Information about your EAP Privacy Act
Where to seek help:
Privacy legislation protects your personal information. Your EAP provider conforms with the requirements of the Privacy Act. If you want, you can access your information held by Drake WorkWise. If you would like to obtain this information please discuss this with your counsellor.
Confidentiality The Drake WorkWise EAP is strictly confidential, which means your employer: •
Cannot access any of your Drake WorkWise EAP information.
•
Cannot contact the Drake WorkWise EAP provider or counsellor & enquire about attendance or matters discussed in counselling.
•
Information can only be released to your employer at your request and with your signed consent.
Emergency / Crisis Access / 24 Hours / 7 Days
Employee Assistance Program
24 Hour Access Confidential Counselling
Appointment Attendance Any change to your appointment requires 24 hrs notice by calling 1300 135 600.
Professional Support
Client Satisfaction Questionaire
Work Related & Personal Issues
Your feedback on the EAP is valued. You may be contacted by telephone or by questionnaire at a convenient time to provide feedback on the service. If you do not want to participate please advise your counsellor.
Free to Employees and often their Immediate Family Members
Your EAP provider only reports to your employer with non-identifying statistical data. Reporting is undertaken to assist your employer to assess the value of the service. Drake WorkWise Pty Ltd intake@drakeworkwise.com.au