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EXECUTIVEAGENT MAGAZINE

CHRIS GORNO Executive Agent of the Month

TM


By Lalaena Gonzalez-Figueroa - Ian Wiant Photographer

and knowledgeable representation. She is candid, establishing a comfortable rapport with each client to establish and maintain open communication. “That’s a priority,” notes Chris. “There are so many intricate components to a transaction; being able to educate and inform my clients effectively is critical to their ability to make the right decisions.” Chris works closely with buyers and sellers to determine those needs, delving into the motivations, goals and expectations of each client to establish a thorough understanding of their unique wants and needs. “Starting off with a good rapport facilitates a more productive and comfortable experience,” she explains. “It’s important that there is a sense of trust, that we’re a good fit for each other.” With a genuine approach and a client-centric focus, it’s not uncommon for Chris to establish an immediate and lasting connection with her clientele.

A

t the heart of her business is a simple, unwavering belief. “There is a solution for everything,” asserts real estate professional Chris Gorno. “Regardless of the challenge that presents itself, there is always a way to handle it with grace and ease.” She is driven by an entrepreneurial spirit and a background in the hospitality industry; the combination provides for a business model that focuses on success, strategy and uncompromising attention to client care. Chris, whose work in resorts, hotels and luxury retail sales had her travel around the country, is dedicated to providing top-notch service throughout the course of every transaction and beyond. “In my previous professions, I focused on enhancing my customer service skills,” she explains. “It became my consistent goal to turn around customers who had less-thanideal experiences. I wanted them to return -with a smile.” By applying that core principal to the foundation of her real estate business, Chris has garnered a thriving base of repeat and referral clients who appreciate her thoughtful

Her commitment to excellence is reflected in every aspect of her real estate business, with particular attention paid to the value of ongoing education and training. “The more I know, the more I can share with my clients,” says Chris, who actively pursues opportunities to build upon her professional repertoire. “I enjoy attending seminars and classes, staying on top of developing cutting-edge technology, trends and changes that will impact the long- and short-term goals of my clients.” Clients like Erika Jensen, a licensed real estate agent, appreciate the depth and breadth of Chris’ knowledge. With 10 years of experience in the industry, Ms. Jensen remarks that her expectations have been consistently met as an investor client. “One of the best things about working with Chris is that any time I ask her for an update on a transaction, she’s personally up to date on the status,” she explains. “Chris is a solid communicator, prompt and responsive, and detail-oriented throughout the course of each transaction, keeping us on track with dates and deadlines.” Adds Ms. Jensen, “With experience in the industry, I know when I’ve met a good agent; Chris has been great to work with.”

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Exceptional Service at Every Turn As a buyer’s agent, Chris specializes in strategic planning designed to position her clients for success. The process starts with education. “I want my buyers ready to go,” she says. “Our consultations are thorough, and my clients become aware of the conditions impacting the market so that they can move quickly when needed.” She acknowledges, “In cases of multiple offers, it’s easy for buyers to get lost in the shuffle. I have implemented systems to prevent this from happening to my buyers.” Her offers are well-packaged, comprehensive and “easy to accept,” remarks Chris, who employs a collegial approach to her business. “I talk to other agents,” she explains. “By connecting with them and establishing an understanding of what their clients want, I’m better able to assist my clients in navigating the transaction.”

When acting as a listing agent, Chris adds value in her ability to effectively price homes, with her exceptional negotiation skills, and through comprehensive advertising and marketing campaigns. “Windermere offers great exposure for our listings, particularly online,” she notes. “As more and more buyers initiate their home searches on the Internet, we’re ensuring that we maximize exposure for our sellers.” Her listings are featured in stunning professional photos and visual tours that capture the distinct essence of each home. “We work with buyers throughout the region, but it’s not uncommon for individuals who are relocating, or international buyers, to purchase homes without ever setting foot inside them. It’s imperative that people have virtual access to our properties.”

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Chris with Greg King Chris’ successful business has earned her the loyalty of a growing client base as well as notable industry accolades. She is a four-time consecutive recipient of San Diego Magazine’s 5-Star Agent Award, which is based on positive feedback from clients as well as industry colleagues. “Those great reviews tell me I’m doing something right,” she muses. “It’s a real honor to consistently earn this prestigious award, and I’m grateful for the opportunity to continue to make a difference.”

door knock together, strategize opportunities to address challenges, and share best practices,” she says. “This keeps us energized and focused on our own long- and short-term goals.” Her innate sense of positivity, Chris reveals, is strengthened by daily affirmations and regularly revisiting her objectives. “When you focus on your vision every day, it’s amazing what can happen,” she says. “I have enjoyed the process of identifying, working toward and achieving my goals!”

Achieving her level of production and accomplishment has taken significant dedication and effort, plus the contributions of an extended team of professionals whose commitment to providing quality care mirrors Chris’. “A great lender makes the difference,” she observes. “I’m fortunate to have a solid group of individuals who assist me with administrative, marketing and customer care. While I’m hands-on in every aspect of my business, that added support allows me to better meet the needs of my clientele.”

Her strength is fortified by Chris’ genuine sense of purpose and her passion for her profession. “I’m here to facilitate a smooth transaction for my clients, to assist them in realizing their dreams,” she says. “That’s an amazing responsibility, and I enjoy the challenge.”

Chris is dedicated to ongoing success, and has cultivated professional relationships with like-minded individuals who empower and motivate each other in their efforts. “We ExecutiveAgent Magazine


CHRIS GORNO

Windermere Real Estate SoCal 300 Carlsbad Village Dr., Ste. 217 Carlsbad, CA 92008 Tel: 619-788-4345 ChrisGorno@gmail.com www.ChrisGorno.com CA BRE # 01499885

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