E XECUTIVE AGENT
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MAGAZINE
Glenn Hemry A Question of Trust
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Written by Haley Freeman
lenn Hemry believes that when someone is seeking a home loan, he should create an environment where his client can feel comfortable to ask any question.
it is. It’s always okay to ask questions. It’s even okay to ask the same question twice. I always let them know there are no dumb questions and the only dumb question is the one not asked!”
A loan consultant at imortgage with nearly two decades in the industry, Glenn still remembers his own experience as a first-time homebuyer. “When I bought my first home, I was afraid to ask questions,” he says. “My best friend’s dad owned a mortgage company, and he pushed the papers in front of me, and I just signed. I had no idea what I was signing; I just did it. Fortunately for me, I knew I was dealing with someone I could trust to take care of me, and he did. But to this day, when I represent a borrower, I tell them that story. I know what it feels like to be sitting on their side of the table, and I never want them to sign anything without knowing what
Glenn went on to learn the mortgage business from his friend’s father. He began as a loan processor and was required to perfect that job before he could move on to originating loans. “All these years later, I’m so appreciative of that. I can put a good loan file together to this day, and in our business, that’s so important. If you provide a file to an underwriter that has holes in it, they feel they shouldn’t approve the loan. I’ve gotten a lot of loans done that other lenders couldn’t because I take the time to paint a different picture with a fine brush to make sure the underwriter understands the borrower. When I tell an agent a file will close, my word is as good as gold.”
After spending many years of his career in big banking, Glenn is ecstatic about working with direct lender imortgage, where the focus is 100 percent on providing home loans with unrivaled customer service, and where the company’s drive to innovate makes it far more agile than the competition. “We don’t do bank accounts and car loans; all we do is mortgages. About 80 percent of our business is home purchases, and our model is set up to get buyers into homes. We take a make-sense approach to loans, and we can make changes quickly here. When a customer has their home packed in a moving van, we know we have to do what we can to get them into their home on time.” A leader in transforming the way home loans are done, imortgage has developed a people-centric workplace that brings out the best in its employees, freeing them to provide the industry’s best customer service. One of the unique markers of the culture is its policy of hiring families. Glenn’s wife, Brenda Hemry, is branch manager in the Irvine office where he works, and their daughter, Lexie, is a production assistant there. “We love it that we can all work together here. We’re in constant communication, and we get things done efficiently. I think agents and clients respond well to the idea of working with families.” Being part of a progressive company means there are always new opportunities for growth, a factor that keeps business fresh for industry veterans like Glenn. Seeing a need to develop young talent in the mortgage industry, imortgage recently launched a training program designed to help young professionals get started on the right foot. As a manager, Brenda spearheaded the idea, and Glenn eagerly volunteered to mentor a new loan specialist on his team, John Kim. “Building a team is something I’ve always wanted to do, and this has been a great opportunity. John and I work well together, and I am able to show him how to do business the right way as he develops his own production. It’s been good for me in terms of getting back to basics and making sure I’m doing the little things that make a real difference. I really believe in building relationships, and as I’m teaching John to do things like write a thank you card with a real stamp on it, it reminds me of what’s important. Karla Garcia is my production assistant, and she makes sure everything in the pipeline is moving forward so I can be out in the field. Our team is flourishing.”
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Glenn is committed to educating his clients and taking the time to answer their questions. There is only one time when asking a question signifies a problem. “If a client or Realtor® is calling us to ask what’s going on with their loan, we’ve failed. We do weekly calls to clients and agents, even if there’s nothing to report. When a Realtor® sends me a client, I want them to trust that I’ve got this. I want them to focus on getting the next one.” Glenn Hemry loanDepot® 2855 Michelle Drive, Suite 190 Irvine, CA 92606 Tel: 714-371-8782 – 949-346-3431 Email: Glenn.Hemry@imortgage.com Web: www.imortgage.com/glenn.hemry NMLS ID 451075
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imortgage is licensed by the CA Department of Business Oversight, CRMLA 4131040. NMLS ID 174457. Equal Housing Opportunity. All rights reserved. 2017.