March 2025 ALTSA Update

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AGING AND LONG-TERM SUPPORT ADMINISTRATION

AGING AND LONG-TERM SUPPORT ADMINISTRATION

Cultivating a Growth Mindset in ALTSA

Last month, I shared some thoughts on the importance of choosing faith in ourselves, our teams, and in our collective impact over our fear of the many unknowns that surround us. One thing I know that helps me do this is being aware of my own mindset. I have to ask myself, “Am I approaching things with fixed assumptions or am I practicing having a Growth Mindset, where change and growth are possible.”

The term Growth Mindset was created by researcher and sociologist, Carol Dweck. It is described as the belief that one’s abilities and intelligence can be developed and improved through effort, learning, and perseverance. This means seeing challenges as opportunities to grow rather than obstacles that cannot be overcome. It’s not blind optimism, but rather the confidence that we can figure it out and the tenacity to

stressors and events. It is also important for our ability as an organization to pivot and easily adapt to the constantly changing world around us. As Carol Dweck notes, “The passion for stretching yourself and sticking to it, even (or especially) when it’s not going well, is the hallmark of the growth mindset.” My vision is for all of us to get better at this.

“Developing a Growth Mindset is essential to our

While this concept is included in many ALTSA trainings and workshops related change management, Lean, and leadership development, I believe it is such an important concept that I’ve asked ALTSA’s Organizational Development Team to create a quarterly Focal Point offering dedicated specifically to Growth Mindset. The workshop is just one part of our Employee Survey Action Plan, supporting our desire to improve how we manage change at every level of the organization and that includes how we manage

National Women’s History Month

Virtual Backgrounds in Celebration of National Women’s History Month

Click here to download from SharePoint or on the image below.

As we celebrate National Women’s History Month, it’s important to shine a spotlight on the remarkable achievements of women in the field of social services. Their contributions have significantly impacted the well-being of vulnerable adults in our community, and their stories deserve to be highlighted.

Let’s take a moment to recognize the pioneering efforts of Dr. Elisabeth Kübler-Ross, whose groundbreaking work on the five stages of grief has provided invaluable insights for social workers and caregivers supporting individuals through difficult times. Dr. Kübler-Ross once said, “People are like stained-glass windows. They sparkle and shine when the sun is out, but when the darkness sets in, their true beauty is revealed only if there is light from within.”

Education and social services are the twin pillars of a just society. By supporting and uplifting each other, we can create a brighter future for everyone.

In Washington State, we are fortunate to have our own local heroes. One such individual is Nettie J. Craig Asberry, a civil rights activist who made significant contributions to both the suffragist and civil rights movements. She founded the Tacoma NAACP chapter and the Washington State Federation of Colored Women, among other achievements.

Additionally, we honor the legacy of Dorothy Hollingsworth, who was the first African American woman to serve on the Seattle School Board and a passionate advocate for education and social services. Dorothy once stated, “Education and social services are the twin pillars of a just society. By supporting and uplifting each other, we can create a brighter future for everyone.”

These women, along with many others, have made significant strides in improving the quality of life for vulnerable adults. Their stories inspire us to continue our mission with compassion, dedication, and a commitment to making a positive difference.

Brain Injury Awareness Month and Senior Nutrition Month

This March, ALTSA is joining the Administration for Community Living and senior nutrition providers nationwide to celebrate the National Senior Nutrition Program’s anniversary.

Since 1972, the Senior Nutrition Program has provided nutrition services for older adults. Funded by the Older Americans Act, it helps adults 60 and older access nutritious meals and vital services to improve their health and social connections.

Senior nutrition is crucial. Each year, up to half of adults over 65 are at risk of malnutrition, and over 10 million face hunger. Many older adults lack access to the nutritious food they need to stay healthy and independent.

The Senior Nutrition Program promotes healthy eating, reduces social isolation, and improves health. It also connects older adults to home and community-based services for better well-being.

For over 50 years, this program has helped create strong, healthy communities. ALTSA proudly recognizes its impact on older adults’ health and well-being. Join us in celebrating our seniors and this vital program nationwide!

Learn more at ACL.gov/SNP and use #SeniorNutritionProgram to join the conversation.

A brain health video they just released: Maintain Your Brain

A locally-flavored mini-video from our NWRC Building Dementia Capable Communities program - to provide a bit of fun with the brain health message! Sent by one of their Dementia Care Specialists, Kelsey Lovik.

March is both Brain Injury Awareness Month and Senior Nutrition Month, highlighting two key issues affecting those we serve.

Brain Injuries:

Brain injuries from falls, strokes, or other conditions are a growing concern for older adults. Early intervention and proper care improve recovery and quality of life. The TBI Advisory Council and the team at HCS HQ focus on the link between brain injuries and domestic violence. Your dedication ensures individuals with brain injuries receive the care they need.

Nutrition: Good nutrition is essential for health, managing conditions, and promoting independence. Many people we support face challenges accessing healthy food. Our work connecting seniors to nutritious meals and education is crucial. These programs are delivered through our partners at the Area Agencies on Aging.

This month, let’s reflect on our impact and continue advocating for those we serve. Thank you for your hard work and commitment.

Welcome Maya Black

Maya Black has been an asset to DSHS in all her positions, and now we are lucky enough to have her in MSD. Maya’s mind is always going 100 miles a minute, with her main goal being: “How do we make this more efficient?”

Since Maya started her position last August 2024, she has taken on the challenge of developing an internal SharePoint log for our miscellaneous invoices, which finalizes the movement of all accounts payable items being 100% SharePoint-based. Maya also helped develop internal processes to make invoice payment processing more efficient, particularly large invoices such as Verizon, which are time-consuming and involve crosschecking all names on the bills with active payroll reports. This automated process removes the manual labor of individually checking each name.

Maya has also suggested various ways for the state to save money. One example is working with the P-Card (a Washington state

purchasing credit card) team to analyze spending on ALTSA and DDA payments to see if any other types of payments can be made on the P-Card. The more we pay on the P-Cards, the bigger the rebate we receive.

It has been a whirlwind six months for Maya, but she has come in with enthusiasm and a joyful spirit and has already improved our work. Her dedication to continuous improvement is invaluable to MSD and ALTSA. We are more than happy to have her on the team!

ALTSA’S STRATEGIC GOALS

CHAMPION Services and Supports that Increase Access, Choice & Integration.

HONOR Independence, Rights, Health & Safety for Vulnerable Adults Living in Home- and CommunityBased Settings.

OPTIMIZE Partnerships & Lived Experiences.

IMPROVE Quality, Accountability and Responsiveness.

CULTIVATE Strong Workforce and Implement Technology Supports.

EMPOWER Staff Belonging, Engagement, Innovation and Wellbeing.

Demonstrating Commitment to Access

HB2221 (Interpreter Shortage) Workgroup Updates

As of February 28, 2025, the workgroup members finished their workgroup and subgroup meetings and were able to develop a list of recommendations for the Office of Deaf and Hard of Hearing to consider. The Office will review these recommendations and will go into the next phase of drafting the legislative report for the June 30, 2025 submission.

The Office held a state partner meeting on March 4, 2025, to review the recommendations and organized a public town hall meeting on March 5.

Visit DSHS Office of Deaf and Hard of Hearing YouTube Playlist

Captioned Telephone Services

Washington state’s analog Captioned Telephone Service discontinued services on January 1, 2025, due to extremely low usage. The Office of the Deaf and Hard of Hearing will neither provide analog captioned telephone services through Washington Relay Services nor distribute analog captioned telephones through the Telephone Equipment Distribution Program.

Internet Protocol

Captioned Telephone Service is available nationwide. You can get an IP-captioned phone from service providers certified by the Federal Communications

Commission. The service providers are listed below. If you do not have access to the Internet or a cell phone/hot spot, please get in touch with Kelly Robison, Telephone Equipment Distribution program manager, at 360-819-0913 (voice, text, or FaceTime) or by email at Kelly.Robison@dshs. wa.gov to discuss possible options.

Internet Protocol Captioned Telephone Service Providers:

CaptionCall, LLC

CaptionMate, LLC

ClearCaptions, LLC

Global Caption Hamilton Relay, Inc.

InnoCaption

Nagish, Inc.

NexTalk, Inc.

Rogervoice

Celebrating Social Work and Nutrition Month

March marks National Social Work Month. It’s a great time to learn and reflect on the profession’s many positive contributions. The theme of 2025 is “Compassion + Action.”

Social workers practice in a wide variety of settings, including hospitals, schools and communities. They are an essential part of our workforce, trained to help people address personal and systemic barriers to optimal living and effect positive change in individuals, families, groups and entire communities.

Within RCS and across ALTSA, social workers are part of an interdisciplinary team that assesses client/resident needs, situations, strengths and support networks. This work helps guide us as we craft comprehensive care plans, policies, education and curriculum and conduct surveys and investigations.

March is also National Nutrition Month, an opportunity to learn more about making informed food choices and developing healthy eating and physical activity habits. These positive changes can reduce the risk of chronic disease, improve cognitive function and memory, and enhance overall health and well-being.

This year’s theme, “Food Connects Us,” highlights how food connects people to their families, friends and cultures. Sharing a meal is an opportunity to learn about its preparation, who made it and where the ingredients were sourced.

Please join me in celebrating our colleagues who bring social work and nutrition knowledge and expertise to our team. Thank you for your significant contributions to the health and well-being of our residents and communities. Your work supports the DSHS mission and promotes protection for many of the most vulnerable people in our state.

Prepare in a Year: Make a Plan

Last month, we identified the hazards in Washington that may impact us. The next step in personal preparedness is to start developing your plan. Preparedness is personal. Tailor your plan to you and your household. If you already have a plan, GREAT! When was the last time you reviewed your plan with your household? Have there been changes in your dynamics that should be considered when updating your plan?

Steps to Build a Thoughtful Emergency Plan

Step 1: Discuss your emergency plans. Start putting a plan together by discussing important planning questions with your family, friends, or household to start your emergency plan.

• What will you do during each type of disaster that could impact you and your household?

• Who are your out-of-area contacts? If you are separated from your family or household and need to send messages to let your family know you are safe and your location, this is the person who would let your family or household members know. This person should be at least 100 miles away.

• What are your evacuation plans? How will you reunite with your family or household if you are separated?

Step 2: Think about your needs. Consider specific needs in your household.

• Do you take any medications?

• Do you require specific dietary requirements?

• Do you have children?

• Do you care for an elderly family member?

• Do you have pets?

Step 3: Create an Emergency Plan.

• Put your discussion findings and answers on paper to start building your plan.

Why is it important to have a plan for emergencies? It helps us recognize what to do during an emergency that causes stress, anxiety, and fear. It also helps us become secure, ensure our family, friends, and household are safe, and resume our jobs to serve those who count on us.

Resources: Emergency Management Division’s Prepare in a Year Guide: https://mil.wa.gov/asset/5f171cc0a935f Ready.gov - Make a Plan: https://www.ready.gov/plan

Showing Up In Our Values

Digital Accessibility for All

We are committed to making sure our digital products are accessible to all. It’s essential for each of us to do our part in adding accessibility to our files. We encourage you to use these resources to make information and communication available to all individuals, including those with disabilities.

Writing alternative text (alt text) is crucial whenever you use an image, logo, branding, or any other non-text resource. Effective alt text communicates what the author intends to convey with the item. To help you write effective alt text, we recommend the following resources:

Writing Effective Text

WebAIM: Alternative Text

Alt Text Decision Tree

Software Accessibility Information:

Microsoft Word

Step by Step Instructions

Checklist

Adobe Acrobat

Verify PDF Accessibility Instructions

Adobe Checklist

PowerPoint

Video on Slides Reading Order

PowerPoint Checklist

More information is available on SharePoint.

With Spring around the corner, we are reflecting on how, like the seasons bring about change, so do the large and subtle ways we show up in our values during difficult times. Our team has been focusing on growth and our commitment to seeding possibilities into a work culture that is fruitful and respectful of all ALTSA employees.

In response to feedback from past sessions, we’ve refreshed several offerings to better serve you. These include:

• ALTSA Cultural Community On-Boarding: A workshop tailored for new employees to help them feel welcomed and connected.

• ALTSA Bridge Building: You and EDAI: A deeper dive into ALTSA’s values, your personal values, and EDAI principles.

Both workshops now provide more opportunities for connection, deeper understanding, and engaging activities to foster growth.

"Spring: A lovely reminder of how beautiful change can truly be."

As you continue your growth journey, we encourage you to connect with your EDAI team and participate in ALTSA’s ongoing EDAI journey. The EDAI team is here to support you through facilitation, strategy, and creating spaces for meaningful dialogue, all while emphasizing human dignity, a growth mindset, and a culture of belonging.

Connect with us via email or join one of our offerings. Click on the title to register.

ALTSA Cultural Community On-boarding March 27, 9 a.m.-3 p.m., or May 22, 9 a.m.-3 p.m.

ALTSA Bridge Building: You and EDAI April 17, 9 a.m.-3 p.m.

EDAI Focal Point

March 19, 1-2 p.m., or March 14 2025, 1-2 p.m.

EDAI Connection Café

April 1, 1-2:20 p.m.

March News and Events

Please check out our one-page March 2025 AOD Newsletter.pdf containing links to all the resources and opportunities we’ve created for you based on your feedback. Speaking of your feedback, we want to check-in with you!

Take 5 minutes to share your thoughts on our offerings by completing this short, anonymous survey, open until March 17. We’d love to hear what topics interest you and any ideas you have for our team! Click the image above to participate.

We’ll share the results in next month’s ALTSA Update as part of our Employee Survey Action Plan to grow these opportunities. Don’t forget to review our ALTSA-specific follow-up survey and next steps on Change and Belonging.

Explore the March ALTSA Wellness Note

The theme this month focuses on the importance of connecting to our senses!

Tap on the image to open!

Did you know ALTSA’s Wellness note was created in response to the 2020 Employee Survey? –It also supports ALTSA’s Strategic Plan goal 6: Empower Staff Belonging, Engagement, Innovation and Wellbeing.

Your Wellbeing Matters

Want to learn how to build new habits? Mark your calendar for the ALTSA Thrives Connection Café on March 12, from 11:0011:50 a.m., and explore the concept of Habit Stacking! ALTSA Thrives provides a safe, inclusive, judgment-free, and positive space to support your wellbeing.

Want to learn how changing your thinking can positively impact your stress, wellbeing, and success–especially in difficult times? Plan to join our newest Focal Point: Growth Mindset. Our first session is March 11, but don’t worry if you can’t make it, as it will be offered quarterly. Register in the Learning Center today!

Prioritize your health!

• Please remember to use your vacation and sick leave benefits as you need them. Make and keep your medical appointments and plan for vacation breaks.

• Also, please stay on top of your handwashing, vaccinations, and flu shots. As Benjamin Franklin said, “An ounce of prevention is worth a pound of cure” Infection rates are going up and we need everyone to stay well for yourself, your family, your coworkers, and the people we serve.

Navigating Change Through Strategic Plans

Change often triggers uncertainty and discomfort that can lead to workplace anxiety. It challenges what has become familiar and introduces the unknown. It’s natural for change to evoke resistance, doubt, or feelings of being overwhelmed. Recognizing that this response is a normal part of the process is the first step toward creating space for growth.

Strategic plans provide a clear direction and sense of purpose, serving as an anchor amidst the shifting tides of change. By aligning personal efforts and day-to-day tasks with the bigger picture, we can find reassurance and ground ourselves in moments of uncertainty. When feelings of doubt overwhelm or resistance arise, our strategic plan offers guidance to help prioritize what matters most.

Leaders at DSHS play a crucial role in reinforcing strategic plans and supporting employees through change. With clear communication, empathy and transparency, leaders can reassure teams that change is purposeful. By demonstrating how these changes align with the strategic plan, leaders help foster understanding and confidence.

The WA Cares Fund Continues to Meet Significant Milestones for Our System Builds.

Benefits Application Management System

The Benefits Application Management System is the self-service tool that Washingtonians will use to create their account, request a Contribution Determination, request their Care Needs Assessment appointment, and manage their benefit if approved.

Throughout 2025, we will continue to build the system, conduct end-to-end testing and incorporate Annual Statements, beneficiary notifications, and electronic signatures for forms.

Care Needs Assessment in GetCare

GetCare is the assessment tool chosen for the WA Cares Fund Care Needs Assessments.

The Care Needs Assessment will be used to determine benefit eligibility for WA Cares. We began working on the assessment tool in September 2024 and are scheduled to complete it in September 2025. WA Cares is on track to accomplish the work and have the tool ready for the system end-to-end testing scheduled for October 2025.

Want to stay connected?

Watch our webinar recordings, follow us on Facebook, LinkedIn and Instagram or subscribe to our newsletter for the latest updates.

These updates will help WA Cares continue to stay customer-focused while providing our customers with a seamless, quality user experience.

Benefits and Customer Care Console

The Benefits and Customer Care Console is the customer relationship management tool used by the benefits and customer care team to manage customer interactions via phone and email.

Last year, WA Cares integrated the tool with the Amazon Connect phone system to create a more streamlined experience for WA Cares staff and our future beneficiaries. Overall, the launch of the updates was successful and helped pave the way for future enhancements.

The tool will receive updates to its Interactive Voice Response System over the next year. This system will allow callers to select options from a menu and access the information they are looking for without needing to speak to a live agent. These updates will help WA Cares continue to stay customer-focused while providing our customers with a seamless, quality user experience.

Communication and Support During Legislative Season

Friends and Colleagues: 2025 Legislative Session is upon us!

Our legislature convenes in the first quarter of each year to write biennial and/or supplemental budgets and write and pass laws. ALTSA, as an executive branch agency, lends our expertise on long-term care to policy makers, legislators and the Governor as they write new policies that impact our book of business.

For those who participate in our bill analysis process, you are doing incredibly important work that informs strategic policy engagements for the Office of the Assistant Secretary and the Office of the Secretary during the legislative session.

The legislative process is not the most straightforward, so if you’re feeling overwhelmed and unsure how to engage, here are some resources to refresh your memory on how the legislative process works!

• SchoolHouse Rock’s How a Bill Becomes a Law (a classic for a reason).

• The Washington State Legislature’s How a Bill Becomes a Law step-by-step guide (not as fun but still good).

TAP TO READ

Memo: Upcoming 2025

Legislative Session –Legislative Protocols Refresher

• ALTSA’s Legislative Affairs SharePoint Site, which includes training materials on the legislative process, Lobby Gov (our bill analysis system) and legislative reports.

• Office of Financial Management’s Budget Process Guide.

• ALTSA’s Focal Point Site, where you can access upcoming Legislative Literacy 101 sessions.

In addition to the usual changes and, let’s face it, chaos typical of the legislative session, 2025 has been accompanied by some significant changes in state government. Governor Bob Ferguson was sworn into office January 15, 2025 and started his term by appointing new cabinet members, establishing his budget priorities, and setting up his executive leadership team.

While change can feel uncertain, it’s all a part of the process. Don’t hesitate to reach out with your questions!

PLEASE REMEMBER:

Staff should not testify or write letters to the legislature on behalf of DSHS or in their official capacity without explicit approval from the Assistant Secretary.

Due to state lobbying and ethics laws, if you want to testify or write a letter, you will need to do so on your own time. If you would like to engage on an issue that impacts ALTSA, please coordinate with Laura at laura.han@dshs.wa.gov.

Expanding the Caregiver Workforce

caregivercareerswa.com

Workforce Development and Retention Group

New High Schools Join the Home Care Aide Program

To kick off 2025, we are excited to announce the launch of two brand new High School Home Care Aide programs. This brings the total number of schools offering these programs to eight!

• NEW Toppenish High School

• NEW Crossroads High School (Granite Falls)

• New Market Skills Center (Tumwater)

• Garfield High School (Seattle)

• Interagency High School (Seattle)

• Selah High School

• Tri-Tech Skills Center (Kennewick)

• Everett High School

These programs are designed to prepare students for rewarding careers in caregiving and healthcare. If you have any questions, need more information, or would like to see this program in your school district, contact Carly Seagren, carly.seagren@dshs.wa.gov

Join our email list to receive information, updates, and news about the High School Home Care Aide Program.

Tackling Transportation Barriers for Caregivers

Our team is developing a pilot program to address transportation barriers faced by caregivers. Inspired by successful initiatives, our goal is to provide reliable and efficient transportation options to help caregivers perform their critical roles effectively. Key features include partnerships with ride-sharing services, flexible scheduling, and a user-friendly platform to arrange rides seamlessly. By leveraging modern technology, we aim to empower caregivers and eliminate transportation obstacles.

Stay tuned for more updates on this innovative project.

Caregiver Survey Highlights

To better understand the challenges, opportunities, and motivations of those working in caregiving careers, a survey was conducted to gather insights directly from 14,376 caregivers.

This survey sought to explore key themes, including job satisfaction, workplace conditions, training and development needs, and the personal and professional challenges caregivers face everyday. It also examined the factors influencing recruitment and retention and caregivers’ perspectives on career growth opportunities within the industry.

“I love caregiving. I have always been someone who loves helping and taking care of people. This job gives me a chance to do that for people.”

Survey participants included both current and former in-home caregivers. Respondents provided valuable feedback on their experiences, including the rewarding aspects of their roles, such as building meaningful relationships with clients and feeling a sense of purpose. At the same time, they highlighted common challenges, including burnout, low wages, inconsistent schedules, and limited access to training or advancement opportunities. The survey also identified gaps in recognitions and support for caregivers. Findings underscored the importance of fostering a positive workplace culture, offering competitive compensation, and providing professional development opportunities to retain and attract new caregivers. Addressing these priorities will improve recruitment and retention of caregivers and positively impact the caregiving workforce.

Click to read the full PDF report.

Celebrating Our People

If you know any of these folks, please take a moment to send them a RAVE review which will be cc’d to their supervisor! Or send them a Teams message to thank them for their service. Either way, peer recognition matters, and is one more way we all contribute to ALTSA being the culture we want it to be and our Employer of Choice!

Staci Dilg, your teammates have mentioned a few times that you are like a walking encyclopedia. And that is meant as a huge compliment! Your ability to retain information, as well as find prior documentation, is amazing. You are always thinking and looking at what we can do better as a unit. Your drive to keep learning has proven valuable to our team!

Scotti Bower, you’ve taken on the role of Program Manager and haven’t shied away from learning new things. You look at our processes and procedures and ask relevant questions that have led to strengthening those procedures. You have a caring nature and that shows in how you interact with your team and others. And you also are always willing to step in and help whenever it is needed. So glad to have you on our team!

Take time to appreciate others by sending them a RAVE Review! Bookmark the link! It’s so easy and can really impact a sense of connection and belonging for both the sender and receiver!

Donna Beatty is helping TDLM with our first competitive bid and has been great to work with! She is sharp, hardworking, fun, and generally invaluable. We really appreciate her!!!

Anna Swain, Thank you so much for your work on the ELT dashboard! Your technical skills, attention to detail, and understanding of Lean visual management shine through! The quality of the data visualization and the deeper layers of information are so valuable to leadership in having clarity about the current state and trends and being able to make timely data-driven decisions and communicate the story behind them successfully. Thanks so much!

Kristen Sinclair is an amazingly driven individual with expertise in a variety of areas. She is innovative and strategic in her thinking and embodies ALTSA’s goal to improve outcomes by promoting CHOICE through innovation and cultivating relationships. Thank you for being of service Kristen.

Collin May

Laura Neuner-Fischer, I appreciate Laura’s unwavering sense of humor and her ability to make each day fun, engaging, and valuable. Laura has always been more than willing to share her knowledge and assist with confusing or complicated situations. There have been times where I just needed to “ask a quick question!” and end up taking Laura down a rabbit hole of “what if’s” that ends up boosting my knowledge and giving me a more well-rounded understanding of the situation or options available. Laura is a great colleague and friend, and I am so grateful to work with her and witness her dedication to our clients. Thank you, Laura!

Rebecca Fueston

Employer of Choice

Use this EOC Ideas Submission Form to share your ideas on making DSHS a great place to work or visit Employer of ChoiceHome (sharepoint.com)

Alternative Dispute Resolution Service

Check out this resource from the DSHS Office of Justice and Civil Rights to learn about Mediation, Facilitation, Conflict Coaching, and Training.

March Focal Point Sessions

The schedule can be found in two convenient locations.

Visit 2025 Focal Point Training Topics or Focal Point SharePoint site

March 11

Growth Mindset

10:30 – 11:50 AM

Presenter: Amy Besel

March 19

Exploring Our Values & Their Connections to EDAI

1 – 2 PM

Presenter: Collin May

March 20

Introduction to A3s (New Topic!)

2:30 – 3:50 PM

Presenter: Beth Adams

March 26

Thriving Through Change

10:00 – 11:50 AM

Presenter: Erika Hurley

April 8

Creating a Change Management Plan

11:00 – 11:50 AM

Presenter: Erika Hurley

Shared Leave

You can donate your leave to a coworker in need.

If you have:

• Over 80 hours of Annual Leave.

• Over 176 hours of Sick Leave.

• A Personal Holiday available.

Visit Shared Leave site.

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