2017 summer progress week one

July

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an annual report

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business services

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2017

retail

Drones reach

new heights

in CNY

Area on the fast track in drone infrastructure development

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By Ashley M. Casey Staff Writer

he unmanned aerial system (UAS) industry is growing exponentially, and Central New York is leading the charge in creating the infrastructure necessary for widespread use of drones.

“It’s an industry-leading pace that the area’s trying to take in terms of capability,” said Dave Whitaker, project manager for Gryphon Sensors. “We’re on a path to get there on a very aggressive timeframe.”

From Hancock eastward to Griffiss International Airport in Rome, Gryphon Sensors is building a $10.1 million monitoring system that can detect drones and other small aircraft. As part of the Upstate Revitalization Initiative, the Empire State Development Corporation awarded Gryphon a $5.1 million grant toward the project.

Whitaker explained that Gryphon does not build or fly drones, but the company builds detection systems that use ground radar, cooperative surveillance and downlinked GPS data from drones.

The first phase of the project — installing towers in the town of Verona, at Griffiss and on the Madison County building in Wampsville — should be complete by the end of the summer.

The Northeast UAS Airspace Integration Research Alliance (NUAIR) will

direct Phase Two of the project, a $30 million endeavor that will extend the detection area west to Baldwinsville, north of Oneida Lake and south of the Thruway near Utica. The project should be complete by the end of 2018.

According to the Empire State Development Corporation, the economic benefits of this project (fiscal plus total net resident disposable income from project employment) will total $41,927,855.

For each permanent job created by the Gryphon project, ESD projects that 1.58 indirect jobs will be generated for New York state’s economy.

Drone capabilities on the rise

Last summer, online shopping juggernaut Amazon announced its plans for drone delivery in the U.S., the United Kingdom, Austria and Israel. In December, Flirtey, a dronedelivery startup, tested delivery of 77 packages from a 7-Eleven store in Reno, Nevada, claiming they could deliver a Slurpee without losing a single drop.

Amazon packages and Slurpees aside, drones are poised for more serious applications,

such as search and rescue operations, foreign object detection and inspecting bridges or airport runways.

“Right now, they use guys Drones l Page 13

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Progress & Innovation

July 19, 2017

From the editor

I’m proud that I’m a Central New Yorker

By Jennifer Wing

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t’s that time of year again – when we, at Eagle News, publish Progress, our bi-annual supplement featuring news about businessses that make Central New York great.

With everything from small, mom-and-pop style shops to large leaders in industry, CNY has a diverse melting pot that is ever growing and changing.

As a retail consumer, I certainly visit Destiny USA regularly, especially since I have a teenaged daughter and son, but I also enjoy hitting the small, whimsical shops that can be found on the streets of the City of Syracuse and its surrounding suburbs.

The personal touch of their staffs, the unusual goods and services provided and the “hometown” setting get me every time.

Living in the eastern suburbs, it’s also nice to shop, eat and tend to everyday needs locally, among neighbors. I like the feeling of camaraderie that goes along with running into a fellow football parent at the grocery store, or bumping into a neighbor at the local orthodontist’s office.

It’s been said that local government is most important, because it is where your voice can truly be heard. I think that’s true with business, too. The more local a business is, the better it can serve your needs. Simply put, local business “gets” us.

We are Central New Yorkers, and I, for one, am proud of that. We cheer on the Orange, complain about the weather and stop on the way home from work at the local store for fixins’ for the evening meal. We go to farmer’s markets, attend local theater and pick up pizza from our local “joint.”

In this first week, we focus on businesses that keep your vehicle moving, or provide you with a new or used vehicle that suits your needs, provide services for your home or business, give you advice on law and real estate matters and provide local goods and services in a hyper-local retail environment.

Next week, our attention shifts to health, education, insrance, banking and finance.

So Progress is a vehicle in which these and other local businesses can share their offerings – whether they be products or services – with the pride that homegrown business is best.

EAGLE NEWS

Marquardt Cazenovia: It started with an idea and the right people

submitted photo

What is commonplace today – the flip of a switch or push of a button – started with 30 individuals in the rolling hills of Cazenovia, manually assembling standard switches.

For over 35 years, Marquardt Cazenovia has expanded its capabilities beyond the conventional switch or push-button. Its forward-thinking approach has classified Marquardt as a leading global supplier for major industries, worldwide. It would not have been possible without the individuals who have overseen our daily operations from the very beginning.

“It’s funny – it started out like a ‘Mom & Pop’ store with a key to open and lock it up at night; now we run 24/7,” recalled Jeff Amman, who is celebrating 30 years with Marquardt at the end of June.

Amman, now a member of our purchasing team, was the first Marquardt employee enrolled in the apprentice program in 1987. He went to work during the day making small hand tools and learning how to use equipment in the tool room, then proceeded to school at night.

“It was hard at times, but rewarding. I was learning something new every day,” said Amman. “It’s been interesting to see how the tool room has grown and watch automation come into play.”

Amman has lived in Cazenovia his whole life and has witnessed an abundance of change over the years, but is proud that our culture at Marquardt remains rooted to the core values that he experienced from the very beginning.

As an international, familyowned and operated business, we are proud to exhibit such family values, locally, at our Cazenovia plant. Take the mother-daughter duo of Shirley Ortman and Lori Wilcox, both of whom have celebrated their 30th year at Marquardt in the past several months.

“It’s been amazing, I really can’t believe it has come this far,” said Ortman, “When we first started out, we didn’t see much of a turn-around, but now, we’ve grown so much.”

Ortman worked in cleaning for five years before she began work as a member of the warehouse and production team. Over the past 25 years, she has observed the transformation from only a handful of shelves, to ceiling-high walls of product in our recently-expanded 18,000 sq. ft. warehouse.

Ortman’s daughter, Wilcox, who worked in repairs before transferring to finance, expressed her amazement at the development of our completely-automated robotics and assembly lines.

“Back then, we made simple, manual switches – all by hand! Then, we would individually inspect 100 percent of all the products we packaged and shipped. Now, it’s a little bit different,” laughed Wilcox.

Wilcox explained that, 30 years ago, there were just 30 MSI employees on the floor and in the office.

Today, Marquardt employs over 500 diverse individuals. Though it was a much-more intimate environment back then, she noted that it’s kept its family charm, becoming much more than just a job over the years.

“It’s like a home away from home,” said Wilcox.

We extend our sincere gratitude and appreciation to the loyal employees who have been with us from the start and served as the foundation upon which Marquardt Cazenovia was built. They have not only proven that they are key players to our everyday operations, but enjoy the work that they do, perform admirably and continue to push Marquardt to new standards of efficiency and prestige.

Congratulations to all, for your many years of hard-work.

Progress & Innovation

EAGLE NEWS

July 19, 2017

Law

The federal and New York state tax advantages of long term care insurance

by Ami Setright Longstreet

Ami Setright Longstreet is a partner in the estates, trusts and personal planning department of the Syracuse-based law firm Mackenzie Hughes LLP. This article is drawn from the firm’s Plain Talk blog at mhplaintalk.com. Ami’s law practice concentrates in elder law, estates, trusts, & personal planning, family and matrimonial law, estate trust and guardianship, tax & pension, and wealth management. She can be reached at 315-233-8263 or alongstreet@mackenziehughes. com.

I

f you have looked into purchasing long term care insurance, you know that it is an expensive proposition. However, there are some tax advantages related to the premium payments for long term care insurance.

If you are an employee and itemize your deductions, you can deduct a portion of your long term care insurance premium as a medical expense on the itemized deductions of Schedule A of your 1040 tax return.

Premiums for qualifying long term care insurance policies for individuals under 65 may be deducted to the extent that they, along with other

non-reimbursable medical expenses, exceed 10 percent of the individual’s adjusted gross income. The maximum deductions for 2017 for long term care insurance premiums paid (these amounts increase annually) are depicted below: If you are self-employed, you may

be able to deduct premiums that you pay for medical, dental and qualifying long term care insurance premiums for yourself, your spouse and your dependents. This is a deduction on page 1 of Form 1040 and is not an itemized deduction subject to the percentage of adjusted gross income

limitations as a medical expense under itemized deductions.

Partners and LLC members who are treated as partners for tax purposes may also be able to deduct health and long term care insurance premiums as a straight deduction and not limited as an itemized deduction as a medical expense under certain circumstances.

Additionally, if you are a New York State resident you are entitled to a credit on your New York State tax return if you or your business pay premiums for qualifying long term care insurance policies. The credit is 20 percent of the premiums.

Therefore, while long term care insurance appears to be quite expensive, if you are unlucky enough to get sick and be in need of long term care, long term care insurance definitely softens the blow on protecting your assets and income, and there are deductions and credits available to reduce the actual cost of the long term care insurance.

Stories from the businesses, industries and issues that impact the Central New York economy A supplement to:

Eagle News 2501 James St., Suite 100, Syracuse, N.Y. 13206 Phone: (315) 434-8889 Fax: (315) 434-8883

Publisher: David B. Tyler Managing Editor: Jennifer Wing Circulation Manager: Lori Newcomb

Baldwinsville Messenger Cazenovia Republican Eagle Bulletin Eagle-Observer Skaneateles Press Star-Review eaglenewsonline.com

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Progress & Innovation

July 19, 2017

EAGLE NEWS

Home

A family-owned success story of 70-plus years White’s Farm Supply Inc. expands with fifth store

updates, so do we.”

And, when it comes to power equipment, nobody has a larger line-up of brand name equipment than White’s, your “PowIn 2016 White’s Farm Supply Inc. cel- er Equipment Specialists.” From 1 to 1,000 ebrated its 70th year in business and also horsepower, from marked another milea string trimmer stone – the opening of its White’s Farm Supply: to the largest farm fifth store, in Schaghtiequipment Whites Five locations to serve you coke, N.Y., just north of services and sells Visit whitesfarmsupply.com.

Albany, in the fall. it all!

Canastota White’s Vice PresiSo, with top4154 Route 31 dent Art White credits notch customer Canastota NY 13032 the company’s excellent service and this 315-697-2214 record of service for its great lineup of info@ whitesfarmsupply.com growth and success. equipment and Franklin “Our staff receives exparts, it was a no387 Center St tensive training from the brainer to open Franklin NY 13775 various manufacturers,” another store.

607-829-2600 White said. “So they are “The idea is to info@ whitesfarmsupply.com constantly updating their be able to bring Lowville knowledge and keeping our outstanding 8207 State Route 26 up with technology. As a service closer to Lowville NY 13367 result, our customers get the customers,” the best, most up-to-date 315-376-0300 White said. service.” sales.lowville@ whitesfarmsupThe SchaghtiWhite said that beply.com coke store joins cause they go right to Schaghticoke the roster of the manufacturers for 1205 State Route 40 White’s four other factory training they are stores – in CanasSchaghticoke, NY 12154 on the cutting edge of the tota, Franklin, 518-753-2237 industry.

Lowville and Wainfo@ whitesfarmsupply.com “Through this trainterville, N.Y. – conWaterville ing, right in the factories tinuing White’s 962 Route 12 of the manufacturers success story with Waterville NY 13480 they can actually find out brands that are 315-841-4181 a lot through their comrecognized leaders sales.waterville@ whitesfarmputer systems while they in the industry, supply.com are training,” he said. “As offering products the industry evolves and

Land Pride, Krone, Kuhn/ Knight, Terrain King, Anderson, Brillion and about 150 other brands!

White’s was started in 1946 by Willard and Nettie White. Willard retired and his sons Dale, Art and Doug have moved White’s forward.

Today they have also added the third generation to the management team with Jeff and Greg White, Dale’s sons, to assist with the management of five stores.

The company, even with the diversification and multiple brands of power equipment, has been very successful, winning many awards for service satisfaction as well as sales volume for many of the brands they sell. The experience offered in the service department has the trust of Submitted photo many customers throughPictured is White’s Farm Supply Vice President Art out the Northeastern United States.

White.

White’s is on the internet small enough for homeowners as well as at whitesfarmsupply.com as well as Facelarge enough for the largest of farmers and book and other social media and is always contractors. looking for a challenge. So drop them a line The main brands of equipment carried and contact any of their stores for all of your are Case-IH, New Holland, Kubota, Gehl/ power equipment needs.

Manitou, Cub Cadet, Ferris, Scag, Stihl,

Glider Oil Company:

delivering comfort to your home

Glider Oil has been serving homes and businesses since 1942.

When it comes to personal service and 125 gallons is one of the lowest in the inthat “small town touch,” no one beats dustry.

Glider Oil. Since 1942, Glider Oil has been Glider Oil also offers a budget plan to serving homes and businesses in Oswego, help keep cost under control by allowing Jefferson, Onondaga and Lewis counties monthly payments to be made. Budget with quality fuels at competitive prices customers are also rewarded with a CAP - and the flexibility to meet your unique price for fuel oil and propane and a sales comfort needs. discount of 4 perAs a familycent APR on credit owned company, balances on their acGlider Oil’s goal is count.

5276 U.S. Route 11 to treat the customer About Glider Oil Pulaski, NY 13142 like a member of Glider Oil Co is Phone: (800) 724-FUEL (3835) 298-2099 the family - with a petroleum prodprompt, dependucts distributor that able fuel delivery in helps customers in a courteous and professional manner, 24 central and northern New York state stay hours a day, 365 days a year. warm and comfortable while saving monGlider Oil’s website, www.glideroil. ey on energy. Glider Oil delivers a variety com, discusses the benefits of the various of petroleum products for residential and home heating fuels and features an online commercial customers, including heating blog with conservation tips and other in- oil, propane, diesel, gasoline and kerosene. formation valuable to consumers. Clients Glider has six convenient locations: even have the opportunity to pay their Pulaski, Fulton, Blossvale, Carthage, bills online. Glider’s price and service sets Glenfield and Alexandria Bay, serving them apart from other providers. They of- customers in Onondaga, Lewis, Oswego, fer a 15-cent discount if you pay within Jefferson, Oneida and parts of Cayuga, seven days. Also, they provide for auto- Wayne, Herkimer and St. Lawrence counmatic delivery to help take out the hassle ties. For more information visit www.gliof ordering. Their minimum delivery of deroil.com.

Glider Oil

CANASTOTA 4154 Route 31 • 315-697-2214 LOWVILLE 8207 Route 26 • 315-376-0300 WATERVILLE 962 Route 12 • 315-841-4181 WHITESFARMSUPPLY.COM

Submitted photo

Progress & Innovation

EAGLE NEWS

July 19, 2017

5

Home

Ryan’s Windows and Doors helps customers every step of the way

Please buy your doors from Ryan’s Windows & Doors!

Ryan’s Windows and Doors is a family owned and operated window and door store catering to architects, builders, remodelers and homeowners. They are centrally located at 190 Hiawatha Place off Hiawatha Boulevard between Fourth North and Sixth North.

Ryan’s spacious, newly remodeled showroom offers a wide variety of windows and doors for new construction and renovation. Quality windows like Marvin and Hurd are on display as well as beautiful interior and exterior doors such as Therma-Tru, Masonite and Simpson, to name a few. EcoShield and United are two of the vinyl window lines for new construction and replacement that can be seen at Ryan’s.

For over 22 years the Ryan brothers — Morey, Bob and Pierce — along with Ted Raby have been helping homeowners choose the windows and doors that best fit their needs and their budget. They can explain and show the features and benefits of the products and why one door or window is better than another.

With their professional reputation well established among contractors and architects, coupled with the upswing in new building and renovations this year, Ryan’s Windows and Doors expects 2017 to continue to be strong in Central New York.

“We help customers ev-

ery step of the way from the initial decision on style and brand through the installation and maintenance,” Pierce said. “Since we work with so many reputable builders and contractors we can make reliable referrals to home and building owners. With the interest rates still down and heating costs up, this is a good time to plan on replacement windows and doors.

Eliminate those cold drafts and moisture that come with the cold weather. Or maybe it is a questions of just wanting to upgrade the windows to make them more convenient for cleaning or to improve their appearance. With our selection on the showroom floor we can make recommendations to sensibly fit the need.”

Bring your plans or ideas to Ryan’s Windows and Doors and let the experts help. Whether it be one window or a whole house of windows, Ryan’s has the product for you.

Stop in and see their new interactive Therma-Tru door display that showcases decorative and privacy glass designs. See how a new entry door can make a beautiful first impression.

Customers can find Ryan’s Windows and Doors easily. Hiawatha Place is between Fourth North and Sixth North and can be reached from either Hiawatha Boulevard or Wolf Street. Call 425-7915 for more information.

Real estate market currently seeing a shift for buyers, a twist for sellers

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By Mark Re

til the market catches up with itself.

We are seeing two, three, 12 and I’ve seen as many as 20 purchase offers on homes the first few days they come on the market. Buyers are waiting for homes to come on and they see them immediately.

This is causing a bidding war, resulting in homeowners who wisely listen to their realtors’ pricing strategy resulting in their reaping a much higher sale price for their home. While this is no guarantee it is occurring regularly.

Buyers are commonly coming in with purchase offers containing “escalation clauses” stating they will pay $ XXXXX.xx more than the highest price competing offer with a purchase cap of $ XXX,xxx. We haven’t commonly” seen these in years. Many buyers are losing out on their first couple of homes to multiple bids and they are getting aggressive before it’s too late. This will cause houses to appreciate but until then this can make it difficult for houses to appraise at times.

Lastly, I need to say that sellers may think that during these times they can put a sign up in their front yard and wait for the offers to come in. Sellers need the advice of a real estate agent more than ever to negotiate the complicated process of multiple offers and escalation clauses. Likewise, buyers too need the expert advice of real estate agents to help with escalation clauses and the negotiations as well. This selling and buying process is more complicated than ever and we are offering specific seller and buyer seminars to advise on how to work through the process.

I look forward to home values appreciating. Until the next shift occurs. Real estate is local and cyclical!

Mark Re, CR, is vice president and general manager at RealtyUSA.com, CNY/NNY Region. A Licensed Real Estate Broker, he was named 2004 and 2010 Realtor Broker/Manager of the Year and 1998 Realtor of the Year. RealtyUSA, A Howard Hanna Company, offers a 100 percent full money back guarantee for buyers who list and sell through RealtyUSA. See any RealtyUSA agent for details.

eal Estate is cyclical!

Wait long enough and you’ll see it change. I’ve seen all the cycles over the past 38 years and recognize the very specific cycle we have entered earlier this year. Buyer’s markets (home inventory of over four months), seller’s market (home inventory of less than three months) and even markets (home inventory of 3 to 6 months).

We had a rather large overabundance of homes on the market in 2015 going into 2016. 2017 has a seen a shift occur with interest rates being low for several years and starting to inch up slowly. We saw our spring market kick in early this year in February. By the time spring arrived the overabundance had started to shrink we are now experiencing a shortage of homes in most every price range from starter homes to mid-range to higher end homes.

People want to purchase before homes appreciate too much and while interest rates remain low. However, this market is unlike many of the others I’ve seen in that home owners best be very careful about their pricing. In past years it was okay to put a small cushion in their list price to take a temperature and “see what happens.” Today that is deadly!

Your home will sit and be used to sell and justify other nearby homes in the neighborhood. Eventually your home will sell, but for a lower price than had you listed it properly to start.

The twist I mentioned earlier is this: today if you price your home at the market price or even three to five percent less than market value we are seeing multiple offers occur. It is no longer the exception but the rule for the time being un-

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Progress & Innovation

July 19, 2017

EAGLE NEWS

Home

Better customer service sets Hill’s apart Their fully-stocked service trucks have your part for quicker repairs

H

ill’s Heating and Air Condi- petitors in other ways. tioning was a recent “Super “We’re bigger than most and better Service Award� winner on equipped,� Hill said. “We’ve served CenAngie’s List. For the Central tral New York for over 40 years and our New York region, Hill’s received an A customers know us. We have customers excellent rating, the highest rating you who know their service tech. Some even can get. baked cookies for their tech at Christmas When asked time. We are cushow his company tomer-oriented and was different from we have customers other companies in in a service region the field, Hill said, Baldwinsville: 7852 River Road, 315-638- that stretches from “customer service.�

Cortland to Pulaski 2945; Auburn: 2121 West Genesee St., “We have over and Utica to Ge315-253-6869; HillsHeatingandAir.com 15,000 customers in neva.� our database and we In fact, if you take care of them all,� Hill said. “Our da- have purchased your system from Hill’s tabase software enables us to look at their and require an emergency service call, history, from day one to the present. It’s a chances are 99 percent that they have the big advantage — we’ve been able to help repair part on the service truck. Hill’s with extended warranty issues because features service contracts with maintewe have the data.� nance and full-service contracts on all Hill’s was featured in an online article, brands of heating and air conditioning “How to Run a Data-Driven Business,� equipment.

by Gene Marks, that appeared on Forbes.

And parts‌ Hill’s has made a strong com in 2010. In the article Marks writes, commitment to inventory and parts, with “Eleanor Hill, owner of Hill’s Heating more than 11,000 square feet of wareand Air Conditioning in Baldwinsville, house stocked with equipment, parts and thrives on data and she uses the CRM accessories. Thousands of parts in excess (Customer Relationships Management) of $600,000 in value, all on hand to betProgram that I sell. Data is powerful and ter serve their customers. it’s essential to good customer service.â€?

Owner Elli Hill’s commitment to cusHill’s is also different from most com- tomer service is shared by Aaron Felber,

Hill’s Heating and Air Conditioning Inc.

24-hour service - six fully-stocked service trucks mean quicker repairs. who manages the 25 employees at Hill’s, some whom have worked there for more than 30 years.

Felber said this is important because customers see the service end of their work. Hill’s offers extended warranty programs on their products, and financing is available to all customers.

In addition to the office on River Road in Baldwinsville, there is a Hill’s store in Auburn. Both locations have fireplace showrooms full of Kozy Heat and Napoleon brand fireplaces and hearth inserts.

Their Baldwinsvillle store also includes a full sheet metal shop to allow custom

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July 19, 2017

Home

A Central New York success story!

Colonial Laundromat has 34 locations in CNY

MILLENNIAL STYLE

Colonial Laundromat’s 6131 South Salina St., Nedrow, location.

South Avenue, South Salina, State Street, Thompson Road, Tipperary Hill, Trumansburg, Utica, Watkins Glen, Wolf Street and Ilion.

Submitted photo

For more information visit coloniallaundromats.com.

Propane Gas Service for:

r 37 .PUPS 'VFM 'JMMJOH 4UBUJPO r $PPLJOH r $BNQFS (SJMM 3FĂąMMT r Space Heating r "HSJDVMUVSF r $FOUSBM )FBUJOH 4ZTUFNT r $POTUSVDUJPO )FBU r *OEVTUSJBM r 8BUFS )FBUJOH r $PNNFSDJBM r 'PSL -JGU $ZMJOEFST

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r Trained Service Personnel r Regularly Scheduled Deliveries r Budget Payment Plans Available

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laundry done in an hour. And look at the savings on their water, gas and electric bills.

A top loader at home, with 20-pound capacity, will use 28 gallons of water; Colonials uses 24 gallons for the whole cycle, and that’s good for the environment.

More and more people are thinking like that. Come to Colonial, and for $10 you can do a lot of laundry.

We have more and more men coming in and helping with the family laundry.

They like to get it done fast – and they can do that with these large capacity washers.�

About 55 different self-serve washers are available at each location. Sizes range from standard front-loader machines to 35, 55 and monster 80-pound washing machines to meet any laundry challenge you may have. Prices range from $2.50 to $4.50 to $7.50 for the 75-pound machine, ideal for comforters and quilts.

Need something to keep you entertained while you wait? Colonial has you covered with a wide range of newspapers and other reading materials, a better alternative than watching your whites endure the spin cycle.

Colonial Laundromats are located in Auburn, Baldwinsville, Bridgeport, Cicero, Cortland, East Syracuse, Fairmount, Fulton, Geddes Street, Geneva, James Street, Liverpool, Mattydale, Manlius, Massey Street, Minoa, Nedrow, North Syracuse, Oneida, Oswego, Rome,

3PVUFT # BOE r #PVDLWJMMF /: Propane: (315) 893-7250 Fax: (315) 893-7777

Colonial

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C

olonial is synonymous with laundromats! You’ll find 34 laundromats in Central New York.

Colonial Laundromat was established by father-son team Jerry and Tim O’Connell in 1983 when they opened their first location at the corner of James and Townsend streets in Syracuse.

And, five years ago in 2012, they were joined by Tim’s son Ryan. In 2014 they opened number 34 in Nedrow. The O’Connells have grown from a laundry equipment distributor business to Central New York’s No. 1 laundromat.

Tim O’Connell says the main difference between his laundromats and the competition is cleanliness. “We put cleanliness and safety above all else in our laundromats,� said O’Connell.

All Colonial Laundromats are welllit, safe and open 24 hours a day to meet all of the needs of their customers.

An attendant is almost always on duty, primarily to keep the store clean, but also to answer questions and be helpful.

Colonial Laundromats are becoming popular with people who want to save money on their water, gas and electric bills. “People do eight, nine, 10 loads at home and it takes all day,� said O’Connell. “Now they come here, use our 80pound capacity washers that are environmentally friendly and get all their

LAUNDROMAT

Our totally new collection of home furnishings represents the VERY well made AND priced furnishings that appeal to the contemporary eye.

Our Newest Location In Nedrow

6131 S. Salina St. Nedrow, NY

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Progress & Innovation

July 19, 2017

EAGLE NEWS

Herecomes the

sun

More municipalities, businesses exploring solar energy

By Sarah Hall Editor

S

ince 2011, solar installations have soared statewide, and Central New York is no exception.

According to Gov. Andrew Cuomo, a total of 64,926 state-supported projects were installed through the end of 2016, compared with 8,989 through the end of 2011. Those projects total nearly 744 megawatts of solar power installed, enough to meet the power needs of more than 121,000 average homes.

And those numbers continue to grow, thanks to state and federal incentive programs, a drop in the price of solar equipment for both residential and commercial use and direct marketing initiatives on the part of solar installers. Cuomo hopes renewable energy will provide for 50 percent of the state’s electricity by 2030, part of the state’s Clean Energy Standard, one of the most ambitious

in the nation.

“Under Governor Cuomo’s nation-leading Reforming the Energy Vision strategy, solar power is integral to driving the state’s clean energy economy while reducing harmful greenhouse gas emissions,” said Richard L. Kauffman, chairman of Energy and Finance for New York. “Clean, renewable energy will help the state meet its aggressive energy goals, make electricity more affordable for New Yorkers and bring about a more resilient and versatile energy system.”

Central New York has seen some of the largest percentage increases statewide as residents, as well as towns and villages and businesses, work with local installers to construct arrays that will maximize the area’s limited sunshine to cut back on utility costs.

Clay saves 44 percent

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on the Lake. The switch to solar has been a natural one. The county has two operating solar farms, one at the Metropolitan Water Authority on Route 31 and one at the Oak Orchard Wastewater Plant, both in the town of Clay, with a combined total of nearly 14,000 solar panels and a combined capacity of 4 megawatts. The farms’ combined output is enough to power nearly 600 households. They provide electricity for county buildings. The county is working on other facilities in Jamesville, and panels are in place at Beaver Lake Nature Center in Baldwinsville.

Local towns are also looking to reduce their carbon footprint; the town if DeWitt hopes to turn its former landfill into a solar farm. But none have been quite as ambitious as the town of Clay, which, in 2014, constructed its own solar array behind Town Hall.

The array was the brainchild of Clay Town Supervisor Damian Ulatowski, who wanted to bring green technology to the town — despite the possible environmental barriers.

“I’ve been told that it wouldn’t work in a northern environment, especially in the Syracuse area. There’s just not enough sunlight to make solar energy work effectively,” he told Eagle Newspapers in 2013.

“So I sought out companies that had the technology for solar panels that could function not just with the sun but with light of any kind, and Warner Energy is just such a company. They’ve created technology that’s 85 percent effective with any kind of light.”

Warner Energy LLC, a Clay-based business that designs and develops solar project for clients nationwide, installed a 99kW, 396 high-efficiency panel solar array in April of 2014, funded by a New York State Energy Research and Development Authority (NYSERDA) grant a Power Purchase Agreement (PPA), which, according to Drescher, offers a financing solution that eliminates up-front costs to town taxpayers. The solar panels and re-

lated electrical equipment convert sunlight into power, which can be used to run lighting and electrical equipment within the town’s facilities.

Zach Drescher of Warner Energy said it is estimated that every year, for at least the next 25 years, the clean, renewable energy generated by the system installed at Town Hall will offset the emission of roughly 45 metric tons of greenhouse gases. This is equivalent to more than 5,000 gallons of gasoline, 104 barrels of oil, the electricity usage of over five homes, or the carbon sequestered by planting 9.7 acres of pine forest.

There’s also the savings: The town of Clay provided Eagle Newspapers with copies of its National Grid bills for the periods of April 4 through May 7, 2014, and April 7 through May 6, 2015. For the April-May 2014 period, the town hall and highway department racked up $7,896.87 in electricity costs. For the same period in 2015, the bills totaled $4,396.98 — a 44.32 percent decrease.

“Green technology is the next industrial revolution,” Ulatowski said. “I hope other towns will see what this little town in Upstate New York that no one has ever heard of is doing and say, ‘Hey, we can do that, too.’”

Businesses go green

A number of small businesses have had the same thought. In Baldwinsville, Hudson and Mowins Foreign and Domestic Auto Repair was actually ahead of the curve; they put solar panels on their building’s roof back in 2011. The business’s owners, Greg and Cathy Hudson, were prompted by the state and federal incentives, which provided much of the funding to purchase and install the solar equipment.

“Green is good,” Cathy Hudson told Eagle Newspapers in 2011 when the business installed the panels. “It was the way to go.”

Solar energy l Page 13

Progress & Innovation

EAGLE NEWS

July 19, 2017

9

Automotive

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Business Link dealer services everything from family to commercial vehicles

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10

Progress & Innovation

July 19, 2017

EAGLE NEWS

ON THE STREET

CNY commerce and social media Q: How do local businesses use social media to engage their customers?

BY HAYLEIGH GOWANS STAFF WRITER he advent of the internet has brought about a significant change in the way we communicate and connect with each other. Today, the use of countless social media sites can help people easily keep in touch with friends, family and even acquaintances across the world.

Social media sites and apps are not just used for personal reasons, they can be a useful tool for small businesses to reach their customers on a regular basis to keep them up to date of new products, sales and events.

According to the Pew Research Center, about 69 percent of adults in America use at least one social media platform, with Facebook being the most popular followed by Twitter, Pinterest, Instagram and LinkedIn. According to the 2017 Clutch Research Small Business Social Media survey, 24 percent of small businesses do not have a social media presence at all, and only 41 percent of the ones who do actually update their social media sites on a regular basis.

So what is the trend in the Syracuse area? We went to several small and local businesses to ask, “Do you use social media to help your business?”

See this page and pages 11 and 12 for their responses.

Debbe Titus, Halfmoon Bakery and Bistro, Jamesville

T

A: “Yes, very much so. I use Facebook, Twitter and Instagram. It’s useful because once you have your followers, then you have access to their followers because a lot of times they’ll repost or share something. I find that it keeps multiplying.

“I may also repost something another business here in town, so that will show up on their page so our information will be shared. I think you can connect with more people.

“I get a lot of comments and what’s nice it we get a lot of customers who come in because of our posts. I had a gentleman come in one day asking if I had a cupcake I posted because his wife had called him at work and said, ‘Go down there and get that for me on the way home.’ It’s real positive feedback.”

Automotive

Northside Collision has five locations, more than 100 employees Celebrating 43 years in Central New York

Northside Collision is celebrating its 42nd year in business in Central New York.

Gary Bell and George Pontello opened the original location in a rented building on North State Street in Syracuse in 1974.

George was killed in 1977 in a tragic automobile accident. Northside is now owned

by President Scott Jones and CEO Gary Bell; they currently have five Central New York locations and over 100 employees.

Four decades of success are attributed to treating every customer with honesty and integrity while producing a quality guaranteed repair. Their staff are all dedicated to being friendly, helpful and professional. Their training programs are second to none in our industry from front office, technicians and management. The focus is on providing a great experience for their valued customers Northside has direct repair relationships with most insurance companies.

These relationships allow a streamlined

Pictured is a vehicle before and after Northside Collision repaired it. approach to the repair process and customers are pleased with the process since the insurance company and Northside Collision are working together to provide a guaranteed repair and a favorable experience rather than an adversarial one, says Bell. Northside locations are I-Car Gold Class Certified, which means the company’s technicians have undergone extensive training and certifications in all phases of collision repair. Each facility uses the latest technology available for diagnostics

Submitted photos

and collision repair. They converted to water based, green, environmentally friendly paints from BASF in 2011, Bell said.

Jones, who has been with the company for over 30 years, said Northside has become the premier collision repair facility in Upstate New York. “If you take care of customers they keep coming back,” he said.

Northside is now repairing vehicles for three generations in some families. Many customers that had their vehicles repaired

in the 1970s when the company was started are still returning, as well as their children and grandchildren, for vehicle repairs.

The Camillus location, built in 2009, has completed a significant renovation. A second “state of the art” spray booth has been installed and additional work bays were added Northside Collision offers loaner vehicles, and rentals on site. You can find a Northside Collision location near you at northsidecollision.com.

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Progress & Innovation

EAGLE NEWS

July 19, 2017

11

Q: How do local businesses use social media to engage their customers?

Nick Sanford, Toss N’ Fire Wood Lauren Masucci, Manlius Jewelry and Repair Fired Pizza, North Syracuse A: “Yes, absolutely. We have Facebook, Instagram and Twitter. I think it’s a great way to connect with customers and get feedback. We can show the different deals we have going on.

It’s a great way to communicate with people who want to hear from us. I think it’s vital and definitely have found great use for it.�

Jeff Kingsley, Eastwood Eatery, Syracuse A: “Yes, we have a Facebook page. We can put our specials everyday on there. It covers a lot of people we might not have reached otherwise. It’s free, which is nice.�

A: “I do, we mostly use Facebook but we also have an Instagram and Pinterest page. It’s how people communicate these days and, for the most part, it’s free. It’s a good way to let people know what we have going on.�

Nicole O’Rourke, CafĂŠ 407, Liverpool A: “Yes, absolutely. It’s the way the world is right now. It helps business and also helps us really connect with our customers. They may give feedback and it really helps us. We use Facebook and Instagram.â€?

Judith Warburton, Lavender Blue, Cazenovia A: “I try. I have a Facebook and we have a website, a YouTube profile where you can take a look around the store. My children laugh at it but it is really there. I also recently tried TripAdvisor because I use TripAdvisor when I’m going somewhere. A customer came in last week and she said she had come here because she saw us on there. I think it’s very important because with social media, say you’re having a wedding here or visiting a college, you may very well look on social media to see what there is around.�

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Progress & Innovation

July 19, 2017

EAGLE NEWS

Q: How do local businesses use social media to engage their customers?

Nicholas Oliver, Books & Melodies, Syracuse A: “We do. We definitely try to use Facebook and Instagram as much as possible. It’s good because we get new stuff in every day and people like to see new records and books and see how the inventory is changing because it is every single day we get new books and records.”

Wendy Lee, Paola Kay Gifts, Fayetteville

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Nickola Messina-Case, Marble Island Bait & Tackle, Baldwinsville A: “Yes, we use Facebook. It’s what I know and a good way to share what we have going on. We can also share things about angling because we have a lot of people who come in looking for stuff about that.”

Jessica Doran, JessiCakes, Baldwinsville (L to R)

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A: “I use Facebook. I should use Instagram or Twitter but I don’t know how. Facebook is the easiest for me. I don’t have a website or anything, we just use Facebook. Everyone who comes here posts about it and it goes on their wall. I do a lot of contests and put pictures of my cakes on there.”

Progress & Innovation

Drones

Submitted photo

A 400,000-watt solar array at B&C Self Storage’s facility on Morgan Road powers two banks, including the Key Bank on the SU hill. B&C also has an array at its Buckley Road site and is constructing one at its Drott Road location. According to NPR, New York state is seeing the largest growth in solar energy in municipal and commercial use.

Solar energy l

From page 8

Cathy said the panels produce an estimated 1,382,000 kWh of electricity, eliminating the need to burn more than 1,123,730 pounds of coal, saving more than 1,094 tons of CO2 from entering the atmosphere. Moreover, the shop has seen its utility bills drop from a little over $2,200 a month to under $300. “On a nice sunny day, 75 percent of our electricity comes from our solar panels,�

Cathy said.

Solar energy has provided for an average of 30 percent of the shop’s power needs each year. “It’s all part of everybody’s responsibility to take care of Mother Earth,� Cathy said.

Solar panels also offer businesses a chance to better connect with the community, according to Brandi Lawson of B&C Self Storage. The company has solar arrays installed at two of its 11 self-storage facilities, with plans to add an array at a third. “I think it’s important, especially as a local business, to look at your community and see what you as a business can do to better your community,� Lawson said. “For us, [that includes] reducing your footprint and then also helping others get on board with renewable energy.�

Lawson said B&C was first introduced to the idea of constructing solar panels on their facilities by Monolith Solar, a solar installer out of Albany looking for flat roof

surfaces with plenty of exposure. “Storage units are really perfect for it,�

Lawson said.

Monolith and B&C worked out an agreement allowing installation of the panels, first a 400,000-watt system at the company’s location on Morgan Road, then a 200,000-watt system at their Buckley Road facility. Another array is planned for B&C’s Drott Drive location in East Syracuse.

Each facility provides power for other businesses—the Morgan Road location powers the Key Bank on the Syracuse University hill, while Buckley Road provides electricity for the PriceRite grocery store on Erie Boulevard. “I think that’s the first solar-powered grocery store in this area,� Lawson said.

Ultimately, B&C hopes to power most, if not all, of its 11 facilities with solar energy.

Lawson acknowledged that, for a business to go solar, it can be overwhelming. “It disrupted the tenants for a little bit,� she said. “They had to tear up the pavement, the driveway. We had just had it paved. It’s definitely a big undertaking.

But I think in the long run, to be able to power so much, it’s just worth it.�

She encouraged other businesses to look into solar power. “Everyone’s going to see it as a positive. It’s just not being afraid to take that step to better our world a little bit,� she said. “I just think it’s important, as a locally-owned business, to look at your community and see what you can do.�

July 19, 2017

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From page 1

in pickup trucks driving up and down the runways,â€? Whitaker said. “If they can demonstrate the capability to do that ‌ with drones, [it] could eventually go nationwide in fairly short order.â€?

Dr. Donna DeSiato, superintendent of the East Syracuse Minoa Central School District and chair of the CNY STEM Hub, said UAS and related industries are tied to the push for science, technology, engineering and math (STEM) educational initiatives. “This is an extremely important area for Central New York to research and develop as part of our career development and our economic development opportunities,� she said.

DeSiato said companies will soon take advantage of drone technology for aviation purposes, crisis management and delivery of goods and services. Industries will need employees who are well-versed in the upcoming technology and are prepared for the continued evolution of UAS. “We want to take a very careful look at safety and also be able to have the

preparedness of a workforce that’s able to design and deliver this tech in a way that allows us to improve the world in which we live,� DeSiato said.

By the time today’s STEM students enter the workforce, DeSiato said, drones likely will be commonplace. “As this generation was born into a digital world and the internet has been part of their world, certainly the capacity of UAS will be part of the world that they know,� she said. “Just as 20 or 30 years ago we would not have imagined anyone having a cellphone at their access, I think we will see drones as a commonly used technology in 10 years.�

Perhaps drones could be in widespread use sooner than DeSiato predicts. “It took about 100 years to get from the beginning of aviation to 325,000 registered aircraft in the United States,�

Whitaker said at an ESD hearing in February. “It took less than two years from the beginning of the commercial drone era to a million drones.�

174th Attack Wing to receive funding for training facility improvements Gryphon Sensors is not the only entity in CNY involved in expanding the drone industry.

Earlier this month, both the House and Senate Armed Services Committees approved the National Defense Authorization Act (NDAA), which would allocate $640 billion for military spending. The Air National Guard 174th Attack Wing, housed at Syracuse’s Hancock Field, is set to receive $6.8 million of that funding to expand its drone training facility.

With the expansion, the 174th Attack Wing will be able to train more than 80 crews to operate MQ-9 Reaper drones. The Reaper is used for combat and intelligence operations as well as domestic training purposes.

Senators Kirsten Gillibrand and Chuck Schumer advocated for the funding for the 174th, as did Rep. John Katko. The full House of Representatives and the Senate are slated to vote on the NDAA this month.

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EAGLE NEWS

14

Progress & Innovation

July 19, 2017

EAGLE NEWS

Enchanted Forest Water Safari resort offers family fun Enchanted Forest Water Safari opened for the season on Wednesday, June 14, with more than 50 rides and attractions. New York’s largest water theme park features 32 heated water rides with a focus on family fun for all ages.

The park also features classic amusement rides, fun food, exciting games, cool shops, private

cabanas, storybook themed characters, a family circus show and more.

Enchanted Forest Water Safari is part of the Water Safari Resort, which includes Calypso’s Cove Family Fun Park, next door to Water Safari, Old Forge Camping Resort and Water’s Edge Inn. Water Safari Resort is once

again offering their signature Stay ‘N Play package, which features discounted lodging at Old Forge Camping Resort (excluding cottages) or Water’s Edge Inn, Sunday – Thursday nights, and discounted tickets to Enchanted Forest Water Safari and Calypso’s Cove.

For more information call 315369-6145 or visit watersafari.com.

Progress & Innovation

EAGLE NEWS

July 19, 2017

15

Automotive

Driver’s Village Is Cny’s

TRUCK HEADQUARTERS

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ons of trucks.

A plethora of pickups. In fact, truck buyers can select their next truck from nearly a half-mile of trucks at Driver’s Village.

No other single location has this many new and pre-owned trucks, and their customers love the shopping experience. They have access to over 250 pickups, and they’re all right here — Chevy, GMC, Ram, Nissan, and nearly every kind of pre-owned pickup.

Your Truck Headquarters has a full line of commercial trucks, and vans as well, for businesses large or small — and a dedicated service facility because they know that time is money when the work truck isn’t working.

The half-mile “truck trail” starts at the big blue tent just off South Bay Road, and continues toward Route 81. Shoppers can see them in person at Driver’s Village, as well as DVTrucks.com.

Modern, Marvelous Burdick Mazda showroom re-opens!

F

or the past few months, the Burdick Mazda team relocated into the mall at Driver’s Village while the entire facility was renovated. Everything from the walls, floors, lights and graphics were removed. The result: a spectacular new showroom that proudly hosts their Mazda customers, and they love it!

An enormous TV wall greets customers as they arrive, and their world-class team is anxious to show off the showroom.

The touchscreen allows

shoppers to explore everything from Mazda’s rich history to the specific de-

sign details of the vehicles.

The team is hosting a “Grand Re-Opening Cel-

ebration” all summer long; come see it for yourself!

16

July 19, 2017

Progress & Innovation

EAGLE NEWS