Aged Care Guide South Australia & NT 2021 by DPS Publishing

2021

AGED CARE GUIDE A

DPS

PUBLICATION

South Australia & NT

Home Care | Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Making every day the best it can be

Welcome to Allity Aged Care We are a network of 44 homes located across South Australia, Victoria, New South Wales and Queensland. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks.

Proud to be called Home – Every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suit each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

www.allity.com.au

Allity South Australia locations Carinya Aged Care

Ridgehaven Aged Care

39 Fisher St, Myrtle Bank (08) 8130 6444

Gate 3 Hazel Grove, Ridgehaven (08) 8397 0100

A boutique Signature Home that exudes warmth and intimacy with its heritage style architecture. The Home offers its own beauty and hair salon, kiosk, choice of large single and twin rooms with adjoining ensuites, and the convenience of local shopping centres, transport and parklands.

Nestled in Tea Tree Gully, our Home is located close to local shopping precinct. Residents can enjoy the convenience of the Home’s own café and hair salon, whilst offering spacious single rooms with private or shared ensuites and a choice of outlook to landscaped garden beds or quaint courtyards.

Charles Young Aged Care

Ross Robertson Aged Care

53 Austral Tce, Morphettville (08) 8350 3600

19 Cornhill Rd, Victor Harbor (08) 8551 0600

Our Home is surrounded by parklands, and is a short drive to the Glenelg Foreshore and the Marion Shopping Centre. The Home provides its own hair salon, café, spacious single and twin rooms that all have ensuites and a variety of share spaces, internal courtyards and outdoor garden areas.

Ideal seaside living among an active local community sums up life at Ross Robertson where residents can enjoy views to the Southern Ocean. The Home offers light-filled single and twin rooms with ensuites and access to gardens.

Hillside Aged Care

Smithfield Aged Care

177 Longwood St, Heathfield (08) 8339 4815

1 Warooka Dr, Smithfield (08) 8254 4700

Located in the picturesque Adelaide Hills, residents can enjoy nature at its best nestled amongst tall trees and native birds. The Home is a short 2km drive to the shops, medical facilities and the local community hub of Stirling.

Surrounded by parklands, Smithfield is only a short walk from the Munno Para Shopping Centre. The Home’s innovative design offers internal shopping mall, and there are spacious single and semi-single share rooms with ensuites.

Holly Aged Care

Somerton Park Aged Care

16–24 Penneys Hill Rd, Hackham (08) 8392 6700

7 Grainger Rd, Somerton Park (08) 8490 4600

Residents are never too far from the activity of the local community with ease of access to transport and the nearby shopping centre. The Home offers spacious single and semi-single rooms with indoor and outdoor spaces for residents, families and friends.

An elegantly styled Signature Home located minutes from the beach and nearby Marion Shopping Centre. There are five distinct neighbourhoods all with own unique character, barista café, beauty and hair salon, dedicated lounge, dining areas and outdoor vistas.

Little Para Aged Care

Walkerville Aged Care

24–28 Wayford St, Elizabeth Vale (08) 8259 9888

160 Walkerville Tce, Walkerville (08) 8342 8300

Little Para reflects a true home-like environment. Rooms are spaciously appointed with private ensuites and good natural light. Residents can enjoy the warmth and welcome of various lounges, set in peaceful surroundings.

A Premium Home built on the shores of the River Torrens and minutes from the local shopping precinct. Offering private dining spaces and barista café, and spacious single, twin or semi-private accommodation, with garden or courtyard views.

Marten Aged Care

Only 500m from the beach, Marten is ideal for those who enjoy the outdoors. Residents have a choice of large lightfilled single or twin rooms with ensuites. The Home is designed to encourage a sense of community for residents, their families and staff.

www.allity.com.au

B15006

110 Strathfield Tce, Largs North (08) 8248 9555

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

COTA message “COTA Australia is the peak national advocacy body for older Australians across all areas of government policy. In aged care we have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We have had some success; more is in the pipeline and I expect the

Royal Commission into Aged Care Quality and Safety to result in more. COTA Australia’s partnership with DPS’ Aged Care Guide is also focused on improving

consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers; and by giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer information and choice. This has always been a goal for DPS since its inception.

Aged care in Australia is now on the cusp of really major change. A reform process has been underway for a while, although it’s faltered at times and proceeded in fits and starts.

COTA message

Government is still implementing, or yet to implement, decisions announced in the May 2018

Federal Budget package “More Choices for a Longer Life”, which COTA Australia was a partner in developing.

Some things have been done, some are in process, a few big ones have been fudged – like implementation of the Aged Care Workforce Strategy (for which the sector is also at fault);

creation of a single home care program and assessment service (Government dropped the ball twice); and replacement of the current bed allocation process with consumer fund holding (Government dragging its feet again).

This process will now be overtaken by Government response to the Royal Commission’s Final Report due by 26 February 2021. In its Financing Aged Care paper, the Commission flagged

that it’s likely the recommendations will increase the current $20 billion cost of aged care by between 50 percent and 100 percent – or by an extra $10 billion to $20 billion per year!

We already know that the Workforce Strategy was costed at about $3 to $3.5 billion a year, and the Department estimates that reducing the Home Care Package waiting time to a maximum

of two months will cost $2 to $2.5 billion. So that’s $5 to $6 billion that’s pretty well inevitable.

Some billions more will come through increasing base funding in residential care and properly indexing it.

The other unavoidable force for transformation of aged care will be the COVID-19 experience, the implications of which will reverberate in aged care well beyond the time the virus has been defeated. The preference for home care over residential care will be reinforced and

probably heightened. The public will more forcefully demand better resourced, higher quality aged care.

Amidst all this change, an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best

aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

THE BEST VALUE HOME CARE PROVIDER. GUARANTEED.

www.thecareside.com.au 1300 85 40 80

Do you want the best value Home Care? Do you want the same carer, at the same time, every time? Do you want to save between 30% - 50% on the cost of care compared to other providers?

THEN CALL US TODAY!

An excellent and a transformational improvement from our previous service provider. Carers are courteous, respectful, on-time and provide good cares services. Case management was excellent particularly when establishing services. Home care and budget agreement was particularly of high quality where it was easily understood for the elderly without compromising legal clauses.” - Mike Francki, East Vic Park

The CareSide

vs Other Providers +44%

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Aged Care Guide

SOUTH AUSTRALIA & NT 2021

From the Managing Editor

Welcome to the 2021 edition of the Aged Care Guide South Australia & NT. For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area, to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform Care Opinion on Aged Care Guide, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Aged Care Guide South Australia & NT 2021 Printed October 2020 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

AgedCareGuide.com.au

COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 4 How to use the Aged Care Guide................................................................................................................................................................................................ 6 Aged care explained.............................................................................................................................................................................................................................................. 7 Useful phone numbers..................................................................................................................................................................................................................................... 9 My Aged Care.................................................................................................................................................................................................................................................................. 10 Home care flow chart...................................................................................................................................................................................................................................... 12 Support at home....................................................................................................................................................................................................................................................... 13 – Commonwealth Home Support Programme..........................................................................................................................................14 – Home Care Packages................................................................................................................................................................................................................................19 – Private home care...........................................................................................................................................................................................................................................26 – Respite at home.................................................................................................................................................................................................................................................28 – Transition care.......................................................................................................................................................................................................................................................29 – Flexible restorative care......................................................................................................................................................................................................................30 – Centre Based Care..........................................................................................................................................................................................................................................31 – Day Therapy Centres............................................................................................................................................................................................................................... 32 – Veterans’ support............................................................................................................................................................................................................................................32 – Community Visitors Scheme.....................................................................................................................................................................................................33 Mobility...................................................................................................................................................................................................................................................................................... 34 Nutrition..................................................................................................................................................................................................................................................................................... 37 Regional Assessment Service (RAS).................................................................................................................................................................................. 38 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 39 Aged care flow chart........................................................................................................................................................................................................................................ 40 Aged care homes..................................................................................................................................................................................................................................................... 41 – Cost for residential care......................................................................................................................................................................................................................49 – Payment options: RAD and DAP.......................................................................................................................................................................................53 – Applying to aged care homes.............................................................................................................................................................................................. 54 – Waiting for residential care..........................................................................................................................................................................................................55 – Deciding on a home..................................................................................................................................................................................................................................56 – Moving into a home..................................................................................................................................................................................................................................59 – Daily living in a nursing home...............................................................................................................................................................................................63 – Resident agreement................................................................................................................................................................................................................................. 65 – Extra Services...........................................................................................................................................................................................................................................................68 – Residential respite..........................................................................................................................................................................................................................................69 Special needs groups...................................................................................................................................................................................................................................... 70 Cultural services........................................................................................................................................................................................................................................................ 71 Aged care checklist. ............................................................................................................................................................................................................................................ 73 Frequently asked questions............................................................................................................................................................................................................. 75 Supported Residential Facilities.............................................................................................................................................................................................. 77 Supported living..................................................................................................................................................................................................................................................... 78 Retirement living................................................................................................................................................................................................................................................... 79 Placement consultants.............................................................................................................................................................................................................................. 85 – Case management........................................................................................................................................................................................................................................89 Financial advice.......................................................................................................................................................................................................................................................... 91 Estate planning........................................................................................................................................................................................................................................................... 96 Advocacy................................................................................................................................................................................................................................................................................... 99 Dementia support..............................................................................................................................................................................................................................................100 End of life care......................................................................................................................................................................................................................................................... 103 Carer support...............................................................................................................................................................................................................................................................105 Profile*......................................................................................................................................................................................................................................................................................106 Directory Lists & Reference Indexes – Directory contents page........................................................................107 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

Contents

SOUTH AUSTRALIA & NT 2021

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

How to use the Aged Care Guide

The articles up to page 106 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (for SA see pages 113 –127, for NT see page 141); retirement accommodation (see pages 128 –131); home care packages (for SA see pages 133 –138, for NT see pages 142–144); and facilities or services specific to your cultural background (see pages 145 –147).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 160 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 109 –110. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 145 –147.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 147 –156). South Australia

South Australia Population Change 1997South - 2006 Australia Population Population Change 1997 Change - 20061997 - 2006 South Australia

Visit AgedCareGuide.com.au for a complete list of services available near you. Amata

Amata

Population Change 1997 - 2006

Amata

ANANGU PITJANTJATJARA Amata

ANANGU PITJANTJATJARA

South Australia

Population Change 1997 - 2006

ANANGU PITJANTJATJARA

Amata

COOBER PEDY

MARALINGA TJARUTJA

COOBER PEDY OUTBACK AREAS COMMUNITY MARALINGA TJARUTJA DEVELOPMENT TRUST

MARALINGA TJARUTJA ANANGU PITJANTJATJARA

DPS

!S O U T H

Aged Care Guide

112

ROXBY

OUTBACK AREAS COMMUNITY DOWNS DEVELOPMENT TRUST

AGED CARE GUIDE A

COOBER PEDY

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST Nepabunna

COOBER PEDY MARALINGA TJARUTJA

2021

AUSTRALIA & NT 2021

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia. ROXBY ROXBY DOWNS

MARALINGA TJARUTJA

YALATA

PUBLICATION

ROXBY DOWNS

COOBER PEDY

CEDUNA STREAKY BAY

FLINDERS RANGES

MOUNT REMARKABLE

Nepabunna

Table of Home Care Package (HCP) providers offering culturally appropriate services

FLINDERS FLINDERS RANGES RANGES MOUNT MOUNT ORROROO REMARKABLE REMARKABLE PETERBOROUGH CARRIETON

PORT OUTBACK AREAS COMMUNITY CEDUNA AUGUSTA DEVELOPMENT TRUST

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all ORROROO CARRIETON

WUDINNA

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

WHYALLA STREAKY BAY STREAKY FLINDERS BAY PORT NORTHERNPORT RANGES KIMBA AUGUSTA AUGUSTA MOUNT Cultural PORT AREAS PETERBOROUGH PETERBOROUGH ORROROO Nepabunna REMARKABLE PIRIE FRANKLIN GOYDER Group CARRIETON HARBOUR WUDINNA BARUNGA WUDINNA WHYALLA WHYALLA CLEVE ROXBY Arabic NORTHERN NORTHERN BERRI WESTKIMBA KIMBA PORT PORT AREAS PORT AREAS DOWNS BARMERA AUGUSTA CLARE & WAKEFIELD PIRIE FRANKLIN GOYDER PIRIE FRANKLIN GOYDER COPPER ATSI PETERBOROUGH GILBERT HARBOUR HARBOUR BARUNGA RENMARK COAST ELLISTON ELLISTON BARUNGA VALLEYS WUDINNA WHYALLA CLEVE CLEVE YORKE LOWER EYRE ATSI BERRI BERRI WEST WEST PARINGA PENINSULA NORTHERN PENINSULA BARMERA BARMERA KIMBA MID WAKEFIELD CLARE & PORT AREASCOPPER WAKEFIELD CLARE & GERARDCOPPER ATSI MURRAY PIRIE GILBERT GILBERT FRANKLIN GOYDER LOXTON RENMARK RENMARK TUMBY TUMBY COAST COAST VALLEYS VALLEYS HARBOUR BARUNGA ELLISTON YORKE YORKE WAIKERIE LOWER EYRE PARINGA PARINGA BAYLOWER EYRE BAY ATSI CLEVEPORT BERRI PENINSULA PENINSULA PENINSULA WEST PENINSULA FLINDERS LINCOLN KAROONDA MID MID BARMERA GERARD GERARD RANGES ATSI EAST MURRAY CLARE & WAKEFIELD MOUNT MURRAY MURRAY COPPER CEDUNA LOXTON LOXTON ORROROO GILBERT REMARKABLE MURRAY TUMBY COAST WAIKERIE WAIKERIE CARRIETON RENMARK ATSI VALLEYS PORT BRIDGE YORKE PORT LOWER EYRE BAY SOUTHERN PARINGA LINCOLN LINCOLN KAROONDA KAROONDA PENINSULA PENINSULA MALLEE STREAKY BAY ATSI PORT MID EAST MURRAY EAST MURRAY GERARD AUGUSTA MURRAY MURRAY MURRAY LOXTON PETERBOROUGH ATSI THE COORONG BRIDGE BRIDGE WAIKERIE PORT SOUTHERN SOUTHERN WUDINNA WHYALLA LINCOLN MALLEE MALLEE KAROONDA ATSI NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS PIRIE ATSI FRANKLIN MURRAY GOYDER THE COORONG THE COORONG HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN CLEVE ATSI BERRI WEST MALLEE BARMERATATIARA TATIARA WAKEFIELD CLARE & ATSI COPPER NARACOORTE GILBERT THE COORONG RENMARK TUMBY COAST LUCINDALE VALLEYS KINGSTON KINGSTON YORKE LOWER EYRE ATSI PARINGA BAY ROBE PENINSULA GAWLER GAWLER PENINSULA MID TATIARA WATTLE RANGE ATSI GERARD MURRAY NARACOORTE NARACOORTE LOXTON LUCINDALE LUCINDALE PLAYFORD WAIKERIE KINGSTON ATSI PORT MOUNT ROBE ROBE LINCOLN GAMBIER GRANT KAROONDA ATSI EAST MURRAY WATTLE RANGE WATTLE RANGE NARACOORTE MURRAY ATSI LUCINDALE BRIDGE LIGHT ADELAIDE SOUTHERN MOUNT MOUNT ROBE MALLEE PLAINS ATSI GAMBIER GAMBIER GRANT GRANT SALISBURY WATTLE RANGE CEDUNA

ELLISTON

STREAKY BAY

TUMBY BAY

See NT map on page 140

GAWLER

Adelaide Detail Inset

PLAYFORD

PLAYFORD GAWLER

SALISBURY PLAYFORD

PORT ADELAIDE ENFIELD

Adelaide Inset

TEA TREE GULLY

SALISBURY

CHARLES STURT PORT ADELAIDE ENFIELD

PORT ADELAIDE ADELAIDEENFIELD SALISBURY

PORT ADELAIDE CAMPBELLTOWN ENFIELD PROSPECT

TEA TREE GULLY

WEST TEA TREE WALKERVILLE BURNSIDE CAMPBELLTOWN TORRENS UNLEY GULLY CHARLES CHARLES NORWOOD PAYNEHAM ADELAIDE GAWLERADELAIDE PROSPECT STURT STURT ST PETERS

TEA TREE GULLY

HOLDFAST MITCHAM WEST WEST WALKERVILLE PLAYFORD CAMPBELLTOWN BURNSIDE BURNSIDE BAY TORRENS UNLEY TORRENS UNLEY CHARLES ADELAIDE NORWOOD PAYNEHAM PROSPECT STURT ST PETERS MARION WALKERVILLE WEST HOLDFAST HOLDFAST MITCHAM MITCHAM BURNSIDE TORRENS UNLEY BAY BAY NORWOOD PAYNEHAM ST PETERS SALISBURY MARION MARION HOLDFAST MITCHAM TEA TREE BAY PORT ADELAIDE GULLY ENFIELD MARION ADELAIDE

ALITY PSEst.QU1999

HOLDFAST BAY

See Adelaide Detail Inset

BAROSSA MOUNT BARKER

ADELAIDE HILLS ALEXANDRINA ONKAPARINGA VICTOR HARBOR ONKAPARINGA YANKALILLA

ADELAIDE MOUNT PLAINS BARKER

NORWOOD PAYNEHAM ST PETERS

KANGAROO ISLAND

See Adelaide Detail Inset ADELAIDE HILLS

NARACOORTE LUCINDALE ROBE ADELAIDE HILLS WATTLE RANGE

MOUNT BARKER

ALEXANDRINA

Detail Inset

VICTOR HARBOR

GRANT

MOUNT GAMBIER

ONKAPARINGA

LIGHT

VICTOR HARBOR ALEXANDRINA See Adelaide YANKALILLA

WALKERVILLE

MITCHAM

MARION

KINGSTON BAROSSA

Detail Inset

PROSPECT

WEST KANGAROO ISLAND BURNSIDE TORRENS UNLEY

Residential Care | Retirement Living

NORWOOD PAYNEHAM ST PETERS See Adelaide ONKAPARINGA

GRANT

BAROSSA

CAMPBELLTOWN

CHARLES STURT

Home Care |

WALKERVILLE

LIGHT ADELAIDE HILLS

THE COORONG LIGHT MOUNT GAMBIER TATIARA

LIGHT ADELAIDE PLAINS

ADELAIDE BAROSSA PLAINS

See Adelaide Detail Inset

ADELAIDE PLAINS PROSPECT

CAMPBELLTOWN

BAROSSA

ALEXANDRINA VICTOR HARBOR

YANKALILLA

ADELAIDE HILLS

YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

KANGAROO ISLAND

MOUNT BARKER ONKAPARINGA

Spa al Systems Team - March 2008 DITRDLG_08_04

KANGAROO ISLAND

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALEXANDRINA

Service Provider ACH Group Home Care Packages Aboriginal Community Services Ali-Curung Aged Care

Cultural Group ATSI

Service Provider Ltyentye Apurte Community Care

8956 0899

DPS Web ID 19639

8346 9155

21730

ATSI

Mala'la Aged Care & Community Services

8979 5474

19662

8964 1580

19654

ATSI

07 4748 4800 17279

PHONE DPS (08) Web ID 1300 224 477 17475

Marthakal Homelands Health Service

8970 5515

19674

ATSI

Milingimbi Aged & Disability Service

8987 9886

19208

8953 7618

19634

ATSI

Minyerri Aged Care

8975 9797

19675

Ampilatwatja Aged Care

8956 9229

19653

ATSI

Mount Liebig Aged Care

8964 8024

19664

Anglicare NT Community Care East Arnhem

8939 3400

19666

ATSI

Nauiyu Daly River Aged Care Service

8977 8900

19651

Areyonga (Utju) Home Care Service

8954 8254

19641

ATSI

Papunya (Warumpi) Home Care Service

8956 8968

19638

Arlparra Aged Care

8956 9010

19646

ATSI

Peppimenarti Aged Care Service

8978 2377

19650

ARRCS Community Care Darwin

8982 5200

19626

ATSI

Purple House Aged & Disability Care

8953 6444

38176

Calvary Community Care Adelaide

1300 660 022 17856

ATSI

Ramingining Aged & Disability Service

8979 7951

19784

Calvary Community Care Flinders & Far North

1300 660 022 17466

ATSI

Rocky Ridge AC Facility & Katherine Community Care 8972 3399

18884

ATSI

Roper Gulf Regional Council Community Services

19660

Calvary Community Care Tiwi Islands Central Desert Regional Cncl Aged & Dis Serv Country Health Connect Eyre Home Care Packages

8978 3721

19652

8958 9500

19656

ATSI

Southern Cross Care* Home Supp Serv Darwin

1800 944 912 17512

ATSI

Tangentyere Aged & Community Services (TACS)

8951 4290

19620

ATSI

Thamarrurr Aged Care Service

8978 2490

19647

ATSI

Timber Creek Aged Care Service

8975 0860

19649

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469 Country Health Connect South East HCPs

1800 944 912 17520

Country Health Connect Yorke & Northern HCPs

1800 944 912 17465

Spa al Systems Team - March 2008 DITRDLG_08_04

VICTOR HARBOR YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

8972 9047

1800 852 772 21236

ATSI

Titjikala Home Care Service

8956 0863

19640

East Arnhem Regional Cncl Aged & Dis Serv

8986 8986

19939

ATSI

Umbakumba Aged & Disability Service

8987 7123

19785

ATSI

Elliott Aged Care

8969 2167

19630

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini)

8672 5605

15222

ATSI

Finke (Aputula) Home Care Service

8956 0433

19772

ATSI

UnitingSA Home Care

8449 7085

17496

ATSI

Galiwinku Aged & Disability Service

8987 9221

19782

ATSI

Wami Kata Old Folks Home

8641 1233

15058

ATSI

Gapuwiyak Aged & Disability Service

8970 3333

19783

ATSI

Warruwi Community Care

8979 9478

21999

ATSI

Golden Glow Nursing Serv Katherine & Pine Creek

8927 2756

20785

ATSI

Yarralin Walangeri Aged Care Service

8975 0839

19648

ATSI

Golden Glow Nursing Services Alice Springs

8927 2756

38369

ATSI

Yirrkala Aged & Disability Service

8987 3347

19786

ATSI

Golden Glow Nursing Services Darwin

8927 2756

19204

Austrian

Rembrandt Living Home Care

8198 0392

19704

ATSI

Gunbalanya Community Care

8979 9478

19659

CALD

ATSI

Haasts Bluff (Ikuntji) Home Care Service

8964 7103

19637

CALD

ATSI

Helping Hand Country Community Services

ATSI

Hermannsburg (Ntaria) Home Care Service

Better Living Home Care Packages (SA)

1300 307 344 21846

Calvary Community Care Adelaide

1300 660 022 17856

CALD

Calvary Community Care Flinders & Far North

1300 660 022 17466

19669

CALD

Community Support Inc

1300 444 663 17490 8956 2994

8429 1200

61870

8336 6637

19180

ATSI

Home Support Services (NT)

1800 854 300 21927

CALD

ATSI

Home Support Services (SA)

1800 854 300 15318

CALD

ATSI

Imanpa Home Care Service

8954 9059

19773

CALD

ATSI

Julalikari Council Community Care

8962 2463

19631

CALD

ATSI

Kakadu Community Care

8979 9478

19667

CALD

ATSI

Kalkarindji Daguragu Aged Care Service

8977 0130

19645

CALD

LingCare

8371 0711

22031

ATSI

Larrakia Nation Home Care Packages

8985 6811

19676

CALD

Pennwood Home Care

8341 0401

20757

ATSI

Laynhapuy Homelands Aged Care

8939 1800

19670

CALD

Southern Cross Care* Home Supp Serv Darwin

Spa al Systems Team - March 2008 DITRDLG_08_04

Family Home Support Services Helping Hand Metro Community Services

1300 444 663 17491

Home Support Services (NT)

1800 854 300 21927

Home Support Services (SA)

1800 854 300 15318

Kindred Living (formerly Whyalla AC Home Supp Prog) 8545 3088

* (SA, NT & VIC)

KANGAROO ISLAND

PHONE (08)

Amoonguna Home Care Service

Alpurrurulam Aged Care

160

SOU WT EHS TAEURSNT RAAUL ISAT R&A LNI AT 2 0 2 1

Culturally appropriate Home Care Packages The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

ORROROO CARRIETON

CEDUNA

Aged Care Guide

146

Nepabunna

DOWNS

APY LANDS

South Australia & NT

How to use the Aged Care Guide

The information featured in the Aged Care Guide South Australia & NT 2021 will inform you on a number of considerations when choosing accommodation and care options.

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

17505

1800 852 772 21236

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Index Abbreviations............................................................................................................ 159 Aboriginal and Torres Strait Islander (ATSI) ................................................70 Advocacy.........................................................................................................................99 Aged Care Assessment Team (ACAT) ...............................................................39 Appeal .........................................................................................................................39 Assessment ..............................................................................................................39 Referrals .....................................................................................................................39 Regions .................................................................................................................... 159 Aged care checklist ........................................................................................... 73-74 Aged care explained...............................................................................................7-9 Aged care homes ............................................................................................... 41-52 Accommodation payments .............................................................................52 Accreditation and certification......................................................................45 Basic Daily Fees ......................................................................................................50 Charter of Rights ...................................................................................................46 Complaints................................................................................................................48 Costs ..................................................................................................................... 49-52 Cultural home listings ..................................................................................... 145 Directory listings ..................................................................................... 113-127 Extra service listings ........................................................................................ 128 Homes and their services .................................................................................42 How much will I pay............................................................................................51 Payment Options ..................................................................................................53 Quality standards..................................................................................................45 RAD & DAP ................................................................................................................53 Where do I start .....................................................................................................41 Applying to a home..................................................................................................54 Waiting lists ............................................................................................................ 55 Vacancy.......................................................................................................................55 Assessments ......................................................................................................... 38-39 Care leavers ...................................................................................................................70 Carer support ................................................................................................. 105-106 Counselling services ......................................................................................... 105 Support groups ................................................................................................... 105 Support lines ........................................................................................................ 106 Centre Based Care services ...................................................................................31 Directory listings ..................................................................................... 152-153 Commonwealth Home Support Programme (CHSP) .................... 14-18 Am I eligible? ..........................................................................................................17 Directory listings ..................................................................................... 147-151 Types of services provided ...............................................................................14 Urgent needs ...........................................................................................................17 What is CHSP? .........................................................................................................14 Who is CHSP for? ...................................................................................................17 Who pays for CHSP services?..........................................................................17 Community Visitors Scheme................................................................................33 Consumer Directed Care.........................................................................................13 Costs for residential care........................................................................................49 Culturally and Linguistically Diverse (CALD) people..............................70 Directory listings .................................................................................... 145-147 Cultural services ................................................................................................. 71-72 Breaking language barriers ............................................................................72 Cluster facilities......................................................................................................71 Partners in Culturally Appropriate Care ...................................................72 Daily living in a nursing home ................................................................... 63-64 Day Therapy Centres.................................................................................................32 Directory listings ................................................................................................ 154 Deciding on a home .................................................................................................56 Definition of often used terms ........................................................................ 108

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Dementia support ....................................................................................... 100-102 Dementia and aged care ............................................................................... 100 Changed behaviours ........................................................................................ 102 Specialised support .......................................................................................... 102 Where can I get help?...................................................................................... 102 Directory index......................................................................................................... 107 Aged care home listings ............................................................113-127,141 Centre Based Care listings.................................................................. 152-153 Council reference index .............................................................. 109,133,142 Culturally appropriate homes and services ............................. 145-147 Day Therapy Centres listings........................................................................ 154 Home Care Packages listings........................................ 133-138,143-144 In home care provider listings ......................................................... 147-151 Local Government Area (LGA) reference index ................................. 109 Organisation & Business index........................................................ 156-157 Products & services listings............................................................... 155-156 Retirement accommodation listings ........................................... 128-131 Suburb and town reference index................................................. 109-110 Disability.........................................................................................................................70 End of life ......................................................................................................... 103-104 Family and friends............................................................................................. 104 Palliative care in a nursing home ............................................................. 104 Residents with dementia .............................................................................. 104 Services to help at home ............................................................................... 104 Enduring Power of Attorney ................................................................................97 Attorney .....................................................................................................................97 Where to start.........................................................................................................97 Estate planning...........................................................................................................96 Executors ...................................................................................................................96 Extra services ...............................................................................................................68 Additional services...............................................................................................68 Fees .............................................................................................................................. 68 Listings..................................................................................................................... 128 Financial advice .................................................................................................. 91-95 Financial counselling ..........................................................................................93 How an expert can help ....................................................................................92 Important questions to ask.............................................................................92 Managing the complications .........................................................................92 Paying for your care.............................................................................................91 Things you should not do.................................................................................93 What will it cost.....................................................................................................92 What you ought to know - five facts .........................................................94 Financially disadvantaged....................................................................................70 Flexible Restorative Care .......................................................................................30 Frequently asked questions ......................................................................... 75-76 Home Care flow chart..............................................................................................12 Home Care Packages (HCPs) ........................................................................ 19-26 Approved providers .............................................................................................23 Are you eligible? ....................................................................................................22 Care Agreement .....................................................................................................23 Cost ...............................................................................................................................24 Directory listings ................................................................ 133-138, 143-144 Exit fees ......................................................................................................................25 How much you will pay .....................................................................................25 Priority ........................................................................................................................22 Quality and complaints .....................................................................................26 Services not provided .........................................................................................20 Services provided..................................................................................................20 Types of packages................................................................................................ 19 Homeless ........................................................................................................................70 How to use the Aged Care Guide .........................................................................6

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LGBTIQ ..............................................................................................................................70 Mobility ................................................................................................................... 34-36 Assistive technology solutions ......................................................................36 Improve access .......................................................................................................34 Mobility aids ............................................................................................................34 Safety at home .......................................................................................................34 Technology ...............................................................................................................36 Moving into a home......................................................................................... 59-61 Making the transition ........................................................................................60 What can you bring .............................................................................................59 My Aged Care ...............................................................................................................10 Nutrition .........................................................................................................................37 Placement consultants ................................................................................... 85-91 Care planning..........................................................................................................90 Case management ...............................................................................................89 Choosing a placement consultant...............................................................86 Cost ...............................................................................................................................91 Feelings of guilt .....................................................................................................88 How a placement consultant can help .....................................................85 Negotiate and advocate for you ...................................................................86 Private case management ...............................................................................90 Resolving family disputes ................................................................................88 Private home care.............................................................................................. 26-27 Regional Assessment Service (RAS)................................................................38 Assessment ..............................................................................................................38 Referrals .....................................................................................................................38 Regaining your independence ...........................................................................29 Resident Agreement ........................................................................................ 65-66 Retirement living............................................................................................... 79-83 Choosing a village ................................................................................................82 Departure/exit fee................................................................................................82 Deposit or entry contribution ........................................................................80 Directory listings ..................................................................................... 128-131 Fees and charges ...................................................................................................81 Independence .........................................................................................................83 Ownership.................................................................................................................80 Sense of community ...........................................................................................83 Types of villages.....................................................................................................79 Residential Care flow chart ..................................................................................40 Respite ..................................................................................................... 8, 28-29, 69 At home......................................................................................................................28 Centre Based Respite Care ...............................................................................28 Cost ...............................................................................................................................29 Eligibility....................................................................................................................28 Residential respite................................................................................................69 Rural & Regional clients.........................................................................................70 Short Term Restorative Care ................................................................................30 Special needs groups .............................................................................................. 70 Support at home .................................................................................................. 7, 13 Supported Living .......................................................................................................78 Care Communities ................................................................................................78 Choosing a community .....................................................................................78 Supported Residential Facilities........................................................................77 What services are available? ..........................................................................77 What should I look for in an SRF? ................................................................77 Transition Care..................................................................................................... 29-30 Useful phone numbers ..............................................................................................9 Veterans ..........................................................................................................................70 Veterans' support ......................................................................................................32 Waiting lists .......................................................................................................... 55-56

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AgedCareGuide.com.au

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Aged care explained

SOUTH AUSTRALIA & NT 2021

LIVE LIFE YOUR WAY ...AT HOME

If you or a family member need support to remain living independently, we can help with a range of aged care home services. From general domestic tasks, home and garden maintenance, appointments, shopping and social outings to intensive therapies and clinical care services ... we’ll tailor a Home Care Package to meet your needs. Contact us today to find out more. South Australia: T: 1300 883 867 E: agedcaresa@lwb.org.au

LWB.ORG.AU

Supporting Older People

LWB14077

Northern Territory: T: 08 8930 2300 E: yourlwbnt@lwb.org.au

Aged care explained

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 14 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 19. All Government funded services are listed in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 28 for more information about home and community respite care or page 69 for residential respite.

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

AgedCareGuide.com.au

AUSTRALIA’S #1 AGED CARE WEBSITE

AgedCareGuide.com.au

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 41 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See pages 77 –78 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 79 for advice on retirement accommodation.

Aged care explained

SOUTH AUSTRALIA & NT 2021

Useful Phone Numbers Aged Care Quality and Safety Commission............................... 1800 951 822 Aged Rights Advocacy Service.............................................................................8232 5377 Carers Australia .............................................................................................................. 1800 242 636 Carer Gateway.................................................................................................................. 1800 422 737 Catalyst Foundation (SA).................................................................................... 08 8168 8776. (Country Callers)...................................................................................................... 1800 636 368 Centrelink - Disability, Sickness & Carers Line ....................................... 13 27 17 Centrelink - Older Australians Line ..................................................................... 13 23 00 COTA (NT). ............................................................................................................................. 08 8941 1004 COTA (SA)............................................................................................................................... 08 8232 0422 Dementia Support Australia........................................................................... 1800 699 799 Department of Veterans’ Affairs............................................................................... 13 32 54. (Country Callers)...................................................................................................... 1800 555 254 Ethnic Link Services (SA)..................................................................................... 08 8241 0201 (Country Callers)...................................................................................................... 1800 648 598 Independent Living Centre............................................................................. 1300 885 886 Legal Aid Helpline (NT)......................................................................................... 1800 019 343 Legal Services Commission Legal Helpline (SA).................. 1300 366 424

Medicare ............................................................................................................................................... 13 20 11 Multicultural Communities Council of SA.................................... 08 8345 5266 Multicultural Council of Northern Territory................................ 08 8945 9122 My Aged Care .................................................................................................................. 1800 200 422 National Continence Helpline .................................................................... 1800 330 066 National Dementia Helpline ......................................................................... 1800 100 500 Office of the Public Advocate (SA)........................................................ 08 8342 8200 Office of the Public Trustees (NT)........................................................... 08 8999 7271 Older Person’s Advocacy Network (OPAN). ............................... 1800 700 600 Public Trustee (SA)...................................................................................................... 08 8226 9200 Seniors Card (NT).......................................................................................................... 1800 441 489 Seniors Card (SA)........................................................................................................... 1800 819 961 Services Australia ....................................................................................................................... 13 24 68. (formerly Department of Human Services ) South Australian Civil and Administrative Tribunal . (SACAT)............................................................................................................................... 1800 723 767 Translating and Interpreting Service.................................................................. 13 14 50

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. Through our online tool Care Opinion on AgedCareGuide.com.au, you can read stories from other consumers about their experience with specific providers to assist with your decision making.

At Southern Cross Care, we understand that your needs are as individual as you. That is why we offer a wide range of high-quality, person-centred services that are available when and where you need them. Community Health & Wellness Whether you are recovering from an illness or injury, or just want a more active life, our group therapy and fitness classes and one-on-one health and wellness services could be perfect for you.

Home Support Knowing what’s important to you, means we can tailor our Home Support Services to help you live Better for life, in your own home. Talk to us about your Home Care package.

Retirement Living From luxury apartments in Myrtle Bank, to country living in Mount Barker. From riverside views in Goolwa to affordable units in Marion. We can offer better retirement living at a location and price to suit you.

Residential Care With coffee shops, gyms, libraries, gardens and professional staff, our Residential Care homes are vibrant places to live and visit. Our homes embrace a healthy ageing philosophy, with resident safety and quality of life at the forefront of everything we do.

Respite and Restorative Care Whether you are caring for a family member or friend, recovering from an illness or injury, or in need of some short-term care to help get you back on your feet, we are here to help.

Talk to us today on 1800 852 772 or visit southerncrosscare.com.au

Southern Cross Care (SA, NT & VIC) Inc, ARBN 129 895 905, South Australia, liability limited

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require to allow you to: Choose the provider best suited to you and change provider if necessary Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Support at home

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible.

Commonwealth Home Support Programme

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 38 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 19 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

You’ve always been independent. Why change now? With Uniting Communities, you don’t have to. Stay in control, remain in your home and create the lifestyle you want with our broad range of services, including: › Home Care Packages › help around the home › social activities › personal care › allied health support › respite care › fresh ready-to-eat meal delivery (metro areas).

Whatever you need, we’re here.

1800 615 677 unitingcommunities.org

UNITING UNITING COMMUNITIES COMMUNITIES

Staying strong and independent is important to all of us as we age.

AnglicareSA’s Allied Health and Home Care services support you to live life to the full and feel your best at any age.

Home Care and Allied Health Services - Exercise & Wellbeing groups - Cleaning & Home Maintenance - Personal care - Transport & Social Support

www.anglicaresa.com.au | 1800 317 009

- Physiotherapy, Podiatry & more

Together we change lives.

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so.

Commonwealth Home Support Programme

Some CHSP services can be provided either at a community centre or in your home such as:

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

CHSP

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 147 of the directory section or online on AgedCareGuide.com.au .

Home Care Packages Levels 1, 2, 3 & 4 My Aged Care Approved No Wait List No Care Management Fees No Daily Fees No Exit Fees Private Care Available Yellow Door has been operating for over 30 years and is a family-owned business, now owned and operated by twin sisters Meg Paech and Chrissy Kelly in Adelaide, South Australia. Being nurses, with over 50 years of combined nursing experience and a passion for the caring of others, the sisters have an acute understanding of the need for consumers to have choice and control over their services. Yellow Door has the simplest, most transparent pricing structure in the industry and without doubt, the lowest management fees possible so that you can spend more of your funds on care hours!

P 8362 3033 E care@yellowdoorcare.com W yellowdoorcare.com.au

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support if you have basic care needs, to Level 4 which can support you if you have high level care needs.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the funding differentiates depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 134 (SA) and 143 (NT).

Home Care Packages

The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services.

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language

Home Care Packages

Domestic assistance for household jobs Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting Home maintenance for care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails Transport and assistance for appointments or social activities Encouragement to take part in social and community activities

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Home Care Packages

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Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 39 or call 1800 200 422 and ask for an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.

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When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider on the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs.

Community Support Inc. provides personalised and professional home care services to help you live Your Life. Your Way.

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Community Support Inc are the South Australian experts in delivering one‑to‑one in‑home and community‑based support to hundreds of South Australians every day. We provide personalised and professional home care packages so that you can live at home longer, doing all the things you love every day. Our team are experts at making sure that our clients receive the support they want, at the place and time that suits you. Our home care packages are individually designed to meet your goals and preferences, so that you can live Your Life. Your Way. To find out more contact us today! Telephone 08 8429 1200 Email hello@csisa.org.au Or via our website csisa.org.au

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The care plan you agree to should include:

Home Care Packages

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 September 2020 rates): Home Care Package

Level 1

Level 3

Level 2 Level 4

Daily subsidy amount

Annual amount

$ 43.03

$ 15,705.95

$ 24.46

$ 93.63

$ 141.94

$ 8,927.90

$ 34,174.95

$ 51,808.10

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

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Home Care Packages

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given (20 September rates): Home Care Package Level 1 Level 2 Level 3 Level 4

Maximum basic daily fee $ 9.63 $ 10.19 $ 10.48 $ 10.75

Fortnight amount $ 134.82 $ 142.66 $ 146.72 $ 150.50

There may be additional benefits available depending on your personal circumstances, contact My Aged Care for more details on 1800 200 422. People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $860.60 per fortnight for a single person (as of 20 September 2020). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,617.47 per annum (20 September 2020 rates). If you have an income of more than $53,731.60 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,234.96 per annum.

A Company With Heart

However, no one will pay more than $67,409.85 in an income tested care fee over their lifetime (20 September 2020 rates).

Thanks to our responsiveness, dependability and personalised care, KompleteCare has become one of the most trusted providers of in-home care and assistance services. These qualities, among others, are what truly set us apart.

Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.

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Approved Provider Home Care Packages

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This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.

Private home care

It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require.

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While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately? service begins?

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. Is it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds? Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around? Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 147 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Private home care

Do they provide documents about financial arrangements before

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

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Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 69.

Regaining your independence

The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient at a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

physiotherapy occupational therapy dietetics speech therapy podiatry counselling and social work Personal care services may include: help with showering and dressing assistance with eating and eating aids managing incontinence transport to appointments help with mobility and communication

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance.

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Fees

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting, such as a residential aged care facility, called the maximum basic daily fee. This rate is currently $52.25 (20 September 2020 rates). For care provided at home, it is 17.5 percent of the basic daily rate of a single pension.

Flexible restorative care

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from pages 113 (SA) & 141 (NT).

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 39 or call My Aged Care on 1800 200 422 for more information about STRC.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include: diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. CBC fees and charges may vary from centre-to-centre, with charging a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments. For a list of CBC services, see pages 152–153.

Centre Based Care

Social support provided in a group setting through structured and

Day Therapy Centres

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering:

physiotherapy occupational therapy speech therapy podiatry diversional therapy

social work preventative and/or personal therapies transport to and from the DTC food at the DTC and many other services.

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 154 of this Guide.

Veterans’ support

Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance like cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting.

A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction.

Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. In SA, the scheme is coordinated by Southern Volunteering (SA). Find out more on svsa.org.au or call 08 8326 0200. In NT, the scheme is coordinated by Anglicare NT. For further information, visit their website, anglicare-nt.org.au/service/ community-visitors-scheme-cvs or call 08 8928 0620.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship.

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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids.

Improve access and safety at home

Mobility

Creating a safe living space is critical to keep your independence and prevent injuries. Some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping. Install grab bars and handrails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery throw rugs or floorboards that stick up.

Inadequate lighting can also contribute to falls or injury so install brighter light bulbs.

Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance at night.

Non-slip strips can help make stairs safer or consider having a stair lift installed for easier access to the second level.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, make it easier for you to remain socially active, and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, commodes, continence pads, aids to assist with dressing or manage medications.

Home safety – Some of the aids which can assist you around the

house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Port Augusta Whyalla Port Pirie Clare

Electric Scooters and Wheelchairs

Moonta Gawler Salisbury Plain CPAP, BiPAP and Respiratory Equipment

Holden Hill Welland West Lakes Clovelly Park

Assistive equipment for showering and toileting

Clinic Showroom

Manual walking aid, and general aids for daily living

Respirico Healthcare Head Office

2/89 Stanbel Rd Salisbury Plain SA 5109

Bedroom equipment including electric beds, recliner chairs, furniture, continence and falls prevention

1800 208 826 breathing@respirico.com.au

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Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems, these devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies and voice and activated functions to control devices around the home as well as being able to monitor daily routines.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected and have fun.

Mobility

Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this:

Prepare your own meals and eat or drink independently Communicate and stay connected Move around your home and community Manage your own personal care such as bathing or dressing Use your computer, tablet or phone Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely; and Be more independent in your own home and when out and about. With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. In SA and NT, the Independent Living Centre of SA supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including:

Emergency call systems Wheelchairs and scooters Telephones Showering, toileting and dressing aids

Kitchen equipment Seating, beds and mattresses Hoists and transfer aids Vehicle modifications Smart home technology

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, email ilcsa@sa.gov.au or call 1300 885 886.

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The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol or osteoporosis.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is also a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need.

However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 14 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 19) provided to you in your own home or residential care in an aged care home (see page 41). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L FACI LI T I ES • SU P P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

At Helping Hand we hear you

Aged care homes

Call us on 1300 653 600 to talk about how we can support you in making decisions about aged care

www.helpinghand.org.au • info@helpinghand.org.au

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You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 39 for information about ACATs.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Aged care homes

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water the provision of staff continuously on call to provide emergency assistance assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication assistance in obtaining specialised therapy services, rehabilitation support or a health practitioner service meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

A DV ER T OR I A L

An innovative alternative to traditional aged care

In creating Gaynes Park Suites, Life Care’s aim is to give senior South Australians the support they need to live independently and confidently, while making their day to day lives easier and more enjoyable. If their care needs do change, Gaynes Park Manor is located right next door and provides 24-hour nursing support. For senior South Australians, the innovative new alternative to aged care is assisted living. This new form of service integrated housing has been developed in Joslin, by Life Care, an award-winning organisation who has been caring for seniors for 70 years. Residents have access to daily services such as cooking and cleaning, and the option to pay for additional support and care – all on their own terms. All of these delivered in their own apartment and throughout the gracious community spaces. Life Care’s premium new development, Gaynes Park Suites, is a purpose-built community, that’s different from traditional aged care. At Gaynes Park Suites, residents live with dignity and independence in the privacy of their own apartment, with control over their lives. And there is peace of mind with first-class care and support delivered by experienced staff with genuine compassion.

If you’re looking for an alternative to Every brand new apartment comp- aged care, assisted living at Gaynes rises spacious living and dining Park Suites could help you to return areas, kitchenette and master to living effortlessly. bedroom with en-suite. A variety of two bedroom suites are also available. Shared community spaces include a residents’ lounge, dining room, barbecue area, theatre and library amidst landscaped gardens. Gaynes Park Suites is a place where people can enjoy the company of like-minded others – especially at lunch and dinner or one of the many community outings. The monthly service fee at Gaynes Park Suites includes nutritious, freshly prepared daily meals as standard. However, that doesn’t mean residents won’t be able to cook. Every suite’s modern kitchenette comes with new appliances that allow people to cook for themselves if they want to. The service fee also includes cleaning, heavy laundry, facilities, maintenance, wellbeing and community activities. Additionally, tailored services are available with programs that support people’s physical and mental wellbeing.

For more information visit gaynespark.com.au or book a private appointment on 8362 7004.

Gaynes Park Suites. 247 Payneham Road, Joslin 5070 All images are architectural visualisations

Live your life to the full

At AnglicareSA we offer six residential aged care homes across metropolitan Adelaide, each thoughtfully designed to cater for your individual care needs. Your custom designed private rooms are homely and welcoming. You can spend time with family and friends in the indoor and outdoor community areas and the engaging lifestyle activities have something for everyone. And with nursing staff available 24/7 and on-site respite, palliative and specialty care, you will be sure to enjoy that peace of mind that comes with knowing you’re in safe hands. To find out more please call 1800 317 009 or visit www.anglicaresa.com.au

Together we change lives.

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Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 145 –147 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 113 (SA) and page 141 (NT).

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes.

Aged care homes

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings.

It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

New quality standards

On 1 July 2019, the new set of Aged Care Quality Standards came into effect. The eight new standards replaced the previous standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance

AdviceCo. Wealth Management Professional assistance in Aged Care Financial Advice We understand this is a stressful time and we are here to help you Let us help make the complex simple Explore options to meet your needs

Call Carmela La Starza today on (08) 7099 3574 carmela@advicecowealth.com.au 167 Flinders Street, Adelaide Visit our website www.advicecowealth.com.au La Starza Advisory Pty Ltd, 96 632 949 225 trading as AdviceCo. is a Corporate Authorised Representative of GWM Advisers Services Pty Ltd an Australian Financial Services Licensee. Registered office 105-153 Miller Street North Sydney NSW 2060.

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Each of the standards looks at three key aspects:

Aged care homes

What is the outcome for the consumer

What is the expectation for the organisation

What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. This gives them, or their authorised representative, an opportunity to co-sign.

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1. Safe and high quality care and services; 2. be treated with dignity and respect; 3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect; 5. be informed about your care and services in a way you understand; 6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly; 13. personal privacy and to have your personal information protected;

Aged care homes

The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:

14. exercise your rights without it adversely affecting the way you are treated.

For 128 years, Kalyra Communities has been caring for South Australians Kalyra’s modern buildings with central courtyards, are surrounded by beautiful gardens and trees. Spacious rooms with en-suites are complimented by large dining rooms and purpose-designed expansive activities rooms. A talented and skilled workforce delivers quality care and support, and delicious dining options. Help at Home AGED CARE Southern & Eastern Metropolitan Adelaide, AWARDS Murray Mallee, Fleurieu Peninsula and Adelaide Hills WINNER 2019 SA Provider of the Year

Our Communities • Belair • McLaren Vale • Woodcroft • Bellevue Heights • Woodside

Connect with us P 08 8278 5444 E info@kalyra.org.au W kalyra.org.au

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By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service, information about your rights under the Charter and a copy of the Charter signed by your provider.

Aged care homes

As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.gov.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

A spirit of caring, a tradition of excellence Premier Health Care offers professional care services in beautiful surroundings at The Carlyle on Cross (Myrtle Bank) and The Claridge Residential Care (Valley View). Services include:  Long-term care and Active Lifestyle Program

 Pain Management and Palliative Care

 Short-term respite care

 Private Bus for Excursions

 24-hour Registered Nurse coverage

 Memory Support Wing

 Medical and Allied Health Services

 Commonwealth funded

The Claridge Residential Care 66 Nelson Road Valley View SA 5093

08 8265 2755

claridge@premierhealthcare.com.au

The Carlyle on Cross 32 Cross Road Myrtle Bank SA 5064

08 8115 5400

carlyle@premierhealthcare.com.au

www.premierhealthcare.com.au

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Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 91 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:

Aged care costs

Costs for residential care

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Aged care costs

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension. This applies as the maximum Basic Daily Fee for all respite residents. It is adjusted each March and September at the same time as the Age Pension. As of 20 September 2020, the maximum Basic Daily Fee is $52.25 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents.

Oakwood Aged Care

Oakwood Aged Care is a 78 bed facility located in a peaceful, residential area of Enfield, SA. Surrounded by tranquil gardens and secluded courtyards our spacious bedrooms and relaxation zones allow our residents to enjoy a variety of lifestyle choices in a relaxing, homelike environment.

Oakwood Aged Care Ph: (08) 8260 6888

E: admin@oakwoodagedcare.com.au

6 Ellis Street, Enfield SA 5085 www.oakwoodagedcare.com.au

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Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008 (including residents on leave), you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person.

Aged care costs

If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

No one will need to pay a care fee greater than the cost of their care.

HOMES AVAILABLE NOW ... NURIOOTPA & TANUNDA ANGASTON, SOON TO BE ANNOUNCED

E | ilu tlhome.com.au

08 8121 3718

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Aged care costs

In addition, an annual cap of $28,087.41 will apply to your means tested contribution to your care costs, together with a lifetime cap of $67,409.85 for means tested care fees (Rates as at 20 September 2020). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $171,535.20 (20 September 2020 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $50,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $50,500 in assets after your payment (Rates as at 20 September 2020).

Para Hills Residential Care We offer high quality Nursing and Personal Care in a spacious home setting surrounded by open green grounds with a real emphasis on family. We built our home in 1983 and as a South Australian family we are proud to continue to own and operate Para Hills Residential Care. Our range of bedrooms, spacious living and dining areas are serviced by our friendly, experienced and passionate hospitality team with fresh meals prepared on site. Call us to discuss your Respite or Permanent Care needs and to arrange a tour.

(08) 8282 5400

enquiries@phrc.com.au www.phrc.com.au 50 Kesters Road, Para Hills West, SA

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 October 2020, it is 4.10 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.10% / 365 = $22.46 per day (MPIR from 1 October 2020). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Applying to a home

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

The universal word for happiness. We have a long-held reputation for honest, respectful, thoughtful and thoroughly reliable care, across our residential care, home care, and lifestyle and wellness programs. Because, when our Bene consumers are receiving all the care they need, they are more relaxed, confident and happy. When it comes to looking after family, we make sure everyone is happy, that’s what we care about. We’d love to chat about helping care for you or a loved one.

08 8131 2000 bene.org.au J005576

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Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

Waiting lists

Waiting for residential care

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs.

Deciding on a home

The following is a brief checklist:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or NBN, or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

Live well as you age Your health. Your home. Your care. Your life.

As a trusted leader in aged care for over 65 years, ACH Group takes pride in listening and working with you to find out what would really make a difference in your life. HEALTH AND WELLBEING SERVICES

RETIREMENT LIVING

- Downsize to a more manageable lifestyle - Peace of mind with gardening and maintenance service included - Small pets welcome - See the latest available units at achgroup.org.au/available-units

Home and clinic based Allied Health Home based Nursing services Transition from hospital care Specialised exercise programs Private health insurance claims available on selected services

HELP AT HOME

RESIDENTIAL CARE

- Comprehensive range of services and support available - Leading provider of Home Care Packages - Experienced Advisors will help design a package of services tailored to you - Smart Technology advice and support - Call us for a free Home Care Package consult

- A safe and secure place to continue to live well - Homes across Adelaide and Fleurieu Peninsula - Healthy Ageing to remain physical, mentally and socially active - Take a tour to discover the heart and soul of each home

SOCIAL EXPERIENCES

RESPITE

- Groups or one-on-one experiences including choirs, art classes, golf, ceramics, Let’s Chat social groups, Smart Technology coaching - Check out the latest experiences at achgroup.org.au/group-social-experiences

- A break from your caring role - At home, or in one of our residential care homes - For a day, overnight or for a few weeks - Call us to find the right option for you

Confused or time poor? Our Aged Care Navigator Service can help. Find out more on page 90

Ask for a copy of our FREE Information Guide! Let’s talk 1300 22 44 77 Visit achgroup.org.au

Care you can see

At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years. With support ranging from day therapy, in-home care and residential care including ageing-in-place, dementia and respite care, our broad Regis South Australian and Northern Territory offerings go beyond specialist skills and tailored services. We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.

REGIS SOUTH AUSTRALIAN AGED CARE RESIDENCES Regis Burnside 6 Booth Avenue, Linden Park

Regis Kingswood 9 Brenchley Grove, Kingswood

Regis Marleston 18 Cudmore Terrace, Marleston

REGIS NORTHERN TERRITORY AGED CARE SERVICES

Regis Tiwi 11 Creswell Street, Tiwi

Regis Darwin Home Care 11 Creswell Street, Tiwi

Call 1300 998 100 | Visit regis.com.au

Regis Playford 1 Wilton Street, Davoren Park

Regis Darwin Day Therapy 11 Creswell Street, Tiwi

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

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Moving into a home

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.

Retirement. Live it your way. Our spacious apartments in Walkley Heights have all the facilities you need to live independently, but with priority access to our aged care services should you need them.

... it’s the best of both worlds.

Book your tour today.

08 8222 1222 japara.com.au

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Moving into a home

If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones. Conversations with family and close friends about your personal and medical wishes, if you lose capacity, should be happening as early as possible.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

The Rosha Group

has two aged care facilities in the Adelaide Eastern and Western suburbs. Each facility is fully accredited and has a long and impressive history for providing optimal quality care.

Ashman Grove Residential Aged Care

Semaphore Residential Care Centre is

is a 87 bed, purpose built facility offering both low and high level care single rooms with ensuites, in the developing Brompton area.

a 46 bed high level care facility, located on the Esplanade at Semaphore, where residents can experience the picturesque coastline. Accommodation is offered in spacious single and twin rooms, with quality décor throughout.

Rosha

58 Chief St, Brompton, 5007 P: 8346 6519 E: roshagroup@rosha.net.au

When entering any Rosha facility, you can look forward to enjoying a pampered lifestyle in good company, with great comfort and professional support. Rosha 2021.indd 1

29/9/20 3:45 pm

Resthaven. Everything aged care.

STHAVEN E R 85 years of working together with older people and their carers to provide outstanding care and support.

6 Bartley Crescent Wayville, South Australia 5034 PO Box 327, Unley, SA, 5061 Ph: 8373 0211 F: 8373 0976 E: headoffice@resthaven.asn.au

Community Services

19 35

- 202

Paradise 61 Silkes Road

8154 8400

Resthaven’s residential aged care homes offer fully accredited, personalised support in a welcoming environment. Permanent or respite accommodation available. Ph: 8373 9113 E: accommodation@resthaven.asn.au

Port Elliot 3 Frederik Street

8574 5100

Westbourne Park 30 Sussex Terrace

8228 6500

Aberfoyle Park 100 Hub Drive

8115 1600

Bellevue Heights 47 Eve Road

8273 4400

Craigmore 200 Adams Road

8288 4800

Residential Services

Head Office

Retirement Living

Limestone Coast

8762 4389

Marion

8306 4400

Leabrook 336 Kensington Road

8139 6600

Independence with peace of mind. One or two bedroom Independent Retirement Living Units at Bellevue Heights, Malvern, Marion, Paradise, and Port Elliot. Two and three bedroom Retirement Living Apartments at Leabrook. Ph: 8370 3756 E: retirement@resthaven.asn.au

Murray Bridge, Hills and Fleurieu

8534 2600

Malvern 43 Marlborough Street

8228 6300

Agedcare Alternatives

Northern Metropolitan

8259 5600

Marion 10 Township Road

8198 2000

Mitcham 17 Hill Street, Kingswood

8378 8999

Mount Gambier 24 Elizabeth Street

8723 0911

Murray Bridge 53 Swanport Road

8532 1969

Resthaven offers the full range of in-home care and support, health and wellbeing services, as well as respite for carers of older people. Ph: 1300 13 66 33 E: community@resthaven.asn.au

Onkaparinga

8307 3700

Paradise and Eastern Metropolitan

8154 8444

Respite for Carers

8198 2060

Riverland

8580 1400

Western Metropolitan

8345 0577

Free information about aged care. Please call in to our office at: 1/445 Fullarton Road, Highgate. Ph: 8408 4600 E: info@agedcarealternatives.net.au

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Daily living in a nursing home

If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

Chances are, you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part, you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home.

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Partners and pets

Daily living

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights, the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Our Person First approach

We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1800 718 357.

Aged Care The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Resident Agreement

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Olive Grove Aged Care is a 70 bed facility located in a quiet corner of Salisbury, SA. It offers a peaceful, rural outlook and a variety of stylish accommodation choices and recreation areas. Our residents experience friendly, personalised care, a diverse lifestyle programme and many opportunities for independence in contemporary, homelike surroundings.

Olive Grove Aged Care Ph: (08) 8258 2008

67 Porter Street, Salisbury SA 5108

E: admin@olivegroveagedcare.com.au

www.olivegroveagedcare.com.au

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When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Resident Agreement

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Home Care Retirement Living Residential Care Respite

CHOOSE THE WAY YOU LIVE HOME CARE & RETIREMENT LIVING: (08) 8449 7085 hcpenquiries@unitingsa.com.au

RESIDENTIAL AGED CARE: (08) 8200 9207 admissions@unitingsa.com.au ETHNIC LINK SERVICES:

(08) 8241 0201

els@unitingsa.com.au

Lifestyle choices, companionship and care for every stage of your ageing journey. We specialise in: • Pet-friendly options • Health and wellbeing services • Cultural and language support Want to know more? Call our friendly team to discuss the choice that’s right for you, or visit unitingsa.com.au

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes.

Extra services

Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement. In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services. Some of the extra services you might be offered include:

A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 128 for a list of aged care homes that offer extra services.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACATs. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

For respite in a Government funded aged care home you will pay the equivalent of 85 percent of the single rate of Age Pension (called the Basic Daily Fee and currently $52.25 per day – 20 September 2020), regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. For respite in an ‘Extra Services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information, contact the Carer Gateway on 1800 422 737. Go to page 28 to read about respite options in your own home or community.

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT) except in emergencies. See page 39 for more information about ACAT.

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Special needs groups

There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

Special needs groups

Aboriginal and Torres Strait Islander (ATSI) – The care needs of older ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See pages 145 –147 for an overview of service providers that have indicated to cater for ATSI clients. Care leavers – A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse people (CALD) – Aged care services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs.

The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible.

See pages 145 –147 for a list of culturally appropriate homes and services.

Disability – If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you. Financially disadvantaged – If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

Homeless – If you are currently homeless, or if you’re at risk of becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues. LGBTIQ – Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians.

Rural & Regional clients – Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs. Veterans – Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au for information about support for veterans.

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For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Cultural services

Meeting the needs of all cultures

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.

Polish Community and Home Care

Federacja Organizacji Polskich w Poludniowej Australii

The Polish Federation in association with generous support of the Commonwealth Home Support Program and Home Care Packages, can assist you or an elder relative stay in the home, by providing: • European Styled Meals • Polish Social Support Group • Polish Social Support Individual • Access to Polish Seniors Clubs • Flexible Respite • Transport Services operated by Polish speaking Volunteers

Prosimy o Kontakt We look forward to hearing from you

Call

(08) 8232 1464

W ramach Federacji oferujemy programy przygotowane z myślą o osobach polskiego pochodzenia: • Polskie posiłki i obiady • Programy Groupowe dla Seniorów • Indywidualna Pomoc dla Seniorów • Dostęp do Klubów Seniorów • Usługi transportowe • Program opieki wspomagający opiekunów

reception@polishfederation.org.au polishfederation.org.au

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Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

Cultural services

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care

To find out more about PICAC in SA, contact Multicultural Aged Care on 08 8241 9900, or in NT, contact the Council on the Ageing NT on 08 8941 1004.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 145 –147 for a list of aged care homes and home care package providers in SA and NT who can meet the needs of people from a range of cultures.

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection or pay TV?

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services such as speech therapy and occupational therapy are available on site

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away, for a period of time or while you may need to recover from surgery, before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit, inspect, and talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support, or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’.

While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments.

The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due for reasons within your control; or

if you intentionally cause serious damage to the aged care home or to another resident or employees.

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Supported Residential Facilities

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Team (ACAT) assessment to access care in an SRF. SRFs are private low level category aged care homes providing the same services as Government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. The fees, standards and services provided by SRFs varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services.

What services are available?

While SRFs do not receive direct Government funding, you may be able to access some Government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRF resident, you’ll need to meet the same eligibility criteria for Government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRF, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health. The SRF manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

What should I look for in an SRF? A good SRF:

Provides for your needs Respects your individuality and promotes independence Provides a supportive environment for you and your family and friends

Invites input from you, your family and friends about the care and services you receive

Uses current practices to care for and support you.

Supported Residential Facilities

Supported Residential Facilities (SRFs) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support a nd medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

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If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but want to maintain their independence.

Independent living

Retirement living

Retirement living and your choices

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 19 to read more about the Home Care Packages or page 41 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Call to arrange a private inspection or talk to one of our friendly Village Managers.

Discover the Greenfields Living difference today! 1300 669 755

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Retirement living

The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | Retirement Living | Residential Aged Care

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Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates for common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Retirement living

In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract.

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Retirement living

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

Creating Independence, not losing it...

Barossa Village is a fully integrated aged care provider offering in-home care, independent living units, supported accommodation & residential care. Being part of Barossa Village means accessing the care & support of our qualified staff, when & how you need us. We offer a full program of lifestyle activities & transport to get you there. Our new and refurbished one, two and three bedroom independent living units range from $165,000 to $350,000 in small and large clusters within the neighbourhoods of Nuriootpa, Tanunda and Angaston, keeping you connected to your town and its community. Contact our enquiry team about in-home care or accommodation to suit your lifestyle and goals.

p. (08) 8562 0300 | www.barossavillage.org

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Retirement living

Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 13.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include exercise classes, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups, plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Take your retirement to a new level Your head in the clouds, the city at your feet. An amazing new retirement lifestyle is awaiting the fast and far-sighted among us. From your beautiful light-filled, balcony apartment, enjoy sweeping views across the city skyline to the coast and beyond. A lifestyle of food, festivals, shopping and theatre awaits …all within walking distance. Retirement Residences

At U City you’ll find a brand new community of forward-thinking lovers of life – just like you. Retirement in the heart of Adelaide could be so U

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AN INNOVATION OF

UNITING COMMUNITIES

Confused by aged care?

Get the advice you need If the time’s come to take care of the needs of an elderly relative, it’s worth seeking out help from experts. The team at Senexus will work for you to deal with everyone and everything to secure the care your loved one needs. • • • • •

Single and couples placements Quick access to the best suited homes Calculation of the costs of care House clearing and real estate Estate planning services

senexus.com.au 194a Prospect Rd Prospect SA 5082

Call us today on

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A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?   Is there acceptance or understanding of this part of the journey?

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Your Aged Care Companion Adelaide’s experts in emergency respite, planned respite and permanent placement.

What are the family dynamics around the placement decision and the impact on everyone involved?  Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

Call Minna or Karyn on 8332 8409 or 0451 711 322 to book an appointment at our Millswood office or offsite if you prefer. YourAgedCareCompanion.com.au info@youragedcarecompanion.com.au

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Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home. Professional, Simple, Affordable

Southern Aged Care Placement Services – Assist our client to navigate the aged care process, complete and submit all relevant documentation and actively assist to find suitable Aged Care placement to meet the needs of our clients. – Assist our clients to understand, complete and submit the required documentation. This includes Income & Assets forms, Aged Care application form, nominee authority, Advanced Care Directives, etc. – Assist and support clients living at home to access community support and set up home care services to meet the clients assessed care needs. – After we develop, organise, facilitate and assist the client to receive appropriate care that they need, we will conduct a follow up to ensure that both the client and family are happy with services. Cont act us

P: 0498 874 464 E: southern.acps@gmail.com

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:   Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within South Australian and the Northern Territory, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality.

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Seniors Pathway helped us find the care Mum needs Seniors Pathway will guide you through the aged care system and find the best option for your aged parent or loved one.

Call today for help or advice

08 8379 5006 AGED CARE ADVISORY SERVICES

113 Conyngham Street Frewville www.seniorspathway.com.au

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Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial; that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time.

Helping you to find the solution for all your aged care and accommodation needs We specialise in: Residential Care Placement • Accurate assessment and reporting of care needs to facilitate better and quicker placement • Identifying quality facilities • Completion of paperwork

Home Care • Connecting you to quality Home Care Package providers

Retirement Living

Anthea and Andrew Boden are a well respected and highly experienced team assisting South Australian families since 2005

• Providing direction on Retirement Living

Planning for your future care and accommodation • Ask about our Pathways service

Personal guidance in age care planning and management

Contact Andrew or Anthea Boden M 0411 953 429 M 0402 564 327

T (08) 8337 9851 agecaredirections.com.au

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You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on pages 155 –156 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals.

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We believe in making aged care easy for you. We specialise in providing: + Aged care placement — respite and permanent + Accommodation options + Home care — sourcing providers and support + Comprehensive aged care consulting

Carina Curtis | M 0433 897 083 consulting @ agedcareplanning.com.au Established in 2005

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Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

Placement consultants

The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services include monitoring each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Aged Care Navigator Service Confused or time poor? The Aged Care Navigator Service can help. Our experienced health professionals will help you understand your options, do the legwork and support you to access the right solutions. ACAT assessments, health services, accommodation options, social experiences, dementia advice or everyday support. Let’s talk 1300 22 44 77 Visit achgroup.org.au

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Private case management services are supplied by experienced, tertiary‑qualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. In some cases, such as if a person is cognitively impaired, the Public Trustee may assign a private case manager to organise their care.

How much does it cost?

Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one or many ongoing visits, and you only pay for what you use.

Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Financial advice

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.

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How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Financial advice

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them.

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This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility and filling in Centrelink forms, things can quickly become overwhelming.

Things you ‘should not’ do

Decide to rent the home before everyone discusses and accepts the consequences.

Decide to sell the home before understanding the Age Pension and aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allowing or enabling the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs.

■

Drew Potts T 1300 684 402 E drew.potts@pdfadvisors.com.au W www.pottsduhring.com.au

Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

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Aged Care Guide

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Aged care cost – What you ought to know Specialising in . . . AGED CARE FINANCIAL ADVICE

Did you know? – Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own.

As specialists, we have the knowledge, experience and professional skills to help you. It is our role to guide you through the overload of information and uncertainty, helping you to achieve the best outcomes for your family and loved ones. We can help you with the following: • best option for paying the entry fees • confirming affordability of care • best option for the family home • best option for your income & assets • maximising Government entitlements • minimising ongoing costs • maximising inheritance • finding your new home • completion of forms • negotiations • written financial advice • staying on track

Contact: Denise Kipling

(08) 8223 6880

denise@financialsuccesssa.com.au www.agedcarefinancialspecialist.com.au

. . . helping you to make the right decisions . . . Certified Financial Planner Aged Care Financial Specialist Accredited Aged Care Professional Providing Aged Care Specialist Advice since 2006. Member of Financial Planning Association FPA *Financial Success SA Pty Ltd ATF the Financial Success Trust 68 114 614 838 t/as Financial Success specialising in Aged Care Financial Advice is a Corporate Authorised Representative of NEO Financial Solutions Pty Ltd AFSL 385845 ABN 64 141 607 098.

If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of accommodation Daily care fees Extra services

The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government. The contribution you would pay is between $18,845 and $46,599 depending on your financial means (as assessed by Services Australia). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.10% (for entry from 1 October 2020).

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For example, a RAD of $400,000 is converted to a DAP of $55.89 per day.

You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even with less assets, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $171,535.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave.

Fact 4 – There is no pressure to act quickly or sign documents

Financial advice

If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two.

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care) has a desire to assist you, but they do not put all the pieces of your puzzle together. Do not feel pressured into signing documents, completing forms or make decisions straight away. Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms.

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and aged care fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 20 September 2020. The information for this article has been submitted by Dianne Chalk (CFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

Aged Care Guide

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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die.

Estate planning

It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors

In the Northern Territory, the executor of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, the closest next of kin or relative can take the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In South Australia, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed among your surviving relatives. If there are no family members found, the state awards the assets to itself. In South Australia, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. Contact the Trustee or Advocate services in your State or Territory for more information.

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Enduring Power of Attorney – a ‘living Will’

It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. An Enduring Powers of Attorney can only manage your assets and financial matters. They cannot made any decisions around medical treatment or lifestyle. If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate some one in your Advance Care Directive. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed. Although increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

Enduring Power of Attorney

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan or ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable.

Dementia support

However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

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Free Nationwide Service 24 hour help, 365 days a year Dementia Support Australia (DSA) trained consultants provide advice and recommendations to people who care for someone with dementia where behaviours are impacting their care. Nationally, DSA provides: Dementia Behaviour Management Advisory Service Supports staff and carers with client focused information, assessment and advice Severe Behaviour Response Teams A responsive mobile workforce available to provide timely expertise and advice to residential staff and carers Needs Based Assessment consistent assessment of eligibility for the A SERVICE LED Nationally BY Specialist Dementia Funded by the Australian Government Care Program

A SERVICE LED BY

Funded by the Australian Government

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Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Dementia support

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include:

Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting

Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians.

DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. A wide range of medical professionals can be involved in the end of life process. Not everyone who is approaching the end of life will need specialist palliative care services. Palliative care is divided into three subgroups: 1. P rimary care – For people who only require services from their primary health care professional(s). 2. I ntermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. Complex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care.

End of life care

There are a number of different services that can offer extra support both at home or in a nursing home setting.

You’re never too young to organise your life. It’s a good idea at any age to make sure your affairs are in order. A prepaid funeral is just another part of planning for the future, like making a Will. It’s about being organised now, so that your loved ones don’t have to worry in the future. It’s easy to make the arrangements now. Our family has been helping people organise funerals for more than 90 years.

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Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and going to the toilet;

meals and other food services – assistance with preparing and eating meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.

End of life care

The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

A palliative approach – Aims to improve the quality of life

for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying.

Specialised palliative service provision – Involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing, as well as being isolating at times.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family. Going to carer support groups provides time to relax, have some fun and connect with others outside of your caring duties. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

Discover new information Go to education or training workshops Participate and get involved in activities Head along to relaxing outings

Counselling services

Counselling is another great option to manage some of the pressures you may experience as a carer. A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges.

Carer support

There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

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Carer support

Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information

and advice about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services

like counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Bethsalem Care

Located at Happy Valley, Bethsalem Care has an enviable reputation throughout Adelaide for high quality, individually focussed care. We are fully accredited with accommodation for 90 residents in spacious single rooms all with their own ensuite. Each of the four resident areas have a dining room and comfortable adjacent lounge area opening out into the enclosed courtyards and beautiful gardens. There is a secure and well staffed dementia specific area, adjoining rooms for couples (when available) and an abundance of natural light.

A centrally located café provides the focus for social interaction between staff, residents and families and provides a relaxing location to enjoy a coffee or meal with your loved one in a vibrant and welcoming atmosphere. Bethsalem means ‘A House of Peace’ and this is evident from the moment you walk from the award winning gardens into the welcoming foyer and throughout the home where our caring staff are committed to providing the highest quality personalised care in a secure and homely environment. As a place ‘where life matters’, Bethsalem Care takes the time to identify the individual choices of each resident and provides care specifically tailored to meet your needs. This gives families and friends confidence and peace of mind that their loved ones are being cared for

with compassion whilst encouraging residents to take part in independent and meaningful social activity. Contact us to arrange a tour of our highly regarded, secure and affordable facility.

Bethsalem Care 10 Education Road Happy Valley SA 5159 Phone: (08) 8321 0300 E: admissions@bethsalemcare.com.au www.bethsalemcare.com.au

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DEFINITION OF OFTEN USED TERMS.............................................................................................................................................................................................. 108 List of definitions with an explanation of terms used in this Guide

SA COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX.................................................................................. 109 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SA SUBURB & TOWN REFERENCE INDEX................................................................................................................................................................ 109 –110 List of suburbs and towns which have residential or home care

Directories,

SA RESIDENTIAL HOW TO READ & ICON DEFINITIONS. .................................................................................................................................. 111

Lists and

SA COUNCIL DISTRICT (LGA) MAPS.................................................................................................................................................................................................. 112 SA AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)................................................................................................................ 113 –127

Reference

Greater Adelaide Metropolitan. ............................................................................................................................................................................................................. 113 –122

Indexes

Explanation of how to use Residential tables and icons representing different services

Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Regional South Australia............................................................................................................................................................................................................................... 123–127

SA EXTRA SERVICES AGED CARE HOMES (Advertisers only).............................................................................................................................. 128 RETIREMENT ACCOMMODATION (Advertisers only). ..................................................................................................................................... 128 –131

List of organisations and their retirement sites and services

SA COUNCIL DISTRICT (LGA) MAPS.................................................................................................................................................................................................. 132 SA HOME CARE PACKAGES............................................................................................................................................................................................................ 133 –138 List of home care services in metropolitan and country areas

Metro and Regional council regions. ................................................................................................................................................................................................................ 133

134 Greater Adelaide Metropolitan. ............................................................................................................................................................................................................. 134 –136 How to read the HCP table......................................................................................................................................................................................................................................... 137 Regional South Australia............................................................................................................................................................................................................................... 137 –138 NT RESIDENTIAL HOW TO READ & ICON DEFINITIONS................................................................................................................................... 139 How to read the HCP table.........................................................................................................................................................................................................................................

Explanation of how to use Residential tables and icons representing different services

NT COUNCIL DISTRICT (LGA) MAP...................................................................................................................................................................................................... 140 NT AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)................................................................................................................................. 141 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

NT HOME CARE PACKAGES. .......................................................................................................................................................................................................... 142 –144 List of home care services in metropolitan and country areas

Council regions........................................................................................................................................................................................................................................................................ 142 How to read the HCP table.......................................................................................................................................................................................................................................... 142

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 145 –147

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. ................................................................................................................................................................................................................................................................ 145

Home Care Packages. ....................................................................................................................................................................................................................................... 146–147

IN HOME CARE SERVICES. ................................................................................................................................................................................................................ 147 –151

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE................................................................................................................................................................................................................................ 152–153 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES...................................................................................................................................................................................................................................... 154 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)....................................................................................................................................................................... 155 –156 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only).............................................................................................................................. 156–157 List of advertising organisations’ contact details and the products/services they provide

AGED CARE GUIDE FEEDBACK FORM............................................................................................................................................................................................ 158 AGED CARE ASSESSMENT TEAM REGIONS. ......................................................................................................................................................................... 159 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 159 INDEX. .................................................................................................................................................................................................................................................................................................. 160 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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Aged Care Guide

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically for example monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

SOUTH AUSTRALIA & NT 2021

Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Facilities (SRF) – An SRF may offer a similar service to that of a Government funded aged care facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

109

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Adelaide

113 113

134-136 134-136 134-136 113 134-136 123 137-138 113 134-136 123 137-138 123 137-138 114 134-136 114 134-136 123 137-138 114-115 134-136 123 137-138 123 137-138 123 137-138 123 137-138 123 137-138 124 137-138 124 137-138 115 134-136 124 137-138 124 137-138 115-116 134-136 116 134-136

Adelaide Hills Adelaide Plains Alexandrina APY Lands Barossa Barunga West Berri Barmera Burnside Campbelltown Ceduna Charles Sturt Clare & Gilbert Valleys Cleve Coober Pedy Copper Coast Elliston Flinders Ranges Franklin Harbour Gawler Goyder Grant Holdfast Bay Kangaroo Island

Council District Karoonda East Murray Kimba Kingston Light Lower Eyre Peninsula Loxton Waikerie Marion Mid Murray Mitcham Mount Barker Mount Gambier Mount Remarkable Murray Bridge Naracoorte Lucindale Northern Area Norwood Payneham St Peters Onkaparinga Orroroo Carrieton Peterborough Playford Port Adelaide Enfield Port Augusta Port Lincoln

Page Reference Residential Home Care

Council District

124 124 124 124 124 124 116 125 116-117 117 125 125 125 125 125

137-138 137-138 137-138 134-136 137-138 137-138 134-136 137-138 134-136 134-136 137-138 137-138 137-138 137-138 137-138

Port Pirie

117

134-136

Walkerville

117-118 125 125 118 119 125 126

134-136 137-138 137-138 134-136 134-136 137-138 137-138

Prospect Renmark Paringa Robe Roxby Downs Salisbury Southern Mallee Streaky Bay Tatiara Tea Tree Gully The Coorong Tumby Bay Unley Victor Harbor Wakefield Wattle Range West Torrens Whyalla Wudinna Yalata Yankalilla Yorke Peninsula

Page Reference Residential Home Care

126 119 126

137-138 134-136 137-138 137-138 137-138 120 134-136 126 137-138 126 137-138 126 137-138 120-121 134-136 126 137-138 126 137-138 121 134-136 121 134-136 127 137-138 121 134-136 127 137-138 122 134-136 127 137-138 127 137-138 137-138 122 134-136 127 137-138

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Aberfoyle Park

117

Bordertown

126

Cowandilla

122

Encounter Bay

121

Aldgate

113

Brompton

114

Cowell

124

Enfield

119

Aldinga Beach

117

Burra

124

Craigmore

118

Eudunda

124

Angle Park

119

Burton

120

Croydon Park

119

Evanston Park

115

Ardrossan

127

Campbelltown

114

Crystal Brook

126

Everard Park

121

Balaklava

127

Ceduna

123

Cummins

124

Felixstow

117

Barmera

123

Cheltenham

114

Davoren Park

118

Findon

114

Belair

116

Christie Downs

117

Daw Park

116

Fitzroy

119

Bellevue Heights

116

Christies Beach

117

Elizabeth East

118

Flagstaff Hill

118

Berri

123

Clare

123

Elizabeth Park

118

Freeling

116

Beulah Park

114

Cleve

123

Elizabeth Vale

118, 120

Fulham

122

Booleroo Centre

125

Coober Pedy

123

Elliston

Fullarton

121

123

110

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Gawler East

115

Lameroo

126

Nuriootpa

113

Semaphore Park

115

Gilles Plains

119, 120

Largs Bay

119

Oakden

119

Smithfield

118

Glen Osmond

114

Largs North

119

Oaklands Park

116

Snowtown

127

Glenelg

115

Laura

125

Orroroo

125

Somerton Park

116

Glenelg South

115

Leabrook

114

Para Hills West

120

South Brighton

116

Glengowrie

116

Lightsview

119

Paradise

114

St Agnes

121

Glynde

117

Linden Park

114

Parafield Gardens

120

St Peters

117

Golden Grove

120

Lobethal

113

Parkside

121

Strathalbyn

113

Goolwa

113

Lockleys

122

Payneham South

117

Streaky Bay

126

Grange

115

Loxton

124

Pennington

115

Tailem Bend

126

Gumeracha

113

Magill

114

Penola

127

Tanunda

113

Hackham

118

Maitland

127

Peterborough

125

Thevenard

123

Hahndorf

117

Malvern

121

Pinnaroo

126

Toorak Gardens

114

Hamley Bridge

127

Mannum

125

Port Augusta

125

Trott Park

116

Happy Valley

118

Marion

116

Port Broughton

123

Tumby Bay

126

Hawker

124

Marleston

122

Port Elliot

113

Uraidla

113

Heathfield

113

Mawson Lakes

120

Port Lincoln

126

Valley View

Hendon

115

McCracken

121

Port Noarlunga

118

Victor Harbor

121

Hindmarsh

115

McLaren Vale

118

Port Pirie

126

Waikerie

124

Hope Valley

120

Meningie

126

Prospect

119

Walkerville

121

Hove

116

Millicent

127

Pukatja

123

Walkley Heights

120

Huntfield Heights

118

Minlaton

127

Quorn

124

Wallaroo

123

Ingle Farm

120

Modbury

120

Regency Park

119

Wayville

121

Jamestown

125

Moonta

123

Renmark

126

West Beach

Joslin

117

Morphett Vale

118

Reynella

118

West Croydon

115

Kadina

123

Morphettville

116

Ridgehaven

121

Westbourne Park

117

Kapunda

116

Mount Barker

117

Riverton

123

Whyalla

127

Karoonda

119, 121

115, 122

124

Mount Gambier

125

Rosewater

119

Whyalla Stuart

127

Keith

126

Mount Pleasant

113

Rostrevor

113, 114

Williamstown

113

Kensington Gardens

114

Murray Bridge

125

Salisbury

120

Woodcroft

118

Kilburn

119

Myrtle Bank

121

Salisbury East

120

Woodside

113

Kimba

124

Naracoorte

125

Salisbury North

120

Woodville

115

Kingscote

116

North Adelaide

113

Salisbury South

120

Wudinna

127

Kingston SE

124

North Brighton

116

Seaford

118

Yahl

124

Kingswood

117

North Plympton

122

Seaton

115

Yankalilla

122

Klemzig

119

Norwood

117

Semaphore

119

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

111

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care

South Australian aged care homes

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST Nepabunna

COOBER PEDY

112

!S O U T H

Aged Care Guide

ROXBY COMMUNITY DOWNS

OUTBACK AREAS DEVELOPMENT TRUST

AUSTRALIA & NT 2021

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia. ROXBY ROXBY DOWNS

COOBER PEDY

CEDUNA

INGA TJARUTJA

YALATA

STREAKY BAY

FLINDERS RANGES

MOUNT REMARKABLE

DOWNS

APY LANDS ROXBY DOWNS

Nepabunna

ORROROO CARRIETON

FLINDERS FLINDERS RANGES RANGES MOUNT MOUNT ORROROO REMARKABLE REMARKABLE PETERBOROUGH CARRIETON

PORT OUTBACK AREAS COMMUNITY CEDUNA CEDUNA AUGUSTA DEVELOPMENT TRUST

WUDINNA

WHYALLA STREAKY BAY STREAKY FLINDERS BAY PORT NORTHERNPORT RANGES KIMBA AUGUSTA AUGUSTA MOUNT PORT AREAS PETERBOROUGH CEDUNA ORROROO Nepabunna REMARKABLE PIRIE FRANKLIN GOYDER CARRIETON HARBOUR WUDINNA BARUNGA WUDINNA WHYALLA WHYALLA ELLISTON CLEVE ROXBY NORTHERN NORTHERN BERRI WESTKIMBA STREAKY BAY KIMBA PORT PORT AREAS PORT AREAS DOWNS BARMERA AUGUSTA CLARE & WAKEFIELD PIRIE FRANKLIN GOYDER PIRIE FRANKLIN GO COPPER PETERBOROUGH GILBERT HARBOUR HARBOUR BARUNGA RENMARK TUMBY COAST ELLISTON ELLISTON BARUNGA VALLEYS WUDINNA WHYALLA CLEVE CLEVE YORKE LOWER EYRE BAY BERRI WEST WEST PARINGA PENINSULA NORTHERN PENINSULA BARMER KIMBA MID WAKEFIELD CLARE & PORT AREASCOPPER CLARE WAKEFIELD GERARDCOPPER MURRAY PIRIE GILBERT GILBER FRANKLIN GOYDER LOXTON TUMBY TUMBY COAST COAST VALLEYS VALLEY HARBOUR ELLISTON YORKE YORKE WAIKERIE LOWER EYRE BARUNGA BAYLOWER EYRE BAY PORT CLEVE BERRI PENINSULA PENINSULA PENINSULA WEST PENINSULA FLINDERS LINCOLN KAROONDA MID BARMERA GERARD RANGES EAST MURRAY CLARE & WAKEFIELD MOUNT MURRAY COPPER CEDUNA LO ORROROO GILBERT REMARKABLE MURRAY RENMARK TUMBY COAST WAI CARRIETON VALLEYS PORT BRIDGE YORKE PORT LOWER EYRE BAY SOUTHERN PARINGA LINCOLN LINCOLN KAROONDA PENINSULA PENINSULA MALLEE STREAKY BAY PORT MID EAST MURRAY GERARD AUGUSTA MURRAY MURRAY MURRAY LOXTON PETERBOROUGH THE COORONG BRIDGE BRIDGE WAIKERIE PORT SOUT WUDINNA WHYALLA LINCOLN MAL KAROONDA NORTHERN KIMBA EAST MURRAY TATIARA PORT AREAS PIRIE FRANKLIN MURRAY GOYDER THE COORONG HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN CLEVE BERRI WEST MALLEE BARMERATATIAR CLARE & WAKEFIELD COPPER NARACOORTE GILBERT THE COORONG R TUMBY COAST LUCINDALE VALLEYS KINGSTON YORKE LOWER EYRE P BAY ROBE PENINSULA PENINSULA GAWLER GAWLER MID TATIARA WATTLE RANGE GERARD MURRAY NARACO LOXTON LUCIND PLAYFORD WAIKERIE KINGSTON PORT MOUNT ROBE LINCOLN KAROONDA GAMBIER GRANT EAST MURRAY WATTLE R NARACOORTE MURRAY LUCINDALE BRIDGE LIGHT ADELAIDE SOUTHERN ROBE MALLEE PLAINS G SALISBURY WATTLE RANGE

See NT map on page 140

GAWLER

Adelaide Detail Inset

PLAYFORD GAWLER

Adelaide Inset

TEA TREE GULLY

SALISBURY

PORT ADELAIDE CAMPBELLTOWN ENFIELD PROSPECT

TEA TREE GULLY

TEA TREE WALKERVILLE SIDE CAMPBELLTOWN GULLY CHARLES NORWOOD PAYNEHAM ADELAIDE GAWLERADELAIDE PROSPECT STURT ST PETERS

WALKERVILLE HOLDFAST MITCHAM BAY NORWOOD PAYNEHAM ST PETERS SALISBURY MARION MARION TEA TREE GULLY

T IDE

MITCHAM

ADELAIDE PLAINS PROSPECT

CAMPBELLTOWN

WEST WEST WALKERVILLE PLAYFORD CAMPBELLTOWN BURNSIDE BURNSIDE TORRENS UNLEY TORRENS UNLEY NORWOOD PAYNEHAM PROSPECT ST PETERS

See Adelaide Detail Inset

WALKERVILLE NORWOOD PAYNEHAM ST PETERS See Adelaide ONKAPARINGA

LIGHT ADELAIDE HILLS

See Adelaide Detail Inset

BAROSSA MOUNT BARKER

ADELAIDE HILLS ALEXANDRINA ONKAPARINGA VICTOR HARBOR ONKAPARINGA YANKALILLA

MITCHAM

KANGAROO ISLAND

NARACOORTE LUCINDALE

ADELAIDE HILLS

ROBE ADELAIDE HILLS WATTLE RANGE

MOUNT BARKER

GRANT

ONKAPARINGA

LIGHT

ADELAIDE MOUNT PLAINS BARKER

ALEXANDRINA VICTOR HARBOR

ALEXANDRINA See Adelaide YANKALILLA

Detail Inset

WALKERVILLE NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset

Detail Inset

PROSPECT

EST KANGAROO ISLAND BURNSIDE RENS UNLEY

KINGSTON BAROSSA

BAROSSA

CAMPBELLTOWN

LAIDE

THE COORONG LIGHT MOUNT GAMBIER GRANT TATIARA

LIGHT ADELAIDE PLAINS

ADELAIDE BAROSSA PLAINS

VICTOR HARBOR

BAROSSA

ALEXANDRINA VICTOR HARBOR

YANKALILLA ADELAIDE HILLS

YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

KANGAROO ISLAND

MOUNT BARKER ONKAPARINGA

Spa al Sys

KANGAROO ISLAND ALEXANDRINA VICTOR HARBOR

Spa al Systems Team - March 2008 DITRDLG_08_04

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

ADELAIDE TO BAROSSA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

113

1st time user? See page 111

DPS Advertisement Web Page Reference ID

ADELAIDE Council North Adelaide 5006 49 Buxton St

8224 7777

155 151

4 Gibb Rd

8370 9311

30 30

Country Health Connect Glenview Homes 2 Albert St

8209 9290

Country Health Connect Gumeracha Hosp 6 Albert St

8209 9200

25 25 17 3

177 Longwood Rd

8339 4815

8 Woodside Rd

8389 6212

36 36

147 St Bernards Rd

1300 224 477

92 77

C D TF

57, 90 14952

1144 Greenhill Rd

8390 3547

25 25

55 15044

8389 7566

105 95

D TF

55 15393

1300 224 477

C D TF C D TF

57, 90 14951

1800 852 772

60 36 81 81

3 Frederik St

8373 9113

92 86

D TF

43 High St

8536 5220

80 50

7 Langhorne Creek Rd

8536 3422

Helping Hand North Adelaide

WC D TF

ADELAIDE HILLS Council

41 15070

Aldgate 5154 Estia Health Aldgate

Gumeracha 5233

OBC 14936

15125

Heathfield 5153 Hillside Aged Care

Lobethal 5241 Restvale

Rostrevor 5073 ACH Group Residential Care Milpara

Uraidla 5142 Clayton Church Homes Summerhill

ALEXANDRINA Council

TF b

Woodside 5244 Clayton Church Homes Onkaparinga Valley 38 Nairne Rd

14990

IFC-1 15128 15103

Goolwa 5214 ACH Group Residential Care West Park

7 Partridge St

Southern Cross Care* Sandpiper Lodge RC 35 Washington St

Port Elliot 5212 Resthaven Port Elliot

Strathalbyn 5255 Country Health Connect Strathalbyn & District Aged Care Service Estia Health Strathalbyn

11 18479

62 20423

47 47

D TF D TF

OBC 19066

8568 0000

22 6

15027

Atze Pde

8562 0300

100 100 s

27 Bridge St

8563 7777

119 105 s

5 Memorial Dr

8524 6396

23 23

BAROSSA Council

15023

Mount Pleasant 5235 Country Health Connect Mount Pleasant Hospital Hospital Rd

Nuriootpa 5355 Barossa Village Residential Care

Tanunda 5352 Tanunda Lutheran Home

Williamstown 5351 Wirraminna Care * (SA, NT & VIC)

C D TF b DT

TF b

82 14989

51 15033 14986

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BURNSIDE to CHARLES STURT PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

114

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

BURNSIDE Council Beulah Park 5067 The Lexington on Parade

D TF

276 Portrush Rd

8332 0297

550 Portrush Rd

1800 555 990

85 65

421 The Parade

8331 8098

79 76

336 Kensington Rd

8373 9113

106 105 s

D TF

191 149

D TF

Glen Osmond 5064 Life Care Glenrose Court

Kensington Gardens 5068 Estia Health Kensington Gardens

Linden Park 5065 Regis Burnside

6 Booth Ave

1300 998 100

Clayton Church Homes Magill

43 Fisher St

8165 6400

Magill Lodge Supportive Care

524 Magill Rd

8332 9335

96 96 P 35

401 Portrush Rd

8431 5399

36 27

Bene Campbelltown

565 Lower North East Rd

8397 0200

Bupa Campbelltown

1 Steele St

North Eastern Community RACF

580 Lower North East Rd

8366 8261

Warrina Court

46 McShane St

8397 4400

39 59 84 35

Clayton Church Homes Magill

43 Fisher St

8165 6400

Magill Lodge Supportive Care

524 Magill Rd

8332 9335

Amber Aged Care

58 Avenue Rd

8465 5500

Resthaven Paradise

61 Silkes Rd

8373 9113

Warrina Park

59 George St

8397 4400

TF b

43 15190

C D TF

Leabrook 5068 Resthaven Leabrook

48 14918

Magill 5072

D TF

OBC 19340 62 15155

58 15098

g H Hungarian SRF

55 18821 14980

Toorak Gardens 5065 Estia Health Toorak Gardens

D TF

CAMPBELLTOWN Council

OBC 15021

Campbelltown 5074 1800 718 348

14 23 20 35

96 96 P 35

Magill 5072

CALD

D TF TF

CALD

D TF

g H Hungarian

54 15080 64 15146 14908 15004

H SRF

55 18821 14980

Paradise 5075 32 32 s 132 124 s 49 49

Rostrevor 5073 147 St Bernards Rd

1300 224 477

92 77

AnglicareSA Brompton

2-10 First St

1800 317 009

Ashman Grove Residential Aged Care

58 Chief St

8346 6519

Ridleyton Greek Home for the Aged

89 Hawker St

8340 1155

St Anna's Residential Care Facility

41 Burley Griffin Blvd

8346 0955

40 87 120 60

6 James St

8447 2317

P 25

2 Malken Way

8445 9720

ACH Group Residential Care Milpara

D T F b g Estonian, Latvian D TF H D TF H C D TF

CHARLES STURT Council

15057 62 15161 15180 57, 90 14952

Brompton 5007 40 75 78 60

Cheltenham 5014 Walkerville Lodge

TF TF D TF TF

Note 1

16, 44 15226 61 15153

g g

Greek

14969

CALD

15169

Note 2

14929

Findon 5023 Ananda Aged Care Findon

67 11

D TF

63 15016

Note: 1. Services for residents with complex needs who are homeless/at risk of homelessness - referrals from State Government's Exceptional Needs Unit, ph: (08) 8448 4610 2. SRF; Services for people with disabilities, mental health disorders ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRF Supported Residential Facility Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au P

CHARLES STURT continued to HOLDFAST BAY PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

115

1st time user? See page 111

DPS Advertisement Web Page Reference ID

CHARLES STURT Council continued Grange 5022 8200 9207

135 61 110 75

81 Tapleys Hill Rd

8243 1844

70 44

15 Holden St

8340 2851

19 Windsor Ave

8341 0401

60 60

The House of St Hilarion

7 Kelly Ave

8409 1500

UnitingSA Seaton Aged Care

172 Trimmer Pde

AnglicareSA Grange

56 High St

UnitingSA Westminster Village Aged Care Cnr Fort St & Sylvan Way

1800 317 009

Hendon 5014 Eldercare Acacia Court

D TF D TF

67 15035

D TF

Hindmarsh 5007 Hindmarsh Lodge SRF

16, 44 15289

15038

P 61

Note 1

38302 14973

Pennington 5013 Pennwood Village

D TF

Note 2

D TF F

g g

European, Italian, Vietnamese 15174

8200 9207

122 110 50 1 s

324 Military Rd

8200 9207

168 168 s

D TF

67 15037

655 Burbridge Rd

1800 852 772

80 80

D TF

11 15268

8200 9207

46 1

Seaton 5023

Semaphore Park 5019 UnitingSA Wesley House Aged Care

West Beach 5024 Southern Cross Care* West Beach RC

West Croydon 5008 UnitingSA St Teresa Aged Care

92 Robert St

2 Jelley St

Bupa Woodville

104 Woodville Rd

Sutherland Court Supported Res Facility 11-19 Woodville Rd

67 15106

Polish

67 15177

52 24 1800 718 348 108 108 8347 1966 P 60

TF C D TF

CALD

54 14919

100 100

D TF

18602

126 126 8522 5900 P 70 8522 1045 68 66 1800 852 772 80 80

D TF

21245

Woodville 5011 Bene St Clair

Croatian, Ukrainian

8397 0200

64 14920 Note 3

15003

GAWLER Council Evanston Park 5116 Eldercare Evanston Park

17 Morrow Ave

8521 2222

Gawler East 5118 Gawler Grande Views Aged Care

3 Duffield St

Gawler Supportive Care

6 East Tce

Japara Trevu House

1-13 Deland Ave

Southern Cross Care* Bellevue Court RC 9 Bellevue Court

7221 9160

HOLDFAST BAY Council

SRF

15183 60 15017

11 15138

Glenelg 5045 Glenelg Supportive Care

26 Byron St

8295 2423

The Oaks on Byron

16 Byron St

8376 6566

The Oaks on Sussex

37-39 Sussex St

8376 8253

Uniting Communities Murray Mudge AC 7 Raymond Gr

8375 1111

P 40 P 12 P 26 66 64

Glenelg South 5045 ACH Group Residential Care Kapara

80 Moseley St

1300 224 477

137 80

Note: 1. SRF; Services for residents who are aged/disabled/have a mental health diagnosis/disadvantaged 2. Eastern European, European, Polish, Serbian

C D TF

WC D TF

14914

SRF

18809

SRF

18808

CALD

3. SRF; Transition care service also available

SRF

15, 83 15008 57, 90 14954

* (SA, NT & VIC)

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HOLDFAST BAY continued to MITCHAM PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

116

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

HOLDFAST BAY Council continued Hove 5048 Alwyndor Aged Care

52 Dunrobin Rd

8177 3200

Eldercare Oxford

35 Hulbert St

8298 7300

134 126 s 27 27

King George Ave

8422 6200

54 42

6 Grainger Rd

8376 3802

580 Brighton Rd

8296 8950

76 50

7 Esplanade

8553 4200

36 34

21 Hanson Street

8525 2154

53 45

8566 2260

86 Oaklands Rd

C D TF b F

North Brighton 5048 Minda Nursing Home

15076

H Note 1

D TF

Somerton Park 5044 Somerton Park Aged Care

24 14923

17855

IFC-1 15182

60 15170

D TF

15274

D TF

15114

26 26

15072

8295 3733

225 225

D TF

15079

10 Township Rd

8373 9113

159 159 s

D TF

Bupa Morphettville

29-31 Austral Tce

1800 718 348

Charles Young Aged Care

53 Austral Tce

8350 3600

130 172

D TF TF b

Japara Oaklands

2 Jean St

8296 7284

Rembrandt Court (Residential) Southern Cross Care* Oaklands Park Lodge Residential Care

1 Madras St

8198 0300

88 82 87 87

393 Morphett Rd

1800 852 772

70 70

4 Kangaroo Thorn Rd

1800 317 009

120 120

2 Kalyra Rd

8278 5444

92 92

47 Eve Rd

8373 9113

99 96

1300 224 477

60 30 82 80

South Brighton 5048 Japara Brighton

KANGAROO ISLAND Council Kingscote 5223 Country Health Connect Kangaroo Island Health Service

LIGHT Council Freeling 5372 Wheatfields

Kapunda 5373 Country Health Connect Kapunda Homes Nash St

MARION Council Glengowrie 5044 Eldercare Allambi

Marion 5043 Resthaven Marion

Morphettville 5043

Oaklands Park 5046

64 14922 IFC-1 14999 60 15194

Dutch, European

15102

11 15307

D TF

16, 44 19172

C D TF

47 15186

D TF

62 15154

Trott Park 5158 AnglicareSA Trott Park

TF D TF

62 15157

MITCHAM Council

Belair 5052 Kalyra Belair Aged Care

Bellevue Heights 5050 Resthaven Bellevue Heights

Daw Park 5041 ACH Group Residential Care ViTA

17 Rockville Ave

Estia Health Daw Park

7 Lancelot Dr

Note: 1. Provides care for people with intellectual disabilities

8397 2100

TF b C D TF

57, 90 20451 OBC 15018

* (SA, NT & VIC)

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

MITCHAM continued to ONKAPARINGA PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

117

1st time user? See page 111

DPS Advertisement Web Page Reference ID

MITCHAM Council continued Kingswood 5062 Japara Mitcham

22 Harrow Tce

Kingswood Hostel

26 Cambridge Tce

Regis Kingswood

9 Brenchley Gr

Resthaven Mitcham

17 Hill St

Westbourne Park 5041

38 10 W TF 8271 5341 P 23 1300 998 100 100 92 C F 8373 9113 112 108 s CD F 8272 1882

60 15067 SRF

AnglicareSA Westbourne Park

56 Monmouth Rd

1800 317 009

Resthaven Westbourne Park

30 Sussex Tce

8373 9113

Hahndorf Residential Care Service

1A Main St

8398 8000

St Paul's Lutheran Homes Hahndorf

7 Braun Dr

8398 8600

8 Fletcher Rd

8391 2486

MOUNT BARKER Council

90 90 126 124 s

C D TF C D TF

101 80 80

19171 58 15179 62 15159 16, 44 15141

62 15162

Hahndorf 5245

TF D TF

15056

D TF D F

H H

14972

1800 852 772

53 52 80 80

160 OG Rd

8206 0411

115 83

D TF

24 Avenue Rd

8337 0488

120 120 s

D TF

14960

43 15193

Mount Barker 5251 Eldercare Sash Ferguson

Southern Cross Care* Oakfield Lodge RC 15 Hawthorn Rd

NORWOOD PAYNEHAM ST PETERS Council

46 14921

11 20421

Felixstow 5070 Uniting Communities Aldersgate RAC

Glynde 5070 LHI Retirement Services Glynde

Joslin 5070

CALD

15, 83 14950

251 Payneham Rd

1800 555 990

96 96

77 Sydenham Rd

8362 3568

43 43

14930

9 Luhrs Rd

8332 3155

64 64

D TF

15073

9 Winchester St

7424 0998

32 31

C D TF

Estia Health Aberfoyle Park

39 Campus Dr

8370 5766

Resthaven Aberfoyle Park

100 Hub Dr

8373 9113

92 65 100 100 s

D F D TF

6 Pridham Blvd

1800 555 990

118 118 s

C D TF b

10 Morton Rd

7424 0998

100 40

C D TF

8384 3133

C D TF b

Life Care Gaynes Park Manor

Norwood 5067 Wynwood Nursing Home

Payneham South 5070 Eldercare Trowbridge House

St Peters 5069 St Basil's St Peters

ONKAPARINGA Council

CALD, Greek

49 15055

Aberfoyle Park 5159

Aldinga Beach 5173 Life Care Aldinga Beach Court

Christie Downs 5164 St Basil's Aegean Village

Christies Beach 5165 Christies Beach Residential Care Service 50 Gulfview Rd

* (SA, NT & VIC)

OBC 14965 62 21103

H g H CALD, Greek

43 15189 49 14947 46 15110

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs ONKAPARINGA continued to PLAYFORD PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

118

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

ONKAPARINGA Council continued Flagstaff Hill 5159 Estia Health Flagstaff Hill

40 Skyline Dr

8296 3456

85 85

16-24 Penneys Hill Rd

8392 6700

140

10 Education Rd

8321 0300

90 90

C D TF

106 14940

1800 852 772

92 92

C D TF

11 15286

1300 224 477

38 28 39 39

57, 90 14953

C D TF C TF

s s

C D TF C D TF

D TF

Hackham 5163 Holly Aged Care

Happy Valley 5159 Bethsalem Care

Huntfield Heights 5163 Southern Cross Care* Onkaparinga Lodge Residential Care

28 Liddell Dr

McLaren Vale 5171 ACH Group Residential Care Colton Court 84 Valley View Dr Kalyra McLaren Vale Aged Care

19 Aldersey St

8323 7400

Morphett Vale 5162 All Care Aged Care - The Vales

60-66 States Rd

8321 0100

Kalyra Woodcroft Aged Care

54 Woodcroft Drive

8322 4099

180 83 83

26 River Rd

1300 224 477

115 79

7 Railway Tce

1800 555 990

89 49

100 Seaford Rd

8392 4111

100 100

D TF

150 Reynell Rd

8322 6322

101 99

D TF

Estia Health Craigmore

150 Adams Rd

8256 8800

Resthaven Craigmore

200 Adams Rd

8373 9113

135 126 93 89 s

Port Noarlunga 5167 ACH Group Residential Care Perry Park

Seaford 5169 Eldercare Seaford

IFC-1 18516

47 15187

PLAYFORD Council

Note 1

D TF b

Woodcroft 5162 Eldercare Cottage Grove

C D TF

Reynella 5161 Life Care Reynella Lodge

OBC 15281

15275 47 14924

57, 90 14933

43 15192 18756 15078

Craigmore 5114

Davoren Park 5113

C D TF D TF

32 26 125 125

Elders Village

2 Oldford St

8287 1454

Regis Playford

1 Wilton St

1300 998 100

AnglicareSA Elizabeth Dutton Court

33 Catalina Rd

1800 317 009

AnglicareSA Elizabeth East

36c Halsey Rd

1800 317 009

75 75 121 121

30 Shillabeer Rd

8283 6600

60 60

24-28 Wayford St

8259 9888

62 62

1 Warooka Dr

8254 4700

D TF D TF

Elizabeth Park 5113 Elizabeth Vale 5112 Little Para Aged Care

Smithfield 5114 Smithfield Aged Care

Note: 1. German, Greek, Indian, Italian, Polish, Russian * (SA, NT & VIC)

62 15227

T bg TF

Elizabeth East 5112

Clayton Church Homes Park Village

OBC 14909

s C

ATSI

14985 58 15287

16, 44 15142 16, 44 15290

D TF

55 15097

IFC-1 15247

IFC-1 18519

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

PORT ADELAIDE ENFIELD to PROSPECT PHONE (08)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

119

1st time user? See page 111

DPS Advertisement Web Page Reference ID

PORT ADELAIDE ENFIELD Council Angle Park 5010 Linsell Lodge Aged Care Centre

2-16 Cardigan St

8300 1700

RSL Care SA Morlancourt

18 Trafford St

8268 7277

95 95 61 61

83-93 Regency Rd

7424 0998

83 79

D TF

1800 718 348

D TF TF

50, 65 17907

Croydon Park 5008 St Basil's Croydon Park

s s

C D TF D TF

Enfield 5085

15084 15054

CALD, Greek

49 15028

Bupa Enfield

5 Bradford Ct

Oakwood Aged Care

6 Ellis St

8260 6888

68 78 32

3 Grant Ave

8367 8866

52 18

46 14939

470 Churchill Rd

8349 6898

C D TF

46 15151

Leighton Ave

8266 2233

C D TF F

46 15163

1800 852 772

87 40 40

1800 852 772

170 168

Gilles Plains 5086 Rose Court Residential Care Service

Kilburn 5084 Churchill Retreat

Klemzig 5087 Klemzig Residential Care Service

Southern Cross Care* John Paul II Vlg RC 6A Dianne St

Largs Bay 5016 Southern Cross Care* The Philip Kennedy Ctr 477 Military Rd

Largs North 5016 Marten Aged Care

11 14907

TF b

IFC-1 14997

118

1 East Parkway

8214 3000

110 110 s

75-79 Hilltop Dr

8261 3688

40 40

181-193 Days Rd

8200 9207

80 12

67 15249

83 83 P 26

D TF

11 14910

D TF

WC D TF

Regency Park 5010 UnitingSA Regency Green Aged Care

D TF b

8248 9555

Oakden 5086 Oakden Green Aged Care

11 15271

110 Strathfield Tce

Lightsview 5085 Helping Hand Lightsview

64 15145

Rosewater 5013 Southern Cross Care* Mt Carmel RC

740 Torrens Rd

1800 852 772

The Oaks at Rosewater

7 Lincoln St

8341 0828

Semaphore Residential Care Centre

122 Esplanade

8346 6519

Semaphore Supportive Care

160-164 Military Rd

8449 4957

46 18 P 33

66 Nelson Rd

8265 2755

112 34

13 Fitzroy Tce

8344 2709

41 20419

Hungarian, Serbian

SRF

15094

15371

Semaphore 5019 61 15011 SRF

14904

Valley View 5093 The Claridge Residential Care

PROSPECT Council

D TF

48 14971

15165

55 15049

Fitzroy 5082 St George's Park Nursing Home

Prospect 5082 Clayton Church Homes Prospect

156 Main North Rd

Prospect Residential Care Service

6 Dean St

Southern Cross Care* Labrina Village RC 63-71 Labrina Ave

60 42 8269 4114 P 38 1800 852 772 41 41 8404 8100

Note: 1. SRF; Services for residents with mental illnesses and/or acquired brain injuries * (SA, NT & VIC)

Note 1

14925 11 14911

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SALISBURY to TEA TREE GULLY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

120

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

SALISBURY Council Burton 5110 367-379 Waterloo Corner Rd 8280 2800

80 80

24-28 Wayford St

8259 9888

62 62

IFC-1 15247

Gloucester Residential Care

25 Roopena Street

8396 5999

7-31 Shackleton Ave

8397 8200

C D TF C D TF

15007

Helping Hand Ingle Farm

140 64 98 58

41 15071

2 The Strand

8360 2500

98 98

C D TF

41 15392

50 Kesters Rd

8282 5400

60 25

Edenfield Family Care Parafield Gardens 20-36 Gardenia Dr

8281 6966

Helping Hand Parafield Gardens

437 Salisbury Hwy

7285 3800

50 50 93 77

s s

C D TF C D TF

Dunbar Homes

11 Mawson Rd

8282 3444

Estia Health Salisbury

7 Salisbury Hwy

8182 6477

Olive Grove Aged Care

67 Porter St

8258 2008

Estia Health Burton

Elizabeth Vale 5112 Little Para Aged Care

Ingle Farm 5098

Mawson Lakes 5095 Helping Hand Mawson Lakes

Para Hills West 5096 Para Hills Residential Care

Parafield Gardens 5107

Salisbury 5108

57 57 75 65 70 26

D TF C D TF C TF

80 80 1800 356 818 P 57

D TF

8200 9207

89 89

D TF

147 Frost Rd

8250 0900

76 2

29 Homestead Ave

8222 1222

63 63

3 Grant Ave

8367 8866

52 18

102 100 110 110 s

Salisbury East 5109 Estia Health Salisbury East

8 Oakmont Ct

Eureka Care Communities Salisbury

22-24 Hazel Rd

8285 4600

OBC 15223

CALD

52 15096 15117 41 15069 15115 OBC 17816 50, 65 15086 OBC 18478

Note 1

22328

Salisbury North 5108 UnitingSA Hawksbury Gardens Aged Care 8 Elmgrove Rd

Salisbury South 5106 Salisbury Private Nursing Home

67 15296

C D TF

15105

60 15325

46 14939

C D TF C D TF

OBC 15152

116 101 W C T F b g Dutch 137 TF 101 77 C D TF 104 104 s D F H

57, 90 18817

Walkley Heights 5098 Japara The Homestead

TEA TREE GULLY Council

Gilles Plains 5086 Rose Court Residential Care Service

Golden Grove 5125 Estia Health Golden Grove

27-31 Captain Robertson Ave 8251 9600

Helping Hand Golden Grove

209 The Golden Way

8288 6333

Hope Valley 5090 ACH Group Residential Care Highercombe 5-11 Sirius Ave

1300 224 477

Ananda Aged Care Hope Valley

95-97 Awoonga Rd

8397 7500

Estia Health Hope Valley

1099 Grand Junction Rd

8396 3167

LHI Retirement Services Hope Valley

1215-1217 Grand Junction Rd 8265 8000

Modbury 5092 Bupa Modbury

84 Reservoir Rd

1800 718 348

Note: 1. SRF; Services for aged clients with disabilities & challenging behaviours

41 21936

63 15229 OBC 15109 14961 64 15147

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au P

TEA TREE GULLY continued to WALKERVILLE PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

121

1st time user? See page 111

DPS Advertisement Web Page Reference ID

TEA TREE GULLY Council continued Ridgehaven 5097 Ridgehaven Aged Care

Gate 3, Hazel Gr

8397 0100

130 130

6 Mumford Ave

8397 0200

163 163

D TF

66 Nelson Rd

8265 2755

112 34

34 Norman Tce

1800 555 990

69 69

St Agnes 5097 Bene Italian Village

Valley View 5093 The Claridge Residential Care

UNLEY Council

IFC-1 14994 CALD

D TF

54 15064 48 14971

Everard Park 5035 Life Care Parkrose Village

TF b

Fullarton 5063 Fullarton Lutheran Homes

14 Frew St

Southern Cross Care* Fullarton Res Care 345 Fullarton Rd

8372 3555 1800 852 772

195 144 s 60 60

D TF b TF D TF

Malvern 5061 43 Marlborough St

8373 9113

75 75

Carinya Aged Care

39 Fisher St

8130 6444

RSL Care SA War Veterans' Home

55 Ferguson Ave

8379 2600 1800 852 772

61 95 92 70 70

1800 852 772

58 58

8115 5400

88 88

Aldridge Court Supported Residential Fac 109-111 Young St

8373 4401

Estia Health Parkside

17 Robsart St

8271 5679

St Louis Nursing Home - Parkside

21 Foster St

8272 3344

P 11 40 20 45 45

Resthaven Malvern

Myrtle Bank 5064

Southern Cross Care* Carmelite Res Care 7 Spence Ave Southern Cross Care* The Lodge 18 Cross Rd Lourdes Valley Residential Care The Carlyle on Cross 32 Cross Rd

TF D TF TF TF b TF

Parkside 5063

Wayville 5034

43 15191

15332 11 15272 62 15156

IFC-1 15000 15167

H H H

11 18917 11 15276 48 38360 SRF

TF TF

19170 OBC 15063 21 15175

Eldercare The Lodge

14-24 King William Rd

8357 3833

Rose Terrace Lodge

102 Rose Tce

8272 1182

127 127 P 21

150 Bay Rd

8552 5100

123 121

C D TF

OBC 15134

1800 852 772

60 60

C D TF

11 15285

D TF

15075 SRF

14927

VICTOR HARBOR Council Encounter Bay 5211 Estia Health Encounter Bay

McCracken 5211 Southern Cross Care* McCracken Views RC 31 Adelaide Rd

Victor Harbor 5211 Calvary Victoria Street Supported Res Fac 55 Victoria St

8552 8103

Ross Robertson Aged Care

19 Cornhill Rd

8551 0600

P 14 91

160 Walkerville Tce

8342 8300

153

WALKERVILLE Council

Note 1

80 17826

IFC-1 15001

TF b

IFC-1 14998

Walkerville 5081 Walkerville Aged Care

Note: 1. SRF; Support services for adults with a mental health illness * (SA, NT & VIC)

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WEST TORRENS to YANKALILLA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

122

1st time user? See page 111

DPS Advertisement Web Page Reference ID

Notes

WEST TORRENS Council Cowandilla 5033 Calvary Flora McDonald Retire Com'ty

206 Sir Donald Bradman Dr

8159 7000

153 153

21 Farncomb Rd

8235 9055

54 54

C D TF TF b C TF b

OBC 20418

CDT

Fulham 5024 Villa St Hilarion Fulham

Lockleys 5032

Vietnamese

Italian

80 15121 15184

Estia Health Lockleys

8 Mellor Ave

8128 8888

Serene Residential Care Services

1 Myzantha St

8443 7733

St Raphael's Home for the Aged

2 Franciscan Ave

8353 6022

90 86 43 7 33 33

18 Cudmore Tce

1300 998 100

115 107

D TF

58 14906

333 Marion Rd

1800 852 772 1800 852 772

D TF D TF

11 14893

Southern Cross Care* The Pines Lodge RC 342 Marion Rd

147 147 144 144

655 Burbridge Rd

1800 852 772

80 80

175 Main South Rd

1300 224 477

78 58

Marleston 5033 Regis Marleston

North Plympton 5037 Southern Cross Care* Bucklands RC

West Beach 5024 Southern Cross Care* West Beach RC

YANKALILLA Council

15107 15176

11 15253

D TF

11 15268

Yankalilla 5203

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57, 90 15312

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ACH Group Resi Care Yankalilla Centre

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HOME CARE A

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PUBLICATION

Australia

Helping you stay in your own home and community longer

AgedCareGuide.com.au | TalkingAgedCare.com.au @TalkingAgedCare / TalkingAgedCare |

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Lifest es |

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AL S QU ITY Est. 1999

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

APY LANDS to ELLISTON PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

123

1st time user? See page 111

DPS Advertisement Web Page Reference ID

APY LANDS Council Pukatja 0872 Tjilpiku Pampaku Ngura AC Service

Pukatja Com'ty, Tjilpi Pampa St 8956 7033

BARUNGA WEST Council

ATSI

19671

Port Broughton 5522 Barunga Homes

11 Edmund St

8635 0500

75 75

C D TF

Barmera Health Service, 24 Hawdon St

8588 0400

81 65

C D TF b

6-12 Coneybeer St

8582 1444

50 28

8626 2110

39 37

8626 2591

25 50 50

BERRI BARMERA Council

14941

Barmera 5345 Country Health Connect Hawdon House & Bonney Lodge

Berri 5343 Calvary St Catherine's Retire Com'ty

15014

CDT

CEDUNA Council

80 15171

Ceduna 5690 Country Health Connect Ceduna Dist HS 3 Eyre Hwy

Thevenard 5690 Seaview Village

103 Seaview Tce

CLARE & GILBERT VALLEYS Council

C TF C D TF

14938

ATSI

15359

Clare 5453 Country Health Connect Kara House

Webb St

8842 6565

Helping Hand Carinya

17-19A Victoria Rd

8841 3222

Country Health Connect Wakefield ACS 23 Moorhouse Tce

8847 2300

Gilbert Valley Senior Citizens Homes

20 Masters St

North Tce

Riverton 5412

15132 41 15045

8847 2307

20 3 27 27

D TF C TF

8628 2399

35 20

Country Health Connect Coober Pedy Hosp Lot 89 Hospital Rd

8672 5009

Umoona Aged Care (Tjilpi Tjuta Kanyini) Lot 89 Hospital Rd

8672 5605

4 2 15 1

8 Mine St

8821 2233

71 49

C D TF

OBC 15166

7-12 Majors Rd

8825 0000

77 60

D TF

15090

Star of the Sea Res & Respite Care Facility 15 Elizabeth St

8823 0000

70 70

8687 9001

15 6

D TF

CLEVE Council

15273 15123

Cleve 5640 Country Health Connect Eastern Eyre Health & Aged Care Cleve

COOBER PEDY Council

ATSI

15369

Coober Pedy 5723

COPPER COAST Council

18113

ATSI

15222

Kadina 5554 Estia Health Kadina

Moonta 5558 Moonta Health & Aged Care Service

Wallaroo 5556

ELLISTON Council

Dementia services available

15178

Elliston 5670 Country Health Connect Mid West Health Elliston

Memorial Dr

15089

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs FLINDERS RANGES to LOXTON WAIKERIE PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

124

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

FLINDERS RANGES Council Hawker 5434 Country Health Connect Hawker Memorial Hospital

9 Druid Range Drive

8648 4007

18115

8648 7888

30 26

18111

8629 3000

20 6

15112

8892 2300

15 6

15221

40 Ward St

8581 1404

12 6

TF b

15020

40 Ward St

8581 1174

19 19

15029

209 Ruwoldt Rd

8725 6111

42 22

15181

8579 1111

25 12

15313

8627 2400

22 16

D TF

15135

Kingston Memorial Hospital, 8767 0222 33 Young St

32 19

15095

Quorn 5433 Country Health Connect Quorn Hospital Hospital Rd

FRANKLIN HARBOUR Council Cowell 5602 Country Health Connect Eastern Eyre Health & Aged Care Cowell 17 South Tce

GOYDER Council Burra 5417 Country Health Connect Burra Hospital 46 Commercial St

Eudunda 5374 Country Health Connect Eudunda Hospital & Aged Care Service Country Health Connect Eudunda Senior Citizens Hostel

GRANT Council Yahl 5291 The Oaks Aged Care Facility

KAROONDA EAST MURRAY Council Karoonda 5307 Country Health Connect Karoonda District & Soldiers Memorial Hospital

13 Stokes Rd

KIMBA Council Kimba 5641 Country Health Connect Eastern Eyre Health & Aged Care Kimba 13-15 Martin Tce

KINGSTON Council Kingston SE 5275 Country Health Connect Lighthouse Lodge

LOWER EYRE PENINSULA Council Cummins 5631 Country Health Connect Miroma Place

19-21 Tumby Bay Rd

8676 2163

22 20

15360

Cnr Drabsch & McIntosh Sts

8584 8555

58 25

15019

5 Luther Rd

8584 7370

60 60

DT D TF

Waikerie Health Service, 1 Lawrie Tce

8541 0522

42 18

LOXTON WAIKERIE Council Loxton 5333 Country Health Connect Loxton Hospital Complex Riverview Lutheran Rest Home

Waikerie 5330 Country Health Connect Pioneer Lodge & Haven

TF b

15104 15101

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

MID MURRAY to PORT AUGUSTA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

125

1st time user? See page 111

DPS Advertisement Web Page Reference ID

MID MURRAY Council Mannum 5238 14 Adelaide Rd

8569 1749

60 60

Parker St

8569 0200

Boandik Crouch Street

26 Crouch St South

8725 4911

Boandik Lake Terrace

101 Lake Tce East

8725 7377

Boandik St Marys

71 Boandik Tce

8724 1200

Resthaven Mount Gambier

24 Elizabeth St

8373 9113

73 88 68 96

31 Arthur St

8667 2207

30 30

Lerwin Nursing Home

59-67 Joyce St

8539 1185

Resthaven Murray Bridge

53 Swanport Rd

8373 9113

75 46 96 92

Aminya Country Health Connect Mannum District Hospital

MOUNT GAMBIER Council

TF TF

14945 15300

Mount Gambier 5290 73 72 68 92

MOUNT REMARKABLE Council

s s s

15113

C F C D TF b C D TF D TF

15124

18119 62 19749

Booleroo Centre 5482 Mt View Homes

D TF

MURRAY BRIDGE Council

15042

Murray Bridge 5253

NARACOORTE LUCINDALE Council

s s

TF D TF

15108

TF TF

20417

C TF C D TF

15024 62 15160

Naracoorte 5271 Country Health Connect Moreton Bay House Longridge Aged Care

Naracoorte Health Service, 101 Jenkins Tce 900 Attiwill St

8762 8111

30 10

8762 1340

50 50

South Tce

8664 1406

13 7

1-7 Cumnock St

8664 2200

41 41

Mill St

8663 3100

12 10

18112

32 Fifth St

8658 1094

16 16

15081

68 Price Maurice Rd

8658 1200

20425

88 Hill St West

8651 0400

11 11

15091

Edenfield Family Care Nerrilda

71 Stokes Tce

8641 0043

Edenfield Family Care Ramsay

77 Seaview Rd Davenport Community, Bartlett Pde

8642 6742

46 62 62

8641 1233

NORTHERN AREA Council

15230

Jamestown 5491 Country Health Connect Jamestown Nursing Home Helping Hand Belalie Lodge

Laura 5480 Country Health Connect Southern Flinders Health Laura

ORROROO CARRIETON Council

41 15043

Orroroo 5431 Country Health Connect Orroroo Community Home Country Health Connect Orroroo District Hospital

PETERBOROUGH Council Peterborough 5422 Country Health Connect Nalya Lodge

PORT AUGUSTA Council Port Augusta 5700

Wami Kata Old Folks Home

s s

TF D TF C TF

ATSI; Dementia care available 15006

ATSI

14974 15058

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs PORT LINCOLN to TUMBY BAY PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

126

Notes

1st time user? See page 111

DPS Advertisement Web Page Reference ID

PORT LINCOLN Council Port Lincoln 5606 Eyre Peninsula Old Folks Home

26 Flinders Hwy

8682 1868

Matthew Flinders Home

61-65 Oxford Tce

8682 4122

74 74 69 19

8636 1100

12 8

8636 2320

34 34

Country Health Connect Hammill House 151 The Terrace

8638 4969

Helping Hand Lealholme

15 Halliday St

8638 3555

St Joseph's House Res Care Facility

22 Norman St

8632 1450

30 16 104 74 67 63

Ral Ral Ave

8580 4100

89 59

1A Vardon Tce

8576 4600

17 9

TF b

15329

Bundey Tce

8577 9222

23 5

D TF b

15100

3 Flinders Dr

8626 1009

15 15

23 South Tce

8752 9000

62 12

8755 1555

2 South Tce

D TF D TF b

PORT PIRIE Council

15119

15088

Crystal Brook 5523 Country Health Connect Southern Flinders Health Crystal Brook Edmund Tce The Willochra Home Allan St

Port Pirie 5540

TF C D TF b

15030

18811

D TF C D TF TF

D TF

RENMARK PARINGA Council

14967

41 20442

Note 1

15009

Renmark 5341 Country Health Connect Renmark Paringa District Hospital

SOUTHERN MALLEE Council

14975

Lameroo 5302 Country Health Connect Mallee Health Service Lameroo

Pinnaroo 5304 Country Health Connect Mallee Health Service Pinnaroo

STREAKY BAY Council Streaky Bay 5680 Country Health Connect Mid West Health Elmhaven

14977

15047

18 15

15133

8575 2777

15298

10 South Tce

8575 1317

30 30

TF TF

74 Princes Hwy

8572 5800

19 1

15127

8 Esplanade

8688 2007

22 22

15361

TATIARA Council Bordertown 5268 Country Health Connect Charla Lodge

Keith 5267 Keith & District Hospital Stirling Lodge 35-37 Hill Ave

THE COORONG Council Meningie 5264 Country Health Connect Coorong Health Service Meningie Jallarah Homes

Tailem Bend 5260 Country Health Connect Coorong HS Tailem Bend

TUMBY BAY Council

15130

Tumby Bay 5605 Country Health Connect Coorong Health Service Tailem Bend Note: 1. Italian; Dementia services available

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

WAKEFIELD to YORKE PENINSULA PHONE (08)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

127

1st time user? See page 111

DPS Advertisement Web Page Reference ID

WAKEFIELD Council Balaklava 5461 8862 1576

40 38

8862 1400

14988

22 2

TF D TF

8528 2276

48 35

D TF

15126

8865 0100

27 27

15220

8733 4331

90 90 60 40

D TF D TF

15046

8733 0150

Penola War Memorial Hospital, 18 Church St

8737 2311

36 26

15099

Annie Lockwood Court Hostel

7 Newton St

8644 9894

25 Newton St

8644 9898

D TF D TF

14943

Yeltana Nursing Home

51 51 58 22

43A Flinders Ave

8644 9999

56 56

15111

16-24 Richards Ave

8680 2101

10 10

37 Fifth St

8837 3021

26 26

Centenary Ave

8832 2293

60 60

D TF

44 First St

8853 2480

35 4

1 South Tce

8853 2323

18 18

TF T

Balaklava Mill Court Homes Country Health Connect Ira Parker NH

Hamley Bridge 5401 Hamley Bridge Rest Home

7 Railway Tce Balaklava Hospital Grounds, 16 War Memorial Dr 19 Albert St

Snowtown 5520 Country Health Connect Snowtown Hospital 1 South Tce

WATTLE RANGE Council

15129

Millicent 5280 Boneham Aged Care Services

82 Williams Rd Millicent Health Service, Country Health Connect Sheoak Lodge Towers Rd

Penola 5277

Country Health Connect Pinchunga Hostel

WHYALLA Council

15139

Whyalla 5600

Whyalla Stuart 5608 Copperhouse Court Hostel

WUDINNA Council

15185

Wudinna 5652 Country Health Connect Mid West Health Wudinna

YORKE PENINSULA Council

15362

14942

Ardrossan 5571 Ardrossan Community Hospital

Maitland 5573 Eldercare The Village

Minlaton 5575 Country Health Connect Melaleuca Court Nursing Home Eldercare South Park

15074 15032 15136

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

see page 111 a for definitions

Aged Care Homes with Extra Services

Hope Valley 5090 1300 224 477 116 101

ACH Group Residential Care Highercombe

5-11 Sirius Ave

ACH Group Residential Care Kapara

80 Moseley St

ACH Group Residential Care ViTA

17 Rockville Ave

Helping Hand Lightsview

1 East Parkway

Helping Hand North Adelaide

49 Buxton St

North Adelaide 5006 8224 7777

Japara Brighton

580 Brighton Rd

South Brighton 5048 8296 8950

Japara Mitcham

22 Harrow Tce

Japara Oaklands

2 Jean St

Japara The Homestead Southern Cross Care* The Lodge Lourdes Valley Residential Care Southern Cross Care* West Beach RC

29 Homestead Ave

St Louis Nursing Home - Parkside

21 Foster St

Glenelg South 5045 1300 224 477 Daw Park 5041 1300 224 477 Lightsview 5085 8214 3000

Kingswood 5062 8272 1882 Oaklands Park 5046 8296 7284 Walkley Heights 5098 8222 1222

18 Cross Rd

Myrtle Bank 5064 1800 852 772

655 Burbridge Rd

West Beach 5024 1800 852 772 Parkside 5063 8272 3344

* (SA, NT & VIC)

DPS

Advert Web Page ID 57, 90 18817

W C TF b 137 80 W C DTF 60 30 W TF b 110 110 s W C DTF 155 151 W C DTF H 76 50 W F 38 10 W TF 88 82 W TF 63 63 W TF 58 58 W TF b H 80 80 W DTF 45 45 W C TF H

Aged Care Guide

57, 90 14954 57, 90 20451 41 20419 41 15070 60 15170 60 15067 60 15194 60 15325 11 15276 11 15268 21 15175

SOUTH AUSTRALIA & NT 2021

Type

Features

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

DPS Web Notes Advert Page ID

ACH GROUP ORGANISATION ACH Group

Size

Advertisers only listed below. All extra service providers are also listed in the directory on pages 113-127 PHONE (08)

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

128

VILLAGE

AREA

Angove Park Drive

PHONE (08)

Tea Tree Gully 8159 3418

Bridge Street

Salisbury 8159 3418

Brighton Parade

Blackwood 8159 3480

Broad Street

Marden 8159 3418

Cator Street

Glenside 8159 3418

Cornish Street

Stepney 8159 3418

East Terrace

Kensington Gardens 8159 3418

Elkanah Village

Morphett Vale 8159 3480

Elliot Court

Campbelltown 8159 3418

First Avenue Fred McCallum Court

Joslin 8159 3418 Glynde 8159 3418

Genders Court

Campbelltown 8159 3418

Hamlyn Court

Walkerville 8159 3418

Hampden Street High Street Hub Drive Ian Wilson Court James Evans Court

Firle 8159 3418 Willunga 8159 3480 Aberfoyle Park 8159 3480 Walkerville 8159 3480 Magill 8159 3418

Kapara Mews

Glenelg South 8159 3480

Knighton Road

Elizabeth North 8159 3480

Loveday Street

Goolwa 8159 3480

* This section only includes organisations who have chosen to advertise

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

Definitions see pages 108

9 9 9 9

9 9

9 9 9 9 9 9 9 99

999 9 9 999 999 999 9 9 9 9 9 9 999 99 9 9 9 9 9 9 9

57, 90 38221 57, 90 38226 57, 90 38208 57, 90 38207 57, 90 38218 57, 90 38203 57, 90 38219 57, 90 14934 57, 90 38220 57, 90 38222 57, 90 38224 57, 90 38223 57, 90 38229 57, 90 38227 57, 90 38204 57, 90 38205 57, 90 38206 57, 90 21010 57, 90 38209 57, 90 38210 57, 90 38211

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au Type

VILLAGE

AREA

Mackie Court

Blackwood

Manson Court

Rostrevor

McKay Avenue

Christies Beach

Menzies Marden

Marden

Millikan Grove

Marden

Moir Court

Magill

Penzance Street

Glenelg

Perry Park Village

Port Noarlunga

Pickering Court

Felixstow

Princes Road

Kingswood

Pullin Court

Rostrevor

Riverview Drive

Port Noarlunga

Sir Keith Wilson Court

Magill

St George's Court

Magill

Spence on Light - Retirement Living

Adelaide

Strathmore Terrace

Brighton

Sturdee Street

Linden Park

Sydney Street

Glenunga

Taeuber Court

Wynn Vale

Third Street

Magill

Waite Street

Blackwood

Yankalilla Mews

Yankalilla

Allity

Hillside Gardens Retirement Living

Heathfield

Anglicare SA

All Hallows Mews

Westbourne Park

Dutton Mews Auscare Retirement

Elizabeth East

Grandview Heights

Trott Park

Ashley Court Retirement Community

Warradale

at Unley

Kings Park

Copper Coast Lifestyle Village

Moonta

Moana Mews Over 55's

Seaford Rise

Stuart Grove Retirement Community

Camden Park

Sturt Palms

Brighton

Vailima Gardens Retirement Community

Hackney

Barossa Village

Barossa Village Retirement Living

Calvary Community Care

Calvary Ain Karim Community

Clayton Church Homes

Clayton Church Homes Beulah Terraces

Nuriootpa Enfield Balhannah Norwood

Crafers

Gumeracha

Lobethal Note: 1. SL also available onsite; Respite care available 2. SL; respite & transition care available

PHONE (08)

9 999 8159 3480 9 9 9 8159 3480 99 9 9 8159 3480 99 9 9 8159 3418 9 9 9 8159 3418 9 999 8159 3418 9 9 9 8159 3480 9 9 9 8159 3480 9 999 9 9 8159 3418 9 999 8159 3480 9 9 9 8159 3418 9 9 9 8159 3480 9 9 9 9 8159 3418 9 99 9 9 8159 3418 9 99 9 9 1300 224 477 9 99 9 8159 3480 9 9 9 8159 3480 9 9 9 8159 3418 9 9 9 8159 3418 9 9 9 8159 3418 9 9 9 8159 3480 9 9 9 8159 3480 9 9 9 9 8339 4815 9 99 99 1800 317 009 9 999 9 9 1800 317 009 9 999 9 9 1800 317 009 9 999 9 9 Note 1 8132 0232 9999 99 99 8132 0232 9 99 9 Note 2 8132 0232 9 9 99 8132 0232 9 99 99 8132 0232 9 9 99 99 8132 0232 9 99 9 Note 3 Note 4 8132 0232 9999999 99 8562 0300 99 99 9 9 Note 5 8262 9218 9 9 9 9 8404 8200 9 9 9 9 8404 8200 9 9 9 9 8404 8200 9 9 9 9 8404 8200 9 9 9 9 8404 8200 9 9 9 9

Lower Mitcham 8159 3480

Main Road

Lobethal 3. SL; Respite care available 4. SL also available onsite

* This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

ACH GROUP continued to CLAYTON CHURCH HOMES ORGANISATION ACH Group continued

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

129

57, 90 38225 57, 90 38212 57, 90 38213 57, 90 38214 57, 90 38215 57, 90 38216 57, 90 38228 57, 90 38217 57, 90 20683 57, 90 38230 57, 90 38231 57, 90 38232 57, 90 38233 57, 90 20682 57, 90 20681 57, 90 61883 57, 90 38234 57, 90 38236 57, 90 38235 57, 90 38237 57, 90 38238 57, 90 38239 57, 90 22385 IFC-1 18504 16, 44 21011 16, 44 15252 16, 44 19682 81 14898 81 14916 81 22010 81 21538 81 21502 81 14932 81 19824 82 18523 80 20434 55 38900 55 19768 55 38901 55 38902 55 38903

5. SL; Services for residents with an intellectually disability; must be referred through Disability SA Definitions see pages 108

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

130

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Type

ORGANISATION Clayton Church Homes continued

VILLAGE

Norwood

Pinoak Tiers (Stirling)

Stirling

Queen Street

Norwood

Uraidla Village

Uraidla

Woodside Greenfields Living

Woodside

Durack Gardens Retirement Village

Durack

Tiwi Gardens Retirement Village Helping Hand Aged Care

Tiwi

Barryne Village

Belair

Belalie Crescent

Jamestown

Essington Mews

Clare

Ngadjuri Lodge

Clare

North Adelaide Retirement Living Units

North Adelaide

Port Pirie Retirement Living Units

Port Pirie

St John's Close

Prospect

Japara

The Homestead Serviced Apartments

Kalyra

Aldersey Grove Estate

McLaren Vale Belair Bellevue Heights

McLaren Vale Village

McLaren Vale

Vineyard Village

McLaren Vale

Woodside Village Life Care

Woodside

Aldinga Beach Court ILUs

Aldinga Beach

Glenrose Court ILUs

Glen Osmond

Hayfield Plains ILUs

Balaklava

Marion Rose ILUs

Mitchell Park

Murlali Village ILUs

Christie Downs

Parkrose Village ILUs

Everard Park

Reynella Village ILUs

Old Reynella

Rosehaven ILUs

Modbury

Roselin Court ILUs Murray Mallee Aged Care Group Warner Close Retirement Living Resthaven

Southern Cross Care (SA, NT & VIC)

Bellevue Heights Independent RLUs

Joslin Murray Bridge Bellevue Heights

Leabrook Apartments

Leabrook

Malvern Independent Retirement Living Units

Malvern

Marion Independent Retirement Living Units

Marion

Paradise Independent Retirement Living Units

Paradise

Port Elliot Independent Retirement Living Units

Port Elliot

Carmelite Retirement Living Clarence Park Retirement Living

9 8404 8200 9 8404 8200 9 8404 8200 9 8404 8200 9 8404 8200 9 1300 669 755 99 1300 669 755 99 8224 7785 99 8224 7785 9 8224 7785 9 8224 7785 99 8224 7785 9 8224 7785 99 8224 7785 9

Myrtle Bank Clarence Park

9 9 99 9 9 99 9 9 99

99 8278 5444 9 9 8278 5444 9 999 8370 0520 9 99 8408 4752 9 999 8278 5444 9 99 8408 4751 9 99 1800 555 990 9 999 1800 555 990 99 999 1800 555 990 9 99 1800 555 990 9 9 99 1800 555 990 9 9 1800 555 990 99 999 1800 555 990 999 999 1800 555 990 9 99 1800 555 990 99 999 8532 2255 99 99 8370 3756 9 99 8370 3756 9 99 8370 3756 9 99 8370 3756 99 99 8370 3756 9 99 8370 3756 9 99 1800 852 772 9 999 1800 852 772 9

Walkley Heights 8222 1222

Belair Village Bellevue Heights Village

PHONE (08)

Magill 8404 8200

Percival Street

Fees/Costs

DPS Web Notes Advert Page ID

AREA

Magill

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* CLAYTON CHURCH HOMES continued to SOUTHERN CROSS CARE (SA, NT & VIC)

9 9 99 9 9 9 9 9 9 9 9 99 999 99 99 99 99 99 99 99 99 9 9 9 9 9 9 9 9 9 9 9 9 999 999 999 999 99 999 999 99 99

55 19685

9 9 9 Note 1 9 9 9 999 9 9

62 19450

55 21925 55 20448 55 19173 55 21542 55 38904 79 21976 79 18503 41 15068 41 18145 41 19724 41 20721 41 18143 41 18144 41 15052 60 21159 47 61886 47 14226 47 19780 47 61884 47 61887 47 61885 43 19690 43 19691 43 18166 43 15036 43 15065 43 19692 43 19693 43 15026 43 20479 22 17495 62 21221 62 19451 62 19452 62 19453 62 38861 11 38332 11 15261

Note: 1. Includes 19 rental units through Housing SA - conditions apply for residents; respite available

* This section only includes organisations who have chosen to advertise

Definitions see pages 108

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au Type

Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE (SA, NT & VIC) cont'd to UNITINGSA ORGANISATION Southern Cross Care (SA, NT & VIC) continued

VILLAGE

Coach House Mews Retirement Living Glen Woodley Estate Glenelg North Retirement Living Hawthorn Retirement Living

AREA

Myrtle Bank Hawthorn

Heritage Apartments Retirement Living

Myrtle Bank

Kingswood Retirement Living

Kingswood

Leabrook Retirement Living

Leabrook

Magill Retirement Living

Magill

Marion Retirement Living

Marion

McAuley Mews Retirement Living

Brighton

Mount Gambier Retirement Living

Mount Gambier

Norwood Retirement Living O'Grady Court Retirement Living

Norwood North Plympton

Oakfield Rise Retirement Estate

Mount Barker

Oaklands Park Retirement Living

Oaklands Park

Payneham Retirement Living

Payneham

Pearl Retirement Resort

Fannie Bay

Peninsula Retirement Living Pine Springs Retirement Living Prospect Retirement Living Riverpoint Retirement Estate Riverside at Goolwa Retirement Living

Largs Bay Netley Prospect Noarlunga Downs Goolwa

Semaphore Park Retirement Living

Semaphore Park

Somerton Park Retirement Living

Somerton Park

St Peter's Close Retirement Living The Fairways Retirement Living

Stepney McCracken

The Pines Retirement Living

North Plympton

The Vines Retirement Living

Wynn Vale

The Waterford Retirement Living Warradale Retirement Living Wattle Grove Retirement Living

Myrtle Bank Warradale Wattle Park

St Basil's

St Basil's Aegean Village

St Louis Aged Care

St Louis on Blyth - Parkside

Parkside

Tanunda Lutheran Home

Nuriootpa Retirement Living

Nuriootpa

Tanunda Retirement Living

Tanunda

Uniting Communities

U City Retirement Residences

Adelaide

UnitingSA

Hawksbury Gardens Retirement Living

Salisbury North

McCutcheon Grove Retirement Living

West Lakes Shore

Neighbourhood Group Home

West Lakes Shore

Wesley Court Retirement Living Westminster Village Retirement Living Willason Grove Retirement Living * This section only includes organisations who have chosen to advertise

Christie Downs

Rosewater Grange Semaphore Park

Fees/Costs

DPS Web Notes Advert Page ID

PHONE (08)

9 1800 852 772 9 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 1800 852 772 9 7424 0998 99 8272 3344 9 8563 7777 9 8563 7777 99 1800 247 365 9 8449 7085 9 8449 7085 9 8449 7085 9 8449 7085 99 8449 7085 9 8449 7085 99

Myrtle Bank 1800 852 772 Glenelg North

Features

131

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

SOUTH AUSTRALIA & NT 2021

Definitions see pages 108

999 999 99 999 9 9 9 9 9 9 999 999 9 9 9 9 9 9 9 9 9 9 9 9 9 999 99 999 9 9 9 99 9 9 9 999 999 9 9 9 9 9 999 99 99 999 9 99 9 9 9 99 999 99 999 99 9 9 99 9 9 9 999 999 999 999 99 9 999 999 999 9 9 9 99 999 999 999 999 999 99 999 999 999 9 9 999 99 9 99 9 9 9 99 9 9999 999 9

11 15269 11 15254 11 15259 11 15258 11 15283 11 15257 11 15256 11 15297 11 15299 11 15263 11 15270 11 15308 11 15309 11 38325 11 20139 11 15306 11 20431 11 15164 11 15262 11 15304 11 19794 11 19217 11 15303 11 15302 11 15265 11 18164 11 19702 11 15264 11 19218 11 15301 11 15267 49 14947 21 19074 51 21944 51 21517 15, 83 38941 67 19723 67 18132 67 18137 67 18133 67 19722 67 18134

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

OUTBACK AREAS COMMUNITY OUTBACK AREAS COMMUNITY DEVELOPMENT TRUST DEVELOPMENT TRUST Nepabunna

COOBER PEDY

132

!S O U T H

Aged Care Guide

ROXBY COMMUNITY DOWNS

OUTBACK AREAS DEVELOPMENT TRUST

AUSTRALIA & NT 2021

These maps provide you with a geographical reference to the Council (LGA) areas in South Australia. ROXBY ROXBY DOWNS

COOBER PEDY

CEDUNA

INGA TJARUTJA

YALATA

STREAKY BAY

FLINDERS RANGES

MOUNT REMARKABLE

DOWNS

APY LANDS ROXBY DOWNS

Nepabunna

ORROROO CARRIETON

FLINDERS FLINDERS RANGES RANGES MOUNT MOUNT ORROROO REMARKABLE REMARKABLE PETERBOROUGH CARRIETON

PORT OUTBACK AREAS COMMUNITY CEDUNA CEDUNA AUGUSTA DEVELOPMENT TRUST

WUDINNA

WHYALLA STREAKY BAY STREAKY FLINDERS BAY PORT NORTHERNPORT RANGES KIMBA AUGUSTA AUGUSTA MOUNT PORT AREAS PETERBOROUGH CEDUNA ORROROO Nepabunna REMARKABLE PIRIE FRANKLIN GOYDER CARRIETON HARBOUR WUDINNA BARUNGA WUDINNA WHYALLA WHYALLA ELLISTON CLEVE ROXBY NORTHERN NORTHERN BERRI WESTKIMBA STREAKY BAY KIMBA PORT PORT AREAS PORT AREAS DOWNS BARMERA AUGUSTA CLARE & WAKEFIELD PIRIE FRANKLIN GOYDER PIRIE FRANKLIN GO COPPER PETERBOROUGH GILBERT HARBOUR HARBOUR BARUNGA RENMARK TUMBY COAST ELLISTON ELLISTON BARUNGA VALLEYS WUDINNA WHYALLA CLEVE CLEVE YORKE LOWER EYRE BAY BERRI WEST WEST PARINGA PENINSULA NORTHERN PENINSULA BARMER KIMBA MID WAKEFIELD CLARE & PORT AREASCOPPER CLARE WAKEFIELD GERARDCOPPER MURRAY PIRIE GILBERT GILBER FRANKLIN GOYDER LOXTON TUMBY TUMBY COAST COAST VALLEYS VALLEY HARBOUR ELLISTON YORKE YORKE WAIKERIE LOWER EYRE BARUNGA BAYLOWER EYRE BAY PORT CLEVE BERRI PENINSULA PENINSULA PENINSULA WEST PENINSULA FLINDERS LINCOLN KAROONDA MID BARMERA GERARD RANGES EAST MURRAY CLARE & WAKEFIELD MOUNT MURRAY COPPER CEDUNA LO ORROROO GILBERT REMARKABLE MURRAY RENMARK TUMBY COAST WAI CARRIETON VALLEYS PORT BRIDGE YORKE PORT LOWER EYRE BAY SOUTHERN PARINGA LINCOLN LINCOLN KAROONDA PENINSULA PENINSULA MALLEE STREAKY BAY PORT MID EAST MURRAY GERARD AUGUSTA MURRAY MURRAY MURRAY LOXTON PETERBOROUGH THE COORONG BRIDGE BRIDGE WAIKERIE PORT SOUT WUDINNA WHYALLA LINCOLN MAL KAROONDA NORTHERN KIMBA Regional EAST MURRAY TATIARA PORT AREAS PIRIE FRANKLIN MURRAY GOYDER THE COORONG HARBOUR BRIDGE ELLISTON KINGSTON BARUNGA SOUTHERN CLEVE BERRI WEST MALLEE BARMERATATIAR CLARE & WAKEFIELD COPPER NARACOORTE GILBERT THE COORONG R TUMBY COAST LUCINDALE VALLEYS KINGSTON YORKE LOWER EYRE P BAY ROBE PENINSULA PENINSULA GAWLER GAWLER MID TATIARA WATTLE RANGE GERARD MURRAY NARACO LOXTON LUCIND PLAYFORD WAIKERIE KINGSTON PORT MOUNT ROBE LINCOLN KAROONDA GAMBIER GRANT EAST MURRAY WATTLE R NARACOORTE MURRAY LUCINDALE BRIDGE LIGHT ADELAIDE SOUTHERN ROBE MALLEE PLAINS G SALISBURY WATTLE RANGE

Metropolitan GAWLER

East Mid North North South East West

Eastern Mid Northern Northern Southern Western

Adelaide Detail Inset

PLAYFORD

GAWLER

Adelaide Inset

TEA TREE GULLY

SALISBURY

PORT ADELAIDE CAMPBELLTOWN ENFIELD PROSPECT

TEA TREE GULLY

TEA TREE WALKERVILLE SIDE CAMPBELLTOWN GULLY CHARLES NORWOOD PAYNEHAM ADELAIDE GAWLERADELAIDE PROSPECT STURT ST PETERS

WALKERVILLE HOLDFAST MITCHAM BAY NORWOOD PAYNEHAM ST PETERS SALISBURY MARION MARION TEA TREE GULLY

T DE

MITCHAM

ADELAIDE PLAINS PROSPECT

CAMPBELLTOWN

WEST WEST WALKERVILLE PLAYFORD CAMPBELLTOWN BURNSIDE BURNSIDE TORRENS UNLEY TORRENS UNLEY NORWOOD PAYNEHAM PROSPECT ST PETERS

See Adelaide Detail Inset

WALKERVILLE NORWOOD PAYNEHAM ST PETERS See Adelaide ONKAPARINGA

LIGHT ADELAIDE HILLS

See Adelaide Detail Inset

BAROSSA MOUNT BARKER

ADELAIDE HILLS ALEXANDRINA ONKAPARINGA VICTOR HARBOR ONKAPARINGA YANKALILLA

MITCHAM

KANGAROO ISLAND

NARACOORTE LUCINDALE

ADELAIDE HILLS

ROBE ADELAIDE HILLS WATTLE RANGE

MOUNT BARKER

GRANT

ONKAPARINGA

LIGHT

ADELAIDE MOUNT PLAINS BARKER

ALEXANDRINA VICTOR HARBOR

ALEXANDRINA See Adelaide YANKALILLA

Detail Inset

WALKERVILLE NORWOOD PAYNEHAM ST PETERS

See Adelaide Detail Inset

Detail Inset

PROSPECT

EST KANGAROO ISLAND BURNSIDE RENS UNLEY

KINGSTON BAROSSA

BAROSSA

CAMPBELLTOWN

LAIDE

THE COORONG LIGHT MOUNT GAMBIER GRANT TATIARA

LIGHT ADELAIDE PLAINS

ADELAIDE BAROSSA PLAINS

VICTOR HARBOR

BAROSSA

ALEXANDRINA VICTOR HARBOR

YANKALILLA ADELAIDE HILLS

YANKALILLA

Spa al Systems Team - March 2008 DITRDLG_08_04

KANGAROO ISLAND

MOUNT BARKER ONKAPARINGA

Spa al Syst

KANGAROO ISLAND ALEXANDRINA VICTOR HARBOR

Spa al Systems Team - March 2008 DITRDLG_08_04

AgedCareGuide.com.au

Home Care Packages directory – Approved Providers Home Care Package approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in SA. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. For example Onkaparinga LGA is grouped under Southern. The colour coded maps on the opposite page show you which council districts are grouped together.

Council District

SA Metro

Council District

SA Metro

Council District

SA Metro

Adelaide

Eastern

Holdfast Bay

Western

Port Adelaide Enfield

Mid Northern

Adelaide Hills

Eastern

Kangaroo Island

Southern

Prospect

Mid Northern

Adelaide Plains

Northern

Light

Northern

Salisbury

Northern

Alexandrina

Southern

Marion

Western

Tea Tree Gully

Barossa

Northern

Mitcham

Eastern

Unley

Burnside

Eastern

Mount Barker Norwood Payneham St Peters Onkaparinga

Eastern

Victor Harbor

Campbelltown

Mid Northern

Charles Sturt

Western

Gawler

Northern

Council District APY Lands

SA Regional West

Barunga West

Mid North

Berri Barmera Ceduna Clare & Gilbert Valleys

Playford

Council District Kingston

Mid Northern Southern Northern

SA Regional South East

Walkerville Yankalilla

Southern

Council District Robe Roxby Downs

East

Loxton Waikerie

East

Southern Mallee

West

Mid Murray

East

Streaky Bay

Cleve

West

Mount Remarkable

Coober Pedy

West

Murray Bridge

Copper Coast

Mid North

Naracoorte Lucindale

South East North

Mid Northern Western

West

Mount Gambier

Eastern Southern

West Torrens

Lower Eyre Peninsula

Mid North

Mid Northern

SA Regional South East West South East West

Tatiara

South East

The Coorong

South East

East

Tumby Bay

West

South East

Wakefield

Mid North South East

Elliston

West

Northern Area

North

Wattle Range

Flinders Ranges

North

Orroroo Carrieton

North

Whyalla

North

Franklin Harbour

West

Peterborough

North

Wudinna

West

Goyder

Mid North

Port Augusta

North

Yalata

West

Grant

South East

Yorke Peninsula

Port Lincoln

West

Karoonda East Murray

East

Port Pirie

North

Kimba

West

Renmark Paringa

East

Mid North

133 133

H O M E C A R E

HCPs South Australia

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P A C K A G E S

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Aged Care Guide

SOUTH AUSTRALIA & NT 2021

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

Community Services  Aboriginal Group Home Care Packages  ACHACH Group Home Care Services  Adelaide Quality  Aged Care PlanningCareHomeServicesCare Services  Alwyndor Support at Home  AnglicareSA Home Care Services  At Home Created by Life Care  AusCare Home & Community Care  Australian Home Care Services  Barossa Village Home Care  Barunga Community Care  Note: 1. Arabic, Cambodian, Greek, Italian, Muslim

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1300 224 477 1300 224 477 1800 870 099 0433 897 083 8177 3200 1800 317 009 1300 555 220 1300 455 322 1300 303 770 8562 0300 8635 0526

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

8346 9155

Packages for Veterans

8eYg 8ZRg 8ZR 8 8 8ZeR 8ZetR 8Ze 8Z 8ZeR 8ZetR 8ZetR

ATSI Note 1

Advert Page

DPS Web ID 21730

57, 90 17475 57, 90 38939 38358 89 38920 24 38937 16, 44 21926 43 17506 38987 38940 82 18524 21519

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

SOUTH AUSTRALIA & NT 2021

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135

These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Aged Care - Multicultural Home Care Packages 8131 2000 1234 8ZR 54 17516   Bene Living Home Care Packages 1300 307 344 1234 8ZeYRg Note 1 21846  Better Community Care Adelaide 1300 660 022 1234 8ZeRg ATSI, CALD 80 17856   Calvary Community Care Southern Fleurieu 1300 660 022 1234 8ZeYtR 80 17492   Calvary Care SA/NT 1800 226 342 1234 8ZeYtR 38290  Candice Support Inc 8429 1200 1234 8g CALD, NESB 23 61870  Community Care 1800 266 237 1234 8Ze 38948  Concept Health Connect Barossa Hills Fleurieu Home Care Packages 1800 944 912 1234 8ZetR 17474   Country Health Connect Inner North Home Care Packages 1800 944 912 1234 8ZetR 20390   Country Health Connect Yorke & Northern Home Care Packages 1800 944 912 1234 8ZetRg ATSI 17465  Country Home Serv Yorke Peninsula, Lwr North, Barossa & Gawler 1300 773 202 12 17464 8ZetR  Country Care Australia 8336 8861 1234 8Zg French, Greek, Italian 20274  Direct Services 1300 275 324 1234 8ZeRg NESB 17489  ECHFamilyHomeHomeCareSupport 8336 6637 1234 8Zg CALD 19180   Five Good Friends HomeServices 1300 787 581 1234 8ZetR 22262  genU Home Care PackagesCare Services 1300 558 368 1234 8ZeYR 21456  GOCSA Community Care Services 7088 0500 1234 8ZeYRg Note 2 17500   HCA Home 1300 422 111 1234 8ZetR 38077  Helping Hand Country Community Services 1300 444 663 1234 8ZetRg ATSI, LGBTIQ 41 17490  Helping Hand Metro Community Services 1300 444 663 1234 8ZeRg CALD, LGBTIQ 41 17491  HenderCare 1300 764 433 1234 8ZeR 21862  Home Support Services 1800 854 300 1234 8ZetRg ATSI, CALD 15318  InHome Care SA 7200 5432 1234 8Ze 38393   JCS Home & Community Support 8363 5400 1234 8Z 21728   Kalyra Help at Home 8278 0390 1234 8ZeYtRg LGBTIQ 47 20392  KinCare 1300 110 254 1234 8ZetR 17515  KompleteCare 8265 5696 1234 8 25 20447   Let's Get Care 1300 497 442 1234 8ZeYtR 38286  LHI Retirement Services Glynde 8337 0488 234 14960 8  LHI Retirement Services Hope Valley 8265 8000 234 14961 8  Life Without Barriers Adelaide 1300 883 867 1234 8ZeYR 7 21995  LingCare 8371 0711 1234 8g CALD, Chinese 22031  Meals on Wheels (SA) 1800 854 453 1234 Welfare checks 20104  Note: 1. CALD, Chinese, European, German, Italian 2. European, Greek, Italian, Macedonian, Vietnamese

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Aged Care Guide

SOUTH AUSTRALIA & NT 2021

These icons help you find the packages that are most suitable for you.

Eastern Mid Northern Northern Southern Western

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Adelaide Metropolitan SERVICE PROVIDER

Home Care Services (MHCS)   Minda Mallee Aged Care Group - Home Care Packages  Murray  MyOranaCareAgedSolution Care at Home  Pennwood Home Care   Polish Aged Care Home Care Packages  Programmed Care (Formerly Clinical Care Professionals SA)  Prompt Care Home Care Packages  RDNS SA Home Care Services  Rembrandt Living Home Care  Resthaven Home Care Packages Metropolitan Adelaide  Resthaven Home Care Packages Regional South Australia  Southern Cross Care (SA, NT & VIC) Home Supp Serv South Australia  SSH Connect At Home Services  St Anna's Home Care Packages  St Louis Home Care - Adelaide & Adelaide Hills  St Louis Home Care - Victor Harbor & Fleurieu Peninsula   The CareSide  The House of St Hilarion  UCWB Home Care Packages  Uniting Communities Home Care Packages  UnitingSA Home Care   Yellow Door Care  Your Nursing Agency Home Care Services  Note: 1. CALD, Eastern European, Greek, Hungarian, Serbian 2. Eastern European, European, German, Latvian, Polish, Russian, Slavic, Ukrainian 3. Austrian, Dutch, German, Northern European

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

8532 2255 8331 9922 8375 2000 8341 0401 8232 1464 13 10 95 1800 472 273 1300 364 264 8198 0392 1300 136 633 1300 136 633 1800 852 772 8409 1500 8346 0955 8332 0950 8552 1481 1300 854 080 8409 1500 8245 7196 1800 615 677 8449 7085 8362 3033 7129 5000

234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

8179 5280

Packages for Veterans

8Z 8ZR 8ZeYtR 8 8Zg 8ZeRg 8ZR 8ZetR 8ZeR 8ZeRg 8ZeYtR 8ZeYtR 8ZetRg 8ZetRg 8g 8ZeRg 8ZeRg 8ZetR 8g 8ZeYR 8ZetRg 8ZeRg 8Ze 8

4. Croatian, Polish, Ukrainian 5. Greek, Italian, LGBTIQ, Latvian, Polish

Advert Page

DPS Web ID 17494

22 37706 22185 38346 Note 1

20757

Note 2

71 17823 17825 21436 15317

Note 3

19704 62 17497 62 17499

CALD

11 19703

Italian

38391

Note 4

17485

Note 5

21 17477

Note 5

21 21533 3 38183

Note 6

15174 17503

CALD, LGBTIQ Note 7

15, 83 17472 67 17496 18 38389 21243

6. European, Italian, Vietnamese 7. ATSI, CALD, LGBTIQ, NESB

SOUTH AUSTRALIA & NT 2021

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137

How to read the HCP table

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

PHONE (08)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Community Services 8346 9155 1234 8eYg ATSI  Aboriginal ACH Group Home Care Packages 1300 224 477 1234 8ZRg Note 1  ACH Group Home Care Services 1300 224 477 1234 8ZR  Australian Home Care Services 1300 303 770 1234 8ZeR  Village Home Care 8562 0300 1234 8ZetR  Barossa Community Care 8635 0526 1234 8ZetR  Barunga Living Home Care Packages 1300 307 344 1234 8ZeYRg Note 2  Better Community Care, across Limestone Coast 8724 1251 1234 8ZetR  Boandik Community Care Flinders & Far North 1300 660 022 1234 8ZeYtRg ATSI, CALD   Calvary Community Care Southern Fleurieu 1300 660 022 1234 8ZeYtR   Calvary Care SA/NT 1800 226 342 1234 8ZeYtR  Candice Support Inc 8429 1200 1234 8g CALD, NESB  Community Care 1800 266 237 1234 8Ze  Concept Health Connect Barossa Hills Fleurieu Home Care Packages 1800 944 912 1234 8ZetR  Country Country Health Connect Coober Pedy Home Care Packages 1800 944 912 1234 8ZetR   Note: 1. Arabic, Cambodian, Greek, Italian, Muslim 2. CALD, Chinese, European, German, Italian

Advert Page

DPS Web ID 21730

57, 90 17475 57, 90 38939 38940 82 18524 21519 21846 17509 80 17466 80 17492 38290 23 61870 38948 17474 17484

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These icons help you find the packages that are most suitable for you.

East Mid North North South East West

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional South Australia SERVICE PROVIDER

Health Connect Eyre Home Care Packages   Country Health Connect Inner North Home Care Packages  Country Health Connect Riverland Mallee Coorong HCPs   Country Health Connect South East Home Care Packages  Country Health Connect Yorke & Northern Home Care Packages  Country Home Serv Yorke Peninsula, Lwr North, Barossa & Gawler  Country  HCAHelpingHomeHand Country Community Services   HenderCare  Kalyra Help at Home   KinCare Living (formerly Whyalla Aged Care Home Support Program)  Kindred Get Care  Let's Flinders Home Care Packages  Matthew on Wheels (SA)  Meals Mallee Aged Care Group - Home Care Packages  Murray Aged Care at Home   Orana RDNS SA Home Care Services  Home Care Packages Regional South Aust   Resthaven SSH Connect At Home Services  of the Sea In-Home & Community Care  StarThe CareSide  UCWB Home Care Packages  Umoona Aged Care (Tjilpi Tjuta Kanyini)  Uniting Communities Home Care Packages  Wami Kata Old Folks Home  Note: 1. LGBTIQ; Includes services through Veterans' Home Care

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

1800 944 912 1800 944 912 1800 944 912 1800 944 912 1300 773 202 1300 422 111 1300 444 663 1300 764 433 8278 0390 1300 110 254 8545 3088 1300 497 442 8683 3970 1800 854 453 8532 2255 8375 2000 1300 364 264 1300 136 633 8409 1500 1300 113 008 1300 854 080 8245 7196 8672 5605 1800 615 677 8641 1233

1234 1234 1234 1234 1234 12 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

1800 944 912

Packages for Veterans

Advert Page

8ZetRg ATSI 8ZetR 8ZetRg ATSI 8ZetRg ATSI 8ZetRg ATSI 8ZetR 8ZetR 8ZetRg ATSI, LGBTIQ 8ZeR 8ZeYtRg LGBTIQ 8ZetR CALD, LGBTIQ 8ZeRg 8ZeYtR 8ZetR Welfare checks

8ZR 8 8ZeR 8ZeYtR 8ZetRg 8ZetRg 8ZetR 8ZeYR 8etg 8ZetRg 8etg

DPS Web ID 17512 20390 17469 17520 17465 17464 38077

41 17490 21862 47 20392 17515 17505 38286 19757 20104 23 37706 38346 15317 62 17499

Italian

38391

Note 1

19567 3 38183 17503

ATSI CALD, LGBTIQ ATSI

15222 15, 83 17472 15058

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (08)

139

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care

Northern Territory aged care homes

140

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Central Greater Darwin North Eastern North Western Southern

This map provides you with a geographical reference to the Council (LGA) areas in the Northern Territory.

Northern Territory

NORTHERN TERRITORY Aged Care Homes listed by Councils (LGAs) and then Suburbs ALICE SPRINGS to WEST DALY PHONE (08)

AgedCareGuide.com.au P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

SOUTH AUSTRALIA & NT 2021

Notes

141

1st time user? See page 139

DPS Advertisement Web Page Reference ID

ALICE SPRINGS Council Alice Springs 0870 Hetti Perkins Home for the Aged

9 Percy Ct

8952 5811

Old Timers Village

446 South Stuart Hwy

8952 2844

60 36 108 81

8962 1222

25 7

8948 0442

BARKLY Council

D TF g D TF b g

s s

ATSI

18880

ATSI

18882

Tennant Creek 0860 Pulkapulkka Kari Flexible Aged Care Service 50 Peko Rd

DARWIN Council

ATSI

18883

ATSI

18879

Coconut Grove 0810 Juninga Centre

113 Dick Ward Dr

Fannie Bay 0820 Southern Cross Care* Pearl Supp Care

11 Waratah Cr

1800 852 772

85 85

C D TF

11 Creswell St

1300 998 100

135 100

Tiwi 0810 Regis Tiwi

EAST ARNHEM Council

11 19793

58 18493

Angurugu 0822 Mungkadinamanja Flexible Aged Care Lot 489 Angurugu Community 8987 6598

10 6

ATSI

19633

g F g D TF b g

ATSI

19644

ATSI

18881

ATSI

18884

KATHERINE Council Katherine 0850 Kalano Aged Care Service

8972 3399

18 9 30 30 27

8956 7262

19 19

Kalano Com'ty, 1 Miali Brumby Rd 8971 1999

Katherine Hostel

31 Harrod St

Rocky Ridge ACF/Katherine Com'ty Care 15 Rocky Ridge Road

8972 1407

MACDONNELL Council

s s s

Kaltukatjara 0872 Tjilpi Pampaku Ngura Flexible ACF

Lot 130 Great Central Rd

Mutitjulu 0872 Nganampa Ngura Mutitjulu-nya Flex AC Lot 37 Petermann Rd

8956 2651

P 17

PALMERSTON Council

ATSI

19642

Note 1

19627

Farrar 0830 Terrace Gardens

1 Kettle St

8942 8708

88 56

2087 Robinson Rd

8975 6716

16 5

Kerinauia Hwy

8978 3721

22 22

ROPER GULF Council

C D TF

18885

Borroloola 0854 Malandari Aged Care Centre

ATSI

19663

ATSI

80 19652

ATSI

19662

ATSI

19647

TIWI ISLANDS Council Wurrumiyanga 0822 Calvary Mulakunya Flexible Aged Care

WEST ARNHEM Council

Maningrida 0822 Mala'la Aged Care & Com'ty Services Maningrida Com'ty, 458 Main Rd 8979 5474

WEST DALY Council Wadeye 0822 Thamarrurr Aged Care Service

Perdjert St

Note: 1. ATSI; NATSI Flexible Aged Care funded facility

8978 2490

* (SA, NT & VIC)

142

HCPs Northern Territory

H O M E C A R E P A C K A G E S

Aged Care Guide

SA & NT 2021

Home Care Packages directory – Approved Providers Home Care Package approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list below is a quick reference guide to help you find in which group council districts are listed. For example Alice Springs LGA is grouped under Southern. The colour coded map on page 140 show you which council districts are grouped together.

Council District Alice Springs

NT Southern

Council District

East Arnhem

North Eastern

Tiwi Islands

North Eastern

Barkly

Central

Katherine

North Western

Victoria Daly

North Western

Belyuen

Greater Darwin

Litchfield

Greater Darwin

Wagait

Greater Darwin

West Arnhem

North Eastern

West Daly

North Western

Central Desert

Central

MacDonnell

Southern

Coomalie

Greater Darwin

Palmerston

Greater Darwin

Darwin

Greater Darwin

Roper Gulf

North Eastern

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offerings services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

143

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

   

Packages for people with dementia

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory SERVICE PROVIDER

PHONE (08)

Ali-Curung Aged Care

8964 1580

Alpurrurulam Aged Care



Packages for people who are financially or socially disadvantaged

Home Care Service  Amoonguna Ampilatwatja Aged Care Anglicare NT Community Care East Arnhem

(Utju) Home Care Service  Areyonga Arlparra Aged Care

07 4748 4800 8953 7618 8956 9229 8939 3400 8954 8254 8956 9010

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 234 1234 234 234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 234 234 1234 234 1234 1234 12 1234 1234 1234

Community Care Darwin 8982 5200  ARRCS Home & Community Care 1300 455 322   AusCare Community Care Alice Springs 1300 660 022  Calvary Community Care Darwin 1300 660 022  Calvary Calvary Community Care Tiwi Islands 8978 3721  Candice Care SA/NT 1800 226 342  Central Desert Reg Cncl Aged & Dis Services 8958 9500   East Arnhem Regional Cncl Aged & Dis Services 8986 8986  Elliott Aged Care 8969 2167  Living Services NT 1300 202 003  Enrich (Aputula) Home Care Service 8956 0433  Finke Aged & Disability Service 8987 9221  Galiwinku Aged & Disability Service 8970 3333  Gapuwiyak Glow Nursing Services Alice Springs 8927 2756  Golden Glow Nursing Services Darwin 8927 2756  Golden Glow Nursing Serv Katherine & Pine Creek 8927 2756   Golden Community Care 8979 9478  Gunbalanya Bluff (Ikuntji) Home Care Service 8964 7103  Haasts (Ntaria) Home Care Service 8956 2994  Hermannsburg Support Services (NT) 1800 854 300   Home Home Care Service 8954 9059  Imanpa Northern Territory 1300 782 896    integratedliving Julalikari Council Community Care 8962 2463  Community Care 8979 9478  Kakadu Daguragu Aged Care Service 8977 0130  Kalkarindji Nation Home Care Packages 8985 6811  Larrakia Laynhapuy Homelands Aged Care 8939 1800  Note: 1. ATSI; Servicing Atitjere, Engawala, Lajamanu, Laramba, Nyirripi, Ti Tree, Willowra & Yuelamu communities

Cultural Environment

ATSI 8Zetg 8ZetRg ATSI ATSI 8etg ATSI 8Zetg ATSI 8etg ATSI 8etg 8ZetRg ATSI ATSI 8Zetg 8Z 8ZeYtR 8ZeYtRg NESB ATSI 8Zetg 8ZeYtR Note 1 8tg Note 2 8Ztg 8ZetRg ATSI 8et ATSI 8etg Note 2 8Ztg Note 2 8Ztg 8ZetRg ATSI 8ZetRg ATSI ATSI 8etg ATSI 8eYtg ATSI 8etg ATSI 8etg 8ZetRg ATSI, CALD ATSI 8etg 8ZetR ATSI 8tg ATSI 8eYtg ATSI 8Ztg ATSI 8ZeYg ATSI 8Zetg

Advert Page

DPS Web ID 19654 17279 19634 19653 19666 19641 19646 19626 38987

80 19214 80 19625 80 19652 38290 19656 19939 19630 19215 19772 19782 19783 38369 19204 20785 19659 19637 19669 21927 19773 38340 19631 19667 19645 19676 19670

2. ATSI; Packages for regional clients ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

144

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

These icons help you find the packages that are most suitable for you.

Central Greater Darwin North Eastern North Western Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in the Northern Territory SERVICE PROVIDER

Barriers Alice Springs  LifeLife Without Without Barriers Darwin   Ltyentye Care  Mala'la AgedApurteCareCommunity Services  Marthakal Homelands& Community Health Service  Milingimbi Aged & Disability  Minjilang Community Care Service  Minyerri Aged Care  Mount Liebig Aged Care  Nauiyu Daly River Aged Care Service  Papunya (Warumpi) Home Care Service  Peppimenarti Aged Care Service  Purple House Aged & Disability Care  Ramingining Aged & Disability Service  Regis Home Care Darwin  Rocky Ridge AC Facility & Katherine Com'ty Care  Roper Gulf Regional Cncl Community Services  Southern Cross Care (SA, NT & VIC) Home Support Services Darwin  Tangentyere Aged & Community Services (TACS)  TeamHEALTH  Thamarrurr Aged Care Service  The CareSide  Timber Creek Aged Care Service  Titjikala Home Care Service  Umbakumba Aged & Disability Service  Warruwi Community Care  Yarralin Walangeri Aged Care Service  Yirrkala Aged & Disability Service  Note: 1. ATSI; Packages for regional clients

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

8930 2300 8956 0899 8979 5474 8970 5515 8987 9886 8979 9478 8975 9797 8964 8024 8977 8900 8956 8968 8978 2377 8953 6444 8979 7951 1300 188 740 8972 3399 8972 9047 1800 852 772 8951 4290 8943 9600 8978 2490 1300 854 080 8975 0860 8956 0863 8987 7123 8979 9478 8975 0839 8987 3347

2. ATSI; Services cover indigenous communities across several locations in Roper Gulf area

1234 1234 1234 1234 2 1234 1234 23 123 1234 234 2 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (08)

8955 6400

Packages for Veterans

8t 8Zt 8Ztg 8Ztg 8tg 8Ztg 8eYt 8etg 8Zetg 8Ztg 8etg 8tg 8Zeg 8Zetg 8Zet 8Zetg 8ZetRg 8ZetRg 8ZeYtg 8t 8tg 8ZetR 8Ztg 8etg 8Zetg 8eYtg 8tg 8Zetg

Advert Page

DPS Web ID 20752 21992

ATSI

19639

ATSI

19662

ATSI

19674

ATSI

19208 21998

ATSI

19675

ATSI

19664

ATSI

19651

ATSI

19638

ATSI

19650

ATSI

38176

Note 1

19784 58 18500

ATSI

18884

Note 2

19660

ATSI, CALD

11 21236

Note 3

19620

Note 4

19629

ATSI

19647 3 38183

ATSI

19649

ATSI

19640

Note 1

19785

ATSI

21999

ATSI

19648

Note 1

19786

3. ATSI; Provides services to ATSI clients in Alice Springs & surrounding areas 4. Packages for clients with mental health needs

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

145

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group ATSI

PHONE Aged Care Home DPS Web ID (08) Name Calvary Mulakunya Flexible AC Service Wurrumiyanga 8978 3721 19652

Cultural Group Croatian

Aged Care Home Name UnitingSA Seaton Aged Care

ATSI

Country Hlth Connect Estn Eyre Hlth & AC

ATSI

PHONE (08)

DPS Web ID Seaton 8200 9207 15106

Cleve 8628 2399

15369

Dutch

ACH Group Residential Care Highercombe Hope Valley 1300 224 477 18817

Edenfield Family Care Nerrilda

Port Augusta 8641 0043

15006

Dutch

Rembrandt Court (Residential)

ATSI

Elders Village

Davoren Park 8287 1454

14985

Estn European Pennwood Village

ATSI

Hetti Perkins Home for the Aged

Alice Springs 8952 5811

18880

Estonian

ATSI

Juninga Centre

Coconut Grove 8948 0442

18879

European

Oaklands Park 8198 0300

15102

Pennington 8341 0401

14973

Amber Aged Care

Paradise 8465 5500

15057

Pennwood Village

Pennington 8341 0401

14973

ATSI

Kalano Aged Care Service

Katherine 8971 1999

19644

European

Rembrandt Court (Residential)

ATSI

Katherine Hostel

Katherine 8972 1407

18881

European

The House of St Hilarion

ATSI

Mala'la Aged Care & Community Services Maningrida 8979 5474

19662

German

ATSI

Malandari Aged Care Centre

Borroloola 8975 6716

19663

ATSI

Mungkadinamanja Flexible AC Service

Angurugu 8987 6598

ATSI

Nganampa Ngura Mutitjulu-nya Flex ACS

ATSI

Old Timers Village

Oaklands Park 8198 0300

15102

Seaton 8409 1500

15174

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

Greek

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

19633

Greek

Ridleyton Greek Home for the Aged

Brompton 8340 1155

14969

Mutitjulu 8956 2651

19627

Greek

St Basil's Aegean Village

Christie Downs 7424 0998

14947

Alice Springs 8952 2844

18882

Greek

St Basil's Croydon Park

Croydon Park 7424 0998

15028

ATSI

Pulkapulkka Kari Flexible Aged Care Serv Tennant Creek 8962 1222

18883

Greek

St Basil's St Peters

St Peters 7424 0998

15055

ATSI

Rocky Ridge ACF & Katherine Com'ty Care

Katherine 8972 3399

18884

Hungarian Clayton Church Homes Magill

Magill 8165 6400

18821

ATSI

Seaview Village

Thevenard 8626 2591

15359

Hungarian Oakden Green Aged Care

Oakden 8261 3688

15094

ATSI

Thamarrurr Aged Care Service

Wadeye 8978 2490

19647

Indian

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

ATSI

Tjilpi Pampaku Ngura Flexible AC Service Kaltukatjara 8956 7262

19642

Italian

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

ATSI

Tjilpiku Pampaku Ngura Aged Care Service

Pukatja 8956 7033

19671

Italian

St Joseph's House Residential Care Facility

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini) Coober Pedy 8672 5605

15222

Italian

ATSI

Wami Kata Old Folks Home

Port Augusta 8641 1233

15058

CALD

Bene Campbelltown

Campbelltown 8397 0200

CALD

Bene Italian Village

CALD

Bene St Clair

Port Pirie 8632 1450

15009

The House of St Hilarion

Seaton 8409 1500

15174

Italian

Villa St Hilarion Fulham

Fulham 8235 9055

15184

15080

Latvian

Amber Aged Care

Paradise 8465 5500

15057

St Agnes 8397 0200

15064

Polish

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

Woodville 8397 0200

14919

Polish

Pennwood Village

Pennington 8341 0401

14973

CALD

North Eastern Community Residential ACF Campbelltown 8366 8261

14908

Polish

UnitingSA St Teresa Aged Care

West Croydon 8200 9207

15177

CALD

Para Hills Residential Care

15096

Russian

All Care Aged Care - The Vales

Morphett Vale 8321 0100

15275

Para Hills West 8282 5400

CALD

St Anna's Residential Care Facility

Brompton 8346 0955

15169

Serbian

Oakden Green Aged Care

CALD

St Basil's Aegean Village

Christie Downs 7424 0998

14947

Serbian

Pennwood Village

CALD

St Basil's Croydon Park

Croydon Park 7424 0998

15028

Ukrainian

UnitingSA Seaton Aged Care

CALD

St Basil's St Peters

St Peters 7424 0998

CALD

Uniting Communities Aldersgate RAC

CALD

Uniting Communities Murray Mudge AC

Oakden 8261 3688

15094

Pennington 8341 0401

14973

Seaton 8200 9207

15106

15055

Vietnamese Calvary Flora McDonald Retirement Com'ty Cowandilla 8159 7000

15121

Felixstow 8206 0411

14950

Vietnamese The House of St Hilarion

15174

Glenelg 8375 1111

15008

Seaton 8409 1500

146

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SOU WT EHS TAEURSNT RAAUL ISAT R&A LNI AT 2 0 2 1

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

Cultural Group Arabic

Service Provider ACH Group Home Care Packages

Cultural Group ATSI

Service Provider Ltyentye Apurte Community Care

8956 0899

DPS Web ID 19639

ATSI

Aboriginal Community Services

8346 9155

21730

ATSI

Mala'la Aged Care & Community Services

8979 5474

19662

ATSI

Ali-Curung Aged Care

8964 1580

19654

ATSI

Marthakal Homelands Health Service

8970 5515

19674

ATSI

Alpurrurulam Aged Care

07 4748 4800 17279

ATSI

Milingimbi Aged & Disability Service

8987 9886

19208

ATSI

Amoonguna Home Care Service

8953 7618

19634

ATSI

Minyerri Aged Care

8975 9797

19675

ATSI

Ampilatwatja Aged Care

ATSI

Anglicare NT Community Care East Arnhem

8956 9229

19653

ATSI

Mount Liebig Aged Care

8964 8024

19664

8939 3400

19666

ATSI

Nauiyu Daly River Aged Care Service

8977 8900

19651

ATSI

Areyonga (Utju) Home Care Service

8954 8254

19641

ATSI

Papunya (Warumpi) Home Care Service

8956 8968

19638

ATSI

Arlparra Aged Care

8956 9010

19646

ATSI

Peppimenarti Aged Care Service

8978 2377

19650

ATSI

ARRCS Community Care Darwin

8982 5200

19626

ATSI

Purple House Aged & Disability Care

8953 6444

38176

ATSI

Calvary Community Care Adelaide

1300 660 022 17856

ATSI

Ramingining Aged & Disability Service

8979 7951

19784

ATSI

Calvary Community Care Flinders & Far North

1300 660 022 17466

ATSI

Rocky Ridge AC Facility & Katherine Community Care 8972 3399

18884

ATSI

Calvary Community Care Tiwi Islands

8978 3721

19652

ATSI

Roper Gulf Regional Council Community Services

19660

ATSI

Central Desert Regional Cncl Aged & Dis Serv

8958 9500

19656

ATSI

Southern Cross Care* Home Supp Serv Darwin

ATSI

Country Health Connect Eyre Home Care Packages

1800 944 912 17512

ATSI

Tangentyere Aged & Community Services (TACS)

8951 4290

19620

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 17469

ATSI

DPS Web ID 1300 224 477 17475 PHONE (08)

PHONE (08)

8972 9047

1800 852 772 21236

ATSI

Thamarrurr Aged Care Service

8978 2490

19647

ATSI

Country Health Connect South East HCPs

1800 944 912 17520

ATSI

Timber Creek Aged Care Service

8975 0860

19649

ATSI

Country Health Connect Yorke & Northern HCPs

1800 944 912 17465

ATSI

Titjikala Home Care Service

8956 0863

19640

ATSI

East Arnhem Regional Cncl Aged & Dis Serv

8986 8986

19939

ATSI

Umbakumba Aged & Disability Service

8987 7123

19785

ATSI

Elliott Aged Care

8969 2167

19630

ATSI

Umoona Aged Care (Tjilpi Tjuta Kanyini)

8672 5605

15222

ATSI

Finke (Aputula) Home Care Service

8956 0433

19772

ATSI

UnitingSA Home Care

8449 7085

17496

ATSI

Galiwinku Aged & Disability Service

8987 9221

19782

ATSI

Wami Kata Old Folks Home

8641 1233

15058

ATSI

Gapuwiyak Aged & Disability Service

8970 3333

19783

ATSI

Warruwi Community Care

8979 9478

21999

ATSI

Golden Glow Nursing Serv Katherine & Pine Creek

8927 2756

20785

ATSI

Yarralin Walangeri Aged Care Service

8975 0839

19648

ATSI

Golden Glow Nursing Services Alice Springs

8927 2756

38369

ATSI

Yirrkala Aged & Disability Service

8987 3347

19786

ATSI

Golden Glow Nursing Services Darwin

8927 2756

19204

Austrian

Rembrandt Living Home Care

8198 0392

19704

ATSI

Gunbalanya Community Care

8979 9478

19659

CALD

Better Living Home Care Packages (SA)

1300 307 344 21846

ATSI

Haasts Bluff (Ikuntji) Home Care Service

8964 7103

19637

CALD

Calvary Community Care Adelaide

1300 660 022 17856

ATSI

Helping Hand Country Community Services

1300 444 663 17490

CALD

Calvary Community Care Flinders & Far North

1300 660 022 17466

ATSI

Hermannsburg (Ntaria) Home Care Service

19669

CALD

Community Support Inc

8429 1200

61870

ATSI

Home Support Services (NT)

1800 854 300 21927

CALD

Family Home Support Services

8336 6637

19180

ATSI

Home Support Services (SA)

1800 854 300 15318

CALD

Helping Hand Metro Community Services

1300 444 663 17491

ATSI

Imanpa Home Care Service

8954 9059

19773

CALD

Home Support Services (NT)

1800 854 300 21927

ATSI

Julalikari Council Community Care

8962 2463

19631

CALD

Home Support Services (SA)

1800 854 300 15318

ATSI

Kakadu Community Care

8979 9478

19667

CALD

ATSI

Kalkarindji Daguragu Aged Care Service

8977 0130

19645

CALD

LingCare

8371 0711

22031

ATSI

Larrakia Nation Home Care Packages

8985 6811

19676

CALD

Pennwood Home Care

8341 0401

20757

ATSI

Laynhapuy Homelands Aged Care

8939 1800

19670

CALD

Southern Cross Care* Home Supp Serv Darwin

8956 2994

Kindred Living (formerly Whyalla AC Home Supp Prog) 8545 3088

* (SA, NT & VIC) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

17505

1800 852 772 21236

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

147

Cultural Group CALD

Service Provider Southern Cross Care* Home Supp Serv South Aust

DPS Web ID 1800 852 772 19703

Cultural Group Italian

Service Provider St Louis Home Care Adelaide & Adelaide Hills

8332 0950

DPS Web ID 17477

CALD

Uniting Communities Home Care Packages

1800 615 677 17472

Italian

The House of St Hilarion

8409 1500

15174

CALD

UnitingSA Home Care

17496

Latvian

Polish Aged Care Home Care Packages

8232 1464

17823

Cambodian

ACH Group Home Care Packages

1300 224 477 17475

Latvian

St Louis Home Care Victor Harbor/Fleurieu Peninsula 8552 1481

21533

Chinese

Better Living Home Care Packages (SA)

1300 307 344 21846

Latvian

St Louis Home Care - Adelaide & Adelaide Hills

17477

Chinese

LingCare

8371 0711

22031

LGBTIQ

Helping Hand Country Community Services

1300 444 663 17490

Croatian

St Anna's Home Care Packages

8346 0955

17485

LGBTIQ

Helping Hand Metro Community Services

1300 444 663 17491

Dutch

Rembrandt Living Home Care

8198 0392

19704

LGBTIQ

Estn European Pennwood Home Care

8341 0401

20757

LGBTIQ

St Louis Home Care Victor Harbor/Fleurieu Peninsula

8552 1481

21533

Estn European Polish Aged Care Home Care Packages

8232 1464

17823

LGBTIQ

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477

1300 307 344 21846

LGBTIQ

Star of the Sea In-Home & Community Care

1300 113 008 19567 1800 615 677 17472

PHONE (08)

8449 7085

PHONE (08)

8332 0950

Kindred Living (formerly Whyalla AC Home Supp Prog) 8545 3088

17505

European

Better Living Home Care Packages (SA)

European

GOCSA Community Care Services

7088 0500

17500

LGBTIQ

Uniting Communities Home Care Packages

European

Polish Aged Care Home Care Packages

8232 1464

17823

LGBTIQ

UnitingSA Home Care

8449 7085

17496

European

The House of St Hilarion

8409 1500

15174

Macedonian

GOCSA Community Care Services

7088 0500

17500

French

Direct Care Australia

8336 8861

20274

Muslim

ACH Group Home Care Packages

1300 224 477 17475

German

Better Living Home Care Packages (SA)

NESB

Calvary Community Care Darwin

1300 660 022 19625

German

Polish Aged Care Home Care Packages

8232 1464

17823

NESB

Community Support Inc

German

Rembrandt Living Home Care

8198 0392

19704

NESB

ECH Home Care Services

Greek

ACH Group Home Care Packages

1300 224 477 17475

NESB

UnitingSA Home Care

Greek

Direct Care Australia

8336 8861

20274

Greek

GOCSA Community Care Services

7088 0500

Greek

Pennwood Home Care

Greek

1300 307 344 21846

8429 1200

61870

1300 275 324 17489 8449 7085

17496

Nthn European Rembrandt Living Home Care

8198 0392

19704

17500

Polish

Polish Aged Care Home Care Packages

8232 1464

17823

8341 0401

20757

Polish

St Anna's Home Care Packages

8346 0955

17485

St Louis Home Care Victor Harbor/Fleurieu Peninsula

8552 1481

21533

Polish

St Louis Home Care Victor Harbor/Fleurieu Peninsula

8552 1481

21533

Greek

St Louis Home Care Adelaide & Adelaide Hills

8332 0950

17477

Polish

St Louis Home Care - Adelaide & Adelaide Hills

8332 0950

17477

Hungarian

Pennwood Home Care

8341 0401

20757

Russian

Polish Aged Care Home Care Packages

8232 1464

17823

Italian

ACH Group Home Care Packages

1300 224 477 17475

Serbian

Pennwood Home Care

8341 0401

20757

Italian

Better Living Home Care Packages (SA)

1300 307 344 21846

Slavic

Polish Aged Care Home Care Packages

8232 1464

17823

Italian

Direct Care Australia

8336 8861

20274

Ukrainian

Polish Aged Care Home Care Packages

8232 1464

17823

Italian

GOCSA Community Care Services

7088 0500

17500

Ukrainian

St Anna's Home Care Packages

8346 0955

17485

Italian

SSH Connect At Home Services

8409 1500

38391

Vietnamese

GOCSA Community Care Services

7088 0500

17500

Italian

St Louis Home Care Victor Harbor/Fleurieu Peninsula

8552 1481

21533

Vietnamese

The House of St Hilarion

8409 1500

15174

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background

In Home Care Services See Definition of Terms page 108

PHONE (08)

Aboriginal Community Services

8346 9155

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

ACH Group Respite Services

1300 224 477

ActivOT

0404 497 965

Adelaide Quality Care Services

1800 870 099

AHC Hills Home & Community Support Program

8408 0400

AgedCareGuide.com.au

CHS PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

SOUTH AUSTRALIA & NT 2021

Notes

9 9 9999 9 99 9999 9

9 9

* (SA, NT & VIC)

99 9 99999 9 9 9999

99 999 99 999

DPS Web Advert Page ID 21730 57, 90 17475 57, 90 38939 57, 90 19188 38980

99 9

99 99

38358 21698

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

In Home Care Services PHONE (08)

CHS

See Definition of Terms page 108

Alexandrina Council Community Connect Program

8555 7000

Ali-Curung Aged Care

8964 1580

9 9

Alliance Community (SA)

1300 769 155

Alpurrurulam Aged Care

07 4748 4800

Alwyndor Support at Home

8177 3200

Alwyndor/City of Holdfast Bay Support at Home

8229 9828

Amoonguna Home Care Service

8953 7618

ANFE Community Care

8234 5550

Anglicare NT Community Care Alice Springs

8951 8000

Anglicare NT Community Care East Arnhem

8939 3400

Anglicare NT Community Care Katherine

8963 6100

Anglicare NT Community Care Darwin

8985 0000

AnglicareSA Allied Health Services

1800 317 009

AnglicareSA Home Care Services

1800 317 009

Areyonga (Utju) Home Care Service

8954 8254

Arlparra Aged Care

8956 9010

At Home Created by Life Care

1300 555 220

Attune Hearing (NSW, QLD, Vic, SA & WA)

1300 736 702

AusCare Home & Community Care

1300 455 322

Australian Home Care Services SA

1300 303 770

Australian Red Cross Aged Care Services NT

1300 885 698

Australian Red Cross Aged Care Services SA

8100 4500

Barossa Council Home Assist

8563 8411

Barossa Village Home Care

8562 0300

Barunga Community Care

8635 0526

Bene Aged Care - Multicultural CHSP

8131 2000

Better Living Home Care Packages (SA) Beyond Blindness (Blind Welfare Association) Social Activities Centre (East, North, West) Beyond Blindness (Blind Welfare Association) Social Activities Centre (South) Boandik Community Care Limestone Coast

1300 307 344

Bolton Clarke At Home Support (SA)

1300 665 444

8367 6088 8367 6088 8724 1251

Calvary Community Care Adelaide

1300 660 022

Calvary Community Care Flinders & Far North

1300 660 022

Calvary Community Care Southern Fleurieu

1300 660 022

Campbelltown Council Home Support Program Candice Care SA/NT

8366 9203 1800 226 342

Carer Support Glandore Centre

8433 9555

Central Desert Regional Council Flexible ACS

8958 9500

Chinese Welfare Services Home Care Packages

8212 2988

City of Burnside Home Support Program

8366 4193

City of Charles Sturt Community Care Services

8408 1529

Note: 1. Day care centre for western suburbs residents only 2. Includes services through Veterans' Home Care

SOUTH AUSTRALIA & NT 2021

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati v r e v i C sion Per son are Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

148

9 9 999 9 99 9999 9 9 99 9 9 9 9 9 9 9 9 9999 9 9 9 99 9999

Notes Meal 99 preparation not included

DPS Web Advert Page ID 21693

99 9 99 999999999 Includes services through Veterans' Home Care 99 9 999 In home services

99 9 9 99 999 9 9

9 9 9 9 9

19654 38377 17279

24 38937

999 99 999 Note 1 999 99 99 999

38362 19634 21961 38365 19666 38363 38364 16, 44 19678

999 9 9 9 999 9 99999

99 99 999 999

16, 44 21926 19641 19646 43 17506

999 999999999 999999 9999999 99 9 Daily telephone support through Telecross 9 99 Also daily telephone support through Telecross 9 9 99 99 82 9999 999 99999 9999 999999999 54 99 9 999 9 999 Note 2 9999999999999 99 Services for clients who are legally blind 99 Services for clients who are legally blind 9999 999999999 9999999 999 Note 3 80 99 9999999 999 80 99 9999999 999 80 99 9999999 999 9 9 9 99 9 99 9 9 9 9 9 9 999 9 9 9 9 999 9 99 99 9 999 Note 4 9 99 99 9 999 9 9 99 999

40084 38987 38940 18899 38428 21623 18524 21519 20458 21846 38277 38278 17509 20791 17856 17466 17492 21692 38290 21764 19655 21761 21719 21710

3. Includes Veterans' Home Care and overnight services 4. Services for Chinese frail aged clients and/or those with dementia or a mental illness

In Home Care Services PHONE (08)

CHS

See Definition of Terms page 108

City of Marion Positive Ageing & Inclusion

8375 6649

City of Mitcham Community Wellbeing

8372 8888

City of Norwood, Payneham & St Peters HSS

8366 4611

City of Onkaparinga Seniors & Disability Services

8384 0666

City of Playford Home Assist Program

8256 0355

City of Prospect Community Support

8342 8091

9 9 9 9 9 9 9 9 9 9

City of Salisbury Home & Community Services

8406 8225

City of Tea Tree Gully Active Ageing

8397 7444

City of Unley Community Support & Wellbeing

8372 5111

City of West Torrens Home Assist Program

8416 6251

Clayton Church Homes - Home Care Services

8165 6400

Community Support Inc

8429 1200

COTA Home Maintenance Service Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler Direct Care Australia

1300 658 842

ECH Home Care Services

1300 275 324

Elliott Aged Care

1300 773 202 8336 8861 8969 2167

Enable Speech Pathology Services

0491 601 185

Enrich Living Services NT

1300 202 003

Family Home Support Services

8336 6637

Finke (Aputula) Home Care Service

8956 0433

Galiwinku Aged & Disability Service

8987 9221

Gleam Team Domestic Services

8352 5885

GOCSA Community Care Services

7088 0500

Golden Glow Nursing Serv Alice Springs

8927 2756

Golden Glow Nursing Serv Katherine & Pine Creek

8927 2756

Golden Glow Nursing Services Darwin

8927 2756

Greek Welfare Centre Services

8212 5100

Greek Welfare Centre Services - Port Pirie

8212 5100

Greenleaf Consultancy

0412 947 432

GSASA Community Services North & West

8340 3889

GSASA Community Services South

8340 3889

Gunbalanya Community Care

8979 9478

Haasts Bluff (Ikuntji) Home Care Service

8964 7103

HCA Home SA

1300 422 111

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

HenderCare (SA)

1300 764 433

Hermannsburg (Ntaria) HC Service

8956 2994

Home Nursing Solutions

8331 3791

Home Support Services (SA)

1800 854 300

Note: 1. Includes services for clients with DVA/VHC funding

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

SOUTH AUSTRALIA & NT 2021

Notes

9 9 9 9

149

DPS Web Advert Page ID 21701

999 99999 9 99 99 9 99 9 999 99 999 9 9 99 Home Modifications offered 9 99 99 9 9 999 99 99 999 9 99 9 Meal preparation excluded 55 9 9 99999 99 Coordination of home modifications 23 999 999 9 999 98 9 9 9999 999999999 Note 1 9999999999999 9999 999999999 9 9 99 99999 9 99999999999999 Includes Veterans' Home Care & DVA Nursing 9999 99999 999 9 9 9 9 99 9 99 999 99999 9 9 9999 999 9 999 9999999 99999 9999999 99999 9999999 99999 9999 999 9 99 Includes meal delivery service 99 9 999 9999999 999 99 9 999 99 9 999 9 9 9 9 99 9 9 9 9 99 999 999999999 41 99999999999999 41 99999999999999 9999999999999 Note 2 9 9 9 9 99 999 999999999 99999999999999

21690 21715 21742 21686 21702 21699 21707 21706 21755 38877 61870 37738 17464 20274 17489 19630 60938 19215 19180 19772 19782 21695 17500 38369 20785 19204 21539 61898 45140 21703 21757 19659 19637 38077 17490 17491 21862 19669 38539 15318

2. Includes services for Veterans and clients with mental health issues

Aged Care Guide

In Home Care Services PHONE (08)

CHS

See Definition of Terms page 108

Hutt Street Centre

8418 2500

Imanpa Home Care Service

8954 9059

9 9

InHome Care SA

7200 5432

integratedliving Northern Territory

1300 782 896

JCS Home & Community Support

8363 5400

Julalikari Council Community Care

8962 2463

Kakadu Community Care

8979 9478

Kalano Community Association

8972 2588

Kalyra Communities - Help at Home

8278 0390

KinCare SA

1300 110 254

KompleteCare

8265 5696

Larrakia Nation Home Care Packages

8985 6811

Life Without Barriers Adelaide

1300 883 867

Life Without Barriers Darwin

8930 2300

Life Without Barriers Katherine

8930 2304

LingCare

8371 0711

Ltyentye Apurte Community Care

8956 0899

Mable

1300 736 573

MACASA Community Services

8241 0266

Mala'la Aged Care & Community Services

8979 5474

Malandari Aged Care Centre

8975 6716

Meals on Wheels (SA)

1800 854 453

Minda Home Care Services (MHCS)

8179 5280

Minjilang Community Care

8979 9478

Minyerri Aged Care

8975 9797

Mount Barker Council Home Assist

8391 7234

Mount Liebig Aged Care

8964 8024

My Care Solution

8331 9922

Nganampa Ngura Mutitjulu-nya Flexible ACS

8956 2651

Northern Carers Network

8284 0388

Northern Respite Care Services

0411 117 323

Papunya (Warumpi) Home Care Service

8956 8968

Pennwood Home Care

8341 0401

Peppimenarti Aged Care Service

8978 2377

Podiatry Services SA Clinical Services

8297 4808

Polish Aged Care Home Care Services

8232 1464

Polish Aged Care Social Support Service

8232 1464

Programmed Care (Frm Clinical Care Prof SA)

13 10 95

Programmed Care SA & NT

13 10 95

Pulkapulkka Kari Flexible Aged Care Service

8962 1222

SOUTH AUSTRALIA & NT 2021

150

Notes 9 Note 1

DPS Web Advert Page ID 21744

9 9 9 99 999 999999999 Includes relocation/decluttering services 9999 99999 999 9999 999 9 999 9 9 99 9 999 9 9 99 9 99 9 99 99999 999 Note 2 47 99999999999999 Services offered in various locations 9999999999 999 Includes transition care services 25 999 999 99999 Overnight services available 9 99 99 9 99 Includes meal delivery service 7 9999 999 9 9 Note 3 9999 999999999 Note 3 9999 999999999 Note 3 999 99 9 999 9 9 9 9 9999999999999 99 9 9 99 Includes meal delivery service 9 9 9 999 Includes meal delivery service 9 9 9 9 Shopping excluded 9 9 999 999 99999 9 9 99 9 99 9 9 99 9 999 9 9 9 999 9999 99 9 99 999999999 999 9 99 99 9 999 9 9 9 999 Note 4 9 9 999 9 9 9 9 99 9999999 9 99 9 9 9 71 9 99 9 9 999 71 99 9 99 Includes meal delivery service 9999999 9 999 Includes services through DVA & VHC programs 9999999 99999 9 99 999999999

Note: 1. Assisting people who are homeless or at risk of homelessness 2. Services primarily for ATSI clients; includes meal delivery service

19773 38393 38340 21728 19631 19667 38412 20392 17515 20447 19676 21995 21992 21994 22031 19639 22109 21745 19662 19663 20104 17494 21998 19675 21691 19664 22185 19627 21632 18823 19638 20757 19650 38297 17823 20147 17825 38867 18883

3. Includes services for Veterans' Home Care & DVA clients 4. Includes services for ATSI/CALD/disabled clients and their carers

In Home Care Services Purple House Aged & Disability Care

PHONE (08)

99 9 99 9 9999999999 999 9999 99999 999 9999 999999999 9999 99999 999 9999 99999 999 999 99999 999 9 99 999 9 99 9 9 99 999 9 9 99 99999 CALD 9 9 99 9999 999999999 9999 999999999 999999999 999 Includes meal delivery service 9999999999999 24 hour care available 99999999999999 24 hour care available 999 999999999 Note 2 9 9 9 9 99 99 Includes home modification services 9 999999 9 999 Includes meal delivery 9 9 99 9 999 9999 999999999 9 9 9 9 99 9 9 9999 999 9 9 9 9 9 9 99 9 Meal preparation excluded 9 9 99 9 9 9 9 99 99999999 99999 Note 3 999 999999999 Note 4 9 99 999 9 999 9999 9 999 9 9 9 99 9 99 9999999999999 Includes overnight respite services 9 99 999 9 99 999 999999999 99 99999 999 ATSI; includes meal delivery service

1300 364 264

Regis Home Care Darwin

1300 188 740

Resthaven In Home Supp Serv Metro Adelaide

8198 0392 1300 136 633

Resthaven In Home Supp Serv Reg South Australia 1300 136 633 Resthaven Lifestyle Choices Plus

1300 136 633

Roper Gulf Regional Council Com'ty Services

8972 9047

Rural City of Murray Bridge Com'ty Care Serv

8539 1100

Senior Helpers Paradise

8180 9975

Serbia & Montenegro Community Services

8340 1772

Southern Cross Care* Home Supp Serv South Aust

1800 852 772

Southern Cross Care* Home Supp Serv Darwin

1800 852 772

SSH Connect At Home Services

8409 1500

St Louis Home Care - Adelaide & Adelaide Hills St Louis Home Care Victor Harbor & Fleurieu Peninsula Star of the Sea In-Home & Community Care

8332 0950

1300 113 008

TabTimer - helping to keep people on time

1300 822 846

Tailem Bend Community Centre Tallangatta Health Service Com'ty Care Services Thamarrurr Aged Care Service The CareSide

8552 1481

8572 3513 02 6071 5238 8978 2490 1300 854 080

Titjikala Home Care Service

8956 0863

Tjilpi Pampaku Ngura Flexible Aged Care Serv

8956 7262

Tjilpiku Pampaku Ngura Aged Care Service

8956 7033

Town of Gawler Home Assist Program

8522 1177

UCWB Commonwealth Home Support Program

8245 7196

Ukrainian Social Services

8340 2434

Uniting Communities Home Support Program

1800 615 677

UnitingSA Home Care

8241 0201

Victoria Daly Regional Council Aged & Dis Serv

8972 0777

ViWa Home Care Services

8359 4115

W&L Aged Care Services (SA)

DPS Web Advert Page ID 38176

8953 6444

RDNS SA Home Care Services Rembrandt Living Home Care

Notes 99 Note 1

151

CHS

See Definition of Terms page 108

AgedCareGuide.com.au

SOUTH AUSTRALIA & NT 2021

1300 952 433

Warruwi Community Care

8979 9478

Yellow Door Care

8362 3033

Your Nursing Agency

13 10 99

Your Nursing Agency Home Care Services (SA)

7129 5000

Yuendumu Old People's Program

8956 4145

Note: 1. Specialist care for ATSI clients with chronic kidney disease 2. LGBTIQ; Includes services through Veterans' Home Care

15317 58 18500 19704 62 19228 62 19729 62 19731 19660 21687 38969 21743 11 19703 11 21236 38391 21 17477 21 21533 19567 19268 21733 38568 19647 3 38183 19640 19642 19671 21709 19199 21751 15, 83 17473 67 17496 38397 21752 18172 21999 18 38389 38001 21243 19672

3. Includes services for Veterans' Home Care & DVA clients 4. NESB; Servicing clients in Adelaide, Riverland & Whyalla areas

* (SA, NT & VIC)

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms page 108

SOUTH AUSTRALIA & NT 2021

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

152

Adelaide 1300 224 477

ACH Group Social Links

Adelaide 1300 224 477

57, 90 19190

SUBURB

PHONE (08)

CHS

ACH Group Respite Services

DPS Web Advert Page ID 57, 90 19188

Notes

9 99 9999 9 99 9999 Goolwa 8555 7000 9 Alexandrina Council Community Connect Program 99 Ali-Curung 8964 1580 9 Ali-Curung Aged Care 9999999 Alpurrurulam Aged Care Alpurrurulam via Mount Isa 07 4748 4800 9 9999 99 Ampilatwatja 8956 9229 9 Ampilatwatja Aged Care 9999999 Torrensville 8234 5550 9 ANFE Day Care Program 9999999 Gillen 8951 8000 9 Anglicare NT Community Care Alice Springs 9 9 99 Nhulunbuy 8939 3400 9 Anglicare NT Community Care East Arnhem 999999 Utopia 8956 9010 9 Arlparra Aged Care 9999999 Araluen 8982 5200 9 ARRCS ROST Alice Springs McNair House 9999999 Stuart Park 8982 5200 9 ARRCS ROST Darwin 9999999 Driver 8982 5200 9 ARRCS ROST Palmerston 9999999 Belyuen 8978 5140 9 Belyuen Aged Care Imabulk Centre 9 9 99 Woodville North 8131 2000 9 9 99 999 Bene Aged Care Multicultural Ctr Based Respite Bene Aged Care Multicultural Social Support Group Woodville North 8131 2000 9 99 999 Beyond Blindness (Blind Welfare Association) Gilles Plains 8367 6088 9 99 Services for clients who are legally blind Social Activities Centre (East, North, West) Beyond Blindness (Blind Welfare Association) Social Activities Centre (South) Calvary Communtiy Care Respite Cottage Port Augusta

Carer Support Campbelltown Centre Carer Support Glandore Centre Carer Support Morphett Vale Centre Carers & Disability Link Barossa Carers & Disability Link Yorke Peninsula Central Desert Regional Cncl Aged & Disability Serv Chinese Welfare Service Be a Friend Com'ty Program City of Burnside Social Support Programs City of Charles Sturt Community Centres City of Holdfast Bay Community Wellbeing City of Marion Neighbourhood Centres City of Mitcham Community Wellbeing City of Onkaparinga Seniors & Dis Services City of Playford Social Support Programs City of Salisbury Seniors Centres City of West Torrens Social Support Program Country Health Connect Wunderlea Day Centre Dementia Australia NT Social Support (Alice Springs) Dementia Australia NT Social Support (Darwin) ECH Overnight Respite Care Centre/Day Program Elliott Aged Care

Gilles Plains 8367 6088

9 9 Glandore 8433 9555 9 Morphett Vale 8329 5888 9 Nuriootpa 8562 4000 9 Kadina 8821 2444 9 Alice Springs 8958 9500 9 Adelaide 8212 2988 9 Tusmore 8366 4144 9 Woodville 8408 1279 9 Brighton 8229 9828 9 Sturt 8375 6703 9 Torrens Park 8372 8888 9 Noarlunga Centre 8384 0666 9 Elizabeth 8256 0355 9 Salisbury 8406 8525 9 Plympton 8416 6251 9 Mount Barker 8393 1850 9 Alice Springs 7979 0081 9 Nightcliff 7979 0073 9 Adelaide 1300 275 324 9 Elliott 8969 2167 9 Port Augusta 1300 660 022

Campbelltown 8206 0777

Note: 1. Services for Chinese frail aged clients and/or those with dementia or mental illness 2. Programs include services for ATSI, Greek, Italian & Spanish clients as well as those with mental health concerns

21693 19654 17279 19653 21753 38365 19666 19646 21987 21986 21985 22009 54 20456 54 20454

9 99 Services for clients with low vision or who are blind 80 9999999 Day/overnight services available 99 99 99 99 999 99 999 9 9 99 99 9999 Note 1 99 999 9 99 99 9 99 9 99 99 999 99 999 Note 2 9 99 9 99 999 Note 3 99 99 99 99 9999999 Note 4 9999999

38277 38278 21238 21749 21764 21765 22049 22058 19656 21717 21760 21759 21689 21756 21690 21742 21767 21750 21771 21793 18897 18898 20449 19630

3. Services for aged people with memory loss, mental illness or younger people with disabilities 4. Services for people living with dementia and their carers

Centre Based Care (CBC) See Definition of Terms page 108

153

Galiwinku 8987 9221

DPS Web Advert Page ID 19782

Adelaide 7088 0500

17500

SUBURB

PHONE (08)

CHS

AgedCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvice en ded Me tia Ca als re Me dica Per tion S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

SOUTH AUSTRALIA & NT 2021

Notes

9 9999999 9 99 99 Note 1 Torrensville 8212 5100 9 999 Greek Welfare Centre Services 999 West Croydon 8340 3889 9 GSASA Community Services North & West 9 999 Morphett Vale 8340 3889 9 GSASA Community Services South 9 999 Port Augusta 8641 9191 9 Health Focus Community Services 9 9 Norwood 8333 0376 9 Hungarian Caritas Society in SA 9 99 Adelaide 8418 2500 9 Hutt Street Centre 9 9 Note 2 Joslin 8363 5400 9 JCS Home & Community Support 999 99 Tennant Creek 8962 2463 9 Julalikari Council Community Care 9 9 Kintore via Alice 8956 8759 9 Kintore Flexible Aged Care Service 999 99 Springs Everard Park 1800 555 990 9 Life Care Norman House 9999999 Provides cottage based overnight and day respite 43 Millner 8983 6100 9 Life Without Barriers Millner Seniors Activity Centre 9 9 Cheltenham 8241 0266 9 MACASA Community Services 9 99 Maningrida 8979 5474 9 Mala'la Aged Care & Community Services 9 99 Borroloola 8975 6716 9 Malandari Aged Care Centre 999 99 Port Lincoln 8683 0262 9 Matthew Flinders Day Centre 9999999 Murray Bridge 8532 2255 9 Murray Mallee Aged Care Social Programs 22 99 99 Mutitjulu 8956 2651 Nganampa Ngura Mutitjulu-nya Flexible ACS 9999999 Alice Springs 8921 4983 9 Old Timers Village 999999 Adelaide 8232 1464 9 Polish Aged Care Seniors Support 71 9999999 Tennant Creek 8962 1222 Pulkapulkka Kari Flexible Aged Care Service 9999999 Tiwi 1300 765 340 9 Regis Day Respite & Day Therapy Centre Tiwi 58 99 999 Note 3 Adelaide 8198 0300 9 Rembrandt Living Social Groups 9999 99 Unley 8198 2060 9 Resthaven Respite & Carer Supp Serv Metro Adelaide 62 9999999 Note 4 Resthaven Respite & Carer Supp Serv Reg Sth Australia Unley 1300 136 633 9 62 9999999 Note 4 Katherine 8972 3399 9 Rocky Ridge Aged Care Fac & Katherine Com'ty Care 9999999 Katherine 8972 9047 9 Roper Gulf Regional Council Soc Supp Groups 9 99 Note 5 Southern Cross Care* Hills, Mallee, Southern Buddy Prog Mount Barker 1800 852 772 9 11 9 99999 Note 6 Southern Cross Care* Willow Fern Com'ty Respite Cottage Mount Barker 1800 852 772 9 9999999 11 Myrtle Bank 1800 852 772 9 99999999 Southern Cross Care* Myrtle Cottage Com'ty Respite 11 Seaton 8409 1500 SSH Connect Day Care Programs 9999 99 Croydon Park 0412 592 281 9 St Basil's Plateia Day Respite Program 49 9999999 Tailem Bend 8572 3513 Tailem Bend Community Centre 9 9 99 Tanunda 8563 7777 9 Tanunda Lutheran Home Barossa Club 51 9 99 Kaltukatjara 8956 7262 Tjilpi Pampaku Ngura Flexible Aged Care Service 9999999 Hindmarsh 8340 2434 9 Ukrainian Social Services 9 99 Meals for social support group Prospect 8202 5900 9 Uniting Communities Allied Health Services 15, 83 9 9999 Mawson Lakes 8359 4115 9 ViWa Home Care Services 99 999 Galiwinku Aged & Disability Service

GOCSA Community Care Services

Note: 1. Additional cultural services available at various locations in metropolitan Adelaide 2. Assisting people who are homeless or at risk of homelessness 3. Includes services for ATSI clients & those who are socially isolated or who have memory loss

21539 21703 21757 19759 38871 21744 21728 19631 19668 18168 21993 21745 19662 19663 19756 20125 19627 18882 20148 18883 18527 21981 18208 19184 18884 38387 18161 18165 19193 38392 21518 21733 19713 19642 21751 19761 21752

4. Includes short or long-term day or overnight respite & in-home respite options 5. Services cover ATSI communities across several locations 6. Includes visit by a Buddy worker in the clients' homes or community

* (SA, NT & VIC) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

Day Therapy Centres SUBURB

Aboriginal Community Services

PHONE (08)

Christie Downs 1300 224 477

ACH Group Health & Wellbeing Services West

Glenelg East 1300 224 477

ACH Group Hlth & Wellbeing Serv East/North

Newton 1300 224 477

AnglicareSA Allied Health Services

Hove 8177 3200 Westbourne Park 1800 317 009

Community Health & Wellness Centre

Largs Bay 1800 852 772

Community Health & Wellness Centre

Myrtle Bank 1800 852 772

Country Health Connect Naracoorte Healthy Living Prog

Naracoorte 1800 944 912

ECH Wellness Centres

Adelaide 1300 275 324

Eldercare Acacia Court Day Therapy Centre

Hendon 8243 1844

Health Focus Community Services LHI Retirement Services Day Therapy Centre Life Care Active

Port Augusta 8641 9191 Glynde 8336 0111 Payneham 1800 555 990

Matthew Flinders Day Centre

Port Lincoln 8683 0262

Old Timers Village

Alice Springs 8921 4903

Podiatry Services SA Clinical Services Regis Day Respite & Day Therapy Centre Tiwi

Plympton 8297 4808 Tiwi 1300 765 340

Resthaven Wellness Services (Exercise, Therapy, Self Management) Unley 1300 136 633 Southern Cross Care* Darwin Com'ty Hub

Fannie Bay 8946 1824

Southern Cross Care* The Pines Com'ty Hlth & Wellness Ctr North Plympton 1800 852 772 St Basil's Plateia Day Respite Program

Notes

Mile End 8346 9155

ACH Group Health & Wellbeing Services South

Alwyndor Therapy and Wellness

SOUTH AUSTRALIA & NT 2021

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Occ e Ther apist upa apis Phy tiona t l Th sio Pod therap erapis t iat ist Reg rist iste Soc red Nu ial W rse Spe orker e ch The rap ist

154

Croydon Park 0412 592 281

Tanunda Lutheran Home Leisure & Lifestyle Services

Tanunda 8563 7777

The Salvation Army Healthlink Allied Health Services

Modbury 8264 8300

Uniting Communities Allied Health Services

Prospect 8202 5900

Aqua aerobics and fitness. Note 1 99999 Note 1 99999 Note 1 99999 9999 9 Note 2 Note 3 99999 999999999 Note 4 999999999 Note 4 Note 5 9 99 99999 9 9999 9 Note 6 Note 7 99 Note 8 9 999 Note 9 99999999 9 99 Includes Hydrotherapy services 9 999 9 99 99 9999999 Note 10 999999999 Note 4 999999999 Note 4 9 99999 999 99999999 9 Note 11 9999999 Note 12

99 99 99

Note: 1. Includes specialised health programs combining a mixture of health disciplines to address specific needs 2. Includes programs to enhance strength, balance & endurance, stress & chronic pain management; for all activity levels 3. Includes hydrotherapy, health education, strength & fitness/falls & balance groups 4. Massage therapy, health and wellness planning, social engagement, health education 5. Includes hydrotherapy services & exercise programs 6. Includes specialised health programs & home safety assessments 7. Includes exercise/activity groups within the community 8. Includes Parkinson's group, Tai Chi, balance group, dementia education group, low vision group * (SA, NT & VIC)

DPS Web Advert Page ID 21730 57, 90 20118 57, 90 20113 57, 90 20119 24 19677 16, 44 19678 11 15209 11 19223 19758 18487 19754 19759 19689 43 18167 19756 18882 38297 58 18527 62 19727 11 61779 11 18163 49 21518 51 19713 19760 15, 83 19761

9. Includes specialised health programs such as chronic disease self management & cardiac rehabilitation programs 10. Includes specialised health programs combining a mixture of health disciplines to address specific needs, reablement & restorative care 11. Physiotherapy, Remedial massage therapy, 'Relax, Recharge, Renew' therapy, Hydrotherapy, strength and balance exercises, falls prevention exercises, Tai chi and walking groups; CHSP Funding 12. Includes falls prevention, Hydrotherapy services, Tai Chi, cognition classes & home safety assessments

SOUTH AUSTRALIA & NT 2021

Products & Services

PHONE (08)

Advert Page

DPS Web ID

ADVOCACY & INFORMATION

Products & Services

155

PHONE (08)

Advert Page

DPS Web ID

DEMENTIA ADVISORS

ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477

57, 90

38905

ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477

57, 90

38905

ACH Group - Financial Services - Planning Ahead

1300 224 477

57, 90

38907

ACH Group - Advocacy - Dementia Advice

1300 224 477

57, 90

38906

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

57, 90

38908

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

57, 90

38908

8337 9851

37081

Dementia Support Australia NT

1800 699 799

101

38123

Aged Care Planning Home Care Services

0433 897 083

38920

Dementia Support Australia SA

1800 699 799

101

38122

Aged Care Planning SA

0433 897 083

37083

END OF LIFE

Agedcare Alternatives

8408 4600

37487

ACH Group - Financial Services - Planning Ahead

1300 224 477

57, 90

38907

Age Care Directions

Bene Volunteer Programs

8131 2000

37661

Free When Need Arises Information Booklet

8272 8555

103, IBC

37460

Calvary Community Care Advisers

1300 660 022

37130

Pre-Arranged Funerals

8272 8555

103, IBC

37220

COTA Holidays

1300 150 050

37983

The Memory Tree

8272 8555

103, IBC

37221

COTA Membership

1300 140 050

37463

FINANCIAL SERVICES

Personal Guidance in Aged Care

8325 2162

37084

ACH Group - Financial Services - Planning Ahead

1300 224 477

57, 90

38907

Potts Duhring Financial Advisors

1300 684 402

37909

AdviceCo.

7099 3574

45, 95

38912

Resthaven Assistance with Care & Housing Program

1300 130 050

37982

8223 6880

37971

1300 136 633

37639

COTA Insurance

Senexus - Placement Consultants

8344 1991

37894

Financial Success SA - Aged Care Specialists

Seniors Pathway

8379 5006

37094

Potts Duhring Financial Advisors

1300 684 402

37909

0498 874 464

38344

Senexus - Placement Consultants

8344 1991

37894

8241 0201

37455

HEALTHCARE EQUIPMENT Murray Mallee Aged Care Group - Home Care Packages

8532 2255

37706

8250 4804

48338

Southern Aged Care Placement Services UnitingSA Ethnic Link Services

ASSESSMENTS 1300 224 477

57, 90

38905

Respirico

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

ACH Group - Advocacy - Aged Care Navigator Service

57, 90

38908

Respirico - West Lakes Shore

8250 4804

61343

Calvary Community Care Advisers

1300 660 022

37130

Respirico Scooterworld - Holden Hill

1800 208 826

61866

Dementia Support Australia NT

1800 699 799

101

38123

Respirico Scooterworld - Whyalla

1800 208 826

61867

Dementia Support Australia SA

1800 699 799

101

38122

Scooter World

8245 1111

45429

Yellow Door Care

8362 3033

38389

1300 224 477

57, 90

38907

8344 1991

37894

1300 660 022

37373

Murray Mallee Aged Care Group - Home Care Packages

8532 2255

37706

8250 4804

48338

ASSISTIVE TECHNOLOGY Murray Mallee Aged Care Group - Home Care Packages

8532 2255

37706

LEGAL AND MEDIATION

Respirico

8250 4804

48338

ACH Group - Financial Services - Planning Ahead Senexus - Placement Consultants

Respirico - West Lakes Shore

8250 4804

61343

Respirico Scooterworld - Holden Hill

1800 208 826

61866

MEDICATION MANAGEMENT

Respirico Scooterworld - Whyalla

1800 208 826

61867

Calvary Community Care Nursing

8245 1111

45429

MOBILITY AND EQUIPMENT

Scooter World

CASE MANAGEMENT 8337 9851

37081

Respirico

Aged Care Planning Home Care Services

0433 897 083

38920

Respirico - West Lakes Shore

8250 4804

61343

Aged Care Planning SA

0433 897 083

37083

Respirico Scooterworld - Holden Hill

1800 208 826

61866

Dementia Support Australia NT

1800 699 799

101

38123

Respirico Scooterworld - Whyalla

1800 208 826

61867

Dementia Support Australia SA

1800 699 799

101

38122

Scooter World

8245 1111

45429

Personal Guidance in Aged Care

8325 2162

37084

Yellow Door Care

8362 3033

38389

1300 136 633

37639

PATIENT CARE EQUIPMENT

Seniors Pathway

8379 5006

37094

Respirico

8250 4804

48338

UnitingSA Ethnic Link Services

8241 0201

37455

Respirico - West Lakes Shore

Age Care Directions

Resthaven Assistance with Care & Housing Program

AgedCareGuide.com.au

8250 4804

61343

Respirico Scooterworld - Holden Hill

1800 208 826

61866

Respirico Scooterworld - Whyalla

1800 208 826

61867

Scooter World

8245 1111

45429

Yellow Door Care

8362 3033

38389

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

156

Aged Care Guide

Products & Services

SOUTH AUSTRALIA & NT 2021

DPS Web ID

Advert Page

PHONE (08)

Products & Services

PLACEMENT CONSULTANTS

PHONE (08)

Advert Page

DPS Web ID

1300 660 022

37128

8532 2255

37706

SAFETY AND SECURITY

ACH Group - Advocacy - Aged Care Navigator Service

1300 224 477

57, 90

38905

Calvary Home Maintenance & Modifications

ACH Group - Placement Consultants - Aged Care Navigator 1300 224 477

57, 90

38908

Murray Mallee Aged Care Group - Home Care Packages

Age Care Directions

8337 9851

37081

Respirico

8250 4804

48338

Aged Care Planning Home Care Services

0433 897 083

38920

Respirico Scooterworld - Holden Hill

1800 208 826

61866

Aged Care Planning SA

0433 897 083

37083

Respirico Scooterworld - Whyalla

1800 208 826

61867

Personal Guidance in Aged Care

8325 2162

37084

Scooter World

8245 1111

45429

Senexus - Placement Consultants

8344 1991

37894

Yellow Door Care

8362 3033

38389

Seniors Pathway

8379 5006

37094

SKIN AND WOUND CARE

0498 874 464

38344

Calvary Community Care Nursing

1300 660 022

37373

8332 8409

38118

Murray Mallee Aged Care Group - Home Care Packages

8532 2255

37706

Yellow Door Care

8362 3033

38389

8131 2000

37661

Southern Aged Care Placement Services Your Aged Care Companion

REAL ESTATE AND MOVING Senexus - Placement Consultants

8344 1991

VISTORS AND VOLUNTEERS

37894

Bene Volunteer Programs

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

SOUTH AUSTRALIA & NT 2021

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS EMAIL

WEBSITE (www.)

1300 224 477

csc@ach.org.au

achgroup.org.au

AdviceCo. Wealth Management

7099 3574

carmela@advicecowealth.com.au

advicecowealth.com.au

Age Care Directions

8337 9851

info@agecaredirections.com.au

agecaredirections.com.au

Aged Care Planning

0433 897 083

consulting@agedcareplanning.com.au

agedcareplanning.com.au

8272 8555

funeraloffice@alfredjames.com.au

alfredjames.com.au

02 9431 1000

agedcare@allity.com.au

8177 3200

reception@alwyndor.org.au

ACH Group

Alfred James Funeral Homes Allity Alwyndor Aged Care Ananda Aged Care

9 alwyndor.org.au 9 anandaagedcare.com.au 9 anglicaresa.com.au/older-people 9 allity.com.au

8445 9720

findon@anandaagedcare.com.au

AnglicareSA

1800 317 009

agedcareservices@anglicaresa.com.au

Auscare Retirement

07 3807 7777

care@auscare.com

auscareretirement.com.au

Barossa Village

8562 0300

csreception@barossavillage.org

barossavillage.org

Bene Aged Care

8131 2000

info@bene.org.au

bene.org.au

Bethsalem Care

8321 0300

admin@bethsalemcare.com.au

bethsalemcare.com.au

Bupa Aged Care

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Calvary Community Care

1300 660 022

ccc@calvarycare.org.au

calvarycare.org.au

Clayton Church Homes

8404 8200

info@claytonhomes.com.au

claytonhomes.com.au

Community Support Inc

8429 1200

csi@csisa.org.au

csisa.org.au

COTA

1300 140 150

info@cotamembership.org.au

cota.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Estia Health Residential Services

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

reception@polishfederation.org.au

polishfederation.org.au

Federation of Polish Organisations in SA 1300 792 060 SRF Supported Residential Facility

Sup

PHONE (08)

Resi

ORGANISATION

den tial port Aged C e Reti d and are / SR Assi rem F Hom ent Liv sted Liv ing ing e Ca In H re Pack ome age Cen Care Se s tre B rvic Day ased C es are Ther Prod apy Cen ucts t and re Serv ices

999999 9 9 9 9 9 9 9 9

999 9 99 9 999 9 999 9 9 9 99 999 9 9 9 9 99 9 9 9 9 999

Advert Page 57, 90 45, 95 88 89 103, IBC IFC-1 24 63 16, 44 81 82 54 106 64 80 55 23 98 101 OBC 71

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (08)

Financial Success SA

8223 6880 denise@financialsuccesssa.com.au agedcarefinancialspecialist.com.au

Greenfields Living

8927 6943

enquiries@greenfieldsliving.com.au

greenfieldsliving.com.au

Helping Hand Aged Care

1300 653 600

info@helpinghand.org.au

helpinghand.org.au

Infin8care

1800 463 468

admin@infin8care.com.au

infin8care.com.au

Japara

03 9649 2100

marketing@japara.com.au

japara.com.au

Kalyra

8278 5444

info@kalyra.org.au

kalyra.org.au

KompleteCare

8265 5696

linda@kompletecare.com.au

kompletecare.com.au

Life Care

1800 555 990

enquire@lifecare.org.au

lifecare.org.au

Life Without Barriers SA

1800 935 483

agedcaresa@lwb.org.au

lwb.org.au

WEBSITE (www.)

Murray Mallee Aged Care Group

8532 2255 reception@murraymallee.org.au murraymalleeagedcareservices.com.au

Oakwood Aged Care

8260 6888

admin@oakwoodagedcare.com.au

oakwoodagedcare.com.au

Olive Grove Aged Care

8258 2008

don@olivegroveagedcare.com.au

olivegroveagedcare.com.au

Para Hills Residential Care

8282 5400

enquiries@phrc.com.au

phrc.com.au

Personal Guidance in Aged Care

8325 2162

admin@guidanceinagedcare.com.au

guidanceinagedcare.com.au

Potts Duhring Financial Advisors

1300 684 402

info@pdfadvisors.com.au

pottsduhring.com.au

8363 4888

reception@premierhealthcare.com.au

premierhealthcare.com.au

1300 998 100

advice@regis.com.au

regis.com.au

Respirico

8250 4804

breathing@respirico.com.au

respirico.com.au

Resthaven

8373 0211

pr@resthaven.asn.au

resthaven.asn.au

Senexus

8344 1991

help@senexus.com.au

senexus.com.au

Seniors Pathway

8379 5006

info@seniorspathway.com.au

seniorspathway.com.au

Premier Health Care Regis Aged Care

Southern Aged Care Placement Services 0498 874 464 Southern Cross Care (SA, NT & VIC)

9 9 9 9 9 9 9 9 9 9 9

southern.acps@gmail.com

1800 180 781 connecting.services@southerncrosscare.com.au

southerncrosscare.com.au

9 9 9 9

St Basil's Homes

7424 0900

info@stbasils.com.au

stbasils.com.au

St Louis Aged Care

8272 3344

info@stlouisagedcare.com.au

stlouisagedcare.com.au

Tanunda Lutheran Home

8563 7777

info@tlhome.com.au

tlhome.com.au

The CareSide

1300 854 080

enquiry@thecareside.com.au

thecareside.com.au

The Rosha Group

9 1800 615 677 enquiries@unitingcommunities.org unitingcommunities.org/agedcare 9 8440 2200 unitingsa@unitingsa.com.au unitingsa.com.au 9

Uniting Communities UnitingSA

8449 6858

roshagroup@rosha.net.au

9 999

8362 3033

care@yellowdoorcare.com

yellowdoorcare.com.au

Your Aged Care Companion

8332 8409

info@youragedcarecompanion.com.au

youragedcarecompanion.com.au

Advert Page 94 79 41 46

9 999 99 99999 99 99 9 9

60 47 25 43 7 22 50, 65 52

9 9

86 93 48

9999

9 999999 9 9 9 99999 9 99 999 9 99 99

roshagroupagedcare.com.au

Yellow Door Care SRF Supported Residential Facility

157

Resi de n Sup tial Age port dC Reti ed and are / SR A rem F ssi Hom ent Liv sted Liv ing i ng e Ca In H re Pack ome age Cen Care Se s tre B r vi c Day ased C es are Ther Prod apy Cen ucts t and re S er v ices

SOUTH AUSTRALIA & NT 2021

58 35 62 84 87 86 11 49 21 51 3 61

99999 999 9 99 9 9

15, 83 67 18 85

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Your Your details details Name: ______________________________________________________ Name: ______________________________________________________ Email: ______________________________________________________ Email: ______________________________________________________ Date: ___/___/___ Date: ___/___/___ How did you get your copy of the guide?: _______________________________________ How did you get your copy of the guide?: _______________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Any further comments: ________________________________________________________ Any further comments: ________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Send to ACG Feedback Team C/- 145 South Terrace, Adelaide SA 5000 Send to ACG Feedback Team 145toSouth Terrace, Adelaide SA 5000 or take a pic andC/email info@dps.com.au or take a pic and email to info@dps.com.au

SOUTH AUSTRALIA & NT 2021

AgedCareGuide.com.au

159

ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded residential aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 to organise your assessment.

SA METROPOLITAN AREAS

Barossa, Hills, Fleurieu ACAT – Gawler

Adelaide Plains (part), Barossa (part), Gawler, Goyder (part), Light, Mid Murray (part)

Barossa, Hills, Fleurieu ACAT – Mount Barker

Adelaide Hills, Barossa (part), Mid Murray (part), Mount Barker

Barossa, Hills, Fleurieu ACAT – Nuriootpa Barossa (part)

Barossa, Hills, Fleurieu ACAT – Victor Harbor

SA REGIONAL AREAS

Barossa, Hills, Fleurieu ACAT – Angaston satellite office Barossa, Hills, Fleurieu ACAT – Kingscote Kangaroo Island

Eyre, Flinders & Far North ACAT – Port Augusta

APY Lands, Coober Pedy, Flinders Ranges, Port Augusta, Roxby Downs

Eyre, Flinders & Far North ACAT – Port Lincoln

Ceduna, Elliston, Lower Eyre Peninsula, Port Lincoln, Streaky Bay, Tumby Bay, Wudinna

Alexandrina, Victor Harbor, Yankalilla

Central Adelaide ACAT

Adelaide, Burnside, Campbelltown, Charles Sturt, Norwood Payneham St Peters, Port Adelaide Enfield (part), Prospect, Unley, Walkerville, West Torrens

Northern Adelaide ACAT

Playford, Port Adelaide Enfield (part), Salisbury, Tea Tree Gully

Southern Adelaide ACAT

Holdfast Bay, Marion, Mitcham, Onkaparinga

Eyre, Flinders & Far North ACAT – Whyalla Cleve, Franklin Harbour, Kimba, Whyalla

Riverland, Mallee, Coorong ACAT – Murray Bridge

Karoonda East Murray, Mid Murray (part), Murray Bridge, Southern Mallee, The Coorong

Riverland, Mallee, Coorong ACAT – Renmark

Berri Barmera, Loxton Waikerie, Renmark Paringa

South East ACAT – Mount Gambier Grant, Mount Gambier, Wattle Range

South East ACAT – Naracoorte

Kingston, Naracoorte Lucindale, Robe, Tatiara

Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAT..................................Aged Care Assessment Team ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment DBMAS........................ Dementia Behaviour Management Advisory Service

Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCC............................................... Home Care Community HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s) IBC........................................................... Inside Back Cover

Yorke & Northern ACAT – Port Pirie

Mount Remarkable, Northern Areas, Orroroo Carrieton, Peterborough, Port Pirie

Yorke & Northern ACAT – Wallaroo

Adelaide Plains (part), Barunga West, Clare & Gilbert Valleys, Copper Coast, Goyder (part), Wakefield, Yorke Peninsula

Yorke & Northern ACAT – Satellite office in Clare, Minlaton

NORTHERN TERRITORY AREAS Alice Springs Urban ACAT Alice Springs

Office of Disability Central Remote – Barkly Barkly, Central Desert (part), MacDonnell

Office of Disability Top End Remote – Darwin Tiwi Islands, Victoria Daly (part), West Arnhem

Office of Disability Top End Remote – East Arnhem East Arnhem, Roper Gulf (part)

Office of Disability Top End Remote – Katherine

Central Desert (part), Katherine, Roper Gulf (part), Victoria Daly (part), West Daly

Top End Urban Darwin ACAT

Belyuen, Coomalie, Darwin, Litchfield, Palmerston, Wagait

IFC.......................................................... Inside Front Cover IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s) Pt........................................................................................Port

Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRF................................. Supported Residential Facility SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC................................................... Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

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Index Abbreviations............................................................................................................. 159 Aboriginal and Torres Strait Islander (ATSI).................................................70 Advocacy..........................................................................................................................99 Aged Care Assessment Team (ACAT)................................................................39 Appeal..........................................................................................................................39 Assessment...............................................................................................................39 Referrals......................................................................................................................39 Regions..................................................................................................................... 159 Aged care checklist............................................................................................ 73-74 Aged care explained...............................................................................................7-9 Aged care homes................................................................................................ 41-52 Accommodation payments..............................................................................52 Accreditation and certification......................................................................45 Basic Daily Fees.......................................................................................................50 Charter of Rights....................................................................................................46 Complaints.................................................................................................................48 Costs...................................................................................................................... 49-52 Cultural home listings...................................................................................... 145 Directory listings...................................................................................... 113-127 Extra service listings......................................................................................... 128 Homes and their services..................................................................................42 How much will I pay............................................................................................51 Payment Options...................................................................................................53 Quality standards...................................................................................................45 RAD & DAP.................................................................................................................53 Where do I start......................................................................................................41 Applying to a home...................................................................................................54 Waiting lists............................................................................................................. 55 Vacancy.......................................................................................................................55 Assessments.......................................................................................................... 38-39 Care leavers....................................................................................................................70 Carer support.................................................................................................. 105-106 Counselling services.......................................................................................... 105 Support groups.................................................................................................... 105 Support lines......................................................................................................... 106 Centre Based Care services....................................................................................31 Directory listings...................................................................................... 152-153 Commonwealth Home Support Programme (CHSP)..................... 14-18 Am I eligible?...........................................................................................................17 Directory listings...................................................................................... 147-151 Types of services provided................................................................................14 Urgent needs............................................................................................................17 What is CHSP?..........................................................................................................14 Who is CHSP for?....................................................................................................17 Who pays for CHSP services?...........................................................................17 Community Visitors Scheme................................................................................33 Consumer Directed Care..........................................................................................13 Costs for residential care.........................................................................................49 Culturally and Linguistically Diverse (CALD) people...............................70 Directory listings..................................................................................... 145-147 Cultural services.................................................................................................. 71-72 Breaking language barriers.............................................................................72 Cluster facilities.......................................................................................................71 Partners in Culturally Appropriate Care....................................................72 Daily living in a nursing home.................................................................... 63-64 Day Therapy Centres..................................................................................................32 Directory listings................................................................................................. 154 Deciding on a home..................................................................................................56 Definition of often used terms......................................................................... 108

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Dementia support........................................................................................ 100-102 Dementia and aged care................................................................................ 100 Changed behaviours......................................................................................... 102 Specialised support........................................................................................... 102 Where can I get help?...................................................................................... 102 Directory index.......................................................................................................... 107 Aged care home listings.............................................................113-127,141 Centre Based Care listings................................................................... 152-153 Council reference index............................................................... 109,133,142 Culturally appropriate homes and services.............................. 145-147 Day Therapy Centres listings......................................................................... 154 Home Care Packages listings......................................... 133-138,143-144 In home care provider listings.......................................................... 147-151 Local Government Area (LGA) reference index.................................. 109 Organisation & Business index......................................................... 156-157 Products & services listings................................................................ 155-156 Retirement accommodation listings............................................ 128-131 Suburb and town reference index.................................................. 109-110 Disability..........................................................................................................................70 End of life.......................................................................................................... 103-104 Family and friends.............................................................................................. 104 Palliative care in a nursing home.............................................................. 104 Residents with dementia............................................................................... 104 Services to help at home................................................................................ 104 Enduring Power of Attorney.................................................................................97 Attorney......................................................................................................................97 Where to start..........................................................................................................97 Estate planning............................................................................................................96 Executors....................................................................................................................96 Extra services................................................................................................................68 Additional services................................................................................................68 Fees............................................................................................................................... 68 Listings..................................................................................................................... 128 Financial advice................................................................................................... 91-95 Financial counselling...........................................................................................93 How an expert can help.....................................................................................92 Important questions to ask..............................................................................92 Managing the complications..........................................................................92 Paying for your care..............................................................................................91 Things you should not do..................................................................................93 What will it cost......................................................................................................92 What you ought to know - five facts..........................................................94 Financially disadvantaged....................................................................................70 Flexible Restorative Care........................................................................................30 Frequently asked questions.......................................................................... 75-76 Home Care flow chart..............................................................................................12 Home Care Packages (HCPs)......................................................................... 19-26 Approved providers..............................................................................................23 Are you eligible?.....................................................................................................22 Care Agreement......................................................................................................23 Cost................................................................................................................................24 Directory listings................................................................. 133-138, 143-144 Exit fees....................................................................................................................... 25 How much you will pay......................................................................................25 Priority.........................................................................................................................22 Quality and complaints......................................................................................26 Services not provided..........................................................................................20 Services provided...................................................................................................20 Types of packages................................................................................................. 19 Homeless.........................................................................................................................70 How to use the Aged Care Guide..........................................................................6

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LGBTIQ...............................................................................................................................70 Mobility.................................................................................................................... 34-36 Assistive technology solutions.......................................................................36 Improve access........................................................................................................34 Mobility aids.............................................................................................................34 Safety at home........................................................................................................34 Technology................................................................................................................36 Moving into a home.......................................................................................... 59-61 Making the transition.........................................................................................60 What can you bring..............................................................................................59 My Aged Care................................................................................................................10 Nutrition..........................................................................................................................37 Placement consultants.................................................................................... 85-91 Care planning...........................................................................................................90 Case management................................................................................................89 Choosing a placement consultant................................................................86 Cost................................................................................................................................91 Feelings of guilt......................................................................................................88 How a placement consultant can help......................................................85 Negotiate and advocate for you....................................................................86 Private case management................................................................................90 Resolving family disputes.................................................................................88 Private home care............................................................................................... 26-27 Regional Assessment Service (RAS).................................................................38 Assessment...............................................................................................................38 Referrals......................................................................................................................38 Regaining your independence............................................................................29 Resident Agreement......................................................................................... 65-66 Retirement living................................................................................................ 79-83 Choosing a village.................................................................................................82 Departure/exit fee.................................................................................................82 Deposit or entry contribution.........................................................................80 Directory listings...................................................................................... 128-131 Fees and charges....................................................................................................81 Independence..........................................................................................................83 Ownership.................................................................................................................80 Sense of community............................................................................................83 Types of villages.....................................................................................................79 Residential Care flow chart...................................................................................40 Respite...................................................................................................... 8, 28-29, 69 At home.......................................................................................................................28 Centre Based Respite Care................................................................................28 Cost................................................................................................................................29 Eligibility.....................................................................................................................28 Residential respite................................................................................................69 Rural & Regional clients..........................................................................................70 Short Term Restorative Care.................................................................................30 Special needs groups............................................................................................... 70 Support at home................................................................................................... 7, 13 Supported Living........................................................................................................78 Care Communities.................................................................................................78 Choosing a community......................................................................................78 Supported Residential Facilities.........................................................................77 What services are available?...........................................................................77 What should I look for in an SRF?.................................................................77 Transition Care...................................................................................................... 29-30 Useful phone numbers...............................................................................................9 Veterans...........................................................................................................................70 Veterans' support.......................................................................................................32 Waiting lists........................................................................................................... 55-56

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