CHRIS CARPENTER- FIDELITY NATIONAL TITLE

E XECUTIVE AGENT MAGAZINE

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CHRIS CARPENTER Fidelity National Title Group Written by H. K. Wilson

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ccording to Chris Carpenter, Assistant Vice President of Sales at Fidelity National Title Inland Empire, much of the work he does each day goes beyond the scope of title insurance. He considers himself a true partner in his clients’ success. “I’m a connector,” he says. “People come to me when they have a problem with a real estate transaction. Often, it’s not my part of the process, but I know who to go to and how to fix it. From a title insurance standpoint, people know I’ll handle it, and if there’s a problem, I’ll take care of it. But I’m also on their team to help build their business. I take pride in doing a good job for anyone who is relying on me.”

Chris’s career in the real estate sector began more than 13 years ago at a national homebuilder. Following the housing crash, he spent a year working as a sales executive for Xerox. In that short time, Chris became the company’s top salesperson. Chris says he believes his success wasn’t really about being good at sales, but being good at understanding people. “If I know what you want, I don’t need to sell you anything. I can just explain why what I’m offering to you makes sense.”

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Recruited to Fidelity National Title in 2013 on his reputation for sales excellence, Chris says he has found his perfect fit in an organization where integrity and service are paramount. Now the go-to title representative for many of the region’s top-producing Realtors®, Chris is focused on creating value and results.

His relationships with members of his team are integral to Chris’s ability to deliver on these objectives. “When I ask for something, my team knows it’s because I’ve exhausted every other option. So often, I get it. They see I put in the effort, so they work even harder because they know I respect them and know what they do for me. My relationships with my customer service and title unit are what enable me to get more done.”

Clients often come to Chris with challenging problems that others could not solve. It is his ability to get the impossible done that sets him apart from

his competitors. “I’ve gotten a lot of business lately from people who have gone to other title companies and couldn’t get a deal closed. They came to me, and we found a way. The difference is our team. I have people I can go to. If I do the research and find a way to close the deal safely so it makes sense, we can save the deal. It’s shocking the amount of times we’ve been able do it.”

Fidelity National Title makes many proprietary tools available to its real estate partners. Chris says his favorite is FidelityAgent ONE, the industry’s number one closing cost app. “Our net sheet calculator does everything. One feature that I like is that agents can do iBuyer comparisons against places like Zillow that are trying to purchase a client’s home as an investor. The agent can show the seller where all the costs are that they might not be telling them about. The app breaks it all down so the seller can see what they will truly net.”

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A Partner in His Clients’ Success About five years ago, Chris says he went from “not athletic” to a distance runner. He won the Spartan Race at Dodger Stadium in 2018 competing against 8,000 people, and he frequently does a 14-mile run into the mountains after a day’s work. “When I started running, I found parts of me, limits that I never knew. When I’m in that pain place, I tell myself I’m gonna get through it by just putting one more foot in front of the other. Once I push through, I have a new benchmark. Then when I have a bad day, I go back to that moment. Nothing is as hard as that. It’s what I’ve poured into my business. I could go down the easy trail and not have the sense of accomplishment, or go the way of success, which is sometimes the harder road. In my personal life, I love running and competing. It feeds into my business side.”

“They are why I go to work. I work hard to have the time to play with them.”

What stands out most about Chris is his authentic connection with the people he serves. “No matter how big or small the deal, I care because I know there are people behind it. It’s never just another deal. Whether I make money or not, I care that their transaction is successful and that they’re happy.”

Chris also describes himself as a “family guy” who puts “tons of effort and emphasis” into his kids.

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Chris Carpenter Assistant Vice President of Sales Fidelity National Title 451 East Vanderbilt Way #350 San Bernardino, CA 92408 Tel: 760-447-0899 Chris.Carpenter@fnf.com http://www.highdeserttitleteam.com

Chris Carpenter Fidelity National Title Group

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