For instance, it can b birthday wishes. Later, automate all the interaction without missing even a single customer. ustomer relationship management (CRM) refers to business practices, strategies and technologies employed by companies to effectively manage and analyse customer interactions through the customer lifecycle.CRM involves execution of business strategies through practices that sum up customer response management depending on the analytics on business to customer interactions throughout a customer life cycle. There are many companies across the globe offering software for CRM.
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