MAYInlandEmpire2013

Southern California’s Publication for the Real Estate Professional

EXECUTIVEAGENT MAGAZINE

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Edwina L. Grayer Executive Agent of the Month

INSIDE FEATURES: Debbie Boyle Realty Executives .................................

Sindy Freehill imortgage .................................

Deborah Linden Realty ONE Group

Where you land is up to you!

The first step is always the hardest, but it’s necessary for achieving exhiliarating results.

If you’re a loan officer or production assistant determined to take control of your high-flying career, target imortgage. We’re one of the largest and fastest-growing lenders in California. imortgage is not only the perfect place to land. It’s the perfect place to launch the next phase of your exciting career.

We’re looking to hire just a handful of talented, energetic loan officers and production assistants who want to see their careers take flight. And we want to move quickly.

If this sounds of interest to you, then we’d like to talk to you about becoming a valued member of our team.

Don’t miss this rare opportunity to take your lending career to unimagined heights.

Your career with imortgage? The sky’s the limit!

Call today! (951) 893-6300 Judy Marburger

Corona Branch Manager Direct (951) 893-6300 Mobile (909) 821-7741 NMLS ID 150951 judy.marburger@imortgage.com

Rates, terms, and availability of programs are subject to change without notice. This is not an advertisement to extend consumer credit as defined by section 226.2 of Regulation Z. Licensed by the California Department of Corporations CRMLA 4130969. imortgage company NMLS 3096. All rights reserved. 05/2013. Equal Housing Opportunity.

imortgage 1250 Corona Pointe Court Suite 101 Corona, CA 92879

contents ExecutiveAgent

Magazine

MAY, 2013

INLAND EMPIRE

Cover Story

Editorials

12 - Tony Alessandra:

How To Show That You Are Listening

28 - Anne Bachrach:

Getting Angry Doesn’t Benefit Anyone

16 - John Boe:

Edwina L. Grayer

Executive Agent of the Month

ADVERTISERS’ INDEX Eagle Home Mortgage.......................35

Are You A Bridge Builder?

5

Fred Arrias Executive Publisher PO Box 73384 San Clemente, CA 92673 Ph: (949) 366-3349 Fax: (949) 266-8757 info@executiveagentmag.com www.ExecutiveAgentMag.com

Evergreen Realty...............................31

22 - Jim Rohn:

imortgage.............................................2

Being Fruitful

i Photography Studio.........................11 PWAOR.................................25

32 - Zig Ziglar:

Why I Love America

Prominent Escrow...........................24 Realty ONE Group............................36 The Termite Guy...............................20 Ticor Title Company.........................21 TIGAR....................................34

Debbie Boyle

18 Deborah Linden

Realty Executives

26

Realty ONE Group

14

9

Sindy Freehill

Photography: i Photography Studio, Rob Paino Graphic Designer: Garon T. Arrias Editorial Manager: Trudy Van Writers: Lalaena Gonzalez–Figueroa, Shannon Hartsoe © Copyright 2013 Executive Agent Magazine. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Although every precaution is taken to ensure accuracy of published materials, Executive Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

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Nomination Form

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Nominate a fellow REALTOR速 to be featured in one of our feature stories; on the cover as Executive Agent of the Month, or as a special feature story. All candidates must be nominated by a real estate professional. The selection process includes a questionnaire, personal interview, reference check and final approval by the Advisory Council. Candidates are evaluated based upon professionalism, length of service and uniqueness of story, as well as industry and community involvement.

I Nominate: Name:___________________________________ Company:________________________________ Address:_________________________________ _________________________________________ City/State/Zip:____________________________ _________________________________________ Phone:___________________________________ Email:___________________________________ Submitted By: Name:___________________________________ Fax/Email nomination to: Executive Agent Magazine Fax: 949.266.8757 Email: FArrias45@gmail.com

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Cover Story

Edwina L. Grayer Executive Agent of the Month

ExecutiveAgent Magazine

Edwina L. Grayer

By Lalaena Gonzalez-Figueroa - Ian Wiant Photographer

H

er motto may be “Be bold and sell big,” but Edwina Grayer takes into consideration the smallest details when working with new home buyers. Her business is driven by the opportunity to assist individuals in realizing their real estate dreams, and employs a thoughtful and customer-centric approach into everything she does. With a comprehensive industry background and an in-depth understanding of the elements involved in the building of new homes and communities, Edwina offers her customers solid knowledge and attentive care tailored to their unique wants and needs.

Edwina transitioned into real estate after working in the finance industry for 16 years. “It was one of the best decisions I’ve ever made,” she asserts. “I’ve gained a tremendous amount of pleasure meeting a range of interesting individuals and assisting them in achieving their goals.”

Though she launched her career in the resale market, Edwina went on to accept a position in new home sales with Pardee Homes, a long-standing company with a history spanning nearly a century.

Achieving longevity in new home sales requires a certain set of skills and a unique attitude, and while Edwina is a natural, she has also dedicated herself to the pursuit of ongoing education and training. “I’m always looking to better myself,” she reveals. “The more I know, the more I can add value to my customers.”

Buying a new home is an exciting, though often overwhelming experience. Edwina’s straightforward, nononsense approach ensures that details are addressed and managed so that the process runs as smoothly and efficiently as possible. Her focus and passion are infectious; she consistently looks to the horizon to anticipate what’s next, and keeps her customers moving toward their end goals: moving in to their customized new homes.

Working for an established and respected homebuilder allows Edwina to focus on meeting the distinct needs of each buyer. “Pardee Homes has been in the industry since 1921,” she explains. “We’re a company that has earned tremendous customer loyalty because we build homes that fit the way people want to live.” The builder is known for its commitment to providing exceptional customer care, and Edwina’s approach is in line with this philosophy. “I work with customers throughout the entire process,” she says. “From qualification to home selection, I truly love the opportunity to assist them in making a home theirs.”

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A Passion for New Home Sales Customer Kirk Brown credits Edwina for much of his home buying success. “If not for her, I would not have purchased a home from Pardee,” he states. “During the purchase process, Edwina demonstrated the right attitude, leadership, vision, communication skills, and the ability to establish a relationship.”

Those strengths, particularly her aptitude for building and nurturing customer relationships, have defined Edwina’s real estate career from the beginning. “At first it was geographical farming, where I was establishing myself and connecting with residents within a particular community,” she explains. “Then I went on to build an in-depth relationship with my builder, gaining a comprehensive understanding of our business and our products.

And in new home sales, I am building relationships with our buyers, many of whom go on to buy from us again.”

New home buyers come to Edwina with a myriad of wants and needs; it is her mission to assist them in keying in to the critical factors that will impact their

home choices and enhance their unique lifestyles. “Not everyone is coming to look at décor,” she explains. “My job is to dig deeper. I sit down with my customers, ask them to tell me more. What’s driving their decision to look for a home? Once we start to address those issues, we are better equipped to move forward and to design the home that will truly fit their lifestyles.”

As a new homes sales counselor, Edwina is an integral part of her customers’ buying experience. To ensure that she offers the information and assistance that will best suit their needs, she regularly pursues opportunities for ongoing professional development. “I’m focused on creating the best possible experience for our buyers,” she says. “That requires me to stay active in my business, to continue to build a network of professional relationships, and to stay educated on the latest trends and developments within our industry.” Persistence pays, she notes.

“Success isn’t found in the ‘no’s’. I never lose sight of the objective; there will always be challenges and there will always be solutions.”

ExecutiveAgent Magazine

Her positivity doesn’t just drive her business; it inspires others. “Passion conquers all fears,” remarks Edwina. “I try to keep my customers focused on the end result, to maintain a sense of momentum and enthusiasm throughout the process of buying their homes.” Edwina’s efforts have earned her professional accolades including Pardee Homes’ Salesperson of the Year for 2011, but it is the feedback from home buyers that truly captures her dedication.

The Dobbs Family expresses gratitude to Edwina for her role in what they describe as “one of the best experiences in our entire lives from start to finish.” They cite her professionalism, knowledge and efficiency as “unmatched by anyone we have ever dealt with.” The family adds, “Sometimes dreams don’t come true.

That’s just a part of life but, in this case, they did! We not only have a house but a new housebuilt from the ground up and we were able to watch and document it all! We appreciate you!”

Edwina balances her busy professional life by spending quality time with her family. Married for nearly 30 years to her husband who is retired from the US Marine Corps, she is also the proud mother to a successful daughter named China.

Edwina enjoys traveling and reading in her down time.

One of her favorite mottos is “Too blessed to be stressed,” and Edwina strives to exemplify this idea. “I truly enjoy meeting people, helping to change their worlds and making their dreams come true,” she reflects. “There’s nothing quite like the excitement of handing someone the keys to their new home. I couldn’t imagine doing anything else.”

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Edwina L. Grayer Pardee Homes 37836 Divot Drive Beaumont, CA 92223 Tel: 619-838-5648 Edwina.Grayer@pardeehomes.com www.LivingSmartHomes.com DRE # 01271676

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How To Show That You Are Listening 12

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Written By Tony Alessandra

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hink about how you like to be listened to. What are the important responses you look for in other people when they are listening to you? Here are four things most people mention:

• First, eye contact. As we just discussed, this is a sign of attention. When you don’t have eye contact with your listener, you may feel like you’re talking to a brick wall.

• Second, verbal responses and vocal participation such as, “Hmm,” “Yeah,” “Wow!” and “No kidding?”

These show interest in what’s being said.

• Third, other acknowledging gestures such as smiling, nodding one’s head, leaning forward with interest, directly facing the speaker, and appropriate facial expressions or body language. All of these gestures say, in effect, “I’m really interested in what you have to say.” Speakers like to see that.

• And, the fourth kind of acknowledgment is making clarifying remarks that restate the speaker’s points, such as “If I understand you correctly, you’re saying that...” or “In other words, the biggest hurdles are...”

Use these techniques, and you’ll show courtesy to the speaker. Equally important, you’ll enrich yourself by joining in a give- and-take that increases your understanding.

Dr. Tony Alessandra, CSP, CPAE has authored 13 books, recorded over 50 audio and video programs, and delivered over 2,000 keynote speeches since 1976. Dr. Tony Alessandra is recognized by Meetings and Conventions Magazine as, “one of America’s most electrifying speakers.”

Copyright© 2004, Tony Alessandra. All rights reserved. For information about Tony’s keynote presentations, contact the Frog Pond at 800.704.FROG(3764) or email susie@frogpond.com; http://www.frogpond.com.

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Sindy Freehill

By Lalaena Gonzalez-Figueroa

H

er hard work and diligence have long propelled Sindy Freehill’s professional endeavors. With a results-oriented approach and a strong work ethic, she has consistently proven her fortitude and earned the trust and respect of colleagues and clients alike. As a loan consultant with imortgage, Sindy offers consumers and real estate professionals the solutions they need to navigate a highly competitive marketplace and achieve their unique goals.

Sindy transitioned into the lending industry in 2001, launching her career as an assistant to a top-producing mortgage originator. With an entrepreneurial spirit and a desire to define the terms upon which client relationships were established, she cultivated a thriving book of business.

In 2009 Sindy aligned herself with imortgage, an organization whose dedication to providing exceptional client care parallels her own. With a competitive array of products and rates, she is able to uphold the company’s promise of offering “a loan for every home.”

Sindy’s consultative approach allows her to identify the distinct long- and short-term needs of each client, and her straightforward communication style facilitates transactions that run as smoothly as possible.

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Solutions For Today’s Real Estate Needs “Nothing is really easy in our industry,” acknowledges Sindy, who adds, “I dig deep and focus on acquiring all of the documentation and information we’ll need up front, in order to alleviate unnecessary delays or problems.” Her thorough product knowledge allows her to successfully meet the needs of a range of borrowers, from first-time home buyers to foreign nationals. She excels in VA loans as well, and pursues ongoing education and training to ensure that she is up-to-date on new opportunities for consumers.

Client Paul Reyes minces no words describing his lending experience. “Sindy was awesome,” he asserts. “She answered all the questions I had in a very timely manner, explained every step very thoroughly, and made me feel very comfortable and positive throughout the process.” He adds, “I would definitely recommend her to friends and family and cannot thank her enough.”

Describing Sindy as “The best lender ever,” Sohelya Morssaei notes that she received a quality of service that exceeded her expectations. “Sindy is very professional and gets back to her clients very quickly,” Morssaei comments. “I would love to use her again.”

highly satisfied with the experience of working with Sindy and her team. “The process was just excellent,” she raves. “Everything ran like clockwork. All the requirements were conveyed to us and once we complied, there was no need for additional paperwork.” Faust remarks that the group’s team approach facilitated a smooth and successful transaction.

With a penchant for providing top-notch customer care and a solid work ethic, Sindy Freehill is positioned for continued achievement in the lending industry. She looks forward to the opportunity to assist clients in realizing their dreams of home ownership.

Sindy Freehill - Loan Consultant imortgage 1250 Corona Pointe Court, Suite 101 Corona, CA 92879 Telephone: 951.347.4647 Sindy.Freehill@imortgage.com www.imortgage.com/sindy.freehill

Sindy’s unwavering commitment to excellence has earned her the trust and respect of a thriving clientele, who appreciate her thorough business practices. Client Suzanne Faust states that she was

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NMLS ID 256321

imortgage is licensed by the California Department of Corporations CRMLA 4130969, NMLS 3096. Equal housing lender. 05/2013

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Are You A Bridge Builder?

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hen you get right down to it, there are really only two types of people in this world, those who build bridges and those who do not.

Are you a bridge builder? You very well may be and not even know it.

Bridge builders are team players and go out of their way to render support and encouragement to people they meet along the road of life. They truly understand the power of a well-timed kind word and the importance of sincere appreciation.

Bridge builders make outstanding mentors because of their eagerness to share and nurture. They are terrific role models and leaders in every sense of the word. Bridge builders unselfishly invest their time and energy helping others to reach their full potential.

Bridge builders are always quick to praise people who have mentored them on their journey. They are extremely grateful that someone recognized their talent and helped them develop their potential.

Bridge builders help others not for personal gain or credit, but simply because it is the right thing to do.

They do not build bridges for the sake of mere recognition; they build because it is in their very nature to do so. Bridge builders care more than others think is wise, risk more than others think is safe and expect more than others believe is possible!

If you are a bridge builder congratulations, the world is a much better place because of the difference you make in the lives of others. How many bridges have you built lately?

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The Bridge Builder An old man going a lone highway, came at the evening cold and gray, to a chasm vast and deep and wide. The old man crossed in the twilight dim, the sullen stream had no fear for him; but he turned when safe on the other side and built a bridge to span the tide. “Old man”, said a fellow pilgrim near, “You are wasting your strength with building here; your journey will end with the ending day. You never again will pass this way. You have crossed the chasm, deep and wide, why build a bridge at evening tide?” The builder lifted his old gray head; “Good friend in the path I have come”, he said, “there followed after me today a youth whose feet must pass this way. This chasm that has been as naught to me, to that fairhaired youth may a pitfall be. He, too, must cross in the twilight dim. Good friend I am building this bridge for him!”

- Will Allen Dromgoole John Boe presents a wide variety of motivational and sales-oriented keynote/breakout session/seminar programs for sales meetings and conventions.

When you book John for your next sales meeting or convention, you get a nationally recognized author, sales trainer and business motivational speaker with an impeccable track record in the meeting industry.

Copyright 2007, John Boe International. All rights reserved. For additional information, contact the FrogPond at 800.704.FROG(3764) or email susie@ FrogPond.com; http://www.FrogPond.com

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Written By John Boe

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Debbie Boyle Experience Matters

By Lalaena Gonzalez-Figueroa

W

ith a comprehensive background in the title industry, Debbie Boyle offers her clients a unique level of professional knowledge. Her exceptional sales skills, commitment to providing outstanding customer care, and attention to detail have allowed her to maintain a position as a consistent top producer in her field. As a real estate professional, she thrives in the opportunity to assist her clients achieve their goals.

“I’ve always loved real estate,” Debbie reveals. After purchasing her own home at just 21 years old, she was hooked. “I have long believed in the value of home ownership and everything that comes with it,” she asserts. “From decorating and improving properties, to using real estate to build financial security, there are so many elements that contribute to individuals’ long- and short-term goals.”

Her empathetic approach makes a difference. Debbie notes that she treats her clients like family, ensuring that they have the information and education necessary to make the right choices for their unique wants and needs. “Every transaction is different,” she explains. “My purpose is to work for my buyers and sellers to facilitate successful transactions that run as smoothly as possible, whether the client is relocating or dealing with the challenges of a short sale.”

and achieve the end result- a successful purchase or sale.”

She is proactive and highly communicative, guiding her clients throughout the process of every transaction. From first-time buyers to seasoned investors, Debbie’s clients appreciate her attentive and focused representation.

Aligning herself with Realty Executives was a strategic move designed to enhance the level of service she provides to her clientele. The brokerage, says Debbie, offers tremendous support and resources to its agents and their clients. “We are also embedded in the region,” she notes.

“We’re so involved in local communities, which keeps us in touch with the trends, changes, wants and needs of our consumers.”

Debbie’s dedication has earned her a thriving base of repeat and referral clients. She creates balance by spending time with “the great sphere of people around me, friends and family,” she states. Closest to her heart are her children and granddaughters who are, says Debbie, “Fantastic!”

She also volunteers for the Parkview Foundation on their annual Valentine’s Day Ball, that raises much-needed funds for Parkview Health and its hospitals.

Her professional passion continues to drive Debbie’s business. “I love what I do,” she reflects. “I do my best for my clients, and look forward to the opportunity to make a difference in their lives.”

Debbie transitioned into real estate sales after establishing herself as a top-producing title sales representative.

Her aptitude for cultivating solid relationships, paired with her astute negotiation skills, made her an industry standout.

In 2009 she capitalized on an opportunity to expand her professional repertoire; she earned her real estate license and launched her career with a large national franchise brokerage. Though the market presented significant challenges, she proved her mettle. Debbie achieved recognition as a top producer early in her real estate career, and has continued to perform above market averages.

Her statistics are notable, but what has truly defined Debbie’s real estate career are the success stories of her individual clients.

“I am in the business of real estate because I love it,” enthuses Debbie. “I truly enjoy the opportunity to help my clients identify their goals, work through the challenges,

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Debbie Boyle Realty Executives 3610 Central Ave., Suite 400 Riverside, CA 92506 951-544-5347 Debbie.Boyle@att.net DRE # 01856376

DePeND ON

Team DuarTe! We believe in building quality partnerships with our clients, so together we can achieve more. yOur

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TicorAgent is a powerful and intuitive app made for you and your business. TicorAgent comes equipped with local tax rates, closing fees, title policy prorated taxes, and much more to ensure accuracy. It allows you to quickly answer buyer or seller related questions. TicorAgent is the mobile app that will help you close more business.

Our web-based service tool, Ticor Live, is an efficient, convenient, and easy to use system for all your title and escrow transactions. Ticor Live allows transaction parties to coordinate, update, deliver and manage pertinent documents. Track orders electronically, get transaction details with status report, and download documents and preliminary reports... all through our secure database.

Ticor Title is committed to developing and implementing proprietary software and technical tools to allow our clients to succeed in today’s dynamic market. Contact Team Duarte TODAY for live demonstrations of our added-value tools.

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felix.duarte@ticortitle.com

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tomas.duarte@ticortitle.com

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Ticor Title Company 18302 Irvine Blvd., Suite 100 Tustin, California 92780

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Being Fruitful...

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ver the years I’ve learned to challenge my audiences to turn their response to the ideas and information they receive into results. According to the Biblical story, the first couple, Adam and Eve, was instructed to be fruitful - produce some results. Fruitful is kind of an interesting word; it denotes abundance.

Here’s what I think fruitful, abundance and productivity mean - to go to work on producing more than you need for yourself. I think we fulfill that command given to us so long ago to be productive, to produce far more than we need for ourselves, by blessing others, blessing our nation and blessing our enterprise.

Challenge yourself to produce more ideas than you need for yourself so you can share and give your ideas away. Produce more in terms of substance and money and treasure and all things valuable to human beings, far more than you need for yourself. I am reminded of R.G. LeTourneau’s story, the man who built the big earth moving machines; it was his goal to someday give away 90% of his income. Giving away far more than anyone could possibly imagine. 90% is an awful lot to give away, but you should have seen the 10% that was left. Once abundance starts to come, once someone becomes incredibly productive, it’s amazing what the numbers turn out to be. It’s amazing what it finally totals. So make sure when you are given the opportunity, that you turn your response into results, thus the chance to be more fruitful and more giving.

Jim Rohn knows the secrets of success - in business and in life. He has devoted his life to a study of the fundamentals of human behavior and personal motivation that affect professional performance. He can awaken the unlimited power of achievement within you! Reproduced with permission from the Jim Rohn Weekly E-zine.

Copyright© 2006, Jim Rohn. All right reserved. For information about Jim’s keynote presentations and seminars, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com http://FrogPond.com

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Written By Jim Rohn ExecutiveAgent Magazine

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Happy Memorial Weekend!

For your bravery, hard work, and dedication to our country, we Thank You.

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Nancy Feathers Account Executive Direct (949) 282-9899 Nancy@prominentescrow.com

Lance Indes Account Executive Direct (714) 423-6882 Lance@prominentescrow.com

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Deborah Linden

By Jeffrey C. Johnson, Ph.D.

Tenacity and a sense of genuine caring are at the heart of Deborah Linden’s straightforward attitude toward real estate. “I always begin by asking myself, ‘What can I do for this person to help them get the home of their dreams?’ I realize that this is the biggest decision they will make.”

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An Agent Who Makes It Personal

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er commitment to customer service was honed during a 15-year career in Medical Billing Management, where she also spent hours each day speaking with clients who were making life-changing decisions. For her, the responsibility that she has to her buyers and sellers is an extension of that experience. “It’s all about helping people. I want to take all the stress off my clients. I am available 24 hours a day by phone, text, or email. I want to give them the service they deserve.”

Both buyers and sellers alike benefit from Deborah’s honest, hard-working attitude. One of her clients, who was relocating from Oregon, visited 60 properties in his search for a home in Southern California. None of the first 59 felt like home, he told Deborah, who determinedly refined their search every step of the way. When he walked into house number 60, however, he put his hand over his heart, turned to Deborah, and said, “This is the one.” They quickly made an offer only to discover that two other parties had made offers as well. In order to decide between the three interested parties, the seller asked each of the buyers’ agents to write a letter explaining why their client should be the next owner of the home. Deborah set to work writing her letter, explaining how the home had made her client feel when he walked through the front door. “I just told the truth, that he had made an emotional connection with the house. This made an emotional connection with the seller, as well, who connected with the buyer and knew that the house would be in good hands.”

Helping homebuyers relocate from other parts of the country to Southern California is one of Deborah’s strength’s as a real estate professional. Relocations give her the opportunity to arrange not only house tours, but also explorations of cities, and she takes these opportunities to help her clients find the ideal location for their next home.

In order to make certain that she is current on industry

trends and new programs that will benefit buyers and sellers alike, she focuses on education, both for her clients and for herself.

One of the many ways in which she focuses on education is by sitting on the Board of Directors for the National Association of Hispanic Real Estate Professionals (NAHREP), a non-profit organization that provides educational opportunities for real estate advisors.

She combines this knowledge with a relentless drive to maximize her clients’ value: for one of her sellers, she was once able to negotiate a price of more than $60,000 above the appraised value of a property. “I don’t take no for an answer,” she insists. “I fight for what’s right for my clients.”

In spite of this seemingly non-stop dedication to improving her abilities as an agent, Deborah always looks forward to spending time outdoors with her two children, Breanna (12) and Glen (11), particularly at the beach or on bike rides. Deborah continues to approach her work with an eye on top-notch service, working to guide her clients toward their next home. “I love showing properties. I love to set up a tour of 12 homes and take my clients out for the day. If I could do an open house every day, I would; it never gets old for me. meeting new people and building relationships is the best part of my business!”

Deborah Linden Realty One Group Direct: 949-478-2821 DLindenHomes@yahoo.com www.DeborahLindenGroup.com www.NewportBeachShortSaleHelp.com DRE # 01768219

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Getting Angry Doesn’t Benefit Anyone

E

verybody gets angry sometimes, and as an old green friend once said, “You wouldn’t like me when I’m angry.” Most people are not “likable” when they are upset, because anger is a strong and defensive emotion, one that is defined as “an aroused state toward someone or something perceived to be the source of an aversive event.” When we sense that someone else is angry this immediately creates uneasy feelings, since we do not wish to be the source of that agitation. Of course, anger is not merely directed towards other people; often times, places, things, situations and other intangible properties can be a source of great anger. Some people are angry with their government or the politics that permeate their office of work. Some people are angry with lawmakers, while others are angry at how the criminal element appears to prosper at times. There are plenty of things in this world that can make us angry at any given moment in time.

A 1976 film entitled Network had a famous scene that involved a newscaster telling his audience that it was okay to “get mad.” In fact, he encouraged his viewers to get mad and to yell their frustrations outside the living room window. This illustrates a good point. When you are angry, it’s never a good idea to bottle up that strong emotion inside. This could lead to festering resentment over a period of time, and in the end, could cause an ordinarily calm person to become filled with rage. On the other hand, you don’t really want to take your anger out on others as that typically doesn’t produce the result you want.

The Harmful Effects of Being Angry Allowing yourself to become angry doesn’t necessarily solve problems. In fact, it’s no coincidence that people who are known to be constantly angry are also the ones that have problems with their heart or with high blood pressure. Why is anger linked to heart disease? It has been observed that anger actually reduces the capacity of the heart to pump blood. Over an extended period of time, this can wear down the heart muscles and cause medical problems.

While it is best to express your anger, constantly becoming agitated can be very unhealthy. Recurring anger

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has also been linked to chest pains, headaches, migraines, stroke, kidney failure, obesity, skin wrinkles and ulcers.

Sometimes we can avoid these negative and unhealthy reactions if we choose not to let some things anger us anymore.

We can choose to not get angry or we can choose to get angry. Which is really better for you?

If you feel that someone or something is becoming distressing or even injurious to you, the first reaction is to get angry. As stated, do not deny yourself the right to become angry. You have the right to become angry with a person that has done you wrong, especially if he or she has shown no remorse over their actions. What is important though is that you are able to make peace with that person, to forgive them and to forgive yourself. Why should you forgive someone that has offended you?

There are many reasons to forgive, on a moral basis, as well as on a personal level. You must be willing to forgive others and yourself for your own actions, because this will make your life more enjoyable. Life is too short to become obsessed with vengeance and deep-rooted animosity.

You could liken the idea of “never forgiving” to letting someone repeatedly stab you in the back with a knife.

It hurts when someone betrays your confidence, like a sharp stab. However, when you cling to those painful memories every day, you are just reinserting the knife into that sensitive wound. Whether or not you choose to resume the relationship with the offender is up to you; but it is imperative that you forgive that person at least in the sense of letting go of that heavy ball of negativity that is slowly developing in your heart.

Anger Management Professional Life

in

Your

Personal

and

Not only must you learn to control your anger in view of your own health, you will also be expected to exercise proper anger management appropriately by your friends and professional colleagues. This can be tricky, because if you are prone to temper tantrums or impulsive behavior, you will be perceived as an unstable personality. If you

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are known for having a bad temper at work, don’t expect to get a lot of opportunities for advancement. The more responsibility you are given the more maturity you are expected to show. On the other hand, if you handle anger so well that you don’t even express your feelings, you may be perceived as a bit of a push over.

Basically, you have to give people what they want to see. If you are interested in appearing assertive and responsible, then try not to let others slight you without a discussion. This doesn’t require that you be “mad”, but you can certainly share your opinion on the matter.

Balancing your anger, as well understanding how others perceive you is all a part of learning anger management.

If you want to control your anger in healthy ways and progress in your career, then begin today to choose to react differently to situations that normally would have made you angry. Make different choices and keep yourself as healthy as possible. Learn to control your anger and choose to handle situations in a new and more positive manner.

Anne M. Bachrach is known as The Accountability Coach™. She has 23 years of experience training and coaching. The objective is to do more business in less time through maximizing people’s true potential, and ultimately leading them to an even better quality of life. Anne is the author of the book, Excuses Don’t Count; Results Rule!, and Live Life with No Regrets; How the Choices We Make Impact Our Lives. Go to www.AccountabilityCoach.com and get the FREE special report on Keys to Working Less, Making More Money, and Having a More Balanced Life.

Join the FREE Silver Inner Circle Membership today and receive 10% off on all products and services in addition to having access to assessments and resources to help you achieve your goals so you can experience a more balanced and successful life (http://www.accountabilitycoach. com/coaching-store/inner-circle-store/). © 2012, Anne Bachrach. All rights reserved. For more information about this article or author, contact Susie@FrogPond. com. For the most current local Housing Trends, go to http://www.HousingTrendseNewsletter.com.

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Southern California’s Publication for the Real Estate Professional

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Why I Love America

I

turned 17 on a Saturday and applied to the Navy the following Monday when World War II was being fought. I was waving the flag then and am waving the flag today.

I’m not as avid a flag waver as third generation flag waver Tom Harken from Beaumont, Texas, and since his son now does the same thing, that makes four generations of Harkens who wave the flag like nobody I’ve ever heard of! He has three flags in front of his corporate offices and one large flag in front of each of his Crazy Jose’s and Casa Ole restaurants. Each of his employees in all of these establishments waves the flag in front of his or her home.

As a boy, Tom had a considerable number of illnesses and fell through the educational cracks. As a result, he did not learn to read until he was 28 years old. Despite this fact, through hard work and persistence, he had done well even before he could read. In 1992 he was recog-

32

nized as a Horatio Alger Award winner, surely the top recognition anyone receives in America for their “rags to riches” story. Tom shared with me that he never dreamed he would earn as much money as he now contributes to a number of worthwhile charities. He is a strong advocate of literacy and preaches and contributes to it everywhere he goes. Yes, Tom Harken is one reason I love America.

I also love America because of Muggsy Bogues. At age 36, Muggsy has played in the NBA for 14 years and was a member of the Dallas Mavericks, where he was highly regarded. Despite the fact that an arthritic knee is going to keep him out of action, owner Mark Cuban wanted to keep him aboard because of his attitude, leadership abilities, and commitment to the game. Mr. Cuban figures Muggsy is the kind of guy he wants in the locker room to encourage the other guys. “They will listen to him because, first of all, anybody who can survive 14 years in the NBA is special.” Now add to that in this land of giants, and

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Written By Zig Ziglar

particularly on the basketball court, Muggsy is five feet, three inches tall. That’s astonishing! He gives 100% effort and coaches learned long ago to measure him not by his height, but by his heart. Only in America could a Muggsy Bogues do what he has done.

I love America because Mary Kay Ash could start a cosmetics company with the purpose of giving women a chance to create their own businesses by sharing their vision and opportunity with other women, and be well paid in the process. Outstanding performers drive pink Cadillacs, too! That’s America -- and that’s why I love it.

I love America because Neil Rudenstein became the president of Harvard University from 1991-2001. His mother is a part-time waitress and his father is a prison guard. But in America it’s not who your mother and father are; it’s who you are and what you do with what you’ve been given.

I love America because of the privileges it has given me.

My mother had a fifth grade education but she was a hard working woman with lots of love and incredible wisdom.

She gave me the foundation that has enabled me to visit all of the continents, speaking and writing, and to enjoy a life that was beyond my wildest imagination when I was growing up in small-town Yazoo City, Mississippi.

Yes, America is still the land of the free and the home of the brave, the land where any man or woman willing to use his or her ability to the fullest extent can enjoy not only freedom but a balanced life and success that people in many other lands only dream about. God bless America.

Zig Ziglar is a beloved author and America’s motivator.

He is the author of 25 books and offers training and consulting to organizations all across the globe. To learn more about Zig and his business visit his website at www.ziglar. com

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Comprehensive Education

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Your REALTOR® membership in The Inland Gateway Association of REALTORS® Connects You with exclusive products, programs and services as well as becoming a member of the California Association of REALTORS® (C.A.R.) and National Association of REALTORS® (N.A.R.), benefiting from the strength of 1.3 million REALTORS® across the country all committed to creating a strong and viable real estate marketplace. We make sure you are always connected using the latest technolgies such as Facebook, Twitter, and Email Newsletters to keep you informed with all the Real Estate news that affects your business. We pride ourselves as the member friendly Association of REALTORS®. Our customer service team strives to make your experience with us the best part of your day.

(951) 735-5121 The Inland Gateway Association of REALTORS® 321 E. Sixth St. Corona, CA 92879

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Licensed by the Department of Corporations under California Residential Mortgage Act. Certain restrictions apply. This is not a commitment to lend. Applicants must qualify. Universal American Mortgage Company, DBA Eagle Home Mortgage