DVP Health Annual Report 2024-25

Acknowledgement statements

Acknowledgement of Traditional Custodians and Country

DPV Health acknowledges the Traditional Custodians of the lands and waters on which our services and sites are located. We pay our respects to Elders past, present and emerging, and extend our deepest respect to all Aboriginal and Torres Strait Islander Peoples. We acknowledge the trauma of the Stolen Generations and the impacts of colonisation on Aboriginal and Torres Strait Islander Peoples. We also recognise the resilience, strength, and pride of the Aboriginal and Torres Strait Islander communities.

Child Safety Statement

DPV Health is committed to providing a child safe and child friendly service environment, where children and young people with whom we have contact are safe, feel safe, and are able to actively participate in decisions that affect their lives. We take a zero-tolerance approach to child abuse.

Diversity Statement

DPV Health is an inclusive organisation that celebrates the diversity of all people within our communities. We are passionate about enabling people to lead happy, healthy lives. We are dedicated to working with Aboriginal and Torres Strait Islander peoples, people with a disability, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer/ Questioning (LGBTIQ) peoples, newly arrived community members and people from culturally and linguistically diverse backgrounds.

Funding Acknowledgment

DPV Health acknowledges the financial support received from the Australian Government’s Department of Health and Aged Care, Commonwealth Department of Social Services, Northwestern and Easten Melbourne Primary Health Networks, as well as the Victorian Government’s Department of Health, Department of Families, Fairness and Housing, Department of Education and Training, and Department of Justice.

Report from the Board Chair and CEO

It is with immense pride and gratitude that we present the 2024–25 Annual Report for DPV Health. This year has been one of remarkable growth, deepened community connections, and unwavering commitment to delivering excellent care across Melbourne’s North.

Year of Impact

DPV Health exists to serve our community and this year we’ve done so with renewed purpose and scale. We supported over 47,500 clients, a 15% increase from last year, and expanded our reach across essential services including children’s health, mental health, chronic disease management, and family violence support.

47,500 Clients 15% Increase

Our Women’s Sexual & Reproductive Health Hubs supported over 500 women, while our Diabetes Connect program helped 475 clients manage chronic conditions with confidence.

We are especially proud of our work with multicultural seniors, where we saw a 41% increase in the provision of support to navigate aged care systems. Through our new Single Assessment Service nearly 5,000 older people were assessed for in home and residential care—an achievement made possible through strong partnerships with our esteemed community health and local government partners.

Engaging Our Community’s Voice

Our annual client survey, conducted in five languages, revealed that:

- 88% of clients had a positive experience,

- 83% felt DPV Health helped keep them out of hospital, and

- 84% said we helped them stay connected to their community.

88% of clients had a positive experience

These results affirm our commitment to delivering DPV Health’s Excellent Care Goal: To plan, deliver and experience excellent care for every person, every time.

Our 97 Community Advisors have been instrumental in shaping services that reflect local needs. Their contributions to over 600 consumer participation activities and the formation of new advisory groups in aged care, dental, and disability programs have strengthened our community voice and codesign approach.

Safety Culture & Harm Prevention

At DPV Health our clinical and care teams continue to champion a proactive safety culture with over 63% of all clinical incidents classified as ‘near miss’ events, a powerful indicator of our workforce’s vigilance and commitment to identifying potential risks before harm occurs. This strong reporting culture reflects our collective dedication to client safety and continuous improvement.

In the 2024–25 Employee Engagement Survey, 89% of employees affirmed that “DPV Health supports a safe reporting culture if I have a safety concern”, reinforcing our commitment to transparent and trustworthy management of safety matters.

Our leadership team remains deeply committed to timely incident response and resolution. 90% of clinical incidents were closed within 30 days, and more than 120 programlevel improvement actions were registered, demonstrating our unwavering focus on learning and improvement across all levels of care.

Thriving Workforce

DPV Health’s workforce continues to thrive. With 691 employees, we’ve successfully recruited across hard-to-fill roles, including GPs, allied health and dental professionals, and mental health clinicians.

Our “Engage for Greatness” survey showed:

- 87% feel their leaders genuinely care about their wellbeing,

- 85% are proud to work at DPV Health, and

- 77% would recommend us as a great place to work. - 72% high/ favourable overall engagement

85% of our workforce are proud to work at DPV Health

These results reflect a highly engaged and collaborative culture which we are incredibly grateful for.

We are proud to say DPV Health grows its own leaders. During the year, DPV Health invested in three leadership programs which saw over 80% of leadership appointments made internally.

Investing in the Future

We are well progressed in establishing two new integrated primary care hubs in Craigieburn (opening mid-2026) and Epping (opening early 2027), thanks to over $5 million in investment from the Victorian Government. These hubs will bring together primary care, aged care, disability, and community programs under one roof, creating a seamless service experience for our clients.

Our continued investment in technology, including enhancements to our sector-first CRM system on the Microsoft Dynamics platform, is transforming how we engage with clients and deliver services.

Financial Strength & Governance

Despite a challenging fiscal environment, DPV Health achieved a $845,188 operating surplus, with total income reaching $77,080,610 ($9 million up on the previous year) and equity growing to $47,453,730. This financial strength ensures we can continue to invest in our people, infrastructure, and services.

We welcomed Graeme Barnes to our Board, bringing deep financial and sector expertise. We also farewell Board Director Vince Cain, whose 14 years of dedicated service has made an enormous contribution to DPV Health and its financial stewardship.

Celebrating Excellence

Winning the Premier’s Primary Health Service of the Year for the second consecutive year, alongside the Excellence in Multicultural Community Health Award at the Victorian Public Healthcare Awards, is a testament to our team’s capability, dedication and innovation. Our recognition at the City of Whittlesea Business Awards, including the “Business of the Year Award” and the “Community Contribution Award”, further reflects the high regard in which we are held by our local community.

Gratitude & Vision

To our clients, staff, volunteers, community advisors, industry partners, and Board members - thank you. Your passion and commitment fuel our purpose. Together, we are building a healthier, more connected community.

As we look ahead, we remain focused on impact, inclusion, and innovation. The future is bright, and we are ready to meet it, together.

Emmanuel Tsakis, Board Chair

Don Tidbury, Chief Executive Officer

A year of Impact, Growth and Community Connections

What a year it’s been at DPV

Health! As we reflect on the past 12 months, we’re filled with pride, not just for what we’ve achieved, but for how we’ve done it: with heart, purpose, and a deep connection to the communities we serve.

Let’s start with impact! This year, we supported over 47,500 clients, which is a 15% increase from last year. That’s 47,500 stories of care, advocacy, and transformation. From children’s health to chronic disease management, from mental health to family violence support, our teams have been there, listening, guiding, and delivering care that truly makes a difference. Our allied health and early childhood intervention services supported over 5320 children (a 14% increase on the previous year), and there’s been tremendous growth in the level of support provided to older people within the local community through programs including Aged Care Assist, Dental Services, GP clinics, Home Care Packages, Commonwealth Home Support Program and the new Single Assessment Service.

We aim to support people with managing their health and wellbeing needs, thereby reducing the need to seek care at hospital, and the numbers speak volumes…83% of clients told us our services helped keep them out of hospital. That’s not just a statistic, it’s peace of mind for families, fewer visits to the emergency, and healthier, happier lives. In our disability services, 90% of clients reported satisfaction with their experience. This year we saw a 31% increase in overall feedback from clients, indicating that people feel heard and valued. We have improved our feedback systems to be more inclusive for people with a disability. In our disability services, 90% of clients reported satisfaction with their experience.

Now let’s talk about growth. We’ve expanded in all the right ways, adding new services, expanding our reach, and building a stronger team. We secured an overall 14% increase in new funding across our aged care, dental, children, refugees, and family violence programs. We’ve led the establishment of the new consortium-based Single Assessment Service (SAS) and together assessed ~5,000 older people for in-home and residential care, helping them navigate complex systems with dignity and support.

Behind every thriving service is a team of passionate people. We’ve grown our workforce to 691 employees and succeeded in hiring hard-to-recruit roles like GPs, dental professionals, and mental health clinicians. Our staff engagement survey celebrated a well engaged, supportive culture with 85% reporting they are proud to work at DPV Health…a testament to the culture we’ve built together.

But what really sets us apart is connection. In a region where nearly half the population speaks a language other than English, we embrace diversity. Our consumer advisory network ran over 600 community participation activities, and 84% of advisors said they felt they made a positive impact for their local community. We’ve engaged in truth telling and two-way learning processes in the design of a new Reconciliation Action Plan and embedded cultural safety and inclusion through the development of our Intersectional Inclusion Plan.

We’ve also tackled tough community issues in partnership with local schools and community groups. Our “Escape the Vape” program reached 4 secondary schools across Hume and Whittlesea, engaging students, parents, and educators in meaningful conversations about vaping harm and prevention and our Respectful Relationships initiative reached over 2,500 students and 200 parents, helping build safer, more respectful school communities.

So, as you navigate through this report, we hope you see what we see: a vibrant, resilient community, and a team that’s deeply committed to making a difference. Here’s to another year of impact, growth, and connection.

Impact reported by clients and community

The power of Client Feedback:

In 2024–25, DPV Health received 610 pieces of client feedback, marking a 31% increase from the previous year.

As part of our ongoing commitment to improve client experience and engage client voice in the design, delivery and evaluation of our services, we offer clients the opportunity to participate in an annual Client Experience Survey.

857 clients representing 32 different service and program areas

Net Promoter Score of 64 was supported by a 72% higher than the industry benchmark for health care

Promoter score

agreed information was provided to them in a way they could understand

While complaints rose by 10%, compliments grew by 35%, reflecting both increased engagement and recognition of service quality. Our commitment to responsive service is evident in our complaint management, with complaints being acknowledged within an average of 2.7 days and resolved within 10.8 days.

Listening, Acting, Improving

The true power of feedback lies in its ability to drive meaningful change. In line with our commitment to listen to and act on client feedback, we’ve implemented many improvements over the past year to enhance service delivery and client experience.

31% Increase in client feedback You Said

“I’ve been unable to reach someone regarding my Aged Care Assessment or review.”

Increased staffing within the Single Assessment Service and process refinement to reduce the backlog and improve response times.

“It’s difficult to engage with and obtain a fee waiver when required.”

Reviewed and simplified fee waiver protocols, including those in Dental Services, to improve accessibility.

“The phone system is difficult to navigate.” We Did Streamlined the phone system and introduced a dedicated number for aged care assessments.

Our People

Engaging Greatness – Our People

Our Workforce

We take pride in attracting individuals who are passionate about the work they do, and this is reflected in the continued growth of our workforce. In 2024–25, we welcomed 161 new employees, bringing our total headcount to 686 as of June 2025. Our average workforce tenure stands at 6.5 years, reflecting a loyal and engaged workforce.

Tenure average - 6.5 Years

“Fantastic induction day. The most in-depth induction I have ever attended. Also thought all the staff presenting were genuinely passionate about DPVH and its values which is very refreshing!“

In the 2025 ‘Engage for Greatness’ survey, 84% of respondents reported they are proud to work for DPV Health. We achieved an overall engagement score of 72%, an increase of 4% on the previous year.

680 + employees, 23 volunteers

We understand that starting a new role can be daunting. To support our new team members, we host monthly face-toface corporate induction sessions led by members of our senior leadership and executive team. 145 new employees participated in these sessions in 2024-25 induction with overwhelmingly positive feedback:

“This was the best induction I’ve ever attending after many years in various workplaces. Thank you! So nice to have such a warm welcome to DPVH. Really sets the scene. Thanks to all who offered their valuable time to present as well as P&C for organising today.“

Creating Outstanding Leaders

At DPV Health, we cultivate a workplace culture that inspires growth, innovation, and collaboration, empowering our people to feel elevated every day. Our commitment to investing in our workforce is reflected in a diverse suite of opportunities, including knowledge sharing, continuous learning, leadership development, community connection, and celebration. These pillars are the foundation of our people-first culture.

• 83% of leadership roles have been filled through internal promotions, demonstrating the strength of our career pathways and development programs.

• For the fifth consecutive year, DPV Health has proudly delivered the Elevate Leadership Development Program in partnership with the Huron Studer Group. This initiative equips emerging leaders with the tools and strategies to enhance clinical and operational leadership, foster highperforming teams, and embed a culture of excellence, guided by the Studer Nine Principles for Hardwiring Excellence and our DPV Health Values

• Through our involvement in Northlink’s Women in Leadership Program conducted in partnership with Leadership Victoria and the Juno Institute’s Passport to Work Program, we support leaders to grow their mentoring and coaching skills whilst supporting people to access employment in the community. This immersive leadership experience focuses on building individual capability, uncovering blind spots, and operating as a unified highperforming system. The mentor cohort works together to strategize, problem-solve, and support one another throughout this transformative journey.

• The Juno Community Protégés, residents of Hume City, represent a meaningful opportunity for DPV Health to give back—aligning with our People and Culture Strategy, our Volunteering Strategy, and reinforcing the principles and learnings from the Elevate Program.

A commitment to Cultural Safety and Inclusion

At DPV Health, we are deeply committed to fostering a culturally safe and responsive workforce. In partnership with Kangan Institute, we delivered Aboriginal Cultural Awareness Training to our frontline employees—an initiative designed to deepen understanding, respect, and connection with Aboriginal and Torres Strait Islander cultures, histories, and lived experiences

Held at Kangan’s Broadmeadows campus, the training sessions were scheduled to ensure broad participation across teams. This hands-on learning experience helped staff explore cultural protocols, respectful communication, and the importance of cultural safety in healthcare settings. It also aligned with our broader Reconciliation Action Plan (RAP) and Aboriginal Workforce Strategy, reinforcing our commitment to inclusive service delivery.

DPV Health’s workforce continues to reflect the diversity of the communities we serve. 48% of our people speak at least 1 language other than English. This year we introduced language badges to help clients easily identify the languages spoken by our team members across sites. This small action has strengthened communication and connection, particularly for clients from culturally and linguistically diverse communities.

Students and Volunteers

Shaping Careers at DPV Health

DPV Health nurtures the next generation of health professionals through structured tertiary student placements and annual graduate programs. These initiatives provide immersive, hands-on experience and foster meaningful career development. In collaboration with 10 education providers across 17 disciplines. Students contribute nearly 1,500 hours of placement annually - making a tangible impact on community health.

Volunteers are integral to our service delivery, bringing dedication and diverse life experiences to every interaction. More than an act of giving back, volunteering at DPV Health is a proven pathway to employment. Many volunteers have successfully transitioned into roles within our Intake, Community Engagement, and ICT teams, demonstrating the value and potential of volunteer contributions.

“As an OQP student at Melbourne Polytechnic, I was fortunate to secure a placement at DPV Health. I began my journey with the People and Culture team, where I gained valuable insights into the organisation’s values and culture. I later continued my placement with the CRM team, where I developed a deeper understanding of CRM applications. This experience ultimately led to a role within the CRM team.

In my current position focused on CRM application testing, I’ve enjoyed exploring business requirements and ensuring the system delivers a seamless experience for users. It’s been an incredible opportunity to expand my skills, contribute meaningfully, and support the continuous improvement of CRM functionality.

I’m sincerely grateful to the People and Culture and CRM teams for their ongoing support and guidance throughout my professional journey.”

Mia Thomas, ICT Project Support Officer

83% Leadership positions were filled through internal appointments

DPV Health’s leadership development program is another key feature of our ‘Engage for Greatness’ initiative. Three tailored development programs have been completed, supporting 30 leaders to strengthen their capabilities across recruitment, performance management, project delivery, mentoring, and advancing women in leadership. In 2024-25, 80% of leadership positions were filled through internal appointments, demonstrating our commitment to developing and recruiting talent from within.

DPV Health’s Food Security Program delivers Dignity and Compassion to Our Community

DPV Health has made a significant impact in supporting vulnerable individuals and families across our community through collaboration with the Foodbank Service. Over the past year, DPV Health distributed 15,630 kilograms of food, which equates to approximately 28,170 meals provided to those in need.

DPV Health’s support is delivered through our volunteer’s program and ensures consistent and reliable access to food relief for priority populations experiencing homelessness,

Celebrating our DPV Health family

DPV Health’s annual Family Fun Day, held at Bundoora Park Farm in May 2025, brought together over 300 staff, families, and friends for a vibrant day of celebration and connection.

The event featured animal farm experiences, tractor rides, children’s activities, entertainment, and food trucks, with complimentary vouchers for all guests. Widely praised for its welcoming atmosphere, the day reflected DPV Health’s commitment to fostering an inclusive, supportive workplace culture and strengthening community bonds.

Expanding Capability, Elevating Care through Workforce Innovation

DPV Health continues to explore innovative ways to expand workforce models and advance clinical scope of practice. In 2024–25, members of our Allied Health Assistant team completed advanced nail technician training, enhancing their ability to support podiatry services with essential footcare. This initiative not only strengthens interdisciplinary collaboration but also improves access to preventative care for clients.

Our Grade 2 podiatrists commenced a supervised professional development program aligned with the new undergraduate curriculum, enabling them to attain prescribing rights. This advancement empowers our podiatry team to mentor and supervise new graduates in prescribing medications that support foot health and wound healing, marking a significant step forward in clinical scope and leadership development.

Special thanks were extended to local businesses who contributed to the event’s raffle and activities. The success of the Family Fun Day reflects DPV Health’s ongoing dedication to employee wellbeing, diversity, and community engagement

To further expand the services offered through the DPV Health Sexual and Reproductive Health Hub, our GP, nursing, and physiotherapy teams undertook advanced skills training focused on supporting women through key life stages including menstruation, fertility planning, contraception, perimenopause, and menopause. These efforts reflect our commitment to holistic, inclusive care that meets the evolving needs of women in our community.

Our Growing Community

The following data shows the population snapshot of our communities across Hume, Whittlesea and Mitchell catchments.

The data also illustrates the incidence of family violence, lack of safety, obesity, and absence of physical activity compared to the broader population (state average for Victoria shown in brackets).

Population Snapshot

1,683

Whittlesea

Population Snapshot

Mitchell

Population Snapshot

Family

1,365 (1,386) /100,000 population Family

2,986 (1,360) /100,000 population

Children’s Services

Early help supports children to thrive

DPV Health continues to grow the number and range of programs providing support to children and youth. We recognize the profound impact of early intervention in a child’s development. By providing timely access to supports, we not only improve the child’s developmental outcomes, but also help families to build confidence and self-management skills, often reducing the need for more expensive interventions later in the child’s life.

• We achieved a 14% increase in the number of children supported through both NDIS and non-NDIS funded allied health services, including occupational therapy, speech pathology, physiotherapy, and dietetics.

• The Community Asthma Program supported 390 children, significantly reducing the likelihood of hospital visits by equipping families with the tools and knowledge to better manage asthma symptoms at home.

• In 2024-25 DPV Health expanded the number and reach of group programs providing support to children and their families. These programs not only provide developmental support to child participants but also offer the opportunity for meaningful social connections, both for the child as well as their caregiver/s.

We have expanded the number of childhood assessments through a range of targeted programs including the Smile Squad dental assessment service, a newly established MBSfunded Audiology clinic, the Autism Spectrum Disorder Clinic, our dedicated Child Health service, and the Pathway to Good Health program, which provides comprehensive health assessments to children living in out-of-home care.

3220 children received oral health care

14%

Increase in the number of children supported

390

Children were supported by the Community Asthma Program

Timely access to the right therapy and care is essential in supporting children to thrive.

• We supported more than 3220 children with oral health care through the Smile Squad program, delivered via mobile dental vans visiting schools, or across our 4 dedicated dental sites.

• Our Youth Program has expanded, supporting 163 young people across five sites through the introduction of four new NDIS-funded programs. These recreation and arts-based programs are specifically designed for young people aged 7 – 14 years with NDIS funding and combine therapy-focused activities with social engagement.

• We established a new site in Wallan for the Early Childhood Intervention Service (NDIS funded), to support the growing community across the Shire of Mitchell with much needed services and supports. This new location offers both individual and group-based services for children experiencing early developmental disabilities, including speech pathology, exercise physiology, occupational therapy, and psychology. We look forward to expanding child and family services in this area during 2025/26.

Service model re-design

In 2024–25, DPV Health proudly participated in Safer Care Victoria’s Improving Childhood Asthma Management (ICAM) program. The aim of the program was to increase the number of families completing the Community Asthma Program by improving care coordination with hospitals, specialists, and local GPs; building caregiver and child confidence in asthma self-management; and improving clinical tools and processes to boost service quality and efficiency.

Nourishing Hope: A Syrian Family’s Journey with DPV Health

In July 2024, a Syrian refugee family of seven arrived in Melbourne, carrying with them not just the weight of displacement, but the hope of a better future. Among their many challenges, three of the children, aged 2, 9, and 10, were referred to Paediatric Dietetics due to low body weight, poor appetite, and fussy eating. All three were hearing impaired and non-verbal, having received no communication support during their time in Jordan. Their only means of expression was simple gestures and the help of their two hearing siblings. The family’s situation was further complicated by language barriers, as both parents spoke Arabic and the mother experienced moderate hearing impairment.

o Through a co-design approach involving focus groups with caregivers, the ICAM project developed and tested new asthma education and assessment packages.

o Key achievements included a streamlined referral pathway from Northern Health, enabling earlier access to support and increase in the number of referrals, increased service flexibility with shorter care episodes and flexible options for complex cases. Workflow enhancements and improved administrative support also contributed to a 71% increase in clinical service capacity between May 2024 and May 2025—ensuring more children and families received timely, effective asthma care.

Despite these challenges, the parents were deeply committed to supporting their children’s health. They sought guidance on providing nutritious meals tailored to each child’s needs, ranging from iron deficiency and kidney issues to reliance on milk bottles and slow growth.

DPV Health’s Paediatric Dietitian stepped in with compassion and creativity. Home visits were arranged with an Arabic interpreter, and from the very first meeting, a warm connection was formed. Communication flowed through a blend of tools: the hearing siblings, Google Translate, Auslan apps, and a language interpreter.

Each visit included growth checks and interactive cooking sessions with the children. These weren’t just about food,they were about building trust, exploring new tastes, and creating joyful experiences. Mini pizzas and banana pancakes became bridges between cultures and abilities. One memorable moment involved learning to sign “banana pancake,” which sparked laughter and connection across the whole family.

Autism Assessment - Early insight for brighter futures

Chrissy, a 6½-year-old Aboriginal girl, lived at home with her mother and two siblings, navigating the challenges of a traumatic past shaped by domestic violence in the family. Although Chrissy attended a mainstream primary school, her behavioural difficulties led to a restricted school schedule, only two hours a day—causing a great deal of stress for both Chrissy and her mother.

Following a comprehensive assessment, Chrissy met the criteria for a Level 2 Autism Spectrum Disorder (ASD) diagnosis. The assessment brought relief to her mother, who was very grateful and provided Chrissy with access to a more suitable educational environment, one that could better support her learning, social development, and emotional well-being.

Community Connection

Ali, a 6-year-old boy living with his father, was struggling with very little family support and no therapy supports. He was non-verbal, relied entirely on assistance for everyday tasks, and struggled with social interaction and repetitive behaviours.

Following a comprehensive assessment, a Level 3 Autism Spectrum Disorder (ASD) diagnosis was made. This gave his father clarity about his child’s situation,helping him understand the complexity of his son’s needs and guiding him through the process of applying for and receiving NDIS funding. We were able to connect the family with local therapy services, offering a pathway to tailored care and a more hopeful future for Ali.

In 2024-25 DPV Health supported 21 local early childhood settings, including primary schools, kindergartens and childcare centres, through the Smiles for Miles program. The program aims to improve oral health outcomes for children by embedding healthy habits early in life. More than 700 children participated in engaging education sessions that highlighted the importance of healthy food and drink choices and proper toothbrushing techniques.

The Smiles for Miles program also assists early childhood providers with catering menu reviews, food and nutrition policy advice and coordinates Smile Squad visits, delivering mobile oral health assessments and treatment to local primary schools.

Adult Health & Wellbeing

Expanding care for growing communities

DPV Health’s comprehensive range of primary care and community services continue to provide our local communities with access to evidence based and effective healthcare and wellbeing supports. As communities grow, we have focussed on expanding the number and types of adult health and wellbeing services we provide so that an individual or family’s multiple healthcare needs can be supported in a coordinated way through DPV Health.

Kelly and Sean’s story demonstrates the value of integrated care, highlighting how collaboration between multidisciplinary teams, alongside clients and their families achieves excellent care that truly meets individual needs.

Kelly and her partner Sean were preparing to welcome their first child while battling multiple challenges, physical disability, chronic pain, mental health concerns, financial stress, and unstable housing. Overwhelmed and unsure where to turn, they struggled to access the support they needed.

Integrated community services providing excellent care

A key strength of DPV Health’s service model is its , a holistic approach that delivers multiple services in a coordinated, efficient manner. This ensures individuals receive comprehensive support that addresses their diverse health and wellbeing needs

DPV Health’s “Healthy Mothers, Healthy Babies” program stepped in with compassion and practical support. The team built trust with Kelly and Sean, delivering tailored mental health and maternal health services directly to their home. Sean was supported to access the Disability Support Pension and ongoing mental health care, while Kelly received guidance through a successful NDIS application to meet her care needs. Thanks to coordinated care and dedicated advocacy from the DPV Health team, the family secured childcare, achieved financial stability, and were placed on the public housing register.

Most importantly, Kelly and Sean gained confidence as parents, bonding with their baby and thriving together.

“We felt truly seen and supported. DPV Health helped us believe in ourselves as parents and gave our family the fresh start we needed.“

Kelly and Sean

Expanding local medical services

GP Registrar Program

In February 2024, DPV Health introduced the GP Registrar Program across its Broadmeadows medical practice.. What began with a single full-time registrar has grown into a thriving program, welcoming and training eight GP registrars in just 18 months. Along the way, key insights have shaped the program’s success, highlighting the importance of committed GP supervisors, flexible and personalised training plans, and meaningful support for registrars’ specialist interests. Ongoing feedback from registrars has also played a vital role in continuously improving and adding value to the program.

The implementation and expansion of the DPV Health registrar program has helped ease the load on existing GPs while bringing in fresh, evidence-based knowledge and a broader mix of skills that benefit the whole team leading to the successful recruitment of new GP’s.

Registrars have shared great feedback about the program, saying it gives them real-world experience in working with a supportive, multidisciplinary team. They value the chance to provide continuous care in a community setting, learn from skilled nurses, and build their skills through targeted training. The collaborative environment also helps them grow professionally, especially through case discussions that encourage learning and teamwork.

Women’s Health Matters

All girls and women have the right to access safe, timely and person-centred healthcare advice and treatment to support them through every stage of their health journey from puberty through to menopause. DPV Health’s experienced medical and nursing team offers evidence-based, inclusive and respectful care addressing each person’s individual needs with dignity and empathy. Common areas of support include providing trusted advice in managing menstruation, endometriosis, contraception, sexually transmitted disease, fertility planning and medical terminations.

Many women accessing these supports share that they prefer accessing these services within the community rather than a hospital and in a lot of cases women receiving care share that it’s the first time they’ve been aware of, and had access to, these supports.

The growing demand and need for women’s health services in the community is evident in the numbers of clients we supported in the past year, with several services seeing phenomenal growth:

Community based clinical care for chronic disease management

Our Health and Wellbeing program provides clinical assessment and therapy across a full range of allied health and nursing programs, supporting our community with access to best practice, evidence-based clinical care. These services play a vital role in helping people manage chronic conditions and recover from surgery, illness, or injury, reducing the need for hospital visits and offering care closer to home.

DPV Health’s allied health team delivers a wide range of clinical programs, here’s a snapshot:

• The Diabetes Connect program supported more than 475 community members in self-managing their diabetes.

• The Cardiac Rehabilitation Program is an 8-week structured pathway to support recovery following a cardiac event or diagnosis.

Clinical tools are used to monitor patient progress:

Measure Impact Outcome

30 second arm curl test

85% of Participants

Diabetes Connect 85% of participants said the care coordination service helped reduce feelings of being overwhelmed by their health needs.

30 second sit to stand test

6-Minute walk test

• DPV Health’s Falls Prevention program helps people build strength, mobility and balance, to reduce the risk of serious injury from falls at home or in the community.

Progress is tracked through clinical assessments, with strong results achieved:

Measure Impact Outcome

Sit to Stand with five repetitions (STS-5)

Step Tap Test (15 second step test)

Timed Up and Go Test

improved lower limb strength

improved lower-limb muscle strength, walking speed, lower-limb motor coordination, and balance

Reduced falls risk and improved balance through, sit to stand and walking

Functional Reach Test improved functional reach which shows improved balance and reduced falls risk

100% participant’s experienced improvement

100% participants experienced improvement

100% participants achieved reduced falls risk and improved balance

80% participants experienced improvement

Upper body strength and endurance 35% average improvement on baseline

Lower body strength and endurance 35% average improvement on baseline

aerobic capacity and endurance 22% average improvement on baseline

• The 6-week Osteoarthritis group follows an evidence-based clinical model and measures changes in pain and physical functions.

Participants achieved strong outcomes, as shown through clinical assessments:

Measure Impact Outcome

10 point Visual Analogue Scale (pain intensity)

Grip strength test

Reduced pain

Improved grip strength

100% participants reported positive reductions in pain

80% participants experienced improvement

Oral Health Care

DPV Health is one of Victoria’s largest community-based providers of public dental services. Operating across four prominent sites we offer a comprehensive range of care including emergency dental, children’s dental, oral hygiene services and complex dental procedures such as root canals, crowns and denture provision.

In February 2025 DPV Health closed its long-standing Epping dental service located within the Northern Hospital. To ensure continued access to essential dental care, we extended capacity by adding three new dental chairs at our existing Whittlesea site (now totalling seven) and five chairs at the newly built Craigieburn Community Hospital, where we proudly operate alongside Northern Health. Following extensive community consultation and service planning, the site moves were successfully managed with no significant increase in “did-not-attend” rates. Client feedback regarding the quality of care at the new Craigieburn Community Hospital dental site has been overwhelmingly positive. DPV Health will open another dental service at the Mernda Community Hospital in late 2025.

DPV Health’s primary sterilisation service previously based at the Epping dental site also had to be relocated. To ensure service continuity for the four dental clinics and our podiatry services, a dedicated sterilisation transport service was established. This includes a customised van equipped with monitoring controls to ensure safe, compliant and efficient delivery of sterilised equipment across all sites, in accordance with external standards.

We are excited at the opportunities to bring public dental services to the community within community hospital settings over 2025-26. Planning is underway for the new 11-chair dental clinic at the Epping Community Health Hub, scheduled to open in 2027.

There was a slight increase in the number of people not attending their scheduled DPV Health appointment during the site changeover period (Feb 2025), however this was maintained below regional and State-wide averages, and resolved by April 2025.

In 2024–25, DPV Health provided dental treatment to over 20,000 clients, including 2% identifying as Aboriginal and Torres Strait Islander, 59% from Arabic-speaking backgrounds, and 8% refugees

Jim’s Smile Restored

Jim, a full-time worker and father of six, had been smoking for over 20 years and rarely saw a dentist. He came to DPV Health with sore gums, only three remaining teeth, pain while eating, and no smile.

Over six months, Jim underwent a plan that included removing his remaining teeth and fitting full upper and lower dentures. At the end of his treatment, Jim shared, “Every appointment was awesome. The communication was fantastic. I can eat better now, and I have a smile I don’t remember ever having. I should’ve done this years ago.”

Evidence-based mental health services delivering real impact

DPV Health’s mental health services provide evidence-based mental health assessment and therapy services for people of all ages. The client journey starts with a triage assessment to understand individual needs, and the option to access peer support. We use different tools including client feedback, experience surveys and validated clinical assessments to track the impact of supports. In 2024-25, the mental health service consistently delivered excellent care experience and measurable improvement in the reduction of individual psychological distress and anxiety.

Domestic violence continues to be a significant issue within our local communities, negatively affecting individual and family wellbeing.

DPV Health’s Men’s Behaviour Program operates from 4 sites and offers support to men aged 18 and over. The program helps participants understand and take responsibility for their harmful behaviours, while learning healthier ways to manage anger, build self-awareness, and improve safety for their partners and children. Over the past year, the program introduced an evidence-based model informed by international research. All team members have been trained in this updated approach, which has supported 671 men in making meaningful changes to their behaviour.

Vince’s path back to independence

At 69, Vince, a former marathon runner and dedicated cyclist, faced a major life change following a cycling accident and a subsequent cancer diagnosis affecting his right pelvis. After undergoing extensive pelvic surgery, Vince lost functional mobility in his right leg and became reliant on a wheelchair.

Despite these challenges, Vince remained focused on regaining his independence. His primary goal was to resume driving so he could stay connected with his daughter and friends. He was referred to Physiotherapy and Occupational Therapy services at DPV Health to support this goal.

An Occupational Therapy Driving Assessment identified the need for a left foot accelerator, as Vince could no

Measure Impact Outcome

Client feedback

Client experience

Positive (compliments) and negative (complaints) informs service improvement

63 compliments (93%)

5 complaints (7%)

100% of complaints acknowledged within 3 days

100% complaints resolved within 30 days

Individual satisfaction with the service

Kessler Psychological Distress Scale (K10). This assessment is completed at the start, midway and at the end of therapy supports

Initial score: 32 (av)

Middle score: 27 (av)

Final Score: 22 (av)

46 mental health clients participated in the client experience survey – they returned a satisfaction rating of 88%, with 72% respondents being promoters of the service

Overall, on average clients are achieving a positive reduction in measured psychological distress at the close of their therapy support program

The program creates a safe and respectful space for reflection and growth. As one participant, Justin, shared:

“It was a safe, trusting, judgment-free environment, where I learnt how to regulate my emotions and build better relationships with my family, ex-partner and potential new partners. I’d recommend the program to anyone before things get out of hand.”

longer use his right leg. He then participated in a driver rehabilitation program, completing seven structured driving lessons designed to build his confidence across various road conditions.

Vince successfully passed his on-road driving assessment, retaining his licence with the condition of using a left foot accelerator.

Vince’s journey reflects the impact of person-centred care and collaborative rehabilitation in helping individuals achieve their goals and regain their independence.

Wraparound supports –Alcohol & Other Drugs

DPV Health has launched a new pharmacotherapy program at its Broadmeadows medical center to support people managing opioid addiction. The program provides personalised care from a specially trained GP, using medication to reduce dependence and improve wellbeing.

What makes this service unique is its integration with mental health support. Clients can access counselling and psychological therapy alongside their medical treatment, creating a more holistic approach to recovery.

In its first 3 months, the clinic supported 130 people in managing their addiction. Many have also been referred to DPV Health’s mental health services for ongoing support and therapy.

Having a pharmacotherapy service that is integrated with mental health support can be life-saving for many. It has been a blessing for me to be able to support people on their recovery journey, watching them rediscover themselves, rebuild their lives and become the best version of themselves. For some types of substance dependence, such as opioid use, we offer alternative therapies that use medication to support recovery. These treatments help reduce withdrawal symptoms and craving, allowing individuals to focus on rebuilding up their lives with healthier routines.

I avoid the use of terms such as ‘drug addicts’ or ‘junkies’ because these terms are stigmatising and dehumanising. These are people living with chronic conditions of substance use disorder who need to be reminded that hope and help is available when they are ready to make that journey of healing, rediscovery and growth.

Dr Mohammad Gadi, GP, Pharmacotherapy Clinic Lead

Connection and Independence - Disability Service snapshot

2024/25 has been a year of growth and connection for DPV Health’s Disability Centre Based Services. Welcoming new participants and expanding service sites has opened doors to more programs and better opportunities for active participation in a range of different activities.

Early in the year DPV Health celebrated the launch of our new Centre-Based Disability Services site in Whittlesea. The new site supports skills building, education, employment skills and community connections, while improving access for disability participants in the Whittlesea local community.

The Car Wash program and the Garden program have become popular with participants working across private homes and Supported Independent Living properties in the area. These programs provide purposeful work for the participants, giving them experience, skills, and opportunities to build social connections within the community.

Fundraising initiatives, such as the Market Makers, and the Textiles Program, have thrived, raising funds towards equipment such as a Liberty Swing, while also rewarding participants with a sense of pride and achievement, with

a waitlist of family and friends ready to place orders. The monthly “Farm Focus” newsletter keeps everyone informed about programs, client participation, and cultural celebrations.

In Supported Independent Living, Newton Street’s garden upgrades bring residents closer together for summer BBQs and social outings, and the installation of two high-low electronic beds at Davisson Street has improved manual handling for staff, and care for participants. The parent of one participant was so impressed with the bed; they funded one for their son.

Listening to Our Disability Clients: 2025 Survey Results

At DPV Health, we believe that the best way to improve our services is to listen to our clients’ experiences and how we can do better. In June 2025, we introduced a tailored Client Experience Survey across all five disability service sites. The survey was designed to be more accessible, using plain language and emoji-based ratings to make it easier for everyone to participate.

28 clients shared their honest feedback, and the results were encouraging:

• 92% of respondents reported being “very happy” or “somewhat happy” with DPV Health services over the past six months.

• 57% said they would “definitely” recommend DPV Health to friends and family.

Kerrie’s Voice

At DPV Health, community engagement means listening deeply and acting with purpose. Kerrie Forber, a passionate member of our Community Advisory Network, embodies this spirit. Kerrie’s advocacy for people with disability is embedded in her lived experience and her unwavering belief that every voice matters. “Nothing about me, without me” is a statement she lives by as a rallying cry for genuine inclusion.

Kerrie’s journey is one of resilience and hope. After her stroke, she spent years searching for the right bike, and now cycles on a recumbent trike, embracing the freedom of the outdoors. Her story reminds us that with the right support, barriers can be overcome. “With the right support, I can do anything,” Kerrie shares.

Since joining the Disability Community Advisory Network, Kerrie has worked tirelessly to ensure people with disability have a true voice in shaping services and spaces. She’s actively advocated for formal representation in the City of Whittlesea and inspired others to move beyond ‘box ticking’ to real collaboration.

How would you rate your overall experience with DPV Health services over the last 6 months?

Not Happy 0

Understand/Not Sure

Every participant in the Client Experience Survey agreed they are treated with respect, and nearly all said they trust and feel understood by their support workers. Most believe DPV Health has their best interests at heart.

Clients highlighted the need for clearer feedback processes and more regular updates to programs based on their interests. In response, we’re developing a new, even more accessible survey for 2026 and introducing daily feedback opportunities at our sites to ensure every voice is heard.

"Always ask if I need a hand, never assume, wait for my reply. Don't be offended if I say no, but don't stop asking, every day is different. Asking gives me the choice."

Kerrie Forber

Kerrie’s commitment and courage continue to shape our approach to community engagement—making sure every person feels heard, valued, and empowered.

Aged Care

Supporting older persons at home

Support at Home: Ready, Set… Wait!

In response to the Royal Commission into Aged Care, the Federal Government announced a major reform - the Support at Home program set to replace the existing Home Care Packages and Short-Term Restorative Care programs. Originally scheduled for 1 July 2025, the launch was postponed to 1 November 2025. This reform responds to 58 Royal Commission recommendations and aims to deliver more consistent, efficient, and person-centered care for older Australians. The program introduces:

• Eight tailored levels of care, with funding up to $78,000 per year

• Expanded restorative and end-of-life care

• Shorter wait times

• Greater support for home modifications and assistive technology

• A quarterly budget system for clearer cost tracking

DPV Health had already made significant progress toward the original July deadline,overhauling care models, IT systems, policies, staff training, and client communications. While the revised timeline offers some breathing room, it also created challenges, particularly in updating and reissuing communications to clients and the community.

In a sector already navigating complexity, DPV Health remains committed to guiding clients through these changes and ensuring a smooth transition. Our focus is on clear, timely communication, and maintaining trust during this period of reform. Our Support at Home team will be ready to assist people with navigating the changes in funding and managing the services they need.

Growing independence for our seniors

DPV Health’s Home Care Package services have grown rapidly in 2024-25, now supporting over 250 clients with tailored care that helps older people live independently. The service team has expanded to accommodate this growth and is making a real difference, helping older people improve their health, maintain independence, and stay safely at home, where they can continue to do what they love.

“Our team truly cares about our senior friends, going above and beyond for our clients- this is what sets us apart“

Team Leader Aged Care Services.

This commitment is reflected in an 88% satisfaction rate among our clients over 60.

We’ve also provided vital support to over 500 vulnerable clients through the Aged Care Assist program, which has grown by 41% in 2024-25. These clients, who have virtually no support network, are challenged in communications, and have limited in ability to navigate the health system, were otherwise at severe risk of falling through the gaps and not receiving the necessary care they need to live a safe and healthy life.

“I’m very happy with the service and can’t believe how quickly it has all happened, the team are very welcoming and trustworthy“

Streamlining Care: DPV Health Leads the Way with SAS

The Single Assessment Service is a key component of Australia’s aged care reforms. Its aim is to make it easier for older people to access aged care services by introducing a clear and consistent assessment pathway.

In December 2024, DPV Health was awarded the contract to deliver the SAS in the Vic 1 Service Area, covering Northwestern Melbourne. DPV Health leads the North West Melbourne Aged Care Assessment Alliance (NWMACAA) - a consortium of six organisations including four community health services (DPV Health, Your Health, Holstep Health, and IPC Health) and two local councils (Merri-bek and Darebin). As the lead agency, DPV Health is responsible for all triage and assessment delegation across the consortium.

Within 6 months of being awarded the contract -

• The consortium scaled up to 30 EFT assessment capacity

4,865 assessments DPV Health delivered 1,860 (38%)

96.5% client satisfaction exceeding the 85% target

“I thought the assessor Lesia was outstanding as she was friendly, knowledgeable about all aspects of aged care and very helpful. It’s an excellent service you provide for the aged.“

SAS Client

Looking ahead, the consortium is projected to complete approximately 16,000 assessments in 2025–2026.

The power of first impressions!

The SAS collected client feedback through an online multilingual survey. Over a six-month period ending in June, we collected more than 200 responses.

Most surveys were completed by clients themselves (76%), with additional responses from family members and carers. Overall satisfaction was high - 96.5% of respondents agreed or strongly agreed that they were satisfied with their assessment experience, surpassing the 85% target.

A Lifeline of Support

Theo, an 80-year-old Greek man from Melbourne’s northern suburbs, battling cancer for seven years, reached out to DPV Health’s Aged Care Assist (ACA) program for help. Although his wife was receiving a level 3 Home Care Package, he needed additional support due to his own health issues. Theo didn’t know where to start trying to access the care he knew he needed.

Over 96% of respondents were happy with their assessment experience.

Social Support Program: Building Connections, Enriching Lives

This year, DPV Health’s Social Support Program has made a real difference in our community. We’ve been busy with a range of activities that have brought people together and provided much-needed support.

Our team has organized everything from social outings to skill-building workshops, all designed to improve the quality of life for our clients. These efforts have helped reduce social isolation, keeping clients connected to their community, and empowered individuals to lead more independent and fulfilling lives.

One of our standout achievements has been the “Monthly Community Access Programs”. Each program has brought

Our team quickly built a strong connection with him and identified the urgent need for intervention. Within three weeks of facilitating an assessment through the Aged Care Assessment service, he was approved for a level 3 Home Care Package.

Theo expressed deep gratitude for the Aged Care Assist team’s unwavering support, which significantly eased his burden and improved his quality of life.

together diverse groups of people, creating a strong network of support, bonding and friendship. The positive feedback from participants has been overwhelming, highlighting the program’s impact on their mental and emotional health, whilst participating in social engaging activities.

We’ve also had great success with our “Educational Centre Based Programs”. The social support team and wellbeing teams worked together by offering social support client’s educational workshops in Exercise Physiology, Dietetics, Occupational Therapy and Podiatry. These sessions have been a hit, promoting physical and mental well-being among our clients, along with client awareness to what services DPV Health has to offer.

New program offerings include afternoon/ evening groups, a new Whittlesea group and a pilot group for people with Dementia and their carers.

Participants enjoy site-based gatherings and activities as well as a range of community based excursions visiting regional destinations including Geelong, Ballarat and the Dandenong Ranges.

One participant shared: “we are always looking forward to our outings because these make us feel like we still belong to our community”.

Supporting the Community

Good health starts with health literacy

Escape the Vape: Tackling Vaping Harm in Schools and Communities

In 2022, 308,827 people in Victoria reported to vape.

More than half of these people were aged 18-29 14% of young people aged 12-17 years have tried a vape. 14%

100% OF PARENTS

83% OF STAFF

reported an increase in their understanding of the harms associated with vaping and said they felt more confident talking to their child about vaping after the session.

reported a moderate or significant increase in their understanding of the harms associated with vaping and said they feel confident using Common Cause messaging strategies when engaging with young people.

DPV Health’s Population Health Team is confronting the menace of vaping head-on with our “Escape the Vape” program, designed for secondary school students and their

wareness of the health risks linked to e-cigarettes and

ease awareness of support options for quitting/ cessation

The whole-of-school approach to vaping prevention involves working with school leadership, educators, parents/ caregivers and students, with a strong focus on policy changes, classroom curriculum, and educational resource toolkits. Another key aspect of the program is collaborating with DPV Health clinicians to develop and promote cessation support options in

In 2024-25, the Escape the Vape program reached 4 schools,

To complement the school-based program, DPV Health launched the Escape the Vape Podcast Series, aimed at educating adults. The three episodes feature expert guests and cover a range of topics:

Episode #1: Understanding vapes with guest GP Dr. Farhan

Episode #2: Industry tactics & new laws with guests Alecia Brooks and Rachael Andersen

Episode #3: Supporting young people to quit with guests Riona Taylor and Sabine Ostrowski

The Escape the Vape podcasts are available on YouTube and Spotify.

Michelle Winters is DPV Health's Aboriginal Engagement Lead and a proud Gudijmara woman. Michelle commenced with us in February 2025. She has a wealth of knowledge and extensive experience in child protection and correctional health, having previously led the Reconciliation Action Plan for a large health service. Michelle also currently works in an advisory role at Courts Victoria.

Breaking the Chains: Redefining Masculinity to Prevent Violence Against Women

In 2024, DPV Health’s Gender Equity and Prevention of Gender-Based Violence team engaged with 70 culturally diverse men across Hume and Whittlesea to better understand their views on masculinity, gender roles, relationships, and violence prevention.

The consultations revealed that many men feel strong pressure to be providers, suppress emotions, and conform to traditional roles, often at the expense of their mental health. Many participants reported feelings of stress, depression, and isolation, yet feared seeking help due to stigma and fear of judgement.

“It can break a man if he can’t achieve what’s expected of him.”

Participant, age 30–49

Some participants shared views that linked violence to unmet expectations in relationships. These views were more common among older men, while younger men acknowledged such views exist but were less likely to agree with them.

The initiative created culturally safe spaces for open and respectful conversations. Using thematic analysis, the team identified key insights to inform future prevention strategies. A notable finding was the generational shift, with younger men expressing more progressive attitudes toward gender roles and emotional openness.

The strength of this project lies in its ability to capture the lived experiences of men to inform inclusive, community-led prevention strategies. Recommendations included fostering culturally safe spaces for open dialogues, normalising help-seeking behaviours, and engaging men in schools and community settings.

“We need to have a men’s subject where we can learn about this – respect and how to treat people. I wish that was a subject at school.”

Participant aged 30 - 49.

Building on these insights, DPV Health has developed and piloted a secondary school-based program aimed at educating boys on healthy masculinities and supporting teachers to identify and respond to inappropriate behaviours towards girls.

Weaving Inclusion: DPV Health’s Journey to Belonging

DPV Health has taken a meaningful step forward in inclusive care with the launch of its Intersectional Inclusion Framework, designed to ensure everyone feels welcome, everyone belongs, no matter their background or identity.

The Intersectional Inclusion Framework builds on DPV Health’s strong foundation of inclusive practices, drawing from community insights, employee feedback, and previous action plans focused on cultural diversity, disability, gender equity, LGBTIQA+, and reconciliation. By applying an intersectional

support and equitable access to services. Its success depends on the collective commitment of the entire DPV Health community, to advance inclusion, to create a safer, more personalised, and equitable health care environment for all.

The Intersectional Inclusion Action Plan includes over 50 initiatives and will be launched in late 2025.

DPV Health won the 2024 Victorian Public Healthcare award - Excellence in Multicultural Community Health. We value our deep reach into our local communities and recognise the many different community voices.

Excellent Care delivering Excellent Impact

Funding and new programs

DPV Health achieved a 14% increase in overall revenue in 2024–25, reflecting its role as an expert and trusted provider of government funded health and community services.

Children’s services - DPV Health recognises the importance of giving children access to the right care early in life, especially during their first 2,000 days, when development is most critical.

• Autism Assessment Clinic: Increased funding enabled more children to access timely assessments.

• School Readiness Program: Funding growth allowed broader support to kindergartens and childcare settings, helping educators better support children with complex needs.

• Out-of-Home Care Health Assessments: New funding supported comprehensive health assessments for children in foster or kinship care, addressing trauma-related health needs through access to paediatrics, psychology, nursing, and social work, and support for their foster/ kinship carers.

Sexual and Reproductive Health Hubs – new funding was secured to establish a second hub at the Broadmeadows Medical and Dental Centre, replicating the successful model at Mill Park. This much needed service brings a range of sexual and reproductive health supports to people living in the city of Hume and surrounds including health screening (cervical, bowel and breast), advice and administration of contraceptives, pregnancy & fertility guidance, treatment and support for Sexually Transmitted Infections (STI), Vaccinations: HPV and Mpox vaccinations and medical terminations.

Infrastructure investment and growth

DPV Health is committed to making every service site a place where people feel welcome, safe, and cared for. We continue to improve our infrastructure to ensure all sites are accessible, inclusive, and fit for purpose.

Guided by our Master Plan, we’re expanding and upgrading facilities in line with population growth across Melbourne’s northern region. We’re grateful for the support of the Victorian Government in helping fund these improvements:

DPV Health Dental Services 2024-25 2025-26 2026-27

DPVH Broadmeadows Opened

DPVH Craigieburn Opened

Epping Northern Health Closed

Craigieburn Community Hospital Opened Whittlesea Expanded

Mernda Community Hospital Planned

Epping Community Health Hub Planned

DPV Health’s astute financial management has enabled significant reinvestment across our sites and operating infrastructure, including upgrades to facilities, fleet and technology.

Site Improvements

• Whittlesea Dental Services: Renovated to expand public dental chairs from 4 to 7, ensuring continued access after the closure of the Epping site at Northern Hospital.

• Meadow Heights: Received major external upgrades, including a new early childhood play space, a large, decked area for social support groups, and improved signage and landscaping.

• South Morang Disability Services: Underwent an external facelift with new accessible outdoor areas and inclusive outdoor games equipment.

DPV Health’s two major capital projects, the Craigieburn Community Health Hub and the Epping Community Health Hub are progressing well with construction at both sites well underway.

Craigieburn Community Health Hub – opening mid 2026 This site will provide the community with comprehensive Allied Health services, a Men’s Behaviour Change Program, whole-of-life Mental Health supports and a range of onsite Social Support programs. A new access point for The Orange Door will open here, expanding family violence support provision in Melbourne’s outer north.

Epping Community Health Hub – opening early 2027 As DPV Health’s flagship site, it will co-locate a range of services providing the community with a single location for all family health and wellbeing needs. Located opposite the Northern Hospital in Epping, the site will provide a large dental service, a new medical clinic, allied health services, whole-of-life mental health supports, disability and aged care services.

DPV Health continues to prioritise investment in technology to improve care and communication, guided by our Digital Health Strategy and AI Strategy. These investments are delivering real benefits,streamlining workflows to give staff more time for direct care, strengthening cyber security across platforms and teams, and improving client communication and digital engagement.

• Our in-house Customer Relationship Management (CRM) system now links directly with client records, reducing admin work for staff. New features allow large-scale, two-way digital communication, giving clients more choice in how they access services and supporting health education campaigns.

• AI adoption is progressing through a controlled series of exciting pilot projects. We are committed to achieving greater workflow efficiencies whilst maintaining a high level of service quality and safe-guarding privacy.

Dental expansion plans

Advancing Sustainability and ESG at DPV Health

DPV Health continues to embed environmental, social, and governance (ESG) priorities across the organisation. Our commitment to sustainability is reflected in our operations and engagement with staff, clients, and partners.

Environmental Sustainability: Empowering Our Workforce

In 2024-25, DPV Health’s Green Team launched an Environmental Sustainability intranet platform, promoting sustainability priorities and providing a hub for staff ideas, resources, and updates. This has fostered greater staff involvement and supported new initiatives in waste reduction and energy efficiency.

Measuring and Managing Our Carbon Footprint

DPV Health began measuring carbon emissions across electricity, gas, waste, fleet vehicles, and water, using new sustainability reporting software for close monitoring and transparent reporting. Data collected this year will inform the setting of well-informed yet ambitious emission reduction targets and a net zero goal, in line with recommendations for minimising climate change impacts.

Electricity Emissions Reduction Initiatives

Major upgrades in the first half of 2024-25, including solar panel installations and LED lighting upgrades at our largest sites,resulted in a 15% reduction in carbon emissions from electricity usage compared to the previous year.

Responsible Procurement and Supplier Engagement

DPV Health regularly reviews suppliers to ensure alignment with ESG priorities. All supplier contracts now include a modern slavery clause, and preference is given to suppliers who demonstrate genuine commitment to environmentally sustainable practices and values.

Looking Ahead

In 2024-25, DPV Health has empowered staff, invested in technology and infrastructure, strengthened governance, and fostered a culture of continuous improvement. As we move towards formal emission reduction targets and a net zero goal, we remain committed to excellent care for every person, every time,while protecting the health of our environment for future generations.

Clinical Safety – a Focus on Harm Prevention

DPV Health promotes a proactive safety culture where employees feel confident and safe to report concerns early, without fear of inaction or blame.

In the 2025 annual employee engagement survey, 89% of employees reported “DPV Health supports a safe reporting culture if I have a safety concern”.

Across 2024-25, 63% of all clinical incidents reported were rated as ISR 4 (no harm or near miss), showing strong early identification of risks before harm occurred.

A key area of focus is identifying client behaviour that may pose a risk to themselves or others, especially in mental health, disability, aged care, and family violence programs.

• 184 behavior-related incidents were reported in 2024–25.

• 72% were rated ISR 4, reflecting early intervention and support before harm occurred.

To guide safe and inclusive responses, we’ve implemented service-level procedures including:

• Positive Behaviour Support

• Clinical Care Risk Management

• Occupational Violence and Aggression (refreshed)

Team practice is supported through training, clinical supervision, client discussions, and case review meetings.

DPV Health supports clients with medication management across dental, medical, podiatry, and disability services. In 2024–25, there were no medication-related incidents that resulted in moderate or severe harm (ISR 2 or ISR 1).

Of the 31 medication-related incidents reported, 28 were rated ISR 4, meaning no harm or near miss. This shows our team’s strong focus on identifying and resolving issues,such as webster pack errors, treatment sheet mistakes, or clients arriving without medications, before harm could occur

DPV Health maintains accreditation across key national standards, including:

• National Safety and Quality Primary and Community Healthcare Standards

• National Safety and Quality Mental Health Standards for Community Managed Organisations

• Aged Care Quality & Safety Standards

• NDIS Practice Standards

• RACGP’s Standards for General Practitioners (5th Edition)

• Rainbow Tick Standards

Accreditation sets the foundation for excellent care. Our focus on continuous improvement ensures services evolve based on client and employee feedback, learnings from management reviews and emerging best practices.

• In 2024-25, 121 improvement actions were registered across DPV Health programs, with 74% completed during the year. These actions resulted in:

Trusted Community Health Provider

DPV Health advocates for government investment to meet the growing health and wellbeing needs of our rapidly expanding local communities.

As population growth accelerates, we continue to lobby for increases in health service funding and access.

We were pleased to host Mary-Anne Thomas, Minister for Health (Victoria), at our Broadmeadows Medical and Dental Centre in June 2025. The visit showcased key programs including our two Sexual and Reproductive Health Hubs, the GP Registrar Program, and our Pharmacotherapy Program

We will continue to share service demand and impact data with local Members of Parliament and Ministers to inform future planning and investment decisions.

Our Partners

Strengthening Community Health Through Strategic Partnerships

Partnerships are central to DPV Health’s commitment to excellent care. By working with community organisations, educational institutions, councils, health networks, and government agencies, DPV Health expands its reach and addresses a wide range of health needs, from prevention and

Government & funding Partners

Industry Partners

early intervention to chronic disease management. These collaborations strengthen service delivery, foster innovation, and ensure care is inclusive and responsive to the community, driving better health outcomes and building a more connected region.

We gratefully acknowledge the vital contributions of our funding bodies that enables us to deliver high-quality, accessible care and to continually innovate in response to community needs.

Financial Report

Financial Report from the Board Chair and CEO

DPV Health concluded the 2024-25 financial year with a comprehensive surplus of $845,188 and an underlying operating result improvement of $1.45 million compared to the previous year, excluding asset revaluations.

The Directors are pleased to present DPV Health’s Financial Statements for the financial year 2024-25.

DPV Health’s annual income rose to $79.1 million, representing a 14% increase year-on-year. This growth was driven by several key achievements, including the expansion of the Home Care Program & Children’s Services, which continue to support growing community needs. DPV Health also successful in attaining the Commonwealth Government’s Single Assessment Service tender. This is a great testament to DPV Health’s reputation as a trusted leader in aged care delivery and the organisation’s ability to secure competitive funding opportunities to expand services. Despite sector-wide pressures on general practice, DPV Health’s Medical Clinics continued to thrive, ensuring bulk billed and low cost GP services remain accessible to our community. Strategic capital funding enabled DPV Health to invest in the development of new integrated care Hubs in Epping and Craigieburn, which will serve as cornerstones of local health delivery for the northern growth corridor.

In addition to service growth, DPV Health made substantial investments in infrastructure and technology, allocating $2.8 million to facilities upgrades and ICT enhancements. This includes the ongoing development of DPV Health’s Client Relationship Management (CRM) system, which supports the delivery of a seamless and personalised experience for every client.

DPV Health enters the new financial year with a strong balance sheet, including $27.4 million in cash and financial assets, $43.4 million in property and other assets, and net equity of $47.5 million. The organisation’s financial statements were audited by the Victorian Auditor-General’s Office, which issued an unqualified audit opinion, affirming the integrity of the organisation’s financial reporting.

In closing, DPV Health begins the new financial year with a stable and resilient financial foundation. DPV Health’s surplus operating result, growing revenue, and carefully managed reserves inspires confidence to continue investing in service growth, infrastructure, and innovation. With excellent stakeholder relationships, prudent financial oversight and a robust balance sheet, DPV Health is well-positioned to navigate future challenges and pursue opportunities that benefit the health and wellbeing of the community.

Emmanuel Tsakis

Don Tidbury Board Chair Chief Executive Officer

Excerpts from Director’s Report

The directors present their report, together with the financial statements, on the company for the year ended 30 June 2025.

Directors

The names of the directors in office at any time during, or since the end of the year are:

Emmanuel Tsakis Board Chair

Julie-Anne Busch Director

Vincent Cain Director

Robert Burnham Director

Mark Sullivan Director

Company Secretary

Mrs. Sapphire Christofilos and Mr. Anthony Palmieri held company secretary responsibilities at the end of the financial year.

Tanya Farrell D Director

Cheryl A Woollard Director

Qualifications:

Sapphire Christofilos Company Secretary

Government sector, leading the policy and governance portfolio in a large-scale complex Government Authority, with a focus on

compliance, volunteer and community engagement, privacy

Health and aged care executive with experience across notfor-profit and private sectors. Extensive involvement across community health, retirement villages and residential aged

Key strengths include financial management and compliance, stakeholder engagement, development projects and mergers &

Short and long-term objectives

Long term objectives

The long-term objective is to be an industry leader in the planning and delivery of innovative, person-centred health care across the diverse communities of Melbourne’s North, recognised for achieving a significant positive impact on community health and wellbeing.

Short term objectives

Short term objectives are set across the following four pillars:

Clients, Families & Community: to provide excellent health and community care responding to community needs, and prioritising those in highest need.

People, Capability & Culture: to grow a highly engaged and thriving workplace culture, shared by a capable and effective workforce.

Excellence, Systems & Infrastructure: to provide a seamless healthcare environment through innovation and investment in operational design, capability, and performance.

Growth, Sustainability & Partnerships: to ensure organisational sustainability through a focus on collaborative partnerships and considered growth.

Strategy to achieve objectives

The 35 strategies to achieve objectives across the 4 Pillars are documented in the DPV Health Strategic Plan 2022-27. Annual Plans break down the strategies into achievable actions to be completed in the annual plan year.

Principal activities

The company’s principal continuing activity during the year was the provision of community health, public dental services and enhanced primary care services.

There was no significant change in the nature of the activity of the company during the year.

How activities achieve objectives

Clients, Families & Community activities

Underpinned by the DPV Health Strategic Plan 2022 - 2027, Clinical & Community Service Plan 2022-2037, Together Framework; Community Engagement & Participation, and the Master Plan 2022 - 2037, ensure client participation in service design, planning, delivery, evaluation and governance and services deliver Excellent Care always.

People, Capability & Culture activities

Underpinned by the People & Culture Strategic Plan 20222027, ensure workforce capability, registrations, qualifications, and experience necessary to strengthen Excellent Care standards and maintain a thriving workplace culture.

Excellence, Systems & Infrastructure activities

Underpinned by the Performance & Accountability Framework, Master Plan, IT Cyber Security & Data plans ensure excellent organisational performance quality and accountability, enhancing client and employee experience with fit-for-purpose infrastructure, data integrity, analysis and reporting capability.

Growth, Sustainability & Partnerships activities

Underpinned by the Clinical & Community Service Plan, and the Master Plan ensure organisational sustainability through a focus on collaborative partnerships and considered growth.

Measuring performance

All Annual Plan activities have clear KPIs and are reported on quarterly. Clinical indicators monitor performance against targets, and client experience and feedback evaluation are regular features of the overall performance framework. Detailed Business Intelligence reports are used to aid management oversight of performance. Financial and capital investment performance is measured against targets.

Review of operations

The operating surplus for the year was:

2025 $845,188 2024 $(604,871)

Significant changes

No significant changes in the company’s state of affairs occurred during the financial year.

Member’s guarantee

DPV Health is incorporated under the Corporations Act 2001, and is a company limited by guarantee. In the event of, and for the purpose of winding up of the company, the amount capable of being called up from each member and any person or associate who ceased to be a member in the year prior to the winding up, is limited to $1 for each member, subject to the provisions of DPV Health’s constitution.

At 30 June 2024 the collective liability of members was $38 (2023: $52).

After balance date events

No matters or circumstances have arisen since the end of the financial year which significantly affect or may significantly affect the operations of DPV Health, the results of those operations or the state of affairs of DPV Health in future financial years.

Environmental issues

The company is not subject to any significant environmental regulation.

Directors’ benefits

No Director has received or become entitled to receive, during or since the financial year, a benefit because of a contract made by the company, a firm which a Director is a member or an entity in which a Director has a substantial financial interest except as disclosed in Note 23 to the financial statements. This statement excludes a benefit included in the aggregate amount of emoluments received or due and receivable by Directors shown in the company’s accounts, or the fixed salary of a fulltime employee of the company.

Indemnification and insurance of Directors and officers

The company has indemnified all Directors and the Chief Executive Officer in respect of liabilities to other persons (other than the company) that may arise from their position as directors or Chief Executive Officer of the company except where the liability arises out of conduct involving a lack of good faith.

Disclosure of the nature of the liability and the amount of the premium is prohibited by the confidentiality clause of the contract of insurance. The company has not provided any insurance for an auditor of the company or a related body corporate.

Proceedings on behalf of the company

No person has applied for leave of court to bring proceedings on behalf of the company or intervene in any proceedings to which the company is a party for the purpose of taking responsibility on behalf of the company for all or any part of those proceedings.

The company was not a party to any such proceedings during the year.

Information on Directors

Qualifications:

Emmanuel Tsakis Board Chair

MBA, CPA, BBus (Bachelor of Business - Accounting), GAICD

Experience and expertise:

Over 25 years’ financial and senior management experience in local and international not-for-profit sector. Executive roles include Chief Financial Officer, business development and divisional management. Emmanuel is also currently the Board Chair at Housing First, a not-for-profit organisation providing social housing to over 2,000 people across Melbourne.

Key strengths include financial analysis, financial modelling, strategic and business planning.

Special responsibilities:

Board Chair, member of the Governance Committee, the ICT Steering Committee (merged into Finance, Risk and Audit Committee, December 2024), Finance, Risk and Audit Committee and the Hub Project Control Group (September 2024).

Qualifications:

Julie-Anne Busch Board Director

BA (Psychology & Journalism), Post Graduate Certificate Shopping Centre Management, Post Graduate Certificate Business, GAICD

Experience and expertise:

Senior executive leadership experience in consumer driven entities within corporate retail property, government and notfor-profit sectors. Extensive current experience as Chair, NonExecutive Director and Trustee of local and state enterprises and forpurpose organisations.

Special responsibilities: Chair (2024) and Member (2025) of the Governance Committee. Member of the Hub Project Control Group.

Qualifications:

Robert Burnham Board Director

MHA (Masters of Health Administration), Grad Dip (Health Administration), GAICD, BAppSc (Bachelor of Applied Science) - Health Administration

Experience and expertise:

Over 40 years’ acute health sector experience, including capital projects, strategic planning and service development. Commencing as a clinical nurse, he progressed through senior administrative, executive management and CEO roles. Previously health sector representative on various Department of Health and Human Services (DHHS) advisory committees.

Key strengths include clinical governance, health governance and continuous improvement.

Special responsibilities:

Member of the Clinical Governance Committee, ICT Steering Committee (merged into Finance, Risk and Audit Committee, December 2024), and Hub Project Control Group.

Qualifications:

Vincent Cain Board Director

BCom (Bachelor of Commerce), FCA

Experience and expertise:

Extensive commercial experience in finance and management was acquired through executive experience including in the University and Primary Healthcare sectors. Previously Chair and a member of various audit, risk and compliance committees. Key strengths include leadership, financial analysis, financial modelling and strategic planning.

Special responsibilities:

Former Chair (2018-2025) now member of the Finance, Risk and Audit Committee. Former member of the Hub Project Control Group (until 2025)

Qualifications:

Mark Sullivan Board Chair

MBA, Masters Health Administration, GradDip (Health Administration), Cert. Purchasing & Planning

Experience and expertise:

Considerable experience in the health sector as a senior executive and board director at metropolitan specialist hospitals, rural and regional hospitals and community health services. Currently Chief Operating Officer at Oral Health Victoria responsible for statewide service provision and the Royal Dental Hospital of Melbourne.

Key strengths include health governance, project management, financial management, continuous improvement and customer service.

Special responsibilities:

Member of the Governance Committee (as of May 2025) and Clinical Governance Committee.

Qualifications:

Tanya Farrell Board Director

Honorary PhD (Public Health), Masters of Nursing (Midwifery), Post Graduate Diploma in Child Health and Family Health, Midwifery Certificate, Diploma Applied Science (Nursing).

Experience and expertise:

Experienced director with extensive experience in the public health sector with comprehensive policy development, senior leadership and management, system reform, consumer engagement, stakeholder management and strategic planning. Member of the Australian College of Midwives and Australian College of Nursing.

Key strengths include strategic planning, operational leadership and management, consumer engagement, change management, service redesign and reform, budget management, education and research.

Special responsibilities: Chair of Clinical Governance Committee.

Qualifications:

Cher yl A Woollard Board Director

Masters of Business (Industrial relations/ HR management), Bachelor of Education, Grad Dip (Training and Development

Experience and expertise:

Experienced Board Director and Executive with extensive experience in Victorian Public Sector, Health, NFP and large International Corporations. Knowledgeable in leading and serving on Finance, Audit, Strategy, Risk, Governance and People Committees. Extensive experience leading major change in complex organisations both internationally and across Australia.

Key strengths include being a recognised expert in workplace diversity and inclusion and mental health strategies.

Special responsibilities:

Chair of the Community Engagement Committee and member of the Governance Committee (2024).

Qualifications:

Carly Moore Board Director

CPA, BBus (Accountancy), GAICD

Experience and expertise:

Three-time Mayor of Hume City Council. Experience and expertise in the areas of strategic leadership, finance, governance, stakeholder engagement and management, and business planning.

Key strengths include financial management, problem solving including the alignment of business planning outcomes to set objectives, governance accountability and relationships building.

Special responsibilities:

Member (2024) and Chair (2025) of the Governance Committee and member of the Community Engagement Committee (2024).

Qualifications:

Stefano Scalzo Board Director (appointed 1 July 2024)

GAICD, Australian Major Project Leadership Academy, Gateway Review Accreditation, Fellow, Churchill Fellowship, Bachelor of Architecture (Hons)

Experience and expertise:

Experienced social infrastructure executive, achieving exceptional stakeholder value through quality capital solutions.

Public and private sector experience in developing strategic capital solutions from origin to design finalisation.

Qualifications:

Barwick Board Director (ceased 26 November 2024)

CA, GAICD, Grad Dip (Information Systems), BEc (Bachelor of Economics), BComm (Bachelor of Commerce)

Experience and expertise:

Experienced Board Director and chair specialising in strategy, optimising the customer experience and risk & financial management.

Key strengths include a breadth of knowledge and experience

Nicole

Meetings of directors

There were 10 board meetings of directors in addition to the meetings of various board committees. Attendance for each director was as follows:

Statement

of Profit or Loss and Other Comprehensive Income for

the year ended 30 June 2025

845,188 (604,871)

Items that will not be reclassified subsequently to profit or loss Gain on the revaluation of

- 3,772,000

Statement of Financial Position for the year ended 30 June 2025

Statement of Changes In Equity for the year ended 30 June 2025

Statement of Cash Flows for the year ended 30 June 2025

Statement of Comprehensive Income for the year ended 30 June 2025

Total revenue $79,080,610

Total expenses $78,235,422

1. Broadmeadows Medical and Dental Centre

42-48 Coleraine Street, Broadmeadows VIC 3047

2. Broadmeadows Early Childhood Development Services

1 Sorrento Street, Broadmeadows VIC 3047

3. Craigieburn Dental and Allied Health Services

55 Craigieburn Rd, Craigieburn VIC 3064

4. Craigieburn Disability Services

6 Newbold Avenue, Craigieburn VIC 3064

5. Craigieburn Dental Service

Craigieburn Community Hospital

274-304 Craigieburn Rd, Craigieburn VIC 3064

6. Epping Allied Health and and Community Services

Epping Private Hospital, 230 Cooper Street, Epping VIC 3076

7. Epping Residential Supported Living Services

57 Davisson Street, Epping VIC 3076

8. DPV Health Support Office

2 Graystone Court, Epping VIC 3076

9. The Orange Door and DPV Health Mental Health Services

Level 1, Quest Building, Epping VIC 3076

10. South Morang Disability Services 10 Bushmans Way, South Morang VIC 3752

11. Heidelberg The Orange Door 56 Burgundy Street, Heidelberg VIC 3084

12. Meadow Heights Allied Health Services

21-27 Hudson Circuit, Meadow Heights VIC 3048

13. Mill Park Disability Services 31A Morang Drive, Mill Park VIC 3082

14. Mill Park Medical Centre 20 Civic Drive, Mill Park VIC 3082

15. Thomastown Residential Supported Living Services 15 Newton Street, Thomastown VIC 3074

16. Wallan Early Childhood Development Services 71 Stanley Street, Wallan VIC 3756

17. Whittlesea Dental, Disability & Allied Health Services 40-42 Walnut Street, Whittlesea VIC 3757

18. The Orange Door 33 Macedon Street, Sunbury VIC 3429

19. The Orange Door 21 Victoria Street, Coburg VIC 3058

20. The Orange Door 1093 Pascoe Vale Rd, Broadmeadows VIC 3047

21. Mickleham North Allied Health and Specialist Services 82-90 St Georges Blvd, Mickleham VIC 3064

Services

Medical Ser vices

> Doctor/GP Services

> Chronic Disease Management

> Family Planning

> Immunisation & Vaccination

> Women’s Health Hub

> All Other Medical Services

Mental Health

> Counselling, Psychology & Social Work

> Head to Health

> Newbold Mental Health Program

Children’s Services

> Youth Program (7-14 Years)

> Early Childhood Intervention

> Children’s Physiotherapy

> Children’s Audiology

> Children’s Occupational Therapy

> Children’s Dietetics

> Children’s Speech Pathology

> Community Asthma Program

> Pathway to Good Health

Community Support

> Aboriginal & Torres Strait Islander

> Victims Assistance Program

> Multicultural Healthcare

> Refugee Asylum Seeker

> LGBTIQ Community Services

> Homelessness Service

> Healthy Mothers Healthy Babies

> Pathway to Good Health

> School Focused Youth Service

Disability Services

> NDIS & Disability Services

> Understanding NDIS

> Social Support Programs

> Adult Community Options

> Support Coordination

Aged Care

> Support at Home

> Community Phone Connect Program

> Social Support Programs

> Hospital Admission Risk Program

> Aged Care Assist

> Single Assessment System

Physical Health

> Audiology

> Physiotherapy

> Speech Pathology

> Exercise Physiology

> Nutrition and Dietetics

> Occupational Therapy

> Podiatry

> Diabetes Nurse Education

> Cardiac Rehabilitation

> Women’s Health Nursing

Dental Ser vices

> Public Dental Services

> Affordable Private Dental

> Oral Health Program

We welcome your feedback on the 2024-25 Annual Report. Please write to us at feedback@dpvhealth.org.au