Forth Valley InCommerce - Issue 5

INcommerce

YO UR FR EE CO PY

THE FORTH VALLEY CHAMBER OF COMMERCE BUSINESS MAGAZINE

ISSUE 5 • WINTER 2013

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Economist Justin Urquhart Stewart comments inside on page 8

www.forthvalleychamber.co.uk

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s I write this in midNovember, we (the business community) are beginning to settle down again after the issues at INEOS, well documented in the National Media. Being the most connected and influential business membership organisation in Scotland, we were in a position to voice our concerns for our members and SMEs in the area, and we have been heartened by the positive response from senior politicians of all parties. We will continue to develop these political relationships in which we can represent our members’ interests.

The situation, as we all know has now been resolved but it was a wake up call for all SMEs caught up in the supply chain. So before we forget just how devastating this could have been for a number of businesses, now is the time to be looking at your business, your clients, your marketing and your contingency plans should an emergency situation arise in the future. As we go into winter what contingency plans do you have to cope with emergencies which could stop you trading? We will be setting up a member to member contingency help and support register, and you can learn more on how to get involved on page 4.

Other news is that the Graduate Recruitment Incentive 2013/2014 has now been officially launched. This initiative seeks to create 270 new, permanent jobs for small to medium sized businesses. If you are interested in learning more please register your interest at www.graduateincentive.co.uk or drop us an email at info@forthvalleychamber.co.uk This is your Chamber and we are all keen to hear from our members.

Therefore, please feel free to contact me or any member of the Chamber team with your feedback or ideas. We would love to hear from you.

I am sure you will enjoy this issue and look forward to meeting you at one of the events, and remember to enter the Business Awards. As they say “you have to be in it to win it!” – Good Luck!

Contents Let's lead a business revolution

4-5

Here comes Christmas

6

Joining the dots

8-9

Happy New Chinese Year

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A new venue for a new way of working

10

Apprentice of the year has a clear vision of success

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What can you do to look after your most important asset 12 Chamber news round up

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Partnership introduces pupils to college courses

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Trio triumph at The Prince’s Trust Awards

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The Forth Valley Chamber Business Awards

22-25

Let them eat (cheese) cake!

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Business continuity

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Nowhere to hide

30-31

Relationship marketing

33

Events Diary

36

New Members' Profile

38-39

Members' Register

40-42

Forth Valley Chamber of Commerce, Falkirk Stadium, 4 Stadium Way, Falkirk FK2 9EE. Tel: 01324 665500, www.forthvalleychamber.co.uk InCommerce is published by D-Tech 20 East Argyle Street, Helensburgh, G84 7RR. T: 01436 678808 / 671133.

E: info@dtechuk.com. W: www.dtechuk.com.

Edited by Michelle McKearnon, Forth Valley Chamber of Commerce, The Falkirk Stadium, 4 Stadium Way, Falkirk, FK2 9EE T: 01324 66 55 00 F: 01324 61 76 37 E: michelle@forthvalleychamber.co.uk W: www.forthvalleychamber.co.uk InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication.

The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of D-Tech.

FORTH VALLEY • WINTER 2013

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BUSINESS NEWS

Let’s lead a business revolution Scotland’s champion of ambition Thinktastic’s Mike Stevenson speaks of bigger things to come

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celand’s new national constitution crowd sourced from more than half the electorate, a billboard in Peru that converts moisture from the atmosphere into fresh drinking water, a Japanese seafood restaurant that fines customers who don’t finish their fish and donates the proceeds to the local fisherman’s fund. We are in the midst of a seismic change that will revolutionise how we think, live and work. Get it right and we leave this world in better condition. My mission is to ensure Scotland steps up and leads in this bright new future.

Achievable? Yes. But first, we have to rid ourselves of a national tendency to ‘not get above ourselves’.

We need new levels of ambition and a readiness to smash past the ‘aye been’ mentality. It’s time to tear up the rulebooks and think big and bold.

History is on our side. In the mid 18th century Scotland was a hothouse of world-changing ideas and philosophies, prompting Voltaire, the French philosopher to say: “The world looks to you for all its ideas on civilisation.” Now, Scotland is on the move again. Inward Investment up by 16% - reaching levels higher than anywhere in the UK outside London, business start-ups rising and young entrepreneurs more ubiquitous than at any time in the past.

Great news. But we need to raise our sights higher and widen our scope. Exporting should be a natural progression in many more of our business plans. Government support is there but the confidence isn’t. Brand Scotland has, it seems, more cachet globally than here.

Our inability to speak in foreign tongues is a clear barrier. That’s why I would like every business to put languages in their talent development plans? We must broaden skills, raise horizons and release the curiosity and creativity of all our people.

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BUSINESS NEWS

What we are witnessing around us is change that’ll dwarf the Industrial Revolution in its scale and pace. We are fortunate to have an emerging generation at ease with the advance of digitalisation and ready to challenge the business as usual culture.

Shouldn’t we give them the opportunity and space to help reshape our business cultures and use their fresh perspective and skills to advance what we do? Digitalisation offers unprecedented access to a global market and free rein to spread ideas, create international collaborations and garner our collective ambition to make the world a better place.

Consumer values are shifting fast and companies that genuinely position people and planet alongside profit will find a magnetic appeal. Others will be quickly found out. I believe Scotland has traditionally put honesty, humility, openness and a concern for the wider community at the heart of its business ethos. From Andrew Carnegie to Tom Hunter the notion of using capital gains to improve the human condition is in our DNA. Our mindset must be of a future that offers more to gain than lose.

Opportunities abound and when we take the time and space to see them our energy levels rise and a host of new possibilities emerge from the mist.

I speak all over Scotland on the future and eyes consistently light up when I talk of the possibilities ahead. When we release people’s creative energies, encourage them to lead wherever they sit in the hierarchy and allow them to make mistakes we unleash a rich seam of talent. I am confident that Scotland is on the cusp of something great. The big question today is not ‘yes’ or ‘no’ to independence – that comes next autumn. It is this. Can Scotland lead on ideas to make the world a better place? I believe we can. It’s time to rekindle our passion around that aspiration.

Mike Stevenson

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BUSINESS SUPPORT

Here comes

Christmas...

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t last, ‘tis the season for your television screen to become one never-ending advertisement for toys and sherry, interwoven with previews of blockbuster movies.

Actually, you do not have to look too hard to find something else advertised constantly: summer holidays. Yes, it is time to start planning for 2014.

Begin now. When you have finished reading this, make a start on your New Year’s Resolutions for 2014. It is traditional to make solemn vows about health and fitness, but plotting a list of good intentions need not be all about cutting down on

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things you enjoy. Start with something easy, but bringing long-term benefits.

Make a New Year’s Resolution to ensure that you are not paying too much for your fuel. Ensure that you never pay increasingly rising pump prices, by using a fuel card for all your diesel & petrol purchases. Bearing in mind that there are a lot of fuel cards out there and they are not all the same, decide to find the best one for you and your business by checking everything available on the market today.

Sounds like a lot of effort, without knowing what the returns might be? Wrong.

This is why we have The Fuelcard People as a strategic partner. They understand the market inside-out and, having an unbeatable range of fuel cards, can be

FORTH VALLEY • WINTER 2013

completely impartial. Call them on 0844 870 9736. They will ask a few questions about your requirements, and compare the market for you. The whole process takes just a couple of minutes. You should then be looking at saving up to 5p per litre on for diesel, petrol or both. That’s just the saving on national average pump prices, so it would be a saving of 10p per litre or more on motorway refuelling.

Why should you leave this until New Year to resolve? Good question. Why not do it right now? Contact The Fuelcard People right now on 0844 870 9736, or visit www.scottishchambers-fuelsavings.co.uk/ forthvalley and start to make 2014 look a little better.

FESTIVE PARTY NIGHTS TOUCH OF TARTAN CHRISTMAS PARTY NIGHT 30th November @ 7pm - £35.00 or £80.00 based on two sharing.

DISCO DECADES PARTY NIGHT 7th & 14th December @ 7pm - £35.00 or £85.00 with overnight stay based on two sharing.

T H E W I D E S T C H O I C E I N T H E H E A RT O F S C OT L A N D

BOOGIE MACDONALD INCHYRA HOTEL & S P A NIGHTS 13th December @ 7pm - £35.00 or £80.00 based on two sharing.

Exclusive special price offer’s for a minimum group of 50.

MACDONALD FOREST HILLS HOTEL & SPA DO A DO U B L E TA K E For every meeting, conference or business event booked, the organiser will receive a free* double room with breakfast to use at their leisure!

Are you planning a large conference? Look no further - Macdonald Inchyra Hotel & Spa is committed to deliver outstanding service for you and your delegates.

CHRISTMAS DAY LUNCH

Valid with any event over

£1,500 Quote IC4

The captivating setting of*Minimum ourbooking lovely country retreat value of £1,500 applies, valid on new meeting or conference bookings confirmed by 31st January 2014 and taking place until 31st March 2014. hotel creates the perfect tranquil backdrop for a Christmas lunch you will relish.

SCOT T I S H S T E A K C LU B

You’ll want time just The toScottish relaxSteak and the Clubenjoy serves only the finest and freshest dishes within contemporary restaurant exceptional surroundings over a welcome glass of and bar surroundings.

We guarantee that the 28 day aged Aberdeen Angus beef and bubbly.

fresh wild fish, cooked on our Josper Grill, will be the best you haveyour tasted.table Presentin thisthe voucher to enjoy two fabulous courses to elegant and receive either a starter or dessert FREE*!

Receive one course

FREE*!

With two courses

ordered.

Then you’ll be ushered Garden Restaurant to be*Onedelighted delectable main meal and either a by starter a or dessert must be ordered to receive the third course free, offer expires 31st March 2014. This voucher must be presented whilst ordering three course Christmas Day lunch cooked specially for you - and you’ll dine in style, cosseted by our expert Mstaff.

O R E T H A N J U S T A H E A LT H C LU B

Begin your day of business or leisure with a trip to our

Between 1.30pm & 3.30pm Health Club at Macdonald Inchyra Hotel & Spa. £55.00Our perHealth adultClub has now been refurbished so you can reawaken your energies by working out in our fantastic new gym or relaxing £24.50 per child in13ouryears and under pool, thermal suite and spa.

Recent £2.3m • Technogym £19.50 per child •11 years andinvestment under • Rasul Mud Therapy Room • Rock sauna, ice fountain, massage shower

£50 joining fee PLUS get you your first month

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Quote IC5

• Eight treatment rooms • Tea House café

*Only valid on new memberships, minimum contract length applies, offer expires 31st March 2014.

Further terms and conditions may apply to all offers, please enquire when booking.

A A H O T E L G R O U P O F T H E Y E A R 2 0 13 – 2 0 14 To book or speak to us about any of these offers visit To book or speak to us about any of these offers visit www.MacdonaldHotels.co.uk/Inchyra or call 0844 879 9044 www.MacdonaldHotels.co.uk/our-hotels/macdonald-forest-hills-hotel-spa/ or call 0844 879 9057 Macdonald Inchyra & Spa,&Grange Road, Polmont, FK2 Aberfoyle, 0YB Macdonald Forest Hotel Hills Hotel Spa, Kinlochard, The Falkirk, Trossachs, Stirlingshire, FK8 3TL *Terms and conditions apply to all offers, please enquire when booking.

BUSINESS NEWS

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Justin Urquhart-Stewart, co-founder and director of Seven Investment Management, is a familiar commentator on national television and writes regularly for The Guardian.

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t’s either a feast or a famine, or boom and bust. The British media seem almost incapable of applying the term reasonable to just about anything – and especially the economy.

The truth is though that following the financial and economic explosion of just five years ago, the global economy has in fact been healing. We can now see that, although there have been some awful economic stories emanating from many of the world’s mature economies, we have started to see some signs of improvement even in some of the darkest corners of the Eurozone.

It was the Chancellor, Lord Lamont, who highlighted the term of “green shoots” of economic recovery, although in his case many of these turned out to be more like advanced mould. This time though if we carefully join the dots of all the key indicators and detailed surveys from the more respected economic and industry bodies, then we can definitely see a trend of improvement.

Despite many commentators carping doom last year, global growth was around 3%, which although not seeming especially significant, is in fact the long term running average. This year it will be higher. Given how close we were to a financial meltdown just a few years ago, this is actually quite impressive.

The key question though is what happens next?

Firstly we must remember that the economy always has and will operate in a cycle. It can be longer or shorter but still

BUSINESS NEWS a cycle. This last cyclical boom was longer than usual and thus the pain of the bust was also deeper and more painful. However like any cycle, it will, and has eventually turned. Whether any of our politicians have done much to help this is a moot point though and suitable for some animated discussion over a drink one night.

However in this recovery we have had one major issue of stimulation, and that has been Quantitative Easing (QE). Love it or loath it (as of course all good savers will appreciate) QE has pumped money into the system and has ensured that the money supply didn’t just drain into the sand. Whether this has been the saviour of the economy remains to be seen but it certainly provided cheap money to the UK and US (and more recently Japanese) economies which benefitted equity markets both domestically and elsewhere around the world.

The trouble is then having provided this financial “stimulant” of choice, how do you start to withdraw such a support and remove dependency without causing a setback in confidence and growth?

Mr Bernanke will be aware of what the US administration did in 1936 when putting up interest rates too early promptly pushed the economy back into recession again. So wise central bankers will tread carefully, and talk softly to nurture the markets into having the confidence that the recovery will be maintained.

To look at the health of the corporate, the impression certainly seems quite positive, with good cash reserves and some quite positive forecasts. The next stage, which we are starting to see now, is the move of those corporates to start spending their cash reserves on deals and investment.

More mergers and acquisitions are likely to be on the cards and that will be a positive sign.

However we should watch for the clouds and danger and these could come from unquantifiable geo-political issues, but I would urge care to watch for the change in the cost of money as rates rise. This will be the acid test of the strength of the recovery especially around the financing for consumers with their mortgages and other personal debts.

However where we have been, the skies are looking considerably brighter, and to expect to find an economic sky without clouds would be as likely as a sea without waves.

A unique Forth Valley event with Justin Urquhart Stewart in February 2014

Happy New Chinese Year

– welcome to the Year of the Horse!

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he question is though, will it be a wooden horse (with some vengeful Greeks coming out of it) or a racing horse reflecting our recovering economy?

How do you develop the next stage of the Scottish and global economy & how best can we all benefit from it? Where are the risks and how can we avoid them?

We are delighted to be considering the answers to the questions above in an exclusive event with Justin Urquhart Stewart, who will be giving his personal analysis on the future of the Scottish economy.

Taking place in the stunning surroundings of the Argyll and Sutherland Highlanders Museum within Stirling Castle, this event is a not-to-be missed opportunity to hear one of the UK’s foremost economic commentators, and to put your questions directly to him.

A light buffet will be served and there will be the opportunity to tour the museum after the presentation.

Places will be in high demand so will be limited to two per company. Please visit our website www.forthvalleychamber.co.uk to reserve a place.

The Museum of the Argyll and Sutherland Highlanders, Stirling Castle.

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MEMBER NEWS

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A new venue for a new way of working

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ompanies are experiencing a new way of working and renting the exact space they need following the opening of the £2 million Falkirk Business Hub. A four-storey, 27,000 square-foot, fully-managed business centre community, The Hub offers a completely fresh take on the traditional business centre model with its range of flexible business space on short and long-term leases, backed by a host of ‘in-house’ support services for fledgling and established businesses.

The Hub’s co-working suite is a key feature for tenants – from ‘external’ companies to new-starts, or those based in the serviced offices. Mentoring, advice and facilities tailored to support businesses, regardless of size, are all in the lease package offered.

As well as advice for start-ups, there will be a Wellness Centre where gym classes, physio services, medical and dietary support, plus traditional and complimentary therapies, will be available.

Specialist events aimed at promoting professional and personal development are set to enhance the new-style, overall way of working.

The Hub’s facilities, which are available to the general public as well as those leasing space, will include meeting rooms and a “coworkers lounge” while Jacks’ Coffee House is due to open in November.

Even the way space is leased represents a different way of thinking for a business centre as tenants are offered

an “easy in, easy out” model of simplified agreements to suit individual requirements.

Bellair (Scotland) Ltd's Managing Director, Alistair Campbell, the man behind it all, said the aim of The Falkirk Business Hub was to be what other business centres are not by helping tenants focus, for example, on their core operations, rather than be distracted by things that don’t come naturally such as accountancy or back office services, which The Hub can supply.

“This is a contemporary business environment for small to large businesses as well as home workers looking for a desk for a couple of hours or days,” said Alistair, who has been involved in property development and investment projects over the past 35 years, particularly within the Grangemouth/ Falkirk area.

“The 50, fully-serviced offices, of varying sizes, are available to let on short term licences or longer leases – totally flexible as to what the tenant wants.

“Unlike conventional business centres we will be providing facilities and services to support networking. There is also the potential for co-working in an atmosphere where small businesses will not only locate but also meet to operate, to be creative and to grow.

“We are very much at the forefront when it comes to using private funding in the urban regeneration mix, a factor that’s been highlighted and discussed in two interesting, major public reports recently.

“Diversity and individual thinking can help change the face of our town centres, to get rid of the beleaguered clouds hanging over them. The Hub, I think, is a strong example.”

LONG TERM LEASE

The Falkirk Business Hub marks the regeneration of Grahame House in Vicar Street, which has been a tax centre, and General Post Office in the past.

Twelve first floor offices are currently occupied – tenants include investment managers, solicitors, a printing company, a telecoms company, a beautician, a translation company and Falkirk District Council’s Townscape Heritage Initiative project office.

Spanish language evening classes are running on Wednesday evenings and work has started fitting out offices on the second floor with the first tenants due to move in on January 6, 2014.

The Hub is only a few minutes’ walk from the town’s mainline railway station and is within easy walking distance of the Bus Station. Extensive public parking is available immediately opposite with longer term parking available close-by.

www.bellair.co.uk

Alistair Campbell

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IN-HOUSE SUPPORT SERVICES

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CO-WORKING SPACE

COFFEE HOUSE

SHORT TERM LEASE

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MEMBER NEWS

Apprentice of the year has a clear vision of success

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mart Specs, Alloa, owner Anne-Marie Macklin is delighted to announce that Trainee Manager Kellyann Cameron has been awarded “Apprentice of the Year 2013”

by Muir Slicer Associates Ltd, one of Glasgow’s foremost training and development companies.

This is in recognition of the hard work Kellyann has put into studying for a City & Guilds qualification in Level 3 Retail Management. This apprenticeship should have taken 9 months but Kellyann managed to work through the course in only 10 weeks.

Kellyann said "I have worked at Smart Specs for just over a year and feel that I have achieved so much in a short period of time. I have already become Trainee Manager and look forward to my career growing with Smart Specs.”

Kellyann pictured with Alan Muir of Muir Slicer, Peter Russian, Chief Executive of Investors in People and Angela Constance MSP, Minister for Youth Employment.

Kellyann was also nominated as “Young Achiever of the Year 2013” with the Scottish Training Federation, and is one

of only 3 finalists from all over Scotland who attended an award ceremony at Crieff Hydro, where she came in runner up.

What can you do to look after your most important asset (that's you by the way)?

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on't like the current buzz word/term mindfulness? Then just be present, be right here, right now. Experience it, then call it what you like.

Twenty million things on your to do list and all of them clamouring for attention in your head? Aches and pains from hunching over a desk? Is it even 11am?

How about doing something about that - right here, right now?

You've read this far so you may as well prop this page up so you can see it in front of you, or have the PC screen facing you.

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Sit on a chair, feet flat on the floor, spine straight.

Allow your shoulders to soften.

Bring your awareness to your breath. Where do you feel it most?

At your nostrils? Do you feel the cool air as you breathe in and the warmth of the air as you breathe out?

Do you feel your breath more easily at your chest, as it rises with the in-breath and falls with the out-breath?

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Perhaps the sensations of the breath at your abdomen are the most prominent for you, feeling your abdomen gently expand as you breathe in and soften as you breathe out.

You may feel your whole body breathing.

Wherever the sensation of the breath is strongest for you allow that to be your anchor for a few moments.

Your mind will inevitably wander and that’s okay. Just gently notice it and come back to your anchor, your breath.

Close your eyes for a few moments and try it.

You have just created some space in your day — and in your mind. Enjoy.

T H E W I D E S T C H O I C E I N T H E H E A RT O F S C OT L A N D

M A C D O N A L D I N C H Y R A H OT E L & S PA

DO A DO U B L E TA K E For every meeting, conference or business event booked, the organiser will receive a free* double room with breakfast to use at their leisure!

Are you planning a large conference? Look no further - Macdonald Inchyra Hotel & Spa is committed to deliver outstanding service for you and your delegates.

Valid with any event over

£1,500 Quote IC4

*Minimum booking value of £1,500 applies, valid on new meeting or conference bookings confirmed by 31st January 2014 and taking place until 31st March 2014.

SCOT T I S H S T E A K C LU B The Scottish Steak Club serves only the finest and freshest dishes within contemporary restaurant and bar surroundings.

We guarantee that the 28 day aged Aberdeen Angus beef and fresh wild fish, cooked on our Josper Grill, will be the best you have tasted. Present this voucher to enjoy two fabulous courses and receive either a starter or dessert FREE*!

Receive one course

FREE*!

With two courses ordered.

*One main meal and either a starter or dessert must be ordered to receive the third course free, offer expires 31st March 2014. This voucher must be presented whilst ordering

M O R E T H A N J U S T A H E A LT H C LU B Begin your day of business or leisure with a trip to our £50 joining fee PLUS get you your first month Health Club at Macdonald Inchyra Hotel & Spa. Our Health Club has now been refurbished so you can reawaken * your energies by working out in our fantastic new gym or relaxing in our pool, thermal suite and spa.

Quote IC5 • Recent £2.3m investment • Technogym • Rasul Mud Therapy Room • Eight treatment rooms • Rock sauna, ice fountain, massage shower • Tea House café

FREE !

*Only valid on new memberships, minimum contract length applies, offer expires 31st March 2014.

Further terms and conditions may apply to all offers, please enquire when booking.

A A H O T E L G R O U P O F T H E Y E A R 2 0 13 – 2 0 14 To book or speak to us about any of these offers visit www.MacdonaldHotels.co.uk/Inchyra or call 0844 879 9044 Macdonald Inchyra Hotel & Spa, Grange Road, Polmont, Falkirk, FK2 0YB *Terms and conditions apply to all offers, please enquire when booking.

CHAMBER NEWS

Chamber News Round Up

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elcome to our news round-up, summarising some of the highlights of the last few months and looking ahead to the winter programme.

Membership It is membership renewal time for many of our founder members and we are delighted and humbled at the numbers re-joining the Chamber for their second year, as well as welcoming so many new members. Your support is much appreciated and valued by us. We are taking on board all of your comments as to how you want to see us developing as we continue to grow our membership across the Forth Valley, and we will have some announcements to make over the coming months about exciting new initiatives.

Business Awards It is full steam ahead for the inaugural Forth Valley Chamber Business Awards, and you can read all about them on pages 22-25. The interest in the awards has been amazing and we must say a huge thank

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you to all of our sponsors and supporters who have committed themselves to making it a night to remember on March 13th.

We have decided to extend the period for applications to the awards until the end of November to allow you more time to pull together the perfect entry form.

Don’t leave it to the last minute though – application forms can be found at www. forthvalleychamber.co.uk/businessawards.

New products/Services We were the first Chamber in Scotland to offer members the new Chamber Fuel Card which provides discounted petrol and diesel, delivering huge savings to our businesses.

There is more information on the Fuel Card on page 6 or contact any of the team for more information on this great deal.

The popular Graduate Recruitment Incentive Scheme is now being offered again by certain Chambers, and we are pleased to be one of the Chambers selected to deliver this programme. If you are an SME looking to recruit a graduate, there is financial assistance available as well as business support. Visit www.graduateincentive.co.uk for more details.

FORTH VALLEY • WINTER 2013

Events We are working up our winter programme of events to try and satisfy everyone’s requirements re time, venue and content. An impossible task but we’ll give it a go!

One not to be missed event will be happening on February 18th when we are thrilled to be hosting a unique lunchtime session with stockbroker Justin Urquhart Stewart of 7IM. Justin is probably the most recognisable and trusted television and media correspondent on the national and international economy, and he will be speaking in Stirling exclusively to Forth Valley Chamber members. More details to come, but mark the date in your diaries now.

Read Justin’s article on page 8.

If you have any thoughts about the type of events you would like us to deliver, then please contact Michelle on michelle@forthvalleychamber.co.uk and we will do the best we can to oblige!

MEMBER NEWS

Partnership introduces pupils to college courses

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n innovative new programme to encourage young people to experience first-hand the skills they might need for the world of work and an opportunity to consider applying to college once they leave school, has been officially launched.

The School-College Opportunities to Succeed (SCOTS) Programme is a partnership between Falkirk Council and Forth Valley College.

Young people will experience eight different subjects including construction; hair and beauty; engineering; business; care; fitness, health and exercise; creative industries and science. There will be an opportunity to focus on a specific area in the last eight weeks of the programme and pupils will also be able to work towards an Employability Award throughout the course.

Within schools, the young people involved will work with teachers to improve their skills for learning, skills for work and skills for life. They will develop employability skills such as researching for jobs, creating a CV, preparing for interviews and also learn more about the “taster” courses and careers linked to the programmes they

are undertaking within Forth Valley College. They will also have an opportunity to gain an experience of the workplace to further develop their understanding of the working environment.

Forth Valley College Principal Dr Ken Thomson, said: “This is an excellent and innovative programme designed to provide a really meaningful life experience for Falkirk’s young people.

“The programme not only supports pupils in their career development, but also raises awareness for parents and teachers on the role of the College in developing employability skills and skills for work.”

The main aim of the programme is to help pupils find out more about the different types of courses available at college and the employment opportunities and progression routes they can lead to. It may also encourage young people to think about a career path they hadn’t considered previously and can help make transition easier upon leaving school.

Upon completion of the programme, pupils will be encouraged and supported to either apply for the Skills for Work programme if they remain at school or alternatively a full-time college course.

FORTH VALLEY • WINTER 2013

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LCM Environmental Consultants Limited Consultants & Practitioners in Environmental Health

Quality service driven by passion for the individual At LCM we pride ourselves in providing the best solution for each individual business whether it be large or small. It is about the person, business or venture.

We will tailor our service to your needs.

Protecting, Improving & Educating

LCM Environmental Consultants Ltd Tel: 01324 811664 www.consultantsatlcm.com Email: info@consultantsatlcm.com 3 Foxdale Drive, Bonnybridge, Falkirk, Stirlingshire FK4 2FE

EMPLOYERS HELP TOWARDS DELIVERING THE FUTURE RESERVE FORCES

by HRFCA chief executive, AK Miller

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n 3rd July the Secretary of State for Defence, Philip Hammond transferable skills – in particular with the Services contributing towards a MP, launched the Future Reserves 2020 White Paper. This laid out Reservist’s personal development in areas such as leadership, motivation the Government’s intent for the future Reserve Forces to form a fully and commitment. integrated part of the UK’s Defence capability. A vigorous partnership with Building an enduring relationship with employers is seen as key. employers is seen as key to achieving a balanced and flexible relationship Regional engagement will be led by the Reserve Forces and Cadet’s together with delivering mutual benefits.

Associations on behalf of Defence, with engagement priorities set by the Defence’s requirement will be 0.15 per cent of the working population, Armed Services. The SaBRE campaign with its website and helpline will so the burden on employers is expected to be manageable. The Defence continue to provide advice and support. A new National Relationship intent is to improve the utility of the Reserves as part of the UK’s defence Management Scheme is being developed to handle the national level capability; they will be better trained engagement with the focus on and equipped, and have a higher employer organisations and major expectation of deployment across employers in the private and public a wider spectrum of operations. sectors.

However, this is not expected to Whilst providing direct support result in higher levels of mobilisation to Reserves is of paramount and in the majority of cases there importance, the longer term intent will be substantially longer warning is to develop the wider relationship * Reservists to be trained in Employer Relationships times given to employers of their that Defence has with all employers, * All reservists to declare Reserve Service to their employer reservist’s training and operational whether that be to assist the * Anti-Disadvantage data capture of Reservists who feel commitments. transition of Regular personnel to discriminated against due to their Reserve Service can register The White Paper addresses the civilian workplace, meeting the on Anti-Disadvantage on SaBRE website – no legislation at this key issues raised by employers in defence industrial requirement, or stage the earlier consultation exercise the promotion of Service Cadets to * Civilian accreditation of Reservist training – implemented in and delivers some substantial employers. Over the next five years 2014 benefits for employers that include the delivery of this new Reserve * Employer financial awards (Defence Reform Bill 2013) will an improved financial package.

Force will make a key contribution augment current awards that can be claimed from 1st April Several areas of work are still under to Britain’s future security and the 2014 development. Emphasis will be contribution made by employers is * SMEs to receive £500 per month for each reservist mobilised placed on communications with seen as a vital element to this. * Application by employers for financial awards simplified employers, bringing employers * Employer Recognition Scheme enhanced – anonymity if into a closer partnership with the required Services. Both will gain benefit from * Reservists exempt from two-year qualifier for application to Employment Tribunal * Corporate Covenant – sets out behaviour required of both Defence and employers * National Relationship Management Scheme to be developed to enable coherent engagement with employer organisations, trade bodies and large employers (RFCAs replicate at regional level) * Work with employer bodies and education sector to develop opportunities for reservists HRFCA chief executive, AK Miller

EMPLOYER/EMPLOYEE (RESERVIST) MEASURES BEING IMPLEMENTED

BUSINESS NEWS

Trio triumph at The Prince’s Trust Youth Business Scotland Awards

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trio of young people have been recognised for their achievements in business after receiving prizes at the Forth Valley Final of The Prince’s Trust Youth Business Scotland Awards 2013.

Brothers Aoron (22) and Aidan (20) Campbell from Stirling won top place in the Regional Final and Kirsty Hamilton (21) of Balfron won a well deserved runner-up prize. Both businesses received their prize cheques and certificates at a ceremony in the Enterprise Zone at the University of Stirling Library, hosted by the University’s Student Enterprise Programme.

The enterprising brothers run A Class Gardening Services. Having both previously worked in the sector, they took the step into self-employment in 2011 with initial support from Business Gateway in Stirling who put them in touch with The Prince’s Trust Youth Business Scotland. With a funding award from the Trust, they set about building their

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business. Through drive and determination the pair have secured a growing number of domestic and commercial contracts including the building of allotment sites in the Raploch area of Stirling. A further application to the Trust funding panel this year allowed them to purchase more equipment and their plans include growing their customer base in the local area and beyond.

Runner-up Kirsty Hamilton was only 18 when she became the proprietor of The Pirn Inn in Balfron in 2010 making her possibly one of the youngest publicans in the country. When she took over The Pirn, she was determined to ‘bring it back to life’. A key achievement has been her development of the entertainment side of the business. Kirsty has brought in live bands and musicians focusing on new performers, as well as local charity evenings, comedy nights and a very successful beer festival. One of Kirsty’s top priorities is managing staff and investing in their development to ensure quality customer care.

She is continuing to develop new ideas and to promote The Pirn Inn in the local community.

FORTH VALLEY • WINTER 2013

Speaking at the Awards ceremony, Eddie Reynolds, Forth Valley Regional Manager at Youth Business Scotland said, “All three of these young people have exemplified determination, the will to succeed and the ability to turn a good idea into a viable business. They are great role models for other young people and deserving winners of these Awards.”

Youth Business Scotland offers support to young people from the age of 18 who have a good business idea and cannot access funding elsewhere. A recent extension of the age range means that young people up to 30 can now apply - those in the 26-30 age group must be unemployed or working less than 16 hours per week. Assistance is in the form of advice, guidance, mentoring support and business funding together with tailored introductory financial training. The Trust’s mentoring programme is delivered by volunteers from all sections of the business community through its renowned Aftercare Programme. More information is available at www.princes-trust.org.uk/ybs

Space to be themselves, learning together.

Strong academic results Equestrian and sporting academies Continued investment New Science Centre opens in August

Kilgraston, Bridge of Earn, Perth PH2 9BQ Telephone: 01738 812257. Fax: 01738 813410 email: headoffice@kilgraston.com www.kilgraston.com Kilgraston School Trust is a charity. Scottish Charity Number SC029664

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The Forth Valley Chamber Business Awards!

Coming soon to the Forth Valley – the business event of 2014!

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he first Forth Valley Business Awards will be taking place at the MacDonald Inchyra Hotel in Polmont on March 13th 2014 in what promises to be a spectacular evening. Almost 400 guests from the business community across the Forth Valley will be in attendance at a black tie gala dinner to showcase the best businesses and top entrepreneurs in the area.

Applications have been coming in from a huge variety of businesses, and the deadline for entries is November 30th.

The award winners will be announced at a magical ceremony hosted by in-demand forensic mind-reader Colin Cloud. Colin is a qualified forensic scientist who has turned his powers of deduction to mesmerising and bewildering audiences in sell-out shows from Las Vegas to the International Magic Festival in Edinburgh. As well as appearing on national television, Colin lectures at various universities and colleges on the power of the mind and how best to use it in business – surely some top tips to be gleaned to give you the edge over the competition.

More information and application forms can be found at www.forthvalleychamber.co.uk/ businessawards and tickets are on sale from the Chamber offices on 01324 66 55 00 as either individual purchases or as tables for 10. Make sure you are there for a night of celebration and networking with the key people in the Forth Valley!

Photo: Robert Michael Wilson

Best Start up Business

Awards Criteria 22

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(less than 2 years)

This award is for businesses which have been trading for two years or less, and which show a high degree of entrepreneurship and a clear vision for the future. Applicants will be asked to provide details of how the company has performed and what its future projections are. They will also be asked to explain the background to the business, the markets it operates in, the business vision and the research that was undertaken when the business was in development. Applicants should evidence a clear strategic direction for the business and sound business principles.

Excellence in Customer Service

Best Large Business

This award will recognise companies with a clear focus on customer service and care. It has been designed for businesses which can demonstrate sustained achievement within the field of customer care, and which identify and meet customer needs at a consistently high level.

Entrants will demonstrate excellence through their customer service objectives and strategy, business performance, customer care activities, staff development plans and show how this has driven business growth.

This award will go to an organisation which demonstrates allround excellence in business development. Applicants should be able to demonstrate a company culture based on encouraging staff development, creativity and empowerment, as well as clearly defined strategic objectives and strong leadership. There must be evidence of strong financial performance and planned future objectives, along with examples of the competitive advantages of the organisation.

Best Green Business

Best E-commerce Strategy

This award is for businesses which can demonstrate clear links between improvements to their company performance through sustainable and environmental processes and practices, or for companies which have developed new business opportunities arising from emerging environmental technologies and practices.

Applicants must be able to demonstrate a strategic, comprehensive and innovative approach to integrating environmental strategies into core business processes, or a commitment to embracing and implementing new, environmental technologies.

This award will recognise a business which demonstrates a highly effective use of e-commerce as a business development strategy.

Applicants must have a website which encompasses excellence in all aspects of content, navigation, visual design, functionality and interactivity, as well as effective of use of social media.

Best Family Business To be eligible for this category, entrants must be businesses which are predominantly owned by family members and have, or have had at least two generations of the family involved in ownership and/or management of the organisation. This award will recognise family firms which can demonstrate how, as succeeding generations have become involved, they have maintained a good balance between the needs of enterprise, the owners, the staff and the family, while utilising the strengths of the family to sustain and grow.

Entrepreneur of the year (aged 26 and over)

This award will go to an outstanding individual who demonstrates exceptional vision and leadership qualities within a pioneering business. Aspects to consider include examples of innovative strategies implemented to consistently drive growth, and leadership values which underpin the organisation. Applicants will have a clear track record of achievement and success, and be able to identify their sources of inspiration and motivation.

Individuals may enter for this award personally or be nominated by their company.

Best Small Business

(fewer than 25 employees) This award is intended to highlight successful small businesses with fewer than 25 employees. Applicants should be able to demonstrate a clearly defined strategy for developing and growing the business in terms of turnover, employment, innovative marketing and communications. Applicants will be able to demonstrate a strong sales focus, staff development and involvement of the workforce in the growth of the business. The winning organisation will demonstrate entrepreneurial characteristics with dynamic and measurable systems in place to monitor performance, financial controls, marketing and sales growth.

(25 employees or more)

Best Sales and Marketing Campaign This award will go to an organisation that can demonstrate how a sales and marketing campaign has had a positive effective on their business by increasing sales and profits of the organisation.

Most Innovative Product/Service This award will highlight the company or individual showing a high degree of innovation in the design and creation of a product, or in the development of a service. Applicants should be able to define their marketplace and demonstrate a real need for their innovation, as well as demonstrating creativity, determination and sound business planning. The winning product or service will show a significant difference between itself and its competitors and have a track record of success and strong forecasts for growth.

Young Entrepreneur of the Year (aged 25 and under)

This award will go to a dynamic young entrepreneur who can demonstrate a high degree of entrepreneurship and vision, coupled with sound business planning and clear projections for the future.

The winner will have excellent potential to succeed in the longer term, and will be able to evidence key skills and knowledge pertaining to their business, and an awareness of wider business issues.

Best Social Enterprise This award acknowledges a social enterprise which best demonstrates good business practice and sustainability, high achievement of social objectives, clear mission and values and a commitment to further development. Applicants in this category must be recognised as social enterprises when matched to the Scottish criteria of having clearly defined social or environmental objectives, earning over 50% of income from trade and being independently constituted. The winner will show outstanding commitment to social principles and a strong business plan for the future.

FORTH VALLEY • WINTER 2013

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big thank you to all of our sponsors and supporters who have jumped at the chance to be part of the Forth Valley Chamber Business Awards.

An event like this is only made possible with the support of a range of business organisations and we are delighted to be working with the companies listed below in delivering a fabulous event.

There were still a few sponsorship categories left at the time of going to print, so if you want to be part of this not-to-be missed evening, then contact Michelle on 01324 618966.

Also, don’t forget to buy your tickets for our magical gala dinner to make sure you are part of the celebration of business success in the Forth Valley.

Tickets can be bought by phoning the Chamber on 01324 665500, priced as below:

Members - £80 plus VAT for individual tickets, £750 plus VAT for a table of 10 Non-members - £90 plus VAT for individual tickets, £850 plus VAT for a table of 10.

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Standard Logo

MAKING LEARNING WORK

Logo Reversed out of black • with grey gradient

Dark Red = Pantone 7426

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MEMBER NEWS

Logo Vector

Let them eat (cheese) cake!

(A New Enterprise Allowance Case Study)

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Dark Red = Pantone 7426

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ne of the services delivered by Forth Valley Chamber of Commerce is the New Enterprise Allowance Scheme, a government programme which assists unemployed people with mentoring, support and funding to enable them to start up their own business. The scheme has helped to create over 26,000 new businesses across the UK over the last two years and there have been many successful businesses created. One in particular is generating a lot of interest here in the Forth Valley, so we spoke to Martin Merrilees and James King of the Caledonian Cheesecake Company in Grangemouth, to find out their recipe for success.

How did you get the idea for the company?

James – “I had been working as a chef in a local restaurant and noticed that cheesecake was a popular item and realised a gap in the market for it, so I decided to start making my own and selling them to friends and family via Facebook.

I met with Mandy at the Chamber and she helped me with my business plan through the NEA scheme.

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Martin read a couple of my posts online and became interested in what I was doing so we met up and decided to go into business together.”

Martin – “I had my own off-shore business at the time but was very impressed with what James was doing and his passion for the product. I decided to give up my business and invest in cheesecake!”

When you opened the shop in July, how many cheesecakes were you selling?

James – “I baked 7 cheesecakes and we planned to sell an average of 2 a day in order to break even. We thought our main market would be supplying to trade and that the shop might just attract a few customers on a daily basis. However we couldn’t have foreseen how things were going to go in terms of demand…”

So how many do you sell now, 4 months on?

Martin – “Over 200 a week! We sell 1,800+ slices a week as well as minis and full size.

We met our projected annual turnover in the first month, and things just went crazy.

Keeping up with demand is our single biggest problem at the moment and we usually sell out at some point during the day.”

James – “We have to announce on Facebook on a daily basis when we are running out and we get messages telling us

FORTH VALLEY • WINTER 2013

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that customers are on the way! We started out with two and half thousand followers on Facebook and that has grown to over nine thousand in the last few months.”

Does Social Media play a big part in your marketing strategy?

Martin – “Very much so. We met through Facebook and we use it a lot to interact with our customers who post telling us what flavours they would like us to make and giving us feedback. They come up with some great ideas and if we are trialling a new flavour we get them to sample it and feedback so we can tweak it until they all love it. We did this with our Irn Bru flavour which is now a firm favourite.”

Irn Bru Flavour Cheesecake?

James – “Yes, it’s very popular along with other “Scottish” flavours like fudge and tablet. As well as more traditional flavours such as raspberry and strawberry we do things like Maltesers, Bubblegum, Salted Caramel and Chocolate Popcorn, Nutella and Peanut Butter. We’re always up for a flavour challenge and have some great new festive ones rolling out soon in time for Christmas.

Also we have a fun “build a cheesecake” option on our website where customers can create their very own combination of flavours and we produce a bespoke cheesecake. Great for parties and weddings.

What do find most difficult about running your own business?

Martin – managing the rapid growth of the business is a real challenge. We never expected to have people queuing outside at 8.30 in the morning – some still in their pyjamas! – and the shop is so busy it’s hard to find time to work on business development. Locating affordable property to enable us to expand into other areas is also difficult as well as finding enough freezer storage to keep stocks high.

However, now that we are a member of the Chamber we have been matched with a business mentor to help us, and that is going to be a great way of making sure we stay on track and don’t get carried away with our early success. Our mentor is restaurateur Alex Knight who owns several top Scottish restaurants, including The Riverhouse in Stirling, and we will learn so much from his success.”

And finally, what would you say IS the secret of your success?

James – “The quality of the product. All of our cheesecakes are hand made using top ingredients from local suppliers. We are not about cutting corners or costs and we only produce a high-end, top quality product. We know the product is good by the amount of repeat custom we get and we intend to keep it that way.”

Martin – “Also, we have a great staff team here who work incredibly hard. They are always cheery with the customers, even when run off their feet, and a lot of customers comment on that. It’s a great wee business and we are both so glad that the New Enterprise Allowance scheme enabled us to get up and running!”

Alex Knight of The Riverhouse Restaurant commented, “I am delighted to be mentoring the Caledonian Cheesecake Company and am very impressed with the operation so far. Their use of social media is particularly strong, and I am looking forward to working with James and Martin in the future.”

Find out more about the Caledonian Cheesecake Company at www.caledoniancheesecake.co.uk (Editor’s note: In the interests of good journalism I had to sample the product……. mmmmmmmmm!)

Business Continuity – Are you prepared for the worst?

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usiness continuity is rather like making a dental hygiene appointment – something that we know we have to do for our ongoing wellbeing but something that we put off while dealing with more pressing issues. We come to regret it when that previously well behaved tooth flares up into agony and we have to rush around trying to get an emergency appointment to deal with what has become a crisis.

Now apply that scenario to your business. If you are so busy dealing with day to day issues that you have no time for contingency planning, there are risks of serious disruption when disaster strikes.

What if: • you could not get into your premises because of flooding, snow or a fire?

• a major supplier went out of business or important pieces of equipment failed?

• there was a loss of electrical power or problems with road transport or the fuel supply?

• key members of staff were ill or unable to work?

• you lose vital records due to I.T failure?

Even relatively small disruptions can have serious consequences for cash flow and for your reputation if they are not well managed, but there are a number of straightforward practical steps you can take to: • reduce the likelihood of disruption occurring • lessen the impact on your business; and crucially, • speed up your return to normal trading

Practical steps for businesses Preparing properly for serious disruptions can help you and your staff to

be ready to implement an action plan swiftly to minimise damage to your business.

Ask yourself, if something happened today: • Do your staff know what to do in an emergency and who to contact?

• How long would it take to recover your IT systems if there was a hardware failure or if they became infected?

Would you lose data?

• Are all aspects of the business insured?

• Are key skills and information held by only one or two members of staff?

What if something happened to them?

• How will you contact your clients and what back up plan do you have to ensure deliveries and contracts are met?

From our experience at the Chamber, we have found that the first thing businesses need in a crisis situation is practical help – office space, storage, access to printers and copiers, telephones and computer networks, transport, and even just extra bodies to lend a hand with tasks from leaflet drops to snow shovelling!

This is why we want to use the strength of the Chamber network to create a resource database for our members. We are asking you two simple questions: What would you need in terms of practical help to keep your business running, and what could you offer to fellow members in need?

For example, one of our members can offer equipment to dry out flooded offices, another has spare desk space …. and so on.

This should be help that you can offer on a temporary basis, ideally free of charge.

If you want to be part of this resource base please email Michelle@forthvalleychamber.co.uk with your needs/help and details of who your key contact would be and we will make sure that businesses in the Forth Valley have immediate and practical help whenever it is needed.

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ADVERTISING FEATURE

Calling all Construction and Hospitality Businesses As Forth Valley College’s latest batch of Employability Fund Programme students come to the end of their successful 13 week training schedule, the hunt is on for even more employers to get involved in the project.

ideal candidates for them to take on as employees in the future. Employers also acquire an all too valuable extra employee while passing on vital basic skills to the next generation of tradesmen and women.

In partnership with Skills Development Scotland (SDS) eager young people hoping for jobs in Construction and Hospitality, are being offered places on two innovative starter courses being run at Forth Valley College’s campuses in Alloa, Falkirk (both Construction) and Stirling (Hospitality).

The 13 week Construction course based at the Falkirk and Alloa Campuses will include an eight week placement for lucky applicants, train them thoroughly in basic craft skills in joinery, plumbing, painting and decorating and bricklaying and allow them to take the first steps

The courses - billed as “a new way to experience learning” - are creating excitement among learners, College lecturers and employers alike. Indeed these innovative programmes can allow local businesses to assess whether the young people they take on in work placements, would be the

into full-time employment or study in the construction industry.

Similarly the 10 week Hospitality course based at the College’s busy Gallery Restaurant and refectory at the Stirling Campus, will tutor the trainees in essential kitchen and serving skills.

Both courses will offer the student a certificate of Work Readiness/ Employability Award on completion of the course and opportunities are available for work experience placements with a range of employers across the Forth Valley area. Programmes are available throughout the year on a rolling basis, with the next construction course beginning on Friday 15 November.

Any employer interested in getting involved in the course should e-mail andy.falconer@forthvalley.ac.uk or call 01324 403201.

TRADE UP WITH MODERN APPREN APPREN Owners of restaurants, cafes, building and construction trade firms should look no further than Forth Valley College if they are thinking of taking on a Modern Apprentice.

There is a good reason why the College has nearly doubled its intake of students on its Modern Apprenticeship (MA) programme – the simple fact is we are very good at what we do!

A total of 284 eager new recruits to the MA programme signed up with FVC for 2013/14 and their employers are delighted. We now hope to entice even more for next year.

Put simply a Modern Apprenticeship – offered through FVC in Business & Administration, Care, Construction, Customer Service, Engineering, Food and Drink, Hairdressing, Management Development, Oil and Gas and Science

© Forth Valley College 2013. All information was correct at time of publishing, but may be subject to change.

and Technology - is a qualification gained whilst in full-time employment and the best bit is that students earn while they learn and employers end up with a fully qualified worker who already knows their business inside out.

Unlike a lot of college courses (which would require learners to attend classes on a full-time basis), with the MA programme most of the learning will take place in the workplace – so candidates and employers can both benefit from a lot of hands-on practical training.

Some of the programmes – typically between one to four years long depending on subject areas – will also require candidates to attend college on a parttime basis to learn the theory behind what they are doing, this is normally either one day a week or one full week every month.

ADVERTISING FEATURE

HOSPITALITY IS OUR BUSINESS Forth Valley College’s Stirling Campus is the place to be this Christmas for business lunches and events.

Boasting stunning views across to the Wallace Monument, Ochil Hills, River Forth and the impressive Stirling City skyline, the Gallery Training restaurant - based on the first floor of the £29 million Campus - is the where you can taste the cuisine of the top Scottish chefs of tomorrow.

As well as preparing quality dishes for its customers, its main priority is to prepare the next generation of chefs and front of house staff for professional life by demanding high standards in a real-life setting.

The stunning Glass Room in the campus with similar views to the Gallery Restaurant, is also ready and waiting to be booked for functions, exhibitions, conferences, awards ceremonies and events and will offer a setting fit for any occasion.

Based on Drip Road, Stirling, just off the M9 junction 10, bookings are now being taken from the general public for breakfast (10 - 11.15am) lunch five days a week (12 - 2pm) and dinner on Tuesdays and Thursdays (5 - 7pm). The unique dining experience at the Gallery offers a quality three course meal for around £10 (Christmas lunch menu - £15.50).

Tables can also be reserved for private dining, by groups and organisations for evening meals, functions and conferences.

To find out more visit www.forthvalley.ac.uk/gallery To book a table, or for more information please call 01786 406027 or e-mail gallery@forthvalley.ac.uk

A range of qualifications are on offer for those who complete their MAs and anything from Scottish Vocational Qualifications (SVQ) at Levels 2,3 or 4 as well as HNC and HNDs are up for grabs.

Forward thinking businesses who want more information on how taking on a Modern Apprentice can enhance their workforce, should contact Forth Valley College on 0845 634 4444 and ask to be put through to our Business Development Team. Alternatively if any smart thinking young person can persuade a firm to think about taking them on through FVC’s MA programme, then the College would love to hear from them too.

MAKING LEARNING WORK

Hospitality is our Business Join us for festive lunches, and events, in our stunning Gallery Restaurant and Glass Room.

To find out more visit: www.forthvalley.ac.uk/gallery Call: (01786) 406027 Email: gallery@forthvalley.ac.uk

© Forth Valley College 2013 All information was correct at time of publishing, but may be subject to change.

TICESHIPS

Cyber Stalking Part 2

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n our previous edition we ran a piece on Cyber Stalking from the perspective of the victim.

This piece from Stirling-based business Net-Defence, looks at the issue from the point of view of those whose job it is to track down cyber stalkers.

The advent of online social media is without question one of the great advances of the Internet, bringing people together across the globe and diminishing the restrictions of geography. We can marvel at how easy it is to connect with likeminded people or to reconnect with family and friends. There is no doubt social media has enriched our lives however, having worked as a Cyber Security investigator for fifteen years, I am surprised at how quickly my fellow Internet users take online relationships at face value, dispensing with the caution that they would normally adopt in real life.

Having started my career in Government security you naturally become suspicious, question everything. It's mandatory in a security role and it’s from there I initially moved from providing specialist security services into the world of celebrity at a time when communication from those stalking their idol was evolving from the more traditional sending parcels and letters onto email, blogs and now Facebook and Twitter.

Over the years I have worked on many cases which have led to a good understanding of the motivation and mechanism that leads to the stalking from the perspective of both the victim and the perpetrator. There are always two key camps in cases of stalking, the victim and the perpetrator and I believe it’s equally important to consider not only the victim but those behind the stalking. The rationale behind their actions may be a cry for help and at the very least needs better understood. I firmly believe that many of those who have subjected others to unwarranted online attention only do so online and would never consider such an act in real life.

I have recently concluded work on a case where I was asked to assist law enforcement in tracking a stalker who was going to great

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Nowhere to hide

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N E T- D E F E N C E I N G O D W E T R U S T, E V E R Y T H I N G E L S E W E M O N I T O R

lengths to conceal his location through the use of specialist software. On his arrest he was utterly dumbfounded that he had been traced and that is one of the first misconceptions I like to clarify when asked to talk on the subject of stalking. You are never anonymous online even when you adopt software to conceal your location. I believe that those who perpetrate acts of cyber stalking do so in the belief they are somehow disconnected from the act, protected by a veil of anonymity, this is not the case.

Similarly, those who have been the victim of cyber stalking have more often than not conducted themselves online in a manner they would never consider in real life. The lessons drummed into us in our youth of stranger danger are equally valid today as they were back then. In an incident where a client was stalked via Facebook the unwarranted attention could be traced back to an initial exchange of personal messages with another user that she did not know.

When I asked my client what she would do should a complete stranger call her on her cell phone for a chat she immediately replied, terminate the call as I do not know them. This is a good example of how we communicate one way using traditional technology yet are more trusting online.

In essence, whether we communicate online or via traditional means common sense must prevail. If anything we should be more suspicious of those we ‘meet’ online. How do we know they are who they say they are?

No amount of pictures, friends or posts can validate an online presence. We should be suspicious until we can talk to the person on the phone or validate who they are through other means. We should be guarded over our personal information, who we are related to, our families, where we live, how we spend our time, our posts, pictures and videos.

Finally, should you become the victim of cyber stalking its important to save everything, keep a record of all messages, posts and incidents. Do not become involved in protracted public or private discussions, in such instances you will not be able to relate to the perpetrator.

Involve local Police or law enforcement; you do not have to face this alone.

FORTH VALLEY • WINTER 2013

31

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BUSINESS SUPPORT

Relationship Marketing

– the way to a profitable future together

I

n June I celebrated my 10th wedding anniversary. It’s incredible that I ever got married because it took me two years to ask Denise out. Our first date was a coffee and a scone, and from memory I didn’t, on that occasion, ask her to be my wife, discuss where we would live, check if she’d like children, or if we could call our dog Scooby.

I’m told by people in kaftans and sandals who tell me that they know about relationships, that’s because what we were doing during those early dates was seeing if we were of equal status and if there was value in us spending more time together.

Who knew? I just thought she had nice eyes.

We all know how any relationship is formed; it takes time, effort, trust…or for some of us, alcohol. But we seem to forget these rules when we think about marketing and business relationships. Recently I got a call from a magazine who promised me untold fame and riches. In fact, the guy said, ‘You’ll probably be at the Bentley Garage in minutes’. All I had to do was place one little

ad to sell my consulting services in their magazine. Even though I knew better, I placed the ad and guess what happened? Well, let’s say a luxury car salesman was disappointed that day. No surprise really, it was the relationship equivalent of suggesting a week in Tenerife after the first date.

Marketing is like building a relationship.

You need to demonstrate value and trust before you suggest kids, dogs and a Landrover.

So how do you do it?

1. Woo the customer with the sale before the sale: put together an information guide that helps your customer solve a problem and market that first. A farmer near where I live just sent me a guide about how to buy the right potatoes. He’s built trust and authority and is now my go to guy for spuds.

2. Get permission for another date: build a page on your website where people can swap their e-mail address for your free information guide and use your ads to send people to that page first.

3. Have multiple dates before you pop the question. Think of marketing as a multistep campaign. Plan for a minimum of 7-10 contacts leading up to 20 with a mix of useful information, and make an offer of a free sample or discounted test of your service.

4. Build in a prenuptial agreement. Always offer a get out clause, a full money back guarantee if the customer is not happy.

5. Get your exes to recommend you. Make sure all the information you send out has testimonials from current and past clients.

Simple rules really, common sense but not common practice. And of course, much like a relationship, getting the client is one thing - keeping them is a whole different thing altogether…but that conversation is for another day.

Until then if you have questions about marketing feel free to e-mail me at stuart@vanguardscotland.co.uk, However if you have questions about relationships please ask someone else - I honestly have no idea!

Stuart Corrigan

FORTH VALLEY • WINTER 2013

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ADVERTISING FEATURE

Freedom and Success at Kilgraston SUPPORTIVE, ACADEMICALLY successful and consistently in the top three Scottish Schools at Advanced Higher, Kilgraston is a truly thriving community.

Two years ago, Kilgraston in Bridge of Earn, with a balanced mix of day girls and boarders, was UK Independent School of the Year. Judges praised it warmly as “an example to other schools”.

From the 45 leafy acres set amongst rolling hills, to the swimming, hockey and tennis academies, Equestrian Centre (the only school in Scotland with on-campus facilities) and now the current £1m investment in a state-of-the-art Science Centre, Kilgraston facilities look and feel world-class.

Principal Frank Thompson says: “At Kilgraston, small is beautiful.

With small class sizes, we are totally committed to individualised care.

We know every one of our 340 girls extremely well. Staff know who needs a little extra help or who needs to be stretched a little further.”

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Form. Boarders love being here, this is clearly evident thanks to a warm and supportive atmosphere - Kilgraston girls are not only taken care of, they learn to take care of themselves and each other.

Dr Leonard Sax, a world-renowned expert on the benefits of single sex education, held a seminar at Kilgraston last month and told parents: “Girls at single-sex schools are more likely to study computer science, physics, engineering and technology and participate in competitive sports than are girls in co-educational schools.

“That’s because at the co-educational school, the focus is on how you look. But at the single sex school, the focus is more on who you are. The best possible thing you can do to help your daughter is to get her into a girls’ school.” www.kilgraston.com To visit Kilgraston, please call (01738) 812257. Tours of the school are available year-round.

PAGE HEADER EVENTS DIARY

December 2013 December 12th – Chamber Christmas Lunch

Time: 12.00-14.00 Venue: The Grange Manor Hotel, Grangemouth Cost: £25 per head plus VAT for members, £30 plus VAT for non-members.

Join your fellow entrepreneurs in a relaxed, Christmas lunch with a glass of fizz on arrival.

A delicious, 3-course menu (no turkey, we promise!) and a glass of wine, plus the chance to catch up with friends and colleagues with an update on all the latest from the Chamber.

Members can log in to the website to book online, non-members please phone to book on 01324 665500

February 2014 February 11th 2014 – The Chamber Karting Challenge!

Time: 18.30 – 21.30 Venue: Xtreme Karting, Larbert

It’s that time of year again when Forth Valley Businesses compete for bragging rights in the most competitive Grand Prix on the circuit. Nine teams of five take part in this hotly contested competition. Can you overtake last year’s winners Datel Solutions? £175 plus VAT per team of 5 for two hours track time and a refuelling buffet provided by Forth Valley College Catering. A great night for all, with medals and trophies to be claimed.

He will be discussing the next stage of the development of the Scottish and Global economy as outlined below:

Happy New Chinese Year – welcome to the Year of the Horse.

The question is though, will be a wooden horse (with some vengeful Greeks coming out of it) or a racing horse reflecting our recovering economy?

How do you develop the next stage of the Scottish and global economy & how best can we all benefit from it? Where are the risks and how can we avoid them?

March 2014 March 13th – Forth Valley Chamber Business Awards

Time: 19.00 – 1.00am Venue: The MacDonald Inchyra Hotel Cost: Members - £80 plus VAT for individual tickets, £750 plus VAT for a table of 10 Non-members - £90 plus VAT for individual tickets, £850 plus VAT for a table of 10 The event of the year for Forth Valley businesses! Join us in a celebration of success at a magical black-tie gala dinner. Hosted by renowned forensic mind-reader Colin Cloud, guests will enjoy a pre-dinner drink courtesy of IKM consulting, a fabulous dinner with dessert courtesy of the Caledonian Cheesecake Company, and after-dinner drink courtesy of the MacDonald Inchyra Hotel.

Please book early to avoid missing what will be the most talked about event of 2014.

Phone 01324 665500 to book your team. Please book quickly, places are limited and in demand.

February 18th – Networking lunch with Justin Urquhart-Stewart Time: 12.00 – 14.00 Venue: Stirling Castle Cost: £20 plus VAT for members, £25 plus VAT for non-members.

We are delighted to offer this exclusive opportunity to listen to one of the foremost financial experts of our time. Justin Urquhart-Stewart is a director and co-founder of 7 Investment Management and a familiar financial commentator on national television.

36

FORTH VALLEY • WINTER 2013

For all networking events members may bring a non-member guest at the discounted member rate. Please let us know if you wish to bring a guest by phoning 01324 66 55 00 or emailing info@forthvalleychamber.co.uk

Please note that to cover venue hire and catering costs, all booking fees must be paid prior to the event and are non-refundable.

ADVERTISING FEATURE

COMPUTER SUPPORT FROM A 10 YEAR OLD!

CUTTING-EDGE SERVICES combined with flair and an expert team of dedicated staff have continued to place this small Scottish company ahead of the pack in the highly competitive world of Information technology.

Directors of Lithium Systems, Stephen Franklyn and George Aitkenhead (pictured) are currently celebrating 10 years at the helm of IT support company Lithium Systems Limited.

Over those years they’ve grown from two engineers working locally, to a national support company with highly skilled engineers providing clients with a fully managed outsourced IT service.

“After starting the business, we had no idea how challenging it would be but we’ve loved every minute of it and we’re proud of our achievements.” explains Stephen. Both coming from an Engineering background Stephen and George have always been keen to embrace new technologies and this is clearly visible over the 10 years that Lithium has been in business.

Lithium Systems Limited, Cooperage Way Business Village, Alloa, FK10 3LP

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Advancements in technology such as server virtualisation has given their clients access to performance and features unheard of 10 years ago and they are now turning their attention to the cloud.

“Although we are both self-confessed Geeks, Stephen and I have always gone to great lengths to ensure that clients understand their I.T without the need for a Degree in Computing!” explains George.

Lithium prides itself in the relationships formed with some of the world leading I.T suppliers such as Intel, Dell & Microsoft. This allows them to offer the best possible solution from the bewildering array of services on offer: in-house Server installation to a Cloud-based collaborative solution and everything in-between.

Their new HQ in Alloa is geographically significant as they can despatch an engineer and be in either Glasgow, Edinburgh or Perth in around 30 minutes, an essential element of their fast, efficient support service.

t: 01259 727847

•

w: lithiumsystems.co.uk 37

NEW MEMBERS' PROFILE Developing Nation

Developing Nation is a specialist training and development organisation powered by determination and commitment to make positive sustainable changes in our society.

We deliver a bespoke range of programmes such as equality and diversity, sales and influence, employability training, and coaching. We believe that we don’t stop playing because we get old, we get old because we stop playing, so our transformational training is fun, energetic, dynamic and daring. If you want the most exceptional training experience for you, your company, your organisation or team, call now!

Tel: 0845 DEVELOP (3383567) Mob: 07592 570 428 Email: cynthia@developingnation.co.uk Web: www.developingnation.co.uk

YouTrain Ltd

YouTrain is a Stirling-based company delivering modern apprenticeships across Scotland and England. We deliver apprenticeships in IT Professional, Business and Administration, Management and Customer Services to new and current employees, and can provide a resourcing service for companies interested in adding an Apprentice to their team. A Microsoft Partner and Microsoft IT Academy, we also deliver trainer-led IT technical and end user training as well as Management training and Employability skills and Soft skills courses.

Tel: 01786 478478 Mob: 07971 598876 Email: louise.findlay@youtrain.com Web: www.youtrain.com

Highland Reserve Forces and Cadets Association Highland RFCA is a Crown Agency, established by an Act of Parliament as one of 13 separate independent and autonomous Tri-Service corporate bodies, to support the Reserve Forces and Cadets in the Highlands and Islands of Scotland. The main strands of activity are: Employer Engagement; Community Engagement; Cadets and Youth; Recruiting Support and Estate Management.

Tel: 01382 631026 Email: hi-empsp@rfca.mod.uk Web: www.hrfca.co.uk

Goddard Accounting & Tax Solutions

Dawn Goddard, Chartered Accountant, offers an individual, flexible and proactive accounting and tax service specifically to freelance consultants, skills-based and other small businesses. Saving

38

my clients both time and tax through a range of services that are both automated and tailored to your industry. Competitive and transparent fees.

Tel: 01786 880873 Email: dawn@goddard-solutions.co.uk Web: www.goddardsolutions.co.uk

CVS Falkirk & District

SJRENNIE Consulting Ltd

We deliver bespoke services to organisations working in the international Higher Education sector. We have over 15 years’ experience in delivering target based results against client objectives. Key services include international strategy and marketing, visa compliance, international student recruitment, digital media strategies, overseas education partnerships and tender writing for outsourced services.

Tel: 01786 824320 Email: stuartrennie@sjrconsulting.co.uk Web: www.sjrconsulting.co.uk

The Caledonian Cheesecake Company

We produce high quality handmade cheesecakes for retail to the consumer and the trade market. Using local suppliers and only the best ingredients means our cheesecakes sell out on a daily basis – small company, big reputation!

A range of fabulous and innovative flavours, or design your own! No taste challenge too great.

Tel: 01324 484901 Email: sales@caledoniancheesecake.co.uk Web: www.caledoniancheesecake.co.uk

THINKTASTIC

As the third sector interface for the Falkirk Council area CVS supports, develops and represents community groups, voluntary organisations, social enterprises and volunteering. CVS prides itself on its reputation as an effective facilitator of affordable, professional services, and its commitment to fostering innovative cross sector partnerships across a range of projects and initiatives.

Tel: 01324 692002 Email: karen@cvsfalkirk.org.uk Web: www.cvsfalkirk.org.uk

Indigoflow Wellbeing

Indigoflow Wellbeing has a passion for helping workplaces reduce the costs of absenteeism due to stress and back pain. We deliver bespoke yoga, relaxation & mindfulness sessions within workplaces. Complimentary taster sessions are available.

Tel: 07545 939920 Email: gail@indigoflowwellbeing.co.uk Web: www.indigoflowwellbeing.co.uk

Kelvin Financial Planning

Kelvin FP is an independent financial planning business with clients throughout Central Scotland and beyond. Our aim is to provide a financial planning service to our clients and their families. We also work closely with a key local solicitor firm and we also provide the retirement talks for a large Scottish public organisation.

Tel: 0141 204 3272 Email: chris@kelvinfp.com Web: www.kelvinfp.com

Thinktastic, led by Mike Stevenson, awardwinning entrepreneur and inspirational speaker, helps businesses become more creative and innovative while unleashing their people’s ideas, talents and ambitions.

Stewart Accounting Services Ltd

Through our inspirational talks, fun-filled learning sessions and uplifting creative communications, the company rejuvenates people and organisational fortunes and moves them into the extraordinary zone.

Tel: 0131 202 1667 Email: gill@thinktastic.co.uk Web: www.thinktastic.co.uk

We are based in Alloa and provide accounting and tax services to small and medium sized businesses across the Forth valley region. We are SAGE accredited and certified with Xero

FORTH VALLEY • WINTER 2013

NEW MEMBERS' PROFILES for those forward looking businesses who wish to maintain their accounting records on the “cloud”. We offer fixed fee services that can be spread by monthly payments. Please contact us to arrange a meeting. We can arrange to visit you at your business premises or your home if more convenient and also offer evening and weekend appointments to suit.

Tel: 01259 721156 Email: mark@stewartaccounting.co.uk Web: www.stewartaccounting.co.uk

TinyBig Design

TinyBig Design is a graphic design company based in Alloa, supplying you with the design and image services you need to grow your business. We have expertise in all forms of print design, branding, logo design, photography and video production. So for exceptional quality on time and budget, TinyBig Design is the design you need.

Tel: 01259 928242 Email: david@tinybigdesign.co.uk Web: www.tinybigdesign.co.uk

Step Up (Housing, Employability & Community Support Services) Ltd

Dollar’s Delicatessen

effective service. We help many businesses of all sizes and from different areas of expertise.

Our services are all backed up with monthly or ad-hoc contracts.

Tel: 01259 726633 Email: support@fusion-ltd.co.uk Web: www.fusion-ltd.co.uk

We are a family run delicatessen, mobile deli delivery, specialised grocer, and outside caterer for private & corporate events. We are a purveyor of over 40 perfectly aged Artisan cheeses, and producers of own brand Artisan "Crazy Rain" Gelato . We also deliver bespoke personal and corporate hampers national/ internationally and produce 500 fresh baked, filled-to-order baguettes daily!

Tel: 01259 742545 Email: kerrymcgannprow@hotmail.com

The Scottish Waterways Trust

The Scottish Waterways Trust works to create brighter futures for people and places across our Scottish canals. We do this through creating innovative projects which connect people with the heritage, wildlife and green open spaces of the Scottish canals. We inspire people to get active and provide opportunities for people to improve their health and mental well-being.

Tel: 01324 677809 Email: karen@scottishwaterwaystrust.org.uk Web: www.scottishwaterwaystrust.org.uk

Common Purpose Step Up (Housing, Employability & Community Support Services) is a Housing Support and Care at Home Service for young people who are at risk of social, economic and educational disadvantage. We work to enhance young people’s quality of life by providing support in their own home and in the community.

Mob: 07969 813272 Email: info@stepupsupport.co.uk

Stirling Highland Hotel

We are an international, not for profit organisation delivering leadership development courses to people from all sectors to help them become more effective leaders.

Tel: 0141 341 3355 Email: colette.lowe@commonpurpose.org.uk Web: www.commonpurpose.org.uk

Fusion I.T

Historical four star hotel in the heart of Stirling with excellent leisure and spa facilities. We have an award winning restaurant, flexible meeting rooms and a fully working observatory.

Tel: 01786 272727 Email: s.bond@pumahotels.co.uk Web: www.pumahotels.co.uk/stirling

Fusion IT provides comprehensive support solutions throughout the Central belt.

We have gained an impressive reputation based on our ability to provide an efficient and cost

FORTH VALLEY • WINTER 2013

39

MEMBERS' REGISTER 3D Developments Ltd

Bank of Scotland

Careth Ltd

Developing Nation

A.R.D. Consultancy Limited

Barrie Scott & Co

Central Training Services Limited

Dickson Middleton

01506 499645 joan.b@3d-coaching.com

01324 670555 david.young@ardconsultancy.co.uk

Ace Tyres & Exhausts 01324 639984 sales@acetyresfalkirk.co.uk

Action Insight Management Ltd 01324 867733 graeme@aim-eu.com

Active Stirling Ltd

0300 028 0101 askus@activestirling.org.uk

Acumen Accountants & Advisers Ltd 01259 753555 barrie.alexander@acumen.info

AG Office Supplies Ltd 01324 871857 richard@agofficesupplies.co.uk

Airdrie Savings Bank

01324 624501 falkirk@airdriesavingsbank.com

Alexander Ross Holdings Ltd 0333 000 0050 robert.ross@alexanderross.co.uk

Allied International UK Ltd 01324 667488 / 489 p.duncan@alliedfittings.com

Angus MacDonald MSP 01324 482100 angus.macdonald.msp@scottish. parliament.uk

Applegreen Homes Ltd 0141 354 1618 alan@applegreenhomes.com

Armstrong Printing (Alloa) Ltd 01259 722930 salesarmstrongs@aol.com

Astute Facilities Management Ltd 0131 2081 365 ry@astutefm.co.uk

01324 637654 office@barriescott.co.uk

Basilico (Falkirk) Ltd 01324 613311 saporito@unicombox.com

Bee Copy

01324 623319 beecopy@btconnect.com

Belgica UK

01506 829447 michael@belgicafurniture.com

Bellair (Scotland) Limited 01324 471278 douglas@bellair.co.uk

Bespoke Executive Tailors

0844 344 0576 graham@bespokeexecutivetailors.co.uk

Bibby Factors Scotland Ltd 0141 227 8475 jmcguffie@bibbyfinancialservices.com

Bierce Technical Services Ltd 01480 445080 squinn@bierce.co.uk

Bird Investigations 01324 555807 bird.mary@sky.com

Blueton Ltd

01324 829661 louises@bluetonltd.com

Borland Financial Management

01324 910081 neil.atkinson@atkinsonca.co.uk

Back2Life Clinics

01324 670670 david@back2lifeclinic.co.uk

01324 475700 patrick.norris@bakertilly.co.uk

Balanced Strategy Solutions 01324 717285 julie-anne@balancedstrategy.org

01506 829883 allan@central-training.co.uk

CGH Creative

01506 842953 contact@cghcreative.co.uk

Clan Italia Limited 01324 636316 info@clanitalia.com

Cloud Cover IT Services Ltd 07768 444498 lance@cloudcoverit.co.uk

Clydesdale Bank PLC

01324 508203 terry.quinn@eu.nabgroup.com

Colin McKeand - Business Connector 01324 823664 colin@colinmckeand.co.uk

Common Purpose

0141 341 3355 colette.lowe@commonpurpose.org.uk

Comtech

01786 406448 hello@comtech247.net

Corporate Washroom Service Limited 01324 870719 iain@cwswashroom.co.uk

COS (Scotland) Ltd

0845 226 1896 enquiries@cos-scotland.com

Boys Brigade - Carronvale House

Crannog Construction Ltd

01324 562800 keith.morrison@boys-brigade.org.uk

01786 450022 crannogconstructionltd@gmail.com

CafĂŠ Albert Ltd

Crawford Hunter Upholsterer

Calad Media

Cubic Blue Ltd

01786 860333 info@cafealbert.co.uk

01324 719619 alex@calad-media.co.uk

01786 460030 john.gold@campbelldallas.co.uk

Candle Shack Limited 01324 228522 duncan@candle-shack.co.uk

Candour IFA Limited

Baker Tilly LLP

01360 449042 info@carethltd.co.uk

01383 623 300 paul.baillie@borlandfinancial.co.uk

Campbell Dallas LLP

Atkinson & Co

40

07753 804874 gordon_robinson@bankofscotland.co.uk

01259 211444 bryanmabon@candour-ifa.co.uk

Canmore Business Service Limited 07853 360344 rory@canmore.co

FORTH VALLEY • WINTER 2013

01324 629142 crawford@hunterupholstery.co.uk

01698 239360 stephen@cubicblue.co.uk

CVS Falkirk & District 01324 692002 karen@cvsfalkirk.org.uk

Dart Energy (Europe) Ltd 01786 230200 lmcewan@dartgas.com

Datel Solutions

01383 844244 douglas@datel-solutions.co.uk

Delta Digital

0844 818 3959 studio@deltadigital.co.uk

0845 338 3567 cynthia@developingnation.co.uk

01786 474718 headoffice@dicksonmiddleton.co.uk

DM Handling Systems Ltd 01506 491421 davidmcgillivray@btinternet.com

Dtech

01436 678808 mark@dtechuk.com

Earls Gate Business Park 01324 494339 john.walker@calachem.com

Ecosse Peugeot Specialists Ltd 01506 516106 info@ecosse-peugeot.co.uk

Edinmore Contracts Ltd 0844 567 2999 clarke@edinmoreltd.co.uk

Empire HR Ltd

01224 701383 l.watts@empirehr.com

Endrick Trading Ltd

01360 440066 sales@scottishfoodoverseas.com

Evolutio Ltd

0844 504 6534 john@evolutio.co.uk

Executive Golf & Leisure Ltd 01786 832244 graeme@execgolf-leisure.com

Exmos Ltd

01324 486844 gordonc@exmos.com

Fairdeal Glazing

0843 515 8151 sales@fairdealglazing.com

Falkirk & District Association of Mental Health 01324 671600 admin@fdamh.org.uk

Falkirk District Credit Union 01324 473695 fdcu@btconnect.com

Falkirk Football Club 01324 624121 davidrw@falkirkfc.co.uk

Falkirk Football Community Foundation 01324 624121 davidc@falkirkfc.co.uk

Falkirk Old & St. Modan's Parish Church 01324 611017 thefawkirk@outlook.com

MEMBERS' REGISTER Fallin Community Enterprises (Recyke-A-Bike) 01786 447559 admin@recyke-a-bike.co.uk

Farmore IT Ltd 01786 489666 info@farmore.co.uk

Financial Services Appointments Ltd 01259 212414 chris@cnewton.co.uk

Finewood Holdings Ltd 01324 673100 willie@fine-wood.co.uk

First 4 Frames

01324 466333 bob@first4frames.com

First Base Accountants

01786 470044 lorraine@firstbaseaccountants.co.uk

Fitzcharles Coaches Ltd 01324 482093 david@fitzcharles.co.uk

Forkers Scotland Ltd 01324 666777 scotland@forkers.com

Forth Ports Ltd

01324 668401 nik.scott-gray@forthports.co.uk

Forth Valley College

01786 406077 ken.thomson@forthvalley.ac.uk

Fusion IT

01259 726633 support@fusion-ltd.co.uk

George Stevenson Consultant

01324 621 981 georgebstevenson@blueyonder.co.uk

Giles Insurance Brokers Ltd 01324 611363 ian.smith@gilesinsurance.co.uk

GMS (Recordings) Ltd T/A GMS Music & Media 01324 711011 hsm@gmsmusic.com

Goddard Accounting and Tax Solutions 01786 880873 dawn@goddard-solutions.co.uk

Gracefruit Limited 01324 841353 gracefruit@gracefruit.com

GS Insurance Services Ltd 01738 441555 kenneth-blake@gsinsurance.co.uk

Handelsbanken

01786 463109 dabe10@handelsbanken.co.uk

Kelvin Financial Planning 0141 204 3272 chris@kelvinfp.com

Keyline Builders Merchants 01324 638471 graeme.little@keyline.co.uk

Hardies Motor Group

Kindlen Ltd

Helix Binders Ltd

Kinnaird HR Consultancy Services

01324 562799 iain.bolton@peugeotmail.co.uk

01324 629025 iain@helixbinders.co.uk

Highland Reserve Forces & Cadets Association

01259 757975 email@kindlen.eu

07968 745495 karen@kinnairdhr.co.uk

Labels4Kids Ltd

Martin Robertson Associates Ltd 01324 633550 martin@mraca.com

McKnight Gracie Ltd

01324 861448 matthew@mcknightgracie.com

Microspec Computers Limited

01324 636 147 david.pettigrew@microspec.co.uk

Milton Photography

01786 235030 graeme@miltonphotography.co.uk

Moirs Cleaning

01382 631026 hi-empsp@rfca.mod.uk

01786 473508 ann-maree@labels4kids.com

Homeslide Door Systems Ltd

LCM Environmental Consultants Ltd

MP Locums Healthcare Ltd

01324 810 283 brionynorris@consultantsatlcm.com

01324 710500 admin@mplocums.com

Iain Cumming Security Solutions

Leemic

Northwood (Central) Ltd

IAM CATZ LTD

Life Fit Physiotherapy

Ochil Timber Products Ltd

ID Systems UK Ltd

Lithium Systems Ltd

Ochil View T/A Bluebird Care (Forth Valley)

01324 630391 homeslidedoorsystems@live.co.uk

07817 395437 info@cummingsecurity.co.uk

01506 407104 iain@smartlocalvouchers.co.uk

01324 611237 iaind@idsystemsuk.co.uk

Ideas

01324 716827 donjack@ideas.co.uk

IKM Consulting

01324 878822 ian@ikmconsulting.co.uk

INDIGOflow Wellbeing 07545 939920 gail@indigoflowwellbeing.co.uk

Insurance Advisory Services (Larbert) Ltd 01324 556414 iasltd@btconnect.com

Interface - The Knowledge Connection for Business 0131 651 4791 laura@interface-online.org.uk

IPS Scotland Ltd

07745 952204 joe.murphy@ipsscotland.org

ITFA Ltd

01324 664713 admin@itfa.co.uk

01324 492785/08456540537 sandy.muir@leemic.com

01324 433433 info@lifefitphysiotherapy.co.uk

01259 727847 stephen@lithiumsystems.co.uk

Little Kerse Leisure Ltd 01324 486924 stephen@lkgalaxy.co.uk

Lochgreen Learning Limited 01324 625720 gus@lochgreen.com

Logic Computer Services 0800 612 6404 info@logiccomputerservices.co.uk

Logicomms Ltd

01324 624600 enquiries@moirsresidential.com

07847 353 991 central@northwooduk.com

01324 825503 admin@ochiltimber.com

01324 553500 jacquiferguson@bluebirdcare.co.uk

Open Secret

01324 630100 traci@opensecret.org

Palimpsest Book Production Ltd 08700 858 142 craig@palimpsest-bp.co.uk

Performance Golf Shops Ltd 01324 612219 stewartcraiggolfpro@gmail.com

01324 810203 ross@logicomms.com

Phase Broadcast

MacDonald Inchyra Grange Hotel

Phoenix Broadband Ltd

0844 879904 sales.inchyra@macdonald-hotels.co.uk

MacFarlane Gray Ltd Chartered Accountants

0871 288 2338 peter@phasebroadcast.co.uk

01786 230830 tfreeth@medusabusiness.com

Polyurethane Products and Consultancy Ltd

01786 451745 info@macfarlanegray.co.uk

07739 224189 robcraw@btconnect.com

MacRoberts LLP

Positive Qualities Ltd

0141 303 1100 marketing@macroberts.com

01324 492726 liz@positivequalities.co.uk

Graham Robertson Electrical & Security Ltd

Jenkins & Co

Mark Ferguson Photographer

Print Central Ltd

Greig Melville HR

K.W. Peter & Co

Market Led Ltd

Process & Instrumentation Valves Ltd

01786 468050 graham@graham-robertson.co.uk

01324 628676 hr@greigmelvillehr.co.uk

01324 626496 graemem@jenkinsaccountants.co.uk

0131 445 8608 patents@kwpeter.co.uk

07931 251898 mark@markfergusonphotographer.com

07949 114 455 john.foley@marketled.co.uk

01324 622776 sales@print-central.net

01324 630030 sales@piv-online.com

FORTH VALLEY • WINTER 2013

41

MEMBERS' REGISTER Property Locker

0845 805 9102 enquiries@propertylocker.co.uk

Prowd Enterprise Ltd

01259 742540 kerrymcgannprow@hotmail.com

Psychologists Protection Services Ltd 0845 053 1182 enquiries@ppstrust.org

Pulse RMK Ltd

07853 190020 robert.mckechnie@pulseplans.com

Rachel's Office Support

07588 645702 sheena@sheenawalker.com

Showcase Glass, Art & Craft Ltd 01786 359252 jon@showcaseglass.co.uk

Signs Express (Falkirk) 01324 666966 falkirk@signsexpress.co.uk

Simple Improvement Ltd 07791 758330 mike.bell@si8.co.uk

SJ Rennie Consulting Ltd

01324 820380 mail@rachelsofficesupport.com

01786 824320 info@sjrconsulting.co.uk

RDF Print Ltd

Smart Specs Optical Dispensary

01324 622262 robert@rdfprint.com

01259 218001 sales@alloasmartspecs.co.uk

Readers Direct

Solutions IT Ltd

01360 440013 henke@sol.co.uk

01324 877183 sales@solutions-it.co.uk

Real Improvements To Employers (RITE) Ltd 01786 235055 fred@rite.be

Springfords Chartered Accountants 0131 440 5000 fpaul@springfords.com

Recyclate Supply Limited 01324 410211 gary.grant@recyclatesupply.co.uk

Refractionz Ltd

01506 204663 frazer@refractionz.co.uk

Rhoddy Stewart Photography

01506 828983 rhoddy@rhoddystewartphotography.co.uk

Stellar Group

07920 008 187 russell@exolta.com

Step Up (Housing, Employability & 7969813272 info@stepupsupport.co.uk

Stewart Accounting Services Ltd 01259 721156 mark@stewartaccounting.co.uk

RJM Sports Ltd

01324 873804 robert@rjmsports.co.uk

Rooftec Scotland Ltd 01324 614014 info@rooftecscotland.co.uk

Russel & Aitken Financial Planning 0141 204 3272 chris@russelaitkenfp.com

Russel & Aitken LLP

01324 622888 karenmclachlan@russel-aitken.co.uk

Scottish Waterways Trust

01324 677809 karen@scottishwaterwaystrust.org.uk

Scotweigh

01324 611311 ian@scotweigh.co.uk

Stirling Electrical Services Ltd 01786 813916 info@stirlingelectrical.co.uk

Stirling Highland Hotel 01786 272727 s.bond@pumahotels.co.uk

Stirling Smith Art Gallery & Museum

01786 471917 museum@smithartgalleryandmuseum.co.uk

01259 726664 admin@sfscentralscotland.co.uk

Tailored Lettings Ltd

01324 884884 enquiries@tailoredlettings.co.uk

Tapside Marketing Ltd 01506 823402 admin@tapside.com

The A9 Partnership Ltd 01506 834 700 victoriaw@a9partnership.co.uk

The Boardrooms

01324 827551 info@theboardrooms.co.uk

The Caledonian Cheesecake Company

FORTH VALLEY • WINTER 2013

01324 482817 info@video3.co.uk

Viridis Building Services Ltd 01324 478245 lee.marshall@viridisbsl.co.uk

Vision Financial Planning Ltd

Visit Scotland

01786 433809 graham.oxburgh@companygrowth.co.uk

The Falkirk & District Post 01324 716350 info@falkirkanddistrictpost.co.uk

The Falkirk Wheel

01292 616417 liz.buchanan@tbt.visitscotland.com

Vizibility Design 01786 469023 sdickson@vizibilitydesign.co.uk

01324 619888 findlay.withers@scottishcanals.co.uk

Wealth & Safety (UK) Ltd

The Fusion Group UK

01324 832820 geoffg@prismtd.co.uk

08452 694386 alex@fusiongroupuk.co.uk

The Grange Manor Hotel 01324 474836 gm@grangemanor.co.uk

The Kidz Stop Limited 01506 828007 boness@thekidzstop.co.uk

The Leadership Factory

Westfield Health 01259 725810 amcfarlane@westfieldhealth.com

Wildcat Solutions 01786 473232 cat@wildcatsolutions.co.uk

01786 406621 andy@leadershipfactory.co.uk

Write Marketing Consultancy

The Plan B Partnership

01324 874802 andrea@writemarketing.co.uk

0141 237 3895 lucy@theplanbpartnership.co.uk

The Royal Bank of Scotland

Xltec Solutions Limited

01324 668324 alan.smart@rbs.co.uk

01236 458054 vincent@xltec.co.uk

The Travel Architect

Xtreme Karting Ltd

07974 567003 fionabibby@travelarchitect.com

Thinktastic

0131 202 1667 mike@thinktastic.co.uk

Storage UK Ltd

07791 718861 stuart@sykamandco.co.uk

Video3 Technologies Ltd.

The Company Growth Team Ltd

Topstaff Employment Limited

Sykam & Co

01360 449111 david@urbisarchitects.co.uk

01324 559976 scott@visionfinancial.co.uk

TinyBig Design

01259 215577 fiona@sv24-7.co.uk

URBIS Ltd

01324 484901 martin@caledoniancheesecake.co.uk

Stirlingshire Vending (Scotland) Ltd T/A SV24-7

01324 812914 storage.uk@btclick.com

SFS (Central Scotland) Ltd

42

Sheena Walker

01259 928 242 david@tinybigdesign.co.uk

01786 451550 bmcgarrity@topstaffemployment.com

Travel Counsellors

01324 820666 pauline.mccormick@travelcounsellors.com

01324 579797 info@xtremekarting.co.uk

Yard (Direct) Ltd 07786 702181 ken.mclelland@btinternet.com

Your Equipment Solutions Ltd 01324 467000 david@yourequipmentsolutions.co.uk

YouTrain Ltd 01786 478478 louise.findlay@youtrain.com

Honour the ones who didn’t come home.

Help Erskine care for the ones who did.

Erskine has been providing care, accommodation and employment for ex-Service men and women in Scotland since 1916. We depend heavily on the generosity of people like you to continue doing the valuable work we do. So please give whatever you can.

To donate, visit www.erskine.org.uk or call free on 0300 123 1203.

Erskine is the trading name of Erskine Hospital. Scottish Charity Number SC006609.

www.caledoniancheesecake.co.uk

Logo Reversed out of black • with grey gradient

Scotland’s first cheesecake shop is situated just Dark Red = Pantone 7426

Dark Grey = Pantone Cool Grey 10

a few minutes drive from the M9 motorway and in close proximity to the Falkirk Wheel, Callander Park, the Falkirk Stadium and the Helix (Falkirk’s new eco park)!

All our cheesecakes are handmade by our fully trained chef, using only the finest ingredients which are locally sourced wherever possible. We feel this gives our cheesecakes the edge over our competitors.

If you’re looking for an alternative to the sponge birthday cake or wedding cake or if you just want a slice of cheesecake you know where to come.

We only create cheesecakes and this is a passion of ours so why not pop into our shop and buy a slice or two!

Caledonian Cheesecake Company Unit 6 Jackson House, Jackson Avenue, Grangemouth, Falkirk FK3 8JU Tel: 01324 484901 • www.caledoniancheesecake.co.uk

Wow…