InCommerce Perthshire Issue 19

INcommerce THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE

• Battle won for Black Watch Museum • Managing business pests • Changing scenes at Perth Theatre • Helping our ethnic communities

ISSUE 19 • AUTUMN 2013

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t • 01738 632561 f • 01738 639086 e • admin@fairways-uk.com w • www.fairways-uk.com Registered in Scotland No: SC195669 VAT Registration No: 502 9493 48

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PRESIDENT’S WELCOME

Contents

EDITOR’S INTRODUCTION

Chamber News........................ 4-7 Members’ News..................... 8-12 When is a liability not a liability?................................. 15 Do You Have a Pest in the Business?............................. 16-17 Gas Safety Week....................... 18 Battle Won for Black Watch Museum............................... 20-21

Stephen Leckie

F

ollowing our Summer AGM and as I enter into my final year as President of the Perthshire Chamber of Commerce, I am delighted to confirm the appointment of Mike McDiarmid as Vice President, who will take up the reins as President next July.

Mike runs an extremely successful farming business House of Menzies in Weem, Aberfeldy, with activities also including research and development of new produce and exporting. They also operate several tourism and retail interests.

It is an exciting time and Mike is already an active and involved member of our Board and I am sure he will find the role as exciting and worthwhile as I find it.

We continue to work hard on behalf of our members and recently met with our local MPs and MSPs to discuss issues causing members concern such as challenging business rates and how we can collaborate to influence the telecoms companies to ensure that suitable broadband and mobile phone signal is rolled out across Perthshire.

Our activities are driven by our members – we are here to respond to your needs and everything we do reflects what helps the local business economy. Help us by keeping us informed of what we can do to help you.

Stephen Leckie President Perthshire Chamber of Commerce

Vicki Unite

A

t the Chamber we are always looking for ways to add value to our membership. We have been successful in our bid to do this in several ways and one answer has been in partnerships.

Successful examples include our Career Academies UK partnership which enables us to link directly to schools and pupils and provide them with a strong link to the world of commerce. This enables potential employers to access future talent and provides the pupils with a much enhanced understanding of the world of work with its requirements and responsibilities.

Another newer partnership is working with the MEAD project. The group provides employment and business support too and mainly deals with the Chinese, Eastern European and South Asian communities. Our engagement with MEAD should result in even stronger business links with these groups and enable the Chamber to offer information and support to them and also engage their skills offering, such as their translation services.

That is really what the Chamber is all about – strength in numbers – working together for mutual benefit.

This goes for our Chamber network too. We have strength because we have the support of our fellow Chambers and can grow our services throughout the network by accessing existing areas of expertise and services that we can all share. Growing the services without taking additional responsibility and therefore risk - it works and we look forward to continually growing for the benefit of our members.

Vicki Unite Editor of InCommerce and Chief Executive of Perthshire Chamber of Commerce

Follow us on:

/PerthshireChamber

@ChamberPerth

Zero Hours Contracts............... 23 Changing Scenes at Perth Theatre....................... 24-25 Partnership Working.................. 27 Communities in MEAD........ 28-29 Chamber Sponsors............... 30-32 Does Your Business Need a Mentor?..................................... 34 New Member Profiles........... 36-38 Scotland’s Taste of Success................................ 40-41 Chocolate Coated City of Events................................... 42 Events....................................... 44 Front Cover Photo: Balhousie Castle and Black Watch Museum by Graeme Lafferty

Victoria Unite Chief Executive Perthshire Chamber of Commerce Saltire House 3 Whitefriars Crescent Perth PH2 0PA T: 01738 448325 E: vicki@perthshirechamber.co.uk W: www.perthshirechamber.co.uk For advertising contact DTech on T: 01436 678808 E: sales@incommerce.biz For editorial enquiries contact the Editor, Vicki Unite on T: 01738 448325 E: info@perthshirechamber.co.uk Publisher: DTech InCommerce is published by DTech, 20 East Argyle Street, Helensburgh G84 7RR. Telephone 01436 678808.

E-mail: info@dtechuk.com. Edited by Perthshire Chamber of Commerce, Saltire House, 3 Whitefriars Crescent, Perth PH2 0PA Tel: 01738 448325.

E-mail: info@perthshirechamber.co.uk. InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers.

The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication.

The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of InCommerce Ltd or DTech Publishing Ltd.

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CHAMBER NEWS Perthshire Chamber of Commerce President Stephen Leckie (front, second from left) with politicians (seated from left) Murdo Fraser MSP, John Swinney MSP and Pete Wishart MP, and council leaders and Chamber representatives.

BUSINESS MATTERS

P

erthshire business leaders have met with local and national politicians to discuss major issues affecting the business community in the area.

a combined political and business effort was required to ensure providers brought communities on line before the Ryder Cup in 2014.

Directors of Perthshire Chamber of Commerce raised a raft of concerns with invited guests who included MP Pete Wishart, MSPs John Swinney and Murdo Fraser, and Perth and Kinross Council leader Ian Miller.

The meeting learned that fibre optic cabling was planned for the media requirements at Gleneagles Hotel but it was felt the issue was more widespread than that. It was agreed that the Government - as part of their Ryder Cup countdown - needed to work with Perthshire Chamber of Commerce to put pressure on all providers to secure high speed communications for the wider area. The alternative, they agreed, would be embarrassment in the face of visitors from across the globe unable to connect at speed wherever they were staying.

Among the issues discussed were the crippling affect of high business rates on local businesses; the local council and Government support available to local companies involved in - or considering - exporting their product or service to foreign markets; the business opportunities presented by the Ryder Cup in 2014; the need to promote city and town centre regeneration across the district; the gradual upturn in economy results and forecasts; tourism and the introduction of average speed cameras on the A9 ahead of upgrade works to completely dual the carriageway.

Hosted by Chamber President Stephen Leckie, the meeting learned of numerous studies, reports, pilot projects, funding, income streams and initiatives being undertaken to tackle these issues with both local and national government bodies working to address concerns.

The lack of widespread high speed broadband remains an issue for businesses in Perth and Kinross - particularly rural areas - and Chamber directors and politicians agreed that

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

Mr Leckie said that these Chamber/politicians meetings which are held twice a year - were an essential way for the local business community to table issues and have the ears of the decision makers in the hope that their experience and information would be taken onboard at council and parliamentary levels.

He added that the two-way meeting allowed the Chamber board to hear from politicians at all levels and filter the wealth of information gained through their discussions back to local businesses.

CHAMBER NEWS

DINNER WITH THE STARS Tickets go on sale for the business calendar’s premier awards night

T

he stage is set for Perth and Kinross’s most glittering business awards ceremony.

And the hottest tickets in town are now on sale as the countdown begins to the Perthshire Chamber of Commerce Business Star Awards 2013.

Around 300 people are expected to attend the black tie event at Crieff Hydro Hotel on Friday, November 22, to see the cream of the district’s businesses crowned this year’s Stars.

And tickets are expected to again be at a premium as businesses and organisations sign up for a night to remember.

This year Perthshire Chamber is delighted to announce GS Group as the Star Awards’ main sponsor. Owner and founder, George Stubbs said: “GS Group is the result of a rebranding and alignment exercise bringing all the strands of GS Insurance and Financial Services under the same umbrella. I started the business as a sole trader in 1991 and I am keen to support other Perthshire businesses and the Chamber which is why I am delighted to sponsor this year’s event.”

Other companies and organisations throughout the district also play key sponsorship roles in the area’s most prestigious business awards by signing up as category award sponsors and the Chamber chief executive Vicki Unite said that GS Group coming on board as the main sponsor plus backers for each of this year’s record 12 categories played a crucial part in the success of the glittering event.

The Chamber Star Awards has become a major social and networking event and Vicki explained that seats are booked for many different purposes.

“We have those companies and individuals shortlisted for awards who bring along colleagues and friends

for support; other businesses use the event as a staff night out, taking one or two tables; while others use it as an occasion to invite contacts and clients for a fabulous evening of hospitality,” she explained. “Whatever the reason, the event is a focus of the region’s business activity over the past year and it’s a wonderful occasion to be a part of.”

This year, 12 new category business Stars will shine, ranging from the best in Business Innovation or E-Commerce to outstanding performers in Exporting or Tourism and Leisure.

And one of the newly-crowned Stars will be awarded Perthshire Chamber of Commerce’s ultimate accolade Business Of The Year 2013.

A record number of first-class entries has been received and judging is now underway to pick the cream of the crop.

On November 22, PCC President Stephen Leckie will welcome a packed house for a sparkling drinks reception and superb three-course meal before ever-popular event hosts journalist Maureen Young and broadcaster Gary Robinson steer the way through the night’s awards, accompanied by sponsors, judges, VIP guests and a few surprises!

“It’s a great night out,” explained Vicki.

“There’s lots of fun, drama, tension, excitement, disappointment and delight as we work our way through the judges choices. Sadly, not everyone can win but the audience is always really supportive of success and the atmosphere is tremendous.”

A fun-filled fundraiser always forms part of the evening’s proceedings and Maureen and Gary will be encouraging everyone to take part and support the recently-launched Scotland’s Charity Air Ambulance which flies life-saving missions all across Scotland from it’s base at Perth Airport.

And once the Caithness Glass Sarah Petterson designed trophies are all safely awarded, there will be time to dance the night away to the live band.

Tickets for this year’s glittering ceremony, priced £65 + vat are available now by calling the Chamber office on 01738 448325 or emailing events@ perthshirechamber.co.uk.

Dress code for the event is Black Tie so look out your glad rags and join in the fun!

Star Award Categories 2013 1. Employee of the Year Award sponsored by the Perthshire Advertiser 2. Apprentice of the Year Award sponsored by Graham Environmental Services 3. Most Promising New Business Award sponsored by Enterprise & Business Gateway 4. Excellence in Customer Service Award sponsored by RBS 5. Excellence in Business Innovation Award sponsored by Stagecoach Group 6. Commitment to the Community Award sponsored by Binnwaste Management 7. Excellence in Tourism & Leisure Award sponsored by Bank of Scotland 8. Excellence in Export Award sponsored

by Perth & Kinross Council 9. Business Growth Award sponsored

by Johnston Carmichael Chartered Accountants 10. Excellence in E-Commerce Award sponsored by Perth College UHI 11. Independent Retailer of the Year Award sponsored by Denvir Marketing 12. Excellence in Food & Drink Produce Award sponsored by the James Hutton Institute

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CHAMBER NEWS

GLORIOUS CONDITIONS FOR CHAMBER’S GOLF DAY

G

uests at this year’s Perthshire Chamber of Commerce Golf Day, supported by Carbon Financial Partners, enjoyed their very own Ryder Cup experience at Gleneagles.

Golfers snapped up places in record time to embrace the magic of one of the world’s greatest sporting events at Perthshire Chamber of Commerce’s very own tournament on the PGA Centenary Course before it sees the golfing greats of the US and Europe doing battle.

Taking off in convoy in Gleneagles’ innovative GPSguided golf carts after lunch, players then enjoyed a terrific afternoon of golf with fabulous scenery and perfect weather conditions.

The sell-out event, sponsored by Carbon Financial Partners, saw 19 teams compete for Winning Team, Winning Individual, Orange Ball, Nearest the Pin and Longest Drive competitions for a range of fabulous trophies and prizes.

Generous hole sponsors this year included James Barclays Carpets and Furnishings, Bell and Co, Perthshire Online and RDA Architects.

Gordon Wilson, Managing Director of Carbon Financial Partners, said: “The PGA Course at Gleneagles was a magnificent venue, the event organisation was first-class and the staff at Gleneagles couldn’t have been more helpful. The local business community came out in force, the weather was kind and everyone had a fantastic day. We look forward to supporting this quality event again next year.”

Chamber Chief Executive Vicki Unite added: “This year’s partnership resulted in a flawless event which was thoroughly enjoyable. We are delighted to confirm our partnership again with Carbon and look forward to an equally successful event next year.”

The date for next year’s event will be out soon, and teams who took part this year will be offered first refusal on places so contact the Chamber on 01738 448325 or e-mail events@perthshirechamber.co.uk to book your place.

RESULTS

Winning Team: Alastair Anderson, Lenny Burnett, Gordon Butt, Gordon Wilson, David Cameron (Carbon Financial Partners Team 1, Gordon Butt presenting)

The winning team, Carbon Financial Partners Team 1, was made up of Alastair Anderson, Lenny Burnett, Gordon Wilson and David Cameron. They took home the Carbon Financial Partners Winning Team Claret Jug, Carbon individual decanters and golf umbrellas donated

by Unicorn Property Group.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

Gordon Wilson of Carbon Financial Partners receiving, Mark Christie presenting

The individual winner was Carbon Financial Partners’ own Gordon Wilson who scooped the Chamber Millennium Trophy and dinner for four at Knock Castle Hotel and Spa donated by Jason Henderson, General Manager/Head Chef at Knock Castle.

CHAMBER NEWS

Winning Team: Alastair Anderson, Lenny Burnett, David Kemp, Gordon Wilson, David Cameron (Carbon Financial Partners Team 1, David Kemp of Gleneagles presenting)

The Carbon Orange Ball competition was won by the Carbon Financial Partners Team 1 who collected the Cairncross Trophy and a voucher for golf and lunch for four at Gleneagles kindly donated by Gleneagles Hotel.

Following on from last years hugely successful Business Week, Perth and Kinross Council and its partners have expanded the event and it will now run for almost a whole month from 28th October to November 22nd under the title of Perth and Kinross Business and Enterprise Month.

An innovative and exciting programme of free events has been packaged up and offers something for everyone regardless of the size or nature of your business. The programme content throughout the month has been specifically designed to assist, encourage and inspire businesses to develop and grow.

The month will cover a huge range of topics essential to your business including innovations, digital marketing, social media, accessing finance, sales, sustainability and enterprise to name just a few. The programme will be delivered in range of formats from one to one surgeries and small workshops to larger seminars and full day conferences with inspirational speakers and superb case studies forming a key element of the month.

Business and Enterprise Month offers a great opportunity for businesses from all sectors to be inspired, entertained, challenged with new ideas and encouraged to consider new ways of thinking.

Brian James Kidd played with 1 Office Equipment, Vicki Unite presenting

The Longest Drive was won by Brian James Kidd of 1 Office Solutions, winning a box of chocolates donated by Iain Burnett Highland Chocolatier and a personalised bottle of whisky from The Famous Grouse Experience in Crieff.

Do not miss out on this unique opportunity to develop your business and engage directly with the private and public sector in a collaborative, supportive and dynamic environment.

Full details of the Business and Enterprise Month programme can be found on www.pkbem.co.uk and you can track updates on the month from all partners on Twitter using #pkbem

Douglas Cleeton played with Graham Environmental Services, Vicki Unite presenting

Nearest the Pin winner Douglas Cleeton went home with the Elder & Paton Quaich and silver cufflinks donated by Alex Cairncross of Alex Cairncross, Silver Gifts.

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MEMBERS’ NEWS

SALUTATION HOTEL RESTAURANT RENOVATION The Salutation Hotel in the heart of Perth, has always been a popular venue for tourists and conference delegates, with also a large loyal local patronage for meetings, lunches and functions.

HIGHLAND SPRING GROUP STRENGTHENS SENIOR TEAM Highland Spring Group, the UK’s largest producer of bottled water, has strengthened its senior management team with the appointment of Mark Steven (pictured) as group finance director.

Previously chief financial officer at VION Food Group Limited and operations finance director of Grampian Country Food Group, Mark brings a wealth of food and drink manufacturing experience to the team.

Current directors Sally Stanley and Simon Oldham have also moved into new roles as group strategic development director and group commercial director respectively as the company continues to deliver its ambitious growth strategy. Firmly on track to meet its immediate vision of becoming a £100m and 500m litre turnover business by the end of 2013, Highland Spring Group’s longer term strategy is focussed on driving profits through a programme of innovation and continued organic growth.

Facilities for guests have been improved in recent years with substantial investment in the recent refurbishment of the Moncrieffe Suite and guest bedrooms. Leading on from the success of this the focus has been on the complete refurbishment of the Adam Restaurant, Adam Bar and Murray Room this year.

Lorraine Geddes, the hotel’s Events Manager, felt that over the last few years there has been increased demand for smaller more intimate events. While the Moncrieffe Suite may be too large catering for up to 260 - the hotel can now offer newly refurbished facilities for events from 50 – 100.

It was very important to retain the character of the Adam Restaurant and the designs reflecting classic and regal moods.

Lighting was upgraded to include dazzling new chandeliers, mood lighting hidden in the ceiling which can be programmed to change colour as an event dictates. The latest in PA and audio is installed and all new rooms have free WiFi access. Lovely new carpet with a twist of modern tartan and classic wallpaper create a unique and traditional feel.

Many famous faces have stayed at the hotel. In fact, 50years ago, in 1963, David Bowie and the Beatles stayed overnight. There is a copy of a signed menu from the famous four dated 1963 in the hotel, sadly not the original.

The new appointments come in a milestone year for the business with Highland Spring being named the no. 1 bottled water brand in the UK; the first time a British brand has led the category, signalling the end of 30 years’ domination by imported multinational competitors.

Les Montgomery, Highland Spring Group CEO, said: “In recent years we have grown significantly from a single brand to a robust portfolio business under the guidance of a strong management team. Mark’s appointment and the creation of Sally and Simon’s new roles will bolster this as we move beyond our short-term targets of becoming a £100m and 500m litre turnover company and expand our portfolio into broader FMCG categories.”

CAFE TABOU TEAM STRENGTHENED WITH NEW PARTNER

l to r: Derek Petterson with Magda and Marek Michalak

One of Perth’s finest restaurants, Cafe Tabou, has strengthened the management team by welcoming a new partner to join the existing owners Marek and Magda Michalak. Local businessman and entrepreneur Derek Petterson has joined Team Tabou bringing a wealth of skills and business experience to further enhance the success of the restaurant.

Derek commented: “Marek and Magda have done a tremendous job in growing the business over the past five years. They were

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looking for a partner with complementary skills to their own to continue moving the business forward and I was looking to diversify further and have wanted for some time to get involved in the food sector. I know the partnership with the Michalaks will be one where I can really add value.”

Cafe Tabou is known primarily for its excellent food menu which changes on a six-week basis, but loyal customers return repeatedly to enjoy the warm atmosphere and wonderful customer service.

Based in the “Cafe Quarter” Cafe Tabou enjoys a prime position in St John’s Place overlooking the historic St John’s Kirk.

Marek Machalak added: “We’re delighted to have Derek join the business and already have some fantastic ideas and plans for 2013. We’re excited to be working more closely with other Perth businesses moving forward. Derek brings a blend of business skills with him and we find his approach to things fresh and positive. ”

MEMBERS’ NEWS ‘White Van Gourmand’ is the UK’s first good food guide to the Top 20 places to stop for a ‘Welcome break’ whilst on the road. It was written by van drivers, who made it their mission to find food to make you go Mmmm whilst on the move.

GAVIN’S BISTRO VOTED IN TOP 20 UK ROADSIDE EATERIES 2013

MARKETING TEAM RECRUITED AT WILTSHIRE

Reviewer Julie Redpath of FM Services wrote; “Serving a fantastic array of food Gavins Bistro has a lovely atmosphere with warm welcoming, very efficient and friendly staff. Offering a great variety of food, from morning cuppa with scones, toast and muffins to a reasonably priced lunch or dinner. Meal deals are frequently on offer, with a two course meal priced at £9.95 and chefs specials offered every day. The sandwiches come highly recommended, especially the steak, red onion and Dijon mustard ciabatta”.

Also a winner of Scottish Bar Food of the Year, 2012. Gavin’s Bistro Bar perfectly compliments the multi award winning 2AA Rosette Opus One Restaurant, presenting fresh and local options at more affordable prices and in an informal setting. From tasty light bites to three-course meals, Gavin’s Bistro Bar offers fresh and bright surroundings within which to eat, drink and socialise.

FASHIONS FANS TURN OUT IN FORCE FOR NEW H&M AT ST JOHN’S SHOPPING CENTRE

Wiltshire Farm Foods Crieff has been very busy over the past year. They have invested heavily in its very own marketing department including office staff, demonstrators and staff who are able to talk knowledgably to not only potential customers but also to health professionals. The marketing manager, Susan Anderson, can arrange a variety of demonstrations and talks to fit in with a particular need and co-ordinates all the marketing activities. The marketing of Wiltshire Farm Foods has become a very important part of the business and as such now has two vehicles dedicated to this role.

The marketing staff travel regularly throughout the area with marketing material, information on the nutrition and benefit of meals, that can be of use to groups and societies. This year a new range of calendars will be available to our existing customers that will show various members of the staff. This revised calendar is in response to customers wishing more information about Wiltshire Farm Foods employees.

Wiltshire Farm Foods is at the forefront of innovation in the home meals delivery service and as such is always looking to present themselves to their customers in a friendly, service orientated manner. The newsletter is much appreciated by homebound customers as is the twice yearly informative brochure which all clients receive. An updated guide to nutrition is also available to all service users and health professionals for information pertaining to dietary needs. These activities are all coordinated by Susan Anderson.

Hundreds of fashionistas swarmed into the City for the opening of H&M’s first store in Perth at St John’s Shopping Centre yesterday and were rewarded handsomely with discounts and goodie bags from the popular Swedish brand.

Councillor Jack Coburn opens the store with H&M staff

Councillor Jack Coburn visited the H&M team on Thursday (12 September) morning to officially open the hotly anticipated store which spans two floors and stocks the latest ranges for ladies, gents, kids and students.

The opening of H&M’s store follows the recent launch of River Island’s flagship store at the centre which is part of the owner’s strategy to strengthen its fashion offer.

Councillor Coburn said: “I’m delighted to be involved in officially opening the new H&M store in the St John’s Shopping Centre. This is the third new store to open in the Centre in just over a month following significant investment by its owners USS. The three stores have between them created 31 new jobs, providing a boost to the local economy and adding to the already diverse retail mix in the Fair City.”

Claire McDiarmid, Administration and Marketing Officer for St John’s Shopping Centre said: “It’s an exciting time at St John’s with the opening of H&M’s first store in Perth. It’s a real coup for the centre and cements its reputation as the fashion hub of the town.”

To celebrate the opening of H&M, St John’s Shopping Centre has joined forces with other local businesses to award a lucky shopper a Perfect Day Out worth over £1200 in a free prize draw.

Claire McDiarmid, Administration and Marketing Officer for St John’s Shopping Centre added: “We’re thrilled to be rewarding one lucky person with an amazing prize. They’ll get £500 to spend in the mall and will also receive tips from an image consultant and personal shopping advice, hair and beauty treatments as well as dinner for two, personal training sessions and VIP tickets to see a local production of Macbeth on its opening night. We’re incredibly grateful to all the superb local businesses who have helped to make up this fantastic prize.“

Marketing Team – from left to right – Susan Anderson (Marketing Manager), Irene Jack – Marketing Office, Linda Cumming – Marketing Office/Demonstrator, Sam Mackay – Marketing Executive.

The competition will be run in the Centre from Thursday 12 September to Saturday 14 September.

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MEMBERS’ NEWS

LAND ROVER EXPERIENCE DRIVES TO NEW BASE GLENEAGLES OFFERS A SHOT AT OLYMPIC GLORY Gleneagles Hotel is delighted to announce that on 1-2 November, Great Britain’s Olympic double-trap shooting champion Peter Wilson (pictured) will be hosting two days of mentoring and a 60 bird competition at the world class Gleneagles Shooting School.

Whether a novice or crack-shot, guests are offered the rare opportunity to learn and compete alongside a true champion.

Friday 1 November – Optional additional workshop with Peter Wilson and the hotel’s team of experienced CPSA Level 2 Coaches on Friday afternoon ( for attendees of 2nd November only) Pre booking is essential. (£65 per person) Saturday 2 November – A legendary Gleneagles breakfast followed by a 60 bird competition. The first 30 birds of the competition commences at 9.30 am, before a hearty lunch in the Shooting Lodge at 12.30pm. The second 30 birds will begin at 1.30pm followed by afternoon tea at 4:30pm, served with celebratory drinks and a prize-giving by Peter Wilson. (£199 per person) For event bookings, please contact the Shooting School on 01764 694344. Or why not make a weekend of it, and book an overnight stay via Resort Sales on 0800 704 705.

Land Rover Experience Scotland, the country’s leading off-road driving centre, has moved to a new more spacious operations and conference centre on the edge of Butterstone Loch in the heart of the Perthshire highlands, which will enable them to deliver an even better experience for visitors.

The new lodge building has a striking design and enjoys a beautiful setting on the shore of the 110-acre loch, which is in a Site of Special Scientific Interest, rich in wildlife. This adds an extra dimension to the business, with opportunities for them to offer additional activities to their guests, such as trout fishing.

They have a comfortable reception and lounge for guests, together with two conference suites that can each accommodate up to 50 people. Groups of all sizes can be catered for, with driving packages including team-building exercises available from one hour to a full day. With the new facility they hope companies can combine meeting time with some team building events, all in the one location.

It is also perfectly situated for easy access to challenging and highly scenic driving routes, both in Dunkeld and on neighbouring estates, and has ample parking for guests.

As the only Land Rover Experience centre in Scotland, the offroad course includes an obstacle course, swamp, rock crawl and sand pit, as well as woodland tracks. With instruction from their professional instructors, guests will learn how they can get the best from the handling and drive technologies in their own vehicle.

Jody Marshall receiving the award from Awards founder Juliet Harbutt

BALLATHIE SWEEPS THE BOARD FOR BRITISH CHEESES Ballathie House on the banks of the River Tay at Kinclaven won Best Cheeseboards in Scotland and the UK at the British Cheese Awards in the village of Churchill near Oxford in the heart of the Cotswold hills.

“It was a very pleasant surprise. We weren’t expecting to win such an honour because of the popularity of the Awards and huge number of entrants,” said Ballathie’s General Manager, Jody Marshall (pictured receiving the award from Awards founder Juliet Harbutt).

He added: “It’s the latest example of the great culinary strides we’re achieving at Ballathie to make it a major dining destination.

Cheese is part of Britain’s food heritage and an important part of a meal.”

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Ballathie offers a minimum of 13 cheeses on its dinner trolley. Head Chef Scott Scorer also makes the hotel’s own soft cheese and biscuits, bread and chutney.

More than 180 makers entered 910 different cheeses in the Awards which this year celebrated their 20th anniversary and launched British Cheese Week.

The award, based on reports from cheesemakers, cheese lovers and diners, is the most prestigious award set up to acknowledge and reward those in the hospitality industry with the best quality, selection and inspiring British cheeseboard It was the second year in succession that Jody had carried off the top cheeseboard award which he won last year at the Summer Isles Hotel at Achiltibuie in Ross-shire.

Image by Perthshire Picture Agency

MEMBERS’ NEWS

EVENTS SUCCESS AT SCONE PALACE 80s Rewind Scotland is now vying with the Inverness based Rockness for second position in the Scottish music festival stakes, not surprisingly, T in The Park remains as the No1 Music Festival in terms of attendance. 80s Rewind Scotland, based at Scone Palace, has achieved a 40% growth rate since being launched in 2010, putting Perthshire firmly on the map for music festivals.

RADIO TAY’S SUMMER DIARY Changes at Radio Tay saw Cathy Kirk appointed as Station Director in June and Gary Muircroft take the reins as Regional Programme Director for the North of Scotland encompassing Radio Tay from September.

The presenters have been busy too. Summer has also seen the programming team out and about with Tay FM’s Mike Richardson and John Milne broadcasting for a week from Perth City Centre as part of our ‘Summer in the Fair City’ promotion. A week of giveaways and interviews based around Perth’s local businesses was brought live to listeners across Tayside and North East Fife, while the presenters and support staff on location were spoilt by some very generous local eateries.

Tay AM’s Ally Bally was spotted strutting his stuff on stage at the Rewind Festival at Scone Palace in July, while Tay FM’s Stuart Webster lent his support by hosting the world record breaking attempt of runners in kilts at the Perth Kilt Run in August.

September saw Tay in attendance at the Flower & Food Festival and the heats and final of the Tay FM Dance Off – open to anyone age 3+ so if you’ve got what it takes to impress the judges, get your dancing shoes on!

Scone Palace also showcased another two firsts for Scotland with the holding of “ Cycletta ” (15th September) and Chillifest (21st/22nd September), the latter as part of Scottish Food and Drink Fortnight. The 25 exhibitors featured a number of local suppliers, including Perthshire Farmers and Producers, Chilliliscous (Scotland’s original chilli farm) and Wicked Chocolate.

The economic impact of such festivals is currently being researched by the Scottish Tourism Alliance.

EVERY NEW BUSINESS NEEDS SOME START-UP JUICE Broxden web and IT professionals, based in Perth, recently launched an exciting new product, called Start Up Juice. If you are a start-up business, you want to hit the ground running, making the right impact from the start with a strong design and web presence. With Start Up Juice, it’s easy for you to get the design and web assistance you need to make the most of that crucial first impression.

Broxden with its strategic graphic design partner offer expert design and web help tailored to the needs of start-ups. With a choice of inclusive packages starting at only £495, you can choose the right one for your business needs, whether that’s focusing on developing your brand look, setting up a easily maintained responsive website or the complete design and web solution.

This is not just a short term solution. These are foundations you can build on, with effective branding, logo ownership and secure website development and hosting that can go the distance with you.

The bottom line is that good design and a strong web presence can have huge benefits for any business. With Start Up Juice you have all the design and web expertise on hand you need to get your business off to a flying start. For more information please visit www.startup-juice.co.uk.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

MEMBERS’ NEWS

PERTH VOLVO DEALERSHIP’S SALES MANAGER AMONG FIRST ‘GRADUATES’ OF NEW LEADERSHIP PROGRAMME Sales manager Graeme McGregor of Strathmore in Perth is among the first to ‘graduate’ from the new Volvo Accredited Leadership Programme, a scheme designed to offer long-term professional training and development for management-level employees.

The Institute of Leadership Management-recognised award is designed to improve skills, motivate managers within the organisation and help to create a consistent Volvo management ‘language’ for future business success.

Volvo dealership Strathmore, located at Arran Road, North Muirton, Perth, was among the first in the network to be able to celebrate the success of ‘graduate’ Graeme who received his certificate from Strathmore director Norman Leishman. A further 350 people from across the UK dealer network will complete the course by 2015.

Mr Leishman commented: “It was a tough course which required extensive additional input from Graeme in his spare time. We are extremely proud that Graeme is among the very first graduates and we are already seeing the benefits of his additional training coming to fruition in the business in terms of his leadership capabilities and ability to motivate the team to an even greater degree prior to undertaking the course.”

A delighted Graeme McGregor added: “The programme has allowed me to work much more closely with the day to day running of the business. I picked up some great leadership and motivational techniques and I now treat my team in a different manner to try and get the best from them. This course has come just at the right time for me and will prove invaluable when progressing both personally and professionally.”

VALP training takes place over a year, with participants completing a total of six one-day modules, including four mandatory modules on business management, leadership, performance management and marketing. Trainees then complete an elective module on an area of interest to them (e.g. recruitment, legal), before a final module summarises and concludes the course.

Initial feedback across the network has proved overwhelmingly positive, with managers reporting improved communication, motivation, management skills and relationships with other line managers, as well as enhanced personal and team performance.

WEBSITE GATHERS MOMENTUM Perthshire Chamber of Commerce owes a great debt of gratitude to John Wilson of Momentum design who created a dedicated website for this year’s Business Star Awards.

The success of the new website comes hard on the heels of many other topflight projects for the Perth-based designer.

Momentum Design recently completed the branding for The Black Watch Castle and Museum and are now looking forward to the brand management and development incorporated in design projects for Binnwaste Management, Binn Skips, Cafe Tabou and Soaper Stars.

“Momentum was delighted to partner with the Chamber of Commerce and provide the new Business Star Awards website,” said John. “We believe that the Awards are an excellent and

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

45 YEARS FOR BARCLAYS Barclays Carpets and Furnishings this year celebrates 45 years of successful business.

The family run company, based in Glasgow Road, Perth, has recently undergone a stylish renovation to celebrate.

Founding Director/Owner James Barclay is a fully trained upholsterer and carpet fitter to trade who completed his apprenticeship at Loves of Perth. From there he opened his first shop – small shop in Canal Street - 1969. This was soon outgrown and the company moved to bigger premises in Leonard Street. It wasn’t long before that too became too small and the company moved into its current location in Glasgow Road. It was at this point that the business incorporated a furniture department, and the company has since gone from strength to strength.

James credits high quality products and service resulting in customer loyalty with their success and continued growth.

“For us quality is key. That covers products and our service and we have a loyal valuable team who share this belief.

Some of our carpet fitters having been with us for around 40 years.

“The need to steadily increase the floorplate of our business was driven by customer demand and the fact that we wanted to have access to a large stock of carpets and furniture to allow immediate delivery. Being part of one of the largest carpet buying groups in the UK allows us to pass on significant discounts to our customers.

We are delighted to say that in some cases we’ve dealt with three generations of the same family – and to us that speaks volumes.”

The continued success means that there are plans to increase the current shop (by adding an extra floor inside the shop) to total 24,000 square feet to meet demand and they look forward to celebrating many more milestone birthdays in the years to come.

valuable tool that the Chamber provides to help promote and raise the profile of Perthshire businesses.”

Momentum Design is a graphics company that provides expert consultation for every element of your web or print design project, including the design, print and delivery of websites, logos, letterheads, business cards, brochures and leaflets.

They will ensure that your web and print requirements are being fulfilled within budget and delivered on time.

Momentum Design is committed to understanding the specific needs of each customer. They can work with you to plan, produce and manage all aspects of your visual communication and help you communicate more quickly, effectively and confidently. They will also be happy to provide consultancy and support to any website or graphic design project, whether or not creative input is required.

LCM Environmental Consultants Limited Consultants & Practitioners in Environmental Health

Quality service driven by passion for the individual At LCM we pride ourselves in providing the best solution for each individual business whether it be large or small. It is about the person, business or venture.

We will tailor our service to your needs.

Protecting, Improving & Educating

LCM Environmental Consultants Ltd Tel: 01324 811664 www.consultantsatlcm.com Email: info@consultantsatlcm.com 3 Foxdale Drive, Bonnybridge, Falkirk, Stirlingshire FK4 2FE

BUSINESS SUPPORT

WHEN IS A LIABILITY NOT A LIABILITY?

M

ost businesses are financed by debt at some point and lenders want to ensure repayment.

Generally this is done by securing the debt over land and buildings. Following a change in the Inheritance Tax Act you may, without realising it, increase the Inheritance Tax (IHT) payable on your estate after 17 July 2013.

Existing borrowings taken out before 6th April 2013 and secured over your house, for example, and used to acquire, maintain or enhance a Trading Business, Farm or Woodlands, are not affected and will continue to reduce the value of the house for IHT. However, if you increase the amount borrowed or refinance with another bank, the revised loan will not be deductible against the house.

Join the festive fun and feasting at our

CHRISTMAS PARTY NIGHTS With sensational Elvis tribute act and disco

FRIDAY 13TH and FRIDAY 20TH DECEMBER Delicious 3-course Christmas menu prepared by our award-winning chefs (Eat Scotland Silver award) – before dancing the night away

It’ll be a ‘Blue Christmas’ without you...

+0)1764 663 071 www.duchally.com

Gleneagles, Auchterarder Perthshire PH3 1PN Scotland

Suppose you borrowed £300,000 to buy a business and secured it over your house. Before 17/7/13 the value of the house was reduced by the loan and the value of the business qualified for Business Property Relief. If you did the same now the loan is set against the value of the business, which already qualifies for relief, and the value of the house is taxed in full. This means that the IHT payable by your estate will increase.

Care should be taken when considering refinancing, as changing bank could convert a deductible loan into one which is not. Most of us do not like keeping records but unless there is a careful note of how and why debts had been incurred, it might be impossible to prove what happened and that will affect the IHT payable on your estate.

Provided by Alistair Anderson TEP and John McArthur CTA TEP, partners with Gillespie Macandrew LLP, Email: Alistair.Anderson@gillespiemacandrew.co.uk Tel: 01738 231000 or 0131 225 1677 Web: www.gillespiemacandrew.co.uk

Alistair Anderson, partner, Gillespie Macandrew

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

BUSINESS SUPPORT

DO YOU HAVE A PEST IN YOUR BUSINESS?

Ross Graham (Managing Director) and Tom McLevy (Compliance Officer) of Graham Environmental Services address a few bugbears How widespread are pest problems in business premises?

Pests, whether they are rodents or insects, are opportunists and will invade or infest properties whenever the opportunity presents itself. As business premises are often unoccupied outwith normal office hours they are more likely to be attractive to the nocturnal pests as they scavenge for food and warmth without being disturbed by humans. Business premises can be particularly vulnerable if they have storage areas where foodstuffs are stored or warmth and harbourage can be given to a family of rodents or cockroaches. Business premises that cook and prepare food are also at risk as the attraction of a regular meal can be enough to attract a scavenging pest. But often simple steps can prevent your business being targeted by the pests. Keeping your premises clean may sound simple but scraps of food left lying on floors or kicked behind desks or work units can be all that’s needed to attract a pest rodent or insect. It also helps if your premises are pest proof. Pests such as house mice can enter a property through the smallest of gaps (if you can place the end of a pen in a gap, then it is large enough for a mouse to gain access). It can be difficult to completely prevent pest entry, but by maintaining a good standard of repair to any property, it will automatically make it less favourable to pests. Where gaps and opportunities do exist, there are some reasonably cost effective measures that can be considered (such as bristle strips and fly screens) to help control the intrusion of pests.

Is it only old buildings that are affected?

Any building or property new or old can have issues with pests if it offers the pest access for warmth or a food source.

Newly built industrial units are often built on the outskirts of towns and cities and can be left unoccupied after completion until a buyer can be found for the work or office space. If the building isn’t well enough proofed it can be a magnet for rodents who have possibly been displaced and made homeless by the construction work in the first place.

We have had several instances of being called to signs of dropping or rodent damage being caused to new premises as businesses set up and move equipment into new buildings.

Can it affect company insurance?

Not only can pests damage foodstuffs and stored goods, they can also damage the fabric and fixtures of buildings. Rodents are especially problematic in this respect as their incisor teeth grow throughout their life, and they must gnaw to wear them down. Items that can typically be gnawed are electrical wiring and water pipes, leading to fires, flooding and the risk of electrocution.

Insurers may be less than willing to

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

pay out compensation for damage done by an uncontrolled rodent infestation that could have been prevented or if recommendations have not been followed. Unfortunately calling in pest control experts doesn’t excuse business owners from responsibility if damage is caused by rodents or other pests. If the pest controllers’ recommendations are ignored regarding bad housekeeping or proofing measures that need attending to then, again, an insurer may apportion some of the blame with the business and not pay compensation or only pay for part of the damage as a result.

Our customers in the food industry such as hotels, restaurants and carry-out establishments must have certificates of hygiene which shows that their kitchen canopies and ducting are cleaned regularly. If any such premises were to suffer a fire and no certificate was in place or it had expired it would almost certainly mean that the insurance company would not pay any compensation for the damage as ALL insurance companies state on the policies that kitchen canopies must be cleaned at least once each year for the policy to remain valid.

What are the company responsibilities relating to staff when bugs or pests are present?

All businesses have a duty of care to their staff and would only expect their staff to work in an environment that is free from pests. Just as the employer is expected to keep an office heated and lit they cannot expect their workforce to tolerate pest infestations which, at its worst, could affect their health. Rats are well known to be responsible for the spread of leptospirosis or weils disease. Common house flies and other biting insects can also carry infections that can affect the health of humans. If it is your site or business, it is probably your responsibility to deal with the control and eradication of pests. If you do not manage pest activity in your premises, you can be forced to control rodent pests by local authorities under the terms of The Prevention of Damage by Pests Act 1949. Local authorities can also deal with insect infestations under the terms of the Public Health Act 1936/1961, and where infested or contaminated food is served by eating establishments, prosecution is possible under the Food Safety Act 1990. The Food Safety Act 1990 also creates legislation to compel food premises to make provisions for airborne insects within the food preparation and serving areas.

Can pests affect business in terms of ability to operate or reputation?

Reputations can be ruined and businesses destroyed if pest activity is allowed to develop in business premises or hospitality

BUSINESS SUPPORT

venues. Media and social networking sites rapidly pick up on and report about pest infestations, throwing organisations into the media limelight without always considering the facts.

Turnover and occupancy levels can be seriously damaged by adverse publicity. Always remember that pests and pest activity is of general interest to many members of the public, and media coverage can be sudden and intense.

Stored product insects can be particularly damaging in both reputation and cost to businesses as, in some circumstances, an entire product may require to be destroyed if an infestation is found. Bakeries, food and grain stores are the main target of stored product insects such as confused flour beetles, Indian meal moth, flour beetles, Australian Spider beetles and biscuit beetle to name only a few.

Is the problem seasonal?

Pest problems occur all year round, it’s only the pests that are seasonal. Autumn and winter sees the rodent population seeking warmth, food and harbourage and cluster flies are a particular problem pest found in attics in both autumn and spring. Spring also sees the garden ant venturing indoors as the outside vegetation is not yet sweet enough for them.

Spring is also when pest birds, such as seagulls, nest in seaside towns and villages. Summer brings the dreaded wasp into our homes and gardens. As we enjoy the wonderful summer weather with windows open and garden barbecues the wasp can spark fear into the eyes of the toughest of them particularly if they have an allergy which can cause anaphylactic reaction. Between June and early August this year Graham Pest Control has attended over 1450 calls for wasps in homes and businesses in Scotland.

As a company, how many calls to business premises does Graham Pest Control receive in an average year?

Graham Pest Control has over 4000 business customers on pest prevention contracts and many of these businesses have multiple sites that we service. We carry out pro-active

pest control at these sites but also react to any emergencies such as ant, wasp or fly infestations. In a normal year we would expect at least one call from each of these businesses for some pest related problem. We have a further 5000 to 6000 business customers on our data base who use or have used us in the past for pest control and already this year have recorded over 5000 pest related jobs for business and domestic customers.

Does it cost businesses a lot to call in professionals?

The cost of calling Graham Pest Control to a problem in your business can vary greatly depending on a number of things.

A call to treat a simple ant invasion will be around £50 but a pest prevention contract can be several hundred pounds per year depending on the size of the premises and the pests covered.

It is very unwise to ignore a problem and hope it goes away as that is when it can cost businesses thousands of pounds in treatments and loss of reputation. I have little doubt that every businessman would rather pay a call-out charge for an inspection just to be on the safe side than be handed a bill for several hundred pounds if not thousands?

Can businesses handle it themselves?

Business customers and private home owners can do a lot to help prevent pest problems themselves by regularly checking their premises to ensure pests cannot enter. Install fly screen windows, doors and brush strips or electronic fly killers. They can also ensure that their premises are kept clean and tidy and excess loose food material is either kept in sealed containers or binned. However, with the best will in the world, it is almost impossible to cover all eventualities and, indeed, some customers who supply to many of the large supermarkets MUST have pest prevention in place and pass stringent audits in order to remain on the supplier list.

Graham Environmental Services was founded in February 1993 by Jimmy Graham who, along with his wife Anna, ran the business from their house in Blairgowrie and moved to custom built premises in Welton road, Blairgowrie in August 2000. From small beginnings back in 1993, Graham Environmental Services has grown to become Scotland’s biggest independent pest control company. With Pest Control, Hygiene Services, Washroom Services and Fire and Water Services all coming under the Graham banner, the company now employs nearly 50 full and part time staff. Pest Control alone has 34 staff with Technicians now able to cover most of mainland Scotland.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

BUSINESS SUPPORT

GAS SAFETY WEEK: KEEPING OUR NATION SAFE

DENHOLM

PARTNERSHIP ARCHITECTS

Gas Safety Week took place recently during the week of the 16th - 22nd September 2013. It was an annual safety week to raise awareness of gas safety and the importance of taking care of your appliances. It is co-ordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas boilers, cookers and fires.

Badly fitted and poorly serviced gas appliances can cause leaks, fires, explosions and carbon monoxide poisoning, a highly poisonous gas.

You should: •

Check your gas appliances every year. Gas appliances should be safety checked once a year and serviced regularly by a Gas Safe registered engineer.

•

Check your engineer is Gas Safe registered. You can find and check an engineer at www.GasSafeRegister. co.uk or call 0800 408 5500.

•

Check your engineer’s Gas Safe Register ID card.

Make sure they are qualified for the work they are doing. Information is on the back of the card.

•

Check for warning signs that appliances aren’t working correctly e.g. lazy yellow flames instead of crisp blue ones, black marks around the appliance and too much condensation in the room.

•

Know the six signs of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

•

Check you have an audible carbon monoxide alarm.

This will alert you if there is carbon monoxide.

11 Dunira Street Comrie Perthshire PH6 2LJ T: 01764 670 899 www.james-denholm.co.uk

19 Marshall Place, Perth PH2 8AG

(01738) 441144

Award winning customer service:

Provided by Steve Stewart, Chas Stewart Plumbing & Heating Engineers, Email: contact@chasstewartplumbing.co.uk Tel: 01738 627701 Web: www.chasstewartplumbing.co.uk

Steve Stewart, Chas Stewart Plumbing & Heating Engineers

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

Established in 1875

Investments and income arising from them can fall in value and your capital may be at risk.

Members of the London Stock Exchange Authorised and Regulated by the Financial Conduct Authority Redmayne-Bentley LLP is a Limited Liability Partnership Registered in England and Wales No: OC344361 Registered Office: 9 Bond Court, Leeds LS1 2JZ. VAT No: GB 165 8810 81

POSITIVE TRENDS CONTINUE Five years on and despite confusing and contradictory messages last year of potential “double dips” statistics show the Scottish housing market now appears to have finally “turned the corner”.

Monthly surveys conducted by the RICS have continued this year in a positive vein with the latest report (August 2013) confirming significant increases in purchaser activity and demand, a trend which is forecast to continue with 60% of surveyors expecting transactional levels to continue to increase over the next 12 months.

On a local level the Perthshire market indeed supports such statistics where in 2012 we saw definite signs of market stability returning, with both prices and levels of market activity recording similar levels to the previous year. 2013 has however shown a clear and sustained positive shift in the market. Part of this, for sure can be put down to the summer “feel good factor” but without question the Government’s various funding initiatives combined with increased accessibility to mortgage products has helped stimulate movement. Sectors of the market that have performed well include the traditional middle market price range from circa £150,000 to £250,000 whilst the performance in the flatted market has also been encouraging, partly also assisted by the improving mortgage market but also the improving economic outlook, and increased job security.

In short, looking ahead to 2014 the signs are indeed positive with most market commentators anticipating continued and increasing levels of recorded sales, viewings and new properties being brought to the market.

Realistic guide pricing has, and will continue to be key to sustained recovery and certainly in our experience this has now been embraced by those “serious sellers” in the market. This realism has been driven by appreciation that if buyers are moving up the ladder the price received is not as important as the cost of change. With this in mind we would forecast a steady and improving market during 2014 with potentially modest price increases anticipated during this period.

The preparation of an accurate and professionally prepared Home Report is integral to the process, of course, being a mandatory requirement for the seller since December 2008. Combining aspects of valuation, condition and energy efficiency, the purchaser is now party to a wealth of information, at little or minimal cost when considering potentially their largest lifetime investment.

Our valuation team offer; • Reliable, personal and professional service

• Clear fee scales with no additional charges

• Approaching 60 years knowledge of the

• Reports accepted by all major Banks and

Perthshire Property Market

Lenders

Contact us for more details:

Keith Scobbie, Partner Mob No. 0780 389 6947 Email: kscobbie@g-s.co.uk

Greg Davidson, Partner Mob No. 0780 389 6948 Email: gdavidson@g-s.co.uk

Alan Campbell, Surveyor Mob No. 07932 689911 Email: acampbell@g-s.co.uk

Graham + Sibbald a leading independent multi-disciplined firm of Chartered Surveyors with offices throughout the UK.

3 Charlotte Street, Perth PH1 5LW Tel: 01738 445733

www.g-s.co.uk

ECONOMIC DEVELOPMENT

Battle won for Black Watch Museum Journalist Maureen Young discusses the amazing £3.5 million transformation of one of Perth’s most loved landmarks with the man who led the charge to preserve Balhousie Castle and the name of The Black Watch for generations to come.

A

lfie Iannetta was born and raised in Black Watch heartland. But there any military connection ended - at least until 2009 when the experienced businessman was recruited as Chief Executive of The Black Watch Museum and Balhousie Castle.

His task was to oversee the complete overhaul and extension of the centuries-old building and the creation of a 21st century tourist attraction - and help attract the £3.5 million necessary to achieve it.

Four years later Alfie has delivered all that was asked of him and he’s ready to take up a new challenge. But the completed project he leaves behind in Perth is not only a legacy to the generations of Black Watch soldiers revered the world over, but also to his years at the helm which brought the project to fruition.

“I’m pleased and proud to have played a part in securing an amazing centre for both The Black Watch family and for the city of Perth,” he said. “I believe Balhousie Castle is now one of the city’s main tourist attractions and it can only go from strength to strength.”

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

The original building at the side of Perth’s North Inch dates back to the 1400s and since falling into the ownership of the Ministry of Defence acted as a Regimental Headquarters, a recruiting centre and a museum.

“As an active military building, the museum always took a back seat and it wasn’t until 2006 with the restructuring of the British Army and the amalgamation of The Black Watch into the new Royal Regiment of Scotland that museum trustees realised they had to devise a plan that would secure their world renowned collection within a building that they didn’t own,” explained Alfie.

And so The Black Watch Heritage Appeal was launched at the end of 2008 for the purpose of securing an irreplaceable collection of over 8000 artifacts dating back over 300 years and purchasing the building from the MOD. “Despite the difficult economic climate, money poured in from all over the world,” said Alfie. “People were united in their goal to preserve something unique and special and to help create

ECONOMIC DEVELOPMENT

a centre of excellence in terms of a military museum and tourist destination.”

From Princely donations (HRH Prince Charles is Patron of the Appeal) to the general public’s pounds and pennies, the money came in to allow building work to proceed. Lottery Funding, corporations and charitable trusts added their backing and in June the new-look Balhousie Castle opened its doors to unanimous praise.

“We had to create a successful business at Balhousie,” said Alfie. “A business with many strands that could stand alone in terms of customer appeal.”

Those strands include a large, light and airy “Copper Beech Cafe” (which can double as a fully serviced function space): an impressive gift shop featuring not only regimental themed gifts but an array of jewellery, crafts, glass, ceramics and silverware to delight shoppers; a classroom to stage educational events and meetings; and glorious gardens and surroundings for those seeking quiet reflection or a seat in the sunshine.

“Each of these entities acts as a funding stream to sustain the castle whose core business is as The Black Watch Museum,” said Alfie.

“We have created at Balhousie Castle, undoubtedly in my mind, the most modern and exciting regimental museum in the UK,” he added. “This has been possible because of many different things.

“Firstly, we have The Black Watch name. Then there is this glorious historic building of character which has been completely refurbished, rejuvenated and sympathetically extended. Add to that over 8000 artifacts covering the 300-plus years of Black Watch history, woven into 21st century exhibition and display techniques including interactive audio/visuals and first hand recordings of soldiers’ own experiences.

“This museum is about real people and their experiences and the gravitas and relevance of each and every exhibit in the history of the world’s favourite regiment,” said Alfie. “The museum at Balhousie will not only ensure that The Black Watch name lives on forever, but that the name of each and every one of the soldiers who served in the regiment will live on as well. And everyone ever associated with The Black Watch can use the new Photographs by Graeme Lafferty

complex as a focal point and come and have a quiet moment and think about their loved one or speak to others sharing a common thread.

“Balhousie Castle has long been the spiritual home of The Black Watch - now it’s a more comfortable and sustainable one.”

The ambitious rejuvenation project has resulted in 11 new jobs for Perth with the workforce at Balhousie Castle now standing at 20.

A vast army of volunteers, however, help out with every task - from waiting in the cafe to serving in the shop and guiding in the museum - and a “Friends” scheme stages a host of successful and enjoyable fundraising events.

“The next goal is a Black Watch Foundation which would allow a taskforce to get out into communities throughout the regimental heartland and take on community projects such as tending army widows’ gardens,” said Alfie.

And the fundraising appeal goes on.

“People can still get involved in sponsorship projects,” he said, “and we are looking at introducing corporate membership to the Friends which will offer a unique visitor and event package to companies.”

Although Alfie is convinced now is the right time to go, he will still retain ties to the museum and the project.

“I think it was a brave move by the Trustees four years ago to bring in someone that wasn’t strongly connected to the Black Watch or a military man but the project did need a business head,” he conceded.

“I believe we worked really well together. I believed in the project and the purpose and I delivered what I was asked to deliver.

“It has been a privilege and an honour to serve those that served in this iconic Regiment in helping to deliver a visitor attraction that will preserve the legacy of The Black Watch for future generations.”

The Balhousie Castle Black Watch Museum and Visitor Attraction will be officially opened by HRH Prince Charles later this year.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

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BUSINESS SUPPORT

We are a small family run delicatessen and cafe, Daughter (Julie) and Mother (Lin). Been trading for five years, serving home cooked food, including full breakfast, tasty soups and made to order sandwiches and panini. All baking is home made including scones, carrot cake and thick caramel slice.

Deli and grocery products are mainly sourced from Scottish producers and suppliers, along with a selection of ingredients for around the world.

Normal opening hours Oct - Easter 8.30am til 5pm Thursday to Tuesday, Closed on Wednesday. Easter to Oct 8am til 5.30pm.

If you are planning a day in the great outdoors, pop into the deli to fuel up before venturing out or enjoy a well earned coffee and cake afterwards.

Outdoor seating available, weather permitting, so enjoy a coffee or cold beer while watching the rest of the world go by.

10 Ancaster Square, Callander, FK17 8ED Tel: 01877 331220 email: deli.ecosse@yahoo.co.uk www.deliecosse.co.uk

Strang & McLagan

Funeral Directors & Memorial Consultants Main Office and Funeral Home

Newlands House, Main Street Bridgend, Perth Also at 20 Atholl Street, Perth 36 Priory Place, Craigie, Perth 62 High Street, Crieff

Part of Dignity Funerals Ltd

24 Hour / 7 Day Service Private Service Chapel and Rest Rooms Care, consideration and expertise gained over more than a century

ZERO HOURS CONTRACTS Good, Bad or just Ugly?

Zero hour contracts have figured prominently in recent news, with a study by the CIPD estimating that numbers engaged under them is four times greater than previously thought, around one million workers. Views on either side of the employee/employer split are divided, employers citing the value of zero hours contracts in getting people working and boosting the economy, and employee spokesmen saying they deny basic employment rights to workers, such as the right to paid holiday or sick leave.

The true position may be a mixture of the two and the reality may be that, absent an outright ban, they are here to stay.

In light of this, our good practice recommendations include: •

considering whether a minimum number of hours is appropriate

•

ensuring national minimum wage (NMW) is paid for on-call time at or near the place of work

•

considering whether travel time to and from assignments is “working time” and payable at NMW rate

•

avoiding victimisation of workers who refuse offers of work under the contract

•

ensuring workers are paid SSP where appropriate

•

allowing pro-rated holiday, calculated using average pay if necessary

•

where zero hour contracts result in regular work, being clear there is an employment relationship

•

avoiding exclusivity clauses whilst remaining alert to the maximum 48 hour working week

•

providing as much notice as possible of rotas and offers of work

Meeting the needs of both parties is key to the successful use of zero hours contracts and this can be achieved by taking into account the points above. A more thorough report on zero hours contracts is available on our website http://www.millerhendrysolicitors.co.uk/ Provided by Kate Wyatt, Miller Hendry Solicitors, Email: KateWyatt@millerhendry.co.uk Tel: 01738 637311 Web:www.millerhendrysolicitors.co.uk

Kate Wyatt,

Memorial Consultants Member of National Association of Funeral Directors

Miller Hendry Solicitors

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

REGENERATION

CHANGING SCENES AT PERTH THEATRE Picture shows artist’s impression of new Mill Street profile

The stage is set for the transformation of Perth’s historic theatre. With £13.5m already pledged and plans to be on site from early 2014, Horsecross Arts is raising the curtain on the final public and business appeal leg of the fundraising campaign.

H

orsecross Arts and Perth & Kinross Council first announced their vision to transform Perth Theatre in 2008 with designs by Richard Murphy Architects.

The exciting transformation of the 114-year-old theatre will see the period features of the B listed Edwardian auditorium meticulously restored, improved visitor access throughout the building and enhanced audience comfort. Additional creative learning and youth spaces will boost the theatre’s already thriving community programme and the creation of a 225 capacity studio will bring a new range of drama and music events to the city. Conferencing facilities will complement the comprehensive offering already in place in Perth Concert Hall that has seen thousands of delegates flocking to the Fair City every year for prestigious events held by Horsecross Arts chief executive, Jacqueline McKay

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

political parties, international companies, charities, public sector organisations, business associations and many more. £13.5 million funds have already been pledged with support from Perth and Kinross Council, Gannochy Trust, Heritage Lottery Foundation and Creative Scotland and, the organisation is now aiming to raise a further £1million from business and public initiatives. The first of these, the Take your Seat campaign invites businesses and individuals to sponsor refurbished seats in the historic auditorium and new studio seats. Email transform@perththeatre.co.uk or ask at box office for more info.

Economic Impact Study Perth Chamber of Commerce members ranging in size from businesses turning over less than £50,000 to four major employers with a turnover of more than £10m were among a number of organisations, visitors and other stakeholders who were recently surveyed for an Economic Impact Study on Perth Concert Hall, Perth Theatre and the transformation project.

And with 90% of local businesses surveyed agreeing that “the redevelopment of the theatre will add to the cultural offer of the city”, the £13.5 million project has a major part to play in the regeneration of Perth city centre.

Commissioned by Horsecross Arts in association with Perth and Kinross Council and Scottish Enterprise, the DC Research report found an overwhelming belief amongst businesses that the transformation of Perth Theatre will add to Perth’s attractiveness as well as enhancing the cultural offer in place.

This aligns to the Perth City Plan strategy to build on Perth’s reputation as A Vibrant Cultural City.

REGENERATION The show goes on It’s business as usual at both venues until the transformation commences as Perth Theatre continues with its 2013:2014 theatre season. Noel Coward’s Blithe Spirit runs from 31 October until Saturday 16 November before the team behind last year’s Christmas cracker Mother Goose presents the nation’s favourite panto Cinderella. The curtain then closes on Perth Theatre for a two year construction period.

The report anticipates that on the reopening of Perth Theatre, the combined impact of the two Horsecross Arts cultural venues will contribute £6.1 million to the Scottish economy.

95% of visitors to Perth Concert Hall or Perth Theatre rated their visit as Very Good or Good. Over 23% of audiences who came from outwith Perth & Kinross stayed overnight in the city and 89% said they would return to Perth after their experience.

Visitors to the venues – which attract audiences of around 150,000 annually – spent an average of 2.64 hours in Perth city centre on top of time spent in the venues.

Chief executive of Horsecross Arts, the creative organisation behind Perth Concert Hall and Perth Theatre, Jacqueline McKay said: “We had a fantastic response from Perth Chamber of Commerce businesses surveyed for the Economic Impact Study and would like to thank everybody who took part, “Perth is building on its strengths and growing reputation as a cultural and business tourism destination. Perth Concert Hall has demonstrated that ambitious, imaginative projects can put Perth on the radar and bring tangible economic and social benefits to the city. This project, in partnership with Perth and Kinross Council, to restore and reinvigorate Perth’s historic theatre will play a key role at the heart of city centre regeneration and we are delighted that audiences and businesses have responded so positively to our plans, “The transformed Perth Theatre opens up new opportunities to work with national and international arts organisations and the creative community here in Perth. It will enhance the appeal of our venues to short break visitors, playing our part in extending the evening economy helping to change the profile of visitors to the area and providing a unique community resource. It is an exciting time for Perth!”

The show goes on while the venue is closed with plans to build on Perth Theatre’s growing reputation by touring productions to other theatres throughout the UK and by ‘bringing the theatre to the people’ staging shows in a variety of venues across Perth and Kinross.

Horsecross Arts has already commissioned Scottish playwrights Alan Bisset and Peter Arnott to write Cross Country Stories; two one man/woman monologues that will be staged in small scale venues – hotels, pubs, community halls - across Perth and Kinross.

Perth Concert Hall will step in to host many regular favourite events over the next two years with some surprises still to come!

•

Edwardian auditorium will be fully restored

•

Creation of new 225 seat studio for drama and music

•

Additional creative learning and youth spaces

•

Improved public spaces and disabled access

•

£13.5 million already pledged

•

Public fundraising campaign launched with Take your Seat campaign

•

£1m to raise from businesses and the public for fixtures and fittings

•

Transformation starts in spring 2014 and runs for two years

For further information visit www.horsecross.co.uk

Councillor Ian Miller, Leader of the Council, said: “The Council is committed to ensuring this ambitious project secures the future of the facility for coming generations and breathes new life into the theatre as a centre of cultural excellence. A regenerated theatre will also bring significant economic and social benefits to the City of Perth and the surrounding area.”

Horsecross Arts is planning a briefing for Perth and Kinross based businesses in the near future to share their plans and find out how to get more involved in the process.

25

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BUSINESS SUPPORT

PARTNERSHIP WORKING -HOSPITALITY/ TOURISM SECTOR An IWISH (Into Work in Scottish Hospitality) Programme was delivered in Perthshire as a collaborative approach involving Springboard and funded by Perth and Kinross Council and Jobcentre Plus.

The aim of IWISH is to give participants the opportunity to train and secure employment in the Hospitality/Tourism industry. The Programme ran as a sector based work academy which is one of Jobcentre Plus’s programmes.

These academies meet Employers immediate and future recruitment needs and help Employers recruit a workforce with the right skills. They are made up of 2 components -pre employment training and a work placement and, where possible, Employers will guarantee to interview participants for any available vacancy.

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There were 12 participants in the Programme and training included 5 vocational courses, employability workshops, team building activities, industry visits and a 2 week work placement. Within 12 weeks of completing the Programme, 9 participants were employed in the Hospitality industry.

Vicki Sutherland, Springboard Operations Manager, Scotland said “It’s been a delight bringing the Springboard IWISH to Perthshire as this has been one of our most successful projects to date. The partnership working involved has ensured its success as without the support of the Council and Jobcentre Plus, none of this would have been possible.”

Aaron, unemployed for over a year prior to starting gained employment at the Hilton Hotel, Dunkeld. Aaron said “this course has changed my life and I have succeeded in finding a job at the end of it, very pleased! I would recommend this course to anybody.”

For more information on IWISH, please contact Vicki Sutherland, Springboard Operations Manager (Telephone 07530 241 249) and for sector based work academies, Judith Alexander at Perth Jobcentre Plus (Telephone 07768 648731) Provided by Vicki Sutherland, Springboard Operations Manager.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

FEATURE

COMMUNITIES IN MEAD InCommerce looks at an innovative Perthshire project helping our ethnic communities.

T

he expansion of European Union and free movement of people across Europe has led to rapid changes in demographics and an increase of migrant population in the UK. As a result, Scottish local authorities have recorded an increasing number of people entering their councils’ areas. And local data over the past decade positions Perth & Kinross as having the third highest migrant worker population in Scotland.

These changes have placed additional pressure on the local public service providers as there was not a single service provider locally that could offer culturally appropriate services. Minority Ethnic Access Development (MEAD) Project was established in 2010 with the support of Big Lottery Fund to fill the gap that was identified locally.

MEAD is part of PKAVS and a joint initiative between Perth & Kinross Association of Voluntary Services (PKAVS), Perth & Kinross Council and the Community Health Partnership collaboration with local Minority Ethnic communities.

In the past three years MEAD has established itself as the leading agency and acting voice for minority ethnic issues.

So far, the organisation has dealt with 5,501 separate enquiries from community members with 1,229 new individuals registered.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

The MEAD Project continues to bridge the language and cultural gap between minority ethnic communities and local service providers. It also facilitates consultations between service providers and targeted minority ethnic communities to help service providers more effectively meet their communities’ needs.

MEAD Project has a team of seven staff, including one Manager, five part-time Development Officers (two Eastern European (Perth City and Rural), one Chinese, one South Asian and one Employability/ Interpreting Service) and a part-time Finance Administrator. Staff was reduced from 6.7 FTE to 5.8 FTE from July 2013 in line with current funding pressures.

The Project has dealt with many complex cases and its activities are highly diversified. Its activities have been developed and are run in parallel with national and local strategies. When creating its strategies, it has also taken into account the needs of targeted communities that have been collected through community consultations.

As a result of this many new initiatives have been introduced e.g. Eastern European families Lunch Club, South Asian Women only Group, South Asian Swimming Club, Chinese Lunch Club, Chinese Bike Club and Eastern European Antenatal Class, to name just a few.

FEATURE MEAD also offers its service in rural Perthshire through outreach surgeries. The Rural Outreach Project is funded

by LEADER. In 2012 MEAD introduced a new Employability initiative that is funded through the Scottish Government Equality Fund and its aim is to address disadvantages faced by Minority Ethnic communities in their workplace, as well as supporting people to develop new employability skills.

This key project aimed to target unemployed minority ethnic individuals and increase awareness of the UK-job market, employment opportunities and practical skills to enhance employment opportunities. This included raising awareness of employment rights.

Employment-related outcomes resulting dedicated Employability Project show:

from

this

•

21 clients received dedicated support with job searches as part of a targeted MEAD Employability Project. The main areas of interest were housekeeping, catering, and the construction industry. As a direct result of this support, seven have gone on to secure employment to date.

•

10 clients received support with CV development.

Clients were given examples of CVs and cover letters and were informed about the format of CVs used in the UK.

•

•

•

9 clients received information and advice on courses offered by Perth College. Key areas of interest included Photography, Health & Safety and Food Hygiene.

However, information regarding professional and personal development is supplied to most of MEAD’s clients on a regular basis through training, courses, and ESOL classes.

9 clients undertook a child-minding course organised

by PKC Childcare Strategy Team.

8 clients received information about the benefits of volunteering. Three progressed into volunteering (with CATH), one with PKAVS (Marketing Department) and one by Citizen Advice Bureau (IT related role). A further three will consider volunteering once they have increased their skills and confidence in English.

•

6 clients were referred to Skills Development Scotland for internet access and additional support

•

6 clients required information on discrimination that they believe took place in their previous position – this was provided in co-operation with CAB.

•

5 clients received help with filling in application forms. Two progressed into employment and two await responses

Issues relating to employment matters also feature among the most common assistance provided Chinese: There were relatively low requests for support in relation to employment for this group; employment (55%) or unemployment (45%).

Eastern European: Supports covered a wide variety of issues including unemployment (31%) and helping to prepare CV, complete job application, registering self-employment, career development, help with understanding and raising grievance procedure (31%), discrimination at work (10%) and other general employment issues.

South Asian Community: support related to career development (48%) and self-employment (26%) and general employment queries (26%).

MEAD also facilitates different trainings for community members as well as BME businesses, such as First Aid Training, Elementary Food Hygiene Training and similar.

And the project supports families with disabled children through Better Breaks Fund.

MEAD also addresses a local gap in ESOL (English for Speakers of Other Languages) provision by providing culturally sensitive and flexible ESOL classes in evenings and weekends.

In the past year, 88% of all MEAD clients (95% of Chinese, 93% of Eastern European and 26% of South Asian communities) required language support from MEAD’s multilingual staff team to communicate.

Due to recent developments, welfare reforms etc., MEAD is now facing an increasing demand from communities and organisations and needs to think how to ensure sustainability of its services.

It is looking into possible income streams and streamlining of its activities. For example, it is investigating the establishing a local interpreting/translating service as a social enterprise element of its activities. It also explores possibilities of staff development and attracting multilingual talents from the local area in the form of volunteering.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

CHAMBER SPONSORS Platinum Partners

GRAHAM ENVIRONMENTAL SERVICES Ross Graham, Managing Director: Graham Environmental Services Ltd are delighted to become a Platinum Partner of Perthshire Chamber of Commerce and join the other prestigious local and national Chamber Partners.

As our company has grown over the last 20 years we have found the Chambers networking events, training courses, golf days and Annual Dinners extremely enjoyable and very beneficial, particularly during our diversification in recent years whilst we have added our other range of services (fire extinguishers, kitchen deep cleaning, washroom service and PAT testing) to the services our company offer.

We are big believers in “you can’t grow your business unless you grow your knowledge”, and the Chamber has given us the platform and opportunities to further develop our staff through training and connections which has assisted our growth greatly over the last few years. Case Study - one introduction from Vicki Unite has covered the cost of our Platinum membership for the next 4 years!!

GS GROUP Independent broker GS Group is the main sponsor of the 2013 Perthshire Chamber of Commerce’s Business Star Awards and a new Platinum Partner.

The Perth-headquartered company started life in 1991 with owner and founder George Stubbs operating as a sole trader.

Consistent growth and expansion since then has resulted in the company becoming one of the UK’s foremost independent brokers and a significant employer in Perth and Kinross.

With its success at an all-time high Mr Stubbs embarked on a rebranding and alignment exercise this summer to bring all strands of the business under the same umbrella, and so GS Insurance, GS Financial and GS Corporate - with staff spread across Perth, Dundee, Falkirk and Glasgow - has now become GS Group.

Mr Stubbs said: “GS Group is delighted to be the main sponsor of the Chamber’s Business Star Awards and to recognise business growth and achievement in our area. I look forward to finding out more about the diverse range of excellent businesses throughout Perthshire and working closely with the Chamber of Commerce.”

GS Group offers comprehensive services in a wide range of fields including insurance broking, corporate insurance and financial planning and has a range of specialists proactively managing clients’ insurance programmes.

THE JAMES HUTTON INSTITUTE Davina Wyper, Head of Communications: “We are delighted to continue our relationship with Perthshire Chamber of Commerce to strengthen our partnerships with local industry and find shared solutions for the challenges that face us. Our world leading research provides solutions for key global issues such as food, energy and environmental security and this work starts here in Scotland, with our local partners.”

BINNWASTE MANAGEMENT Managing Director Allan MacGregor: “The family-run businesses of Binn Skips and Binnwaste Management have always been conscious of playing a responsible and supportive role in the community. It’s equally important to support the local business community and a Platinum Partnership allows us to help businesses through the valuable and effective work that the Chamber does.

“The sponsorship package also gives us a higher profile within the Chamber which is an effective marketing tool.

“Binnwaste Management realises the importance of business support and networking and hopefully our sponsorship will help maintain and enhance these vital services for businesses throughout Perthshire.”

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

CHAMBER SPONSORS Platinum Partners

Gold Partners

PERTH COLLEGE UHI Centre for Enterprise Manager Sheena Howden: “We play a key supportive role in helping a number of businesses across a range of sectors to become established and grow, as well as offering our students opportunities to gain hands-on experience within existing business structures.

“Our Chamber Platinum Partnership helps to provide us with direction and contacts with industry so that our students and the local business community benefit from the very latest in business thinking.”

A high-quality business resource has been developed

by The Centre for Enterprise at Perth College UHI www. inspiringenterprise.org. This free ‘online toolkit’ is a dynamic website with information and guidance on five main business themes with entertaining short videos featuring local entrepreneurs sharing their experiences on topics such as: • Business Start-up • Effective Marketing • Your Team • Diversification • Social Enterprise

CRIEFF HYDRO Crieff Hydro is Scotland’s leading leisure resort, with over 200 4* hotel bedrooms, 56 self- catering units (of which a majority are 5*) and extensive conference and meeting facilities – all set on a stunning 900 acre Perthshire estate.

There are 5 food outlets and over 60 indoor and outdoor activities on site from high-ropes to horses; quads, segways, golf; as well as spa and beauty treatments. The business welcomes up to 1000 customers a day, employs 612 people and has a turnover of £18M. Crieff Hydro is also not only a national institution, but a family business and the unique blend of tradition, heritage, sense of family and Scottish spirit and have endured over generations to make it what it is today.

Like so many companies and organisations, Crieff Hydro is proud to be a partner of the Perthshire Chamber of Commerce. The Chamber offers excellent support, development and networking opportunities and actively encourages economic growth in the area.

BANK OF SCOTLAND Matthew Strachan, Senior Manager - SME Banking Tayside, Commercial Banking: “As economic conditions remain challenging for many small businesses across Scotland, there’s a common misconception that banks aren’t lending. But at Bank of Scotland, we most certainly are.

“As part of Lloyds Banking Group, we lent £13.2 billion to SMEs across the UK in 2012. In the same period, our year-onyear net growth in advances to SMEs was four per cent, which is in contrast to a decline in net lending growth of four per cent across the industry. In addition, we continue to approve eight out of ten applications for overdrafts and loans.”

ROYAL BANK OF SCOTLAND Vic Bicocchi, Local Director, Commercial Banking, Tayside: “We are great admirers of the work the Chamber does not just in networking but also in training and business skills events. It is really important to offer that in your local area and we want to be part of that.

“The Star Awards are also important to us and one of the most enjoyable days was going around visiting the entrants as a sponsor/judge and seeing the wealth of talent out there.

We’re happy to support Chamber in its valuable work.

HIGHLAND SPRING GROUP Founded in 1979, Highland Spring Group is the UK’s leading supplier of naturally sourced bottled water producing 400m litres annually, equivalent to one in every five litres of unflavoured water consumed in Britain.

From its Blackford headquarters, the company oversees five rural bottling plants in Scotland and Wales and exports to 30 territories worldwide including the Middle East, Asia, North America and the Caribbean.

The brand portfolio includes Highland Spring, the crown jewel and the UK’s No.1 bottled water brand, plus Speyside Glenlivet and Hydr8. The company also produces a range of private label waters for some of the UK’s major supermarkets and food-service retailers.

As a major employer in Perthshire, Highland Spring Group is active in supporting the local business community and committed to encouraging economic growth in the region.

The Chamber of Commerce is an invaluable resource for companies in the area, providing networking and development opportunities and acting as a voice for local business.

“At RBS we have both the appetite and ability to lend - in fact we lend more to SME’s in the UK than any other bank. We provided over 40% of total lending in 2011 to SME’s in the UK which is well ahead of our natural market share.”

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

CHAMBER SPONSORS Silver Partners

BLACK & LIZARS

MCLEODS GLAZIERS

Black & Lizars is Scotland’s largest independent optometrists with 27 practices across Scotland and Northern Ireland. With a long established heritage spanning over 180 years, Black & Lizars prides itself on its clinical excellence, with a continued investment in cutting edge optical technology and highly trained staff ensuring our patients receive the best standards of eyecare.

McLeod Glaziers is a name synonymous with Perth. Having been established since 1836, this leading firm is known for “everything in glass” and has kept abreast of contemporary styles and offers an extensive range of services to the residential and commercial property owner.

We have also recently launched a very successful hearing care business as part of a joint venture within four of our practices. This year, we are also making the move into e-commerce and will be utilising our years of experience in the photographic and opticial equipment industry to launch an online shop.

We are delighted to be part of the Perthshire Chamber of Commerce, having opened a brand new practice in George Street, Perth in 2012. As a company we would like to have more involvement in the local community to ensure Black & Lizars firmly establishes our business in Perthshire.

In addition to windows, McLeod’s supplies conservatories, doors, furniture, glass balustrading, solar panelling and much more. The Head Office showroom is ideal for browsing and shaping ideas and the team offer a wealth of knowledge and experience. The business prides itself on customer service and the brimming client testimonial book is maintained with pride by the staff.

2013 has been a busy year for McLeod’s with a successful showing at the Scottish Ideal Home Show and a number of major contract wins.

McLeod’s Glaziers enjoys the benefits that Chamber membership offers and feels it an advantageous way to engage with the local business community in general and promote the business’ market proposition.

KEEPSAFE Storage Centres

INSPIRE IT SERVICES Inspire IT Services is a Perthbased web-services business. We help small, medium and large companies get online, stay online and get value from being online.

Our specialty is creating affordable websites that drive business to our clients. We work within their budgets to create sites tailored to their needs and sector expectation. We also advise our clients on how they can grow their businesses and deliver what their customers want through e-commerce and social media.

Our relationship with Perthshire Chamber of Commerce began five years ago. Since then we’ve gained value from attending many networking and key-speaker events. We’ve also shared our knowledge with other members in our presentation, “Getting More From Your Website”.

As a Chamber partner we’re able to raise our profile within the Perthshire business community and address guests at Chamber events.

We value our relationship with the Chamber greatly and look forward to many more years of partnership.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

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A good Business Mentor can help you to step back and see the “view from the balcony”, develop increased confidence in your leadership skills and improve your ability to direct and maximise both your own efforts and those of others too.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

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EMPLOYERS HELP TOWARDS DELIVERING THE FUTURE RESERVE FORCES

by HRFCA chief executive, AK Miller

O

n 3rd July the Secretary of State for Defence, Philip Hammond transferable skills – in particular with the Services contributing towards a MP, launched the Future Reserves 2020 White Paper. This laid out Reservist’s personal development in areas such as leadership, motivation the Government’s intent for the future Reserve Forces to form a fully and commitment. integrated part of the UK’s Defence capability. A vigorous partnership with Building an enduring relationship with employers is seen as key. employers is seen as key to achieving a balanced and flexible relationship Regional engagement will be led by the Reserve Forces and Cadet’s together with delivering mutual benefits.

Associations on behalf of Defence, with engagement priorities set by the Defence’s requirement will be 0.15 per cent of the working population, Armed Services. The SaBRE campaign with its website and helpline will so the burden on employers is expected to be manageable. The Defence continue to provide advice and support. A new National Relationship intent is to improve the utility of the Reserves as part of the UK’s defence Management Scheme is being developed to handle the national level capability; they will be better trained engagement with the focus on and equipped, and have a higher employer organisations and major expectation of deployment across employers in the private and public a wider spectrum of operations. sectors.

However, this is not expected to Whilst providing direct support result in higher levels of mobilisation to Reserves is of paramount and in the majority of cases there importance, the longer term intent will be substantially longer warning is to develop the wider relationship * Reservists to be trained in Employer Relationships times given to employers of their that Defence has with all employers, * All reservists to declare Reserve Service to their employer reservist’s training and operational whether that be to assist the * Anti-Disadvantage data capture of Reservists who feel commitments. transition of Regular personnel to discriminated against due to their Reserve Service can register The White Paper addresses the civilian workplace, meeting the on Anti-Disadvantage on SaBRE website – no legislation at this key issues raised by employers in defence industrial requirement, or stage the earlier consultation exercise the promotion of Service Cadets to * Civilian accreditation of Reservist training – implemented in and delivers some substantial employers. Over the next five years 2014 benefits for employers that include the delivery of this new Reserve * Employer financial awards (Defence Reform Bill 2013) will an improved financial package.

Force will make a key contribution augment current awards that can be claimed from 1st April Several areas of work are still under to Britain’s future security and the 2014 development. Emphasis will be contribution made by employers is * SMEs to receive £500 per month for each reservist mobilised placed on communications with seen as a vital element to this. * Application by employers for financial awards simplified employers, bringing employers * Employer Recognition Scheme enhanced – anonymity if into a closer partnership with the required Services. Both will gain benefit from * Reservists exempt from two-year qualifier for application to Employment Tribunal * Corporate Covenant – sets out behaviour required of both Defence and employers * National Relationship Management Scheme to be developed to enable coherent engagement with employer organisations, trade bodies and large employers (RFCAs replicate at regional level) * Work with employer bodies and education sector to develop opportunities for reservists HRFCA chief executive, AK Miller

EMPLOYER/EMPLOYEE (RESERVIST) MEASURES BEING IMPLEMENTED

NEW MEMBER PROFILES

Atholl Arms

ATHOLL ARMS HOTEL Bridgehead, Dunkeld PH8 0AQ Tel: 01350 727219 Email: enquiries@athollarmshotel.com Web:www.athollarmshotel.com Contact: Alan Berwick

Award-winning hotel the Atholl Arms in Dunkeld has launched meetings packages aimed at business people looking for inspiration in a country retreat.

The 17-bedroom hotel by the banks of the River Tay has won an excellent reputation for its food and as a base for exploring Highland Perthshire but is now targeting business groups.

“Many business people want to escape to a place where they can relax in a stress-free environment and enjoy an overnight stay combined with their meetings,” said the Atholl Arms’ Director of Operations, Alan Berwick.

He added: “Dunkeld is only a 20 minute drive from Perth, well under an hour from Dundee and less than two hours

from Aberdeen, Edinburgh and Glasgow, so it’s perfectly located for all these centres and only a minute from the A9. We’ll be hosting business get-togethers with the same quality of service and attention to detail as everything else we do.”

At this year’s Scottish Hotel Awards the Atholl was given a Seasonal and Local Food Award and owners Christine and Neil Sinclair were presented with Hospitality Gold Medals. It caters for all food requests including vegetarian and vegan.

Meetings will be held in the hotel’s airy and naturally lit RiverView restaurant which can accommodate 30 delegates theatre or classroom style and 25 in a boardroom setting. Break-

outs for coffee or lunch or seminar groups can be held in the hotel’s large riverside garden, its bistro or lounge. There is wi-fi throughout the hotel and the Atholl has its own spacious private car park.

Day and overnight stay packages are tailored and priced to individual requirements. They include data projector and screen, flipchart and pens.

Fraser Band Photography

FRASER BRAND PHOTOGRAPHY Tel: 01738 444726 Mob: 07984 163256 Email: mail@fraserbrand.co.uk

Perth photographer, Fraser Band, is a well established, in demand, full-time professional photographer based in Scotland, with over 20 years experience in PR, Press, Sport and Event photography.

Fraser specialises in commercial and editorial photography for promotions, branding, advertising, websites, PR, company literature and press.

The diverse portfolio of Fraser Band Photography, as showcased in the online gallery of sample images, demonstrates a creative and flexible approach to every commission.

As a professional photographer, Fraser turns his hand to the requirement of the job, whether it be sports and action,

arts and music photography, food photography, design and interiors, commercial portraits, industry, fashion or conferences.

As a professional photographer based in Perth, Fraser regularly works all over Scotland with clients based in Perthshire, Fife, Edinburgh, Glasgow, Aberdeen, Dundee and beyond. Commissions also take him south of the border.

unique moment.

Fraser’s passion for photography started in a family darkroom as a child and ‘developed’ from there.

His work has seen him take to the skies in microlights and police helicopters, zip-slide across Scotland’s longest river, and enjoy the privilege of meeting some incredible people along the way.

With an impressive client list sporting some of the largest national newspapers, magazines, PR companies and corporate businesses, Fraser Band Photography works with clients to achieve the best quality result to promote their brand, products, events or simply to capture that

Fraktul Marketing

• Marketing Strategy • Brand development • Promotion FRAKTUL MARKETING Kinnoull House, King James Business Centre, Friarton Road, Perth PH2 8DF Tel: 01738 237850 Email: Stephen@fraktul.com Web: www.fraktul.com Contact: Stephen Gorton

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Fraktul helps organisations win more business by providing marketing support across three core areas, Strategy, Brand Development and Promotion.

Based in Perth since 1999, they have helped businesses achieve significant growth by working with them. So, whether you’re wanting to find new customers, drive customers to your website, or retain and strengthen relationships with existing customers, they can help.

Among other successes Fraktul has helped local businesses to win local and National Awards, which have resulted in increased sales.

They’ve supported retail teams to increase like-for-like sales by over 40% and professional service organisations to develop clear identities for their business and

THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

services.

A full service design agency, Fraktul has a strong creative team that has provided their clients with award winning promotional material.

They work with your team to achieve the goals that you’d like to achieve by understanding your business and developing a clear marketing strategy and plan. They’ll work with you to understand your needs, budget and how they can add value.

The Fraktul team is highly experienced, led by Chartered Marketer, Stephen. Don’t leave your marketing to chance; call the team at Fraktul to see how they can help.

Their services include: • Advertising • Bid management • Brand development • Case studies •

Competition entries • Clothing • Copy writing • Exhibitions • Events • Email campaigns • Graphic design • Marketing • PR • Presentations • Promotional material • Promotional goods • Proposals • Reporting • Sales support • Social media • Signage • Stationery • Strategic marketing • Training • Vehicle branding • Video • Websites To find out more connect with them on Twitter, Facebook, LinkedIn, Fraktul.com, or just give them a call.

NEW MEMBER PROFILES

SCAA Scotland’s Charity Air Ambulance

S.C.A.A. SCOTLAND’S CHARITY AIR AMBULANCE The Control Tower, Perth Airport, Perth PH2 6PL Tel: 0300 123 111 Email: enquiries@scaa.org.uk Web: www.scaa.org.uk

With the approval of the Scottish Government and working in co-operation with the Scottish Ambulance Service, Scotland’s Charity Air Ambulance launched from its central base at Perth Airport on 22nd May 2013.

Operating with the emergency callsign Helimed 76, the familiar helicopter has worked alongside the two statefunded air ambulances, First Responders, land ambulances, GPs, consultants, military SAR helicopters and hospitals; there has been a wide and warm welcome for this essential, additional service. SCAA has saved lives and got casualties to hospitals much quicker than by conventional ambulance: the majority of them have been

trauma, cardiac or stroke cases.

SCAA paramedics provide essential medical assistance to road crews and trauma teams at the scenes of accidents.

SCAA receives all-party support in Holyrood and has seen a tremendous response from businesses, trusts, organisations and the public since it commenced its life-saving service and has completed over 115 in its first three months.

More than half of Helimed 76’s missions have been in Tayside, but it has deployed all over the southern two thirds of Scotland and some outlying islands. Many incidents have had casualties with multiple fractures which would have made a journey by road very lengthy and

painful. Helimed 76’s speed often changes hours into minutes when transporting patients and this has been most pronounced when supporting remote communities.

It will continue this vital support throughout the year when roads become impassable or congested.

SCAA receives no direct Government support and relies on charitable donations – how could you help?

will bring production of banners, signage, vehicle graphics, flags, t-shirts and promotional wear in-house and increase turnaround times.

The increase in business the last two years has been fantastic and 2013 will also see an opportunity for another designer/ website developer to join the business (Please send in CV’s).

The highlight of 2012 was to discover that the rebrand carried out for St Andrews Aquarium, in conjunction with Volpa, was shortlisted for nationwide ‘ReBrand of the year 2012’ at the Prestigious Drum Marketing Awards. While the Graphic design side of the business is receiving recognition it is websites that are fast becoming one of the

busiest areas of T’go Creative.

After starting designing and building websites in-house in 2010 over fifty websites have been designed, developed, hosted and maintained. Each website begins with a blank page and built from the ground up with a design to reflect your brand and built to a future-proof high standard.

It is an exciting time for T’Go creative with very a positive outlook to the future.

tastes and preferences, including vegetarian choices. The fish specialities Le Poisson du Jour along with the meat specialities Le Plat du Jour are well known and particularly well commented upon by loyal customers.

The evening A’ La Carte menu can compete with those found in the finest restaurants of Paris and the fine wine list comprises a variety of carefully selected wines matching the menu. A fabulous cocktail list is ideal to choose from on a warm evening or afternoon sitting on the terrace.

Breakfast is served from 9am Monday through to Saturday with a selection of pastries and crepes and the lunch menu offers great value for either a business meeting,

to enjoy whilst on a day’s shopping or just as a “lunch out” with friends.

T’Go Creative

T’GO CREATIVE 4 Langley Place, Perth PH2 7XB Tel: 01738 634900 Email : info@tgocreative.co.uk Web: www.tgocreative.co.uk Contact: Gary Paterson

T’Go Creative is a graphic design, website design and print studio based in Perth. The business is owned and operated by Gary Paterson, who has over 15 years experience in the industry.

T’Go creative can offer the whole package from a new logo to an entire rebrand, from business cards to a bespoke website or from a simple sign to huge banners and vehicle artwork.

The business has just had the best year since starting back in 2008. The coming year will see big changes including the investment in a new large format printer.

Already able to produce high quality short run digital printing for leaflets, posters, business cards and flyers in-house, the addition of a new large format machine

Café Tabou

CAFE TABOU 4 St John’s Place, Perth PH1 5SZ Tel: 01738 446698 Email: cafetabou@hotmail.com Web: www.cafetabou.com Contact: Marek Michalak

Café Tabou is one of Scotland’s leading restaurants of it’s type and undoubtedly a place where fine food, great service and a wonderful atmosphere blend to create a unique day or evening out in central Perth.

Located in the picturesque Cafe Quarter, the cuisine is rustic French at its best, much appreciated by regular local customers as well as numerous visitors from Scotland and further afield.

Since its beginning, the restaurant has been renowned for the excellent taste of the food, which is the result of combining two crucial ingredients - the chefs’ culinary abilities and the finest quality ingredients!

The perfectly balanced menu offers variety to satisfy different

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

NEW MEMBER PROFILES

Craigatin House & Courtyard

CRAIGATIN HOUSE & COURTYARD 165 Atholl Road, Pitlochry, Perthshire PH16 5QL Tel: 01796 472 478 Email: enquiries@craigatinhouse.co.uk Web: www.craigatinhouse.co.uk

Hidden in secluded wooded grounds, this beautiful early Victorian house, has now been beautifully transformed into a 14 bedroom, luxury, award winning, boutique B&B providing a unique blend of the traditional with the luxury of contemporary design in the heart of Pitlochry.

Individually designed spacious large rooms all have super comfortable 6ft wide beds and are decorated with stylish fabrics, furnishings and colour schemes.

All rooms have HD LCD TV’s and Freeview.

We also have fast, free Wi-Fi access throughout.

All 14 rooms have en-suite facilities with tea and coffee making facilities and hairdryer.

Special diets catered for, off road

parking available, ground floor deluxe double rooms and twin rooms available as well as a room with disabled facilities. Children over 13 years welcome, Craigatin House is completely non smoking.

Breakfast is served in our brand new modern, contemporary dining room, flooded with natural light by huge modern windows with views across our large garden. We offer a full range of breakfast choices including full Scottish, delicious pancakes and our famous Whisky porridge all prepared fresh to order. Watch the garden birds and occasional red squirrel visitors or relax in our comfortable guest lounge, all centred around our large and welcoming log burning stove.

Craigatin House is centrally

located just minutes flat walk away from all local Pitlochry attractions, shops, restaurants, the Pitlochry Festival Theatre and only a short drive to nearby distilleries, Blair Castle and The House of Bruar.

Make Craigatin House and Courtyard your choice when staying in Pitlochry!

Voluntary Action Perthshire

VOLUNTARY ACTION PERTHSHIRE The Gateway, North Methven Street, Perth PH1 5PP Tel: 01738 452217 E-mail: Katrina.macpherson@pkavs.org.uk Web: www.vaperthshire.org Contact: Katrina MacPherson

Voluntary Action Perthshire (VAP) supports, develops and represents community groups, voluntary organisations, social enterprise and volunteering throughout Perth and Kinross.

VAP represents the interests of the voluntary sector at all levels of the community planning framework and also represents the sector at local government level.

A growing area of VAP’s development work is with Social Enterprises as this is becoming a very realistic way to trade commercially. Social Enterprises are businesses trading for social purposes and like all businesses they compete to deliver goods and services. The difference is that social purpose is at the very heart of what they do, and the surplus

profits they make are reinvested towards achieving that purpose.

Many commercial businesses also have a social enterprise element and the wide range of services at VAP helps to integrate the private, public and voluntary sector.

Voluntary Action Perthshire can help plan and develop a social enterprise idea, identify and access funding to support the plan, and provide training, events and networking opportunities to help grow the social enterprise. A Local Social Enterprise Network has been established so that likeminded people who are either still thinking about or who are already trading as a Social Enterprise can meet on a monthly basis and make contact with representatives from the private and public sectors.

For more information on all the services provided by Voluntary Action Perthshire please have a look at our website. VAP is a department of Perth & Kinross Association of Voluntary Service.

mile” to make your car, van or vehicle spotlessly clean inside and out!

Open 7 days a week, they offer a super outside car clean from £5, an express valet from £25 and full valet from £60. Bespoke cleaning and polishing can be done on request.

Canal Street is a handy city centre location and offers free short-term parking to customers, who can pop into town and do their shopping whilst the 4-wheeled friend is being cleaned.

Soaper Stars also offers monthly business contracts with an agreed number of vehicle cleans over the month with 1 monthly invoice sent to the business - an ideal option for any business whose vehicles need to

impress the public or discerning customers!

The team is committed to delivering a professional, quality yet friendly service that can’t be matched anywhere in Perth.

Soaper Stars

SOAPER STARS Canal Street, Perth, PH2 8LF Tel: 01738 500005 Ruthvenfield Road, Perth, PH1 3EE Tel: 01738 500010 Web: www.soaperstars.tel

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September 2013 heralds the first anniversary of the opening of Soaper Stars, Perth’s leading vehicle cleaning business. The city centre business’ first location in Canal Street has proved to be extremely popular with loyal customers who are impressed by the excellent customer service, the great prices and the efficient job done by the team.

The recent opening of the second site at Inveralmond Industrial Estate offers a unit capable of handling larger commercial vehicles as well as providing an easy access location on the western side of the city for cars and 4-wheel drives.

Team Soaper Stars are a friendly bunch who “with a sponge and a smile, go the extra

THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

Straight Talking Hard Working Forward Thinking 100% Customer Care Attitude

Skip hire (2yd to 16yd) Roll on roll off hire (20yd to 50yd) Recycling Trade waste Road brush hire Composting Compactor hire Wood processing Plant hire Aggregate Top soil Liquid waste disposal Septic tank emptying Agricultural waste

Every local authority and business need a reliable, committed and efficient waste management solution to link recycling, waste minimisation and the best value for money. Binn Waste meet that requirement in every way.

Binn Waste have a strong commitment to our customers old and new. We also put a lot of time, resources and money back into the local community.

With over 14 years experience in the waste industry Binn Waste are one of Scotland’s leading and forward thinking waste management companies focusing on recycling and improving the environment around us.

Binn Farm • Glenfarg • Perthshire PH2 9PX Tel: 01577 830833 Fax: 01577 830488 enquiries@binnskips.co.uk • www.binnwaste.com

ECO -FRIENDLY LOW COST PACKAGING We are a family run business based in Inverkeithing, Fife.

We offer small minimum order quantities.

“I have worked with Carri and her team at ESC for many years now and have found their customer service, quality and prices to be unbeatable. It’s always a pleasure working with them and I would have no hesitation in recommending ESC Packaging to anyone looking for excellent service and quality packaging”.

Jackie Elvery, Buyer The Royal Yacht Britannica.

“Carri, thank you so much for all your help with the Chelsea Flower Show souvenir carrier bags yet again this year. They arrived on time and went like hot cakes!”

Clare Slate, Events Co-ordinator.

We can offer fast delivery across a wide range of products.

10%

DISCOUNT TO ALL LOCAL DELIVERY AREA CUSTOMERS (CENTRAL SCOTLAND).

USE CODE: LOCAL FOR 10% OFF ALL PRICES IN OUR SHOP PLUS FREE DELIVERY ON OUR VAN ON ORDERS OVER £50.00 + VAT.

Call: 01383 418610 • Email: sales@eosc.co.uk • www.eosc.co.uk

“I absolutely love working with ESC Packaging! Carri always comes up with a solution that looks gorgeous and fits within my budget. I’d recommend them without hesitation, infact they are one of my favourite suppliers!”

Rebecca O’Connor, founder of Beatitude Products.

FOOD & DRINK

Scotland’s Taste of Success James Withers of Scotland Food & Drink examines the growth of a boom industry

F

ood and drink production has been the backbone of Scotland for centuries. That is probably not surprising when you consider that three quarters of the nation’s land mass is devoted to agricultural production of one form or another.

So too, we are blessed with nearly 10,000km of coastline, where pristine waters are home to one of the most diverse collections of seafood found anywhere in the world.

However, it is perhaps only in the last few years that Scotland has truly started to celebrate itself as a “Land of Food and Drink”. The industry has found a real spring in its step and with Government in Scotland working closely with industry, it is experiencing growth we haven’t seen before.

So, what is the secret of the success? Why is food and drink Scotland’s best performing domestic sector and its fastest growing export sector? The answer is not complicated - it is a phenomenal combination of a world class natural larder, combined with talented and passionate producers. The result is a £12 billion industry that has lofty ambitions to grow further both at home and internationally.

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

It is our agriculture industry that provides one of our key building blocks. Our fertile land is home to cereals, oilseed, vegetables and – according to celebrated chef Albert Roux – the finest raspberries in the world can be found in Perthshire.

However, the majority of Scotland - over 80% - is less fertile.

Nevertheless, with a climate perfectly suited to growing grass, we have a strong and important dairy industry. This land is also the birthplace of Scotch beef and lamb and a growing venison industry. All of this is massively important to Scotland’s rural community and economy, supporting one in eight Scottish jobs.

At the heart of agriculture - and the first step on Scotland’s successful food and drink supply chain - is the family farm.

Whether growing malting barley for Scotch whisky or breeding sheep and cattle, there are generations of knowledge and experience forging through businesses. But our primary food industry is not just about agriculture. Our fishing fleet catches sustainably in the waters around Scotland and our burgeoning aquaculture industry has made Scotland the world’s third largest salmon producer.

FOOD & DRINK

However, the nation’s most famous export is Scotch whisky, which continues to lead the way. For 120 years, whisky has been exported from our shores, and it earns Scotland around £140 every second in revenue. At any one time, 18 million casks of Scotland’s national drink are maturing in warehouses the length and breadth of the country. With over 100 distilleries, playing host to over one million visitors every year, whisky is a Scottish icon and it is going from strength to strength.

The value of Scotch whisky exports – which find a home in over 200 countries around the world – has soared 50% in the last five years. Worth £4.3 billion per year in export sales, they have driven a reputation for Scotland as a whole; as a home of premium quality products, with a neat marriage of heritage and innovation. It is this reputation forged for Scotland which is now allowing our food producers to take advantage too.

Exports of food products have risen 50% in the last five years and the variety of products being traded is broadening every day.

Businesses in Scotland now export tea to China, sausages to Germany, cheese to France and our salmon is finding admirers amongst the sushi-loving population of Japan.

Trade missions to South America, the Middle East and Far East are yielding new groups of customers for Scottish food and drink, supplementing the strength of our business in Europe and the US. A few years ago, only a handful of Scottish companies would attend HOFEX, the biggest food and drink trade show in Hong Kong. In 2013, 26 companies made the trip as a sign of both growing confidence and enthusiasm to trade globally.

A culture of collaboration is developing too. Scotland has a very large number of small businesses. In fact, over 80% of our food and drink companies employ less than ten people.

However, by collaborating, businesses are achieving economies of scale to move into export markets, whilst still safeguarding and promoting their own individuals brands.

Perhaps most valuable of all is the support structure that has developed around the industry in Scotland; one which must rival any other region of Europe. Scotland Food & Drink was created in 2007, a new industry leadership organisation established to develop a single growth strategy for the industry. That strategy enshrined an ambition to grow turnover in the industry to £12.5 billion over a decade. All the signs are that the target will be broken this year due to the fantastic progress made by individual companies and all those involved in the Scotland Food & Drink partnership who have supported them.

The partnership in Scotland is broad. Through Scotland Food & Drink, all the major trade associations that represent red meat, whisky, dairy, seafood, bakery, agriculture and fishing have all come around the same table. Driven by a collective desire to see our industry grow, they have worked collaboratively. Crucially, the government in Scotland and its myriad of agencies have also been key links in the partnership, aligning their investment alongside the strategy’s main themes. For Scotland, this model was new and untried in 2007, but it has been a roaring success.

Whilst growth has been unprecedented and targets set and surpassed, far from resting on its laurels, the industry is hungry for further success and minds are set on the next phase.

With that in mind, 2014 is looming large. The year will be a historic one for Scotland, as the nation plays host to two of the world’s largest sporting events – the Ryder Cup and Commonwealth Games. We are working hard to showcase our Land of Food & Drink next year, to give the world a taste of Scotland.

It will be hopefully build an even stronger platform for food and drink, one of the stars of the Scottish economy, our biggest employer and, perhaps, our greatest asset. james.withers@scotlandfoodanddrink.org Twitter: @scotfoodjames

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

LIFESTYLE

Chocolate gifts, chocolate demonstrations and a range of fine and speciality chocolates are some of the attractions that will be on offer from Friday 22nd to Sunday 24 November when Perth hosts Scotland’s very first outdoor chocolate festival as part of the City’s Christmas Light Switch On celebrations.

CHOCOLATE COATED CITY OF EVENTS In addition to being an attractive place to live and work, Perth is building an enviable reputation as an events hotspot for Scotland.

Festivals such as Southern Fried, the Scottish Game Fair and the Kilt Run all help turn the spotlight on the area and provide first class entertainment for both locals and visitors.

And the latest tasty addition to the annual programme marks yet another Scottish “first” for the Fair City.

Because, of you like chocolate, you will love the country’s first ever Festival of Chocolate that is coming to Perth in November.

Final preparations are on-going to make it a popular attraction for residents and visitors alike in the run up to Christmas.

Speciality businesses will offer a range of chocolate gifts such as candles or soaps, while others will run interactive workshops, give talks and live demonstrations in chocolateering. Chocolate tastings will also be on offer!

Provost Liz Grant said: “This promises to be a fabulous event that will add sparkle to Perth as we prepare for Christmas. I would encourage anyone who loves chocolate to come along.”

If local chocolate businesses are not yet involved, there is still time. Please contact Leigh Brown, City Centre Manager on 01738 475000.

More information on the Festival will be issued on www.perthcity.co.uk and www.facebook.com/ perthcitycentre as arrangements are finalised.

Salutation Hotel, Perth One of the oldest hotels in Scotland right on your doorstep…

Perfectly blended with all the modern amenities you will need.

• 84 En-Suite Bedrooms • Town Centre location • Recently Refurbished Function Suites MONCRIEFFE SUITE • Up to 350, built in Audio Visual and Data Projection • Air Conditioning, Lighting Controls • Syndicate Room / Bar attached for 50 • Ideal level and disabled access for exhibitions • Dance Floor

• All meeting rooms have FREE WiFi • Flexible room options, menus and pricing ADAM SUITE

• Refurbished in 2013, holds up to 100 • 50 more in attached room with Private Bar

• Dance Floor • Mood and Colour Setting Lighting • Built in Roving PA System

THREE FURTHER MEETING ROOMS Varying sizes for up to 60

Book via the Chamber to receive a 10% discount on all meetings and events.

(T&C’s Appy)

34 South Street, Perth PH2 8PH

01738 630066

salutationevents@strathmorehotels.com www.strathmorehotels.com

Service • Reliability • Quality • Integrity One of Europe’s foremost non-destructive testing organisations.

Inspection Ecosse Limited offer specialised Non Destructive Testing including Radiographic, Ultrasonic, Dye Penetrant and Magnetic Particle Inspections, with fully qualified technicians.

We operate in all industries including: • Oil Refining • Petrochemicals • Engineering • Shipping • Power Supply • Food and Brewing • Non Destructive Testing A vital role in a variety of industrial, commercial and service applications.

Inspection Ecosse Ltd., Unit 1D, Laurieston Industrial Estate, Old Redding Road, Falkirk FK2 9JU www.inspectionecosse.com

Tel: 01324 627 772

Freedom and Success at Kilgraston SUPPORTIVE, ACADEMICALLY successful and consistently in the top three Scottish Schools at Advanced Higher, Kilgraston is a truly thriving community.

Two years ago, Kilgraston in Bridge of Earn, with a balanced mix of day girls and boarders, was UK Independent School of the Year. Judges praised it warmly as “an example to other schools”.

From the 45 leafy acres set amongst rolling hills, to the swimming, hockey and tennis academies, Equestrian Centre (the only school in Scotland with on-campus facilities) and now the current £1m investment in a state-of-the-art Science Centre, Kilgraston facilities look and feel world-class.

Principal Frank Thompson says: “At Kilgraston, small is beautiful.

With small class sizes, we are totally committed to individualised care.

We know every one of our 340 girls extremely well. Staff know who needs a little extra help or who needs to be stretched a little further.”

Kilgraston is part of the Sacred Heart network of schools and welcomes girls of all faiths. It has four sections: Nursery (ages 2½ to 5), Preparatory (ages 5–13), Senior School (ages 13–16) and Sixth

Form. Boarders love being here, this is clearly evident thanks to a warm and supportive atmosphere - Kilgraston girls are not only taken care of, they learn to take care of themselves and each other.

Dr Leonard Sax, a world-renowned expert on the benefits of single sex education, held a seminar at Kilgraston last month and told parents: “Girls at single-sex schools are more likely to study computer science, physics, engineering and technology and participate in competitive sports than are girls in co-educational schools.

“That’s because at the co-educational school, the focus is on how you look. But at the single sex school, the focus is more on who you are. The best possible thing you can do to help your daughter is to get her into a girls’ school.” www.kilgraston.com To visit Kilgraston, please call (01738) 812257. Tours of the school are available year-round.

EVENTS 2013 OCTOBER Tuesday 8th

Networking Breakfast

7.30am - 8.45am

Perth Theatre

Perth

Wednesday 9th

1-2-1 Meet the Buyer Surgery with Perth & Kinross Council

10.30am - 3.30pm

Saltire House

Perth

Thursday 10th

Evening Explorer visit to SCAA

Evening

Scone

Perth

Monday 21st

Bank of England Polymer Notes Consultation

Evening

TBC

Perth

Thursday 7th

Management Today - training from Rowan Consultancy 1 of 2

9.30am - 3.30pm

Rowan Consultancy

Perth

Tuesday 12th

Business Breakfast with Staff Development Workshops

8.00am -11.30am

McDiarmid Park

Perth

Friday 22nd

Annual Dinner and Business Star Awards

Evening event

Crieff Hydro Hotel

Crieff

NOVEMBER

DECEMBER Thursday 5th

Management Today - training from 9.30am - 3.30pm Rowan Consultancy 2 of 2

Rowan Consultancy

Perth

Thursday 12th

Festive Evening Event

Fire Surround Centre

Perth

5.30pm - 7.00pm

DATES FOR YOUR DIARY 2013 Wed 15th

Business Breakfast @ The Opening 8.30am - 10.00am of the Tay Salmon Season

Hilton Dunkeld House

Dunkeld

Tues 21st

Tourism Lunch

Perth Concert Hall

Perth

12.00noon - 2.00pm

PERTH & KINROSS BUSINESS ENTERPRISE MONTH OCTOBER Monday 28th

Site Visit to Binn Farm

1 x morning, 1 x Binn Eco Farm, Glenfarg afternoon

Perth

Tuesday 29th

Business Start Up Workshops

1.30pm - 4.30pm

Pitlochry Learning Centre

Pitlochry

Wednesday 30th

Growing Business Online Marketing Workshop

1.30pm - 4.30pm

Kinross Learning Centre

Kinross

Thursday 31st

Growing Business Advertising & Promotion Workshop

1.30pm - 4.30pm

Blairgowrie Learning Centre

Blairgowrie

Friday 1st

Business Start Up Workshops

1.30pm - 4.30pm

Crieff Learning Centre

Crieff

Mon 4th

Site Visit to Highland Spring

Morning

Blackford

Perth

Tues 5th

Site Visit to Highland Spring

Morning

Blackford

Perth

Wed 6th

Business Excellence Event

9.00am - 3.00pm

Perth Concert Hall

Perth

Friday 8th

Sustainability Day

9.30am - 4.00pm

Blue Sky Experiences

Methven

Mon 11th

Inspiring Enterprise Conference

9.00am - 3.00pm

Perth Concert Hall

Perth

Tuesday 12th

Business Breakfast with Staff Development Workshops

8.00am -11.30am

McDiarmid Park

Perth

Tuesday 12th

1-2-1 Social Media Surgeries

5.00pm - 9.00pm

Perth College UHI

Perth

Wed 13th

Invest in Perth Day

TBC

TBC

Perth

Thurs 14th

1-2-1 Social Media Surgeries

5.00pm - 9.00pm

Perth College UHI

Perth

Friday 15th

Start Up Social Media Awareness Workshop & 1-2-1

9.30am - 4.30pm

Saltire House

Perth

Mon 18th

Seminar - Alternative Ways to Finance your Business

9.30am - 4.00pm

Birnam Arts & Conference Centre

Birnam

Tues 19th

Innovation Surgery with Interface

9.30am - 12.30pm

Saltire House

Perth

Thurs 21st

Employee Recruitment & Support Day

2.00pm - 5.30pm

Perth College UHI

Perth

Wed 20th

Meet the Buyer Event

10.00am - 4.00pm

King James VI Business Centre

Perth

NOVEMBER

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THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

MEMBERSHIP BENEFITS

T

he Chamber is an independent, voluntary, non-profit making, non-political business organisation dedicated to the furtherance of members’ interests. It is the largest private sector business support organisation in Britain.

The Perthshire Chamber of Commerce has a voluntary Board of Directors from all over Perthshire and a wide range of business sectors.

rship Membe s Benefit

Perthshire Chamber has two paid full-time members of staff: Chief Executive, Vicki Unite, and Office Support & Events Co-ordinator Karen Wright, based at the Chamber’s office at the Perth Business Centre, Saltire House, 3 Whitefriars Crescent, Perth, PH2 0PA.

CHAMBER SERVICES CHAMBER HR The Chamber HR service provides businesses with access to professional HR advice and a raft of documentation including contracts and staff handbooks

CHAMBER TRAINING COURSES Chamber members can take advantage of great rates through the Chamber’s exclusive training opportunities.

SCOTTISH CHAMBERS FOREIGN EXCHANGE Scottish Chambers FX has direct access to the wholesale currency markets and is able to pass on the resultant savings to members. SCFX charges no fees for transactions in excess of £5K and doesn’t charge commission.

CHAMBER LEGAL EXPENSES AND 24 HOUR LEGAL HELPLINE Safeguard your business against the unexpected costs of professional legal services and get legal cover of up to £670,000 as well as access to a 24/7 helpline.

CHAMBER MERCHANT SERVICES Process debit and credit card payments with discounted transaction fees, reduced terminal hire costs and no service fees.

JUMPSTART AT THE CHAMBERS Jumpstart offer Chamber members a helping hand in securing R&D tax credits. From April 2012, companies have been able to deduct up to 225% of qualifying expenditure when calculating their profit for tax purposes. What’s more, they can claim R&D tax relief on expenditure that’s up to three years old.

CHAMBER HEALTHCARE Help to reduce sickness absence and improve staff motivation with a choice of two great schemes.

CHAMBER ROADSIDE ASSISTANCE Receive up to 61% on the cost of breakdown cover (for members of participating accredited Chambers only).

CHAMBER EVENTS Events include: Regular lunch and early evening events, monthly networking breakfasts, annual golf day and annual Business Star Awards. Plus many more including procurement and training events.

CHAMBER FINANCE In partnership with RBS / NatWest we are able to offer 3 years free business banking for start ups, one year free business banking for those that switch accounts, discounted rates with RBS Invoice Finance.

REPRESENTATION The Chamber is represented on a variety of organisations and committees. It has regular meetings with the Council, local MPs, MSPs and MEPs. The Chamber is in a stronger negotiating position than individual members and uses its bargaining power for the benefit of members. PCC is affiliated to British and Scottish Chambers of Commerce and through the latter’s Council ensures that Perth & Kinross issues get heard at national level.

BUSINESS MENTORING Business Mentoring is a free service for Chamber members to link those looking for a mentor with those wishing to support new, local businesses and use their extensive business experience by mentoring another.

How much is Chamber membership worth now?

ANNUAL SUBSCRIPTIONS - FROM APRIL 2013 CATEGORY

SIZE OF BUSINESS

RATE

BAND A BAND B BAND C BAND D BAND E BAND F BAND G

1-5 EMPLOYEES 6-10 EMPLOYEES 11-25 EMPLOYEES 26-50 EMPLOYEES 51-100 EMPLOYEES 101-250 EMPLOYEES OVER 250 EMPLOYEES

£ 139 £ 165 £ 207 £ 260 £ 384 £ 480 £ 526

VAT

TOTAL INC VAT £ 27.80 £ 166.80 £ 33.00 £ 198.00 £ 41.40 £ 248.40 £ 52.00 £ 312.00 £ 76.80 £ 460.80 £ 96.00 £ 576.00 £ 105.20 £ 631.20

Contact the Chamber office on 01738 448325 or email info@perthshirechamber.co.uk for further details on any of the above or refer to the website www.perthshirechamber.co.uk 45

THE PERTHSHIRE CHAMBER OF COMMERCE BUSINESS MAGAZINE • AUTUMN 2013 www.perthshirechamber.co.uk

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