APRIL 2016 CALIFORNIA

EXECUTIVEAGENT MAGAZINE

Executive Agents of the Month

Inside Features: Maggie McIntee Keller Williams Realty Mike Pahua Realty ONE Group Marlene Silva Vision Realty

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Executive Agents of the Month

23 19 Colton Whitney & Frank Napoli Jr. Berkshire Hathaway HomeServices

Professional Profiles

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Maggie McIntee

Mike Pahua

Marlene Silva

Keller Williams Realty

Realty ONE Group

Vision Realty

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April, 2016 - California Edition Editorials

E XECUTIVE AGENT

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MAGAZINE

Fred Arrias Executive Publisher PO Box 73384 San Clemente, CA 92673 Ph: (949) 366-3349 Fax: (949) 266-8757 FArrias45@gmail.com www.EACal.com

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Charisma: -Tony Alessandra

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Are You A Bridge Builder?

-John Boe ADVERTISERS’ INDEX Benchmark Mortgage...........................................2

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See The Winning -Joel Boggess

Finance of America Mortgage...........................29 i Photography Studio.............................................25 Kinecta Federal Credit Union...............................40 PWAOR...................................................................28

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Why A Positive Attitude Is Best For You -German Calvo

SBAOR....................................................................38 The Termite Guy......................................................3 Ticor Title Company....................................................39

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Service With A Smile -Dave Ramsey

Photography: i Photography Studio, Ian Wiant, Rob Paino Graphic Designer: Garon T. Arrias Editorial Manager: Trudy Van Writers: Lalaena Gonzalez–Figueroa, Shannon Hartsoe, Haley Freeman, Julie Brown

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Being Fruitful -Jim Rohn

© Copyright 2016 Executive Agent Magazine. All rights reserved.

Reproduction in whole or in part without written permission is prohibited. Although every precaution is taken to ensure accuracy of published materials, Executive Agent Magazine cannot be held responsible for opinions expressed or facts supplied by its authors.

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Yesterday’s Impossibles -Zig Ziglar

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E XECUTIVE AGENT

Written by Haley Freeman

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MAGAZINE

Mike Pahua

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ince broker Mike Pahua transitioned from mortgage lending to real estate more than 12 years ago, he has never looked back. This is a career where his phenom-

enal people skills, attention to detail and ability to negotiate a win-win are well-recognized by clients and peers alike.

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A Nice Guy Who Gets Winning Results At Realty ONE Group, Mike is leveraging a progressive business footprint and up-to-the-minute technology to expand his reputation for service excellence in Orange County, with a special emphasis on Irvine, Lake Forest and their surrounding cities.

He is also expanding his team of highly trained real estate professionals to cater to clients in San Bernardino and Riverside Counties, and he offers the same high standard of service to clients in San Diego and Los Angeles through his network of select referral partners.

Mike not only succeeded, but thrived during the challenging days of the recession. He says that while he seems fortunate to have always had good timing in the market, he also attributes a portion of his success to the sound advice he received from his mentors. “For one thing, I am cost conscious with my business,” Mike explains. “We keep a certain portion of every dollar we make for advertising. One of my mentors told me to always be willing and able to spend your last dime on advertising; then you will always be prepared to generate new business. Leads are the life blood of sales, and I’m always ready to advertise, especially when the market is slow. That advice has carried me through a lot. When times were tough, I was in position to heavily market when many other brokers weren’t. As a result, I was able to take on a huge portion of the short sale market.”

Another mentor instilled in him the value of good oldfashioned communication. “His advice was to always answer the phone. So many agents want to make the client think they’re so busy and in demand they don’t have time to answer their phone. In truth, that just irritates people. I answer my phone, and more times than not, it turns into something when people realize how responsive I am.”

Mike places a high value on real estate’s facility for helping him build connections with people. Through regular, proactive communication, he keeps clients wellinformed about the process and timeline of a transaction, setting clear expectations with full transparency. He calls all of his clients on a regular schedule each week, whether he has anything to report or not. “Buyers especially need that phone call because they are so emotionally engaged.

It helps to reassure them that I am in control of the transaction. I also let them know when to expect the next call from me.”

One of the finest compliments Mike has received during his real estate career was when a client, who was also a very successful businessman, decided he wanted to get into real estate and asked Mike to mentor and train him.

That client is now a part of Mike’s team, and as a native of Beijing, China, Aiming Zhu is bringing a whole new level of service to the many international buyers who are entering Orange County.

Mike says that leading a team helps him to maintain a fresh perspective on real estate, as he includes new people from different cultural, educational and professional backgrounds. “A lot of times because what I’ve done in the past has worked, I may not want to veer out of my comfort zone. But it’s great to hear new ideas and say, ‘Let’s try it.’ It might be the thing that lets us serve more people or help somebody else out. I remember that when I first got started in this business, the people who hired me really took a chance. When I see that same drive in someone else, I feel like this is an opportunity to give back a little bit of what I’ve received from people who came before me.”

The number one thing Mike loves about real estate is the balance he is able to achieve in life, which means he can be present for his family. “It’s a matter of pride to me that my wife and I can take our children to school every morning and pick them up together in the afternoon. Even if they only see me briefly, we’ve had a chance to connect.

They know I’m there and they have that sense of security.”

While Mike is widely recognized as an industry leader, who has earned his place as one of the top one percent of agents nationwide for both units and volume, he is refreshingly down to earth. You’ll probably meet him in his jeans and a polo shirt, whether he is at a sports park with his kids or heading to a client appointment. He proves that you can be a nice guy, and still get winning results.

Mike Pahua Realty ONE Group 4010 Barranca Pkwy., #120 Irvine, CA 92604 Tel: 949-235-1016 Email: mike@ocluxurycollection.com Web: www.ocluxurycollection.com CalBRE # 01461649

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Written By John Boe

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Are You A Bridge

Builder?

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hen you get right down to it, there are really only two types of people in this world, those who build bridges and those who do not. Are you a bridge builder? You very well may be and not even know it.

Bridge builders are team players and go out of their way to render support and encouragement to people they meet along the road of life. They truly understand the power of a well-timed kind word and the importance of sincere appreciation.

Bridge builders make outstanding mentors because of their eagerness to share and nurture. They are terrific role models and leaders in every sense of the word. Bridge builders unselfishly invest their time and energy helping others to reach their full potential. Bridge builders are always quick to praise people who have mentored them on their journey. They are extremely grateful that someone recognized their talent and helped them develop their potential.

Bridge builders help others not for personal gain or credit, but simply because it is the right thing to do. They do not build bridges for the sake of mere recognition; they build because it is in their very nature to do so. Bridge builders care more than others think is wise, risk more than others think is safe and expect more than others believe is possible!

If you are a bridge builder congratulations, the world is a much better place because of the difference you make in the lives of others. How many bridges have you built lately?

came at the evening cold and gray, to a chasm vast and deep and wide.

The old man crossed in the twilight dim, The sullen stream had no fear for him; but he turned when safe on the other side and built a bridge to span the tide.

“Old man”, said a fellow pilgrim near, “You are wasting your strength with building here; your journey will end with the ending day. You never again will pass this way. You have crossed the chasm, deep and wide, why build a bridge at evening tide?”

The builder lifted his old gray head; “Good friend in the path I have come”, he said, “there followed after me today a youth whose feet must pass this way.

This chasm that has been as naught to me, to that fair-haired youth may a pitfall be.

He, too, must cross in the twilight dim.

Good friend I am building this bridge for him!”

- Will Allen Dromgoole John Boe presents a wide variety of motivational and sales-oriented keynote/breakout session/seminar programs for sales meetings and conventions. When you book John for your next sales meeting or convention, you get a nationally recognized author, sales trainer and business motivational speaker with an impeccable track record in the meeting industry. Copyright 2007, John Boe International. All rights reserved. For additional information, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com; http://www.FrogPond.com.

The Bridge Builder An old man going a lone highway,

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E XECUTIVE AGENT

Written by Haley Freeman

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MAGAZINE

Maggie McIntee

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aggie McIntee is a savvy real estate advisor and master negotiator, as well as a creative thinker with an eye for design. Through many highs and lows, Maggie has embraced changes in markets and technology, and revised her business approach to fit the needs of her individual clients. In addition to helping clients with

the purchase and sale of resale properties, her experience spans the executive management and marketing of new home communities and the liquidation of bank-owned assets. She proves that adaptability leads to success and longevity in real estate.

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Maggie spent her first few years in real estate as a resale agent, but when the market softened, she transitioned to new home sales. A talented and ambitious professional, she worked her way up from marketing coordinator to vice president of marketing at K. Hovanian Homes, where she ultimately directed a large marketing team and a multimillion dollar budget. When the market cycled again, she decided to return to resale. That’s when she joined Fred Stepanian and his full-service team of top-producing agents. “I have observed many agents over a 30-year period,” Maggie says, “and there are varieties of ethics and standards. But Fred is at the top. It’s no wonder he’s as successful as he is. He and his wife, Esther, have done an excellent job building this team of professionals. It’s an honor to work with such knowledgeable and ethical people.”

The Stepanian team provides the marketing and transactional support that frees Maggie to do what she does best: expertly guide her clients through the purchase or sale of their home. The team also works in unison with select industry partners who help to facilitate seamless transactions. “Barry Krevoy at Finance of America is our preferred lender. I love working with him. He’s very attentive to buyers’ needs and has a firm knowledge of finance and the direction rates are heading.”

Since clients have many choices when they are looking for a real estate agent, Maggie encourages people to find an agent who fits their personality and communication style. “Everybody is unique and wants an experience that is unique to them. A good agent has to be a chameleon to figure out what is important to each person and give them the level of service they’re looking for. For some, communication is number one. They want someone to answer their phone and return emails right away. For others, they’re looking for someone with the negotiation skills to get them the best price. The best agents are those who can conform to the needs of the individual.”

Maggie’s diverse experience means she can offer clients a fresh perspective on real estate. Having been involved in the planning of nearly 50 communities from raw land to build-out, she has a unique grasp of how a home came to be in the first place. She can identify architectural trends and building techniques, and help clients understand exactly what they are buying. “I definitely know the plusses and minuses of buying a new home versus resale. Some people are willing to pay more in order to buy new and have more choices, like preferred lots, interiors and upgrades. With resale, somebody else has already made those choices, but things like location or taxes may be bigger concerns. I have the knowledge to help people sort out their priorities and analyze the market.”

Being adaptable also means being a problem solver.

When challenges arise, Maggie is ready with solutions and acts quickly to put her clients at ease. “Working with people on a real estate transaction is complex. You’re touching their money during one of the biggest investments of their life. It’s sensitive, and they have to be able to trust you and believe you are on their side.” In a fast-paced and ever-changing market, Maggie’s authentic ability to identify and adapt to the needs of her clients continues to earn her their trust and respect. Her ongoing passion for real estate inspires her to keep learning, so that she always has something new to offer. She is a master at her craft, able to design a real estate experience that is the perfect fit for each unique client.

Maggie eschews what she calls the “fast food environment” that is so prevalent in today’s real estate climate, where technology has spurred agents to short cut service in order to get deals into escrow as quickly as possible. While she is very comfortable using the tools that make transactions more efficient, she is also a professional who gives every client the time and attention they deserve. “I like to sit down and go over a contract so my clients understand exactly what their commitments are. I want them to go in with their eyes open, instead of saying in retrospect that they wish they had done things differently.”

Maggie McIntee Stepanian Group, Keller Williams Realty 4010 Barranca Parkway, Suite 100 Irvine, CA 92604 Tel: 714-709-6091 Email: MaggieMcIntee@gmail.com Web: www.fredandesther.com CalBRE # 01861336

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Being Fruitful

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ver the years I’ve learned to challenge my audiences to turn their response to the ideas and information they receive into results. According to the Biblical story, the first couple, Adam and Eve, was instructed to be fruitful - produce some results. Fruitful is kind of an interesting word; it denotes abundance.

Here’s what I think fruitful, abundance and productivity mean - to go to work on producing more than you need for yourself. I think we fulfill that command given to us so long ago to be productive, to produce far more than we need for ourselves, by blessing others, blessing our nation and blessing our enterprise.

Challenge yourself to produce more ideas than you need for yourself so you can share and give your ideas away. Produce more in terms of substance and money and treasure and all things valuable to human beings, far more than you need for yourself. I am reminded of R.G. LeTourneau’s story, the man who built the big earth moving machines; it was his goal to someday give away 90% of his income. Giving away far more than anyone

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could possibly imagine. 90% is an awful lot to give away, but you should have seen the 10% that was left.

Once abundance starts to come, once someone becomes incredibly productive, it’s amazing what the numbers turn out to be. It’s amazing what it finally totals. So make sure when you are given the opportunity, that you turn your response into results, thus the chance to be more fruitful and more giving.

Jim Rohn knows the secrets of success - in business and in life. He has devoted his life to a study of the fundamentals of human behavior and personal motivation that affect professional performance. He can awaken the unlimited power of achievement within you! Reproduced with permission from the Jim Rohn Weekly E-zine.

Copyright© 2006, Jim Rohn. All right reserved. For information about Jim’s keynote presentations and seminars, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com http://FrogPond.com.

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Written By Jim Rohn ExecutiveAgent Magazine

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E XECUTIVE AGENT

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MARLENE SILVA

fter making her mark with some of the most recognized brands in the industry, Realtor速 Marlene Silva recently joined the boutique brokerage

Written by Haley Freeman

Vision Realty, where she is applying her creativity and business forward thinking to helping more people attain the home of their dreams in the South Bay.

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A Woman of Vision Marlene uses multimedia to create a business that is high tech, high touch and high trust. “Business has to continue to flourish and expand,” Marlene shares. “It’s not necessarily about getting a larger office. It could be a way of thinking, or how you communicate with others, or the methods you are using. What makes my job really fun is always looking forward to something new.”

That kind of positivity and openness to growth has helped Marlene to prosper in real estate regardless of market conditions. During the turbulent recession years, Marlene realized she had to reinvent the way she saw herself in the business of real estate. “Most people just didn’t know what direction to go. It caused me to create a new way of working in my business. I concentrated on helping clients who were losing homes or couldn’t find a home loan get into high-end rentals. I also created referral relationships with Realtors® in other states and sent them California clients who were relocating. I ended up doing well and was able to maintain a lot of positive relationships.”

An Upbeat World Beat Positive relationships are also key to Marlene’s success.

She advises, “You need to be real. If you are just trying to make money, you’re going to come across as desperate.

But if you’re open, generous and loving, the right people will call you and want to work with you. It’s important to think about how you’re drawing people and what kind of energy you’re attracting. I’m always trying to remain in that positive space.”

As a long-time resident of the Beach Cities, Marlene is highly knowledgeable about the area and its unique real estate and community assets. She advises many professionals in the aerospace industry, as well as clients from cultures around the world. “It is exciting to be working with people with different mindsets and belief systems.

You really have to be an open person to accommodate their customs and make them feel comfortable during the home buying or selling process.”

Born in Cuba, Marlene came to America as a young child and grew up in New York City. She has recently begun experimenting with writing poetry and rap lyrics.

A mature, professional female, she is hardly the stereotype of a rap artist, but she says that by drawing on her multi-cultural roots and ethnic rhythms, she has found an inspirational link with this art form.

Showing Up Marlene once read a newspaper article about a woman who had been a seamstress and top tailor to the stars for 40 years. “When asked how she had remained at the top of her industry, she said it was because whether she was making a $300 suit or a $3,000 suit, she concentrated on that person and doing the very best job she could while they were with her,” Marlene says. “I took that story to heart and with me into real estate. I made the decision that I was always going to show up for people and give them the quality they asked for.”

Marlene shows up for people in every area of her life.

She raised her four children as a single mom, leveraging the flexibility of real estate to make a living and still be there when her children needed her. She also shows up for people in the community. One of her passions is helping homeless veterans who have migrated to the Los Angeles area. “As a human being, I feel it is my responsibility to find a way to assist someone who doesn’t have as much as I do. I am deeply moved by the plight of many veterans, as well as the over 60 families living in downtown L.A. I recently learned that only four percent of the world has electricity at night. Hearing that gave me some real perspective and strengthened my resolve to share what I am blessed to have.” Marlene also contributes to the betterment of the real estate industry. She is currently serving on the South Bay Association of Realtors® Global Committee.

People trust Marlene’s advice because they know it comes from the heart. Through her skillful and creative approach to real estate, she is helping people transform their vision of the perfect home into a joyous reality.

Marlene Silva Vision Realty 403 Torrance Blvd.

Redondo Beach, CA 90277 Tel: 310-251-4663 Email: Homes4Marlene@gmail.com Web: www.homes4marlene.info CalBRE # 01267149

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harisma is easy to spot but hard to describe. Nailing down a definition is like trying to define America.

And the effort is made more frustrating because we all tend to overuse the term, lavishing it indiscriminately oninsolent athletes, glamorous film stars, and fanatic cultists, as well as on genuinely enchanting and inspirational personalities like, say, John F. Kennedy, Dr. Martin Luther King, Jr. and Princess Diana.

Here’s my definition: Charisma is the ability to influence others positively by connecting with them physically, emotionally, and intellectually.

I’m convinced that, popular wisdom to the contrary, charisma is not in your genes-and it’s not beyond your grasp.

You already have charisma, but it’s not configured the same way in you as it is in the person next to you.

Think of it this way: Each of our personalities consists, let’s say, of a series of containers, like cups or glasses.

If all the glasses were filled to the top, you’d be so charismatic people would think you were a god-and you’d probably think so, too. Some really, really gifted people may come close to this ideal. But, for most of us, some of the glasses are nearly empty, some brimming, yet others are partially filled to varying degrees.

Together they constitute our charisma, or at least our potential charisma.

Still, I’ve wanted to be able to describe charisma more concretely. So I’ve thought a lot about it, done applied research and formed some opinions. I’ve also studied the literature, going back decades, and compared the conclusions of scholars with my own observations.

Though the results may not be strictly scientific, I’ve sought to reduce charisma to its bedrock. What I’ve come up with are seven qualities that I’m convinced are at its core.

Here’s how I see those seven main components of charisma-or, the “glasses,” if you will: • Your silent messages. You make a statement about yourself even before you open your mouth. This is your “silent message.” It’s the way you carry yourself, physically, emotionally, and intellectually.

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• Your ability to speak well. You may have a terrific idea, but who will know if you can’t articulate it?

• Your listening skills. Rarely taught and infrequently practiced, listening is nonetheless a key to communicating and making others feel special in your presence.

• Your persuasiveness. This is your skill at motivating others to follow your lead or adopt your idea. No idea, however great, ever gets anywhere until it’s adopted.

• Your time and territory smarts. How you honor or violate another person’s personal space and time will affect the amount of tension or trust between you.

• Your adaptability. Building bridges to others is impossible without understanding how to treat others the way they would like to be treated.

• Your vision. What do you feel passionately about?

What do you care really deeply about? Whatever your objective, you’ll never influence anyone to change their ideas or take action if you don’t feel strongly about it yourself.

You can apply these seven elements of charisma to your personal life, your job, or in any setting where the ability to influence others positively is beneficial.

And the wonderful thing about charisma is that it makes you powerful without making others less so. That’s because the kind of power I’m talking about is personal power, rather than position power, the kind of power that doesn’t take power away from others, but gives you and them the power to achieve favorable outcomes.

The potential to be more charismatic is within you. And the payoff for doing so has never been higher.

Dr. Tony Alessandra, CSP, CPAE has authored 13 books, recorded over 50 audio and video programs, and delivered over 2,000 keynote speeches since 1976.

Copyright© 1999, Tony Alessandra. All rights reserved.

This article has been adapted from Dr. Alessandra’s book, Charisma (Warner books, 1998. Dr. Tony Alessandra is recognized by Meetings and Conventions Magazine as... “one of America’s most electrifying speakers.” For information about Tony’s keynote presentations, please call The Frog Pond Group at 800-704-FROG (3764) or email susie@frogpondgroup.com.

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Charisma: What Is It? What Will It Do For You?

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Nomination Form Nominate a fellow REALTOR速 to be featured in one of our feature stories; on the cover as Executive Agent of the Month, or as a special feature story. All candidates must be nominated by a real estate professional. The selection process includes a questionnaire, personal interview, reference check and final approval by the Advisory Council. Candidates are evaluated based upon professionalism, length of service and uniqueness of story, as well as industry and community involvement.

I Nominate: Name_______________________________ Company___________________________ Address____________________________ _____________________________________ City, State, Zip_____________________ _____________________________________ Phone______________________________ Email_______________________________ Submitted By: Fax/Email nomination to: Executive Agent Magazine PO Box 73384 San Clemente, CA 92673 Fax: 949.266.8757 Email: FArrias45@gmail.com Tel: 949.366.3349

Name_______________________________ Company___________________________ Phone______________________________ Email_______________________________

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Cover Story

Executive Agents of the Month

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Written by Haley Freeman - Ian Wiant Photographer

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hen Colton Whitney was not yet a teenager, he already knew he wanted to be a world-class Realtor®. Colton has great memories of sizzling Las Vegas summers spent swimming and boating at Lake Mead with a whole community of regulars. Among them was Frank Napoli, a mega-successful Realtor® whose name was known to virtually every household in the valley.

“One day when I was 12, I sat next to him for the entire day and listened to how he interacted with people, and the way he negotiated and got results. When I told him this was what I wanted to do when I grew up, he told me there would always be a place for me in his company.” An eager young Colton responded, “When do I start?”

That’s when Frank gave him the bad news: he would have to wait until he was an adult before he could get a real estate license. That reality didn’t sit well with Colton.

At 16, he learned that actor Macaulay Culkin had legally emancipated himself. “I had a great family, but I wanted to do whatever it took to get my license as soon as possible, so I finished high school two years early and had my license before I turned 18. I also learned I was going to be a father at a young age, so I was ready to fast-track my career.”

Frank Napoli junior is Colton’s lifelong best friend and the other half of the Napoli & Whitney Group at Berkshire Hathaway. After years of traveling to the beach and loving Southern California, they finally decided to export their very successful business model from Las Vegas to Irvine.

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It is a big responsibility to be the steward of a legacy.

When Frank Napoli passed away, Colton and Frank Jr. vowed to build on his heritage of selfless service, unparalleled expertise and unfailing integrity. “He always lived by the mentality that if you help enough people get where they want to go, you’ll get where you want to go in life. He really cared about people. When you spoke to him, you felt like you were the only person who mattered.”

Their collective commitment to excellence is both recognized and appreciated by their clients. One said: “The Napoli & Whitney Group is run as an efficient real estate business, which is far more than I can say for past representation. Their group is professional, dedicated, and truly cares about the results they obtain for their clients.”

Colton and Frank Jr. are committed to maintaining the standard of service set by their predecessor while continuing to expand the business into new markets. “We’ve fallen in love with California, and we are intent on growing within the Berkshire Hathaway brand in locations throughout the state.”

“Prior to listing my home on the market, they paid for my staging and professional photography. My home looked like a model home (honestly made me sad that I was selling it)! Regardless, their efforts ended up getting us multiple offers above list price. The escrow period was seamless and they earned me as a client for life! Thank you so much!”

Colton describes their team as a family. “Everybody here shares the same motivation. They are all driven, hardworking individuals who are truly dedicated to our clients.

We want to help each person build themselves as a brand, as well as grow within the team. Our client first mentality applies whether we make a commission or take a loss. We believe word of mouth is the best form of advertising out there.”

Having learned the craft of real estate from one of the best, Colton continues to hone his professional knowledge and skills, so that he has the expertise to guide everyone from first-time buyers to well-seasoned investors. One client described their real estate experience with Colton as “stellar” because of his “extensive knowledge of the local real estate market, as well as superb communication and negotiation skills.”

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EXPANDING A BOLD REAL ESTATE LEGACY Another shared: “I contacted Colton to help us with the strategizing of our investment properties. He is very well versed in this area and proved to be a significant asset to my husband and I during the purchase process. His understanding of market trends in both the open market as well as rental market gave us the ability to yield returns that we frankly were not expecting. His attentiveness to our needs and ability to listen to what we were looking for has truly earned him this review. We will always contact their office for all of our future needs. We appreciate everything your team did for us, thank you!”

Old School Meets New School “Technology is definitely my forte,” Colton says. “We still use the old school approach we learned with Frank Sr., which is tried and true. But we’ve also found ways to incorporate those fundamentals and then leverage technology to enhance the way we market properties. Since we know that most buyers come through the internet, we still use print media for brand recognition, but focus most of our resources on maximizing exposure through platforms like Zillow and Trulia. The global exposure from the click of a button is unbelievable.”

Berkshire Hathaway is ranked the most respected company in the world, and its reputation for excellence combined with its global accessibility attract a high volume of foreign clients. Colton and his team are well-prepared to meet the unique needs of these buyers and sellers with a whole host of specialized tools. Their multi-lingual agents are ready to engage clients from around the world in their own language, ensuring that they receive the same standard of care provided to domestic clients. Many Asian companies trust the Napoli & Whitney Group to help them relocate their employees to destinations in the United States. The Group also utilizes the Chinese real estate platform, Juwai, which exerts the same reach in Asia that Zillow does in the U.S, to give their listings unprecedented, real-time visibility.

Another advantage of the technologies Colton and his team employ is the ability to provide clients with complete transparency. Gone are the days when a client had to rely entirely upon their agent for information. “Through our CRMS, clients have access to the same things as our agents.

It makes the process more understandable and ensures the accuracy and timeliness of the information being conveyed to the client.”

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The team also merges old school fundamentals with new school methods by utilizing video messaging to communicate more personally with clients. For instance, Colton explains that when a new lead comes in, he will follow up with a video message to say thank you and assure the client that an agent will be reaching out to serve their needs.

In the meantime, they can respond to his email and receive more information. Each message is recorded live and customized to the recipient.

The whole team incorporates video messaging throughout the real estate process, and the feedback has been overwhelmingly positive. “It’s just another way to establish quality, one-on-one communication in a fast-paced world.

Many people don’t want to meet in person until they have to. This bridges the gap and gives them a chance to get to know us and develop trust right from the start.”

Colton and his team are constantly refining their methods for achieving optimal results for both buyers and sellers.

Listing specialists engage in coming soon campaigns to create action for sellers even before their property is available to the public. Likewise, in markets where inventories are low, an inventory team is employed to help buyers find off-market properties. This is a great service to firsttime buyers or families who are reestablishing since the crash, who are sometimes priced out of competitive markets. “This helps buyers to avoid bidding wars and buy a

home in the neighborhood they want for what it is actually worth.”

Giving back is another part of Frank Sr.’s legacy that is being kept alive by Colton and Frank Jr. They are generous supporters of the Sunshine Kids Foundation, a non-profit organization that helps children battling cancer. “Frank always had a soft spot for kids, and as the father of an eight-year-old daughter myself, I also have a soft spot for improving the lives of children who are less fortunate. Sunshine Kids not only provides money for cancer research, it also creates camps that give these kids a break from reality.

It’s humbling to meet them and see how strong they are.”

Providing the leadership necessary to continue and build upon Frank Sr.’s legacy requires a surplus of patience and understanding, two qualities that Colton has in abundance.

He strives to create a positive growth environment for team members and remain open to new ideas. “California is a very competitive market with amazing agents. The good ones are downright phenomenal. We are continually working to separate ourselves from our competition. We meet weekly to talk about it and make sure we are offering a level of service that rises above what everybody else is doing. Something that worked last year may not work this year. And we believe that the relationships we cultivate with other professionals in our market are vital to our ongoing success.”

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Colton Whitney – Frank Napoli Jr. Berkshire Hathaway HomeServices 2405 McCabe Way, Irvine, CA 92614 Tel: 949-424-9975 - Email: Colton@napoliandwhitney.com Web: www.napoliandwhitney.com CalBRE # 01931303 ExecutiveAgent Magazine

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See the winning

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ith just a few ticks left on the game clock, the home team trails by just one point. This, being the biggest game of the year, carries with it a lot more weight than games played earlier in the season. The players, having fought hard through the regular season, have waited the better part of their professional careers for this moment. As the last few seconds of game time evaporate into thin air, a victor will soon be crowned, hailed, and celebrated. Of the two best teams in the league, which one will pull out the victory? Is it the team that plods out onto the field, runs the designated plays, and tries their best? Or is it the team that visualizes and senses the sights and sounds of the win first, before they hit the field? Let’s take a brief look at history.

Hockey great Wayne Gretsky chose to skate to where the puck was going to be, instead of spending a lifetime chasing after it; Muhammad Ali made no apologies in letting people know that he was indeed “the greatest” in the professional boxing world; Michael Jordan saw his name reappearing on the high school roster after he had been cut; and Rudy Ruettiger knew he was born to play Notre Dame football. What did these people know that still escapes so many others?

Whether you’re raising your children, bringing up the next generation of students, or coaching high-achievers in sports or in business, there is one simple truth: you have to see the winning in your mind’s eye, before you can do the winning in the public eye.

You will see people do amazing things, once you help them learn how to tap into and feel the electricity and heat of a victorious possibility. Borrowing from the ideas of John Maxwell, here’s why: When people sense victory They sacrifice to succeed. They look for ways to win. They become energized. They follow the game plan. They help other team members. When people sense defeat They give as little as possible. They look for excuses. They become tired. They forsake the game plan. They hurt others. Where are you today? Are you sensing your victory and looking for ways to make it reality? It is not enough to just “see” it – you have to create a game plan and then work that plan with commitment and tenacity. You can do it!

With the heart of a teacher and the patience of a friend, Joel blends his educational experience (a master’s in counseling and an MBA) together with a passion for helping others to realize their God-given potential. Help yourself to some of Joel’s favorite coaching tools. Find out more about his latest book, One Woman’s Journey to the Work She Loves.

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Why A Positive Attitude Is Best For You

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oing around with a nasty and sarcastic, all “theyowe-me-type-of-thing”, “it is their fault”, “it is the Government’s fault” and continually feeling victimised and negative just about everything, is not really sustainable. So the exercise here is to see whether we can change ourselves to gain a different kind of attitude: “A Positive Attitude”.

Of all things you can adopt for yourself, you would be hard-pressed to find something better than a positive attitude.

If you believe you have a realistic approach in life and that is what must prevail above all others, perhaps some thoughts on a positive attitude and the benefits that can bring you, could persuade you to open your mind towards acquiring it.

Sometimes we don’t realize why we go towards things that express frustration, anger, ill feelings about people, situations of family life, the government, the wife, the husband, the environment etc. all of which, if we allow them to persevere in our life, can change our perception of what reality is, simply because we see them from one angle alone.

All expressions of this side of seeing things is not a healthy way to be about in life. They can stop us from being resourceful and from seeking solutions to everything we see as problems that upset us. It is not very useful and encouraging for others to see us carrying this kind of attitude.

Imagine if instead, we present ourselves with ideas to overcome most things that clutter our judgment and project forward a resourceful way of dealing with things, like talking about other ways to see what is difficult, complex, hurtful, abusive, repulsive or hateful.

And what if we persist on smiling, on focusing our thoughts to find solutions, on giving plenty to others without reservation, especially on treating others in a more loveable way without fear of rejection.

Do you think if you took this way of behaving would attract a different response from others? I believe this other way of being not only will change your life, your health and your financial position but will also make you a more caring person to everyone around you. Even if you don’t believe it until you make an effort to deviate from taking the pessimistic side of things in life, and go onto the different side of reasoning, that lies in the resourceful state, the creative state, the solutionseeking state, it is extremely difficult to see gains in your life.

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Dwelling in the half empty measures, the negative attitudes, the resentments about all things, on blaming everyone else and everything else for your misfortunes is not going to get anything in your life solved. But you already know that, so, trying the other angle, “the positive way” as many people would call it, seems quite a logical thing to do.

If being resentful, blame full, uncaring, angry, boastful, impolite and provocative do not get us anything truly worthwhile and make us look negative in so many ways to others, why not make an effort to overcome little by little all those traits to start having a positive attitude and seeing a change in how we are perceived by others.

Looks like by eliminating all those traits, you can begin to make small changes in your attitude, small enough steps to build a muscle of gradual improvement to overcome ingrained negativity. If you persist with this new way of behaving and make it sustainable, you will be, eventually, unstoppable.

Nothing can resist your new level of positive attitude that is all conquering, charming and effective in just about any endeavour you care to take.

You will always be welcome by everyone and doors will be open to you because it is the new you with the all powerful attitude, “the positive attitude” that you so much wanted since the days of the “half empty glass” and the “partially cloudy skies” and the gloomy statistics of doom that you used to believe.

Now you are not sarcastic and nasty and do not have time for sadness, illness, abusive manners and provocation that so much hurt others and got you nothing but rejection. No, you are now totally the opposite, the charming, kind, smiley, courteous, giving, always ready to help kind of person that others love to be with, help and admire.

How beautiful is that? To all those that knew you as a negative, stressful-type of person to be with , now they love you and respect you and want to help you because they want to reciprocate your changed positive personality. Great news!

If you like this article and want to read others related to Personal Improvement and other subjects of Marketing, you can go here: http://www.GermanCalvo.com/blog where you can also get eBooks downloaded FREE to help you gain ideas of Internet Marketing and off-line marketing.

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EA

Yesterday’s Impossibles

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remember the media coverage which accompanied Sir Edmund Hillary’s feat of being the first person to scale Mt. Everest. He became an instant celebrity, even though he had failed in his first effort and left five of his guides dead on the mountainside. England recognized Sid Edmund Hillary’s tremendous effort by giving him the highest honor awarded a foreigner. Years later he was back in the headlines when his son climbed to the peak of Mt. Everest and a radio-phone conversation was held between father and son Today, according to the government of Nepal, it’s very common for climbers to reach the peak of Mt. Everest.

As a matter of fact, a one-day record of 37 people reaching the summit of Mt. Everest has been reported.

Seven teams arrived within a half-hour period and created a climber’s traffic jam. Yes, yesterday’s impossibles often become tomorrow’s standards. On September 6, 1995, one of the world’s “unbreakable” records was broken. I speak of the “Iron Man” stunt of Lou Gehrig, who played in 2,130 consecutive baseball games. Gehrig’s record was thought to be unbreakable, but Cal Ripken broke that record and extended that streak to make it even more “impossible.” Another record considered unbreakable

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was the number of hits Ty Cobb had gotten, but several years ago Pete Rose broke that “unbreakable” record.

Today 12-year-old girls are swimming faster than Johnny Weismuller swam when he was the Olympic Gold Medal winner. Most of us get excited when we read about superhuman achievements, but something that is much more important is when we break our own personal best records for accomplishments.

Achieving better grades, a better work record, a better record of “being nice,” and a host of other records will make you a better person in the most important game of all - the game of life. Think about it - give it your best shot - break your own personal records and you will be AT THE TOP! Zig Ziglar was known as America’s Motivator. He authored 32 books and produced numerous training programs. He will be remembered as a man who lived out his faith daily.

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Service with a Smile

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ave you ever experienced incredible service? Not just a brief smile and a “let me know if I can help you,” but the type of service where someone goes out of their way to provide you with the best experience possible with their company. Maybe it was the shoe salesman at the retail store, the pizza delivery guy, or the customer service representative on the phone. If you’ve ever had the opportunity to experience quality service, then you know the type of impression it makes. That’s the type of impression a young guy named Jonathan made on Dave. Jonathan was the manager at a sub shop right down the road from Dave’s office in Brentwood, Tennessee.

Every now and then, Dave would head over to the sub shop with his son. And, every single time, Jonathan would address them by name and call out their order before they could even speak. This guy treated his customers well!

You’re probably thinking, Well, he knew that was Dave Ramsey and his son. Well, he did…but that’s not why he treated them so well. Everyone was treated with the same five-star service when they met Jonathan—bankers, construction workers, maids, mothers, teachers, corporate executives. Jonathan treated them all well. He knew their names and their usual orders—he went out of his way to make them feel comfortable while at the sub shop. That’s great service. He smiled. He had energy. He came out from behind the counter and talked with the customers and cleaned tables. He was a leader in the business, and he served more than anyone else there. And, remember, this was a sub shop—not a world-class restaurant! But something happened.

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One day, Dave returned to the sub shop and Jonathan was gone. He left to go back to college and get an education. But Jonathan already knew a lot more about business than many employees and entrepreneurs could ever grasp.

It all comes down to service. When you treat people with outstanding service, they are more than happy to buy stuff from you. It’s amazing, isn’t it? Think about this: What if every business had a Jonathan? How could that type of positive, go-getter attitude transform businesses—and even the economy? That’s why it’s so vital for business owners to understand the importance of having team members who are energized and supporting the company’s mission—whether it’s selling sandwiches or shipping boxes. When you have someone like Jonathan, do everything you can to take care of him. Show your appreciation.

Treat your team with dignity and respect, and they will treat you, your customers, and your business with dignity and respect.

Develop business and leadership skills for yourself and your team at Dave Ramsey’s EntreLeadership event. Learn more now! Dave Ramsey formed The Lampo Group in 1992 to counsel folks hurting from the results of financial stress. He has paid the “stupid tax” (mistakes with dollar signs on the end) so hopefully some of you won’t have to.

He wrote the book, Financial Peace, based on all that Sharon and he have learned, and he began selling it out of his car. With a friend, he started a local radio call-in show called The Money Game, now nationally syndicated as The Dave Ramsey Show.

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Surpassing the status quo.

At Kinecta, we do it impeccably well.

Commitment? We’ve got loads of it.

• Ground-level marketing and sales support – For your clients who are selling their home, 7 days a week.

• Local direct lender means personal attention – We’re within reach and your clients are our top priority.

Value? Now we’re talking.

• First-time buyers – As low as 3% down payment, FHA loans, discounted credit union MI. • Jumbo Loans – To 90% LTV, up to $3 million.

Service? Nothing less than top notch!

• Your clients will be more than customers, they’ll be members. Member satisfaction score of over 85% in 2015!† • Free education & resources – Homebuyer and seller workshops, and homebuyer kit.

Curious? Allow us to share more – Contact us.

Jason Redmond, NMLS# 1234810 Manager, Mortgage Loan Sales tel: 310.643.4667 | cell: 310.871.1673 jason.redmond@kinecta.org www.kinecta.org/jredmond

Duane Reddington, NMLS# 410579 Manager, Mortgage Loan Sales tel: 310.643.2238 | cell: 310.292.7527 duane.reddington@kinecta.org www.kinecta.org/dreddington

Member satisfaction score derived from Net Promoter Score, which measures how likely someone would be to recommend Kinecta.

NMLS (Nationwide Mortgage Licensing System) ID: 407870. Information is intended for Mortgage Professionals only and not intended for consumer use as defined by Section 1026.2 of Regulation Z, which implements the Truth-In-Lending Act. The guidelines are subject to change without notice and are subject to Kinecta Federal Credit Union underwriting guidelines and all applicable federal and state rules and regulations.

10726-02/16

†