SPA Inc. Winter 2018/19

Page 1

WINTER 2018-19



Spa Star Maureen Holloway Publications Mail NO. 40026342


Spa 2018





After 30 Days


After 30 Days

Distributed in Canada by DermaSpark Products Inc. | For professional inquiries 1-866-237-0849 |



spa news

science of the spa



The power of maple leaves and horse yoga

spa light

2018 Canadian Spa and Wellness Awards winners



East to West Medi-Spas Quebec City’s Epiderma supports a wide network of rising stars in medical esthetics


spa business

Stacey Johnson, CEO/owner of Esthetics Plus, explains how she made it to the top – and what guiding principles keep her there


fresh & new

Enriched Med Spa in Woodbridge, Ontario, is proof that good things come in small packages


Products to protect skin from harsh winter conditions


spa star

Calgary’s Total Skincare Centre is (literally) a successful marriage of science and esthetics



Dr. Diane Wong explains the benefits of PicoSure lasers

Radio co-host Maureen Holloway is a funny woman, with a serious side – and she loves her spa time!


in the know

Medi-spa innovation is moving quickly


30 Cover Photo: The Spa at Nita Lake Lodge

www. s p a inc .c a


between us W I N T E R 2018-19

This is

Hello! W

ith the change of seasons, we also had some big changes at Spa Inc. I’m excited to join the magazine, and I look forward to spending time with the industry. Ironically, my spa adventures began in my mid-teens, when my parents introduced me to Ayurvedic treatments in the hopes that they could detox my rebellion away. (I’m predominantly Pitta, which makes me a bit “high energy” sometimes!) Through that experience, including a few lucky meetings with Deepak Chopra, I learned about maintaining balance through diet and being careful about what I put on my skin. For many years I was vigilant about self-care, including daily oil massages – even just a quick one in the shower. Then I had a baby (admittedly, more than a decade ago), and “self care” became a distant memory; it takes discipline to reincorporate “me time” when you’re a parent. Self-care isn’t just a catch phrase; it’s something we all need to focus on, especially in these busy times – and, even if you’re in the business of caring for others. It may be fate that my first issue of Spa Inc. focuses on medi-spa anti-aging treatments. As I approach one of those “milestone” birthdays, that’s been on my mind, but I can still keep people guessing about how old I really am. The last person who looked at my driver’s license literally dropped his jaw and said, “No way!” – and then wouldn’t stop staring. At my age, a reaction like that is definitely a compliment. So, those many years of watching what I eat and what I put on my skin seem to be paying off, but there’s no fooling Mother Nature. Looking and feeling good isn’t just about what others think of us; it’s about longevity and quality of life. When we go to the spa, it might lift our spirits for an afternoon, but the long-term goal is much more than that. Of course, when we invest in anti-aging treatments, we’re trying to minimize the impact of years passing, but we’re also committing to maintaining our “better self” – at least, as the mirror sees it. I hope everyone remembers, just as a magazine cover may be Photoshopped, the world of social media holds us to unreasonable standards. Be the best YOU, not somebody else. That’s where I draw the line. I used to want to change my body type, my hair colour and so on, and one day (after years of reflection), I realized that I can make the best of what I have, without rejecting who I am. How we do that is a fine balance between time, capabilities and resources. We don’t need to invest a million dollars to feel Popi Bowman like a million. Sometimes all it takes is a chemical peel or an MANAGING EDITOR expert massage.

Check us out online @SpaIncMag

4 S p a Inc. | Winte r 2 018 -19

ISSN 1710 -1727 Volume 15, Number 4

Publisher Susan A. Browne

Managing Popi Bowman Editor Art Katrina Teimo Director


Stacey Johnson Jana Manolakos Vivienne O'Keeffe Diane Wong

Advertising Beth Kukkonen Manager

Advertising Edyta (Edith) Dhillon 905-707-3525

Marketing Stephanie Wilson Manager

VP of Roberta Dick Production

Production Crystal Himes Coordinator

Published four times a year by: Dovetail Communications Inc. President: Susan A. Browne Tel: 905-886-6640 Fax: 905-886-6615 Email: SUBSCRIPTIONS AND RETURNS 30 East Beaver Creek Rd, Suite 202 Richmond Hill, Ontario L4B 1J2 PUBLICATIONS MAIL AGREEMENT NO. 40026342 Legal Deposit – National Library of Canada. All rights reserved. No portion of this publication may be reproduced, in all or in part, without the written permission of the publisher. Dovetail Communications Inc. cannot be held responsible for any losses or other damages incurred by readers in reliance on information appearing in Spa Inc. Spa Inc. and Dovetail Communications Inc. do not assume any responsibility for the contents of any advertisement and any and all representations or warranties made in such advertising. Spa Inc. will review unsolicited submissions (hard copy or digital texts, photos or illustrations) for editorial consideration but does not guarantee their publication. The submitted material may be used without consent or payment. One-year subscription: Canada $25, U.S. $39. Single copies: $6. Please add GST/HST where applicable. PRINTED IN CANADA

Printed on paper with 10% post-consumer waste. This magazine is recyclable. Please recycle where facilities exist.

spa news March 10-12 International Esthetics Cosmetics & Spa Conference Jacob K. Javits Convention Center New York, NY March 24–26 L.E.A.D. Spa & Wellness Conference Northumberland Heights Wellness Retreat and Spa, Cobourg, ON March 31–April 1 Vancouver Esthétique Spa International Conference Vancouver Convention Centre, West Building, Vancouver, BC

Maple leaves may be the key to youthful skin Newly licensed by Verdure Sciences, Maplifa – an extract from red maple leaf – might help slow down the skin’s aging process, according to researchers at The University of Rhode Island. Navindra Seeram, the project's principal investigator studying the chemical composition of sugar and red maple trees for their therapeutic value, believes certain compounds called glucitol-core-containing gallotannins (GCGs) may also act as protective agents against inflammation, age spots and freckles, and could even lighten unwanted dark spots.

Horse Yoga at Four Seasons Lana’i wins ISPA Innovation of the Year Award The Hawananwana Spa at Four Seasons Lana’i was the overall winner for the ISPA Innovation of the Year award in October, receiving the most votes by ISPA members. Through yoga and meditation, the spa’s Zen Horse Sunset Yoga experience provides a chance for humans and horses to connect in a shared space. This innovative service allows guests to experience yoga with horses in their natural environment, immersed in the gold of a setting sun, for a higher level of mind, body and spirit connection. “We have been dedicated to creating exceptional experiences that weave in aspects of our secluded paradise for a richer visit,” said Shaw Cote, Spa Director at Four Seasons Resort Lana’i.


This is where

you need to be!

Your invitation to the exclusive Canadian Spa & Wellness Conference

Luck is where Skill meets Opportunity PRESENTED BY:

6 S p a Inc. | Winte r 2 018 -19

MARCH 24-26, 2019 Northumberland Heights Wellness Retreat and Spa – Cobourg, Ontario

The eDermaStamp ® by Dermaroller ® is the original device of its kind. ®

Denn roller

THE GOLD STANDARD IN MICRO-NEEDLING Micro-needling for wrinkles, scars & stretch marks. Clinically proven skin rejuvenation & repair since 1 999

♦ Licensed by Health Canada



The eDermaStamp® by Dermaroller ® features the highest quality, medical grade, sterile needles - optimally placed for precision penetration and maximum safety. With the fastest motor on the market (150 strokes per second), the eDermaStamp® offers the most comfortable treatment, fastest healing, and the best results.






.. . ..






. .



Derma Spark ...

spa light



To be flawless and perfect in almost every way – that dream became real for the winners of the 2018 Canadian Spa & Wellness Awards, a yearly program to recognize 25 spas that represent the crème de la crème of the Canadian spa industry. A panel of industry influencers judged the submissions – three times as many as last year – for the competition, which is a partnership between Leading Spas of Canada and Spa Inc. magazine.


HAMMAM SPA Toronto, Ontario Year opened: 2006 Size: 8,000 sq. ft. (new location opening this year will be 14,000 sq. ft.) Most popular service: Hammam Turkish Bath Retail: Brands include Céla, SkinCeuticals, Dermalogica, Amika, St. Tropez, Smith & Cult, Baxter of California, Bkr, DermaFlash, Marvis, Noodle & Boo, OverEz, Petite Amie, Sahara Tea, Serene House, Skin Accumax Number of clients last year: 20,000 Business aspiration: To become a part of peoples’ daily routine and healthy lifestyle and help them “Escape Everyday”

8 S p a Inc. | Winte r 2 018 -19

spa light


BALNEA SPA + RÉSERVE THERMALE Bromont, Quebec Year opened: 2005 Size: 30,000 sq. ft. on 200 acres Most popular service: A variety of treatments offered in a range of inviting spaces Retail: Massage, treatments, clothing, food, beauty products Number of clients last year: Approx. 70,000 Business aspiration: To create a tailored, courteous, top-of-the-line experience so guests can disconnect completely and replenish fully


STE. ANNE’S SPA Grafton, Ontario Year opened: 1985 Size: 400+ acres Most popular service: Signature facial and contouring mudstone wrap Retail: A homegrown, all-natural skin care line: Ste. Anne's skin nourishment, bakery products, clothing, jewellery, candles, pottery and more Number of clients last year: 35,000 Business aspiration: Driven by a healing spirit, the family-owned business was expanded from its original Inn to include an awardwinning spa where guests experience a caring, family-like atmosphere

www. s pa inc .c a


spa light TOP NEW SPA

STRĂ˜M SPA NORDIQUE Mont-Saint-Hilaire, Quebec Year opened: 2009, reopened 2017 Size: 32,000 sq. ft. Most popular service: Thermal experience Retail: Bathrobes, bottles, bathing suits, skin care, winter hats, candles, essential oils and more Number of clients last year: Approx. 100,000 per spa (four locations) Business aspiration: To offer the incredible effect that the thermal experience has on the body, to as many people as possible


SPA MY BLEND BY CLARINS AT THE RITZ-CARLTON Toronto, Ontario Year opened: 2011 Size: 23,000 sq. ft. Most popular service: Signature My Blend facial Retail: Clarins and My Blend, exclusively Number of clients last year: 20,000 Business aspiration: To combine the incomparable service guests receive at The Ritz-Carlton, Toronto, with the revolutionary face and body treatment concepts from Spa My Blend by Clarins

10 S pa Inc. | Winte r 2 018 -19

spa light TOP MEDI-SPA GLOW MEDI SPA Toronto, Ontario Year opened: 2002 Size: 4,000 sq. ft. (downtown Toronto); 3,000 sq. ft. (Aurora); 7,300 sq. ft. (Markham) Most popular service: Injectable, cosmetic treatments, e.g. Botox and dermal fillers Retail: Medical-grade products such as Doctor Babor, SkinCeuticals, Alumier Number of clients last year: Undisclosed – “We run a very customized clinic where we build relationships” Business aspiration: To be the gold standard for medical spas, with a reputation for quality services, people and technologies

TOP SPA PARTNER SEAFLORA SKINCARE INC. Sooke, British Columbia Year opened: 2002 Size: 5,500 sq. ft. manufacturing facility Most popular product: Seaweed Body Gel Number of spas using the products: Over 300 across Canada and the U.S., plus exports overseas to Taiwan, Korea and Hong Kong Number of orders last year: “Just the right amount to be named Top Spa Partner of Canada” Business aspiration: To feed body and skin with ingredients that are whole, healthy, and nutritious, free of contaminants and toxins and formulated in small, hand-made batches to ensure their potency and effectiveness

CONSUMER'S CHOICE AWARD AYURVEDA RITUALS STUDIO & SPA Toronto, Ontario Year opened: 2000 Size: 1,200 sq. ft. Most popular service: Ayurveda Rejuvenation Program, an urban half-day retreat in the city Retail: A signature organic vegan Ayurveda Rituals Botanical skincare line, seven Rituals of Scent botanical perfumes Number of clients last year: Undisclosed – “We consider each client a guest, and not a number” Business aspiration: Teach people the healing wisdom of Ayurveda and Ayurvedic treatments


HONOURABLE MENTIONS Achieve Wellness Spa Fort McMurray, Alberta Riverstone Spa Winnipeg, Manitoba Sibéria Spa Rue De Genève, Quebec Spa Di’Oro Sainte-Julie, Quebec

Summary: The only laser safety body in Canada, connecting LSOs, laser technicians, laser operators, manufacturers and distributors throughout the country Courses: Laser Safety Officer (LSO) training program is designed specifically for aestheticians, registered nurses, dermatologists or plastic surgeons offering cosmetic laser technology in their clinic or medi-spa

www. s pa inc .c a


Top 25 Spas Body Blitz Spa

BALNEA spa + réserve thermal

Toronto, Ontario

Bromont, Quebec

Nestled in the panoramic Monteregian Hills in southern Quebec, BALNEA opened its doors in 2005. A range of beautifully appointed cabins and structures – set in natural surroundings with hiking trails – house services such as massages, local cuisine, yoga and unique thermal experiences.

Boathouse Spa & Baths at The Oak Bay Beach Hotel

Elmwood Spa

Canada’s first women-only water spa, Body Blitz arrived on the scene in 2005, opening a second and larger 22,000-sq.-ft. location in 2012. Known for its therapeutic water circuit, a course of warm and hot salt pools, cold plunge pool, eucalyptus steam room and infrared sauna, the spa offers signature body scrubs, muds, body glows and massage treatments.

Christienne Fallsview Spa

Victoria, British Columbia

Niagara Falls, Ontario

Victoria’s only oceanfront spa, the Boathouse, features three heated outdoor mineral baths situated on the edge of the Salish Sea, with a view of Mt. Baker. Treatments at this luxurious seaside retreat, reminiscent of European baths, include nourishing body wraps with organic seaweed and intertidal glacial clay.

Breathtaking views of both the Canadian and American falls, from an infinity hydrotherapy pool, immerse guests into complete relaxation and tranquility in a 2,500-sq.-ft. space featuring natural stone elements and warm exotic woods. Soothing sights, scents and sounds enhance the atmosphere.

Grotto Spa at Tigh-Na-Mara Seaside Spa Resort

Dol-ás Spa

Wallace, Nova Scotia At 30,000 sq. ft., Dol-ás Spa and Fox Harb’r Resort offer plenty of room to relax and rejuvenate. Located on the coast of the Northumberland Strait, each of the spa’s eight treatment rooms offers a view of the ocean. Guests love its unique Fox Harb’r Signature Facial and the view of sea cliffs while enjoying a stimulating massage in the Gazebo, weather permitting.

Elmwood Spa Toronto, Ontario

Christienne Fallsview Spa

12 S pa Inc. | Winte r 2 018 -19

The 40,000-sq.-ft. Elmwood Spa is an urban oasis in the heart of Toronto, offering an array of spa services and packages in a historic building it has occupied since opening in 1982. Strong Thai influences are apparent in the fivestorey structure and its 34 treatment rooms. The Elmwood prides itself on reinterpreting traditional techniques for contemporary society.

spa light iwa Spa

Scandinave Spa Blue Mountain

Town of Blue Mountains, Ontario

Blue Mountains, Ontario

With a reputation for luxury, quality and customer service, Glow Medi Spa opened in Yorkville in 2001 and has since grown to include locations in Aurora and Markham. Founder/owner Dr. Diane Wong and her team offer non-surgical aesthetic services, laser and light (PicoSure and Sculpsure), antiaging and spa treatments, as well as SculpSure under-chin fat reduction treatments.

Since opening its doors in 2015, iwa Spa has offered a Zen-like experience with a wide range of wellness-inspired services, creative spa packages, retail and a unique yoga practice in the warm volcanic rock studio. Ganban yoga is based on a centuries-old Japanese method of body cleansing and detoxification called ganbanyoku, also known as “stone bathing;” it is not available anywhere else in Canada.

Situated on 25 forested acres of birch, maple and pine trees, Scandinave Spa has expansive views of the Niagara Escarpment. Baths include a Finnish sauna, eucalyptus steam room, thermal and Nordic waterfalls, hot baths, cold plunges and relaxation areas, all enhanced by the smells, sounds and sights of nature.

Grotto Spa at Tigh-Na-Mara Seaside Spa Resort

Le Monastère des Augustines

Glow Medi Spa Toronto, Ontario

Parksville, British Columbia

With 20,000 sq. ft., the Grotto Spa features a warm water mineral pool and cool waterfall to detoxify the body and rejuvenate the spirit. Treatments include facials, body wraps, body glows, massages, manicures and pedicures, many with a focus on West Coast natural ingredients.

Hammam Spa Toronto, Ontario

Hammam Spa, which opened in 2005, brings old-world rituals and ancient relaxation techniques to the fast-paced corporate crowd, using contemporary technology and design to create a truly unique relaxation experience. The senses are wholly enraptured in its 8,000 sq. ft. and 10 treatment rooms with candlelight, incense, music and flowers.

Quebec City, Quebec

A completely restored 17th century Augustinian monastery, Le Monastère des Augustines is an authentic heritage haven of health and wellness with workshop, spa, museum, restaurant, hotel and accommodation. Located in the heart of old Quebec City, the establishment features 33 rooms restored in the spirit of monasticism as well as 32 contemporary rooms.

Spa by JW Vancouver Vancouver, British Columbia

Dedicated to healing, restoration and rejuvenation, this 20,000-sq.-ft. spa offers breathtaking views from the 17th floor of JW Marriott Parq Vancouver. Treatments are holistic and natural, designed to calm, indulge, invigorate and renew. The space offers five treatment rooms and one couple’s room.

Spa Fairmont Le Château Montebello

Rosewater Spa of Oakville

Montebello, Quebec

Since its founding in 2000, Rosewater Spa has never lost sight of its mission to inspire serenity and offer the benefits of therapeutic massage and restorative body and skin treatments. Seven treatment rooms, five luxury pedicure thrones and a private eucalyptus steam room are just a few of the amenities that help achieve this mission.

Nestled on a rolling green hill overlooking the marina, river and the surrounding forest, the Spa Fairmont Le Château Montebello in Quebec incorporates panoramic vistas of nature. Among a rich menu of treatments, the spa pays homage to the traditions of old Quebec with its signature Maple Sugar body scrub, enriched with B. Kamins’ Bio-Maple.

Oakville, Ontario

Spa My Blend by Clairns at The Ritz-Carlton

Spa Fairmont Le Chateau Montebello

www. s p a inc .c a


Spa My Blend by Clarins at The Ritz-Carlton Toronto, Ontario

Located on the fifth floor of The RitzCarlton in the heart of downtown Toronto, Spa My Blend is a unique luxury spa catering to a wholly personalized experience. It’s one of only two spas owned by Clarins – the other one is in Paris – and includes 16 treatment rooms, two couples’ suites and a beautiful, airy lounge, in 23,000 sq. ft. of hotel space.

Spa Nordic Station Magog, Quebec

Spa Nordic Station

Ste. Anne’s Spa

Willow Stream Spa at the Fairmont Banff Springs

The Spa at Langdon Hall

Open since 2004 and one of the first Nordic spas in Quebec, Spa Nordic Station is steeped in charm, evoked by the surrounding trees and rich antiques within. It expertly combines the power of temperature, water and nature with offerings like forest massages, Finnish saunas, a eucalyptus steam room and Russian banya.

Grafton, Ontario As one of Canada’s largest destination spas, the family-owned establishment in Prince Edward County first opened in 1985, growing from a small local inn to several fieldstone buildings on a 400acre property. The spa offers a variety of experiences and treatments such as its signature facial, reiki, yoga, Thai and hot stone massage and body polish.

Spa Rosseau

Strøm Spa Nordique

Minett, Ontario

Sherbrooke, Quebec

Since opening in the fall of 2008, Spa Rosseau has celebrated nature and sought inspiration from the surrounding elements of rock, wind and water. Committed to its mission of renewed health, the spa has a private outdoor swimming pool, hydro spa, men's and women's relaxation lounges and offers water treatments and esthetic services.

Strøm Nordic Spa opened in 2006 and now offers a variety of services including massage therapy, beauty treatments and gastronomy for a total relaxation experience in locations of exceptional natural beauty. With four locations and one more to open in 2019, the spa has stayed true to its mission of rejuvenation and well-being.

Spa St. James at The RitzCarlton Montreal

Ten Spa

Willow Stream Spa at the Fairmont Banff Springs

An urban sanctuary on the 10th floor of the historic Fort Garry Hotel features several treatment rooms in a pristine space, influenced by Middle Eastern therapies. Chief among these is the spa’s Hamam Bath, with staff instructed by Turkish-bath leaders at the Mathilden Bader Bietrebs Hamam in Munich.

The Willow Stream Spa offers first-class pampering with the ambiance of a luxurious Roman bath, surrounded by majestic mountain beauty that captures the spirit of the surrounding Canadian Rockies. The massive 38,000-sq.-ft. facility opened in 1995 and offers a range of treatments that relieve and restore.

Montreal, Quebec

In 2016, Montreal’s Ritz-Carlton opened a new, full-service sanctuary in collaboration with Spa St. James, transforming the hotel’s basement into a 5,500-sq.-ft. contemporary space. The Spa St. James has 12 treatment rooms and a wide array of menu items, from varying massage styles to exclusive skin treatments to manicures and pedicures.

14 S pa Inc. | Win te r 2 018 -19

Winnipeg, Manitoba

Cambridge, Ontario

The Spa at Langdon Hall is situated within a magnificent country estate built in 1902. An indulgent spa service menu features massages, baths, wraps, polishes and other expert restorative, aesthetic treatments and Valmont spa products. Spa visitors are also welcome to enjoy the estate’s amenities.

The Spa at Nita Lake Lodge

Whistler, British Columbia Whether it's a massage, beauty treatment or facial, therapists provide an unforgettable experience in a welcoming setting. The Spa at Nita Lake Lodge recently introduced the state-of-the-art HydraFacial to its roster of services. As a certified sustainable spa, it diverts 95 percent of its waste from waterways and landfills, supported by Green Circle Salons.

Banff, Alberta

MOISTURISING. PLUMPED. RADIANT. With HYALU4PLUMP: a gel made of 4 hyaluronic acids that regenerates and quenches every skin layer.


Plumper skin

Reduction of fine wrinkles

Increase in hydration

Increase in radiance

100 %* 95 %** 80 %* 75 %*

Instrumental clinical studies on 20 subjects with dry, dehydrated skin for 30 days, conducted at the Dermatological Clinic of the University of Naples Federico II: 4 professional sessions + daily use of 24-hour intensive hydro plumping cream and reviving hyalugel for eye contour + one weekly application of plumping hyalu-mask. Values calculated based on the percentage of subjects in whom the stated action was observed using specific instrumental techniques and through clinical assessment. All the stated results are statistically significant. In particular: *instrumental test. **Dermatological assessment.


medi spa


east to west

According to a report by Allied Market Research, the global medical spa market is projected to reach $27,566 million by 2025. We took a look at three Canadian success stories.



Scholarship Program Enables the Next Generation of Estheticians


hafiqa Niaz is one of four Canadian women who received scholarships last year from Epiderma Esthetics, the largest network of medical esthetics clinics in Quebec and Ontario. Niaz was born in Pakistan, a society where women are marginalized. Promised into an arranged marriage and then rejected by her husband when she became pregnant with a girl, Niaz sought emotional refuge by working in a local beauty salon. After arriving in Canada, she continued to heal with the support of other women she met while training in cosmetics care. Founded in 2000 in Quebec City, Epiderma Esthetics has grown to 24 clinics, employing 140 people and serving more than 225,000 clients. Eleven years ago, Epiderma launched its scholarship program to help exceptional students who are interested in the esthetics industry. The organization chose to invest in the scholarship because “we wanted esthetics students to know our company, our vision, our products and services, and primarily to facilitate our recruitment,” says Valérie Dutil, Epiderma’s director of human resources. Since launching, 40 scholarships have been awarded. “We hired lots of them,” says Dutil. The scholarship is valued at $3,275, including a cash prize, a one-day workshop, products and services, and the opportunity to work at Epiderma upon completing their studies. That’s exactly what happened to scholarship winner Caroline Gallant, who was

hired at the Epiderma clinic in Longueuil last July after completing her training. Technicians complete a mandatory, specialized training program that includes several weeks of paid practical and theoretical training, with intensive supervised in-clinic work and continuing education sessions that each network technician is required to take once a year. The qualifying exam was exclusively designed for Epiderma. The clinics deliver anti-wrinkle injection treatments, skin peels and microdermabrasion services, along with varicose vein, rosacea, skin tag and cellulite treatments, body sculpting, laser tattoo removal, hand rejuvenation and laser hair removal, in addition to an exclusive range of specialized cosmetics. At the root of its esthetics services is a medical team comprised of 14 physicians, ranging from physician injectors to phlebologists. The medical team trains and supervises the organization’s technicians. For scholarship winner Kristina Heebner, the company’s penchant for quality ingredients was likely a big draw. A budding chemist, she wanted to learn more about the properties and functions of the many active ingredients used in the production of esthetics products. Over 80 specially curated products are sold online by Epiderma clinics. These skincare lines are developed by international experts and are rich in active ingredients. To qualify for the Epiderma scholarship, students must be registered full-time in a vocational esthetics or electrolysis program delivered at a secondary school accredited by the Quebec or Ontario departments of education. To apply, applicants complete an online application available at the Epiderma website www. s pa inc .c a


medi spa and attach the required documentation, including a 250-word essay on why they are interested in the esthetics field. The current call for the next round of Epiderma scholarships has an application deadline of March 15. Recipients are chosen by a selection committee composed of medical esthetic technicians, clinic managers and Epiderma’s Human Resources Director. Personalized attention to her clients makes all the difference for scholarship winner Alexandra Pruneau. It’s also a philosophy that comes alive at Epiderma, where expert advice and quality care have been the motivating factors for each of the 2.2 million treatments performed there since it opened.


Good Things in Small Packages


uch like a seedling as it first breaks through the soil and reaches to the sky, Enriched Med Spa only emerged recently and, by most standards, it’s small. But good things often come in small packages and this special little gem, occupying less than 1,300 sq. ft., is no exception. It offers a full developed by Brazilian plastic surgeon Dr. Mauricio de Maio, spectrum of quality treatments delivered with a passion for client which pinpoints precise sites in the face for injecting dermal fillers care and well-being, with a range of medical and aesthetic options for very natural results. “It’s not about taking away all the lines. It’s such as Botox, dermal fillers, chemical peels and microneedling, about aging gracefully and making sure you look like a good version administered by a well-trained and skilled staff. of yourself, not different,” she says. The size of the spa in terms of client numbers doesn’t really Enriched Med Spa has several medical professionals on staff: matter to founder/owner and registered nurse Richel Tumanguil. two registered nurses, one registered practical nurse, three medical “I really believe in quality of work and taking the time to care for my aestheticians and a medical director, all trained to administer a clients – and building from there,” she says. variety of treatments. Six years ago, as a graduating nurse, Tumanguil discovered that Among the more sought-after of these is OxyGeneo, a revamped traditional nursing wasn’t for her, so she traded the stark world of version of the oxygen facial. “With this treatment, we exfoliate the hospitals for the esthetics and wellness industry. “It’s in my nature skin, oxygenate it and infuse active ingredients, using your own to want to help people,” she explains. “Here, it’s all about beauty and natural body processes,” Tumanguil explains. “When skin is anti-aging, and helping people feel good about themselves. Beauty healthy, it acts like a sponge and absorbs more active ingredients, is a passion of mine.” with the result that skin glows for days – it’s great for right before Her journey has taken her from working and training in a range parties, events and weddings.” Among a number of other state-ofof Toronto-area spas to opening her own facility this past spring. A the-art tools at the spa, there’s the Soprano XL diode laser for dazzling foyer, furnished in elegant white and crystal, welcomes permanent hair reduction and BodyFX, a non-invasive method of clients to its three state-of-the-art treatment rooms. targeting unwanted fat in large body areas. Originally trained by Allergan as a nurse injector, Tumanguil Tumanguil only carries medical-grade products, like Vivier continues to aggressively pursue further certifications in Skin, because she says they are more injectables. As a regulated health effective and penetrate the skin more professional, she is governed by the deeply. College of Nurses of Ontario and “When skin is healthy, it acts A recent ISPA report identified an recommends that for treatments like like a sponge and absorbs more increase in U.S. spa visits, something these, it’s best to go with a certified and which Tumanguil has also noticed in experienced professional. active ingredients, with the Canada, particularly among young “In this industry you always have to result that skin glows for days.” adults. She says it’s all about prevention take refresher courses because new and anti-aging. Treatments, like techniques come out almost every day,” injections, are at last entering the Tumanguil notes. She recently attended – Richel Tumanguil, founder/owner, mainstream. an MD Codes conference, a technique Enriched Med Spa

18 S pa Inc. | Winte r 2 018 -19

medi spa “Now we can much more predictably look at where we can place the filler within the skin and the underlying tissue to make a physical change that enhances appearance.”


Medical Science and Esthetics Converge


ike yin and yang, Ildi and John Arlette, MD – founders and co-owners of the Total Skincare Centre, a successful medi-spa in Calgary – complement each other perfectly. She commands the business of esthetics, he leads in the science of it. A “master injector” with a 30-year career as one of Canada’s leading dermatologists and skin cancer surgeons, Dr. Arlette is part of an elite group selected to educate the industry in the use of MD Codes, a pioneering technique first introduced by Brazilian plastic surgeon Mauricio de Maio in 2010. The highly acclaimed method is a way of looking at the skin and facial structures to understand the placement of filler products. Arlette spent time personally with Dr. de Maio in full-day sessions so he could demonstrate the method to other physicians and, as he explains, “teach people this very realistic, stepwise approach to the skin in terms of its anatomy, its structures and the changes that happen with time.” In 2006, Dr. Arlette collaborated with Dr. Martin Trotter for a groundbreaking study, published in Dermatologic Surgery, to demonstrate location of fillers within the skin. They looked at skin tissue to which hyaluronic acid filler had been administered before surgery, just before it was removed and immediately after its removal. The tissue samples were examined under a microscope to determine where the filler appeared within the skin’s layers. What the researchers found was that the deeper fillers were placed, the greater the lift. The study occurred at a time when people were becoming more aware of what could be achieved with

fillers, and it helped change industry understanding of the technique’s potential, an evolution that continues today. “Now we can much more predictably look at where we can place the filler within the skin and the underlying tissue to make a physical change that – Dr. Arlette, co-founder/owner, enhances appearance,” Dr. Total Skincare Centre Arlette explains. Both Ildi Arlette and her husband are seeing more sciencebased cosmeceuticals, in particular products that include growthfactor technology, such as stem cell formulations. Dr. Arlette says these products make a tremendous difference in terms of facial appearance and are far beyond simple antioxidants like Vitamin C. “There will be new products which have active agents we have not seen in the past,” he adds. “They are for people looking at how to blend science into the management of their skin.” One of the biggest changes in the last five years is a move away from needles toward cannulas, which deliver product deeper into the skin tissue. A cannula is a long, thin tube with a tiny, smoothtipped opening that is not sharp like a needle; it slides through tissue very smoothly but doesn’t damage blood vessels, so there is less bruising. Dr. Arlette says, “If I were treating a cheek with needles, I would be poking maybe eight times. Now I can make that entry point only once, for what would have been eight to 10 injection sites.” They admit, the landscape for esthetic clinics, medi-spas and spas has changed. “It’s getting more difficult to differentiate between a spa and a medical clinic,” says Dr. Arlette’s wife. “Spas now have lasers, injectables, silk peels – the nurse injector market has changed everything. Between 2005 and 2009, you couldn’t find a nurse injector to hire – and now the market has proliferated.” She estimates there has been about a 300 percent growth across the country in medi-spas that are opened by nurse injectors; as registered nurses, they are regulated by provincial nursing associations. Some of these spa facilities have medical directors on paper, but not necessarily on site, which Arlette says makes some facilities “less regulated” than a medi-spa owned and operated by a physician. “On the other hand,” she notes, “there are some nurse injectors running clinics that are just amazing.” She admits those smaller clinics “are giving some of these established clinics a real run for their money. “All injectors and treatment providers are not created equally,” Arlette cautions. “The industry right now is rolling the dice. It is literally not monitored, and it’s been allowed to proliferate a little bit far – until something happens.” There’s a greater risk if clinics haven’t educated their patients, something which Total Skincare considers essential. “Technically, we have less variety of services than some of our peers,” Arlette admits, “but interestingly, we continue to be one of the top 15 clinics in Canada because we are so focused on patient education and enabling people to understand the choices they have for solutions.” www. s p a inc .c a


New in Canada Exclusive Canadian Distributor


All BERENICE polishes are 5-Free not containing aggressive components: toluene, DBP, formaldehyde resin, phthalates and camphor. BERENICE is an innovative concept of nail care! Your nails will look gorgeous day to day! This unique technology, based on long term research, creates a nail care polish collection which enables nails to “breathe”. Products from our nail care collection will enable you to repair even the most damaged nails and make them strong and healthy.

Keep healthy nails by letting them “breathe”.

Last up to 5 days or longer! Beautiful Colours! Cruelty free! 416-828-4093 Ottawa inquires please call Eurobella Beauty Supplies. 1 (613) 822-2122 *dealership available*

Developed in Switzerland Made in France

in the know


Medi-Spas? Medical spas are changing with the times – restructuring the customer journey and bringing in new treatments to attract the younger crowd. BY VIVIENNE O’KEEFFE


hat’s trending and new today in the medi-spa business? As a professional spa consultant, I get asked this question a lot. The answer is: lots! U.S. spa revenue hit a record US$17.5 billion in 2017, up 4.3 percent according to International Spa Association (ISPA). The medi-spa industry by itself generates US$4 billion annually in revenue and, according to AmSpa’s 2017 State of the Medical Spa Industry Report, will continue to grow at an eight percent average annual pace from 2017 to 2022. Interestingly, according to the 2017 American Society of Plastic Surgeons (ASPS), these numbers include a one percent drop in surgical procedures, especially among the 20- to 29-yearolds of the millennial cohort. My suggestion is, why not ignite innovation in the millennials’ engagement, customer journey and spa experience? After all, they’ve surpassed baby boomers in numbers, and have enormous potential for making the medical spa future bright as they enter prime income-earning years. They tend to be curious about clinical treatments targeting older customers and cautious about ordering them, and they appreciate the nonclinical environment. Feeling social pressure, fear of aging and a desire for prevention, they currently make up some 20 percent of medi-spa patients in the U.S., and probably a similar number in Canada. Smart marketing can easily lift that number. Here’s just one example of what clever innovation in the customer journey can achieve. Alchemy 43 in Los Angeles offers focused micro medical spa treatments in a beautiful, non-clinical environment – and without compromising on professionalism. A trendy, one-year-young “dry bar” (aesthetics clinic specializing in cosmetic micro-treatments), it features a completely customerfocused website-to-front-counter experience including pink furniture, white marble countertops, free snacks and four upscale locations. Botox and other dermatological treatments are aimed squarely at the millennial, with the goal of making needles as commonplace as mascara wands.

In Canada (bearing in mind that legal regulations differ from those in the U.S.), there is a fantastic opportunity to take the experience one step further by deepening the bond of the relationship with each client – promoting sales by customer evangelization of the experience, as is already happening with Alchemy 43 medi-spas, where millennials are bringing in their parents. Alchemy 43’s innovations may be one of the trends pushing the injectables market to an expected US$5.8 billion by the end of 2024. The trend is, essentially, clinical treatments being delivered in a non-clinical environment. And while taking cosmetic procedures out of doctors’ offices is nothing new, according to the ASPS, the use of Botox alone has increased more than 800 percent since 2002. ASPS statistics also reveal that minimally invasive cosmetic procedures have nearly doubled since 2000, thanks to new and changing methods for reshaping faces and bodies. Dr. Shehla Ebrahim, Medical Director of both Ambleside Dermedics in West Vancouver and Afterglow PhysicianDirected Medical Aesthetics in North Vancouver, sees five clear innovations in the medi-spa business: 1. Using PRP (platelet-rich plasma) to stimulate hair regrowth in both male and female pattern hair loss: You may know PRP as the part of the blood that helps your body recover from injuries. Now it’s being used to stimulate the growth of hair follicles. These quick and affordable injections take just a few minutes, can be done on your lunch break, and don’t require any downtime. 2. Using PRF (platelet-rich fibrin) to rejuvenate the skin: PRF treatments are already being deployed by dentists for implants and bone healing. Although still being investigated by the FDA for cosmetic use, PRF treatments could become a valuable tool for plastic surgeons and dermatologists, as well. By releasing growth factors from tiny “granules,” fibrin aids the woundhealing process by creating new skin cells, collagen and blood vessels, making it ideal for filling in facial folds, helping fat cells survive and promoting healing after a facelift. By releasing www. s pa inc .c a


EXCLUSIVELY DISTRIBUTED IN CANADA BY BIOPHORA: EXCLUSIVELY DISTRIBUTED IN CANADA BY BIOPHORA: EXCLUSIVELY DISTRIBUTED IN CANADA BY BIOPHORA: EXCLUSIVELY DISTRIBUTED IN CANADA BY BIOPHORA: growth factors over time (and unlike PRP), PRF could have longer-term benefits by stimulating the stem cells that improve collagen and elastin in the skin. 3. MFR (microneedling fractional radiofrequency): Microneedling has been used for many years in skin rejuvenation by initiating a repair process that stimulates fibroblasts for new collagen production in skin affected by acne, alopecia, stretch marks and wrinkling. An evolutionary version of it known as microneedling fractional radiofrequency (MFR) is one of the most promising new technologies for aesthetic treatments. The combination of microneedles incorporating heated silicone-coated tips and radiofrequency is proving effective for treating acne and acne scars, as well as fine lines and wrinkles, both on and off the face.



Without Oxygenetix® With Oxygenetix® CO2 fractional laser 1 day post procedure, patient attended a dinner party looking great

Without Oxygenetix® With Oxygenetix® CO2 fractional laser 1 day post procedure, ® Without Withlooking Oxygenetix patientOxygenetix attended ®a dinner party great Without Oxygenetix® With Oxygenetix® CO2 fractional laser 1 day post procedure, CO2 fractional laser 1 day post procedure,10 Manufactured in Toronto patient attendedCanada. a dinner Distributed party looking in great

• Breathable • Great for daily use • Safe fora dinner sensitive skingreat countries. patient attended party looking ••Reduces downtime, appearance of: Breathable • Great for daily use For physician orders or toDistributed locate thein doctor's Manufactured in Toronto Canada. 10 countries. swelling, bruising, redness • Safe for sensitive • •Breathable •• Great forskin dailyuse use Breathable Great for daily

office nearest you contact:

Manufactured in Canada. Distributed 10countries. countries. Manufactured Toronto Canada. Distributed • Reduces downtime, appearance of: •in•Toronto Safe for sensitive skininin10 Safe for sensitive skin For physician orders or to205 locate the doctor's Toll Free : 1 877 7778 swelling, bruising, redness® of: Reduces downtime, appearance • •Reduces downtime, appearance of:

For physician orders or to locate Oxygenetix near you: office nearest you contact: or visit our at: the Forphysician physician orders orwebsite locate For orders or to locate thedoctor's doctor's swelling, bruising, redness swelling, bruising, redness Toll Free: 1 877 205 7778 • Email: office nearest you contact: office nearest contact: Toll Free : 1 877 205 7778

For physician orders or to locate Oxygenetix® near you: or visit our website at: TollFree Free 1to 877 205 7778 :or:•1to 877 205 7778 ®®near For physician orders locate Oxygenetix Toll Free: 1 877Toll 205 7778 Email: For physician orders or locate Oxygenetix nearyou: you: or visit our website at: or visit our website at: Toll Free: 1 877 205 7778 • Email: Toll Free: 1 877 7778 • Email:

22 S p a Inc. | Winte r 2 018 -19

4. Plasma ions: Several new devices for non-surgical blepharoplasty (baggy eyelid correction) are now treating forehead wrinkles, nasal-labial folds, marionette lines and even skin tags. 5. Thread lift: An alternative to a surgical facelift for sagging skin around the face, neck, jawline, arms, knees and buttocks, the thread lift – made famous by actress Gwyneth Paltrow – no longer requires anaesthesia, takes only 15-30 minutes and boasts a fast recovery time. Roughly six to nine months after the procedure, the sutures are absorbed through simple hydrolysis, and the results typically last up to two years. Of course, medi-spa innovations aren’t all in the area of treatments. From a marketing perspective, today’s consumers are demanding an engaged and very personalized interaction with their medi-spa. The pathway they’re seeking educates them and delivers results in an innovative, minimally invasive, safe and beautiful facility – by engaged, educated staff who have a genuine interest in their customer. Vivienne O’Keeffe, AAD, PEA, CIBTAC, is President of Spa Profits Consulting Inc., and an expert in designing successful spa concepts. She is also an international consultant in developing product lines, treatment plans and training programs, a member of ISPA and Spa Industry Association of Canada (for which she won an Outstanding Industry Service Award in 2001, 2005 and 2012), and a member of International Management Consultants Inc.

Distributed in Canada by DermaSpark Products Inc. | 1-866-237-0849 |

Stock Up on This Season’s Skincare Essentials! Experience sophisticated skincare with the LUNA 2 Professional cleansing brush set optimized with advanced anti-aging capabilities. Iris Illuminating Eye Massager utilizes alternating T-Sonic technology to reduce the visible signs of crow’s feet, dark circles and under-eye bags.

Learn more at For partnership info visit

science of the spa

PicoSure Laser


B Y D R . D I A N E WO N G, M D


he state-of-the-art PicoSure laser is a revolution that is taking medical skin treatments to new heights with many benefits compared to other modalities. This very rapid laser stimulates collagen, decreases pigment and improves texture, all in one treatment. Other advantages are minimal downtime and almost all skin types can be safely treated. Furthermore, treatments are comfortable and require no anaesthetic or analgesics. Client satisfaction is extremely high as results are impressive with minimal risk. How does the PicoSure laser work? PicoSure uses a FOCUS Lens Array, which targets just above the dermal-epidermal junction, exactly to the level which is most beneficial to reduce wrinkles and decrease pigmentation with the least downtime possible. These fractionated laser beams (measured in picoseconds, which are one trillionth of a second) are faster than other lasers used in the past. Also, the PicoSure laser breaks up pigmentation with pressure waves rather than heat. Why is this fact so important? When our pigmented target is stubborn and difficult to treat (such as melasma), or when our skin type is darker (like Asian, olive-toned or darker skin types), this laser does the job with much less risk than other modalities.

What can we treat with a PicoSure laser? When targeting deep, dense, stubborn pigment such as Asian pigment, melasma, tattoos and other difficult-to-treat pigmentation, the PicoSure laser is second to none. Originally designed as a tattoo removal laser, the benefits of picosecond laser treatments were recognized and capitalized more so as an extremely effective anti-aging treatment. We also treat acne scars, surface texture, lines, wrinkles and crepey skin. What are the results seen with PicoSure lasers? Clients rave about their glowing skin, even after their first treatment. This glow and radiance is visibly seen immediately after the treatment and continues to impress in the coming days and weeks. They also enjoy a reduction of pigmentation gradually with each treatment, as well as a reduction in lines, wrinkles, acne scars and irregularities in skin tone and texture. Clients often report they need less or no makeup to hide pre-existing flaws. How many treatments are needed? We usually recommend three to four treatments, six weeks apart for most skin concerns. Benefits of glowing skin usually are visible even after the first treatment, so compliance with a series of treatments is high. www. s p a inc .c a


science of the spa What are the risks or side effects? As with most medical skin treatments, potential risks should be weighed against the benefits, and the client must be thoroughly informed. The risk of hyperpigmentation is present, although much less than with traditional lasers. The risks of blisters or burns exist as with most lasers, although it is a low risk. The treatments must be conducted by highly trained individuals in a medical skin clinic that is well versed in laser treatments. What is expected after the PicoSure treatments? Immediately after the treatment, most clients will have some redness that lasts anywhere from one hour to 24 hours. Fairskinned clients experience less redness for less time than darkerskinned clients. An ice pack is suggested for the first 24 hours on an as-needed basis. Clients usually do not need to take time off work but are instructed to avoid overheating and exercise for the first 24 to 48 hours. Occasionally clients may experience small pustules that look like tiny acne pimples. These are transient, lasting only a few days, and they clear up spontaneously. One of the most noteworthy benefits is that glowing skin is commonly reported, often immediately after the first treatment. A reduction in pigmentation, however, is more gradual, with fading over the next few weeks. The initial treatment may not reveal a huge reduction if pigmentation is moderate or severe, but most clients notice a decrease even after the first treatment. After the second treatment, pigmentation is usually much reduced and continues to improve after the third and fourth treatments. Expectations must be clearly outlined. Lines/wrinkles, crepey skin and acne scars gradually reduce with each treatment as new collagen and elastin is stimulated. This stimulation and regeneration takes time, usually six to eight weeks, and skin texture gradually improves. How does PicoSure compare to other skin treatments? PicoSure has revolutionized the medical esthetic industry because it accomplishes so much more than most other available treatments and it has many benefits, all in one treatment and with no downtime. The most common treatments that PicoSure can replace are: 1. Intense Pulse Light (IPL) This technique is otherwise known as Photorejuvenation. It has been the “bread and butter“ of many medical esthetic treatments for almost two decades. IPL treats the superficial skin, targeting redness, brown spots and stimulating collagen. It is still one our favourite “go-to” treatments, especially for lighter skin. PicoSure can treat deeper into the skin than IPL, however, so it has become our first recommendation for clients who have darker skin types. PicoSure carries much less risk than IPL for hyperpigmentation and brown spots. One of the few issues PicoSure laser does not address is redness of the skin. For clients with rosacea, we primarily recommend IPL. For clients with redness but not rosacea, they can still benefit from PicoSure treatments for pigmentation, acne scars or skin rejuvenation, followed by IPL to target redness. 26 S pa Inc. | Win te r 2 018 -19

2. Fraxel Laser For deep pitted scars, if the skin type is fair and not at high risk for hyperpigmentation, we may suggest the Fraxel laser. The client must be instructed that the Fraxel laser results in two to three days of redness and swelling that is significant enough to require time off work and activities. If the skin tone is darker or if there is any melasma present, however, we would suggest PicoSure. 3. Microneedling Most clients who choose microneedling are usually on a budget and don't mind some downtime (usually two to three days of redness and swelling) to address acne scars or skin irregularities. 4. Microdermabrasion, Chemical Peels, OxyGeneo or Other Skin Treatments These other skin treatments are very beneficial and can be used in conjunction with PicoSure, but they cannot achieve comparable results. Microdermabrasion, chemical peels and OxyGeneo are all great to exfoliate the skin, treating the superficial surface to give smoother, brighter, fresher skin. The PicoSure laser is treating the tissue at a much deeper level to achieve changes at the dermalepidermal junction. We usually recommend alternating treatments every three weeks; we may start with one OxyGeneo treatment or chemical peel to exfoliate the skin, followed in three weeks by one PicoSure treatment. A series of three to four alternating treatments is then suggested along with medical-grade skincare products for optimal results. How do you choose the best treatment for each client? Each client is unique, so a personal consultation and customized treatment plan is crucial. Clients are assessed for their skin type, skin quality and skin concerns, along with their lifestyle and ability to accommodate downtime. As well, the client's budget and their expectations for improvement must be determined. The cost for a single PicoSure treatment usually is around $800, and package prices are available. Although PicoSure is suitable for most clients, alternative treatments may need to be considered. Clients should choose their treatment provider carefully and have all benefits, risks and options discussed. Educating each client in a personal consultation will allow the client to be comfortable in choosing the safest and most appropriate treatment for their skin.

Dr. Diane Wong, MD, is the owner and founder of Glow Medi Spa, with three convenient and luxurious locations in the Greater Toronto Area: Yorkville (downtown Toronto), Aurora and Markham, Ontario. Glow Medi Spa was voted as the Top Medi Spa in Canada for the past two consecutive years and Top 25 Spa in Canada for the past three consecutive years. Glow Medi Spa also received the Business of the Year Award in 2018.


TOP DESTINATION SPA Ste. Anne’s Spa TOP NEW SPA Strøm Spa Nordique TOP DAY SPA Hammam Spa TOP MEDI-SPA Glow Medi Spa

TOP SANITAS SPA BALNEA spa + réserve thermale TOP HOTEL SPA Spa My Blend by Clarins at the Ritz-Carlton, Toronto EDUCATION AWARD Canadian Laser Safety TOP SPA PARTNER Seaflora Skincare Inc. CONSUMER’S CHOICE AWARD Ayurveda Rituals Studio & Spa HONOURABLE MENTIONS Achieve Wellness Spa Riverstone Spa Sibéria Spa

Spa Di’Oro

TOP 25 SPAS IN CANADA BALNEA spa + réserve thermale Boathouse Spa & Baths at The Oak Bay Beach Hotel Body Blitz Spa Christienne Fallsview Spa Dol-ás Spa Elmwood Spa Glow Medi Spa Grotto Spa at Tigh-Na-Mara Seaside Spa Resort Hammam Spa iwa Spa Le Monastère des Augustines Rosewater Spa of Oakville Scandinave Spa Blue Mountain Spa by JW Vancouver Spa Fairmont Le Château Montebello Spa My Blend by Clarins at the Ritz-Carlton, Toronto Spa Nordic Station Spa Rosseau Spa St. James at the Ritz-Carlton, Montreal Ste. Anne’s Spa Strøm Spa Nordique Ten Spa The Spa at Langdon Hall The Spa at Nita Lake Lodge Willow Stream Spa at the Fairmont Banff Springs



CONGRATULATIONS TO OUR WINNERS! Thank you for exemplifying the best of Canada’s spa and wellness industry.

spa business

Business Journey MY



started in this industry 19 years ago, which seems like a lifetime but yet like yesterday. My passion for skincare and all things beauty started even before that; I can remember as early as 11 starting a proper skin routine, going to the department stores and admiring the cosmetics counters. By this age my Christmas list was filled with all things skincare and makeup. The entrepreneur in me started even younger – basically, as a child I was obsessed with selling things. Even as young as five years old, I loved the art of selling. I would line up everything I owned on my bed and I would “sell” it for real money, pretend money – it didn’t really matter. I started out with traditional toy cash registers, but this wasn’t “real” enough for me. When I was 10 years old, I finally convinced my uncle to let me play with a real register from his convenience store – and I loved it. As both these passions naturally manifested, I quickly realized when I entered the working field as a teenager, I had my own ideas and very quickly the idea of working for myself was normal – it was something I had to do. Today, of 22 years working, I have been selfemployed for over 15 years. Now I have a multi-million-dollar company that empowers an amazing team of professionals across the country. Getting here was not easy; on the hardest days, I always think to myself, if it was easy everyone would do it. You need perseverance to keep going and the belief that you can. When I see a problem, I automatically try to find a solution. That’s how most entrepreneurs’ brains work: You see something and you want to fix it. And when it comes to risk, I can lay everything I own on the line without the slightest twitch, knowing I will make this work mostly because I identify solutions. So what could I really encounter that I can’t tackle, right?! This is sounding much easier than it actually is. There is no owner’s manual to running a business. Each and every business is different and always will be, because you have people: staff, clients, accounts, patients, vendors – there are always people. We are in an industry where you can never fully take the people away. This is also why each and every day is a different and new experience. You have to adapt to people, challenges, industry changes and growth. I personally believe your company culture can make or break you. The more (or less) effective your company culture is, the more (or less) engaged your employees are – which then influences your reputation. This is something that happens every day. By formulating a Mission Statement, Vision Statement and Core Values (below), we created a very effective company culture. This also guides our hiring practices, as everyone we bring on has to align with our company core values. This method has increased employee retention, while giving us a formula, direction and success. 28 S p a Inc. | Winte r 2 018 -19

Mission Statement: Our mission is our passion. We build businesses through partnerships, education and support, connecting professionals with the industry’s best products and training. A Vision Statement focuses on tomorrow and what you want to become. Vision Statement: The best way to create the future is to create it. We will be our clients’ best resource and the industry’s number-one resource for all skin solutions and education across Canada. Core Values are your fundamental beliefs in your company and should dictate your behaviour, guide conduct and your relationships. Core Values: Our core values define our culture. • Competitive: We play fair, we play hard and we play to win • We have the opportunity to continuously learn and grow • We are empowered to create the best client experience • Honesty. Integrity. Respect. • Have an impact • Passionate and determined • Make a difference Hiring Process Best Practices: • Don’t sell your company • Don’t give “everyone” a chance • Clearly define the position • TEST them • Colour psychology: This is often used to determine communication methods and personality typing, and it has proven very effective for us.

spa business A book by Stu Schlackman, Four People You Should Know: How to Connect for Exceptional Sales, Customer Service and Unified Teams, explains the important differences between the four personality types of Green, Orange, Gold and Blue, which align with left or right brain dominance but can have dramatically different approaches to the same situation. Some of our other “best practices” are: • Open-door policy in the office: Discuss anything and everything • Straight talk: Even small disagreements should be discussed immediately so everyone can leave them behind • Work hard, play hard • Don’t expect anyone to do anything you won’t do • Teach: Share your knowledge • Team bonding activities • Learn to LET GO

entrepreneurs support group called EO (Entrepreneurs Organization), which has significantly contributed to my personal growth and awareness. Part of my personal growth is ensuring I continually put myself into uncomfortable situations. As hard as this is, I always feel I accomplished something and can take on another challenge. Patience is also something I have to be aware of and continually work on having. As my entrepreneur brain takes charge, I generally want results NOW and know that isn’t always possible (I’m still working on this one). But with a daily commitment to be the best version of you, you will continue to grow personally and professionally.

With close to 18 years of experience in the beauty industry, Esthetics Plus president and CEO Stacey Johnson purchased the company from its former owner. Since then, it has become one of the industry's most recognized and successful training and supply companies in Canada. Johnson also owns Derma Lounge Medispa & Laser Clinic in Edmonton, AB.

Another best practice is to continue personal growth. I am constantly striving to learn to be a better employer, partner, mom, boss – everything that I can be. I am also involved in a global









Some of our other renowned services include: INDIAN HEAD MASSAGE SHIRODHARA




fresh & new 1. WARM BUDDY


Anti-Stress Shoulder Wrap

Treat your clients, or yourself, to a unique heating pad for relaxation. Easy to use, warm or cold, the Anti-Stress Shoulder Wrap contains an aromatic and relaxing blend of lavender, peppermint, eucalyptus, rosemary and cloves for a luxurious and calming effect your clients will appreciate. It’s available in a range of designer fabrics to compliment most interiors.

GF Advanced Repair

Snowflakes on your nose and eyelashes are pretty, but winter can be hard on your face. To hydrate and nourish skin and visibly reverse signs of aging, G.M. Collin offers GF Advanced Repair for all skin types. Containing an advanced peptide and protein complex, it’s a powerful serum that revitalizes, promotes firmness and improves the appearance of wrinkles and fine lines.


1. 2. 4.


Advanced Retinol Serum + Time Release Technology

With 0.75 percent pure retinol and a gentle delivery system, this powerful serum is a heavy hitter among anti-aging products. Its timereleased technology helps reduce the appearance of fine lines, wrinkles and uneven pigmentation, without side effects. Dermatologist-formulated in Switzerland, the serum contains powerful antioxidants like apple stem-cell extract, collagen-boosting red clover, green tea and European blue berry. 4. FACE ADDICTION

Infinity C Hydrogel

New this fall from Muskoka-based Face Addiction, the Infinity C Hydrogel is infused with vitamin C, niacinamide (B3), hyaluronic acid, fruit acids and sugar maple to minimize pigmentation and discolouration, improve skin elasticity and collagen synthesis, and improve skin tone. It also smoothes the skin and boosts its volume. 30 S pa Inc. | Winte r 2 018 -19

fresh & new


Radiant Rani Illuminating Botanical Serum

The latest addition to Ranavat Botanics’ line of Ayurvedic-inspired skin treatments, Radiant Rani is infused with five percent organic saffron, a precious spice packed full of vitamins and antioxidants that help brighten skin. Derived from an ancient formula, the serum contains a selection of organic Ayurvedic herbs along with steamdistilled rose essential oil.





All-Embracing Serum Watermelon + Hibiscus

Formulated to perfectly embrace all complexions and head-to-toe dryness, the AllEmbracing Serum is developed to fight redness, excessive oil and signs of aging. This light, penetrating formula is infused with amethyst, which is said to ward off negative energy and instill soothing, healing and cleansing qualities; while watermelon seed oil, soothing hibiscus and colloidal oatmeal enhance suppleness and offer long-lasting hydration for all skin types.



Vanilla Bourbon Body Oil

In a combination that’s both delicious to your senses and hydrating for your skin, Vanilla Bourbon Body Oil by Farmhouse Fresh instantly soothes skin into splendor with a full spectrum of skin-repairing omega-3, -6 and -9 fatty acids. The soft, warm notes of Madagascar vanilla and freshly distilled, small-batch Texas bourbon are a luxurious and delectable treat.


Stem Cells Phyto-Elite Intensive Cream

This revolutionary “de-aging” moisturizer is scientifically crafted for accelerated repair and optimum potency, powered by a ground-breaking plant stem cell formula. Stem Cells Phyto-Elite Intensive Cream features a triphasic delivery for smoothing lines and wrinkles while hydrating and providing long-term protection of the skin's naturally repairing stem cells. www. s p a inc .c a


spa star for me, and comedy actually happened later. I knew I was funny, I just didn’t think I could make a living out of it.


You were studying for your master’s degree. What happened with that? I was in grad school when I was diagnosed with cancer. I was defending my thesis when I went into chemo, so I withdrew from the program. I was going to go back two years ago to get my PhD, but then the job at CHFI came up, so I’m in academic limbo. My thesis was about women and humour in visual culture. When I first started studying this – which would have been 15 years ago – women were still on the sidelines of the comedy industry. There was Tina Fey, but not a whole lot of other women. It has changed so rapidly since then. Women are becoming increasingly aware of the fact that we are capable of so much more than just “being equal.”



very weekday on Toronto’s popular CHFI morning show Darren and Mo, Maureen “Mo” Holloway makes audiences laugh. The long-time radio host won the Canadian Association of Broadcasters Gold Ribbon Award for Humour in 2006, and received the 2018 Rosalie Award for women who are “radio trailblazers.” But while the tiny creases around her bright green eyes testify to a life well-laughed, she also conquered breast cancer more than a decade ago. Where did the courage and strength come from to face and overcome cancer? Everybody says, “Oh my God, I don’t know how you coped.” And you cope just fine. People say they can’t handle certain things, and then they do. I guess I’ve always been pretty strong. I’m the eldest of four kids. I had a weird family upbringing – I’ve been on my own since I was 12. I was always different than other people, and while that was hard when I was very young, after a while it becomes kind of liberating. If there was a book about your life, what would it be called? I think it’d probably be “Laugh? I thought I’d die!” I really think humour is a fantastic stress buster and a great healer, and that’s kind of my philosophy of life. Have you always been funny? I started 32 years ago on a station called CKFM, which is now Virgin, so I’ve been doing this my entire adult life. You wouldn’t know it, but I was extremely shy as a child – I would hide in the bathroom whenever people came over. My mother put me in drama school because she thought it would be good for me – and she probably created a monster. Performing has always been an outlet

32 S p a Inc. | Win te r 2 018 -19

Can you share your spa experiences? I usually try to go to a spa whenever I travel, so I’ve been to quite a few. John and I went to take the waters at a spa in Schlangenbad, Germany, where my brother was getting married, and it was one of the most embarrassing things that ever happened because we thought it was a nude spa. Not that we are nudist; quite the opposite – we are not very comfortable with that. So they sent us to a room where we thought we had to take our clothes off and we did, and we walked into the thermal bath area – and everyone was wearing bathing suits, except us. In Aix-en-Provence, France, the woman who ran a spa there was as much of a healer as she was an esthetician. I went right after I finished chemo and we didn’t talk much. She applied holistic healing, aromatherapy and Reiki, which I’m not big on, but I remember leaving and thinking she had corrected something that I didn’t even know needed correcting. It was quite remarkable. What is your beauty routine? I have an esthetician I’ve been with for 10 years – she knows me better than my husband! Her specialty is microblading, but she does everything else, as well – including my facials, which I get four times a year. I’ve been getting Botox since I was 38 – gee, that’s 20 years. That’s a lot of money, isn’t it? I’m lucky; my skin is pretty good. I don’t spend a lot on skin products, but I’m diligent about taking my makeup off and using moisturizer. What makes a beautiful human? Someone who is interested rather than trying to be interesting; somebody who is open and light-hearted and enthusiastic, and wants to listen and hear and learn; somebody who is positive and doesn’t let anything get them down – someone who can find humour in life. I wish women wouldn’t take themselves so seriously. We are obsessed by how we look, and that’s fed constantly by the beauty industry. It seems so important to us to be a certain weight, that our hair looks a certain way and that we be a certain shape – and it’s a cold and humourless task that we conform to a certain ideal. There’s no doubt that looking good makes you feel good, but it can’t be a dominant force. Loosen up! I wish women felt freer to tell rude jokes and misbehave, and not be so judgmental about ourselves and others – and laugh more.






Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.