Terms and conditions

Terms & Conditions This business is owned and operated by dreambakes, 4 Rose Hill Rise, Bessacarr, Doncaster, DN4 5LQ. If you have any queries about these terms and conditions or if you have any comments or complaints on/about our website, you can contact us at dreambakesteam@outlook.com.

All items made by dreambakes are subject to the following terms and conditions: 1)Ingredients/Allergens If any party is intolerant/allergic to certain ingredients it is the customer’s responsibility to let us know and we can alter the order. The items are made in premises in which use ingredients containing gluten, nuts, dairy, sulphite and soya. Every effort is taken to keep ingredients separate; however items may contain traces of the allergens listed above.

2)Storage Cakes without fresh fillings should be stored in a cool dry place, away from direct sources of heat, light and moisture. If stored correctly, sponge based cakes/cupcakes will be fresh for three days, fruit cakes up to three months. Cakes/cupcakes with fondant covering should never be refrigerated. If the item has a fresh filling (fruit, cream, cream cheese etc) we will inform the customer and it should be kept refrigerated until ready to serve. This type of item is best eaten on the due date. Cookies are fresh for up to four days without fondant, up to one month if covered in fondant. Cookies should never be refrigerated. Cheesecakes always require refrigeration and will last up to three days in the fridge.

3)Orders We require a deposit on placement of all orders, payable online/by cheque/cash, which is deducted from the final balance payable. Deposits are non-refundable. Once the deposit has been received by us we will confirm that the order and payment have been received by sending a receipt to via email, or a paper invoice if the customer pays in person. Our acceptance of the order brings into existence a legally binding contract between us. Please note pictures shown or discussed are for general illustration only and the product may vary.

Wedding cakes The more notice given the better in regards to wedding cakes. Three months is the minimum normally required; however, it is possible to accept short notice cakes subject to the availability of the date required and the complexity of the design. 30% of the total balance is payable on booking the wedding cake. If the customer has had a wedding cake tasting session, the fee for this will be deducted from the final balance.

Final Balance Payment Cookies, cheesecakes etc

The remaining balance is payable upon receipt of the goods, either via delivery or collection.

Celebration cakes, wedding cakes The final balance payment is due one month prior to the celebration/wedding date, as we will need to order ingredients and fondant in advance. If the booking confirmation takes place less than one month before the celebration/wedding, the full payment will be required along with the confirmation.

4) Alterations For celebration cakes, cookies, cheesecakes etc., we are able to make alterations to the design up to two weeks before the cake is due. For wedding cakes, alterations can be made up to one month before the wedding date. Alterations are just that; we cannot redesign the entire wedding cake unless given more than one month’s notice. The final balance payable may be changed depending on the alterations requested (e.g. if the decorations are more complex, the price will be higher, and vice versa).

5)Cancellation Celebration Cake/Cookies/Cheesecakes etc. Cancellation If at any time the order is cancelled, the customer is liable to pay the balance of any ingredients, equipment, boxes and boards bought specifically for this purpose. If fruit cakes have already been made the customer is liable to pay for it also. They shall be sent an itemised list of the costs incurred. These amounts must be paid within 7 days of confirmation.

Any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

Wedding Cake Cancellation Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 1 month of the wedding date, 50% of cake balance is required if cancellation is within 1-3 months of the wedding date. All cancellations must be submitted in writing via email or post and it is the responsibility of the customer to ensure receipt of the cancellation. On receipt of the cancellation the customer will be sent confirmation and information of any amounts due at the cancellation date. These amounts must be paid within 7 days of confirmation. Any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

6)Disputes Any refund given for disputes regarding a cake design is completely at the discretion of dreambakes and are not automatic. Full refunds will never be given for any order which has been consumed regardless of dispute, as consumption of the cake is viewed as the customer’s acceptance that the order is suitable for the purpose for which it has been supplied, and an accurate representation of the design discussed in the consultation process.

All items delivered directly will be shown to the customer, who then has the opportunity to discuss any quibbles with us immediately. We do not accept any responsibility for damage to the order or items with the order incurred by others once the order has been delivered as it becomes to customer’s responsibility to safeguard the goods from then on.

All items delivered to venues where the recipient is not present (e.g. wedding venue) are photographed from different angles to show cake quality on delivery and are sent to the customer to prove it arrived in excellent condition. We do not accept any responsibility for loss or damage to the order or items with the order such as cake toppers, decorations and stands incurred by others once the order has been delivered to the venue. We accept no responsibility or for loss, damage or non-delivery under unavoidable or exceptional circumstances (flooding, fire, etc). dreambakes’ total liability for any claim shall not exceed the price paid by the customer for the goods supplied. The customer’s statutory rights are not affected by any statement contained in this document or our website.

7)Delivery/Collection Orders will be delivered and set up (where applicable) according to arrangements discussed with the customer. Any arrangements for delivery may be subject to change, although prior notice will be given as soon in advance as possible. If the customer needs to alter these arrangements, they need to inform us as soon as they can before the delivery date.

Orders are to be collected from our premises at a prearranged time and date only, to be agreed with the customer. If the customer is late to an arranged pickup time, the items will be held for two hours and then dreambakes must resume normal business, which could mean that there are no staff in our premises. If the order is not picked up, it becomes the property of dreambakes and we may use our discretion to do what we wish with the item.

Delivery charges vary according to the delivery address and cannot be refunded.

8) Ownership of rights All rights, including copyright, in this website and social media are owned by or licensed to dreambakes. Any use of our website or its contents, including copying or storing it or them in whole or part, other than for personal, non-commercial use, is prohibited without our express permission. The customer may not modify or distribute anything on our website for any purpose, or use our content on social media without crediting dreambakes.

9) Changes to legal notices We reserve the right to change these terms and conditions from time to time and the customer should look through them as often as possible. It is the customer’s responsibility to read through the terms and conditions.

10) Law, jurisdiction and language This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

11) Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to the customer) the enforceability of any other part of these conditions will not be affected.

12) Third party rights Nothing in this Agreement is intended to, nor shall it, confer any rights on a third party.