APRIL 2016 N. ORANGE COUNTY

EXECUTIVEAGENT MAGAZINE

Inside Features: Alex Duarte First Team Real Estate

KIMBERLY REHNQUIST & VICKIE MELIN Executive Agents of the Month

Maggie McIntee Keller Williams Realty Steve Mino Coldwell Banker Beachside Anne Marie Reggie Keller Williams Coastal

TM

NEWPORT BEACH

3501 Jamboree | Suite 200 | Newport Beach, CA 92660

BUILD A PARTNERSHIP WITH A DIRECT LENDER THAT OFFERS EXCEPTIONAL SERVICE.

MIKE CALVERT

JOHN J. REED Branch Manager NMLS-869516

Sales Manager NMLS-508732

(949) 398-3655

(949) 633-8089

ALAN CIPOLLETTI

Senior Mortgage Originator NMLS-653005

Senior Mortgage Originator NMLS-816387

ROBERT FAIR

RODNEY FELIPE

(949) 394-1757

(714) 566-5400

(714) 227-5032

BARRY DAVID KREVOY

MARK MARTINEZ

LYNN NELSON

(949) 735-4009

(714) 863-8470

(714) 412-8608

JEFF SHORTLEY

JAMES THEEL

JIM THIEL

(949) 291-9273

(949) 294-8177

(949) 521-0039

Senior Mortgage Originator NMLS-923896

Senior Mortgage Originator NMLS-1441083

Senior Mortgage Originator NMLS-302745

Senior Mortgage Originator NMLS – 891331

Senior Mortgage Originator NMLS-487714

Senior Mortgage Originator NMLS-653022

Senior Mortgage Originator NMLS-907893

WE OFFER IN-HOUSE AGENT MARKETING SUPPORT PROVIDING THE FOLLOWING SERVICES: POSTCARDS | FLYERS | VIDEO | PHOTOGRAPHY ©2016 Finance of America Mortgage LLC | Equal Housing Lender | NMLS 1071 | Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act.

Executive Agents of the Month

24 19 Kimberly Rehnquist & Vickie Melin REDFIN

Professional Profiles

30

4

6

14

34

Alex Duarte

Maggie McIntee

Steve Mino

Anne Marie Reggie

First Team Real Estate

Keller Williams Realty

Coldwell Banker Beachside

Keller Williams Coastal

ExecutiveAgent Magazine

April, 2016 - N. Orange County Editorials

E XECUTIVE AGENT

TM

MAGAZINE

Fred Arrias Executive Publisher PO Box 73384 San Clemente, CA 92673 Ph: (949) 366-3349 Fax: (949) 266-8757 Fred@eamag.net www.EAMag.net

16

Charisma: -Tony Alessandra

8

Are You A Bridge Builder?

-John Boe ADVERTISERS’ INDEX City of Hope..........................................................38

26

Finance of America Mortgage...........................2

See The Winning -Joel Boggess

Guaranteed Rate...................................................9 i Photography Studio.............................................25 Kinecta Federal Credit Union...............................13

28

Why A Positive Attitude Is Best For You -German Calvo

PWAOR...................................................................12 The Termite Guy......................................................3 Ticor Title Company...................................................40 Wells Fargo Home Loans.............................................39

36

Service With A Smile -Dave Ramsey

Photography: i Photography Studio, Ian Wiant, Rob Paino Graphic Designer: Garon T. Arrias Editorial Manager: Trudy Van Writers: Lalaena Gonzalez–Figueroa, Shannon Hartsoe, Haley Freeman, Julie Brown

10

Being Fruitful -Jim Rohn

© Copyright 2016 Executive Agent Magazine. All rights reserved.

Reproduction in whole or in part without written permission is prohibited. Although every precaution is taken to ensure accuracy of published materials, Executive Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

32

Yesterday’s Impossibles -Zig Ziglar

ExecutiveAgent Magazine

5

E XECUTIVE AGENT

Written by Haley Freeman

TM

MAGAZINE

Maggie McIntee

M

aggie McIntee is a savvy real estate advisor and master negotiator, as well as a creative thinker with an eye for design. Through many highs and lows, Maggie has embraced changes in markets and technology, and revised her business approach to fit the needs of her individual clients. In addition to helping clients with

the purchase and sale of resale properties, her experience spans the executive management and marketing of new home communities and the liquidation of bank-owned assets. She proves that adaptability leads to success and longevity in real estate.

ExecutiveAgent Magazine

Maggie spent her first few years in real estate as a resale agent, but when the market softened, she transitioned to new home sales. A talented and ambitious professional, she worked her way up from marketing coordinator to vice president of marketing at K. Hovanian Homes, where she ultimately directed a large marketing team and a multimillion dollar budget. When the market cycled again, she decided to return to resale. That’s when she joined Fred Stepanian and his full-service team of top-producing agents. “I have observed many agents over a 30-year period,” Maggie says, “and there are varieties of ethics and standards. But Fred is at the top. It’s no wonder he’s as successful as he is. He and his wife, Esther, have done an excellent job building this team of professionals. It’s an honor to work with such knowledgeable and ethical people.”

The Stepanian team provides the marketing and transactional support that frees Maggie to do what she does best: expertly guide her clients through the purchase or sale of their home. The team also works in unison with select industry partners who help to facilitate seamless transactions. “Barry Krevoy at Finance of America is our preferred lender. I love working with him. He’s very attentive to buyers’ needs and has a firm knowledge of finance and the direction rates are heading.”

Since clients have many choices when they are looking for a real estate agent, Maggie encourages people to find an agent who fits their personality and communication style. “Everybody is unique and wants an experience that is unique to them. A good agent has to be a chameleon to figure out what is important to each person and give them the level of service they’re looking for. For some, communication is number one. They want someone to answer their phone and return emails right away. For others, they’re looking for someone with the negotiation skills to get them the best price. The best agents are those who can conform to the needs of the individual.”

Maggie’s diverse experience means she can offer clients a fresh perspective on real estate. Having been involved in the planning of nearly 50 communities from raw land to build-out, she has a unique grasp of how a home came to be in the first place. She can identify architectural trends and building techniques, and help clients understand exactly what they are buying. “I definitely know the plusses and minuses of buying a new home versus resale. Some people are willing to pay more in order to buy new and have more choices, like preferred lots, interiors and upgrades. With resale, somebody else has already made those choices, but things like location or taxes may be bigger concerns. I have the knowledge to help people sort out their priorities and analyze the market.”

Being adaptable also means being a problem solver.

When challenges arise, Maggie is ready with solutions and acts quickly to put her clients at ease. “Working with people on a real estate transaction is complex. You’re touching their money during one of the biggest investments of their life. It’s sensitive, and they have to be able to trust you and believe you are on their side.” In a fast-paced and ever-changing market, Maggie’s authentic ability to identify and adapt to the needs of her clients continues to earn her their trust and respect. Her ongoing passion for real estate inspires her to keep learning, so that she always has something new to offer. She is a master at her craft, able to design a real estate experience that is the perfect fit for each unique client.

Maggie eschews what she calls the “fast food environment” that is so prevalent in today’s real estate climate, where technology has spurred agents to short cut service in order to get deals into escrow as quickly as possible. While she is very comfortable using the tools that make transactions more efficient, she is also a professional who gives every client the time and attention they deserve. “I like to sit down and go over a contract so my clients understand exactly what their commitments are. I want them to go in with their eyes open, instead of saying in retrospect that they wish they had done things differently.”

Maggie McIntee Stepanian Group, Keller Williams Realty 4010 Barranca Parkway, Suite 100 Irvine, CA 92604 Tel: 714-709-6091 Email: MaggieMcIntee@gmail.com Web: www.fredandesther.com CalBRE # 01861336

ExecutiveAgent Magazine

EA

Are You A Bridge

Builder?

W

hen you get right down to it, there are really only two types of people in this world, those who build bridges and those who do not. Are you a bridge builder? You very well may be and not even know it.

Bridge builders are team players and go out of their way to render support and encouragement to people they meet along the road of life. They truly understand the power of a well-timed kind word and the importance of sincere appreciation.

Bridge builders make outstanding mentors because of their eagerness to share and nurture. They are terrific role models and leaders in every sense of the word. Bridge builders unselfishly invest their time and energy helping others to reach their full potential. Bridge builders are always quick to praise people who have mentored them on their journey. They are extremely grateful that someone recognized their talent and helped them develop their potential.

Bridge builders help others not for personal gain or credit, but simply because it is the right thing to do. They do not build bridges for the sake of mere recognition; they build because it is in their very nature to do so. Bridge builders care more than others think is wise, risk more than others think is safe and expect more than others believe is possible!

If you are a bridge builder congratulations, the world is a much better place because of the difference you make in the lives of others. How many bridges have you built lately?

came at the evening cold and gray, to a chasm vast and deep and wide.

The old man crossed in the twilight dim, The sullen stream had no fear for him; but he turned when safe on the other side and built a bridge to span the tide.

“Old man”, said a fellow pilgrim near, “You are wasting your strength with building here; your journey will end with the ending day. You never again will pass this way. You have crossed the chasm, deep and wide, why build a bridge at evening tide?”

The builder lifted his old gray head; “Good friend in the path I have come”, he said, “there followed after me today a youth whose feet must pass this way.

This chasm that has been as naught to me, to that fair-haired youth may a pitfall be.

He, too, must cross in the twilight dim.

Good friend I am building this bridge for him!”

- Will Allen Dromgoole John Boe presents a wide variety of motivational and sales-oriented keynote/breakout session/seminar programs for sales meetings and conventions. When you book John for your next sales meeting or convention, you get a nationally recognized author, sales trainer and business motivational speaker with an impeccable track record in the meeting industry. Copyright 2007, John Boe International. All rights reserved. For additional information, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com; http://www.FrogPond.com.

The Bridge Builder An old man going a lone highway,

8

ExecutiveAgent Magazine

Ben Anderson’s numbers speak for themselves TOP 20

nationally in lending volume in 2014*

“100 HOTTEST MORTGAGE PROFESSIONALS IN THE COUNTRY” according to MPA Magazine

OVER $1BILLION

in closed loans since 2009

Ben can help increase your sales numbers as well. Call him today!

Ben Anderson Vice President of Mortgage Lending Branch Manager 230 Commerce Ste 200, Irvine, CA 92602 Office: 949.430.0807 Cell: 844.841.LOAN Ben.Anderson@guaranteedrate.com guaranteedrate.com/BenAnderson Guaranteed Rate is among the top 10 retail mortgage lenders in the U.S. with a 96% customer satisfaction rating ** and $12.4 billion in home loans funded in 2014. *According to Scotsman Guide ** 96% Customer Satisfaction: Data Source: Guaranteed Rate’s Client Satisfaction Surveys (Averaged 2007-2015) The information in this flyer is for the dissemination to and for the use of real estate entities only and is not an advertisement for the extension of credit to consumers.

Ben Anderson NMLS ID:320166 CA - CA-DOC320166 - 413 0699 NMLS ID #2611 (Nationwide Mortgage Licensing System www.nmlsconsumeraccess.org) • CA - Licensed by the Department of Business Oversight, Division of Corporations under the California Residential Mortgage Lending Act Lic #4130699

Another loan saved “We were in jeopardy of our escrow falling through and losing the deposit on our new home when our lender wouldn’t issue a final approval due to the complexity of our selfemployed tax returns.

That’s where Ben Anderson and Guaranteed Rate came in. With only seven days to finalize our loan before the closing date, Ben and his team didn’t rest until the job was done and gave me a great rate.

The whole process was handled very professionally and they truly cared about resolving our challenging situation. We are now living in our dream home.

Thank you Ben and Guaranteed Rate!”

— Rick & Shelley C.

EA

Being Fruitful

O

ver the years I’ve learned to challenge my audiences to turn their response to the ideas and information they receive into results. According to the Biblical story, the first couple, Adam and Eve, was instructed to be fruitful - produce some results. Fruitful is kind of an interesting word; it denotes abundance.

Here’s what I think fruitful, abundance and productivity mean - to go to work on producing more than you need for yourself. I think we fulfill that command given to us so long ago to be productive, to produce far more than we need for ourselves, by blessing others, blessing our nation and blessing our enterprise.

Challenge yourself to produce more ideas than you need for yourself so you can share and give your ideas away. Produce more in terms of substance and money and treasure and all things valuable to human beings, far more than you need for yourself. I am reminded of R.G. LeTourneau’s story, the man who built the big earth moving machines; it was his goal to someday give away 90% of his income. Giving away far more than anyone

10

could possibly imagine. 90% is an awful lot to give away, but you should have seen the 10% that was left.

Once abundance starts to come, once someone becomes incredibly productive, it’s amazing what the numbers turn out to be. It’s amazing what it finally totals. So make sure when you are given the opportunity, that you turn your response into results, thus the chance to be more fruitful and more giving.

Jim Rohn knows the secrets of success - in business and in life. He has devoted his life to a study of the fundamentals of human behavior and personal motivation that affect professional performance. He can awaken the unlimited power of achievement within you! Reproduced with permission from the Jim Rohn Weekly E-zine.

Copyright© 2006, Jim Rohn. All right reserved. For information about Jim’s keynote presentations and seminars, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com http://FrogPond.com.

ExecutiveAgent Magazine

EA

Written By Jim Rohn ExecutiveAgent Magazine

11

Surpassing the status quo.

At Kinecta, we do it impeccably well.

Commitment? We’ve got loads of it.

• Ground-level marketing and sales support – For your clients who are selling their home, 7 days a week.

• Local direct lender means personal attention – We’re within reach and your clients are our top priority.

Value? Now we’re talking.

• First-time buyers – As low as 3% down payment, FHA loans, discounted credit union MI. • Jumbo Loans – To 90% LTV, up to $3 million.

Service? Nothing less than top notch!

• Your clients will be more than customers, they’ll be members. Member satisfaction score of over 85% in 2015!† • Free education & resources – Homebuyer and seller workshops, and homebuyer kit.

Curious? Allow me to share more – Contact me.

Erik Jenner, NMLS# 38025 Mgr. Mortgage Loan Sales direct: 949.253.5337 • cell: 949.293.1237 Erik.Jenner@kinecta.org www.kinecta.org/ejenner

Member satisfaction score derived from Net Promoter Score, which measures how likely someone would be to recommend Kinecta.

NMLS (Nationwide Mortgage Licensing System) ID: 407870. Information is intended for Mortgage Professionals only and not intended for consumer use as defined by Section 1026.2 of Regulation Z, which implements the Truth-In-Lending Act. The guidelines are subject to change without notice and are subject to Kinecta Federal Credit Union underwriting guidelines and all applicable federal and state rules and regulations.

10726-02/16

†

E XECUTIVE AGENT

TM

MAGAZINE

S

teve Mino, multi-million dollar producer at Coldwell Banker Beachside, is a lifelong entrepreneur who possesses the exceptional qualities that are shared by many great business leaders: vision; self-motivation; and innovation. But he is also a man authentically dedi-

Steve learned the fundamentals of business by working with his late father. “My dad was a great man,” Steve reflects. “He was real. He was known for being himself, and also honest, fair and trustworthy. These were the things that I took with me from working with him, and the things that I most valued. He always told me that if you want to know if something is a good deal or not, find out who has to lose what you’re about to gain. If you have to do anything you wouldn’t be proud of, then it’s probably not a good deal. In real estate, you’re talking about people’s largest investment – the ultimate 401k to some.

Their home is the security that allows them to smile when they sleep.”

Giving clients that kind of security is Steve’s number one priority. He achieves it by maintaining consistent service levels and innovating winning solutions, regardless of market conditions. Prior to joining Coldwell Banker Beachside in 2009, Steve worked in the new homes market and served on the Building and Construction Trades Council where he consulted for the most notable names in the industry, including Lennar Homes; K. Hovanian Homes; D. R. Horton Homes; and Pulte Homes.

cated to serving where he is needed most, and serving with the kind of integrity and passion that yield extraordinary results.

While many considered his timing rather inopportune, Steve was moved by his desire to assist underserved homeowners and entered real estate sales at a time when “everything was going south. But I firmly believe that in any marketplace, there is business to be had. When people said it was a terrible time to be in real estate, I said, ‘Why? I want to help distressed homeowners.’ And I found a way to help them. I aligned myself with attorneys and investors, and my business did fine when other people were jumping out of the industry. I wasn’t necessarily looking at it as an opportunity; I just realized that there had to be a business model where I could fill a need for people who were distressed and help them get out from under the wave that was going to hit them.”

Steve Mino ExecutiveAgent Magazine

EA

Where Passion Meets Results Written by Haley Freeman

Steve chose CB Beachside, where iconic broker Thomas Denny is known for leading with integrity and professionalism. The brand’s local reputation provided Steve with a firm foundation to grow his business and helped him to rapidly establish the respect and credibility required to reach more people. He helped many families overcome the hardships brought about by the market downturn, and today he has the joy of helping them to reestablish themselves as homeowners once again. “I love seeing a family grow up. So many times back then I went into houses and left in tears thinking, ‘How can I help?’

Now they’re back in the game and asking if I can help them buy a new home. It’s great to see people back on their feet again. It’s all come full circle.”

In order to get clients where they need to go with the utmost care and efficiency, Steve has surrounded himself with a community of world-class professionals, from his team of conscientious associate agents and indispensable transaction coordinator, to the many trade partners who reliably support clients with the same customer focus exhibited by Steve and his team. “All of these people help me deliver consistent service to my clients every day. It’s why we get results.”

Steve enjoys mentoring new agents, and he describes it as “just as much fun as developing my own business. It’s a great chance to give back and share what I’ve been given and have learned with other people along the way.”

Our youth are the future and our biggest accomplishments.

The results show how important our investment in them is.”

Steve has been a Coldwell Banker Presidential Elite member since 2012, is a certified Previews agent and certified relocation specialist, and is recognized as one of the region’s top 10 agents. But he’s not much of an awards guy. He is more focused on giving 100 percent to achieving the results people are seeking, and doing it with passion. “I couldn’t imagine liking anything more than what I do now. I have reinvented myself numerous times during my business career. I’ve created companies from an idea written on a napkin. But this is the most fun I’ve ever had.”

Steve Mino 2012-2015 International Elite President’s Club Member Multi-Million Dollar Producer Diamond Club Member Certified Short Sale Agent - CSSS Cartus Relocation Certified - CNAS, CNIS, CNBS Coldwell Banker Beachside Tel: 949-300-7412 Email: Steve@TheMinogroup.com Web: www.TheMinoGroup.com CalBRE # 01856243

He also gives back to his neighborhood of Ladera Ranch and its surrounding communities. “I believe in sponsoring our youth programs here and in other cities I remember fondly being a part of,” Steve says. “I don’t want to look back someday and say, ‘What if I would have done that?’

ExecutiveAgent Magazine

EA

C

harisma is easy to spot but hard to describe. Nailing down a definition is like trying to define America.

And the effort is made more frustrating because we all tend to overuse the term, lavishing it indiscriminately oninsolent athletes, glamorous film stars, and fanatic cultists, as well as on genuinely enchanting and inspirational personalities like, say, John F. Kennedy, Dr. Martin Luther King, Jr. and Princess Diana.

Here’s my definition: Charisma is the ability to influence others positively by connecting with them physically, emotionally, and intellectually.

I’m convinced that, popular wisdom to the contrary, charisma is not in your genes-and it’s not beyond your grasp.

You already have charisma, but it’s not configured the same way in you as it is in the person next to you.

Think of it this way: Each of our personalities consists, let’s say, of a series of containers, like cups or glasses.

If all the glasses were filled to the top, you’d be so charismatic people would think you were a god-and you’d probably think so, too. Some really, really gifted people may come close to this ideal. But, for most of us, some of the glasses are nearly empty, some brimming, yet others are partially filled to varying degrees.

Together they constitute our charisma, or at least our potential charisma.

Still, I’ve wanted to be able to describe charisma more concretely. So I’ve thought a lot about it, done applied research and formed some opinions. I’ve also studied the literature, going back decades, and compared the conclusions of scholars with my own observations.

Though the results may not be strictly scientific, I’ve sought to reduce charisma to its bedrock. What I’ve come up with are seven qualities that I’m convinced are at its core.

Here’s how I see those seven main components of charisma-or, the “glasses,” if you will: • Your silent messages. You make a statement about yourself even before you open your mouth. This is your “silent message.” It’s the way you carry yourself, physically, emotionally, and intellectually.

16

• Your ability to speak well. You may have a terrific idea, but who will know if you can’t articulate it?

• Your listening skills. Rarely taught and infrequently practiced, listening is nonetheless a key to communicating and making others feel special in your presence.

• Your persuasiveness. This is your skill at motivating others to follow your lead or adopt your idea. No idea, however great, ever gets anywhere until it’s adopted.

• Your time and territory smarts. How you honor or violate another person’s personal space and time will affect the amount of tension or trust between you.

• Your adaptability. Building bridges to others is impossible without understanding how to treat others the way they would like to be treated.

• Your vision. What do you feel passionately about?

What do you care really deeply about? Whatever your objective, you’ll never influence anyone to change their ideas or take action if you don’t feel strongly about it yourself.

You can apply these seven elements of charisma to your personal life, your job, or in any setting where the ability to influence others positively is beneficial.

And the wonderful thing about charisma is that it makes you powerful without making others less so. That’s because the kind of power I’m talking about is personal power, rather than position power, the kind of power that doesn’t take power away from others, but gives you and them the power to achieve favorable outcomes.

The potential to be more charismatic is within you. And the payoff for doing so has never been higher.

Dr. Tony Alessandra, CSP, CPAE has authored 13 books, recorded over 50 audio and video programs, and delivered over 2,000 keynote speeches since 1976.

Copyright© 1999, Tony Alessandra. All rights reserved.

This article has been adapted from Dr. Alessandra’s book, Charisma (Warner books, 1998. Dr. Tony Alessandra is recognized by Meetings and Conventions Magazine as... “one of America’s most electrifying speakers.” For information about Tony’s keynote presentations, please call The Frog Pond Group at 800-704-FROG (3764) or email susie@frogpondgroup.com.

ExecutiveAgent Magazine

EA

Charisma: What Is It? What Will It Do For You?

ExecutiveAgent Magazine

17

Nomination Form Nominate a fellow REALTOR速 to be featured in one of our feature stories; on the cover as Executive Agent of the Month, or as a special feature story. All candidates must be nominated by a real estate professional. The selection process includes a questionnaire, personal interview, reference check and final approval by the Advisory Council. Candidates are evaluated based upon professionalism, length of service and uniqueness of story, as well as industry and community involvement.

I Nominate: Name_______________________________ Company___________________________ Address____________________________ _____________________________________ City, State, Zip_____________________ _____________________________________ Phone______________________________ Email_______________________________ Submitted By: Fax/Email nomination to: Executive Agent Magazine PO Box 73384 San Clemente, CA 92673 Fax: 949.266.8757 Email: Info@eamag.net Tel: 949.366.3349

Name_______________________________ Company___________________________ Phone______________________________ Email_______________________________

EA

Cover Story

KIMBERLY REHNQUIST & VICKIE MELIN Executive Agents of the Month

ExecutiveAgent Magazine

Kimberly Rehnquist & Vickie Melin Written by Haley Freeman - Ian Wiant Photographer

R

Today, Kimberly is a buyer’s specialist with more than 100 online reviews from satisfied clients. Like all Redfin agents, she is a full-time professional whose real estate clients are her only priority.

Kimberly was a cosmetics manager at Nordstrom for 13 years before transferring her talents to real estate in 2000. When she found Redfin, she was delighted to join a company where her elite customer service training was not only valued, but further enhanced by a business model built in the client’s favor. “We are truly the client’s advocate, and here strictly to make their dreams come true. It is in line with how I was trained at Nordstrom, and it really works. It was thrilling for me to find that in real estate.”

Vickie is a Redfin listing specialist who works in tandem with Kimberly. She has earned nearly 100 favorable online reviews for her outstanding customer service.

After a career spent in outside sales, including a decade in real estate, Vickie joined Redfin and was exhilarated by a team structure that promotes the best interests of clients.

“I always felt like there had to be a better way to approach real estate, and when I came here, I knew I’d found it. I have the support to give clients everything they need. I work with sellers, and Kimberly and I work together when she has a buyer. We also have layers of support from Redfin’s software engineers, our CEO Glenn Kelman and the other members of our local real estate team. Real estate can be stressful, but I want it to be fun. I like to give clients a full-service experience so they can enjoy the process. I love that Redfin has the same philosophy.”

eal estate innovator, Redfin, is combining leading edge technology with service provided by the industry’s most qualified professionals to deliver an unparalleled, customer-focused real estate experience. But it is the people behind the brand who make the customer experience extraordinary, people like Kimberly Rehnquist and Vickie Melin. They are passionate team members who are great at what they do because they love it so much, and together they are delivering world-class service to buyers and sellers throughout north Orange County.

ExecutiveAgent Magazine

The Redfin customer experience often begins with technology. From the website and app, clients can research neighborhoods, view homes and get to know individual agents who are area specialists. “When a client is looking at a home in the area I serve, they will see my picture, and they can click to find out more about me,” Kimberly says.

“They can also click the ‘Book it Now’ button to schedule a home tour. Once they pick a day and time, the first choice would be for me to meet the client. But if I’m not available, my associate agent will meet them at the property. Often we go together so the client can be introduced to more members of the team.”

There is great freedom that comes from working with a skilled and trusted group of colleagues, and that freedom allows each agent to focus on a client’s individual needs.

While clients work directly with a single agent who is a buyer’s or seller’s specialist in their geographic region, every agent is supported by a team of highly qualified professionals, including transaction coordinators who are also licensed Realtors®. “Since I don’t have to worry about being out marketing myself, I am able to devote so

much more time to my clients,” Vickie observes. “While Kimberly is packaging an offer on a listing, I can follow up on other agents who have seen the home, or check on what’s going on in the market. I also have the team from corporate helping with analytics, sending out emails, or developing the next technology.”

Kimberly adds, “I can hold a client’s hand while giving them all of the right tools to make a transaction run smoothly. When you’re an individual agent, you may not have the resources to pay for things that really benefit the client. Here, everyone gets the same tools and service, regardless of the size of their transaction.”

The best companies in the world are those that have taken the time to identify and articulate their core values.

Redfin has done so, and hires only agents who have proven their expertise and alignment with these values.

They look for agents who have a fire in the belly to change the game; want to delight the customer; believe that everyone is a leader; agree that everyone sweeps the floors; and who always strive to do the right thing.

ExecutiveAgent Magazine

The Best of Both Worlds Both Kimberly and Vickie exemplify these values, and as a result, they each receive a high volume of referral and repeat business. But Redfin’s transparency in sharing customer reviews also earns them the trust of new clients.

After every transaction, clients are asked to complete a review, and every review is posted on the agent’s webpage.

One client shared this about their exceptional home buying experience with Kimberly: “Kim was an absolute pleasure to work with. Kim is very professional and knowledgeable on the Yorba Linda/ Placentia market. It took me almost a full year to find a home but we finally found the perfect place. The town home we purchased was only on the market a few days and the seller received 14 offers including multiple offers above list price. Kim was able to work diligently with the seller’s agent to get my offer accepted. I think her experience in the market and prior experience working with the listing agent played a major

role in her working her magic to get my offer accepted.

The escrow process was great as well, Kim and her team made the process very easy and the e-mail updates and checklists were very helpful.… I can’t thank Kim and her team enough for all their hard work!”

Another client was wowed by Vickie when she helped them sell their home last year: “It was such a pleasure working with Vickie! She answered my numerous questions, calmed my frequent freak outs, gave great advice on how to make my house most appealing to buyers while never engaging in the hard sell, AND let me know what I didn’t need to do, saving me money. The professional photography was great, too! I sold my house in 2 1/2 weeks for a good price. Plus, I saved money on the reduced commission from Redfin. Vickie and her team were great and always available. Highly recommended!”

Redfin’s App In Action ExecutiveAgent Magazine

Matterport 3D Virtual Tours Comes Standard On Every Home Listed With Redfin Redfin is constantly developing new technologies to make home transactions more enjoyable and user-friendly. Current technologies include an interactive dashboard that allows clients to view every document and deadline for the transaction in real time, and a 3-D virtual home tour viewable from a computer, tablet or phone. An enhanced tour concept is in development now. It is a live, on-demand video tour conducted by an agent and viewable through the Redfin app. While walking through the home, the agent can open cabinet and closet doors, or step outside and walk around the yard or neighborhood. It’s just like being there!

is its adaptability to the preferences and needs of individual clients. “We’re not just here to cater to the online client.

We show up to hand-deliver papers and explain contracts in person. We can appeal to all and have the flexibility to work with anybody in the manner that is most comfortable for them.”

“I think our client-focused philosophy is exceeding many people’s expectations,” Kimberly says. “With great technology and personal client advocacy, we truly bring together the best of both worlds.”

While Redfin is leading the industry in high-tech applications, Vickie says that the beauty of the business model

ExecutiveAgent Magazine

Kim and Vickie with their Associate Agent Sean Shahbazi and Team Manager Dana Canfield

Kimberly Rehnquist & Vickie Melin Redfin

Tel: Kim 949-280-0384 Tel: Vickie 714-797-2677 Email: Kimberly.Rehnquist@redfin.com Email: Vickie.Melin@redfin.com Web: www.Redfin.com CalBRE: Kim # 01270300 - Vickie # 01379193 ExecutiveAgent Magazine

EA

See the winning

W

ith just a few ticks left on the game clock, the home team trails by just one point. This, being the biggest game of the year, carries with it a lot more weight than games played earlier in the season. The players, having fought hard through the regular season, have waited the better part of their professional careers for this moment. As the last few seconds of game time evaporate into thin air, a victor will soon be crowned, hailed, and celebrated. Of the two best teams in the league, which one will pull out the victory? Is it the team that plods out onto the field, runs the designated plays, and tries their best? Or is it the team that visualizes and senses the sights and sounds of the win first, before they hit the field? Let’s take a brief look at history.

Hockey great Wayne Gretsky chose to skate to where the puck was going to be, instead of spending a lifetime chasing after it; Muhammad Ali made no apologies in letting people know that he was indeed “the greatest” in the professional boxing world; Michael Jordan saw his name reappearing on the high school roster after he had been cut; and Rudy Ruettiger knew he was born to play Notre Dame football. What did these people know that still escapes so many others?

Whether you’re raising your children, bringing up the next generation of students, or coaching high-achievers in sports or in business, there is one simple truth: you have to see the winning in your mind’s eye, before you can do the winning in the public eye.

You will see people do amazing things, once you help them learn how to tap into and feel the electricity and heat of a victorious possibility. Borrowing from the ideas of John Maxwell, here’s why: When people sense victory They sacrifice to succeed. They look for ways to win. They become energized. They follow the game plan. They help other team members. When people sense defeat They give as little as possible. They look for excuses. They become tired. They forsake the game plan. They hurt others. Where are you today? Are you sensing your victory and looking for ways to make it reality? It is not enough to just “see” it – you have to create a game plan and then work that plan with commitment and tenacity. You can do it!

With the heart of a teacher and the patience of a friend, Joel blends his educational experience (a master’s in counseling and an MBA) together with a passion for helping others to realize their God-given potential. Help yourself to some of Joel’s favorite coaching tools. Find out more about his latest book, One Woman’s Journey to the Work She Loves.

26

ExecutiveAgent Magazine

EA

ExecutiveAgent Magazine

27

EA

Why A Positive Attitude Is Best For You

G

oing around with a nasty and sarcastic, all “theyowe-me-type-of-thing”, “it is their fault”, “it is the Government’s fault” and continually feeling victimised and negative just about everything, is not really sustainable. So the exercise here is to see whether we can change ourselves to gain a different kind of attitude: “A Positive Attitude”.

Of all things you can adopt for yourself, you would be hard-pressed to find something better than a positive attitude.

If you believe you have a realistic approach in life and that is what must prevail above all others, perhaps some thoughts on a positive attitude and the benefits that can bring you, could persuade you to open your mind towards acquiring it.

Sometimes we don’t realize why we go towards things that express frustration, anger, ill feelings about people, situations of family life, the government, the wife, the husband, the environment etc. all of which, if we allow them to persevere in our life, can change our perception of what reality is, simply because we see them from one angle alone.

All expressions of this side of seeing things is not a healthy way to be about in life. They can stop us from being resourceful and from seeking solutions to everything we see as problems that upset us. It is not very useful and encouraging for others to see us carrying this kind of attitude.

Imagine if instead, we present ourselves with ideas to overcome most things that clutter our judgment and project forward a resourceful way of dealing with things, like talking about other ways to see what is difficult, complex, hurtful, abusive, repulsive or hateful.

And what if we persist on smiling, on focusing our thoughts to find solutions, on giving plenty to others without reservation, especially on treating others in a more loveable way without fear of rejection.

Do you think if you took this way of behaving would attract a different response from others? I believe this other way of being not only will change your life, your health and your financial position but will also make you a more caring person to everyone around you. Even if you don’t believe it until you make an effort to deviate from taking the pessimistic side of things in life, and go onto the different side of reasoning, that lies in the resourceful state, the creative state, the solutionseeking state, it is extremely difficult to see gains in your life.

28

Dwelling in the half empty measures, the negative attitudes, the resentments about all things, on blaming everyone else and everything else for your misfortunes is not going to get anything in your life solved. But you already know that, so, trying the other angle, “the positive way” as many people would call it, seems quite a logical thing to do.

If being resentful, blame full, uncaring, angry, boastful, impolite and provocative do not get us anything truly worthwhile and make us look negative in so many ways to others, why not make an effort to overcome little by little all those traits to start having a positive attitude and seeing a change in how we are perceived by others.

Looks like by eliminating all those traits, you can begin to make small changes in your attitude, small enough steps to build a muscle of gradual improvement to overcome ingrained negativity. If you persist with this new way of behaving and make it sustainable, you will be, eventually, unstoppable.

Nothing can resist your new level of positive attitude that is all conquering, charming and effective in just about any endeavour you care to take.

You will always be welcome by everyone and doors will be open to you because it is the new you with the all powerful attitude, “the positive attitude” that you so much wanted since the days of the “half empty glass” and the “partially cloudy skies” and the gloomy statistics of doom that you used to believe.

Now you are not sarcastic and nasty and do not have time for sadness, illness, abusive manners and provocation that so much hurt others and got you nothing but rejection. No, you are now totally the opposite, the charming, kind, smiley, courteous, giving, always ready to help kind of person that others love to be with, help and admire.

How beautiful is that? To all those that knew you as a negative, stressful-type of person to be with , now they love you and respect you and want to help you because they want to reciprocate your changed positive personality. Great news!

If you like this article and want to read others related to Personal Improvement and other subjects of Marketing, you can go here: http://www.GermanCalvo.com/blog where you can also get eBooks downloaded FREE to help you gain ideas of Internet Marketing and off-line marketing.

ExecutiveAgent Magazine

EA

ExecutiveAgent Magazine

29

E XECUTIVE AGENT

TM

MAGAZINE

A

s a first-generation American and talented high school athlete, Alex Duarte has learned that great rewards come from self-discipline, hard work and the desire to win. After attending a real estate investment seminar, Alex saw that tremendous opportunity

That realization came with his very first transaction.

“After I told my client her offer had been accepted, she started crying,” Alex remembers. “That’s when I knew this is what I wanted to do with my career. It really does impact people’s lives. I have completely fallen in love with being a Realtor®. I love helping people, especially buyers. There is a lot of satisfaction in handing someone the keys to their new home and being a part of that big memory for them.”

Alex is a persistent reader of self-improvement books, and he recommends “The Magic of Thinking Big” by David J. Schwartz. “The book is about not setting boundaries for yourself, but always setting ridiculous goals instead. The mind is what limits you, not the environment you’re in. I’m definitely heavy into setting and writing down my goals. I’ve learned that whatever you put out there comes back to you. If your energy is good and you work hard, you receive a lot of reward and satisfaction.”

In keeping with his mission of positivity and growth in his profession, Alex recently joined First Team, where he is benefiting from one-on-one mentorship with a seasoned agent. He has also acquired more tools and resources to provide better service to his clients. “We have a good, family-oriented atmosphere in our office. When I’m on top of it, it makes me better for my clients.”

could come from applying those values to real estate, and he obtained his license with the goal of building an investment portfolio. It wasn’t long, however, before Alex realized that there was also great reward in finding commonality with other people and helping them find the home of their dreams.

Alex’s youth is a big plus, as he brings great vitality and gusto to his real estate practice. His proficient use of technology helps him to be more efficient, more responsive and more connected than the competition.

“I’m enthusiastic and passionate, and I love what I do,” Alex says. “I respond to clients within minutes, and the feedback I get from people is that they love that I’m on top of it. Not many clients these days want to sit down and review every line of every document. I can provide everything through zipForms and DocuSign, so they can just get it done and not get bogged down in the paperwork stress.”

Alex Duarte ExecutiveAgent Magazine

EA

Written by Haley Freeman

Alex observes that social media is a means for people to feel connected and build trust, even before they have met in person or done business together. “I connect a lot through Instagram, and my mentor and I are designing a plan to use that platform to connect with more first-time homebuyers. Once people feel connected with you, they are more comfortable trusting you with a major financial decision.”

A happy client who gave Alex a five-star review on Zillow agrees. He said Alex is a “very helpful agent who was always on time and available for our meetings.

Always responsive to our many emails and calls. Very recommendable for first-time buyers who have a lot of doubts about the home-buying process. He is young, knowledgeable and enthusiastic with his work, which is probably more important than having years of experience in this field.”

He is also connected to his community. Before becoming a Realtor®, Alex worked with disabled children at a local school, and he continues to help out there as a volunteer.

“Working with those kids changed my life. I look at things from a different perspective now. It helps me to be truly grateful for what I have.”

Alex’s honesty, professionalism and gift for connecting with people are the foundation of his real estate practice.

“Customer service is really just getting to know a person.

This is a communication business. If people don’t feel a connection with you, they won’t want to work with you no matter how good a salesperson you are. When you find common ground, then you have something solid to build on.”

Alex is also current with industry regulations and market trends, qualifying him to give up-to-the-minute advice about where and what to buy in north Orange County. “I study everything and am very knowledgeable about what I’m saying,” he says. “Finding the right home or investment requires reliable and accurate information.”

Alex credits his character and work ethic to his parents, who raised him and his siblings in a Christian household.

One of the goals that drives Alex to succeed is his determination to buy his parents a home.

ExecutiveAgent Magazine

Alex Duarte First Team Real Estate 1400 N. Harbor Blvd., Ste. 101 Fullerton, CA 92835 Tel: 714-376-9253 Email: AlexDuarte@firstteam.com Web: www.alexduarte.firstteam.com CalBRE # 01970077

EA

Yesterday’s Impossibles

I

remember the media coverage which accompanied Sir Edmund Hillary’s feat of being the first person to scale Mt. Everest. He became an instant celebrity, even though he had failed in his first effort and left five of his guides dead on the mountainside. England recognized Sid Edmund Hillary’s tremendous effort by giving him the highest honor awarded a foreigner. Years later he was back in the headlines when his son climbed to the peak of Mt. Everest and a radio-phone conversation was held between father and son Today, according to the government of Nepal, it’s very common for climbers to reach the peak of Mt. Everest.

As a matter of fact, a one-day record of 37 people reaching the summit of Mt. Everest has been reported.

Seven teams arrived within a half-hour period and created a climber’s traffic jam. Yes, yesterday’s impossibles often become tomorrow’s standards. On September 6, 1995, one of the world’s “unbreakable” records was broken. I speak of the “Iron Man” stunt of Lou Gehrig, who played in 2,130 consecutive baseball games. Gehrig’s record was thought to be unbreakable, but Cal Ripken broke that record and extended that streak to make it even more “impossible.” Another record considered unbreakable

32

was the number of hits Ty Cobb had gotten, but several years ago Pete Rose broke that “unbreakable” record.

Today 12-year-old girls are swimming faster than Johnny Weismuller swam when he was the Olympic Gold Medal winner. Most of us get excited when we read about superhuman achievements, but something that is much more important is when we break our own personal best records for accomplishments.

Achieving better grades, a better work record, a better record of “being nice,” and a host of other records will make you a better person in the most important game of all - the game of life. Think about it - give it your best shot - break your own personal records and you will be AT THE TOP! Zig Ziglar was known as America’s Motivator. He authored 32 books and produced numerous training programs. He will be remembered as a man who lived out his faith daily.

ExecutiveAgent Magazine

EA

ExecutiveAgent Magazine

33

E XECUTIVE AGENT

TM

MAGAZINE

Written by Haley Freeman

Anne Marie Reggie

A

nne Marie Reggie is the kind of woman you want advocating for you when the stakes are high.

It is not simply because she is a top-producing Realtor® at Keller Williams Coastal Properties in Long Beach, ranked in the top one percent of agents in her office and in the top five percent of agents in Long Beach.

It is because her spirit is indomitable, her loyalty fierce,

and her passion limitless. She meets every day with positive expectations, and the results are truly extraordinary.

Anne Marie makes the difficult things in life look easy, and her ability to adapt to new challenges is a marker of her life and career. As a young professional, she left California for New York City, where she boldly pursued a career in the music industry. She had no family in New York and few contacts, but her tenacity and genius for bonding with people opened doors that eventually led her to form her own highly successful marketing and promotion company, where she gained Top 40 national radio airplay for major and developing artists.

“With the advent of Napster, the music business changed a lot. Then after 9/11, it was almost like a nail in the coffin.

I took time off for maternity leave and just could not regain momentum in a heavily-changed industry. I had built a great company, and thought I would have ample time and financial means to give my daughter. But as it turned out, I had to start over in a new city, with a new baby. After being an entrepreneur for so long, I couldn’t imagine working a nine-to-five job. Since I had enjoyed buying and owning real estate, I thought making a new career out of selling it would fit well with my interests and skill set, and give me freedom to be with my daughter.”

Anne Marie did not allow the challenges of single motherhood or a new career in an unfamiliar community discourage her. Instead, she reached into her soul, retrieved her formidable resolve and began doing what she does best: connecting with people. Real estate turned out to be a field where she could apply her creativity and her passion, and create community along the way, and in no time she excelled. She earned the Rising Star Award in her first year of Real Estate for her rapid success, followed by multiple peer nominations for Realtor® of the Year.

ExecutiveAgent Magazine

When the market took a downturn a few years into her real estate career, she seized the opportunity to learn new skills, becoming a Certified Distressed Property Expert.

Today more than 90 percent of her business is derived from referrals and repeat clients, a testament to her remarkable expertise and client care. To this point, she has won the Five Star Award every year since 2012, a national organization that recognizes exceptional customer service, based on nominations from clients.

Anne Marie’s commitment to natural living adds another interesting facet to her professional persona. She is a Certified Green Real Estate Professional and the first agent in her office to go paperless. A natural teacher, she is also a certified Bradley Method natural childbirth instructor, and this trusted connection to community is another means of building lasting bonds with others. “I love meeting new people. Some of my best friends are past clients. And through both these roles I am involved in two of the biggest events in people’s lives, which is so cool! I also love the education component that both provide. I want to educate people through what can be challenging processes so they can overcome any fears and feel empowered.”

Anne Marie utilizes the same innovative methods that she employed during her days as a sought-after music promoter to ensure that sellers’ homes receive high profile publicity. “I approach a new listing like launching a major film or a new album. I put all of the pieces in place so when it hits, the public will see it from all sides. We have to be completely ready to go, with the staging, the professional photography, video, advertising, networking with other agents, getting the word out online including through social media and through our extensive database.

Creatively listing and selling homes, negotiating deals, getting my buyers’ offers accepted, and coming up with out-of the-box solutions to overcome hurdles is fun for me! But helping clients build wealth through real estate is my true passion.”

Anne Marie has chosen not to be a part of a large team, ensuring that clients always get her personal time, attention, and negotiating skills. In order to deliver seamless service, she has surrounded herself with a team of talented support professionals, including her own assistant and transaction coordinator, as well as a whole community of contractors, lenders and vendors who are in alignment with her values. Technology also increases her efficiency and helps her to remain connected with clients on their terms and schedules. She is at home in front of a camera, and is increasingly using video to promote her listings and to educate her clients.

This amazing woman with a bi-coastal attitude is all about living a life of passion and purpose. She is well-loved by clients and colleagues alike, and her inexhaustible vitality infuses everyone with enthusiasm for the project at hand. She is generous in sharing her knowledge and ever eager to learn something new. She is a fierce negotiator, but always looks for the win-win. She believes in helping others build wealth through real estate, and she practices what she preaches. Most of all, she is empowering people to achieve their dreams, and she is having great fun along the way!

Anne Marie Reggie Keller Williams Coastal Properties 6621 E. Pacific Coast Hwy. Long Beach, CA 90803 Tel: 562-972-2079 Email: AnneMarie@ReggieREGroup.com Web: www.ReggieREGroup.com CalBRE # 01416507

ExecutiveAgent Magazine

EA

Service with a Smile

H

ave you ever experienced incredible service? Not just a brief smile and a “let me know if I can help you,” but the type of service where someone goes out of their way to provide you with the best experience possible with their company. Maybe it was the shoe salesman at the retail store, the pizza delivery guy, or the customer service representative on the phone. If you’ve ever had the opportunity to experience quality service, then you know the type of impression it makes. That’s the type of impression a young guy named Jonathan made on Dave. Jonathan was the manager at a sub shop right down the road from Dave’s office in Brentwood, Tennessee.

Every now and then, Dave would head over to the sub shop with his son. And, every single time, Jonathan would address them by name and call out their order before they could even speak. This guy treated his customers well!

You’re probably thinking, Well, he knew that was Dave Ramsey and his son. Well, he did…but that’s not why he treated them so well. Everyone was treated with the same five-star service when they met Jonathan—bankers, construction workers, maids, mothers, teachers, corporate executives. Jonathan treated them all well. He knew their names and their usual orders—he went out of his way to make them feel comfortable while at the sub shop. That’s great service. He smiled. He had energy. He came out from behind the counter and talked with the customers and cleaned tables. He was a leader in the business, and he served more than anyone else there. And, remember, this was a sub shop—not a world-class restaurant! But something happened.

36

One day, Dave returned to the sub shop and Jonathan was gone. He left to go back to college and get an education. But Jonathan already knew a lot more about business than many employees and entrepreneurs could ever grasp.

It all comes down to service. When you treat people with outstanding service, they are more than happy to buy stuff from you. It’s amazing, isn’t it? Think about this: What if every business had a Jonathan? How could that type of positive, go-getter attitude transform businesses—and even the economy? That’s why it’s so vital for business owners to understand the importance of having team members who are energized and supporting the company’s mission—whether it’s selling sandwiches or shipping boxes. When you have someone like Jonathan, do everything you can to take care of him. Show your appreciation.

Treat your team with dignity and respect, and they will treat you, your customers, and your business with dignity and respect.

Develop business and leadership skills for yourself and your team at Dave Ramsey’s EntreLeadership event. Learn more now! Dave Ramsey formed The Lampo Group in 1992 to counsel folks hurting from the results of financial stress. He has paid the “stupid tax” (mistakes with dollar signs on the end) so hopefully some of you won’t have to.

He wrote the book, Financial Peace, based on all that Sharon and he have learned, and he began selling it out of his car. With a friend, he started a local radio call-in show called The Money Game, now nationally syndicated as The Dave Ramsey Show.

ExecutiveAgent Magazine

EA

ExecutiveAgent Magazine

37

Our bone marrow transplant reunion is now standing room only.

Each year, City of Hope invites bone marrow transplant recipients and their families to attend the “Celebration of Life” event. It’s a joyous time during which survivors of blood cancers such as lymphoma, leukemia and myeloma embrace their health, their life and each other. It began more than 35 years ago when City of Hope created what is now one of the largest and most successful bone marrow transplant programs in the world. In fact, we’ve completed over 11,000 transplants and, according to national reports, our outcomes are among the best in the nation. The goal of curing cancer isn’t just something we work at. It’s what we live for.

If you have cancer, make us your first call. Or ask your doctor for a referral. We accept most insurance.

800-826-HOPE

COH-0726_BMT_Hem_fp_4c_ExecAgt.indd 1

WE LIVE TO CURE CANCER. Science saving lives. cityofhope.org/bmt

11/25/13 6:02 PM

Your clients’ homebuying goals deserve attention Let’s start the conversation today.

Julie A. Piccione Branch Manager 714-934-2061 NMLSR ID 409747

Kevin Thach Home Mortgage Consultant 714-454-9810 NMLSR ID 455195

Jenn Levin Home Mortgage Consultant 714-904-9424 NMLSR ID 448482

Michael Ahn Home Mortgage Consultant 714-580-9412 NMLSR ID 237058

My Hoang Sales Manager 714-356-8991 NMLSR ID 453285

Nathan Lindsey Home Mortgage Consultant 714-394-0506 NMLSR ID 665133

Mary C. Lee Home Mortgage Consultant 714-308-8576 NMLSR ID 420573

Kristi Nguyen Home Mortgage Consultant 714-580-5211 NMLSR ID 457844

Mark W. Bowman Home Mortgage Consultant 866-531-3229 NMLSR ID 450934

Robert Michael Garin Home Mortgage Consultant 714-483-5504 NMLSR ID 490240

Christopher James Preston Home Mortgage Consultant 714-323-8825 NMLSR ID 490895

Lorena G. Rodriguez Home Mortgage Consultant 714-625-6100 NMLSR ID 419125

Rishant Taneja Home Mortgage Consultant 714-655-8861 NMLSR ID 473697

Devon Doan Home Mortgage Consultant 714-767-5664 NMLSR ID 754683

Yoona Kim Home Mortgage Consultant 714-886-7484 NMLSR ID 461746

Information is for real estate professionals and is not intended for consumers.

Information is accurate as of date of printing and is subject to change without notice.

Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N. A. © 2016 Wells Fargo Bank, N.A. All rights reserved.

NMLSR ID 399801. AS1723581 Expires 1/2017