DPS Guide to Home Care National edition 2019/20 - full version

Home Care DPS GUIDE TO

SOUTH AUSTRALIA & NT 2019/20

Helping you stay in your own home and community for longer

In Home Care Community Care Home Care Packages

AgedCareGuide.com.au/home-care | TalkingAgedCare.com.au |

/ TalkingAgedCare |

@TalkingAgedCare

Aged care at home

“When my doctor told me I had early-stage dementia my heart broke. The news really knocked me and I started to worry about what was going to happen to me. Now I have in-home services so I can stay in my own home. It’s been marvellous. I’m not so worried anymore and I know that I can increase my services at home whenever I need to.”

– Carmen

To learn how you can get aged care at home, call 1800 870 427 (free call) or visit sccliving.org.au

CONTENTS  4

Is this you?

 5

@ home

What is home care

11

When to consider help? 16

Staying home for longer 13

17

Community

Family & friends

22

Meals and shopping

Home and garden maintenance

24

Transport options

31

Personal and domestic assistance

Social support

33

25

Respite

35

Day Therapy Centres

55

Centre Based Care

58

Rebuilding independence

60

Accessing self funded supports

62

37

42

Government funded supports

45

Commonwealth Home Support Programme

46

Home Care Packages

50

Eligibility and assessment

20

Planning and managing supports 64

Preparing for an assessment

65

Priority and waitlists

67

Choosing a home care provider

70

79

8

Supports

Council services

63

26

How much does home care cost?

71

Care Agreement

73

Reviewing your needs and supports

75

Who can help?

76

40

Health & wellbeing

Healthy eating

80

Advocacy

86

Mobility

82

Carer support

88

Dementia

84

Palliative care at home 89

Mental health

85

68 AgedCareGuide.com.au/home-care

1

From the Editor Welcome to the first edition of the DPS Guide to Home Care.

Australians are living longer than ever before and most people want to remain in their own home and community as they age. But according to the Australian Bureau of Statistics (ABS) more than one in three older people need some sort of assistance with daily activities.

Much of the support older people receive is being provided by their family, friends or neighbours but sometimes these informal supports are no longer meeting their needs and it is time to consider formal support options.

The Australian Government supports the choice of the older population wanting to stay at home for as long as possible and subsidises a range of services through the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program.

But when is it time to (re)consider your support options? What is involved, what options are available and where do you start?

While it can be difficult to accept some help around the house, having the right supports in place early can make a huge difference in helping you to live at home as independently as possible, for as long as possible.

And getting some extra help doesn’t mean you have to give up your freedom and can’t live an active life. You may simply need some help to get the shopping done or someone to help you look after the garden. Getting help with physically demanding jobs enables you to enjoy life without having to do the ‘hard’ stuff.

This Guide will help you understand the different types of support that are available to make sure you can stay in your own community for longer and assist you on your journey of living your best life at home.

So have a read of the information, consumer stories and case studies in front of you and find simple ways to improve your home environment, reduce the risk of falls, understand what Government funded support options are out there and what you can do if you’re on the waitlist for services.

Making the most of the supports available to you within your support network and local community, as well as accessing those provided by the Government, can make a huge difference in helping you to remain living independently in the home and community that you know and love.

Old age is a time to be enjoyed and everyone deserves to choose how and where they want to live. I wish you all the best on your journey of finding the right support services for you in the next stage of your life.

Margot White, Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

DPS GUIDE TO HOME CARE 2019/20 Printed October 2019 RRP $25, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

2

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Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark. ® DPS Guide to Home Care is pending registration.

DPS GUIDE TO HOME CARE 2019/20

How to use the Guide This DPS Guide to Home Care was created to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

T

he articles up to page 90 explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment and reduce the risk of falls to understanding Government funded programs and what you can do if you’re on the waitlist for services, this Guide will explain what to consider and help you be better prepared to stay home for longer.

This DPS Guide also includes a directory of home care services and wellness centres starting on page 91. Listed in State and Territory sections, the Home Care Services table gives an overview of approved Home Care Package providers and in home care providers sorted by region to help you find providers nearby that can support your needs. You’ll also find useful phone numbers for that area.

The listings in the Health & Wellness Services tables show you what Centre Based Care and Day Therapy Centres can assist with different types of therapy assistance for your (re)enablement through a range of services including social/recreational support, dietitian or nutritionist services, physiotherapy or speech therapy.

Visit AgedCareGuide.com.au/ home-care for a complete list of services available near you.

50 CELEBRATING

for the community, by the community

YEARS OF CARING

HOME SERVICES

RESPITE SERVICES

• Personal care and companionship

• Short or long term stays in one of our respite facilities

• Assisting with shopping and meal preparation • Dementia support and medication prompting

• Daily activities, a range of nursing care options and home style meals prepared on site

• Exercise and activity programs

• Visit our Day Club a day or two a week

RESIDENTIAL CARE

INDEPENDENT LIVING

• Flexible aged care plans that can adapt to your changing needs

• Options to suit your lifestyle

• Dementia Care

• Freshly prepared meals

• Palliative Care

• Cleaning and a range of other services

• Access to social activities

Coolibah Care offers you the care you deserve in the community you love!

Call our professional and experienced Customer Service Team on 08 9535 0300 or visit www.coolibah.org.au WE ARE HERE TO HELP YOU EVERY STEP OF THE WAY info@coolibah.org.au | Office Hours – 9am to 4pm Monday to Friday, excludes public holidays AgedCareGuide.com.au/home-care

3

Is this YOU?

Whilst each person and their circumstances is unique, the consumer profiles below were created to identify some common situations you may find yourself in as well as related information to help on your journey to find the best support options for you.

GEOFF & LOIS 75 year old couple, living independently Geoff and Lois live independently in their own home. They are supported by their daughter Susan who helps out with shopping, cleaning and cooking twice a week. Susan feels the pressure of caring for her parents as well as working full time and managing her own family.

She is looking for home care services that can help support her independent parents.

Read more: What is home care - see page 11 Assessments - see page 64

WILLIAM & CAROL 67 & 65 years old, carer/ patient relationship Carol was diagnosed with early onset dementia seven years ago and William has been caring for his wife ever since. William is starting to struggle with his own health and caring for Carol by himself is becoming harder.

Carol needs some specific care services that William cannot deliver by himself any longer.

They are looking for support in their home or respite to give William a break.

Read more: Respite - see page 35 Dementia - see page 84

GEORGE 77 year old widower, social support George’s daughter Jess lives around the corner and often visits, but George is lonely, grieving his loss and wishing to live life well. Whilst his physical care needs are not high, mentally and emotionally he is suffering. Jess is not sure how she can help more. George needs care services to improve his wellbeing and help him connect and build relationships with other people his age.

Read more: Social support - see page 33 Mental health - see page 85

DON 81, single, multicultural background Originally from Italy, Don lives on a pension in a rented unit and doesn’t have any children or other family nearby. He doesn’t go out much, and only interacts with his neighbour Anne, who has noticed Don is starting to struggle to look after himself. He needs some guidance about what help is available.

Read more: Assessments - see page 64 Government funded supports - see page 45

DIANNE 72, single, support after a hospital stay Dianne lives on her own and has a daughter who lives interstate. Dianne has a busy social life, is part of the local bridge and bowls clubs, loves going to the theatre and on group holidays.

One day when hanging out the washing she trips on a paver and breaks her hip. With no support at home Dianne is unable to return to her home at the end of her hospital stay. Dianne needs specific care services to help her transition from the hospital back home.

Read more: Transition Care - see page 60

NORA 67, single woman, limited mobility Nora has limited mobility and struggles to get around to shops and appointments.

One of her children lives close, but the rest are interstate and Nora doesn’t want to put pressure on the one child for support. Nora needs specific services to help her with transport and shopping.

Read more: Transport - see page 31 Meals and shopping - see page 26

www.agedcareguide.com.au/home-care 4

@ home • What is home care • Staying home for longer • When should I consider help?

@ HOME

@ home intro Today, ageing in Australia comes with more individual choice and control than ever before, and with it we are seeing more older people choosing to remain at home – with a little or a lot of help.

T Finding the right support to help you remain in your home for longer can come with huge benefits

6

DPS GUIDE TO HOME CARE 2019/20

he decision by many Australians to remain at home and within their community as they age is supported through a number of initiatives, funding and programs, and is delivered through a range of organisations, groups, and people ranging from aged care providers, local councils, not-for-profit’s, as well as community groups.

Depending on your needs, personal situation and finances, there are a number of options available to you as well as a range of easy to implement solutions to help you live as independently as possible for as long as possible in your own home.

With all of this choice, navigating what is best for you can be a challenge but it is important to remember that finding the right support to help you remain in your own home for longer can come with huge benefits.

In this section, we look at what is home care, the different options there are to help you stay at home for longer and when to consider help, as well as consumer profiles of some common situations you may find yourself in to help you find related information in this Guide.

@ HOME — CONSUMER STORY

Respite: an opportunity to recharge Caring for a loved one can be both very rewarding but also taxing, both physically and emotionally, and is a role Sheryl Phin shares alongside 2.7 million Australians.

F

or the past nine years, Sheryl has supported her 91 year old mother-in-law, Val, to remain living in the family home following her diagnosis of Alzheimer’s disease, with the help of both her husband and local respite service, Carinya – run by aged care provider, VMCH. Now, as Val’s condition deteriorates, Sheryl acknowledges more than ever the vital role local respite has played in helping her and her husband continue their caring role.

“I do all the cooking, washing and Val needs help with dressing,” Sheryl explains.

“It’s just very draining because we are constantly watching her and reminding her to do everyday things, making sure she doesn’t accidentally harm herself.

“Obviously as Val’s disease progresses, so do her needs, so things are getting harder, but while she’s at Carinya it takes a bit of pressure off.”

Sheryl says respite has been beneficial for their whole family

8

DPS GUIDE TO HOME CARE 2019/20

Val accesses respite through aged care provider VMCH’s Carinya branch for two nights each week, giving both Sheryl and Rod some much needed ‘free time’ for appointments and other activities.

“Generally we would do just personal things – but we also like to go to the football so the overnight respite allows us to do that,” Sheryl explains.

“Of course it is an opportunity to catch up on the housework too!”

Despite experiencing a world of benefit from utilising respite services, before Carinya, Sheryl and her husband admit they had no idea the service existed.

Source: Supplied

CONSUMER STORY — @ HOME

“We honestly didn’t know about it,” she says.

“Carers feel very guilty initially and at times at their wits end,” she says.

“I remember I rang Dementia Australia to see what was around to help us out and what we could do to give Val a bit more variety in her days, and they were the ones who suggested Carinya.

“But mostly, they feel sad that the person they knew and loved is not the same. They see themselves as ‘just a carer now’, not a husband, wife, mother, daughter or son.

“We started with a Sunday program, and progressed to the two days and as the dementia progressed we added in the overnights.

“It’s been great for Val to be going there for eight years, she would get on the bus and go on outings, do puzzles, play bingo and mini golf and exercise and lunch was supplied . . . it has variety for her and I was happy with that.

“It has been very beneficial for all of us – Val had her own company, her own friends and we enjoyed a break and having time to do our own thing because caring is a 24/7 job.”

Carinya Coordinator, Lynette Alexander, says respite is an important service for carers and the people they care for, offering a much needed break.

“Respite care gives carers and family members the opportunity to recharge, take a short break and to attend to their own needs with the knowledge that their loved one is being cared for.

“Generally respite is accessed when people get to crunch time even though it is aimed at relieving the stress before they become overwhelmed and reach crisis point.”

She adds that there are often a lot of mixed feelings about respite when it is first accessed – noting many carers struggle with the idea of ‘letting go’.

“We support the carer with reassurance and acknowledge how they feel.

“Most often just a chat and a cuppa and letting them know it’s normal to feel this way helps them to feel better. We also offer the opportunity to attend a carer support group to speak with others dealing with similar situations.”

“We accessed respite before we reached breaking point and from our experience we would definitely encourage others to access it sooner rather than later,” Sheryl explains.

“In the beginning it can be hard – we found it hard sending her off and sometimes she didn’t want to go, but we used to tell her that it was fine if she didn’t want to go but she had to call the staff and tell them – which of course she never would!

Then once she was there she had a great time.

“It’s important even if you feel guilt, that you recognise that it’s for their benefit as well as yours.

“It’s been great for Val to be going there for eight years. . . it has been beneficial for all of us”

Lynette says while every carer is different, the feelings of guilt don’t generally last long.

She adds that the most important thing about respite is that carers feel ‘refreshed’ when they pick their loved one up and that they know they have been well supported and cared for.

Having accessed respite for eight years, Sheryl says she recommends people look into the support sooner rather than later, despite how people may feel about leaving their loved ones.

“I felt guilty at times – you really always have that element of guilt – but you know they are having a good time and you need to acknowledge that you need this time for yourself too, otherwise you’ll end up in a situation that’s not good for your own health either.

“What I think is important is to find a place that is a good fit. We were lucky that we found a place that was really good for us.

“Each place is different so I would encourage other carers to look around and find somewhere they are happy with and make the most of respite.”

AgedCareGuide.com.au/home-care

9

@ HOME

Working together to stay at home longer.

Our wide range of home care services better suits your individual needs to help you stay healthy, happy and active in your home.

Help at home

Personal care

Nursing care

Respite care

Transport and shopping

Social and wellbeing

Already in the queue?

We’re here to assist you while you are waiting for a home care package by offering support through the Commonwealth Home Support Programme (CHSP).

Find out more 1800 864 846 uniting.org

10

DPS GUIDE TO HOME CARE 2019/20

@ HOME

What is home care?

Over the past few years, the saying that there is ‘no place like home’ has resonated with Australia’s ageing population, giving rise to the increasingly popular support option known as home care.

H

ome care is fundamentally support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently, for as long as possible.

Home care services can be as simple as family and friends helping out, accessing council supports, or as official as receiving a Government subsidised Home Care Package from an aged care provider.

This type of support is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport.

When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever support you need or have been assessed as needing.

Now is the time to seek help at home “As long as I can stay at home, I will.”

Joan Griffith’s statement is a sentiment shared by the majority of older Australians whose health may be declining, but desire to live at home remains strong.

Hoppers Crossing resident Joan, aged 82, has been supported with a Level Two Home Care Package (HCP) from non-profit organisation VMCH for the past two years.

HCPs are Government funded packages of care services designed to help older people remain living at home for longer.

Joan lives with her daughter Danielle, who has a mild intellectual disability and works part-time. Danielle helps where she can, but Joan – who has severe osteoporosis – relies heavily on the HCP support.

Assistance with housework, transport to the supermarket and medical appointments and the installation of rails and ramps to make her home more accessible have been vital.

“I would struggle terribly without it.

I just love my home and I want to be with my daughter. For elderly people like me who want to stay in their home, it’s a wonderful help.”

VMCH Home Care Senior Manager Penny Hobson says now is the time for those requiring additional assistance to remain at home to contact providers such as VMCH or My Aged Care in relation to an assessment or the waitlist.

“We know navigating My Aged Care (Government aged care information website) can be overwhelming and confusing so we can help in terms of making this a much easier process. Our Case Managers also sit down with HCP clients and help them to understand what services they actually need.”

Joan says support from her HCP Case Manager Belinda Smith is “wonderful”.

“I just ring up whenever I need something and she sorts it out for me.”

For more information visit vmch.com.au AgedCareGuide.com.au/home-care

11

@ HOME

The level of support home care services can provide ranges from a little bit of help to high level assistance

Chief Executive Officer of Victorian aged care provider Benetas, Sandra Hills says while residential care is a great option for higherlevel assistance, many people are preferring to stay in their own homes.

• • • •

12

DPS GUIDE TO HOME CARE 2019/20

“Ultimately, it’s a personal decision you and your family need to make, possibly with the help of your doctor and other health professionals,” she says.

“With the focus on keeping people at home for as long as possible, an array of services are available to help you or your loved one stay there.”

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances.

In Australia there are two main streams of home care – the

Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCPs). Both CHSP and HCP services are subsidised by the Australian Government and are available after assessment to see if you are eligible for support.

While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to help you live safely, comfortably and well. These could be accessing self funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available.

@ HOME

Staying home for longer Creating an environment at home where you feel safe, comfortable and supported is important to ensure you can continue to live independently in your home for as long as possible.

Support network

T

here are people and services available, including friends, family and health professionals, who play an important role in understanding your needs and assisting you in your home as best as possible.

Friends and family are the first source of help for many seniors. Talk to the people close to you about what you need, and they may be able to help you personally, or point you in the direction of someone who can.

There may be services you need to access in person, but due to transport or mobility issues, may be

difficult to get to. Discussing your situation with your bank, chemist, GP and other services may be beneficial as they can often tailor services to meet your needs, such as delivery of medications or home visits by your health professional.

Admitting help may be difficult, but planning ahead and taking appropriate safety measures may be the best option long-term to make sure you stay at home. If possible, involve family members or friends, as it is always handy to get another person’s opinion.

Practicality and improving accessibility There are many steps you can take to improve functionality and accessibility of things around the home, which can make a big difference when doing basic daily tasks.

Taking appropriate safety measures may be the best option for you to stay at home for longer

Safety at home There are many steps you can take to improve the safety and accessibility of your home, from safety-proofing and preventing falls, to identifying potential hazards and preparing for emergencies. These will increase your odds of being able to stay in your own environment for longer.

Residential GaRdens CaRe at Home seRviCes Established in 2013, Residential Gardens Care at Home Services operates as a Approved Provider of Home Care Packages and Private Services dedicated to giving the best possible care for you in your home.

Whatever your needs are, we tailor our Home Care services to you, 24 hrs, 7 days a week.

Based on your choices Home Care may Include: Home Help Service Social & Personal  Handyman Service  Cleaning  Shopping & Groceries  Medical Appointments  General Upkeep  Gardening  Social Outings  Respite Care  Meals  Hairdressing  Companionship  Transport Personal Care  Laundry & Ironing  Pet Care  Personal Assistance  Nutritional needs  Podiatrist  Alzheimer’s & Dementia Care  Medications management  Physiotherapy  Recovery & overnight care  Diabetes management  Dentistry  Personal Hygiene & Grooming  Pharmacy service  Optometrists  Help to maintain movement and mobility  Hearing services  General Practitioners  Complex Health Care (as per GP recommendations)

420 Woodstock Ave, Rooty Hill, NSW, 2766 E: homecare@residentialgardens.com.au

 Mail & Correspondence  Linen Changing  Spiritual Care & Religious needs

P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au AgedCareGuide.com.au/home-care

13

@ HOME neighbour or organisation selling goods and services, it can be someone who means harm or is dangerous.

If you feel uncomfortable answering the door, look out your window to see if you know the person or if they are in a company uniform, ask the person what they are there for, have a safety screen door you can lock installed, or simply ignore it. If you ever feel in danger or threatened call the police.

Technology There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home.

Many of these include modifications in the kitchen, such as: ◆ Organising kitchen cupboards to make items within reach ◆ Clearly labelling and properly storing food ◆ Having appliances with simple push buttons, such as an oven or microwave ◆ Investing in modified appliances, such as an easy lift kettle ◆ Water temperature controls to lower risk of burns Other measures may include: ◆ Having properly labelled medication in a convenient, visible place or in blister packs ◆ Rearranging furniture to clear pathways and create more space ◆ Installing light bulbs in darker areas, such as hallways and stairwells ◆ Replacing current light bulbs with brighter ones, to increase visibility during the night

Making these changes will likely help lower risk of accidents and make for a more functional home environment.

Identify potential hazards Many items throughout the home can lead to an increased risk of injury, from loose carpet, to electrical cords and pet toys.

Keeping pathways clear and free from clutter, as well as cleaning up any unnecessary items in rooms that may be obstructive, will help lower this risk.

It’s also important to be aware of hazards that lay outside of your home, such as risks with online and phone security. Scams are prominent online, with websites and emails pretending to be legitimate companies requesting your personal details. It’s good to be wary of any phone calls or emails that seem random or request a lot of your personal information. If you are unsure, contact any businesses you are associated with and report any scams you come across, for your safety and for others.

There also may be times when strangers ring your doorbell. While it may be a postman, friendly

14

DPS GUIDE TO HOME CARE 2019/20

These might include safety devices or personal alert systems that enable people to call for help in an emergency, whether that is due to illness, a fall, hazard or any event that requires a response. These devices are especially handy for people who live alone or go long periods without social interaction.

Many systems come with a help button that can be carried with you at all times, with some offering mobile and GPS tracking solutions as well.

Smartwatches can also offer similar safety functions, having the potential to help the elderly in their daily life in a variety of different ways, from instant calls and messaging, to an abundance of smartphone applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking. Smartwatches can offer these functions by being synched up to a smartphone.

Other gadgets that have hit the market that may be beneficial to older Australians in their home are assistive technologies, which have voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able

@ HOME to answer questions, read the daily news, tell you the weather, play music and set daily routines.

Simple modifications make a big difference Modifying parts of your home can increase mobility and functionality.

These may include: ◆ Installing grab bars and handrails in the shower, toilet and staircase ◆ Putting down non-slip mats on floor surfaces that may be slippery, such as in the bathroom, toilet and kitchen ◆ Putting a suitable chair or stool in the shower if you’re finding it difficult to stand ◆ Installing a hand-held shower head for added convenience ◆ Changing the position of light switches to increase visibility and accessibility ◆ Changing locks on doors if they are difficult to use ◆ Installing safety screens to improve security and airflow

However, it is important to only access these modifications following a consult with your physiotherapist or doctor as relying on these devices can negatively impact your long term mobility if used too early.

Preparing for emergencies It’s not everyday that we think about preparing for emergencies such as loss of power or catastrophic weather events such as a flood, bushfire or fire inside your home.

No matter what emergency may be possible in your area, it’s important to have a contact list of family members, health professionals and emergency numbers that you can contact if you need, and store it somewhere central and visible.

This will be useful across all types of emergencies and hazards, from a fall to more serious events.

Being aware of emergency or evacuation information in advance for your local area will also help in times of crisis. If possible, speak with your family members or close friends about travel arrangements or meeting places in case of an evacuation in your local area.

Having a kit of essential items will help you prepare in times of emergency. This may include a disaster supplies kit with items such as water, food, flashlight and first aid. If you have medications that you are required to take, having a supply in a bag or re-sealable container will make it an easy item to grab. Keep in mind that the type of emergencies you may need to prepare for vary depending on where you live.

Home safety assessment Making your home a safe environment for yourself can be stressful, but it doesn’t have to be done alone. If you are not sure where to start or are not up to the task, you may wish to get a home safety assessment done by a health care professional, such as an occupational therapist or a registered nurse.

Assessments involve the Home Falls and Accidents Screening Tool (HomeFAST) to measure falls risk for older people in their home. This involves looking at passageways, floor surfaces, lighting, accessibility to bathroom and kitchen items, steps and footwear. HomeFAST is available online at stopfallsathome.com.au if you would prefer to measure these risks on your own, or with a friend or family member.

There is usually an event that triggers a home safety assessment by a professional, such as a fall or hospital stay, where there is a functional or safety concern. In this instance, people will usually get referred to a professional who can conduct a safety assessment. You may wish to get a safety assessment just to look ahead and future-proof your home. In this case, contact My Aged Care on 1800 200 422 for more information.

Help at home so you can do more of what you love!

• Home Care Packages • Veterans’ Home Care • Self-Funded Care Practical, at-home daily living support tailored to you so you can live life to the fullest!

Proudly serving the Western Sydney, Hills, Nepean & Blue Mountains regions since 1995.

Ph: 02 4587 5999 Email: admin@ wendyshome.com.au

www.wendyshome.com.au AgedCareGuide.com.au/home-care WHC Ad 2.indd 1

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24/11/2017 9:17 am

@ HOME

When should I consider help?

Many people don’t think about home care until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly.

G

etting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what supports are available. Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love.

Getting someone in to help with physically demanding jobs such as weeding and pruning your garden doesn’t mean you’re admitting you can’t look after the garden anymore.

It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff.

While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help. Some immediate signs could be:  Loss of driver’s licence  A fall resulting in reduced mobility  A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health

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DPS GUIDE TO HOME CARE 2019/20

 Forgetting where you are or how to get back home  Family or friends moving away and no one around to help you.

In other cases, it’s more gradual. You may notice subtle changes such as:  Simple daily jobs such as doing to laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming  Your living space is becoming messier than usual  Forgetfulness – missing meals, medication times and appointments or forgetting to pay bills

 Decreased attention to food safety such as using foods beyond expiry dates  Avoiding social events or contact with others  Family and friends spending more time helping you with everyday tasks.

There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.

Community • Family and friends • Home and garden maintenance • Personal and domestic assistance • Respite and social support

COMMUNITY

Greek Orthodox Archdiocese of Australia

GWC

Community Services

Serving multicultural communities since 1975

The mission of GWC Community Services is to provide services and programs that enable and empower individuals and groups from the Greek community and the community at large to participate in all aspects of Australia’s Culturally and Linguistically Diverse society.

GWC Community Services provides Aged Care Services in the regions of Sydney, Illawarra and Hunter • Home Care Packages Program

• Day Care Respite Centres for Working Carers

• Commonwealth Home Support Programme

• “A-Care” – Private Home Support Services

• Centre Based Day Care for Frail Aged and People with Dementia

• Visitors for In-Home and Residential Aged Care Facilities

• Support for Carers of Frail Aged and People with Dementia

• Volunteer Training and Support

• CALD Dementia Day Care Respite for Carers

• Seniors’ Groups in all regions

Free Call for all Aged Care Enquiries 1800 77 66 42 W: gwccs.org.au E: admin@gwccs.org.au GWC Community Services is funded by the Department of Health to provide Home Care Packages to the community.

Some of the services you can access are:

Personal Care

Transport

Shopping

Social Support

Domestic Assistance

Allied Health Clinical Care

A personalised care plan is developed with a qualified case manager to meet your individualised needs.

How can GWC Community Services help you to receive a Home Care Package?

Call 1800 77 66 42 for our staff to help you with information and advice about Home Care Packages.

GWC Community Services is the social and welfare services arm of the Greek Orthodox Archdiocese of Australia.

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DPS GUIDE TO HOME CARE 2019/20

COMMUNITY

Community intro If you need some support at home, whether it’s someone to help you do the shopping, prepare meals or give you a ride to an appointment, a good starting point is to check out what’s available in your local community.

H

elp may be available around the corner, through family and friends or from a neighbour who can help you mow your lawns or run errands.

There are a number of community services available to help with basic daily tasks, including support with shopping, preparing and cooking meals, transport, home and garden maintenance or personal or domestic assistance. There are also respite services available for you and your carer so they can have a temporary break from their caring role.

Community groups can help keep you socially active and connected

within your community, reducing the risk of social isolation. Finding like-minded people and connecting through shared experiences is pivotal to maximising emotional and mental wellbeing, which is important as we reach our later years.

In this section we hear from Ron Parnell about his experience with social support groups, including groups he has formed over the years to bring older people in his community together. You can also read about the benefits of respite care, help with meals and shopping, and learn about different transport options to help you get around.

There are a number of community services available to help with basic daily tasks in or around your home

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COMMUNITY — CONSUMER STORY

Social support for older men Whether it’s enjoying a coffee while reading the newspaper, participating in projects to raise money and help the local community, or to simply have a yarn with your mates, men’s sheds across the nation are making a big difference in the lives of older men.

Men just like 82-year-old George Dellar, who attends the Eastern Region Men’s Shed in Adelaide, South Australia.

making a square table with holes that will fit a wine glass which folds up. The shed keeps you off the streets and keeps you busy,” he says.

George stumbled on the men’s shed after attending a council expo in his local area, where Eastern Region had a stall, and has been going every Friday for the last five to six years.

“That’s what it’s all about . . . talking and interaction. And you don’t have to do anything. Some people just come to have a chat, have a coffee with your mates. Some people do the quiz in The Australian.”

“You can do just about anything. We do a lot of carpentry . . . fixing and making things. One guy is currently

Community Engagement Manager at Australian Men’s Shed Association, Gary Green, says if you can think

John Lush also attends the Eastern Region Men’s Shed in Adelaide

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DPS GUIDE TO HOME CARE 2019/20

of it, it’s probably happening somewhere in a men’s shed in Australia.

“They usually start off with woodworking . . . sometimes they branch off into metalwork. Over time, anything can happen. I know men’s sheds that have art groups and camera clubs. One men’s shed in Melbourne holds their meetings at a basketball court where they build and fly model aircrafts and gliders.”

There are around 1,000 men’s sheds across the nation, Government and non-Government funded, with around 250,000 men who are members. The Federal Government doesn’t directly provide funding to sheds, instead helping with initiatives such as health events, while State and Territory Governments can provide grants to actually build a shed in a particular area.

Source: Supplied

COMMUNITY — CONSUMER STORY

Non-Government funded sheds get their funding by applying through small grants, such as the Shed Development Grants Program through the Australian Men’s Shed Association, or by raising money through selling things they make in the shed. Some sheds may charge a small fee each week to cover the cost of food and coffee.

Many sheds are jumping on board a number of men’s health initiatives, including check up programs using local health services and information sessions on topics such as heart disease, diabetes and cancer, opening up the conversation on issues rarely discussed by men.

But, as Gary points out, the root of many men’s shed organisations is in giving back to their community.

While each shed is different, some are doing a number of incredible things in their local community, from repairing kids toys for the local kids’ library, building outdoor settings for the local pony club, building kitchen sinks and repainting chairs for the local kindergarten, to making library shelving for the local Catholic school.

“Us blokes feel like we’re needed by society . . . we love to give and we love to help. Men will help everyone else before they help themselves (to their detriment!)” Gary says.

“Men’s sheds have given an opportunity to see that older man may not be young, fit or mentally agile, but they’re not fools. They can still do things and contribute, and do amazing things! There is a bit more respect for older men in the community now.”

Both George and Gary would agree that the majority of men that go to men’s sheds are retired or semiretired men.

“It wasn’t deliberately started that way,” says Gary.

“However, they’re the ones who have the time, they’re the ones who feel the need.”

“I started a survey when I started up a men’s shed in Orbost, Victoria.

One of the questions was ‘why do you come to the shed?’ There was no mention of themselves, with most of them saying they come to help the other blokes or other people. Over the years that changed,” he adds.

Now, they’ll tell you it’s not only about giving back to the community but the friendships, the support and a sense of purpose.

“I found the first time I attended that I felt comfortable in the environment, and the people were easy to get along with.”

With men from all walks of life, another huge benefit for these men is the sense of companionship and wellbeing that men’s sheds offer – something rarely seen in other social groups.

“I have quite a number of friends that I can rely on when needed, just as they can rely on me,” says John.

“We definitely speak often at times about feelings and emotions that, not that long ago, was unheard of.”

“Men’s sheds have given an opportunity to see that older man may not be young, fit or mentally agile, but they’re not fools.

They can still do things and contribute”

“I’m of the belief that you don’t choose the shed, it chooses you,” says 58-year-old John Quinn.

“It’s good for your mental health, a place you can feel safe, a place of worth and a place to help strengthen those who have become widowed or recently retired.”

Like George, John attended a council expo where the Playford Men’s Shed had a display.

“I pondered [going to a men’s shed] for a couple of months and was sort of pushed out the door to go and do something in a similar environment to what I was used to at work.

The opportunity of social interaction, a sense of community and purpose, and a nice cup of coffee and a biscuit, are all contributing factors to a greater sense of emotional and mental wellbeing for these men – an important trait as we live out our later years.

And, as George adds, “you just gotta go no matter what. It’s your life . . . the shed. It just means the world. It means everything.”

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COMMUNITY

Family and friends At some time or another in our lives, we all rely on the support of our loved ones – be that family, friends and even at times, our neighbours.

T

his support is often delivered informally – meaning that it is simply help offered by the family, asked for by you or organised between everyone to lend a ‘helping hand’ to you with your day‑to‑day tasks.

Some of the support you may receive through your family, friends and neighbours can include:  Shopping and meal preparation  Running errands to places like the bank or pharmacy  Day trips and outings such as community group activities or family events  Transport and companionship to medical appointments  A ssistance around the home such as cleaning, washing and gardening  Collecting mail and deliveries  Taking out/bringing in the bins each week  Socialisation  Monitoring health and wellbeing Depending on the relationship dynamics and the level of support you need, your family and friends may provide you with more ‘high‑level’ support, but it is

Help at home gives peace of mind For Len and Marie Schmeider, Carinity’s in-home care service is not only a godsend for them but for their family too.

Carinity Home Care Bundaberg’s team of Lifestyle Carers assist Len, 86, and Marie, 84, with vacuuming, washing, preparing meals and other domestic duties, as well as showering Len daily.

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DPS GUIDE TO HOME CARE 2019/20

The care provides peace of mind to the couple’s daughters including Len’s primary carer, daughter Kaye Andersen.

“Mum and Dad could see that caring for them was taking a toll on me, having to work and then run around after work cooking and cleaning and organising medication,” Kaye says.

“If I can’t get them to an appointment, I know the team from Carinity Home Care are there and they can escort them, stay with them and then drop them home, so I have that peace of mind.

“The fact that I know someone is checking on them daily . . . that back-up is wonderful.

They’re in their own home and I think that’s the best thing for Mum and Dad.” Len says he and his wife “couldn’t survive without Kaye or Carinity.”

“My daughter is officially my carer and Carinity is a back-up for her. It would be too much for Kaye otherwise. We get treated honestly and we get treated fairly,” Len says.

Receiving assistance from Carinity Home Care’s Lifestyle Carers allows Len and Maria to keep living in their muchloved Bundaberg home of 50 years.

“They walk in and they greet us with a smile, everyone’s happy and they couldn’t be more pleasant. They’re like

COMMUNITY

He is very appreciative of the help and he is in a much better place now. He has come ahead in leaps and bounds

important for both you and them to know when it is time to look into accessing alternative supports that will better assist you to remain at home independently and to reduce the impact your care needs have on your loved ones.

After realising her 71-year-old Uncle, Graham, had lost a lot of weight and his clothes weren’t washed one Christmas, Andrea realised it was time to step in and help.

“As it turned out when we got his eyes tested, he was pretty much blind in one eye and only had

30 percent vision in the other because he had cataracts,” she says.

“Because he is a very private person, we had no idea he was struggling with his vision and other things at home. He has emphysema and swallowing difficulties as well.”

Andrea helped Graham apply for his Level 4 HCP, which now provides personal care, transport, social and meal support. Andrea also took on the role as primary contact for Graham’s bills and accounts and also helped organise his Will and funeral plan.

She says knowing her uncle’s wants and needs allowed her to get the most out of his HCP. “Other than going to a social group once a fortnight, he was alone a lot of the time and didn’t have anyone else to help him,” Andrea says.

“He has always been adamant that he wants to stay in his own home and by knowing his requests and choices, we were able to get quite a lot in his package.”

“As he does live over an hour away, I try to get there at least once a

month, just so that I can touch base with him see and what’s happening, give him a copy of all of his accounts and make sure he’s up to date with his paperwork.

“My younger sister also goes out maybe once or twice a month to spend time with him and take him to the football club to see everyone there, as it’s a huge part of his life.”

Andrea says they have found a good balance between Graham’s Government funded and informal supports, and says she’s able to bridge the communication gap between carers and service providers if needed.

“I can ring the carers up and give them suggestions and feedback, and chase up queries he might have about his services,” she says.

“He’s happy because I ‘get’ him. We have a similar sense of humour and share a lot of banter together.

“He is very appreciative of the help and he is in a much better place now. He has come ahead in leaps and bounds.”

part of the family and we treat them like family. All we can do is sing their praises,” Marie says.

“They’re absolutely marvellous and we couldn’t be happier, to be honest.

Without Carinity we couldn’t survive.

With Carinity coming each week my husband says he’s not leaving here!”

Carinity assists with nursing, personal grooming, household chores, shopping and other activities. If you are at the stage of life where you wish to continue living at home but require a little help, visit CarinityHomeCare.org.au or call 1300 109 109.

Len and Marie Schmeider say receiving help from Carinity Home Care helps ease the burden on their daughters.

Source: Gerry B. Photography

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COMMUNITY

Home and garden maintenance

“We find that many of our customers are those who still like to maintain their homes but perhaps can’t quite keep up with the gardening or household cleaning like they used to.”

Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

“We have had some wonderful testimonials come back to us from elderly clients who praise the time and care that V.I.P. franchisees take when doing work around their home.

A

geing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts.

Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’.

Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services.

If you’ve been assessed or approved for a Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan.

Otherwise, home and garden maintenance services like Jim’s Mowing or V.I.P. Australia can visit your house as required to keep your garden tidy.

Home maintenance services include: ◆ Gutter cleaning ◆ Home modification installations, including handrails in the bathroom and toilet

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DPS GUIDE TO HOME CARE 2019/20

◆ Permanent or temporary ramps outside or inside the home ◆ Step modifications ◆ Handyman work including fixing or replacing tap washes, repairing doors and cupboards, minor general, plumbing and electrical repairs (such as changing lightbulbs) ◆ Installation and maintenance of smoke alarms ◆ Pest control ◆ Fixing fences and gates Gardening services include: ◆ Lawn mowing and hedging ◆ Weeding and pruning ◆ Watering and fertilising ◆ Pressure washing outdoor areas ◆ Window washing Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

Home services provider, V.I.P. Home Services offers assistance ranging from lawn and garden maintenance to home and end-of-lease cleaning.

Danielle Lupoi from V.I.P. Home Services says their well-regarded services help older Australians stay living in their homes for longer and keep both home and garden in tip‑top shape.

“Having the peace of mind that our franchisees are insured, policechecked and owner-operated gives elderly clients in particular that reassurance they need, that their home is in good hands.

“Many of our clients are so grateful to have the free time they otherwise wouldn’t have had to do the things they enjoy like spending time with friends and family, having ‘me time’, or getting back into the leisure activities we so often have to sacrifice because that time is spent doing household tasks,” Danielle says.

You can find providers delivering home and garden maintenance services in your State or Territory in the directory starting on page 91.

COMMUNITY

Personal and domestic assistance As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

A

ccepting you need help in performing these tasks can be hard as sometimes people think it is a sign of loss of independence. But, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  A ssistance with toileting  Dental care  Repositioning bed-bound clients  A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability.

For some people, being a standby for emergencies during the morning shower is enough, whereas, for others, they may need someone to towel them dry and help with dressing.

Whether you need two hours of personal care every now and then, a few times a week, every day or 24 hour care, you can access

this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP).

“Depending on how well you’re managing at home you might appreciate a little or a lot of help around the house,” Uniting’s Neena Mairata says.

“Personal care and domestic assistance are probably the most common reasons that someone would seek help at home.

“The personal care and domestic assistance services we provide range from meal preparation, help with the shopping or washing and mopping or vacuuming as well as showering and getting dressed.”

She says personal intrusion can be difficult to overcome, but qualified,

caring and respectful staff can provide a nurturing and supportive environment make it easier to accept help in your home.

“While it may seem a little daunting, we’re here to guide you through every stage to help you decide on what sort of help you will need and guide you through every stage of the process.”

Aside from meeting your personal care needs, Neena says developing relationships with support workers who visit your home to provide care and support also helps combat loneliness.

“We know that loneliness has a significant impact on someone’s overall wellbeing.

“Having someone regularly come to see how you are doing can assist with the feeling of loneliness.”

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COMMUNITY

“Having someone assist with some of the harder chores will also mean that you have the energy to get out and about and keep connected with your wider community network.”

Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your house is clean and you’re able to live comfortably and safely.

Domestic assistance

Domestic assistance services include:  Household cleaning

If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help.

Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily, tasks challenging.

 Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food

What is domestic assistance Domestic assistance can be provided on a daily, weekly or

fortnightly basis depending on your needs and the domestic tasks required.

For example, washing and grocery shopping could be undertaken once a week and household cleaning could be only needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home, then put them in a freezer for you to eat when you want.

You’ll find home care providers that offer personal or domestic assistance in your area in the directory starting on page 91.

A helping hand with meals and shopping If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

L

ooking after yourself is incredibly important, especially as we get older and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients for your body.

You can get assistance in: ◆ Grocery shopping, food preparation and/or cooking ◆ Transport to and from shops ◆ Feeding ◆ Meal delivery

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DPS GUIDE TO HOME CARE 2019/20

◆ Food subscription services ◆ Cooking programs ◆ Diet, nutrition, food storage and food safety ◆ Special dietary requirements for health, religious, cultural or other reasons ◆ Shopping for items like clothes and gifts etc.

If you require some ‘retail therapy’ you can get support with shopping for other items than food. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills.

COMMUNITY

HOMECARE

• COMMONWEALTH HOME SUPPORT PROGRAM, SHORT TERM RESTORATIVE CARE & HOME CARE PACKAGE PROVIDER • NO ENTRY OR EXIT FEES • PERSONALISED WELLNESS APPROACH • YOU CONTROL YOUR HOME CARE PACKAGE FUNDS

BallyCara is a not-for-profit charitable organisation serving the community for over 115 years. BallyCara is your local provider and is forging new frontiers to enable people to live fulfilling lives regardless of age.

• Embrace you as an individual to genuinely understand your background, skills and passions

Our positive active ageing approach is achieved through Sona™ (Gaelic for happiness) ethos that ensures we:

• Inspire you to maintain control of your life, discover new opportunities and prosper with real happiness

• Enhance your independence and community engagement in practical and motivating ways

CALL US TODAY TO FIND OUT MORE! For South East Queensland call:

1300 272 222 For Melbourne call:

1300 037 542 AgedCareGuide.com.au/home-care

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You’re in control Happiness is found in the small choices you make about your life, everyday.

We understand it is important for you to stay in control of your life as you age. To help you prepare for the times ahead, Care Connect can assist you to navigate the complexities of My Aged Care so you get the right advice and services to support you to stay living independently in your home.

Whether you need a little help or more, we make it easier for you to understand the system and ďŹ nd the right services so you get the help you need where and when it counts.

Make the choices that matter to you. careconnect.org.au

Call us today o

1800 370 575

COMMUNITY This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.

“My support worker was able to pick me up in her car and take me to handpick my granddaughter’s engagement present,” Pam says.

“It was lovely to get the help I needed to buy such a special gift as I cannot go shopping alone.

“We made a day of it and on the way home we stopped and got a coffee together.

“She takes me wherever I ask, like the local nursery, library and shopping centre.

“Now I can’t drive myself I really appreciate it,” she says.

Support options There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or needing help with food storage, right down to preparing, cooking and feeding of meals. It may be handy to talk to a friend, family member or your doctor about what care you might need.

Some meal services and supports that are available include: ◆ Click

and collect

Click and collect has become a popular way to do grocery shopping,

Some supermarkets provide home delivery if you would like your groceries delivered to your door with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time. Select locations also offer a drive through option to pick up your groceries or delivery to your car. Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be. ◆ Grocery

delivery services

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options (online or in person). The delivery fee may

differ depending on the time slot you select, and often is free over a certain amount spent. There are also private companies and smaller supermarket stores that provide delivery options. ◆ Food

subscription services

If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle.

The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control. ◆ Prepared

meal deliveries

There are organisations, such as Meals on Wheels, that provide readymade meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it.

There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction. Volunteers who regularly deliver meals to the same

Case study 91-year-old Pam is one of the

supports around – Meals

120,000 people across the nation

on Wheels.

who needs a little bit of support to remain living independently in her own home. Like many older Australians choosing to remain living at home, Pam accesses home support through a Government funded Home Care Package, but

Through this community-based and volunteer run support, Pam receives not only pre-made meals, but she also benefits from the social interaction offered through the services’ volunteers.

she also makes the most of one of

“Meals on Wheels is a tremendous

the most well‑known community

help since my accident as I now

find it hard to stand up to prepare meals,” Pam says.

“The meals this year have been even better than previous years and there is a great assortment to choose from.

“It’s very nice to have someone call in when you live on your own as it breaks up the monotony of the morning. They always come with a cheery smile and a joke.”

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COMMUNITY

customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration. ◆ Cooking

programs and resources

Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.

The Department of Veterans’ Affairs holds a cooking program for older Australians to help improve the quality of life for participants through basic cooking lessons, nutrition education and social engagement. The program, Cooking for One or Two is designed for small groups and is delivered over five sessions. Graduates of the program can then go on to complete

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DPS GUIDE TO HOME CARE 2019/20

‘Masterclasses’. You can find more information on the Department of Veterans Affairs website dva.gov.au The Recipes for Life cookbook, funded by the Department of Veterans Affairs builds on the principles of the Cooking for One or Two program. It contains 45 nutritious recipes and health tips aimed at people aged over 65 years old. You can download it for free at dva.gov.au Your local community or Council may host cooking programs or lessons. Speak to your local Council or call or visit your local library to discuss events being held in your area and how you can get involved to help equip you with cooking skills and nutritional knowledge.

The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. It is recommended older Australians enjoy exercise once a day, eat a wide variety from the five food groups and limit intake of food and drink containing added sugar and salt, fat and alcohol. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources or browse their healthy eating information to ensure your plate is packed with everything you need to

support your mental and physical health as you age.

Nutrition Australia is an online website dedicated to providing trusted nutrition advice to the community. It offers free advice to help keep you healthy as you age such as bone health, arthritis, constipation, healthy teeth and gums. The website also includes recipes and resources that can be downloaded and printed. Visit Nutrition Australia at nutritionaustralia.org ◆ Government

funded and private home care providers

You may be eligible for meal and shopping assistance through your CHSP or HCP, depending on the level of care and assistance you need.

There are also private home care providers that work on a fee-forservice basis, who can assist with food services if required.

Some local councils also provide meal services for older people who are unable to prepare regular meals due to injury, illness or frailty.

These might include home-delivered meals or meals provided at local community centres. Check with your council to see what services are available.

No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

COMMUNITY

Transport options Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

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hinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the transport department in your State or Territory to find out what rules apply.

As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road.

If you experience symptoms that can affect your driving ability or no longer feel safe or comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether its time to surrender your licence.

If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a

walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit.

Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear vision mirror of your car if you park in a disability parking space.

There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit.

Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility. Low floors and ramps allow easy, safe entry and exit of vehicles.

There are also allocated spaces for wheelchairs and mobility scooters.

The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees.

Some States and Territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.  Local

councils and community groups

Many councils and community organisations provide a variety of transport options such as: ● Shopping transport, which may offer a group bus service that allows you and others to do your weekly shopping; ● Social transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing; ● Personal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends.

Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and

There are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport AgedCareGuide.com.au/home-care

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COMMUNITY community groups providing free or low cost transport assistance for older people.

As well as local organisations providing services, such as your local church, Rotary or Kiwanis, many States and Territories have their own initiatives such as the Community Transport Program in New South Wales and the Queensland Government’s Community Transport Scheme. St John Community Transport Service operates on a national level.

Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme.

Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport.

Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop‑off.

As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going.

Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive.

Council transport programs are usually organised by a council paid coordinator, with the driving service provided by volunteers.

In some cases, the council will approve certain contractors or taxi companies to carry out the service.

There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey.

Councils provide various transport services, so it’s best to check with

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DPS GUIDE TO HOME CARE 2019/20

them about what services are available to you in your community.

businesses can provide once off or ongoing services.

 Transport

Most private home care providers offer personal transport services, which can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.

package

as part of your

To receive transport as part of your Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S).

If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely.  Private

services

Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport

 Taxi

Subsidy Scheme

All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport.

To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory.

The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

COMMUNITY

Social support Staying connected and engaged to your social networks and community is an integral part of your health and wellbeing as you age.

Y

ou can access social support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP).

This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area.

There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australian wide initiative helping Australians learn to connect with others digitally.

The movement provides free courses to teach people how to use a range of technologies including Apple and Android products.

Through Be Connected you can engage with family and friends online, find new friends, keep upto-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online.

Community Visitors Scheme

Social clubs and activities

You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist. It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).

Your council and community groups or organisations may host a range of social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to.

It organises volunteers for home visits to older people who are at risk of loneliness or social isolation.

These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences.

The Community Visitors Scheme is run by specific organisations who will make sure your volunteer is a good match, so make sure you include information about any special needs or circumstances. Volunteers are assigned based on urgency and suitability, not length of waiting time.

For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au

These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities  Hobby collecting (such as antiques or other items) Getting involved in social clubs, activities or groups have a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing

If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about Be Connected this initiative call 1300 795 897 or visit beconnected.esafety.gov.au AgedCareGuide.com.au/home-care

33

COMMUNITY

immune system functioning, better sleep and can even lead to a longer life.

You can chat with your local council to find social clubs activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes or classes in your community.

Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older. Men’s sheds are a great place that men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure.

According to the Australian Men’s Shed Association, “Men can just come and have a yarn and a cuppa if that is all they’re looking for.”

Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, The Australian Men’s Shed Association provides practical support to men’s sheds and deliver a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

The Association has collaborated with National, State, Territory and community services such as beyondblue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives, such as men’s health project Spanner in the Works?

Often bonding over common interests or life experiences, many

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DPS GUIDE TO HOME CARE 2019/20

Volunteering is a great way to stay active and connected to your community, while also helping other people men thrive on the mateship formed at men’s sheds. You can read more about men’s sheds and how they benefit older men in the consumer story on page 20.

To find a men’s shed near you, you can call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed

Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year.

With more than 600,000 not-forprofit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for.

There are a range of organisation groups you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.

Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of self-worth and social enrichment.

An astounding 96 percent of volunteers report feeling happier as a result of volunteering, with 95 percent saying it contributes to their overall physical and emotional wellbeing. Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health.

You can speak to your local council about what volunteering opportunities may be available.

Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community.

You can call them on (02) 6251 4060 or visit volunteeringaustralia.org for more information.

COMMUNITY

Respite, a well-earned rest Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

F

or example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.

For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, time to refresh or tackle the other tasks in life.

With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.

Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community.

Respite options Accommodation and services offered through Government funded

programs in the community and residential respite include: ◆ Day care centres for half or full day respite ◆ In home respite services for overnight, home and personal care services ◆ Activity programs and social outings in groups or one-on-one ◆ A break away from home with a support worker ◆ Respite for carers of people with dementia and challenging behaviours ◆ Respite in an aged care home or overnight in a community setting ◆ Respite for employed carers and for carers seeking to return to work

☎ (03) 9800 4433 support@morcare.com.au

www.morcare.com.au Suite 2, 673 Boronia Road Wantirna VIC 3152

Morcare Services is a Disability and Aged Care Services provider of In-Home Care and Community based support services.

We specialise in support that empowers you to live independently in your own homes.

We provide quality lifestyle and personal support services by responding to the individual requirements of each person, creating choices and helping you to achieve or maintain your independence.

Our aim is to design personalised services that will help you achieve your goals and live life your way.

Our Coordinators are able to assist you to get the most out of your level 1,2,3 or 4 Home Care Package.

At Morcare we provide services that inspire people and help make a difference in their lives.

AgedCareGuide.com.au/home-care

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COMMUNITY Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor activities, or holiday programs are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life.

All of the centres are staffed by qualified coordinators and experienced CBRC community workers.

If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Planning for respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis.

Residential respite care, short term care, in home care, community care and day care can all be accessed on a planned basis, with services like residential respite care available in an emergency. If you are planning ahead for respite and looking to access residential respite care, it is important to know that this is accessible for up to 63 days each financial year, with extensions in lots of 21 days made available if further assessment finds this extra time is needed.

In the instance that you require emergency respite care, these services can be accessed by calling your local Commonwealth Respite and Carelink Centre on 1800 052 222 during business hours, or 1800 059 059 after hours.

The emergency respite options available can vary between community based or residential respite care.

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DPS GUIDE TO HOME CARE 2019/20

If respite services are something you are looking to access, it is vital to know that these services are based on priority and need.

Respite services in the home or in a day centre will see the respite service provider or the Commonwealth Respite and Carelink Centre assess if you and your carer are eligible.

As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

Carers need to take a break too!

Statistics show that the wellbeing of carers is significantly lower than that of those not caring, so many carer support groups and the Government highlight the need for carers to remember to take the time to look after themselves. It is important to plan time away from your role as a carer. If you wish to take this break or go away on holiday, where you cannot provide support to the person you care for, you can use respite services.

In show of their support for unpaid carers just like you, who have a national estimated value of $60.3 billion each year, the Australian Government subsidises a range of aged care services including respite.

Short-term and emergency respite, accessed through the Commonwealth Respite and Carelink Centre, are funded by the Government, however, there are also private providers that offer respite as part of their services.

Paying for respite When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs.

Community based respite services also charge fees according to the type of service being used and your

ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.

If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional incometested fees.

It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Accessing respite options in your area If you’re choosing to pay for respite services yourself you don’t need a Government assessment and can contact your preferred provider to access services.

Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services.

These free assessments can be arranged by contacting My Aged Care on 1300 200 422.

You can contact your nearest Commonwealth Respite and Carelink Centre on 1800 052 222 for advice on the types of respite and support available in your area. They may be able to help you find the respite care that best meets the needs of you and the person you care for.

Supports • Council services • Government funded supports • Rebuilding independence • Accessing self funded supports

Living well with choice and peace of mind

Care your way with a Home Care Package by Uniting AgeWell Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home.

4397 DPS

1300 783 435 unitingagewell.org

SUPPORTS

Supports intro With Australia’s growing ageing population and greater expectations of care services, there are now more support options available to you to help you to remain living at home than ever before. In addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services.

T

here is a large number of for-profit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators.

These services – ranging from entry level right through to intermediate and high level – can help you at home through almost any stage of life with the delivery of services such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care such as dementia support and palliative care at home.

Depending on your situation you may be able to access these services

through a Government funded home support program or choose to use a private home care provider.

With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future, as well as how to go about accessing them, and with what help.

In this section we explain a range of different support options including community supports, council services, Government funded initiatives and privately funded care options.

It is important to know what supports will best suit your needs now and into the future

AgedCareGuide.com.au/home-care

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SUPPORTS — CONSUMER STORY

The difference a Home Care Package can make When Alan Shaw and his wife Annette moved from the United Kingdom with their two young children for an exciting employment opportunity in May 1986, they weren’t expecting their first year in Australia to end how it did.

F

aced with a multiple sclerosis (MS) diagnosis in December 1986, Alan began seeking support for the progressive disease.

Now verging on quadriplegia and fighting a fierce cancer battle, in home support has awarded him and his family peace of mind.

Whilst it was a big shock to the family, Alan wished to keep his diagnosis private at his new job.

“Alan was devastated . . . he wondered what he had done, especially with his new job, new country and all the other issues,” Annette says.

says it was one of the best decisions he and Annette ever made.

“It was life-changing at the time.”

When his abilities began to affect his work, Alan decided to retire at 69 years old but it wasn’t until Annette, his full-time carer, required a knee replacement 13 years ago, that it was time to begin looking into support options.

Initially, the MS Society helped Alan access in home care while Annette was in hospital and recovering from her operations, until the couple realised they could get a

“Try to think positively, look ahead to your needs and plan before it’s too late” Seeking support from the MS Society and attending weekly physiotherapy groups, Alan’s employer also showed their support by setting up supportive equipment and allowing him to work from the comfort of his home as the condition progressed and his diagnosis was revealed.

The couple bought their own accessible vehicle to accommodate Alan’s wheelchair and although difficult to fund themselves, Alan

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DPS GUIDE TO HOME CARE 2019/20

Government funded Home Care Package to help Alan receive the support he needed while remaining in his home.

Within months of visits to his home to assess his needs and complete paperwork, Alan was approved for a Level 4 Home Care Package.

“It was such a relief to us,” he says.

“The journey is not a simple one, but after all the work we did with everyone involved . . . the rewards

far outweigh the effort and time you put in and the time you have to wait for a result.”

To help make their lives easier, Alan’s home required some modifications and equipment, including adjustments to make the bathroom wheelchair accessible and a ceiling hoist for the bedroom, all funded under the Home Care Package.

Alan says his well-informed and knowledgeable client adviser, Sharon, helped ensure the modifications were done to the highest standard and the package would meet his needs.

“Working as a team really helps . . . you are only a phone call away if you need something in an emergency and it can be put in place straight away.

“Sharon from Care Connect practices and believes in her saying ‘Clients are really everything’ from the acronym, CARE. She really does care and has set a new benchmark to us!”

Through his Home Care Package, Alan also receives home and garden maintenance assistance, including mowing of lawns, gutter cleaning and other odd jobs, as well as physiotherapy, body movement and occupational therapy when required.

He tells how Sharon organised a timely replacement of their 27 year old air conditioner when it broke down recently.

SUPPORTS — CONSUMER STORY

Alan says his Home Care Package has made life easier to him and his wife and carer, Annette.

“With my MS, unregulated heat and cold temperatures cause fatigue in hot weather and nerve pain during colder periods.

“For me, it was all seamless with the minimal amount of stress which I was most appreciative of.”

However, in home support has not only benefited Alan, but Annette is also thrilled she is supported as his carer and the couple can continue to enjoy life together doing the things they like, such as going to the cinema, attending the theatre and concerts.

“At first, she said when will the bubble burst, but it is still going,” he explains.

“It has made a huge difference to her and the worry of everything has been lifted . . . to ease the worry about things is a huge relief and cannot be understated.”

predicting your future support needs, as the approval process can often involve waiting.

Source: Supplied

Alan says obtaining a Home Care Package has been a life‑changing experience.

“The couple can continue to enjoy life together doing the things they like, such as going to the cinema, attending the theatre and concerts” “Remember it can be a slow process to reach the end, but you have to understand it is the way the system works and you have to go with the flow, even though it can be frustrating and you think it will never happen, it will eventually.

“We have had some fantastic people help us . . . the care and understanding from everyone has been great.

“These people care, they are here to help you and help you stay safely and comfortably in your home for as long as it is possible.

“Try to think positively, look ahead to your needs and plan before it’s too late.

“Don’t give up it will happen.”

Alan says forward thinking is important when it comes to AgedCareGuide.com.au/home-care

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SUPPORTS

Council services

S

ome councils are approved providers to deliver the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. They also run services, activities and events for local senior residents outside of Government funded supports.

particularly strong connection with their local community.”

Victorian Local Government Association President Marg Attley says Federal and State Governments often delegate the delivery of critical services to local councils.

For example, the Logan City Council in Queensland offers $2 per person taxi trips for seniors and their carers to local shopping centres, and Cumberland Council in NSW offers free ‘Access Loop’ round trip community bus services for seniors during the week.

“As a result, local Government is often at the forefront of social change – and council business is not just restricted to the national idea of ‘roads, rates and rubbish’.”

“Councils recognise that they are often the first point of contact for older members of the community, who have a strong sense of trust for council services,” Chris Maclean from Local Government New South Wales (NSW) adds.

“This is especially true in rural areas, where country councils have a

Spreading the word about home care Like so many older Australians, Warrnambool resident Gloria feared declining health meant an inevitable move into aged care, and hadn’t heard of a Home Care Package (HCP) before she secured one.

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Depending on where you live, your local council can provide a range of supports to help you live more independently and engage with your community.

DPS GUIDE TO HOME CARE 2019/20

Services independently run by local councils can include:  Free

community buses or subsidised transport

 Men’s

sheds

Men’s sheds are places where men, young and old, can work on projects, such as fixing or building furniture, at their own pace in their own time, while enjoying a cup of tea and a chat with other men in the community.

They aim to improve health and wellbeing of men by providing a friendly and inviting space for them to connect with others.

Luckily, the local council referred Gloria Smith and her partner of 29 years, Wallace McDonald, to nonprofit organisation VMCH, which has supported them both with a HCP for more than a year.

“I didn’t realise there was so much help available, we were amazed,” Gloria says. “It’s been marvellous.”

VMCH Case Manager, Belinda Smith, organises support for the couple with gardening, cleaning, home maintenance, personal alarms, Meals on Wheels and mobility

 Clubs Local Senior Citizens and Probus clubs provide a relaxed environment where retirees and older residents can enjoy the company of others and participate in a range of social activities. Similarly, Rotary and Lions Clubs can be a great way of meeting new people and becoming more involved in your community. Contact your local council to find your closest club.  Food

services

While many councils provide Meals on Wheels services under Government funded programs, some council also have their own food or meal services. For example, Hume City Council in Victoria offers weekly Centre Based Meal Programs, which aim to provide isolated elderly residents the opportunity to have a healthy, three‑course meal for under $10 while interacting with other members of the community. The council also provides free transport to and from the program.

aids to help them remain living independently at home.

“Belinda is wonderful, I love her,” Gloria says. “Without all this help I think we’d be putting our name on a list for a supported type of unit or nursing home or something.”

Gloria and Wallace are among almost 92,000 Australians receiving HCPs. Despite the recent release of new packages, there are still over 126,000 people across Australia waiting for a HCP at the appropriate level.

SUPPORTS

Councils recognise that they are often the first point of contact for older members of the community

each customer’s individual needs and delivered directly to their door.

In NSW, Bayside City Council provides a weekly, fortnightly or monthly shopping list services for older people, where staff will take your shopping order, purchase the goods for you and deliver the items to your home for a small fee.

A number of local councils run their own activities during their State’s annual Seniors Week to celebrate the role seniors play and the contributions they make to their community. The weeklong celebrations often include concerts, day trips to surrounding locations, activities such as golf and tennis, technology lessons, movie screenings and come-and-try days to provide senior citizens with the opportunity to learn new skills, try different things and become more active in their community.

 Community

activities

Councils are a great first point of contact if you are looking to be more involved in your community, meet new people or learn a new skill. Local councils hold an array of activities at community centres, such as fitness groups, bridge clubs, dance groups, computer lessons and art/ craft groups.  Home

and mobile library services

Many local libraries in council areas operate a home delivery service or mobile library. Councils such as Wollongong (NSW), Moreton Bay (QLD) and Moonee Valley (VIC) work with local volunteers to provide a free delivery service to seniors who have difficulty visiting their local library. Items are selected to meet

Mobile libraries visit residents in their local area. Generally a bus will drive around the council on a roster to be at set locations on specific days allowing residents to borrow library items close to home.  Seniors

Week events

 Volunteer

opportunities

If you would like to be more involved in your community or meet new people, many councils offer volunteer opportunities across a range of services, like the above.

For example, within the City of Casey (VIC), you can help transport residents to community activities, deliver meals with Meals on Wheels, or help with community activities.

To volunteer you will need to meet certain requirements and agree to necessary checks.

 General

services

Some councils provides services to help make day-to-day living that little bit easier. City of Gold Coast residents who are unable to physically move their bins to and from the kerbside can apply for an assisted household bin service. The council have also set up a citywide network of designated, free to use power points for people to safely recharge the battery of their electric mobility device.

Gold Coast resident Maggie Smithers, attends her council’s Active & Healthy Tai Chi class.

“It has enhanced all (participants’) lives . . . I hope I am able to partake in this event for many years to come.”

Susan Greenwood, also from the Gold Coast, says the council’s swimming lessons at the Palm Beach Aquatic Centre hydro pool has done wonders for her 90-year-old mother’s confidence.

“Ten minutes into the class, with encouragement and clear instructions, a smile was back on her face. She finished the class and came out like a bubbly and excited child, so pleased with the class and the confidence just one lesson gave her,” she says.

“She tells me she will be attending every class in future when she can.”

Services like the above may differ from council to council, so get in touch with yours to see what services are available to you.

Belinda says the pair’s initial unfamiliarity with HCPs was common, which unfortunately meant many older people were entering aged care before it was necessary.

“It is a very familiar theme across all the regions I cover, which is disappointing because there are so many people who could be getting support who don’t even know it exists,” she says.

Gloria says she helps “spread the word” about HCPs whenever she can. “It’s been just wonderful.

People can’t get over it when I tell them the support we get.”

For more information visit vmch.com.au

Wallace and Gloria have had a HCP for a year

Source: Supplied

AgedCareGuide.com.au/home-care

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HEALTH & WELLNESS PROGRAMS IN HOME CARE PASTORAL CARE CLINICAL SERVICES RESPITE

“The services provided by Catholic Healthcare have given my parents and I invaluable peace of mind.”

Marita, daughter of Josephine and Joseph.

Find out more at catholichealthcare.com.au or call 1800 225 474 today.

SUPPORTS

Government funded supports The desire of many older Australians to remain independent and continue to have choice and control has driven much of the Government’s home and aged care reforms of recent years.

T

hrough its Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program, the Government supports seniors to stay in their community for longer and help them to live independently for as long as possible in their own home.

Choice and control Known as the Consumer Directed Care (CDC) model you or your loved one now have more choice and control over who delivers the care you have been approved for.

CDC means having the choice to:  Have more say in the care and services you access, how it is delivered and by whom  Develop your own care plan with your service provider  Determine how much involvement you want in managing your HCP  Have more understanding about how your HCP is funded and how these funds will be spent

The supports you will be able to access vary, depending on your needs and circumstances.

Assistance is available across a range of levels, from basic supports under CHSP to more intensive support under HCP.

 Monitor your HCP to determine whether it still meets your care needs For example, you have been approved for a Level 2 HCP and would like to receive personal care and meal preparation assistance.

However, after six months, you decided you’d also like to allocate

some of your funding to gardening and home maintenance services.

The CDC model gives you the ability to discuss these options with your current provider, or find another provider to deliver this as part of your HCP. Under the model, all funding is allocated directly to you, the consumer, rather than the service provider. This makes it easier to change providers if you wish.

This doesn’t mean the money will go into your bank account. The Government funding is still paid to an approved provider for them to pay carers and other bills. It simply means the packages are portable and if you decide to change providers, any unspent funds will move with you.

So if you or your loved one move to a different area that your current provider doesn’t service, or if you’re not happy with your provider, you will also be able to take your HCP with you and choose a new local provider.

More Than Just In-Home Care At Home Care Assistance, West Coast Perth, we go above and beyond to make your home care experience worry free for both you and your family. We understand no one size fits all and that circumstances can change in the blink of an eye, so choose a provider that is truly responsive to your needs.

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HomeCareAssistancePerth.com.au AgedCareGuide.com.au/home-care

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SUPPORTS

Commonwealth Home Support Programme Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

I

f this sounds like you, you may be best suited to home care supports offered through the Government’s entry level Commonwealth Home Support Programme (CHSP).

The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing

a setback and need short-term support to help you get back on your feet.

BaptistCare Business Quality and Development Manager, Home Services, Wendy Mason, knows all about the positive role CHSP services can play, with the organisation supporting over 7,000 older Australians to access CHSP across New South Wales and the ACT alone.

“CHSP services support older people to remain living independently at

home and remain socially active in their communities,” she says.

“They are aimed at supporting people who are still managing well at home but may need some extra assistance to maintain their independence.

“The services use a wellness approach to build on a person’s strengths and abilities to maximise their independence.”

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Our Home Care service supports older people in the community; those living in their own home, or those in residential care who require some social support.

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DPS GUIDE TO HOME CARE 2019/20

We offer a wide variety of tailored services through funded Home Care packages, Private services, Pastoral Care, Volunteers in Place service, a Day Therapy Centre as well as Short-Term Restorative Care and Respite services, to help prevent, delay or reverse the need to enter long-term care.

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SUPPORTS Wendy says there is a “wide range” of different services available to meet each person’s individual needs, adding that CHSP services also provide much needed support for carers through respite (see page 35) and Centre Based Care programs (see page 58).

The CHSP services you can expect to receive through providers like BaptistCare to help you manage your day-to-day activities can include:  Transport  Domestic help such as house cleaning and laundry  Personal care such as help with showering, dressing and undressing  Home maintenance such as changing light bulbs and gardening

people and support them to remain living at home longer and socially active in their communities.

 Home modifications such as installing a grab rail

She adds that maintaining independence looks “very different” for each individual and the range of services under CHSP means that services can be tailored to each person’s needs, whether that is through ongoing supports or short term assistance to help recover from an accident or illness.

 Aids and equipment such as shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health  Social support such as accompanied activities and group excursions  Respite Wendy says as CHSP services are the entry point for help at home, the services most people need support with are the ‘heavier’ tasks around the house.

“Most people need support with those heavier tasks around the house like vacuuming and washing to keep their home clean and tidy,” she says.

“The other most frequently used service is help with personal care.”

“Our Centre Based Care programs are also very popular.”

Tailored services Wendy says accessing CHSP services can “definitely” enhance the independence and wellbeing of older

Since accessing the services, Roy has seen great benefit to his independence and social connectedness.

“The social activities give me a chance to meet up and talk with other people who are of a similar age to me,” he explains.

Roy De Audney has been accessing CHSP services through BaptistCare for around three years, and has found the entry-level support very helpful – especially when it comes to social support and domestic assistance.

“I lost my licence and was then only able to go to places that I could walk to,” he says.

“BaptistCare outings allow me to go out on either full-day or half-day outings to many different places including restaurants and clubs.

“I also became quite lonely after my wife passed at the beginning of 2016, so this prompted me and my family to look at other things I might be able to do so that I can talk to other people.”

Roy says after his wife’s death, he also realised he couldn’t cope with maintaining the house on his own, which is another area he and his family organised support for through the CHSP.

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ADVERTORIAL

Demystifying Home Care Package fees

T

ime and time again, we hear that the process of searching for a home care provider can be quite a challenge. Costs and the terms used to describe costs can vary from one provider to another.

For this reason, the Government has asked home care providers to publish their pricing information in a new standardised pricing comparability schedule on the My Aged Care Service Finder.

Some aspects of home care pricing may be more confusing than others, so we thought we would give you a run down.

Here are some fees you should be aware of: The Basic Daily Fee: ◆ Costs about $140 per fortnight (out-of-pocket) and is used to purchase additional hours of care. ◆ Not all providers charge this fee. ◆ The Government has just reduced it by up to $1.10 per day. ◆ Anglicare doesn’t charge this fee.* You are welcome to purchase additional hours of care if you wish to do so.

Establishment and exit fees: ◆ These are fees to set up your services and transfer your package to another provider. ◆ There’s a lot of work that goes on in the background when transferring packages.

The exit fee ensures a swift process. ◆ When shopping for a provider, make a note to ask them how long they take to release the package to the new provider, should you decide to switch.

A provider may not charge the fee but take weeks if not months to transfer you. All the while you will pay them ongoing fees. ◆ Anglicare doesn’t charge an establishment fee but we do charge an exit fee of $500 which always comes out of the home care package and never out-of-pocket. If you don’t have funds remaining in your home care package, we won’t charge the fee.

Product bundle offers: ◆ Some providers offer you ‘off-the-shelf’ service bundles and while this may appear to be less complicated and offer you more value, in many cases it can mean that you pay for services you don’t actually use. ◆ Providers who offer service bundles will often charge you the same, whether you use a portion, or all of the services in the bundle. It’s something to be aware of when you are selecting a provider. ◆ If your provider offers service bundles, you may want to check what you’ll pay if you don’t use all of the services,

or if you are in hospital or on social leave. ◆ At Anglicare, we tailor your package to suit your needs. In consultation with you, we will develop a care plan that suits you, and you will pay for what you use.

Hourly rate: ◆ The hourly rate charged by providers can vary considerably. It can range from $30 to $100 and more. ◆ In the case of care worker hourly rates, the variance is largely due to the structure under which the staff are hired. Some providers hire care workers under a selfemployment structure where they are required to set their own hourly rate and work under an ABN. ◆ Under a self-employment structure, the provider does not pay superannuation, annual leave, sick leave, travel expenses, phone expenses, penalty rates, and many other benefits. In addition, the care worker is normally expected to pay a provider’s commission of about 5%. ◆ The hourly rate can also vary from one service to another, so it’s important to look at all the services you need, to determine the total cost. ◆ At Anglicare we offer our care workers above award wages, secure employment, and all the benefits listed above as well as ongoing, extensive training. We care for those who care for you, and when it comes to your health and well-being, it pays to consider the quality of care offered, not just the hourly rate.

Anglicare’s Care Consultants are on hand to discuss fees and services with you.

Call 1300 111 278 or visit anglicare.org.au/at-home *Subject to Government directive

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DPS GUIDE TO HOME CARE 2019/20

SUPPORTS

“The activities also mean that I have the opportunity to get out and do different activities, activities that I would otherwise be unable to do.

“The weekly cleaning help means that I don’t have to rely on my family to do the cleaning, as they are very busy with their own homes and families.

“I also enjoy talking with the people who come and help with the cleaning.

“I’m very pleased with the help I receive and thoroughly look forward to the outings I go on.

“The outings have helped me to stay active and be out in my community and the house cleaning has also meant that I can stay living at home, as I get the support I need to make this possible.”

Access to the CHSP services like those helping Roy are only available through a Government assessment

to work out what services you need, and if in fact CHSP is the best fit for you.

If you are looking to enlist the care offered through CHSP, it is important to remember that these Government funded supports are only entry-level supports, and if you have more complex care needs, you will need to look into whether a Home Care Package is better suited to you and your needs.

More information on HCPs can be found on page 50 and eligibility and assessments on page 64.

If you find yourself in the situation where you have an urgent need for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

It is important to note that this is only approved in exceptional

The outings have helped me to stay active and be out in the community . . . the house cleaning has also meant I can stay living at home circumstances and is only offered for a limited time until an assessment can be organised to discuss and plan long-term care options.

The services you can generally expect to receive if you require urgent care include nursing, personal care, meals and transport.

AgedCareGuide.com.au/home-care

49

SUPPORTS

Home Care Packages If your care needs are more than entry-level, you may be eligible for home care services and supports through one of the four available levels of Home Care Packages (HCPs).

T

hese packages, like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you remain living independently and comfortably (albeit supported) in your own home for as long as possible.

It’s important to keep in mind when looking into HCPs that access to any level of support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S) (see page 64) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs

Level 2 – s upporting people with low level care needs Level 3 – s upporting people with intermediate care needs Level 4 – s upporting people with high level care needs This assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now. Your HCP may include services and support with daily tasks such as: ◆ Personal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication

angels in aprons Private In Home Care & HCP Specialists.

DPS GUIDE TO HOME CARE 2019/20

◆ Continence management: these supports can range from supplying and supporting you to use continence aids and appliances ◆ Mobility and dexterity assistance: which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressurerelieving mattresses ◆ Nursing, allied health and therapy services: such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services ◆ Transport and personal assistance includes assistance with shopping, visiting health practitioners and attending social activities

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50

◆ Meal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, as well as assistance with feeding

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51

SUPPORTS

◆ Housekeeping and gardening such as help with domestic duties such as cleaning your house or support to help you maintain your garden.

Being approved for HCP support may come as a huge relief to you and your loved ones, but you do need to be aware that being assessed and approved doesn’t automatically mean you will be able to access these HCP supports and funding straight away. You will be placed on a waiting list (see page 67) with packages distributed when they are made available based on priority and how long you have been on the waitlist.

During this waiting period you may be able to access a lower level of support or self-funded services. It is also a good idea to get a grasp on not only what your package could cover, but also what the funding doesn’t support, such as: ◆ Acting as a source of income ◆ Supplementing/paying for food and shopping expenses – with the exception of approved enteral feeding requirements ◆ Supplementing/paying for accommodation costs – like mortgage, rent and other associated housing bills ◆ Payment of other home care fees or any other types of funded, or jointly funded care by the Australian Government ◆ The installation/access to home modifications or capital items not related to your personal home care needs ◆ Financing any travel and/or accommodation for holidays ◆ Supplementing/paying for entertainment fees – including club and sporting memberships ◆ Supplementing/paying for services covered by Medicare

Benefits Schedule (Medicare) or the Pharmaceutical Benefits Scheme (PBS) ◆ Gambling Once your wait is over and you have been assessed, allocated, and notified that you can now access a HCP and the associated funding, it will be up to you to find a service provider to deliver your home care services.

Choosing the right provider for you and your circumstances can be quite a challenge. Your location, the availability of the provider and whether you want to access your supports through approved and non-approved providers are just some of the options you might want to consider in your search for ‘the right provider’ to deliver your HCP. If you do find yourself unsure on how to choose the right service provider for you, there is help available. You can read more about ‘Choosing a home care provider’ on page 70 or ask your family, friends, community groups or even a professional (see page 76) for guidance and support.

When you do find the right provider or providers for you and your HCP needs, they will guide you through the process of setting up your supports through them, starting with your Care Agreement. This document is vital to you receiving your HCP services because it will outline the exact services you are signed up to receive, and at what cost. Read more about Care Agreements on page 73.

Special needs and supplements

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Live the life you want while receiving the care you need.

For support in your own home call 03 9311 7677

Your choice to stay at home as you age is your right and is something that the Government is actively encouraging and AgedCareGuide.com.au/home-care CC-56x130mm-Victoria Ad.indd 1

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19/8/19 4:00 pm

SUPPORTS

supplements. They must lodge an application and will manage the supplement on your behalf.

If you think you qualify, you can complete a hardship application yourself and your provider can check if the supplement has been approved and if payment has started.

All the supplements that you are found eligible for will be included in your individual home care budget and appear on your monthly payment statement.

supporting – regardless of any special needs you may have. This means that people with dementia, or people living remotely or from Culturally and Linguistically Diverse (CALD) backgrounds are being supported where possible to live out their choice, regardless of their circumstances.

To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP.

access, depending on your eligibility and assessment, may include: ◆ The Dementia and Cognition Supplement – for people living with dementia ◆ The Veterans’ Supplement – for veterans with an accepted mental health condition ◆ Oxygen Supplement ◆ Enteral Feeding Supplement ◆ Viability Supplement ◆ Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package

The Home Care Package supplements you may be able to

Supplements such as the dementia and cognition supplement, will move with you if you choose to change home care providers at any time.

This means that you will not need to do anything to continue receiving this supplement. However, other supplements, like the oxygen and enteral feeding supplements, will not move with you should you decide to change home care providers. This means that your new home care provider may need to reapply on your behalf. If you are considering changing home care provider, make sure you check that you will continue to receive the same supplements as before.

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info@startnursingservices.com.au 54

DPS GUIDE TO HOME CARE 2019/20

n Range of tailored support services to assist you including: n Support with daily activities n Assistance with personal care n Assistance with domestic duties n Gardening & yard maintenance n Transport services n Social & recreational support n Clinical management & assessment n Palliative care & dementia care n In home respite

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SUPPORTS

Work on your wellbeing in a Day Therapy Centre If you are still living in your own home but need to access certain therapies or health services, you could consider accessing these in a Day Therapy Centre (DTC).

T

hese centres, also known as ‘Wellness Centres’ or ‘Allied Health Hubs’ offer therapies such as physiotherapy, occupational therapy, podiatry, exercise classes and cognitive programs to people living in the community, as well as residents of Government funded residential aged care homes.

Getting involved in an exercise class that builds on your ability to keep participating in the activities you enjoy while maintaining your

independence, is critical to helping you stay at home for longer and remain connected to your local community. A well-equipped DTC provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury.

There are more than 150 Government funded DTCs across Australia. Visiting a DTC is not only an excellent way to get support from qualified and experienced health professionals to maintain or recover your independence, it is also a good opportunity to meet other elderly people, form new friendships and maintain social connections within your community.

Most DTCs offer a range of stimulating and fun activities, one‑on-one or in group settings, to help improve your memory, wellbeing and independence.

Some allied health and wellbeing services you may find in a Day Therapy Centre include:  Occupational therapy, including the assessment and prescription of aids and equipment  Massage therapy to reduce pain and maintain overall wellbeing  Physiotherapists or exercise physiologists  Podiatry  Hydrotherapy  Dementia and cognitive support programs  Personal training  Exercise classes for all levels, including chair-based and dance classes  Mat and equipment-based Pilates classes

 Specialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation.

Services through DTCs can be subsidised by the Government through the Commonwealth Home Support Program (CHSP), meaning you pay a reduced cost for the therapies.

To be eligible to access DTCs through the CHSP you must be aged 65 years or older (50 years and older if you’re an Aboriginal and/or Torres Strait Islander) and be assessed by an Aged Care Assessment Team/Service (ACAT/S).

If you are ineligible for a CHSP or are not a CHSP recipient you can also access DTCs privately and pay for services as you go. To do so you would need an initial consult with DTC staff to identify which services you need and the amount you will pay to access them.

Generally, when first starting a DTC a Care Plan will be created for you, which may include recommendations for therapy and referrals to other services if needed.

One of the many benefits of DTCs is having the goals and expertise of a range of health professionals under the one roof, to allow a team effort in maintaining or indeed regaining, your health and wellbeing. You are also able to access these therapies and services at a time that is critical in keeping you out of higher level care such as residential aged care, while maintaining a better quality of life.

You can find a list of DTC per State and Territory in the Directory section of this Guide starting on page 91.

AgedCareGuide.com.au/home-care

55

ADVERTORIAL

A genuine alternative to a nursing home It’s no secret that aged care is in something of a crisis. But the challenges that traditional nursing homes face can’t be solved quickly or easily. With huge demand, high costs and staff stretched to the limit, it’s no wonder so many people feel anxious and uncertain when looking for aged care.

Fortunately, there is a genuine alternative in Aveo Freedom Aged Care. For a start, our residents live in the privacy of their own independent home, not just a room in a nursing home wing. They have a front door they can close, their own bedroom with an en-suite, a kitchen and a courtyard.

All supported by the level of care they need, 24 hours a day.

We don’t cut corners on care The way we deliver care is fundamentally different, because every dollar of government home care funding we receive goes directly to providing care for our residents. There’s no profit margin or other priorities.

We spend the time to build genuine caring relationships We believe the most important aspect of our care is the quality of the relationship between residents and our staff. That’s why we make sure every day our staff simply spend time talking with residents.

It means each day is filled with the kindness, care and respect our residents deserve.

It’s about taking the time to enjoy the little things in life, which are often the most important. Each morning residents can shower when they want to, not according to a strict schedule. Couples can live together, just as they have all their lives. There’s room for family and friends to stay over. And our residents are welcome to have their much-loved pets live with them.

We support our residents to continue with their hobbies or to start a new one because we understand how important social interaction and meaningful relationships are for everyone.

Every day is filled with new possibilities With a range of activities and events on offer and friends to catch up with, there’s always plenty of scope for keeping active and involved. A typical day might start with a nutritious breakfast followed by walking the dog while the carers clean the room. The morning could be rounded off by catching up with a friend for coffee.

At midday the nurse assists with medication then it’s off to a group BBQ lunch in the dining room and an afternoon game of cards. Before a drink at happy hour, the receptionist helps with a FaceTime catch up with grand kids. After a busy day, a light dinner is enjoyed, followed by a good movie.

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DPS GUIDE TO HOME CARE 2019/20

No matter what your age. If you’re looking at aged care options, take a look at Aveo Freedom Aged Care. It’s the genuine alternative to a nursing home that offers the independence, care and respect we all want, but is so often denied to people, simply because they are old.

A wonderful time of life “About 18 months ago I had a fall and the doctor told me I was too frail to live at home. All I could think about was losing my independence and what would happen to Pixie, my little fox terrier. My daughter found this place, that wasn’t far from where we lived.

They showed me my unit where I’d be living, and it was beautiful. I even had a front door I could close to shut everyone out if I wanted to. And best of all I could bring Pixie. The nurses are lovely. I get all the care I need and yummy meals if I don’t feel like cooking. I’ve made wonderful friends, and we have lots of fun together. Most important of all, I’ve still got my freedom. Although it may not always seem like it, this really can be a wonderful time of life.”

Pat, Aveo Freedom Aged Care resident

“I can live here with my wife and my little dog Randy too.”

“I love the sense of family and belonging from the staff and residents alike.”

Daryl, Aveo Freedom Aged Care resident

Ethel, Aveo Freedom Aged Care resident

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“I’m independent, but it’s only a matter of pushing the button day or night, and there is somebody at your door.”

Ailsa, Aveo Freedom Aged Care resident

Debbie, Daughter of an Aveo Freedom Aged Care resident

See for yourself what makes Aveo Freedom Aged Care a genuine alternative to a nursing home.

With 26 communities across Australia, you are sure to find one near you.

Call 13 28 36 to book a tour today or visit aveo.com.au/freedom * The Money Back Guarantee is subject to particular timeframes regarding sale and repayment, as well as other terms and conditions that are outlined in full in our contracts, available upon request.

Aveo Freedom Aged Care 13 28 36 aveo.com.au/freedom

SUPPORTS

Structured activities in a centre based setting Staying socially active and engaged is vital as we age and is one of the great benefits of accessing senior support services within your home and community.

While you may already benefit from several community groups or social supports, you also have the option of accessing Centre Based Care (CBC).

C

BC offers structured group activities and individualised services in a centre setting for older people and their carers.

Some of the services or activities you can access through CBC include: ◆ Social support ◆ Group excursions/outings ◆ Light refreshments and meals ◆ Transport to and from the centre, as well as for any outings ◆ Respite and overnight care ◆ Day therapy ◆ Day centre

The programs and services offered through CBC are all about encouraging positive ageing and wellbeing, and work to provide you

with emotional, mental and physical stimulation. Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia.

Through CBC you can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services.

Head of Home and Community Care Operations at Uniting, Jacki Attridge, says there are many benefits of CBC including: ◆ Improved social wellbeing through companionship and connection

◆ Maintaining mental health, nutrition and exercise ◆ Positive impacts on overall health and wellbeing, including reducing symptoms of pain ◆ Support for carers and families “Our Healthy Living for Seniors programs focus on encouraging physical and social activity for general wellbeing and functional independence,” Jacki explains.

“We help people to keep moving, eat well and connect with their local community to support enablement and foster caring relationships within an innovative and affordable environment.

Bob receives a Mayday rescue at Uniting Seniors Gym Bob Marchant, has a history of cardiac issues and epilepsy and

has been supported with a Home Care Package from Uniting as part of the Assisted Care and Housing program since March 2016.

Bob’s Level 2 package initially involved weekly visits from his Uniting support worker to assist him with domestic tasks, such as vacuuming hard to reach places changing the bed sheets and hanging out the washing.

Source: Supplied

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Things took a turn for the worse in February last year when Bob tore his rotator cuff after a fall.

His injury prevented him from raising his arms and stretching his arms out at any length. This meant he could no longer attend to some of the lighter daily household tasks which he was able to do himself.

This was upsetting for Bob as he takes great pride in keeping his apartment looking good.

His Uniting Support Advisor, Anne Ross, identified that Bob would benefit from the services of an exercise physiologist, as she knew he was also concerned about

SUPPORTS

We help people to keep moving, eating well and connect with their local community

“Together with our clients, we develop personalised assessmentbased goals within the circle of support offered by their local community.”

Uniting, as with many other providers, is inclusive of those with special needs.

“We develop programs and offerings specifically for culturally and linguistically diverse groups including Aboriginal people and Torres Strait Islanders, people living with memory loss, people who are financially and/or socially

his physical health and reduced fitness levels.

Anne encouraged Bob to request approval from his GP so that he could be referred to a Uniting Seniors Gym, which would provide him with a tailored exercise program paid for through his Home Care Package.

disadvantaged or isolated, and groups with wellbeing issues specific to their community,” Jacki says.

“We do this through arranging guest speakers, and hosting religious or cultural ceremonies and events.”

The costs associated with accessing CBC services and activities can vary from centre to centre, with most charging a daily fee to cover food and transport for outings. Some centres may require you to pay for each individual activity or meals, on top of a daily fee.

Advisor and gym staff have all recognised his improvements in using specialist equipment to help strengthen his muscles – not to mention boosting his confidence and overall wellbeing.

Bob joined the Uniting Seniors Gym at Lilyfield and receives a one-to-one session with exercise physiologist, Tom Higginson, each Wednesday.

After three months of training at the Seniors Gym, Bob recorded physical gains which saw improvements of 16 percent in upper limb strength, 20 percent improvement in his lower limb strength and improved shoulder mobility and function.

This has proven to be the ‘Mayday’ rescue Bob needed. His Support

Bob also reports an improved ability to perform activities of daily

You can usually access CBC through your Commonwealth Home Support Package (CHSP) or Home Care Package (HCP), or pay for them privately. It is important to ask about fees, charges and payment options before committing to any CBC service.

You’ll find a list of Centre Based Care options in your State or Territory in the directory section starting on page 91.

living as he’s now able to attend to domestic tasks and be more self-reliant and capable, citing the program has also increased his independence and confidence.

Source: Supplied AgedCareGuide.com.au/home-care

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SUPPORTS

Rebuilding independence There’s no place like home and if you have had a health scare and have been admitted to hospital the ultimate goal would be to return to your own home and continue life as before.

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ven if it’s not following a hospital stay, but simply to learn some new skills to help you look after yourself.

It all depends on your circumstances and the level of assistance needed, but there are programs that can help you regain your independence, build strength or learn skills so you are able to go back home.

Transition Care The Government funded Transition care program is designed to improve your independence and confidence after a hospital stay to help you return home rather than prematurely enter residential care.

Transition care provides timelimited, goal-oriented and therapy focused care delivered in your own home or in an alternative, nonhospital environment with space available for therapy.

This care program often includes low intensity therapy, such as physiotherapy and occupational therapy, nursing support or personal care.

Personal care services may include:  A ssistance with showering and dressing  Eating and eating aids  Managing incontinence  Transport to appointments  Mobility and communication To be eligible for transition care, you must be an in-patient of a hospital and have been assessed by an Aged Care Assessment Team/Service (ACAT/S).

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks.

Maureen’s story It’s a scene many of us wouldn’t give a second thought to – jumping in our car and driving to a bridge club. But for Maureen Heslop it’s something that took months and endless energy to achieve.

When Maureen, of Bonner ACT, felt severe back pain in July 2016, she accepted it as part of growing older.

But she suddenly started struggling to walk and collapsed from the pain in her bathroom.

“My doctor worried I’d had a stroke and sent me straight for an MRI

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at the hospital. It was there they discovered an enormous abscess on the base of my spine,” she says.

“Within two hours of arriving at hospital I was sent for a seven hour operation to remove it. It was terrifying.”

The abscess, known as Cauda Equina Syndrome, was pushing on the spinal nerve roots and restricting Maureen’s mobility.

“I was in hospital for three months.

The crushing on the nerves had

Short term restorative care The Short-Term Restorative Care Programme is another Government funded program that provides a range of care and services to improve your wellbeing and help you stay independent. It is very similar to the Transition Care Program in that it rebuilds independence, however you can access it even when you haven’t been admitted to hospital.

Services aim to improve your ability to complete everyday tasks, or delay or avoid the need to enter long term care.

Short term restorative care can be accessed in your home, in the community, in an aged care home or a mix of these, depending on your care needs.

affected my legs and feet so much that I had to learn to walk all over again,” she says.

“I started using a walker with little wheels on the bottom and I feared that was as good as it was going to get for me.

“I’ve always been so active that it was devastating to think I would never go anywhere by myself or walk without an aid again. I kept thinking, I’m too young for this.”

Maureen started doing some research online and found information about a Short Term Restorative Care program, run

SUPPORTS

You may be eligible for short term restorative care services if you:  are slowing down mentally and/ or physically  need help with everyday tasks  want to stay independent and in your home for longer.

For example, you may be able to access short term restorative care if your daughter who helped you cook meals for the week has recently moved away and you would like some short term assistance with cooking and meal planning.

You can receive short-term restorative care for up to eight weeks (56 days) depending on your needs. You can access this care twice in any 12 month period.

Short term restorative care is not available if you:  Are already receiving a Home Care Package  Are living in an aged care home  Have received after hospital care through the Transition Care Program in the past six months.

Costs The Australian Government subsidises a range of aged care

through home and community care provider, Uniting.

A physiotherapist visited her house three times a week and helped her start to gain her strength, work on synchronising movement between her legs and start to walk more independently.

Slowly, she started taking steps without a walker and learned to ride a three-wheeled bike to get about.

“It was wonderful to have a goal to work towards my dream of being independent,” Maureen says.

services to keep client costs reasonable and affordable. If you can afford to do so, you will be expected to contribute to the cost of your care and services.

You do not need an income assessment to access short-term restorative care services.

The maximum amount you may be asked to pay changes depending on whether you receive care in the community, or in an aged care home.

It is calculated as a percentage of the single pension daily rate. Each person’s circumstances are taken into account, and the care fees for your service can be discussed with your provider.

Hospital at home There are private providers who can support you with ‘Hospital in the Home’ type supports so you can receive certain medical treatments in the comfort of your own home rather than be admitted to hospital.

Some States and Territories also run programs to help public hospital patients return home similar to the Transition Care Program. For example, if you are a NSW patient in a public hospital, you can access hospital‑to‑home care through the

Maureen went on to buy and modify a car so it could be hand controlled. As well as being tricky to adjust to, Maureen had to train with her physiotherapist to learn how to load her walker.

Receiving the appropriate care at home is ideal as it can delay or avoid admission into residential care State funded Community Packages (ComPacks) program.

Care Connect Client Services Manager, Marisa Galiazzo, says immediate support to return home safely after a hospital stay is crucial.

“Patients and their families face major challenges and stress navigating the community sector after hospital discharge,” she says.

“Receiving the appropriate care at home (after a hospital stay) is ideal as it can delay or avoid admission into residential care or re-admission to hospital.”

Ask your hospital discharge planner or social worker what types of programs or supports may be available to help you with a smooth transition back home.

realised I had made it. I hadn’t given up and I’d finally got my independence back. It’s something I’m still accepting now. I’m so proud of myself and grateful to those who have helped along the way.”

Finally in February 2018, she was ready and able to go to her bridge club in Gungahlin by herself.

“It was an odd feeling that first week,” she says. “I was pretty scared of being by myself – for 18 months prior I had never done anything by myself.

“But then a huge sense of achievement flooded me and I

With some help Maureen was able to get her independence back Source: Supplied

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Accessing self funded supports A range of home support options are funded by the Australian Government through the Commonwealth Home Support Programme (CHSP) and Home Care Package program (HCP), however, assessments and waitlists could play a part in preventing you from accessing the support you need right now.

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epending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs.

If you are looking to access privately funded home care – or a ‘fee-forservice’ care option – it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation.

The benefit to this is that you can access whatever services you want, for however long you want, whenever you want.

The other big benefit is that you don’t need to meet the Government’s eligibility criteria, and there is generally a limited wait time.

Privately funded supports are a great option if you: ◆ Have been assessed and approved for Government funded support, but there is currently no package available and you have been placed on the waitlist ◆ Have been found ineligible for Government subsidised home care services ◆ If you have immediate short term care needs ◆ Can afford to pay for your own care needs without Government subsidy/support

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◆ If you receive Government subsidised home care, but would like to top-up this support with additional self funded services The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs including personal care, housekeeping and home maintenance, shopping and meal preparation, nursing care, transport and social support.

Often providers charge an hourly fee for their private home care services, and have no lock-in contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs.

While many providers offer privately funded in home care this way, it is important that you do your own research and ask any provider to explain their charges and contracts before agreeing to access their services. Some providers only accept clients approved for care by My Aged Care.

Owner/operator of Melbourne home care provider, Home Instead, Suzanne McLoughlin says clients often opt for privately funded home care supports for flexibility and continuity in services.

“We have a few clients accessing home care because they feel it gives them more freedom and ability to book services on short notice,” she says.

“Paying for private supports is a good short term intervention, giving peace of mind and reassurance to carers and family members.”

Suzanne lists personal care, transport to and from appointments and the airport, palliative care and interstate travel assistance as the more common services people choose to pay for privately.

“Privately paying clients can choose the same services (as Government funded clients) but they don’t have to fit into Government funded budgets or timelines, so if they want 24 hours of care, seven days a week, they can,” she says.

Suzanne says she’s noticed an increase in people accessing privately funded services, especially with family members keen to fill the gaps during waiting periods.

“For example, daughters are often caregivers to their parents, but also work during the week, so would like to fill the gaps when they can’t provide care. This enables them to spend more quality time with their parents or relative, like going for a coffee, rather than worrying about the housework,” she says.

These days, with more focus on consumer directed care, seniors are more than ever in control of their wants and needs when it comes to home care services.

“Now it’s about service providers asking ‘What are you goals and dreams and what can we do to meet those’. It’s about quality of life more than anything.”

Planning and Managing Supports • Eligibility and assessment • Priority and waitlists • Choosing a home care provider • How much does home care cost?

PLANNING AND MANAGING SUPPORTS

Planning and Managing Supports intro With the amount of home care providers and services available, finding support that best meets your needs may be daunting at first and there is a lot of information and options out there to consider.

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o help you stay home for longer and live independently, Government funded and private support is available to help you navigate your needs, goals and preferences. In this section we outline what is involved in a home support assessment, and what to do regarding any concerns you have about the support you receive, including reviewing your needs and supports.

We also give you tips on how to find the best home support provider for your needs, explain what’s involved with a care plan, as well as Frequently Asked Questions and a checklist that can help in navigating

and understanding the various services and options available.

Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier. It is important to be aware of options available if you are on a waitlist to receive Government support or if you are considering moving into an aged care facility.

Reviewing the support you receive to identify when extra support may be needed – now or in the future – will be beneficial, in order to maximise your experience with home care services.

Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier

Eligibility and assessment Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme or Home Care Package Program requires an aged care assessment.

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ny form of Government subsidised home care is only available to you if you are aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home

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support, speak with your GP or look into alternative support options such as privately funded home care (see more on page 62).

Assessments for Government supported assistance are conducted either through a Regional

Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports.

The first step to take, when you’re considering Government supports, is to contact the My Aged Care contact centre on 1800 200 422 to register yourself for assistance.

When you call the contact centre for the first time, an operator will create a client record and ask you a number of questions about your needs, preferences, and any

PLANNING AND MANAGING SUPPORTS

services you already receive. It’s handy to have your Medicare card ready when you register.

If you require an interpreter for the assessment or have any difficulties with communication, it’s important to let My Aged Care know when you speak to them to arrange the assessment.

Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S for you.

The aged care assessment is all about making sure that the service

you receive is the one that best responds to you and your carers needs in helping you to live in your own home independently for as long as possible.

The meetings is generally held in your own home or in hospital, by a health professional such as a doctor, nurse, social worker or health professional such as an occupational therapist, to talk with you about your needs to help determine what support option is right for you.

There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

If you have low level care needs, such as needing some help around the home, with the gardening, or keeping on top of the vacuuming and washing, you may only need some basic supports which can be offered through the CHSP. Read more about how CHSP can help you on page 46.

For higher support needs the HCP program offers four different levels of care, similar to CHSP, but at a higher intensity to help you live in your own home for longer. Find out more about HCP on page 50.

Preparing for an assessment The assessment for CHSP and HCP are very similar. The assessor will ask you a number of simple questions, which will help them gauge what supports best suit your current care needs.

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opics you can expect to cover during your assessment include:

 Your medical history  Your living arrangements  Your support network  Supports you are already receiving  Cognitive and behavioural functions and how you are going with completing daily tasks around the home

 Any health/lifestyle concerns  Any other issues you may be concerned about Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather, that can help make the assessment process as seamless and smooth as possible.

Some ideas include:  Gather information and referrals from your GP or other health professionals  Note any specific needs, goals or preferences you have that may help in developing an appropriate support plan  Write down any questions you may have about services or the process

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While the assessment is primarily focussed on the assessor asking you questions about your life and care, it is also an opportunity for you to ask any questions that you may have such as:  What services are available in your area?  Are there any support services for your carer  How much financial assistance you can receive?  What are your rights and responsibilities during the assessment process?  What culturally appropriate services are available in your area?  Who to contact if you have any questions after the assessment has finished?

Following the assessment, the assessor will discuss with you the result of their assessment and what services and support is available in your area to help you achieve

Case study Robert’s daughter has concerns about her father’s unwillingness to ask for help with basic daily tasks and has suggested he apply for Government funded home support, after suffering a recent fall in the kitchen.

Robert, with his daughter’s help, calls My Aged Care to register for an assessment.

My Aged Care refers Robert for a formal assessment, and a member of a RAS contacts Robert and arranges a time to come and conduct an assessment.

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your goals and receive the care you need. While they cannot make recommendations on specific providers, they can offer advice and support in accessing care.

After your assessment, you should be given a referral code that you will need in order to access the services you have been allocated once you have been approved for the CHSP or when a HCP becomes available.

Make sure you ask for the referral code if you haven’t been given one.

While you may have been approved for a certain level of care, it is important to know that this does not mean you will be able to access support immediately. Some Government subsidised care options have a waitlist. You may need to wait several months before support becomes available which means you may need to consider alternative options to help you manage at home while you wait.

There is currently a waitlist to receive Home Care Packages. If the

The assessor visits Robert in his home and asks him about his recent fall, his personal goals and other questions including personal details, GP and pharmacy details.

The assessor also looks at any vision, hearing or speech impairments, any clinical needs as well as the need for mobility equipment and meal support.

Robert explains to the assessor that, while he likes to remain independent, he feels like he needs extra support with cooking meals and doing basic tasks at home, such as laundry and vacuuming.

The RAS assesses what Robert needs in regards to services, and

You may need to wait several months before support becomes available which means you may need to consider alternative options to help you manage at home while you wait

package you have been approved for is not available at the time of your assessment, you may be offered a package at a lower level to help you while you wait.

asks Robert if he has any specific cultural needs or other requests in relation to his support.

Robert is informed he is eligible for services under the CHSP, and the assessor provides Robert with a list of providers available in his area, and explains about possible cost of services.

Robert and his daughter find a provider to help Robert at home and meet with a care manager from the service provider every 12 months to review his support needs.

Details on assessment process provided

by Oxley Home Care

PLANNING AND MANAGING SUPPORTS

Priority and waitlists With more Australians choosing to age at home over recent years, the demand for Home Care Packages (HCP) has increased, which means that while you may have been assessed and approved for a package, you may still need to wait to access it.

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ll Government funded HCPs are managed through a national Government funded pool – meaning that once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances, as well as the time you have been waiting for care since your assessment.

Currently across Australia, there are more than 125,000 people waiting to access a Government funded HCP, with some recipients facing a wait of more than 12 months. The Government has been working to reduce wait times and increase access to home care through the staggered release of more funding and more packages.

If you do need to wait to access your approved package, like many other older Australians, it is important to be aware that there are still a number of options available to you to ensure that you receive the care you need as quickly as possible.

Some more easily accessible interim care options you can look into include: ◆ CHSP services – this option can offer you Government subsidised entry-level basic supports to help you get by in your own home If you have been found eligible for a HCP but there are no packages available you may be allocated a CHSP while you wait. (see page 46 for more information on CHSP services)

◆ Community and Council services – depending on where you live, there are a number of options that may be available to you through either your local community – like the church – or even through your council. ◆ The support of friends and family – many older Australians rely on the care support of their loved ones, sometimes even on top of the official home care they are eligible for. It is important to remember though that depending on your care needs, relying on family and friends can be tough on them especially for long periods of time. (Read more about informal supports on page 22) ◆ Private home care – if you can afford to pay for your own care for the time you are expected to wait to access your approved HCP, private home care is a great option for you. You can pay to receive the services that you need for as long as you need (see page 62 for more information on private home care) ◆ Accepting a lower level HCP – while waiting for a Level 3 or 4 HCP, you may be able to temporarily access a Level 1 or 2 package instead. Doing so will not lose you your place in the waitlist for your approved higherlevel package.

Once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances Once you are at the front of the HCP queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

From the date your package is assigned, you have 56 days to find a provider and commence services.

If you are struggling to find a service provider to deliver your HCP, it is possible to request an extension. However, if you do not start receiving care through your HCP within 84 days, the package will be returned to the national pool and assigned to the next person in the queue.

If you find that you require urgent care and cannot wait, you may be eligible to receive temporary home care services before an assessment takes place. Call MyAgedCare on 1800 200 422 to find out more.

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PLANNING AND MANAGING SUPPORTS — CONSUMER STORY

Caring for a spouse at home As a married couple, you take the vow to stand by each other for better or worse, for richer or poorer, in sickness and in health, and for some couples, these vows, said as promises for what the future may hold, become a reality in later life.

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hil and Sue made this commitment 37 years ago and they are now one of the many couples across the nation who have found themselves caring for a spouse.

Phil’s carer journey began around five years ago, when he stepped into the role of full time carer for Sue at home following his decision to retire.

“For me, I found the adjustment fairly intense – it really was a process of change.

“Keeping the two of us together was and is a major concern and consideration, and that’s why we like home care.

“Keeping the two of us together was and is a major concern and that’s why we like home care”

“I had been caring for Sue while I was still working, calling her during the day to make sure she had taken her medication, that she was up and ok,” Phil explains.

“When I retired, her health deteriorated and so I began caring for her in a full time capacity and began looking into what care and carer support was available to us.

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“It is also a more relaxing way of care because you know your surroundings.”

Having cared for Sue’s mum in the past, and with some background in the Government’s disability sector during his working life, Phil felt he had a good grasp on where to start in the search for support for himself and his wife, but says the journey was still a challenge at times.

“I basically focused on reconnecting with old contacts within the State’s carer support network and began down that path,” Phil says.

“I used the front of the phone book a lot too, and found that our local council was a good place to go for some community pick up services, community programs to have time out, and some maintenance and cleaning support around the house – even getting someone to sit with Sue for a bit if I needed to go out.

“It was short term, but it helped until we discovered we could get help through aged care providers when we were allocated a package.

“We really just needed some help to keep the place tidy and manage medications but a lot of the initial work in setting this all up was chasing and putting myself out there and picking up the phone a lot.”

As a full time carer for Sue, Phil says maintaining individual interests and being mindful of each other is a must to keep their situation manageable.

“We do face some challenges to manage both our appointments, commitments and lives because we

PLANNING AND MANAGING SUPPORTS — CONSUMER STORY

“It’s also a more relaxing way of care because you know your surroundings

both still do have our own outlets and appointments so we both get some breaks from caring,” he says.

“I attend support groups and forums and conferences that could be beneficial to us.

Sue has some social outings and has just started up in a choir – which she really enjoys.”

Despite the challenges his role of full time carer for Sue is, both he and Sue are grateful to be able to remain living together, with support, in their own home.

“I think it is important to stay in your own home if you are able to, and to utilise the services available,” Sue explains.

“I enjoy being able to stay here at home with Phil.”

Phil says for anyone else currently caring for a spouse at home there are a few things to think about to make the journey easier.

“You may think you know where to go when the time comes, but when you are in turmoil it can be hard to keep calm and contact the

right people and get the right help,” Phil says.

“You need to get the help before it becomes a problem, where possible, but we recognise that it is hard for some people.

“Get on Google, or like me, get to the phone book and use your local resources to find support.

“There are some unique local services out there that are available to you that are a great help – I would encourage more people to be aware of the services that are there.”

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Choosing a home care provider Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

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ou may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area, which may help narrow down your search.

You can find nearby providers: ◆ In this DPS Guide to Home Care, there is a directory listing providers included by State and Territory in the back half of the publication

When considering a potential provider take your time to do some research: ◆ Look at the provider’s website, social media pages and online reviews ◆ Check out their credentials such as quality certifications and industry awards ◆ Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s non-compliance finder online tool – www.myagedcare.gov.au/ compliance-information/location When you call a potential provider for the first time pay attention to how they answer your call.

Is staff friendly and happy to answer your questions or are they rushing you to get off the phone?

Questions to ask potential providers could include: ◆ How long have they been operating? ◆ Will you have a dedicated care manager? ◆ Can you choose who is going to provide certain services? ◆ Where and when will they provide your support?

◆ Online on www.agedcareguide. com.au/home-care

◆ What costs are associated with their services?

◆ On the Government’s My Aged Care Service Finder, www.myagedcare.gov.au

– What are the hourly rates?

◆ B y contacting My Aged Care on 1800 200 422

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It’s important to be prepared before meeting or speaking with a potential provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.

DPS GUIDE TO HOME CARE 2019/20

– Do they charge exit fees? If so, how much? How much notice do you need to give?

– Do they charge case management fees?

It’s a good idea to discuss your wishes and options with your family and support networks – Will there be any out-of-pocket expenses, like travel fees? ◆ How often will your plan and the services you receive be reviewed? ◆ How are they different to other service providers? What is their point of difference? ◆ Are their staff qualified? Do they have police checks? ◆ Do they have an understanding of and experiences with supporting people from different cultures and backgrounds? ◆ What checks do they complete to ensure quality of service? ◆ Do they offer private as well as Government funded services? ◆ If they have past or present sanctions, how did they deal/are dealing with them? ◆ What is the process for, and how do they handle, complaints?

When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions.

Once you’ve decided on a provider, make sure you receive a written agreement outlining your services and associated cost before support services commence. Read more about the Care Agreement on page 73.

PLANNING AND MANAGING SUPPORTS

How much does home care cost?

The cost of home care can vary depending on the level of care you need, the services you want and the provider you choose, as well as whether you are eligible for Government funded support or choose private services.

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f you are eligible for Government funded support through a CHSP or HCP, there may be additional contributions you need to make on top of the Government subsidy.

Private home care providers, however, operate on a fee‑for‑service basis and you are required to pay the full cost of your care.

Who pays for CHSP services?

The CHSP is subsidised by the Australian Government but you are expected to contribute to the cost of your care if you can. Any fees or charges from your provider is discussed and agreed upon before you commence services with them.

If you are unable to contribute to the cost of your services due to financial hardship, there is assistance available, including the Hardship Supplement. For more information about supplements go to page 54.

Home Care Packages During a home care assessment by an ACAT/S, the assessor works with you to determine your care needs and the level of package you require.

There are four levels of Home Care Packages that separate different levels of care, from basic care needs to high level care.

Maximum subsidies for each package are: Level 1 (Basic care needs) $24.07 a day, or $8,785.55 a year Level 2 (Low level care needs) $42.35 a day, or $15,457.75 a year Level 3 (Intermediate care needs) $92.16 a day, or $33,638.40 a year Level 4 (High level care needs) $139.70 a day, or $50,990.50 a year The contribution by the Government changes each year, with current rates applicable from September 2019.

These funds are transferred to your chosen home care provider who administers the funds on your behalf.

How much will you contribute?

Depending on your financial situation, you may be expected to contribute towards the cost of your care. Your service provider may ask you to pay a basic daily fee, an income-tested care fee, plus any other additional charges including case management and administration costs.

Your out of pocket expenses for your Home Care Package is also determined by what types of services you access, and who delivers them.

Basic daily fee The current basic daily fee is different for each package level September 2019 rates are: Level 1 – $ 9.52

The importance of an income assessment 68 year old James has been approved for a Level 1 home care package after deciding he needs help with basic tasks around the house, especially after the death of his wife a few months ago.

James continues to work in a coaching role at his local soccer club, earning around $19,870 a year. James has been a coach there for over twenty years and is a valuable role model and mentor to the team.

His chosen home care provider charges the maximum basic daily fee of $9.52 for a HCP Level 1.

as $3 per day (taking into account his yearly income and financial assets of $300,000).

James acknowledges that it would James does not complete an have been in his best interest to income assessment and now has complete an income assessment to pay the maximum amount of so he did not have to pay such a the income-tested care fee, which high fee. is close to $15 per day on top of his *These fees are subject to change basic daily fee.

Case study provided by Third Age Matters Had he completed an income assessment, his income-tested care fee would have been as little AgedCareGuide.com.au/home-care

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Level 2 – $10.07 Level 3 – $10.35 Level 4 – $10.63 The maximum amount you can be asked to pay for services is 50 percent of your income above the age pension amount of $850.40 per fortnight for a single person (as at September 2019) It is up to the provider whether or not they charge the basic daily fee. If you do have to pay the fee, you can still be charged while you are on hospital leave or social leave, but not while you are in transition care or respite care.

The Department of Veterans’ Affairs will pay the basic daily fee for former Prisoners of War or Victoria Cross recipients, and they will not be required to pay an income-tested care fee.

Income-tested care fee Based on your financial information, you might be asked to pay an income-tested care fee. You will need to lodge an Aged Care Fees Income Assessment form with The Department of Human Services or The Department of Veterans’ Affairs if you receive:  Blind Age Pension  Blind Disability Support Pension  Carer Allowance  Mobility Allowance  War Widow’s Pension  Veterans’ Disability Pension (without Income Support Supplement)

You can organise to have an income assessment prior to receiving care. The value or your home and assets are not taken into account in the assessment, and is based on your income. If you choose not to complete an income assessment, you’ll be asked to pay the maximum amount of the income-tested care fee, which is $5,550.90 per year (as of September 2019).

You will not be asked to complete an income assessment if you receive:  A ge Pension  Service Pension  Income Support Supplement  Veterans’ Payment The Department of Human Services and The Department of Veterans’ Affairs will have enough details of your financial information to work out how much help you can receive.

Annual and lifetime caps While the income-tested care fee is different for each person, there is a maximum amount that you can be asked to pay per year, and over the course of your life. As of September 2019, the maximum you can be asked to pay is $5,550.90 per year for a single person with an income below $53,060.80. If you have an income greater than $53,060.30, you can be asked to pay $11,101.81 per year. The maximum you can be asked to pay over your lifetime is no greater than $66,610.90.

These rates change in March and September each year in line with changes to the Age Pension. The Department of Human Services will let you know when you reach your annual or lifetime cap.

Other charges There may be other charges that are you expected to pay to your service provider, such as administration costs, care management costs and an exit fee. All costs should be outlined in your Home Care Agreement, and you have the choice to negotiate these charges before signing the agreement.

If you would like an estimate of the fees and payments you may be asked to contribute, use our Home Care Package Fee Estimator online at agedcareguide.com.au.

What about unspent funds?

Unspent funds are the total amount of home care subsidy, supplements (if applicable) and fees from your provider that have not been spent on your care. Unspent funds may accumulate due to client choice (if they wish to set aside a small amount for a carer or social reason), if you take temporary leave where full subsidy is payable for up to 28 days, or if you have been upgraded to a higher Home Care Package.

If you choose to stop services with your current provider due to moving into residential care or changing providers any unspent funds will carry over to the next service provider. If you pass away, unspent funds are transferred back to the Government.

If your provider has asked you to pay an exit fee, they can only do so if the fee amount is lower than your remaining unspent funds as you cannot be out of pocket from an exit fee.

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Care Agreement Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Care Agreement.

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he Care Agreement is a legal partnership between you and your provider that outlines what you should expect from the care they have agreed to deliver.

Your Care Agreement should include: ◆ Your details and details of your provider

Management of services ◆ Your contribution to costs ◆ Costs including entry fees, costs of services, late fees and exit fees ◆ Additional services and charges not covered under your package

◆ Date of agreement and commencement of services

◆ Your rights and responsibilities, including workplace health and safety and confidentiality

◆ Supplements

◆ Review of services

◆ Care plan

◆ What happens if your needs change

◆ What services will be provided Who will provide your services Your personal goals

◆ How to suspend services or terminate the agreement

Care Plan Your Care Agreement will include a care plan, which includes what types of services you will receive, who will provide these services and when, and where these services will be provided, as well as any care needs or individual goals you would like to achieve. Your service provider will work with you to create a care plan that best meets your needs and circumstance.

During the process, you may wish to involve a friend, family member or carer to help you design a care plan that is tailored to your needs. The

AgedCareGuide.com.au/home-care

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representative to sign on your behalf and walk you through anything you may not understand. You do not have to sign the agreement, and the service provider should record your reasons for not doing so.

You can negotiate the terms of your agreement with your provider, including some fees and charges.

Doing your research on other providers around the area and comparing cost of services may help in getting value for money with your package. Changes cannot be made to your home care agreement without your knowledge and consent.

provider delivering services to you will take into account support you already receive, whether that is from family, carers and local community services, and tailor the care plan to meet needs that are not yet being met.

You can request a review of your care plan at anytime. You may wish to get a review if your needs and circumstances change or if you are receiving a package at a lower level than you have been approved for.

Management Home Care Package funds are administered by your service provider on your behalf. All services provided to you must be within your budget, unless additional contributions are agreed upon. For a breakdown on costs associated with a Home Care Package, go to page 71.

It’s important to keep track of your budget and how funds are being spent across the services you receive. Your provider must provide monthly statements that outline charges for care and services, administrative and case management costs from your provider and any leftover balance that will be transferred over to the following month.

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You need to let your provider know if you have to take leave from your Home Care Package. This may be due to a hospital stay, transition care, respite care or social reasons.

Discuss with your provider what date your leave starts and when you will re-commence services.

Sometimes circumstances change and you need to change home care providers. This may be due to you moving to another area, or if you need to access services that are not offered through your current provider. You should check your Home Care Agreement on any conditions for terminating services with the provider, such as exit fees and notice periods. You must let your service provider know the date that you will be ending services with them.

Your rights It’s important to remember that your Care Agreement is a legally binding agreement made with your service provider, so take your time looking at the agreement and seek outside advice, should you wish, before signing. If you require assistance interpreting the document or have difficulties with communication, you can choose a

If you have any concerns regarding your agreement and a service provider’s responsibilities, it’s best to discuss them with your provider. If you need help to take your concern or complaint further, you can contact an aged care advocacy service or the Aged Care Quality and Safety Commissioner on 1800 951 822 for service.

You can read more about reviewing your needs and supports on page 75.

You can make changes to your plan if your need change of it you want to focus on a different type of support

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Reviewing your needs and supports Throughout your aged care journey, there may come a time where your needs change or your supports no longer suit you.

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erhaps you would like to change providers, adjust your services, or require a higher level of support. For example, you have received Level 2 Home Care Package (HCP) supports for two years but your mobility has significantly decreased over that time and you would like to access higher level supports. Or perhaps you’ve decided you would like to reallocate funds from meal planning services to transport support.

Personal goals are also an important part of your care plan and should be taken into consideration during a review. Goals such as maintaining a healthy lifestyle or achieving independence in mobility, can guide your choice of care and services.

If you would like to make changes within your home care plan, you can arrange a care plan and budget review with your provider.

Service providers have an ongoing responsibility to monitor and review the services they provide under your care plan to ensure your needs and goals are being met. It is expected a review will take place at least every 12 months.

Make sure your service provider gives you a copy of any agreed changes to the care plan for your records. Your care plan and your individualised budget cannot be changed without your agreement.

If you were assessed as having low level care needs, but your needs have increased since then, you can

request a reassessment by your local ACAT/ACAS to determine if you are eligible for high level care.

You must be reassessed to move between different levels of Home Care Packages.

If you are already receiving a Level 4 package, you may need to consider other options, including:  reviewing your care plan to identify alternatives and priorities (for example, reducing higher cost services, such as support on weekends, and replacing with informal supports)  purchasing additional private services  the benefits of residential care, either as short-term respite to complement your package or as a long-term option.

If, after reviewing your services against your needs and goals, your current provider cannot offer the services or changes you want, you can switch to a different provider who is able to meet your needs.

Steps to choosing a new provider:  Take the time to research a new provider to make sure they can meet your needs. Go to page 70 to read more about “How to choose a provider?”  Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your care package.

 Once you have agreed to a start date with your new provider, you need to notify your current provider, preferably in writing, to let them know when you are terminating your services with them.

If you have any funds left in your home care budget, the balance moves with you to the new provider however they may deduct applicable exit fees from this amount to cover any administrative costs.

Exit fees may vary between providers and the amount should be clearly indicated in the Care Agreement between you and the provider of your choice.

If you no longer require your HCP, any unspent funds from your budget will be returned to the Government.

If you would like to make changes within your home care plan, you can arrange a care plan and budget review with your provider AgedCareGuide.com.au/home-care

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Who can help?

Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone.

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s well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

The fact that home care is becoming a popular option is great for you because it means that you get more choice and control over your care and who delivers that care, but this does mean that the options available to you can be hard to get your head around or know what works best for you.

Some of the overwhelming and challenging choices you or your family may face when looking into care include:  How to identify your care provider  The carer skill level required  Costs associated

 Care philosophy and reputation of the provider  Care supervision  Streamlining multiple service providers If you are feeling overwhelmed or unsure about who should provide your care, or how you will contribute financially to your care, it can be reassuring to know that you aren’t alone. Friends and family can be a great starting point if you get stuck, but if you do find you need more professional support, there are services available.

The services best suited to help you when it comes to sorting out your home care are placement consultants and financial planners.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around for you and taking care of all of the paperwork and documentation.

Placement consultants Angela Armitage from placement consultants, Sage Support, says there are many benefits to enlisting the support of an aged care consultant, including:  Saving many hours of research and chasing providers  Reducing family stress  Streamlining care provision through a central information source  Providing referral to financial and legal experts  Ensuring the best possible care for your loved one  Supporting the family with housing decisions  Providing backup in the event of a crisis  Facilitating good communication between family, carers and health professionals  Delivering an independent and impartial service “Consumers have access to a lot of aged care information and it can be very confusing,” she says.

“We support families to navigate aged care decisions, and we guide them through the process, the costs, their options and how to identify appropriate and good quality care.

“Clients are often surprised by the breadth of our role and aged care experience which covers starting difficult care conversations, providing care coordination, family mediation, care advocacy, clinical assessments, care advice, crisis intervention, access to local resources, shortlisting providers and an independent voice when there is resistance to care.

“We know that making care decisions for your older relative can be emotional, stressful and

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Making care decisions for your older relative can be emotional, stressful and complicated complicated, and it is our aim to ensure the best fit with the best care for the older person through a holistic client-centred approach to care, considering individual preference like medical, cultural, religious and family needs.”

Consultants are not only able to help you connect with the right home care provider for you, they can also assist through other stages of the care journey such as through searching for respite options and, if it is required, supporting you in the transition to residential aged care.

Angela adds that while some may “get lucky” with information sourced from or by family and friends and their own research, accessing the

support of a specialist and getting the right advice early can avoid poor care decisions and smooth the care process.

“By taking the time to find the right care provider, you ensure the older client will not have to endure the stress of multiple changes,” she explains.

“This is important for the people who suffer with dementia as change can be particularly difficult for them, not to mention there may be a cost to changing providers.”

Amanda knows only too well the benefits of enlisting professional support after using a placement consultant to help assist her elderly father in his search for care.

“Unfortunately, when you have never been exposed to needing aged care, you don’t know what you are looking for,” she explains.

“Unless you are experienced in aged care there are lots of things no one knows about but a placement consultant can arrange it all and ask the right questions.

“They helped me when I needed it most.”

Financial consultants Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

The costs you will be facing depend on what type of home care you opt for, with Government subsidy available on CHSP and HCP services, while full cost of private care will fall on your shoulders. A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into, and how that money is spent.

Reaching out and obtaining good advice or guidance from a professional on the costs of care may be able to help you save money when it comes to home care.

Case Study Mark recently visited his Mum Hazel’s house and was overwhelmed to find her looking frail and her usually tidy home in disarray.

Mark regularly calls his Mum, however wasn’t aware how much the recent passing of his Dad had impacted her.

Not knowing what to do, Mark contacted My Care Path for independent advice on the best steps to take to ensure Hazel was taken care of.

Within two days, My Care Path’s aged care consultant sat down with Mark and Hazel for a face-to-face

meeting to determine the type of care needed.

After this consultation, My Care Path had an excellent understanding of the situation, and was able to gauge what Hazel’s life was like on a day-to-day basis.

My Care Path was immediately able to organise private home care services to help Hazel with cleaning, personal care, medication management and meal preparation.

The next step was getting Hazel registered on My Aged Care in order to access Government funded home care services,

as funding private services on a long-term basis was not financially viable.

My Care Path also assisted Mark and Hazel in considering future residential aged care options, if Hazel ever decides that she no longer feels comfortable living on her own.

My Care Path offers independent aged care consultancy services Australia wide and can assist you with finding the best home care services.

Provided by Aged Care Consultants My Care Path Case Study

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PLANNING AND MANAGING SUPPORTS Before you engage the services of a financial advisor, there are some important questions you should ask:  What licenses, credentials or other certifications do they have?  Do they specialise in dealing with aged care financial issues?  What experience do they have in aged care finance?  Will they provide you with some sample plans?  How much do they charge?  Will they provide you with an outline of all your options?  Will they provide their advice in ‘plain English’?  Will their advice be in writing?  Will they deal with Department of Veterans’ Affairs or Centrelink on your behalf?  Is the service a once-off or an ongoing service?

Generally financial advisors will charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it may be worthwhile to contact a number of experts for a quote on their services so you can compare.

Case management A case manager can help identify and implement health and social care services to optimise your

health, quality of life and active participation in the community with a short or long term focus.

Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

Health based case managers are usually a nurse, social worker or allied health professional, while community-based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Private case management Private case management services are supplied by experienced,

Consumers have access to a lot of aged care information and it can be very confusing

qualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

Waiting periods for private case management are generally reduced compared to some Government subsidised services.

The duration of private case management is flexible, and may be short-term or ongoing, depending on your needs.

Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home.

In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

The service of a private case management is not Government subsidised, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

Generally, an invoice for all care services purchased on your behalf will be provided to you each month.

Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

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Health & Wellbeing • Healthy eating and mobility • Mental health and Dementia • Carer support • Palliative care at home

HEALTH AND WELLBEING

Health and wellbeing intro Maintaining your overall health and wellbeing is essential to fulfilling your wish of remaining independent and enjoying the comfort of your own home as you age.

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oor health and wellbeing is often a major barrier in doing so, with health issues such as incontinence, disability, mental health and dementia often requiring round-the-clock care. Even if you experience these health issues, there are a number of supports available to maintain your health and wellbeing and keep you in your home for as long as possible – it’s just a matter of knowing where to start in finding these home care services.

and multicultural services or need to know how to manage incontinence at home, you’ll find more information on the following pages.

You can also read about Veda and her family and their support journey

of living with dementia at home as well as Bev’s experience with caring for a loved one’s final days at home with the help of palliative care support services.

This section details everything you need to ensure you maintain good health and wellbeing. Whether you need mobility aids installed around your home to help you move around safely, need nutritional advice, are dealing with mental health issues, need disability or dementia support, are looking for help finding advocacy

Healthy eating Keeping active and making healthy lifestyle choices will go a long way to help you maintain your independence.

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s we get older our lifestyles and appetite can change, which can affect the types and amounts of foods we eat.

A decreasing appetite or reduced ability to buy and prepare healthy foods can mean you may not get enough essential vitamins and minerals, which can lead to illness or malnutrition.

Nutrition Australia recommends the following healthy eating tips for seniors: ◆ Use less added salt and limit high-sodium food like processed meats, sauces and snack foods such as chips

◆ Aim to drink water at least six times a day, more if you are exercising or it’s warm ◆ Limit intake of trans and saturated fats ◆ Go easy on the alcohol, as it can affect your balance, have a strong effect on an empty stomach and interact with your medicines. ◆ Enjoy a variety of foods and don’t rely solely on vitamin supplements As you get older, you may lose your appetite for many reasons. You may be sick or in pain, grieving or lonely, or it may be the cause of certain medications.

HEALTH AND WELLBEING

If you lose your appetite, you should have a check-up with your doctor. If there is no underlying medical cause, Diabetes Australia recommends trying some of these ideas: ◆ eat three small meals and three or more snacks every day, even if you don’t feel hungry ◆ eat in a relaxed environment – for example, listen to some music or take your lunch to the park ◆ eat in the company of others whenever possible ◆ s timulate your appetite by doing some physical activity before you eat, no matter how small it might be ◆ eat food that you enjoy ◆ make every mouthful of food as tasty and nutritious as possible ◆ eat when you’re hungry, even if it’s not meal time.

Dietitian and author of Eat to Cheat Ageing Ngaire Hobbins says while our appetite can decrease as we age, we still need the same amount of nutrients, in fact more of some, to stay healthy.

“Your appetite may change but your stomach doesn’t shrink when you get older,” she explains. “Not eating to support the unique needs of later age actually accelerates the ageing process.”

Don’t dismiss the warning signs such as unintentional weight loss as being part of ‘old age’ “People often say to me ‘I’m not as hungry’ or ‘I don’t eat as much because I don’t need as much’, but, unless you keep supplying all the nutrients your body needs, you risk declining health. If you are not able to cope with the same bulk of food, choose foods with more concentrated nutrients.”

Protein is vitally important to support your immune system and more, so Ngaire suggests having a protein source, such as fish, meats, cheese, eggs, beans or lentils, at the centre of each meal and surrounding it with as many coloured foods as you can for their antioxidants and their anti‑inflammatory actions.

“Whether those colours come from olive oil, nuts, seeds, fruits or vegetables or edible flowers, it doesn’t matter so long as you get as many different colours as you can. And it’s best to aim to eat foods that are as close as possible to the way they came off the land or out of the water.”

Alcohol can affect your balance, have a strong effect on an empty stomach, and interact with your medicines.

Sometimes you may lose teeth or have new or loose dentures that make your mouth sore when you chew. You may have problems swallowing certain foods or drinks.

These problems may make you feel like not eating but it’s important to make sure you eat enough to maintain your health. If this affects you try seeing: ◆ your doctor or dentist to have a look at the problem with your mouth ◆ your doctor or dietitian if you aren’t able to eat meat or other foods due to your sore mouth or if you are losing weight ◆ a speech pathologist if you choke, cough or have discomfort during or after eating and drinking.

“Food fuels you – keep in mind you may need more of some foods than you did when younger, particularly foods which are rich in protein, vitamins and minerals.”

Ms Hobbins also emphasises that, despite popular belief, malnutrition is not a normal part of the ageing process.

“Malnutrition is not normal and can affect anyone,” she says. “Don’t dismiss the warning signs such as unintentional weight loss as being part of ‘old age’.”

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Mobility As we get older it can get more difficult to move around. Reduced mobility contributes to a range of other health problems and can affect your overall wellbeing. From a loss of independence to social isolation and not being able to do what you used to do, to stay healthy, happy and in your home longer, regular exercise is paramount!

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obility problems can include unsteadiness, trouble getting in and out of a chair or difficulty walking and all of these can lead to an increased risk of falls.

A number of symptoms or health conditions such as joint problems, pain, disease and muscle weakness can also create mobility challenges.

Sports and Exercise Physiotherapist, Matt Ransom says it all comes down to the simple principle of 'use it or lose it'.

“If you don't remain active you won't be able to maintain the physical capacity that you currently have which is enabling you to stay in the comfort of your own home.

Regular exercise has numerous benefits from physical to mental."

The most common mobility problem in older Australians is falling over.

Falls can result in broken bones, bruises and longer lasting effects like soreness, limited range of movement and the fear of it happening again. A really bad fall could mean an injury requiring a wheelchair or even death, so fall prevention is very important.

To keep mobile, staying active through regular exercise is important. At least 30 minutes of moderate physical activity a day is recommended, with a focus on aerobic and muscle strength.

It is worth checking with your doctor before increasing your activity. Some exercise can be accidental, like walking around the supermarket, mowing the lawn or dancing.

If you already have mobility difficulties there are low impact or light activities you can continue to do such as walking, yoga, pilates, stretching or swimming.

Regular stretching and body weight exercises help develop and maintain muscle strength, a key component of staying mobile. A range of stretching and exercise programs can be found on the internet or prescribed by your physiotherapist, who works to ensure you stay mobile.

"Physiotherapists are ideally situated to something like this as they have an understanding of your functional capacity,” Mr Ransom says.

“They’ll be able to assess your current mobility and function and prescribe an exercise program of gradual difficulty."

Improved mobility isn’t the only benefit of physical activity. Staying active through regular exercise helps reduce fractures by improving bone strength. Increases energy levels, helps you maintain a good weight, regulates blood pressure, prevents cancer, cardiovascular disease and diabetes, helps manage arthritis, reduces anxiety or depression, improves sleep and increases self‑esteem.

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HEALTH AND WELLBEING Exercise is also a great way to socialise. Joining a sporting club or social group like bowling, badminton, tennis, or a walking group means you’ll not only get your daily exercise in, but make friends and have fun while doing it. Your local council will have information on activities and exercise groups in your community.

You’ll also find classes or groups within your community which focus on fall prevention, maintaining your balance and flexibility and improving your muscle tone and strength.

"There are numerous community falls and balance classes that are created for older Australians to help improve muscle strength, balance and coordination,” Mr Ransom explains.

It’s important to keep moving and maintain regular exercise in order to ensure your mobility “These classes also have a social benefit."

If you need help getting around your house safely you may need some home modifications, like grab rails, however, it is important to only use this extra help when it’s truly needed.

"Relying on gait aids such as a walking frame, walking stick or mobility scooter before deemed necessary can have a negative effect on your mobility into the future,” Mr Ransom says.

“It is important to keep moving and maintain regular exercise in order to ensure your mobility.”

A range of modified sports and exercise programs and facilities are available to older Australians so you can enjoy staying active in a safe, low impact environment.

You will find these activities at local community centres, sporting clubs and senior clubs such as your local RSL or contact your local Council.

Top Fall Prevention Strategies Keep clear Trip hazards are one of the big causes of falls in the home. Try and have defined walkways that are kept clear of furniture and other obstacles like electrical cords. Rugs and mats can also slip and cause falls, so if possible you should consider removing them altogether.

If you’d rather keep your favourite rug around, you should make sure it sits flat to the ground, is secured so it doesn’t slip and contrasts against other surfaces around it.

Get the right advice Things like lighting and handrails can make a huge difference in making stairs and other high-risk areas safer, but it’s important to get things right. An occupational therapist can undertake a household assessment and provide expert advice on what you might need. Once you’ve worked out what you need, make sure the work is carried out by a licensed professional. After all, a handrail will only help you if it stays secured to the wall.

Mix and match Don’t be afraid to combine different falls prevention strategies together, it can make a big difference. For example, you could use a shower chair, a handrail, and a handheld shower hose all at once in the shower to make things safer.

However, it’s important you make sure to get the right advice before buying or using a chair or any other item.

Keep things organised Organisation is key. Make sure chairs and other household items are returned to their right spot after use. Objects like shoes and bags which are left on the floor can become trip hazards, so make sure they are packed away.

Use technology to keep in touch  If you or a loved one is at risk of a fall it’s vital they can alert others when they require assistance as soon as possible.  Emergency pendants can detect if someone has had a fall and alert emergency contacts. There are also pendants and mobile phones available that can be programmed with emergency contacts which will ring until somebody answers them. An occupational therapist can help with what device might help you best.

Keep the phone handy If you don’t want to wear a pendant or have your mobile phone on you at all times, make sure a phone is kept on a low table or similar, rather than mounted out of reach on the wall. That way in case of a fall you will still be able to get in contact with someone.

If there is a fall, call for help If you find someone who has had a fall it’s best not to try and lift them.

You should assess them without trying to move them and call 000 immediately. If there is a stable chair nearby you may wish to bring this closer so the person can pull themselves onto it if they are able.

Fall prevention tips supplied by Vision Australia

AgedCareGuide.com.au/home-care

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Dementia: symptoms and support

I

Cognitive decline is not a normal part of ageing. Memory lapses or changes in thinking and behaviour can have a number of possible causes, including stress, depression, pain, chronic illness or medications.

f you or a loved one are experiencing these kinds of difficulties, seeing a doctor is a good place to start, as the underlying cause may be treatable.

thinking, behaviour, and the ability to perform regular daily activities.

It’s important to remember memory change does not always signal dementia. As you age you may experience mild cognitive decline, involving problems with memory, language, thinking and judgements.

These changes shouldn’t impact your daily life significantly, however, major changes in memory are not normal at any age and should be taken seriously.

The early signs of dementia may include:

What is dementia?

Dementia can happen to anyone but is much more common in people over the age of 65. It’s important to remember that dementia is not a normal part of ageing.

Dementia is a general term to describe problems that involve progressive changes in memory,

There are more than 100 different types of dementia, the most common being Alzheimer’s.

◆ memory loss – particularly recent memories or experiences ◆ confusion with time or place ◆ changes in mood/personality ◆ difficulty with planning or problem solving

Changes in behaviour Dementia can lead to behavioural and psychological changes which may reduce the quality of life and contribute to carer stress.

The condition affects everyone differently and symptoms are unique to each individual and their circumstances.

Behavioural and psychological changes may include: ◆ Anxiety ◆ Depressed mood

◆ difficulty in completing familiar tasks.

◆ Hallucinations ◆ Apathy ◆ Restlessness ◆ Sleep disturbance ◆ Inappropriate toileting

03 6331 0311 | admintas@seniorhelpers.com.au

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HEALTH AND WELLBEING

◆ Wandering ◆ Physical/verbal aggression ◆ Social/ sexual disinhibition ◆ Eating difficulties ◆ Repeated calling out ◆ Repetitive questioning ◆ Hoarding ◆ Resistive to care It is important to take steps to support the person living with dementia and the people who care for them.

Where can I find help?

Finding dementia support is essential when dealing with a

diagnosis or caring for someone with dementia. Support groups and counselling will help talk through your feelings and emotions, as well as make friendships with people who have also shared a lived experience of dementia.

Dementia Australia is the country’s peak body for dementia offering advice, information and support.

They can point you in the direction of support groups for you or your carer in your local area. The National Dementia Hotline is a free and confidential service where you can chat through concerns, questions and feelings you have about yourself or a loved one. You can call the National Dementia Hotline on 1800 100 500 between 9am – 5pm on weekdays.

Mental Health Your mental health is a critical component of your overall health and wellbeing and enables you to stay in your home longer.

O

ne in five Australians will experience a mental health condition in their lives. If you are lonely or do not have a strong social network around you, you are more likely to develop mental health conditions, such as depression or anxiety. Symptoms of depression can be hard to detect in older people so it is important to seek advice from your doctor if you don’t feel ‘yourself’.

Your doctor may also suggest you see a psychologist, psychiatrist or counsellor to discuss how you are feeling. You often need a referral to see a mental health specialist, but a number of bulk bill clinics

offer consultations without one or a long wait.

There are helplines, support groups and health professionals who can listen to you and help you improve your mental health.

Managing challenging behaviours Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes of changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care.

use of medication, treatment plans and therapies. They work alongside yourself, your family and other specialists to help you understand and manage your symptoms.

Mental health nurses can be found in a variety of environments including within the community and in residential aged care homes.

They educate, provide counselling, offer advice and support, assist with medication and link you with other services and professionals.

Psychologists treat mental health by helping you understand how you are feeling, resolve your problems and make changes to improve your quality of life. They do this through observation and assessment. Psychologists do not require a referral and cannot prescribe medication.

Psychiatrists treat and diagnose mental health conditions with the AgedCareGuide.com.au/home-care

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Social workers can help you improve your mental wellbeing by making recommendations and promoting positive change.

Counsellors allow you to talk through how you are feeling, discuss possible solutions and causes of stress, anxiety or depression and organise a plan of action to manage your mental health.

To stay happy in your home longer, it is important to continue to do things you enjoy and stay in close contact with your friends and family. Groups

of older people in your community may meet on a regular basis for a cup of coffee and cake at a local cafe. Your local council can suggest social groups near you.

Staying active is also a key component to optimal mental health, so try and move as much as possible, whether that’s a light walk, pilates or yoga or age‑modified exercise.

You can also keep mentally active by playing board and card games,

crosswords or sudoku and reading books, magazines and newspapers.

Support groups are also a great way to prevent and recover from a mental health condition. These groups can help you overcome feelings of grief, boredom, loneliness or isolation while meeting new people, having fun and increasing your confidence. Support groups can meet over the phone, face‑to‑face or online. Mental health organisations can offer self-help, information and clinics or phone lines to contact for extra support.

Mental health hotlines If you need to speak to someone immediately you can call one of the following national mental health hotlines: beyondblue...................................................................................1300 224 636

MensLine Australia.............................................................. 1300 789 978

Carers Australia....................................................................... 1800 242 626

MindSpot Clinic......................................................................... 1800 614 434

headspace...................................................................................... 1800 650 890

Relationships Australia.................................................. 1300 364 277

Healthdirect Australia......................................................1800 022 222

SANE Australia........................................................................... 1800 187 263

Lifeline.................................................................................................................. 13 11 14

Suicide Call Back Service..............................................1300 659 467

Advocacy – supporting you if problems arise Your wellbeing should be at the centre of any support you receive at home.

You have a basic right to feel safe within your own home and if the home care support you receive makes you feel otherwise, you should speak up.

W

hilst most service providers will have your best interest at heart, sometimes you may not be entirely happy with the quality of service you receive, you may feel like you’re not being listened to or your thoughts or feelings are ignored.

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Many people don’t feel comfortable raising concerns or lodging a complaint, however, it is important to speak up early so the issue does not escalate and become worse.

This is where an aged care advocate can help.

Advocates play an important role in ensuring your needs are met and you are being heard. They can act on your behalf to ensure the problem is addressed and resolved.

An advocate can support you by helping you understand your rights

HEALTH AND WELLBEING

and responsibilities, listening to your concerns and discussing your options for addressing the concern. They can help prepare you if you decide to speak with the service provider directly, or speak on your behalf if you don’t feel comfortable doing so. Ultimately, advocates empower you with the information you need to help you advocate for yourself going forward.

Advocates often work in the areas of consumer rights, human rights, financial abuse, substitute decisionmaking and elder abuse.

Older Persons Advocacy Network (OPAN) Chief Executive Officer, Craig Gear, says advocates provide the opportunity to solve issues at an early stage.

“Many older people feel vulnerable and unsure whether speaking up about services would have a negative outcome, such as being patronised, called a complainer, lack of confidentiality or not being listened to or believed.”

“Advocacy assists older people to be seen as active and contributing

Case Study One Carlo receives a HCP which supports him to stay in his home. Carlo’s granddaughter contacted Older Persons Advocacy Network (OPAN) because she was concerned that her Italian speaking grandfather was not able to communicate with his service provider about being unhappy. Carlo was wanting to attend the Italian Club once a week and have the service provider drive him there. He was also concerned about some inconsistencies in the invoicing for his services. An advocate met with Carlo, his granddaughter and an interpreter and was able to learn what the issues were for Carlo and what needed to be

members of society, and to dispel ideas of ageism and being a burden on society after all they have contributed.”

You’ll find free, independent advocacy services in every State and Territory that are able to provide advice over the phone and community education for older Australians.

If you receive Government funded home care services you can access free advocacy services through the National Aged Care Advocacy Program. This is delivered through OPAN, a network of nine State and Territory organisations providing advocacy, information and education services across Australia.

You can contact the advocacy service in your State or Territory by calling 1800 700 600 or visit opan.com.au .

If you or your advocate have addressed your concerns with your home care provider but you are not happy with the outcome or the matter has not been resolved, you can contact the Aged Care Quality and Safety Commission to lodge a complaint.

addressed. The advocate supported Carlo to meet with his service provider and express his concerns. A review of the HCP was arranged and new services were put in place to accommodate his trips to the Italian Club. Carlo now feels more settled in his routines and knows he can contact OPAN to assist if more issues arise in the future.

Case Study Two Elizabeth lives alone in a high set house and has no family nearby. She has two friends who live in the same suburb.

Elizabeth recently had a heart attack and as a consequence was fitted with a pacemaker. When in hospital, Elizabeth

Advocacy assists older people to be seen as active and contributing members of society and dispel ideas of ageism The Aged Care Quality and Safety Commission looks after the quality and safety of all Australians receiving Government subsidised aged care services, including in home support.

The independent Commission can investigate your complaint and mediate with the service provider for a suitable solution.

Contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au/ making-complaint to find out more or to make a complaint.

spoke to hospital staff regarding her concerns on how she would cope when she returned to her home. Elizabeth informed them that she could not lift up one arm and felt that she would struggle with shopping and cooking whilst she recovered. Elizabeth said she had spoken to hospital staff several times and they told her they would get back to her but no one did. When she arrived home Elizabeth contacted OPAN to ask for some support in accessing home care. An advocate assisted Elizabeth to connect with My Aged Care about her needs.

This resulted in Elizabeth receiving a Commonwealth Home Support Programme (CHSP).

Case studies provided by OPAN AgedCareGuide.com.au/home-care

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Carer support There are over 2.5 million unpaid carers across Australia, however, the majority of people looking after a loved one often don’t consider themselves a carer. They simply feel the care they provide is part of being a husband, wife, son, daughter, grandchild or friend.

T

he caring role is a valuable and rewarding job but also a tough one that often involves balancing work, study or other commitments, family and friends while making sure your loved one is well looked after.

With more older Australians looking to stay at home longer more family and friends of older people are finding themselves in a carer role than ever before – but this doesn’t mean they are left to do it alone.

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Government.

Support groups and counselling services Being a carer can have a huge impact on your life and physical and

mental wellbeing – as well as being isolating at times. There are some great support options out there to assist you if, when and before the role of carer for an older person becomes too much.

Carer support groups Community-run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can often also be organised around caring for someone with a particular need, such as dementia and offer the support of other carers who are or have experienced situations similar to yours, offering support and advice along the way.

Carer support groups are completely confidential and can provide practical and emotional support and can also help you to: ◆ Discover new information ◆ Get along to education or training workshops ◆ Participate and get involved in activities ◆ Head along to relaxing outings Groups are free of charge and meet regularly in community spaces or at times at a member’s home.

Support lines There are also a number of support lines and websites to assist carers just like you in looking after older people.

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Some helpful support services include: ◆ Carer Gateway – 1800 422 737 – an online resource and helpline to connect you to local support services, give advice on a range of topics such as health and wellbeing, financial and legal considerations and connect you with other carers in a similar situation to yours. ◆ My Aged Care – 1800 200 422 – offers information about Government funded aged care services for older Australians and their carers ◆ National Continence Helpline – 1800 330 066 – for advice and support about caring for someone with incontinence including service providers, suppliers and funding schemes ◆ National Dementia Helpline – 1800 100 500 – provides information and support about dementia and support services in your area, as well as emotional support to help manage the impact of dementia ◆ Carers Australia – 1800 242 636 – offers support and advice for those looking to find balance between and managing caring and work. They also run support programs including short term counselling for carers with qualified counsellors ◆ Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

HEALTH AND WELLBEING

◆ Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling ◆ Commonwealth Respite and Carelink Centre – 1800 052 222 during business hours, or

1800 059 059 for emergency respite after hours, for information about respite and for help to find the respite that best meets your needs

To find out more about financial support for carers including the carer allowance, carer payment and carer supplement, contact the Department of Human Services on 13 27 17 or visit humanservices.gov.au

Palliative Care at Home Dealing with death and dying is rarely easy, but for a growing number of older Australians, a certain level of comfort is found in the ability to make the decision to die at home surrounded by the things and people that they love.

S

upporting these decisions are a number of allied health and palliative care services, who are dedicated to ensuring a comfortable, calm and high quality end of life for you or the person you are caring for.

Palliative care services are available to anyone with a life-limiting illness and often begins offering support as soon as it becomes apparent that a cure or recovery is no longer a possibility. Often made up of a number of allied health professionals, local or family GPs, specialists, community care services and specialised palliative care teams, those choosing to die in the comfort of their own home have a wide-ranging holistic and supportive network made available to them and those caring for them.

Over the course of your palliative care at home journey, the care you receive could vary – from a few hours a week, a few hours a day or even 24 hour care in some cases. Who is providing care can also vary throughout the care period, with family and friends often able to provide support in the beginning, with palliative and health professionals stepping in as your needs change.

Palliative care is divided into three subgroups: 1. Primary care – for people who only require services from their primary healthcare professional(s) 2. Intermediate care – advice is provided by specialist palliative care services but care is still given by health care professional(s)

3. Complex care – this group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care Usually, in the final stages of a terminal illness, things progress gradually and generally do not call for any special clinical treatment, hospitalisation or assistance from a doctor or specialist, but for many, there will still be a team of professionals providing care, support and assistance in the home.

Some of the support team who will be on hand and available to care for you or your loved one, develop a palliative care plan, as well as guide you through end of life at home and link you with other local AgedCareGuide.com.au/home-care

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HEALTH AND WELLBEING home support, health services and resources are: ◆ Palliative Care Nurses – through regular visits to the home, Palliative Care Nurses are able to assist in managing your symptoms, pain and also coordinate your clinical care needs with other support team members ◆ Home Care Service Providers – whether it is funded through the Government or by the person requiring care and their family, a number of home care services often provide support for Australians choosing to access palliative care at home. These services include care workers who assist with showering, dressing, bed baths, continence, right through to light housekeeping and laundry ◆ Your General Practitioner (GP) – Your GP can be there to assist you in understanding your diagnosis as well as liaise with medical staff and allied health professionals. Some GPs and family doctors will provide home visits, so it is important to check with your doctor if they are able to provide support in the home.

Engaging the equipment to keep you at home Equipment and home modifications can assist to access palliative care at home.

Ramps, handrails, raised toilet seats, bed tables, waterproof mattress protectors, hospital beds and more, all help to provide a home environment that is as practical and comfortable as possible, especially if your mobility declines and you need to spend longer periods of time in bed.

All of this equipment is easily available for hire or buy, with a range of Government funded programs also available to provide access to equipment for family caregivers.

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Occupational therapists, who may form part of your palliative care support team, are also able to provide access to equipment or modifications. They will also review and help prepare your home.

Common costs Your needs and the services you access to support your decision for palliative care at home all play a part in determining the costs you will be expected to pay.

The cost of palliative care varies so it is important to know what services are Government subsidised and what the cost is that you will need to prepare for, determining what is or isn’t affordable for you.

A growing number of older Australians are choosing to receive palliative care in the comfort of their own home Common costs to consider if you are choosing to access palliative care at home include: ◆ General Practitioners (GPs) – find out more about any fees that may exist, especially in relation to home visits as bulk billing is only available through some GPs ◆ Palliative care specialists – more often than not, these specialists and services are funded through Medicare and/or other Government funded programs.

It is important to note that some contributions or co-payments may still be required and to

check what may also be covered through your private health insurance if applicable. ◆ Equipment – as some home modifications or the temporary introduction of assistive equipment may be required for you to comfortably and safely access palliative care at home. This home support can be provided via a number of options – from hiring, buying to loaning – and may even be covered either partly or in full by a Government initiative or your local palliative care service ◆ Medications – you may be prescribed various medications to support you in having the best death possible and to keep you comfortable at all times.

Medications may be available at a reduced fee through the Pharmaceuticals Benefits Scheme (PBS), at subsidised cost on the Health Care Card, covered through your private health fund, or with financial hardship assistance through some palliative care programs ◆ Home Care Services – many of the home care services that are accessed in combination with palliative care at home, such as respite, personal care, home help and even transport, are Government funded programs or initiatives. Such as the Home Care Packages (HCP) program and the Commonwealth Home Support Programme (CHSP).

Not all people accessing palliative care at home will need the support of all the available services.

To read more about palliative care options, to find specialist palliative care services near you or to get in touch with the palliative care peak body in your State or Territory visit Palliative Care Australia on palliativecare.org.au

DIRECTORY

Directory Contents

Definition of terms.....................................................................................................92

South Australia.............................................................................................. 127 –133

Abbreviations....................................................................................................................92

Area map............................................................................................................................... 127 Useful phone numbers............................................................................................. 128 Home Care Services....................................................................................... 128 –132 Greater Adelaide Metropolitan....................................................... 128 –131 Regional South Australia........................................................................ 131–132 Health & Wellness Services................................................................................... 133

How to read........................................................................................................................94 Australian Capital Territory................................................................... 95 –98 Area map................................................................................................................................... 95 Useful phone numbers.................................................................................................97 Home Care Services........................................................................................................97 Health & Wellness Services.......................................................................................98 New South Wales............................................................................................95 –109 Area map........................................................................................................................ 95 –96 Useful phone numbers.................................................................................................98 Home Care Services...........................................................................................98 –106 Greater Sydney Metropolitan...............................................................98 –102 Regional New South Wales................................................................. 102 –106 Health & Wellness Services...................................................................... 106 –109

Queensland........................................................................................................ 110 –124 Area map............................................................................................................................... 110 Useful phone numbers............................................................................................. 111 Home Care Services........................................................................................ 111–121 Greater Brisbane Metropolitan........................................................ 111–116 Regional Queensland............................................................................... 116 –121 Health & Wellness Services...................................................................... 122 –124

Northern Territory..................................................................................... 125 –126 Area map............................................................................................................................... 125 Useful phone numbers............................................................................................. 126 Home Care Services.................................................................................................... 126 Health & Wellness Services................................................................................... 126

Tasmania............................................................................................................... 134 –137 Area map............................................................................................................................... 134 Useful phone numbers............................................................................................. 135 Home Care Services....................................................................................... 135 –137 Health & Wellness Services................................................................................... 137

Victoria..................................................................................................................... 138 –151 Area map.................................................................................................................. 138 –139 Useful phone numbers............................................................................................. 140 Home Care Services....................................................................................... 140 –150 Greater Melbourne Metropolitan................................................. 140 –146 Regional Victoria........................................................................................... 148 –150 Health & Wellness Services...................................................................... 150 –151

Western Australia....................................................................................... 152 –160 Area map............................................................................................................................... 152 Useful phone numbers............................................................................................. 153 Home Care Services....................................................................................... 153 –158 Greater Perth Metropolitan............................................................... 153 –156 Regional Western Australia................................................................. 156 –158 Health & Wellness Services...................................................................... 158 –160

A - Z index......................................................................................................................... 160

Aged Care Navigators Across Australia, we are trialling a number of programs to help you understand and navigate Aged Care Services.

To find out more, go to: opan.com.au/navigate/ and chat online with a navigator.

AgedCareGuide.com.au/home-care

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Definition of terms Aged Care Assessment Team/Service (ACAT/S) – Assess and approve older people for Australian Government subsidised aged care services.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.

CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers.

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative.

Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services.

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis.

Day Therapy Centre (DTC) – Allied health/ therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting.

(CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre.

Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

Abbreviations AC........................................................................................... Aged Care

Dis............................................................................................. Disability

LGA.......................................................... Local Government Area LGBTIQ..................................................... Lesbian, Gay, Bisexual, Transgender, Intersex, Questioning

ACAT/S......................Aged Care Assessment Team/Service

Dist.................................................................................................District

ACS................................................................... Aged Care Service(s)

DTC................................................................... Day Therapy Centre

ATSI....................................... Aboriginal, Torres Strait Islander

DVA......................................... Department of Veterans’ Affairs

Mem........................................................................................ Memorial

Aust............................................................................................ Australia

Estn.............................................................................................. Eastern

Metro.............................................................................. Metropolitan

CALD.............................. Culturally and Linguistically Diverse

Fac.................................................................................................. Facility

Mt....................................................................................................Mount

CBC..................................................................... Centre Based Care

HC......................................................................................... Home Care

NESB................................ Non English Speaking Background

CC.............................................................................Community Care

HCP............................................................. Home Care Package(s)

Nthn.........................................................................................Northern

CDC........................................................Consumer Directed Care

HCP 1............................................. Home Care Package Level 1

OBC.................................................................. Outside Back Cover

CHSP.......................................................... Commonwealth Home Support Program

HCP 2............................................. Home Care Package Level 2

Prog...................................................................................... Program(s)

HCP 3............................................. Home Care Package Level 3

Pt........................................................................................................... Port

Cnr.................................................................................................Corner

HCP 4............................................. Home Care Package Level 4

RAS................................................Regional Assessment Service

Com’ty............................................................................... Community

HL ................................................................................... Healthy Living

SBRT................................. Severe Behaviour Response Team

CS................................................................... Community Service(s)

Hosp........................................................................................... Hospital

Serv.......................................................................................... Service(s)

Ct........................................................................................................ Court

HS............................................................................. Health Service(s)

Sthn......................................................................................... Southern

Ctr................................................................................................... Centre

HSS........................................................ Home Support Service(s)

STRC..................Short-Term Restorative Care Programme Supp..................................................................................... Supported

D......................................................................................................Divider

IBC..........................................................................Inside Back Cover

DBMAS.......................................................... Dementia Behaviour Management Advisory Service

IFC......................................................................... Inside Front Cover

TCP......................................................... Transition Care Program

ILU.......................................................Independent Living Unit(s)

VHC................................................................ Veterans’ Home Care

Dem........................................................................................ Dementia

IT................................................................ Information Technology

Wstn.......................................................................................... Western

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Which one are YOU? I know the type of care I want and what to look for

I th i kno nk I w th type of c e I ne are e d have b n’t r ut e ally expl all o ored ptio ns

I kno don’t I’m w wh a for looki t ng o whe r even re star to t

Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au

DIRECTORY

How to read the directory tables The directory section of the DPS Guide to Home Care is broken up into State and Territory sections. Refer to the directory index on page 91 for detailed page numbers for each section.

PHONE (00)

Facility Name 1

1800 123 456

Facility Name 2

1300 123 456

Facility Name 3

1234 5678

Hom

e Ca

re P a

Home Care Services

cka ge l Priv eve ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti c pite al Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

You’ll find an area map and useful phone numbers at the start of each section, followed by a Home Care Services table and a Health & Wellness Services table.

1 –4 • • • • • • • • • • • • • 24 • • • • • • • • • • • • 1 –4 • • • • • • • • • • • •

DPS Advert Web Notes Page ID 00000 DVA, VHC g 00000 00000

The Home Care Services table gives an overview of providers choosing to promote their services with DPS and the regions they deliver those services in. See the map at the start of the section for the boundaries of each service region.

Listed in alphabetical order, the table displays contact details for each provider and the types of services they offer.

The number(s) in the ‘Home Care Packages level’ column indicates the level of care this organisation can provide if you have been allocated a Home Care Package (HCP). 1–4 means the full range of HCP levels are supported.

There is an indication whether the provider delivers privately funded services or subsidised services under the Commonwealth Home Support Programme (CHSP) as well as the types of services they can provide.

Health & Wellness Services

SUBURB

PHONE (00)

Facility Name 1

Suburb 1 1800 000 000

Facility Name 2

Suburb 2 1300 000 000

Facility Name 3

Suburb 3 0000 0000

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple ort Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap Phy tiona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

•••••••• •••••

DPS Web Notes Advert Page ID 00000 00000

•

10 00000

The Health & Wellness Services table is an A - Z list of organisations that facilitate support in a Centre Based Care and/or Day Therapy Centre setting, and the specific types of services available at the location for each.

If a service provider has an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert page’.

The ‘DPS Web ID’ number can be used as a unique identifier to find out more information about the provider on AgedCareGuide.com.au/home-care. You can enter the ID number into the search bar on the top right hand side of the website to view the full profile and range of services of the provider.

Visit AgedCareGuide.com.au/home-care for a complete list of services available near you.

94

DPS GUIDE TO HOME CARE 2019/20

ACT & NEW SOUTH WALES – AREA MAP These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MID WESTERN

S MU

SINGLETON

ORANGE

FORBES CARRATHOOL

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

LOCKHART

MURRAY RIVER

WOLLONDILLY WOLLONGONG

UPPER LACHLAN

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE

BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

BLUE MOUNTAINS

HILLTOPS

COOTAMUNDRAGUNDAGAI EDWARD RIVER

LAKE MACQUARIE

CENTRAL COAST

OBERON

WEDDIN

TEMORA

NEWCASTLE

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK CABONNE

HAY

DUNGOG

PARKES

LACHLAN

GRIFFITH

WE

MID COAST

OK RO LLB

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

WENTWORTH

ACT

CENTRAL DARLING

Northern NSW Southern NSW South Western NSW Western NSW

BROKEN HILL

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

UNINCORPORATED NSW

Greater Sydney Metropolitan

Regional New South Wales

Australian Capital Territory

BALRANALD

AgedCareGuide.com.au/home-care

95

NEW SOUTH WALES – AREA MAP

Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WOOLLAHRA

WAVERLEY

BAYSIDE GEORGES RIVER

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

RANDWICK

Greater Sydney Metropolitan

96

DPS GUIDE TO HOME CARE 2019/20

AUSTRALIAN CAPITAL TERRITORY

ACT useful phone numbers Organisation

Phone

Organisation

Phone

Access Canberra (Fair Trading)

02 6207 3000

Medicare

Aged Care Quality & Safety Commission

1800 951 822

My Aged Care

1800 200 422

Carer Gateway

1800 422 737

National Continence Helpline

1800 330 066

Carers ACT

02 6296 9900

National Dementia Helpline

1800 100 500

Older Persons Advocacy Network (OPAN)

1800 700 600 02 6282 3777

Centrelink - Older Australians Line

132 300

132 011

Commonwealth Respite and Carelink Centre

1800 052 222

Seniors Card ACT

COTA ACT

02 6282 3777

Seniors Health Card

Department of Veterans' Affairs

1800 555 254

The Public Trustee and Guardian ACT

Disability, Aged and Carer Advocacy Service ACT

02 6242 5060

Translating and Interpreting Service

Legal Aid ACT Helpline

1300 654 314

02 6207 9800

cka ge l Priv eve ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti c pite al Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

131 450

PHONE (02)

BaptistCare Home Services ACT

1300 275 227

Calvary Community Care

1300 660 022

Candice Care

1800 226 342

Community Services #1 COTA Home Maintenance Service Goodwin Home Care

6126 4700 1300 658 842 6175 5650

HenderCare

1300 764 433

Home Support Services integratedliving Australia ACT

1800 854 300 1300 782 896

IRT Home Care ACT

13 44 78

Just Better Care Canberra

6280 4070

KinCare Mercy Health Home Care Services Canberra

1300 110 254 6256 9600

PAC ACT Home Care Services

1800 722 679

RFBI Care at Home ACT

1300 848 076

RSL LifeCare at Home ACT, Queanbeyan & Yass

1300 853 146

St Basil’s In Home Care

9784 3280

Uniting Domestic Assistance ACT/Sthn Tablelands

1800 486 484

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

Uniting Home Care ACT/Southern Tablelands

1800 486 484

Uniting Veterans Home Care ACT/Sthn Tablelands

1800 486 484

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Hom

e Ca

re P a

Australian Capital Territory Home Care Services

132 300

• • • • • 1 –4 • 1 –4 • 1 –4 • 1 –4 24 1 –4 1 –4

• • • • • • • • • • •

• • • • • – • 1 4 – • 1 4 – • 1 4 – • • • 1 4 1 –4 • • •

• • • • • • • • • 1 –4 1 –4 • • • 1 –4 • • • 1 –4 • • • • • 1 –4 •

• • • • • • • • • • • • • •

• • • •

• • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

DPS Advert Web Notes Page ID 17218 DVA, VHC g 18538

• • • • g CALD

38289 38640 37738

• • • • • • • • DVA, VHC • • • • • • • 51 • • • • • • • • TCP • • • g DVA, VHC • • • • • • • TCP • • • • • • • g Greek

17221 21955 21871 21311 17223 38476 14096 19323 21942 21382 20192 21537

10 21296

• • • • • • • • • • • • • • • • • •

10 21295 10 17222 10 21294

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

97

AUSTRALIAN CAPITAL TERRITORY

Australian Capital Territory Health & Wellness Services

SUBURB

BaptistCare Social Club Red Hill

Red Hill 1300 275 227

PHONE (02)

Burrangiri Aged Care Respite Centre

Rivett 6288 1488

Goodwin Crace Day Club

Crace 6175 5057

Goodwin Monash Health & Wellness Centre

Monash 6175 5192

PAC Theodora's Place Day Respite Centre

Hughes 6283 4999

Uniting Healthy Living for Seniors Crookwell

Crookwell 1800 486 484

Uniting Healthy Living for Seniors Curtin

Curtin 1800 486 484

Uniting Healthy Living for Seniors Gordon

Gordon 1800 486 484

Uniting Seniors Gym Canberra

Gordon 1800 486 484

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

DPS Web Notes Advert Page ID 21250

•••••••• ••••• ••• •• ••• ••• ••• ••• • • •• • • •• • • ••

12869 21255

•••••

12860 12852 10 21685 10 21248 10 21681 10 38471

•

NEW SOUTH WALES

NSW useful phone numbers Organisation

Phone

Organisation

Phone

Aged Care Quality & Safety Commission

1800 951 822

National Continence Helpline

1800 330 066

Carer Gateway

1800 422 737

National Dementia Helpline

1800 100 500

Carers NSW

02 9280 4744

NSW Fair Trading

Centrelink - Older Australians Line

132 300

133 220

NSW Trustee and Guardian

1300 364 103

Commonwealth Respite and Carelink Centre

1800 052 222

Older Persons Advocacy Network (OPAN)

1800 700 600

COTA NSW

02 9286 3860

Retirement Village Resident's Association (RVRA)

1300 787 213

Department of Veterans' Affairs

1800 555 254

Seniors Health Card

132 300

Law Access NSW

1300 888 529

Service NSW

137 788

Translating and Interpreting Service

131 450

Medicare

132 011

  3Bridges Community Home Care Packages   Anglican Care Home Care Central Coast Region  Anglicare At Home Southern Region  Anglicare At Home Sydney Metropolitan Region  ANHF Home Care Services  Ashfield Baptist Homes  Unity HC Serv Sth West Sydney Region  Australian Unity HC Service Central Coast Region  Australian Australian Unity HC Service Estn Sydney Region   Australian Unity HC Service Harbour North Region  Australian Unity HC Service Inner Sth West Region   Note: 1. Chinese, Vietnamese 365 Care

98

re P a e Ca

Greater Sydney Metropolitan Home Care Services

ck a ge l Priv eve ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

1800 200 422

DPS GUIDE TO HOME CARE 2019/20

PHONE (02)

1300 365 248 1300 327 434 4393 8550 1300 111 278 1300 111 278 9784 0840 9797 3600 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170

Hom

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

My Aged Care

1 –4 • • • • • • • • • • • • • • • 1 –4 – • • • • • • • 1 4 – 1 4 • • • • • • • • • 1 –4 • • • • • • • • • 1 –4 • • 1 –4 • • • • • • • 1 –4 • • • • • • • 1 –4 • • • • • • • 1 –4 • • • • • • • 1 –4 – • • • • • • • 1 4

See Definition of Terms and Abbreviations on page 92

• • • • •

• • • • • • • • • • • • • • • • • • •

• • • • • •

DPS Advert Web Notes Page ID 21850 20764 19235 48-48D 13230 48-48D 14097

g Note 1

• • • • •

19304 13054 19841 22236 21341 22240 22234

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover







Greater Sydney Metropolitan Home Care Services PHONE (02)

Australian Unity HC Service Inner West Region

1300 160 170

Australian Unity HC Service Nthn Sydney Region

1300 160 170

Australian Unity HC Service Sutherland Region

1300 160 170

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti c pite al Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

NEW SOUTH WALES

1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4

• • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 19850

• • • • g ATSI • • g ATSI • • g ATSI • • g ATSI • • g ATSI • Note 1 • • VHC • DVA, VHC • 49 • • g CALD, LGBTIQ • g CALD, LGBTIQ • • • g Note 2 28 • g CALD OBC • (NSW44,& ACT) OBC • (NSW44,& ACT) • Note 3 OBC • g (NSW44,& ACT)

22239 22228

18896 Unity HC Service Warrambucca Region 1300 797 606   Australian 22233 Unity HC Service Western Sydney Region 1300 160 170  Australian 21063 Unity HC Service Alleena Region 1300 797 606   Australian 22220 Unity HC Service Calare Region 1300 160 170  Australian 20987 Unity HC Service Daramulen Region 1300 797 606  Australian 22235 Unity HC Service Macquarie Region 1300 160 170  Australian 22227 Unity HC Service Ngangana Region 1300 797 606  Australian 21342 Australian Unity HC Service St George Region 1300 160 170  13938 Australian Unity HC Service Wangary Region 1300 797 606 •   Baldwin Living HomeServe 22073  Bankstown City Aged Care Georges River H/Serv 180087179110199989 21057 •   Bankstown City Aged Care Home Based Care 8717 0199 – • • • 14095 • • 1 4 • • •   BaptistCare Home Services NSW 13893 1300 275 227 1 –4 • • • • • •  Beauty Point Retirement Resort 21819 8708 4700 1 –4 • • •   Best Practice Nursing 38440 1300 687 733 •  Bolton Clarke Central Coast At Home Support 1300 665 444 – • • 21320 • • 1 4  Bolton Clarke Sydney At Home Support 19825 1300 665 444 1 –4 • •  Calvary Community Care Sydney 18129 1300 660 022 24 • • • • • • •  Candice Care 38289 1800 226 342 1 –4 • • • • • •  Care Connect 17997 1800 370 575 1 –4 • • • • • • •  Carrington Community Care 13135 1300 590 590 1 –4 • • • • •  Catholic Healthcare Home Care Services 18949 1800 225 474 1 –4 • • •  Nepean & Blue Mountains 18953 • • •  Catholic Healthcare Home Care Services Central Coast 1800 225 474 1 –4 13779 • • •  Catholic Healthcare Home Care Services Central West 1800 225 474 1 –4 13778 • • • •   Catholic Healthcare Home Care Services Sydney 1800 225 474 1 –4 37738 Home Maintenance Service 1300 658 842 • •  COTA 21506 at Home 9458 9950 • • • • • • • • • • • •  Cranbrook 22261 Home Care Services 1300 787 581 1 –4 • • • • • • • • • •  FiveGroupGoodHomeFriends 38424 Home Care Services 1300 015 406 1 –4 • • • • • • • • • • •  GWC Com’ty ServAustralia Inner West, Nth & SE Sydney 9516 2188 1 –4 • • • • • • • • • • g Greek 18 14145  GWC Community Services South Western Sydney 9516 2188 1 –4 • • • • • • • • • • g Greek 18 21213   GWC Community Services Western Sydney 9516 2188 1 –4 • • • • • • • • • • g Greek 18 18271  HCA Home 22391 1300 422 111 1 –4 • • • • • • • • • • • •  Help at Home by Montefiore 20057 1800 251 537 1 –4 • • • • • • • • • • • • g Note 4   HenderCare 1300 764 433 1 –4 • • • • • • • • • • • • DVA, VHC 21955  Hills Nursing 19902   Home Care Assistance Sydney City & East 130091581313880393 1 ––4 • • • • • • • • • • • • 38497 1 4 • • • • • • • • • • • • Note: 1.  Packages for clients in Baldwin Living retirement villages only 3. Arabic, Russian; Pages 44, OBC (NSW & ACT) 2. ATSI, CALD & LGBTIQ D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

4. Hungarian, Italian, Polish, Russian See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

99

Greater Sydney Metropolitan Home Care Services PHONE (02)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

NEW SOUTH WALES

 integratedliving Australia New South Wales 1300 782 896 1 ––4 1 4   IRT Home Care South East Sydney 13 44 78 1 –4  IRT Home Care South West Sydney 13 44 78 1 –4  Just Better Care Bankstown 9648 0899 1 –4  Care Blue Mountains 4579 7137 1 –4  JustJust Better Care Central Coast 4331 0200 1 –4  Just Better Care Eastern Suburbs 9669 1965 1 –4   Just Better Care Hawkesbury Nepean 4579 7137 1 –4  Just Better Care Hills to Hornsby 9484 8788 1 –4  Just Better Better Care Inner West 9669 1965 1 –4  Care Macarthur/Central West 4626 1287 1 –4  JustJust Better Care Northern Beaches/Mosman 9934 9999 1 –4  Just Better Care Northern Suburbs 9958 1500 1 –4  Just Better Care Ryde/Parramatta 9648 0899 1 –4   Just Better Care St George 9669 1965 1 –4  Just Better 9669 1965 1 –4  KinCareBetter Care Sutherland 1300 110 254 1 –4  Mable 1300 736 573  Macquarie Lodge Aged Care Centre 9556 6900 1 –4  Meditech Home Care Packages 9764 4488 1 –4  Multicultural Care Home Care Packages 9718 6199 1 –4   Nurses2u Home Care Services 1300 551 338 1 –4  NurseWatch Home Care Services 9331 3344  Oxley Home Care 9986 2266 1 –4  PAC Eastern Suburbs Home Care Services 1800 722 679 1 –4   PAC Inner West Home Care Services 1800 722 679 1 –4  Sydney Home Care Services 1800 722 679 1 –4  PACPrestigeNorthern Care Packages 1300 103 010 1 –4  ResidentialInhome Gardens Home Care Services 8887 5555  RFBI Care at Home Central Coast 1300 848 076 1 –4  RSL LifeCare at Home Sydney 8978 4219 1 –4   Simply Helping Sydney West 03 5381 0990  Cross Care Home Services 1800 870 427 1 –4  Southern s In Home Care 9784 3280 1 –4  StSt Basil’ Village Home Care 8822 9907 1 –4  St Hedwig s Home Care 9356 0305 1 –4  St Luke’ Simeon Home Care Service 8645 4010 1 –4   St Vincent’ Serv Com’ty Living Sydney 1800 778 767   St Vincent’ss Care Care Services Com’ty Living NSW 1800 778 767 1 –4  Note: 1. CALD, German 2. CALD, Eastern European, Macedonian, NESB, Russian, Slavic, Ukrainian Home Support Services

1800 854 300

100

DPS GUIDE TO HOME CARE 2019/20

• • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 21871 13980 51 13907 51 13727

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

See Definition of Terms and Abbreviations on page 92

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • TCP • • • DVA, VHC 52 • g CALD, NESB • • • g CALD 7 • • • • 13 • TCP • • • IFC, 101 • • g Greek • g Note 1 • • g Note 2 • •

18582 38486 18775 38453 18584 18585 38452 18586 19813 38490 18588 38451 18589 18253 22109 13803 38305 13895 20710 22278 19151 21941 20508 20511 20261 21066 21393 19853 38805 21527 21537 21048 14087 22026 21965 22000

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Home Care from a Trusted Provider For nearly 50 years, Southern Cross Care (NSW & ACT) has provided aged care services to thousands of older Australians. By offering you flexible, personalised support, we can help you to remain independent in the comfort of your own home and continue to be part of your local community.

As a not-for-profit organisation, we put savings back into providing services for our customers. We’re able to eliminate basic daily fees and minimise administrative costs to ensure that you have more funds available for services and purchases that you directly benefit from.

We provide a flexible, personalised service that can meet your needs quickly and easily and ensure you get the most out of your funding package.

Southern Cross Care gives you:

Warm, caring service advisors Friendly, qualified, police-checked staff Great value Wide range of services to choose from 89% client satisfaction rating

Call us now on 1800 870 450 for a FREE, confidential, no-obligation consultation.

Greater Sydney Metropolitan Home Care Services PHONE (02)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

NEW SOUTH WALES

DPS Advert Web Notes Page ID g CALD, VHC 54 38518 38376

• • •  The Salvation Army Community Care (NSW) 1300 111 227 1 ––4 • • 1 4 • • • • • • • • • • • • •  Thomas Holt Home Care 9545 4799 1 –4 • • • • • • • • • • • Note 1  Uniting Domestic Assistance Nepean 486 484 • •  Uniting Domestic Assistance Western Sydney 1800 1800 486 484 • •  Uniting Healthy Living for Seniors Nepean 1800 486 484 • • •  Uniting Healthy Living for Seniors Northern Sydney 1800 486 484 • • •  Uniting Healthy Living for Seniors Sydney Metro 1800 486 484 • • •   Uniting Home Care Central Coast 1800 486 484 1 –4 • • • • • • • • • •  Uniting Home Care Inner West Sydney 1800 486 484 1 –4 • • • • • • • • • • •  Uniting Home Care Nepean 1800 486 484 1 –4 • • • • • • • • • •  Uniting Home Care Northern Sydney 1800 486 484 1 –4 • • • • • • • • • •  Uniting Home Care South West Sydney 1800 486 484 1 –4 • • • • • • • • • • g Note 2   Uniting Home Care Sydney Metro 1800 486 484 1 –4 • • • • • • • • • •   Uniting Home Care Western Sydney 1800 486 484 1 –4 • • • • • • • • • • g Note 3  Uniting Veterans Home Care Central Coast 1800 486 484 • • •  Uniting Veterans Home Care Nepean 486 484 • • • •  Uniting Veterans Home Care Northern Sydney 1800 486 484 • • • •  Uniting Veterans Home Care Western Sydney 1800 1800 486 484 • • • •  Wendy’s Home Care 4587 5999 1 –4 • • • • • • • • • • •  Wesley Mission H/Carer Support Serv Central Coast 4352 3880 –  Wesley Mission H/Carer Supp Serv Inner W Sydney 9641 7088 1 –4 • • • • • • • • • • •   Wesley Mission H/Carer Support Serv Nepean 8887 4966 1 –4 • • • • • • • • • • •  Wesley Mission H/Carer Support Serv North Sydney 9907 1481 1 –4 • • • • • • • • • Italian   Wesley Mission H/Carer Support Serv SE Sydney 8522 2200 1 –4 • • • • • • • • • • g • • • •   Wesley Mission H/Carer Supp Serv W & SW Sydney 8887 4977 1 –4 • • • • • • • • • 1 4   Whiddon Easton Park 1300 738 388 1 –4 • • • • • • • • • •  Whiddon Kelso 1300 738 388 1 –4 • • • • • • • • • •  Note: 1. Includes meal delivery service 2. Chinese, Filipino, Vietnamese 3. Filipino, Korean, Sri Lankin, Tamil, Turkish

e Ca

PHONE (02)

Anglican Care Home Care Hunter Region

4958 0088

Anglican Care Home Care Manning Region

6592 8220

Anglicare At Home Southern Region

1300 111 278

Australian Unity HC Serv Far Nth Coast NSW Reg

1300 160 170

Australian Unity HC Serv Far Sth Coast Bega Reg

1300 160 170

Australian Unity HC Serv Far Sth Coast Cooma Reg

1300 160 170

Australian Unity HC Serv Far Sth Coast Moruya Reg

1300 160 170

102

re P a

Regional New South Wales Home Care Services

DPS GUIDE TO HOME CARE 2019/20

20547 10 21304 10 18535 10 14141 10 19879 10 21285 10 18229 10 14085 10 18244 10 14176 10 21338 10 14116 10 13972 10 20521 10 21303 10 20202 10 21297 15 19272 22170 13931 21318 13927 14151 13986 14205 14228

cka ge l Priv eve ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

n n n n n n n

8883 3207

Hom

Northern NSW Southern NSW South Western NSW Western NSW

Start Nursing Services

• • • • 1 –4 • • • • 1 –4 1 –4 • • • • • • • • • • 1 –4 – • • • • 1 4 • • • • 1 –4 • • • • 1 –4

See Definition of Terms and Abbreviations on page 92

• • • • • • •

• • • • • • •

DPS Advert Web Notes Page ID 13820

• • • • • • • • • • • • • • • g CALD 48-48D • • • • • • • • • • • • • • • •

13297 13230 22218 22229 22230 22231

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional New South Wales Home Care Services PHONE (02)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti c pite al Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Northern NSW Southern NSW South Western NSW Western NSW

NEW SOUTH WALES

DPS Advert Web Notes Page ID 22215

• • • • • • • • • • n Australian Unity HC Serv Southern Highlands Reg 1300 160 170 1 –4 22225 – • • • • • • • • • • n Australian Unity HC Serv Sthn New England Reg 1300 160 170 1 4 22216 • • • • • • • • • • n Australian Unity HC Serv Upper Mid Nth Cst NSW Reg 1300 160 170 1 –4 22217 • • • • • • • • • • 1 –4 n Australian Unity HC Service Bundjalung Reg 13785 1300 797 606 1 –4 • • • • • • • • • • g ATSI n Australian Unity HC Service Far West NSW Reg 22223 1300 160 170 1 –4 • • • • • • • • • • n Australian Unity HC Service Hunter Valley Reg 19849 160 170 1 –4 • • • • • • • • • • g ATSI n Australian Unity HC Service Illawarra North Reg 1300 21340 160 170 1 –4 • • • • • • • • • • n Australian Unity HC Service Illawarra South Reg 1300 22232 160 170 1 –4 • • • • • • • • • • n Australian Unity HC Service Lake Macquarie Reg 1300 22238 160 170 1 –4 • • • • • • • • • • n Australian Unity HC Service North Coast NSW Reg 1300 19287 160 170 1 –4 • • • • • • • • • • g ATSI n Australian Unity HC Service Nthn New England Reg 1300 19851 1300 160 170 1 –4 • • • • • • • • • • n Australian Unity HC Service Thulgan-gar Reg 14066 797 606 1 –4 • • • • • • • • • • g ATSI n Australian Unity HC Service Western Plains Reg 1300 13983 160 170 1 –4 • • • • • • • • • • n Australian Unity Home Care Service Calare Reg 1300 22220 1300 160 170 • • • • • • • • • • 1 –4 n Australian Unity Home Care Service Farrer Reg 22221 160 170 1 –4 • • • • • • • • • • n Australian Unity Home Care Service Lachlan Reg 1300 22226 160 170 1 –4 • • • • • • • • • • nn Australian Unity Home Care Service Newcastle Reg 1300 22237 160 170 1 –4 • • • • • • • • • • n Australian Unity Home Care Service Ngangana Reg 1300 22227 1300 797 606 1 –4 • • • • • • • • • • g ATSI n Australian Unity Home Care Service Sturt Reg 22222 1300 160 170 • • • • • • • • • • 1 –4 n Australian Unity Home Care Service Weja Reg 13976 797 606 1 –4 • • • • • • • • • • g ATSI n Australian Unity Home Care Service Wiradjuri Reg 1300 13946 1300 797 606 1 –4 • • • • • • • • • • g ATSI n Awabakal Aged Care 13730 4907 8555 1 –4 • • • • • • • • • • • • • g ATSI n BaptistCare Home Services NSW 13893 1300 275 227 1 –4 • • • • • • • • • • • • • DVA, VHC nnnn Bethany Aged Care Centre 13264 6583 7600 • • • • • • • • • • n Bolton Clarke Far Nth Coast (NSW) At Home Supp 1300 775 227 1 –4 • • • • • • • • g CALD, LGBTIQ 21323 1 –4 n Bolton Clarke Gold Coast & Tweed Heads 18364 1300 775 227 1 –4 • • • • • • • • • • • • • n At Home Support 18365 Clarke Hunter At Home Support 1300 775 227 1 –4 n Bolton Bolton Clarke Illawarra At Home Support 1300 665 444 • • • • • • • • g CALD, LGBTIQ 21321 n Bolton Clarke Port Macquarie At Home Support 1300 665 444 1 –4 • • • • • • • • • g CALD, LGBTIQ 21322 1 –4 n Calvary Community Care Hunter 13731 1300 660 022 24 • • • • • • • • • • • • n Calvary Community Care Manning Taree 13996 1300 660 022 24 • • • • • • • • • • • • n Candice Care 38289 1800 226 342 1 –4 • • • • • • • • • • • • nnnn Care Connect 17997 1800 370 575 Note 1

28 1 –4 • • • • • • • • • • • • • g nn Catholic Healthcare Home Care Services OBC 18572 1800 225 474 1 –4 • • • • • • • • • (NSW44,& ACT) Riverina Murray n Catholic Healthcare Home Care Services OBC 13779 1800 225 474 1 –4 • • • • • • • • • (NSW44,& ACT) West n Central Healthcare Home Care Services OBC 13777 1800 225 474 124 • • • • • • • • • (NSW44,& ACT) Mid Nth Coast n Catholic OBC 19855 • • • • • • • • • (NSW44,& ACT) n Catholic Healthcare Home Care Services Hunter 1800 225 474 1 –4 OBC 13781 • • • • • • • • • (NSW44,& ACT) n Catholic Healthcare Home Care Services Orana 1800 225 474 1 –4 17437 Churches of Christ Care Com’ty Care South Coast 07 5539 7600 1 –4 • • • • • • • • • • • • Note 2 nNote: 1. ATSI, CALD & LGBTIQ 2. Packages cover Gold Coast and Tweed areas, VHC - 1300 550 450 Australian Unity HC Serv Lwr Mid Nth Cst NSW Reg

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

1300 160 170

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

103

Regional New South Wales Home Care Services PHONE (02)

nnn Dungog & District Neighbourcare n Empowered Living Support Services n Finley Regional Care n Five Good Friends Home Care Services nn Goodwin Home Care n Community Services Hunter n GWC Community Services Illawarra n GWC Home nn HCA nnnn HenderCare Support Services nnnn Home Australia New South Wales nnnn integratedliving Care Far South Coast n IRTIRT Home Care Illawarra n IRT Home Home Coast n Just BetterCareCareSouth Riverina n Just Better Care Hume/Southern Highlands n Just Better Care Illawarra/Southern North Coast n Just Better Care MidMurrumbidgee nn Just Better Care Newcastle HunterLachlan/Sth West n Just Better Care Northern Rivers NSW n Just Better Care South Coast n KinCare nnnn Life Without Barriers Far North Coast NSW n Life Without Barriers New England n Life Without Barriers Southern NSW n Mercy Health Home Care Services Albury n Mercy Health Home Care Services Young n Midjum Cottage n Nurses2u Home Care Services n Home Care Services n PACPAC Hunter Home Care Services n PAC Illawarra England Home Care Services n RFBINewBenhome Village n RFBI Care at HomeMasonic ACT n Care at Home Lower Hunter n RFBI Care at Home Mid North Coast n RFBI Care at Home New England n RFBI RFBI Care at Home Orana n RSL LifeCare ACT, Queanbeyan & Yass n RSL LifeCare atat Home Central Coast (NSW) n RSL LifeCare at Home Home Central West (NSW) n COTA Home Maintenance Service

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Northern NSW Southern NSW South Western NSW Western NSW

NEW SOUTH WALES

1300 658 842 4992 3348 4044 2130 03 5883 9600 1300 787 581 6175 5650 9516 2188 9516 2188 1300 422 111 1300 764 433 1800 854 300 1300 782 896 13 44 78 13 44 78 13 44 78 03 5873 2034 4298 4666 6590 1060 6931 1020 4943 8554 5632 1900 9934 9912 1300 110 254 6625 8600 6767 3300 4472 9980 6024 9508 6384 1010 4221 0300 1300 551 338 1800 722 679 1800 722 679 1800 722 679 1800 181 959 1300 848 076 1300 848 076 1300 848 076 1300 848 076 1300 848 076 1300 853 146 1300 853 146 1300 853 146

1 –4 12 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 2 1 –4 1 –4 1 –4 1 –4 2 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • • •

DPS Advert Web Notes Page ID 37738

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • •

• • • • • • g Greek • g Greek • • DVA, VHC • •

13929 18862 13265 22261 17221 18 21215 18 18272 22391 21955 21871 13980 51 38469

•

•

•

51 13968 51 13786

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • TCP • g ATSI, LGBTIQ • g NESB • VHC • DVA, VHC • Note 1

20453 38489 38485 38498 18590 38438 21258 18253 20765 20766 22280 19324 14086 13910

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

• • • • • • • • • • • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • •

• • • •

20710 20509 21071 20510 13529

• • • • • • • •

TCP

21382 21383 21400 21389 21860 20192 38180 13533

Note: 1. DVA, VHC, Home Modifications

104

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional New South Wales Home Care Services

n RSL LifeCare at Home Far South Coast (NSW) n RSL LifeCare at Home Mid Coast (NSW) n RSL LifeCare at Home Mid North Coast (NSW) n RSL LifeCare at Home Port Macquarie-Hastings n RSL LifeCare at Home Riverina n RSL LifeCare at Home South Coast Queensland n & Tweed Helpers Wollongong n Senior Helping Illawarra n Simply Cross Care Home Services n nn Southern Cross Care St Michael's Residential AC n Southern Sunrise Supported Living Forster/Tuncurry n n The Haven Army Community Care (NSW) n TheUnitingSalvation Loddon Mallee North Home Care nn Uniting AgeWell Assistance Illawarra/Shoalhaven n Uniting Domestic DVA Nursing Tablelands n Uniting DVA Nursing ACT/Southern North Coast n Uniting DVA Nursing FarFar West n Uniting DVA Nursing Hunter n Uniting DVA Nursing Illawarra/Shoalhaven n Uniting DVA Nursing Mid North Coast n Uniting DVA Nursing Riverina n Uniting Healthy Living for Seniors Hunter n Uniting Healthy Living for Seniors Inverell n Uniting Healthy Living for Seniors Far North Coast n Uniting Healthy Living for Seniors Illawarra/ n Shoalhaven Healthy Living for Seniors Mid North Coast n Uniting Uniting Care ACT/Southern Tablelands nn Uniting Home Care Central West n Uniting Home Care Clarence Valley n Uniting Home Care Far North Coast n Uniting Home Care Far West n Uniting Home Home Hunter n Uniting Home Care Illawarra/Shoalhaven n Uniting Home Care Kuranya/Far South n Uniting Home Care Kuranya/Far South n Uniting Home Care Care Coast n Uniting Home Care MidNewNorth n Uniting Home Care RiverinaEngland n Uniting Nursing Service Illawarra n RSL LifeCare at Home Far North Coast (NSW)

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PHONE (02)

1300 853 146 1300 853 146 1300 853 146 1300 853 146 1300 853 146 6925 5717 07 5536 9278 4200 1386 4244 3470 1800 870 427 1800 870 427 5528 5000 6925 5500 1300 111 227 03 4026 7000 1800 486 484

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti c pite al Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Northern NSW Southern NSW South Western NSW Western NSW

NEW SOUTH WALES

• • • • • • • • • – • 1 4 • 1 –4 1 –4 • • • • 1 –4 1 –4 • • • • 1 –4 • 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4

• • • • • • • • •

• • • • • • • • • • • • • • • •

• • • • • • •

• • • • • • • • • • • • • • • • • • • • •

1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484 1800 486 484

• • • • • • • 1 –4 • • • 1 –4 – • 1 4 • 1 –4 1 –4 • • • 1 –4 – • 1 4 • • 1 –4 • 1 –4 – • 1 4 – • 1 4 •

• • • • • • • • • • • • • • •

• • • • • • •

• • • •

• • • • • • • • • • • • • • •

• • • • • • •

• • • • • • •

• • • • • • •

•

• • • • • • •

• • • • •

• • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

13974 38178 21316 38181 20194 22336 38421 21256 IFC, 101 21527 IFC, 101 13740 18996 44, OBC 13584 (NSW & ACT) 38376 38, 49D, IBC 17630 10 21306 10 21295

•

10 21302 10 21246 10 21307 10 21305 10 21298 10 21300

•

• • • • • • • •

• • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 19852

• • • • • • • • • • • •

• • • • • • • • • • • • • •

10 18232

• • • • • • • • • • • • • • • •

•

10 21286

g ATSI

10 20836 10 19876 10 18237

• • g ATSI • • • g ATSI • •

10 17222 10 18243 10 20512 10 13993 10 13900 10 13733 10 20136 10 21287

• g ATSI • • •

10 13979 10 14125 10 20195 10 18246 10 21073

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

105

n

n n n n n n n

Regional New South Wales Home Care Services PHONE (02)

Uniting Veterans Home Care Illawarra/Shoalhaven

1800 486 484

Uniting Veterans Home Care Central West

1800 486 484

n Uniting Veterans Home Care Clarence Valley n n

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Northern NSW Southern NSW South Western NSW Western NSW

NEW SOUTH WALES

• • • • • • • • • • • • • • • • • • • • • • •

1800 486 484

Uniting Veterans Home Care Far North Coast

1800 486 484

Uniting Veterans Home Care Mid North Coast

1800 486 484

Uniting Veterans Home Care Riverina

1800 486 484

VMCH Home Care Services Regional Northern NSW

1300 650 615

Warrigal Albion Park Rail

1800 927 744

Warrigal Connect Goulburn

1800 927 744

Warrigal Connect Queanbeyan

1800 927 744

Wesley Mission H/Carer Support Serv Illawarra

8522 2200

Ballina Community Care n Whiddon Grafton n Whiddon Kelso n Whiddon Whiddon n Whiddon Kyogle Community Care n Whiddon MyLife Robert Young n Whiddon Narrabri Redhead n Whiddon Wingham n

1300 738 388 1300 738 388 1300 738 388 1300 738 388

1 –4 2 24 • • • 24 • • • 1 –4 – 1 4 • • • • • 1 –4 • • • • • • • • 1 –4 1 –4 • • • • •

1300 738 388 1300 738 388

1 –4 1 –4 • 1 –4

• • • • • • • • •

SUBURB

3Bridges Com’ty Carer Support & Respite Services Anglican Care Alkira Respite & Day Therapy Ctr Anglican Care East Lake Macquarie Dementia Service Anglicare At Home Eleebana Cottage Anglicare At Home Soc & Wellness Ctr Frenchs Forest Anglicare At Home Soc & Wellness Ctr Glenhaven Anglicare At Home Soc & Wellness Ctr Illawarra

PHONE (02)

Carss Park 1300 327 434 Toronto 1800 733 553 Belmont 4923 2820 Winmalee 1300 111 278 Frenchs Forest 1300 111 278 Glenhaven 1300 111 278 Mount Ousley 1300 111 278

Anglicare At Home Soc & Wellness Ctr Jannali

Jannali 1300 111 278

Anglicare At Home Soc & Wellness Ctr Liverpool

Sadleir 1300 111 278

Anglicare At Home Soc & Wellness Ctr Longueville

Longueville 1300 111 278

Anglicare At Home Soc & Wellness Ctr Malabar

Malabar 1300 111 278

Anglicare At Home Soc & Wellness Ctr Penrith

Penrith 1300 111 278

Anglicare At Home Soc & Wellness Ctr Richmond Anglicare At Home Soc & Wellness Ctr Whalan Anglicare At Home Soc & Wellness Ctr Winmalee

Richmond 1300 111 278 Whalan 1300 111 278 Winmalee 1300 111 278

106

DPS GUIDE TO HOME CARE 2019/20

21299 18236 21301 20545 18228 19318 13664

• • • • • • • • • •

• • • • • • •

• • • • • • • • •

• • • • • • • • • •

•

13782 22169

• g LGBTIQ • • • • • • •

20142 13828 14228 13965 18964 14284 13728 13070

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple ort Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

Health & Wellness Services

• 10 • • 10 • 10 • 10 • 10 • • • g ATSI, CALD • • •

13783

• • • • • • • • • • • • • • • • • • • • • •

•

1300 738 388 1300 738 388

DPS Advert Web Notes Page ID 10 21074

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

See Definition of Terms and Abbreviations on page 92

• •• • • •• • • • • • • • • • •

DPS Web Notes Advert Page ID 20764

••

••

21260

•••

48-48D 18943 48-48D 14079

21259

•

•

48-48D 18863 48-48D 14070 48-48D 14060 48-48D 18967 48-48D 19864 48-48D 19863 48-48D 18947 48-48D 14078 48-48D 19260 48-48D 14077

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NEW SOUTH WALES

Health & Wellness Services

Anglicare Health Centre Bankstown City Aged Care Betty Sussman Centre

SUBURB

PHONE (02)

Castle Hill 1300 111 278 Georges Hall 8717 0180

BaptistCare Social Club Adelong

Adelong 1300 275 227

BaptistCare Social Club Batlow

Batlow 1300 275 227

BaptistCare Social Club Cootamundra BaptistCare Social Club Cowra BaptistCare Social Club Kellyville

Cootamundra 1300 275 227 Cowra 1300 275 227 Kellyville 1300 275 227

BaptistCare Social Club Leeton

Leeton 1300 275 227

BaptistCare Social Club Narellan

Narellan 1300 275 227

BaptistCare Social Club Parkes

Parkes 1300 275 227

BaptistCare Social Club Taree BaptistCare Social Club Wagga Wagga

Taree 1300 275 227 Wagga Wagga 1300 275 227

BaptistCare Social Club Warabrook

Warabrook 1300 275 227

BaptistCare Social Club Willoughby

Willoughby 1300 275 227

BaptistCare Willmette Overnight Care

North Kellyville 1300 275 227

Bupa Kempsey Pop-in Service

West Kempsey 6562 6866

Burger Centre Calvary Community Care Riverina Respite Cottage Calvary Community Care St Luke’s Social Centre Calvary Com’ty Care Star of the Sea Respite Cottage

Randwick 8345 9147 Wagga Wagga 1300 660 022 Cooks Hill 1300 660 022 Forster 1300 660 022

Calvary Community Care Chiara Respite Cottage

Lakelands 1300 660 022

Carrington Care River Cottage

Grasmere 1300 590 590

Catholic Healthcare Chantal Respite Cottage Catholic Healthcare Korean Day Centres Catholic Healthcare Lebanese Day Centres Catholic Healthcare Waitara Day Centre Catholic Healthcare Warnervale Wellness Centre Catholic Healthcare Waterloo Day Centre

Waitara 1300 319 011 Meadowbank 1800 225 474 Thornleigh 1800 225 474 Waitara 1800 225 474 Hamlyn Terrace 1800 225 474 Waterloo 1800 225 474

Catholic Healthcare Willoughby Day Centre

Willoughby 1800 225 474

Club Monte Seniors’ Day Therapy Club Hunters Hills

Hunters Hill 9879 2726

Constitution Hill Wellbeing & Day Respite Ctr Northmead 8839 7100 Dementia Australia NSW Dementia & Memory Bega 6492 6158 Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Port Macquarie 6584 7444 Community Centre Mid Nth Coast Dementia Australia NSW Dementia Resource Centre Hunter Hamilton 4962 7000 Dementia Australia NSW Dementia Resource Centre North Ryde 9888 4268 North Ryde Fresh Hope Care Magnolia Cottage North Nowra 1800 005 484 Goodwin Queanbeyan Day Club

Queanbeyan 6175 5629

integratedliving Australia Wellness & Day Ctr Gorokan Gorokan 1300 782 896 integratedliving Australia Wellness & Day Centre Raymond Terrace 1300 782 896 Raymond Terrace D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

• • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

•• • • • •• • • • • • •• • •• •• • •• •• •• •• •• •• •• • •• •• •• •• •• • •

• • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • •

•• •• •• • •• •• • •• •• •• •• •• •• • •• •• •• •• •• •• •• • •• •• •• •• ••

•••

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

••••• ••••• • ••• • •••

• • • • • • • • • • • • • •

••••••

•

DPS Web Notes Advert Page ID 48-48D 14090 18200 21556 21557 21558 21566 19144 21559 21251 19200 19116 19146 19885 20205 19145 12957

• • • • •

••

•

21535 18536 19286 19285 19284 13135

• • • • • • • ••••• • • • • • • • • ••• • ••• •

•• ••

••

44, OBC (NSW & ACT) 44, OBC (NSW & ACT) 44, OBC (NSW & ACT) 44, OBC (NSW & ACT) 44, OBC (NSW & ACT) 44, OBC (NSW & ACT) 44, OBC (NSW & ACT)

18951 20176 20175 19322 20168 19278 19321 21536 14246 18257 18258 19249 19248 13775 21729

• •

• •

21622 38348

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

107

NEW SOUTH WALES

Health & Wellness Services

SUBURB

integratedliving Australia Wellness Centre Ballina

Ballina 1300 782 896

integratedliving Australia Wellness Ctr Muswellbrook integratedliving Australia Wellness Ctr Newcastle integratedliving Australia Day Centre Woy Woy Mercy Care Centre Young

PHONE (02)

Newcastle 1300 782 896 Young 6382 8444

Multicultural Care Centre Based Respite

Campsie 9718 6199

PAC Eastern Suburbs Day Therapy Centre

Paddington 1800 722 679

PAC Hunter Day Therapy Centre

Stockton 1800 722 679

PAC Inner West Day Therapy Centre

Ashfield 1800 722 679

PAC New England Centre Based Respite

Walcha 1800 722 679

Peninsula Village Wellness Centre

Umina Beach 1800 650 070

Residential Gardens Day Care Centre

Rooty Hill 8887 5555

RSL LifeCare Day Centre Narrabeen

Narrabeen 8978 4327

Southern Cross Care Casino Day Centre Southern Cross Care Merrylands Day Centre

Casino 1800 870 427 Lakemba 9784 3280

St Basil’s Lakemba Day Centre

Lakemba 9784 3234

St Basil’s Miranda Day Centre

Miranda 8543 2000

St Basil’s Randwick Day Centre

Randwick 9152 8300 Cabramatta 9727 9844

SummitCare Baulkham Hills Wellbeing Day Ctr

Baulkham Hills 8865 3600

SummitCare Canley Vale Wellbeing Day Centre

Canley Vale 9728 1200

SummitCare Liverpool 155 Wellbeing Day Centre

Liverpool 9602 9044

SummitCare Liverpool 173 Wellbeing Day Centre

Liverpool 9602 9044

SummitCare Penrith Wellbeing Day Centre

Penrith 4721 2512

SummitCare Randwick Wellbeing Day Centre

Randwick 9398 4511

SummitCare Smithfield Wellbeing Day Centre

Smithfield 9755 7333

SummitCare St Marys Wellbeing Day Centre

St Marys 9673 6999

SummitCare Waverley Wellbeing Day Centre

Waverley 9387 3872

Uniting Berrilea Cottage Orange

Orange 1800 486 484

Uniting Glen Osmond House Petersham

Petersham 1800 486 484

Uniting Healthy Living for Seniors Abbotsbury

Abbotsbury 1800 486 484

Uniting Healthy Living for Seniors Auburn Uniting Healthy Living for Seniors Bankstown Uniting Healthy Living for Seniors Belmont Uniting Healthy Living for Seniors Brooklyn Uniting Healthy Living for Seniors Bungendore Uniting Healthy Living for Seniors Casino

Auburn 1800 486 484 Bankstown 1800 486 484 Mayfield 1800 486 484 Brooklyn 1800 486 484 Bungendore 1800 486 484 Casino 1800 486 484

Uniting Healthy Living for Seniors Chatswood

Chatswood 1800 486 484

Uniting Healthy Living for Seniors Emu Plains

Emu Plains 1800 864 846

Uniting Healthy Living for Seniors Galston

Galston 1800 486 484

Uniting Healthy Living for Seniors Gosford

West Gosford 1800 486 484

Uniting Healthy Living for Seniors Katoomba

Katoomba 1800 486 484

108

••• ••• ••• ••• • • •• •• •• ••• •• ••• •• • ••••• ••• ••• •••••• ••• •• •• •

• • • • • • • •• • ••

DPS GUIDE TO HOME CARE 2019/20

••• ••• •• • • •• •• •• •• •• •• •• •• •• ••• ••• • • • • • • • • • • • • ••• ••• • • • • • • • •

••• ••• •• ••• •• ••• ••• ••• ••• ••• ••• ••• ••• • •••

• • • • • • • • • • • • •

• • • • • • • •• •• • • • •

See Definition of Terms and Abbreviations on page 92

• • • • • • • • • • • • •

DPS Web Notes Advert Page ID 38350

•••• •••• ••••

38347 38349 21620

••••

•••

20424 21543

•••••• •••••• ••••••

• • •

21941 20509 20508 20510

••

•••

••••••

Merrylands 1800 870 427

St Basil’s Exercise Centres

St Sergius Day Centre

•• •• ••

Muswellbrook 1300 782 896 Woy Woy 1300 782 896

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

•

•

•

14039 13 12914 20530 IFC, 101 20161 IFC, 101 20162 14148 13545 18259 20691 22027 20596 14308 13807 14207 12958 14254 13140 12881 14054 10 19857 10 19311

• • • • • • • • • • • •

10 21261 10 21282 10 20501 10 21262 10 21276 10 21683 10 20513 10 19878 10 38460 10 21277 10 20522 10 38272 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

NEW SOUTH WALES

Health & Wellness Services

SUBURB

Uniting Healthy Living for Seniors Lilyfield

Lilyfield 1800 486 484

Uniting Healthy Living for Seniors Liverpool

Busby 1800 486 484

Uniting Healthy Living for Seniors Merrylands

PHONE (02)

Merrylands 1800 864 846

Uniting Healthy Living for Seniors Moruya

Moruya 1800 486 484

Uniting Healthy Living for Seniors Narooma

Narooma 1800 486 484

Uniting Healthy Living for Seniors Orange

Orange 1800 486 484

Uniting Healthy Living for Seniors Pambula Uniting Healthy Living for Seniors Queanbeyan

Pambula 1800 486 484 Queanbeyan 1800 486 484

Uniting Healthy Living for Seniors Seaforth

Seaforth 1800 486 484

Uniting Healthy Living for Seniors Singleton

Singleton 1800 486 484

Uniting Healthy Living for Seniors Springwood

Springwood 1800 864 846

Uniting Healthy Living for Seniors Toronto

Toronto 1800 486 484

Uniting Healthy Living for Seniors Umina

Umina 1800 486 484

Uniting Healthy Living for Seniors Unanderra Uniting Healthy Living for Seniors Windsor

Unanderra 1800 486 484 Windsor 1800 864 846

Uniting Healthy Living for Seniors Woodburn

Woodburn 1800 486 484

Uniting Healthy Living for Seniors Wyoming

Wyoming 1800 486 484

Uniting Healthy Living for Seniors Yamba Uniting Healthy Living for Seniors Berowra Heights Uniting Healthy Living for Seniors Beverly Hills Uniting Healthy Living for Seniors Bondi Junction

Yamba 1800 486 484 Berowra Heights 1800 486 484 Beverly Hills 1800 486 484 Bondi Junction 1800 486 484

Uniting Healthy Living for Seniors Broken Hill

Broken Hill 1800 486 484

Uniting Healthy Living for Seniors Canley Vale

Canley Vale 1800 864 846

Uniting Healthy Living for Seniors Central Coast

Tuggerah 1800 486 484

Uniting Healthy Living for Seniors Charlestown

Mayfield 1800 486 484

Uniting Healthy Living for Seniors Garden Suburb Uniting Healthy Living for Seniors Goonellabah

Garden Suburb 1800 486 484 Goonellabah 1800 486 484

Uniting Healthy Living for Seniors Hamlyn Terrace

Hamlyn Terrace 1800 486 484

Uniting Healthy Living for Seniors Mannering Park

Mannering Park 1800 486 484

Uniting Healthy Living for Seniors Marrickville

Marrickville 1800 486 484

Uniting Healthy Living for Seniors Nambucca Heads Nambucca Heads 1800 486 484 Uniting Healthy Living for Seniors New Lambton

New Lambton 1800 486 484

Uniting Healthy Living for Seniors Port Macquarie

Port Macquarie 1800 486 484

Uniting Healthy Living for Seniors Salamander Bay

Salamander Bay 1800 486 484

Uniting Healthy Living for Seniors Seven Hills

Seven Hills 1800 486 484

Uniting Healthy Living for Seniors South Turramurra South Turramurra 1800 486 484 Uniting Healthy Living for Seniors Wangi Wangi Uniting Healthy Living for Seniors Wentworthville Uniting Seniors Gym Chatswood

Wangi Wangi 1800 486 484 Wentworthville 1800 486 484

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

•• • • • • •• •• • •• • • • • •• • •• • • • •• •• •• •

• • • •

• • • • • • • • • • • • • •

•• • • • • •• •• •• •• • • • • •• • • • • • • •• •• • • • • •• • • •• • • •• • • • • •

Lilyfield 1800 486 484

Uniting Seniors Gym Orange

Orange 1800 486 484

Uniting Seniors Gym Waverley

Waverley 1800 486 484

Uniting War Memorial Day Centre

Waverley 9369 0100

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

•••

DPS Web Notes Advert Page ID 10 19310 10 21265

• • • • • • •

10 38458 10 21266 10 19883 10 18564 10 21268 10 21269

• • • • • • • • • • • • • • •

10 21270 10 21271

• • • • • • • • • • • • • •

10 21263 10 21264

Chatswood 1800 486 484

Uniting Seniors Gym Lilyfield

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

••

10 38461 10 21273 10 21279 10 13682 10 38459 10 20514 10 21280 10 21275 10 19880 10 20746 10 19309 10 20524 10 38457 10 21284

10 20835 10 20520 10 21278 10 20541 10 20837 10 21267 10 20517 10 21281 10 21283 10 21272 10 21274 10 20212

• • •• •

10 21679 10 19313

•

10 21680 10 19312 10 20542

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

109

QUEENSLAND – AREA MAP These maps provide you with a geographical reference to the LGA areas in Queensland.

Metropolitan & surrounds TORRES STRAIT ISLAND

TORRES

NORTHERN PENINSULA

SUNSHINE COAST

North Coast

SOMERSET

MAPOON

North West

MORETON BAY

Brisbane

NAPRANUM WEIPA

LOCKHART RIVER

BRISBANE LOCKYER VALLEY

AURUKUN

REDLAND IPSWICH LOGAN

South Coast

PORMPURAAW COOK

HOPE VALE

KOWANYAMA

Far North

MORNINGTON

GOLD COAST

SCENIC RIM

WUJAL WUJAL

Southern

DOUGLAS MAREEBA

CARPENTARIA

YARRABAH CAIRNS

DOOMADGEE

CASSOWARY COAST

TABLELANDS

PALM ISLAND

BURKE

ETHERIDGE

CROYDON

HINCHINBROOK TOWNSVILLE BURDEKIN MOUNT ISA

MCKINLAY

Regional

RICHMOND CHARTERS TOWERS

WHITSUNDAY

North

CLONCURRY

MACKAY FLINDERS

ISAAC BOULIA

LIVINGSTONE

WINTON ROCKHAMPTON

BARCALDINE LONGREACH

GLADSTONE

CENTRAL HIGHLANDS

Central WOORABINDA

DIAMANTINA

BLACKALL-TAMBO

BANANA

BARCOO

BUNDABERG

NORTH BURNETT

FRASER COAST NOOSA

QUILPIE

CHERBOURG

MURWEH

SOUTH BURNETT

MARANOA

South West

GYMPIE

WESTERN DOWNS

TOOWOOMBA BULLOO PAROO

BALONNE

GOONDIWINDI SOUTHERN DOWNS

Reproduced with the permission of the Queensland Government

110

DPS GUIDE TO HOME CARE 2019/20

QUEENSLAND

Queensland useful phone numbers Organisation

Phone

Aged and Disability Advocacy Australia (ADA Australia) Aged Care Quality & Safety Commission Association of Residents of QLD Retirement Villages (ARQRV)

Organisation

Phone

132 011

Medicare

1800 818 338 1800 951 822 0437 906 074

My Aged Care

1800 200 422

National Continence Helpline

1800 330 066

National Dementia Helpline

1800 100 500

Carer Gateway

1800 422 737

Older Persons Advocacy Network (OPAN)

1800 700 600

Carers QLD

07 3900 8100

Public Trustee (QLD)

1300 360 044

Centrelink - Older Australians Line

132 300

Seniors Card QLD

137 468

Seniors Enquiry Line

1300 135 500

COTA QLD

07 3316 2999

Seniors Health Card

132 300

Department of Veterans' Affairs

1800 555 254

Translating and Interpreting Service

131 450

Legal Aid QLD

1300 651 188

re P a

Greater Brisbane Metropolitan Home Care Services

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

1800 052 222

DPS Advert Web Notes Page ID g Note 1 111 17247

e Ca

PHONE (07)

Hom

Brisbane North Coast North West South Coast Southern

Commonwealth Respite and Carelink Centre

Care Packages 3238 6700 1 –4 • • • • • • • • • nn nn AllAngelsAgedinCareApronsHomeBrisbane 0406 076 885 1 –4 • • • • • • • • • • • • Note 2 50 21480 nn nn Angels in Aprons Gold Coast 50 38188 0426 576 885 1 –4 • • • • • • • • • nn n Angels in Aprons Respite Service • • • • • • • • • • • Note 3 50 21780 nnnnn Anglicare SQ Caboolture Community Services 130033566102565610 – 17230 n Anglicare SQ Gold Coast Community Services 1300 610 610 1 –4 • • • • • • • • • • • • 17233 1 4 • • • • • • • • • • • • n Anglicare SQ Kilcoy Community Services 38552 1300 610 610 1 –4 • • • • • • • • • • • • n Anglicare SQ Logan Community Services 17232 610 610 1 –4 • • • • • • • • • • • • nn Anglicare SQ Metro North Community Services 1300 17461 610 610 1 –4 • • • • • • • • • • • • g ATSI nn Anglicare SQ Metro South Community Services 1300 17235 610 610 1 –4 • • • • • • • • • • • n n Anglicare SQ Sunshine Coast Com’ty Services 1300 19078 610 610 1 –4 • • • • • • • • • • • • n Anglicare SQ West Moreton Community Services 1300 18676 1300 610 610 1 –4 • • • • • • • • • • • • • n AQ Dementia Nursing Services 20032 • • • • • • • • • • • nnnnn Arcare Home Care Packages North Brisbane Region 130034222993000150 – 20907 • • • • • • • • • n Arcare Home Care Packages South Brisbane Region 1300 299 150 1 –4 20753 • • • • • • • • • 1 4 n 20909 Home Care Packages Sunshine Coast Region 1300 299 150 1 –4 • • • • • • • • • n Arcare 19972 Home Care QLD Privately Funded Services 1300 299 150 • • • • • • • • • • nnnnn Arcare 20908 Home Care Packages Gold Coast Region 1300 299 150 1 –4 • • • • • • • • • n Arcare 22243 Unity Home Care Service Gold Coast 1300 295 837 1 –4 • • • • • • • • • n Australian 20891 Freedom Care at Home 1800 316 924 1 –4 • • • • • • • • • • • • Note 4 nn nn Aveo 22074 1800 911 989 1 –4 • • • • • • • • • Note 5 nNote: 1. nATSI, CALD,BaldwinGreek,LivingItalianHomeServe2. TCP & 24 hour care 3. Overnight care 4. Pages 56-57, OBC (QLD) 5. Packages for clients in Baldwin Care retirement villages only

Approved Provider for: ● Home Support Services ● Home Care Packages

www.AllAgedCare.com.au D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover



● DVA Nursing ● NDIS Plan Management

care@allagedcare.com.au

See Definition of Terms and Abbreviations on page 92



(07) 3238 6700

AgedCareGuide.com.au/home-care

111

Greater Brisbane Metropolitan Home Care Services

HomeCare nn nn BallyCara Village, Residential Care & Wellness nn nn BallyCara Support nnnnn Beacon Care Independent Living Services nnnnn Beaumont Com’ty In-Home Care nnnnn BlueBlue CareCare Allora-Clifton Community Care n Blue Care Arundel Community In-Home Care nnnnn Blue Care Arundel Community Care n Blue Care Beaudesert Community In-Home Care nnnnn Blue Care Beaudesert Community Care n Blue Care Beenleigh Community In-Home Care nnnnn Blue Care Beenleigh Community In-Home Care nnnnn Blue Care Biggenden Com’ty In-Home Care nnnnn Blue Care Bowen/Collinsville East Com’ty In-Home Care nnnnn Blue Care Brisbane North Com’ty In-Home Care nnnnn Blue Care Brisbane Brisbane Northside Community Care n South Com’ty In-Home Care nnnnn BlueBlue CareCare Brisbane Brisbane Southside Community Care n Valley Com’ty In-Home Care nnnnn BlueBlue CareCare Brisbane Valley Community Care n Blue Care Brisbane Community In-Home Care nnnnn Blue Care Bundaberg Community In-Home Care nnnnn Blue Care Burdekin Community Care n Blue Care Caboolture Community In-Home Care nnnnn Blue Care Caboolture Community In-Home Care nnnnn Blue Care Cairns Valley Com’ty In-Home Care nnnnn Blue Care Callide Community Care n Blue Care Caloundra Community In-Home Care nnnnn Blue Care Caloundra Coast Com’ty In-Home Care nnnnn Blue Care Capricorn Community In-Home Care nnnnn Blue Care Charleville Towers Com’ty In-Home Care nnnnn Blue Care Charters Com’ty In-Home Care nnnnn Blue Care Chinchilla-Miles Community In-Home Care nnnnn Blue Care Cloncurry Community Care nnnnn Blue Care Coomera Nest Community In-Home Care nnnnn Blue Care Crows Community In-Home Care nnnnn Blue Care Cunnamulla Community In-Home Care nnnnn Blue Care Dalby Eastside Community Care n Community In-Home Care nnnnn BlueBlue CareCare Eidsvold Elanora Community Care n

112

DPS GUIDE TO HOME CARE 2019/20

PHONE (07)

1300 272 222

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Brisbane North Coast North West South Coast Southern

QUEENSLAND

1 –4

1300 272 222

• •

1300 435 782 0407 978 250 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

• • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

See Definition of Terms and Abbreviations on page 92

• • • • • • • • • • • • •

• • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • •

DPS Advert Web Notes Page ID 27 21374 27 14644

24 hour care 20476 21209 38684 17346

•

38685 20340 38686 18724 38687

• •

38713 38688 38689

• •

38690 17312 38691

• g ATSI • •

17313 38692 18556 38693 38694

• • • • • • •

17308 38695 38696 38697 19085 38698 38699 38700

• • •

38701 38702 38703 VHC

•

20631 38704 38706

•

38708 19425

• • g CALD

38709 19097

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Brisbane Metropolitan Home Care Services

nnnnn Blue Care Emerald Community In-Home Care nnnnn Blue Care Fassifern Community Care n Blue Care Fassifern Community In-Home Care nnnnn Blue Care Gayndah Community In-Home Care nnnnn Blue Care Gladstone Community In-Home Care nnnnn Blue Care Goondiwindi Community In-Home Care nnnnn Blue Care Gympie Community In-Home Care nnnnn Blue Care Help At Home nnnnn Blue Care Hervey Bay Community In-Home Care nnnnn Blue Care Ingham Community In-Home Care nnnnn Blue Care Innisfail/Tully Com’ty In-Home Care nnnnn Blue Care Ipswich Community Care n Blue Care Ipswich Community In-Home Care nnnnn Blue Care Kingaroy Community In-Home Care nnnnn Blue Care Kirra Community In-Home Care nnnnn Blue Care Lockyer Community Care n Blue Care Lockyer Community In-Home Care nnnnn Blue Care Lowood Community In-Home Care nnnnn Blue Care Lowood/Rosewood Community Care n n Blue Care Mackay/Sarina Com’ty In-Home Care nnnnn Blue Care Maranoa Community In-Home Care nnnnn Blue Care Maroochy Community Care n Blue Care Maroochy Community In-Home Care nnnnn Blue Care Maryborough Community In-Home Care nnnnn Blue Care Meals on Wheels nnnnn Blue Care Millmerran/Pittsworth Community nnnnn In-Home Care Community In-Home Care nnnnn BlueBlue CareCare Monto Community In-Home Care nnnnn Blue Care Mossman Community In-Home Care nnnnn Blue Care Moura Isa Community In-Home Care nnnnn Blue Care MtMundubbera Community In-Home Care nnnnn Blue Care Murgon Community nnnnn Blue Care Noosa Community CareIn-Home Care n Blue Care Noosa Community In-Home Care nnnnn Blue Care Proserpine Community In-Home Care nnnnn Blue Care Redcliffe Community Care n Blue Care Redcliffe Community In-Home Care nnnnn Blue Care Redland Community Care n Blue Care Redlands Community In-Home Care nnnnn Blue Care Elanora Community In-Home Care

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Brisbane North Coast North West South Coast Southern

QUEENSLAND

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

•

•

• • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 38710

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

•

38711 17335 38712

• •

38714 38715 38716

• • • • • • g ATSI, CALD

38717

• • •

38722

20316 38718 38719 38720 18687 38721 38723 17349 38724

•

38725 20343

•

38726 38727 17239 38728

•

38729 19100

• • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

38737 38730 38731 38732 38733

•

38734 38735

• •

19084 38736 38738

• • •

19360 38739 17352 38759

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

113

Greater Brisbane Metropolitan Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Brisbane North Coast North West South Coast Southern

QUEENSLAND

nnnnn Blue Care Sandgate Community Care 258 322 1 –4 nn Blue Care Sandgate Community In-Home Care 1300 1300 258 322 nnnnn Blue Care Southport Community Care 258 322 1 –4 n Blue Care Southport Community In-Home Care 1300 258 322 nnnnn Blue Care Springwood Community In-Home Care 1300 258 322 nnnnn Blue Care Stanthorpe Community In-Home Care 1300 258 322 nnnnn Blue Care Tablelands Community In-Home Care 1300 258 322 nnnnn Blue Care Toowoomba Community In-Home Care 1300 258 322 nnnnn Blue Care Townsville Community In-Home Care 1300 258 322 nnnnn Blue Care Warwick Community In-Home Care 1300 1300 258 322 nnnnn Bolton Clarke At Home Support 775 227 nnnnn Bolton Clarke Brisbane Metro Logan At Home Supp 1300 775 227 1 –4 n Bolton Clarke Brisbane Metro Nth At Home Supp 1300 1300 775 227 1 –4 n Clarke Brisbane Metro Sth At Home Supp 1300 775 227 1 –4 n n Bolton Clarke Caboolture At Home Support 1300 775 227 1 –4 n Bolton Bolton Clarke Gold Coast & Tweed Heads At Home 1300 775 227 1 –4 n Support Clarke Ipswich At Home Support 1300 775 227 1 –4 n Bolton Clarke Sunshine Coast At Home Support 1300 775 227 1 –4 n Bolton Care 1800 226 342 1 –4 nnnnn Candice 1800 370 575 1 –4 nnnnn CareCare Connect & Community (WMQ*) 1800 448 448 1 –4 nn nn CarersinLinkYourAgedHomeSupport 3901 1165 1 –4 nn nn Carinity Home Care BribieServices Island, Caboolture & 1300 109 109 1 –4 Coast n Sunshine Carinity Home Care Brisbane North 1300 109 109 1 –4 n Carinity Home Care Brisbane South 1300 109 109 1 –4 n Home Care Ipswich 1300 109 109 1 –4 n Carinity Home Care Logan River Valley 1300 109 109 1 –4 n Carinity Home Care South Coast 1300 109 109 1 –4 n Carinity Healthcare Home Care Serv Queensland 1800 225 474 1 –4 nn nn Catholic of Christ Care CC Bribie Island/Caboolture 3410 3730 1 –4 n Churches of Christ Care CC Brisbane/Logan 3850 7900 1 –4 n nn Churches of Christ Care CC South Coast 5539 7600 1 –4 n Churches of Christ Care CC Sunshine Coast 5456 3232 1 –4 n Churches of Christ Care CC West Moreton 5460 6500 1 –4 n n Churches Community Services Brisbane 3624 6100 1 –4 n nn Co.As.It Community Services CHSP 3624 6100 n n Co.As.It. Co.As.It. Community Services Gold Coast 5617 9500 1 –4 n Note: 1. Veterans’ Home Care, overnight care 3. African, Indonesian, Spanish

•

Blue Care Rockhampton Community In-Home Care 1300 258 322

2. DVA & VHC; excludes meal & palliative care services

• • • • • • • • • • • • • • • • • • •

4. CHSP funded service covers domestic assistance only

114

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DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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DPS Advert Web Notes Page ID 38741 17339 38742 19432 38743

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• • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

38744 38745

•

38746 38747 38748 38749

• Note 1 • • • • Note 2 • • • • • g CALD, LGBTIQ • • g Note 3 • Note 4 • Note 4 • Note 4 • Note 4 • g CALD, Note 4 • g CALD, Note 4 • • Note 5 • Note 5 • Note 5 • Note 5 • Note 5 • g Note 6 • •

20803 18029 20344 18711 19418 18364 19381 18362 22345 18033 17275 18606 21836 21367 20625 17370 20850 20345 38609 19063 19061 17437 18693 19057 17263 22343 18688

*Wesley Mission Queensland 5. Veterans’ Home Care: 1300 550 450 6. CALD, European, Italian, Latin American, Spanish, Sri Lankan D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Brisbane Metropolitan Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Brisbane North Coast North West South Coast Southern

QUEENSLAND

DPS Advert Web Notes Page ID 37738

Home Maintenance Service 1300 658 842 • • nnnnn COTA Home Care 1300 368 446 1 –4 • • • • • • • • • • • nn nn Envigor Logan 0433 418 578 1 –4 • • • • • • • • • • • n Envigor Home Care Services 1300 787 581 1 –4 • • • • • • • • • • • nnnnn FiveGardenGoodCityFriends Service Centre 3349 0875 1 –4 • • • • • • • • • g Note 1 n n Gordon ParkMulti Multi Service Centre 3857 2191 1 –4 • • • • • • • • • g Note 2 n 1300 422 111 1 –4 • • • • • • • • • • • • nnnnn HCAHomeHomeCare Assistance Brisbane North 3314 2575 1 –4 • • • • • • • • • • • • nn Home Care Assistance Brisbane South 3172 5047 1 –4 • • • • • • • • • • • • n nn Home Care Assistance Gold Coast 1643 1 –4 • • • • • • • • • • • • nn Home Care Assistance Sunshine Coast/Wide Bay 5528 n Home Home Maintenance Support (WMQ*) 180054914486888448 1 –4 • • • • • • • • • • • • Note 3 • • • n Support Services (QLD) 1800 854 300 1 –4 • • • • • • • • • • • g CALD, NESB nnnnn Home Gardens, Buderim 1800 960 433 1 –3 • • • • • • • n Immanuel Queensland 1300 782 896 1 –4 • • • • • • • • • • • • • nnn n integratedliving Multi Service Centre 3812 2253 1 –4 • • • • • • • • • g CALD n n Ipswich Care South East QLD 13 44 78 1 –4 • • • • • • • • • • • • n IRTJustHome Better Care Brisbane East 3272 9555 1 –4 • • • • • • • • • • n Just Better Care Brisbane North & CBD/Brisbane 3056 0777 1 –4 • • • • • • • • • • Outer North n Just Better Care Brisbane South 3272 9555 1 –4 • • • • • • • • • • n Care Gold Coast 5577 3600 1 –4 • • • • • • • • • • • • n JustJust Better 5353 5111 1 –4 • • • • • • • • • • n KinCareBetter Care Sunshine Coast 1300 110 254 1 –4 • • • • • • • • • • • • g LGBTIQ nnnnn Life Without Barriers Brisbane 3633 1500 1 –4 • • • • • • • • • • • • • n Barriers Gold Coast 3440 6300 1 –4 • • • • • • • • • • • • • nn LifeLife Without Barriers Ipswich 3432 7800 1 –4 • • • • • • • • • • • • • n n Life Without Barriers Logan & Redlands 3440 6300 1 –4 • • • • • • • • • • • • • n nn Life Without Barriers Moreton Bay & Sunshine Cst 5457 4300 1 –4 • • • • • • • • • • • • • nn Life Without n MableWithout Barriers Toowoomba & Darling Downs 130046167363100573 1 –4 • • • • • • • • • • • • • VHC • • • • • • • • • • • • nnnnn Mater at Home 3163 1760 • • • n nn MiCare Home Care Packages QLD 1300 064 064 1 –4 • • • • • • • • • n nn Overnight Respite Services (WMQ*) 1800 448 448 1 –4 • • • • • • • • • • • nnnnn Ozcare Home Care Brisbane North 1800 692 273 1 –4 • • • • • • • • • • n Ozcare Home Care Brisbane South & Logan 1800 692 273 1 –4 • • • • • • • • • • • • • n nn Ozcare Home Care Gold Coast 1800 692 273 1 –4 • • • • • • • • • • • • • n Ozcare Home Care Ipswich 1800 692 273 1 –4 • • • • • • • • • • • g ATSI n n Ozcare Home Care North Lakes 1800 692 273 1 –4 • • • • • • • • • • • • n Note: 1. CALD, Dutch, Greek Indian, Russian 2. Asian, CALD, European, Greek Italian 3. Services do not include gardening

20627 38770 22111 18406 18403 38172 21852 21853 22349 21854 18349 19443 14694 19369 18404 20892 38503 38505 18773 38450 38506 18663 38664 38665 38667 38666 38331 22285 22109 22151 22362 18725 17269 17301 17449 17297 17295

*Wesley Mission Queensland

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

115

Greater Brisbane Metropolitan Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Brisbane North Coast North West South Coast Southern

QUEENSLAND

DPS Advert Web Notes Page ID 17248

PHONE (07)

17300 20943 20947 38620 14580 22336 19973 14682 21962 21963 21966 20308 17454 20284 19903 38760 17260 38338 20142 21821

Pac kag e le Priv vel ate l y CHS Fun ded PF Dem unded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

Care

Regional Queensland Home Care Services

Hom e

Central Far North North South West

Home Care Sunshine Coast 1800 692 273 1 –4 • • • • • • • • • • n Ozcare Home Care Toowoomba 1800 692 273 1 –4 • • • • • • • • • • • • • g Note 1 n Ozcare Com’ty Assisted Transport Serv (WMQ*) 1800 448 448 • • • nnnnn PinePine Rivers Rivers Home Assist Secure (WMQ*) 1800 448 448 • • • nn Programmed Care 1300 844 418 • • • • • • • • • • • nn nn Riverview Gardens n n RSL LifeCare at HomeAgedSouthCareCoastCentreQueensland & 3282 1000 1 –4 • • • • • • • • • • • • • 5536 9278 1 –4 • • • • • • • • • • • • n Tweed Chain 1300 364 264 • • • • • • • • • • • • n Silver St Mary’s Aged Care Pelican Waters 5492 4044 1 –4 • • • • • • • n St Vincent’s Care Serv Com’ty Living Brisbane 1800 778 767 – n n St Vincent’s Care Serv Com’ty Living Gold Coast 1800 778 767 1 –4 • • • • • • • • • • • n St Vincent’s Care Serv Com’ty Living Sunshine Coast 1800 778 767 1 –4 • • • • • • • • • • • n Suncare Community Services Home & Com’ty Care 1800 786 227 1 –4 • • • • • • • • • • • DVA, VHC 1 4 • • • • • • • • • • • • • nnnnn Sundale In-Home Care 5450 4444 1 –4 • • • • • • • • • • • • • n Sunnymeade Park Home Care Services 4233 • • • • • • • • • • • Note 2 nnnnn The Cairns Aged Care Centre at Chapel Hill 5495 3379 9800 • • • • • • • • • • • • • n n The Salvation Army Community Care 1300 111 227 1 –4 • • • • • • • • • • • • • n n Transport Services (WMQ*) 1800 448 448 • • • • n Gold Coast Transport Services 5526 5288 • • n Volunteering Ballina Community Care 1300 738 388 1 –4 • • • • • • • • • • • • g LGBTIQ n Whiddon Whiddon South East Queensland Community Care 1300 738 388 1 –4 • • • • • • • • • • • • n Note: 1. ATSI; Meals offered in the Warwick area only 2. Services for Sunnymeade Park Retirement Village residents only

in Aprons Brisbane 0406 076 885 1 –4 • • • • • • • • • • • • n Angels Angels in Aprons Respite Service 0406 076 885 nnnn Anglicare SQ Longreach Community Services 1300 610 610 – • • • • • • • • • • • • n Anglicare SQ Roma Community Services 1300 610 610 1 –4 • • • • • • • • • • • • • n Anglicare SQ Toowoomba Community Services 1300 610 610 1 –4 • • • • • • • • • • • • • n Anglicare SQ Townsville Community Services 1300 610 610 1 –4 • • • • • • • • • • • • • n Anglicare SQ Wide Bay Community Services 1300 610 610 1 –4 • • • • • • • • • • • • n AQ Dementia Nursing Services (PRN Care) 3422 3000 1 4 • • • • • • • • • • • • • • • • • • • • • • • nnnn Arcare HC QLD Privately Funded Services 1300 299 150 • • • • • • • • • • nnnn Note: 1. Overnight respite service, transition & chronic illness care and 24 hour care 2. Maintenance does not cover major home renovations or modifications

DPS Advert Web Notes Page ID Note 1 50 21480 Note 1

50 21780 20008 17231 17225 17228 18732

Note 2

20032 19972

*Wesley Mission Queensland

116

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional Queensland Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Central Far North North South West

QUEENSLAND

Freedom Care at Home 1800 316 924 1 –4 n Aveo Support 1300 435 782 nnnn Beacon Care Independent Living Services 0407 978 250 nnnn Beaumont Com'ty In-Home Care 1300 258 322 nnnn BlueBlue CareCare Allora-Clifton Community Care 1300 258 322 1 –4 n Blue Care Allora-Clifton Community In-Home Care 1300 258 322 nnnn Blue Care Arundel Community In-Home Care 1300 258 322 nnnn Blue Care Beaudesert Community In-Home Care 1300 258 322 nnnn Blue Care Beenleigh Community In-Home Care 1300 258 322 nnnn Blue Care Biggenden Community Care 1300 258 322 1 –4 n Blue Care Bowen Com'ty In-Home Care 1300 258 322 nnnn Blue Care Bowen/Collinsville East Com'ty In-Home Care 1300 258 322 nnnn Blue Care Brisbane North Com'ty In-Home Care 1300 258 322 nnnn Blue Care Brisbane South Com'ty In-Home Care 1300 258 322 nnnn Blue Care Brisbane Valley Com'ty In-Home Care 1300 258 322 nnnn Blue Care Brisbane Community Care 1300 258 322 1 –4 n Blue Care Bundaberg Community In-Home Care 1300 258 322 nnnn Blue Care Bundaberg Community Care 1300 258 322 1 –4 n Blue Care Burdekin Community In-Home Care 1300 258 322 nnnn Blue Care Burdekin Community In-Home Care 1300 258 322 nnnn Blue Care Caboolture Community Care 1300 258 322 1 –4 n Blue Care Cairns Community In-Home Care 1300 258 322 nnnn Blue Care Cairns Valley Com'ty In-Home Care 1300 258 322 nnnn Blue Care Callide Valley Community Care 1300 258 322 1 –4 n Blue Care Callide Community In-Home Care 1300 258 322 nnnn Blue Care Caloundra Coast Com'ty In-Home Care 1300 258 322 nnnn Blue Care Capricorn Coast Community Care 1300 258 322 1 –4 n Blue Care Capricorn Coast Com’ty Care Innisfail 1300 258 322 1 –4 n Blue Care Cassowary Coast Com’ty Care Tully 1300 258 322 1 –4 n Blue Care Cassowary Community Care 1300 258 322 1 –4 n Blue Care Charleville Community In-Home Care 1300 258 322 nnnn Blue Care Charleville Towers Com'ty In-Home Care 1300 258 322 nnnn Blue Care Charters Towers Community Care 1300 258 322 1 –4 n Blue Care Charters Com'ty In-Home Care 1300 258 322 nnnn Blue Care Chinchilla-Miles Community Care 1300 258 322 1 –4 n Blue Care Chinchilla-Miles Community Care 1300 258 322 1 –4 n Blue Care Cloncurry Community In-Home Care 1300 258 322 nnnn Blue Care Cloncurry Community Care 1300 258 322 nnnn Blue Care Coomera Crows Nest Community Care 1300 258 322 1 –4 n Note: 1. Pages 56-57, OBC (QLD) 2. Up to 24 hour care available D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 20891 Note 1

• • • • • • • • • Note 2 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • g NESB • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • g NESB • • • g NESB • • • • • • • • • • • • • • • g ATSI • • • • • • • • • • • • • • • • VHC • • • • • • •

20476 21209 38684 20339 38685 38686 38687 38713 17341 38688 38689 38690 38691 38692 17324 38693 17338 38694 38695 18686 38696 38697 17323 38698 38699 18035 17348 17355 17255 38700 38701 17343 38702 20043 17459 38703 20631 20341

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

117

Regional Queensland Home Care Services

Nest Community In-Home Care nnnn BlueBlue CareCare Crows Community Care n Blue Care Cunnamulla Community In-Home Care nnnn Blue Care Cunnamulla Community Care n Blue Care Dalby Community In-Home Care nnnn Blue Care Dalby Community Care n Blue Care Dha'li Community In-Home Care nnnn Blue Care Eidsvold Community In-Home Care nnnn Blue Care Elanora Community In-Home Care nnnn Blue Care Emerald Community In-Home Care nnnn Blue Care Fassifern Community Care n Blue Care Gayndah Community In-Home Care nnnn Blue Care Gayndah Community Care n Blue Care Gladstone Community In-Home Care nnnn Blue Care Gladstone Community Care n Blue Care Goondiwindi Community In-Home Care nnnn Blue Care Goondiwindi Community Care n Blue Care Gympie Community In-Home Care nnnn Blue Care Gympie At Home nnnn Blue Care Help Bay Community In-Home Care nnnn Blue Care Hervey Community Care n Blue Care Ingham Community In-Home Care nnnn Blue Care Ingham Com'ty In-Home Care nnnn Blue Care Innisfail/Tully Community In-Home Care nnnn Blue Care Ipswich Community In-Home Care nnnn Blue Care Kingaroy Community Care n Blue Care Kingaroy/Nanango Community In-Home Care nnnn Blue Care Kirra Community Care n Blue Care Lockyer Community In-Home Care nnnn Blue Care Lockyer Community In-Home Care nnnn Blue Care Lowood Community Care n Blue Care Mackay Com'ty In-Home Care nnnn Blue Care Mackay/Sarina Community In-Home Care nnnn Blue Care Maranoa Community In-Home Care nnnn Blue Care Maroochy Community In-Home Care nnnn Blue Care Maryborough on Wheels nnnn Blue Care Meals Millmerran/Pittsworth Community Care nnnn In-Home Community Care n BlueBlue CareCare Monto nnnn Monto Community In-Home Care

118

DPS GUIDE TO HOME CARE 2019/20

PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Central Far North North South West

QUEENSLAND

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322

1 –4

1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322 1300 258 322

1 –4

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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•

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See Definition of Terms and Abbreviations on page 92

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• • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • •

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• • • • • • • •

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DPS Advert Web Notes Page ID 38704 17258 38706 17345 38708

g ATSI, NESB

17319 38709 38710

• • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • g ATSI • • • • • • • • • • • • • • • • • • • • • • • • • • • • • g ATSI • • • • • • • • • • • • • • g ATSI • • • • • • • • • •

38711 38712 20037 38714 17320 38715 18026 38716 17238 38717 20316 38718 17347 38719 38720 38721 38722 20342 38723 17349 38724 38725 17282 38726 38727 38728 38729 19100

• • •

• • • • • • • • •

38737 19070 38730

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional Queensland Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Central Far North North South West

QUEENSLAND

Community In-Home Care 1300 258 322 nnnn BlueBlue CareCare Mossman Isa Community Care 1300 258 322 1 –4 n Blue Care Mount Isa Community In-Home Care 1300 258 322 nnnn Blue Care Mount Community Care 1300 258 322 1 –4 n Blue Care Moura Community In-Home Care 1300 258 322 nnnn Blue Care Moura Community Care 1300 258 322 1 –4 n Blue Care Mundubbera Community In-Home Care 1300 258 322 nnnn Blue Care Mundubbera Community Care 1300 258 322 1 –4 n Blue Care Murgon Community In-Home Care 1300 258 322 nnnn Blue Care Murgon Community Care 1300 258 322 1 –4 n Blue Care Noosa Community In-Home Care 1300 258 322 nnnn Blue Care Noosa Community Care 1300 258 322 1 –4 n Blue Care Proserpine Community In-Home Care 1300 258 322 nnnn Blue Care Proserpine Community In-Home Care 1300 258 322 nnnn Blue Care Redcliffe Community In-Home Care 1300 258 322 nnnn Blue Care Redlands Community In-Home Care 1300 258 322 nnnn Blue Care Rockhampton Morgan CC 1300 258 322 1 –4 n Blue Care Rockhampton/Mt Community Care 1300 258 322 1 –4 n Blue Care Roma Community In-Home Care 1300 258 322 nnnn Blue Care Sandgate Community In-Home Care 1300 258 322 nnnn Blue Care Southport Community In-Home Care 1300 258 322 nnnn Blue Care Springwood Community Care 1300 258 322 1 –4 n Blue Care Stanthorpe Stanthorpe Community In-Home Care 1300 258 322 nnnn Blue Care Tablelands Care 1300 258 322 1 –4 n Blue Care Tablelands Community In-Home Care 1300 258 322 nnnn Blue Care ToowoombaCommunity Care 1300 258 322 1 –4 n Blue Care Toowoomba Community Community In-Home Care 1300 258 322 nnnn Blue Care Townsville Community 258 322 1 –4 n Blue Care Townsville Community CareIn-Home Care 1300 258 322 nnnn Blue Care Wakka Wakka Jinda Community Care 1300 1300 258 322 1 –4 n Blue Care Warwick Community Care 258 322 1 –4 n Blue Care Warwick Community In-Home Care 1300 1300 258 322 nnnn Bolton Clarke At Home Support (QLD) 1300 775 227 nnnn Bolton Clarke Cairns At Home Support 775 227 1 –4 n Bolton Clarke Darling Downs At Home Support 1300 1300 775 227 1 –4 n Bolton Clarke Mackay At Home Support 775 227 1 –4 n Bolton Clarke Rockhampton At Home Support 1300 775 227 1 –4 n Bolton Clarke Sunshine Coast At Home Support 1300 775 227 1 –4 n Bolton Clarke Townsville At Home Support 1300 1300 775 227 1 –4 n Note: 1. VHC and overnight services 2. VHC, Palliative Care not available D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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DPS Advert Web Notes Page ID 38731 17277 38733

• • • •

19093 38732 17363 38734 17337 38735

• •

19084 38736 17289 38738

•

38739 38759 38741

• • g ATSI •

17448 17445 38742 38743

• • • • • • • • •

• • • g NESB • • • • • • • •

38744

g ATSI

17315

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

17353 38745 17351 38746 17344 38747 17354 38748 17356 38749

Note 1

20803 18360 18361

Note 2

19417

DVA

19372

Note 2

18362 19371

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

119

Regional Queensland Home Care Services PHONE (07)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Central Far North North South West

QUEENSLAND

DPS Advert Web Notes Page ID 18363 DVA

Clarke Wide Bay Bundaberg At Home Supp 1300 775 227 1 –4 • • • • • • • • • • n Bolton 21069 Clarke Wide Bay Hervey Bay At Home Supp 1300 775 227 1 –4 • • • • • • • • • • • n Bolton 120 17358 At Home 4602 0290 1 –4 • • • • • • • • • n Brodribb 22345 Care 1800 226 342 1 –4 • • • • • • • • • • • • nnnn Candice 1800 370 575 1 –4 • • • • • • • • • • • • • g CALD, LGBTIQ 18033 n n CareCare Connect 17275 Community (WMQ*) 1800 448 448 1 –4 • • • • • • • • • • • • • n n Carinityin YourHomeHomeCare&Rockhampton 17390 1300 109 109 1 –4 • • • • • • • • • • • • Note 1 n Carinity Home Care Wide Bay 17394 109 109 1 –4 • • • • • • • • • • • • Note 2 n Catholic Healthcare Home Care Services Queensland 1300 n n Churches of Christ Care Com’ty Care Blackall 180046572256777474 1 ––4 • • • • • • • • • • Note 3 38609 n Churches of Christ Care Com’ty Care Darling Downs 4617 6691 1 –4 • • • • • • • • • • • • Note 3 19062 n Churches of Christ Care Com’ty Care Sunshine Coast 5456 3232 1 –4 • • • • • • • • • • • • Note 3 19058 n Churches of Christ Care Com’ty Care Townsville 4775 2250 1 –4 • • • • • • • • • • • • • Note 3 18693 n Churches of Christ Care Com’ty Care West Moreton 5460 6500 1 –4 • • • • • • • • • • • • Note 3 20928 n Churches of Christ Care CC Wide Bay (Bundaberg) 4150 1450 1 –4 • • • • • • • • • • • • Note 3 19057 n Churches of Christ Care CC Wide Bay (Hervey Bay) 4124 8985 1 –4 • • • • • • • • • • Note 3 20927 19060 1 4 • • • • • • • • • • • • n COTA Home Maintenance Service 37738 1300 658 842 • • nnnn Envigor Bundaberg/Wide Bay-Burnett 38766 0472 863 193 1 –4 • • • • • • • • • • n n Envigor Cairns 38769 0409 471 600 1 –4 • • • • • • • • • • • n Envigor Central Queensland 38768 0472 863 194 1 –4 • • • • • • • • • • • n Envigor Home Care 20627 1300 368 446 1 –4 • • • • • • • • • • • nnnn Five Good Friends Home Care Services 22111 1300 787 581 1 –4 • • • • • • • • • • • n n FutureCare Home Care 38404 4634 6302 1 –4 • • • • • • • • • • • n HCA Home nn Home Care Assistance Sunshine Coast/Wide Bay 130054914226888111 1 ––4 • • • • • • • • • • • • Note 4 38172 21854 1 4 • • • • • • • • • • • • n n Home Support Services 1800 854 300 1 –4 • • • • • • • • • • • g CALD, NESB 19443 nnnn Immanuel Gardens, Buderim 14694 1800 960 433 1 –3 • • • • • • • n integratedliving Queensland 19369 1300 782 896 1 –4 • • • • • • • • • • • • • nnnn Ipswich Multi Service Centre 18404 3812 2253 1 –4 • • • • • • • • • g CALD n Just Better Care Sunshine Coast 38506 –4 • • • • • • • • • • nNote: 1. nDomestic assistance available to clients in Rockhampton only;5353CHSP5111funded 1 service covers domestic assistance only 3. Veterans’ Home Care: 1300 550 450 2. CHSP funded service covers domestic assistance only

4. NDIS services for Self Managed packages

120

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover *Wesley Mission Queensland

n

Regional Queensland Home Care Services PHONE (07)

Just Better Care Townsville

4795 7337

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Central Far North North South West

QUEENSLAND

1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • •

DPS Advert Web Notes Page ID 38507

• • g LGBTIQ • • VHC • • VHC • • VHC • VHC • VHC •

1300 110 254 • • n n KinCare Barriers Bundaberg & Hervey Bay 5457 4300 • • • n n LifeLife Without Barriers Far North QLD 4032 8300 • • • n Life Without Barriers Ipswich 3432 7800 • • • n Life Without Barriers Mackay 4965 4800 • • • n Life Without Without Barriers Moreton Bay & Sunshine 5457 4300 • • • n Coast Barriers Rockhampton & Central 4848 4200 • • • n LifeLife Without Without Barriers Toowoomba & Darling Downs 4616 3100 • • • n Life Without Barriers Townsville 4755 7400 • • • nn Mable 1300 736 573 • • nnnn Mercy Place Westcourt 4031 6977 24 n Orana, Kingaroy 4162 6555 12 • • • • • • • • • n Overnight Respite Services (WMQ*) 1800 448 448 1 –4 • • • • • • • • • • • nnnn Ozcare Home Care Bundaberg 1800 692 273 1 –4 • • • • • • • • • • • • • n Ozcare Home Care Cairns 1800 692 273 1 –4 • • • • • • • • • • • • • g ATSI n Ozcare Home Care Central Highlands 1800 692 273 1 –4 • • • • • • • • • • • • n n Ozcare Home Care Gladstone 1800 692 273 1 –4 • • • • • • • • • • • • n Ozcare Home Care Hervey Bay 1800 692 273 1 –4 • • • • • • • • • • • • n Ozcare Home Care Ipswich 1800 692 273 1 –4 • • • • • • • • • • • g ATSI n Ozcare Home Care Mackay 1800 692 273 1 –4 • • • • • • • • • • • • • n Ozcare Home Care Rockhampton 1800 692 273 1 –4 • • • • • • • • • n Ozcare Home Care Toowoomba 1800 692 273 1 –4 • • • • • • • • • • • • • g Note 1 n Ozcare Home Care Townsville 692 273 1 –4 • • • • • • • • • • • • • g ATSI n Pine Rivers Com'ty Assisted Transport Serv (WMQ*) 1800 1800 448 448 • • • nnnn Regis Home Care Cairns 1300 188 740 1 –4 • • • • • • • • • • • • n Salem Aged Care Toowoomba 1800 960 433 1 –4 • • • • • • • • • • • n St Vincent's Care Serv Com'ty Living Sunshine Coast 1800 778 767 – n St Vincent's Care Serv Com'ty Living Toowoomba 1800 778 767 1 –4 • • • • • • • • • • • n Suncare Community Services Home & Com’ty Care 1800 786 227 1 –4 • • • • • • • • • • • • DVA, VHC 1 4 • • • • • • • • • • • • • n nn Sunnymeade Park Home Care Services 5495 4233 • • • • • • • • • • • Note 2 nnnn Toowoomba Multi Service Centre 4635 2966 1 –4 • • • • • • • • • n Note: 1. ATSI; Meals offered in the Warwick area only.

2. Services for Sunnymeade Park Retirement Village residents only

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92

18663 38663 21406 38667 22281 38331 22286 22285 22284 22109 14459 14585 18725 17293 17294 17419 18717 17299 17297 17298 17302 17300 17426 20943 21413 14845 21966 21967 20308 20284 18405

*Wesley Mission Queensland AgedCareGuide.com.au/home-care

121

QUEENSLAND

Health & Wellness Services

SUBURB

PHONE (07)

Anglicare SQ Caboolture Community Services

Caboolture 1300 610 610

Anglicare SQ Gold Coast Community Services

Robina 1300 610 610

Anglicare SQ Logan Community Services Anglicare SQ Longreach Community Services

Meadowbrook 1300 610 610 Longreach 1300 610 610

Anglicare SQ Metro North Community Services

Stafford 1300 610 610

Anglicare SQ Metro South Community Services

Woolloongabba 1300 610 610

Anglicare SQ Roma Community Services Anglicare SQ Sunshine Coast Com'ty Services

Roma 1300 610 610 Nambour 1300 610 610

Anglicare SQ Toowoomba Community Services

Toowoomba 1300 610 610

Anglicare SQ Townsville Community Services

Townsville 1300 610 610

Anglicare SQ West Moreton Community Services Anglicare SQ Wide Bay Community Services Arana Hills Pine Rivers Respite Service (WMQ*)

Booval 1300 610 610 Point Vernon 1300 610 610 Petrie 1800 448 448

BallyCara HomeCare Day Respite

Scarborough 1300 272 222

Balmoral Uniting Community Centre (WMQ*)

Morningside 1800 448 448

Beaumont Care Peninsula Aged Care Service

Kippa-Ring 0499 779 877

Beaumont Care Redcliffe Community Services

Clontarf 0499 779 877

Beaumont Care Rothwell Community Services

Rothwell 0499 779 877

Blue Care Arundel Respite Care

Coomera 1300 258 322

Blue Care Atherton Respite Care

Atherton 1300 258 322

Blue Care Beaudesert Allied Health

Beaudesert 1300 258 322

Blue Care Beenleigh Allied Health

Mount Warren Park 1300 258 322

Blue Care Bowen Respite Care

Bowen 1300 258 322

Blue Care Bundaberg Allied Health

Bundaberg 1300 258 322

Blue Care Bundaberg Respite Care

Bundaberg 1300 258 322

Blue Care Caboolture Community Care

Morayfield 1300 258 322

Blue Care Cairns Respite Care

Parramatta Park 1300 258 322

Blue Care Callide Valley Respite Care

Biloela 1300 258 322

Blue Care Carina Allied Health

Carina 1300 258 322

Blue Care Central Queensland Allied Health

Gracemere 1300 258 322

Blue Care Charleville Respite Care

Charleville 1300 258 322

Blue Care Chinchilla/Miles Respite Care

Chinchilla 1300 258 322

Blue Care Coolum Beach Respite Care

Coolum Beach 1300 258 322

Blue Care Coopers Plains Respite Care

Coopers Plains 1300 258 322

Blue Care Cunnamulla Respite Care

Cunnamulla 1300 258 322

Blue Care Dicky Beach Respite Care

Dicky Beach 1300 258 322

Blue Care Eastside Community Care

Wynnum West 1300 258 322

Blue Care Fraser Coast Allied Health

Torquay 1300 258 322

Blue Care Gayndah Respite Care

Gayndah 1300 258 322

Blue Care Gold Coast Allied Health

Elanora 1300 258 322

Blue Care Gympie Respite Care

Gympie 1300 258 322

122

DPS GUIDE TO HOME CARE 2019/20

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

• • • • • • • • • • • • • • •

••• • • •• •••• •••• • •• •••• • ••

• • • • • • • • • •

• ••••• •• • • • • • • •• ••••• • •• • • • • • • •

•

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

•• •• • •

•• •

••

See Definition of Terms and Abbreviations on page 92

20008 ATSI

17461 17235 17231 19078 17225 17228 18676 18732 20942 27 14644

•

••••••

18723 14853 14877 14867 38751

• •

••• •••

• ••

19438 18025 19089

• • •

•

•••

•

19415 19439 19448 17342 19090

•••••• •••••

••

19420 19098 20038 18027 19434 20041

•

••••• •

17232

•

••

••• ••• •• •• ••• •• ••••

17233

38750

••• ••• •••••••• • • ••• ••• •• • • • • • • •

DPS Web Notes Advert Page ID 17230

20039 19433 17241

••

•••

•

19436 17321

•

••••

••

19359 17243

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover *Wesley Mission Queensland

QUEENSLAND

Health & Wellness Services

SUBURB

PHONE (07)

Blue Care Henderson Respite Care

Kenmore 1300 258 322

Blue Care Hervey Bay Respite Care

Torquay 1300 258 322

Blue Care Ipswich Allied Health & Respite Care

Eastern Heights 1300 258 322

Blue Care Kirra Respite Care

Coolangatta 1300 258 322

Blue Care Mackay Respite Care

Mackay 1300 258 322

Blue Care Mareeba Respite Care

Mareeba 1300 258 322

Blue Care Maryborough Respite Care

Maryborough 1300 258 322

Blue Care Metro North Allied Health

Morayfield 1300 258 322

Blue Care Monto Respite Care

Monto 1300 258 322

Blue Care Mount Isa Respite Care

Mount Isa 1300 258 322

Blue Care Moura Respite Care

Moura 1300 258 322

Blue Care Mt Gravatt Respite Care

Mount Gravatt 1300 258 322

Blue Care Mundubbera Respite Care

Mundubbera 1300 258 322

Blue Care Rangeview Respite Care

Ashgrove 1300 258 322

Blue Care Redbank Respite Care

Redbank 1300 258 322

Blue Care Redcliffe Allied Health

Redcliffe 1300 258 322

Blue Care Redland Respite Care

Alexandra Hills 1300 258 322

Blue Care Rockhampton Respite Care

Rockhampton 1300 258 322

Blue Care Sandgate Respite Care

Deagon 1300 258 322

Blue Care Springwood Allied Health

Springwood 1300 258 322

Blue Care Sunnybank Respite Care

Sunnybank 1300 258 322

Blue Care Sunshine Coast Allied Health

Toowoomba 1300 258 322

Blue Care Townsville Allied Health

Mount Louisa 1300 258 322

Blue Care Warwick Respite Care

Warwick 1300 258 322

Blue Care Wynnum Allied Health

Albion 3624 6100

Co.As.It. Community Services Gold Coast (QLD)

Chevron Island 5617 9500

Fulton Wellbeing Centre

Sinnamon Park 1800 448 448 Upper Mount Gravatt 3349 0875

Gordon Park Multi Service Centre Hadden Place Respite Centre integratedliving Australia Wellness Centre Cairns integratedliving Australia Wellness Ctr Toowoomba Life Without Barriers Capalaba Seniors Activity Ctr Life Without Barriers Mackay Seniors Activity Ctr Orana Day Therapy Centre Ozcare Day Respite Centre Burleigh Heads Ozcare Day Respite Centre Clontarf

••• • • •

• • • • •• • •

• • • • ••

••• •• •• •

• •

•• •••

Wynnum West 1300 258 322

Co.As.It Community Services Brisbane

Ipswich Multi Service Centre

• • • • • •• • •

Toowoomba 1300 258 322

Blue Care Toowoomba Respite Care

Garden City Multi Service Centre

• ••• •• •••• • • ••• • ••• • •• • •••••• •• •

Nambour 1300 258 322

Blue Care Toowoomba Allied Health

Gordon Park 3857 2191 Sinnamon Park 1800 448 448

••• • • ••• ••• •••

••• ••• ••• ••• ••••

Cairns 1300 782 896 Kearneys Spring 1300 782 896 East Ipswich 3812 2253 Capalaba 3440 6300 North Mackay 4965 4800

••• ••• •••••••• ••••••••

Kingaroy 4162 6555 Burleigh Heads 1800 692 273 Clontarf 1800 692 273

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

••• •••

••• •••

DPS Web Notes Advert Page ID 38753 19440

••••••

••

20044 17350 20040 19421 19446

•

••••

••

19449 17317 19423 17316 38754 20042 38755 19447

•

••••

••

19427 19920 19099 19362

••

•••

••

19435 38756

• •••• •••••

•• ••

19422 19414 19413

•••

•

19101 17356

••••••

17340 17263 18688

•

••••• •••• •••

• • •

19018 18406 18403 18667

•• ••

•••• •••• •••

38495 38774

•

18404 22282 22281

•

•••

14585 14376 19102

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

123

QUEENSLAND

Health & Wellness Services

SUBURB

Ozcare Day Respite Centre Miriam Vale

PHONE (07)

Miriam Vale 1800 692 273

Ozcare Day Respite Centre Parkwood Gardens

Labrador 1800 692 273

Ozcare Day Respite Centre Runaway Bay

Runaway Bay 1800 692 273

Ozcare Day Respite Centre Toowoomba

Toowoomba 1800 692 273

Ozcare Day Respite Centre Townsville

Gulliver 1800 692 273

Regis Cairns Day Therapy Centre

Sinnamon Village Hydrotherapy Pool & Gym

• • • • •

• • • • •

• • • • •

• • • • •

19083 14364 Note 2

Sinnamon Park 1800 448 448 Fernvale 5427 0548 Bellara 1800 786 227

Sundale Rehabilitation Centre

• • • ••• ••••••••

Nambour 5441 0740

Tabeel Day Therapy Centre

Laidley 1800 960 433 Toowoomba 4635 2966

Trinder Park Day Therapy Centre Wahroonga Day Therapy Centre Wheller Gardens Day Therapy Centre (WMQ*) Note: 1. Open Tuesdays, Fridays, and every second Wednesday 2. Open Thursdays

•••

•••

Woodridge 1800 960 433 Biloela 4992 8300 Chermside 1800 448 448

18544 19398

• • •

Kirwan 1300 998 100

Suncare Com'ty Services Cottage Respite Care

14462 14828 14845 Note 3

19069

Note 4

20950 21163

•

••• •••• • ••••• ••••

• • • • •

• • • • • •

• •

21365

•

14362 18405

• •

• •

14771 14712 19019

3. Hydrotherapy, physiotherapy & gym onsite 4. Includes programs for people under 65 with disabilities

124

• • • • •

South Toowoomba 1800 960 433

Somerset Community Services

Toowoomba Multi Service Centre

• • • • •

DPS Web Notes Advert Page ID 20035 Note 1

Whitfield 1300 998 100

Regis Townsville Day Therapy Centre Salem Day Therapy Centre

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover *Wesley Mission Queensland

NORTHERN TERRITORY – AREA MAP

Central Greater Darwin North Eastern North Western Southern

This map provides you with a geographical reference to the Council (LGA) areas in the Northern Territory.

Northern Territory

AgedCareGuide.com.au/home-care

125

NORTHERN TERRITORY

Northern Territory useful phone numbers Organisation

Phone

Organisation

Phone

Aged Care Quality & Safety Commission

1800 951 822

My Aged Care

1800 200 422

Carer Gateway

1800 422 737

National Continence Helpline

1800 330 066

Carers NT

08 8944 4888

National Dementia Helpline

1800 100 500

CatholicCare NT Alice Springs

08 8958 2400

Northern Territory Office of the Public Guardian

08 8922 7116

NT Consumer Affairs Enquiry Service

1800 019 319

Centrelink - Older Australians Line

132 300

Commonwealth Respite and Carelink Centre

1800 052 222

NT Seniors Card

1800 441 489

COTA NT

08 8941 1004

Older Persons Advocacy Network (OPAN)

1800 700 600

Darwin Community Legal Service

1800 812 953

Public Trustee for the Northern Territory

08 8999 7271

Department of Veterans' Affairs

1800 555 254

Seniors Health Card

132 300

Legal Aid Helpline

1800 019 343

Translating and Interpreting Service

131 450

re P a

Northern Territory Home Care Services

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

132 011

Community Care Alice Springs n Calvary Calvary Community Care Darwin

1300 660 022

n Calvary Mulakunya Flexible Aged Care Service n Candice Care nnnnn COTA Home Maintenance Service n Support Services nnnnn Home Northern Territory n n integratedliving Home Care Darwin n Regis Southern Cross Care (SA & NT) Home Support n Services Darwin

1300 660 022 8978 3721 1800 226 342 1300 658 842 1800 854 300 1300 782 896 1300 188 740 1800 852 772

• • • •

1 –4 1 –4 2 1 –4

• • • • • – • • • 1 4 – • • • • • 1 4 1 –4 • • • • • • • • • 1 –4

• •

SUBURB

Dementia Australia NT Social Support (Alice Springs) Dementia Australia NT Social Support (Darwin)

PHONE (08)

Alice Springs 7979 0081 Nightcliff 7979 0073

Regis Day Respite & Day Therapy Centre Tiwi

Tiwi 1300 765 340

g ATSI

19625 19652 38290 37738

• • • • • • •

• • • •

• • • • • • • • •

• • • •

• g ATSI, CALD • • • g ATSI, CALD

21927 38340 18500 21236

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple ort Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Health & Wellness Services

• • • • g NESB

• • • • • • • •

Centre Based Care

DPS Web Advert Page ID 19214

e Ca

PHONE (08)

Hom

Central Greater Darwin North Eastern North Western Southern

Medicare

••• ••• •••

•• •• •••

DPS Web Notes Advert Page ID 18897 18898

••

Note 1

18527

Note: 1. ATSI, Socially isolated & memory loss

126

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST

ANANGU PITJANTJATJARA COOBER PEDY

Nepabunna SOUTH AUSTRALIA – AREA MAP

!

ROXBY

OUTBACK AREAS COMMUNITY DOWNS TRUST to the Council (LGA) areas ROXBY These maps provide you with aDEVELOPMENT geographical reference in South Australia.

DOWNS

APY LANDS

COOBER PEDY

CEDUNA

MARALINGA TJARUTJA

ROXBY DOWNS

FLINDERS RANGES

MOUNT REMARKABLE

Nepabunna

ROXBY DOWNS

Nepabunna

ORROROO CARRIETON MOUNT REMARKABLE

FLINDERS RANGES

FLINDERS ORROROO RANGES MOUNT CARRIETON REMARKABLE PETERBOROUGH

CEDUNA

STREAKY BAY

!

!

PORT OUTBACK AREAS COMMUNITY CEDUNA AUGUSTA DEVELOPMENT TRUST

STREAKY BAY WHYALLA

PORT STREAKY FLINDERS BAY PORT AUGUSTA NORTHERN PETERBOROUG RANGES KIMBA AUGUSTA MOUNT PORT AREAS CEDUNA ORROROO Nepabunna WUDINNA REMARKABLE PIRIE WHYALLAGOYDER FRANKLIN CARRIETON WUDINNA WHYALLA HARBOUR BARUNGA NORTHERN ELLISTON KIMBA PORT AREAS CLEVE NORTHER ROXBY BERRI WEST KIMBA STREAKY BAY PIRIE PORT AREAS PORT GOYDER DOWNSFRANKLIN BARMERA PIRIE FRANKLIN AUGUSTA HARBOUR CLAREBARUNGA & WAKEFIELD ELLISTON COPPER PETERBOROUGH GILBERT CLEVE HARBOUR BARUNGA ELLISTON B RENMARK TUMBY COAST WEST VALLEYS CLEVE WUDINNA WHYALLA YORKE LOWER EYRE BA BAY WEST PARINGA CLARE & WAKEFIELD PENINSULA NORTHERN PENINSULA COPPER KIMBA GILBERT WAKEFIELD C MID TUMBY PORT AREASCOAST GERARDCOPPER VALLEYS G MURRAY PIRIE FRANKLIN YORKE LOWER EYRE GOYDER TUMBY COAST BAY LOXTON V YORKE HARBOUR BARUNGA PENINSULA LOWER EYRE PENINSULA ELLISTON BAY WAIKERIE PORT MID CLEVE PENINSULA PENINSULA BERRI GERARD WEST FLINDERS LINCOLN KAROONDA MURRAY BARMERA RANGES EAST MURRAY CLARE & WAKEFIELD MOUNT COPPER CEDUNA ORROROO PORT REMARKABLE GILBERT MURRAY TUMBY COAST PORT CARRIETON RENMARK LINCOLN VALLEYS KAROOND BRIDGE YORKE LOWER EYRE BAY SOUTHERN PARINGA LINCOLN EAST MURR PENINSULA PENINSULA MALLEE STREAKY BAY PORT MID MURRAY GERARD AUGUSTA MURRAY MU BRIDGE LOXTON PETERBOROUGH BR THE COORONG WAIKERIE PORT WUDINNA WHYALLA LINCOLN KAROONDA NORTHERN Regional KIMBA EAST MURRAY TATIARA PORT AREAS THE COORONG PIRIE FRANKLIN MURRAY GOYDER HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN CLEVE BERRI T WEST MALLEE BARMERA CLARE & WAKEFIELD COPPER KINGST NARACOORTE GILBERT THE COORONG TUMBY COAST LUCINDALE VALLEYS YORKE GAWLER LOWER EYRE BAY ROBE PENINSULA GAWLER PENINSULA MID NA TATIARA WATTLE RANGE GERARD L MURRAY LOXT PLAYFORD ROBE WAIKE KINGSTON PORT MOUNT WAT LINCOLN GAMBIER GRANT KAROONDA EAST MURRAY NARACOORTE MURRAY LUCINDALE BRIDGE LIGHT ADELAIDE SOUTHE ROBE MALLE PLAINS SALISBURY WATTLE RANGE WUDINNA

Metropolitan

GAWLER

Adelaide Detail Inset

PLAYFORD GAWLER

Y

TEA TREE GULLY SALISBURY

DE

Y

East Mid North North South East West

Eastern Mid Northern Northern Southern Western

!

PORT ADELAIDE CAMPBELLTOWN ENFIELD PROSPECT

Adelaide Inset

TEA TREE GULLY

LIGHT

ADELAIDE PLAINS BAROSSA

TEA TREE GULLY

THE COORONG LIGHT MOUNT GAMBIER GRANT TATIARA

ADELAIDE PLAINS

See Adelaide

CAMPBELLTOWN BAROSSA Detail Inset TEA TREE WALKERVILLE ES BURNSIDE CAMPBELLTOWN ADELAIDE LIGHT ADELAIDE KINGSTON BAROSSA PROSPECT GULLY CHARLES T ADELAIDE NORWOOD PAYNEHAM ADELAIDE PLAINS PROSPECT See Adelaide GAWLER STURT ST PETERS HILLS See Adelaide Detail Inset WALKERVILLE WEST BURNSIDEWEST NARACOOR Detail Inset WALKERVILLE M TORRENS UNLEY LUCINDAL PLAYFORD BURNSIDE CAMPBELLTOWN PAYNEHAM ADELAIDE BAROSSA TORRENSNORWOOD UNLEY MOUNT ROBE NORWOOD PAYNEHAM ADELAIDE ST PETERS HILLS PROSPECT BARKER ST PETERS HILLS WATTLE RAN See Adelaide LDFAST MITCHAM ONKAPARINGA HOLDFAST BAY MITCHAM Detail Inset WALKERVILLE URNSIDE MOUNT BAY MOUNT BARKER NORWOOD PAYNEHAM ADELAIDE GRA BARKER ST PETERS MARION HILLS ONKAPARINGA SALISBURY ALEXANDRINA MARION ONKAPARINGA M TEA TREE LIGHT ADELAIDE MOUNT VICTOR GULLY PLAINS ALEXANDRINA BARKER HARBOR ALEXANDRINA ONKAPARINGA YANKALILLA VICTOR HARBOR

CAMPBELLTOWN ADELAIDE

PROSPECT

WEST KANGAROO ISLAND BURNSIDE TORRENS UNLEY

T

MITCHAM

MARION

YANKALILLA ALEXANDRINA See Adelaide

Detail Inset

WALKERVILLE NORWOOD PAYNEHAM ST PETERS

KANGAROO ISLAND

VICTOR HARBOR

BAROSSA

VICTOR HARBOR

YANKALILLA ADELAIDE HILLS

YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

KANGAROO ISLAND

MOUNT BARKER

Sp

ONKAPARINGA KANGAROO ISLAND ALEXANDRINA AgedCareGuide.com.au/home-care Spa al Systems Team - March 2008

127

DITRDLG_08_04

VICTOR HARBOR

SOUTH AUSTRALIA

South Australia useful phone numbers Organisation

Phone

Organisation

Phone

Aged Care Quality & Safety Commission

1800 951 822

My Aged Care

1800 200 422

Aged Rights Advocacy Service

1800 700 600

National Continence Helpline

1800 330 066

Carer Gateway

1800 422 737

National Dementia Helpline

1800 100 500

Carers SA

08 8291 5600

Office of the Public Advocate (SA)

08 8342 8200

Older Persons Advocacy Network (OPAN)

1800 700 600

Centrelink – Older Australians Line

132 300

Commonwealth Respite and Carelink Centre

1800 052 222

Public Trustee (SA)

08 8226 9200

COTA SA

08 8232 0422

Seniors Card SA

1800 819 961

Department of Veterans' Affairs

1800 555 254

Legal Services Commission of SA Legal Helpline

1300 366 424

Seniors Health Card South Australia Retirement Villages Residents Association (SAVRA) Translating and Interpreting Service

 ACH Group Respite Services  Adelaide Quality Care Services  Note: 1. Arabic, Cambodian, Greek, Italian, Muslim

ACH Group Home Care Packages

PHONE (08)

1300 224 477 1300 224 477 1800 870 099

08 8232 0422 131 450

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

e Ca

Greater Adelaide Metropolitan Home Care Services

re P a

132 011

Hom

Eastern Mid Northern Northern Southern Western

Medicare

132 300

1 –4 • • • • • • • • •

• • • • • • • • • • • • •

1 –4 • •

• • • • • • • •

DPS Web Advert Page ID Note g 1 128 17475 128 19188 38358

Home Care Packages tailored to you Lionel and his golden retriever, Opal were a match made in heaven. Since adopting Opal from the shelter, they were an inseparable pair.

At 87, Lionel felt he needed more support to stay living at home so he took up a Home Care Package with ACH Group.

Wherever Lionel went, ACH Group ensured Opal went too - whether it be to medical appointments, shopping or outings to the beach.

Sign up or switch today!

Let’s talk 1300 22 44 77 Visit achgroup.org.au

128

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Adelaide Metropolitan Home Care Services

  AnglicareSA Home Care Services  At Home Created by Life Care  Australian Red Cross Aged Care Services  Barossa Village Home Care  Barunga Community Care  Aged Care - Multicultural Home Care Pkgs   Bene Aged Care - Multicultural Home Care Serv   Bene Clarke At Home Support  Bolton Calvary Community Care Adelaide   Calvary Community Care Southern Fleurieu   Candice Care  Carer Support Glandore Centre   Clayton Church Homes - Home Care Services  Note: 1. VHC & overnight services Alwyndor Aged Care

PHONE (08)

8177 3200 1800 317 009 1300 555 220 8100 4500 8562 0300 8635 0526 8131 2000 8131 2000 1300 665 444 1300 660 022 1300 660 022 1800 226 342 8433 9555 8165 6400

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Eastern Mid Northern Northern Southern Western

SOUTH AUSTRALIA

1 –4 • • • • • • • • • • • • • 1 –4 • • • • • • • • • • • • • 1 –4 • • • • • • • • • • • •

• 1 –4 • • • • 1 –4 • • • • • • 1 –4 • • • • • • • 1 –4 • • • 1 –4 • • • • • 1 –4 • • • •

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DPS Advert Web Notes Page ID 14923

• • • • • DVA, VHC • Note 1 • g ATSI, CALD • • • 129 •

21926 17506 38428 18524 21519 17516 20458 20791 17856 17492 38290 21764 38877

Quality Care Through Mutual Respect.

Experience quality care delivered by our dedicated team or the independence you desire in a choice of comfortable homes and independent living units located throughout Adelaide and Hills.

Residential Care Retirement Living Magill Magill Elizabeth Park Norwood Prospect Beulah Terraces Summerhill Adelaide Hills Woodside Home Care Services Throughout Adelaide and Hills

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92

Get in touch to discuss how we can support you or your loved one Phone 08 8404 8200 claytonhomes.com.au

AgedCareGuide.com.au/home-care

129

Greater Adelaide Metropolitan Home Care Services

 Country Home  Five Good Friends Home Care Services  GOCSA Community Care Services   HCA Home  Helping Hand Country Home Care  Hand Metro Home Care  Helping  HenderCare Support Services  Home integratedliving South Australia   Integrity Care (SA)  JBMT Kalyra Com’ty Services SE Metro Region   Kalyra Communities - Help at Home  (James Brown Memorial Trust)  KinCare   KompleteCare Without Barriers Adelaide  LifeLingCare  Mable  Mallee Aged Care Home Based Care  Murray Nextt SA  Orana Aged Care at Home  Pennwood Home Care   Polish Aged Care Home Care Packages  Polish Aged Care Social Support Service  Programmed Care  RDNS SA Home Care Services  Resthaven Home Care Packages Metro Adelaide  Resthaven Home Care Packages Reg South Aust  Resthaven In Home Support Services Metro Adel  Resthaven Lifestyle Choices Plus  Southern Cross Care (SA & NT) Home Support Fleurieu  Services Southern Cross Care (SA & NT) Home Support Metro East  Services Southern Cross Care (SA & NT) Home Support Metro North  Services Southern Cross Care (SA & NT) Home Support   Services Metro South COTA Home Maintenance Service

Note: 1. DVA, VHC; Services Gawler only within Adelaide Metro area 2. European, Greek, Italian, Macedonian, Vietnamese 3. CALD, LGBTIQ, NESB CALD, LGBTIQ, NESB 4. Overnight services available

PHONE (08)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Eastern Mid Northern Northern Southern Western

SOUTH AUSTRALIA

1300 658 842 1300 773 202 1300 787 581 7088 0500 1300 422 111 1300 444 663 1300 444 663 1300 764 433 1800 854 300 1300 782 896

12 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 1 –4

8276 2070 8278 0390 8278 0390 1300 733 510

1 –4 1 –4 1 –4

8265 5696 1300 883 867 8371 0711

1 –4 1 –4

1300 736 573 8532 2255 1300 369 568 8375 2000 8341 0401 8232 1464

1 –4 1 –4 1 –4 1 –4 1 –4

8232 1464 1300 844 418 1300 364 264 1300 136 633 1300 136 633

1 –4 1 –4 1 –4

1300 136 633 1300 136 633 1800 852 772 1800 852 772 1800 852 772 1800 852 772

1 –4 1 –4 1 –4 1 –4

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• • • • • • • • • •

• • • • • • • • • •

5. Asian, CALD, LGBTIQ, Vietnamese, Western European 6. CALD, Eastern European, Greek, Hungarian and Serbian 7. Eastern European, European, German, Latvian, Polish, Russian, Slavic and Ukrainian

DPS Advert Web Notes Page ID 37738

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

17464 • Note 1 22262 • 17500 • g Note 2 38077 • • g ATSI, LGBTIQ 17490 • g CALD, LGBTIQ 17491 • DVA, VHC 21862 • g ATSI, CALD 15318 38339 • 21032 • 20391 • 20392 • g Note 3 17515 • TCP • Note 4 47 20447 • DVA, VHC 21995 • g CALD, Chinese 22031 22109 • 17495 • g ATSI 18338 • g Note 5 38346 • 20757 • g Note 6 17823 • g Note 7 20147 • Note 8 38867 • • OBC (SA & NT) 15317 17497 • 17499 • 19228 • 19731 • 18518 • g CALD 19703 • g Note 9 17501 • g Note 9 18162 • g Note 9

8. Includes meal delivery 9. Limited nursing/palliative care services

Aged Care Navigators

As part of the Navigators trial until June 2020 we are running information sessions and providing one on one assistance in selected areas to help you with relevant forms related to Aged Care Services and also understand how to get aged care services.

In South Australia free call 1800 182 324 or Northern Territory (08) 8941 1004 to find a Navigator.

130

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Adelaide Metropolitan Home Care Services PHONE (08)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Eastern Mid Northern Northern Southern Western

SOUTH AUSTRALIA

DPS Advert Web Notes Page ID

1800 852 772 1 –4   8332 0950 1 –4  St Louis Home Care Victor Harbor 8552 1481 1 –4   St Louis Private HC Services Victor Harbor 1481   St Louis Private Home Care Services Adelaide 8552 8332  UCWB Commonwealth Home Support Program 8245 0950 7196  UCWB Home Care Packages   Uniting Communities Home Care Packages 180082456157196677 1 ––4  Uniting Communities Home Support Program 1800 615 677 1 4  UnitingSA Home Care 8449 7085 1 –4   Note: 1. Limited nursing/palliative care services 2. CALD, 24 hour care available

• • • • •

• • • • •

• • • •

• • • • • • •

• • • • • • • • • •

• • • • • • • • • •

• g Note 1 • g Note 2 • g Note 2 • g Note 2 • g Note 2

19774

• • g CALD, NESB • DVA , VHC • g NESB

17503

17477 21533 17507 21052 19199 17472 17473 17496

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

• • • • •

• • • • •

e Ca

PHONE (08)

ACH Group Home Care Packages 1300 224 477 1 –4  ACH Group Respite Services  Australian Red Cross Aged Care Services SA 130081002244500477  Barossa Village Home Care 8562 0300 1 –4  Barunga Community Care 8635 0526 1 –4  Bolton Clarke At Home Support 665 444  Calvary Community Care Flinders & Far North 1300 660 022 1 –4   Calvary Community Care Southern Fleurieu 1300 1300 660 022 1 –4   Candice Care 1800 226 342 1 –4  COTA Home Maintenance Service 1300 658 842  Country Home Services Yorke Peninsula, 1300 773 202 12  Lower North, Barossa & Gawler Home Care Yorke Peninsula 8832 2822 1 –4  Eldercare HCA Home 1300 422 111 1 –4  Helping Hand Country Home Care 1300 444 663 1 –4   HenderCare 1300 764 433 1 –4 Note: 1. Arabic, Cambodian, Greek, Italian and Muslim 2. VHC; Overnight services

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

re P a

Regional South Australia Home Care Services

Hom

East Mid North North South East West

Southern Cross Care (SA & NT) Home Support Services Metro West St Louis Home Care Adelaide

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • •

See Definition of Terms and Abbreviations on page 92

DPS Advert Web Notes Page ID g Note 1 128 17475 128 19188 38428 18524 21519 20791 Note 2 17466 g ATSI 17492 38290 37738

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • DVA, VHC 131 • • • • • • • • • • • • • • • • • • • • • • • • • • g ATSI, LGBTIQ • • • • • • • • • DVA, VHC

AgedCareGuide.com.au/home-care

17464 19767 38077 17490 21862

131

Regional South Australia Home Care Services

                            Note: 1. LGBTIQ, CALD, NESB

PHONE (08)

Home Support Services 1800 854 300 integratedliving South Australia 1300 782 896 Integrity Care (SA) 8276 2070 JBMT Kalyra Com'ty Services SE Metro Region 8278 0390 Kalyra Communities - Help at Home 8278 0390 (James Brown Memorial Trust) KinCare SA 1300 733 510 Life Without Barriers Adelaide 1300 883 867 Murray Mallee Aged Care Home Based Care 8532 2255 Nextt SA 1300 369 568 Orana Aged Care at Home 8375 2000 Polish Aged Care Social Support Service 8232 1464 Programmed Care 1300 844 418 RDNS SA Home Care Services 1300 364 264 Resthaven Home Care Packages Reg South Aust 1300 136 633 Resthaven In Home Serv Support Reg South Aust 1300 136 633 Resthaven Lifestyle Choices Plus 1300 136 633 St Louis Home Care Adelaide 8332 0950 St Louis Private Home Care Services Adelaide 8332 0950 Star of the Sea In-Home & Community Care 1300 113 008 UCWB Commonwealth Home Support Program (CHSP) 8245 7196 Uniting Communities Home Care Packages 1800 615 677 Uniting Communities Home Support Program 1800 615 677

2. Asian, CALD, LGBTIQ, Vietnamese, Western Europe

1 –4 • • • • • • • • • • • • • 1 –4 • • • • • • • • • • • •

• • • • •

1 –4 1 –4 1 –4 1 –4 1 –4 1 –4 • 1 –4

•

DPS GUIDE TO HOME CARE 2019/20

• • • • • •

• • • • • • • •

1 –4 • • • • 1 –4

• • • • • 1 –4 • • • • – 1 4 • • • • • 1 –4 • • •

3. Includes meal delivery service 4. CALD, 24 hour care available

132

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

East Mid North North South East West

SOUTH AUSTRALIA

• • • • • • • •

• • • • • • • •

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DPS Advert Web Notes Page ID ATSI, CALD 15318 g 38339 21032 20391

• • • • • • • • • • • • g Note 1 • • • TCP • • • • DVA, VHC • • • g ATSI • • • • g Note 2 • • • • • Note 3 • • • • • • • OBC (SA & NT) • • • • • • • • • • • • • g Note 4 • • • • Note 5 • • • • g Note 6 • • • • • • g CALD, NESB • • • • DVA, VHC

20392 17515 21995 17495 18338 38346 20147 38867 15317 17499 19729 19731 17477 21052 19567 19199 17472 17473

5. 24 hour care available 6. CALD, LGBTIQ, VHC

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

SOUTH AUSTRALIA

Health & Wellness Services

SUBURB

PHONE (08)

ACH Group Health & Wellbeing Services South Christie Downs 1300 224 477 ACH Group Health & Wellbeing Services West Glenelg East 1300 224 477 ACH Group Health & Wellbeing Serv East/North Newton 1300 224 477 ACH Group Respite Services Adelaide 1300 224 477 ACH Group Riverview Respite Port Noarlunga 1300 224 477 ACH Group Social Links Adelaide 1300 224 477 Alwyndor Healthy Living Services Hove 8177 3200 AnglicareSA Allied Health Services Hindmarsh 1800 317 009 Bene Aged Care - Multi Dementia Specific Respite Woodville North 8131 2000 Bene Aged Care - Carer Respite Program Woodville North 8131 2000 Bene Aged Care - Multicultural Social Support Woodville North 8131 2000 Blue Care Capricorn Coast Respite Care Yeppoon 1300 258 322 Calvary Com’ty Care Respite Cottage Port Augusta Port Augusta 1300 660 022 Eldercare Acacia Court Day Therapy Centre Hendon 8243 1844 GOCSA Community Care Services Adelaide 7088 0500 Life Care Active Payneham 1800 555 990 Life Care Norman House Everard Park 1800 555 990 Life Care Out and About Club Reynella 1800 555 990 Murray Mallee Aged Care Social Programs Murray Bridge 8532 2255 Polish Aged Care Seniors Support Adelaide 8232 1464 Resthaven Respite & Carer Supp Serv Metro Adelaide Unley 8198 2060 Resthaven Respite & Carer Supp Serv Reg Sth Aust Unley 1300 136 633 Resthaven Wellness Services Unley 1300 136 633 Southern Cross Care - Myrtle Cottage Myrtle Bank 8379 7759 Southern Cross Care - Carmelite Hlth & Wellness Ctr Myrtle Bank 1800 852 772 Southern Cross Care - Hills, Mallee, Sthn Buddy Prog Mount Barker 1800 852 772 Southern Cross Care - Philip Kennedy Hlth & Wellness Ctr Largs Bay 8242 2985 Southern Cross Care - The Pines Hlth & Wellness Ctr North Plympton 8179 6825 Southern Cross Care - Willow Fern Cottage Mount Barker 1800 852 772 Tanunda Lutheran Home Wellness & Lifestyle Serv Tanunda 8563 7777 The Salvation Army Healthlink Allied Health Services Modbury 8264 8300 Uniting Communities Allied Health Services Prospect 8202 5900 Uniting Communities Kadina Respite Centre Kadina 8202 5261 Uniting Communities Port Augusta Respite Ctr Port Augusta 8641 2455 Uniting Communities Port Lincoln Respite Ctr Port Lincoln 8682 3571 Uniting Communities Tanunda Respite Centre Tanunda 8563 3333

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at s Com port ional S up ple por Diet ment t itian ary T Div & N her ers ap ut Exe ional T ritionis ist rcis t h Occ e The erapis t up ra Phy ationa pist siot l Th Pod herap erapi st ia is Reg trist t iste Soc red Nu ial rs Spe Worke e ech r The rap ist

Centre Based Care

••• ••• ••• • • • • •

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•

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••••••••

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•••••••

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DPS Web ID 20118 20113 20119 19188 19191 19190 19677 19678 20456 20455 20454 38752 21238 19754 17500 18167 18168 19694 20125 20148 18208 19184 19727 19193 19223 18161 15209 18163 18165 19713 19760 19761 21948 21949 21950 21951

Note: 1. Allied Health Services

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

133

TASMANIA – AREA MAP

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western

KING ISLAND Currie

Grassy

Northern

Whitemark

Southern

FLINDERS

Stanley

BURNIE

RT e

VO N

to n rs

CENTRAL COAST

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

DORSET Scottsdale

DE

ve Ul

CIRCULAR HEAD

Bridport

GEORGE TOWN

PO

n ng ui Pe

Bu

rn

ie

W

yn

ya

rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL

EN OR

CH Y

New Norfolk

DERWENT VALLEY

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

134

Scamander

DPS GUIDE TO HOME CARE 2019/20

Alonnah

Nubeena

TASMANIA

Tasmania useful phone numbers Organisation

Phone

Organisation

Phone

Advocacy Tasmania

1800 005 131

My Aged Care

1800 200 422

Aged Care Quality & Safety Commission

1800 951 822

National Continence Helpline

1800 330 066

Carer Gateway

1800 422 737

National Dementia Helpline

1800 100 500

Carers Tasmania

03 6231 5507

Older Persons Advocacy Network (OPAN)

1800 700 600

132 300

Public Trustee (TAS)

1800 068 784

Commonwealth Respite and Carelink Centre

1800 052 222

Seniors Health Card

132 300

COTA Tasmania

03 6231 3265

Service Tasmania

1300 135 513

Department of Veterans' Affairs

1800 555 254

Tasmanian Elder Abuse Helpline

1800 441 169

Legal Aid Advice Line

1300 366 611

Translating and Interpreting Service

Centrelink - Older Australians Line

e Ca

re P a

Tasmania Home Care Services

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga h rde ica op Nur tion S ping ning sing upe Per &/or rvision son Pal Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R spo ecrea tion Cult rt al ural S er v ices

n

132 011

PHONE (03)

Anglicare TAS Home Care Packages North

1800 466 300

Anglicare TAS Home Care Packages North West

1800 466 300

n Anglicare TAS Home Care Packages South n Anglicare TAS Home Care Services nnn ARC Community Care nnn Baldwin Living HomeServe n Bolton Clarke At Home Support nnn Bolton Clarke Southern TAS At Home Support n Calvary Community Care North Tasmania n Calvary Community Care South Tasmania n Community Care Tasmania DVA Nursing n Calvary Community Care Tasmania Home Care nnn Calvary Care nnn Candice Homes Tasmania Home Care Services n Christian Community Support Home Care Packages nnn Community Based Support Home Care Services nnn Com’ty BasedBased Support Home Maintenance Program nnn COTA Home Maintenance nnn Dementia Australia TAS InService nnn Family Based Care TasmaniaHome Care Services nnn Family Based Care Tasmania nnn Glenview Home Care n Guardian Network Home Care Services nnn

1800 466 300 1800 466 300 1300 406 470 1800 911 989

Hom

North Western Northern Southern

Medicare

131 450

• • • • • • 1 –4 • •

1 –4 1 –4 1 –4 1 –4

1300 665 444 1300 665 444 1300 660 022 1300 660 022 1300 660 022 1300 660 022 1800 226 342 6239 3514 1300 227 827

1 –4 1 –4 1 –4

1 –4 1 –4

1300 227 827 1300 658 842 6325 4600

1 –4

1800 684 098 6277 8800 1300 932 273

Note: 1. Overnight & 24 hour care offered 2. Packages for clients in Baldwin Living retirement villages only

1 –4 1 –4

• • • • • •

• • • • • • • • • • • •

• • • • •

• • • • • • • • •

• • • •

• • • • • • • •

• • • • • • • •

• • • • • Note 1 • Note 2 • • g CALD

19156 21856 20953 38625 22075 20804 21170 14129 14693

• • – 1 4 •

6208 6600

6431 8411

•

• • • • • • • • • •

DPS Advert Web Notes Page ID 19157

• • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • •

• • • • • •

• • • • • • •

• • • • • •

Note 3

• • • • • •

• • • •

• • • • • •

• • • • • •

• • • • •

19526 19527 38291 17534 21845 17524 21844 37738

• • • • •

• • • •

• • • •

• • • • • • • • • • • • • • • • g Note 4 • • • •

20967 22384 19162 17533 38352

3. Services for clients in Launceston area only 4. CALD, Filipino, LGBTIQ, Polish; Priority to retirement village clients (Glenview Close)

Live life your way with Uniting AgeWell ! a game – ever .

I haven’t mied e ting AgeW Thanks to Uni

Home care and support tailored just for you 1300 783 435

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

unitingagewell.org

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

135

Tasmania Home Care Services

Network Home Maintenance Services nnn Guardian HenderCare n Independent Health Care Service Hobart n Independent Health Care Service Launceston n Independent Health Care Service Southern Tasmania n integratedliving Australia Tasmania nnn KinCare nnn Mary’s Grange Home Care (Southern Cross Care) n Masonic Care Tasmania Com’ty Support Services nnn May Shaw Home Care nn OneCare Home Care Services (North) n OneCare Home Care Services (South) n Queen Victoria Home Community Care n Queen Victoria Home Residential Care n Regis Home Care Tasmania - North n Regis Home Care Tasmania - South n Helpers Concierge Care & Speciality Services nn Senior Helpers nnn Senior Eastern CC - Home and Community Care Serv n South Eastern Community Care - Home Care Packages n South Southern Care Home Care North n Southern Cross Care Home Care North West n Southern Cross Care Home Care South n Southern Cross In Home Care Services nnn The DistrictCrossNursesCareHome Care Packages nnn

Note: 1. Servicing rural clients in Meander Valley, DVA, VHC

PHONE (03)

1300 932 273 1300 764 433 6228 3899 6228 3899 6228 3899 1300 782 896 1300 110 254 6146 1835 1300 988 160 6257 9100 6345 2124 6283 1151 6243 3100 6243 3100 6335 8900 1300 998 100 1300 243 227 6331 0311 6269 1200 6269 1200 6343 4057 6435 0340 6146 1835

Hom e Ca re P ack age leve Priv ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga h rde ica op Nur tion S ping ning sing upe Per &/or rvision s on Pal Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R spo ecrea tion Cult rt al ural S er v ices

North Western Northern Southern

TASMANIA

• 1 –4 •

• – • 1 4 – • 1 4 • 1 –4 1 –4 • • • 1 –4 • • • • 1 –4 – • 1 4 1 –4 • • 1 –4 • • 1 –4 • • 1 –4 1 –4 1 –4 1 –4

• • • • – 1 4 • • • • • 1 –4 1 –4 1 –4 1 –4

6146 1835 6208 0500

1 –4

•

• • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

2. Priority for clients with short term memory loss

• • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 38046

• • • • • •

• • • • • • • • • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • •

• VHC • • • • • • g CALD • • • Note 1 • DVA, VHC • • • • Note 2 84 • 84 • • g Note 3 • g CALD, Polish • • g CALD • g CALD, Italian • 136 •

21862 22382 22383 17535 17529 18094 17539 17541 17542 17538 17523 21842 15507 17536 19153 38598 21009 19532 17551 17521 17558 17548 19546 21433

3. CALD, DVA, VHC

Your Choice for

Home Care Packages ( 03 ) 6208 0500 thedistrictnurses.org.au 136

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

North Western Northern Southern

TASMANIA

Tasmania Home Care Services

Nurses Home Care Services nnn TheThe District District Private Services nnn The ParksideNurses Consortium Respite Options nnn The Parkside Foundation Home Care Packages n The SalvationFoundation Community Care n n Toosey Aged &Army Community Care n Uniting AgeWell Nth WesternHomeTas Com’ty Serv n Uniting AgeWell Nthn Tasmania Com’ty Services n Uniting AgeWell Southern Tasmania Com’ty Serv n Wyndarra Centre In Home Care nnn

PHONE (03)

6208 0500 6208 0500 6243 6044 6243 6044 6278 3256 6391 1202 6411 6500 6715 7000 6282 1193 6452 2722

• • • • • • – • 1 4 1 –4 • • 1 –4 • • • • 1 –4 – • 1 4 – • 1 4 •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID Note 1 136 19502 136 19510

• • • • g CALD 53 • • DVA • g ATSI 38, 49D, IBC 38, 49D, IBC • • g CALD 38, 49D, IBC •

19520 17547 17537 17561 17554 17522 17528 17565

Note: 1. Palliative services

Live life your way with Uniting AgeWell Home care and support tailored just for you

on my ft – I’m sti light ting AgeWe. ni U Thanks to

1300 783 435

unitingagewell.org

Health & Wellness Services

SUBURB

Community Based Support Soc Groups & Respite Serv

PHONE (03)

Moonah 1300 227 827

Dementia Australia TAS Community Centre Hobart

New Town 6279 1100

Dementia Australia TAS Com’ty Centre Launceston

Newnham 6325 4600

Dementia Australia TAS Com’ty Centre Ulverstone

Ulverstone 6425 8701

Glenview Day Centre

Glenorchy 6277 8806

integratedliving Australia Wellness Ctr Launceston

Mowbray 1300 782 896

Manor Gardens Day Centre

Kingston 6169 9490

Masonic Care Tasmania Day Therapy Centre

Norwood 6345 7200

May Shaw Social Support Groups

Swansea 6257 9100

QVCare Wellness Centre

Lindisfarne 6243 3100

Regis Day Respite Tasmania - North

Legana 1300 188 740

Regis Day Respite Tasmania - South

Warrane 1300 188 740

South Eastern Com’ty Care - Day Respite Centres Uniting AgeWell Platypus Club Uniting AgeWell Sunnybrae Club Uniting AgeWell The Cottage Club Wyndarra Community & Resource Centre Note: 1. Overnight care available

Sorell 6269 1200 Latrobe 6411 6500 Kings Meadows 6715 7000 Mornington 6282 1150 Smithton 6452 2722

••• •••• ••••••••• • • ••• •••• • • • ••• •••• •• •••• ••• ••• •••••••• • • •• •••• ••• • • • •••• • • •••• • • •••• • • ••• • • •• • • •• • ••• • •

2. Services also provided in Gladstone & Scottsdale

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple ort Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

DPS Web Notes Advert Page ID 21426

Note 1

20054 20055 20056 19560 38351 18685 19534

Note 2

17542 19515

Note 3

20052

Note 3

19519

CALD

19155 38, 49D, IBC 20973 38, 49D, IBC 20972 38, 49D, IBC 19501 20360

3. Respite service included in-home if client unable to attend the Centre

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

137

VICTORIA – AREA MAP This inset map provides you with a geographical reference to the LGA regions in wider Metropolitan area of Melbourne.

WHITTLESEA

HUME

NILLUMBIK

MORELAND

K

BANYULE

DAREBIN

MOONEE VALLEY

MANNINGHAM

MARIBYRNONG

YARRA

YARRA RANGES

MAROONDAH

MELBOURNE

BOROONDARA

GLEN EIRA

opolitan Area 5

10

SWAN HILL KNOX

MONASH

BAYSIDE

YARRIAMBIACK

15

kilometres

KINGSTON

MARIBYRNONG

CASEY

ST ON NI

NG

TO N

GREATER DANDENONG KINGSTON

GLEN EIRA

MONASH

WHITEHORSE

HINDMARSH CASEY

WEST WIMMERA HORSHAM

NORTHERN GRAMPIANS

E

ID YS BA

G

IP LL

HI

ARARAT

HOBSONS BAY

YARRA BRIMBANK

MELBOURNE

BOROONDARA

BANYULE DAREBIN

MORE

SOUTHERN GRAMPIANS

PYRENEES

GLENELG

CORANGAMIT MOYNE WYNDHAM

TON

TP OR

BULOKE

P

MELTON

Western

HUME

MOONEE VALLEY

EAST GIPPSLAND

KNOX

MAROONDAH MANNINGHAM

NILLUMBIK

LAND

NE

FRANKSTON

WHITTLESEA

TOWONG

Northern

GREATER DANDENONG

FRANKSTON

NGA

G

MORNINGTON PENINSULA

IP

TO N

Southern

NG

MILDURA

CARDINIA

LL

HI

NI

YARRA RANGES

P RT PO

ONS BAY

Eastern

WHITEHORSE

ST ON

WARRNAMBOOL

COLAC

Reproduced by permission of the Department of Sustainablility and Environment Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

138

DPS GUIDE TO HOME CARE 2019/20

© The State of Victoria, Department of Sustainability and Environment, 2011 DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

www.land.vic.gov.au/vicmap See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

GLENELG

WEST WIMMERA

MOYNE

ARARAT

WARRNAMBOOL

COLAC-OTWAY

SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

ALPINE

kilometres

TOWONG

LATROBE

15

BAYSIDE

WELLINGTON

South East

TO N

GLEN EIRA

NG

MANNINGHAM

NILLUMBIK

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

NI

ST ON

EAST GIPPSLAND

North East

BAW BAW

SOUTH GIPPSLAND

WODONGA

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

GREATER SHEPPARTON

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

NORTHERN GRAMPIANS

South West

SOUTHERN GRAMPIANS

HORSHAM

West CAMPASPE

10

P

LODDON

MOIRA

5

IP

Metropolitan Area 0

LL

HINDMARSH

GANNAWARRA

WYNDHAN

HOBSONS BAY

YARRA

HI

BULOKE

SWAN HILL

Local Government Areas

MELBOURNE

TP OR

YARRIAMBIACK

North West

MILDURA

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

LGA regions in Regional Victoria.

KNOX

This map provides you with a geographical reference to the

CASEY

MAROONDAH

COLAC-OTWAY

YARRA RANGES

VICTORIA – AREA MAP

AgedCareGuide.com.au/home-care

139

VICTORIA

Victoria useful phone numbers Organisation

Phone

Organisation

Phone

Aged Care Quality & Safety Commission

1800 951 822

National Continence Helpline

1800 330 066

Carer Gateway

1800 422 737

National Dementia Helpline

1800 100 500

Carers Victoria

03 9396 9500

Office of the Public Advocate

1300 309 337

132 300

Older Persons Advocacy Network (OPAN)

1800 700 600

Commonwealth Respite and Carelink Centre

1800 052 222

Residents of Retirement Villages Victoria

03 9015 8402

Consumer Affairs Victoria

1300 558 181

Seniors Rights Victoria

1300 368 821

COTA VIC

03 9654 4443

Seniors Health Card

Department of Veterans' Affairs

1800 555 254

State Trustees

Elders Rights Advocacy

1800 700 600

Translating and Interpreting Service

Centrelink - Older Australians Line

131 450

Victoria Legal Aid Legal Helpline

1300 792 387

1800 200 422

Victorian Seniors Card Program

1300 797 210

DPS Advert Web Notes Page ID

e Ca

Greater Melbourne Metropolitan Home Care Services

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

132 011

PHONE (03)

Hom

Melbourne city Eastern metro Northern metro Southern metro Western metro

My Aged Care

03 9667 6466

re P a

Medicare

132 300

8720 1338 1 –4 • • • • • • • • • • g Note 1 nnnnn 2 nnnnn Arcare Home Care Packages East Melbourne Region 130083712982336728 2 ––4 • • • • • • • • • • • • g Note Note 3 • • • • • • • • • n Arcare Home Care Packages North Melbourne Reg 1300 298 728 1 –4 • • • • • • • • • Note 3 n n Arcare Home Care Packages South Melbourne Reg 1300 298 728 1 –4 • • • • • • • • • g Note 4 n Arcare Home Care Packages West Melbourne Reg 1300 298 728 1 –4 • • • • • • • • • Note 3 n Arcare Home Care VIC Privately Funded Services 1300 298 728 1 4 • • • • • • • • • nnnnn Note: 1. CALD, European, German, LGBTIQ, NESB 3. Preference given to retirement village clients Accent Home Care - division of Tabulam & Tembler Homes (TTHA) AMCS Home Care Packages

2. Financially disadvantaged, LGBTIQ & NESB

141 21355 20697 19915 38177 19264 19265 17897

4. NESB, Sri Lankan

Care Opinion Share real experiences and start a conversation with aged care providers

Not just reviews, it’s a purpose-built feedback platform for aged care

O N AG ED CA R E GU ID E

Your story makes a difference and is read by the right people

Tell your story with guaranteed anonymity to protect your privacy

Share your aged care experiences AgedCareGuide.com.au/reviews

140

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Caring for people from diverse backgrounds Accent Home Care is a not for profit organisation which creates opportunities to continue enjoying your life at home.

We work with you to understand your care options, providing confident advice and support so you can enjoy living independently.

Gardening Home Help

Transportation

Cleaning

Shopping

Nursing Care

Meal Preparation

Personal Care

Respite

Case Management

Social Support

Medication

Equipment & Home Modification

Allied Health including physiotherapy and podiatry Our clients are diverse in language and culture and we tailor our care to suit their needs. Our staff are multi-lingual and we also offer translation services so call us now for your free consultation (03) 8720 1338 or email homecare@accenthomecare.org.au Government funded or self funded packages avaliable.

31-41 Elizabeth Street, Bayswater VIC 3153 Visit our website: accenthomecare.org.au or email us at: homecare@accenthomecare.org.au

Call us on: (03) 8720 1338

Greater Melbourne Metropolitan Home Care Services PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA

n nnn Australian Unity Home Care Service Box Hill Region 1300 160 170 1 ––4 1 4 nnnnn 1800 316 924 1 –4 nnn Aveo Freedom Care at Home VIC HomeCare 1300 272 222 1 –4 n BallyCara BallyCara HomeCare VIC 1300 037 542 1 –4 n Village, Residential Care & Wellness 1300 272 222 n BallyCara BASScare Meals on Wheels 9880 4703 n BASScare Social Support Services 9880 4700 n Benetas Home Care East 1300 236 382 1 –4 nn Benetas Home Care North West 1300 236 382 1 –4 n n n Benetas Home Care South 1300 236 382 1 –4 n BlueCross Community Services 1300 133 414 1 –4 nnnnn BlueCross Home Care 1300 133 414 nnnnn Bolton Clarke At Home Support 334 455 nnnnn Bolton Clarke Melbourne At Home Support 1300 1300 334 455 1 –4 nnnnn Brotherhood Aged Care - Care at Home 1300 147 147 1 –4 nnnnn Note: 1. Croatian, Filipino, Italian, Maltese, Polish 3. Meals on Wheels deliveries available At Your Service Home Care

2. Meals on Wheels only

9311 9746

4. ATSI, CALD, LGBTIQ, NESB; 24 hour care available

• •

• • • • •

• • • • • •

DPS Advert Web Notes Page ID Note g 1 142 38565 22241 56-57, OBC 21840 (VIC) 27 21374

• • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • g Italian 27 27 • • • • • • Note 2 143 • • • Note 3 143 • • • • • • • g Note 4 • • • • • • • g Note 4 • • • • • • • g Note 4 • • • • • • g CALD • • • • • • • Note 5 • • • • • • • Note 6 • • • • • • g CALD, LGBTIQ • • • • • • Note 7

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

5. 24 hour care, DVA, STRC 6. VHC, Overnight care

38771 14644 38767 20282 17577 17608 17703 17642 18322 20861 17935 17584

7. Overnight respite

Your Home Care Health Experts We provide a variety of Home Services to meet the care needs and assist older people to remain independent at home.

Our professional team are happy to work with you to develop a specific care plan tailored to your needs.

Extended Home Care service from Cumberland Manor Residential Aged care

Services we provide ● ● ● ● ● ● ●

Personal Care & Grooming Assistance with everyday tasks Meal Preparation Housekeeping Light Housework Gardening & Home Maintenance Care Companionship & Social Support

T: (03) 9311 9746 M: 0416 215 088 142

DPS GUIDE TO HOME CARE 2019/20

● Diversional Therapy ● Assistance to attend events or appointments ● Transport and Travel Companion ● Shopping & Shopping Assistance ● In-Home Respite Care

● Overnight Care ● Nursing Services ● Medication Assistance & Management ● In-Home Allied Health Services ● And Many other Services

E: ays@cumberlandmanor.com W: www.ayshomecare.org See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Melbourne Metropolitan Home Care Services

nnnnn Calvary Community Care Metropolitan VIC nnnnn Candice Care nnnnn Care Connect nnnnn Care With Quality nnnnn COASIT Home Care Packages (VIC) nnnnn COASIT Home Care Services (VIC) nnnnn COASIT Soc Support/Planned Activity Groups (VIC) n n n Colbrow Homecare nnnnn COTA Home Maintenance Service nnnnn Cumberland View Home Care n n Fairview Village Home Care Packages n Fairview Village Home Care Services n Friends Home Care Services nnnnn FiveGlenGood Council Community Services nnnnn GuardianEira CityNetwork Care Services nnnnn Guardian Network Home Home Maintenance Services nnnnn Calvary Com’ty Care Home Support Services VIC

Note: 1. ATSI, CALD & LGBTIQ

PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA

• • • • • • • • • • • • •

1300 660 022 1300 660 022 1800 226 342 1800 370 575 9572 9300 9349 9000

• • • • • • • • • • 1 –4 – • • • • • • • • • • 1 4 – • • • • • • • • • • • • • g Note 1 1 4

16056

1 –4

17661

9349 9000

• •

9349 9000 1300 331 103

1 –4 •

1300 658 842 9790 0555 5623 2752

1 –4 1 –4

5623 2752 1300 787 581

1 –4

• •

9524 3333 1300 932 273

DPS Advert Web Notes Page ID 18127

1 –4 •

1300 932 273

•

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • •

• • • 24 hour care • • • g Italian • • • • • • •

• • •

38292 17609 20565 21739 21740 20268 37738

• • • •

• • • •

• • • • • • • •

• • • •

• • • • • •

• • • • • •

• • • •

21143 38201 38191 22263 Note 2

•

21770 20711 38046

2. Includes meal delivery services

Caring for older residents in Boroondara so that they feel good and live well Boroondara Aged Services Society is a leading community-based, not-for-profit provider of Residential and Community aged care services in Boroondara.

We provide high quality care and services across a broad range of areas including Meals-on-Wheels and Social Support services.

Meals-on-Wheels Regular meals & caring contact

Activity Programs and Social Support Marwal Centre & Canterbury Centre

» delicious hot 3 course meals

» enhancing health and well-being

» nutritious home style cooking

» reducing isolation and loneliness

» delivered 5 days a week

» strengthening friendship networks

» regular caring contact for loved ones » reasonably priced

» various activities 5 days a week

» transport available to and from our centres

» come dine with us at our Community Dining Room

» we cater for special diets

BOROONDARA AGED SERVICES SOCIETY

03 9880 4703 SOCIAL SUPPORT 03 9880 4709 socialsupport@basscare.org.au, mealsservice@basscare.org.au WEBSITE basscare.org.au FACEBOOK @BASScareAgedCare MEALS-ON-WHEELS EMAIL

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

143

Greater Melbourne Metropolitan Home Care Services PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA

DPS Advert Web Notes Page ID 38171

1 –4 • • • • • • • • • • • • nnnnn healthAbility Home Care Packages 144 19011 9430 9100 1 –4 • • • • • • • nn healthAbility Home Care Services 144 21726 9430 9100 • • • • • • • • • • • nn HenderCare 1300 764 433 1 –4 • • • • • • • • • • • • DVA, VHC 21741 nnnnn Home Instead Senior Care Geelong 20240 • • • • • • • • • • nnnnn Home Instead Senior Care Melbourne Blackburn & 8594 4336 20864 9877 3773 1 –4 • • • • • • • • • • • n Eastern Suburbs 22259 Instead Senior Care Melbourne Inner North 9386 5530 • • • • • • • • • nnnnn Home Instead Senior Care Melbourne Inner 20870 9576 8545 1 –4 • • • • • • • • • • • Southern & Bayside n n Home Home Instead Senior Care Melbourne Maidstone & 9317 5204 20865 • • • • • • • • • • Suburbs nnnnn Western Home Instead Senior Care Melbourne Outer East & 9754 4861 20867 1 –4 • • • • • • • • • • • n Glen Waverley 38530 Instead Senior Care Melb Outer North East 9439 6676 • • • • • • • • • • nn Home 20866 Instead Senior Care Melbourne Inner East 9913 7710 1 –4 • • • • • • • • • • • n Home 21928 Support Services 1800 854 300 1 –4 • • • • • • • • • • nnnnn Home 21237 integratedliving Australia Victoria 1300 782 896 1 –4 • • • • • • • • • • • • n Jewish Care In-Home Services 20298 8517 5999 1 –4 • • • • • • • • • • • • g Jewish nnnn Just Better Care Hume/Southern Riverina 20453 5873 2034 1 –4 • • • • • • • • • • n Just Better Care Melbourne Bayside 38512 9596 2444 1 –4 • • • • • • • • • • g Note 1 n n Just Better Care Melbourne Inner East 38502 3436 1 –4 • • • • • • • • • • n n Just Better Care Mornington/Melbourne Outer East 9070 38510 5972 1860 1 –4 • • • • • • • • • • n Just Better Care Western Victoria 38511 5381 1432 1 –4 • • • • • • • • • • n KinCare 16051 1300 733 510 1 –4 • • • • • • • • • • • • TCP nnnnn La Vita Care 22125 1300 196 000 • • • • • • • Note 2 nnnnn Like Our Own 1800 687 696 1 –4 • • • • • • • • • • • • g Note 3 53 38470 n Note: 1. Arabic, Filipino, Greek, Polish, Russian 2. Meal preparation not included 3. CALD, LGBTIQ, NESB HCA Home

hA Home Care Guide 1/3pg ad update.indd 1

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DPS GUIDE TO HOME CARE 2019/20

1300 422 111

See Definition of Terms and Abbreviations on page 92

12/8/19 1:27 pm

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Greater Melbourne Metropolitan Home Care Services PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA

DPS Advert Web Notes Page ID 22109

• • • • • • • • • • • • nnnnn MannaCare Community Care 18319 1300 902 023 1 –4 • • • • • • • • • g Note 1 nn MannaCare Home Maintenance Services 18136 1300 902 023 • • n Martin Luther Homes STRC (STRC) 38646 9760 2100 • • • • • • • • • • n mecwacare Home Care Packages 17917 g CALD nnnn mecwacare Home Nursing & Care Serv Nillumbik 180094331633363292 1 –4 22257 • • • • • • • • • • • • nnnnn mecwacare Home Nursing & Care Serv Nth West 19964 9325 5500 • • • • • • • • • • • • • nnnnn Metro 21526 Home Nursing & Care Serv SE Metro 8573 4999 • • • • • • • • • • • • • nnnnn mecwacare 17918 Home Nursing & Care Serv SE Region 5941 5454 • • • • • • • • • • • • • nnnnn mecwacare mecwacare Home Nursing & Care Serv Sth West 20869 5333 0900 • • • • • • • • • • • • nnnnn Region 19965 Home Nursing & Care Services Melb 9568 9733 • • • • • • • • • • • • nnnnn mecwacare mecwacare Home Nursing and Care Serv Gippsland 38874 5671 6888 • • • • • • • • • • • • • nnnnn Region 17590 Health HC Services Northern Metro 9244 0900 1 –4 • • • • • • • • • • • • g Note 2 n n Mercy 18510 Health HC Services South East Metro 8530 6999 1 –4 • • • • • • • • • • • • VHC nnn Mercy 17604 Health HC Services Southern Metro 8768 6100 1 –4 • • • • • • • • • • • • g Note 3 n Mercy 17580 Health Home Care Services Eastern Metro 9722 4600 1 –4 • • • • • • • • • • • • g Note 4 nn Mercy Hlth HC Serv Nth West Metro - Parkville 9385 9444 1 –4 • • • • • • • • • • • • • g CALD, DVA, VHC 18984 n n n Mercy Mercy Hlth HC Serv Nth West Metro - Preston n n MiCare Home Care Packages Eastern/Northern 130092440640900064 1 ––4 • • • • • • • • • • • • VHCNote 5 18334 18308 • • • • • • • • •g nn MiCare Home Care Packages Southern/Western 1800 642 273 1 –4 17573 • • • • • • • • • g Note 5 1 4 n nnn MiCare Home Care Services VIC 20558 1800 642 273 • • • • • • • • • g CALD nnnnn Morcare Services 9800 4433 1 –4 • • • • • • • • g Note 6 35 38425 nnnnn Olivet Aged Care 16627 9131 5500 1 –4 • • • • • • • • • • • n Omni-Care 16036 9484 8102 1 –4 • • • • • • • • • • nnnnn Parkglen Home Care Services 73 21697 9798 1633 1 –4 • • • • • • • • • • • • nnnnn Prestige Inhome Care Cheltenham 18603 1300 103 010 • • • • • • • • • • • • g LGBTIQ nn n Prestige Inhome Care Geelong 20878 5222 8580 • • • • • • • • • • • • g LGBTIQ nn n Prestige Inhome Care Hawthorn 20876 1933 • • • • • • • • • • • • nn n Prestige Inhome Care Mornington Peninsula 9813 20877 5973 6455 • • • • • • • • • • • • g LGBTIQ nnnnn Prestige Inhome Care Packages 20261 1300 103 010 1 –4 • • • • • • • • • • • nnnn Note: 1. Arabic, Asian, Greek, Indian 3. CALD, LGBTIQ, VHC 5. CALD, Dutch, Greek, Latin American NESB Mable

2. Greek, Italian, DVA, VHC

1300 736 573

4. CALD, NESB, VHC

6. African, Asian, Chinese, Indian Korean

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

145

Greater Melbourne Metropolitan Home Care Services PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA

DPS Advert Web Notes Page ID 147 38621

• • • • • • • • • • • nnnnn Regis Home Care Eastern Metro 21584 1300 188 740 1 –4 • • • • • • • • • • • • nnn Royal Freemasons Home Care 17651 1800 756 091 1 –4 • • • • • • • • • • • • • g Note 1 nnnnn SAI Home & Community Care 21002 8785 0999 1 –4 • • • • • • • • • • g Note 2 nn n Simply Helping Bayside Peninsula 21876 0924 • • • • • • • • • • • n Simply Helping Central Highlands & Djerriwarrh 9574 21880 8046 • • • • • • • • • • • n Simply Helping Estn & Greater Eastern Melb 5341 21877 5348 1 –4 • • • • • • • • • • • n Simply Helping Inner & South East Melbourne 9735 21878 9574 0924 • • • • • • • • • • • nnnnn Simply Helping Loddon Mallee 20278 5381 0990 • • • • • • • • • • nnnnn Simply Helping North East Melbourne 21879 9438 1595 • • • • • • • • • • • nnnnn Simply Helping South West (VIC) 21884 • • • • • • • • • • • nnnnn St Vincent’s Care Services Com’ty Living Melb 180053817782076767 21964 nnnnn St Vincent’s Care Services Com’ty Living VIC 1800 778 767 – • • • • • • • • • • • 22001 • • • • • • • • • • 1 4 nnnnn The Salvation Army Community Care (VIC) 53 17671 9311 7677 1 –4 • • • • • • • • • • • • nnnnn TSC Home & Community Care 38303 5566 1 –4 • • • • • • • • • • • g Note 3 nnnnn United Spanish Latin American Welfare Ctr HCP 9898 22039 9318 2949 1 –4 • • • • • • • g Note 4 nnnnn United Spanish Latin American Welfare Ctr HC Serv 9318 2949 22279 • • • • • • • • • nnn Uniting AgeWell Carer Respite Services VIC 1300 783 435 38, 49D, IBC 21522 • • nnnnn Uniting AgeWell Eastern Home Care 3137 2 –4 38, 49D, IBC 17582 • • • • • • • • nnn Uniting AgeWell North West & Barwon Home Care 9845 17880 9680 0450 1 –4 • • • • • • • • • • g Note 5 n n Uniting AgeWell Southern Home Care 17689 9554 0712 1 –4 • • • • • • • • • • g Note 5 n Vasey RSL Home Care 17680 9810 5500 1 –4 • • • • • • • • • • • nnnn Village Glen Flexicare Home Support 38591 n VincentCare HC Packages Program Metro Region 130093214352912394 1 ––4 • • • • • • • • • • • STRC 19905 6 nnnnn VMCH HC Serv Eastern/Northern Metro Region 1300 650 615 1 –4 • • • • • • • • • • • g Note • • • • • • • • g CALD 12 17666 nn VMCH Home Care Services Southern Metro Region 1300 650 615 1 –4 • • • • • • • • • • • g ATSI, CALD 12 17631 n VMCH Home Care Services Western Metro Region 1300 650 615 2 4 • g Note 7 12 18640 n n VMCH Privately Funded Home Care Services 1300 484 552 24 • • • • • • • • • Note 8 12 20859 nnnnn VMCH South East Flexible Respite Service 12 17606 5945 3838 • • nnnnn Weary Dunlop 21121 1400 1 –4 • • • • • • • • • • • n Wintringham HC Packages Metropolitan VIC 8545 17645 9034 4824 1 –4 • • • • • • • • • • • nnnnn Note: 1. CALD, Greek, Italian, Russian, Vietnamese, TCP 4. CALD, LGBTIQ, Latin American, NESB and Spanish 7. CALD, Maltese Programmed Care VIC

2. CALD, Indian, Sri Lankan 3. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese

1300 844 418

5. CALD; Pages 38, 49D, IBC 6. Specialising in complex needs, hoarding, substance use issues, homelessness, trauma and isolation, ATSI clients in northern metro area

8. Overnight care

Live life your way with Uniting AgeWell ! a game – ever .

I haven’t mied e ting AgeW Thanks to Uni

Home care and support tailored just for you 1300 783 435

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DPS GUIDE TO HOME CARE 2019/20

unitingagewell.org

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Approved Home Care Package provider

Our Home Care service starts with

“What matters to you?�

To stay living at home, we can offer you...

Immediate access to self-funded services

Assistance to recover after hospitalisation

A little bit of extra help around your home

Short-term support to avoid hospitalisation

A higher level of personal care & nursing

Respite care to help your primary carer

Book your free consultation today!

1300 844 418 homecare@programmed.com.au programmed.com.au/care

Regional Victoria Home Care Services PHONE (03)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

North East region North West region South East region South West region West region

VICTORIA

8720 1338 1 –4 n n Arcare Home Care VIC Privately Funded Services 130083712982336728 2 –4 nnnnn Australian Unity Home Care Service Ballarat Region 1300 160 170 – 1 4 nn Aveo Freedom Care at Home VIC 1800 316 924 1 –4 n n HS (Linkages) HC Packages 5320 3010 1 –4 n Ballarat Agency 5427 0338 1 –4 n Bartay Bendigo Health Community Care Services 5454 7833 1 –4 n Benetas Home Care Gippsland 1300 236 382 1 –4 n Benetas Home Care Rural North West 1300 236 382 1 –4 nn nn BlueCross Home Care 1300 133 414 nnnnn Bolton Clarke At Home Support 1300 334 455 nnnnn Brotherhood Aged Care - Care at Home 147 147 1 –4 n n Calvary Com’ty Care Home Support Services VIC 1300 1300 660 022 nnnnn Calvary Community Care Regional VIC 1300 660 022 1 –4 nnnnn Candice Care 1800 226 342 1 –4 nnnnn Care Connect 1800 370 575 1 –4 nn nn COASIT Home Care Packages (VIC) 9349 9000 1 –4 n COASIT Home Care Services (VIC) 9349 9000 n Colbrow Homecare 1300 331 103 1 –4 nn COTA Home Maintenance Service 1300 658 842 nnnnn Fairview Village Home Care Packages 5623 2752 1 –4 n Fairview Village Home Care Services 5623 2752 n Five Good Friends Home Care Services 1300 787 581 1 –4 nn Glen Eira City Council Community Services 9524 3333 nnnnn Guardian Network Home Care Services 1300 932 273 1 –4 nnnnn HCA Home 1300 422 111 1 –4 n n HenderCare 1300 764 433 1 –4 nnnnn Home Instead Senior Care Geelong 4336 nnnnn Home Instead Senior Care Melbourne Inner North 8594 nnnnn Home Instead Senior Care Melbourne Maidstone & 9386 5530 9317 5204 nnnnn Western Suburbs Support Services 1800 854 300 1 –4 nnnnn Home Australia Victoria 1300 782 896 1 –4 nnnnn integratedliving Care Gippsland 4114 3000 1 –4 n JustJust Better nn KinCareBetter Care Hume/Southern Riverina 130058737332034510 1 ––4 1 4 nnnnn La Vita Care 1300 196 000 nnnnn Mable n n mecwacare Home Nursing & Care Serv Nillumbik 130094337363363573 nnnnn mecwacare Home Nursing & Care Services 9325 5500 nnnnn North West Metro Accent Home Care - a division of Tabulam & Tembler Homes (TTHA) AMCS Home Care Packages

Note: 1. CALD, European, German, LGBTIQ, NESB 2. Financially disadvantaged assistance, LGBTIQ & NESB 3. ATSI, CALD, DVA, LGBTIQ, NESB; 24 hour care

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4. 24 hour care, DVA, STRC 5. Overnight Care, VHC 6. Overnight respite

DPS Advert Web Notes Page ID

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • •

• g Note 1 141 • g Note 2 • • 56-57, OBC • (VIC) • • • • g Note 3 • g Note 3 • Note 4 • Note 5 • Note 6 • • • • g Note 7 • g Italian • •

21355 20697 17897 22242 21840 17625 18313 17629 17720 17718 18322 20861 17584 18127 18125 38292 17609 17661 21739 20268 37738

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

38201 38191 22263 Note 8

21770 20711 38171

DVA, VHC

21741 20240 22259 20865 21928 21237 38513 20453

TCP

16051

Note 9

22125 22109 22257 19964

7. ATSI, CALD & LGBTIQ 8. Includes meal delivery services 9. Meal preparation not included

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional Victoria Home Care Services

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

North East region North West region South East region South West region West region

VICTORIA

8573 4999

DPS Advert Web Notes Page ID 21526

4. CALD, LGBTIQ; Pages 38, 49D, IBC

6. Specialising in complex needs, hoarding, substance use issues, homelessness, trauma and isolation, ATSI

PHONE (03)

• • • • • • • • • • • • • nnnnn mecwacare Home Nursing & Care Serv SE Region 5941 5454 17918 • • • • • • • • • • • • • nnnnn mecwacare Home Nursing & Care Services 20869 5333 0900 • • • • • • • • • • • • nnnnn South West Region Home Nursing & Care Services Melb 19965 9568 9733 • • • • • • • • • • • • nnnnn mecwacare mecwacare Home Nursing and Care Services 38874 5671 6888 • • • • • • • • • • • • • nnnnn Gippsland Region Health Home Care Services Gippsland Reg 17640 5133 0277 1 –4 • • • • • • • • • • • • g Note 1 n Mercy Health Home Care Services Grampians Reg 17641 5331 4478 2 –4 • • • • • • • • • • • • VHC nn Mercy Health Home Care Serv Barwon Reg (Geelong) 5240 7300 1 –4 • • • • • • • • • • • • • 19238 DVA, VHC n Mercy Health HC Serv Hume/Loddon Mallee Reg 19963 5831 3000 1 –4 • • • • • • • • • • • • g Note 1 nn Mercy Mercy Health HC Services Barwon Region (Colac) n MiCare Home Care Packages Latrobe/Gippsland 180052336425603273 1 ––4 • • • • • • • • • • • • • VHCNote 2 20606 17681 • • • • • • • • •g 1 4 n MiCare Home Care Services VIC 20558 1800 642 273 • • • • • • • • • g CALD nnnnn Prestige Inhome Care Cheltenham 18603 1300 103 010 • • • • • • • • • • • • g LGBTIQ n Prestige Inhome Care Geelong 20878 5222 8580 • • • • • • • • • • • • g LGBTIQ n Prestige Inhome Care Hawthorn 20876 1933 • • • • • • • • • • • • n Prestige Inhome Care Mornington Peninsula 9813 20877 5973 6455 • • • • • • • • • • • • g LGBTIQ n Prestige Inhome Care Packages 20261 1300 103 010 1 –4 • • • • • • • • • • • nn Regis Home Care Mildura 19333 1300 188 740 1 –4 • • • • • • • • • • VHC n Royal Freemasons Home Care nnnnn Simply Helping Central Highlands & Djerriwarrh 180053417568046091 1 –4 • • • • • • • • • • • • • g Note 3 17651 21880 • • • • • • • • • • • n Simply Helping Geelong & Barwon 21881 5261 4808 1 –4 • • • • • • • • • • • n Simply Helping Gippsland South & West 21882 9799 4676 1 –4 • • • • • • • • • • • n Simply Helping Goulburn Valley 21883 5795 1635 1 –4 • • • • • • • • • • • n Helping Inner & South East Melbourne 21878 9574 0924 • • • • • • • • • • • nnnnn Simply Helping Loddon Mallee 20278 5381 0990 • • • • • • • • • • nnnnn Simply Helping North East Melbourne 21879 9438 1595 • • • • • • • • • • • nnnnn Simply Simply Helping South West (VIC) 21884 5381 2076 • • • • • • • • • • • nnnnn The Salvation Army Community Care (VIC) 53 17671 9311 7677 1 –4 • • • • • • • • • • • • n Uniting AgeWell Barwon Home Care 9680 0450 24 38, 49D, IBC 17694 • • • • • • • nn Uniting AgeWell Gippsland Home Care 9699 1 –4 38, 49D, IBC 19183 • • • • • • • • • • n Uniting AgeWell Loddon Mallee North Home Care 5152 4026 7000 1 –4 38, 49D, IBC 17630 • • • • • • • • • • • n Uniting AgeWell Loddon Mallee South Home Care 5454 2100 – 17711 • • • • • • • • • • • g Note 4 nn nn Uniting AgeWell North West & Barwon Home Care 9680 0450 1 –4 17880 • • • • • • • • • • g Note 5 n n VincentCare HC Packages Program Hume Region 5831 1840 1 –4 21462 • • • • • • • • • • • 1 4 n VincentCare HC Packages Program Metro Region 19905 9321 2912 1 –4 • • • • • • • • • • • g Note 6 n VMCH Home Care Services Barwon Region 1300 650 615 • • • • • • • • • g ATSI 12 18310 n VMCH Home Care Services Gippsland Region 1300 650 615 24 • • • • • • • • • • • g ATSI, CALD 12 17624 1 –4 n Note: 1. CALD, NESB, VHC 3. CALD, Greek, Italian, Russian, Vietnamese; TCP 5. CALD; Pages 38, 49D, IBC mecwacare Home Nursing & Care Serv SE Metro

2. CALD, Dutch, Greek, Latin American, NESB

Live life your way with Uniting AgeWell on my ft – I’m sti light ting AgeWe.

Thanks to Uni

Home care and support tailored just for you 1300 783 435

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

unitingagewell.org

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

149

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

VICTORIA

North East region North West region South East region South West region West region

Regional Victoria Home Care Services PHONE (03)

nn VMCH Home Care Services Hume Region

VMCH Home Care Services Grampians Region

1300 650 615

n Home Care Services Loddon Mallee Region 1300 650 615 n VMCH Privately Funded Home Care Services 1300 484 552 nnnnn VMCH South East Flexible Respite Service 5945 3838 nnnnn VMCH Wintringham Home Care Packages Barwon Sth Wst 9034 4824 n Wintringham Home Care Packages Loddon Mallee 9034 4824 n n & Grampians Home Care Packages Shepparton 9034 4824 nNote: 1. OvernightWintringham services available 1300 650 615

• • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 1 –4 • • • • • • • • • 1 –4 • • • • • • • • • 1 –4 1 –4 2 –4 1 –4

Health & Wellness Services

SUBURB

PHONE (03)

Australian Unity Mornington Wellbeing Centre

Mornington 1300 282 604

Bendigo Health Allied Health Groups

Kennington 5454 7833

Benetas Bateman House Respite Services

Williamstown 1300 236 382

Benetas Hurlingham Respite Services

Frankston 1300 236 382

Benetas Kilby House Respite Services

Glenroy 1300 236 382

Benetas St Laurence Court Day Respite Service BlueCross Ivanhoe Day Respite Centre BlueCross Livingstone Gardens Day Respite Ctr Brotherhood Aged Care - Social Connection Hubs Canterbury Centre COASIT Knox Centre Based Care COASIT Social Support/Planned Activity Groups COASIT Whitehorse Centre Based Care Glen Eira City Council Social Support Program

California Gully 1300 236 382 Ivanhoe 8846 3508 Vermont South 8846 3500 Fitzroy 1300 147 147 Canterbury 9880 4709 Rowville 0488 467 831 Coburg 9349 9000 Burwood East 0488 467 831 Caulfield 9524 3333

Grossard Court Day Respite Program

Cowes 5951 2020

healthAbility Day Therapy Centre

Eltham 9430 9100

healthAbility Social Support Groups

Eltham 9430 9100

Jewish Care Active Living Centre

Melbourne 8517 5400

MannaCare Cassia House Day Respite Centre

Doncaster 1300 902 023

MannaCare Community Respite Services

Doncaster 1300 902 023

MannaCare Doncaster Rehabilitation Services

Doncaster 1300 902 023

Maranoa House Martin Luther Homes Short Term Restorative Care

Canterbury 8809 4979 The Basin 9760 2100

Marwal Centre

North Balwyn 9819 7194

mecwacare Barry Fenton Centre

Malvern East 9564 5100

mecwacare Fisher Street Centre

Malvern East 9572 9000

Note: 1. Phone: (03) 5454 7833 - Bendigo or (03) 5018 7301 - Mildura 2. Overnight respite available on a select number of days per month

150

DPS GUIDE TO HOME CARE 2019/20

• • g ATSI, CALD 12 • g ATSI, CALD 12 • Note 1 12

18324 18325 20859

12 17606

• • • • • •

20263 21461 20264

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

• • • •

DPS Advert Web Notes Page ID 12 17658

• • • •

• • • • • • • ••• • • • • • • • • • • •• • • • •

• • • •

• • • •

•• • • • • •• •• ••

• • • • • • • • • • • •

• • • • • • • • • • • • • •••

• ••••••••••• • • •

Note 1

17629

Note 2

16142

Note 2

17955

Note 2

17956 16140 38515 21478

• • • • •

21737

•••

143 17899 21746 Note 3

21740 21747 21770

•

• ••• • ••• • •••• ••••••

••• ••• • ••• •• • • •• ••• •••• • ••

3. Some services are only available on certain days 4. Services available Monday, Wednesday and Friday See Definition of Terms and Abbreviations on page 92

DPS Web Notes Advert Page ID 21180

Note 4

•

•••• ••••

•

21540 144 21754 144 21727

•

19328 Note 5

16589

Note 6

18126

••••

18135 143 17900 38646

• •

Note 7

143 20281 19959 19958

5. Operating Monday to Saturday 6. Overnight cottage respite

7. Includes activities through North Balwyn Senior Citizens Club

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA

Health & Wellness Services

mecwacare Rivendell House

SUBURB

PHONE (03)

Pakenham 5941 2315

Medical & Aged Care Group Day Program

Victoria 9428 2800

Mercy Health Respite Services Lynbrook

Lynbrook 9797 3900

Mercy Health Respite Services Macleod Cottage Mercy Health Respite Services Shepparton Mercy Health Wellness Centre Preston MiCare Chinese Social Support Group Knox MiCare Chinese Social Support Group Monash MiCare Multicultural & Chinese Social Support Group Bentleigh East MiCare Multicultural & Dutch Social Support Group Carrum Downs MiCare Multicultural & Dutch Soc Supp Group Kilsyth

Macleod 9432 4350 Shepparton 5831 3000 Wantirna South 0410 799 771 Frankston 0409 402 981 Bentleigh East 0409 402 981 Carrum Downs 9788 9020 Kilsyth 9728 7711 Frankston 0409 402 981

Olive Grove House

Ringwood 9131 5500

Regis Home Care Eastern Metro

Blackburn South 1300 188 740

Regis Inala Village Day Therapy Centre

Blackburn South 9895 5277

Uniting AgeWell Carer Respite Services VIC Uniting AgeWell Girrawheen Centre Brighton Uniting AgeWell Hawthorn Centre Uniting AgeWell Kalkee Centre Geelong Uniting AgeWell Kangerong Centre Box Hill

Maidstone 9318 2949 Victoria 1300 783 435 Brighton 9596 0347 Hawthorn 9815 0155 Belmont 5243 1746 Box Hill 9898 7405

Uniting AgeWell Mingara Centre Forest Hill

Forest Hill 9845 3113

Uniting AgeWell Noble Park Centre

Noble Park 9554 0717

Uniting AgeWell Oakleigh Centre

Oakleigh 9568 0466

Victoria 1300 783 435

Uniting AgeWell Strath-Haven Day Respite Centre

Bendigo 5434 3000

Uniting AgeWell Strathdon Centre Forest Hill

Forest Hill 9845 3114

Village Glen Day Respite Centre Capel Sound

Capel Sound 5986 4422

VincentCare Wellbeing Centre

Blackburn 9878 1051

VMCH Carinya Dementia Respite Service

Lysterfield 9752 7700 Kialla 1300 971 972

VMCH Multicultural Wellness Centre

Wantirna South 9800 7255

VMCH Rehabilitation Centre

Wantirna South 1300 919 850

VMCH South East Flexible Respite Service VMCH White Road Day Respite Service

20566 18497 Note 1

•

• • • • • • • • • •••• •• ••• •• • • • ••••••••

• • • • • • • •

• • • • • • •

• • • • • •• •

Pakenham 5945 3838 Wantirna South 9800 7210

Note: 1. Overnight services available for clients in northern metropolitan area 2. CALD clients in Stonnington LGA 3. CALD/Chinese in Glen Eira LGA D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

• • ••• ••• •

••

21078

• • • • • • • •

21825

CALD

21824

Note 3

21822

Note 4

16255

CALD

21823 16627

•

• ••••

21584 20874

•

• • • • • • • • •

Note 2

16399

• •••

20248 21352

16337 Spanish

•••• • •

•

22104

38, 49D, IBC 21520 Note 5 38, 49D, IBC 21522 38, 49D, IBC 17879

•••

38, 49D, IBC 17870 38, 49D, IBC 18350

•

38, 49D, IBC 17883 38, 49D, IBC 17881

•

Note 6 38, 49D, IBC 19355 38, 49D, IBC 17887

•••• ••• ••• •

•

Preston 9416 8433 White Hills 5434 3030

Uniting AgeWell Social Support Services VIC

VMCH Kialla House Community Respite Service

• •••• ••••• • ••• ••••• • ••••

Victoria 1300 783 435

Kingsville 9680 0400

Uniting AgeWell Seven Hills Com'ty Respite House

• •• •• ••

Eltham 1800 778 767

Uniting AgeWell Kingsville Centre

Uniting AgeWell Preston Centre

•

DPS Web Notes Advert Page ID 19966

Preston 1300 478 776

MiCare Social Support Groups Frankston & Rye

St Vincent's Care Serv Eltham Day Therapy Ctr United Spanish Latin American Welfare Centre Planned Activity Group Uniting AgeWell Allied Hlth & Therapy Serv VIC

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

•••• •••• ••••

Note 7 38, 49D, IBC 19014 Note 6 38, 49D, IBC 21524

•••• •••• •••

• • •••

••• ••••

Overnight care

••

•

••

••••

16419 17925

Note 9

12 19908 12 20604 12 21362 12 17687

• CALD

4. CALD clients in Yarra Ranges LGA 5. Overnight respite service available in Uniting AgeWell Residential Facilities 6. Day respite See Definition of Terms and Abbreviations on page 92

Note 8 38, 49D, IBC 15634 38, 49D, IBC 17873

••••

••

••• • • ••

38, 49D, IBC 17872 38, 49D, IBC 17871

12 17606 12 16359

7. Overnight services available 8. Overnight respite care 9. Day programs and overnight respite

AgedCareGuide.com.au/home-care

151

WESTERN AUSTRALIA – AREA MAP

Perth North

These maps provide you with a geographical reference to the Council areas in Western Australia.

Metro East Metro North Metro South Perth North Perth South

Metro

Metro North

Metro East Perth South

Metro South Mid West Far North Mid North Mid West South South East

Regional

Far North

South

Mid North

South East

152

DPS GUIDE TO HOME CARE 2019/20

WESTERN AUSTRALIA

Western Australia useful phone numbers Organisation

Phone

Organisation

Phone

AdvoCare

08 9479 7566

My Aged Care

1800 200 422

Aged Care Quality & Safety Commission

1800 951 822

National Continence Helpline

1800 330 066

Carer Gateway

1800 422 737

National Dementia Helpline

1800 100 500

Carers WA

1300 227 377

Office of the Public Advocate (WA)

1300 858 455

Older Persons Advocacy Network (OPAN)

1800 700 600 0448 812 888

Centrelink - Older Australians Line

132 300

Commonwealth Respite and Carelink Centre

1800 052 222

Retirement Villages Residents' Association (WA)

Consumer Protection Division

1300 304 054

Seniors Health Card

132 300

COTA WA

08 9472 0104

Translating and Interpreting Service

131 450

Department of Veterans' Affairs

1800 555 254

WA Elder Abuse Helpline

1300 724 679

Legal Aid WA Info Line

1300 650 579

WA Senior Card Centre

08 6551 8800

e Ca

re P a

Greater Perth Metropolitan Home Care Services

cka ge l Priv eve ate l CHS ly Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

132 011

PHONE (08)

Hom

Metro East Metro North Metro South Perth North Perth South

Medicare

DPS Advert Web Notes Page ID 18071

• • • • •  Amana Living Home Care Services 1300 262 626 1 –4 • • • • • • • • • • • • • g CALD  Amaroo@Home 9490 3899 1 –4 • • • • • • • •  Astley Care Home Care Packages 9490 2393 1 –4 • • • • • • • • • •   Astley Care In Home Care Services 9490 2393 • • • • • • • • • • • • •   Auscare Community 6364 3917 • • • • • • • • • • •  Avivo: Coral Coast Home Care Services 1300 428 486 • • • • • • • • • •  Avivo: Metro East Home Care Services 1300 428 486 • • • • • • • • • •  Avivo: Metro North Home Care Services 1300 428 486 • • • • • • • • •   Avivo: Metro South East Home Care Services 1300 428 486 • • • • • • • • • •  Avivo: Metro South West Home Care Services 1300 428 486  Avivo: Metropolitan Home Care Packages 1300 428 486 – • • • • • • • • • • • • • • • • 1 4  Avivo: Wheatbelt Home Care Services 428 486 • • • • • • • • • •  Baptistcare Home Care Services Perth Metro 1300  Bethanie CHSP Services Perth Metro East 1300131660151640 1 –4 • • • • • • • • • • • • • • • • • • • •   Bethanie CHSP Services Perth Metro North 131 151 • • • • • • • • •   Bethanie CHSP Services Perth Metro South 131 151 • • • • • • • • • • •   Bethanie Community Care Perth Metro East 131 151 1 –4 • • • • • • • • • • • g CALD   Bethanie Community Care Perth Metro North 131 151 – • • • • • • • • • • • g CALD   Bethanie Community Care Perth Metro South 131 151 1 –4 • • • • • • • • • • •    Bolton Clarke At Home Supp (Bris & Melb) 1300 665 444 1 4 • • • • • • • • • • • Note 1  Brightwater At Home 1300 223 968 1 –4 • • • • • • • • • • • • g Note 2  Candice Care 1800 226 342 1 –4 • • • • • • • • • • • •  Care Net Community Nursing 9385 5100 1 –4 • • • • • • • • • • • •  Carealot Home Health Services 9284 7562 1 –4 • • • • • • • • • • • • Note 3  Carinya Care Services TCP Community Care 9438 5500 1 –4 • • • • • TCP Note: 1.  Overnight  care, VHC 2. CALD, LGBTIQ, TCC 3. Includes overnight & 24 hour live-in care, DVA, VHC Alzheimer's WA Home & Com'ty Respite Services

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

1300 667 788

See Definition of Terms and Abbreviations on page 92

AgedCareGuide.com.au/home-care

17724 20028 17745 21920 20723 21509 19503 38299 21511 21510 17755 19505 17746 21037 19509 19508 21036 17798 17796 20805 17728 38182 20700 16711 19570

153

Greater Perth Metropolitan Home Care Services PHONE (08)

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Metro East Metro North Metro South Perth North Perth South

WESTERN AUSTRALIA

DPS Advert Web Notes Page ID 19159

 Catholic Homes Home Care Services Metro 1300 244 000 – • • • • • • • • • • STRC 46 21188 • • • • • • • • • •  Catholic Homes Home Care Services Regional 1300 244 000 1 –4 • • • • • • • • • • g CALD 46 38333 1 4  Catholic Homes In Home Care Services • • • • • • • • • • • • STRC 46 38334  Chung Wah Commonwealth Home Support Prog 130093282443988000 20092 • • • • • • • • • • • • g NESB  Chung Wah Home Care Packages 17754 9328 3988 1 –4 • • • • • • • • • • g CALD  Cockburn Care Home Care Packages 17735 9411 3780 1 –4 • • • • • • • • • • • g ATSI  Cockburn Care Home Support Services 21891 9411 3780 • • • • • • • • • • • •  Comfort Keepers Flexible Respite Services 38606 8920 • • •  Comfort Keepers Perth - South of the River 9492 19580 2200 1 –4 • • • • • • • • • • • • • g Note 1   Comfort Keepers Perth North/Hills/Mandurah 9315 18430 9492 8920 1 –4 • • • • • • • • • • • • • g Note 2   Comfort Keepers WA 38892 9492 8920 • • • • • • • • • • • • •  Community Vision Home Care Services 17742 1800 968 754 1 –4 • • • • • • • • • • • Note 3  Coolibah Care Home Care 9535 0300 1 –4 • • • • • • • • • • • • • DVA, VHC 3 19581   COTA Home Maintenance Service 37738 1300 658 842 • •  Country Mile Home Care 21843 0476 035 233 1 –4 • • • • • • • • • • • Note 4  CPE Group Home Care Services 1300 665 082 1 –4 • • • • • • • • • • • • 24-hour care 21918  ECHO Home Care Packages 17726 9271 7011 1 –4 • • • • • • • • • •  ECHO In Home Care Services 38283 7011 • • • • • • • • • • • Note 5  Harold Hawthorne Com'ty Ctr Home & Com’ty Supp 9271 21212 9470 1155 • • • • • • • • • •  HCA Home 38173 1300 422 111 1 –4 • • • • • • • • • • • •  HenderCare 20727 1300 764 433 1 –4 • • • • • • • • • • • • VHC  Home Care Assistance West Coast Perth 45 21344 9385 5675 1 –4 • • • • • • • • • •  Home Care, Southern Plus 17729 1300 000 161 1 –4 • • • • • • • • • g ATSI  Home Instead Senior Care Perth 19010 0400 1 –4 • • • • • • • • • • • •  Home Instead Senior Care Reg Western Aust 6310 38876 6310 0400 1 –4 • • • • • • • • • • • •  Home Support Services 21929 • • • • • • • • •  Italo-Australian Welfare & Cultural Ctr (ICare 1800 854 300 1 –4  Com'ty Serv [HCP Program/In Home Care]) 9228 2220 1 –4 • • • • • • • • • • g Note 6 17799 20696 CHSP Program 6363 6324 • • • • • • • • • • • • •  Juniper 18080 Home Care 1300 313 000 1 –4 • • • • • • • • • • g ATSI  Juniper 18076 1300 110 254 1 –4 • • • • • • • • • • • • TCS  KinCare 17731 Community & Home Support Services 1800 637 299 1 –4 • • • • • • • • • • • •  MercyCare 17038 Lodge 9250 0400 1 –4 • • • • • • g ATSI   Morrison 19142 Flex Home Care 9427 7500 • • • • • • • • • • •  MyMYVISTA 18042 Care 1800 698 478 1 –4 • • • • • • • • • • • • g CALD   Perth CareHome 38922 Company 9276 1520 • • • • • • • • • •  Programmed+ Companion 38868 1300 844 418 • • • • • • • • • • •  Rise Network CareHome Care Packages 6274 3700 1 –4 • • • • • • • • • • g CALD, LGBTIQ 17744  Rise Network Home Care Services 18769 6274 3700 • • • • • • • • • • • • • VHC  Note: 1. Overnight live-in care, African, Arabic, European, Italian, LGBTIQ, South African 4. 24 hour care, overnight respite Carinya Companions

9339 3760

2. Overnight live-in care, CALD 3. Veterans’ Home Care - please phone: (08) 9301 8227

5. Overnight respite 6. CALD, European, Italian, Southern European, Spanish

154

DPS GUIDE TO HOME CARE 2019/20

See Definition of Terms and Abbreviations on page 92

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

BRINGING OUR FAMILY TO YOURS

Navigating the home care system is not always easy.

From the very first phone call, we’re with you, every step of the way.

We won’t rush you and we won’t push. We’ll provide you with the information and options available to you and work with you to design a suite of services that enable you to live well in your home and community.

Our people are warm, friendly and provide consistent services each and every time you see them. They are people you can trust and who share your interests.

Call us today for a free information pack.

Home and Community Care Home Care Packages (level 1-4) Veteran’s Home Care Community Nursing Residential Respite Interim Hospital Care

White Oak C omplete C om munity C are

Phone: 9301 0299 | www.whiteoak.com.au

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Metro East Metro North Metro South Perth North Perth South

WESTERN AUSTRALIA

Greater Perth Metropolitan Home Care Services PHONE (08)

  Silver Chain Perth Home Care Packages 9242 0119 1 –4  Silver Chain 9242 0119  Simply Helping Lower North Perth 9371 9115  Southcare Home Care Packages 9450 6233 1 –4  Southcare Home Care Services 9450 6233   Southern Districts Support CHSP Services 4800    Southern Districts Support Home Care Packages 9498 9498 4800 1 –4    Southern Districts Support Veteran HC Serv 9498 4800    St Basil's Home Care Packages 9201 9655 1 –4  St Basil's In Home Respite Services 9201 9655   St Simeon HealthCare Service 0478 184 732 1 –4  Stirling Community Care Services 9205 7632  Stirling Community Food Services 9205 7113  Stirling Community Home Care Packages 9205 7632 1 –4  Stirling Community Transport Service 9205 7117  SwanCare At Home 6250 0300 1 –4   The Carers Home Care Packages 9331 5866 1 –4  Tilly's Home Helpers 9387 5001  Town of Bassendean In Home Care 6588 1 –4   Town of Bassendean Volunteer & Com'ty Bus Serv 9279 9377 2190  TPG Aged Care 9408 1100 1 –4  White Oak Home Care Packages 9301 0299 1 –4   White Oak Home Care Services 9301 0299   Note: 1. Overnight respite 4. Home delivered meals, does not include shopping Rise Network Milperra Respite Cottage

WA Home & Com'ty Respite Services  Alzheimer's Living Home Care Services  Amana Denmark  Amaroo@Home Auscare Community  Avivo: Coral Coast Home Care Services  Avivo: Metro East Home Care Services  Avivo: Metro South East Home Care Services  Avivo: Metro South West Home Care Services  Avivo: Regional Home Care Packages   Avivo: Wheatbelt Home Care Services 

156

• • • • • • • • • •

• • • • • •

• • • • • • • • • •

• • •

•

• • • • • • • • • • • • •

• • • •

• • • • • • • • • • • • •

DPS GUIDE TO HOME CARE 2019/20

PHONE (08)

1300 667 788 1300 262 626 0423 703 972 6364 3917 1300 428 486 1300 428 486 1300 428 486 1300 428 486 1300 428 486 1300 428 486

• • • • • • • • • • • • •

• • VHC OBC (WA) • • g CALD • • • • VHC • g Note 3 • •

g CALD

•

•

• • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

21495 17775 20067 21935 21813 38304 17777 38179 38307 21200 21919 21202 20415

Note 5

38295 20066

• g Note 6 • Note 7 • • • • • • • • • • Note 8 • • • • • • • • • g Note 9 • • • • • • • • • • • Note 10 7. Services for clients within the Bassendean area only 8. Veterans’ Home Care (VHC) - phone: 1300 550 450 9. ATSI, CALD

18065

21198 Note 4

Care

Regional Western Australia Home Care Services

• • • • • • • • • • • •

• • • • • • • • • • • • •

17780 21216 21885 155 20085 155 19454

10. DVA, VHC

Pac kag e le Priv vel ate l y CHS Fun ded PF Dem unded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural Serv ices

5. 24 hour care, DVA, VHC 6. CALD, Egyptian, Filipino, Indian, Italian

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Hom e

Far North Mid North Mid West South South East

2. ATSI, CALD, Page OBC (WA) 3. Arabic, Greek, Macedonian, Romanian

6274 3700

DPS Advert Web Notes Page ID 20077 Note 1 17763 g Note 2

• • • 1 –4 • • • • 1 –4 • • • • • • • • • • • • • • • 1 –4 • • •

See Definition of Terms and Abbreviations on page 92

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 18071

• • • g CALD • • • • • • • • • •

17724 38381 20723 21509 19503 21511 21510 19504 19505

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices re es Hom tic Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Far North Mid North Mid West South South East

WESTERN AUSTRALIA

Regional Western Australia Home Care Services

 Baptistcare Home Care Services Perth Metro  Baptistcare Home Care Services South West  Baptistcare Home Care Services Wheatbelt  Bethanie CHSP Services Mid West  Bethanie CHSP Services South West  Bethanie Community Care Mid West  Bethanie Community Care Perth Metro South  Bethanie Community Care South West  Clarke At Home Supp (Bris & Melb)  Bolton At Home  Brightwater Care  Candice Net Community Nursing  Care Home Health Services  Carealot Carinya Care Services TCP Community Care  Carinya Companions  Homes Home Care Services Metro  Catholic Homes Home Care Services Regional  Catholic Homes In Home Care Services  Catholic Keepers Flexible Respite Services  Comfort Keepers Perth North/Hills/Mandurah  Comfort Keepers WA  Comfort Coolibah Care Home Care  Home Maintenance Service   COTA Mile Home Care  Country Group Home Care Services  CPEDementia Plus  ECHO In HomeServices,Care Southern  Hall & Prior ClarenceServices  HenderCare Estate Home Care   Home Care Assistance West Coast Perth  Home Instead Senior Care Reg Western Aust  Home Support Services  Juniper CHSP Program   Juniper Home Care   Juniper Home Care Wheatbelt  Juniper Kununurra Community Care   KinCare Without Barriers Kimberley/Goldfields   LifeMercyCare Community & Home Support Services  Note: 1. Overnight care and VHC Baptistcare Home Care Services Great Southern

PHONE (08)

1300 660 640 1300 660 640 1300 660 640 1300 660 640 131 151 131 151 131 151 131 151 131 151 1300 665 444 1300 223 968 1800 226 342 9385 5100 9284 7562 9438 5500

• • • • • • • 1 –4 • 1 –4 • 1 –4 • • – 1 4 • • • 1 –4 • • 1 –4 • • 1 –4 • • • 1 –4 1 –4 1 –4 1 –4

1 –4

9339 3760 1300 244 000 1300 244 000

1 –4 1 –4

1300 244 000

• •

9492 8920 9492 8920 9492 8920 9535 0300 1300 658 842 0476 035 233 1300 665 082 1300 000 161

1 –4 •

• 1 –4 • • – 1 4 • 1 –4 • •

9271 7011 9841 5999 1300 764 433 9385 5675 6310 0400 1800 854 300

2 –4 1 –4 • 1 –4 • 1 –4 • 1 –4

6363 6324 1300 313 000 9621 2829 1300 313 000 1300 110 254 9194 5400 1800 637 299

•

1 –4 1 –4 2 –4 1 –4 • 1 –4 • 1 –4 •

2. Transition Community Care (TCC) for clients at home in north metro area, CALD, LGBTIQ 3. Includes overnight & 24 hour live-in care, DVA, VHC

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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4. Overnight live-in care, CALD 5. 24-hour care, overnight respite 6. 24 hour care, DVA

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• • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • g ATSI, CALD • • g CALD • Note 1 • g Note 2 • • • Note 3 • TCP • • STRC 46 • g CALD 46 • STRC 46

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• • • • • • • • • • •

• Note 5 • Note 6 • • Note 7 • • VHC • • • • • g ATSI

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• • • • •

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• • • • •

• • • • • • • • • • • • • • •

DPS Advert Web Notes Page ID 20375

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

17746 17747 20729 19507 19506 18421 17796 17733 20805 17728 38182 20700 16711 19570 19159 21188 38333 38334 38606

• g Note 4 • • DVA, VHC

g Note 8

• • • • • • TCP • • • • • • • g Note 9 • • • • • •

18430 38892 3 19581 37738 21843 21918 19551 38283 19516 20727 45 21344 38876 21929 20696 18080 18784 17750 18076 38382 17731

7. Overnight respite 8. ATSI and non-indigenous persons 9. LGBTQI, DVA, VHC

See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

157

Hom e Ca re P ack age leve Priv ate l l y CHS Fun P Fu ded Dem nded Servi ces Se en Dom tia Ca rvices esti re Hom c Ass ista e Mea Mainte nce nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & is Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal Soc Care Delive ry ial & Tran /or R e spo crea tion Cult rt al ural S er v ices

Far North Mid North Mid West South South East

WESTERN AUSTRALIA

Regional Western Australia Home Care Services PHONE (08)

 Perth Care + Companion Company 9276 1520  Rise Network Home Care Packages 6274 3700 1 –4  Silver Chain 9242 0119  Silver Chain Albany Home Care Packages 761 577 1 –4  Silver Chain Bunbury/South West HC Packages 1300  Silver Chain Geraldton Home Care Packages 130092427610119577 1 ––4  Silver Chain Kalgoorlie Home Care Packages 1300 761 577 1 –4  Silver Chain Karratha Home Care Packages 1300 761 577 1 –4 1 4  Silver Chain Northam Home Care Packages 9242 0119 1 –4  Silver Chain Peel Home Care Packages 761 577 1 –4  Silver Chain Pilbara/Port Hedland HC Packages 1300 1300 761 577 1 –4  Chain Pingelly Home Care Packages 1300 761 577 1 –4  Silver Home Care Packages 9450 6233 1 –4  Southcare Southern Districts Support Home Care Packages  Southern Plus HC Packages Country Region 130094980004800161 1 ––4 1 4  St Simeon HealthCare Service 0478 184 732 1 –4  The Carers Home Care Packages 9331 5866 1 –4  TPG Aged Care 9408 1100 1 –4  Note: 1. 24 hour care, DVA, VHC 2. Veterans’ Home Care (VHC) - phone: 1300 550 450 My Flex Home Care

9427 7500

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Health & Wellness Services

SUBURB

PHONE (08)

Amana Living Club Alexander Heights (Day Centre) Alexander Heights 9343 6048 Amana Living Club Catherine King (Day Centre)

Osborne Park 9424 6949

Amana Living Club Kinross (Day Centre)

Kinross 9462 8535

Amana Living Club Lefroy (Day Centre)

Bull Creek 9424 6625

Amana Living Club Quinns Rocks (Day Centre) Amana Living Club Wanneroo (Day Centre) Astley Care Day Club

Quinns Rock 9305 9017 Wanneroo 9405 7679 Gosnells 9490 3002

Bethanie Living Well Centre Eaton

Eaton

131 151

Bethanie Living Well Centre Geraldton

Beresford

131 151

Bethanie Living Well Centre Kwinana

Kwinana

131 151

Bethanie Living Well Centre Menora

Menora

131 151

Mount Claremont

131 151

Bethanie Living Well Centre Port Kennedy

Port Kennedy

131 151

Bethanie Living Well Centre South Bunbury

South Bunbury

131 151

South Perth

131 151

Bethanie Living Well Centre Mount Claremont

Bethanie Living Well Centre South Perth

158

DPS GUIDE TO HOME CARE 2019/20

•

• • •

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • g CALD, LGBTIQ • VHC OBC (WA) • g ATSI OBC (WA) • g ATSI OBC (WA) • g ATSI OBC (WA) • g ATSI OBC (WA) • g ATSI OBC (WA) • OBC (WA) • g CALD OBC (WA) • OBC (WA) • OBC (WA) • g CALD • • g ATSI, CALD • • Note 1 • Note 2

38922 17744 18065 17762 17764 17767 18445 17758 17768 17769 17757 17792 17775 21813 17776 38307 38295 21885

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple ort Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

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DPS Advert Web Notes Page ID 19142

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See Definition of Terms and Abbreviations on page 92

DPS Web Notes Advert Page ID 22388 20396 20395 20394 22389 22390 20713 19468

Overnight respite 20084 18721

•••

19470 19134 19467

•••

19469 19136

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

WESTERN AUSTRALIA

Health & Wellness Services

SUBURB

PHONE (08)

Bethanie Living Well Centre West Perth

West Perth

131 151

Bethanie Living Well Ctr Bunbury - Maali Centre

Carey Park

131 151

Bran Nue Dae Respite Ctr Broome, Southern Plus Catholic Homes Day Therapy Centre

Broome 9194 0700 Northbridge 9328 3988

Cockburn Care Social Clubs

Hamilton Hill 9411 3780

Community Vision Woodvale Social Centre

Woodvale 1800 968 754

Coolibah Respite Care

Mandurah 9535 0300

Davis House

Wembley 1800 637 299

ECHO Social Support Services

Bayswater 9271 7011

Ella's House - Mandurah

Greenfields 1300 667 788

Hamersley House Day Respite Centre

Midland 9250 0400

Harold Hawthorne Social Activities Centre

Carlisle 9470 1155

Hawthorn House - Albany

Milpara 9841 3755

Home Care South West, Southern Plus Jeremiah Donovan House Respite Ctr, Southern Plus Juniper Hakea Cottage Respite Juniper Kununurra Community Care Juniper Rowethorpe Day Therapy Services Mary Chester House - Shenton Park

Busselton 9791 5688 Forrestfield 9453 9285 Bentley 6363 6376 Kununurra 1300 313 000 Bentley 6363 6311 Shenton Park 1300 667 788

McAuley House Social Centre

Wembley 1800 637 299

Regis Hollywood Day Therapy Centre

Nedlands 6247 1238

Rise Network Centre Based Services

Perth 6274 3700

Rise Network Exercise & Wellness Therapy Services

Mount Helena 6274 3700

Silver Chain

Osborne Park 9242 0119 Bindoon 1300 761 577

Silver Chain Bridgetown Social Centre

Bridgetown 1300 761 577

Silver Chain Everglades Social Centre

Willetton 9242 0119

Silver Chain Fremantle Social Centre

Hilton 9242 0119

Silver Chain Kalgoorlie Social Centre

Boulder 1300 761 577

Silver Chain Mandurah Social Centre

Greenfields 1300 761 577

Silver Chain Margaret River Social Centre

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Onslow 9242 0119

Silver Chain Pendana Social Centre

Bentley 9242 0119

Silver Chain Pingelly Social Centre

Pingelly 9242 0119

Silver Chain Queens Park Social Centre

Queens Park 9242 0119

Silver Chain Rockingham Soc Ctr & Respite Cottage

Rockingham 9242 0119 Shark Bay 9242 0119

Note: 1. Overnight cottage respite service for dementia specific clients 2. Short term overnight care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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••

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•• • •• •• •• •• •• • • •• •• •• •• •• ••

• • • • • • • • • • • • • • •

19474

ATSI

19524

•••••

• • • • • • • • • • • •

46 19521 CALD, NESB

20088

ATSI

16827 21044 3 38240 20070 38284 21498 17038 21211 20081 19523

• • • •

Overnight care

19463

Note 1

19494 17750

•

16745 20756 20079

••••

••••••••

Margaret River 1300 761 577

Silver Chain Onslow Social Centre

Silver Chain Shark Bay Social Centre

•••••••• •••••••• ••••••••

16802 20075

ATSI

•

Koongamia 6274 3700

Rise Network Milperra Respite Cottage Silver Chain Bindoon Social Centre

DPS Web Notes Advert Page ID 19135

Guildford 1300 244 000

Chung Wah Community and Respite Hub

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

20397 Note 2

• • • • • • • • • • • • • •

20077

••••

18065

OBC (WA) 21960

OBC (WA) 21039

OBC (WA) 20412

Note 3 OBC (WA) 19123

OBC (WA) 21958

OBC (WA) 19605

OBC (WA) 21038

OBC (WA) 21968

CALD OBC (WA) 20410

OBC (WA) 16682

OBC (WA) 20411

Note 4 OBC (WA) 19593

OBC (WA) 19606

3. CALD, NESB, Croatian, Italian and Portuguese 4. Overnight respite available to clients with low level care needs See Definition of Terms and Abbreviations on page 92 AgedCareGuide.com.au/home-care

159

WESTERN AUSTRALIA

Health & Wellness Services

SUBURB

Silver Chain South Hedland Social Centre

PHONE (08)

South Hedland 9242 0119

Silver Chain Toodyay Social Centre

Toodyay 9242 0119

Silver Chain Walpole Social Centre

Walpole 9242 0119

South West Rural Respite Services Friendship Club

Mosman Park 9284 7562

Southcare Social Centre

Manning 9450 6233

Southern Districts Support CHSP Services

Armadale 9498 4800

Southern Plus Health & Wellness Ctr East Fremantle

North Perth 9201 9655

Stirling Community Connecting to Community

North Beach 9205 7632

Tony Quinlan Respite Centre, Southern Plus

Hilton 9467 1996

Town of Bassendean In Home Care

Ashfield 9279 6588

Town of Bassendean Social Program

Ashfield 9279 6588

INDEX

Abbreviations.................................................................................. 92 Aboriginal and Torres Strait Islander................................... 50 Accessibility...................................................................................... 13 Advocacy .......................................................................................... 86 Aged Care Assessment Team/Service (ACAT/S).............. 50 Aged Care Quality and Safety Commissioner.................. 74 Annual caps...................................................................................... 72 Australian Capital Territory – Directory Listings..... 95 –98 Behavioural changes................................................................... 84 Care Agreement............................................................................. 73 Care Plan........................................................................................... 73 Carer respite.................................................................................... 36 Carer support.................................................................................. 88 Carer support groups................................................................. 88 Caring for a spouse at home (consumer story).............. 68 Case management........................................................................ 78 Centre Based Care............................................................... 47, 58 Choosing a home care provider............................................ 70 Commonwealth Home Support Programme.................. 46 Community Groups...................................................................... 19 Community Services.................................................................... 19 Community Visitor’s Scheme................................................... 33 Connecting online......................................................................... 33 Consumer Directed Care (CDC) ............................................ 45 Council services............................................................................. 42 Counselling services.................................................................... 88 Day Therapy Centre..................................................................... 55 Definition of terms........................................................................ 92 Dementia and Cognition Supplement................................ 54 Dementia help................................................................................ 85 Dementia: symptoms and support...................................... 84 Directory index............................................................................... 91 Domestic assistance.................................................................... 26 Driving................................................................................................. 31 Eligibility and assessment......................................................... 64 Emergencies.................................................................................... 15 Enteral Feeding Supplement................................................... 54 Equipment at home..................................................................... 90 Exit fees ............................................................................................ 75 Fall prevention strategies.......................................................... 83 Family and friends......................................................................... 22 Family support................................................................................ 22

160

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• • • • • •

• • • • • •

• • • • • •

• • • • • •

East Fremantle 1300 000 161

St Basil's Centre Based Respite

DPS GUIDE TO HOME CARE 2019/20

Day Therapy Centres

CHS P Dem Funde dS e Me ntia Ca ervice als re Me dica Per tion son Su Res al Car pervis ion pit e Soc e Care ial / Tran Recre at sp Com ort ional S upp ple or t Diet men itian tary Div & N Ther ers ut ap Exe ional T ritionis ist rcis t h e Occ e The rapist upa rap t Phy iona ist sio lT Pod thera herap iatr pist ist Reg ist ist Soc ered N ial W urse Spe orke ech r The rap ist

Centre Based Care

• • • • •

• • • •

•• •• • •• ••••• • •• • ••

See Definition of Terms and Abbreviations on page 92

• • • • •

DPS Web Notes Advert Page ID ATSI OBC (WA) 19525

OBC (WA) 21959

OBC (WA) 21041 16711 20068 21935

•

•••••

21971 21485 21201 Overnight care

19533 17780 20712

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Financial consultants................................................................... 77 Government funded supports................................................ 45 Hardship Supplement................................................................. 54 Health & Wellbeing....................................................................... 79 Healthy eating................................................................................. 80 Home and garden maintenance .......................................... 24 Home Care....................................................................................... 11 Home Care Package (HCP)................................................ 11, 50 The difference a Home Care Package can make (consumer story).................................................. 40 Home Modifications..................................................................... 15 Home Safety Assessment......................................................... 15 Hospital at home .......................................................................... 61 How much does home care cost?......................................... 71 How to read..................................................................................... 94 Income-tested care fee.............................................................. 72 Independence................................................................................. 60 Lifetime caps................................................................................... 72 Local council transport............................................................... 31 Malnutrition..................................................................................... 81 Management................................................................................... 74 Managing challenging dementia behaviours .................. 85 Men’s sheds..................................................................................... 34 Mental health.................................................................................. 85 Mental health hotlines................................................................ 86 Mobility............................................................................................... 82 My Aged Care.................................................................................. 65 New South Wales – Directory listings....................... 95 –109 Northern Territory – Directory listings.................. 125 –126 Nutrition ................................................................................... 29, 30 Nutritional advice.......................................................................... 80 Oxygen Supplement.................................................................... 54 Palliative Care at Home.............................................................. 89 Palliative Care costs..................................................................... 91 Personal and domestic assistance....................................... 25 Personal care.................................................................................. 25 Placement consultants............................................................... 76 Planning and managing supports......................................... 63 Poor health....................................................................................... 80 Preparing for an assessment.................................................. 65 Priority and waiting lists............................................................. 67 Private case management........................................................ 78

Privately funded home care..................................................... 62 Public transport............................................................................. 31 Queensland – Directory listings............................... 110 –124 Regional Assessment Service (RAS)...................................... 64 Respite................................................................................................ 35 Respite fees...................................................................................... 36 Respite options.............................................................................. 35 Respite preparation..................................................................... 36 Respite: an opportunity to recharge (consumer story).......................................................................... 8 Reviewing your needs and supports................................... 75 Safety at home................................................................................ 13 Self funded supports................................................................... 62 Short term restorative care...................................................... 60 Social clubs....................................................................................... 33 Social support................................................................................. 33 Social support for older men (consumer story)....................................................................... 20 South Australia – Directory listings......................... 127 –133 Special needs and supplements............................................ 53 Staying home for longer............................................................ 13 Supplements................................................................................... 54 Support groups.............................................................................. 88 Support lines................................................................................... 88 Support network............................................................................ 13 Support options............................................................................. 29 Supports............................................................................................ 39 Tasmania – Directory listings..................................... 134 –137 Taxi Subsidy Scheme................................................................... 32 Technology....................................................................................... 14 Transition Care Program........................................................... 60 Transport options......................................................................... 31 Unspent home care funds........................................................ 72 Veterans’ Supplement................................................................. 54 Viability Supplement.................................................................... 54 Victoria – Directory listings......................................... 138 –151 Volunteering.................................................................................... 34 Waiting period................................................................................ 53 Western Australia – Directory listings................... 152 –160 When to consider help............................................................... 16 Who can help?................................................................................ 76 Your rights........................................................................................ 74

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