oncoming vehicles. “Always put passengers in a safe place,” Ron Myers advises. “This keeps passengers from distracting the tow operator while working in the kill zone.” Other safety protocols included not hurrying when loading up and avoiding tunnel vision. That is, focusing too much on getting the job done without keeping an eye on surrounding hazards. A helpful acronym cited during the meeting was the OODA loop. Developed by military strategist and US Air Force Colonel, John Boyd, this cycle refers to: Observe–Orient– Decide–Act. Although he applied the concept to combat operations during military campaigns, it is now also often applied to commercial operations and learning processes to help individuals and organizations succeed in uncertain and chaotic environments. For instance, towers should pull over behind a

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AmericanTowman.com | September 2021 • 61