenge yourself to produce more ideas than you need for yourself so you can share and give your ideas away. Produce more in terms of substance and money and treasure and all things valuable to human beings, far more than you need for yourself. I am reminded of R.G. LeTourneau’s story, the man who built the big earth moving machines; it was his goal to someday give away 90% of his income. Giving away far more than anyone could possibly imagine. 90% is an awful lot to give away, but you should have seen the 10% that was left. Once abundance starts to come, once someone becomes incredibly productive, it’s amazing what the numbers turn out to be. It’s amazing what it finally totals. So make sure when you are given the opportunity, that you turn your response into results, thus the chance to be more fruitful and more giving.

Jim Rohn knows the secrets of success - in business and in life. He has devoted his life to a study of the fundamentals of human behavior and personal motivation that affect professional performance. He can awaken the unlimited power of achievement within you! Reproduced with permission from the Jim Rohn Weekly E-zine.

Copyright© 2006, Jim Rohn. All right reserved. For information about Jim’s keynote presentations and seminars, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com http://FrogPond.com

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Written By Jim Rohn ExecutiveAgent Magazine

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Build your brand’s real estate.

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R ICK & PATTY ARVIELO

By Lalaena Gonzalez-Figueroa

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amed one of the Top O.C. Workplaces for 2012 by the O.C. Register, national mortgage banker New American Funding has managed to achieve a successful balance between the quality of services it provides, and the attitude with which

hundred loans each month, but because we have maintained the same boutique, family-friendly atmosphere since day one.”

New American Funding was launched as a callcenter mortgage banker, though Rick recognized the potential to transition into the field as the industry shifted in the mid-2000s. “We were already highly competitive in our turnaround times and pricing,” he explains. “And because of the tremendous volume that we consistently manage, our mortgage originators are experienced in a spectrum of financing products.”

it operates. Founded in 2003 by entrepreneur Rick Arvielo and his wife Patty, the company has defied industry odds to become one of the fastest-growing businesses in its field. “We are gaining notoriety,” remarks Rick. “Not only because we house over seven hundred employees and close over fourteen ExecutiveAgent Magazine

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“REAL ESTATE LENDING FOR LIFE” When he realized that the market at large was not meeting the standards upon which New American Funding was launched, he determined that there was a true need among outside mortgage originators for his company’s services. Retooling the organization’s infrastructure took tremendous time and effort, but the investment paid off: New American Funding continues to thrive and expand throughout the United States.

Rick, who launched his first business straight out of high school, boasts the creative vision of a true entrepreneur. His ability to systematize and structure is phenomenal, and has allowed him to hone in on the elements that differentiate New American Funding from its competitors. “The interesting thing about the mortgage meltdown is that many of the lenders who went under did so because they didn’t understand how to monitor and manage their business,” he reveals. “They didn’t know what was working and what wasn’t, and they weren’t able to maximize their customer outreach.” This, Rick adds, is his area of expertise.

“I am focused on business development, marketing, technology and accounting.

everyone you come into contact with deserves to be treated with dignity and respect,” says Rick. “Our customers are important, but so are our employees, vendors and industry partners. When we treat everyone right, we gain stakeholders who are all vested in our success.”

New American Funding currently operates in 26 states throughout the country, with short-term plans to expand into six additional markets. The national mortgage lender offers an array of products including bond programs for first-time buyers and Wall Streetfunded jumbo loans. The company is also approved to sell directly to Ginnie Mae, Fannie Mae and Freddy Mac. Turnaround times beat industry averages, with loans consistently closing in 30 days or less. “We have access to so many options, and we really work with our borrowers to provide them with the information they need to make the right choices,” says Rick. “Our motto is, we don’t just quote a rate; we analyze and educate.”

Rick was recently nominated for the Orange County Business Journal’s Excellence in Entrepreneurship Award. He looks forward to continuing to grow the business that, as of 2013, was funding over $400 million a month in home loans.

I capitalize on opportunities and drive our business to consistently outperform.”

Patty was still a teenager when she began her mortgage career. Over three decades later, she continues to rank as one of the top-producing loan originators. “She has incredible experience,” notes Rick. “Patty has been an underwriter, a processor and a funder. Her knowledge has helped us stay focused on the products that work.”

New American Funding 14511 Myford Road, Suite 100 Tustin, CA 92780 Telephone: 1-800-450-2010 www.NewAmericanFunding.com NMLS ID 6606

Their employee buy-in is another significant factor in New American Funding’s succes. The company’s cultural climate is driven by a deep-seeded belief in the value of exceptional care for all parties, and is reflected in its “NAF360” motto. “We believe that ExecutiveAgent Magazine

EA

Getting Angry Doesn’t Benefit Anyone

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verybody gets angry sometimes, and as an old green friend once said, “You wouldn’t like me when I’m angry.” Most people are not “likable” when they are upset, because anger is a strong and defensive emotion, one that is defined as “an aroused state toward someone or something perceived to be the source of an aversive event.” When we sense that someone else is angry this immediately creates uneasy feelings, since we do not wish to be the source of that agitation. Of course, anger is not merely directed towards other people; often times, places, things, situations and other intangible properties can be a source of great anger. Some people are angry with their government or the politics that permeate their office of work. Some people are angry with lawmakers, while others are angry at how the criminal element appears to prosper at times. There are plenty of things in this world that can make us angry at any given moment in time.

A 1976 film entitled Network had a famous scene that involved a newscaster telling his audience that it was okay to “get mad.” In fact, he encouraged his viewers to get mad and to yell their frustrations outside the living room window. This illustrates a good point. When you are angry, it’s never a good idea to bottle up that strong emotion inside. This could lead to festering resentment over a period of time, and in the end, could cause an ordinarily calm person to become filled with rage. On the other hand, you don’t really want to take your anger out on others as that typically doesn’t produce the result you want.

The Harmful Effects of Being Angry Allowing yourself to become angry doesn’t necessarily solve problems. In fact, it’s no coincidence that people who are known to be constantly angry are also the ones that have problems with their heart or with high blood pressure. Why is anger linked to heart disease? It has been observed that anger actually reduces the capacity of the heart to pump blood. Over an extended period of time, this can wear down the heart muscles and cause medical problems.

While it is best to express your anger, constantly becoming agitated can be very unhealthy. Recurring anger

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has also been linked to chest pains, headaches, migraines, stroke, kidney failure, obesity, skin wrinkles and ulcers.

Sometimes we can avoid these negative and unhealthy reactions if we choose not to let some things anger us anymore.

We can choose to not get angry or we can choose to get angry. Which is really better for you?

If you feel that someone or something is becoming distressing or even injurious to you, the first reaction is to get angry. As stated, do not deny yourself the right to become angry. You have the right to become angry with a person that has done you wrong, especially if he or she has shown no remorse over their actions. What is important though is that you are able to make peace with that person, to forgive them and to forgive yourself. Why should you forgive someone that has offended you?

There are many reasons to forgive, on a moral basis, as well as on a personal level. You must be willing to forgive others and yourself for your own actions, because this will make your life more enjoyable. Life is too short to become obsessed with vengeance and deep-rooted animosity.

You could liken the idea of “never forgiving” to letting someone repeatedly stab you in the back with a knife.

It hurts when someone betrays your confidence, like a sharp stab. However, when you cling to those painful memories every day, you are just reinserting the knife into that sensitive wound. Whether or not you choose to resume the relationship with the offender is up to you; but it is imperative that you forgive that person at least in the sense of letting go of that heavy ball of negativity that is slowly developing in your heart.

Anger Management Professional Life

in

Your

Personal

and

Not only must you learn to control your anger in view of your own health, you will also be expected to exercise proper anger management appropriately by your friends and professional colleagues. This can be tricky, because if you are prone to temper tantrums or impulsive behavior, you will be perceived as an unstable personality. If you

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are known for having a bad temper at work, don’t expect to get a lot of opportunities for advancement. The more responsibility you are given the more maturity you are expected to show. On the other hand, if you handle anger so well that you don’t even express your feelings, you may be perceived as a bit of a push over.

Basically, you have to give people what they want to see. If you are interested in appearing assertive and responsible, then try not to let others slight you without a discussion. This doesn’t require that you be “mad”, but you can certainly share your opinion on the matter.

Balancing your anger, as well understanding how others perceive you is all a part of learning anger management.

If you want to control your anger in healthy ways and progress in your career, then begin today to choose to react differently to situations that normally would have made you angry. Make different choices and keep yourself as healthy as possible. Learn to control your anger and choose to handle situations in a new and more positive manner.

Anne M. Bachrach is known as The Accountability Coach™. She has 23 years of experience training and coaching. The objective is to do more business in less time through maximizing people’s true potential, and ultimately leading them to an even better quality of life. Anne is the author of the book, Excuses Don’t Count; Results Rule!, and Live Life with No Regrets; How the Choices We Make Impact Our Lives. Go to www.AccountabilityCoach.com and get the FREE special report on Keys to Working Less, Making More Money, and Having a More Balanced Life.

Join the FREE Silver Inner Circle Membership today and receive 10% off on all products and services in addition to having access to assessments and resources to help you achieve your goals so you can experience a more balanced and successful life (http://www.accountabilitycoach. com/coaching-store/inner-circle-store/). © 2012, Anne Bachrach. All rights reserved. For more information about this article or author, contact Susie@FrogPond. com. For the most current local Housing Trends, go to http://www.HousingTrendseNewsletter.com.

ExecutiveAgent Magazine

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TicorAgent is a powerful and intuitive app made for you and your business. TicorAgent comes equipped with local tax rates, closing fees, title policy prorated taxes, and much more to ensure accuracy. It allows you to quickly answer buyer or seller related questions. TicorAgent is the mobile app that will help you close more business.

Our web-based service tool, Ticor Live, is an efficient, convenient, and easy to use system for all your title and escrow transactions. Ticor Live allows transaction parties to coordinate, update, deliver and manage pertinent documents. Track orders electronically, get transaction details with status report, and download documents and preliminary reports... all through our secure database.

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Why I Love America

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turned 17 on a Saturday and applied to the Navy the following Monday when World War II was being fought. I was waving the flag then and am waving the flag today.

I’m not as avid a flag waver as third generation flag waver Tom Harken from Beaumont, Texas, and since his son now does the same thing, that makes four generations of Harkens who wave the flag like nobody I’ve ever heard of! He has three flags in front of his corporate offices and one large flag in front of each of his Crazy Jose’s and Casa Ole restaurants. Each of his employees in all of these establishments waves the flag in front of his or her home.

As a boy, Tom had a considerable number of illnesses and fell through the educational cracks. As a result, he did not learn to read until he was 28 years old. Despite this fact, through hard work and persistence, he had done well even before he could read. In 1992 he was recog-

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nized as a Horatio Alger Award winner, surely the top recognition anyone receives in America for their “rags to riches” story. Tom shared with me that he never dreamed he would earn as much money as he now contributes to a number of worthwhile charities. He is a strong advocate of literacy and preaches and contributes to it everywhere he goes. Yes, Tom Harken is one reason I love America.

I also love America because of Muggsy Bogues. At age 36, Muggsy has played in the NBA for 14 years and was a member of the Dallas Mavericks, where he was highly regarded. Despite the fact that an arthritic knee is going to keep him out of action, owner Mark Cuban wanted to keep him aboard because of his attitude, leadership abilities, and commitment to the game. Mr. Cuban figures Muggsy is the kind of guy he wants in the locker room to encourage the other guys. “They will listen to him because, first of all, anybody who can survive 14 years in the NBA is special.” Now add to that in this land of giants, and

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Written By Zig Ziglar

particularly on the basketball court, Muggsy is five feet, three inches tall. That’s astonishing! He gives 100% effort and coaches learned long ago to measure him not by his height, but by his heart. Only in America could a Muggsy Bogues do what he has done.

I love America because Mary Kay Ash could start a cosmetics company with the purpose of giving women a chance to create their own businesses by sharing their vision and opportunity with other women, and be well paid in the process. Outstanding performers drive pink Cadillacs, too! That’s America -- and that’s why I love it.

I love America because Neil Rudenstein became the president of Harvard University from 1991-2001. His mother is a part-time waitress and his father is a prison guard. But in America it’s not who your mother and father are; it’s who you are and what you do with what you’ve been given.

I love America because of the privileges it has given me.

My mother had a fifth grade education but she was a hard working woman with lots of love and incredible wisdom.

She gave me the foundation that has enabled me to visit all of the continents, speaking and writing, and to enjoy a life that was beyond my wildest imagination when I was growing up in small-town Yazoo City, Mississippi.

Yes, America is still the land of the free and the home of the brave, the land where any man or woman willing to use his or her ability to the fullest extent can enjoy not only freedom but a balanced life and success that people in many other lands only dream about. God bless America.

Zig Ziglar is a beloved author and America’s motivator.

He is the author of 25 books and offers training and consulting to organizations all across the globe. To learn more about Zig and his business visit his website at www.ziglar. com

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