The Village NEWS 10 April - 16 April

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Village

The

NEWS NEWS

Mayoral Entrepreneurial Winner

10 - 16 April 2018

Cape Whale Coast

FREE COPY

GENERATION

HISTORICAL HOMES

LES HANNA

New Varsity coming

Rayfraden

Two Oceans champion

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PAGE 20

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Locals and visitors enjoyed the last days of the Easter school holidays this weekend with sunny days, but nighttime temperatures are dropping and autumn is definitely in the air. This beautiful landscape photograph was taken from the Old Harbour towards Piet se Klip and Bientang’s Cave. PHOTO: Kürt Krause, MAKU Visuals

Hermanus on a journey to service excellence De Waal Steyn

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ervice excellence will come under the spotlight over the next few months when the Western Cape Department of Economic Development & Tourism in conjunction with Whale Coast Tourism launches the Journey to Service

Excellence (J2SE) in Hermanus on 19 April. Our region is well-known as one of the top tourist destinations throughout the world and the J2SE programme is specifically aimed at elevating service standards on the Cape Whale Coast. This programme is open to all

businesses in Hermanus, both tourism and non-tourism related, and will endeavour to build a culture of service excellence in organisations. According to Tourism Manager Frieda Lloyd the J2SE programme has three components. “The first is a leadership workshop for business managers to create a mutual

foundation for service excellence and to evaluate whether service levels comply, and if not, how to improve. Secondly several workshops will be held for employees to sharpen and develop their levels of service delivery. Thirdly there will be a competition where residents and visitors to the area can nominate their Service Heroes, who

will then stand the chance to win cash prizes. “The J2SE programme will culminate in a prestigious awards ceremony later in the year that will be attended by Minister of Economic Opportunities Alan Winde. The awards will also include the annual Mayoral Awards and The Village NEWS Service

Excellence Awards,” says Frieda. During this time The Village NEWS will also host the second Cape Whale Coast Local Business Expo. According to her the aim is to bring local service levels at all businesses in line with those in other parts of the world. Read more on P 3


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