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TIVA 2 UPDATES

There are many smaller changes, improvements, and fixes to come so keep an eye out for the release notes for each new version!

TIVA2 is always growing and changing to better meet our needs. These change ideas come from the need to fit policy requirements, improve processes, create efficiencies, and fix bugs, but mostly the changes in TIVA2 come from ideas and insights provided by the people who use the system every day—you. Small improvements and fixes may occur without much notice, but here is a list of some of the bigger changes made in TIVA2 over the last few months, and some to look forward to in months to come. September 2021 • A dashboard was added for Paralegals and LBAs to help manage their open appeals and tracking response for the substantiation letter. An Appeal Activity section allows for better recording of appeal process milestones which will in turn feed into the DataMart to provide more comprehensive reports for the Due

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Process Unit. December 2021 • After much discussion and feedback from the field the date/time picker was updated. Time can now be entered manually by typing directly into the hour and minute fields or adjusted using the corresponding arrow buttons. Also, if military time is entered the hour will convert to standard time to comply with the standard format (ex. Military time 14:15 -> 2:15 PM in TIVA2). • Intakes in TIVA2 can now be copied into a new report. A “Copy Intake” button is present under the Actions section on the left side of the screen. This opens the Copy Intake action window where the AV/ AP information to be brought into the copy can be selected and the narrative information updated. • A case note type of “APS Telephone Contact” was added to the investigation case notes list. • A dropdown was added to the “Restricted” checkbox so staff can briefly see why an intake or investigation was restricted. • For substantiated investigations, the Youth Finding Type has been updated to reflect policy changes for investigations with alleged perpetrators 17 years of age or younger. The two options for youth findings are now “Youth 11 or younger” or “Youth 12 to 17” to specify age ranges of the alleged perpetrator. • The Vulnerable Adult definitions were updated to reflect the statutory definition change to the Guardianship and Conservatorship RCW. March 2022 • Addition of a “Assignment Notes” section to the TIVA2 rotation tool. This 20-character field will display next to the investigators name when assigning a new intake to provide details for assignments such as indicating the investigator is a Self-Neglect or Financial Exploitation Specialist or that the investigator should not receive any 24-hour responses. Tentatively Coming April 2022 • Addition of a new tile in investigation which will display the screenings completed by APS investigators. The first addition to this tile will be the “APS Safety Screening” tool which will allow users to answer the screening questions and then display the results and next steps on the page. • Display investigator assignment history in the investigation as well as the investigation action log. • Removal of the “AV Deceased/Financial Exploitation” intake screen out code. • Addition of the AV’s date of birth to the investigation dashboard. • Adjusting the text display in “High Contrast” mode to improve visibility in the header. Later in 2022 • Addition of the APS Risk Screening tool to the new screening tile. • New Public Online Report (POR) queue design.

Helpdesk How-To For TIVA2

There have been many improvements and changes in TIVA2 over the years, and with every change comes the possibility of problems. Whenever you encounter a problem with TIVA2 there are some specific steps you can take to help the TIVA2 experts help you. You should always request help by submitting a ticket via the “ALTSA-DDA Helpdesk” Service Portal. Using the helpdesk Service Portal to submit your ticket ensures your concerns can be directed to the correct person and allows for tracking of your issue. The ALTSA-DDA Helpdesk can be accessed via the ALTSADDA Helpdesk icon on your desktop. This is the same system you use for making helpdesk requests for general IT problems with your computer or other programs. Once you click on the ALTSA-DDA Helpdesk icon the Service Portal will open. Click the “Application Issue” button to open a TIVA2 ticket. • In the dropdown labeled “Select the application”: Select “TIVA2” • In the dropdown labeled “Select the type of issue you are experiencing” select the issue which most closely describes the problem you are experiencing. • Once you have selected the issue you will need to describe the issue in detail. For TIVA2 it is important you provide as many details as you can around any system issue you are reporting. • When the issue first occurred.

• How frequent does the issue occur (every time you log in, every day, after lunch)? • What piece of work was the issue related to (Intake or investigation number AND the AV name)? • Are there steps you have used to successfully address/fix the issue on your own? • If you have a screenshot of the issue or an error message, upload this as an attachment.

• If you are making the ticket on behalf of someone else, identify by name who that person is. • If you are requesting a document, be removed from TIVA2 include the following: • The intake or investigation number and the AV’s name. • The uploaded documents name. • The date the document was uploaded. • If you have a screenshot of the document details from TIVA2, upload this as an attachment.

• After these details are entered on the ticket, select an urgency level.

Once your ticket is received, one of the experts will review, and may be in touch with you for clarification. Following this process will help ensure you get a quick and effective response to your concerns. We look forward to helping you! -Data Unit

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