Resiliency in Uncertain Times – We’ve Got This!
Bea Rector Assistant Secretary
Last month, I shared some thoughts on the importance of cultivating a Growth Mindset, noting not only is it critical for our ability as an organization to pivot and easily adapt to the constantly changing world around us, but it is also essential for our individual wellbeing and resiliency.
During our March 19th ALTSA Extended Management Team (EMT) meeting, attended by Headquarters and Regional leadership, we built on Growth Mindset by prioritizing time to explore the subject: “Leadership in Uncertain Times: Supporting Ourselves and Others Through Big & Uncertain Change.” We were able to share with empathy the many ways we see distress showing up in ourselves and in our staff. We came away with new tools and increased knowledge, confidence, and connection. Most importantly, we strengthened our shared commitment as leaders to support every ALTSA teammate’s resiliency. Special thanks to Jamie Wiggins, Erika Hurley, and Amy Besel for their expertise, facilitation, and leadership support.
My message to our leadership team then is the same one I share with you now: We’ve got this! We’re a large organization with 2900+ staff. I see our strengths as having a really clear sense of
what we’re doing and why. We hire staff with deep expertise, to mentor, and further develop our collective knowledge and expertise. We know our business and do it well. We make mistakes but learn from them and institute new ways of doing our work, always recommitting with conviction in service to others.
State budgets contract and expand. Unfortunately, we are at a point where expenditures are outpacing revenue. We’ve been here before, needing to make tough choices in difficult budget times. Each time, we have rallied together to sustain core services. We are resilient, resourceful, and focused on our North Star, which is ensuring people have access to and choices about where and how they receive services and support and that their dignity, rights, and safety are honored. Although we don’t know the final budget, we do know that there will be cuts.
While I can’t stop these hard, uncertain times from happening, we will be open and honest in our communication. I can reiterate you are not alone. I believe in you, our leadership, our mission and our track record of resiliency. In the meantime, I encourage you to prioritize time for yourself, ask questions, support each other and participate in our Focal Points: Growth Mindset and Resiliency in Uncertain Times. Together, we’ve got this.
“While I can’t stop these hard, uncertain times from happening, we will be open and honest in our communication. I can reiterate you are not alone. I believe in you, our leadership, our mission and our track record of resiliency.” -Bea
Fostering a Resilient Workforce
Kathy Morgan Director
April is Stress Awareness Month, a time to focus on managing stress and supporting the wellbeing of our dedicated social services professionals. As we work toward achieving ALTSA’s strategic goals, we must recognize that stress management is critical for fostering a resilient workforce.
ALTSA’s first Strategic Goal, which emphasizes increasing access, choice, and integration for individuals, relies heavily on an effective and healthy workforce. By providing technology support and promoting remote services, we not only improve client outcomes but also reduce stress for staff managing caseloads and delivering care.
Stress management aligns with ALTSA’s fourth Strategic Goal, improving quality, accountability, and responsiveness. When our staff is supported and empowered, they can provide better, higher-quality services to individuals, ensuring that we meet our objectives while maintaining wellbeing.
As we advance through 2025, let’s prioritize self-care and stress reduction to stay focused on our mission and achieve these critical goals.
Self-care in Times of Uncertainty
Cathy Kinnaman Director
The last issue of HCS Highlights featured an article on the High School Home Care Aide (HCA) Training Program, an initiative that equips students with caregiving skills while strengthening our long-term care workforce. This program is creating opportunities for young people and helping meet the growing need for home care aides in Washington. I encourage you to read the article and watch this newly released video.
Watch and learn more about the High School Home Care Aide Program
April is Stress Awareness Month, a reminder of the importance of self-care—especially in times of uncertainty. With ongoing challenges at both the state and federal levels, many of us are feeling the strain of change and unpredictability. While we work to support vulnerable Washingtonians, we must also take care of ourselves. Whether it’s simply taking a moment to step outside, practicing mindfulness, or reaching out for support, prioritizing wellbeing helps us stay resilient. Please take advantage of every resource available—including the Employee Assistance Program —to ensure you have the support you need.
I want to recognize and thank you for your dedication to our mission. Your work is vital, and your wellbeing matters. Let’s continue to support one another as we navigate these uncertain times together.
Click the cover to read this edition!
ALTSA Accountability Successes
Eric Mandt Director
Inventory season is winding down, and our ALTSA numbers have been submitted to DSHS Asset Management. Statewide, ALTSA shows continuous improvement in our asset program, reporting fewer losses year over year. Autumn Ekstrom leads this process; her remarkable ability to track inventory and organize all the responses contributes significantly to ALTSA’s sustained annual inventory successes.
HQ staff participation was successful due to contributions from David Riojas, who developed and expanded the online staff self-reporting tool, and Collin May, who suggested an innovative use of the Learning Center (inventory reporting as a required assignment).
Inventory counts can be tedious and time-consuming, and a big thank you goes out to our regional operations and administrative staff for the hours they spend accounting for the equipment within their locations. A special thanks goes out to Ellie Bird for her diligence and organizational prowess and to all staff who helped locate equipment that was initially unaccounted for.
A few resulting successes to share:
• Administration-wide, Region 1 reported only two lost items, with a total value of $0.02
• R1 RCS locations had no losses to report
• R3 APS locations reported no losses
• ALTSA HQ IT Help Desk accounted for all items
Additional information and final inventory numbers will be available in the coming weeks once DSHS Asset Management completes the agency-wide reconciliation.
Thanks again to the people working on the inventory and to everyone in ALTSA for being responsible stewards of our re-sources—this process takes a village!
National Deaf History Month
Earnest Covington, III Director
Happy Spring!
It’s a busy time at ODHH. This past month, ODHH went to Davis High School in Yakima to do a presentation about the pathway to becoming an ASL interpreter. ODHH had the opportunity to meet with several students who are interested in pursuing interpreting careers. We thank the teachers in Davis High School for inviting us to participate.
As of March 1, ODHH Case Management Services had served 369 clients and is on track to exceed the program’s goal of serving at least 500 clients this fiscal year.
We hosted a town hall meeting on March 5, 2025, to update the community on the interpreting shortage workgroup’s process and to share recommendations. We will also host several smaller update sessions with organizational and community partners to prepare them for implementing community-based solutions.
SAVE the DATE
Webinar provided by the Office of the Deaf and Hard of Hearing
Empowerment & Inclusion: Elevating Accessibility in State Agencies
National Deaf History Month
As you may or may not know, April is National Deaf History Month, designated by the National Association for the Deaf (NAD), the nation’s premier civil rights organization of, by and for Deaf, DeafBlind, and Hard of Hearing individuals in the United States. NAD represents the United States of America at the World Federation for the Deaf conference, an international human rights organization. Deaf History Month was created to celebrate and recognize the accomplishments and experiences of all Deaf and DeafBlind people.
Date: April 30, 2025 • Time: 9 –11 a.m.
Join ODHH’s webinar to learn about ensuring communication access to Deaf, DeafBlind, hard of hearing, and speech-disabled consumers/ clients of state agency services empowering informed choices and self-determination. ODHH staff will share information and resources on accessibility for in-person or virtual meetings, training, digital platforms, and information systems.
Key aspects of the initiative include:
• Compliance with ADA Regulations: Aligning services with the Americans with Disabilities Act (ADA) to ensure equitable access.
• Partnerships and Collaboration: Working with state agencies to address specific accessibility issues.
• Innovative Solutions: Implementing new technologies and strategies to improve communication accessibility in training, digital and physical spaces.
Our goal is to create an inclusive environment where all consumers and clients can access essential public services without barriers.
Caring for the Caregivers
Amy Abbott Director
Many of us know this quote by the beloved Mr. Rogers, but one question is never asked when this quote is recited—when scary things do happen, who helps the helpers?
In ALTSA, we spend our days working very hard to achieve our mission to “Partner with people to access support, care, and resources.” Sometimes, this means working side by side with clients and residents who have endured a great deal of trauma, who are in crisis or who need immediate assistance.
Over time, these situations can begin to feel overwhelming and may lead to a personal reaction to the situation(s) known as secondary trauma, vicarious trauma, and compassion fatigue. Compassion fatigue is a form of burnout that impacts clinicians and caregivers who work with clients who have experienced trauma or suffering. Secondary trauma may occur suddenly after hearing a patient’s story one time. Vicarious trauma can represent a shift in an individual’s attitude and worldview and can impact the physical and mental health of someone exposed to the trauma of others.
All three can negatively impact our wellbeing. Symptoms may include sleeping problems, challenges with concentration, exhaustion, changes in mood, and physical problems such as headaches, stomach pain, or muscle tension.
How can we take care of ourselves and each other to minimize our risk? Prioritize self-care practices like regular exercise, sufficient sleep, healthy eating, and engaging in enjoyable activities outside of work; set clear boundaries with clients and colleagues, practice mindfulness techniques, and seek regular supervision to debrief experiences.
Our jobs are extremely rewarding in many ways but can also be emotionally demanding. Don’t be afraid to lean on trusted resources, such as the Employee Assistance Program. It is only by taking care of ourselves first that we will continue to find rewards in the job we do every day.
Prepare in a Year: Including Kids, Older Adults and Pets in Your Emergency Plan
Serena Segura Emergency Manager and Risk Officer
Do you have kids in your family? Are there older adults in your family? Do you have pets? Are they included in your emergency plan?
Kids, older adults, and pets may have different needs than those we planned for in last month’s article. Assessing and addressing their needs in your emergency plan will make it more holistic and inclusive. It is important to include emergency planning for your kids or kids who may be in your care. Do you have their school’s or daycare’s phone numbers listed in your plan? Are the emergency contacts listed for the school and daycare in your plan? Kids should also have emergency plan information for when they are away from home: important phone numbers, addresses, and family members’ names. Using games to share this information is a great way to start planning! FEMA’s Ready.gov/kids site has tools to help.
Planning for your pets may involve keeping their vaccine records up to date, including their micro-chip number in your plan, and listing their vet and emergency vet numbers in your plan.
Our emergency plans should be reviewed and updated regularly. As family dynamics change, so should our plans.
Resources:
Kids: https://www.ready.gov/kids
Older Adults: https://www.ready.gov/older-adults
Pets: https://www.ready.gov/pets
My granny was in an assisted living facility for 11 years, was diagnosed with Alzheimer’s disease , and almost exclusively spoke Japanese. She could not do her own planning or preparedness. She relied on the facility and family. My family’s plan always included her. This meant that the facility phone numbers were listed in the plan, copies of her important documents were included in the plan, and we were her transportation and second home if her facility was unavailable due to a disaster.
Our Culture and You
Amy Besel Senior Organizational Development Administrator
Tap the coffee cup for the interview with Miriam Mina!
Coffee Chat!
My Wish For You
The image to the left is of a sign I painted during the early part of the pandemic for my team’s cubicle area. While my team remains remote for most of our work, I am delighted this sign has been adopted by our Assistant Secretary, Bea Rector, hanging just outside her office. My wish for each of you is that you experience the culture this reflects. It takes each of us living our values every day to get here. Naming it and claiming is a great place to start! Feel free to download this image it speaks to you! - Amy
What is it: A video interview with different ALTSA Leaders
Why it was created: To help folks get to know our leaders better
Why you should check it out: To feel connection & get inspiration
Who was interviewed last: Miriam Mina, RCS Deputy Director
Who will be interviewed next: Peter Graham, MSD Deputy Director
Where you can find previous Coffee Chats: Right here!
ALTSA Wellness Note
This month’s dimension of wellbeing is EATING!
Special thanks to Autumn Ekstrom (MSD) for the idea of including QR codes so the note may be printed, posted, and accessed in our office locations too!
Click the blueberry image on the left to access the PDF of the April Wellness Note edition.
Be sure to add ALTSA Organizational Development SharePoint site to your favorites for easy access anytime!
The Bill Moss Executive Leadership Award
About Bill Moss: Bill served as ALTSA Assistant Secretary from 2013-2022. Throughout his 30-year career in state service, regardless of his role, Bill consistently demonstrated the qualities that contributed to ALTSA being recognized as a national leader in the provision of long-term services and supports. See sidebar
About the Award: It was established by ALTSA’s Executive Leadership Team upon Bill’s retirement to be awarded annually to ensure the legacy of his leadership is celebrated and sustained.
Kristin Byrne Deputy Director HCS Award Recipient
About Kristin Byrne: Kristin has served vulnerable adults for over 26 years, beginning her state career as a Social Worker with HCS. She has held many roles in ALTSA, both in the regions and at headquarters. Kristin demonstrates all the leadership qualities reflected, and is described by her peers as kind, authentic, compassionate, levelheaded in a crisis, inspirational, pivotal to our success, and a true legacy leader in ALTSA. Watch for an interview with Kristin in next month’s ALTSA Update!
AOD
Demonstrated Leadership Qualities
• Commitment to those we serve
• Support for development and engagement of staff and leaders
• Pursuit of excellence in all ways
• Investment in relationships, culture, equity, diversity, accessibility and inclusion
• Communication of the vision for the future
• Inspiration to achieve the vision
• Removal of barriers and advocacy for resources
• Accountability for actions and outcomes
• Values-based leadership and decision making
News & Events for April 2025
Please explore our April 2025 one-page AOD newsletter where you will find links to the many free trainings and resources we’ve created or compiled for you. You will also find links to our related SharePoint sites, including ALTSA’s Staff Development Opportunities SharePoint site, which was created in response to the 2023 Employee Survey and is updated monthly! Visit the DSHS Employee Survey Action Planning SharePoint site and scroll down to find the PowerBI site containing updates on all our survey action items!
Creating Belonging and Strength in Uncertain Times
Jamie Wiggins EDAI Administrator
It is no secret that most of us are facing uncertain times across all facets of our lives. In times of challenge and uncertainty, there can be an urge to become more rigid, to narrow our gaze, and to isolate. This is not the way forward; we must push against the urge to close ourselves off to weather the storm and instead find ways of accepting the rain and coming together. Equity, Diversity, Access, Inclusion, and Belonging are essential for building workplaces and communities that can withstand the storms we are currently facing. A fundamental component of EDAI principles is compassion. Compassion fosters empathy and a desire for understanding and creates an environment that honors each of our humanity. In uncertain times, such as shifts in leadership, budget constraints, and a constantly changing political landscape, tenets of EDAI can support our team dynamics, our emotional wellbeing and our shared humanity. When we face challenges from a place
of compassion, we honor each other, look for opportunities of curiosity and create opportunities for repair. This allows us as leaders to be flexible and willing to sit with discomfort.
“If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” – the Dalai Lama
Compassion is empathy put to action and creates collective resilience. As we look towards what lies ahead, we invite you to reflect on spaces that may benefit from additional compassion and where you can offer compassion to yourself.
If you are interested in how this may work for you or your team, please contact your EDAI team.
Upcoming EDAI spaces:
April Conversation starter Resiliency in Uncertain Times: April 9, 10 a.m. – 11:50 a.m.
Onboarding: April 24, 9 a.m. – 3 p.m.
WA Cares and You: Working Together for Long-term Success
Ben Veghte Long-Term Care Trust Director
roper nutrition plays a vital role in maintaining health and independence as we age. Our bodies undergo significant changes that affect how we process nutrients, making it essential to adapt our eating habits to support our evolving needs. As we grow older, several physiological changes occur that impact our nutritional requirements. Our metabolism slows down, muscle mass decreases, bone density diminishes and our ability to sense thirst often declines.
The WA Cares Fund offers another layer of support for Washingtonians. All working Washingtonians contribute a small percentage of their income into the fund. Then, when you need care, you can access your earned benefit of $36,500 (which grows over time with inflation) to pay for various services and supports, including homedelivered meals and paying family members to provide related care like meal preparation.
WA Cares is designed to help people age in place as long as possible. The program also allows participants who move out of state to continue to participate and ultimately receive benefits, provided they’ve contributed for at least three years before they leave the state.
Focusing on proper nutrition, staying physically active, and using available resources can significantly enhance the quality of life as we age. By understanding our changing nutritional needs and making informed choices, we can maintain independence and wellbeing for years to come.
Want to stay connected?
Watch our webinar recordings, follow us on Facebook, LinkedIn and Instagram or subscribe to our newsletter for the latest updates.
For more information, watch the replay of our March webinar, WA Cares Conversations: Aging and Nutrition.
Legislative Session Updates
Laura Han Legislative & Policy Analyst
We are over halfway through the 2025 legislative session! A lot of work by ALTSA staff has gone into some great legislative proposals, such as:
E2SSB 5337, Concerning Memory Care Certification.
This bill would create a new certification for assisted living facilities (ALFs) that advertise as providing “specialized memory care services” or who operate a restricted egress facility, unit or wing. This will create a more standardized definition of “memory care” in ALFs and help consumers make informed decisions for themselves and their loved ones. This bill has been a cross-divisional effort from the beginning and is likely to be passed during this session!
ESSB 5200, Concerning Veterans Medical Foster Homes.
As originally introduced, this bill would have exempted Veterans Medical Foster Homes (MFHs) from licensure under the adult family home statute, resulting in the state not having any oversight of MFHs. To protect vulnerable adults entering these settings, APS, HCS, and RCS staff worked together to come up with a solution that would allow for the creation of MFHs while still requiring the caregivers to meet certain state requirements, such as training and background checks.
These are just two quick examples. With a month left in session and (at the time of writing) budgets still to be introduced and finalized, I’m sure we’ll be able to highlight a lot more work in May!
As always, don’t hesitate to contact me (laura.han@dshs.wa.gov) or your division coordinator (see Legislative Affairs SharePoint) with questions!
PLEASE REMEMBER:
Staff should not testify or write letters to the legislature on behalf of DSHS or in their official capacity without explicit approval from the Assistant Secretary.
Due to state lobbying and ethics laws, if you want to testify or write a letter, you will need to do so on your own time. If you would like to engage on an issue that impacts ALTSA, please coordinate with Laura at laura.han@dshs.wa.gov.
TAP TO READ
Memo: Upcoming 2025 Legislative Session –Legislative Protocols Refresher
Laura Holloway QA Senior Administrator
Role of the State Auditor’s Office
Washington has had an independent auditor since its territorial days. In 1889, Washington became a state and enshrined the State Auditor’s Office in the state Constitution, reflecting a continued commitment to making sure public money is spent wisely and in the public interest. From offices across the state, our independent auditors help government work better and maintain public trust. The State Auditor’s Office is responsible for auditing Washington’s more than 2,000 local governments, ranging from the largest counties to the smallest special-purpose districts. These local government audits represent the bulk of the their work.
Federal Single Audits:
Recipients of federal funding must arrange for an audit when they spend $750,000 or more in federal awards in a year. A federal single audit’s objective is to determine and report on whether a local government that received federal funding has complied with applicable requirements. Each federal single audit contains two components:
1. An audit of the local government’s internal controls and compliance with federal requirements.
2. An audit of financial statements.
ALTSA 2024 Single Audits:
• CRU/Complaint Investigations
• Aging Cluster
• ICF-IID Survey Intervals
• Level of Effort
• Medicaid Fraud Control
• Medicaid Functional and Financial Eligibility
• Medicaid Service Verification
• Nursing Home Survey Intervals
• Provider Eligibility
Federal single audits offer several benefits for ALTSA and some key advantages:
1. Improved Accountability: These audits ensure that federal funds are used appropriately and efficiently by confirming compliance with federal regulations and guidelines.
2. Streamlined Audit Process: The single audit consolidates compliance audits into one process, reducing the burden on entities that might otherwise face multiple audits for different federal programs.
3. Enhanced Financial Management: The audit helps organizations identify areas for improvement in financial management and internal controls, fostering better practices and risk management.
4. Increased Transparency: It promotes transparency regarding how federal funds are spent, which is essential for maintaining public trust and confidence.
5. Access to Funding: Many federal programs require a single audit; having one can ensure continued eligibility for funding and grants.
6. Identify Areas of Concern: The audit process helps identify weaknesses or noncompliance issues that need to be addressed, allowing organizations to take corrective actions promptly.
7. Support for Interested Parties: It provides assurance to interested parties, including funders, and the public, that funds are being managed responsibly and in compliance with regulations.
Celebrating Our People
If you know any of these folks, please take a moment to send them a RAVE review which will be cc’d to their supervisor! Or send them a Teams message to thank them for their service. Either way, peer recognition matters, and is one more way we all contribute to ALTSA being the culture we want it to be and our Employer of Choice!
Office of the Assistant Secretary
Nick B. has been coming into the office on his scheduled telework days to assist with providing office coverage for a team member who has not been able to make it in. Nick’s excellent teamwork, flexibility, and dedication to client service is much appreciated. Thank you, Nick!
Courtney Lightel
Samantha H. brings her wealth of APS experience, her positive, friendly attitude and her dedication to training and learning to every training interaction. We have just completed a documentation and investigation planning training module together and it has been a joy working with her and seeing how she cultivates questions, builds a trusting and supportive learning community and provides real world examples to support learning acquisition. Samantha rocks.
Beth Templeton
Take time to appreciate others by sending them a RAVE Review! Bookmark the link! It’s so easy and can really impact a sense of connection and belonging for both the sender and receiver!
Geoff G. helped with my field work while I was out unexpectedly and showed positive attitude and team effort with his willingness to help, and positive attitude. Thank you Geoff!
Cristina Gallegos
Scott H. co-facilitated a engaging and insightful conversation at the sup/lead meeting today in APS. The group was the most talkative that I have seen and he demonstrated a command of the material that showed his leadership skillsets. He had staff laughing and thinking critically about how we apply our definitions to the often gray world of real life. Thank you for your leadership for this meeting and for making it such a success.
Victoria Gawlik Morse
Aimee K.has been tremendously helpful to me the past few months. She has been my go to person for questions and mails letters for me since I work remotely. Because of this I feel I am more efficient in my work and a part of the APS team.
Linda
White
I wanted to take a moment to recognize Jenni; she is Quality Improvement Coordinator with APS, and is leading the way for lean processes, innovation, and does it all with a smile. Jenni’s attention to detail and task orientation makes me strive to be better. Jenni brings urgency to complete all her tasks and always adds a touch of humor at the right time to ground us all. Jenni- your skill set does not go unnoticed. Jenni, thank you for being part of the PIPA Unit; I acknowledge the value you bring and will never take that for granted
Janice VanFrederic
Caregiving Resources
caregivercareerswa.com
Workforce Development and Retention Group
A new Family Caregiver Handbook is now available. The purpose of the handbook is to serve as a guide for unpaid caregivers, including family members who provide care to adults or seniors who have one or more disabilities. In the handbook, people will learn about:
1. Changing Roles & Relationships
2. Providing Day-to-Day Care
3. Caring for a person living with memory loss or dementia
4. Safety in the home
5. Enhancing daily life
6. The emotional challenges of caregiving
7. Where to turn when you need help
8. Paying for services or a care facility
9. Planning for tomorrow
This booklet is full of ideas and suggestions, information, and resources on a variety of topics that can help with caregiving. To learn more about the Family Caregiver Support Program referenced throughout the handbook, visit waclc.org/consite/connect or call 1-855-567-0252.
Long-Term Care Workforce Navigator: From Support to Success in Ann’s Caregiving Journey
I received a call from an employment specialist at Goodwill, who I work with frequently. He was on the Digital Equity Bus they had stationed at a shelter for homeless families. He was there along with the shelter’s employment specialist, who I also often work with, and someone interested in working as a caregiver. I spoke with the prospective caregiver, Ann, and learned that she had already completed an HCA training program and was ready to look for a caregiver job.
I asked Ann some questions about what schedule and type of setting she wanted to work in. She was interested in in-home care, I agreed to send the list of home care agencies for her county to the Goodwill employment specialist to assist her, as they were also helping her update her resume. I called back the next day, and Ann said she was interested in me sending her name and contact information to a couple of home care agencies in her area. I received an email update shortly after sending the referral from the HR manager of one of the agencies. They had already spoken with Ann and would be starting their onboarding process with her. I continued to follow up with the HR manager, who provided me updates on Ann’s hiring progress. Written by Naomi Spector.
ALTSA Strategic Goals CHOICE
Champion Access, Choice and Integration
Honor Independence, Rights, Health & Safety
Optimize Partnerships and Lived Experiences
Improve Quality, Accountability and Responsiveness
Cultivate Strong Workforce And Technology Supports Empower Belonging, Engagement, Innovation & Wellbeing
1 2 3 4 5 6
Employer of Choice
Use this EOC Ideas Submission Form to share your ideas on making DSHS a great place to work or visit Employer of Choice - Home (sharepoint.com)
Shared Leave
You can donate your leave to a coworker in need. Visit Shared Leave site.
If you have:
• Over 80 hours of Annual Leave.
• Over 176 hours of Sick Leave.
• A Personal Holiday available.
Focal Point Sessions
The schedule can be found in two convenient locations: Focal Point Training Topics or Focal Point SharePoint site
April 8 • 11:00 – 11:50 AM
Creating a Change Management Plan
Learners will be introduced to change management. Subject matter experts will review tools to be utilized for change management planning and project implementation, provide tips and best practices, and will share a worksheet for Change Management planning.
April 16 • 2 – 3 PM
The SCARF Model: Understanding Resistance
We will discuss using the SCARF model, developed by David Rock. The model is used to evaluate impacts of change on the individual, across 5 social domains, identifying the root cause of resistance to support forward movement through change.
April 29 • 1:00 – 2:20 PM
Neurodiversity and Inclusion
Neurodiversity embraces differences in brain function and behavior as a natural manifestation of humanity’s variety.
April 30 • 9:00 – 10:20 AM
Data Viz
Data visualization or “data viz” involves taking information and making a visual – from word clouds to infographics to a bar chart and more.