While rendering great value to the customers, agents can personalize every interaction. It offers a 365-degree view all the customer profiles. It also enables customers to choose their preferred channel such as SMS, chat, voice, WhatsApp, Facebook Messenger, Line, WeChat and many more. It also ensures smooth and unified customer experience even if their case is transferred between different agents and across different channels. Also, customers can access various knowledge articles and AI-powered virtual agents that can rapidly solve issue and save their time as well as agent’s time.
With Microsoft Dynamics 365 CRM, your workforce can easily access any type of information they need. This enables employees to make more informed and smart decisions as they can access all the tools and insights as per their needs. Instead of separately using the CRM, ERP, and Microsoft Office applications, employees get access to all-in-one platform where they can seamlessly view all the data and information to boost productivity and efficiency.
