EXECUTIVE AGENT MAGAZINE-ORANGE COUNTY-APRIL 2020

EXECUTIVEAGENT MAGAZINE

Carl Capitano Executive Agent of the Month

Inside Features Heidi Bailey Dan Tran

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ORANGE COUNTY BRANCH 320 Commerce | Suite 100 | Irvine, CA 92602

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John J. Reed

Mark Martinez

Eric Miller

Branch Manager NMLS-869516

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(949) 398-3655

(562) 682-0746

Ryan Prisco

Alan Cipolletti

Ryan Dabich

Sales Leader

Senior Mortgage Advisor

Senior Mortgage Advisor

(949) 398-3666

(626) 818-1919

(949) 394-1757

(909) 282-4506

Hanh Duong

Therese Franklin

Sales Leader

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(714) 689-9834

Mario Pierce

Senior Mortgage Advisor NMLS-491911

(714) 689-9846

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John Kramer

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Senior Mortgage Advisor

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Thomas Testerman Senior Mortgage Advisor

Senior Mortgage Advisor

Senior Mortgage Advisor

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(949) 769-7582

(949) 521-0039

(415) 312-5668

Senior Mortgage Advisor

(714) 329-8620

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Jim Thiel NMLS-907893

Anila Whitney NMLS-255596

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EXECUTIVE AGENT OF THE MONTH

Carl Capitano COMPASS

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Inside Features

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Heidi Bailey

Dan Tran

Zutila Real Estate

Fidelity National Title ExecutiveAgent Magazine

Orange County - April, 2020 Editorials

E XECUTIVE AGENT

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MAGAZINE

Why You Need to Stop Worrying About Failing -Shawn Anchor

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Fred Arrias Executive Publisher PO Box 73384 San Clemente, CA 92673 Ph: (949) 297-8323 Fax: (949) 266-8757 Fred@ExecutiveAgentMagazine.com www.ExecutiveAgentMagazine.com

ADVERTISERS’ INDEX 3 Ways to Focus on Less DOING and More BEING -Simon T. Bailey

City of Hope..........................................................34 Finance of America Mortgage.........................2 & 25

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Kinecta Federal Credit Union................................15 Michelle Fairless Photography..............................23 NAHREP...........................................................................28

The Genius of Teamwork -Patricia Fripp

PWR...................................................................................14

The Termite Guy......................................................3

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Ticor Title Company...................................................36 VAREP.....................................................................29

The Keys to Positive Change -Leslie Hamel

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Photography: iPhotography Studio, Michelle Fairless Photography, Rob Paino Graphic Designer: Garon T. Arrias Editorial Manager: Trudy Van Writers: Ben Angel, John Boe, Haley Freeman, Jim Rohn, Walter Sanford, Dirk Zeller, Zig Ziglar Craig Harrison, Simma Lieberman, Chris Widener © Copyright 2020 Executive Agent Magazine. All rights reserved.

Reproduction in whole or in part without written permission is prohibited. Although every precaution is taken to ensure accuracy of published materials, Executive Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

Wherever You Are, Be There -Jim Rohn

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MAGAZINE

Heidi Bailey Written by H. K. Wilson

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ealtor® Heidi Bailey believes it’s possible to change the world — but you can’t do it just by talking about it.

This Orange County native grew up on the waves of Huntington Beach, a surfer girl and junior lifeguard who loved SoCal’s sun and sand. She enjoyed a successful first career with Estee Lauder Companies, where she worked her way up from retail beauty advisor to regional marketing director.

Through the years, she oversaw sales teams and numerous product lines in markets from coast to coast, and was ultimately responsible for more than $63 million in revenue. When the company restructured a few years ago, Heidi found herself at a professional crossroads. That’s when she engaged her longtime desire to work in real estate, where she has applied the same drive, professionalism and customer service that caused her to excel in the retail sector.

Now, at boutique agency Zutila Real Estate in Irvine, Heidi has found her professional niche among likeminded agents who share her belief in client advocacy and enhanced relationships. Under the banner, “Find Your Space,” she is part of a seasoned team of four Realtors® whom she says not only complement each other, but complete each other. “Our team leader, Norb Kohler, isn’t just a sales person; he cares about people,” Heidi says. “It grabbed me the first time we talked. He said, ‘You just don’t know what someone is going through. We’re not just here to sell houses, real estate is about building relationships and caring about people.’ He had me at ‘caring about people.’

He’s great at mentoring and leading, and he is super savvy when it comes to the business itself. Jon, our Marketing Master handles our back office and knows all of our CRM systems, Stormy is our listing agent and I’m the buyers’ agent. I love helping people find their homes and writing up offers. I enjoy talking to them about what that number should be like and dealing with the mortgage companies. It’s the perfect role for me.”

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Changing the World — One Homeowner at a Time As a caring professional, Heidi takes the time to listen and gather the information that will help her guide her clients to the properties that match their circumstances and goals. “I get as much information as I can and let them guide me. But I’m also listening for things they may not have thought of. If they have two kids, they may not know they don’t want a corner lot. I know there is a huge difference between selling houses and selling lipstick. You don’t get to change your mind and take it back if you’re not satisfied. This may be the only home purchase of someone’s life, and I want my customers to have their hearts there and be happy.”

Heidi also demonstrates a sense of

Heidi’s other big love in her life is family. Her daughter and 3-year-old grandson live in Seattle, where Heidi visits faithfully. “I’m afraid my grandson will forget all about me if I don’t, so I also FaceTime with him every night before he goes to bed.”

As a natural leader who has achieved success in two careers, Heidi is an inspiration to her clients and colleagues. “I want men and women to know that you can do whatever you want to do if you stay in action. A lot of people who try real estate as a career don’t make it, just like there are a lot of people who think they can’t own a home. You have to be willing to take risks and do the thing that makes you super uncomfortable. Believe in yourself and never give up on your dreams.”

urgency that makes her clients feel that their needs will always be met. “If they call, I answer, and if they want to go see something, I clear my calendar,” she says. “I maintain flexibility, so I’m

Heidi Bailey Zutila Real Estate 36 Discovery, Irvine, CA 92604 Tel: 949-763-0930 Email: Baileyheidi21@yahoo.com Web: www.Heidibaley.buysocal.homes.com Web: www.zutila.com DRE # 02086609

always available when they need me.”

Heidi lives by the motto, “Attitudes are contagious — is yours worth catching?”. Maintaining the energy and positivity she brings to her real estate practice requires mindful self care. She attends regular spiritual retreats, and she pays her positivity forward by mentoring other women. “My attitude is not good if I’m not filling myself up first. I have a ritual every morning where I spend at least 30 minutes in prayer, meditation and journaling so I can get centered with myself, and then I’m ready to go for the day. I believe you can make a difference in the world one person at a time.”

Heidi also enjoys pilates and yoga, and she still loves getting out on the water at every opportunity.

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3 Ways to Focus on Less DOING and More BEING

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urpose has become a loaded word. A lot of the writing and advice about finding your purpose gives you so many things to do: complete this exercise, make this list, seek this project.

What I’ve discovered is that people are just exhausted from doing more things and not getting the results.

When it comes to finding—and more importantly living into—your purpose, you’ll need to focus on less DOING, more BEING. It’s easy to start with do. In the world we live in today, there’s no shortage of tasks, committees and projects to choose from. On top of that, there are so many books, articles and podcasts out there (like this one), pulling us in different directions of doing. We think if we do all of these things now, we can be something else later.

I am finding that is not the case. More and more adults are reaching the ages of 60 and 70 years of age, and they’re realizing: I never became the person I thought I would be after doing all of those things.

I’ve had to learn this lesson myself. As a father, I’ve realized my success as a parent is just as much about me being with my children as it is doing things for them. Being present in a conversation, for example, will lead to more purposeful parenting than reaching into my pockets.

The same is true in business. If you want to build a meaningful career that will stretch far into the future, you’ll need to flip the script and look inward before you turn outward.

Start with be. It starts with getting quiet and assessing: Who am I as a being? What does it feel like to be me in the micro moments of life? What is left when you strip away the titles and social constructs that define my understanding of myself?

Be together. Embed yourself in a circle of friends and family who get you, celebrate you and honor your journey. So often, we fail to stop and acknowledge the sweetness of simply being with others who lift us up and enrich our lives. Who you decide to be with on a regular basis will shape you to your core, so seek other beings who want to be more, and do less.

Be open. When it comes to living with purpose, you need a surround sound of feedback. It’s not all about meditation and collaboration. You’ll also want to find “no” people who will push against the grain, go the opposite way and stretch your thinking. Be open to the feedback that doesn’t make you feel good, but it will make you better.

Fulfilling your purpose isn’t about crafting the perfect sentence that reflects your values or goals. It’s about getting connected to what is truly meaningful to you and letting that guide everything you do.

Seek being before doing—not the other way around.

Simon T. Bailey is an international speaker, writer and personal transformation strategist. He is the author of Shift Your Brilliance: Harness the Power of You, Inc., and Be the SPARK: Five Platinum Service Principles for Creating Customers for Life. When he’s not working, he enjoys rooting for the Buffalo Bills (his hometown team).

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E XECUTIVE AGENT

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MAGAZINE

Written by H. K. Wilson

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here is a reason that Dan Tran, Assistant Vice President at Fidelity National Title, is known as “Title Man Dan, The Choice of Top Producers.”

With more than 15 years’ experience in the industry and the backing of a company that has been number one with high-volume producers in the resale market for 21 years in a row, Dan has the resources and know-how to help Realtors® and their clients navigate a successful transaction.

After graduating from Azusa Pacific University with his bachelor’s degree in business, Dan obtained an internship at a title company. His drive and professionalism was quickly rewarded with a sales position, and he has been on an upward career trajectory ever since.

Motivated by a desire to continue growing as a professional, Dan joined Fidelity National Title in 2018. “I love it,” he says. “I now work for the number one title company in the market, where I have a sales manager that is training and developing me. I’ve been doing this for 15 years, but it’s great to be in an environment where I can still grow and elevate my business. It’s exactly what I needed.”

understand the level of service that is expected by top producers, and I will deliver that.”

Dan has helped his clients close hundreds of millions of dollars in transactions, from short sales to traditional sales. Among the many notable Realtors® who trust him with their title insurance needs is the number one Zillow agent in Southern California.

“When people ask why they should work with me, I hope my reputation speaks for itself,” he says. “I

One colleague affirmed, “Dan is very professional and does a great job whenever I need his services or requests for business. He has great follow up and is very timely to get back to me ASAP. Thank you Title man Dan Tran for always being available to help me for anything I need.”

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The Choice of Top Producers At Fidelity, Dan has the tools and infrastructure that are needed to back up high-volume demand.

“We know what clients who produce a lot of business expect, and we exceed it. Working with Fidelity protects them from liability because we have the market share and the financial stability to back up our work. Our clientele that does 100-plus transactions a month uses us for a reason.”

Dan also has a strong team standing behind him, from his virtual assistant, Denise, who takes care of details behind the scenes so he can be everywhere his clients are, to his title officer, Vickie, and her staff of four.

Further, Fidelity offers a whole repertoire of exclusive tools designed to support real estate professionals and help them close more business.

“Total Farm is a tool for Realtors® to help them strategically market their neighborhoods better.

They are able to find out which homes are more likely to sell, and it gives property information based on the criteria their clients are looking for. They can input their fields, and it populates their farm area with client-specific information. We also have customer service after hours and on weekends.

At 5:30, all the title companies are closed. We still have customer service open to help our clients. We understand that real estate is not an 8 to 5 job.”

Dan is also a go-to for top producers because he is always available. In fact, he is so available that he answered the phone as he was walking into the labor room while his wife was delivering their first baby. He recalls, “My client called, and I answered the phone. I told her my wife was having a baby, and she asked me why I picked up the phone. I said, because you called! We still work together to this day, and we joke about it. That’s an extreme

example, but the bottom line is, clients usually call because they really need something. It’s amazing how often you call a real estate professional and they don’t even pick up the phone, or their voice mail is full. It’s one of the biggest differentiators in our field.”

Dan and his wife, Grace Ann, have been married for 15 years. Their daughters are Grace Mai and Emily Grace. They are currently fostering a baby girl, Penelope, and upon adoption, they plan to give her the name Penelope Grace. Life at home centers around faith and family, and Dan is the head coach for his girls’ volleyball and basketball teams. Somehow, he also finds time to give back to his profession as president of the San Gabriel Valley chapter of the National Association of Hispanic Real Estate Professionals (NAHREP).

“Only three title reps have ever been president. I’m Vietnamese, but the joke is that since my wife is Hispanic, I’m grandfathered in,” he laughs.

Dan says he’s just an ordinary guy with super extraordinary goals, and his daily mantra is, “Make great things happen.” “Whether it’s something big or small, it’s my motivation. I have a passion for what I do, and I know that the clients I work with also have a passion for helping homeowners attain the American Dream. I take great pleasure in that.

Even though I’m behind the scenes, I love knowing I’m a part of it.”

Dan Tran Fidelity National Title 3760 Kilroy Airport Way Long Beach, CA 90806 Tel: 626-705-5454 Email: Titlemandan@yahoo.com Web: http://www.titlemandan.com

ExecutiveAgent Magazine

The Keys to Positive Change

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ExecutiveAgent Magazine

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s there an area of your life you’d like to improve?

Do you wish for more loving relation-ships? Less stress? More time? More money? Better health?

Someone to share life with?

Some people call these longings “divine discontent.” We seem to be programmed to wish for more, no matter how much we have. The blessing in our discontent is that it forces us to think about how we might change things.

Usually, our early attempts focus on changing other people (if only he/she would…) or changing our circumstances. In time, however, we learn that trying to change others is a waste of energy – it simply can’t be done. And many of us learn the hard way that even when we decide to change our circumstances and leave what’s causing the pain behind, things turn out much the same with the new love interest, job, or home.

Another trap is getting caught up in self-improvement and goal setting. This kind of wishful thinking promises everything will be great if we just lose those 10 pounds, get the degree or promotion, or move into a more expensive house. Even though these accomplishments are commendable, we find they still don’t satisfy for long.

When all these strategies inevitably fail, some people simply resign themselves to the situation (that’s just the way life is), some fall into depression (is that all there is?), while others use drugs or alcohol to numb the pain. On the other hand, there are those who are lucky enough to experience some kind of crisis – an accident, illness, or serious addiction – that forces them to finally understand that meaningful change can only come from within.

According to Louise Hay, the world renowned, bestselling author of over 18 books on this subject, there are two simple keys to personal positive change: selfapproval and self-acceptance.

Sounds simple enough but, for me, learning to accept and approve of myself took a lot of work. Even as a child I had a hard time understanding the commandment to “love your neighbor as yourself.” Even at an early age, my experience was that I loved other

people better than myself. (In the popular psychology of the 1970s, this used to be described as a You’re Okay, I’m Not Okay worldview.) Anyway, common sense told me if I were to treat others as I did myself, they’d all move as far away as they could, as fast as they could.

I was ready for Louise’s advice when I read her best-known title, You Can Heal Your Life, and started to practice catching and correcting the negative selftalk that went on in my head all day, every day.

Do you know that voice? It’s the one that says things like: You’re not smart enough; you don’t deserve that; you look awful; you’re lazy; and you should lose weight.

As I practiced changing these negatives to positive statements, I found I had a better, brighter attitude about life. By countering those thoughts with positives like: I can figure it out; I’m deserving of everything my heart desires, I look wonderful; and I could lose weight, my growing sense of self-acceptance told me I was finally onto something that could make a difference. And it was so simple.

Why not try this yourself? Just experiment with it for a week. It certainly couldn’t hurt and it may help a lot.

To get the most out of the exercise, start by writing a brief summary of how you’ve been feeling and list the negative messages you are conscious of telling yourself each day. At the end of your experiment, summarize how you feel, what you’ve learned, and the new positive messages you are practicing.

It is through small steps like these that we quiet “divine discontent” and learn to love and accept ourselves exactly as we are.

Leslie Hamel, a certified Louise Hay Workshop Leader, is a business and personal effectiveness coach who also offers Body Wisdom Workshops based on the philosophy of Heather Williams, HWM. For information about Leslie’s workshops, please contact the Frog Pond Group at 800-704-FROG (3764) or email Susie@frogpondgroup.com; http:// www.frogpondgroup.com.

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OUR MISSION P W R’S MI SSI ON To remain the preeminent real estate association in UPHOLDING PROFESSIONAL

STANDARDS, PROVIDING VALUABLE EDUCATION, and PROTECTING PROPERTY RIGHTS through political advocacy for our REALTOR® members and the public.

To Learn More About the Pacific West Association of REALTORS®, Please contact Lalaine Castillo at lalainec@pwr.net.

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Nomination Form Nominate a fellow REALTORÂŽ to be featured in one of our feature stories; on the cover as Executive Agent of the Month, or as a special feature story. All candidates must be nominated by a real estate professional. The selection process includes a questionnaire, personal interview, reference check and final approval by the Advisory Council. Candidates are evaluated based upon professionalism, length of service and uniqueness of story, as well as industry and community involvement.

I Nominate: Name_______________________________ Company___________________________ Address____________________________ _____________________________________ City, State, Zip_____________________ _____________________________________ Phone______________________________ Email_______________________________ Submitted By: Fax/Email nomination to: Executive Agent Magazine PO Box 73384 San Clemente, CA 92673 Fax: 949.266.8757 Email: Fred@ExecutiveAgentMagazine.com Tel: 949.297.8323

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Cover Story

Carl Capitano Executive Agent of the Month

ExecutiveAgent Magazine

Carl Capitano A Promise of Excellence Written by H. K. Wilson - Photography by Michelle Fairless

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or award-winning Realtor® Carl Capitano at COMPASS in Huntington Beach, excellence isn’t just something to strive for, it’s a promise.

Carl has 30 years’ experience in the housing sector as a licensed Realtor® and over 18 years as a general contractor. Consistently ranked among the top 100 agents in the U.S. for over 10 years, he recently placed number five out of all U.S. agents at an internationally recognized brokerage. In 2019, Carl brought his top-producing team to COMPASS, and together, they are making every transaction a world-class experience with peerless real estate representation and a full repertoire of home repair, staging

and marketing services.

Carl’s team of powerhouse agents includes Carolyn Woodley, Virginia (Ginny) Collins, Priscilla Nouri, Matthew Stephen, Lesley Teasley, and his sons, Alec and Brayden Capitano — making this a family enterprise.

“Never in my wildest dreams did I think I’d be working with my kids! Alec is a triple CFI-rated helicopter pilot and instructor, and he was 18 when he first got his license.

He has been working with Channel 7 news and other media, and he just joined our team full time. He’s very disciplined and organized in everything he does, and he’s a great asset to us.”

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Brayden has been working with the team for two years. Like his father, he is a talented photographer with an eye for aesthetic presentation. “He has taken us to a new level for photography and videography production and pushed us to compete with the best photographers in the industry. We just did a listing in Laguna Niguel.

Another prominent agent had the listing for a year with not one offer. We told the owner we thought the photos could be improved on. The property sold in two weeks for $800,000 over asking. CNBC also recently bought the rights to a video Brayden produced to put on national television.�

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In recent years, Carl has found his niche taking listing others can’t sell, turning every one of them around quickly and without reducing prices. “I just took a listing in Balboa on the water. It was a distressed divorce sale, and the property needed work. The client asked me to sell it at $3 million, but I said, ‘I can’t do it.’ I put in $35,000 of my own money and sold it for $4.5 million. Most agents look for deals like this to flip, but I’m done with investors. I don’t want to cheat my sellers. I’d rather help them get top dollar for their home.

There were a billion dollars in expired listings in Orange County in the last 90 days. Some were overpriced, but a huge percentage have just been taken advantage of by bad agents. I want to grow my team so we can make a true difference in our community.”

Carl engages both clients and community with a true heart

of service. He says that putting the best interests of others first is the real key to success. He grew up hearing his mother tell her childhood story about sitting on the counter of her parents’ store when she was only 4 years old. “There had been no business all day,” Carl recalls. “We’re a Catholic family, and that day, the Carmelite sisters came into the store and asked for a donation. Her mom, my grandmother, opened the register and gave them everything in it. Within an hour, the store was packed with people. My mom dedicated her life to volunteering with the Carmelite sisters, and from her story, I learned that when you give freely from the heart, people give freely to you. When you do things right, it comes back. That’s why I sleep well at night. I always try to help people. I never look at the dollars; it’s about how much I can help somebody. That philosophy is a lot of what makes us different.”

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In honor of his mother’s legacy, Carl continues to support the Carmelite sisters today. He is currently raising $20 million to build a new convent. In addition, he and his team give a portion of every transaction to the Children’s Miracle Network. “To be on my team, you have to do at least one act of kindness each month. It doesn’t matter what it is. It could be something as simple as holding the door open for someone. But with 10 people on my team, plus me, that’s a lot of good being put out into the world.

My goal is to help everybody I can before I die.”

Carl has been featured on numerous television shows, including HGTV’s “Selling L.A” and CNBC’s “Listing Impossible.” With his bigger-than-life personality and award-winning team, it’s no surprise that Carl has two

more shows in the works. One will showcase Carl and his team as they demonstrate their expertise and share DIY tips for improving and staging homes in OC. The other will feature Carl as he travels the globe and connects his billionaire friends with meaningful causes. The first episode will feature the Carmelite sisters. “It’s my passion project. I want to go to wealthy individuals and connect them with opportunities to do good around the world.”

Carl doesn’t just deliver excellence; he delivers excellence seasoned with character. “We’re a family team that cares about the people we serve. We will literally do everything in our power to maximize their profits, and when we help people, we help causes, because we donate. It’s a win-win all the way around.”

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CARL CAPITANO COMPASS 303 3rd Street #200 Huntington Beach, CA 92648 Tel: 714-625-8767 - Email: carl@carlcapitano.com Web: www.CarlCapitano.com - DRE # 01078792 ExecutiveAgent Magazine

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Wherever You Are, Be There......

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ExecutiveAgent Magazine

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nce we master the art of being, we open the door to a lifetime of happiness.

thing from the day. We are everywhere at any given moment in time except living in that moment in time.

One of the major reasons why we fail to find happiness or to create unique lifestyle is because we have not yet mastered the art of being.

Lifestyle is learning to be wherever you are. It is developing a unique focus on the current moment, and drawing from it all of the substance and wealth of experience and emotions that it has to offer. Lifestyle is taking time to watch a sunset. Lifestyle is listening to silence. Lifestyle is capturing each moment so that it becomes a new part of what we are and of what we are in the process of becoming. Lifestyle is not something we do; it is something we experience. And until we learn to be there, we will never master the art of living well.

While we are home our thoughts are still absorbed with solving the challenges we face at the office. And when we are at the office we find ourselves worrying about problems at home.

We go through the day without really listening to what others are saying to us. We may be hearing the words, but we aren’t absorbing the message.

As we go through the day we find ourselves focusing on past experiences or future possibilities. We are so involved in yesterday and tomorrow that we never even notice that today is slipping by.

Jim Rohn was a leading author, speaker and business lecturer. He is the author of 7 Strategies for Wealth & Happiness: Power Ideas from America’s Foremost Business Philosopher , among other fantastic books and audio programs.

We go through the day rather than getting someExecutiveAgent Magazine

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HELPING MILITARY & VETERAN

FAMILIES REALIZE THE

AMERICAN DREAM! 2,600 + VETERANS

EDUCATED ABOUT HOMEOWNERSHIP

1,500 + FAMILIES

WHO WE ARE Established in 2011, the USA Homeownership Foundation, Inc. DBA Veterans Association of Real Estate Professionals (VAREP), is a nonprofit 501(c)(3) organization dedicated to increasing sustainable homeownership, financial-literacy education, VA loan awareness, and economic opportunity for the active-military and veteran communities.

WERE HELPED THROUGH VAREP CARES

750 VETERANS PLACED IN HOMES THROUGH OUR PROGRAMS

119 HOUSING SUMMITS TO EMPOWER VETERAN HOMEOWNERSHIP

WHO CAN JOIN? Any individual regardless if you have served or not. VAREP and its members represent and work within all sectors of the real estate, housing and financial services industries...

WE WANT YOU!

OUR FIVE POINT PLAN 1. Homeownership Advocacy – Advocate nationally to develop programs that reduce barriers to homeownership in the military and veteran communities.

2. Community Outreach – Foster responsible homeownership in the military and veteran communities by providing housing education and counseling services.

3. Professional Membership – Provide a place where real estate and financial service professionals can share ideas, get educated, and be empowered to better serve the real estate needs of service members, veterans, and their families.

4. Veteran Job Creation – Provide employment opportunities through posting on our military and veteran job board. We are also working on creating awareness among companies to include veteran-owned businesses in their supplier diversity program.

5. Affordable Housing – Provide affordable home buying opportunities for veterans and service members who have gone through VAREP’s homeownership education counseling services.

info@VAREP.net | w w w .VAR EP. n e t | 951-444-7363 VAREP IS A 501.C.3 NON-PROFIT ORGANIZATION AND YOUR CONTRIBUTION IS TAX DEDUCTIBLE. USA HOMEOWNERSHIP DBA VETERANS ASSOCIATION OF REAL ESTATE PROFESSIONALS TAX ID: 45-2458485

Why You Need to Stop Worrying About Failing

D

o you know what “icing the kicker” means? In football, when a kicker is preparing to make a potential game-winning field goal, the opposing coach will often call a timeout right before the ball is snapped.

The thinking behind this strategy is that a last-second timeout will distract the kicker and disrupt his rhythm.

The problem is, it doesn’t really work. According to the sports research book Scorecasting by economist Tobias Moskowitz and Sports Illustrated writer L. Jon Wertheim, an iced NFL kicker makes the field goal 77.5 percent of the time in the last 15 seconds of the half or overtime.

If the opponent does not call a timeout, the field goal is made only 75.4 percent of the time. Icing the kicker only increases his chances of scoring!

So why do coaches do it? Because they feel that doing something is better than doing nothing at all. This is an example of how the fear of making a mistake can distort our decision-making and lead to an even worse mistake.

Whether you’re lining up a 55-yard field goal, starting a new business or preparing to pivot in your life or career, it’s natural to be afraid of failure. The key is to ensure that

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your fear of failure is in proportion with the odds of the worst-case scenario actually happening.

Our worries should be directly proportional to the possibility of the event. If there’s a .00001 chance of a stock market crash today, I won’t spend 99 percent of my time worrying about it. Whenever I find myself stressed about negative prophecies, I stop and ask two questions: 1. How often has this negative event happened to me before?

2. How often does this negative event happen to people in my situation?

By simply reminding myself of the unlikelihood of what I fear actually happening, my brain focuses on preparing for success.

Shawn Achor is a Harvard-trained researcher and bestselling author of The Happiness Advantage and Before Happiness. Get a daily dose of happy at Shawn’s Facebook page.

ExecutiveAgent Magazine

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f o s u i n e k G r e o h w T m a Te

rue teamwork is the rarest, most exhilarating, and most productive human activity possible.

Every business wants to harness this incredible energy, but achieving such a level of motivation and spirit is not always easy.

T

and resolve to work together in ways we may never have done before. We may even need to cooperate with the competition. Think of all the mergers and acquisitions in the past few years. Your number one competitor today could be your partner tomorrow.

A team is not just a group of individuals who work at the same location or have the same logo on their business card. A real team is made up of people who may be unequal in experience, talent, or education, but who are equal in their commitment to working together to achieve the goals and good of the organization, each other and their customers.

Futurist Bob Treadway CSP, from Littleton, Colorado often gives the Mensa IQ Test to participants in his seminars. He has found that many “average” people, when working as a team, test at “genius” level or higher. Participants contribute in different ways. Some brainstorm. Some work alone and then report back to the group. Treadway finds that a team “becomes a genius when everyone works together.” Treadway also noticed that when a team is working at optimal performance, it is hard to know who the leader is. In other words, the team runs the team.

If we are going to be successful, we can no longer look at our organizations as departments, divisions, or branch offices. We must look at the bigger picture

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ExecutiveAgent Magazine

Such teamwork doesn’t happen by accident. It requires commitment and effort, a willingness to accept the uniqueness of others, and an appreciation of diversity. We build teams in our companies the same way we build relationships with our friends and coworkers. High-functioning teams establish us and our companies as reliable, internally and externally.

We then project this image to our customers, vendors, competitors, and communities.

With downsizing and restructuring, many managers today are responsible for as many as 250 people.

More than ever, these managers need to build responsible and committed team members if they want the best performance from them. But how do they go about it?

A very dynamic, productive example was the team led by Mike Powell, when a senior scientist at Genentech. Because of its past successes, his ten-person team was given the most important assignments. I asked Mike how he managed to keep his people highly motivated in an environment with long hours and a great deal of frustration.

“I keep them happy,” he said. Now, every manager wants to do this, so I pressed Mike for details. “Ten years ago,” he continued, “I told team members only what I thought each needed to know. Now I tell everyone everything. It may slow them down a bit while they are filtering through all the information, but

they get the big picture. Then they can then decide what it is they need to know and do.”

He added, “I also gave them lots of positive feedback via email and voice mail. One group at Genentech lost their leader, but they stayed incredibly productive. I left a voice-mail message for one of them, saying ‘Everyone in the company is talking about how well you all are doing.’ They were really effective as a team and appreciated knowing it.”

Building a real team gets real results, but it can’t be done with slogans and directives. Ed Stair, Senior Vice President at Gap talks about ‘Gap Heroes,’ everyone who uses innovation to find ideas to save money or improve productivity. Start by respecting each person’s individual contribution, showing appreciation, exciting them about their possibilities for achievement, and sharing with them that their group effort has the potential for real genius. Good luck!

Patricia Fripp, CSP,CPAE is a professional speaker on Change, Teamwork, Customer Service, Promoting Business, and Communication Skills. She is the author of Get What You Want! And, a Past-President of the National Speakers Association. For information about Patricia’s Keynote presentations, please contact The Frog Pond Group at 800-704-FROG (3764) or email susie@frogpondgroup.com; http://www.frogpondgroup.com.

ExecutiveAgent Magazine

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Our bone marrow transplant reunion is now standing room only.

Each year, City of Hope invites bone marrow transplant recipients and their families to attend the “Celebration of Life” event. It’s a joyous time during which survivors of blood cancers such as lymphoma, leukemia and myeloma embrace their health, their life and each other. It began more than 35 years ago when City of Hope created what is now one of the largest and most successful bone marrow transplant programs in the world. In fact, we’ve completed over 11,000 transplants and, according to national reports, our outcomes are among the best in the nation. The goal of curing cancer isn’t just something we work at. It’s what we live for.

If you have cancer, make us your first call. Or ask your doctor for a referral. We accept most insurance.

800-826-HOPE

COH-0726_BMT_Hem_fp_4c_ExecAgt.indd 1

WE LIVE TO CURE CANCER. Science saving lives. cityofhope.org/bmt

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